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    Telephoning Exercises 1

    Uploaded by

    Agatha NF
    The document provides sample dialogues and phrases for telephone conversations. It includes examples of answering calls, booking appointments/reservations, asking to speak to someone, not understanding the caller, and practicing the dialogues back-to-back. The dialogues demonstrate polite ways to greet callers, take messages, confirm details, and end calls.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Telephoning Exercises 1

    Uploaded by

    Agatha NF
    71 views3 pages
    The document provides sample dialogues and phrases for telephone conversations. It includes examples of answering calls, booking appointments/reservations, asking to speak to someone, not understanding the caller, and practicing the dialogues back-to-back. The dialogues demonstrate polite ways to greet callers, take messages, confirm details, and end calls.

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    Original Title

    TELEPHONING EXERCISES 1

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    The document provides sample dialogues and phrases for telephone conversations. It includes examples of answering calls, booking appointments/reservations, asking to speak to someone, not understanding the caller, and practicing the dialogues back-to-back. The dialogues demonstrate polite ways to greet callers, take messages, confirm details, and end calls.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    71 views3 pages

    Telephoning Exercises 1

    Uploaded by

    Agatha NF
    The document provides sample dialogues and phrases for telephone conversations. It includes examples of answering calls, booking appointments/reservations, asking to speak to someone, not understanding the caller, and practicing the dialogues back-to-back. The dialogues demonstrate polite ways to greet callers, take messages, confirm details, and end calls.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    A. Read and learn these following dialogues.

    1. Receiver: Gogoo Tour, good morning.


    Anggi : Hello, I’d like to speak to Mr Sasmita.
    Receiver: May I speak who’s calling, please?
    Anggi : This is Anggi Noen of Tiger Computers.
    Receiver: Hold the line, please. I’ll put you through.

    2. Harry : Harry Tjan, good morning.


    Maria : Good morning, Mr Harry Tjan. This is Lucy Maria. I arrived in Singapore last
    night.
    Harry : Good morning, Mrs Maria. It’s good to hear from you. Can you come to the
    office this
    afternoon?
    Maria : Certainly, what time shall I come?
    Harry : Is one-thirty all right?
    Maria : That’s fine. I’ll see you there at half past one.
    Harry : Thank you for calling. Good bye for now.

    3. Receptionist : Good afternoon. Theatre Royal box office.


    Ratu : Good afternoon. I’d like to book two seats for Friday 11 th, please.
    Receptionist : I’m sorry we are completely sold out for 11 th, Mam.
    Ratu : What about Saturday 12th?
    Receptionist : I’ve got some seats for the matinee but nothing for the evening
    performance,
    I’m afraid.
    Ratu : Oh well, perhaps I’d better take two matinee seats then. How much are
    they?
    Receptionist : Rp 25,000 each.
    Ratu : Right.
    Receptionist : What name is it, please?
    Ratu : My name is Ratu Kadita.

    4. Voice : Hello.
    Sandra : Could I speak to Mantik please?
    Voice : Mantik? There’s no Mantik here. I’m afraid you’ve got the wrong number.
    Sandra : Oh, I’m so sorry.
    Voice : That’s all right.
    B. Ways to say it

    Make an
    Phrases and responses to incoming calls
    appointment/reservation
    - Hello, I’d like to speak to Mr. Sasmita. - I’d like to book two seats for
    - Harry Tjan, good morning. Friday 11th, please.
    - Good afternoon. Theatre Royal box office. - I’d like to make an appointment
    - Hello, may I speak to Mr. Sasmita, please? with an accountant.
    - Good morning, Melani speaking. How may I help - Good afternoon. I’d like to make
    you? a reservation for tonight, please.
    - This is Melani. May I speak to Mr Budi? - Can I book a table for two for
    - Could I speak to Mantik, please? lunch on Friday?
    - Have you got rooms for a family
    - Speaking, who is this? of four for tomorrow night,
    - Who is calling, please? please?
    - Hold the line, please. I’ll put you through.
    - Would you hold the line a moment, please?
    - I’m sorry, Johny is unavailable right now. Would you
    like me to take a message and have him call you
    back?
    - Would you please give him a message?
    - Johny isn’t able to come to the phone right now.
    Would you like me to take a message?
    - There’s no Mantik here. I’m afraid you’ve got the
    wrong number.

    When you don’t


    When you can’t hear When you’re not sure
    understand
    - Sorry? - I’m sorry, but I don’t - Could you repeat that,
    - Pardon? / Pardon, please? understand. please?
    - I can’t hear you. - Sorry, but I still don’t - Could you spell that,
    - Please speak up. understand. please?
    - Please speak more slowly. - Please confirm by SMS.
    - You’re speaking too quickly.

    C. Complete the dialogue with the best expressions.


    Ticket seller: Ticket section, good morning.
    Caller : Hello. __________.
    Ticket seller: What time, Sir?
    Caller : __________.
    Ticket seller: Sorry, Sir. We’re sold out.
    Caller : What about the next show?
    Ticket seller: We still have a few left for 9 p.m.
    Caller : __________. I’ll take three.
    Ticket seller: What seats do you want, Sir?
    Caller : __________.
    Ticket seller: Yes, Sir. In row 17. __________?
    Caller : Wang Hui.
    Ticket seller: __________?
    Caller : W-A-N-G H-U-I.
    Ticket seller: See you tomorrow at the nine o’clock show, Sir.
    Caller : Thank you.
    Ticket seller: You’re welcome.
    D. Fold the paper down the fold line. Students sit back-to-back or half-turned away from each
    other. Practice each dialogue several times.

    1. Receiver : Hello.
    Caller : ______________________
    ______________________
    Receiver : Yes, speaking
    Caller : ______________________
    ______________________
    ______________________
    ______________________.
    Receiver : That sounds very nice. What
    time would that be?
    Caller : ______________________.
    Receiver : Well, I have to check with my fiancé of course, though I’m pretty sure we’re
    free then. Shall I call you back?
    Caller : ______________________.
    Receiver : Goodbye.

    Receiver : ____________________.
    Caller : Can I speak to … (use your
    partner’s name) please?
    Receiver : ____________________.
    Caller : Hello, … (use your name) here.
    We’re having a party at my place
    next Friday. I wonder if you and
    your fiancé would like to come?
    Receiver : _______________________
    _______________________.
    Caller : About half past seven.
    Receiver : _______________________
    _______________________
    _______________________.
    Caller : That’ll be fine. Goodbye.
    Receiver : _______________________.

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