Diploma in I.

T Technical Support

Assignment Title: The Boot process in Windows and Ubuntu

Units Covered in This Assignment:

Unit 22 – Support different operating systems.

Student name Safwan Qashqary

Student ID 1107043778

Instructor: Yassin Hassan

Release Date: 02/06/2021
Submission Date: 19/06/202

Unit 22 Assignment
Context
The aim of this assignment is to provide learners with the knowledge, understanding and skills to set up,
maintain system software including undertaking backup and restore.
Scenario
The company you work for has implemented two operating systems. Windows 8 and Linux (Ubuntu). One
of your duty is to troubleshoot and repair the systems to ensure the operating stability to meet the
customers’ demands.
Assessment Criteria
During this assignment, the learner will undertake various activities that will support him in achieving
selected criteria for units on the Diploma in IT Technical Support.
The unit’s skills learning outcomes covered by this assignment are:

The learner will be able to Performance criteria

1. Determine an organization’s 1.1. Review organization’s technical support procedures.

support procedure 1.2. Interrogate a help-desk support database to find issues
relating to operating systems.
1.3. Liaise with an appropriate person.

2. Identify features of 2.1. Examine and accurately record operating system file and rood
operating systems structure.
2.2. Accurately identify profile information.
2.3. Explore and accurately document the help structures of
operating systems.
2.4. Observe and understand a boot process.

3. Differentiate operating 3.1. Compare and contrast features of operating systems.

systems 3.2. Compare the kernel file structure of operating systems.
3.3. Determine the currency of an operating system
3.4. Compare boot procedures for different operating systems.

4. Analyse operating system 4.1. Analyse boot procedures for an operating system.
boot process. 4.2. Evaluate associated boot files for an operating system.

5. Resolve operating system 5.1. Evaluate a not-functional operating system.

problems 5.2. Accurately diagnose causes of system faults.
5.3. Identify command line options and system tools available to
troubleshoot problems.
5.4. Identify specific problems and implement strategies for
resolution.
5.5. Use options and tools to resolve common operating system
issues.

Unit 22 Assignment
Health and safety
You are asked to consider the importance of safe working practices at all times. You are responsible for
maintaining the safety of others as well as your own. Anyone behaving in an unsafe fashion will be stopped
and a suitable warning given. You will not be allowed to continue with an assignment if you compromise
any of the Health and Safety requirements. This may seem rather strict but, apart from the potentially
unpleasant consequences, you must acquire the habits required for the workplace.
Methods of Assessment
During this assignment you will be assessed by:
 Personal Research.
 Group task/ Individual task.
 Learner Question and Answers.
 Stretch and support activities.

Submission of Learner Work

All learners should submit evidence for this assignment to their E-Portfolio (Google Classroom) by the set
submission date.
Final Grading of the Assignment
This grade of this assignment will be graded on a scale of A-D:
 A – Outstanding
 B – Good
 C – Satisfactory
 D – Pass

You can find guidance on the grade criteria in the Appendix, at the back of this assignment.

Unit 22 Assignment
Task 1: Understand operating systems:

SLO Unit 22 2.1, 2.4, 3.1, 3.2, 3.3, 3.4, 4.2, 5.2

Answer the following questions:

Question 1:

List three of the purpose of the operating system

1. Manage the computer’s resources, such as the central processing unit, memory, disk
drives, and printers.
2. Establish a user interface
3. Execute and provide services for applications software. Reference

List five of the common operating system vendors

1. Red Hat
2. Microsoft Windows
3. Apple
4. Google
5. Cisco

Explain the difference between local profile, mandatory profile and roaming profile:

1. Local profile: A local user profile is created the first time that a user logs on to a computer.
The profile is stored on the computer's local hard disk. Changes made to the local user
profile are specific to the user and to the computer on which the changes are made. Reference
2. Mandatory profile: A mandatory user profile is a type of profile that administrators can
use to specify settings for users. Only system administrators can make changes to
mandatory user profiles. Changes made by users to desktop settings are lost when the user
logs off. Reference
3. Roaming profile: A roaming user profile is a copy of the local profile that is copied to, and
stored on, a server share. This profile is downloaded to any computer that a user logs onto
on a network. Changes made to a roaming user profile are synchronized with the server
copy of the profile when the user logs off. The advantage of roaming user profiles is that
users do not need to create a profile on each computer they use on a network. Reference

Explain four main difference between Windows and Linux operating systems

Baseline Windows Ubuntu

Vendor Microsoft Red Hat
Versions
Price $199.99 Reference Free Reference
Boot procedure
File system
User profile Local, roaming, mandatory Root, service / system, user
Security
OS structure

Unit 22 Assignment
 Kernel file structure
The currency
Boot files Bootmgr Reference GRUB2 Reference
Legacy version
Help structure
Current version
Beta version (if any)

Task 2: Understand operating systems features:

SLO Unit 22 1.1, 1.2, 1.3, 2.1, 2.2,

According to the organization policy, the installation of the operating system has to come through your manager not
from the client directly. Therefore, this week you have received two tickets from your manager via the helpdesk
software (Spiceworks) as follows:

1. The first request is to install Ubuntu 16.04

2. The second request is to install Windows 8.1

The evidence for the above task is screenshots or a video. Copy the video link into the following table

Windows 8.1 (Link)

Ubuntu (Link)

Task 3: Comparison between Windows 10 and Ubuntu 16.0

SLO Unit 22 2.1, 2.2, 2.3, 2.4, 4.1, 4.2, 5.1

In this task you need to compare between the two operating system you have installed for Task 3. Create a
template which will be used for producing your comparison report. This report should use non-technical
terminology where possible and should identify the options available for replacing the existing hardware
and Operating Systems. You should compare a vendor specific product and an open source operating
system. The following features should be researched, compared and recorded:

 Operating System
 Boot Process
 Log on process
 File systems
 File permissions and sharing
 File encryption
 Features offered by the Operating System

Unit 22 Assignment
 Titles Windows 10 Ubuntu
Vendor Microsoft Red Hat

Use User friendly, super easy to use. Very complicated

Price $199.99 Free

Security Windows 10 includes Windows Ubuntu, along with every Linux

Security, which provides the distribution is very secure. In
latest antivirus protection. Your fact, Linux is secure by default.
device will be actively protected Passwords are needed in order
from the moment you start to gain 'root' access to perform
Windows 10. any change to the system, such
as installing software. Antivirus
software is not really needed

Features offered by the Improved multi-tasking – Action Security – LibreOffice –

operating system Center – Cortana. Thunderbird.

Date of creation Windows is developed in Ubuntu is developed in in

November 1985 and Windows October 2004.
10 released on July 2015.

Privacy It is less privacy-focused than It is more privacy-focused than

Ubuntu. Windows 10.

 The ability to automate the installation

Task 4: Install and configure AV and IDS

SLO Unit 22 2.1, 2.2, 2.3, 2.4, 5.3

Using the Operating System installation completed in Task 2, undertake any updates/patches required to establish a
baseline for a quality and security audit. Once the Operating System has been updated, the following actions should
be undertaken:

 Install anti-virus software

 Update the virus definitions and carry out a full scan

 Remove any detected viruses

 Install and configure Intrusion Detection System (IDS) software on the server

Unit 22 Assignment
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Unit 22 Assignment
Task 5: Generate a fault log sheet

SLO Unit 22 1.1, 1.2, 2.1, 2.4, 4.1, 4.2, 5.2,

For this task you need to test the operating systems (Windows and Linux) and repair as required and record any
faults and any remedial actions taken using the Fault Log. Use the following template as a guidelines for your fault
log sheet. You are allowed to search online to find the appropriate solution. Once you applied it make sure you have
documented it and reference the website.

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Unit 22 Assignment
IMPORTANT: Please make sure you follow any health and safety legislation that is required.

Computer MSI Model

brand

Operating Windows 10 Anti-virus program MalwareBytes

system

Safwan Qashqary

Time & Fault Componen

Error Message Action taken Notes
Date description t

13-6-2021 Snort E: dpkg was VMware Changed the network Solved

installation interrupted, you adapter from (NAT)
failed
must manually run to (Bridged)
'sudo dpkg
--configure -a' to
correct the problem.

13-6-2021 VMware N/A VMware Downloaded the Solved

incompatibility latest version for
VMware

11/4/2019 Domain isn't N/A VMware Changed VMnet Solved

connected
from

VMnet3

to VMnet2

and checked DHCP

13-6-2021 PC crashed Your PC ran into a PC Restarted the PC Solved

(Blue screen problem and needs to then updated the
of death) restart drives in hardware

6-8-2019 Lost No internet PC Changed the Solved

connection to connection ethernet cable
the internet

End of Assignment

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Unit 22 Assignment
 Please complete the CBT quiz for unit 22 in Google Classroom.

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Unit 22 Assignment
Unit 22: Grading sheet

Grade D
The trainee has
Uses limited skill gathering techniques to answer questions and perform tasks. 
Provide minimal screenshots of the Windows 10 and Ubuntu’s installation 
Complete the CBT quiz 
Works in a safe manner. 
Install the IDS 
Grade C
The trainee has achieved everything at grade D and has
Demonstrates basic ability to answer questions and complete tasks. 
Records basic information in a clear and concise manner. 
Successfully compared two operating system. 
Demonstrate Linux operating system installation. 
Complete the fault log sheet.

Grade B
The trainee has achieved everything at grade D and C and has
Provided the required evidence for all the tasks. 
Work completed and handed in on time. 
Configure the IDS and monitor the network traffic. 

Correctly attributes their sources of information. 

Grade A
The trainee has achieved everything at grade D, C and B and has
Prepared clear and comprehensive documentation that contains all of the required elements. 
Complete all the practical tasks during the class time. 
Successfully answers all questions and records relevant information. 

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Unit 22 Assignment