SYLLABUS

BSAT 382, Section 05

Operations Management
Spring, 2021

Section BSAT382 Sections 05

Instructor Dr. Zhiwei Zhu

Office Room: 252 Moody Hall
Office Phone: (337) 482-6867
E-Mail: [email protected]
Office Hours: 8:00 – 9:00 am on Wednesday through Zoom Meet (we will review some assigned
problems of the last module),
9:00 – 10:00 am on other weekdays and 1:00 – 2:00 pm every weekday will receive a quick
response if you email me to ask a question or request a Zoom meeting.

Student/Instructor Interaction Expectations

My office hours listed above are available for student consultation. You are encouraged to discuss
homework problems, tests, and questions about the materials covered in class. You are also encouraged
to discuss your career opportunities.
Students are expected to check their grades and print the course handouts and other materials from
Moodle at https://moodle.louisiana.edu Students are encouraged to use their university issued e-mail
address/account. Students MUST place the course title in the subject line of all email
correspondence. For this class, BSAT 382 Section 05, will be in the subject line of all email
correspondence from students. All emails without indicating the section number will not be
responded as I do not want to give a wrong answer to your questions. Students are expected to check
the course on Moodle on a regular basis – for this course that expectation is at least once every 36 hours.
If students receive an email from the instructor which requires/requests a reply, the reply is expected
within 36 hours of the time it was sent by the instructor. Students can expect responses to emails from
the instructor within 24-36 hours (typically much sooner). If you do not receive a response in this time
frame, your email may have not been received and you may wish to call the instructor.

Course Time-On Task Expectations

The average student should spend at least six hours studying for this subject each week. Three
hours of doing homework assignments and three hours of reading the assigned chapters are
expected. It is expected that students who follow this advice will normally do well on the test
and pass the course with a good grade. Reading assignments will be the chapter to be covered
during the week. I strongly urge you to study those assignments before class meetings. To
understand the material presented in class is essential to doing well on exams. Homework will
be collected to insure that these problems and reading assignments are done in a timely manner.

Required Text
Operations Management, Thirteen Edition by William J. Stevenson, 2018 McGraw Hill.
Pearson Connect which is a digital learning system is optional, not required. If you choose to purchase
Connect and practice the assignment you will get some bonus points. The policy of using Connect is
explained in the Grading section.

Prerequisite
Upper Division, regardless of what College you are enrolled in. If you are in the College of Business,
you must have completed QMET 251 with a grade of “C” or better.

Catalog Description
The course is an analytical approach to integrating operations, strategy, and information technology,
which emphasizes understanding, designing, managing, and quantitatively modeling business operations.

Course Learning Objectives

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 1. To understand the scope of service operations
2. To understand how to calculate productivity
3. To understand the concept and technique of project management
4. To understand the concept and technique of time-series analysis
5. To understand the concept and technique of inventory management
6. To understand the concept and technique of location, capacity and layout planning
7. To understand the concept and technique of scheduling
8. To understand the concept and technique of service waiting line
9. To understand the concept and technique of statistical process control

Students with Disabilities

If you have a disability that requires an accommodation for classroom discussions or exams, please
contact with the office of Services for Students with Disabilities. You must give me a letter from that
office stating what accommodations are required at the beginning of the semester and turn in a filled slip
at least three days before the scheduled exam so I can make special arrangements for you.

Course Participation

Please check module checklist at the beginning of each module. The checklist lists the activities required
to successfully complete the module. Follow this checklist, in the specified order, to complete each
module.

Discussion Forums: Students are expected to be active participants in assigned discussion forums. A
student's initial posting to the discussion forum for a module should be as early as possible so other
students will have time to answer the question you posted. Students are required to post at least one
question and answer at least 2 questions posted by other students in each module. This participation is
graded as a part of the final course grade.

Module Assignments: Students are required to complete the assigned homework for each module. You
have to meet the module deadline for all module assignments which is due by 11:55PM on due date
of each module. You need to make a constant effort to complete the online participation assignments,
participate in the class discussions and finish the deliverables for each module. If for some reasons you
can’t submit your assignment by the deadline you must inform me and email me your assignment
in the following day. Waiting to submit your missed assignment in the last week of the semester is
NOT acceptable.

