REYES COMPUTER ORIENTED SCHOOL

P-1 BINANUAHAN WEST, LEGAZPI CITY

S.Y. 2020-2021

THE IMPACT OF PANDEMIC TO

THE TOURISM IN HOTEL
INDUSTRY
(HOTEL FINA)

SUBMITTED BY: SUBMITTED TO:

CANAYA, ATASHA FAYE B. MR. GERARD RAMON MALMIS

ALPASAN, OLGAIN KIRK A.

EVANGELISTA, BRIAN NOTED BY:

MALAIBA, JOHN A. ALEJANDRINO E. RED

PRINCIPAL

MRS. HELEN R. REYES

DIRECTRESS/ PRESIDENT
 ABSTRACT

The tourism industry, also known as the travel industry, is linked to the idea of people travelling to other
locations, either domestically or internationally, for leisure, social or business purposes. It is closely connected
to the hotel industry, and much of it is based around keeping tourists happy, occupied and equipped with the
things they need during their time away from home refers to all activity related to the short-term movement of
people to locations away from where they usually reside.
The aim of present research is to explore the impact of the pandemic to the tourism in hotel industry of Tabaco
City, Albay.
COVID-19 outbreak has presented unprecedented circumstances before the fragile of tourism in hotel industry.
The highly infectious novel coronavirus pandemic continues to thwart the sector and raises serious questions
about the present and future survival of the sector. This research addresses two important concerns, first,
pertains to the major challenges in hotel industry faces amid current conditions; and second relates to apply the
new normal policy even the works is skeletal. This research draws on the interview from the management and
employees of Hotel Fina at Tabaco City, Albay.
 TABLE OF CONTENTS

CHAPTER I: THE PROBLEMS AND ITS BACKGROUND

INTRODUCTION
STATEMENT OF THE PROBLEM
SCOPE AND DELIMITATION
SIGNIFICANCE OF THE STUDY
DEFINITON OF TERMS
CHAPTER II: REVIEW OF RELATED DESIGN AND STUDIES
REVIEW OF RELATED DESIGN AND STUDIES
RELATED LITERATURE
RELATED STUDIES
- the mental health impact of covid 19
- pandemic and employment
- Pandemic and transportation
THEORETICAL FRAMEWORK
CHAPTER III: RESEARCH DESIGN AND METHOLOGY
RESEARCH DESIGN
RESEARCH LOCALE
RESPONDENTS OF THE STUDY
RESEARCH INSTRUMENTS
TREATEMENT OF DATA
CHAPTER IV: RESEARCH AND FINDINGS AND DATA ANALYSIS
RESEACH FINDINGS AND DATA ANALYSIS
CHAPTER V: SUMMARY OF THE FINDINGS, DISCUSSION AND CONCLUSIONS
FINDINGS
RECOMMENDATION
BIBILOGRAPHY
 CHAPTER I
THE PROBLEMS AND ITS BACKGROUND

INTRODUCTION

COVID-19 pandemic, labeled as a black swan event, ‟ is more likely to cause severe damage to the economy
from a disease outbreak. COVID-19 is a new virus that causes severe damage to the respiratory system. The
novel coronavirus disease was first identified in December 2019 in Wuhan, China. The outbreak has
significantly expanded across worldwide, leading the World Health Organization to declare COVID-19 as a
pandemic on 11thMarch 2020. The COVID-19 has infected over ten-million people and caused over 500,000
deaths worldwide by June 2020 the virus spread globally, and daily cases in the, South East Asia, and Africa are
increasing rapidly. Movement restrictions, curfews, and travel bans were implemented by governments across
the world to tackle the pandemic. From the start of the COVID-19 crisis in China, the impact of the pandemic
on the tourism in hotel industry was significantly underestimated. Even now, policymakers and tourism
practitioners do not have a full understanding of the scenarios and effects of the crisis, which will have an
unprecedented impact on the hotel industry. Without a doubt, the tourism in hotel industry in Tabaco, Albay is
among the sectors that have been greatly affected by the COVID-19 pandemic. The closing of borders, airports,
and hotels as well as restrictions on mass gatherings, land travel and related services across the COVID-19
pandemic has impacted the hotel industry due to the resulting travel restrictions as well as slump in demand
among travelers. tourism industry has been massively affected by the spread of coronavirus, as many countries
have introduced travel restrictions in an attempt to contain its spread.
The present study focuses on understanding the current research on the hotel and tourism industry topic in the
face of the COVID-19 pandemic. A systematic review of the contemporary literature is considered to identify
and classify research that focuses on the tourism, hotel industry in the time of COVID-19. The research focuses
on tourism in hotel industry it determines the challenges they faced in tourism, and the strategies to overcome
those challenges.
 STATEMENT OF THE PROBLEM

This study aims to determine the impact of the pandemic to the tourism in Hotel Fina of Tabaco City, Albay.
Specifically, it seeks to find the answer to the following questions.
1. How new normal policy affects our daily lives?
2. How new normal help us to get through in pandemic?
3. How are hospitality and tourism related?
4. What major challenges does tourism and hotel industry is facing right now?

