Bhulinder Singh

Business Analyst

Summary
Results oriented Business System Analyst with 8 years of IT experience, with proven track record of implementing
enterprise wide software development projects. A Professional with extensive experience and insight of business,
technology and the knowhow of implementation processes which combine technology and business to enhance
the vision of the organization. Sound management and communication skills to handle multiple projects at intra
organization levels as well as inter organization levels.

 Business systems Analyst with 8 years of IT experience in all phases of the Project Development Life
Cycle: Planning, Analysis, gathering requirements, testing and implementation of projects.
 Extensive experience in working in all phases of the System’s Development Life Cycle (SDLC) namely
Analysis, Design, Development, Testing & Implementation.
 Functional experience with concentration on Use Case modelling using UML, Business Process
Modelling, Data Modelling, Change Management, Technical Training, Software Development
methodologies, QA testing, and Systems Testing of client server and web-based systems.
 Expertise in property and casualty insurance which involve PAS system scenario-based quote shell
creation, end to end system testing, letter binding, policy coverage's, policy ratings and data mapping.
 Experienced in Insurance Commercial and Personallines policy and Claims business rules with Guide
wire products.
 Experience working on Guidewire PolicyCenter, ClaimCenter,.
 Hands on experience working on the Internal Integration and Electronic Data Sharing between the
systems using ACORD XML.
 Provided data mapping for cross systems data exchange and database scripting.
 Proficient in identifying, developing and documenting Business and Functional Requirements
Specifications (FRS), Software Requirement Specification (SRS), Business Needs and Features (BNF),
Data Requirements Document (DRD) and Requirements Traceability Matrix (RTM).
 Proficient in preparing Business and System Use Cases and supporting all the documents with UML
Diagrams such as Use Case Diagrams, Class Diagrams, Activity Diagrams, Data Flow
 Diagrams, Sequence Diagrams, Process Flows (Business and System) using UML modeling tools such
as MS Visio and Rational Rose.
 Very well versed with SDLC, Agile, and Waterfall project management methodologies and have thorough
experience in project and BA documentation like Business Requirements Elicitation, Issue List monitoring,
Business and System Requirements, Design Documents, Business Process testing, Business
Verifications and Validations, End-to-End Testing and User Acceptance Testing
 Organized Joint Application Developments (JAD) sessions, walkthrough, Interviews, Workshops sessions
with end-user/clients/stake holders and the IT group.
 Expertise in implementing the RUP (Rational Unified Process) methodology procedures within the system
development model being followed based on the deadlines to be met.
 Experience in conducting Joint Application Development (JAD) sessions with end-users, expert team,
development and QA team for project meetings, walkthroughs and customer interviews.
 Expert in Root Cause Analysis, Feasibility studies and Risk Assessment studies.
 Adept in formulating Test plans, Test cases, Test Scenarios, Test Approach, Setting up testing
environment in conjunction with the Testing team.
 Experience in formulating test approaches based on Functional testing, Performance testing, Load
testing, Integration testing, Regression testing, GUI Testing and UAT (User Acceptance Testing).
 Excellent knowledge of Test Director, Quality Center. Knowledge of SQL Queries
 Hands on experience working on multiple projects in an Agile environment. 
 Proficient in performing Gap Analysis, by evaluating the key differences between the as-Is and the To-Be
system and identifying the key requirements for system reengineering.

Professional Experience

Western Reserve Group, Wooster, OH |Business System Analyst Mar 20 to Present

The goal of this project is to upgrade the existing legacy Policy system with PolicyCenter product from Guidewire.
Primary responsibility is to prepare the Functional Requirements Document for the Commercial Property LOB for
Guidewire and Agent Portal.

Responsibilities
 Worked from the ground up to build the Agent Portal for Commercial Property LOB.
  Create user stories from requirements, develop Business requirements documentation (BRD) and
technical documentation for Commercial Auto, General Liability and Commercial Property LOB for
PolicyCenter Module
 Created and maintained the user stories in Rally.
 Gave weekly presentations/Demos to the business team
 Documented Vision and Scope document, Business Requirements Document (BRDs), Functional
Requirements Document (FRDs).
 Conducted stand-up meetings to provide a status update to the team members
 Made Screen Mock-up, Wireframes and screenshots for the application to easily communicate it to the
users, developers, and testers
 Conducted Sprint Retrospection and Sprint planning meeting
 Used Balsamic for effective visual representation of Use Cases
 Helped the business to articulate and prioritize their ideas, and created UML-based feasibility studies and
Use Case Models to communicate those ideas to the developers
 Conducted walkthroughs with the test team to further their understanding of the requirements and help
them formulate the test plan
 Analysed and reviewed Test Plan and Test Cases to cover overall application functionality.
 Worked with Business team, Devs team and the QA team in collaborative manner to gather requirements
and create Business Requirements Document (BRDs) and Functional Requirements Document (FRDs).
 Oversaw the design and execution of QA test cases.
 Made Screen Mock-up, Wireframes and screenshots for the application to easily communicate it to the
users, developers, and testers.
 Used MS Visio for effective visual representation of Use Cases.

