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    Carter Cleaning Centres - Chapter 8 - MD Tarik Alam Shobuj

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    Tarik Alam Shobuj
    The document discusses training methods for various roles at a cleaning company. It recommends vestibule training for pressers and cleaners to learn machinery safely. Managers should receive on-the-job training including lectures, management games, and behavioral modeling to improve problem-solving, leadership, and coping with different scenarios. Counter staff should be trained via lectures on client types, job instruction for essential tasks and soft skills, and behavioral modeling for communication skills to address diverse client needs.

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    Carter Cleaning Centres - Chapter 8 - MD Tarik Alam Shobuj

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    Tarik Alam Shobuj
    52 views2 pages
    The document discusses training methods for various roles at a cleaning company. It recommends vestibule training for pressers and cleaners to learn machinery safely. Managers should receive on-the-job training including lectures, management games, and behavioral modeling to improve problem-solving, leadership, and coping with different scenarios. Counter staff should be trained via lectures on client types, job instruction for essential tasks and soft skills, and behavioral modeling for communication skills to address diverse client needs.

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    Carter Cleaning Centres _Chapter 8_Md Tarik Alam Shobuj

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    The document discusses training methods for various roles at a cleaning company. It recommends vestibule training for pressers and cleaners to learn machinery safely. Managers should receive on-the-job training including lectures, management games, and behavioral modeling to improve problem-solving, leadership, and coping with different scenarios. Counter staff should be trained via lectures on client types, job instruction for essential tasks and soft skills, and behavioral modeling for communication skills to address diverse client needs.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    52 views2 pages

    Carter Cleaning Centres - Chapter 8 - MD Tarik Alam Shobuj

    Uploaded by

    Tarik Alam Shobuj
    The document discusses training methods for various roles at a cleaning company. It recommends vestibule training for pressers and cleaners to learn machinery safely. Managers should receive on-the-job training including lectures, management games, and behavioral modeling to improve problem-solving, leadership, and coping with different scenarios. Counter staff should be trained via lectures on client types, job instruction for essential tasks and soft skills, and behavioral modeling for communication skills to address diverse client needs.

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    of 2

    Chapter-8

    Question no 1 answer-
     The following topics should be covered during orientation:

    • Company structure, procedures, and operations


    • Employee benefits and personnel policies
    • Regulations and safety measures
    • A tour of the facilities
    • Everyday routine

    A good orientation should provide new workers with a number of benefits, including:

    • Assist them in being socialized into the firm's methods of acting and doing things by making them feel
    welcome.
    • Assist them in comprehending the organization's culture.
    • Make it clear what is expected of them in terms of performance and conduct.

    Question no 2 answer-
    Yes, for the counter person's job at Carter Cleaning Centers, a form like this should be utilized. Some of the
    counterperson's responsibilities on the form may be underlined in bullet points. Welcome to clients when
    they can take clothes when they come to collect, they accept various payment methods and then change
    them if required, they note their clothes, advise them of new items or offers and say good-bye in a pleasant
    tone, and they are all examples to encourage them to return. These features will aid the employee in
    developing a habit, and he or she will soon be able to recall tasks without the use of a calendar. The form
    might also serve as a reminder to employees of the rules they must follow while on the job, such as no
    eating, as well as responsibilities like tidying up objects and arranging the storefront as needed.
    Question no 3 answer-
    Each job category will need a unique mixture of training approaches. The usage of Vestibule Training
    would be particularly useful for Pressers and Cleaners/Spotters because they are dealing with machinery
    that they must become familiar with. They must utilize the various machines in order to learn how to
    utilize them. Because of the potential for injury when using this apparatus, it is recommended to practice
    on practice garments before using it on the job.
    Managers should get on the job training initially:
    -lectures: About the items and equipment used.
    -Management Games: to improve problem-solving abilities, planning, leadership, and teamwork
    -Behavior Modeling technique: to be able to cope with a variety of scenarios The most practical
    approaches to give training for managers would include behavioral modelling, lectures, diversity and
    team training, and management games. Each of these types of training approaches, when combined,
    allows managers to improve their problem-solving, planning, and leadership abilities, as well as their
    people skills, which are critical to becoming an effective manager.

    The following methods should be taught to counter personnel:


    - Lectures: to teach them about different types of clients and how to deal with them effectively.
    -Job instruction training: to give step-by-step instruction on essential issues and basic activities, as well as
    soft skills training.
    -Behavior Modeling technique: to provide staff with the necessary communication skills and expertise to
    cope with various sorts of clients.  

    Lectures can give those working at the counter with information on the many sorts of clients they may
    face and how to effectively cater to their diverse requirements. The Behavioral Modeling training
    methodology might also be used to help with this. This sort of training allows them to act out various
    scenarios and practice handling a range of circumstances effectively through appropriate communication.

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