Q4 FY20 Presentation

May 2020
Disclaimer
This presentation has been prepared by Ujjivan Small Finance Bank Limited (the “Bank”) solely for information purposes, without regard to any specific objectives, financial situations or
informational needs of any particular person. All information contained has been prepared solely by the Bank.
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Figures for the previous period / year have been regrouped wherever necessary to conform to the current period’s / year’s presentation. Total in some columns / rows may not agree due to
rounding off.
Note: All financial numbers in the presentation are from Audited Financials or Limited Reviewed financials or based on Management estimates.

2
Contents

Performance Highlights

Ujjivan – Building a Mass Market Bank

Business Overview

Financials

3
Q4FY20 – Key Highlights

Net Profit at ₹ 73 Cr; RoA / RoE at 1.6%/ 9.3%

NII at ₹ 466 Cr up by 46% Y-o-Y with NIM at 11.2%

Strong growth in Gross Advances* – up 28% Y-o-Y to ₹ 14,153 Cr

Deposit base building: Total deposit at ₹ 10,780 Cr up 46% Y-o-Y; retail deposits up 72% Y-o-Y; CASA up 86% Y-o-Y

28.8% Capital adequacy with Tier-1 capital at 28.0 % as on Mar’20 and Liquidity Coverage ratio pegged at 261%

Focus on customer acquisition: 52.5 lakhs customers up from 46.1 lakhs as of Mar’19

*Gross Advances includes IBPC/Securitization

Note: 1 crore = 10 million; 1 million = 10 lakhs 4
Performance Highlights

5
Key Highlights as on March’20
24 States/ UTs, 244 Districts 575 branches1, 475 ATMs2 Expanding Customer base 17,841 Employees
vs 223 districts in Mar’19 vs 524 branches; 385 ATMs in Mar’19 vs 14,752 in Mar’19
52.5 lakh customers
vs. 46.1 lakh in Mar’19

43.5 lakh borrowers

vs. 40.2 lakh in Mar’19

CRAR3 Disbursements Gross Advances4 Total Deposits Retail Deposits5

% ₹ Crore ₹ Crore ₹ Crore
13,221 14,153
28.8 10,780 37% 44%
11,089
11,049
4,724
7,379
18.9 2,739

Mar'19 Mar'20 FY-19 FY-20 Mar'19 Mar'20 Mar'19 Mar'20 Mar'19 Mar'20

Note: 1 Includes 144 URC’s 4 Gross advances includes Securitization & IBPC
2 includes 52 Automated Cash recyclers 5 Retail Deposit as a % of Total Deposit
3 Increase in CRAR due to fund raise in Q3FY20
6
FY20 - Key Highlights
Total Income Net Interest Income Net Interest Margin GNPA
₹ Crore 3,026 ₹ Crore 1,634

2,038
1,106
10.8% 1.0%
Vs. Vs.

10.9% 0.9%
FY-19 FY-20 FY-19 FY-20 FY-19 Mar’19

PAT ROA ROE NNPA

₹ Crore
350

199
2.2% 13.9% 0.2%
Vs. Vs. Vs.

FY-19 FY-20
1.7% 11.5% 0.3%
FY-19 FY-19 Mar’19

7
 Q4FY20 - Key Highlights
Total Income Net Interest Income Net Interest Margin
₹ Crore ₹ Crore

604
810

320
466
11.2%
Vs.

Q4FY-19 Q4FY-20
10.8%
Q4FY-19 Q4FY-20
Q4FY-19

ROA ROE
PAT
₹ Crore

64
73
1.6% 9.3%
Vs. Vs.

2.0% 13.3%
Q4FY-19 Q4FY-20
Q4FY-19 Q4FY-19

8
Stellar IPO
UJJIVAN SMALL FINANCE BANK IPO

• Listing was within the stipulated time frame under licensing norm and thus helped in complying with RBI requirements

• ₹ 1,045 crore* was raised leading to significant boost to Capital Adequacy

• IPO price was ₹ 37/- per share valuing the Bank at 2.1x (post money) trailing book value

• IPO was very well received by investors and was 170** times subscribed

• It set a benchmark to become the most subscribed Initial Public Offering in 2019 and is considered the best IPO of the past
four years in the Banking and Financial Service Sector.

FII, Private Equity, AIF Mutual Funds Life Insurance Cos.

