THE PROCESS OF EXPRESS DELIVERY SERVICE OF INDOCHINA

DOMESTICS AND INTERNATIONAL SHIPPING JOINT STOCK COMPANY

CONTENTS
INTRODUCTION.............................................................................................................4
CHAPTER 1: GENERAL INTRODUCTION TO THE INDOCHINA
INTERNATIONAL POST JOINT STOCK COMPANY..................................................6

1.1. Introduction..........................................................................................................6

1.1.1. General information of the company..........................................................6

1.1.2. Headquarters and Branches.......................................................................6

1.2. Establishment and development............................................................................7

1.2.1. Time of establishment.................................................................................7

1.2.2. Development progress................................................................................7

1.2.3. Achievements..............................................................................................8

1.3. Organizational structure......................................................................................11

1.3.1. Organizational chart.................................................................................11

1.3.2. Functions and duties of departments........................................................11

1.4. Scope of activities...............................................................................................14

1.5. Characteristics of personnel................................................................................15

CHAPTER 2: THE CURRENT SITUATION OF THE OPERATING PROCEDURES

OF THE EXPRESS DELIVERY SERVICE AT INDOCHINA DOMESTIC AND
INTERNATIONAL SHIPPING JOINT STOCK COMPANY........................................17

2.1. Characteristics and roles of express delivery service at Indochina Domestics and
International Shipping Joint Stock Company...............................................................17

2.1.1. Express service packages of Indochina company.....................................17

2.1.2. The role of the Indochina company’s express delivery service.................17

2.2. The procedure of operating express delivery service at Indochina......................18

2.2.1. International express delivery process......................................................18

2.2.2. Domestic express delivery process............................................................19

 2.3. General comments on the process of operating CPN services at the company.. .21

2.3.1. Strengths...................................................................................................21

2.3.2. Limitations and reasons............................................................................22

2.3.3. Proposing solutions to help businesses overcome their limitations..........22

CONCLUSION................................................................................................................ 23

APPENDIX: STUDENTS’ INTERNSHIP DIARY AT INDOCHINA DOMESTIC AND

INTERNATIONAL SHIPPING JOINT STOCK COMPANY........................................25
 INTRODUCTION

In accordance with the curriculum of the subject Freight Logistics Management, the
students majoring in Logistics and Supply Chain Management of Foreign Trade
University are tasked with doing a short internship at a Logistics company. The goal of
this internship is to help students understand the current situation as well as the operating
procedures of logistical services of businesses. In addition, students also need to have the
opportunity to work in a business in a professional, serious and proper manner to bridge
the gap between studying theories and doing practical work.

In order to achieve the aforementioned goal, fortunately, Group 7 majoring in Logistics

and Supply Chain Management Course 57 engaged in an internship at Indochina
International and Domestic Shipping Joint Stock Company (Indochina) in 8 weeks from
September 23, 2020 to December 16, 2020. Indochina was established in Vietnam in
2015 by a group of young people, initially working in the field of export and import
consulting and logistics. After 5 years of operation, the company has become a
prestigious leading business among logistics enterprises in Vietnam.

As one of the two core services of the company is express delivery, Indochina has had
years of experience in operating this service. We have chosen the topic "The Operating
Procedures of the Express Delivery Service of Indochina Domestic and International
Shipping Joint Stock Company" for the internship report.

The purpose of this topic is to research the current situation and the operating procedures
of the Express Delivery Service that Indochina provides to its customers. The report also
tries to analyze the advantages and disadvantages of this procedure and propose some
solutions to overcome the limitations.

In addition to the introduction, conclusion, references and appendices, the report includes
2 main parts:
 Chapter 1: Introduction about Indochina Domestic and International Shipping
Joint Stock Company;

Chapter 2: The current situation of the Operating Procedures of the Express

Delivery Service of Indochina Domestic and International Shipping Joint Stock
Company.
 CHAPTER 1: GENERAL INTRODUCTION TO THE INDOCHINA
INTERNATIONAL POST JOINT STOCK COMPANY

1.1. Introduction
1.1.1. General information of the company

Figure 1. Logo of company

 Legal name: Indochina Domestics and International Shipping Joint Stock

Company
 International name: Indochina Domestic and International Shipping Joint Stock
Company
 Name Abbreviation: Indochina
 Type of business: Non-state joint stock company
 Phone: 0868356797
 Email: [email protected]
 Website: https://indochina247.com/
 https://vantaiquoctegiare.com/
 https://cpn247express.com/
 Charter Capital: 500,000,000
 Tax code / Business code: 0107702393 License
 Date for Business Registration: 12/01/2015

1.1.2. Headquarters and Branches

 Headquarters: No. 22, Lane 157/29 Chua Lang Street - Lang Thuong Ward –
Dong Da District - Hanoi
  USA Office: 15201 Beach Blvd, Suite C, Westminster, CA 92683
 The company also has offices in Ho Chi Minh City and 3 offices in the UK, Japan
and Korea.