Environment: Agile, Rally, Lotus, Visio, UML, MS Excel, MS Word, XML

Frankenmuth Insurance, Frankenmuth, MI| Business System Analyst May 17 to Mar

The main goal of the project included upgrading the generation old company Policy administration system with the
Guidewire PolicyCenter platform. The application would generate automated quote, policy lifecycle - Product
definitions, Endorsements, Underwriting, Quoting, Renewals, and Binding, expand the areas for risk details, and
allow automated and manual policy renewable features.

Responsibilities
 Supported development and enhancement of PolicyCenterapplications through research and analysis.
Participate in all phases of user acceptance testing including test case preparation and execution. Assist
with project delivery and implementation.
 Create user stories from requirements; develop Business requirements documentation (BRD) and
technical documentation for business processes related claims life cycle and policy life cycle for Property
& Casualty (P&C) - Personal insurance lines: Homeowners, Property and Personal Auto.
 Worked on Personal and Commercial lines Property & Casualty Insurance with PolicyCenter.
 Writing user stories for Business Process Flow, System Integration Testing based on the Configuration
requirements of Guidewire PolicyCenter for Property Auto LOB
 Gathering requirements for Cancellation Notices for Personal Lines of Business.
 Aided the Product Owner for developing project plan as well as managing the project scope for the
PolicyCenter tool of the business insurance policies segment of property and casualty insurance
 Maintaining all cancellation/Non-renewal requirements for commercial & Personal Lines of business.
 Worked closely with the PolicyCenter team on implementing the Multiple Premium types and Renewal
offer.
 Answered questions from business team, technical team, and testing team, researched issues and
supported the project team at various stages in project.
 Served as a liaison between the business team and the technical team by identifying, understanding, and
documenting their needs
 Functioned as the primary liaison between the business user and the technical team throughout the
project life cycle for Property & Casualty (P&C) commercial lines of Insurance business unit.
 Product Owner on projects and manage and ensure that all required meetings are running under the
Scrum/ Agile process.
 Involved extensively in writing Agile User Stories in Team Foundation Server (TFS) and reviewed with
Business lead and project manager for Sign Off
 Created User Interface Documents (UID) of prototypes and wireframes of the software solution,
Guidewire PolicyCenter, to help designing user interface.
 Used HP ALM and JIRA to maintain traceability of requirements and defects
  Worked on designing requirements for Guidewire PolicyCenter products involving from inception to
implementation phase.
 Created QA and UAT test strategies, including regression and integration testing, wrote test scripts, end-
to-end testing scenarios and test plans, managed testing, defect reporting, and change requests.
 Created graphs in Microsoft Excel to show trends and allow the project team to prioritize additional work
to further reduce error volume. Utilized graphs for demonstrating the impact to stakeholders.

Environment: Agile, Rally, SQL Server 2005, MS Project, ALM, UML, MS Excel, MS Word, XML.

AAA Insurance, Dearborn, MI | Business Analyst Jan 15to May 17

This project replaced existing legacy Policy system with PolicyCenter & ClaimCenter product from Guidewire.
Rating is done in external rating engine. Primarily involved in documenting various user stories. Involved in
documenting process flows for various policy transactions.