Anchor Book: Quality • Government of Singapore • ICICI Prudential MF • Bajaj Allianz
institutional • Aberdeen Investment Management • Birla Sunlife MF • HDFC Life Insurance
• Goldman Sachs • Sundaram MF • Birla Sunlife Insurance
participation • CX Partners • UTI MF
• IIFL • BNP Paribas MF
• Edelweiss MF
Note: * Including Employee Stock Purchase Scheme; ** Main Book
9
Very Strong Fundamentals
Balance Sheet – Well-capitalized and high liquidity Focus on portfolio quality
• Capital Adequacy Ratio at 28.8% with Tier-I being 28.0%
• NNPA at 0.2%; PAR at 2%
• LCR at 261% for March’20
• COVID-19 related provision of ₹ 70 cr – 0.5% of
• Balance sheet is well funded and we are maintaining a high liquidity buffer to
gross advances
support revival of business in this challenging time
• Total coverage of Net Advances 1.6%
• Deposits cover 76% of gross advances; Retail deposits at 44% of total deposit
• PCR at 80% - among highest in industry
• Healthy growth in deposits seen during March, April and May 2020
• Strong customer connect with prudent credit
• CRISIL reaffirmed A1+ (Certificate of Deposits) rating in Feb’20; long term rating
policies
at CARE A+ (Nov’19)
CRAR LCR NNPA Prudent Provisioning
% % %
Provision Coverage Ratio Total Coverage
28.8 261
1.6%
1.2% 1.2% 1.1%
187 1.1%
0.3
18.9
0.2 80%
72% 69% 61% 60%

Mar'19 Mar'20 Q4 FY19 Q4 FY20 Mar'19 Mar'20 Mar'19 Jun'19 Sep'19 Dec'19 Mar'20

10
Portfolio Quality – GNPA, NNPA and PAR
GNPA and NNPA Portfolio At Risk (PAR>0 %)

NNPA GNPA
0.9%
0.9% 0.9% 1.0%
0.8% 2.1%
1.8% 2.0%
1.6% 1.6%

0.3% 0.3% 0.4%

0.3% 0.2%

Mar'19 Jun'19 Sep'19 Dec'19 Mar'20 Mar'19 Jun'19 Sep'19 Dec'19 Mar'20

PAR, Provision (₹ in Crore) & Provision Coverage Ratio NNPA (%) – Segment wise

72% 80% 1.5%

69% 1.3%
61% 60% 1.0% 1.1%
281 0.9%
276 229 0.7%
167 206 211
127 134 148 0.4% 0.5% 0.5% 0.4%
124 0.3% 0.3% 0.3% 0.3%
0.2% 0.1%
0.2% 0.3%
0.2% 0.1%
Mar'19 Jun'19 Sep'19 Dec'19 Mar'20 Mar'19 Jun'19 Sep'19 Dec'19 Mar'20
PAR Provision PCR% Group Loans Individual Loan MSE Housing

11
Geared-up for the New Business Ecosystem
• Limited human contact in loan processing
• Repeat MicroBanking loans via. Phone, mobile app, ATM
Investing to increase

• Remodeling Housing/ MSE processes

efficiency, & reach

• Prioritizing video KYC program

• Piloted Collection of EMIs through third party networks – tie-ups and creating Business Correspondents network
• Renewed thrust on enabling EMI repayments through online payment platforms like ECS, e-wallets, UPI/ QR etc. and drive higher
usage
• API platform is ready – Partnering with Fintech & Startups operating in payments, collections, lead generation, lending, etc. to
expand reach inorganically
• Launched digital SA/ FD – Provide an end-to-end un-assisted digital journey to acquire customers
• In process to introduce simpler & user-friendly mobile app, with specific focus to our Microbanking customers
• Redefining internal workflow, identifying areas and piloting projects for automation and productivity improvement

• Touch free collections – promote through tele-calling and digital repayments

collections
Focus on

• Continued touch with regular and non-paying customers during lock-down

• Focus plan for moratorium availed customers
• Customer priority based on propensity to repay
• Strengthened collections team

12
Ujjivan – A Responsible Corporate Citizen
Pre-Lockdown Measures During/ Post-Lockdown Measures
• Proactively kicked off Business Continuity Plan well before • Over 98% branches, ATMs, and all critical functions were operational
nationwide lockdown begun with various safety measures, social distancing norms & timings as
• Formed focused Quick Response Teams (QRT) to take care of critical guided by regulators
areas like human resources, customer care, operations, IT & • Risk assessment for augmenting IT security controls; curb any gaps and
infrastructure, liquidity, cost management potential threats in the working arrangement given work from home
• Trial run with skeletal staff/ work from home; ensured availability of policy
all critical infrastructure • Business Continuity Monitoring Committee of Board formed to assess
• Collections were made using various modes including digital, branch, social, financial, business, credit and risk impact; weekly update by QRT
group aggregation etc. keeping in mind need for social-distancing

Humane approach to business

• Kicked-off COVID-19 awareness program in 11 languages via calls and social media
• Moratorium to all customer: MicroBanking customers on opt-out basis; connected with almost all other customers and extended moratorium on request
• Employees volunteered for distribution of dry ration to daily wagers and low income group customer communities
• Donated ₹ 45 lakhs to “GiveIndia” to complement Government efforts to combat COVID; ₹ 10 lakh donated to “Indian Association for the Blind”
• Propose to spend an additional budget from CSR fund towards COVID-19 relief activities
• Implemented “Doctor on call” program for all employee and customers

