Positron Composite Insulator Tester

With Instant GO/NOGO Graphical Capability

Model # 3782091C/50 & 3782091C/60

For Composite (Polymeric) Insulators

User Manual
Description and Operation Guide

Disclaimer Notice: Although Positron Inc. has made every effort to ensure the accuracy of
the information contained herein, this document is subject to change.

i
 CAUTION

IMPORTANT SAFETY NOTICE

This instrument is intended to be used in high voltage environments.

It should be used ONLY by personnel trained to work in those environments.

Although this instrument does not make electrical contact with the high voltages,

IT IS ESSENTIAL THAT THIS INSTRUMENT IS USED COUPLED WITH A SUITABLE

HIGH DIELECTRIC STRENGTH HOT STICK THAT HAS A VOLTAGE RATING

EQUIVALENT TO OR GREATER THAN THE VOLTAGE ON THE DEVICES OR LINES

BEING TESTED.

NOTE To be used on AC lines only

 Contents

Contents
1.0 General Information .........................................................................................................3
1.1 Publication Information.............................................................................................................. 3
1.2 About this Guide ........................................................................................................................ 3
1.3 How to use this Guide ................................................................................................................ 4
1.4 List of Associated References ..................................................................................................... 4
2.0 Introduction to the Composite Insulator Testers ................................................................7
2.1 Personnel Terminology Used in this Guide ................................................................................. 7
2.2 General....................................................................................................................................... 7
2.3 Overview ................................................................................................................................... 8
2.4 Composite Insulator Tester Model Numbers .............................................................................. 9
3.0 Description of Composite (Polymeric) Insulator Testers Kit .............................................. 13
3.1 The Composite Tester Kit.......................................................................................................... 13
3.2 Probe Charger .......................................................................................................................... 14
3.3 Insulator Tester Sled ................................................................................................................. 14
3.4 Sled Adjustments ..................................................................................................................... 15
3.5 Placement of Probe on the Insulator Sled ................................................................................. 15
3.6 Tablet/Laptop........................................................................................................................... 16
3.6.1 General .................................................................................................................................... 16
3.6.2 Separating the Tablet while in the Field ................................................................................... 16

4.0 Windows-based Insulator Tester Software....................................................................... 21

4.1 Insulator Tester Software Description ...................................................................................... 21
4.2 The Bluetooth Serial Adaptor ................................................................................................... 22
4.3 Instant Graphical GO/NO-GO Reporting Capability .................................................................. 22
5.0 Using the Composite Insulator Tester & Software ............................................................ 25
5.1 BEFORE Testing Sessions .......................................................................................................... 25
5.1.1 Select the Default Folder .......................................................................................................... 25
5.1.2 Changing the Folder ................................................................................................................. 26
5.1.3 Create a List of Insulator Identifications ................................................................................... 26
5.1.4 Verifying Communication Before a Testing Session .................................................................. 28
5.1.5 Switching the Probe On ............................................................................................................ 28
5.1.5.1 Power-On Self-Test (POST) of the Insulator Tester ................................................................ 30
5.1.6 Check Long-Range Bluetooth Serial Port Communication ........................................................ 31
5.1.7 Get Revision of the Probe ........................................................................................................ 33
5.2 DURING Testing Sessions .......................................................................................................... 34
5.2.1 Scanning an Insulator ............................................................................................................... 36
5.2.1.1 Performing a “V” Scan or Horizontal scan ............................................................................. 36
5.2.1.2 Performing a Vertical Scan ..................................................................................................... 37
5.2.2 Downloading Data ................................................................................................................... 38
5.3 Using the Tester without the Tablet and Bluetooth .................................................................. 42

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 Contents

5.4 AFTER Testing Sessions ............................................................................................................. 46

5.4.1 Displaying Graphs .................................................................................................................... 46
5.4.2 Searching the Database ............................................................................................................ 46
5.5 Important General Notes.......................................................................................................... 47
6.0 Interpreting Graphic Results ............................................................................................ 51
6.1 Understanding the Graphic ...................................................................................................... 51
6.2 Linear and Log Graphic Options ................................................................................................ 52
6.3 Composite Insulator Tester Results: Healthy Insulators ............................................................ 53
6.4 Composite Insulator Tester Results: Unhealthy Insulators........................................................ 54
6.5 Comparing Historical Graphs .................................................................................................... 55
7.0 Specifications.................................................................................................................. 59
8.0 Recommended Practices ................................................................................................. 63
8.1 Horizontal and V Scan of a Composite insulator ....................................................................... 63
8.2 Vertical Scan of a Composite Insulator (Preferred Method)...................................................... 64
8.3 Vertical Scan of a Composite Insulator (Alternate Method)...................................................... 65
9.0 Important Information .................................................................................................... 69
9.1 Service and Support ................................................................................................................. 69
9.2 Technical Customer Support ..................................................................................................... 69
9.3 Customer Training .................................................................................................................... 69
9.4 Repair Service ........................................................................................................................... 69
9.5 Warranty .................................................................................................................................. 70
9.6 Limitation of Liability ................................................................................................................ 70
9.7 Disclaimer Notice ..................................................................................................................... 71
9.8 Cancellation and Rescheduling Charges .................................................................................... 71

iii
Chapter 1

General Information

1
General Information

2
 General Information

1.0 General Information

1.1 Publication Information
© 2018 Positron Inc.
Positron Composite Insulator Testers,
Description and Operation Guide
User Manual Part # 925W378209-07E

Publication date: May 2018

Published By
Positron Inc.
5101 Buchan Street, suite 220
Montréal, Québec, Canada
H4P 2R9

Trademarks
Positron Insulator Tester is a trademark of Positron Inc.

The Insulator Testers are manufactured by Positron Inc. in Montreal, Canada The Positron
Insulator Testers is protected by US patents including “METHOD AND APPARATUS FOR THE
VERIFICATION OF AN ELECTRICAL INSULATOR DEVICE BASED ON THE ANALYSIS OF THE
ELECTRICAL FIELD ALONG THE INSULATOR”.

Product names, other than Positron’s, mentioned herein may be trademarks and/or registered
trademarks of their respective companies.

Confidentiality Notice
The information contained in this document is the property of Positron Inc. Except as specifically
authorized in writing by Positron Inc., the holder of this document:

1) shall keep all information contained herein confidential and shall protect same in whole or
in part from the disclosure and dissemination to all third parties, and

2) shall use same for operating and maintenance purposes only.

1.2 About this Guide

This guide introduces you to and describes the operation of Positron’s Live Line High Voltage
Tester used as a maintenance tool to test and report defects in Composite Insulators and for use
as a safety tool to determine the condition of high-voltage insulators prior to beginning Live-
Power Line work.

3
 General Information

1.3 How to use this Guide

This guide was designed to describe the operational modes of the Porcelain Insulator Testers:

The reader is invited to use the digital (PDF) version of this document to allow searching by
keywords. Select Edit, then Find from the pull-down menu, or select Ctrl+F to access the Find
menu.

1.4 List of Associated References

[1] “Suspension Insulator Puncture Insulator Tester”; Report No. ELE 92-62; Bonneville Power Administration Division of
Laboratories; December 7, 1992.

[2] G.H. Vaillancourt, J.P. Bellerive, M. St-Jean, C. Jean, “New Live Line Insulator Tester for Porcelain Insulators on High-Voltage
Power Line,” IEEE Transactions on Power Delivery, Vol. 9, January 1994, pp. 208-219.