Course Outline

Dates           ____Chapter

Jan 13 – Jan 22 (Module 1)                     Chapter 1 & 2

Jan 25 – Feb 5 (Module 2)                 Chapter 17
Feb 8 – Feb 12 (Module 3)                  Chapter 3
Feb 18 – Feb 19 Review and Test 1
Feb 22 – Feb 26 (Module 4)        Chapter 5
Mar 1 – Mar 5 (Module 5)            Chapter 6
Mar 8 – Mar 12 (Module 6)                 Chapter 8
Mar 15 – Mar 26 (Module 7)              Chapter 13
Mar 29 – Apr 2 Review and Test 2
Apr 7 – Apr 9 (Module 8) Chapter 16
Apr 12 – Apr 16 (Module 9)            Chapter 18
Apr 19 – Apr 23 (Module 10)           Chapter 10
Apr 26 – Apr 30 Review and Final Exam

Grading

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The final course grade is determined by homework assignments & discussion forum, tests, and exam. There are
possible 80 points for homework assignments and discussion forum. One point is assigned to each completed
homework problem. No points will be given if a problem is not completed. One point is assigned to each
question or answer and the maximum points for each assignment is three points. There is a total of 300 points for
tests and exam. Your final course grade is determined by the points you earned from homework assignments,
discussion forum, tests, and exam divided by 380. This percentage is multiplied by 100 will be your final course
grade. The following is the range of points for each letter of grade.

Grade Points Allocated:

Tests and Exam (two tests and one exam) 300
Discussion Forum (3 points for each module) 30
Assignments (one point for one problem completed, around 50 problems) 50

Bonus Points: If you practice problems on Connect you will earn some bonus points. The following is
the conversion table from your Connect points to bonus points for the course.

Points on Connect Bonus Points

1 – 19 4
20 – 39 6
40 – 59 8
60 – 79 10
80 - 100 15

Grade Determination:
90 -100    A
80 - 89     B
70 - 79     C
60 -69      D
Below 60  F

Important Policies

1. Exam and Assignments. All exams and assignments must be submitted on Moodle before the
deadline specified on Moodle. If you missed the deadline for a legitimate reason you can email me
your assignment with your excuse in a very next day. Legitimate reasons are due to illness,
business, emergency of a family member, and others. All excused late assignments will not be
accepted if you do not email me in a very next day. No make-up exams or tests will be given. It is
impossible to make an equivalent test without placing the student at either advantage or
disadvantage. When a student misses a test or an exam for a Legitimate reason, the weight
assigned to the missed test will be redistributed among the other tests. To count an excused
absence you must meet the following two conditions:
(a) I must be informed before the test to count as an excused absence. If you cannot reach
me, please notify the departmental receptionist (at 482-6087, note the time). Notifying
me after the test or without indicating time will result in a grade of zero for that test.
(b) You must email me your excuse in a very next day.

2. Exam and Assignments. All assignments and exams must be completed individually, no
group work. If you let other student copy your work or you copy other student’s work both of
you will receive a grade of zero for the exam or assignment.

3. Final Exam. The final exam can be comprehensive or non-comprehensive depending on the
result of the two tests. If the class average of each one of the tests is above 75 the final exam is
not comprehensive. Otherwise, it is comprehensive. This policy is to encourage students to work

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 hard at the beginning of the semester, rather the end of the semester.

Activities

This course integrates three types of activities for instructional, engagement and assessment.

Viewing and Reading Assignments: Students are required to view the indicated materials or read the indicated
document.

Homework Assignments: Students are required to complete the assigned homework for each module.

Discussion Forums: Students are expected to be active participants in assigned discussion forums. A student's
initial posting to the discussion forum for a module should be as early as possible so other students will have
time to answer the question you posted. Students are required to post at least one question and answer at least 2
questions posted by other students in each module.

