Digital Video Recorder

User Manual

www.sannce.com
Production Information
Thank you for purchasing our DVR! This manual is designed for the installation and operation of this
product. You can get more information about the features and functions of this product in details.
Please read this manual carefully before using. Please contact us if you have any questions.

Legal Disclaimer
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT
YOUR OWN RISKS. OUR COMPANY SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL
OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER
ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, OUR COMPANY WILL
PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR
JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS
THE APPLICABLE LAW. OUR COMPANY SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS
USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER
PREVAILS.

Regulatory Information
FCC Information
Please take attention that changes or modification are not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
FCC Compliance: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environ-
ment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio communica-
tions. Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.

FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1.This device may not cause harmful interference.
2.This device must accept any interference received, including interference that may cause undesired
operation.

EU Conformity Statement
This product and -if applicable -the supplied accessories too are marked with "CE" and comply
therefore with the applicable harmonized European standards listed under the EMC Directive
2014/30/EU, the LVD Directive 2014/35/EU, the RoHS Directive 2011/65/EU.
2012/19/EU(WEEE directive): Products marked with this symbol cannot be disposed of as
unsorted municipal waste in the European Union. For proper recycling, return this product to your
local supplier upon the purchase of equivalent new equipment, or dispose of it at designated
collection points. For more information see: www.recyclethis.info
2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as
unsorted municipal waste in the European Union. See the product documentation for specific
battery information.
The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead
(Pb), or mercury (Hg). For proper recycling, return the
battery to your supplier or to a designated collection point. For more information see: www.recycle-
this.info
Safety Instruction
These instructions are intended to ensure that user can use the product correctly to avoid danger or
property loss. The precaution measure is divided into [Warnings] and [Cautions].
Warnings: Serious injury or death may occur if any of the warnings are neglected.
Cautions: Injury or equipment damage may occur if any of the cautions are neglected.

Warnings: Follow these safeguards to Cautions: Follow these precautions to prevent

prevent serious injury or death. potential injury or material damage.

Warnings
● Proper configuration of all passwords and other security settings is the responsibility of
the installer and/or end-user.
● In the use of the product, you must be in strict compliance with the electrical safety
regulations of the nation and region. Please refer to technical specifications for detailed
information.
● Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited
Power Source with 100 to 240 VAC or 12 VDC according to the IEC60950-1 standard.
Please refer to technical specifications for detailed information.
● Do not connect several devices to one power adapter as adapter overload may cause
over-heating or a fire hazard.
● Please make sure that the plug is firmly connected to the power socket.
● If smoke, odor or noise rise from the device, turn off the power at once and unplug the
power cable, and then please contact the service center.

Preventive and Cautionary Tips

● Before connecting and operating your device, please be advised of the following tips:
● Ensure unit is installed in a well-ventilated, dust-free environment.
● Unit is designed for indoor use only. Keep all liquids away from the device.
● Ensure environmental conditions meet factory specifications.
● Ensure unit is properly secured to a rack or shelf. Major shocks or jolts to the unit as a result of
dropping it may cause damage to the sensitive electronics within the unit.
● Use the device in conjunction with an UPS if possible.
● Power down the unit before connecting and disconnecting accessories and peripherals.
● A factory recommended HDD should be used for this device.
● Improper use or replacement of the battery may result in hazard of explosion. Replace with the same
or equivalent type only. Dispose of used batteries according to the instructions provided by the
battery manufacture.
 Content

Chapter 1 Description of Panels..............................................................................................................................................1

1.1 Front Panel..............................................................................................................................................................1
1.2 Rear panel................................................................................................................................................................1
Chapter 2 Installation and Connection.................................................................................................................................2
2.1 DVR Installation.....................................................................................................................................................2
2.2 Hard Disk Installation..........................................................................................................................................3
Chapter 3 Menu Operation.......................................................................................................................................................4
3.1 Activate Device......................................................................................................................................................4
3.2 Live view...................................................................................................................................................................8
3.3 Login the system...................................................................................................................................................9
3.4 Recording setting...............................................................................................................................................10
3.5 Playback recording video................................................................................................................................10
3.6 Search&Backup video......................................................................................................................................11
3.7 Motion detection................................................................................................................................................13
3.8 Network setting..................................................................................................................................................14
3.9 Email setting.........................................................................................................................................................16
Chapter 4 Remote Control......................................................................................................................................................17
4.1 Access via a Web Browser...............................................................................................................................17
4.2 Access via Guarding Vision...........................................................................................................................18
4.3 Access via a Smartphone................................................................................................................................20
Chapter 5 FAQ & Troubleshooting......................................................................................................................................23
 Chapter 1 Description of Panels