[3] “J.C. Pohlman, C.R. Davis, “Cracked Insulators Create Hazardous Working Conditions During Restoration after Extreme Ice
Storms,” Proceedings of ESMO-95, Columbus, Ohio, USA, October 29 - November 3, 1995, IEEE Paper 95CH35755.

[4] A.S. Jagtiani, J.R. Booker, “Aging of Porcelain Insulators Under Mechanical and Electrical Stress on EHV AC Lines,” Proceedings of
ESMO-95, Columbus, Ohio, USA, October 29 - November 3, 1995, IEEE Paper ESMO 95-CP-08.

[5] G. H. Vaillancourt, M. Hamel, J. Frate, “Experience with Two Faulty Composite Insulators Detection Methods in Hydro-Quebec,”
Conference Proceedings of 10th International Symposium on High Voltage Engineering, Montreal, Canada, August 25-29, 1997.

[6] G. H. Vaillancourt, P. Bilodeau, “Diagnostic Testing of Composite Insulators Used on Series Compensation Platforms in Hydro-
Quebec,” Conference Proceedings of 11th International Symposium on High Voltage Engineering, London, England, August 22-27,
1999.

[7] G. H. Vaillancourt, S. Carignan, C. Jean, “Experience with the detection of faulty composite insulators on High-Voltage power lines
by the E-field measurement method,” IEEE Transactions on Power Delivery, Val. 13, No. 2, April 1998, pp 661-666.

[8] Y.C. Chen, C. R. Li, X. Liang, S. Wang, “The Influence of Water and Pollution on Diagnosing Defective Composite Insulators by E-
field Mapping,” Conference Proceedings of 11th International Symposium on High Voltage Engineering, London, England, August 22-
27, 1999.

[9] D. H. Shaffner, D. L. Ruff, G. H. Vaillancourt, “Experience with a Composite Insulator Testing Instrument based on the Electric
Field method” ESMO 2000, Montreal, Canada, October 8-12, 2000.

[10] L. J. Fernandez, J. M. Munoz, A. Andrés, "Electric field measurement on composite insulators using live working techniques", 5th
International Conference on Live Maintenance, ICOLIM 2000, Madrid, Spain, May 17-19, 2000.

[11] I. Gutman (SE), A. Pigini (IT) et al. "Assessment of Composite Insulators by means of Online Diagnosis", CIGRE WG B2.21 2013.

[12] C. Jean, "High Voltage Insulator Testing based on Electric Field method" 2015 INMR World Congress Conference, Munich,
Germany, September 2015.

4
Chapter 2

Overview

5
Overview

6
 Overview

2.0 Introduction to the Composite Insulator Testers

2.1 Personnel Terminology Used in this Guide
The Composite Insulator Tester is used by the High-voltage Tower Workers/Technicians. In this
guide, the High-voltage Tower Worker/Technician who uses the tester to scan the porcelain
insulator string is referred to as the “Tester Operator”.

The Foreman or other members of the supporting Ground Crew operate the Tablet/Laptop used
in the field together with the Insulator Tester. In this guide they are referred to as the “Tablet
Operator”.

2.2 General
The document describes the operation of Positron’s Composite Insulator Tester, enabling
GO/NOGO decision-making for live-line testing of High Voltage Insulator performance:

Model # 3782091C/50: Composite Insulator Tester, 50Hz

Model # 3782091C/60: Composite Insulator Tester, 60Hz

Refer to Figure 1 for a detailed drawing of the unit.

With the Composite Insulator Tester field Probe mounted onto a user-supplied hot-stick, the
Tower Operator passes the Probe along the length of the composite insulator. Any conductive
defect in an insulator will cause a change in the electric field surrounding the insulator. This
perturbation of the electric field indicates a faulty insulator. The fault is detected, identified,
measured by the Probe, and the data is downloaded to a database installed on the Tablet/PC for
analysis. The graph displaying the E-Field of the insulator is clearly displayed on the
Tablet/Laptop while in the field enabling GO/NOGO decision-making on-the-spot.

The skirts, or sheds, of Polymeric or Composite insulators are counted by the field Probe’s two
integrated infrared detectors, referred to as IR1 and IR2 (see Figure 1), and the electric field of
each insulator is recorded. Defective insulators are easily identified using the resulting data
graphs that present the contour of the electric field along the length of the composite insulator.
The field Probe contains a microprocessor-based recording system.

After a Composite insulator is scanned by the Tower Operator, the Ground Operator downloads
the Probe’s data via a long range Bluetooth communication link to the Tablet/Laptop for
immediate GO/NOGO analysis.

The data is stored in ASCII format in order to be compatible with any text editor, including Excel
spreadsheet and Microsoft NOTEPAD, plus the ASCII data can be imported into existing
customer databases.

NOTE
 Verify the Date and Time settings of the Tablet/Laptop
 It is important to disable the WIFI of the Tablet/Laptop to avoid long operating system
updates and interference with the long range Bluetooth communication link while
preparing for or performing a testing session.

7
 Overview

2.3 Overview

Model #3782091C/x

Figure 1: Composite Insulator Tester (C-Tester) Model #s

3782091C/50 (50Hz) & 3782091C/60 (60Hz)

8
 Overview

2.4 Composite Insulator Tester Model Numbers

For ordering information, contact Positron Customer Support:

North America: 1-888-577-5254, Option 9, Option 1.

International: 001-514-345-2220, Option 9, Option 1

Testers and Model Numbers

Item Description Model
Number

Composite GO/NO-GO Insulator tester, 60 Hz, standard 10” sled 3782091C/60

Composite GO/NO-GO Insulator tester, 50 Hz, standard 10” sled 3782091C/50

220Vac/120Vac cable charger replacement 378126

Rechargeable battery pack replacement for the Probe 378127

12Vdc auxiliary automotive power cable charger replacement 378128

RS232 Long-range Bluetooth adapter replacement 378325/3

Replacement standard sled kit for 378209/x 378610

50 Hz GO/NO-GO E-field Probe for Composite Insulators (no sled) 378608

60 Hz GO/NO-GO E-field Probe for Composite Insulators (no sled) 378612

Replacement cover plate for Probe power switch (Min Order 25 pcs) 378613

9
10
Chapter 3

Composite Insulator Tester Elements

11
Composite Insulator Tester Elements

12
 Composite Insulator Tester Elements

3.0 Description of Composite (Polymeric) Insulator Testers Kit

3.1 The Composite Tester Kit
The Composite Tester kit consists of:
 User manual
 A Quick Start Guide
 A rugged carrying case
 An adjustable Composite (Polymeric) Insulator Tester Sled
 USB key loaded with Insulator Tester user manual and PC software installer
 A 12Vdc auxiliary automotive power cable charger
 Sled spacer set to accommodate various insulator sizes
 A long-range RS232 Bluetooth Serial Adaptor, pre-paired with the Tablet/Laptop
 A Tablet/Laptop with Insulator Tester Data Processing Software installed
 Plug-in wall transformer: 120Vac/220Vac input, 12Vdc output (includes international wall-
plug adaptors)
 Spare switch cover

The Tester Operator Interface (see Figure 2) consists of:

 a push-button
 a Status LED

Figure 2

An ON/OFF switch is located to the left of the RS-232 connector underneath the Power Switch
Cover. Remove the Power Switch Cover and slide the switch to the right to switch the Insulator
Tester on. Slide the switch toward the left to switch the Insulator Tester off. See Figure 3.

