OS On-Site Bldg. Const MGT L4

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Federal Democratic Republic of Ethiopia

OCCUPATIONAL STANDARD

ON SITE BUILDING CONSTRUCTION


MANAGEMENT
NTQF Level IV

Ministry of Education
February 2011
Introduction
Ethiopia has embarked on a process of reforming its TVET-System. Within the policies and strategies of
the Ethiopian Government, technology transformation – by using international standards and international
best practices as the basis, and, adopting, adapting and verifying them in the Ethiopian context – is a
pivotal element. TVET is given an important role with regard to technology transfer. The new paradigm in
the outcome-based TVET system is the orientation at the current and anticipated future demand of the
economy and the labor market.

The Ethiopia Occupational Standards (EOS) is the core element of the Ethiopian National TVET-Strategy
and an important factor within the context of the National TVET-Qualification Framework (NTQF).They
are national Ethiopia standards, which define the occupational requirements and expected outcome
related to a specific occupation without taking TVET delivery into account.

This document details the mandatory format, sequencing, wording and layout for the Ethiopia
Occupational Standard which comprised of Units of Competence.

A Unit of Competence describes a distinct work activity. It is documented in a standard format that
comprises:

 Occupational title and NTQF level


 Unit code
 Unit title
 Unit descriptor
 Elements and Performance criteria
 Variables and Range statement
 Evidence guide

Together all the parts of a Unit of Competence guide the assessor in determining whether the candidate
is competent.

The ensuing sections of this EOS document comprise a description of the respective occupation with all
the key components of a Unit of Competence:
 chart with an overview of all Units of Competence for the respective level including the Unit Codes
and the Unit Titles
 contents of each Unit of Competence (competence standard)
 occupational map providing the technical and vocational education and training (TVET) providers with
information and important requirements to consider when designing training programs for this
standards and for the individual, a career path

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UNIT OF COMPETENCE CHART
Occupational Standard: On Site Building Construction Management
Occupational Code: CON BCM

NTQF Level IV

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CON BCM4 01 0910 CON BCM4 02 0910 CON BCM4 03 0910
Plan and Organize Manage Construction Prepare Job Estimation
Work Activities Site Operations and Costing

CON BCM4 04 0910 CON BCM4 05 0910 CON BCM4 06 0910


Apply Building Codes and Apply Site Survey and Prepare Specifications
Standards for Medium Set-out Procedures to for Construction Works
Rise Building Projects Building Projects

CON BCM4 07 0910 CON BCM4 08 0910 CON BCM4 09 0910


Control and Order Bill of Use Relevant Identify Service Layouts
Materials Technology and Connections
Methods

CON BCM4 10 0910 CON BCM4 11 0910 CON BCM4 12 0910


Manage Subordinates Manage Safety and Manage Quality
and Equipment Environmental Customers Services
Protection

CON BCM4 13 0910 CON BCM4 14 0910 CON BCM4 15 0910


Apply Problem Solving Establish Quality Develop Teams and
Techniques in the Work Standards Individuals
Site

CON BCM4 16 0910 CON BCM4 17 0910 CON BCM4 18 0910


Utilize Specialized Manage and Maintain Migrate to New
Communication Skills Small/Medium Business Technology
Operation

CON BCM4 19 1012


Manage Continuous
Improvement System

TOP
Occupational Standard: On Site Building Construction Management Level IV
Unit Title Plan and Organize Work Activities
Unit Code CON BCM4 01 0910

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Unit Descriptor This unit covers the knowledge, skills and attitude required in
planning and organizing work. It may be applied to a small
independent operation or to a section of a large organization.

Elements Performance Criteria


1. Set objectives 1.1 Objectives are consistent with and linked to work activities
in accordance with organizational aims
1.2 Objectives are stated as measurable targets with clear time
frames
1.3 Support and commitment of team members are reflected in
the objectives
1.4 Realistic and attainable objectives are identified
2. Plan and schedule 2.1 Tasks/work activities to be completed are identified and
work activities prioritized as directed
2.2 Tasks/work activities are broken down into steps in
accordance with set time frames achievable components in
accordance with set time frames
2.3 Resources are allocated as per requirements of the activity
2.4 Schedule of work activities is coordinated with personnel
concerned
3. Implement work 3.1 Work methods and practices are identified in consultation
plans with personnel concerned
3.2 Work plans are implemented in accordance with set time
frames, resources and standards
4. Monitor work 4.1 Work activities and work performance are monitored and
activities compared with set objectives
4.2 Deviations from work activities are reported and
recommendations are coordinated with appropriate
personnel and in accordance with set standards
4.3 Reporting requirements are complied with in accordance
with recommended format
4.4 Observe timeliness of report
4.5 Files are established and maintained in accordance with
standard operating procedures

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5. Review and 5.1 Work plans, strategies and implementation are reviewed
evaluate work based on accurate, relevant and current information
plans and activities 5.2 Review is based on comprehensive consultation with
appropriate personnel on outcomes of work plans and
reliable feedback
5.3 Results of review are provided to concerned parties and
formed as the basis for adjustments/simplifications to be
made to policies, processes and activities
5.4 Performance appraisal is conducted in accordance with
organization rules and regulations
5.5 Performance appraisal report is prepared and documented
regularly as per organization requirements.
5.6 Recommendations are prepared and presented to
appropriate personnel/authorities
5.7 Feedback mechanisms are implemented in line with
organization policies

Variables Range
Objectives  Specific
 General
Resources  Personnel
 Equipment and technology
 Services
 Supplies and materials
 Sources for accessing specialist advice
Budget
Schedule of work  Daily and Work-based
activities  Contractual and Regular
 Confidential
 Disclosure / Non-disclosure
Work methods and  Work methods and practices may include but not limited to:
practices  Legislated regulations and codes of practice
 Industry regulations and codes of practice
 Occupational health and safety practices
Work plans  Daily work plans
 Project plans
 Program plans
 Organization strategic and restructuring plans
 Resource plans
 Skills development plans
 Management strategies and objectives
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Standards  Performance targets
 Performance management and appraisal systems
 Occupational standards and safety standards
 Employment contracts
 Client contracts
 Discipline procedures and Internal quality assurance
 Internal and external accountability and auditing requirements
Appropriate  Appropriate personnel include:
personnel/ authorities  Management
 Line Staff
Feedback  Feedback mechanisms include:
mechanisms  Verbal feedback
 Informal feedback and Formal feedback
 Questionnaire / Survey
 Group discussion

Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competence  Set objectives
 Planned and scheduled work activities
 Implemented work plans
 Monitored work activities
 Reviewed and evaluated work plans and activities
Underpinning  Organization’s strategic plan, policies rules and regulations,
Knowledge and laws and objectives for work unit activities and priorities
Attitudes  Organizations policies, strategic plans, guidelines related to
the role of the work unit
 Team work and consultation strategies
Underpinning Skills  Leading
 Planning, Organizing and Coordinating
 Communication Skills
 Inter-and intra-person/motivation skills
 Presentation skills
Resource The following resources must be provided:
Implications  Workplace or fully equipped location with necessary tools and
equipment as well as consumable materials
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
 Demonstration/Observation with Oral Questioning
Context for Competence may be assessed in the workplace or in simulated
Assessment work

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TOP
Occupational Standard: On Site Building Construction Management Level IV
Unit Title Manage Construction Site Operations
Unit Code CON BCM4 02 0910
Unit Descriptor This unit covers the skills, attitudes and knowledge required to
manage the technical processes, preparation of resource,
monitoring construction stages and measuring specified process
parameters.

Elements Performance Criteria

1. Coordinate the 1.1 Technical process requirements are interpreted in terms of


use of resources resources and procedures
1.2 Schedules and technical resources are confirmed with
relevant personnel
1.3 Process and safety requirements are clarified, where
necessary
2. Manage the 2.1 Roles and responsibilities are allocated as required
process 2.2 Technical process is monitored and guidance provided
where required
2.3 Process parameters are monitored to ensure conformance
to requirements and specifications
2.4 Safety associated with the process, including chemical
handling, is monitored and insured to be followed
2.5 On site communication is supervised and maintained with
reference to relevant organizational standards procedures
2.6 Administration of claims and payment processes are
supervised with reference to relevant regulatory and
organizational requirements.
3. Facilitate process 3.1 Methods to solve process problems are identified through
problem facilitation of meetings or discussions
resolution 3.2 Knowledge of process improvement and technical systems
are used to assist in the systematic identification and
resolution of process problems
3.3 Preferred option to resolve the problem is recommended and
documented
3.4 Implementation of the recommended problem resolution
option is facilitated
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4. Ensure 4.1 The relevant quality control procedures are identified.
management of and
compliance with 4.2 Site checklists detailing specific items to be inspected at
quality control appropriate stages are utilized and completed.
procedures 4.3 Industry and organizational quality manuals or procedures
are used in managing the quality process.
4.4 Local Authority inspections are arranged.
4.5 Quality requirements are communicated to on-site
personnel and building work is assessed against
construction standards.
4.6 Processes are put in place to supervise on-site work to
ensure the performance of work to industry, regulatory and
contractual standards.
4.7 Contractual quality standards are met.
5. Monitor process 5.1 Improvements and variations to process are monitored to
improvements and ensure outcome meets specifications, production schedule
variations and workplace requirements
5.2 Data is collated and analyzed to evaluate the effectiveness
of process improvements or variations
6. Complete project 6.1 The project administration processes and preparation
administration for practical completion are carried out in accordance with
processes the contract requirements and company policy.
6.2 The practical completion inspection procedure is identified,
communicated to the client and applied on-site.
6.3 Hand-over procedures are identified and carried out in
accordance with organizational policy.
6.4 Certificates and appropriate client information are provided
at handover, including termite protection and appliance
warranties.
6.5 Defects liability items are obtained from clients.
6.6 Defects are rectified and client sign-off is obtained.
6.7 Administrative processes are conducted and supervised
with reference to relevant regulatory and organizational
requirements.

