Key Performance Indicators (KPI's) For Maintenance

2021/4/26 Key Performance Indicators (KPI's) for Maintenance
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Food & Beverage
Energy & Natural Resources
Manufacturing
Maintenance Reporting Jamie Borley MARCH 05, 2019
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Key Performance Indicators (KPI's) for Maintenance
Dynamics 365 for Finance & Supply Chain
Advanced
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Mobile Microsoft Asset Management

Maintenance Scheduling
Maintenance Service Requests
Why Maintenance Performance, Reporting, and KPIs
Asset Management Analytics
areSafe
Critical
Work to Organizational Success
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Enterprise Asset Management
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If you want to achieve any objectives in life – whether personal, group, or

Services
organizational – then you have to know where you are going. How you are going to
Asset Management Consultancy
get there, and how well you are performing the tasks that take you there.
Asset Management Proof of Concept (PoC)
Asset Management Implementation
This is just as applicable to maintenance as it is to life.
Asset Management Partner Presales Support
https://www.dynaway.com/blog/maintenance-kpis 1/18
All levels of your organization

Partners References require access to dynamic maintenance information as
a driver for performance
Resources Industryimprovement to achieve organizational objectives and
operational
Dynaway excellence. Maintenance performance can be digitally analyzed through
Academy
Food & Beverage
key performance
Blog
Energy & Naturalindicators
Resources(KPI), much like the indicators and gauges on your
automotive dashboard.
Asset Management
Manufacturing They giveBase
Knowledge you an immediate sense of direction, performance,
and perspective.
References
Products & Services
Newsletter
InDynamics
the modern
365drive towards&industry
for Finance 4.0 and digitalization, dynamic maintenance
Supply Chain
performance
Advanced information
About is a source of advantageous business intelligence to take
Asset Management
you
Whoabove and beyond
we are
Mobile Microsoft the Management
Asset competition.
OurMaintenance
Team Scheduling
It is your responsibility to take advantage of that maintenance performance business
Career
intelligence to stay ahead of the game.
Contact
Safe Work
Measure Maintenance Performance Indicators
Support
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EAM for D365 Finance and Operations
EAM for Business
Dynamics AX Central
Modern and forward-thinking enterprises treat maintenance as a profit center rather
than a cost center. If you can fine-tune maintenance performance, then you can
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Mobile EAM
improve organizational performance, and lower costs and business risks at the same
time. They are the fundamentals of modern asset management.
Maintenance Service Requests Search
EAM Analytics
Maintenance analytics - in the form of KPIs - will help you measure and drive your
Price Calculator
maintenance performance to optimal levels. They can help you chart a new and
profitable course by providing a clear line of sight between maintenance tasks and
overall organizational objectives.
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Services
Ultimately, metrics will help tell the organization
where it has
Asset Management Proofbeen, where
of Concept (PoC)it is heading, whether
Partners something
References is going wrong, and when the
Resources Industry
organization reaches its target.
Dynaway
Food Academy
& Beverage
Blog
EnergySMRP
& Natural
BestResources
Practices 5th Edition
Asset Management Knowledge Base
Manufacturing
References
Products & Services
Newsletter
IfDynamics 365 industrial
you consider for Finance & Supply Chain
maintenance to be a process, then there are a multitude of
AboutAdvanced
inputs Asset Management
and outputs. There is a vast selection of potential metrics to choose from. You
Who
can we are
Mobile Microsoft
measure Asset Management
maintenance costs, delivery, resources, quality, reliability, risk, and
OurMaintenance
many Team
others. YourScheduling
concern must be the effectiveness and efficiency of the people,
Career
Maintenance
tools, Service
and processes Requests
in terms of maintenance performance. How quickly are work
Contact
Asset
orders Management
or service Analytics
requests being turned around? What is the ratio of Preventive
Safe Work to reactive maintenance? How much downtime does your asset base
Maintenance
Support
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have?
EAM for Business
Dynamics AX Central
Be selective when it comes to measuring maintenance performance.
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Mobile EAM
You do not want to overwhelm people with information. Utilize your EAM or CMMS
software (What is EAM?) to convert raw data into useable information on digital
dashboards that help maintenance managers and CEOs analyze, plan ahead, and
EAM Analytics
make corrective action to business strategies.
Price Calculator
So, what about the number of KPIs that you should have on your EAM / CMMS
dashboards?
EAM Pricing
Firstly, too few and you risk missing opportunities. Too many and people get
Webinar
confused. Think of the difference between an automotive dashboard and an airliner’s
Download Whitepaper
dashboard. Somewhere in between those will be the optimum number of KPIs for
your organization relevant to its size, asset base, and risk profile.
Services