Location of Power Switch Cover Power Switch

Power Switch Cover
(OFF position)
Figure 3
DO NOT TURN THE POWER SWITCH OFF BEFORE DOWNLOADING THE DATA.
When the power is turned off the accumulated data in the Probe is lost. Once the data has been
downloaded, slide the switch away (left) from the RS232 connector to turn the unit off.

13
 Composite Insulator Tester Elements

The Insulator Tester uses two infrared detectors to

trigger the E-field readings. Please refer to Figure 4.
The two infrared detectors are identified as IR1
and IR2.

The RS232 connector port is used to recharge the

Probe’s battery and to connect a Bluetooth dongle
for data transfer. Figure 4

3.2 Probe Charger

The Insulator Tester’s battery is recharged using a 120Vac/220Vac universal wall charger
connected to a cable with a DB-9, RS232 female connector to connect to the Insulator Tester. A
set of AC charger adaptors is provided to accommodate various country standards. For charging
the Insulator Tester in the field, a 12Vdc auxiliary automotive charger cable terminated in a DB-9
connector is supplied to recharge the battery from a car or truck.

Both the AC power charger and the automotive DC charger are equipped with an LED status to
report on the charging status. When first plugged in to charge, the LED will glow red. After 9
hours on charge, the LED will glow green, indicating that the charging time is completed.
NOTE
The battery should be recharged overnight the day before a testing session. The battery charge
will last one day with the power switch in the ON position.

The battery can be recharged with the power switch in the ON or OFF position, however the
Insulator Tester will charge faster when switched off.

The data accumulated by the Insulator Tester must be transferred via Bluetooth to a
Tablet/Laptop prior to switching the Insulator Tester off or the data will be lost.

3.3 Insulator Tester Sled

The Insulator Tester mounts on a non-metallic sled. The sled permits the Insulator Tester to slide
along an insulator string.
Together, the sled and Insulator Tester attach to a hot stick via the coupler mounted on the
sled’s bracket. See Figure 5.

Insulator Sled for

Insulator Tester Sled Hot stick Coupler
#3782091C/x

Figure 5
14
 Composite Insulator Tester Elements

3.4 Sled Adjustments

The sled is equipped with adjustable skids to accommodate the different insulator sizes. A
spacer kit is provided if the sled skids require adjustment. See Figure 6.

Figure 6

3.5 Placement of Probe on the Insulator Sled

The Composite Insulator Probe attaches to the companion sled via four key-hole openings on
the insulator sled. Note that the Probe is skewed when attached to the sled to make the skirt
thickness larger as seen by the IR detectors. See Figure 7.

GO/NOGO Insulator Tester

#3782091C/x

Figure 7

15
 Composite Insulator Tester Elements

3.6 Tablet/Laptop
3.6.1 General
A Tablet/Laptop is provided with the Insulator Tester. The Tablet/Laptop is Bluetooth-enabled
and is shipped paired with the long range Bluetooth adapter of the Probe. Refer to Figure 8.

The Insulator Tester Data Processing Software is pre-installed on the

Tablet/Laptop.

The Tablet/Laptop is used on-site for transfer of the data from the
Insulator Tester after one or more scans of one insulator to
immediately view the resulting graphs (interactive mode). The
resulting graph can immediately be viewed enabling GO/NOGO
decision making for immediate insulator replacement or establishing
relative safety for live-line work. The transfer of data to the Tablet on-
Figure 8
site also avoids the risk of data loss should the tester be switched off
after testing.

The Tablet/Laptop should not be used by a High-voltage Tower Worker/Technician for safety
reasons. The Tablet/Laptop is to be operated by a member of the Ground Team (Tablet
Operator).

3.6.2 Separating the Tablet while in the Field

When using the Tablet/Laptop in the field, it is best to separate the Tablet from its associated
keyboard, as shown in Figure 9. The operating procedure in the field does not require the
keyboard.

When attached, the keyboard is useful when creating insulator lists and preparing for the field
visit.

Figure 9

Large “Touch Buttons” are used to operate the Windows-based Positron Insulator Tester
Software in the field.

16
 Composite Insulator Tester Elements

The person on the ground uses the Tablet while the Probe Operator scans the Composite insulators.
When they have completed one or more tests, they download the results immediately to the
Tablet to see the profile of the E-field surrounding the tested insulator, thereby revealing its
health, and determining immediately if a hazardous condition exists.

Skirt (Shed) Number

Example Only

The intensity of the Tablet’s screen display is factory adjusted to its maximum setting. If this
setting was changed by a user, it is important to adjust the intensity of the screen back to the
maximum (Select 100% after selecting the small battery icon).

The use of polarized sunglasses may make it difficult to see the display on the Tablet screen in
Landscape mode (long edge of the Tablet screen is horizontal).

In this situation, rotate the Tablet 90o to switch to Portrait mode (short edge of the Tablet
screen is horizontal). Otherwise, avoid the use of polarized sunglasses during use of the Tablet.

17
18
Chapter 4

Windows Based Software

19
Windows Based Software

20
 Windows Based Software

4.0 Windows-based Insulator Tester Software

The Positron Insulator Tester Software was factory-installed on the Tablet/Laptop shipped with
the Insulator Tester. Similarly, the long-range RS232 Bluetooth adapter has been factory-paired
with the Tablet/Laptop shipped.

4.1 Insulator Tester Software Description

The Tablet/Laptop is Windows based and has the Positron Insulator Tester Software pre-
installed. All data formats are backward compatible. The long range Bluetooth Class I device
enables on-the-spot remote downloading.

The Windows-based Insulator Tester Software is used:

A) BEFORE the testing session:

 To create and store one or more lists of insulators to identify the insulator to test
and the condition of each insulator prior to generating a graph of the insulator E-
field
 To test the Bluetooth communication between the Tablet and the Insulator Tester
 To set up a working folder

B) DURING the testing session

 To remotely download the data scanned by the insulator tester
 To identify last scanned insulator from the list
 To display the graphic representation of the E-field along with the identification of
the insulator
 To make on-site GO/NOGO decisions based on the severity of the defects detected
 To retain or discard the immediate results of a downloaded insulator test
 To signal the Tower Operator
 To put the probe in sleep mode after the testing of all insulators of a tower

C) AFTER the testing session

 To use as a reference database to evaluate insulator degradation over time
 To display the relative health of insulators using graph of the E-field along an
insulator during live-line conditions
 To use this information to determine where and when preventative action needs to
be taken to prevent failures
 To use as a tool in the asset management associated with all manner of HV
Composite (Polymeric) insulator varieties

21
 Windows Based Software

The Insulator Tester Software has been pre-installed on the

Tablet/Laptop supplied with the unit. The icon for the Insulator
Tester Software appears on the main-touch screen.

4.2 The Bluetooth Serial Adaptor

The long-range (100m) Bluetooth serial adaptor is powered by the Probe and has been paired
with the Tablet/Laptop supplied with the Composite Insulator Tester.