1.1 Front Panel

Detailed information for the front panel button:

Power status Indicator

HDD work status Indicator

Network status Indicator

1.2 Rear panel

1 IN 2 7

1 3 5 8
2 4 4 3 6 9
VIDEO IN VGA OUT AUDIO LAN&USB 12V

4CH

1 5 IN
2 7

1
2
3
4
5
6
7
8
VGA 8
4 6 9
3
VIDEO IN OUT AUDIO LAN&USB 12V

8CH

1 IN 2 7 9

7 15
1
2
3
4
5
6 8
9
10
11
12
13
14 16
5 8
4 3 6
VIDEO IN VGA OUT AUDIO LAN&USB 12V

16CH

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Detailed information for the rear panel:

SN Name SN Name SN Name

1 Video input 2 Audio input 3 Audio output
4 HDMI output 5 VGA output 6 USB port
7 Network port 8 Power socket 9 GND port

Notes: This is for reference only, some components may not be included. This description applies to
several models and the connection methods are similar in spite of the different appearance.

Chapter 2 Installation and Connection

2.1 DVR Installation

During the installation of the DVR:

1. Use brackets for rack mounting.
2. Ensure there is ample room for audio and video cables.
3. When installing cables, ensure that the bend radius of the cables are no less than five times than its
diameter.
4. Allow at least 2cm (≈0.75-inch) of space between racks mounted devices.
5. Ensure the DVR is grounded.
6. Environmental temperature should be within the range of -10º C to 55º C, 14º F to131º F.
7. Environmental humidity should be within the range of 10% to 90%.
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2.2 Hard Disk Installation
DVR system should be installed a 3.5 or 2.5 inches SATA internal hard drive for recording (2.5 inches
SATA needs a bracket to hold the HDD). The system shows the real-time viewing interface, but you
can’t record or playback without installing the hard drive.

① Disassemble the screw ② Disassemble the cover ③ Place and fix the hard disk

④ Fix the screw of the hard disk ⑤ Connect the data wire ⑥ Connect the power wire

⑦ Cover the machine ⑧ Fix the cover

Connect the data wire and the power wire to the

corresponding port of the hard disk.

Notes: Please turn off the power before you install the hard drive. You can skip this step if you has
installed the hard drive into your DVR in advance.
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 Chapter 3 Menu Operation

3.1 Activate Device

1. Select Language: After the DVR is powered on, automatically enter the “Activate Device” step.
Select Language and click “Apply”.

2. Set password: Input password and Email (Get the verification code by email after you forgot
password), then click “Activate”.

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3. Set Unlock Pattern: Press the left button to draw a same pattern twice or click right button to skip
this setting.

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4. Time setting: Select the right “Time Zone” and configure date/time, then click “Save and Next” or
click “Exit” to skip next setting.

5. Network setting: Click and check “DHCP” and “Obtain DNS Automatically”, the DVR will auto
get IP address from your home router, then click “Save and Next” or click “Exit” to skip next setting.

6. Sannce Home: Click and check “Enable”, set a Verification code and allow internet access. Scan the
APP QR code to download mobile APP, scan the device the device QR code to add DVR by APP, then
click “Save and Next” or “Next” to skip next setting.
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7. Add IP Camera: Click “+” to add IP camera (This DVR can connect IP cameras via ONVIF protocol,
then click “Save and Next” or “Exit” to skip next setting.

8. Storage : Click “Add” to add NAS or IP SAN (If haven’t this storage, skip this step); check and click
the HDD and click “Init” to format it, then click “Finish”.

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3.2 Live view

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Right click on the live view window.

[ ]: Click “Live” to view camera video.
[ ]: Click it to playback video recording.
[ ]: Click it to search and backup video recording.
[ ]: Click it to configure DVR.
[ ]: Click it to check the DVR system information/log and DVR restore setting.
[ ]: Click it to check the DVR alarm information.
[ ]: Click it to logout/Shutdown/reboot DVR.
[ ]: It mean the camera has alarm information.
[ ]: The camera is recording video.
[ ]: Instant playback the camera recording video.
[ ]: Click to digital zoom the camera video.
[ ]: Start and stop video recording.
[ ]: Control camera PTZ function(Only for the PTZ camera).
[ ]: Preview in single window/four windows.

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3.3 Login the system
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Right click on the live view window, press left button to draw the pattern to login DVR or click “Switch
user”and input the password, then click “Login”.

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3.4 Recording setting

You can enter [Configuration]-[Record]-[Record]-[Schedule], set the record schedule.