Partners Metrics should encourage the right behavior,

References
Resources Industry
should be difficult to manipulate and easily
Dynaway Academy
Food & Beverage
Blog
reported.
Manufacturing

References
Products & Services
Newsletter
Maintenance & Reliability Best Practices, Ramesh Gulati.
AboutAdvanced Asset Management

Who we are
OurMaintenance
Team Scheduling
Did you know that KPIs can also be leading or lagging?
Career
Contact
What are leading or lagging KPIs?
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Support
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Leading KPIs are those that give you a perspective on future performance. Take the
EAM for Business
Dynamics AX Central
PM Compliance (%) metric, for example. If this is high, then it follows that reactive
maintenance
Webinars and downtime will decrease in the future. Conversely, low compliance
Mobile EAM
would suggest increased risks of asset failure soon. On the other hand, lagging
indicators are like looking in the rear-view mirror, i.e., the past. They are usually
results-type metrics.
EAM Analytics
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A good example is maintenance costs. This is because the cost comes at the end of
the maintenance process. All organizations must have the right balance of both
leading and lagging maintenance metrics.
EAM Pricing
5 Webinar
Maintenance Key Performance Indicators
Download Whitepaper
Only you and your maintenance organization can determine which specific asset
Services
management KPIs fit your organization correctly and align with the organizational
plan. But, let us look at five standard maintenance performance KPIs. We will look at
five of them in detail with a couple of maintenance kpi formulas.
1. Unscheduled
Partners Downtime
References
Resources Industry
Dynaway Academy
Food & Beverage
Unscheduled downtime is painful for asset-intensive organizations.
Blog & Natural Resources
Energy
Asset Management
According to Vanson Knowledge
Manufacturing Base industrial downtime costs are 250.000 USD per
Bourne, average
References
hour, according to field service and IT decision-makers. Furthermore, 70% of the
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Newsletter
companies lack awareness of which assets require maintenance. This leads to
Dynamics 365
unexpected for Finance
failures & Supplydowntime.
and expensive Chain Having an optimized maintenance
AboutAdvanced
strategy Asset
in place canManagement
reduce downtime by more than 30%.
Who we are
OurMaintenance
Team downtime
Unscheduled KPIs help maintenance managers analyze how successfully
Scheduling
Career
they have implemented
Maintenance Service maintenance
Requests strategies. But how do we calculate unplanned
Contact
downtime?
Safe Work
Support
Unscheduled Downtime (%) = (hours of unscheduled downtime / total period
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EAM for D365
measured Finance and
[inc. scheduled Operations
downtime]) * 100.
EAM for Business
Dynamics AX Central
AndEnterprise
just as important here is to understand how downtime affects your costs! There
Asset Management
Webinars
is aMobile
straightforward
EAM calculation to measure it:
Unscheduled downtime losses ($ per hour) = parts per hour x Search
profit per part
EAM
Think in Analytics
1-hour timeframes. Consider how many parts are produced every hour. Then
Price
think Calculator
about how much profit is made on each part. Using this formula, if you make a
profit of $30.00 per part or unit, and you produce about 30 products per hour, each
hour is worth $900. If an asset failure causes you 3 hours of downtime, you lose
$2,700.00 in just those few hours!
EAM Pricing
Webinar
2. Download
Reactive Maintenance Work Hours
Whitepaper
Services maintenance - often referred to as breakdown maintenance - means that

