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    1.1 Background of The Study

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    The document provides background information on the internship program conducted by Lincoln University as part of its Bachelor of Business Administration (BBA) degree. It describes an internship conducted at Rastriya Banijya Bank in Itahari, Nepal. The objectives of the internship were to learn about customer service, activities performed at the bank, problems in the customer service department, and account types. Primary research methods included interviews and observations, while secondary sources included annual reports and publications. The internship lasted two months in the customer service department, with activities like assisting customers and handling phone calls. Limitations included a short time period and limited access to certain data.

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    1.1 Background of The Study

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    digital
    39 views5 pages
    The document provides background information on the internship program conducted by Lincoln University as part of its Bachelor of Business Administration (BBA) degree. It describes an internship conducted at Rastriya Banijya Bank in Itahari, Nepal. The objectives of the internship were to learn about customer service, activities performed at the bank, problems in the customer service department, and account types. Primary research methods included interviews and observations, while secondary sources included annual reports and publications. The internship lasted two months in the customer service department, with activities like assisting customers and handling phone calls. Limitations included a short time period and limited access to certain data.

    Original Description:

    mba report

    Original Title

    MBA REPORT

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    The document provides background information on the internship program conducted by Lincoln University as part of its Bachelor of Business Administration (BBA) degree. It describes an internship conducted at Rastriya Banijya Bank in Itahari, Nepal. The objectives of the internship were to learn about customer service, activities performed at the bank, problems in the customer service department, and account types. Primary research methods included interviews and observations, while secondary sources included annual reports and publications. The internship lasted two months in the customer service department, with activities like assisting customers and handling phone calls. Limitations included a short time period and limited access to certain data.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    39 views5 pages

    1.1 Background of The Study

    Uploaded by

    digital
    The document provides background information on the internship program conducted by Lincoln University as part of its Bachelor of Business Administration (BBA) degree. It describes an internship conducted at Rastriya Banijya Bank in Itahari, Nepal. The objectives of the internship were to learn about customer service, activities performed at the bank, problems in the customer service department, and account types. Primary research methods included interviews and observations, while secondary sources included annual reports and publications. The internship lasted two months in the customer service department, with activities like assisting customers and handling phone calls. Limitations included a short time period and limited access to certain data.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 5

    1

    1. INTRODUCTION
    1.1 Background of the study:

    Lincoln University has designed various management degrees under faculty of


    management. Among them, one of the outstanding developments is in the form of
    bachelors of business administration (BBA). This program is introduced in a way so as to
    reduce the gap between theoretical and practical knowledge provided to the students. The
    BBA program focuses on the development of the students through field visits, report
    preparation, presentation and internship program.

    The internship program is one of the important components of the 4 year BBA program.
    It provides the platform for the BBA products to do the self-evaluation of them in the
    practical business world. Internship provides students hand-on work experience in a
    particular organization and field. An internship is an extensive program through which an
    intern can learn the practical aspects of what is taught between 4 walls of a classroom. It
    provides golden opportunity to generate quality education because it enables us to learn,
    observe and understand the real corporate world. Most importantly, the internship could
    be regarded as the first step of career development. The purpose of internship is to gain
    the in-depth knowledge through a direct contact with the organization and be well
    acquainted with the corporate culture of the organization.

    For the partial fulfillment of the requirements for the degree of Bachelor in Business
    Administration (BBA) every eighth-semester student should prepare an internship report.
    This internship report is mainly focused on Customer Service Department of Rastriya
    Banijya Bank, Itahari Branch.

    Rastriya Banijya Bank was established on Itahari on 10th Magh 2050 B.S. It is one of
    the oldest banks of Itahari sub-metropolitan and lies in the heart of the city. There are
    numbers of functions operated by RBB, Itahari. Each department is run by the
    department in charge. It has been providing its services from rent a building near Tengra
    River. It has been playing an important role for the economic development of Itahari and
    its native town. All the banking procedures are conducted on the rented building which
    was established in 10th Magh 2050 B.S. Rastriya Banijya Bank has been providing wide
    2

    range of modern banking service like mobile banking, E-banking, ABBS, RBB
    remittance, and other various banking services to satisfy customers.