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Variables Range
Occupational Health OHS practices must include hazard identification and control,
and Safety risk assessment and implementation of risk reduction measures
specific to the tasks described by this unit, and may include:
 manual handling techniques
 standard operating procedures
 personal protective equipment
 safe materials handling
 taking of rest breaks
 ergonomic arrangement of workplaces
 following marked walkways
 safe storage of equipment
 housekeeping
 reporting accidents and incidents
 other OHS practices relevant to the job and enterprise
Tools and  Internet, related books and related materials
equipment  Technical manuals
Types and Sources  Organizational rules, regulation and guidelines
of Information  sharing best practice
 Virtual library
 Workplace guidelines
 Recorded documents/history
Process parameters Process parameters may Include:
 speed
 RH%
 efficiency
 machine utilization
 production
 production capacity of machines
 temperature
 pressure
 chemical values
 time
 volume
 quantities
 pH (BE)
 concentration
 viscosity
On-site  communicating with regulatory authorities and ensuring
communication  conformity with the relevant requirements
includes  maintaining environmental controls and obligations
 allocating and managing human recourses
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 applying communication and interpersonal skills to
 facilitate dispute prevention and resolution
 dispersal and scheduling of plant and equipment
 placing orders for supplies or equipment
 participating in on-site meetings
 managing expenditures
Regulatory and  building approval conditions
organizational  plans and specifications
requirements  engineer reports
include:  safety management plans
 planning and scheduling
 wage and taxation requirements
 contract documents
 site consultations
Quality control  quality checklists
procedures include:  reviews of plans and specifications with clients
 checking materials supplied to the site
 comparing materials against specifications
 regular on-site progress and quality checks
Project  progress payments
administration  contract variations
processes include:  determining project progress
 inspections
 obtaining required certification
 defect identification and rectification

Evidence Guide
Critical Aspects of Demonstrates skills and knowledge to:
Competence  allocate tasks and roles to relevant personnel
 manage process and quality control procedures
 solve problems and monitor process improvements
Underpinning Demonstrates knowledge of:
Knowledge and  industry, its product and technical processes, equipment and
Attitudes resources
 technical and specified process parameters
 characteristics of raw materials and their properties
 processing, measurement, matches
 monitoring processes and procedures
 quality standards and manual handling procedures
 safety and environmental aspects of relevant processes,
including use of chemicals

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 OHS practices, including hazard control measures
 workplace procedures and reporting and documentation
processes and procedures
 recording and reporting practices
 building and construction industry employed contracts and
contract payment system and obligations
 building and construction industry standards
 contract variation procedures and associated documentation
requirements
 certification requirements arising from work performed under
regulations or local authority requirements
Underpinning Skills Demonstrates skills to:
 interpret requirements and meet specifications
 determine schedules and resources
 match personnel to tasks and roles
 facilitate problem solving associated with process variations
 analyze process parameters
 monitor process requirements and sequence of operations
 communicate effectively within the workplace
 document, assess and transfer information
 read, interpret and follow information on work specifications,
standard operating procedures and work instructions
 clarify and check task-related information
 carry out work according to OHS practices
 application of contract terms and conditions
 application of quality processes
 communications skills to facilitate on-site meetings and
dispute resolution
 interpersonal skills relevant to the supervision and monitoring
of work processes
 written communication skills to facilitate the development and
maintenance of accurate site records and the accurate
completion of site reports
Resource Access is required to real or appropriately simulated situations,
Implication including work areas, materials and equipment.
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
 Demonstration/Observation with Oral Questioning
Context of Competence may be assessed in the work place or in a
Assessment simulated work place setting

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TOP
Occupational Standard: On Site Building Construction Management Level IV
Unit Title Prepare Job Estimation and Costing
Unit Code CON BCM4 03 0910
Unit Descriptor This unit covers the competence to estimate costs associated with
the acquisition of materials and labor on building and construction
sites together with the application of relevant overhead costs and
margins.

Elements Performance criteria

1. Gather 1.1 Appropriate project plans and specifications are read and
information understood
1.2 Measurements are made and quantities identified from plans
and specifications and which conforms to standards industry
practice
1.3 Labor unit cost projections are obtained and agreed
1.4 Logistic support contracts, supply agreements or equivalent
are obtained and analyzed
1.5 Details of proposed warehousing and physical distribution
systems and related cost factors are obtained
1.6 Information is converted to usable form and stored ready for
retrieval and application
2. Identify and 2.1 The types and numbers of appropriate on-site personnel are
calculate labor identified and the time required on-site is estimated.
cost 2.2 The labor hours for non-contract elements of on-site work are
calculated.
2.3 Time requirements for work activities and other lead times are
estimated
2.4 The costs or rates for required on-site work are calculated.
3. Identify and 3.1 Physical resource requirements are identified.
establish 3.2 Lists of materials are produced and quantities calculated.
physical
resource 3.3 Quantities against project or standard construction contracts
requirements are established.
3.4 Supplier prices for materials and consumables are obtained.
3.5 Plant or equipment requirements are identified and costed.

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4. Develop 4.1 Appropriate labor rates and material costs are selected and
estimated applied.
project costs 4.2 Estimates of unit costs, as appropriate, are determined and
applied.
4.3 Costs to the project of work cover, environmental protection
agency requirements, seeking approvals, waste management
site fees and other statutory or additional costs are identified
and applied.
4.4 Company overhead recovery and margins are applied.
4.5 Completed estimated project costs for inclusion in a tender
or bill are calculated.

Variables Range
Plans and/or  sketches or drawings
specifications  statements of requirements
include:  materials lists and quantity schedules
 building codes
 materials specifications
Plant or  on-site equipment such as compressors, pumps,
equipment  generators, portable lighting, lifting equipment and
requirements  portable compaction equipment etc
include:  heavy equipment such as wheeled and tracked
 earthmoving equipment, trucks and articulated vehicles
 mobile and/or tower cranes
 hoists
 conveyors
 communications equipment
Unit costs may  tiling per square meter
include  painting per square meter
but are not limited  masonry walls per meter square
to the  construction cost per square meter
cost of:  installation of sanitary ware per unit
 laying of foundation per meter
 laying of slabs per meter square
 installation of pipes per meter
 laying of steel tray roofing per meter square

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Project costs  organizational and subcontract labor hours
include:  project administration costs
 overheads
 building or construction materials
 cost of meeting statutory requirements
 waste removal fees
 fuels, lubricants, consumables
 site facilities such as offices, toilets, lunch rooms
 communications costs

Evidence Guide
Critical Aspects of A person who demonstrates competency in this unit must
Competence be able to provide evidence of:
 identifying the materials required for a project
 gathering information about material supply
 interpreting measurements and calculating quantities and costs
 planning and allocating human resources
 identifying and costing other related costs such as those
required to meet statutory and planning approval processes
 producing documentation which meets the timeframes and
quality standards established by the organization
 communicating effectively, both verbally and in writing
Underpinning  Building Code and Plumbing Code of Ethiopia and Ethiopian
Knowledge and standards relevant to the industry sector
Attitudes  Government building and construction codes, standards and
 Government regulations relevant to the form of building or
construction being undertaken (e.g. WorkCover)
 Types of building and construction drawings and specifications
 Types, scope and usage of labor through the employee and
subcontractor systems
 Operation and structure of organisational costing and
contracting system
 Costing techniques and standard procedures
Underpinning  Calculate labor hours and costs
Skills  Calculate materials quantities and costs
 Extrapolate labor and materials costs from written information
 Read drawings and specifications
 Technological skills to facilitate use of the organization’s
software and office technology Including appropriate costing
software programs
 Utilise appropriate costing software programs

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Resource  Access is required to real or appropriately simulated situations
Implications involving estimation and costing of service operations
 Access is required to specifications and costs of equipment and
materials and information on labour costs and availability, on-
costs, safety costs, regulations, quality standards, and enterprise
procedures
 Access is required to necessary facilities and associated
equipment, including calculators, computers and software
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
 Demonstration/Observation with Oral Questioning
Context of Competence may be assessed in the work place or in a simulated
Assessment work place setting

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TOP
Occupational Standard: On Site Building Construction Management Level IV
Apply Building Codes and Standards for Medium Rise
Unit Title
Building Projects
Unit Code CON BCM4 04 0910
Unit Descriptor This unit specifies the outcomes required to access, interpret
and apply relevant building codes and standards applicable to
the construction processes of medium-rise commercial and wide
span buildings according to Ethiopian codes of standards.

Elements Performance Criteria

1. Access and 1.1 Relevant performance requirements that apply to medium-


interpret relevant rise building projects are identified based on project plan
code and and specification.
standard 1.2 Requirements of relevant Building Code of Ethiopia and
requirements other related building codes that are practice and accepted
in Ethiopia Deemed-to satisfy provisions are determined.
1.3 Requirements of relevant Ethiopian standards referenced
and applied based on specific project.
1.4 Building Code of Ethiopia accessed and interpreted
appropriately in relation with particular project plan and
specification.
2. Classify buildings 2.1 Nature of a building according to use, type of construction
and arrangement is determined in accordance with local and
international codes and standards on construction.
2.2 Building Code criteria of Ethiopia and other related building
codes that are practice and accepted in Ethiopia are applied
to determine the defined classification.
2.3 Building Code of Ethiopia requirements for multiple
classifications are identified and interpreted as per specific
project under implementation.
3. Analyze and 3.1 Range of criteria that will ensure construction methods
apply a range of comply with the performance requirements of the Building
solutions to a Code of Ethiopia is determined.
construction 3.2 Alternative solutions to a design or construction problem that
problem will comply with the requirements of the Building Code of
Ethiopia are discussed and proposed in accordance with
company policies and procedures.
3.3 Performance-based solutions are identified, approved and
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documented in accordance with the requirements of the
Building Code of Ethiopia
3.4 Assessment methods referenced in the Building Code of
Ethiopia to determine whether a building solution complies
with performance requirements and design requirement
or ‘Deemed-to-Satisfy Building Code of Ethiopia Provision’ of
the Building Code of Ethiopia are analyzed and applied.
3.5 Relevant documentation is identified and completed in
accordance with the requirements of the Building Code of
Ethiopia
4. Apply fire 4.1 Passive and active fire control elements required by the
protection Building Code of Ethiopia and other legislation are identified
requirements and applied.
4.2 Level of fire resistance required for the construction of
various medium-rise buildings is determined based on
organization rules and regulation
4.3 Building Code of Ethiopia requirements with respect to
passive and active fire protection to medium-rise buildings
are identified and applied.
4.4 Checking of existing buildings as compliance with passive
and active fire protection requirements is carried out in
accordance with Building Code of Ethiopia requirements.

Variables Range
Medium-rise is
 Building codes and standards of Ethiopian
determined by:
Assessment  evidence of suitability as described in the Building Code of
methods include: Ethiopia
 verification method as defined in the Building Code of Ethiopia
 comparison with Building Code of Ethiopia Deemed-to satisfy
provisions
 expert judgment as defined in the Building Code of Ethiopia
Performance  the performance requirements of the Building Code of Ethiopia
requirements determined to be relevant to a specific project
include:  performance requirements contained within other legislation
applicable to a specific project
 performance-based contractual requirements that must be
fulfilled by any party
Design requirement  durability
 factor of safety
 economy
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 aesthetics
Evidence Guide
Critical Aspects of A person who demonstrates competency in this unit must be
Competence able to provide evidence of:
 compliance with organizational quality procedures and
processes
 application and interpretation of relevant documentation and
codes and accurate application of Building Code of Ethiopia
performance requirements relating to design and construction
of a building
 demonstrated understanding of some assessment methods
available to determine compliance with the Building Code of
Ethiopia
 identification of typical faults and problems and proposed
action to rectify
Underpinning  Basic design principles and the behavior of structures under
Knowledge and stress, strain, compression, bending or combined actions
Attitudes  Building Code of Ethiopia performance hierarchy
 Definitions and common technical terms or usage specified
under general provisions of Building Code of Ethiopia
 General nature of materials and the effects of performance
 Interpretation and analysis of working drawings and
specifications
 Relevance of Ethiopian standards, legislative and OHS
requirements, codes and practices
 Relevant/applicable licensing arrangements
 Medium-rise: Determined according to building codes of
Ethiopian
 Purpose and function of structure and methods of
implementation
 Environmental impacts on the design, implementation of the
structure
Underpinning Skills  Interpreting Ethiopian Code of Standards and Building Codes
 Classifying buildings
 Analyzing and applying a range of solutions to a construction
problem
Resources Resource requirements for assessment include:
 access to Building Code of Ethiopia and relevant documents
 project documentation, including design brief and drawings,
specifications, construction schedules and other supporting
documents
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
 Demonstration/Observation with Oral Questioning
Context of Competence may be assessed in the work place or in a
Assessment simulated work place setting
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Occupational Standard: On Site Building Construction Management Level IV
Apply Site Surveys and Set Out Procedures to Building
Unit Title
Projects
Unit Code CON BCM4 05 0910
Unit Descriptor This unit specifies the necessary outcomes required for applying
site surveys and set out procedures to medium-rise building and
construction projects. It addresses the skills and practices
required to measure, record and interpret data using measuring
and leveling equipment and to set out building projects.

