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Lesson 1 Introduction To The Business Process Reengineering

This document provides an introduction to business process reengineering (BPR). It defines BPR and outlines its goals of achieving dramatic performance improvements. The document discusses BPR concepts like levels of BPR, design principles, teams, technologies, methodology, objectives, and critical success factors. It also examines the applicability of BPR in corporate restructuring and provides several references for further information on BPR. The learning outcomes are to identify and analyze BPR concepts, evaluate success factors, and apply BPR in corporate restructuring.

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42 views

Lesson 1 Introduction To The Business Process Reengineering

This document provides an introduction to business process reengineering (BPR). It defines BPR and outlines its goals of achieving dramatic performance improvements. The document discusses BPR concepts like levels of BPR, design principles, teams, technologies, methodology, objectives, and critical success factors. It also examines the applicability of BPR in corporate restructuring and provides several references for further information on BPR. The learning outcomes are to identify and analyze BPR concepts, evaluate success factors, and apply BPR in corporate restructuring.

Uploaded by

PTD ITMS
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© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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MODULE 2020

LESSON 1

INTRODUCTION TO THE BUSINESS PROCESS REENGINEERING

INTRODUCTION

Welcome to Business Process Re-engineering (BPR) course. This Lesson is intended


to provide you with the objectives of this course, the pedagogy (teaching and learning
methodology), the online session, online presentation plan, textbooks and other references, the
course specialist expectations from course participants and the evaluation system used.

Further, Lesson 1 introduces you to Business Process Reengineering concepts.

LEARNING OUTCOMES

At the end of this module, the students are expected to:

- Identify and analyze different concepts underlying Business Processing Reengineering


- Evaluate critical success factors of BPR
- Apply BPR concepts in Corporate Restructuring

COURSE CONTENTS

UNIT 1 – INTRODUCTION TO THE BUSINESS PROCESS REENGINEERING

What is BPR?

Hammer. & Champy (1993) defined Business process Research (BPR) as ―the
fundamental. rethinking and radical redesign of business process to achieve dramatic
improvement in. critical contemporary measures of performance, such as cost, quality, service
and. speed‖.

It is important because BPR's goal is to achieve dramatic improvements in performance


in areas important to customers and other stakeholders. BPR is also referred to by such terms
as business process improvement (BPI) or business process development, and business
process redesign.

Business Process Reengineering Examples: Airbnb, T-Mobile, Ford Motor Company


Success Stories. Search online for Business Process Reengineering (BPR) case studies or
examples of its successful implementation, and you'll find what we found — Ford Motor
Company.

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MODULE 2020

Levels of BPR

BPR Design Principles are the following:

1. Organize around outcomes, not tasks.


2. Have those who use the output of the process perform the process
3. Subsume information-processing work into the real work that
4. produces the information
5. Treat geographically dispersed resources as though they were
6. centralized
7. Link parallel activities instead of integrating their results
8. Put decision points where the work is performed and build controls
9. into the process
10. Capture information at the source

However, Hammer and Champy outlined some common BPR themes, or characteristics – or as
I would term them, Design Principles:
- Several jobs are combined into one. ...
- Workers make decisions. ...
- The steps in the process are performed in a natural order. ...
- Processes have multiple versions. ...
- Work is performed where it makes the most sense.
- BPR Phases

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MODULE 2020

BPR includes three phases; analysis phase, design phase, and implementation phase. It
is also referred to as business process redesign, business process change management, and
business transformation.

BPR is about the proper reengineering method of implementation within a company for
better returns. ... BPR implementation completes in three phase; first phase-process consulting,
second phase-change management, and third phase- project management.

BPR Teams

Total Quality Management and BPR share a cross-functional relationship. Quality


specialists tend to focus on incremental change and gradual improvement of processes, while
proponents of reengineering often seek radical redesign and drastic improvement of processes.

A BPR team must be selected once an organization-wide commitment has been secured
from all departments involved in the re-engineering effort. This team will form the nucleus of the
BPR effort.

BPR Technologies

BPR Tools: Workflow Automation vs. Robotic Process Automation (RPA) Business
Process Reengineering (BPR) is strategic. BPR disrupts existing business processes -
workflows, roles, business policies and procedures, supporting technology and underlying
business rules.

BPR Methodology

The traditional definition is that Business Process Reengineering Methodology involves


the radical redesign of core business processes to achieve dramatic improvements in
productivity, cycle times and quality.

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MODULE 2020

BPR Objectives

BPR is typically pursued to improve processes, increase productivity, reduce costs,


improve customer service, and provide a competitive advantage. Continuous process
improvement (CPI) is similar to BPR in that the objective is to reduce cost, improve productivity,
or improve some other aspect of business operations.

Critical Success Factors of BPR

The key success BPR factors:


1) Organization wide commitment,
2) BPR team composition,
3) Business needs analysis,
4) Adequate IT infrastructure,
5) Effective change management, and
6) Ongoing continuous improvement.

BPR Applicability in Corporate Restructuring

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MODULE 2020

There are several case studies which identify the applicability of BPR in corporate
restructuring; which are being underscored in the following research papers:

- https://www.referenceforbusiness.com/management/Bun-Comp/Business-Process-
Reengineering.html
- https://mafiadoc.com/download/concept-of-corporate-restructuring-and-reengineering-
univerzita-_5a0f6ebf1723dd507f273c2a.html
- https://www.slideshare.net/nvivekanand/bpr-case-study

Other references might be helpful in your navigation to Business Process Re-


engineering

 https://www.slideshare.net/arnoldindia/business-process-reengineering-complete
 https://tallyfy.com/business-process-reengineering/
 https://www.sweetprocess.com/business-process-reengineering/
 https://creately.com/blog/business/what-is-business-process-reengineering/
 https://www.slideshare.net/arnoldindia/business-process-reengineering-complete
 https://kissflow.com › bpm › business-process-reengineering
 https://www.heflo.com › blog › bpm › business-process-reengineering-exa...
 http://academics.epu.ntua.gr/LinkClick.aspx?fileticket=KZUaIcAo8iw%3D&tabid=930
&mid=2218
 https://www.unido.org/overview/member-states/change-management/operational-
improvements/business-process-reengineering
 http://academics.epu.ntua.gr/LinkClick.aspx?fileticket=KZUaIcAo8iw%3D&tabid=930
&mid=2218

ASSESSMENT/ACTIVITIES
GUIDE QUESTION/s

1. Why is BPR important?


2. Make an analysis of 3 case studies pertaining BPR

Assignment

1. Read Module 2 and answer the Guide Question/s

Chat/Forum Participation online interactive recitation. Sharing of course expectations as the


course specialist has to introduce herself/himself.

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