IP Office v2: Quick Installation Guide-V3

IP Office v2 Quick Installation Guide-v3
INDEX
1. Prepare IPO for Installation…………………………………………………………………………2
2. Installing and accessing admin software…………………………………………………………...3
3. Software Upgrade…………………………………………………………………………………….4
4. License Activation……………………………………………………………………………………5
5. Reviewing default configuration…………………………………………………………………….6
6. Setting the trunk parameters………………………………………………………………………...7
7. Setting the Incoming Call Route…………………………………………………………………….11
8. Working with Short Codes…………………………………………………………………………...14
9. Setting the Outgoing Call Routes……………………………………………………………………16
10. Setting the Embedded Voicemail……………………………………………………………………17
11. Settings the Embedded Auto-Attendant…………………………………………………………….18
12. Setting up Digital Phones……………….…………………………………………………………...23
13. Settings up IP Phones…………………..……………………………………………………………25
14. Setting up Phone Button Programming…………………………………………………………….26

Check-list prior installation:
◊ Check the correct parts have been delivered with respect to client’s requirement including an IPOv2 control unit with
Admin/User DVD and required cards, modules, cables and telephone sets, patch cords, documents etc.
◊ A Power cord. It has to be ordered separately and does not come with IPO pack.
◊ Optionally a keycode file, if client have ordered for applications such as ip endpoint, preferred edition, advanced edition,
user productivity pack etc.
◊ A flat bed screw driver to mount trunk daughter cards and base cards.
1. Prepare IPO for Installation
1.1 Unpack IPO control unit, station and trunk modules.

1.2 Mount the Trunk daughter card on top of Station base card before inserting in to control unit. (Not applicable to combo
card)
1.3 Remove one of the front flaps of the control unit and slide in the base card mounted with daughter card.
1. Mount daughter card on top 2. Base card with trunk card

3. Insert base card in to Control Unit:
of base card: mounted:
Depending upon number of station cards, the control unit would look like following. Control unit supports maximum 4
base cards.
1.4 Insert SD Card in the slot marked as “System SD”.
2
For Comments & Feedback:
Sumedh S. Ganpate, Systems Engineer, Avaya, UAE, [email protected]
1.5 Connect power cord to control unit and Power ON the unit.
Note: Power cord is optional and has to be ordered separately.
1.6 Connect a PC/Laptop to the LAN port of control unit using a LAN cable to access IPO.
Return to Index…
2. Installing and accessing admin software
2.1 Insert the IP Office Administrator Applications DVD. Select the option for the IP Office Administration Suit. A folder
window will display the installation files for the administration suite.
2.2 Double-click on setup.exe. And follow instructions to complete installation.
2.3 On Custom Setup screen ensure that at minimum System Monitor and Manager are selected. Click Next > and then
Install > to proceed.
2.4 Select Start | Programs | IP Office | Manager

2.5 Select File | Open Configuration from the menu bar
2.6 The Select IP Office window appears. After a few seconds it should list the IP Office control unit. The default name used
for a newly installed IP Office control unit is its MAC address
3
2.7 Click the check the box next to the system and then click OK
2.8 The name and password request is displayed. The default name and password for full configuration settings access is
Administrator and Administrator
Note: Default LAN IP address is 192.168.42.1 and WAN IP address is 192.168.43.1. DHCP enabled on both interfaces.
Return to Index…
3. Software Upgrade
If at all IPO is running with older version of software; you must upgrade software to the latest release (Exa: 6.0).
3.1 Download the latest admin software from http://support.avaya.com site

3.2 Install the Admin Application
3.3 Using IPO Manager File Advanced Upgrade Select the IPO name “Available” column shall show “6.0”
or above
3.3.1 Check “Backup system files” option to backup systems files from /Primary folder to /Backup folder.
3.3.2 Check “Upload system files” option to upload all software files to /Primary folder.
3.3.3 Click Upgrade > to complete the upgrade
Following image shows software upgrade to version 6.0.
4
Check IPO system to be upgraded