SCOPE AND DELIMITATION

The main focus of this research was to determine the impact of pandemic to the tourism in hotel industry. The
study will be exclusive in the respondents that will benefit and will be part of this study this will only discuss
the impact covid 19 to hotel fina located at Tabaco City, Albay Bicol. However, the researcher will no longer
touches accounting and political issues.
 SIGNIFICANCE OF THE STUDY

This study is beneficial to the following:

TO THE STUDENTS. This research will help the students to realize what is the impact of the pandemic to the
tourism in hotel industry.
TO THE TOURISTS. This research is beneficial to tourists to be aware in the virus.
TO THE ENTREPRENEURS. This research will help the entrepreneurs what are the risk in businesses with
the platform of hotel & tourism industry.
TO THE FUTURE RESEARCHERS. This study may help to the future researchers as a reference for study.
TO THE EMPLOYEE. to suggest this study will benefit each employee of the hotel & tourism industry by
means of helping them to improve their performance by providing good quality of service during covid 19
pandemic.
TO THE MANAGEMENT. to suggest this study will benefit the management by the means of helping the
industry this could be a source of additional information on how they can improve their service under new
normal policy.

DEFINITION OF TERMS
Hospitality- relating to or denoting the business of housing or entertaining visitors.
Leisure- freedom provided by the cessation of activities especially.
Impact- have a strong effect on someone or something.
Systematic- relating to or consisting of a system.
Overcome- succeed in dealing with (a problem or difficulty).
Strategies- a plan of action or policy designed to achieve.
Changes- make (someone or something) different; alter or modify.
Destination- an act of appointing, setting aside for a purpose, or predetermining.
Management- the process of dealing with or controlling things or people.
Benefit- an advantage or profit gained from something.
Social Distancing- also called “physical distancing,” means keeping a safe space between yourself and other
people.
Agenda- an underlying often ideological plan or program
 CHAPTER II
REVIEW OF RELATED DESIGN AND STUDIES

REVIEW OF RELATED DESIGN AND STUDIES

This chapter gathered the researchers previously conducted which has connection to the study. This includes
related literature and studies, theoretical framework, conceptual framework, synthesis of art. Thus, you can
explore the wide range and have discoveries which has relation to the subject of the study.

RELATED LITERATURE

Due to the Covid-19 pandemic, the world’s economy was shut down almost overnight (UNWTO, 2020). The
pandemic has confronted the hospitality hotel industry with an unprecedented challenge. Strategies to flatten the
COVID-19 curve such as community lockdowns, social distancing, stay-at-home orders, travel and mobility
restrictions have resulted in temporary closure of many hotel and restaurant businesses and significantly
decreased the demand for businesses that were allowed to continue to operate (Bartik et al., 2020). Almost all
restaurants were asked to limit their operations . Restrictions placed on travel and stay-at-home orders issued by
the authorities led to sharp decline in hotel occupancies and revenues. However, the reopening process has
slowly begun, and authorities have started to ease restrictions, for example, allow dine-in restaurants to reopen
at a reduced capacity with strict social distancing guidelines, and gradually reduce restrictions on domestic and
international travel.
While the tourism and hotel industry is slowly recovering, the COVID-19 crisis continues to exert profound
impacts on how hospitality businesses operate. Hotel and restaurants businesses are expected to make
substantial changes to their operations in the COVID-19 business environment in order to ensure employees’
and customers’ health and safety and enhance customers’ willingness to patronize their business (Gössling et al.,
2020). This pandemic is also likely to have a significant impact on the research agenda of tourism and hotel
industry scholars. With unprecedented challenges faced by the hotel and tourism industry in the COVID-19 era,
Hotel and tourism management suggest that reopening the sit-down restaurants and easing travel restrictions
will not bring customers back immediately (Gursoy et al., 2020). A large portion of individuals (over 50%) are
not willing to dine in at a restaurant immediately. The same is true for staying at hotels. Most customers (over
50%) are not willing to travel to a destination and stay at a hotel any time soon. Only around a quarter of the
customers have already dined in a restaurant and only around one-third are willing to travel to a destination and
stay at a hotel in the next few months (Gursoy et al., 2020). These findings suggest that customers in general
still do not feel comfortable to dine in at a sit down restaurant, travel to a destination and stay at a hotel. Since
the breakeven point in the hotel and tourism industry is relatively high due to high operating costs, the survival
of many hotel and restaurants businesses heavily depends on increasing the demand for their services. When
crises situations such as COVID-19 happen, they force hotel and restaurants companies to change their
operating strategies. These events generate high levels of uncertainty and usually require quick responses in
facing negative impacts. Nevertheless, research has shown that there is little preparedness for a crisis situation
in the hotel and tourism industry, due mainly to a lack of devoted resources and a lack of knowledge and
experience about how to act.
the industry's main objective should be to retain resources. The government's objective would be the survival of
businesses. And the overall theme covering both will be safety. Tourism businesses need to apply new normal in
order to activate their survival mechanisms in order to continue operating.