Elements Performance Criteria

1. Set out a 1.1 Site information and dimensions are identified from site plan
building on and checked against plan drawings.
selected site with 1.2 Survey pegs are measured to ensure correct identification
minimal profiles occurred before pilot pegs are positioned.
1.3 Profiles pegs set-up on site at a working distance from pilot
pegs and parallel to pilot line.
1.4 Marks to indicate outside of building or other structural
members are made following safety procedures.
1.5 Cut and fill calculations are conducted without error.
2. Prepare and test 2.1 The various components of leveling devices are identified.
leveling devices 2.2 Basic tests on leveling device accuracy are performed
according to manufacturer specifications.
2.3 The effects of maladjustment in leveling devices according to
standard operating procedures are identified and recorded.
3. Operate leveling 3.1 Temporary adjustments to 'set up' leveling equipment are
devices carried out in accordance with standard operating
procedures.
3.2 Horizontal and vertical angles are determined using leveling
devices.
3.3 Site is set out to specifications using leveling device.
4. Mark and 4.1 Set out grid and levels are determined.
determine levels 4.2 Contour plans are prepared from grid levels to specified
on a grid for tolerances and stated contour intervals.
contouring and
volume 4.3 The volume of solids, the surface being leveled and
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calculations contoured is determined to the specified tolerances.
5. Compute 5.1 The angular relationship between different bearings (whole
coordinates, and circle) is demonstrated.
bearings, and 5.2 The bearing and distance between coordinates are
distances related calculated.
to grids and
general set out 5.3 The coordinates of a point given the bearing and distance
work from a point with known coordinates are calculated.
5.4 Offsets from a coordinated point given the bearing and
distance from a point with known coordinates are determined.
5.5 The information necessary to set out a structure, using a site
plan is determined.
5.6 OHS is observed throughout the whole process

Variables Range
Cut and fill  area and volume of land to be leveled
calculations  area of land to be filled
 volume of fill required
 use of appropriate software
Tools and  pegs
Equipment  laser
 theodolite
 optical plummets
Leveling equipment  laser
includes:  theodolite
 EDM equipment
 optical plummets
Occupational OHS requirements are to be in accordance with
Health and Safety legislation/regulations/codes of practice, organizational safety
(OHS) policies and procedures and project safety plan. This may include
 protective clothing and equipment
 safe use of tools and equipment
 workplace environment and safety
 handling of materials

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Evidence Guide
Critical Aspects of A person who demonstrates competency in this unit must be able
Competence to provide evidence of:
 accurate application of survey and leveling principles relating
to performance of site set out including contouring, volume
and grade calculations
 compliance with OHS and organizational quality procedures
and processes
 application and interpretation of relevant documentation,
codes and legislation
 application of principles relating to performance of survey and
site set out procedures and principles of selection
 use of leveling devices to survey and set out building projects
 identification of typical faults and problems and necessary
action taken to rectify
 identification of hazard categories according to Ethiopian
standards, and specifications
Required  application of design principles
Knowledge and  Building Code of Ethiopia and manufacturer specifications.
Attitudes  building systems and application to survey and site set out
 level and grade checking used to perform survey control to
accuracy criteria
 OHS measures as identified by equipment manufacturers,
Ethiopian standards
 relevant legislative requirements, codes and practices
 survey and leveling devices and effect of performance on site
 work drawings and specifications
Underpinning Skills  setting out building to selected site
 operate leveling devices and surveying equipment
 computing distances, bearing and coordinates
Resources Resource requirements for assessment include:
 access to Building Code of Ethiopia and relevant documents
 project documentation, including site map, design drawings,
specifications and other supporting documents
Methods of Competence may be assessed through:
Assessment  Interview / Written Test / Observation/Demonstration
Context of Competence may be assessed in the work place or in a
Assessment simulated work place setting

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Occupational Standard: On Site Building Construction Management
Unit Title Prepare Specifications for Construction Works
Unit Code CON BCM4 06 0910
Unit Descriptor This unit of competence specifies the outcomes required to
prepare specifications using standard forms. The preparation of a
clearly understood specification for construction works requires
establishing the level of detail required and identifying all the
inherent contractual obligations.

Elements Performance Criteria

1. Determine 1.1 Project brief, working drawings, development approval and


specification other relevant documents are examined to identify the
requirements essential information to be included in the specification
1.2 Standard specifications are examined to determine
suitability for adaptation to the current project
1.3 Non-standard requirements are developed and where
technical aspects require clarification, advice is sought from
specialists
2. Assess nature 2.1 A site inspection is conducted to establish site layout and
and scope of the preliminary site-work requirements and site details and
work features are recorded
2.2 Specification includes all relevant details at a level
necessary to describe clearly the nature and scope of the
work, including prescriptive and performance
requirements
2.3 Research is undertaken to establish appropriate schedules,
using relevant data sources.
2.4 Details are tabulated and cross-referenced to ensure
consistency between the design brief, the working drawings
and the specifications.
2.5 Details in the specification conform to industry codes of
practice, Australian standards and relevant statutory
requirements.
2.6 Information requested from specialists, colleagues and
clients is coordinated and added to the specifications where
required.

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3. Prepare 3.1 Specification clearly identifies the contractual obligations
specification and rights of the parties involved.
document 3.2 Specification document is complete, checked thoroughly for
compliance with requirements and edited.
3.3 Specification is presented to the client in the required format
and timeframe

Variables Range
Tools and  Computers and appropriate software
Equipment  Standard manuals
 Stationery materials
 Drawings
Standard  Developed specifications
specifications  Detailed specifications, which address specific components
may include: such as mechanical, structural, electrical or other requirements
 Documentation requirements arising from building information
modeling
 Industry Standard specifications
 Preliminary or outline specifications
Prescriptive and  Prescriptive requirements: detail relating to materials and
Performance quality of work, quality assurance, nominated subcontractors,
requirements provision of site access/facilities and costs
include:  Performance requirements: standards of work, work schedules
and milestones
Data sources  Publications and journals
include:  Computer data files
 Statutes
 Statistical summaries
 Policy statements
 Media reports
 Local, state or territory, and federal government documents
and registers.
Contractual  type of tender
obligations include:  insurance requirements
 expected performance levels
 prescriptive requirements
 occupational health and safety issues

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Evidence Guide
Critical Aspects of A person who demonstrates competency in this unit must
Competence be able to provide evidence of:
 application and interpretation of relevant documentation and
codes
 application of design principles relating to performance of
structural members
 identification of typical faults and problems and necessary
action taken to rectify
 an ability to conduct a site inspection and identify and record
relevant site details and features
 an understanding of different types of specification and their
uses
 appropriate selection of standard specification documents
 an ability research data sources to determine schedules
 an ability to communicate with clients in order to determine
client requirements
Required  Client requirements
Knowledge  Document control
 Documentation requirements for specifications
 Enterprise policy relating to specifications
 Industry codes of practice
 Relevant Ethiopian standards
 Relevant legislation including contract law and trade practices
legislation
 Research sources to determine schedules
 Schedule of rates
 Standard specification documents
 Types of specification and their use
 Attributes:
 attention to detail
 teamwork
 client service
Underpinning Skills  Determining scope of work and specification requirements
 Preparing specification document
 Presenting specifications to client
 Communication, including liaison with specialists
 Document management
 Identification of specification requirements
 Identifying documentation requirements
 Product/service analysis
 Read, interpret and understand a range of documents
including design briefs, drawings, plans, regulations and
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codes of practice
 Research and investigation
Resources  documents including a design brief, working drawings and
other supporting documentation where available
 research data sources, including manufacturers'/ product
information, current industry practice and samples
 relevant industry codes of practice, regulations/legislation
 client file for information and review
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
 Observation/Demonstration with Oral Questioning
Context of Competence may be assessed in the work place or in a
Assessment simulated work place setting

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Occupational Standard: On Site Building Construction Management Level IV
Unit Title Control and Order Bill of Materials
Unit Code CON BCM4 07 0910
Unit Descriptor This unit specifies the competence to control and order bill of
materials based on the information obtained from technical drawings
and specifications.

Elements Performance Criteria


1. Plan and 1.1 The work to be performed is identified and clarified
prepare for 1.2 Time schedule of specific work to be performed is prepared
work considering available resources based on the program
requirements to be under taken.
1.3 Format (take off sheet) and materials bill of quantities are
prepared based on working drawing
1.4 Items of all the necessary required materials in all respect of
fields are sorted out, as well as drawing
1.5 Information regarding remarks is supplied.
2. Measure 2.1 Measurements to be quantified item by item are taken from
quantities of the drawing
work 2.2 Computation of the work to prepare the bill of quantities is
done.
3. Check and 3.1 Erroneous data and size of parameters is checked as per
correct accepted standards
quantities 3.2 Corrections and adjustment are made.
3.3 Bill of quantities is finalized and documented
4. Direct the 4.1 Organizational strategic resource procurement and acquisition
resource processes are managed in accordance with company policies
acquisition and procedures.
process 4.2 Staff responsible for procurement and acquisition of resources
is informed of organizational resource requirements.
4.3 Financial and business principles are applied to the
resource acquisition process.

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5. Maintain 5.1 The administration system through which resources are
administrative procured and acquired is monitored for its effectiveness.
control over 5.2 Financial and corporate responsibility is exercised over the
resource procurement and acquisition system and its maintenance.
acquisition
process 5.3 Procurement reports are evaluated in preparation for
management team meetings.
5.4 Schedules of staff duties are prepared for the setting up of
each site.
5.5 Staffs are allocated to specific tasks within the procurement
process.
5.6 Regular meetings are facilitated and conducted between team
members and the client to report on progress.
6. Administer the 6.1 A system for the effective supply and withdrawal of resources
provision and from the site(s) is established and maintained.
withdrawal of 6.2 Strategic information on the usage and movement of
resources from resources on site is managed.
the site
6.3 Communications principles and policies between on-site
personnel and providers of physical resources are established
and maintained.
6.4 Feedback from the site(s) is obtained and monitored at
commencement, during and on completion of the project.