Check IPO system to be upgraded
Return to Index…
4. License Activation
System require license activation for applications such as IP endpoints, preferred edition, advanced edition, user productivity packs,
SCN networking etc.
4.1 Prior to installation please obtain the license file from distributor. License key is a 32 character strings unique to feature key
and applications.
4.2 Open the license file and copy Encrypted Key column containing license keys.
Copy Encrypted Key column
4.3 Paste encrypted keys as licenses under menu License right click and select “Paste”
5
Expire date must be Never
Right click and select Paste
4.4 Click on to send the configuration back to the IP Office. The menu that appears will indicate whether a reboot is
required.
Important: While using IPO Manager application always remember to click on icon “Save Configuration” to write changes in to
FLASH from DRAM. Failing to do so; may result in unsaved configuration upon system reboot.
Return to Index…
5. Reviewing default configuration
System default configuration serves the purpose most of the times hence suggested to keep the following settings default.
Default configuration:
User Name: Administrator
Password: Administrator
LAN1: IP address – 192.168.42.1; Mask – 255.255.255.0; DHCP Server: Yes; Pool Size: 200
LAN2: IP address – 192.168.43.1; Mask – 255.255.255.0; DHCP Server: Yes; Pool Size: 200
Default Starting Extension: 201 onward
Hunt Group: 200; where first 10 users are the members
Incoming Call Route: Voice calls are routed to hunt group 200 members
Outgoing Call Route: Calls can be dialed out with out any prefix
If at all client’s requirement differ from the system default settings; then you can proceed to following topics.
Return to Index…
6
6. Setting the trunk parameters
Based upon trunk card inserted in the control unit, system would detect and setup trunk lines automatically.
6.1 Setup Analog Trunks:
6.1.1 Set system local to “Saudi Arabia (UK English)” in order to adjust system supported line parameters, using menu
System System Locale
Set “Saudi Arabia” to adjust

trunk parameters
6.1.2 Adjust Busy Tone parameters using menu System Telephony Busy Tone Detection
For ETISALAT lines:
Single Frequency = 42
On Width/ Off Width = 38
For DU lines:
Single Frequency = 40
On Width/ Off Width = 38
7
Select “Single Frequency”
Set as per “42” or “40”
Set On/Off Width as “38”
6.1.3 Adjust Line Group IDs and Prefix using “Line Settings” menu under Lines Select trunk lines Line Settings
6.1.3.1 To route incoming calls to the same destination, keep Incoming Group ID as “0”.
In case of PRI/BRI trunks set the id to “1”
6.1.3.2 To call out from same group of trunk lines, keep Outgoing Group ID as “0”. In case of PRI/BRI trunks set the id to
“1”.
6.1.3.3 Set Prefix as “9” to automatically add it on incoming calls when used for callback.
Keep it default “0”
Keep it default “0”
Specify “9” to add prefix in all

incoming numbers for callback
8
6.1.4 Change additional trunk parameters using “Analog Options” menu under Lines Select trunk lines Analog
Options
6.1.4.1 Trunks with CLID set “Trunk type” to “Loop Start ICLID”.
Trunks without CLID set it to “Loop Start”.
Inactive trunks set it to “Out of Service”.
6.1.4.2 For ETISALAT lines:
Ring Persistency = 10ms
Disconnect Clear = 100ms
Pulse Width On / Off = 37ms
For DU lines:
Ring Persistency = 200ms
Disconnect Clear = 100ms
Pulse Width On / Off = 37ms
6.1.5 Click on to send the configuration back to the IP Office. The menu that appears will indicate whether a reboot is
required.
6.2 Setup PRI Trunks: (applicable if PRI trunk card is installed)

6.2.1 Set system local to “Saudi Arabia (UK English)” in order to adjust system supported line parameters, using menu
System System Locale
9
Set o “Saudi Arabia” to adjust

trunk parameters
6.2.2 Set line group id using menu Line PRI Line Number (shown with blue Cat-5 cable icon) PRI Line
Incoming Group ID = 0 (default setting)

Outgoing Group ID = 0 (default setting)
If PRI trunk co-exists with PSTN trunks; then suggested to change line id to another value than “0” such as “1”.
6.2.3 Set Prefix as “9” to automatically add it on incoming calls when used for callback.
If PSTN trunk co-exists with PRI trunk; then add suggested to change prefix to another digit such as “8”.
6.2.4 Optional: If client is going to use 10 channels instead of 30 channels on the PRI trunk; then change the number of
outgoing channels.
Number of Channels = 10
Outgoing Channels = 10
Voice Channels = 10
Data Channels = 10
10
Keep it default “0” Keep it default “0”
Change to “10” in
case of fractional PRI
Specify “9” to add prefix in all
incoming numbers for callback
6.2.5 Click on to send the configuration back to the IP Office. The menu that appears will indicate whether a reboot is
required.
Return to Index…
7. Setting the Incoming Call Route
Incoming call routes are used to match call received that to with destination. Routes can be based on the incoming line group, the
type of call, incoming digits or the caller's ICLID.
7.1 By default all the trunk lines are assigned to Incoming Group ID “0”.
You may change the route for another set of trunks with respective group id using menu Incoming Call Route “0”
Call Route Standard Select Line Group ID
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Leave as “0” to route calls received

on all the trunks
7.2 The default call route directs all calls to the hunt group 200 as destination.
Change the “Destination” to operator extension (exa: 201) using menu Incoming Call Route “0” Call Route
Destination
Change the destination to Operator’s

extension
Other “Destination” syntax:

For Voicemail = Voicemail
12
For Embedded Auto-Attendant = AA:<AAName>
For Voicemail Pro Auto-Attendant = VM:<CallFlowName>
7.3 Optional: DID setup on PRI trunks.