[Camera No.]: Select DVR channel.
[Enable]: Check and enable it.
[Advanced]: Click to enter the advanced setting, you can configure record audio/pre-record/post-re-
cord/stream type/expired time(Day).
[Continuous]: Set continuous recording.
[Event]: Set alarm linkage recording.
[None]: Not recording.
[Edit]: Click to edit the recording time mode.
[Week and time]: Press left button and draw to select the week and time.

3.5 Playback recording video

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You can enter[Playback] to play back recording video.
[1]: Select channel split mode
[2]: Select the channel for video playback.
[3]: Select the date of video playback.
[4]: Display video recording of the channel.
[5]: Select video playback mode: Normal/Smart/Sub-periods.
[6]: Video playback time progress bar.
[7]: Video playback toolbar: Clip/30s backward/30s forward/play/pause/speed down/speed up/full
screen.

3.6 Search&Backup video

You can enter [Search]to backup video to USB storage.

[Time]: Select search time.
[Camera]: Select camera.
[File type]: Select search file type.
[Search by]: Select search criteria.
[File Status]: Select file status, include “all/unlocked/locked”.
[Quick Export]: Directly back video recording file.
[Empty conditions]: Clear search criteria.
[Search]: Click to search video recording file.
[Save]: Click to save the search condition.

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Select the file and click “Export” to back up video file to USB storage.
Note: Make sure already insert USB storage to DVR USB interface before searching file.

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3.7 Motion detection

You can enter [Configuration]-[Camera]-[Smart Event] to set motion detection function, after
finished setting, click “copy to” to set other channel and click “Apply” to save settings.
[Camera]: Select the DVR channel.
[Enable]: check this setting to enable motion detection.
[Area Settings]: Click to set the detect area, Hold down the left button and drag the selected area.
The red area is the motion detection area, no color area is not detected area.
[Sensitivity]: Set motion detection sensitivity level.
[Full screen]: Check it, the alarm channel camera will display full screen after detected motion alarm.
[Clear]: Clear all regions setting.

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Click “Arming Schedule” to configure the detect motion schedule.
[Continuous]: Set continuous motion detection.
[None]: Not enable motion detect.
[Edit]: Click to edit motion detection start/end time.

Click “Linkage Action” to configure the detect link action.

[Normal linkage]: Include full screen monitoring/audible warning/notify surveillance center/send
email.
[Trigger alarm output]: Motion alarm link hardware alarm output , only for the DVR has hardware
alarm output.
[Trigger channel]: Select the motion alarm trigger camera.

3.8 Network setting

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You can enter [Configuration]-[Network]-[General] to set network function.
[DHCP]: Check it to enable DHCP function, DVR will auto get the IP address from locale router.
[Obtain DNS Automatically]: Check it to enable DNS function, DVR will auto get the DNS from locale
router.

You can enter [Configuration]-[Network]-[Sannce Home] to set network function.

[Enable]: Check it to enable Sannce Home function, then the service terms will pop up, enter the
verification code.
[Stream Encryption]: Check enable stream encryption, verification code is required for remote access
and live view.
[Verification code]: Enter verification code, verification code is required when visit DVR by mobile app.

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[Status]: It will display “Online” when DVR connects internet successfully;if displays “Offline”, please
try to check the DVR network connection.
APP Download QR-Code: Scan the APP QR-Code to download “Sannce Home” or try to search
“Sannce Home” in Apple APP store and Google Play store.

3.9 Email setting

You can enter [Configuration]-[Network]-[Email]to set Email.

[Server Authentication][User name][Password]: Check it to enable the function if the SMTP server
requires user authentication and enter user name and password accordingly.
[SMTP server]: Input the Email box SMTP server address.
[SMTP port]: Input the SMTP server port, it will auto display port when you selected the right
encryption protocol.
[SSL/TLS]: Check to enable SSL/TLS if required by the SMTP server.
[Attached picture]: Check to enable the function if you want to send email with attached alarm
images.
[Sender]: The name of the sender.
[Sender’s address]: Input the sender Email box address.
[Select Receivers]: Select the receiver. Up to 3 receivers can be configured.
[Receiver]: The name of the receiver.
[Receiver's Address]: The Email address of user to be notified.

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 Chapter 4 Remote Control

4.1 Accessing by Web Browser

Before start:
1. Make sure you have a router and high-speed network connection;
2. Connect the DVR to your router by using an Ethernet cable;
3. Upgrade your client software and mobile app to the latest version;
4. Make sure your network speed come up to 1Mbps at least to get the best video recording.
5. Go to DVR’s [Configuration] - [Network] - [Sannce Home] - [Status] to confirm “Online”. Go to
DVR’s [Configuration] - [Network] - [General] to get your IP address, for example,
192.168.2.7. Open your IE browser and input the IP address, login with your user account and
password, as shown in the figure below.