    1.2 Objectives of the internship:

    The general objective of this internship is to make students familiar with the working
    environment and gain the practical experience in the related field. This helps the students
    to expose themselves to the real world of the external environment about different aspect
    of management where they can apply their theoretical knowledge.

    The specific objectives are pointed below:

     To learn how to handle customer grievances regarding various products and


    services provided by the bank.
     To learn about the activities performed in Rastriya Banijya Bank (Itahari Branch)
     To find out the problems and difficulties that exists in the CSD department.
     To understand the functions of CSD and dealings with customers.
     To find out which account has the highest amount of money collection.

    1.3 Methodology

    The major research tool in this study survey which is developed and used to collect the
    overall information is to know the activities and to make the recommendations for the
    management. To collect relevant data and the information regarding the analysis of
    investment, first of the entire recommendation letter was received from the college and
    taking this letter intern had gone to internship field and necessary data and information
    were collected. The data are collected through two different sources either from primary
    sources or from secondary sources.

    Primary Sources:

     Verbal communication with manager and staffs


     Visited banks and practiced as the intern in order to associate with different aspect
     Opinions of different people (teachers, colleagues, seniors)
     Interaction with the customer of RBB
    3

    Secondary Sources:

     Annual report of RBB


     Official website of RBB
     Notices and Working guideline of NRB
     Application form for different type of account opening
     Publications, brochures, reports and journals relating to banking industries.

    The intern used various tools to present, analyze and measure the financial activities of
    RBB Ltd. Primary and secondary are used to analyze the objectives of the researcher. An
    intense research has to be done in order to get the appropriate results. This internship
    report has been designed to give a clear picture of the operations performed in RBB. The
    two month internship program provided me a lot of knowledge. As the intern were
    provided many facility their and the environment was like a learning school.

    1.3.1 Organization Selection

    The beginning phase of an internship program begins with a selection of suitable


    organization by the intern as per the requirement. The knowledge of real world scenario
    is obtained from the organization. For selecting this organization curriculum vitae,
    citizenship and recommendation letter from college are dropped in the various banks. In
    this process Rastriya Banijya Bank Limited, Itahari Branch has accepted intern
    application for the internship and given me the opportunity to get familiar with the bank.
    Intern was lucky to get the opportunity to work as intern at RBB, Itahari Branch. This
    bank provided the great opportunity to learn and gather experience about real banking
    environment that would be very helpful for enhancing the knowledge about real world
    banking scenario.

    1.3.2 Placement

    Intern was placed in RBB, Itahari Branch. During the internship period, the intern was
    placed in customer service department. The supportive and friendly environment in the
    organization helped the intern to complete the internship period through the proper
    guidance of the staffs of customer service department. Throughout the internship period,
    4

    intern got an opportunity to deal with sort of banking issues prevailing in customer
    service department.

    1.3.3 Duration

    The internship duration requirement for the BBA program as per set by the Lincoln
    University, which is a great opportunity for the students involved in the program to learn
    and to develop interpersonal, managerial and behavioral skills in the real organizational
    settings. Intern got an opportunity to work in customer service department from and the
    timing of the internship was from 9:30a.m.-5:00 p.m. and onward. It was from Sunday to
    Friday except in days of public holidays. This internship program has been very fruitful
    for the intern to get real life experiences of the banking activities of the organization.

    1.3.4 Activities
     Solved the queries of the customer about the product and services of the bank.
     Helped the customer in filling up the cheques, deposit voucher, account opening
    and account closing forms.
     Dealing with existing as well as new customers.
     Handling the telephone calls.
     Updating files.
     Photocopying and filing the documents.

    1.4 Limitation of Internship

    It is obvious that there arise some kind of limitation in everything with some productive
    and beneficial outcomes and as limitations are the part of progressive system, here are
    some limitations of the study:

     The time duration that has been provided was not sufficient to learn all the activities
    held in the bank.
     The bank staffs were preoccupied with their work so they had a little time to interact
    with intern.
     It does not give detail view of the overall functioning of the bank since most of the
    information is collected through personal experience and observation.
    5

     This report cannot be generalized to entire banking industry since data is only related
    to RBB, Itahari Branch only.
     Limited availability of annual reports, office records, and other published and
    unpublished source of data.

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