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Home / Blogs / How to submit Facebook APP approval for review in XeroChat

How To Submit Facebook APP Approval For Review In XeroChat

 26th Aug 2019  23  9475  Social Media Management

How to submit a Facebook app for review

You will need below permission to run XeroChat’s core features.

manage_pages
publish_pages
read_insights
pages_messaging
pages_user_gender
pages_user_locale
pages_user_timezone

Make sure to keep Facebook APP in development mode

Import Facebook account who is the admin of the app. You need to create screencast like the below video which will show
how Facebook login has integrated and using the permission XeroChat system.
Demo Screencast:  You may download this video & submit this video . Download Demo Screencast. However, we strongly
recommend creating your own screencast video.

Demo Screen-cast for XeroChat Facebook APP Submission

How to submit app for review

How to submit for Facebook APP Approval for XeroChat

Content for each permission to submit

App Veri cation

https://preview.xerochat.com/home/login_page
Username : [email protected]
Password : 123456
1. User Login to our system with their system username & password.
2. Go to Import Account Menu
3. User then Click the button "Login with Facebook" to import Facebook Account.
3. Our system get the user information, Page List & Access Token.
4. Then user go to Facebook Poster Menu.
5. Then user can create campaign for posting in their pages.
6. User can post text, image, video, link, slider video in their pages & schedule for a future date.

manage_pages:

1. User Login to our system with their system username & password.
2. Go to Import Account Menu
3. User then Click the button "Login with Facebook" to import Facebook Account.
3. Our system get the user information, Page List & Access Token.
4. Then user go to Facebook Poster Menu.
5. Then user can create campaign for posting in their pages.
6. User can post text, image, video, link, slider video in their pages & schedule for a future date.

publish_pages:

1. User Login to our system with their system username & password.
2. Go to Import Account Menu
3. User then Click the button "Login with Facebook" to import Facebook Account.
3. Our system gets the user information, Page List & Access Token.
4. Then user goes to Facebook Poster Menu.
5. Then user can create a campaign for posting in their pages.
6. User can post text, image, video, link, slider video in their pages & schedule for a future date.

read_insights:

read_insights permission is needed to show Page Messenger Analytics.

1. User Login to our system with their system username & password.
2. Go to Import Account Menu
3. User then Click the button "Login with Facebook" to import Facebook Account.
3. Our system gets the user information, Page List & Access Token.
4. Then from page list, click on the page’s pro le image (Data Analytics) or page name , to see messenger insight of that
page
5. Messenger Analytics contains information of Daily unique new conversations, Messaging connections , Daily unique
blocked conversations, Daily unique reported conversations , etc.

Pages_messaging:

Use Cases:

Involved business integration to support live chat by humans.

Test and reproduce the functionality of your integration

Hi Facebook Team,

My Messenger BOT works like this way.

If people says "Hi", my BOT will reply "Hi, How can we help you?"
If people says "Info" my BOT will reply "We are a software rm. We develop web application.”
If anyone says "Support" my BOT will reply "Please put your question here, one of my team member will help you".
Thanks for your kind review.
Have a nice day.
Konok

user_genders

We need user gender to show them their interested items correctly depend on the Male or Female & also for using correct
pronouns for them.

User_locale

Our app is used by all over the world & we will send di erent message in a di erent language for them by identifying their
language.

User_timezone

We want to send message to users at a speci c time at their own time zone to avoid any interruption like avoid sending
push noti cations in the middle of the night.

Business Veri cation : After getting approval of this permission, you will need to assign your business manager account & you will
need to verify your business account also if not veri ed yet. Here you will nd the step to submit your business for veri cation.

Also you may follow some best practice for submitting business veri cation here

After getting approval of all permissions & business veri cation, turn Facebook app into Live Mode

After getting all approval you can see like this . This means all permissions are approved
23 Comments Login to comment

jmanuelirra
2 months ago
Hi, how are you?
Now I integrated the app with facebook, however, when I try to test in messenger the bot not response a
programared replies, can you help me?

xeroneitbd  Admin

2 months ago
Sorry for late response. Make sure you have enabled four messenger event in webhook settings for
that page for rst time. Then it should work for admin before getting approval & APP goes live.