13
Prioritized Employees and Customers
Employees

• Awareness on COVID 19 was communicated to all employees through various modes including calls, whatsapp, emails, live
streaming, survey platforms etc.
• Daily employee connect to support our people at anytime under work from home policy for our Corporate and Regional Offices
and minimal strength at branches in view of the lockdown
• Information flow ensures quick knowledge on any likely COVID impacted employee to provide help and support
• Extensive use of e-learning platform to upskill employees; 98% active usage of the platform observed

Customers

• Reached out to customers under Janta Connect Program on calls – almost 100% customers contacted to spread awareness about
COVID, moratorium policy
• Customer survey to assess impact on their livelihood, income, savings to aid future credit policy revisions and their expectation
from Ujjivan as banking partner
• Leveraged Janta Connect to emphasize Ujjivan’s strong national presence and for FD renewals, promote use of alternate channels

14
 Awards & Recognitions

Ranked 5th among ‘Asia’s Best

Companies to Work Asia Money Best Bank Awards 2020:
For 2020’ Won the award for ‘Best Microfinance Bank’
By Great Places to Work

‘ERM Strategy of the year’ for

IBA Banking Technology
developing a framework for
Innovation Awards for 'The Best
implementing ERM using
IT Risk Management and Cyber
RAROC approach at ERM World
security Initiative’
Mr. Samit Ghosh, Former MD & CEO, Summit Awards 2019.
Ujjivan Small Finance Bank, was
conferred upon the prestigious
Inclusive Finance India Awards, 2019
in the category of “Contribution to
IDEX Legal Awards, 2019 for the advancing financial inclusion by an Finnoviti Awards, 2019 for ‘Best
‘Best in-house Legal Team’ individual”, for his exemplary innovation in IT’
under medium-large category contribution to the same.

…& many more

15
Ujjivan – Building a Mass Market Bank

16
Well placed to gain from evolving country demographics
USFB Enterprise USFB Individual
SFBs suited to reap benefits of the expanding middle-class expansion*
Products Products

219 Mn 293 Mn 386 Mn

High High High

Primary focus
1Mn (1%) 8Mn (3%) 29Mn (7%)
areas for large
private sector
banks TASC*
Upper Mid

Branch Banking
Upper Mid Upper Mid Personal
16Mn (7%) 61Mn (21%) 168Mn (44%) FIG Lending Loans
Housing
Target market for Lower Mid MSE Banking Loans
Lower Mid Lower Mid
SFBs 51Mn (23%) 97Mn (33%) 132Mn (34%)
Vehicle Loans

Rural Banking Micro Banking

Low Low Low
151Mn (69%) 127Mn (43%) 57Mn
(15%)

2005 2018 2030P

*Trusts, Associations, Societies and Clubs

*Source: PRICE Projections based on ICE 3600 Surveys (2014, 2016, 2018); Note: Low income: <$4,000, Lower-mid: $4,000-8,500, Upper-mid: $8,500-40,000,
High income: >$40,000 basis income per household in real terms; Projections with annual GDP growth assumed at 7.5%;
17
 Comprehensive suite of Banking Products & Services
Micro and Small Affordable Housing Financial
Micro-Banking Vehicle Loans Personal Loans
Enterprise Loans Loans Institutions Group
Loan

• Group Loans • Secured • Construction and • Two wheeler loan • Loan to salaried • Term loan to
• Individual Loans Enterprise and Purchase • Electric three customers NBFCs and MFIs
• Agriculture and Business Loans • Home wheeler loan
allied loans • Overdraft Facility Improvement
• Composite Home
• Home Equity

Third-Party
Current Account
• Fixed Deposits • Insurance
Deposit

• Savings Account
Retail Institutional • Term Money Fee based • Aadhaar enrolment
• Term Deposit
Products Products • Current Account Products services
• Goal Based Savings
• Certificate of Deposit • CMS
• Digital Savings & FD
Channels

ATM / Debit Cards / Mobile & Missed Call Phone Banking & Internet & Corporate
Branch Banking Banking
POS / QR / UPI Banking IVR

18
 Focus on growing stable and granular Liability base
Dominate branch Advanced business
catchment net banking
Traders, Retailers and MSE
Encourage user adoption for
Salaried / Corporate Salary digital channels

Digital + Branch led Payment solutions,

transactions Fee Based Products,
Youth CMS
Life Events Based Banking
Target Senior Citizen
Solutions, Sampoorna
Banking for Micro Banking
Segment
Differentiated Data analytics to
Micro banking customers and branch / digital facilitate cross-sell/
family members experience better solutions