1.2. Establishment and development

1.2.1. Time of establishment

Mr. Dang Dinh Duc, after 8 years working at the Ministry of Industry and Trade, decided
to establish Indochina Domestic and International Shipping Joint Stock Company on
January 12, 2015 at house No. 22, alley 157/29, Chua Lang Street, Lang Thuong Ward,
Dong Da District, Hanoi. From the very beginning, the company has made commitments
to customers as follows:

 Minimize risks for customers with a team of experienced logistics consultants

 Fast transactions over the internet
 Reasonable transaction and transportation costs in all forms required by customers
 Flexible schedule and diversified transportation solutions
 Transporting a variety of goods in large volumes
 Guaranteed that the consignment remains in the same condition while in trasport
 Stable prices and source of goods
 Regular monitoring and tracking of the consignment

1.2.2. Development progress

In the first year of operation, Indochina only provided two main services: express
delivery and sea shipping, with the first year revenue of nearly 3 billion VND.

In 2016, the company officially became the agent of the world's largest express carriers,
which are DHL, FedEx, UPS and TNT. In addition, the company also became a partner
of big firms such as Evergreen, MSC, and Yangming and opened an additional office in
Ho Chi Minh City.
2017 marked a milestone in the company's growth when revenue reached more than 10
billion VND for the first time. The company also opened four more foreign offices in the
UK, US, Japan and South Korea. 2017 is also the year the company launch 2 more
services, which were the authorized procurement service and import-export consulting
service.

From 2019 up to now, Indochina has been developing stably with a network of closely
linked branches, their network of partners and customers has been continuously expanded
at home and abroad, while focusing on developing their services to best meet the needs of
and bring sustainable values to partners and customers.

1.2.3. Achievements
1.2.3.1. Revenue and Growth

From the annual Business Results report of Indochina, the fluctuation in revenue and
profit of Indochina from 2017 to 2019 is shown in the following table:

Indicator 2017 2018 2019

Total Revenue 10 483 11 956 13 397
(Billion VND)
Profit after tax 7862 8608 10,236
(Billion VND)
Growth rate of 13:47% 14.1% 12.05%
revenue
growth rate 11. 46% 9.48% 18.91%
Profit growth
Table 1: Revenue and growth between 2017 and 2019
Source: Summary of Income Statement Kind of Sales (Finance - Accounting department)
According to the table above, it can be seen that the company's revenue growth rate
declined slightly over the past year, however, overall the company still achieved very
impressive profits after 5 years of operation. In 2017, the company's total revenue was
10,483 billion VND, profit after tax reached 7,862 billion VND, and profit increased 11.
46%. In 2018, total revenue reached 11,956 billion VND, profit after tax reached 8,608
billion VND, and profit growth rate was 9.48%. In 2019, revenue reached 13,397 billion
VND and profit reached 10,236, the profit growth rate is impressive at 18.91%. This
growth can be explained by the company's professional service quality, which makes
more and more customers trust and seek out their service, increasing labor productivity
along with the increasing need to transport documents and goods of domestic firms
makes opportunities for the company increases.

In 2020, due to the complicated development of the Covid-19 pandemic, the demand of
customer for the company’s authorized procurement service decreased significantly. As a
result, the company's percentage of revenue from this service has dropped to around 30%.
Although the company's other services are still developing steadily and still bring profit
to the company, the growth rate of revenue and profit of the company is forecasted to
decrease compared to last year.

