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    Itunes Diagnostics

    Uploaded by

    sivanka rangana
    This document summarizes the software and system configuration of a Windows PC running iTunes. It lists the operating system, iTunes version, and other Apple software installed. It then performs tests of network connectivity, CD/DVD drives, device connectivity, and syncing with results indicating network timeouts and no mobile devices connected.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd

    Itunes Diagnostics

    Uploaded by

    sivanka rangana
    60 views2 pages
    This document summarizes the software and system configuration of a Windows PC running iTunes. It lists the operating system, iTunes version, and other Apple software installed. It then performs tests of network connectivity, CD/DVD drives, device connectivity, and syncing with results indicating network timeouts and no mobile devices connected.

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    iTunes Diagnostics

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    © © All Rights Reserved

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    This document summarizes the software and system configuration of a Windows PC running iTunes. It lists the operating system, iTunes version, and other Apple software installed. It then performs tests of network connectivity, CD/DVD drives, device connectivity, and syncing with results indicating network timeouts and no mobile devices connected.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    60 views2 pages

    Itunes Diagnostics

    Uploaded by

    sivanka rangana
    This document summarizes the software and system configuration of a Windows PC running iTunes. It lists the operating system, iTunes version, and other Apple software installed. It then performs tests of network connectivity, CD/DVD drives, device connectivity, and syncing with results indicating network timeouts and no mobile devices connected.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    of 2

    Microsoft Windows 8.

    1 x64 Professional Edition (Build 9600)


    SINGER W54CZ
    iTunes 12.10.9.3
    FairPlay 2.14.46
    iPod Updater Library 12.0
    Apple Mobile Device 14.0.0.29
    Apple Mobile Device Driver 1.67.0.0
    Bonjour 3.1.0.1 (333.18)
    Gracenote SDK 3.06.1.3084
    Gracenote MusicID 3.06.1.3084
    Gracenote Submit 3.06.1.3084
    Gracenote DSP 3.06.1.3084
    iCloud for Windows 7.21.0.23

    iTunes Serial Number 000000F560D3013C

    Current user is not an administrator.


    The current local date and time is 2020-10-15 13:32:15.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is supported.
    Core Media is supported.
    Display scaling 100.00

    **** Runtime Libraries ****

    c:\windows\system32\msvcp140.dll: 14.24.28127.4
    c:\windows\system32\vcruntime140_1.dll: 14.24.28127.4
    c:\windows\system32\vcruntime140.dll: 14.24.28127.4
    c:\program files\itunes\ucrtbase.dll: 10.0.10586.212

    **** External Plug-ins Information ****

    Bonjour service 3.1.0.1 (333.18) is currently running.

    **** Network Connectivity Tests ****

    Network Adapter Information

    Adapter Name: {9A0B64C0-099D-4CDD-BF13-78555266B52F}


    Description: Dialog Prepaid Mobile Broadband
    IP Address: 10.186.96.60
    Subnet Mask: 255.255.255.255
    Default Gateway: 0.0.0.0
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Thu Jan 1 05:30:00 1970

    Lease Expires: Thu Jan 1 05:30:00 1970

    DNS Servers: 202.69.205.1


    202.69.205.2

    Adapter Name: {53CC2534-187D-4D3E-876E-18D9D2951922}


    Description: Realtek PCIe FE Family Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 1 05:30:00 1970

    Lease Expires: Thu Jan 1 05:30:00 1970

    DNS Servers:
    Adapter Name: {8D8F9DF5-895D-4667-9AEE-E348299A78D0}
    Description: HUAWEI Mobile Connect - Network Card
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Thu Jan 1 05:30:00 1970

    Lease Expires: Thu Jan 1 05:30:00 1970

    DNS Servers:

    Active Connection: Dialog Prepaid Mobile Broadband


    Connected: Yes
    Online: Yes
    Using Modem: Yes
    Using LAN: No
    Using Proxy: No

    Firewall Information

    Windows Firewall is on.


    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was unsuccessful.


    The network connection timed out.
    Connection attempt to browsing iTunes Store was unsuccessful.
    The network connection timed out.
    Connection attempt to purchasing from iTunes Store was unsuccessful.
    The network connection timed out.
    Connection attempt to iPhone activation server was unsuccessful.
    The network connection timed out.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2020-10-15 02:27:11.

    **** CD/DVD Drive Tests ****

    Data or MP3 CD in drive.


    Found 1 songs on CD, playing time 14:33 on unknown media.
    Track 1, start time 00:02:00
    Get drive speed failed. Error Code: -36.

    The drive can not burn audio CD with Disc At Once mode.

    **** Device Connectivity Tests ****

    iPodService 12.10.9.3 (x64) is currently running.


    Apple Mobile Device Service 486.0.2.16 is currently running.
    iTunesHelper 12.10.9.3 is currently running.

    No Universal Serial Bus Controller found.

    No FireWire (IEEE 1394) Host Controller found.

    **** Device Sync Tests ****

    No iPod, iPhone, or iPad found.

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