7.3.1 To setup DID range #4048100-to-8199 to redirect on 8100-8199 extensions on PRI/BRI trunks having Incoming Group
ID “1”.
Use menu Incoming Call Router Select “0” group Id Standard
Line Group ID = 1 (if set to “1” in step 6.2.2; default is “0”)
Incoming Number = 404xxxx
Change to “1” assigned to PRI/BRI
Use wild cards “404xxxx” for DID

being passed by Telco
7.3.2 Specify the destination as “#” to route calls to matching DID number.
Use menu Incoming Call Router Select “0” group Id Standard
Destination = #
13
Change to “#” to match each DID

sent
required.
Return to Index…
8. Working with Short Codes
System uses short codes are used to match the number dialed to an action. Action can consist of call out, call barring, enable/disable
feature, speed dial etc. Short codes can be created under Users, System and Lines.
Exa: To use “9” as prefix; system short code must be created. If particular user must be restricted from international dialing; then
short code must be created under that particular user.
8.1 Remove default short code that allows dialing out without any prefix. Use menu Short Code New Short Code
8.2 Add a new short code to use prefix “9” using menu Short Code New Short Code
Code = 9N
Feature = Dial
Telephone Number = N
Line Group ID = “50: Main” to pass all digits to default ARS to dial out thru line group id “0”
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“9N” to use “9” as prefix followed

by any number
“Dial” to dial out
“N” to pass all numbers after “9”

to Line Group Id
“50: Main” to pass all digits to

default ARS to dial out thru line
group id “0”
8.3 Add a new short code to block international calls using menu Short Code New Short Code
Code = 900N
Feature = Barred
Telephone Number = N
Line Group ID = 50: Main (does not really matter, since user will get busy tone once he/she dials “900”)
“900N” to use “9” as prefix

followed by “00” and any number
“Barred” to return busy tone
Does not matter any value
Does not matter any value
15
required.
Return to Index…
9. Setting the Outgoing Call Routes
Outgoing call routes are used to redirect calls through respective trunks based upon short codes defined.
It is possible to route local calls through PSTN trunks and international calls through PRI/BRI trunks using ARS (Automatic Route
Selection).
Default ARS allows all outgoing calls to dial out through lines having group id “0” such as PSTN trunks.
9.1 Enable second dial tone for prefix “9” using menu ARS Main ARS Check “Second Dial Tone” and select
“System Tone”
Select “System Tone” to return dial

tone upon pressing “9” prefix
9.2 Default ARS short code allows dialing out any unmatched dialed digit as it is through trunks having group id “0” such as
PSTN lines. You may edit default ARS short code using menu ARS Main Add
16
Leave as it is.
Digits those do not match any short
code will be dialed out through line
group id “0”
Optionally, if company wants to dial out national calls through PRI trunk instead of PSTN; then following ARS short can be added
as a part of least cost routing.
“02N” to dial out national calls starting

with “02”
Action should be “Dial”
“02N” to dial out “02” numbers thru

specified line group id
Dial out through line group id “1” assigned

to PRI
required.
Return to Index…
10. Setting the Embedded Voicemail
Embedded voicemail allows to store up to 15 hours of voicemails on the SD Card memory. User mailboxes can be created from day
one without any add-on licenses. System automatically creates mailboxes for the users.
10.1 Select voicemail type as “Embedded Voicemail” using menu System Voicemail Voicemail Type
10.2 Check “Message Button Goes To Visual Voice” option to control voicemail option using phone buttons
10.3 Optionally add “DTMF Breakout” parameters. Once voicemail answer the call, Callers can be redirected to another
destinations such as operator extension, supervisor number and cell number by dialing *0, *2 and *3 respectively.
17
Check “Message Button Goes to Visual Voice”
Set to “Embedded Voicemail”
Allow callers to dial alternate number via

voicemail by pressing *0, *2 and *3 keys
10.4 Optionally, adjust the voicemail answer delay.

By default system would wait for 15secs before call is transferred to voicemail.
This delay can be adjusted using menu User Select user Telephony Call Settings No Answer Time
Adjust value in seconds
10.5 How to check voicemail?

