DOKUMEN PENILAIAN

PERSIJILAN KEMAHIRAN
MALAYSIA

OFFICE ADMINISTRATIVE
FB-024-2:2012

COMPETENCY UNIT 01

KEMAHIRAN /
OFFICE ADMINISTRATIVE / 2
TAHAP
CU 01 INCOMING COMMUNICATIONS
01.01 IDENTIFY INCOMING COMMUNICATIONS
WORK ACTIVITIES REQUIREMENT
(AKTIVITI KERJA) 01.02 PROCESS INCOMING COMMUNICATION
01.03 RECORD INCOMING COMMUNICATION
NAMA CALON

NO. K/P

Mukasurat 1 daripada 8
 KERTAS PENILAIAN KERJA KURSUS TEORI

LEVEL 2 CU 01 INCOMING COMMUNICATIONS

KURSUS OFFICE ADMINISTRATIVE ( FB-024-2:2012)

WORK
01.01 IDENTIFY INCOMING COMMUNICATIONS REQUIREMENT
ACTIVITIES
01.02 PROCESS INCOMING COMMUNICATION
(AKTIVITI
01.03 RECORD INCOMING COMMUNICATION
KERJA)

ARAHAN :

1. Jawab semua soalan.

2. Jawab di atas kertas ini.

3. Gunakan pen mata bola ( Biru Sahaja ).

MASA DIBENARKAN : 4 JAM

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 BAHAGIAN A - SOALAN OBJEKTIF

(30 Markah)

Bagi soalan 1-5 terdapat empat (4) pilihan jawapan. Pilih dan bulatkan jawapan yang paling tepat.

1. Which of the following should not be included in the incoming fax log book?

a. signature
b. date
c. recipient
d. number of pages

2. What is the function of the ‘Compose’ in the email program?

a. to send the email

b. check the incoming messages
c. to write the messages that you want delivered
d. to save the messages before send it

3. Which of the following should say first when you are answering the telephone?

a. name only
b. name and organization
c. Hello
d. all of the above

4. How many inches should you hold the phone handle from the mouth when you are answering the
phone?

a. 3
b. 2.5
c. 4
d. 1.5

5. How to deal with the incoming mail?

a. receive from the postman

b. sign the log book
c. put aside the private and confidential letter
d. deal with the letter marked ‘urgent’ first

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 .

BAHAGIAN B - SOALAN SUBJEKTIF

(30 Markah)

Terdapat ruang kosong pada soalan 6-10. Isikan ruang kosong tersebut dengan jawapan yang sesuai.

6. What is electronic mail?

……………………………………………………………………………………….
……………………………………………………………………………………….

7. Why is it important to make sure the number is correct before dialing and what need to be said
if you are dialing a wrong number?

……………………………………………………………………………………….
……………………………………………………………………………………….

8. What do you understand by telephone directory?

……………………………………………………………………………………….
……………………………………………………………………………………….

9. How to log in to the Hotmail email program?

…………………………………………………………………………………………..
…………………………………………………………………………………………..
………………………………………………………………………………………….
…………………………………………………………………………………………..
………………………………………………………………………………………….
…………………………………………………………………………………………..

10. List the procedures using an email

i. ………………………………………………..
ii. ………………………………………………..
iii. ………………………………………………..
iv. ………………………………………………..
v. ………………………………………………..
vi. ………………………………………………..
vii. ………………………………………………..

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 BAHAGIAN C - SOALAN BETUL / SALAH

(10 Markah)

Bagi soalan 11-15 tandakan () jika betul dan () jika salah pada ruang yang disediakan

11. Registered mail allows the location and in particular the correct delivery of a
letter to be tracked ( )

12. Sorting of letters means ungrouping of letters ( )

13. You can keep people on HOLD for 5 minutes ( )
14. Another name for facsimile are fax or telecopying ( )
15. In Business letter can put the smiley face and using informality in
addressing people ( )