Responsibilities:
 Assisted in the formulation and definition of system scope and objectives through research and fact-
finding to develop or modify moderately complex Guidewire ClaimCenter and PolicyCenter package
application in an agile environment. 
 Working as a Business Analyst for Guidewire PolicyCenter Implementation.
 Knowledge of Guidewire Insurance Suite for Personal and Commercial Autos, Workers Compensation,
General Liability, Inland Marine, and Personal Liability.
 Performed extensive Gap Analysis between the Company's Legacy System and Guidewire Billing
System.
 Collaborated with client to design the user interface for PolicyCenter for multiple lines of business
 Collaborated with the business team in the creation and completion of project charters and project scope
for Guidewire PolicyCenter and ClaimCenter.
 Worked on coverages and exposures pertaining to dwelling, personal property, other structures, loss of
use, content, etc. relating to Homeowners Policy and Personal Auto.
 Create project plan to carry out testing for implementation & upgrade of existing legacy system with
Guidewire PolicyCenter and ClaimCenter.
 Created test cases for rating, output, inputs, applied to Personal Auto and Homeowners LOB, along with
multiple Class Plans.
 Worked on Guidewire's in Policy Center and ClaimCenter Screens for Personal lines business defined the
page layouts, reports templates and dashboard layouts for reservation monitoring and for gathering usage
statistics.
 Created User Interface Documents (UID) of prototypes and wireframes of the software solution,
Guidewire PolicyCenter and ClaimCenter to help designing user interface.
 Assisting the creation of Agile story backlogs for various commercial lines projects in Guidewire.
 Responsible for preparing Technical Documentation for code and design changes, completing
PolicyCenter configuration changes and Unit Testing the changes.
 Gather business requirements through interviews, JAD sessions and observation sand created the
business Requirements documentation for building UI for viewing data through guidewire PolicyCenter.
 Performed data integration and data mapping and data extraction management along with data cleansing
while migrating data from legacy system to Guidewire PolicyCenter with Guidewire Data Hub.
 Ensuring traceability between business requirements and user acceptance test cases
via Team Foundation Server (TFS)
 Developed and maintained business requirements and rules as product backlog items (Epics, Stories,
and Tasks) onto JIRA and Version One Agile tools
 Created Use Case models for policy creation to policy end using UML diagrams like Use Case Diagrams,
Sequence diagrams and Flow Diagrams using Rational Rose.

Guardian Insurance New York, NY | Business Analyst Jan 14to Dec 14

Worked on Independent Agent payroll system, Property & Casualty Specialist compensation system, Telesales
compensation system, contingent and bonus compensation system and several compensation contract
agreements.

Responsibilities:
 Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation,
Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
 Created source table definitions in the DataStage Repository by studying the data sources by importing
the data from Mainframe.
  Conducted UAT; facilitated discussion between business team and QA team on determine the test
requirements and pass/fail criteria; documented and reported user feedbacks to management team.
 Associated Product Owner for the Quadient Inspire project. Building a brand new product backlog in
JIRA.
 Assignment was to develop applications under Agile Scrum master.
 Gathered user requirements through interactions with clients from various corporate departments and
converted these requirements into IT specifications.
 Developed Process Work Flows, Functional Specifications, and responsible for preparing Software
Requirement Specifications (SRS), Functional Specification Document (FSD).
 Expertly performed Gap Analysis to identify the deficiencies of the current system and to identify the
requirements for the proposed system for Treaty and Facultative Reinsurance.
 Performed Defect Tracking and Change Control Procedures using Rational Clear Quest and
Configuration Management and Version Control using Rational Clear Case.
 Responsible for gathering requirements from users in operations group and performing data mapping for
the application, confirm and vacillating the requirement at time of BA testing.
 Responsible for acting as a liaison with operational and financial management, systems support and
sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all
Property and Casualty markets, for both Commercial &Personal Lines of Business.
 Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of
assigned customers.

Victor Schinnerer, Chevy Chase MD | Jr. Business Analyst Nov 12 to Dec

Worked on Insurance products competitiveness in Commercial Insurance Business, which requires better
ratemaking, class expansion, predictive modelling, knowledge base underwriting capabilities and referral process.

Responsibilities:
 Analyzed clients systems and business processes.
 Reviewed and analyzed the business environment and identified process improvements.
 Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting
System.
 Involved in all stages of testing the Deluxe BOP in ARS and WebRater application.
 Designed and Developed the Business Objects Universes which suit the standard, analytical and ad-hoc
reporting requirements of the Business Objects users.
 Eliciting requirements to the development team and. Detailed documentation of business processes,
including screen shots, Visio diagrams etc.
 Developed Test Plans and Test Cases according to Business Requirements.
 Coordinating and Developing QA activities.

Technical Skills
UNIX, Windows 8/7, Linux. | HTML, XML, VB Script, ASP, JavaScript, JSON, Web Api’s, JSP | MS Visio, Rational
Rose, Rational Clear Case, Rational RequisitePro| Jira, Mercury Test Director, Rational Clear Quest | MS Office
Suite, MS Project, TOAD, Adobe Photoshop, Azure RP Pro | Policy Admin: Created policy transactions/
Jobs in Guidewire PolicyCenter & ClaimCenter |Crystal Reports, SQL Server Reports (SSRS) | Quick TestPro
(QTP), TestDirector, WinRunner, LoadRunner

Education

 Bachelor’s in mechanical engg from Punjab Technical University, India.