4.3 Instant Graphical GO/NO-GO Reporting Capability

The Positron Composite Insulator Tester enables on-site a GO/NOGO decision making capability.
A scan instantly downloaded to the Tablet/Laptop from the Probe is used to get a graphic
representation of the E-field distribution of a composite (polymeric) insulator showing any
floating or connected defects. A decision emergency replacement or establishing safety levels
for live-line work can then be made.

During the scanning of an insulator, the Insulator Tester Operator manipulates the Insulator
Tester with a hot stick, while the Tablet Operator uses the Tablet/Laptop. Once the scan is done,
the Tablet Operator can immediately download the data to get the graphic representation of
the distribution of the E-field along the composite (polymeric) insulator.

Once the Tablet Operator has downloaded the data from the Insulator Tester and has viewed
the graph of the insulator’s E-field, the Tablet Operator can choose to Accept or Reject the scan
using the Windows-based Insulator Tester software interface installed on the Tablet/Laptop. In
either case, the data in the Insulator Tester gathered during the scan will be deleted after
download to the Tablet/Laptop.

22
Chapter 5

Using the Composite Insulator Tester &

Software

23
Using the Composite Insulator Tester & Software

24
 Using the Composite Insulator Tester & Software

5.0 Using the Composite Insulator Tester & Software

The Composite Insulator Tester and Tablet/Laptop are used together in the field. The Tablet
Operator controls the Tablet/Laptop running the Windows-based Insulator Software while the
Insulator Tester Operator controls the Composite Insulator Tester and scans the insulator.

After a scan of a composite (polymeric) insulator, the Tablet Operator can instantly download
the resulting data obtained by the Insulator Tester Operator. Once downloaded, the Tablet
Operator can view the E-field profile of the scanned insulator on the screen of the Tablet/Laptop
and the relative health of the insulator can be assessed while in the field.

Using the Tablet/Laptop, the Tablet Operator can choose to Accept or Reject the scan. In both
cases, once a choice has been made by the Tablet Operator the data in the Insulator Tester is
erased. If the choice is made to Accept the scan, the data is stored on the Tablet/Laptop.

5.1 BEFORE Testing Sessions

If required, adjust the date and the time of the tablet. Begin by double-clicking the Insulator
Tester icon. Ensure that the Bluetooth feature is enabled on the Tablet/Laptop.

5.1.1 Select the Default Folder

First, set the Default folder where the data will be stored. From the screen, select Set Default
Folder. A dialogue box will be returned showing you the default file location.

25
 Using the Composite Insulator Tester & Software

5.1.2 Changing the Folder

You can change the default location and folder name by selecting Change Folder. The Change
Folder selection and Windows OS will guide you through the steps. Be sure to select Accept at
the end of the process.

5.1.3 Create a List of Insulator Identifications

Create a listing of all insulators to be tested during an upcoming Testing session. This list will be
used during a testing session to identify each insulator. This is best done with the Tablet
engaged with the keyboard for ease of typing.

To create an Insulator Identification List, you have 3 choices:

 Select Edit Insulator Identifications and type in the list on the tablet PC
 Install the Positron Tester Software on any Windows based Desktop and type in the list.
This part of the software is not copy protected; no Software Activation Key is required
for this operation. The file created has the suffix “.ID”. This file can then be copied from
the Desktop to the Tablet PC using the USB memory stick supplied with the equipment.
Copy the file in the Folder selected in the previous section of the manual: “Changing the
Folder”

If the Power Utility has already a long list of Insulator Identifications in Excel or ASCII format,
Positron can assist in the conversion to “.ID” format. Note: The “.ID” file can be edited using any
ASCII editor such as Microsoft Notepad.

26
 Using the Composite Insulator Tester & Software

A dialogue window will open so you can open the Default.id file. This will be used to enter the
information identifying the insulators to be scanned.

The Identification List Editor

will open. Edit a field by
clicking into it and move to the
next field using the TAB key on
your keyboard. The ENTER key
will bring you to the field
immediately beneath.

With the list completed, select

Save and Close.

Note that number shown in

the upper-left corner of the
Identification List Editor
corresponds to the number of
entries there are in the list.

27
 Using the Composite Insulator Tester & Software

Enter any user defined code in the Code field. This will open the Save this Identification List
dialogue box.
Enter a name for your list, and click Save. The list is saved with a file suffix of “.ID”.

5.1.4 Verifying Communication Before a Testing Session

Prior to going out in the field to use the Composite Insulator Tester, testing the Bluetooth
communication between the Insulator Tester and the Tablet/Laptop is advised. This can only be
done with the PC Insulator Tester software activated. After communication has been
established, the Insulator Tester and Bluetooth adaptor can be switched off again before going
out into the field.

5.1.5 Switching the Probe On

To activate the Insulator Tester, remove the Power Switch Cover and move the power switch to
the right, toward the DB-9 connector, as shown in Figure 10. The Insulator Tester will first enter
the Power-On Self-Test (POST). See 5.1.5.1 for details.

Ensure the slide switch on the Bluetooth adapter is in the DCE position. Insert the Bluetooth
Serial adapter into the DB-9 Serial port of the Insulator Tester Probe. The Bluetooth Serial
adapter is powered by the battery of the Insulator Tester.

28
 Using the Composite Insulator Tester & Software

ON

Location of Power Locate Power Switch Slide the Power Switch to the
Switch Cover Cover and remove right to the “ON” position,
toward the DB-9 connector

Ensure the slide switch on the Bluetooth

adapter is in the DCE position.
Figure 10

29
 Using the Composite Insulator Tester & Software

5.1.5.1 Power-On Self-Test (POST) of the Insulator Tester

Upon switching the Insulator Tester on, the POST process commences and the infrared
detectors are verified.

The power-up sequence for the 3782091C/x Composite Insulator Tester is described below:
1. Apply power by sliding the switch located on the side of the Insulator Tester, underneath
the Switch Cover, toward the RS232 connector
2. The LED will flash Amber once
3. The LED will then flash Green four times
4. After which, the LED will flash Amber 10 times and shut off during which the Infrared beams
and sensors are tested (IR1, IR2).
5. If the Red LED begins flashing, then the Insulator Tester’s infrared sensors are being
obstructed. Ensure that there are no obstructions and that the lenses are not fouled. The
Red LED will stop flashing the moment the infrared beams are unobstructed.

To fully check the 2 infrared beams (IR1, IR2), make a hand-pass through the beams, inside the
sled near the Probe at the beginning of the long tone.

Once the infrared beams have been broken, or after flashing 10 times, the LED and the tone will
turn off.
Once the Insulator Tester has been activated and the POST procedure is finished,
communications between the Probe and the Windows-based software on the Tablet/Laptop
must be tested.

30
 Using the Composite Insulator Tester & Software

5.1.6 Check Long-Range Bluetooth Serial Port Communication

Select the Check Serial Port Communication button to verify long range Bluetooth connectivity
between the Tablet/Laptop and the Insulator Tester prior to going into the field.

The Check Bluetooth Serial Port dialogue screen will appear. Select the COM Port used by the
Tablet/Laptop to communicate with the Bluetooth adapter.

Select the RED ON-OFF button. The button will turn YELLOW and “Wait” will appear until
Bluetooth communication is established, and then it will turn GREEN.

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 Using the Composite Insulator Tester & Software

NOTE
If the button does not turn YELLOW and read "Wait", but turns GREEN immediately, try another
port. If the button flashes YELLOW before GREEN, you have connected to the correct COM port.
If the incorrect COM Port has been selected, an error message may be returned. If so, change
the COM Port and retry.

