Model Curriculum

Business Correspondent
SECTOR: BFSI
SUB-SECTOR: BANKING
OCCUPATION: FINANCIAL INCLUSION SERVICES
REF ID: BSC/Q0301, Version No. 1.0
NSQF LEVEL: 3

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 TABLE OF CONTENTS

1. Curriculum 01
2. Trainer Prerequisites 04
3. Annexure: Assessment Criteria 05

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Business Correspondent
CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Business Correspondent”, in the “BFSI”
Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Business Correspondent

Qualification Pack Name

BSC/Q0301
& Reference ID. ID

Version No. 1.0 Version Update Date 15-01-2016

Pre-requisites to
STD. X
Training
Training Outcomes After completing this programme, participants will be able to:
 Educate prospective clients about various banking products and
services
 Initiate application process for various types of accounts on
behalf of clients
 Initiate application process for various types of loans on behalf
of clients
 Conduct KYC verification and collect documents to support the
verification
 Follow up with the bank’s staff on processing of applications for
various accounts and loans
 Resolve queries that clients may have regarding various
products, status of their applications / loans, interest
computations and so on
 Assist clients in executing payments / transfers
 Assist clients in availing other banking services as required from
time to time
 Update the bank’s MIS with daily / weekly status reports

This course encompasses 4 out of 4 National Occupational Standards (NOS) of “Business

Correspondent” Qualification Pack issued by “BFSI Sector Skill Council of India”.

Sr. Equipment
Module Key Learning Outcomes
No. Required
1 Introduction to  Realize the need for and basics of White board,
Financial inclusion Financial Inclusion Marker, Overhead
and Banking  Learn about basics of Banking projector, Laptop,
 Comprehend the Banking Structure Internet access,
Theory Duration  Differentiate types of banking Game card (snake
(hh:mm)  Understand the History and evolution of & ladder)
5:00 Banking in India
Practical Duration  Learn about recent trends in banking
(hh:mm)
15:00

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Sr. Equipment
Module Key Learning Outcomes
No. Required
Corresponding NOS
Code
N0301
2 Banking Products and  Differentiate types of Customers White board,
Customers  Recognize Bank-Customer relationships Marker, Overhead
 Learn about Deposit Products projector, Laptop,
Theory Duration  Apply the Principles of Lending Internet access,
(hh:mm)  Learn about Lending Products Game card (snake
5:00  Comprehend Codes of operation & ladder)
Practical Duration
(hh:mm)
20:00

Corresponding NOS
Code
N0301
3 KYC and Application  Open client Accounts in banks White board,
 Apply KYC norms in account opening Marker, Overhead
Theory Duration process projector, Laptop,
(hh:mm)  Learn nuances of PMLA, 2002 Internet access,
2:00  Perform the KYC process and verify Game card (snake
requirements & ladder)
Practical Duration
(hh:mm)
20:00

Corresponding NOS
Code
N0302

4 Transactional Tools  Describe Payment mechanisms White board,

 Describe the working of Internet, Mobile Marker, Overhead
Theory Duration banking projector, Laptop,
(hh:mm)  Perform Interest calculation Internet access,
3:00  Learn about E wallets Game card (snake
 Learn the usage of Negotiable & ladder)
instruments
Practical Duration
(hh:mm)
20:00
Corresponding NOS
Code
N0303
5 Risk Management  Differentiate types of risks White board,
 Classify assets as per risk Marker, Overhead
Theory Duration  Classify assets as NPA and take projector, Laptop,
(hh:mm) suitable action Internet access,
5:00 Game card (snake
& ladder)

Practical Duration
(hh:mm)
5:00
Corresponding NOS

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Sr. Equipment
Module Key Learning Outcomes
No. Required
Code
N0304
6 Regulatory aspects  Describe the Role and functions of RBI White board,
 Learn Banking regulation act Marker, Overhead
Theory Duration  Learn RBI Act projector, Laptop,
(hh:mm) Internet access,
5:00 Game card (snake
& ladder)

