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    Ban Policy: Why Is My Account Game Banned?

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    jsj
    The document outlines the ban policy for the game SCP: Secret Laboratory. It explains that accounts can be banned for using third-party tools or mods that provide an unfair advantage. Bans for cheating are permanent. The document advises players only use trusted machines and download mods only from trusted sources to avoid accidental bans. It also notes that sharing accounts risks a ban and stolen accounts will not have the ban lifted. Banned accounts will have a "Game Ban" on their Steam profile.

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    © All Rights Reserved
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    Ban Policy: Why Is My Account Game Banned?

    Uploaded by

    jsj
    51 views3 pages
    The document outlines the ban policy for the game SCP: Secret Laboratory. It explains that accounts can be banned for using third-party tools or mods that provide an unfair advantage. Bans for cheating are permanent. The document advises players only use trusted machines and download mods only from trusted sources to avoid accidental bans. It also notes that sharing accounts risks a ban and stolen accounts will not have the ban lifted. Banned accounts will have a "Game Ban" on their Steam profile.

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    Ban Policy

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    The document outlines the ban policy for the game SCP: Secret Laboratory. It explains that accounts can be banned for using third-party tools or mods that provide an unfair advantage. Bans for cheating are permanent. The document advises players only use trusted machines and download mods only from trusted sources to avoid accidental bans. It also notes that sharing accounts risks a ban and stolen accounts will not have the ban lifted. Banned accounts will have a "Game Ban" on their Steam profile.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    51 views3 pages

    Ban Policy: Why Is My Account Game Banned?

    Uploaded by

    jsj
    The document outlines the ban policy for the game SCP: Secret Laboratory. It explains that accounts can be banned for using third-party tools or mods that provide an unfair advantage. Bans for cheating are permanent. The document advises players only use trusted machines and download mods only from trusted sources to avoid accidental bans. It also notes that sharing accounts risks a ban and stolen accounts will not have the ban lifted. Banned accounts will have a "Game Ban" on their Steam profile.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    ​ Ban Policy

    Why is my account game banned? 

    Northwood Studios Global Moderation Team is tasked with the responsibility of preventing and
    detecting the use of third-party tools or game files modifications in SCP: Secret Laboratory that
    are designed and used to grant players an unfair in-game advantage. When the Northwood
    Studios Global Moderation Team flags an account for cheating, Northwood Studios Global
    Moderation Team may subsequently decide to ban the account from playing SCP: Secret
    Laboratory again.

    How can I ensure I don’t get banned for cheating? 

    To ensure your account does not get banned, use only trusted machines to play on verified
    servers. If you are not sure whether or not the machine you are using to play SCP: Secret
    Laboratory may have cheats installed, do not play on verified servers.

    Use caution when installing any game modifications like scripts, and only download custom
    content from trusted sources. Hackers may maliciously disguise their cheats to cause others to
    get banned. For Northwood Studios, the usage of any third-party tools or game files
    modifications designed to provide an unfair advantage in the game are explicitly considered
    cheating.

    Never share your account or give out your password to anyone. Your Family Sharing privileges
    will be revoked and your account will be banned if your library is used by others to cheat. We
    recommend you only authorize Steam Accounts and computers you know to be secure.
    When will my ban be removed? 

    The Northwood Studios Global Moderation Team (as well as Valve) has a zero-tolerance policy
    for cheating on SCP: Secret Laboratory and any resulting account bans are permanent. Should
    the ban be temporary, you will be informed of the unban time when receiving the initial
    information about your account ban.

    Neither Northwood Studios nor Valve will lift your account bans on request. While we
    understand this can be frustrating, we must maintain a zero-tolerance policy for cheating in
    order to foster a fair game that all players can enjoy equally.

    I wasn’t playing when my account got banned! 

    When cheating is detected on an account, the ban may be applied right away or after some
    period of time. An account does not need to be online for the ban to be issued on the account.

    My account was stolen! 

    Anyone owning a gaming account is responsible for its safety. Regardless of who was using
    your account when the cheating occurred, the ban will not be removed.

    When using Steam, please see the ​Account Security Recommendations​ to secure your account
    from attackers.

    How does this affect my Steam Account? 

    Being banned from SCP: Secret Laboratory will result in a Game Ban status being added to
    your Steam profile. This has the same impact as a VAC ban status. You can still register and
    purchase new games on a Game Banned account. ​Visit the Steam pages for more information
    regarding a Game Ban​.

    I still want to play the game! 

    Unfortunately, once receiving the game ban you are revoked the privileges of playing on verified
    servers. You can still play on private servers that aren’t verified and have global bans and VAC
    disabled.
    Exploit Policy 

    An exploit is the use of vulnerabilities or weaknesses in the game’s code by a player to disturb
    gameplay or a servers’ functioning. You must notify Northwood Studios staff about any
    discovered exploits. Using exploits will result in a temporary or permanent global ban.

    Griefing and community raids 

    Griefing, harassing, and raiding community servers are prohibited in our game. Those actions or
    any other violations of game platforms' agreement may result in a temporary or permanent
    global ban.

    I want more information about my account ban! 

    We do not disclose the cheats that were detected while connected to a verified server that
    resulted in an account ban. We have detailed records for each cheat detection, however,
    releasing this information would only benefit cheat developers. However, you can send us a ban
    appeal and request an investigation on your account ban. Ban appeals should be sent sooner
    than 14 days from issuing the ban. We reserve the right to not process appeals sent later. The
    Northwood Studios Global Moderation Manager will investigate each claim of false cheat
    detections to guarantee the accuracy of each decision taken by the Northwood Studios Global
    Moderation Team.

    Email [email protected] to submit a ban appeal.


    (Follow this template ​here​.)

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