Website Evaluation Using Opinion Mining
Website Evaluation Using Opinion Mining
Website Evaluation Using Opinion Mining
Volume: 6 Issue: 4 41 - 48
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Website Evaluation Using Opinion Mining
Aditya Bhatnagar(1), Maaz Nomani(2), Ketan Pujare(3), Dr. Sunil Wankhade(4) .
Bachelor of Engineering, Dept. of Information Technology, R.G.I.T., Mumbai, Maharashtra, India 1
Bachelor of Engineering, Dept. of Information Technology, R.G.I.T., Mumbai, Maharashtra, India 2
Bachelor of Engineering, Dept. of Information Technology, R.G.I.T., Mumbai, Maharashtra, India 3
Head and Professor, Dept. of Information Technology, R.G.I.T., Mumbai, Maharashtra, India 4
Abstract: With the advancement in technology, online shopping has taken a new toll. Customers can access the shopping websites from
anywhere with the help of the internet. The websites display all the products for the customer to choose from and the customer can post any
review or their opinion on the service of the website. The main aim of this project is to provide users with a rating generated according to the
shopping website’s performance and standards. There are numerous shopping websites to visit but the legitimacy of all the websites is
questionable. Fraud can occur on a regular basis from illegitimate websites. The users may not get the service as per their expectations. There
are many renowned shopping websites which do not match their credibility and in turn disappoints the customers or users. The proposed system
evaluates the shopping websites based on the reviews or opinions of the experienced customers. The performance of the website is processed
down to certain parameters. According to these parameters a certain rating of that particular website is generated, which helps the customer to
decide which website to opt for.
Keywords: Natural language processing , Natural language toolkit( NLTK), decision making and linguistics.
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IJRITCC | April 2018, Available @ http://www.ijritcc.org
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International Journal on Recent and Innovation Trends in Computing and Communication ISSN: 2321-8169
Volume: 6 Issue: 4 41 - 48
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Opinions of the users are extracted from the APIs and the is an existing library of python.The sentences are broken
string is divided for the further feature extraction. The down and thus performed analysis to give a rating about
reviews of the users is extracted and performed sentiment the website which will be displayed on our webpage.
analysis using the Natural language Toolkit(NLTK) which
IV. ANALYSIS
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International Journal on Recent and Innovation Trends in Computing and Communication ISSN: 2321-8169
Volume: 6 Issue: 4 41 - 48
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In fig. 2, There are two actors; The admin and user. The user opinions. However the admin can perform activities like
can login or register into our website depending on the managing the login panel, view and manage users and
registered account of the user. The user then enters the name manage admin database.
of the website to acquire the rating generated based on
In fig.3, the activities that are to be performed ; The user DB, if available the system directly displays the result on
logs in the system and the account of the user is verified, the webpage . However if the website isn’t available in the
the user then enters the name of the desired website in the DB the data is extracted , analyzed & displays the result .
input text area. The system then checks the website in the The result is also updated in the DB.
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IJRITCC | April 2018, Available @ http://www.ijritcc.org
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International Journal on Recent and Innovation Trends in Computing and Communication ISSN: 2321-8169
Volume: 6 Issue: 4 41 - 48
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In fig. 4, the sequence of the activities is shown in the then enters the name of the website, it is copied from the
diagram. The user logs in , it’s authenticity is checked and browser to the backend where the algorithm runs, and the
verified and allows the user to login in the system. The user result is displayed on the webpage.
V. DESIGN
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International Journal on Recent and Innovation Trends in Computing and Communication ISSN: 2321-8169
Volume: 6 Issue: 4 41 - 48
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In fig. 4, the Data flow at level 0 is shown. It shows the connectivity between the system.
functions performed by the admin and thus showing the
In fig. 5, the Data flow at level 1 is shown. The admin system checks it the DB if not present runs algorithm,
performs activities like entering the website in the input displays the result and updates the DB.
field and the website name is copied in the system. The
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IJRITCC | April 2018, Available @ http://www.ijritcc.org
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International Journal on Recent and Innovation Trends in Computing and Communication ISSN: 2321-8169
Volume: 6 Issue: 4 41 - 48
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project. Second row contains all the attributes related to that that are to be performed regarding that particular class.
class. Third row in class diagram are methods or operations
Different entities present in fig. 7 are admin , webserver, feedback and account management property. The user has
browser and user. The admin is related to the system with attributes like username, password & phone no.
the help of DB, whereas the system is related to the user by
CONCLUSION V. ACKNOWLEDGEMENT
Our system gives the customer a better understanding
This research was supported by our project guide Mr. S.B
about e-shopping websites. It prevents the customer from
Wankhade (Head Of Department), We thank him for
being a victim of fraud. It will give them a detailed
providing us an opportunity to do the project research on
survey about the service or customer feedback regarding
Website evaluation using opinion mining at Rajiv Gandhi
those shopping websites. Our system could be a critic for
Institute of Technology(R.G.I.T.), Andheri, Mumbai
the shopping sites hence driving them towards
and by giving us the support and guidance for
improvement on their drawbacks. .On the basis of data
completing the project research duly.
availability our system can be expanded to different
sectors. It is also open to customer’s views based on their
frequent shopping experience with those websites.
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International Journal on Recent and Innovation Trends in Computing and Communication ISSN: 2321-8169
Volume: 6 Issue: 4 41 - 48
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VI. REFERENCES Innovations & Advancement in Computer Science, vol.
3, no. 1, April 2014.
[1] Gautami Tripathi, S Naganna, "Opinion Mining: A
[4] S. Chandra Kala, C. Sindhu, "Opinion Mining And
Review", International Journal of Information &
Sentiment Classification: A Survey", ICTACT Journal
Computation Technology.
on Soft Computing, vol. 3, no. 1, October 2012.
[2] P Haseena Rahmath, "Opinion Mining and Sentiment
[5] G. Vinodhini, R.M. Chandrasekaran, "Sentiment
Analysis - Challenges and Applications", International
Analysis and Opinion Mining: A Survey", International
Journal of Application or Innovation in Engineering &
Journal of Advanced Research in Computer Science
Management (IJAIEM), vol. 3, no. 5, May 2014.
and Software Engineering, vol. 2, no. 6, June 2012.
[3] Nidhi R. Sharma, Vidya D. Chitre, "Opinion Mining
Analysis and its Challenges", International Journal of
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