Local institutions & governments,

schools, clinics, TASC “Parinaam” – Financial literacy programs
Paison ki
Marginal farmers, Allied Agri Diksha+ Chillar Bank
ABCD
Segment

Ramped up retail deposits: ₹ 4,724 crores (44% of total deposits) vs ₹ 2,739 crores (37% of total deposits) Y-o-Y

19
Other Income – diversifying revenue streams
Third Party Products PSLC Income

₹ 20 crore in FY20 ₹ 45 crore in FY20

● Focussed approach to maximise PSLC income by way to

Current line of products – to be ramped-up over automated tagging and better timing
medium-term
● Majority of portfolio is PSL compliant vs. regulatory
● Insurance: Life, General, Health insurance requirement of maintaining 75%
o Relevant benefits for target segment
o Simple and easy process
Other
o Sold through branches and field staff Fee-Based & others
Income
Products under evaluation
● Mutual Funds ₹ 256 crore in FY20
● National Pension Scheme
Process improvement ● Processing fess
● Automation & IT integration ● AMC/NACH/ CMS Fee
● Tick-based products ● Treasury Income
● Bad debt recovery and others

20
Serving customers through multiple delivery channels

● 475 ATMs including 52 Automated Cash Recycler

● Web-based, can be accessed from any system machines
Personal & ● High volume bulk upload facility ● 300 ATM’s Re-enabled with biometrics; rest to be
Business ● Customizable client centric approval matrix completed by July’20
Internet banking ATMs ● 12 regional languages

● Customer acquisition for loan & deposit

Multiple products
● 24x7 phone banking helpline
delivery ● Door-step service
● Ability to service customers in 13 Languages
channels Tablet Based ● Missed call and SMS banking services
● Faster, easier leads to better TAT Phone
Origination

● High customer rating of 4.5/5 on Google

Playstore as of Mar-20 ● Working on voice and video enabled customer interface
● Nine languages option – English, Hindi, ● Active users exceeds 0.47 million as of Mar-20
Mobile App Kannada, Tamil, Bengali, Marathi, Gujarati,
Punjabi and Odiya

21
 Increasing digital footprints
*Digital Transactions increased over 2x to 35% in Q4FY20 from 17% in Q4FY19

UPI Transactions Bill Payments Business Net Banking Internet Banking

^Active Nos in ‘000
69,000 1,164
No. of Active
312,165 11,435 57,026 130
Customers Customers

₹ Crore ₹ Crore ₹ Crore

607 562 48.4

4.1
19.3
162 1.2 1

Q4 FY19 Q4 FY20 Q4 FY19 Q4 FY20 Q4 FY19 Q4 FY20 Q4 FY19 Q4 FY20

ATM Transactions POS Transactions SMS/Missed Call Mobile Banking

No. of Hits in ‘000 Nos in ‘000
30.9 lakhs 39.2 lakhs No. of Active
6.0 lakhs 14.0 lakhs
Transactions SMS Missed Call Customers
₹ Crore ₹ Crore

473.9
1,627 141 375
209
1,258
60 14 54 142.5

Q4 FY19 Q4 FY20 Q4 FY19 Q4 FY20 Q4 FY19 Q4 FY20 Q4 FY19 Q4 FY20

*Basis CBS volumes ^Active customers as of Mar’19 and Mar’20 respectively

22
Well Diversified Pan India Presence
(Mar-20) Gross Advances (Mar-20)
• 24 states and UTs (144 URCs) TN 15.8%
• 575 Banking Outlets (BO) KA 15.3%
• 244 districts WB 13.8%
• 475 ATMs MH 9.2%
1 CG:1
GJ 7.8%
16
BR 6.2%
4
36 DL:8 HR 4.9%
RJ 4.0%
26 18 UP 3.7%
31
37 1
AS 2.8%
8 PB 2.8%
44 14 83
11 OR 2.6%

4 DL 2.1%

19 JH 2.1%
KL 1.8% Region-wise Branch-wise
41 MP 1.6%
Semi-
TR 1.2% Metros
Urban
Rural
Rural
Growing Banking infrastructure West Urban
30%
35%
6%
PY 0.8%
17% East 7%
29% Metro
2
80 CH 0.6% 29% Semi- 30%
ATMs

319 385 471 475 UK 0.4% urban

29%
PU:1 CG 0.2%
74 ML 0.1%
South
15 574 575 34% North
Banking
Outlets

HP 0.1%
20% Urban
Banking Outlets 464 474 GA 0.1% 35%
States with branch network
Dec-18 Mar-19 Dec-19 Mar-20 Total Gross Advances – ₹ 14,153 Cr