Variables Range
Information May include but not limited to
 verbal or written and graphical instructions, work schedules,
plans/specifications, memos, maps, material safety data sheets
(MSDS), diagrams or sketches and graphics
 Regulatory/legislative requirements pertaining to operations and
the environment
 Manufacturers' specifications and instructions
 Organization work specifications and requirements.
 Instructions issued by authorized personnel
Bill of quantities Is an itemized list of materials required in constructing/producing,
maintaining or repairing a specific structure
Financial and  probity and honest dealing
business  accurate and timely development and maintenance of
principles  financial records
 accountability and integrity

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 transparency of financial processes
 compliance with all legal financial obligations
administrative  agreements with subcontractors and materials suppliers
control over the  generation of procurement documentation
procurement  authorizing payment for services provided
process include:  managing the raising of purchase orders

Evidence Guide
Critical Aspects The competence is observed through the following aspects:
of Competence  apply efficient methods of computation
 apply efficient measurement of work
 apply counter checking procedures
 apply efficient acquisition procedures
 ability to effectively deal with delays
 capacity to evaluate the system and to recommend and
implement remedial or improvement based changes
 ability to develop resource supply schedules and to priorities
events allowing for possible contingencies
Required  Demonstrate a knowledge of
knowledge  Computation
 Drawing reading
 Data organization and systematic analysis
 Quantity surveying
 Basic managerial skills
 Effective administration and monitoring of the procurement
system and processes
Required skills  Demonstrate the skill on:
 Plan and prepare for work
 Measure quantities of work
 Check and correct quantities
 Technological skills to enable effective administration and
monitoring of the procurement system and processes
Resource The following resources must be provided:
Implication  Workplace or fully equipped assessment location with necessary
tools and equipment as well as consumable materials
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
 Observation/Demonstration with Oral Questioning
Context of Competency may be assessed in the work place or in a simulated
Assessment work place setting

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Occupational Standard: On Site Building Construction Management Level IV
Unit Title Use Relevant Technology
Unit Code CON BCM4 08 0910
Unit Descriptor This unit of competency covers the knowledge, skills, and attitude
required in selecting, sourcing and applying appropriate and
affordable technologies in the workplace.

Elements Performance Criteria


1. Study/select 1.1 Usage of different technologies is determined based on job
appropriate requirements
technology 1.2 Appropriate technology is selected as per work specification
2. Apply 2.1 Relevant technology is effectively used in carrying out function
relevant 2.2 Applicable software and hardware are used as per
technology
task requirement
2.3 Management concepts are observed and practiced as per
established industry practices
3. Maintain/ 3.1 Maintenance of technology is applied in accordance with the
enhance industry standard operating procedure, manufacturer’s
relevant operating guidelines and occupational health and safety
technology procedure to ensure its operative ability
3.2 Updating of technology is maintained through continuing
education or training in accordance with job requirement
3.3 Technology failure/ defect is immediately reported to the
concern/responsible person or section for appropriate action

Variables Range
Technology May include but are not limited to:
 Office technology
 Industrial technology
 System technology
 Information technology
 Training technology
Management May include but not limited to:
concepts  Real Time Management

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 KAIZEN or continuous improvement
 5S
 Total Quality Management
 Other management/productivity tools
Industry standard  Written guidelines relative to the usage of office
operating technology/equipment
procedure  Verbal advise/instruction from the co-worker
Manufacturer’s  Written instruction/manuals of specific technology/ equipment
operating  General instruction manual
guidelines/  Verbal advise from manufacturer relative to the operation of
instructions equipment
Occupational  Relevant statutes on OHS
health and safety  Company guidelines in using technology/equipment
Appropriate  Implementing preventive maintenance schedule
action  Coordinating with manufacturer’s technician

Evidence Guide
Critical Aspects Assessment requires evidence that the candidate:
of Competence  Studied and selected appropriate technology consistent with
work requirements
 Applied relevant technology
 Maintained and enhanced operative ability of relevant technology
Underpinning  Awareness on technology and its function
Knowledge and  Repair and maintenance procedure
Attitudes  Operating instructions
 Applicable software
 Communication techniques
 Health and safety procedure
 Company policy in relation to relevant technology
 Different management concepts
 Technology adaptability
Underpinning  Relevant technology application/implementation
Skills  Basic communication skills
 Software applications skills
 Basic problem solving skills
Resource The following resources must be provided:
Implication  Workplace or fully equipped assessment location with necessary
tools and equipment as well as consumable materials
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
 Observation/Demonstration with Oral Questioning
Context of Competency may be assessed in the work place or in a simulated

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Assessment work place setting
TOP
Occupational Standard: On Site Building Construction Management Level IV
Unit Title Identify Service Layout and Connection Methods
Unit Code CON BCM4 09 0910
Unit Descriptor This unit specifies the outcomes required for identifying services
drawings, specifications and service requirements for a range of
medium-rise and wide spans commercial projects.

Elements Performance Criteria


1. Evaluate 1.1 Water supply, connection and layout are sketched for a
commonly residence connected to a town supply or a tank storage supply
used methods in accordance with relevant building regulations and standards.
of water 1.2 The use of pumps to maintain water levels in storage tanks is
storage, documented for single and two stages pumping.
supply and
layouts 1.3 Any limitations of water storage tanks connected for multi-
function and single- function services are identified and
addressed.
2. Evaluate 2.1 Sewerage connection and layout is sketched in accordance
methods of with relevant building regulations and standards.
sewerage and 2.2 Different stack types are assessed with reference to the number
drainage of fixtures and the building(s) type.
disposal and
their layouts 2.3 'Fixture units' are identified.
2.4 Methods used to connect main drains to local authority sewers
are assessed against relevant building standards.
2.5 Disposal of sewerage from fixtures situated below the level of
the local authority sewer is assessed in accordance with
relevant building regulations and standards.
2.6 Collection, treatment and disposal of prohibited discharges is
monitored for non-domestic buildings.
3. Identify 3.1 Methods of mechanical ventilation and air distribution are
mechanical identified and sketched based on the requirements of building
ventilation, air 3.2. Any limitations of mechanical ventilation, air distribution and
distribution and their layout connected for multi-function and single- function
their layout services are identified and addressed.
4. Evaluate the 4.1 Operating principles of various types of hot water systems are
range of hot evaluated.
water systems
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4.2 A suitable hot water system is selected according to accepted
and agreed requirements and specifications.
5. Evaluate 5.1 Methods of roof construction used for daylight transmission are
effective identified and outlined in accordance with relevant building
natural lighting regulations and standards.
for a range of 5.2 Methods used in artificial lighting are compared for various
situations service situations in accordance with relevant building
regulations and standards.
6. Ensure fire 6.1 The authorities involved in plan perusal and site inspection for
protection the various building classifications are identified.
standards are 6.2 Requirements for sprinkler systems and fire hoses for the
met various building classifications are identified according to the
legal and regulatory standards.
6.3 Fire detector and alarm systems, and the application of fire
doors are addressed according to the legal and regulatory
standards.
6.4 Extinguishing agents and their applications are identified.
7. Outline the 7.1 Electronic cabling, type of service and categories of cabling
requirements are identified and outlined accordance with regulations and
for general Ethiopian standards.
electrical and 7.2 Layout of equipment, safe guards, and access for maintenance
electronic are identified and outlined accordance with regulations and
service Ethiopian standards.
installation
7.3 Repair and extensions are identified and outlined in accordance
with regulations and Ethiopian standards.

Variables Range
Occupational  Consider proper installation of service devices
Health Safety  Ensure proper handling and utilization of service devices
Types and sources May include but not limited:
of information  Working drawings (sanitary, electrical)
 Specifications
 Standards
Water supply may  town supply
include:  tank storage supply relative to the public water supply and
reservoir heights
 single and two stage pumping for multi-function and single
function
Sewerage  a local authority sewerage drainage system

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connection  a septic or bio-chemical treatment unit
and layout  graded or vertical discharge pipes
 inspection shafts
Methods of  mechanical ventilation
mechanical  air distribution, including mechanical ventilation requirements for
ventilation and enclosed car parks
air-conditioning  air conditioning applications
 air filtration, including, air filters, ducting, main filter types
Hot water system  type of system
details  height of installation
may include:  area to be serviced
 type of occupancy
 number of outlets
 energy sources available
Lighting for varying  natural and artificial lighting
situations  emergency lighting
Electrical and  type of service
electronic  categories of cabling - data, telecommunications lift
cabling may  controls, power supplies
include  layout of equipment - telephones, computers
 safe guards
 access for maintenance, repair and extension

Evidence Guide
Critical Aspects Of A person who demonstrates competency in this unit must be able
Competence to provide evidence of:
 compliance with OHS and organizational quality
 procedures and processes within the context of this unit of
competency
 application and interpretation of relevant
documentation/codes/legislation relating to performance of
service installations
 accurate application of principles relating to performance of
service installations
 identification of typical faults and problems and necessary
action taken to rectify
 identification of service installations and hazard categories
according to Building Code of Ethiopia and job specifications
Underpinning  Ethiopian standards and manufacturer specifications
Knowledge and  design concepts and principles relating to service installations
Attitudes  hazards in relation to devices and systems used according to
Ethiopian standards and other codes or standard operating
procedures
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 installation methods
 nature of materials and effect on performance relating to service
installations
 relevant licensing arrangements applicable
 service installation terminology and definitions
 work drawings and specifications
Underpinning  Identifying and evaluating different methods used of water
Skills supply, storage and layout
 Evaluating methods of sewerage and drainage disposal and
their layouts
 Identifying mechanical ventilation, air distribution and their
layout
 Evaluating the range of hot water systems
 Evaluating effective natural lighting for a range of situations
 Outlining the requirements for general electrical and electronic
service installation
 Complying fire protection standards requirement
Resources Resource implications for assessment include:
 documentation, including design brief drawings, specifications,
codes, design concepts, construction schedules and other
necessary supporting documents
 research resources, including systems information and data
 access to relevant legislation of regulations and codes of
practice
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
 Observation/Demonstration with Oral Questioning
Context of Competency may be assessed in the work place or in a simulated
Assessment work place setting

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Occupational Standard: On Site Building Construction Management Level IV
Unit Title Manage Subordinates and Equipment
Unit Code CON BCM4 10 0910
Unit Descriptor This unit covers the knowledge, attitudes and skills required in the
management of subordinates and equipment.

