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Transaction Risk Investigator: Description

Amazon is seeking a Transaction Risk Investigator in Bangalore to investigate online transactions and eliminate ecommerce risk. The role requires strong analytical skills to authenticate customers and transactions independently with little guidance. Candidates should have experience in ecommerce payments or trust and safety and problem-solving abilities. Key responsibilities include communicating with internal teams and customers about complex transaction issues.

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swaminathan
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745 views

Transaction Risk Investigator: Description

Amazon is seeking a Transaction Risk Investigator in Bangalore to investigate online transactions and eliminate ecommerce risk. The role requires strong analytical skills to authenticate customers and transactions independently with little guidance. Candidates should have experience in ecommerce payments or trust and safety and problem-solving abilities. Key responsibilities include communicating with internal teams and customers about complex transaction issues.

Uploaded by

swaminathan
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Transaction Risk Investigator

Job ID: 1257962 | ADCI - Karnataka

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DESCRIPTION
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track
record of performance and results-oriented thinking, to join the Transaction Risk
Management Team in Bangalore. Candidates will be responsible for a wide range of duties
related to the investigation and
Elimination of online ecommerce risk. Ideal applicants will have experience in the
ecommerce payments
space, previous trust and safety experience, and experience succeeding in a customer-driven
workplace. All candidates will be analytical and capable of succeeding in a fast-paced team
environment.
The Transaction Risk Investigator position relies on excellent judgment to plan and
accomplish goals and will work under very limited supervision of the Manager. Excellent
individual problem-solving and analytical skills are used to authenticate customers and
complex transactions. Nearly all decisions are expected to be made independently with little
to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal
communication with department management, risk analysts, risk engineers, other company
associates and third-parties to accomplish goals. They may also be required to contact
customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the
development of the department.
· Basic Qualifications

Communication Skills
• Excellent written and spoken English skills and an ability to compose a grammatically
correct, concise and accurate written response
• Excellent interpersonal skills, with the ability to communicate complex transactional issues
correctly and clearly to both internal and external customers

Problem Solving Skills


• Demonstrated ability to work independently and make complex investigation decisions with
little to no guidance
• Excellent problem solving skills
• Demonstrated ability to analyze problems logically
• Self disciplined, diligent, proactive and detail oriented
• Strong time management and organizational skills
• Effectively prioritizes work time to ensure productivity and fulfills department standards for
time spent
• Excellent ability to determine situational needs and provide appropriate solutions

BASIC QUALIFICATIONS
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track
record of performance and results-oriented thinking, to join the Transaction Risk
Management Team in Bangalore. Candidates will be responsible for a wide range of duties
related to the investigation and
Elimination of online ecommerce risk. Ideal applicants will have experience in the
ecommerce payments
space, previous trust and safety experience, and experience succeeding in a customer-driven
workplace. All candidates will be analytical and capable of succeeding in a fast-paced team
environment.
The Transaction Risk Investigator position relies on excellent judgment to plan and
accomplish goals and will work under very limited supervision of the Manager. Excellent
individual problem-solving and analytical skills are used to authenticate customers and
complex transactions. Nearly all decisions are expected to be made independently with little
to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal
communication with department management, risk analysts, risk engineers, other company
associates and third-parties to accomplish goals. They may also be required to contact
customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the
development of the department.
· Basic Qualifications

Communication Skills
• Excellent written and spoken English skills and an ability to compose a grammatically
correct, concise and accurate written response
• Excellent interpersonal skills, with the ability to communicate complex transactional issues
correctly and clearly to both internal and external customers

Problem Solving Skills


• Demonstrated ability to work independently and make complex investigation decisions with
little to no guidance
• Excellent problem solving skills
• Demonstrated ability to analyze problems logically
• Self disciplined, diligent, proactive and detail oriented
• Strong time management and organizational skills
• Effectively prioritizes work time to ensure productivity and fulfills department standards for
time spent
• Excellent ability to determine situational needs and provide appropriate solutions

PREFERRED QUALIFICATIONS
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track
record of performance and results-oriented thinking, to join the Transaction Risk
Management Team in Bangalore. Candidates will be responsible for a wide range of duties
related to the investigation and
Elimination of online ecommerce risk. Ideal applicants will have experience in the
ecommerce payments
space, previous trust and safety experience, and experience succeeding in a customer-driven
workplace. All candidates will be analytical and capable of succeeding in a fast-paced team
environment.
The Transaction Risk Investigator position relies on excellent judgment to plan and
accomplish goals and will work under very limited supervision of the Manager. Excellent
individual problem-solving and analytical skills are used to authenticate customers and
complex transactions. Nearly all decisions are expected to be made independently with little
to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal
communication with department management, risk analysts, risk engineers, other company
associates and third-parties to accomplish goals. They may also be required to contact
customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the
development of the department.
· Basic Qualifications

Communication Skills
• Excellent written and spoken English skills and an ability to compose a grammatically
correct, concise and accurate written response
• Excellent interpersonal skills, with the ability to communicate complex transactional issues
correctly and clearly to both internal and external customers

Problem Solving Skills


• Demonstrated ability to work independently and make complex investigation decisions with
little to no guidance
• Excellent problem solving skills
• Demonstrated ability to analyze problems logically
• Self disciplined, diligent, proactive and detail oriented
• Strong time management and organizational skills
• Effectively prioritizes work time to ensure productivity and fulfills department standards for
time spent
• Excellent ability to determine situational needs and provide appropriate solutions

Job details

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