These steps verify communication with the Tablet and the Insulator Tester’s Bluetooth RS232
Adapter. Take note of the COM port associated with the Bluetooth Adapter. This COM port will
need to be reconnected once the unit is taken to the field for a scanning session.

It is important not to transport the Insulator Tester to the testing location with the Bluetooth
Adapter inserted in the DB9 connector. This is to avoid possible physical damage during
transport.

NOTE The buttons in the Insulator Tester Software turn GREEN once each software function receives
an acknowledgment from the Insulator Tester. If a button in the Insulator Tester Software
turns RED after it has been GREEN, the Insulator Tester may be in sleep mode, and the Push
Button of the Insulator Tester must be pressed to bring the unit into Awake Mode.

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 Using the Composite Insulator Tester & Software

5.1.7 Get Revision of the Probe

Select Get Revision of the Probe to receive the Insulator Tester’s internal Firmware Revision
level. Normally, this function is used is used by Positron Technical Support when
troubleshooting the Insulator Tester. In this instance, the function is used as a confirmation that
the Tablet/Laptop can communicate a command to the Insulator Tester and that the Insulator
Tester will respond via the long range Bluetooth communication through the associated COM
Port.
Once you have selected Get Revision of the Probe, communication between the Tablet and
Insulator Tester is established. Ensure that the Probe is in Awake Mode by pressing the push
button of the Insulator Tester Probe. See Figure 11. If required, select Get Revision of the Probe
after the Probe is awakened.
This step verifies that the Tablet/Laptop can communicate with the Probe. Once Bluetooth
connectivity and functional communication are verified, the Probe can be switched off. The
Probe will be switched on again in the field when scanning is to begin.

C-Tester V2.0 60Hz

Example Only

Figure 11

NOTE
Before going out into the field for an insulator scanning session, ensure the Positron Insulator
Tester and Tablet/Laptop are fully charged. The batteries of the Tablet/Laptop are best
maintained for longer life by recharging before the battery charge depletes below 50%.

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 Using the Composite Insulator Tester & Software

5.2 DURING Testing Sessions

It is important to disable the WIFI of the Tablet/Laptop to avoid long
operating system updates and interference with the long range
Bluetooth link while performing a testing session.

Equipped with the Tablet separated from the keyboard, the Ground
Operator launches the Insulator Tester Software. Optionally, the
camera of the Tablet/Laptop can be used take a picture of the tested tower.

To activate the Probe, remove the Power Switch Cover and move the power switch to the right,
toward the DB-9 connector, as shown in Figure 12. The Probe will first enter the Power-On Self-
Test (POST) as described in 5.1.5.1.

Ensure the slide switch on the Bluetooth adapter is in the DCE position. Insert the Bluetooth
Serial adapter into the DB-9 Serial port of the Insulator Tester Probe. The Bluetooth Serial
adapter is powered by the battery of the Insulator Tester.

ON

Location of Power Locate Power Switch Slide the Power Switch to the
Switch Cover Cover and remove right to the “ON” position, toward
the DB-9 connector

Ensure the slide switch on the Bluetooth adapter

is in the DCE position.

Figure 12

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 Using the Composite Insulator Tester & Software

Connect to the Insulator Tester prior to Insulator Tester

Operator ascension. Ensuring that the Insulator Tester has
been switched ON, select Connect to Probe and reconnect
to the same COM port noted in the communications check
performed prior to going out in the field for a scanning
session.

Select the appropriate COM Port, and Select ON.

It is recommended to connect the Bluetooth in the field prior to Insulator Tester Operator
climbing the tower. Use the Send Alert to Probe button in the field to check the communication
link. The Probe will respond with an annunciating tone.

With communication confirmed, the Insulator Tester Operator can now ascend the Tower. Once
in position, the Insulator Tester Operator should press the Insulator Tester’s button to ensure it
is in Awake Mode. If not, the Tablet Operator will be unable to signal the Insulator Tester.
Ensure that the LED of the Probe is flashing GREEN.

After 8 minutes of no communication, the Insulator Tester will go into Sleep mode. The Tablet
Operator can keep the Insulator Tester awake by sending a download request or by pressing the
Send Alert to probe button in the Windows based Insulator Software interface.

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 Using the Composite Insulator Tester & Software

5.2.1 Scanning an Insulator

5.2.1.1 Performing a “V” Scan or Horizontal scan

Once the Insulator Tester is securely fastened to the sled and the hot stick is attached, follow
this procedure, per Figure 14:
1. Following the instructions of the Tablet Operator, if the LED is not flashing, press the Push-
button on the Insulator Tester (See Figure 13) and place the
Insulator Tester as close as possible to the low voltage end of
the composite (polymeric) insulator.
Figure 13
2. Slide the tester along the insulator toward the high voltage
end of the string. A tone will sound each time a reading is
taken at each insulator skirt (shed).
3. Remove the Insulator Tester from the insulator and wait for instructions from the Tablet
Operator.
 The Tablet Operator will Download the scanned data to the Tablet/Laptop PC to view
the resulting graph and will Accept or Reject the scan. In either case, the data is wiped
from the Insulator Tester leaving the Insulator Tester ready for the next scan.
 The Tablet Operator selects Send Alert to Probe and the annunciator tone attracts the
attention of the Insulator Tester Operator so the Tablet Operator at Ground level
communicates the next step to the Insulator Tester Operator.
 This process is repeated for each insulator.

Performing a “V” Scan

Place the Probe close to the low voltage end of the insulator and slide the Probe
along the insulator, moving the Probe from 1 skirt (shed) per second up to 10
skirts (sheds) per second, toward the high-voltage end and withdraw the Probe.

1. To facilitate the manipulation,

the hot stick should be almost
parallel to the insulators.
2. The angle should be adjusted as
shown on the above figure.
3. Apply constant pressure
downward to keep the sled
against the insulator at all times.

Figure 14

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5.2.1.2 Performing a Vertical Scan

A single scan is performed to verify the Composite (Polymeric) insulator.
1. Following the instructions of the Tablet Operator, if the LED is not flashing, press the
Push-button on the Insulator Tester (See Figure 15) and place the Insulator Tester
against the insulator nearest possible to the low voltage end of the Composite
(Polymeric) insulator, per Figure 16.

Figure 15

2. Then slide the Insulator Tester toward the high voltage end of the insulator. A tone will
sound each time a reading is taken at each insulator skirt (shed). The Insulator Tester
may be moved at a speed from 1 skirt (shed) per second up to 10 skirts (sheds) per
second.

3. Remove the Insulator Tester from the insulator and wait for instructions from the Tablet
Operator.

Performing a
Vertical Scan
Place the Probe close to the low
voltage end of the insulator and slide
the Probe along the insulator,
moving the Probe from 1 skirt (shed)
per second up to 10 skirts (sheds) per
second, toward the high-voltage end
and withdraw the Probe.

Figure 16

NOTE
It is important to avoid moving the Insulator Tester backward at any time during the
execution of a scan of the Composite (polymeric) insulators. The adjustable skids can be
removed to accommodate large Composite insulators.

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 Using the Composite Insulator Tester & Software

5.2.2 Downloading Data

The result of the scan is immediately downloaded and viewed on the Tablet/Laptop PC.

