Netflix: Chapter 4 & 3 - Case Scenario
Netflix: Chapter 4 & 3 - Case Scenario
Netflix: Chapter 4 & 3 - Case Scenario
The Netflix went through a lot of different phases, and changed significantly from its initial idea
to become a giant in the Video on Demand industry. The company’s target market includes
males and females between the ages of 17-60 and households with income levels of $30,000
and up. The following screenshot is illustrating how Netflix categorize its movies and TV shows
to suit all customer interest, including Kids.
The primary source of revenue for Netflix is subscriptions. That is, subscribers pay to access
content on Netflix and to get DVDs delivered to them. The company offers 3 different plans for
users based on the streaming quality (SD, HD, Ultra HD) of the content provided. The costs of
these plans differ in different countries. Similar operating model is adopted for the DVD renting
service where the monthly membership fees which depends on the number of Disc out-at-a
time and Discs per month. The DVD rental and streaming membership plans are two different
services and cannot be grouped as one.
There are many expenses and expenditures which the company has to incur to get those
profits.
1. Licensing cost: In order to stream your favorite shows and movies in a legal
environment, Netflix has to bear a cost to license and acquire content which differs for
different content.
2. Production cost: in 2013, Netflix has been produced its own shows to minimize Licensing
cost
3. Marketing cost: Increasing competition is the most difficult threat the company faces.
The market for online entertainment services remains subject to rapid technological
change, and fewer barriers to entry in the streaming business means greater
competition from rivals. It has to compete with many new and established players like –
Amazon Prime, Hulu, Hotstar, etc. which involves a lot of marketing expenditure.
Moreover, it covers payments to affiliates and device partners, and the first month fees
of every user.
4. Research and development cost.
5. Technology and development cost : To make their experience lag proof –without delay -
and seamless, Netflix has and will keep on partnering with hundreds of ISPs to localize
substantial amounts of traffic with Open Connect Appliance embedded deployments.
These partnerships involve huge costs.
6. General and administrative cost: These costs include payroll and other expenses on the
human resource of the company, as well as professional and partnership fees related to
administration of the company.
References:
NETFLIX. (2018). Help Center: Internet Connection Speed Recommendations. Retrieved from NETFLIX:
https://help.netflix.com/en/node/306
Pahwa, A. (2018, March 30). Netflix Business Model | How does Netflix make money? Retrieved from
FEEDOUGH: https://www.feedough.com/how-does-netflix-make-money/
1. Identify the categories of e-Commerce that NETFLIX belongs to. Briefly, Explain each
category.
2. How did NETFLIX create an effective business presence online?
3. Based on SWOT, analyze the strength and threats that are facing NETFLIX.
4. Why some companies like NETFLIX are changing the revenue model through the time.
Propose new model that NETFLIX can implement to gain revenue.
5. Categorize – with explanation - three online business models that Netflix implemented to
gain revenue. Illustrate the models with an example from the scenario.
Model Explanation Example