1.2.3.2. Partners and customers

After 5 years of operation, Indochina has become a reputable unit in the field of
transportation and import-export, and has become an agent of 4 major express delivery
companies. The world's best are DHL, UPS, FedEx and TNT. In addition, the company is
also a partner of many domestic and international enterprises such as: NYK, Hanjin,
Kline, APL, Evergreen, MSC, Yangming, Tieu Le Chi, TASA fertilizer, etc.
 Figure 2: Indochina’s partners

Figure 3: Some of the company's customers

1.3. Organizational structure
1.3.1. Organizational chart

Figure 4: Organizational Structure of Indochina

Source: Human Resource Department

1.3.2. Functions and duties of departments

The Board of Directors of the company is composed of the Chairman and four members
of the Board of Directors. As the ones deciding on company management issues, the
Board of Directors has certain rights such as:

1) Decide on issues related to the price of shares and issued bonds. Come up with
solutions to develop the company's short and medium term operations.
2) Decide investment plans and investment projects within their authority.
3) Decide the establishment of subsidiaries, branches or acquisition of shares of
another enterprise.
In addition, the Board of Directors also has the right to decide on the company's
organizational structure, election, dismissal, or dismiss the chairman of the Board of
Directors; appoint, dismiss, sign, terminate the contract of the director or general director
and other important managers as stipulated in the company's rules.

The Board of Managers includes the Director and Deputy Director. Director is the
person who manages and oversees all business activities, people as well as corporate
cooperation activities. At the same time, the Director determines the goals, develops the
development direction of the company in all areas of planning, finance, investment and
development, etc. At Indochina Domestic and International Shipping Company, the
director is also the one who directs the handling of complicated and difficult orders of the
company, advises major customers and directs negotiations with partners. large export
cooperation. Supporting the director is deputy director.

The Business Department consists of 2 divisions:

 The Sales Division is responsible for the business plan; expanding the company's
customer base; find and reach potential customers while maintaining
relationships with existing customers; advising new customers on new orders
received; report revenue, expenses and actual forecasts to management;
identifying emerging markets, changing markets and full awareness of new
products and competitor status.
 Marketing Division is responsible for advising the Director to develop and
implement the marketing strategy; manage and maintain corporate websites, post
on the website to increase engagement; market forecast research; define market
segments for your company's services and target customers; corporate brand
positioning.
The Logistics Department consists of 2 divisions:

 Import and Export Division is responsible for advising the Board of Directors on
the fields related to import and export activities. They authorized to participate in
negotiations with partners on issues related to import and export work; coordinate
with other units and departments to study and propose options on product types,
quality and consumption to ensure the highest economic efficiency in import-
export activities; coordinate with the delivery and delivery department to organize
the management, delivery and receipt of goods, to ensure the correct time
according to the signed contract, and at the same time to ensure the goods are in
accordance with regulations.
 The Procedure Division is responsible for carrying out all transactions related to
documents of imported and exported goods that are carried on board a ship
operated by the Company and Forwarding tasks such as: requesting the owner /
agent of loading port to provide documents correct, assemble, verify documents,
amend documents if necessary, send arrival ship notice (NOA), issue delivery
order (D / O), issue bill of lading (B / L), manifest cargo (manifest), transmitting
export cargo data to port of discharge, etc. In addition, the department is also
responsible for Ensuring the accuracy of documents on import-export goods on
board before submitting to customs, and ensuring that the delivery of goods to
customers is in accordance with the correct process and compliant to legal
practices.

The Transportation Department consists of 2 divisions:

 The Delivery Division is responsible for managing and operating the company's
freight forwarding; packing, loading and unloading and transporting goods of
customers for delivery to the carrier; receive goods from carriers and deliver them
to customers; ensure goods are transported on schedule.
  The Truck Crew is responsible for transporting goods according to the
requirements and schedule of the Delivery Division; make sure the goods arrive at
the correct delivery address; ensuring quality of goods during transportation.

The Accounting Department is responsible for advising the Director to develop

financial management regulations and internal spending regulations; implement policies
on accounting, finance and statistics; make plans and manage monthly and quarterly
revenues and expenditures in order to ensure effective business operations; identify costs,
cost, synthesize and analyze business results; prepare financial statements, tax reports;
preserve and archive accounting records according to regulations; payment of salaries
and other benefits for employees.