RELATED STUDIES

(The Mental Health and covid 19)

The corona virus pandemic has had a profound effect on people’s mental health and runs the risk of increasing
the instances of workplace burnout during covid 19 according to the survey of mental health foundation one of
five adults still feel hopeless as the coronavirus lockdown restrictions are relaxed and lifted Levels of anxiety
and worry about the pandemic have fallen from 62% at the beginning of lockdown to 49% more recently. This
brief explores mental health and substance use during, and prior to, the COVID-19 pandemic. It focuses on
populations that were particularly at risk for experiencing negative mental health or substance abuse
consequences during the pandemic, including young, adults, people experiencing job loss, parents and children,
communities of color, and essential workers. diseases such as COVID-19 proved no boundaries. when there is
an outbreak. Contagious diseases such as COVID-19 leave a trauma on people’s mental health, since they affect
the well-being of people [45]. Fear is an expressive response to this situation. Fear of COVID-19 created panic,
excessive stress, and anxiety among the employees that lead toward job insecurity. People, especially the
working class, felt vulnerable and dealt with psychological issues because of uncertainty [46]. Scholars believe
that the fear of COVID-19 increases the fear of economic crisis that adversely affects employees’ mental health
[47]. The fear of COVID-19 increased drastically among the employees because of uncertainty, job insecurity,
financial insecurities, and governmental health care policies.
(Pandemic and Employment)
One quarter of total employment in the Philippines is likely to be disrupted by the impact of COVID-19 on the
hotel industry and labor market, either through decreased earnings and working hours or complete job loss. The
Social Security System (SSS) released PHP1.71 billion in unemployment insurance benefits (UIB) to 136,000
claimants last year in support of government efforts to mitigate the economic shock of the coronavirus disease
2019 (Covid-19) pandemic on wage earners for pandemic unemployment assistance.
(Pandemic and Transportation)
The COVID-19 pandemic had a large impact on public transport. Many countries advised that public transport
should only be used when essential; passenger numbers fell drastically, and services were reduced. Provision of
a reasonable service for the much smaller number of fare-paying passengers incurred large financial losses. In
the Philippines, public transportation has been suspended in Luzon as part of the implementing measures of the
enhanced community quarantine. In the absence of public transport, citizens could only resort to using their own
private vehicle, but the critical role played by public transport cannot be replaced fully by private vehicles. In
June, several regions in Luzon that were previously in enhanced community quarantine were downgraded to
general community quarantine, allowing the use of public transportation in limited capacity and subject to social
distancing protocols.

SYNTHESIS OF THE ART

Researchers on related literature provides the most comprehensive and update scientific assessment of the
impact of pandemic to the tourism and hotel industry the vulnerability and risk of covid 19 and the potential
response of new normal. This is also the study of a management that enhances the ability of researchers and
decision makers to assess future pandemics that will come, the literature provides the information’s that would
build up future researchers to improve and innovate to the success of our hotel business and the future of our
tourism industry.

CONCEPTUAL FRAMEWORK

The tourism and hotel industry has been seriously suffering from the coronavirus disease (covid 19) crisis since
its outbreak given this pandemic situation, the major aim of this study is to develop a conceptual framework that
clearly explains PH tourists’ post pandemic travel behaviors expanding the theory planned behavior, the TPB
(theory planned behavior) was successfully broadened by incorporating the travelers perceived knowledge of
covid 19 and it has been deepened by integrating the psychological risk.