23
 Focus on Customer Base Growth
Customer Base Growth – USFB Customer Base – Basis of Branch Classification
Asset Only Asset & Liability Liability Only
51.0 52.5
49.4
46.1 47.2 9.0 7%
6.1 7.5
5.9 5.3 24%

21.5 23.6 27.2 37%

30.9 33.1

32%*
18.7 18.3 16.1 12.6 10.4
Metropolitan Semi-Urban Urban Rural
Mar.-19 Jun-19 Sep-19 Dec-19 Mar-20
*Semi-Urban branches largely cater to rural customers

Customers (in Lakhs) Mar’19 Jun’19 Sep’19 Dec’19 Mar’20

• Borrower base/asset customers up by 8% vs Mar-19
Asset only Customers 18.7 18.3 16.1 12.6 10.4
• Liability customers up by 54% vs Mar-19
Liability Customers 27.4 28.9 33.3 38.4 42.1 • Our plan is to cover most of our MicroBanking customers
Liability only Customers 5.9 5.3 6.1 7.5 9.0 with Liability products. Currently approx 91% of
MicroBanking customers have liability relationship with us
Total Customers 46.1 47.2 49.4 51.0 52.5

24
Key Growth Strategies
COMPREHENSIVE & RELEVANT PRODUCTS EXPAND & OPTIMIZE DISTRIBUTION NETWORK

04
● Entire gamut of asset and liability products to attract new customers ● Use right combination of physical and digital channels and partnerships

01 and deepen existing customer relationships

● Expand range of third party products and services
● Increase penetration of asset products under Retail, MSE and affordable
to expand reach
● Expand banking outlets and infrastructure
● Strengthen alternate delivery channels and encourage customers to
housing segments move towards a cashless environment

FOCUS ON DIGITAL BANKING AND CONTINUE FOCUS ON IMPROVING

FINANCIAL INCLUSION
02 ANALYTICS
● User-friendly digital interface to extend bank’s reach and offer a strong
banking platform and focus on user adoption with programs like
05 ● Focus on the un-served and underserved segments and educate
customers to develop improved financial behaviour
● Maintain transparency, responsibly price loan offerings, effectively
DIgiBuddy
● Invest in API platform, innovations, fintech partnerships to widen redress grievances and ensure disclosures in vernacular languages
product offerings/ banking solutions ● Continue to partner with Parinaam Foundation to enhance financial
● Invest strategically to integrate technology into operations to empower literacy and develop Kisan Pragati Clubs
customers, reduce costs and increase efficiencies ● Promote use of bank accounts, UPI and digital payment gateways
● Adopt robotic processes to automate operational processes
● Data analytics to be used to offer customized solutions
● Establish USFB as a modern technology enabled bank

BUILD A STABLE & GRANULAR DEPOSIT BASE DIVERSIFY REVENUE STREAMS

03 06
● Leverage banking infrastructure to diversify product portfolio and
● Improve share of CASA, recurring and fixed deposits by building a sticky
increase fee and commission-based business
deposit base and attracting new customers; focus on retail deposit base to
● Increase focus on bancassurance, fee and processing charges
reduce cost of funds
● Introduce new products and services and focus on cross-selling to
● Selectively open branches in urban areas with large customer base
existing customers
● Target mass customer acquisition through focused programs

25
Business Overview

26
 Gross Advances and Disbursement Trend
Gross Advances (₹ in Crore) Total Disbursements (₹ in Crore)

Off-balance 426 455 84 NIL NIL

sheet Portfolio

14,153 13,221
13,617 11,089
Gross 12,864
11,049 11,783
Advances
Portfolio
3,728 3,254

Mar'-19 Jun-19 Sep-19 Dec-19 Mar-20 Q4-FY19 Q4-FY20 FY19 FY20

Microfinance Loan Disbursement (No. of Loans) Portfolio Breakup
Unsecured Secured
14% 16% 20% 21% 22%
33% 32% 33% 36%
45%
Fresh

Repeat 86% 84% 80% 79% 78%

67% 68% 67% 64%
55%

Q4-FY19 Q3-FY20 Q4-FY20 FY19 FY20 Mar-19 Jun-19 Sep-19 Dec-19 Mar-20

27
Gross Advances Snapshot
Gross Advances– Segment wise (₹ in Crore) Product % Gross Advances Growth Y-o-Y Growth Q-o-Q
Group Loans 65.8% 10.3% 1.2%
Group Loans Micro Individual Loans Agri & Allied Loans
Micro Individual Loans 10.2% 62.6% 13.5%
MSE Affordable Housing FIG 167
Others 147 549
Agri & Allied loans 1.2% 658.6% 28.5%
546
1,524 MicroBanking 77.3% 16.9% 3.0%
1,381
50
225 931 980 MSE 6.9% 66.0% 5.3%
830 137 176