The Human Resource Department is in charge of 2 aspects:

 Personnel: Building structure, organizational structure, functions and duties of

departments; develop a strategy for using budget related to labor costs (salary
fund, training costs, costs of paying Social Insurance, Health Insurance, etc);
building annual personnel plan (recruiting, training)

 Administrative work: Performing administrative work, synthesizing clerical,

archiving, managing and using seal; internal communication activities, building
company culture

1.4. Scope of activities

 Indochina Domestic and International Shipping Joint Stock Company operates in

the field of transportation, import and export

 In the field of transportation, the company has services such as:

o Two-way international and domestic express delivery of goods

o Ocean shipping LCL and FCL
 o The company transports all items except banned drugs, explosive goods
and compressed air aluminum cylinders

 In the field of import and export, the company has services such as:

o Purchasing services for: Searching for suppliers, purchasing and

importing automobile parts, electric cars, etc.
o Consulting import permits for electronic and chemical shipments.
o Authorized export service: Consulting documents, finding export
partners and negotiating a contract

 In addition, the company also has a service do customs clearance for goods
transported, exported to foreign countries or transported or exported to Vietnam

1.5. Characteristics of personnel

 Indochina Domestic and International Shipping Joint Stock Company has an

arranged labor structure by management level according to the characteristics of a
business:
o Indirect management division: includes the management departments such as
the Accounting Department, the Sales Department, the Human Resources
Administration, the Logistics Department; working by office hours
o Direct labor: Including drivers of the Truck Crew and Delivery Division staff
who do not work by working hours.
 The company has a total of 55 employees, the number of employees of each
department is as follows:
o Board of Directors: 1 chairman, 4 shareholders
o Board of Directors: 1 director, 1 deputy director 
 Sales Department: 1 Head of Department
o Sales Department: 1 Head of Division, 5 employees
o Marketing Department: 1 Head of Division, 4 employees
  Logistics Department: 1 Head of Department
o Import - Export Department: 1 Head of Division, 4 staff
o Procedure Department: 1 Head of Division, 3 Staff
 Transportation Department: 1 Head of Department
o Logistics Department: 1 Head of Division, 6 employees
o Truck Crew: 5 drivers
 Accounting Department: 1 Head of Department, 3 employees
 Human Resources Administration: 1 Head of Department, 3 employees
- The company's labor structure by age group is shown in the table below:

Age Under 30 Age 30-40 Age 40-50

Number of employees 38 10 7
Percentage 69.2% 18.1% 12.7%
Table 2: The company's labor structure by age group
Source: Human Resource Department

- Education level of the company's personnel is shown in the table below:

Education level College - University Master's PhD

Number of personnel 33 14 3

Percentage 60% 25.4% 5.5%

Table 3: Education level of the company's personnel
Source: Human Resource Department

Thus, it is possible that the majority of employees of the company (70%) are
young, dynamic, passionate about the export-import industry and logistics, eager to learn,
all of them are at university level, graduated from top economic schools such as Foreign
Trade University, National Economics University, etc.; The rest of the staff from the
department head upwards are all seasoned people who have many years of experience in
logistics, marketing, sales, and import-export. It is these highly qualified personnel that
bring professionalism to the company's services and bring success to the company..
 CHAPTER 2: THE CURRENT SITUATION OF THE OPERATING PROCEDURES
OF THE EXPRESS DELIVERY SERVICE AT INDOCHINA DOMESTIC AND
INTERNATIONAL SHIPPING JOINT STOCK COMPANY

2.1. Characteristics and roles of express delivery service at Indochina Domestics

and International Shipping Joint Stock Company
2.1.1. Express service packages of Indochina company

International express packages:

 Express expedited: takes 3 to 5 days

 Regular express: takes 5 to 7 days
 Express saver: takes 7 to 10 days
 Carriage of hand goods: depends on the route
 Unofficial quota goods by air: depends on the route
 Transportation of goods by water: depends on the route

Domestic express packages:

 Heavy goods express saver: takes 3 to 4 days

 Express delivery of oversized goods: takes 5 to 7 days.
 Express expedited: shipped on the same day or the next day.
 Express delivery by waterway: depends on the route
 Road express: takes 2 to 3 days.
 Express delivery by air: takes 1 to 2 days.
2.1.2. The role of the Indochina company’s express delivery service

The Indochina Company was established with express service as one of the core services.
Therefore, this service has undeniable importance in the service structure of the company.
Since the company was put into operation up to now, express delivery service has always
been in the top of the services with the highest proportion of the company's services. In
the last three years, the proportion of courier services has fluctuated from 38% to 44%,
being the leading service in the company's service structure.