Elements Performance Criteria


1. Manage 1.1 Conduct pre-job meeting and briefings.
subordinates 1.2 Make all members of the team aware of their roles and
effectively responsibilities.
1.3 Supervise team as directed by the project manager
1.4 Assist team members with training.
1.5 Ensure proper safety procedures and policies are followed and
practiced.
2. Train 2.1 Implement company policy, procedure and practices.
subordinates 2.2 Induct new hands in accordance with company and statutory
requirements.
2.3 Assist subordinates in upgrading their positions.
2.4 Assist subordinates in meeting their on-the-job training
program requirements.
2.5 Instruct teams in the care and handling of equipment and
machines
3. Manage 3.1 Skills of team members are assessed and opportunities for
subordinates individual development are provided.
performance 3.2 Team performance is monitored to ensure progress towards
achievement of goals.
3.3 Tasks and responsibilities are appropriately delegated and
monitored.
3.4 Mentoring and coaching support is provided to team
members.
3.5 Team achievements are recognised and rewarded.

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4. Maintain all 4.1 Perform and record daily maintenance checks.
equipment in 4.2 Follow manufacturer's recommendations in care of equipment.
circulation
system 4.3 Examine tools and equipment for wear or damage.
5. Maintain proper 5.1 Advise teams of all current conditions and any changes.
communication 5.3 Use correct handover procedures with relief.
5.4 Place orders for stock or equipment maintenance in advance
of need, to ensure continuous availability.

Variables Range
Briefings/handover  Work inspection
details  Location of potential hazards
may include  Pre-tour safety meetings
 Task Specific - Job Safety Analysis (JSA)
 Register of equipment maintenance
 Assist with supervision of teams
Statutory  Occupational Health and Safety
adherence may  Duty of care
include:  Environment
 Codes of practice
Communications  Two-way radio
may include:  Intercom
 Telephone
 Written instruction
 Oral instruction
 Hand signals

Evidence Guide
Critical Aspects of It is essential that competence is fully observed in the critical
Competence aspects of:
 maintain equipment
 manage subordinates
 train subordinates
 maintain proper communication
 ability to build positive team spirit and effectively manage
overall team
Underpinning  Occupational Health and Safety obligations
Knowledge  Company and statutory guidelines, procedures and practices
 Hand signals and non-verbal gestures

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 Shift handover procedure
 Log maintenance
 Tests and calculations
 Work performance supervision and assessment
 Training
 People and performance management
 Nature of management and leadership
 Principles of teamwork
 Motivation and leadership
 Conflict resolution in specific relation to leaders
Underpinning  Set a good example to teams
Skills  Anticipate and troubleshoot problems
 Use slack time to keep equipment clean and in good repair
 Be a self-starter and work independently
 Supervise and assist subordinates in on-the-job training
program
 Train team/crew
 Follow and practice correct safety procedures and policies
 Effectively plan work
 Prepare complete and readable reports and maintain logs and
records
 Complete calculations and tests
 Communicate appropriately
Resource Access is required to real or appropriately simulated situations,
Implications including work areas, materials and equipment, and to information
on workplace practices and OHS practices.
Method of Competence may be assessed through:
Assessment  Interview/Written Test
 Demonstration/Observation with Oral Questioning
Context of Competence may be assessed in the work place or in a simulated
Assessment work place setting

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Occupational Standard: On Site Building Construction Management Level IV
Unit Title Manage Safety and Environmental Protection
Unit Code CON BCM4 11 0910
Unit Descriptor This unit specifies the outcomes required to conduct an
occupational health and safety (OHS) risk analysis, including the
inspection of workplaces for hazards. The development and
implementation of appropriate responses to reduce risks are also
addressed, including responses required by government
legislation and regulation for environmental protection in building
and construction workplaces.

Elements Performance Criteria

1. Determine areas 1.1 Specific risks for the range of occupations in the workplace
of potential risk are identified and prioritized.
in the building 1.2 Construction site safety is evaluated and construction
and construction hazards and potential risk areas are identified in accordance
workplace with legislative requirements for OHS and company
policies.
1.3 Hazards are identified and prioritized and required
approaches to remediation are documented.
2. Inspect and 2.1 Inspection of the workplace is conducted to identify specific
report on areas risks for the range of identified occupations.
of specific risk
2.2 Expert advice and advice from workplace personnel is sought
as appropriate.
2.3 An inspection report is completed in accordance with best
practice and statutory obligations.
3. Advise on 3.1 Recommendations are made from findings of inspection
implementation report.
of control 3.2 Relevant parties are consulted regarding compliance issues
measures at the relating to statutory requirements.
building and
construction 3.3 Agreed control measures are implemented in conjunction
workplace with relevant workplace personnel.
3.4 Effectiveness of control measures is monitored and reviewed.
4. Establish and 4.1 Effective strategies for communicating occupational health
review and safety policy and practice are determined in consultation
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communications with appropriate personnel.
and educational 4.2 Communication strategies and educational programs
programs specific to the building and construction industry and in
accordance with statutory requirements and best practice are
established.
4.3 The effectiveness of the communication and educational
programs are reviewed.

Variables Range
Specific risks for  falls from height
various  falling objects
occupations within  scaffolding
the building  fall protection and access equipment
construction  formwork
industry relate, but  cranes, hoists and lifting gear
are not
 pressure equipment
limited to:
 welding, cutting and gouging processes in the construction
industry in particular, oxy-acetylene commonly used high risk
construction equipment, including:
 lasers
 explosive powered tools
 compressed air nailing tools
 ladders
 high pressure jetting systems
 material conveyors
 other commonly used construction equipment, including:
 concrete mixers
 manually operated power tools
 hand held tools
 wheelbarrows
 mechanical trowels
 demolition, including asbestos removal
 spray painting
 working on roofs
 abrasive blasting
 working at heights
 pre-stressing and post-tensioning operations
 civil construction work, including excavation and trenching
work
 masonry and concrete cutting
 steel fixing
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 precast concrete manufacture installation
 concrete pumping
 steel construction
 protruding objects
 stacking and storing materials
 exposure to ultra violet light (UVL)
 environmental conditions
 Class 1 electrical work
Legislative  OHS requirements are to be in accordance with Federal or
requirements regional legislation and regulations and may include:
for OHS must be  protective clothing and equipment
adhered  use of tools and equipment
to in all planning  workplace environment and safety
and  handling of materials
implementation  use of firefighting equipment
stages,
 use of first aid equipment
noting that:
 hazard control and hazardous materials and substances
 personal protective equipment may include that prescribed under
legislation, regulation and workplace policies and practices
 safe operating procedures may include but are not limited to:
 recognizing and preventing hazards associated with
 the use of tools and equipment
 trip hazards
 underground services
 surrounding structure and facilities
 hazardous materials
 other machines
 working at heights
 working in proximity to others
 worksite visitors/the public
 working in confined spaces
 environmental requirements to cover water quality management
must address waste management, storm-water protection and
clean-up protection
 legislative requirements may require the development and use of
site safety plans and safe work methods statements
An inspection  prescribed self-assessment tools identified by a relevant
report may  state or territory authority (relevant legislation must be applied)
include:  check lists
 hazard sheet
 company safety procedure forms
Relevant parties  designers
include  manufacturers and importers

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but are not limited  suppliers of plant
to:  principal contractors
 employers
 self-employed persons/subcontractors
 workers
 persons in control of workplaces
 members of site safety committees
Workplace  principal contractors
personnel  employers
include but are not  self-employed persons/subcontractors
limited  workers
to:  persons in control of workplaces
 members of site safety committees
Communication May include but are not limited to:
strategies and  verbal communications
methods  issued site specific instructions and signage
 written communications including memos and emails
Educational  general and site-specific induction training -noting that
programs occupational health and safety induction training provided must
may include but meet the requirements of the jurisdiction in which the
are not construction work is undertaken
limited to:  other forms of specialist and targeted training

Evidence Guide
Critical Aspects of A person must be able to demonstrate:
Competence  ability to identify daily work requirements and allocate work
appropriately
 ability to interpret financial documents in accordance with legal
requirements
Underpinning  Current workplace/ occupational health and safety (OHS)
Knowledge and legislation and advisory standards
Attitudes  Concrete Pumping Supplement
 Work on Roofs Advisory Standard
 Falling Objects Advisory Standard
 Falls from Heights Advisory Standard
 Steel Construction Advisory Standard
 Excavation Advisory Standard
 Scaffolding Advisory Standard
 Demolition Advisory Standard
 Formwork Advisory Standard
 Construction Workplace Advisory Standard
 Manual Handling in the Building Industry Advisory Standard

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 Asbestos Advisory Standards
 Noise Advisory Standard
 building and construction industry contracts
 other relevant building and construction codes, standards and
government regulations
Underpinning  application of regulatory requirements, including safe work
Skills method statements and plans such as site safety plans
 appropriate literacy and numeracy skills
 communication skills
 initiative and investigation skills to be able to inspect the
workplace and identify risks and hazards
 inspection skills
 interpretation and application skills
 interviewing skills
 maintaining of records and documents
 negotiation/conflict resolution skills
 OHS auditing skills
 report writing skills
 research skills
 self-management skills to be able to monitor and evaluate the
effectiveness of educational programs developed
 teamwork skills to ensure effective collaboration with relevant
stakeholders
 technical skills in building and construction processes relevant
to the workplace
 technological skills to be able to effectively use office software
and equipment
Resource Resource implications for assessment include:
Implications  current copy of relevant federal/regional OHS legislation,
Act/regulation and advisory standards for first aid
 samples of workplace incident data and incident reports
 other relevant codes, standards, government regulations
 office equipment, including calculators, photocopiers and
telephone systems
 computers with appropriate software
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
 Observation/Demonstration with Oral questioning
Context for Competence may be assessed in the workplace or in a simulated
Assessment work environment

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Occupational Standard: On Site Building Construction Management Level IV
Unit Title Manage Quality Customer Service
Unit Code CON BCM4 12 0910
Unit Descriptor This unit specifies the outcomes required to develop strategies to
manage organizational systems that ensure products and services
are delivered and maintained to standards agreed by the
organization and the customer

Elements Performance Criteria

1. Plan to meet 1.1 The needs of customers are investigated, assessed and
internal and defined to be included in the planning processes
external 1.2 standards and plans are developed to address key quality
customer issues
requirements 1.3 Opportunities for customers and colleagues to give feedback on
products and services are provided
1.4 Review changes in internal and external environments and
integrate findings into planning for quality service
2. Manage 2.1 Customer service standards and expectations are clearly
delivery of communicated to colleagues
quality 2.2 Staff performance is managed to consistently meet the
products organization’s quality and delivery standards
and/or 2.3 Coaching and mentoring are used to assist colleagues to deal
services with customer service issues
2.4 Customer service is monitored in the workplace to ensure
standards are met in accordance with enterprise policies and
procedures.
3. Monitor, adjust 3.1 Strategies to monitor progress in achieving product and/or
and review service targets and standards are developed and used
customer 3.2 Strategies to obtain customer feedback are developed and used
service to improve the provision of products and/or services
3.3 Resources are developed, procured and used effectively to
provide quality products and/or services to customers
3.4 Decisions to overcome problems and to adapt customer service
and products and/or service delivery are taken in consultation
with appropriate individuals and groups
3.5 Records, reports and recommendations are managed within the
organization’s systems and processes