Method-1: If supported by the user's current phone, the user will receive message waiting indication whenever their
mailbox receives new messages. Pressing MESSAGE button on the phone will allow users to retrieve voicemails.
Method-2: Alternatively, using standard short code “*17” user can access voicemails as well.
Voicemails are deleted upon checking it unless manually chosen to save it using voicemail menu.
required.
Return to Index…
11. Settings the Embedded Auto-Attendant
Auto Attendant is the standard feature in IPO that supports up to 40 auto attendant tables. Each table supports several actions
described as follows:
• Blind Transfer:
Callers are transferred to the selected destination. This action is used with the key Fax so that when a fax tone is detected
the call is transferred to the specified extension.
• Dial by Name IP Office:
Callers can dial the name of the user they require. A list of matching names is then played to them to make a selection.
18
• Dial by Number:
Callers can dial the required extension number. There is no prompt associated with the action. If a prompt is required it as
part of the menu prompt.
• Normal Transfer:
Transfers the caller to a specified number. This is a supervised transfer, that is, if busy or unanswered the call will follow
the settings of the target user or hunt group.
• Not Defined:
Take no action.
• Replay Greeting:
Repeat the menu greeting.
• Transfer to Attendant:
Used to access one auto attendant from another.
Let’s consider following scenario to setup an auto attendant:
Incoming Call
0. 1. 2. 3. 4.
Operator Sales Marketing Technical Replay Menu
Extn201 Extn202 Extn203 Extn204 Extn205
11.1 Add a new Auto Attendant table using menu Auto Attendant Create a New Record add following changes
11.1.1 Name = AA1
11.1.2 Click “OK” to submit changes.
11.1.3 Take a note of Shortcode column to record auto attendant greetings using respective shortcode via any telephone. Exa:
Menu options greeting will be recorded by pressing “*8401” shortcode from any closest phone.
19
Specify name as “AA1”
Use shortcode to record AA greetings
11.2 Define actions that system should take once caller press keys on the phone to select one of available options.
To specify action edit keys using menu Auto Attendant Actions select key 0 and click “Edit”
11.2.1 Select Action as “Normal Transfer”
11.2.2 Select Destination as “201 Extn201”
11.2.3 Click “OK” to submit changes
Select Operator extension “201”
Select “Normal Transfer”
11.3 Likewise now add actions for key 1,2,3,4 & 5 as follows:
20
Key Action Destination

1 Normal Transfer 202 Extn202
5 Replay Greeting -
Upon adding above key actions, Actions table shall look as follow.
Edit key “1” through “5” with

respective Action and Destination
11.4 Optionally, if client wants to provide callers with a Direct Dial-by-Number option; then Auto Attendant table must be
programmed and Dial-by-Number option must be checked.
11.4.1 Activate Dial-by-Number option using menu Auto Attendant AA1 Auto Attendant
21
Check to activate Dial-by-Number
11.4.2 Setup Auto Attendant table as follows including DbN feature key
Key Action Destination

2 Dial by Number -
5 Replay Greeting -
With above settings, when caller presses “201”; call will be directed to extension “201”.
11.5 Enable Auto Attendant for incoming calls using menu Incoming Call Route select default voice “0” Destination
type “AA:AA1”. “AA:” directs calls to auto attendant and “AA1” is the name of auto attendant
22
Type in “AA:AA1” to direct calls to

auto attendant AA1
required.
Return to Index…
12. Setting up Digital Phones
By default system would recognize digital ports on the cards/modules and create extensions automatically along with respective
user. Therefore once digital phones are plugged in, users are ready to dial in/out.
Extension is physical id of digital port. Exa: 201, 202 etc.
User is a person who is going to use a particular extension. Exa: Extn201, Extn202 etc.
Programming related to user such as profile, voicemail, forwarding, button programming, directory etc configured under User
menu. A user may or may not have an Extension Number that physical exists - this is useful if users do not require a physical
extension but wish to use system features, for example voicemail, forwarding etc.
12.1 Make sure that required number of extension appears under Extension menu based upon card/module inserted.
23
Syntax:
BD1: Base, Digital, Card-1
BP1: Base, Phone Analog, Card-2
By default shall show up digital

extensions starting with “201”
12.2 Plug-in the digital phones either directly to the system or via patch panel.
12.3 Digital phone will power up and become ready to dial-in/out.
12.4 In case user related to options to be changed, please use menu “User”.
12.4.1 Scenario: How to change user profile.
Use menu User Select extension User Profile select desired profile
Change to desired profile.