Reactive
Asset Management
equipment Consultancy
repairs are performed after the equipment failure. It is a metric for
Asset Management
maintenance work thatProof of Concept
interrupts (PoC)
the daily or weekly maintenance schedule and
Asset Management
calculated Implementation
as a percentage of the total maintenance labor hours.
You may think that reactive maintenance makes sense. Why not repair things only
Partners References
when they break? But it has been proven that it costs a business much more in the
Resources Industry
long run.
Dynaway Unscheduled
Academy downtime losses can lead to late deliveries, lost customers,
Food & Beverage
high
Blogproduction costs, and revenue losses.
Manufacturing
When you can plan all your maintenance activities, you will have stable, predictable
References
costs. And you will be in control of your assets and production runs. Not the other
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Newsletter
way around. In the reactive approach, failures occur unexpectedly, and technicians
waste vital time in panic mode looking for manuals, spare parts, and special tools.
The
Who dollar
we arecost keeps stacking up and up as operations management become more
stressed.
TeamThere are
OurMaintenance no winners in this situation.
Scheduling
Career
Here’s how the reactive work KPI is calculated (SMRP Best Practices 5th Edition):
Contact
Safe Work
Reactive work (%) = [work that breaks into the weekly schedule (hrs) / Total
Support
Price Calculator
Maintenance Labor Hours] × 100
EAM for Business
Dynamics Central
AX / TML)
RW (%) = (WBS × 100
Webinars
ForMobile EAM
this KPI, you should focus on lowering the % of reactive maintenance work
Maintenance
orders Scheduling
as much as possible. But be realistic. If you do not carry out preventive
Maintenance
maintenance, Service
then setting a goal of zero reactive work ordersSearch
Requests in a month will only
EAM
bring Analytics
disappointment!
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EAM Pricing
Webinar Metrics are used to drive improvements
Download Whitepaper
and help businesses focus their people and
Services resources on what is important.
SMRP Best
Asset Management Practices
Proof 5th Ed(PoC)
of Concept
3. Maintenance
Partners Costs
References
Resources Industry
Dynaway
Food
Now, this Academy
& Beverage
metric is common in most industries. You have probably already seen it in
Blogorganization.
Energy
your & Natural Resources
It is the measure of the total maintenance cost required to
Asset Management
Manufacturing
generate Knowledge
a specific unit Base Steelmakers are concerned with costs per
of production.
References
tonne of steel, brewers per keg of beer, and carmakers per car. Simple right? Typically
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Newsletter
the maintenance costs per standard unit of production are measured over a specific
period, i.e., monthly, quarterly, or annually. This allows the business to get a
perspective on the trend of maintenance costs per unit produced and how they are
Who we are
positively or negatively impacting life cycle costs. The maintenance costs metric is
OurMaintenance
Team Scheduling
flexible and can be applied to one asset, a collection of assets, or a plant as a whole –
Career
even multiple plants under an organizational umbrella. The simple KPI formula is:
Contact
Safe Work Unit cost = Total Maintenance Costs / Standard Units Produced.
Maintenance
Support
Price Calculator
EAM
As an for D365 Finance
example, let’s sayand Operations
we are manufacturing hand sanitizer by the liter. Last month
EAM
we for Business
Dynamics
turned Central
AX a million
out liters of the product for shipment. Our month’s maintenance
Enterprise
costs Asset Management
were $100,000. So here’s the calculation:
Webinars
Mobile EAM
Maintenance Unit Cost = Total Maintenance Costs / Standard Units Produced
EAM Analytics
Price Calculator
Maintenance Unit Cost = $100,000 / 1,000,000
Maintenance Unit Cost = $0.10 per liter

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Simple, right?
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Download Whitepaper
Absolutely!
Services
If you can trend this figure on a weekly or even monthly basis, then it will give you
an excellent platform for maintenance cost improvement. Or if your facility is already
great, then pat yourself on the back right now.
Asset
Now let’s Management Partner
get back to that wordPresales Support
we all fear on the shop floor: failure!

Partners References
Resources Industry
4. Mean
Dynaway
Food Time Between
Academy
& Beverage Failure (MTBF)
Blog
Asset Management
put, failure is Knowledge
Manufacturing
Simply Base
when an asset or equipment is unable to perform its required
References
primary function. Just when you need it, it cannot do the function you bought it for.
Products &
NewsletterServices
This is not good for business. Whether your asset is producing tonnes of steel or
warming up your coffee in the morning, both can be critical to you, and you cannot
have them fail!
Who we are
OurMaintenance
The Team time between
mean Scheduling
failures metric is the average operating time between
Career
Maintenance
failures. MTBF is Service Requests
a well-known basic measure of the reliability of an asset or
Contact
Asset Management
component. It is used toAnalytics
assess the reliability of a repairable asset. When we say
Safe Work
repairable, we mean those assets or components that can be repaired when they fail,
Support
i.e.,Price
pumps,Calculator
valves, and conveyors. Non-repairable items use a different metric called
mean time to failure (MTTF). They are items such as light bulbs, electronic items, or
EAM for Business
Dynamics AX Central
circuit breakers, i.e., when they fail, they are simply swapped out.
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Mobile
When you EAM
trend MTBF, then an increase in the metric is a good thing and will signify
thatMaintenance Scheduling
the asset reliability in improving or increasing. It’s a simple KPI formula:
MTBF
EAM= Operating
Analytics time (hours) / Number of Failures
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Let’s say you are a mining company, and you’re monitoring the MTBFs of each haul
truck. One troublesome
Dynamics 365 Businessvehicle
Centralhas had a running time of 3,500 hours this year and
already
EAM suffered nineCentral
for Business failures. What is the MTBF?
EAM Pricing
MTBF = 3500 / 9
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Download Whitepaper
MTBF = 389 hours
Services
This is converting simple data into information: a great starting point for asset
reliability improvement.
That’s several maintenance metrics looking at maintenance downtime, costs, and
failures. Now let us have a look at a common work management metric.
Read more in detail

