Venkataramana Guduru

3810, 193rd PL SE Contact : +1 571 465 0370

Bothell, WA - 98012 Email : [email protected]

IT professional with total 16+ yrs. experience, 14+ years in Backup and Storage domain, an Enterprise Backup and
Storage Administrator specialized in NetApp, VNX and Backup technologies- Netbackup, Commvault, Arcserve, Avamar
and Cohesity. Having had hands on experience in backup & storage implementation on both Windows and Unix servers
along with VMware virtualization technologies. Performed installations, configurations, client migrations, upgrades,
patches and troubleshoot failures.

Technical Certifications:

 Certified Azure Administrator Associate

 AWS Solutions Architect – Associate level (course completion certificate)
 EMCISA – EMC Information Storage Associate v2.
 EMCSA – EMC Storage Administration Avamar Specialist
 Microsoft Certified Systems Engineer (MCSE) (plan, design, and implement Microsoft Windows server
solutions and architectures) course completed.
 ITIL Foundation Certified.

TECHNICAL SKILLS:

Backup Solutions: Symantec NetBackup (r6.x, r7.1, r7.5, r7.6.x), EMC Avamar (r6.x, r7.x, r18.x), EMC Networker (r8.1,
r18.x ), Commvault (11.x) , Backup Exec (14.x, 15.x ) CA Arcserve.(r11.5-r16.5), Rubrik and Cohesity Data platform
(6.3.1x, 6.5.1x)
EMC Devices: EMC Data Domain 890, 990, 9800, EMC IDP Appliance 5800, EMC AvamarGen4, Gen4S, VMAX,
Symmetrix. VNX and Isilon.
NAS Devices: NetApp (FAS3220, 3250)
Symantec Devices : Symantec Appliances 5230, 5330
Switches: Brocade, Cisco
Database: Oracle, SQL, SAP, DB2 (Knowledge in relation to backups)
Tape Libraries: IBM 3573, 3584, HP MSL 2024, 4048, 1x8 Autoloaders, Quantum PX Series Superloader.
Operating Systems: Windows, UNIX
Ticketing tools: USD, BMC Remedy, ServiceNow, GCARS (change management tool)
VPNs and tools: Cisco VPN client 5.0, Citrix XenAppWeb 11, Cisco AnyConnect, EnTrust
Reporting Tools: EMC DPA, EMC Backup and Recovery Manager, Symantec OpsCenter, DPQM.
Storage Knowledge: SAN, NAS, RAID TECHNOLOGIES
Protocols: TCP/IP, SAN, NAS, NFS, CIFS, iSCSI, FC, FCIP, FCoE, FTP, NDMP
Networking: LAN/WAN
Industry Trainings: ITIL

1. Company : Cohesity Inc. (Contracting via Good harbor group).

 Period : June 16 – December 31 (tentative end date)
Designation : Site Resident: Cohesity migration project.
Client : Eversource Energy, CT
Technologies : Cohesity Data platform, IBM Spectrum Protect

Site Resident: (Cohesity Migration – Eversource Account)

Technical Profile:

 Collaborate with Architect team in designing viable backup solution for Eversource Data Centers.
 Co-ordinate with Project management team in planning feasible timeline over project timelines.
 Provide updates to Senior management on Project timelines and progress
 Configure Cohesity Data platform clusters with over 70 nodes in a single cluster.
 Work with Data Center teams to rack stack Cohesity data nodes, configure Network and run preliminary
health check and initial configurations.
 Join working sessions with BAU team to test, document test results and get them reviewed by business to
fetch migration approval from account senior management.
 Migrate servers into Cohesity backup inventory and configure scheduled backups and replication to offsite
location.
 Integrate Cohesity to Cloud for backup Archival.
 Implement project in accordance with ITIL framework.
 Migration Waves include VM infrastructure, Physical hosts, SQL, Oracle, DB2 database servers.
 Deploy Cohesity in Azure cloud and configure cloud resources backups.
 Use Oracle Adapter, Remote Adapter with SBT Plugin and RMAN to NFS for database backups.

2. Company : HCL America Inc. (Contracting via Incorporan).

Period : Nov 2019 – Till date
Designation : Contractor – Backup Infrastructure Tier 2 team.
Client : T-Mobile, Bothell, WA.
Technologies : EMC Avamar, Veritas NetBackup and Cohesity.