THEORITICAL FRAMEWORK

Our theoretical framework sufficiently accounted contributed to boosting the prediction power for the
intentions. The theoretical framework of the study illustrates the different studies who had been conducted of
the person and organization above.
 THEORITICAL PARADIGM

UNTWO 2020
THE IMPAC OF PANDEMIC TO THE
TOUISM IN HOTEL INDUSTRY

RECENT EVIDENCES

GOSSLING ET. AL,

BARTIK ET . AL,

GURSOY ET. AL,

 CHAPTER III
RESEARCH DESIGN AND METHOLOGY

AS IT IS INDICATDE IN THE TITLE, THIS CHAPTER INCLUDES THE DESIGN RESEARCH,

RESEARCH LOCALE, RESPONDENTS OF THE STUDY, DATA GATHERING PROCEDURE AND
RESEARCH INSTRUMENT. IN THIS STUDY METHODOLOGIES HAVE BEEN USED TO EXAMINE
THE IMPACT OF PANDEMIC TO THE TOURISM IN HOTEL BUSINESS (HOTEL FINA) EMPLOYEE

AND MANAGEMENT .

RESEARCH DESIGN OR METHOD

Descriptive Qualitative Research was used in the study to gather necessary data. The researchers conducted
survey through questioner and interview that the respondents were required to answer.

RESEARCH LOCALE

This study will be conducted at the Hotel Fina Tabaco City, Albay Bicol since the respondents of the study is
the employees and the management.

RESPONDENTS OF THE STUDY

The respondents of the study were randomly selected employees and officers of hotel fina at Tabaco City,
Albay. The respondents were the Chief Operating officer, past employees and present Employees and Officer
were randomly selected on the specific time and date of the survey.
 RESEARCH INSTRUMENT

The instrument used in conducting this research was researcher made questionnaire, checklist to gather the
needed data for the student’s profile. The draft of the questionnaire was drawn out based on the researcher’s
readings previous studies, professional literature, published and unpublished thesis relevant to the study in the
preparation of the instrument, the requirements in the designing a good data collection instrument were
considered. For instance, statement describing the situations or issues pertaining was toned down to
accommodate the knowledge preparedness of the respondents. Open ended options were provided to cater free
formatted views related to the topics or issues. In this way, the instrument is authorized obtain valid responses
of the employees and the operating management. Preference for the use of the structured questionnaire is
premised on several research assumptions such as less pressure for immediate response and giving the
respondents greater anonymity. In the end, it encouraged open responses to sensitive issues at hand.

DATA GATHERING PROCEDURE

In conducting the study, the researchers followed a process or procedures to achieve the goals and objectives of
the study. First, the researchers asked the permission of approval to conduct the survey inside the hotel fina
Tabaco City, Albay. The data gathering had four parts; the first part was the distribution of the survey
questionnaires to the respondents. Second, the respondents answer truthfully the questionnaire. To avoid
misunderstanding on how to answer the questionnaire, the researchers give brief explanation for the sake of the
respondents. Third, we had one on one interview to the respondents and lastly, upon receiving the answered
questionnaire, the researchers had an analyzed and tally.

TREATMENT OF DATA

The researchers used the descriptive statics like frequency and percentage in analyze of the gathered data of the
study. Frequency and Percentage distribution. The data gathered from the questionnaire were converted into
percentage to analyzed and determine the tally of the answer.
 CHAPTER IV
RESEARCH AND FINDINGS AND DATA ANALYSIS

RESEARCH FINDINGS AND DATA ANALYSIS

This chapter presents the data gathered, the results of the statistical analysis done and the interpretation of
findings. These are presented in the tables following sequence of the specific research problem regarding to the
impact of pandemic to the tourism in hotel industry.

IMPACT OF PANDEMIC TO THE TOURISM IN HOTEL INDUSTRY (HOTEL

FINA)

JOB LOSS REVENUE LOSSES

HIGH COMMODITY PRICES SAFETY EQUIPMENTS FOR CORONAVIRUS DISEASE
STRICT TRAVEL RESTRICTIONS
INTERPRETATION:

