A920 Quick Ref

Getting Started with the
PAX A920
Getting Started with the A920
Your A920 terminal is very simple to use, but here are some brief instructions to help you get
started.
What's in the Box
In your pack, you will receive:
PAX A920 terminal
Bluetooth charging base
Power supply
SIM card (if ordered)
Ethernet cable
About the Terminal
You will find the Power button on the right hand side. Hold it down for 2-4 seconds to turn on the
terminal. This is also a Wake Up button, when the terminal is in standby mode.
The contactless reader is on the lid (top side) of the terminal.
It comes with a battery already installed, and a SIM card, if this was part of your order.
The A920 is a touchscreen device, and you can navigate around menus in a way that will be
familiar to most android users. When charged, it typically displays the Payments home screen.
Getting Started
When you receive your terminal, you should:
charge it
connect it to an internet source
load it with till roll
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log in to the POSitive app - this will involve changing your password
do a test transaction for a nominal amount
You may then want to:
Create new users
Change the display and other settings
Charging your A920
The charging port is on the left hand side of the terminal. It is a standard android micro USB port.
You can charge device by plugging the charger cable (supplied) directly into a power source, a
PC, or an in-vehicle charger.
You can also charge it by placing it on the base station.
Connecting to the Internet
You must have a WiFi or ethernet connection, or a mobile signal to process transactions using the
A920. The terminal is shipped with an ethernet cable, and is WiFi capable. If you have requested a
SIM, it will have the SIM installed.
Using Ethernet
You can connect the L920-BE base to the internet via ethernet. The base then gives off a Wi-Fi
signal to the terminal.
1. Locate the LAN RJ45 connection on the underside of the device.
2. Plug in the ethernet cable, plugging the other end into the router.
3. On the terminal, set up the Wi-Fi, as described below, selecting the L920-BE as the network.
There is no password required for the terminal to connect to the signal the base creates.
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Using Wi-Fi
Your Wi-Fi network must be secured with a password, and must not require the device to open a
browser to allow connection to the internet, unless you are connecting to a base station. You can
set up your Wi-Fi and cellular network settings from the menu on the Home screen.
1. Tap the menu button in the top right hand corner.
2. From the pop up menu, select Wi-Fi Settings.
3. A list of available networks is displayed. Select the network you want to connect to.
4. Key in the password when prompted, and press the ‘connect’ icon.
5. The terminal will then start connecting to the network.
Changing the Till Roll
To change the till roll, turn the terminal face down, and grip the lid release lever.
Then pull the lid away from the terminal, as shown.
Remove the spent till roll, and replace with a new one, making sure that it feeds up from behind
the roll, rather than over the top of the roll.
Pull a few centimeters of roll out before closing the lid. Tear off the excess paper if you wish. You
can test the paper feed by printing a report, or reprinting a receipt.
Users/cashiers must log in to the terminal before they can process transactions. You can set the
amount of time that can elapse before the terminal goes into standby, and select the
screensaver image that you want to use.
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You can also set brightness level and other display settings.
Processing Payments
Users of the A920 will process transactions using the POSitive app.
Logging in to the POSitive app
When you first turn on the terminal, the initial screen

is displayed, showing the date and version of the
software you are running.
1. Tap the Payments icon to progress to the next

screen.
Troubleshooting.
You may see the following error/notification:
Error message - Comms Limited
No Wi-Fi or Active SIM Found. Operations will

be limited.
Option - Dismiss
This is displayed if there is no SIM card, and

you are outside a connected Wi-Fi.
2. After a brief pause, you will be prompted for

an ID and a password.
3. Key in the login details provided to you. They will consist of a numerical User ID and
password.
Tips.
You will be prompted to change your password once you have logged in for the first
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time.
If you wish, you can choose to save the credentials.
4. Having successfully logged in, you will be presented with the home screen, with the Main
Menu tab uppermost.
Doing a Test Transaction
It is a good idea to do a test transaction with your own card, for a nominal amount of, say, 1p, to
make sure that everything is working as expected.
For full instructions, see the POSitive user guide, or the online help.
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Finding Out More
If you want to know more about how to use any of our products, go to the online help, on
https://support.valitor.com.
Contacting Valitor
If you have general queries, contact Customer Support, on 0808 204 0349. For Republic of Ireland
customers, it's +44 808 204 0349
To talk to Technical Support, call 0808 204 0347. If you are in the Republic of Ireland, call 01653 3901.
If you would like to speak to one of the Sales team, call 0808 204 0343.
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Getting Started with the

What's in the Box

In your pack, you will receive:

Bluetooth charging base

SIM card (if ordered)

About the Terminal

The contactless reader is on the lid (top side) of the terminal.

When you receive your terminal, you should:

connect it to an internet source

load it with till roll

do a test transaction for a nominal amount

You may then want to:

Create new users

Change the display and other settings

Charging your A920

You can also charge it by placing it on the base station.

Connecting to the Internet

1. Locate the LAN RJ45 connection on the underside of the device.

1. Tap the menu button in the top right hand corner.

2. From the pop up menu, select Wi-Fi Settings.

5. The terminal will then start connecting to the network.

Changing the Till Roll

Then pull the lid away from the terminal, as shown.

Logging in to the POSitive app

When you first turn on the terminal, the initial screen

1. Tap the Payments icon to progress to the next

You may see the following error/notification:

Error message - Comms Limited

No Wi-Fi or Active SIM Found. Operations will

This is displayed if there is no SIM card, and

2. After a brief pause, you will be prompted for

If you wish, you can choose to save the credentials.

Doing a Test Transaction

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