NOTE During the Download process, if a system message is returned stating “No data is available from
the Probe” this indicates that the Insulator Tester Software is in communication with the
Insulator Tester, but that there is no data in the Insulator Tester to download. The Download
button will still turn GREEN, indicating that the Windows-based Insulator Tester Software is able
to communicate with the Insulator Tester, but that no data was resident.

A successful Download will be confirmed by a system message stating Data received

successfully and the TAG button will turn GREEN.

The Download from the Probe dialog box will open, showing the graph of the E-Field of the
scanned insulator. From this screen, you can associate the insulator scan with an ID created
earlier in the Insulator Identification List.

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 Using the Composite Insulator Tester & Software

Select TAG and the Select Insulator Identification List will open.

From the Select Insulator Identification List you can

select and open the Insulator ID List created before the
testing session.

Select the Insulator just scanned from the list created

earlier, and select TAG.

Select Graphic to see one or more graphs of the E-Field from scans of
the last tested insulator. If more than one scan was done on the last
tested insulator, click or touch the graphic to see the next related
graphic.

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 Using the Composite Insulator Tester & Software

An instant determination can be made by the Tablet Operator whether to Reject or Accept the
last insulator scan. Here are some examples of scans to be rejected:
 Incomplete scan: The Tower operator stopped for any reasons the scan before reaching
the end of the scan
 Shed missing: The sled jumped over a shed or skirt because the operator didn’t apply
enough pressure on the hot-stick
 Curves don’t match: If two scans have been performed, the two curves should be
almost identical
 Practice session: The first time, it is recommended to perform some “dummy” scans to
get used to the manipulation of the hot-stick

Skirt (Shed) Number

Sleep
Mode

If the scan is rejected, a system

message will be returned asking if you
are sure you want to delete the
downloaded data. If rejected, the data
is erased from the Insulator Tester
Software database.

If accepted, the data from the scan, with

all identifiers, is retained in the results
database of the Insulator Tester Software
database.

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 Using the Composite Insulator Tester & Software

In the example shown below, the data was accepted by the Tablet Operator.

Once accepted, the next insulator may be scanned. The Tablet Operator can attract the
attention of the Insulator Tester Operator by selecting Send Alert to Probe and issue the
instructions for another insulator scan.

If this was the last planned scan, the Tablet Operator may elect to select:

A) Select Sleep Mode to put the Insulator Tester into sleep mode (The Insulator Tester can be
awakened by pressing the Push Button of the Insulator Tester).
B) Optionally, select Close button to close the current window (The Bluetooth will disconnect
to save power).

If during the process any of the software interface buttons turns RED when selected, it may
mean that the Probe has gone into sleep mode. The Tower Operator must be signaled to wake
the Probe by pressing the Probe’s Push Button.

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 Using the Composite Insulator Tester & Software

5.3 Using the Tester without the Tablet and Bluetooth

It is possible to use the tester in a mode without downloading the data after each scan. This
mode requires the Tester Operator to push the button on the probe after each scan in order to
store the data in the probe. The data stored in the probe can be downloaded at a later time.

We do not recommend this method as it has the following disadvantages:

 The user does not get instantaneous feedback on the condition of the insulator tested.
 A dangerous condition will not be known until after the data is downloaded.
 If a scan is improperly done, this will only be known later and a return trip might be
necessary.
 It requires the user to take notes and later correlate manually these notes with actual
towers and insulators identification.
 The database created would contain only the E-Field data. The insulator and tower
identifications associated with the E-field curves would therefore not be included within
the database for future use.

Advantage of using the Tablet/PC with Bluetooth:

 The use of the tablet enables the manager to download or type in a list of the towers and
insulators to be tested so that the Tablet Operator has an assigned task list for the field
work.
 The Tablet Operator and Tester Operator can work together without having to take notes
to correlate the towers and insulators tested data curves with the tower identification
and each insulator. The curves are instantly tagged by the Tablet Operator to the tower
and insulator including phase, etc. This saves a lot of time and also errors that can occur
when using a manual identification method.

Bulk downloading stored data from the probe to a PC:

 This can be done via the Bluetooth provided with the Tester to a Bluetooth enabled PC.

The following procedure is applicable ONLY for bulk download from the probe if the tablet
and Bluetooth are not used in the field. Disregard this procedure when using the Positron
Tester in the recommended manner with the tablet/PC and Bluetooth while using the Tester
in the field.

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 Using the Composite Insulator Tester & Software

To download bulk E-field data stored in the probe:

1- Connect the Bluetooth adapter to the probe (Ensure the slide switch on the adapter is in
the DCE position)

2- Press the push button on the probe

3- Start the Positron software on the Bluetooth enabled Tablet/Laptop PC, select the folder
by pressing the “Set Default Folder” button then press “Connect to probe”

Main Menu

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 Using the Composite Insulator Tester & Software

4- Select the COM port and press “Download”

5- After receiving the message “Data received successfully”, press the “TAG” button

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 Using the Composite Insulator Tester & Software

6- Select “Default.id” file, select the first line in the list then press on “TAG” button

7- Press “Graphic”, close the graphic displayed, press “Accept” then press “Close”

8- The E-field data is stored in the database located into the previously selected folder.
The database consists in two ASCII files: Date.PRN and Date.LOG.

9- Press on the “Graphics” button on the Main Menu to display the graphics. The Graphics
will not have any insulator identification into their title.

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 Using the Composite Insulator Tester & Software

5.4 AFTER Testing Sessions

5.4.1 Displaying Graphs

At any time before, during or after a testing session,
press the “Graphics” button on the Tablet screen to
display the graphs from the data stored in the
Tablet/Laptop. Refer to Chapter 6 for interpretation
of the graphs.

5.4.2 Searching the Database

Search a database for a given insulator in the database to evaluate its degradation over time.
See Section 6.6 for a description of superimposed graph comparison.

To search for an insulator:

 Browse and select the “Search” button from the menu of the Insulator Tester Software,
 Select the folder (and optionally all its subfolders)
 then choose an insulator
 display the chosen insulator
 select the next insulator
 display its graphic and reduce its opacity to superimpose many graphics
 the degradation over time becomes evident

+ =
One graph superimposed on another using the Compare feature

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 Using the Composite Insulator Tester & Software

5.5 Important General Notes

 Always use the same Bluetooth adapter with its paired Tablet/Laptop.

 If the Insulator Tester has not been used for more than six (6) months, recharge its Ni-Cad
battery before turning ON the power of the Insulator Tester.
 The Insulator Tester’s battery should be recharged overnight (9 hours minimum) before
each day of testing. If the power switch remains ON, the battery will discharge completely
after two days.
 Recharge the battery of the Insulator Tester and the Tablet/Laptop before a day of testing.
 Switch the power OFF when the Insulator Tester is left unused. To switch the Probe OFF,
remove the cover and move the slide switch away from the RS232 connector.
 To verify that the power is ON, press the push-button; the LED should flash, then press the
push-button again to turn the light OFF.
 Do not use the Insulator Tester and the Tablet/Laptop in rain or snow or during lightning.
 To recharge the battery, remove the RS232 cover (3” x 1”), plug the charger cable to the
Insulator Tester and plug the universal wall transformer to a 120/220 Vac source, 50 or 60
Hz.
 If the battery is completely discharged (No light on power-up), switch the Insulator Tester
OFF while the battery is recharging. Under normal circumstances, it is not necessary to turn
the Insulator Tester OFF during a recharge.