23
591 1,274 1,446 Affordable Housing 10.8% 83.6% 10.3%
889
FIG Lending 3.9% 144.0% 0.5%
8,441 9,202 9,311
Others 1.2% 232.0% 13.7%
Mar.-19 Dec-19 Mar-20 Total 100.0% 28.1% 3.9%

Yield (%) – Segment wise Cashless Disbursement (%)

MicroBanking MSE Affordable Housing Overall

21% 21% 22%
20% 20% 20%
17% 18% 16% 95% 93% 95% 97% 98%
14% 14%
14%

Q4-FY19 Q3-FY20 Q4-FY20 Q4-FY19 Q1-FY20 Q2-FY20 Q3-FY20 Q4-FY20

28
Disbursement & Average Ticket Size
Product wise Disbursement (₹ in Crore) Product Growth Y-o-Y Growth Q-o-Q

Group Loans Micro Individual Loans Agri & Allied Loans Group Loans (19%) (4%)
MSE Affordable Housing FIG Micro Individual Loans 37% 2%
220
Others Agri & Allied Loans 253% 5%
543
MicroBanking (12%) (3%)
844
MSE (38%) (25%)
33 Affordable Housing (4%) (15%)
224
610 FIG Lending (41%) (6%)
590
184
Total (13%)1 (4%)2
496
1,358
10 41
140 809
195 58
67
Average Ticket Size (₹)
185 88
17 219 83
187
297 152 114 Product Q4-FY20 Q3-FY20
56 59
397 405 Group Loans 35,440 35,086
9,461
8,900
2,884 Micro Individual Loan 98,162 92,312
2,434 2,338 MSE 13.9 lakhs 13.9 lakhs
Affordable Housing 9.7 lakhs 9.8 lakhs
Q4-FY19 Q3-FY20 Q4-FY20 FY19 FY20

1. Growth calculated for Q4FY20 vs Q4FY19

2. Growth calculated for Q4FY20 vs Q3FY20 29
Stable Liability Profile
Total liabilities profile (₹ in Crore) Deposits break-up (₹ in Crore)

Refinance Deposits Others Certificate of Deposits Institutional TD Retail TD CASA

10,656 10,780
11,545 13,755 14,734 1,237 1,459

810 7,379
397 200 3,441 3,432
784
7,379 10,656 1955
10,780
4,978 5,042
3,658
3,769 2,899 3,144 982 1,000 847
Mar.-19 Dec-19 Mar-20 Mar.-19 Dec-19 Mar-20

Cost of funds  CASA deposits up 86% Y-o-Y; CASA Ratio at 14%

 Credit-Total Deposit: 131%
8.4%  Retail % share has increased to 44% from 37% in Mar’19
7.9% 8.1% 7.8% 7.9% 7.7%
CoF  Retail deposits continues to rise Y-o-Y reaping benefits from existing
Deposits* banking outlets
3.7% 3.6% 3.7%  To augment liquidity position, Re-finance of ₹ 750 crore was sourced from
CASA
NABARD & SIDBI

Q4FY19 Q3FY20 Q4FY20

^ TD: Term Deposits, CASA: Current Account, Savings Account 30

*Cost of Blended Deposits – TD + CA+ SA
Well-diversified Deposit Mix

Region-wise deposit mix Branch classification wise deposit mix Segment wise deposit mix

4%
Individuals
1% 4%
15% 13%
East Metropolitan 9% Banks
29%
West Urban Corporate
20% 48% 48%

North Semi Urban

38% Govt.
35%
South Rural
36% TASC^

Total Deposits (excluding CDs) as on 31 Mar’20: ₹ 9,934

^TASC- Trust, Association, Societies & Clubs

31
Adequately Capitalized
(₹ in Crore)
Mar’19 Jun’19 Sep’19 Dec’19 Mar’20
Credit Risk Weighted Assets 8,990 9,434 10,026 10,442 10,775
Tier I Capital 1,653 1,733 1,821 2,873 3,018
Tier II Capital 50 59 68 84 87
Total Capital 1,703 1,793 1,889 2,958 3,105
CRAR 18.9% 19.0% 18.8% 28.3% 28.8%
Tier I CRAR 18.4% 18.4% 18.1% 27.5% 28.0%
Tier II CRAR 0.6% 0.6% 0.7% 0.8% 0.8%

Complying with the RBI’s norm under SFB license, the Bank got listed; raised fresh capital of ₹ 1,053 crores including
Employee Stock Purchase Scheme

32
Financial Overview

33
Financial Overview
NII (₹ in Crore) & NIM Cost to Income Ratio & Operating Expenses/ Average Assets(%)

Operating Expenses/
Net Interest Income Net Interest Margin Average Assets
9.7% 8.5% 7.8% 8.6% 8.2%
10.8%
10.8% 10.9% 11.2% 10.9% 78.1%
76.5%
71.3%
67.4%
64.6%