Partners about MTBF and Failure Data Analysis here.
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Resources Industry

Dynaway
Food Academy
& Beverage
Energy
5. Work
Asset OrderKnowledge
Management
Manufacturing Cycle Time
Base
References
Products
The work& Services
Newsletter
management process’s performance is a key area where operational and
Dynamics 365
maintenance for Finance
costs & Supply and
can be optimized Chain
risk lowered. The work order cycle time KPI
AboutAdvanced
is the Asset
time from theManagement
initialization of a work order until it is technically closed in the
Who
EAM we
Mobile
or are
Microsoft
CMMS. Asset Management
The objective is to understand how long it takes to complete work,
OurMaintenance
from Team Scheduling If your average trend is increasing, then you’ll have good
creation to completion.
Career
Maintenance
reason Service
to investigate theRequests
root causes. Maybe you have delays in spare parts ordering,
Contact
Asset issues,
resource Management Analytics
planning problems, or unexpected spare part lead times.
Safe Work
Support
It’s Price
a simple calculation:
Calculator
EAM
Work for Business
Order
Dynamics Central
Cycle Time
AX = Work Order Completion Date – Work Order Creation Date (in
days)
Webinars
Mobile EAM
The Work Order Creation
Maintenance Date is when it was entered into the EAM or CMMS. And the
Scheduling
Work Order Completion
Maintenance ServiceDate is when it was technically closedSearch
Requests and includes further
data such
EAM as work done, hours worked, parts used, planner feedback, and more.
Analytics
Price Calculator
But if we are measuring KPIs, then it must be because we have an overall objective,
right?

EAM Pricing
Webinar
The 5 SMART
Download Objectives
Whitepaper
ItServices
is always beneficial to use SMART goals when it comes to maintenance!
Asset
SMART Management
goals Proof can
and objectives of Concept
be used(PoC)
to guide your maintenance goal setting for
Asset
your Management
organization. Implementation
You are providing a target to aim for as well as reflecting on your
Asset Management
performance Partner Presales Support
and achievements.
But you may nowReferences