Switching the Insulator Tester OFF will erase all data in the Insulator Tester.
The equipment covered in this manual should be used and serviced only by competent and
trained personnel familiar with and following good work safety practices. This equipment is
intended solely for the use by such trained personnel. This manual is not intended as a
substitute for adequate training and experience. Appropriate safety procedures must be
followed at all times in the use of this equipment.

WARNING
NOTE This equipment will detect any conductive defect irrespective of the cause of the conductive
defect. Conductive defects can be manufacturing defects or internal defects due to
deterioration or caused by mechanical failure or cracks or due to conductive pollution. The
tester does not detect non-conductive defects including mechanical defects that have not
resulted in a conductive defect.

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Using the Composite Insulator Tester & Software

48
Chapter 6

Interpreting Graphic Results

49
Interpreting Graphic Results

50
 Interpreting Graphic Results

6.0 Interpreting Graphic Results

6.1 Understanding the Graphic
The data transfer software on the Tablet/Laptop creates ASCII files. MS-Excel or any text editor,
such as Microsoft NOTEPAD, can import these files. The tagging of an insulator creates, an ASCII
file “.LOG”, which contains time tag and insulator identification pairs. The associated data file
".PRN" contains the same time tag which is used to identify the data.
See Figure 17 for a description of the fields shown on the graphs.
A) Log/Lin indicates the scaling of the graphic results of the scans, and is selectable.
B) Shows the date of scan and the type of insulator tester (CTester = Composite Tester)
C) Detailed information of the scanned insulator taken from the user’s insulator list.
D) “t = 497” indicates the number of seconds since midnight.
E) This pull-down menu allows the selection of an insulator identification:
i. 7010 identifies the particular power transmission line being scanned
ii. 0038 identifies a particular tower associated with the power transmission line being
scanned
iii. D indicates the power phase associated with the power transmission line being
scanned
iv. 1 indicates that it is the 1st insulator for the given phase,
v. The last two characters can be any alphanumeric characters chosen by the user. These
last 2 characters are not used by the software Search function. The other
alphanumeric characters are used for the "Search for a given insulator” function.

E
D
B

A C

Deviations in the curve of the graph of the E-

field of the composite insulator indicates
conductive issues with the insulator

Skirt (Shed) Number

Figure 17: Example of a Graph of a Composite (polymeric) Insulator Scan shown using LOG Scale
51
 Interpreting Graphic Results

6.2 Linear and Log Graphic Options

The “Linear” display mode is used to display the electric field readings from the Probe on a
linear scale. It is normally used for lower voltage applications.
The “Log” display mode is used to amplify the small variations in the lower portion of the curve
for longer composite (polymeric) insulator.

Skirt (Shed) Number

Figure 18: Example of scan of a bad insulator shown on Linear Scale

Skirt (Shed) Number

Figure 19: Example of scan of the same insulator shown on Log Scale, focusing on
the magnified variations on the lower portion of the curve.

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 Interpreting Graphic Results

6.3 Composite Insulator Tester Results: Healthy Insulators

The graphs below show the insulator skirt (shed) on the horizontal axis, with “1” being the
insulator skirt nearest the tower side. The vertical axis represents the strength of the electrical
field in kilovolts/meter, expressed as “E-field (kV/m)”. The E-field is measured longitudinally at
each skirt along the energized composite (polymeric) insulator by the Probe.

The smoothness of the curves of the E-field characterizes a healthy insulator.

Skirt (Shed) Number

Skirt (Shed) Number

Figure 20: Graphic representations of the E-Field of two Healthy Composite

(polymeric) Insulators shown in the Log scale

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 Interpreting Graphic Results

6.4 Composite Insulator Tester Results: Unhealthy Insulators

Disturbances in the E-field surrounding the composite (polymeric) insulator indicate defects. The
severity of the deviation in the curve of the E-field reflects the severity of the defect.

This graph displays manufacturing

floating defects.

Skirt (Shed) Number

This graph displays

a connected carbon
tracking fault

Skirt (Shed) Number

Figure 21: Graphic representations of the E-Field of two Unhealthy Composite

(polymeric) Insulators shown in the Log scale

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 Interpreting Graphic Results

6.5 Comparing Historical Graphs

Graphs can be superimposed for comparison. Refer to Figure 23. Place one graph over the
other, and reduce the opaqueness down from 100 until one graph is visible through the other.

Figure 22: One Composite insulator graph superimposed on another using the Compare feature

55
56
Chapter 7

Specifications

57
Specifications

58
 Specifications

7.0 Specifications

Parameter Specifications
Maximum skirts per insulator 150 skirts
Minimum skirts per insulator 5 skirts (sheds)
Scanning speed From 1 to 10 skirts/sec
Maximum voltage 1 million Volts
Minimum battery recharging time 10 hours (one night)
Cumulative use between charges 12 hours
Maximum period between battery charges 1 day
Operating temperature range:
 Probe -40oF to 167oF (-40oC to 75oC)
 Bluetooth Adapter -4oF to 167oF (-20oC to 75oC)
Composite Tester Dimensions 12" x 11" x 6" (30.5 cm x 28 cm x 15 cm)
Skirt (shed) diameter 4.3” to 6.7” (10.9 cm to 17 cm)
Weight (Composite) 2.4 lbs (1 kg)
Humidity 95%
Factory calibration
500 raw units = 100 kV/m longitudinally
(User recalibration is not required)

NOTE To be used on AC lines only

59
Specifications

60
Chapter 8

Recommended Practices

61
Recommended Practices

62
 Recommended Practices

8.0 Recommended Practices

8.1 Horizontal and V Scan of a Composite insulator

Figure 23

Place the Probe close to the low voltage end of the insulator and slide the Probe along the insulator,
moving the Probe from 1 skirt (shed) per second up to 10 skirts (sheds) per second, toward the high-
voltage end and withdraw the Probe.

1. To facilitate the manipulation, the hot stick should be almost parallel to the insulators, per
Figure 23.
2. The angle should be adjusted as shown on the above figure.
3. Apply constant pressure downward to keep the sled against the insulator at all times.

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 Recommended Practices

8.2 Vertical Scan of a Composite Insulator (Preferred Method)

Same procedure for

horizontal insulator

Figure 24

Place the Probe close to the low voltage end of the insulator and slide the Probe along the insulator,
moving the Probe from 1 skirt (shed) per second up to 10 skirts (sheds) per second, toward the high-
voltage end and withdraw the Probe.

To facilitate the manipulation, the hot stick should be almost vertical, per Figure 24.

Apply pressure toward the insulator to keep the sled against the insulators at all times.

64
 Recommended Practices

8.3 Vertical Scan of a Composite Insulator (Alternate Method)

Figure 25

Place the Probe close to the low voltage end of the insulator and slide the Probe along the insulator,
moving the Probe from 1 skirt (shed) per second up to 10 skirts (sheds) per second, toward the high-
voltage end and withdraw the Probe.

