Mudra Communication Case1 Q&A by Shrestha Bhowmik - MIDBS

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1.

What is Mudra Communication’s need for


IT?

Now a days the success of businesses revolves importantly around the content
and Intellectual Property (IP). For content management and maximising success
across the business verticals and leveraging enterprise solution for enabling core
operations IT is seen as an important function to arrange a best in class
applications.

O&M, JWT, Lowe, and Mudra dominates the Indian Market of advertising,
which among them holds a large aggregate of market share. Though they are
different from each other but they offer somewhat similar services, they are
different from each other by the range of services they offer, customer list and
campaign records. During the year of slow growth through 2008/2009 rivalry
amongst the top advertising agencies increased.

For IT department also it is necessary to advertise their product to gather a hike


in public interest to improve their selling strategy. As Mudra Group is the
leading marketing communications which offers the complete range of
marketing communications services. It consists of print, channels, direct
marketing, digital marketing, event management, health and life sciences, out-
of-home (OOH) and rural marketing. This above services gives a clear idea
that it will somehow boost the marketing sector of the Information Technology
(IT) companies.

The Honest view about both IT and Mudra Group is that they are interrelated to
each other. As IT department needs a source to advertise their products, Mudra
group also seeks help from gadgets to keep their company running. Red Hat
Linux, JBOSS application server, Liferay open portal, Alfresco for knowledge
management, and Pentaho includes in the list of applications that developed and
deployed using open-source technologies as the business intelligence system.

2. How can IT leverage in future?

As the world is now dominated by the Mobile Technologies and Internet and
majority of the population now uses social media. So, over the last decade has
leveraged IT for improving it’s business efficiency and competitive edge; not
just for itself but also for it’s customers. In this world of Digital Marketing it
has a good scope of flourishing in future.

Mudra Group is also focused on leveraging IT for creating competitive


differences to the customers. Mudra’s Customer Relationship Management
(CRM) application is designed to store its strategies and history of brands. To
get review of past strategies for the company and it’s customers Customer
Relationship Management (CRM) application stores Key historical information
of brand launches, strategies, and it’s performance to develop new ones.
Addition to that it has deployed an application which is a knowledge
management application to capture consumer insights, media insights, and
brand happenings called LightHouse. It also provides key knowledge-aid to
support business development and operations. A DataWarehouse and Business
Intelligence (DW&BI) solution was deployed by Mudra to store and mine these
data to extract insights from them.

As technology becomes a primary driver in the growth story. Every company


will pay their attention towards IT products to limit their man-hour which will
be a great opportunity for IT companies to leverage itself now and in the future.
All sectors of companies are somehow interlinked so that both IT and other
companies can also leverage themselves For instance Mudra will also need to
ensure that they leverage emerging technologies such as Mobile technologies,
Social networking engines, Big Data management, and Cloud services.

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