Contractor (Backup infrastructure – Tier 2 team)

Technical Profile:

 Planning Cohesity migrations, Backup infrastructure is set to migrate from existing Netbackup, EMC Avamar
environments to Cohesity hyper-converged storage solution.
 Scope includes migrating over 80k + servers into Cohesity backups. These include VMs, physical servers with
different applications, Oracle, SQL, Cassandra, Mongo DB servers, VMAS, XCEM servers.
 Total of around 600 Cohesity nodes will be deployed in over 20 different Cohesity clusters to backup servers
deployed in different subnets of T-Mobile network.
 Configure Imanis nodes to backup Cassandra and Mongo Databases.
 Configure online backups for SQL DBs, Present Cohesity view to Oracle host servers as NFS mount volume to
drop RMAN backups.
 Manage present legacy infrastructure which got backups running Avamar and Netbackup.
 Oracle DDBoost backups to DDs. Physical and VM backups configured on Avamar and Netbackup, we have
over 100 backup assets running over 100k jobs a day.
 Incident management we use Pier and Service now. Change and Problem mgmt. is on Service Now.
 Project progress being tracked on Jira.
 Daily tasks involve, monitor Tier2 queue and address escalated or aged issues.
 Join Project calls to provide status updates and current migration and discuss future plans.
 Use Helios reporting to do capacity planning and provide update for new procurement for horizontal scaling.
  Document run books for different plugin’s and backups, share appropriate information with DB and platform
teams for making daily tasks seamless.

3. Company : Cognizant Technologies

Employer : Incorporan Inc.
Period : March 2017 – Nov 2019
Designation : Backup and Storage Admin
Client : Ally Bank, Detroit, MI
Technologies : EMC Avamar, Veritas NetBackup, EMC Networker, DPA, ZDLRA, Rubrik

Backup and Storage Admin – Tier 2 team)

Technical Profile:

Architect, build and Manage backup infrastructure for Development, Model and Production environment of client.
Migrate backup infra from Veritas NetBackup to EMC Avamar/Networker solutions. Implement VNX to Isilon
migration.

 Point of contact for Backup and Recovery operations.

 Manage Backup environment which consists of 1.2 Peta byte of daily backups from 7000+ servers.
 Key player in Ally Backup Infrastructure Refresh Project, where we migrated backups from Veritas Netbackup
to EMC Avamar and Networker.
 Monitor and do capacity planning analysis on DD9800s with capacity of 700 TB each
 Handle daily activities, run through daily backup failure reports, troubleshoot and collaborate with Platform,
Application and DB teams to resolve the failures.
 Co-ordinate and plan migration of backups of servers from different platforms (Unix / Windows/ VM
infrastructures)
 Strategies and provide best practices to backup Databases like SQL, Oracle. Implement DB backups using
ddboost plugin’s. (DDBEA, Database application agent for oracle).
 Migrated VMware VM and SQL DB’s backups to new IDP Appliance for better performance and restore
capabilities.
 Integrated to AWS to store on premises backups to AWS cloud.
 Migrate NAS CIFS and NFS file shares from VNX to Isilon.
 Storage provisioning.
 Analyze the performance bottleneck in customer environment by reviewing nar/naz files and providing
detailed report with recommendation according to EMC best practices.
 Experience in Meta creation, mapping, zoning, masking and Data Replication locally and remotely (BCV, SRDF).
 Having hands on experience with EMC Unisphere, Navisphere and Navicli, Symcli.
 Administering Brocade switch- implemented Trunking and Zoning.
 Troubleshoot Device access issues, assist with LUN discovery, Powerpath management and primary host
related issues w.r.t windows, Unix and VMware ESX platforms.
 Created Performance reports using various parameters such as utilization, throughput and Bandwidth.
 Document standard operating procedures in handling daily operations from all the different technologies we
have in the backup area.
 Raise change request, represent them in Change Advisory Board Meetings to get them approved to complete
migration activities within Timelines.
 Attend RCA Meetings with GCC in addressing P1 and P2 incidents to closure.
 Collaborate with Architect & Engineering team to get acquainted with changes and to provide necessary
feedback from Operational stand point.

4. Company : HCL America

 Period : April 2016 – March 2017
Designation : Backup Transition Architect
Client : Estee Lauder Companies, Melville, NY
Technologies : EMC Avamar, CA Arcserve, EMC Networker, Commvault

Summary: Architect backup migrations between Data Centers. Configure and manage backups until transitioned to
business as usual state.