Academic Integrity

Academic integrity is vital to any university community for many reasons. Students receive credit for
doing assignments because they are supposed to learn from those assignments, and the vast majority do
so honestly. Anyone who hands in work that is not his or her own, or who cheats on a test, or plagiarizes
a paper, is not learning, is receiving credit dishonestly and is, in effect, stealing from other students. As a
consequence, it is crucial that students do their own work. Students who use someone else's work or
ideas without saying so, or who otherwise perform dishonestly in a course, are cheating.

The following are some rules and explanations regarding academic dishonesty. Since academic
dishonesty takes place whenever anyone undermines the academic integrity of the institution or attempts
to gain an unfair advantage over others, this list is not and cannot be exhaustive.

1. Cheating: While taking a test or exam, students shall rely on their own mastery of the subject and not
attempt to receive help in any way not explicitly approved by the instructor.

Such cheating includes trying to give or obtain information about a test when the instructor states that it
is to be confidential. It also includes trying to take someone else's exam, or trying to have someone else
take one's own exam.

2. Assisting in or contributing to academic dishonesty: Students shall not help or attempt to help
others to commit an act of academic dishonesty.

This includes situations in which one student copies from or uses another student's work; in such
situations, both students are likely to be penalized equally severely.

3. Plagiarism: Students shall not rely on or use someone else's words, ideas, data, or arguments without
clearly acknowledging the source and extent of the reliance or use.

The most common way to acknowledge this reliance or indebtedness is to use footnotes or other
documentation. It is the students' responsibility to show clearly when and where they are relying on
others - partly because others may wish to learn from the same sources from which the original writer
learned. The words or ideas of a roommate or of an encyclopedia, or notes from another class, require
acknowledgment just as much as the words or ideas of a scholarly book do. Introductions and notes to
books also require acknowledgment.

In general, students are responsible for taking careful notes on sources, and for keeping track of their
sources throughout the various states of the writing process. Notes must clearly identify the information

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 you have obtained and where you acquired it, so that later you can acknowledge your indebtedness
accurately.

4. Unsanctioned collaboration: When doing projects, homework, or assignments, students must work
individually unless collaboration has been expressly permitted by the instructor. Students who do
collaborate without express permission of their instructor must inform the instructor of the nature of
their collaboration. If the collaboration is unacceptable, the instructor will determine the appropriate
consequences (which may include treating the situation as an academic integrity violation.)

5. Other forms of Dishonesty: Acting honestly in an academic setting includes more than just being
honest in one's academic assignments; students are expected to be honest in all dealings with the
University. Certain kinds of dishonesty, though often associated with academic work, are of a different
category than those listed above. These kinds of dishonesty include (but are not limited to) the following:

 Misrepresenting oneself or one's circumstances to an instructor (for example, in requesting a

makeup exam or a special due date for an assignment, or in explaining an absence).
 Forging parts of, or signatures on, official documents (including both university documents, such
as drop-add slips or excused absence slips, and relevant outside documents, such as doctors'
notes).
 Taking credit for work in a team-project even when the student has made little or no contribution
to the work of the team.

2. Penalties: Academic DISHONESTY will NOT be tolerated. Violations of this academic integrity
policy will result in a grade of "0" being given to the assignment, test, exam or project. The student will
be reported, may be dropped from the course with a grade of "F" and will be filed with the University.

Title IX at the University of Louisiana at Lafayette

UL Lafayette is committed to fostering an environment in which all members of our campus community are safe,
secure, and free from Sexual Misconduct of any form, including but not limited to Sexual Assault, Dating
Violence, Domestic Violence, and Stalking. The University expects that all interpersonal relationships and
interactions – especially those of an intimate nature – be grounded upon mutual respect, open communication,
and clear Consent. Each student has the right to learn and each employee has the right to work in an environment
free of Prohibited Sexual Conduct.
 
“No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the
benefits of, or be subject to discrimination under any educational program or activity receiving Federal financial
assistance.”
Title IX of the Educational Amendments of 1972 to the 1964 Civil Rights Act

Students who believe they have been harassed, discriminated against, or involved in sexual
violence should contact the University’s Title IX Coordinator (337-482-1819) or
visit http://titleix.louisiana.edu for information about campus resources and confidential support
services, including confidential counseling services.