320 427 466 1,107 1,634

Q4-FY19 Q3-FY20 Q4-FY20 FY19 FY20 Q4-FY19 Q3-FY20 Q4-FY20 FY19 FY20

Pre-Provision Operating Profit Book Value Per Share (in ₹)

16.8 17.3

11.3 11.9 12.5

85 144 191 309 637

Q4-FY19 Q3-FY20 Q4-FY20 FY19 FY20 Mar'19 Jun'19 Sep'19 Dec'19 Mar'20

34
Income Statement
₹ in Crore

Particulars Q4-FY20 Q4-FY19 YoY Growth Q3-FY20 QoQ Growth FY20 FY19 YoY Growth

Interest Earned 737 536 38% 707 4% 2,704 1,832 48%

Other Income 72 66 9% 75 (4)% 322 206 56%

Total Income 810 602 34% 782 4% 3,026 2,038 49%

Interest Expended 271 216 (25)% 280 3% 1,070 725 (48)%

Operating Expenses 348 301 (16)% 357 3% 1,319 1,003 (31)%

Provisions and
117 21 (463)% 55 (115)% 287 110 (162)%
Contingencies
-Provisions for tax 20 8 (140)% 24 16% 116 69 (68)%
- Provisions (Other than tax)
97 12 (683)% 31 (217)% 171 41 (321)%
& Contingencies
Total Expenditure 736 538 (37)% 692 (6)% 2,676 1,838 (46)%

Net profit for the period 73 64 15% 90 (18)% 350 199 76%

35
Total Income - Breakup
Total Income (₹ in cr) Q4-FY20 Q3-FY20 Q4-FY19

Interest on loan 698 667 502

Int. on investments 39 39 29

Securitization Inc. - 1 4

Total Interest Earned 737 707 536

Processing Fees 41 44 38

PSLC Income (2) 1 3

Bad Debts Recovery 7 8 10

Insurance Income 6 5 6
Misc. Income 19 17 9
Total Other Income 72 75 66
Total Income 810 782 602

36
Balance Sheet
₹ in Crore
Particulars Mar-20 Dec-19 Mar-19

CAPITAL AND LIABILITIES

Capital 1,928 1,928 1,640
Employees Stock Options Outstanding 21 13 -
Reserves and Surplus 1,238 1,167 180
Deposits 10,780 10,656 7,379
Borrowings 3,953 3,099 4,166
Other Liabilities and Provisions 491 497 377
TOTAL 18,411 17,360 13,742
ASSETS
Cash and Balances with Reserve Bank of India 1,225 633 446
Balance with Banks and Money at Call and Short Notice 118 293 648
Investments 2,396 2,282 1,527
Advances 14,044 13,539 10,552
Fixed Assets 300 292 284
Other Assets 328 321 284
TOTAL 18,411 17,360 13,742

37
Shareholding Pattern
Shareholding Pattern (Based on Holding) as on 31st March, 2020

Promoter* 3.25% 0.79% 1.43%

5.62%
5.59%
Resident Individuals/HUF

Foreign Investors

Alternative Investment
Funds 83.32%

Mutual Funds

Others

*Promoter is Ujjivan Financial Services Ltd which is a Core Investment Company and listed on NSE/ BSE

38
 Experienced Management Team
Top Leadership
Name & Designation Prior association Education
Sanjay Kao Lipton India, Dunia Finance, Citibank, and ABN ● B.Tech from BHU
Head - Human Resources AMRO Bank ● PGDM from IIM, Calcutta
Carol Furtado
ANZ Grindlays Bank, Bank Muscat and ● B.Sc from Bangalore University
Head – Operations &
Centurion Bank ● PGDM from Mount Carmel Institute
Service Quality
Upma Goel L&T Finance Holdings, Ujjivan Financial Services
● Chartered Accountant from ICAI
Chief Financial Officer and Escorts Securities

Supported by a highly experienced

team of qualified & experienced
Alok Chawla Mizuho Bank,ING Vysya Bank and Tata Motors ● B.Com from DU
Head – Audit Finance ● CA from ICAI and a Certified internal auditor
Kalyanraman M Equitas SFB, Citibank, SRF Ltd, Cholamandalam ● B.E. (Hons) Electrical & Electronics from REC Tiruchi