In recent years, the company's courier service has grown very positively. From 2016 to
2019, courier service always kept the growth rate from 8% to 14%. In particular, in the
time the world is experiencing the COVID-19 epidemic, the demand for courier delivery
of customers has increased sharply. Compared to the previous year, the number of courier
orders of the company increased by 20%, the total order value increased by 25% while
the company's other services had negative growth. These are very admirable numbers.

2.2. The procedure of operating express delivery service at Indochina

2.2.1. International express delivery process

Figure 5: International express delivery process

Source: Compiled by students

Step 1: Receive information and consult, quote: Customers need to provide all
necessary information such as:

 Customer information: name, phone number ...

 List of goods and pictures
 Quantity
  Dimensions and packing specifications
 Consignee Value
 Information: name, phone number address
 Other relevant information
 After receiving information from the customer, multiple Company staff will
contact you to directly advise how to transport and quote for customers.

Step 2: Pick up the goods at the customer's warehouse and transfer to the
company's warehouse. At the same time, the customer completes the payment of the
costs.

 Customers pack the goods carefully, send them to the company's warehouse
address or the company's staff will come to the place to pack, receive and ship
the goods.
 The company's system will then announce the total charge to the customer based
on the initial finalized unit price. Customers need to complete payment of the
costs to ensure the goods are delivered on time as committed.

Step 3: Send the goods through the carrier and notify the customer

 After the committed time, the goods are shipped through reputable carriers such
as DHL, TNT, UPS, FedEx... are partners of the company and are sent to the
company's warehouse in Hanoi, Ho Chi Minh City or at its partner warehouses
overseas. The company will also update cargo information of the outgoing
shipment process, customers can track and update where their goods have gone
on the carrier's system through the Tracking Number that the company sends.
 The customer will also receive a notification of the goods when the goods are
shipped to the Company's warehouse. The customer can choose to go to the
company's warehouse to pick up the goods or the company will send the goods to
the customer as required by the contract.
2.2.2. Domestic express delivery process
Similar to the international express delivery process, the domestic express delivery
process includes:

Figure 6: Domestic express delivery process

Source: Compiled by students

Step 1: Receiving information and consulting customers for quotation Customer

 information: name, number phone ...

 list of goods and pictures of goods
 quantity
 size and packaging specifications,
 consignee
 information: name, phone number address of
 other relevant information
After receiving the information from customers, company staff will contact you to
directly advise how to transport and quote for customers.

Step 2: Coordinate pick up and send to the company's warehouse:

In order for the process to be done quickly, customers should find out in advance how to
properly use packaging and labeling. For fragile items that need reinforcement, impact
resistance by foam, limit excess space in the box along with a fragile label on the box for
the carrier to note. In addition, the company also provides packaging and door-to-door
support for customers who do not fully understand the packaging specifications.

Step 3: Inform the customer about the goods or goods. Customers complete the
payment and receive the goods:

The domestic courier goods will be mainly transported by air and road, after the goods
arrive at the local airport or harbor will be transported to the warehouse of company,
where the goods will be controlled and delivered

2.3. General comments on the process of operating CPN services at the company
2.3.1. Strengths

Indochina Domestic and International Shipping Joint Stock Company is currently

one of the leading companies working in the field of express delivery in Vietnam. This is
the company's core service as well as the most important service of the company. The
company has been bringing a professional, fast and extremely meticulous working
process. Since then, the rate of customers returning to use the company's services has
always increased over time.

The company has a close network of relationships with not only reputable airlines
such as Vietnam Airlines, Jetstar, Vietjet Air, Cebu Pacific ... but also being an agent of
reputable and famous courier airlines around the world such as UPS, FedEx, TNT,
DHL ... Not only that, the courier services provided by the company are extremely
diverse, including express delivery, conventional express delivery,... Therefore, the
company is always ready to meet all the needs of customers' courier with reasonable cost,
guarantee, prestige and most effectively.

The company's staff are experienced, enthusiastic and always improve their
working methods to bring the most satisfaction to customers, so that is the reason why
feedback from customers who have used the company's service is very positive.

2.3.2. Limitations and reasons

As an intermediate carrier, many times the company encounters many unexpected

situations such as the loss of goods due to the problems of airlines. This causes the
Company's reputation to be affected in the eyes of customers.

The company has not really diversified its product offerings. Such as bulky
oversized items, the company has yet to support. Since then, the company's revenue as
well as profit will be affected.