Notes: The default user name is [admin], and can not be changed. The password is the same to the
password of DVR. You will go the interface as shown in the figure below after you login successfully.
You will get the image if the camera connects to the channel successfully.

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4.2 Guarding Vision
Guarding Vision Client software is in the supplied CD. Double-click the icon of Guarding Vision after
installed .

Select the DVR and click “Add to Client”

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Input a DVR name and password,then click “Add” to save the setting.

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Click “Main view” and double click the DVR group to view video.

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4.3 Accessing by Mobile Phone
4.3.1 iPhone / iPad / Android

a. Install the Sannce Home App for free from the APP Store or Google Play store. Tap the icon Sannce
Home to open the APP.

Sannce Home

b. Select “Select country or region”and click “√” to save the setting.

c. Click “login”and “Register” to create an APP account, you can use your mobile phone number or
Email address as the APP login account.

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d. After login the APP, click “+”, scan the DVR ID QR code (Configuration-Network-Sannce Home)
to add DVR.

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e. Click DVR name to view camera video.

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f. Click “ “to playback recording video remotely, select channel and date, then click “Start
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 Chapter 5 FAQ & Troubleshooting

1. No setting interface displayed on the monitor after the device is

starting up normally.

Possible Reasons:
Do not connect your DVR to the port of laptop’s VGA or HDMI directly.
Make sure the resolution of monitor higher than the display resolution of DVR. Otherwise, the monitor
will not show any image of cameras.

Solutions:
Method 1: Use the monitor with a higher resolution to connect your DVR so that you can log in DVR
and change its display resolution to lower one.
Method 2: You can access the camera through CMS software on your computer to change its display
resolution to lower one.
Method 3: You can access the DVR system on the computer’s browser by DVR's IP and change its
display resolution on web page.

2. All cameras has no image showing up on the DVR after the device is
starting up normally.

Possible Reasons:
Make sure all cameras are connected to the port of Video-in with cables and your recorder should be
connected to the monitor with the cable, but the video of all cameras are not shown on the monitor
(You can still see the setting panel of recorder) .

Solutions:
Method 1: Check the connection of your system is correct or not.
Method 2: Check the camera lens at night and make sure infrared light turns on. Try to connect a 12V
power supply to the camera if there is no infrared light.

3. You can not view on the mobile phone and computer.

Possible Reasons:
The Sannce Home status is offline.

Solutions:
Please check the DVR internet connection.

4. No image displayed on some cameras Possible Reasons:

Make sure all cameras are connected to DVR/NVR with cables and recorder is connected to the
monitor with the cable, one or several cameras has no image displayed on the monitor, but others are
working fine, you should make sure the camera, cable, or channel port is damaged or not.
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For example:
1.Connect the camera C1 to the channel A1 with the cable B2 to confirm if it is the cable B1's problem
2.Connect the camera C1 to the channel A2 with the cable B2 to confirm if it is the camera C1's
problem.
3. Connect the camera B2 to the channel A1 with the cable B2 to confirm if it is the channel port A1's
problem.

Solutions:
Please make sure whether the camera, cable, or channel port is damaged or not so that we can give
you the correct replacement.

5. Video can not be recorded.

Possible Reasons:
The DVR needs an internal hard disk drive for recording. Without hard drive, the system can show live
viewing, but can not be recorded or playback. The status of hard drive is abnormal.

Solutions:
Make sure the hard drive is installed. The hard drive is installed for the first time needs to format, you
can enter the [Configuration] - [Record] - [Storage] to click format and select the hard disk.

6. Email alerts is failed Possible Reasons:

You had better use Gmail, do not use Yahoo or Hotmail. Alarm and email alerts function are not
enabled.

Solutions:
Method 1: Please make sure the DVR has connected to the router and Internet successfully.
Method 2: Please enable alarm and email alerts function.

7. Forget password Solutions:

Method 1: Please use password resetting email to get password.

Method 2: Please contact technical engineer to reset password.

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 For more information,
please visit:

www.sannce.com

Shenzhen Kean Digital co., Ltd.

ADD: 10th Floor, Rujun Building, NO. 105, The Center Road,
Bantian Street, Longgang District, Shenzhen, 518129,China
Web: https://support.sannce.com
Tech Support: [email protected]

www.sannce.com