Require license.
Return to Index…
24
13. Settings up IP Phones
In order to register IP phones with IPO, system require IP endpoint license (229444). Hence make sure that enough IP licenses are
in place (using menu License).
13.1 Add “TFTP server IP Address” as system’s ip address using menu Systems System
System’s default IP address = 192.168.42.1
Add IPO ip address
Select Memory Card; where

phone firmware is stored
13.2 Allow system to create H323 user automatically using menu System LAN1 VoIP check “H323 Auto-Create
User” option
If this option is not checked; then for each IP extension user must be added manually.
25
Check “H323 Auto-Create User”
User is a person who is going to use a particular extension. Exa: Extn201, Extn202 etc.
Programming related to user such as profile, voicemail, forwarding, button programming, directory etc configured under User
menu. A user may or may not have an Extension Number that physical exists - this is useful if users do not require a physical
extension but wish to use system features, for example voicemail, forwarding etc.
13.3 Reboot the IP phone; so that it can download firmware from IPO and register to it by itself.
When prompted please enter extension for the phone.
Once IP phone is registered, extension number is stored in the phone as well as IPO memory. Hence in case of extension
renumbering; do not forget to clear phone’s configuration and reconfigure it with new extension.
Tips:
To clear phone configuration = Press <MUTE> CLEAR#
To view phone configuration = Press <MUTE> VIEW#
Return to Index…
14. Setting up Phone Button Programming
Avaya digital and IP phones comes with dedicated function keys such as mailbox, call log, conference, directory etc. Hence button
programming is not really required. In few instances client may ask for following button programming.
14.1 Scenario: How to do phone button programming for Line Appearance

Use menu User Select extension Button Programming double click button 4
Label = Line 1 Appearance
Action = Line Appearance (under > Appearance >)
Action Data = 701 => represents the line-1
26
Double click “4” to edit button

programming
Change to “Line Appearance”
“701” for line 1
14.2 Scenario: How to do phone button programming for Call Forward.

Use menu User Select extension Button Programming double click button 5
Label = Line 1 Appearance
Action = Forward Number (under > Advanced > Forward >)
Action Data = <ExternalNumberWhereToForward>
Double click “4” to edit button

programming
Change to “Forward Number”
Call Forward number
Return to Index…
27

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IP Office v2 Quick Installation Guide-v3

1. Prepare IPO for Installation…………………………………………………………………………2

2. Installing and accessing admin software…………………………………………………………...3

5. Reviewing default configuration…………………………………………………………………….6

6. Setting the trunk parameters………………………………………………………………………...7

7. Setting the Incoming Call Route…………………………………………………………………….11

8. Working with Short Codes…………………………………………………………………………...14

9. Setting the Outgoing Call Routes……………………………………………………………………16

10. Setting the Embedded Voicemail……………………………………………………………………17

11. Settings the Embedded Auto-Attendant…………………………………………………………….18

12. Setting up Digital Phones……………….…………………………………………………………...23

13. Settings up IP Phones…………………..……………………………………………………………25

14. Setting up Phone Button Programming…………………………………………………………….26

Check-list prior installation:

1. Prepare IPO for Installation

1.1 Unpack IPO control unit, station and trunk modules.

1. Mount daughter card on top 2. Base card with trunk card

1.4 Insert SD Card in the slot marked as “System SD”.

2. Installing and accessing admin software

2.4 Select Start | Programs | IP Office | Manager

3.1 Download the latest admin software from http://support.avaya.com site

Following image shows software upgrade to version 6.0.

Check IPO system to be upgraded

Copy Encrypted Key column

Expire date must be Never

Right click and select Paste

5. Reviewing default configuration

6. Setting the trunk parameters

Set “Saudi Arabia” to adjust

Select “Single Frequency”

Set as per “42” or “40”

Set On/Off Width as “38”

Keep it default “0”

Keep it default “0”

Specify “9” to add prefix in all

6.2 Setup PRI Trunks: (applicable if PRI trunk card is installed)

Set o “Saudi Arabia” to adjust

Incoming Group ID = 0 (default setting)

Keep it default “0” Keep it default “0”

7. Setting the Incoming Call Route

Leave as “0” to route calls received

Change the destination to Operator’s

Other “Destination” syntax:

7.3 Optional: DID setup on PRI trunks.

Change to “1” assigned to PRI/BRI

Use wild cards “404xxxx” for DID

Change to “#” to match each DID

8. Working with Short Codes

“9N” to use “9” as prefix followed

“Dial” to dial out

“N” to pass all numbers after “9”

“50: Main” to pass all digits to

“900N” to use “9” as prefix

“Barred” to return busy tone

Does not matter any value

Does not matter any value

9. Setting the Outgoing Call Routes

Select “System Tone” to return dial