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    Zabtech After Sales Return Assignment

    Uploaded by

    Brohi Baba
    Assignment of after sales return

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Zabtech After Sales Return Assignment

    Uploaded by

    Brohi Baba
    22 views2 pages
    Assignment of after sales return

    Original Title

    Zabtech After sales return assignment

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    © © All Rights Reserved

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    DOCX, PDF, TXT or read online from Scribd

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    Assignment of after sales return

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    22 views2 pages

    Zabtech After Sales Return Assignment

    Uploaded by

    Brohi Baba
    Assignment of after sales return

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    1.  What is complain?


    Customer complaints can be defined as the gaps between what business promises in terms of the
    product or services and what customers get. It is a mismatch between how customers perceive
    the brand and where they fail to get the desired customer service experience.

    2. Enlist at least three common complaints from customer.


    1. Not Keeping the Promises Made
    2. Poor customer service
    3. Cheap products and hidden costs of products.

    3. How do you react to customer complaints? write at least three sentences


    Listen to or read the customer's complaint.
    1. Take a moment to process the criticism.
    2. Determine what action you'll take to address the problem.
    3. Thank the customer for their feedback.
    4. Apologize and reiterate your understanding of the issue.
    5. Clearly outline your plan to remedy the situation.

    4. Why it’s Important to Keep Customer Records?


    By having full and detailed customer records, you find it easier to understand your business
    better. You can analyze their spending patterns and see the trends. This information will be
    helpful to you with your future business decisions and marketing activities.

    5. What is the meaning of Guarantee?


    a formal assurance (typically in writing) that certain conditions will be fulfilled, especially that a
    product will be repaired or replaced if not of a specified quality.

    6. What is the meaning of Warranty?


    A warranty is a type of guarantee that a manufacturer or similar party makes regarding the
    condition of its product. It also refers to the terms and situations in which repairs or exchanges
    will be made in the event that the product does not function as originally described or intended.

    7. What is Reverse logistics?


    The process of implementing, controlling, and planning the cost-effective flow of finished goods,
    raw materials, and in-process inventory. ... Some reverse logistics examples are: Return of goods
    by customers.

    8. For analyzing root cause of any complain you must know the customer problem.

    9. When Dealing with a Customer, You Should NOT Tell Customers They're Wrong.

    10. To check warranty validation, you need to put the product details.

    11. While answer the phone you should first Answer with professional tone_ customer.
    12. If customer is misbehaving, what should you do?
    Know What Value You Are Adding. ...
    Document Well. ...
    Do Nothing, even if It Hurts.

    13. After serving the customer you need to take responsibility of the customer complain.  

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