65
66
Chapter 9

Important Information

67
Important Information

68
 Important Information

9.0 Important Information

9.1 Service and Support
Positron Contact Information

General information: Receiving address:

Positron Inc. Positron Inc.
5101 Buchan Street 5180 Pare Street
Suite 220 Montreal, Québec, Canada
Montreal, Québec, Canada H4P 1P3
H4P 2R8
US and Canada: 1-888-577-5254
International: 1-514-345-2214
Fax: 1-514-345-2271
E-mail: [email protected]
Web site : www.positronpower.com
Repairs US and Canada: 1-888-577-5254,
Option 1
International: 001-514-345-2220,
Option 1
We can communicate also by Skype if pre-advised by e-mail.

9.2 Technical Customer Support

Positron is committed to providing excellent ongoing technical support to its customers. A team of
specialists is always available for telephone consultations, or for on-site visits to assist in maintenance
and troubleshooting.

For more information, or assistance in the planning, configuration, use and interpretation of data
produced by the equipment, contact Technical Customer Support (TCS) at 1-888-577-5254, Option 1,
Option 3 (US and Canada) or +1-514-345-2220 Option 1, Option 3 (International).Or, email
[email protected]. Skype calls can be arranged.

9.3 Customer Training

Full customer training courses on the operation and results interpretation of Positron Insulator Testers
are available. For information, contact Positron.

9.4 Repair Service

All warranty repairs are performed at no cost. Positron reserves the right to repair or replace any
equipment that has been found to be defective.
For information about out-of-warranty repairs, contact Positron’s Repair department at 1-888-577-5254
(US and Canada) or +1-514-345-2220 (International).
Due to the varied nature of repairs, no specific turnaround can be guaranteed, but average turnaround
time is two weeks from date of receipt. In emergency situations, special arrangements can be made. All
repaired items are warranted for a period of 180 days, or balance or warranty, whichever is longer.

69
 Important Information

Before returning any items to Positron for repair, warranty repair or replacement, call or e-mail the
Repair Department ([email protected]) to obtain a Return Material Authorization (RMA) number.
Parts returned without RMA numbers cannot be accepted. The RMA number must always be clearly
marked on all boxes and crates and on all shipping documents.
To accelerate the repair process, whenever possible, include a report detailing the reason for return with
the unit(s). Also, please include the name and phone number of a contact person should our Repair
department need further information.
When packing items being returned for repair, please ensure they are properly packed and shipped in
their carrying cases to avoid further damage.

9.5 Warranty
Subject to the provisions of this paragraph, Positron warrants that the equipment shall perform in
accordance with Positron's specifications. The warranty remains valid for two (2) years from the date of
shipment. The warranty fully covers workmanship, materials and labor. Positron shall, at its sole
discretion, repair or replace the problem unit.
During the warranty period, freight costs to ship defective equipment to Positron are borne by the
Customer, while the return of replaced or repaired equipment is at Positron's expense. To obtain an RMA
for warranty repair, e-mail [email protected].

9.6 Limitation of Liability

Subject to anything to the contrary contained herein, Positron's sole obligation and liability and the
customer's sole remedy for Positron's negligence, breach of warranty, breach of contract or for any other
liability in any way connected with or arising out of, the equipment or any services performed by
Positron shall be as follows:

 In all situations involving performance or non-performance of the equipment or any component

thereof, the customer's sole remedy shall be, at Positron's option, the repair or replacement of the
equipment or said component.

 For any other claim in any other way related to the subject matter of any order under, the
customer shall be entitled to recover actual and direct damages; provided that Positron's liability for
damages for any cause whatsoever, and regardless of the form of the action, whether in contract or in
tort (including negligence), shall be limited to the value of the order.
Positron shall not be obligated to repair or replace any item of the equipment which has been repaired
by others, abused or improperly handled, improperly stored, altered or used with third party material or
equipment, which material, or equipment may be defective, of poor quality or incompatible with the
equipment supplied by Positron, and Positron shall not be obligated to repair or replace any component
of the equipment which has not been installed according to Positron specifications.
IN NO EVENT SHALL POSITRON BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL,
PUNITIVE, EXEMPLARY OR SIMILAR OR ADDITIONAL DAMAGES INCURRED OR SUFFERED INCLUDING LOSS
OF PROFITS, LOSS OF REVENUES, LOSS OF DATA, LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL,
LOSS OF LIFE, STAFF INJURY, LOSS OF EXPECTED SAVINGS OR BUSINESS INTERRUPTION ARISING OUT OF

70
 Important Information

OR IN CONNECTION WITH THE EQUIPMENT, A PURCHASE ORDER SUPPLIES, MAINTENANCE SERVICES OR

OTHER SERVICES FURNISHED HEREUNDER, EVEN IF POSITRON HAS BEEN ADVISED OR IS AWARE OF THE
POSSIBILITY OF SUCH DAMAGES.

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, POSITRON DISCLAIMS ANY FURTHER
CONDITIONS, REPRESENTATIONS OR WARRANTIES, WHETHER WRITTEN OR ORAL, EXPRESSED OR
IMPLIED, INCLUDING THE CONDITIONS AND WARRANTIES OF MERCHANTABILITY, MERCHANTABLE
QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, PERFORMANCE AND THOSE ARISING FROM
STATUE, TO THE EXTENT PERMITTED BY LAW. POSITRON DOES NOT WARRANT THAT THE SYSTEM WILL
OPERATE WITHOUT INTERRUPTION OR THAT IT WILL BE ERROR FREE.

9.7 Disclaimer Notice

The equipment covered in this manual should be used and serviced only by competent and trained
personnel familiar with and following good work safety practices. This equipment is intended solely for
the use by such trained personnel and is not intended as a substitute for adequate training and
experience. Appropriate safety procedures must be followed at all times in the use of this equipment.

The descriptive information contained in this manual is not intended to and does not cover all details,
usages, or methods of use of this equipment, and such information is not intended to discuss all
situations or contingencies which might be encountered with respect to the operation, maintenance or
use of the equipment. This information is provided for purposes of description only and is not to be
relied upon or utilized by any purchaser as instructions, warranties, specifications or use certifications.
Although Positron Inc. has made every effort to ensure the accuracy of the information contained herein,
this document is subject to change without notice due to ongoing product development. Any additional
information which may be required by any purchaser regarding the use, maintenance, installation or
operation of this equipment should be referred to Positron Inc.

9.8 Cancellation and Rescheduling Charges

Should the customer cancel, prior to shipment, any part of an order, the customer agrees to pay to
Positron cancellation charges, not as a penalty, which shall total all expenses, including labor expenses,
incurred by Positron prior to said cancellation. Modified equipment that has been specially developed for
the customer's specific applications shall not be subject to cancellation. Cancellation or rescheduling is
not permissible after shipment of the System.

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 Important Information

Positron’s Suite of Insulator Products

Simply slide the tester sled along the insulator (string).

Positron’s Insulators Testers and software enhances worker safety with an Instant Graphical
Download of the insulator’s surrounding E-field for immediate on-site viewing, providing
immediate warning for DANGEROUS conditions.

Porcelain Tester
The Porcelain Tester is used
for Porcelain and Glass
insulators.

Composite Tester
The Composite Tester is used to detect floating or connected
defects for Composite (or Polymeric) insulators

Universal Power Station Insulator Tester

The Universal Power Station Insulator Tester has been specifically
designed for use in fully energized power stations to test bushings
and insulators of all shapes and sizes.

Positron’s Mapping System displays at a glance the health and

location of the insulators in the power network.

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