BAHAGIAN D - SOALAN PADANAN

( 20 Markah)
Bagi soalan 16 – 20 padankan kenyataan atau ayat yang berkenaan/betul
Bil Kenyataan Padanan Pilihan padanan
A- the location and in particular the
16 Letters 16 correct delivery of a letter to be
tracked
B- documents printed on A4
17 First Class Mail 17 (210×297 mm), Letter-sized
(8.5×11 inches), or smaller paper and
placed in envelopes.
18 Registered and Recorded 18 C- small message cards which are sent
Mail by mail unenveloped
D- postcards, letters, large envelopes
19 Repositionable Notes 19 (flats) and small packages, providing
each piece weighs 13 ounces or less

20 20 E- Post-it notes can be attached to the

Postal cards and Postcards
outside of envelopes and bulk mailings

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 BAHAGIAN E - SOALAN TUGASAN
Nota:
i. Tugasan ini dinilai bersama penilaian teori
ii. Markah diberikan adalah 10%.
iii. Penilaian bahagian A.B.Cdan D akan terbatal jika tugasan ini mendapat kurang
dari 6%
Instructions :

1. You are required to design an incoming mail log book, included the following details :
i. Type of Mail
ii. Type of entry required
iii. Sticker/Stamp

2. Complete the following table:

Type of Mail Incoming Mail sorted and distributed to

General Correspondence

Bills For Payment

Letters of complaint

Trade product catalogues

3. Masa yang dibenarkan adalah 2 jam

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LEVEL 2 CU 01 INCOMING COMMUNICATIONS
KURSUS OFFICE ADMINISTRATIVE ( FB-024-2:2012)
01.01 IDENTIFY INCOMING COMMUNICATIONS REQUIREMENT
WORK ACTIVITIES
01.02 PROCESS INCOMING COMMUNICATION
(AKTIVITI KERJA)
01.03 RECORD INCOMING COMMUNICATION
NAMA CALON

NO. K/P

SKEMA PEMARKAHAN PENILAIAN TUGASAN TEORI

Markah
Bil Perkara yang dinilai Peratus
Sebenar

1. Am

a. Tugasan menepati arahan yang

diberi 5
 Masa
 Menepati skop tugasan 10
 Meliputi arahan yang diberikan 10

b. Kandungan

 Lakaran buku log yang betul 20

 Menggunakan poin yang diberi 10
 Melengkapkan jadual dengan 15
betul

Jumlah

Markah yang dibawa (10%)

TANDA TANGAN PP

NAMA PEGAWAI PENILAI

TARIKH PENILAIAN

7
LEVEL 2 CU 01 INCOMING COMMUNICATIONS
KURSUS OFFICE ADMINISTRATIVE ( FB-024-2:2012)
01.01 IDENTIFY INCOMING COMMUNICATIONS REQUIREMENT
WORK ACTIVITIES
01.02 PROCESS INCOMING COMMUNICATION
(AKTIVITI KERJA)
01.03 RECORD INCOMING COMMUNICATION
NAMA CALON

NO. K/P

KEPUTUSAN PENILAIAN PENGETAHUAN

Markah Markah
Bil Bahagian
diperolehi Maksima
1 A Objektif (Aneka Pilihan) 30
B Subjektif (Tempat kosong
2 30
& Jawapan Pendek)
3 C Betul/Salah 10
4 D Padanan 20
5 E Tugasan 10
6 Jumlah 100

Markah Kumulatif (15%)

KEPUTUSAN PENILAIAN TERAMPIL BELUM TERAMPIL
TEORI % %

TANDA TANGAN PP

NAMA PEGAWAI PENILAI

TARIKH PENILAIAN

Nota:

PERATUS MARKAH LULUS

BIL KOMPONEN PENILAIAN SKOR
(%) MINIMUM
KERJA Teori 15 7.5 Lulus
1
KURSUS Praktikal 25 12.5 Lulus
PEPERIKSAAN Teori 20 15 Lulus
2
AKHIR Praktikal 40 25 Lulus
MARKAH LULUS (100%) 60 LULUS