2.3.3. Proposing solutions to help businesses overcome their limitations

The company should check and track their orders more closely so that they can
notify their customers promptly whenever there is a risk arising in the shipping process.

Diversification of product offerings is an extremely necessary thing in the current

context. Therefore, the Company should consider expanding its services further.
 CONCLUSION

After 8 weeks of interning at Indochina International Shipping Joint Stock Company, we

have learned a lot of useful knowledge. The handling of the actual orders of the business,
under the guidance of the director and employees of company, has helped us a lot in
bridging the gap between theoretical learning and do practice.

Because the company specializes in import-export and logistics, the internship at the
company has helped us to better grasp the knowledge of the subjects we are studying in
school such as International Trade, International Transport Management, English (Letter
writing) or Global Procurement Management and has helped us apply the knowledge
learned into the tasks assigned by the business.

In addition, because we are able to handle real business orders and participate in business
activities, we have learned a number of skills that the employees of the business have
such as understanding price lists of carrier companies, skills in writing and presenting
articles for the company website as well as better understanding the process of
implementing an international trade contract and related costs.

During the internship, we encountered many difficulties because we were still too green
and lacked both knowledge and experience. Since this is also the first time we interned at
a business for a long time, we were overwhelmed and did not have a specific orientation
in the first days of the internship. All of these factors make it difficult to do the work
assigned to us by the company. Therefore, we have had to try to learn and self-study the
relevant knowledge online in order to meet the requirements of the business.

Although the internship period was not too long, we learned a lot during the practice.
Meeting, learning from the employees of the company has motivated us to push ourselves
and try to learn more in the future. Therefore, we would like to thank the school and the
School of International Economics and Business for facilitating this internship. We would
like to thank the director and employees at Indochina Domestic and International
Shipping Joint Stock Company for giving us the opportunity to intern at the company.
The enthusiastic guidance of the director and employees has helped us to perform the
assigned tasks effectively and to experience the work in the most practical way. We
would also like to thank Ms. Le Minh Tram for her devoted guidance in the making of
this report.
APPENDIX: STUDENTS’ INTERNSHIP DIARY AT INDOCHINA DOMESTIC AND
INTERNATIONAL SHIPPING JOINT STOCK COMPANY

Time Assignments of the week

Week 1  Meet with the company's director, Mr. Dang Dinh Duc at the
headquarters in Chua Lang street
 Talk to the director about:
o The objective of the internship
o Starting date: September 28th; duration: 2 months
o Intern at the company’s headquarters
o Introduction about the company, learn about its services
and websites
o The work to carry out: Participate in solving actual orders
of the company and assist in the company's marketing
activities
Week 2  Learn about DHL express price lists and learn how to understand them
 Calculate a fee for 2 express delivery orders of the company
 Set up accounts for the company on e-commerce sites to support the
company's Marketing department
Week 3  Make a report for a cosmetic import order of the company, including:
o Find out about the procedures necessary to import
cosmetics to Vietnam: Cosmetic proclamation slip
o Documents required for the import: Import declaration,
Bill of Lading, Commercial Invoice, Packing list,
Certificate of Origin, cosmetic product proclamation
receipt, MSDS (Material Safety Data Sheet) if required by
customs
o Import procedure under EXW terms
 o Import taxes and shipping charges
 Learn how to understand quotations from shipping lines
 Write an article about our experiences in executing the order for the
company's website
Week 4  Find out about the company's authorized procurement service
 Find a supplier who meets the required conditions for the company's
procure and import order for electric cars from China.
Week 5  Make a report for the company's procurement and import orders for
electric cars, including:
o Find out about the necessary procedures to import electric
cars into Vietnam
o Required documents for importation
o Import procedures
o Types of costs and import taxes
o Consulting plan for customers
Week 6  Calculate the price for an express delivery order of the company
according to the price of 4 express delivery companies DHL, FedEx,
TNT and UPS and make a report for the order
 Learn how to write a post on the company's website
 Write an article to share our experiences of carrying out for the
company's website
 Accompany the director to meet the representative of TASA fertilizer to
advise on marketing and export for the company's products.
Week 7  Prepare an introduction to Robusta and Arabica coffee for the company's
website
 Search for e-commerce sites in European, American and Asian markets
for coffee beans export
 Complete week 6's report on an express delivery order
Week 8  Acquire the remaining information to complete the internship report for 3
subjects in Global Procurement Management, International Transport
Management, Freight Logistics Operations