Technical Profile:

 Part of Transformation team, migrate Backup Infrastructure from CSC datacenter to HCL datacenters in UK and
US. Along with migrating backups into new infra at Remote location spread across 3 regions. APAC, EMEA,
NA.
 Plan and coordinate with Project Management team of HCL and EMC to ensure technicalities outlined in PEQs
are accurate and implementation is done as per design documents
 Run through physical inventory of the devices, required ports and cables before implementation
 Assist field engineer from EMC during Avamar and Data Domain physical rack stack and Installation. Run post
installation validation to ensure we have all IPs configured to be used for backups, replication and
management tasks.
 Configure backups for the clients migrating between data centers, ensure successful completion of adhoc
backup before configuring it into daily schedules.
 Configured FS backups, VM image backups, SQL standalone / Cluster backups, Exchange standalone / DAG
backups, SharePoint backups using Avamar plugin. 
 Configured backups for Oracle and SAP with Oracle using DDBoost RMAN and DD Boost Enterprise Application 
 Created NFS and CIFS share on DD based on DB team requirements.
 Configured Avamar /DD and DD MTree bidirectional replication. Troubleshooting the challenges faced during
the course.
 Prepare SOP documents in Backup Infra for seamless operations in BAU.
 Hand over BAU operations to Steady state team.
 Migrate redundant backup infra from physical to VM and keep it on stand by for retention to expire.
 Upgrade and maintain EMC Networker and CA Arcserve backup infra at remote location which not in
migration scope.
 Configure and maintain clone copies of Networker save sets.

3. Company : CSC (Computer Science Corporation) Pvt. Ltd.

Tenure : 23rd May 2011 – 8th Jan 2016
Designation : Professional II Backup and Storage Administration (N40)
Project : Motorola, RSA, NBC, Telenor – ODC – Hyderabad – India.
Technologies : Arcserve, NetBackup and Avamar

Summary: Backup Team – Lead. Handle BAU operations, Projects and Migration activities.

Responsibilities: Backup

 Planned, co-ordinated and handled client's environments with CA- Arcserve, BackupExec , Netbackup and
EMC- Avamar Technologies.
 Overseeing an environmet with 20 Master servers and 950 clients in total.
 Working as implementation specialist for Avamar backup environment for a Telenor Nordic account.
 Coordinated with the project Manager in planning the implementation procedure.
 Worked along with EMC in configuring Avamar grids, Datadomain and integrating them to work togather.
 Configuring backups for Microsoft Sharepoint.
 Configuring and executing Exchange DB backups including the Cluster environment.
  Configuring Online DB backups for MSSQL, Oracle and Exchange.
 Implimentation of Image level backups for Vmware from Avamar using the VM proxies.
 Faciltated and configured Oracle RMAN backups using DDboost onto the Data Domain.
 Worked on various error messages in Avamar to ensure the team meets the SLA of the clients.
 Validate backup inventory matching it with what outlined in Account Affiliate documents and Master
Server List documents from Platform teams.
 Plan improvement strategies and discuss with Account management to get implementation approvals.
 Ensure SLA adherence in trouble tickets and service tickets addressed.

Responsibilities : Management

 Organize Monthly Service Review with Account Management

 QMR for the both the account (Quality Management Representative) responsibility is to ensure team
is on par over ISO Audit guidelines.
 Establish KRA’s for the team members and Review upon target dates.
 Colloborate with team members and plan career progression which gets reported to Regional
Manager and respective HR.
 Organize weekly calls with team members to ascertain grey areas in the account and create an action
plan to fix. Review open items at set intervals.
 Assertain team members performance from the overall calculation of Incidents handled, SLA miss,
No. of issues reported from sites handled and Evaluate on performance matrics.
 Assign resources for Projects and evaluate project billing

NGDM – New Generation Delivery Model : Point of Delivery :-

 Assigned with Capability Lead role within Blue Team [ Critical Projects handle team ]
 Point of contact to represent MSI Account at Global level this includes APJ, EMEA and NA regions
 Consolidate and assign projects to Blue team members depending upon Technology and Criticallity of the
project.
 Handle critical projects [ Migrations, Upgrades, Critical servers commissioning, Hardware replacements..etc ]

4. Company : CA (India) Technologies Pvt. Ltd.

Tenure : 24th January, 2007 – 18th May 2011
Designation : Support Engineer.
Location : Hyderabad – India.