If you still face problem, please feel free to contact our support desk by creating ticket & give access to
your system to check the matter for you.

jmanuelirra
1 month ago
Hi, how are you, now I have enabled four messenger event in webhook settings for my page, my app
was approved, however, messenger bot (replies), are not working.
Please, help me. Thanks.

xeroneitbd  Admin

1 month ago
 Feel free to contact support desk in this case.

ericfeigenblatt
4 months ago
Hello,
Would be grateful if you can guide us for this. We have get approval for other submission but only these
Not Approved: publish_pages, read_insights, manage_pages
All three they send this request: " While your screencast and notes provide a valid use case, we were unable to
verify this use case when we logged into your app. Please ensure that your app has correctly integrated the
requested permission, and resubmit for review so that we can complete testing."
Can you please guide us.
Thanks

miraz  Team

4 months ago
I am not sure what you have done. But if you can submit your facebook app according to our app
submission guideline it must approve. Because we are getting app approval regularly. Please recheck
you have submitted your app according to our same guidelines. if everything is ok it must approve.

However before resubmit, just make sure to login into the reviewer account & try to import your admin
account there.. Check if it's working or not . If it's worked, resubmit again & instruct the reviewer that it's
all working ne in my testing.

70percent
5 months ago
You have missed out on how to add a test user. I found that if a test user is not added in the development mode,
it is impossible to Login with Facebook as the test user.

xeroneitbd  Admin

5 months ago
You should be able to login with the admin account of the APP.

70percent
5 months ago
Of course, but do you give Facebook your Admin account ... I mean the Facebook account login...

albin39
5 months ago
the account is added to me in the software but not the pages, in developers I get some additional steps that do
not appear in the video that you have as a tutorial, sometimes my loging is also dropped, because it tells me that
the access token its caduced

andrex_nava
5 months ago
the App must be Public Mode before to send the App Review? ,

xeroneitbd  Admin

5 months ago
 No, Keep app in development mode before app review & also during submitting for review.

mahmudayaz
5 months ago
After getting all above mentioned approvals, when i turn on my app on live mode, all permission which was
approved, gone from the "My Permissions and Features"

Any idea how to resolve this issue?

xeroneitbd  Admin

5 months ago
Because you didn't do business veri cation & signed supplementary contract . Make sure to submit for
business veri cation , it's should be under Facebook app's Settings->Basic

mahmudayaz
5 months ago
Okay got it. and one more question. how background sync work? what if two pages at the same time
start for background sync. and only one sync is working other one is not? and is there any way to stop
the sync?

xeroneitbd  Admin

5 months ago
One will work, other stop & each time cron job takes one page for syncing. As it's for large list of page's
& avoid any server error due to large list, so each time it will work for one page & import 500
subscribers each time & gradually import all. No way to stop it right now.

tantan
7 months ago
I added My Permissions and Features as follows: manage_pages, pages_messaging, publish_pages and
read_insights. After getting approval of all permissions & business veri cation, turn Facebook app into Live
Mode, but why when everything has been approved that appears just email and default permission ?

Luayremal
7 months ago
hello All permissions have been approved
But this has not been approved read_insights

Not Approved: read_insights

App Veri cation feedback
We were unable to verify one or more of the requested permissions when we logged into your app. As a result,
you'll need to resubmit your app and ensure that the requested permission(s) are correctly integrated so that we
can complete testing.

read_insights feedback
Based on the notes and screencast provided, we weren't able to approve your request for this permission. Please
resubmit your request, and ensure that your notes and screencast provide a clear explanation that demonstrates
how your app will use the data, as well as who will be using your app (brands, advertisers, general users, etc.).

thanks
 xeroneitbd  Admin

7 months ago
Make sure that you displays Messenger Analytics in your Screencast & tell them that you need for
messenger analytics & then resubmit again.

JFOC
8 months ago
hi,
any idea for anyone who has been using EZInboxer and its addons and still want to use the same application
URL by removing the EZInboxer and replace with XeroChat, any instruction we can use or advice without
resubmit all approved permissions?

only need to submit some permission like user_timerzone, user_locale and user_genders. Do we need to create
a screencast for it ?

xeroneitbd  Admin

8 months ago
You will need to change all Facebook APP's con guration as below
App Domain , Site URL , Privacy Policy URL, Terms of Service URL, Valid OAuth redirect URIs as per new
installation.

JFOC
8 months ago
Okay.

How for the user_gender permissions and other new permissions to request?

xeroneitbd  Admin

8 months ago
You need to submit those permission that not available for your app. Instruction & sample data are
already available in this article.

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