professionals
Chief Credit Officer DBS Finance, TVS Credit Services, IL&FS ● MBA (Finance) from IIM Calcutta
Jolly Zachariah Ex COO (west) of Ujjivan Financial Services
● B.Com from Bombay University
Head – Channels Limited; Citigroup
Nitin Chugh – MD and CEO
Arunava Banerjee State Bank of India, Standard Chartered Bank ● MA economics from Calcutta University
Chief Risk Officer and Bahraini Saudi Bank ● Associate of the Indian Institute of Bankers
● Mr. Chugh has assumed office as a President with effect from
Rajat Singh
August 17, 2019 and took charge as MD &CEO from December ● Bachelor’s in agriculture and food engineering from
Business Head - Micro & Ujjivan Financial Services
01, 2019 IIT, Kharagpur
Rural Banking
● Rich experience across traditional and digital banking with Growmore Research; Kotak Mahindra Capital; ● Masters, Business Management JBIMS,
Rajeev Pawar
multiple associations including, HDFC Bank, Standard Daewoo Securities India Ltd. ; American ● Diploma, Business Management Xavier's Institute of
Head – Treasury
Chartered Bank; varied customer relations roles with HCL Express Bank, Standard Chartered Bank Management, Mumbai
Hewlett Packard and Modi Xerox Dheemant Thacker ● M.B.A (Marketing) NMMIS
Bandhan Bank, HDFC Bank, Aditya Birla Capital
● Holds a bachelor’s degree in technology from Kurukshetra Head - Digital Banking ● B.E (Mechanical), Mumbai University
University and a professional diploma in marketing ● PGDBM, MDI Gurugram
Shrinivas Murty
management from All India Management Association Bandhan Bank, HDFC Bank, ICICI Bank Ltd ● Associate of Indian Institute of Banking & Finance
Head - Liabilities
● M.Sc. from Pt Ravishankar Shukla University

39
Strong Independent Board
Name Education Experience Name Education Prior Experience
Bachelor’s degree in technology MA from JNU, M.Sc in
(electrical engineering) from Prior associations with banks Biswamohan management from Arthur D. Previously served as an executive
Kurukshetra University and a incl. Standard Chartered Bank, Mahapatra Little Management Education director of the Reserve Bank of
Nitin Chugh
professional diploma in HDFC Bank and worked with Independent Director Institute and MBA from Delhi India
MD and CEO
marketing management from Modi Xerox Limited. HCL and University
All India Management Hewlett Packard Limited
Association Served as Professor at XLRI,
Master’s degree in arts Institute of Rural Management as a
Prabal Kumar Sen
(economics) from Calcutta Bank of Baroda chair professor and
BA(economics) from DU and a Serves as a partner at CX Independent Director
Jayanta Kumar Basu University University of Burdwan
PGDM from the IIM, Advisors and previously worked
Non-Executive Director
Ahmedabad as SVP at CitiBank
Previously served on the boards of
Nandlal Laxminarayan
M.Tech and PhD from IIT, the Union Bank of India, Clearing
Sarda
PGDM in business management Bombay Corporation of India and Andhra
Previously worked with Independent Director
Mona Kachhwaha from XLRI Jamshedpur and has Bank
with Citibank and Caspian
Non-Executive Director completed a PE programme
Impact Investment Adviser Serves on the board of Aspinwall
from Oxford University Mahadev
and Company and ex-partner at
Lakshminarayanan B.Sc from Kerala University and
Deloitte Haskins & Sells LLP and
Independent Director CA from ICAI
Fraser & Ross
Chitra Kartik Alai B.Com from Osmania University Serves as General Manager at
Non-Executive and MBA from Symbiosis the Chennai regional office of
Nominee Director Institute SIDBI Co-Founder of Dailyhunt, India’s
largest local language content &
Umang Bedi* Bachelor’s degree in
news discovery platform.Previously
Additional Director engineering from University of
the Managing Director - India and
B.Sc from Bangalore University (Independent) Pune General Management
South Asia with Facebook India
Vandana Viswanathan and MA in personnel Co-founder and partner at Program from Harvard Business
Online Services Private Limited,
Independent Director management and industrial Cocoon Consulting *Appointed w.e.f April 01, School, Boston, Massachusetts.
2020.
ADOBE Systems India Private
relations from the TISS
Limited and Intuit Inc.

40
Ujjivan: Inclusive Growth Philosophy
Financial literacy Community Development
• Partnered with Parinaam Foundation for financial
• Partnered with Parinaam Foundation under
literacy programs like “Diksha”, “Chillar Bank”,
“Chhote Kadam” promoting quality of life for
“Paison ki ABCD”
marginalized communities, the project
includes fixing school buildings, renovation
or construction of public toilets,
strengthening primary health centres, solar
Environment Protection lighting and making available safe drinking
water among others
• Promoting the protection of environment through
the “Project Swach Neighbourhood”
• Making 100 meters around our offices & branches Relief Programs
the cleanest area in the city, town & village we
• Quickly responding and undertaking relief
operate
activities during natural calamities like
• Promoting sanitization/ public health, environment
floods, cyclones through vast branch
protection and a concept of clean neighbourhood
network in various parts of the country

Following the “Double Bottom Line” approach of business

Aims to establish an equilibrium of financial and social benefits before arriving at business decisions

41
Thank You!