The table above is the result of the conducted problems. The pie graph shows the common effects of pandemic
to a hotel, that will result to have a severe effect for the tourism and hotel industry the higher percentage of job
loss in hotel fina, hotel employees, housekeeping staffs, finance officers, and kitchen staff servers have directly
been impacted by the Coronavirus. One of the first industry to shut down in order to avoid contamination.
Second, the revenue losses because of the pandemic people is scared to travel and check in to the hotel People
will have these reactions to travel, as time goes on: I'm ready to travel anywhere. Finally, when a vaccine has
been found and has been administered globally, people will now have the full confidence to travel and check in.
third, high accommodate prices because of low revenue the hotel pursue to a high accommodation but with
safety this accommodation will cut of the affordable prices of the rooms and service due to covid 19 pandemic.
Fourth, the safety equipment use in fighting coronavirus and lastly, the strict travel restrictions due to
coronavirus many people cannot travel and there are so many rules to follow in order to have safety. As a result
of travel bans, shelter-in-place orders and social distancing guidelines across the globe, the hotel industry is
experiencing the lowest occupancy rates since Covid 19. Major hotel chains in Albay and across the country are
closing their doors, furloughing employees and conserving their cash as best they can. Hotel Fina at Tabaco
City, Albay has shared its recent plan to cope with this Pandemic. In addition to closing hotels and furloughing
employees, the company has made aggressive actions to reduce marketing spend, delay renovations, suspend
brand standard audits and reduce/suspend executive salaries. After furloughing employees, executives, Hotel
Fina has been active assisting employees to find short-term work in jobs created by the pandemic.
 WHAT IS THE SOLUTION?
WAYS TO HELP HOTEL AND RESTAURANT INDUSTRY
 INTERPRETATION:

Implementation of new normal policy Guests and staff members shall be advised to disinfect their shoes using
sanitizing mats provided at the entrance. Hand-washing for guests and staff members will be mandatory and
hand wash basins have been installed at the hotel entrance. Body temperature checking using a thermal scanner
at the hotel entrances shall be undertaken for all guests and employees by trained hotel personnel. Only guests
and employees cleared during screening shall be allowed to enter the hotel perimeter to check-in.
Physical Distancing measures, hand hygiene, and respiratory etiquette must be observed when handling guests
at the check-in counter.
ADDITIONAL SAFETY MEASURES
• Mandatory temperature checks will be implemented at the start of each work shift.
• Any staff experiencing COVID-19 symptoms will be asked not to attend work.
• Staff to avoid any unnecessary contact or conversation with guests. Naturally we are saddened to have
to enforce this protocol, as it is out of nature, however we must keep safety to the forefront.
• Supervisors will monitor the proper use of all PPE and ensure that it is disposed of and replaced in
accordance with DOH guidelines.
• Staff shifts are staggered to ensure adequate social distancing during break times and all staff will
comply with the 1m social distancing rules.
• Additional training has been provided and supervisors will continue to monitor strict compliance with
regards to regular hand washing hygienic cough etiquette. Locker rooms will be thoroughly disinfected daily.
• All windows will be kept open where possible for good ventilation.
• Outer clothing and personal belongings will be kept inside lockers.
• Offices have been rearranged to apply to social distancing regulations.
• High touch-points in offices are disinfected regularly.
• Meetings will adhere to social distancing protocol and all necessary sanitization of meeting space will be
implemented. Windows will be open for adequate ventilation and tables/chairs etc. will be disinfected after each
use.
Hotel industry can cooperate but only the sales skeletal capacity of 50% because of new normal policy.
 CHAPTER V
SUMMARY CONCLUSION, AND
RECOMMENDATION

This research contains the research summary, conclusion and recommendations of the whole study. The
findings of the study without so much detailed information are written on the summary generalizations and
other interferences would be seen on the conclusion while the recommendations of the researchers to the
beneficiaries of this study can also be seen on this chapter. Generally, this chapter aims to cover-up the end
result of the study.

SUMMARY
Pandemic is a significant threat to the health and business of people, pandemic impacts and endanger our health
by affecting jobs, transportation and even our mental health. When something like a global pandemic impacts
the job like COVID-19 has, change is inevitable. Eventually, we will all go back to work. We will start traveling
again. Things will be different but, hopefully, they will be better. The hotel industry is very resilient. We will
find ways to ensure our guests are taken care of. This too shall pass. We as a hotel industry and—more
importantly—as human beings will be stronger and more resilient because of it.

CONCLUSION

The researchers conclusion, it can be said that the epidemic caused by COVID-19 is the largest pandemic that
has affected the world in the last hundred years and has caused devastating effects both on the world economy
and on that of the individual nations and, especially, the tourist and hotel industry concluded that the covid 19
pandemic are the primary cause why hotel fina business is suffering from this pandemic.

RECOMMENDATION

The study concluded would help to race an awareness on how, why and what tourism and hotel business
industry should need to know and to do in this type of pandemic that affects thousands of lives and jobs. The
study contains different procedure and ideas that contain facts about hotel and tourism industry in the face of
pandemic. The researcher one’s major responsibility to utilize the data gathered and manage data support each
content. This would be an opportunity to enlighten each individual and each hotel business suffering in
pandemic. The study has ways to prevent the further effect of covid 19.
BIBILOGRAPHY :