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Variables Range
Occupational  Knowledge of OHS legislation, principles and practice within
Health and the context of the organization’s operations and plans
Safety (OHS)  OHS practice as an ethical standard and legislative
requirement
 Training of all employees in health and safety procedures
 Regular updating and reviewing of the organization’s OHS
systems, procedures and records
 Organization’s responsibilities to customers and suppliers
 Adjustment of communications and OHS approach to cater for
social and cultural diversity and special needs
Customer  response times
service issues  service guarantees
and standards  pricing guarantees
may relate to:  product quality
 document presentation standards
 personal presentation standards
 complaint management
Customers may  co-workers, peers and fellow frontline managers
be:  supervisors
 board members
 clients, purchasers of services
 members of the general public who make contact with the
organization, such as prospective purchasers of services
 suppliers of goods and services and contractors providing
goods and services
 potential funding bodies
Strategies may  policies and procedures
refer to:  long-term or short-term plans for monitoring achievement and
evaluating effectiveness
 feedback forms and other devices to enable communication
from customers
 electronic feedback mechanisms using intranet, internet and
email
 training and development activities
 questionnaires, survey and interviews
 databases and other controls to record and compare data over
time
Resources may  people
include:  power/energy
 information
 finance
 buildings/facilities

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 equipment technology
 time

Evidence Guide
Critical Aspects Evidence of the following is critical:
of Competence  ability to develop pro-active approaches to the delivery
 and monitoring of quality customer service within a
 specific tourism/hospitality context
 knowledge of quality service principles and processes
Underpinning  relevant legislation from all levels of government that affects
Knowledge and business operation, especially in regard to occupational health
Attitudes and safety and environmental issues, equal opportunity,
industrial relations and anti-discrimination
 the roles and responsibilities of management in ensuring
 quality service within an enterprise
 concept of total quality service and total quality management
and its application
 the organization’s policies and procedures for dealing with
customers
 the principles and techniques involved in the management
and organization of:
 customer needs research
 strategies to obtain customer feedback
 customer relations
 customer behavior
 problem identification and resolution
 quality customer service delivery
 ongoing product and/or service quality
 record keeping and management methods
 strategies for monitoring, managing and introducing
ways to improve customer service relationships
 consultation and communication techniques
 leadership and mentoring techniques
 management of relationships to achieve strategic
 planning responsibilities
 strategies for contributing to the achievement of goals
Underpinning  implementing quality assurance in the workplace
Skills  establishing standards
 monitoring and evaluation
 staff involvement and reward
Resource Access is required to real or appropriately simulated situations,
Implications including work areas, materials and equipment, and to information
on workplace practices and OHS practices.
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Methods of Competence may be assessed through:
Assessment  Interview / Written Test
 Demonstration/Observation with Oral questioning
Context of Competence may be assessed in the workplace or in a simulated
Assessment work environment

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Occupational Standard: On Site Building Construction Management Level IV
Unit Title Apply Problem Solving Techniques in the Work Site
Unit Code CON BCM4 13 0910
Unit Descriptor This unit of covers the knowledge, skills and attitudes required to
solve problems in the workplace including the application of
problem solving techniques and to determine and resolve the root
cause of problems.

Elements Performance Criteria

1. Identify the 1.1 Variances are identified from normal operating parameters;
problem and product quality
1.2 Extent, cause and nature are of the problem are defined
through observation, investigation and analytical techniques
1.3 Problems are clearly stated and specified
2. Determine 2.1 Possible causes are identified based on experience and the
fundamental use of problem solving tools / analytical techniques.
causes of the 2.2 Possible cause statements are developed based on
problem findings
2.3 Fundamental causes are identified per results of
investigation conducted

3. Determine 3.1 All possible options are considered for resolution of the
corrective problem
actions 3.2 Strengths and weaknesses of possible options are
considered
3.3 Corrective actions are determined to resolve the problem and
possible future causes
3.4 Action plans are developed identifying measurable
objectives, resource needs and timelines in accordance with
safety and operating procedures

4. Provide 4.1 Report on recommendations are prepared


recommendatio 4.2 Recommendations are presented to appropriate personnel
n/s to manager
4.3 Recommendations are followed-up, if required

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Variables Range
Analytical  Brainstorming
techniques  Intuitions/Logic
 Cause and effect diagrams
 Pareto analysis
 SWOT analysis
 Gant chart, Pert CPM and graphs
 Scatter grams
Problem  Non – routine process and quality problems
 Equipment selection, availability and failure
 Teamwork and work allocation problem
 Safety and emergency situations and incidents
Action plans  Priority requirements
 Measurable objectives
 Resource requirements
 Timelines
 Co-ordination and feedback requirements
 Safety requirements
 Risk assessment
 Environmental requirements

Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competency  Identified the problem
 Determined the fundamental causes of the problem
 Determined the correct / preventive action
 Provided recommendation to manager
Underpinning  Competence includes a thorough knowledge and
Knowledge and  understanding of the process, normal operating
Attitudes  parameters, and product quality to recognize non-standard
situations
 Competence to include the ability to apply and explain,
sufficient for the identification of fundamental cause,
determining the corrective action and provision of
recommendations
 Relevant equipment and operational processes
 Enterprise goals, targets and measures
 Enterprise quality, OHS and environmental requirement
 Principles of decision making strategies and techniques
 Enterprise information systems and data collation
 Industry codes and standards

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Underpinning  Using range of formal problem solving techniques
Skills  Identifying and clarifying the nature of the problem
 Devising the best solution
 Evaluating the solution
 Implementation of a developed plan to rectify the problem
Resource Access is required to real or appropriately simulated situations,
Implications including work areas, materials and equipment, and to information
on workplace practices and OHS practices.
Methods of Competency may be assessed through:
Assessment  Interview / Written Test
 Demonstration/Observation with Oral Questioning
Context of Competency may be assessed in the work place or in a simulated
Assessment work place setting

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Occupational Standard: On Site Building Construction Management Level IV
Unit Title Establish Quality Standards
Unit Code CON BCM4 14 0910
Unit Descriptor This unit covers the knowledge, attitudes and skills required to
monitor quality of work, establish quality specifications for work
outcomes, participate in maintaining and improving quality at work,
identify hazards and critical control points in the production of quality
output, assist in planning of quality assurance procedures, report
problems that affect quality and implement quality assurance
procedures.

Elements Performance Criteria


1. Establish 1.1 Market specifications are sourced and legislated
quality requirements identified.
specifications 1.2 Quality specifications developed and agreed upon
for service 1.3 Quality specifications are documented and introduced to
organization staff / personnel in accordance with the
organization policy
1.4 Quality specifications are updated when necessary
2. Identify 2.1. Critical control points impacting on quality are identified.
hazards and 2.2. Degree of risk for each hazard is determined.
critical control 2.3. Necessary documentation is accomplished in accordance with
points organization quality procedures
3. Assist in 3.1 Procedures for each identified control point are developed to
planning of ensure optimum quality.
quality 3.2 Hazards and risks are minimized through application of
assurance appropriate controls.
procedures 3.3 Processes to monitor the effectiveness of quality assurance
procedures are developed.
4. Implement 4.1 Responsibilities for carrying out procedures are allocated to
quality staff and contractors.
assurance 4.2 Instructions are prepared in accordance with the enterprise’s
procedures quality assurance program.
4.3 Staff and contractors are given induction training on the quality
assurance policy.
4.4 Staff and contractors are given in-service training relevant to
their allocated procedures.
5. Monitor 5.1 Quality requirements are identified
quality of 5.2 Inputs are inspected to confirm capability to meet quality

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work outcome requirements
5.3 Work is conducted to produce required outcomes
5.4 Work processes are monitored to confirm quality of output
and/or service
5.5 Processes are adjusted to maintain outputs within specification.
6. Participate in 6.1 Work area, materials, tool and equipment, processes and
maintaining product are routinely monitored to ensure compliance with
and improving quality requirements
quality at 6.2 Non-conformance in inputs, process, product and/or service is
work identified and reported according to workplace reporting
requirements
6.3 Corrective action is taken within level of responsibility, to
maintain quality standards
6.4 Quality issues are raised with designated personnel
7. Report 7.1 Recognize potential or existing quality problems.
problems that 7.2 Identify instances of variation in quality from specifications or
affect quality work instructions.
7.3 Report variation and potential problems to supervisor/manager
according to enterprise guidelines.

Variables Range
Sourced  end-users
 customers or stakeholders
Legislated  Verification of service quality as part of consumer legislation or
requirements specific legislation related to service content or composition.
Safety  use of tools and equipment for construction works
procedures  workplace environment and handling of material safety,
 following occupational health and safety procedures designated
for the task
 respect the policies, regulations, legislations, rule and procedures
for construction works
Materials  gloves, bucket, scrubbing brush, gauze, cotton and plasters
 aluminum foils, gowns, apron, rubber boots, disinfectants,
antiseptics, scalpel blade, stationeries, tap water, alcohol, and
soap, detergents, protective eyewear, overall, cleaning reagents
cleaning materials
Tools and  projector, white board, computers, printers, calculators, copying
Equipment machines, bucket, wheelbarrow/trolley for disposal of carcass,
different quality evaluating equipment

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Evidence Guide
Critical Aspect of Assessment requires evidence that the candidate:
Competence  Monitored quality of work
 Established quality specifications for service
 Participated in maintaining and improving quality at work
 Identified hazards and critical control points in the production of
quality service
 Assisted in planning of quality assurance procedures
 Reported problems that affect quality
 Implemented quality assurance procedures
Underpinning Demonstrates knowledge of:
Knowledge and  Monitoring quality of work
Attitudes  Establishing quality specifications for product
 Participating in maintaining and improving quality at work
 Identifying hazards and critical control points in the production of
quality product
 Assisting in planning of quality assurance procedures
 Reporting problems that affect quality
 Implementing quality assurance procedures
Underpinning Demonstrates skills in:
Skills  Monitoring quality of work
 Establishing quality specifications for service
 Participating in maintaining and improving quality at work
 Identifying hazards and critical control points in the production of
quality service
 Assisting in planning of quality assurance procedures
 Reporting problems that affect quality
 Implementing quality assurance procedures
Resource The following resources must be provided:
Implications  Workplace or fully equipped environment with necessary tools
and equipment as well as consumable materials
Assessment Competence may be assessed through:
Methods  interview/ Written Test
 Demonstration/Observation with Oral Questioning
Context of Competence may be assessed in the work place or in a simulated
Assessment work place setting

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Occupational Standard: On Site Building Construction Management Level IV
Unit Title Develop Team and Individuals
Unit Code CON BCM4 15 0510
Unit Descriptor This unit covers the skills, knowledge and attitudes required to
determine individual and team development needs and facilitate
the development of the workgroup.