Practical Duration
(hh:mm)
5:00
Corresponding NOS
Code
N0304
7 Basics of Selling  Learn Basics of Communication White board,
 Apply various forms of communication Marker, Overhead
Theory Duration  Make communication effective projector, Laptop,
(hh:mm)  Perform client Negotiations Internet access,
0:00  Use appropriate Telephone etiquette Game card (snake
and Meeting etiquette & ladder)
 Manage Services
Practical Duration  Sell various banking products and
(hh:mm) services to prospective clients using
15:00 ethical and effective skills
Corresponding NOS
Code
N0301
8 Accounting and  Learn the Settlement process White board,
Settlement  Analysed MIS Marker, Overhead
 Account for loans projector, Laptop,
Theory Duration  Review and documentation Internet access,
(hh:mm) Game card (snake
5:00 & ladder)

Practical Duration
(hh:mm)
20:00
Corresponding NOS
Code
N0304
Total Duration Unique Equipment Required:
NA
Theory Duration
30:00

Practical Duration
120:00

Grand Total Course Duration: 150Hours, 0 Minutes

(This syllabus/ curriculum has been approved by BFSI Sector Skill Council of India)

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Trainer Prerequisites for Job role: “Business Correspondent” mapped to
Qualification Pack: “BSCQ/0401”

Sr.
Area Details
No.
1 Description To deliver accredited training service, mapping to the curriculum detailed
above, in accordance with the Qualification Pack “BSC / Q 0301”.
2 Personal Aptitude for conducting training, and pre/ post work to ensure competent,
Attributes employable candidates at the end of the training. Strong communication
skills, interpersonal skills, ability to work as part of a team; a passion for
quality and for developing others; well-organised and focused, eager to
learn and keep oneself updated with the latest in the mentioned field.
3 Minimum
Educational STD. X
Qualifications
4a Domain Certified for Job Role: “Business Correspondent” mapped to QP: “BSC
Certification Q/0401”. Minimum accepted score as per SSC guideline is 70%.
4b Platform Recommended that the Trainer is certified for the Job Role: “Trainer”,
Certification mapped to the Qualification Pack: “SSC/1402”. Minimum accepted score
as per SSC guideline is 70%.
5 Experience • Minimum 3 years’ experience as a trainer in the BFSI domain
• Minimum 2 years’ experience as a trainer of Business
Correspondent subjects
Experience in Business Correspondent services a plus

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Annexure: Assessment Criteria

Assessment Criteria
Job Role Business Correspondent
Qualification Pack BSCQ/0301
Sector Skill Council BFSI

Sr.
Guidelines for Assessment
No.
1 The assessment for the theory part will be based on knowledge bank of questions created
by the SSC.
2 Individual assessment agencies will create unique question papers for theory part for each
candidate at each examination/training centre.
3 Individual assessment agencies will create unique evaluations for skill practical for every
student at each examination/training centre based on these criteria.
4 To pass the Qualification Pack, every trainee should score the minimum percentage assign
to that job role, aggregate of theory and practical.
5 In each paper there will be 60 questions each though it’s online or offline.
6 The assessor will be required to translate the questions from English to local language. And
the VIVA also be conducted in English or local language as per their comfort.
7 VIVA will be conducted with Online as well as Offline exams.
8 Pass percentage for Business Correspondent is 60

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 Marks
Allocation
Total
Assessable Out Skill
Assessment Criteria Mark Th
Outcome Of s
(400) eor
Pract
y
ical
 Spreading Awareness about banking and
1. BSC / N 0301
banking products
SOURCING
NEW  Inform the customer regarding products, 100 100 32 68
resolve queries, explain the application
CUSTOMERS
processes and requirements
Total 100 32 68
2. BSC / N 0302  Provide customer with forms needed and
ASSIST WITH help in filling the application forms
100 100 24 76
APPLICATION  Verify information details and collect
PROCESS requisite documents
Total 100 24 76
3. BSC / N
0303
 Carry out regular banking transactions for
EXECUTE AND
customers 100 100 37 63
FACILITATE
TRANSACTION  Resolve Customer queries and complaints
S
Total 100 37 62
4. BSC / N 0304
 Advise customers on other services and
PROVIDE ON-
products 100 100 27 73
GOING
SERVICES  Assist with recovery, credit counseling
Total 100 27 73
Grand Total 400 400 120 280

30 70%
Percentage Weightage:
%

Minimum Pass% to qualify (aggregate): 60%

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