Partners be asking ‘what is SMART’?
Resources Industry
Specific: Every goal should be well defined, clear, and unambiguous.
Dynaway
Food Academy
& Beverage
Blog & Natural
Energy
Measurable: Resources
the objective must have criteria that measure your progress towards the
Asset Management
Manufacturing
accomplishment Knowledge
of the goal. EachBase
objective has different standards for evaluating
References
progress against the goal.
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Newsletter
Dynamics 365
Achievable: for Finance
Attainable & Supply
and not Chain to achieve. You don’t want to alienate
too difficult
About
Advanced Asset Management
people.
Who we are
OurMaintenance
TeamPertinent
Relevant: Scheduling
to your organization’s overall purpose and business or operations
Career
Maintenance
plan. Servicewithin
It can be achieved Requests
the time set and with the resources available.
Contact
Timely:
Safe With
Worka clearly defined timeline, including a starting date and a target date.
Support
ThisPrice
will Calculator
create a sense of urgency and motivation.
Here
EAM are
for some
Dynamics AX examples
Business Centralof SMART maintenance goals:
Reduce unplanned downtime by 50% by the end of 2021.
Webinars
Mobile EAM
Achieve preventive maintenance work order schedule compliance to 95% end of
Q3. Search
Reduce work order cycle time by 15% over the next six months.
EAM Analytics
Price Calculator
Writing SMART goals will help you question your maintenance processes. This can
only be a good thing. And your findings will help to fine-tune your strategy so that
the goals can be achieved.
EAM Pricing
But how do stakeholders get the information? And quickly?
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Download Whitepaper
Maintenance Reporting Matters
Services
Asset
As we nowManagement Consultancy
know, maintenance performance data converted to information is
Asset intelligence.
business ManagementIt’sProof of Conceptadvantage.
a competitive (PoC) But what good is that
Asset Management
intelligence Implementation
if it is sitting idle on a database or a server? Maintenance stakeholders,
decision-makers, and
Partners key people of influence need digital dashboards and reports to
References
get a rapid overview
Resources of maintenance performance and KPIs.
Industry
Dynaway
Food Academy
& Beverage
Maintenance decisions must be data-driven to be effective. All require access to EAM
Energy
or CMMS dashboards and reporting functions - whether it’s the mechanical technician
Manufacturing
trying to influence unplanned downtime or the CEO balancing operational costs.
References
They can
Products & influence
Services KPIs, but they have to easily see trends and performance
Newsletter
changes
Dynamicsat 365
the touch of a button.
for Finance AndChain
& Supply this is where a modern, analytical and digital
EAMAdvanced
About softwareAsset
is worth its weight in gold!
Management
Who we are
OurMaintenance
Team Scheduling
Career
Contact
Safe Work
Support
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EAM for Business
Dynamics AX Central
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Mobile EAM
EAM Analytics
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Articles
Services
Partners References
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Dynaway Academy
Food & Beverage
Expenses in Dynaway EAM: How to register external cost for your maintenance work
Energy
When doing maintenance, it’s not uncommon to have expenses and additional costs such as tool...
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Who we are
OurMaintenance
Team Scheduling
Career
Contact
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Microsoft Asset Management: What You Need To Know
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EAMtrack
Losing for D365 Finance
of the status of evenand
one Operations
seemingly minor piece of equipment in a heavy industrial...
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Importing
EAM forIoT Business
data to EAM-BC with Power Automate - No coding required
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ThisEAM
articlePricing
showcases how to integrate EAM for Business Central (EAM-BC) with Azure IoT...
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The fundamentals and benefits of condition-based maintenance
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While it might not be precisely accurate to describe the current moment for the global economy...
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Manufacturing
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Who we are
OurMaintenance
Team Scheduling
Career
Maintenance
Work Requests: The Service
Currency Requests
that Keeps Maintenance Management Moving
Contact
Maintenance Requests – also known as Work Requests – are a key player in strategic asset...
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Support
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14 EAM Calculator
Features That Should be on Your Checklist
If you are reading this, there' a good chance you already work at an asset-intensive...
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Simplify Failure Reporting in Maintenance
During the heat of a long and difficult maintenance shift industrial engineers sometimes
During the heat of a long and difficult maintenance shift, industrial engineers sometimes...
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Dynaway Academy
Food & Beverage
Energy
Manufacturing
References
Products & Services
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AWho
Plan for Conquering
we
Mobile Microsoft(and
are Preventing)
Asset Work Order Backlog
Management
Our Team
Maintenance
Crumbling Scheduling
infrastructure is a worldwide problem - spurred on, in part, by inaccurate...
Career
Contact
Safe Work
Support
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EAM for Business
Dynamics AX Central
Webinars
Mobile EAM
Maintenance
Infographic: What doService Requests
Maintenance Search
Professionals REALLY think about industrial IoT?
EAM
Even Analytics
though the industry is full of buzz-words like Digital Transformation and IoT, what is...
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Calculator
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103Maintenance ServiceSCRequests
Blanton Ln, Greenville, 29650
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EAM Nobels Vej 27, DK-9220
for Business
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CVR: 25309103
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2021/4/26 Key Performance Indicators (KPI's) for Maintenance

Products & Services

Mobile Microsoft Asset Management

Dynamics 365 Business Central

If you want to achieve any objectives in life – whether personal, group, or

All levels of your organization

Partners Metrics should encourage the right behavior,

Services maintenance - often referred to as breakdown maintenance - means that

Maintenance Unit Cost = $0.10 per liter

Read more in detail

But you may nowReferences

Dynamics 365 Business Central

EAM for Business

Dynamics 365 Business Central

Dynamics 365 Business Central

Offline Inventory References

Customer stories, products and news, quarterly.

Alfred Nobels Vej 27, DK-9220 Aalborg

Dynamics 365 Business Central

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