Elements Performance Criteria

1. Provide team 1.1 Learning and development needs are systematically


leadership identified and implemented in line with organizational
requirements
1.2 Learning plan to meet individual and group training and
developmental needs is collaboratively developed and
implemented
1.3 Individuals are encouraged to self evaluate performance and
identify areas for improvement
1.4 Feedback on performance of team members is collected
from relevant sources and compared with established team
learning process
2. Foster 2.1 Learning and development program goals and objectives are
individual and identified to match the specific knowledge and skills
organizational requirements of competency standards
growth 2.2 Learning delivery methods are appropriate to the learning
goals, the learning style of participants and availability of
equipment and resources
2.3 Workplace learning opportunities and coaching/ mentoring
assistance are provided to facilitate individual and team
achievement of competencies
2.4 Resources and timelines required for learning activities are
identified and approved in accordance with organizational
requirements
3. Monitor and 3.1 Feedback from individuals or teams is used to identify and
evaluate implement improvements in future learning arrangements
workplace 3.2 Outcomes and performance of individuals/teams are assessed
learning and recorded to determine the effectiveness of development
programs and the extent of additional support
3.3 Modifications to learning plans are negotiated to improve the
efficiency and effectiveness of learning
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3.4 Records and reports of competency are maintained within
organizational requirement
4. Develop team 4.1 Open communication processes to obtain and share
commitment information is used by team
and 4.2 Decisions are reached by the team in accordance with its
cooperation agreed roles and responsibilities
4.3 Mutual concern and camaraderie are developed in the team
5. Facilitate 5.1 Team members actively participated in team activities and
accomplishme communication processes
nt of 5.2 Teams members developed individual and joint responsibility
organizational for their actions
goals
5.3 Collaborative efforts are sustained to attain organizational
goals

Variables Range
Learning and  Coaching, monitoring and/or supervision
development  Formal/informal learning program
needs  Internal/external training provision
 Work experience/exchange/opportunities
 Personal study and Career planning/development
 Performance evaluation
 Workplace skills assessment
 Recognition of prior learning
Organizational  Quality assurance and/or procedures manuals
requirements  Goals, objectives, plans, systems and processes
 Legal and organizational policy/guidelines and requirements
 Safety policies, procedures and programs
 Confidentiality and security requirements
 Business and performance plans
 Ethical standards
 Quality and continuous improvement processes and standards
Feedback on  Formal/informal performance evaluation
performance  Obtaining feedback from supervisors and colleagues
 Obtaining feedback from clients
 Personal and reflective behavior strategies
 Routine and organizational methods for monitoring service
delivery
Learning delivery  On the job coaching or monitoring
methods  Problem solving

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 Presentation/demonstration
 Formal course participation
 Work experience
 Involvement in professional networks
 Conference and seminar attendance

Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competence  Identified and implemented learning opportunities for others
 Gave and received feedback constructively
 Facilitated participation of individuals in the work of the team
 Negotiated learning plans to improve the effectiveness of
learning
 Prepared learning plans to match skill needs
 Accessed and designated learning opportunities
Underpinning  Coaching and monitoring principles
Knowledge and  Understanding how to work effectively with team members
Attitudes who have diverse work styles, aspirations, cultures and
perspective
 Understanding how to facilitate team development and
improvement
 Understanding methods and techniques to obtain and
interpreting feedback
 Understanding methods for identifying and prioritizing
personal development opportunities and options
 Knowledge of career paths and competency standards in the
industry
Underpinning  Ability to read and understand a variety of texts, prepare
Skills general information and documents according to target
audience; spell with accuracy; use grammar and punctuation
effective relationships and conflict management
 Communication skills including receiving feedback and
reporting, maintaining effective relationships and conflict
management
 Planning skills to organize required resources and equipment
to meet learning needs
 Coaching and mentoring skills to provide support to
colleagues
 Reporting skills to organize information; assess information
for relevance and accuracy; identify and elaborate on
learning outcomes
 Facilitation skills to conduct small group training sessions
 Ability to relate to people from a range of social, cultural,
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physical and mental backgrounds
Resource Access to relevant workplace or appropriately simulated
Implications environment where assessment can take place
Assessment Competence may be accessed through:
Methods  Interview / Written Test
 Demonstration/Observation with Oral Questioning
Context of Competence may be assessed in the work place or in a simulated
Assessment work place setting

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Occupational Standard: On Site Building Construction Management Level IV
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Unit Title Utilize Specialized Communication Skills
Unit Code CON BCM4 16 0510
Unit Descriptor This unit covers the knowledge, skills and attitudes required to use
specialized communication skills to meet specific needs of internal
and external clients, conduct interviews, facilitate group
discussions, and contribute to the development of communication
strategies.

Elements Performance Criteria


1. Meet common 1.1 Specific communication needs of clients and colleagues are
and specific identified and met
communication
needs of clients 1.2 Different approaches are used to meet communication needs
and colleagues of clients and colleagues
1.3 Conflict is addressed promptly and in a timely way and in a
manner which does not compromise the standing of the
organization
2. Contribute to 2.1 Strategies for internal and external dissemination of
the information are developed, promoted, implemented and
development of reviewed as required
communication
strategies 2.2 Channels of communication are established and reviewed
regularly
2.3 Coaching in effective communication is provided
2.4 Work related network and relationship are maintained as
necessary
2.5 Negotiation and conflict resolution strategies are used where
required
2.6 Communication with clients and colleagues is appropriate to
individual needs and organizational objectives
3. Represent the 3.1 When participating in internal or external forums, presentation
organization is relevant, appropriately researched and presented in a
manner to promote the organization
3.2 Presentation is clear and sequential and delivered within a
predetermined time
3.3 Utilize appropriate media to enhance presentation
3.4 Differences in views are respected
3.5 Written communication is consistent with organizational
standards
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3.6 Inquiries are responded in a manner consistent with
organizational standard
4. Facilitate group 4.1 Mechanisms which enhance effective group interaction is
discussion defined and implemented
4.2 Strategies which encourage all group members to participate
are used routinely
4.3 Objectives and agenda for meetings and discussions are
routinely set and followed
4.4 Relevant information is provided to group to facilitate
outcomes
4.5 Evaluation of group communication strategies is undertaken
to promote participation of all parties
4.6 Specific communication needs of individuals are identified
and addressed
5. Conduct 5.1 A range of appropriate communication strategies are
interview employed in interview situations
5.2 Records of interviews are made and maintained in
accordance with organizational procedures
5.3 Effective questioning, listening and nonverbal communication
techniques are used to ensure that required message is
communicated

Variables Range
Strategies  Recognizing own limitations
 Utilizing techniques and aids
 Providing written drafts
 Verbal and non verbal communication
Effective group  Identifying and evaluating what is occurring within an
interaction interaction in a non judgmental way
 Using active listening
 Making decision about appropriate words, behavior
 Putting together response which is culturally appropriate
 Expressing an individual perspective
 Expressing own philosophy, ideology and background and
exploring impact with relevance to communication
Types of Interview  Related to staff issues  Evidential
 Routine  Non disclosure
 Confidential  Disclosure
Interview  Establish rapport
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situations  obtain facts and information
 Facilitate resolution of issues
 Develop action plans
 Diffuse potentially difficult situation

Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competence  Demonstrated effective communication skills with clients
accessing service and work colleagues
 Adopted relevant communication techniques and strategies to
meet client particular needs and difficulties
Underpinning Demonstrates knowledge of:
Knowledge and  Communication process
Attitudes  Dynamics of groups and different styles of group leadership
 Communication skills relevant to client groups
Underpinning Demonstrates skills to:
Skills  Full range of communication techniques including:
 Full range of communication
 Active listening
 Feedback
 Interpretation
 Role boundaries setting
 Negotiation
 Establishing empathy
 Communication skills required to fulfill job roles as specified by
the organization
Resource Access to relevant workplace or appropriately simulated
Implications environment where assessment can take place
Methods of Competence may be accessed through:
Assessment  Interview / Written exam
 Observation / Demonstration
Context for Competence may be assessed in the work place or in a simulated
Assessment work place setting

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Occupational Standard: On Site Building Construction Management Level IV
Unit Title Manage and Maintain Small/Medium Business Operation
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Unit Code CON BCM4 17 0510
Unit Descriptor This unit covers the operation of day-to-day business activities in a
micro or small business. The strategies involve developing,
monitoring and managing work activities and financial information,
developing effective work habits, and adjusting work schedules as
needed.

Elements Performance Criteria

3. Identify daily 1.1 Work requirements for a given time period are identified
work taking into consideration resources and constraints
requirements 1.2 Work activities are prioritized based on business needs,
requirements and deadlines
1.3 If appropriate, work is allocated to relevant staff or
contractors to optimize efficiency
4. Monitor and 2.1 People, resources and/or equipment are coordinated to
manage work provide optimum results
2.2 Staff, clients and/or contractors are communicated within a
clear and regular manner, to monitor work in relation to
business goals or timelines
2.3 Problem solving techniques are applied to work situations
to overcome difficulties and achieve positive outcomes
5. Develop 3.1 Work and personal priorities are identified and a balance is
effective work achieved between competing priorities using appropriate
habits time management strategies
3.2 Input from internal and external sources is sought and
used to develop and refine new ideas and approaches
3.3 Business or inquiries are responded to promptly and
effectively
3.4 Information is presented in a format appropriate to the
industry and audience
6. Interpret 4.1 Relevant documents and reports are identified
financial
information 4.2 Documents and reports are read and understood and any
implications discussed with appropriate persons
4.3 Data and numerical calculations are analyzed, checked,
evaluated, organized and reconciled
4.4 Daily financial records and cash flow are maintained correctly
and in accordance with legal and accounting requirements
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4.5 Invoices and payments are prepared and distributed in a
timely manner and in accordance with legal requirements
4.6 Outstanding accounts are collected or followed-up on
7. Evaluate work 5.1 Opportunities for improvements are monitored according to
performance business demands
5.2 Work schedules are adjusted to incorporate necessary
modifications to existing work and routines or changing needs
and requirements
5.3 Proposed changes are clearly communicated and recorded to
aid in future planning and evaluation
5.4 Relevant codes of practice are used to guide an ethical
approach to workplace practices and decisions

Variables Range
Resources may  staff
include:  money
 time
 equipment
 space
Business goals  sales targets
may include:  budgetary targets
 team and individual goals
 production targets
 reporting deadlines
Problem solving  gaining additional research and information to make better
techniques may informed decisions
include:  looking for patterns
 considering related problems or those from the past and how
they were handled
 eliminating possibilities
 identifying and attempting sub-tasks
 collaborating and asking for advice or help from additional
sources
Time management  prioritizing and anticipating
strategies may  short term and long term planning and scheduling
include:  creating a positive and organized work environment
 clear timelines and goal setting that is regularly reviewed and
adjusted as necessary
 breaking large tasks into smaller tasks
 getting additional support if identified and necessary