Product: CA Arcserve Backup for Windows

 As a part of Storage Support Team, I support CA Arcserve Backup for Windows (V9.0, R11.0, R11.1, R11.5,
R12.0, R12.5, R15.0)
 Providing Consultancy and Contingency plans for clients in North America and in Europe for their enterprise
backup, which include WAN,LAN,SAN (Storage Area Network) and NAS (Network Attached Storage)
 VM Ware, Microsoft Hyper-V Technologies.
 Perform, maintain and troubleshoot problems concerned with backup & recovery with both production and
test environments.
 Involves full exposure towards Microsoft technologies like SQL, Exchange, and Sharepoint.
 Reproduce client scenarios and testing the product behavior in the test lab and work closely with Support
Management, Software Engineers and Sustaining Engineering to expedite resolution for client’s issues.
 Mentoring new hires on support product. Floor assistance in handling complex issues while on calls.
 Handle escalated calls under production down situations.

ii. Labs on Demand Project:

  Install/Maintain VM’s on ESX 3.5 and 4.0 boxes
 Provide customized virtual machines to support engineer on request placed over the Service desk ticketing
system, meeting a SLO of 1 business day.
 We currently host over 200 VM Images which are used by Engineers to reproduce problem scenarios
 Did manual testing for the beta release of r3.0 and r3.1
 Installing, Configuring ETrust Antivirus server admin server – Discovering the clients and Deployment of agents
to the client machines. Automation of signature updates, setting up real-time settings, reinforcement policies,
configuring Redistribution server are part of troubleshooting.
 Configuring ETrust Pest Patrol Integrated Web-based Management Console, deployment using GUI and
command line.
 Reproduce client scenarios and testing the product behavior in the test lab and work closely with Support
Management, Software Engineers and Sustaining Engineering to expedite resolution for client’s issues.

iv. Support Testing: (Responsibility taken proactively is not one among the core responsibilities)

 Was part of beta testing team for CA Protection Suite release r3.0 and r3.1 (Product before the GA release)

 Was part of beta testing team for CA Arcserve Backup r12, manually tested the Base component, exchange
agent configuration, exchange backups and restore, (Database level, brick level and document level) Device
configuration options.

 Prepared the test cases and manually tested all the components of Support Bridge tool which is used to take
the remote connection of the client’s computer over the web. Tested the user interface items, connectivity
using the session id, remote screen sharing session, speed of remote screen access, login logout procedure,
remote file transfer access and advance set of tools provided.

5. Company : Wipro Technologies

Tenure : 18th Sept, 2006 to Dec, 2006
Designation : Project Engineer (B1 Band)
Technology Infrastructure Services (TIS – Service Delivery Division)
Project : McGraw-Hill Offshore Development Center – Chennai - India

At McGraw-hill ODC we manage the entire IT division of the McGraw Hill company. We manage
the servers provide service to the McGraw Hill employees through Remote login and voice. We
Description
manage their AD accounts, provide remote desktop support, RAS, manage messaging
operations, manage their CTB mainframe and Oracle accounts.
Role Project Engineer
Environment Citix Metaframe server. RAS, Active Directories, Most of the windows 2000 server environment
Duration 4 months
Start Date 18/09/2006
Team Size 42
End Date 24/12/2006

6. Company : Nipuna Services Limited (Satyam BPO)

 Tenure : July 2004 to September 2006
Designation : SME (Subject Matter Expert)
Project : Bellsouth – DSL (Technical – Voice Support)

Profile:

 Handling escalated issues

 Responsible for ensuring team is at par on the technical front
 Responsible for doing a root cause analysis to identify the bottom performers
 Responsible for doing a deep dive analysis to identify training and coaching needs of those associate
 Provide one-to-one coaching on the identified issues
 Identify training needs and conduct training sessions for the team
 Regular audits and feedback is given to the bottom performers to ensure they are at par as per Quality
metric as well as technical front.
 Ensuring up to date compliance on assigned metrics.
 Preparing MIS reports for the team and ensure the team meets their SLA’s
 Preparing attendance report to be given to the WMF Team.

Educational Qualifications:

Post Graduation : Masters in Computer Application. M.C.A from

Madurai Kamaraj University

Graduation : Bachelor in Commerce (B.Com) from Kakatiya University

Personal Detials:

Date of Birth : 2nd January, 1981

Nationality : Indian
Languages Known : English, Hindi and Telugu

(VenkataRamana Guduru)