UL Lafayette COVID-19 Syllabus Policies and Guidelines

Student Code of Conduct: COVID-19: The University aims to fulfill its mission while protecting the
health and safety of our students and campus community at large. This includes taking steps to
minimize the potential spread of COVID-19. The
University will adhere to the orders, proclamations, and regulations of the Governor of Louisiana and
the Mayor-President of Lafayette, Louisiana, as well as guidelines from the Centers for Disease Control
and Prevention (“CDC”) and the Louisiana Department of Health (“LDH”) regarding COVID-19. This
impacts the expectations of all students as the University continues to make public health informed
decisions to protect health and safety on campus. Students should read and understand the addendum to

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the Code of Student Conduct regarding COVID-19 and Public Health-Informed Policies, and any
updates thereto.

COVID-19 Mask Policy for Academic Areas: To assist in decreasing the spread of the COVID-19
virus, it is the University's policy that all students, faculty, and staff are required to wear masks or face
coverings which completely cover the nose and mouth areas while inside any academic building
including classrooms, labs, studios, offices, hallways, and stairways. A face shield is not an acceptable
substitute of a face mask. Failure to wear a mask is a violation of the Student Code of Conduct and
such violation will be forwarded to the Dean of Students for action.

Students who have concerns about wearing masks due to a disability or medical condition may discuss
a modification to the University's mask policy with the Office of Disability Services. In order to discuss
a modification for the Fall 2020 semester, students must first register with Disability Services. All
registrants will be contacted to arrange a virtual meeting for further discussion. Learn more about
Disability Services and accommodations on the Student COVID-19 Response page. Email questions to
[email protected].

COVID-19 Attendance: If you are experiencing any signs or symptoms associated with COVID-19
(refer to the most recent Centers for Disease Control [CDC] guidance on possible symptoms), do not
come to class or to campus. First, contact Student Health Services (337-482-1293) or your medical
provider, then contact your instructors to inform them of your situation and discuss possible
arrangements and ways to keep up with the courses. If you do not feel well for any reason and are
staying home, including for symptoms of COVID-19, fill out the Anticipated or Unplanned Absence
Form.

If you are required to self-isolate or self-quarantine because of COVID-19, do not come to class or to
campus. All students who are required to self-isolate or self-quarantine because of COVID-19 must
complete the Student COVID-19 Quarantine and Isolation Form (they do not need to complete the
Anticipated or Unplanned Absence form) and email their instructors for support and resources.

Do not wait until you are behind to reach out to your instructors. Options will vary depending on when
during the term you are unable to participate, how much class time and coursework is missed, and the
nature of the course. Options may include, but not be limited to, transitioning to learning and testing
remotely during your absence; in extreme cases, withdrawing from the course, or receiving a grade of
incomplete. Contact your instructor and academic advisor with any questions.

For requests to move from on-campus to remote learning for reasons related to
COVID-19, a student initiates a written request to the faculty member. The faculty member considers
the students request, learning objectives of the course, and educational technology available to
determine if an arrangement for remote instruction is feasible. If a resolution within the course is not
possible, the student may contact the department head over the course, and then the academic Dean, to
see what other resolutions may be available.

Learn more on the Student COVID-19 Response page on the University's website. If you have any
questions or concerns, email [email protected].

Faculty Guidelines: Academic departments will procure a supply of masks through Facilities
Management to make available to faculty for students who do not have a mask. If a student is required
to wear a mask but is not wearing one as required in academic areas, faculty will provide a mask to the
student and inform the student that it is a violation of the Code of Student Conduct not to wear a mask.
If the student does not use the mask, the student will be required to leave the classroom and the faculty
will advise them that they will report it as a violation of the Code of Student Conduct. The faculty will

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complete the Community Reporting Form found on the Office of Student Rights and Responsibilities
website. Any class missed due to a student’s failure to adhere to the requirement of wearing a mask will
be recorded as an unexcused absence.

The student will not be allowed into the academic setting until clearance has been provided from the
Office of Student Rights and Responsibilities. Students should stay in contact via e-mail with their
instructors/professors pending clearance.

Health or Safety Risk: The University may request or require a student to leave campus when that
student’s continued presence on campus poses a health or safety risk for community members.