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Internal and  staff and colleagues
external sources  management, supervisors, advisors or head office
may include:  relevant professionals such as lawyers, accountants,
management consultants
 professional associations

Evidence Guide
Critical Aspects A person must be able to demonstrate:
of Competence  ability to identify daily work requirements and allocate work
appropriately
 ability to interpret financial documents in accordance with legal
requirements
Underpinning  Federal and Local Government legislative requirements affecting
Knowledge and business operations, especially in regard to occupational health
Attitudes and safety (OH&S), equal employment opportunity (EEO),
industrial relations and anti-discrimination
 technical or specialist skills relevant to the business operation
 relevant industry code of practice
 planning techniques to establish realistic timelines and priorities
 identification of relevant performance measures
 quality assurance principles and methods
 relevant marketing, management, sales and financial concepts
 methods for monitoring performance and implementing
improvements
 structured approaches to problem solving, idea management
and time management
Underpinning  literacy skills to interpret legal requirements, company policies
Skills and procedures and immediate, day-to-day demands
 communication skills including questioning, clarifying, reporting,
and giving and receiving constructive feedback
 numeracy skills for performance information, setting targets and
interpreting financial documents and reports
 technical and analytical skills to interpret business documents,
reports and financial statements and projections
 ability to relate to people from a range of social, cultural and
ethnic backgrounds and physical and mental abilities
 problem solving skills to develop contingency plans
 using computers and software packages to record and manage
data and to produce reports
 evaluation skills for assessing work and outcomes
 observation skills for identifying appropriate people, resources
and to monitor work
Resource The following resources should be provided:
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Implications  Access to relevant workplace documentation, financial records,
and equipment
Methods of Competence may be assessed through:
Assessment  Interview / Written Test
 Observation/Demonstration with Oral questioning
Context for Competence may be assessed in the workplace or in a simulated
Assessment work environment

TOP
Occupational Standard: On Site Building Construction Management Level IV
Unit Title Migrate to New Technology
Unit Code CON BCM4 18 0910
Unit Descriptor This unit defines the competence required to apply skills and
knowledge in using new or upgraded technology. The rationale
behind this unit emphasizes the importance of constantly reviewing

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work processes, skills and techniques in order to ensure that the
quality of the entire business process is maintained at the highest
level possible through the appropriate application of new
technology. To this end, the person is typically engaged in on-going
review and research in order to discover and apply new technology
or techniques to improve aspects of the organization’s activities.

Elements Performance Criteria

1. Apply existing 1.1 Situations are identified where existing knowledge can be
knowledge and used as the basis for developing new skills.
techniques to 1.2 New or upgraded technology skills are acquired and used to
technology and enhance learning.
transfer
1.3 New or upgraded equipment are identified, classified and used
where appropriate, for the benefit of the organization.
2. Apply functions 2.1 Testing of new or upgraded equipment is conducted according
of technology to the specification manual.
to assist in 2.2 Features of new or upgraded equipment are applied within the
solving organization
organizational
problems 2.3 Features and functions of new or upgraded equipment is used
for solving organizational problems
2.4 Sources of information is accessed and used relating to new
or upgraded equipment
3. Evaluate new 3.1 New or upgraded equipment is evaluated for performance,
or upgraded usability and against OHS standards.
technology 3.2 Environmental considerations are determined from new or
performance upgraded equipment.
3.3 Feedback is sought from users where appropriate.

Variables Range
Environmental May include but is not limited to recycling, safe disposal of
Considerations packaging (e.g. cardboard, polystyrene, paper, plastic) and
correct disposal of waste materials by an authorized body
Feedback May include surveys, questionnaires, interviews and meetings.

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Evidence Guide
Critical Aspects of Competence must confirm the ability to transfer the application
Competence of existing skills and knowledge to new technology
Underpinning  Broad awareness of current technology trends and directions
Knowledge and in construction industry (e.g. systems/procedures, services,
Attitudes new developments, new protocols)
 Knowledge of vendor product directions
 Ability to locate appropriate sources of information regarding
building construction and new technologies
 Current industry products/services, procedures and
techniques with knowledge of general features
 Information gathering techniques
Underpinning  Research skills for identifying broad features of new
Skills technologies
 Ability to assist in the decision making process
 Literacy skills in regard to interpretation of technical manuals
 Ability to solve known problems in a variety of situations and
locations
 Evaluate and apply new technology to assist in solving
organizational problems
 General analytical skills in relation to known problems
Resources Access is required to real or appropriately simulated situations,
Implication including work areas, materials and equipment, and to
information on workplace practices and OHS practices.
Assessment Competency may be assessed through:
Methods  Interview / Written Test
 Demonstration/ Observation with Oral Questioning

Context of Competency may be assessed in the work place or in a


Assessment simulated work place setting

TOP
Occupational Standard: On Site Building Construction Management Level IV
Unit Title Manage Continuous Improvement System
Unit Code CON BCM4 19 1012
Unit Descriptor This unit describes the performance outcomes, skills and
knowledge required to sustain and develop an environment in
which continuous improvement, innovation and learning are

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promoted and rewarded.

Elements Performance Criteria

1. Review 1.1 Establish strategies to monitor and evaluate performance


programs, of key systems and processes
systems and 1.2 Undertake detailed analyses of supply chains, operational
processes and product/service delivery systems
1.3 Identify performance measures, and assessment tools
and techniques, and evaluate their effectiveness
1.4 Analyze performance reports and variance from plans for
all key result areas of the organization
1.5 Identify and analyze changing trends and opportunities
relevant to the organization
1.6 Seek advice from specialists, where appropriate, to
identify technology and electronic commerce opportunities
2. Develop options 2.1 Brief groups on performance improvement strategies and
for continuous innovation as an essential element of competition
improvement 2.2 Foster creative climate and organizational learning
through the promotion of interaction within and between
work groups
2.3 Encourage, test and recognize new ideas and
entrepreneurial behavior where successful
2.4 Accept failure of an idea during trialing, and recognize,
celebrate and embed success into systems
2.5 Undertake risk management and cost benefit analyses
for each option/idea approved for trial
2.6 Approve innovations through agreed organizational
processes
3. Implement 3.1 Promote continuous improvement as an essential part of
innovative doing business
processes 3.2 Address impact of change and consequences for people,
and implement transition plans
3.3 Ensure objectives, timeframes, measures and
communication plans are in place to manage
implementation
3.4 Implement contingency plans in the event of non-
performance
3.5 Follow-up failure by prompt investigation and analysis of
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causes
3.6 Manage emerging challenges and opportunities effectively
3.7 Evaluate continuous improvement systems and processes
regularly
3.8 Communicate costs and benefits of innovations and
improvements to all relevant groups and individuals

Variable Range
Sustainability may  addressing environmental and resource sustainability
include: initiatives, such as environmental management systems,
action plans, green office programs, surveys and audits
 applying the waste management hierarchy in the workplace
 complying with regulations and corporate social
responsibility considerations for sustainability to enhance
the organization’s standing in business and community
environments
 determining organization’s most appropriate waste
treatment, including waste to landfill, recycling, re-use,
recoverable resources and wastewater treatment
 implementing ecological footprint
 implementing environmental management systems, e.g.
ISO 14001:1996 Environmental management systems life
cycle analyses
 implementing government initiatives,
 improving resource and energy efficiency
 initiating and maintaining appropriate organizational
procedures for operational energy consumption
 introducing a green office program - a cultural change
program
 introducing green purchasing
 introducing national and international reporting initiatives,
 introducing product stewardship
 reducing emissions of greenhouse gases
 reducing use of non-renewable resources
 referencing standards, guidelines and approaches, such as
sustainability covenants and compacts or triple bottom line
reporting
 supporting sustainable supply chain.
Supply chains  network of facilities that procures raw materials, transforms
include: them into intermediate products or services and then
finished goods or service, and delivers them through a
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distribution system
 procurement, production and distribution, viewed as
interlinked not as discrete elements
Performance  budget or cost variance
reports may  customer service
include:  environmental
 financial
 OHS
 quality
 other operating parameters

Evidence Guide
Critical Aspects of Evidence of the following is essential:
Competence  demonstration of consultation processes to introduce or
evaluate an existing continuous improvement process or
system, including suggested actions or an action plan
 generation of an idea or concept which exhibits creative
thinking and which offers the possibility of advantaging the
organization
 how the concept or idea was introduced, tested and
evaluated - the idea or concept does not have to have been
shown to work or to be adopted by the business
 knowledge of quality management and continuous
improvement theories
Underpinning Demonstrates knowledge of:
Knowledge and  quality management and continuous improvement theories
Attitudes  creativity/innovation theories/concepts
 risk management
 cost-benefit analysis methods
 creativity and innovation theories and concepts
 organizational learning principles
 quality management and continuous improvement theories
 risk management
 sustainability practices

Underpinning Skills Demonstrates skills to:


 analytical skills to identify improvement opportunities in
relation to
 the services/products delivered or concepts/ideas
developed
 flexibility and creativity skills to think laterally
 leadership skills to foster a commitment to quality and an
openness to innovation
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 teamwork and leadership skills to foster a commitment to
quality and an openness to innovation
Resources Access may be required to:
Implication  workplace procedures and plans relevant to work area
 appropriate documentation and resources normally used in
the workplace
Methods of Competence in this unit may be assessed by using a
Assessment combination of the following to generate evidence:
 demonstration in the workplace
 suitable simulation
 oral or written questioning to assess knowledge of
principles and techniques associated with change
management
 evaluation of strategies established to monitor and evaluate
performance of key systems and processes
 review of briefing of groups on performance improvement
strategies and innovation
Those aspects of competence dealing with improvement
processes could be assessed by the use of suitable
simulations and/or a pilot plant and/or a range of case studies
and scenarios.
In all cases, practical assessment should be supported by
questions to assess essential knowledge and those aspects of
competence which are difficult to assess directly.
Context of Competence may be assessed in the work place or in a
Assessment simulated workplace setting / environment.

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CONSTRUCTION SECTOR
OCCUPATIONAL MAP: BUILDING CONSTRUCTION SUB-SECTOR

Level V Construction Management

Level IV On-Site Building Construction Management

Building Sanitary Bar Bending Plastering and


Level III Electrical Installation
Masonry
& Concreting
Carpentry
Painting
Tiling
Installation

Building Sanitary Bar Bending Finishing Construction


Level II Electrical Installation Masonry
& Concreting Carpentry Works
Installation

Level I Installation Construction Structural Construction Finishing


Works Works Construction Works

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Acknowledgement

We wish to extend thanks and appreciation to the many representatives of business,

industry, academe and government agencies who donated their time and expertise

to the development of this occupational standard.

We would like also to express our appreciation to the Experts of Ministry of Works

and Urban Development (MWUD), Housing Development Process, Construction

Industry Development Process, Ministry of Education (MoE) and Engineering

Capacity Building Program (ecbp) who made the development of this occupational

standard possible.

This occupational standard was developed on September 2010 at Addis Ababa,

Ethiopia.

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