LSO TRAINING PROCEDURE

FOR ASK YOURSELF TRAINING

12/25/2010

This procedure replaces the “LSO Training Procedure For Ask Yourself
Training” dated 12/10/2010.

LSO is an acronym for Learning Solutions. Learning Solutions (LSO) is an

AT&T training web site.

This is a procedural document, the purpose of which is to provide a

specific procedure for:
1. Registering as a new user to the LSO training web site.
2. Logging in to the LSO training web site, “Booking” a course, and
taking a course.
3. Providing confirmation of successful training completion for AT&T
and to the student’s company Single Point Of Contact (SPOC).

All employees of suppliers/vendors/companies required to complete the

Ask Yourself course must complete the online course available at the LSO
web site.

The Course Name of the current course is “Ask Yourself”.

The Course Number is 51247894.

NOTE: Always search on the Course Number. If you search on the Course
Name and type in “Ask Yourself”, you will receive a list of Ask Yourself
courses, causing confusion.
TRAINING REQUIREMENTS
All employees of non-AT&T companies working in AT&T facilities are
required to complete the online Ask Yourself course annually, by the
deadline set by AT&T each year.

TRAINING DEADLINE
- Unless otherwise notified, the deadline for completing the online Ask
Yourself course each year is September 30th.
- Those who never completed the online Ask Yourself course are
required to complete it before being granted access to AT&T facilities.
- Those who completed the online Ask Yourself course last year are
required to complete it in the current year, by the deadline.
- Those who completed the online Ask Yourself course this year are
required to complete it again next year, by the deadline.

NOTE: If an individual does not complete a course by the deadline date,

they will not be permitted to work on AT&T orders, and will not be
permitted access to AT&T facilities, until completion of the course has been
confirmed by the company’s Single Point Of Contact (SPOC).
SECURITY ISSUES

In the past, some companies designated representatives to register all of

their employees at the LSO training site instead of requiring each
individual employee to register for them self. When they did, the person
doing the registering used their own email address for all new registrants
instead of the email address of the person being registered.

For several reasons, including AT&T Security requirements, no company

or company representative may use their email address to apply for
registration for anyone other than them self.

If a company wants to designate representatives to register all of their

employees, a valid email address for each student will have to be
submitted with the application. This will result in the system generated
confirmation email being sent to the applicant/student, not to the company
representatives doing the mass registering.

This is required because the system generated confirmation email contains

the student’s Password, and only the student should possess their
Password (unless someone needs it to assist with trouble shooting a
problem the student is having).

It is recommended that each company instruct their employees to provide

their LSO UserID to a designated company representative. This can be
helpful should the employee lose track of their UserID. But, designated
company representatives shall not retain their employees’ Passwords.

NOTE TO STUDENT: Keep track of your LSO UserID and Password

because some courses must be repeated annually. Once you have a UserID
issued to you after 01/01/2009, you will not be issued another one unless it
becomes necessary to do so in order to resolve a problem.
TROUBLE ASSISTANCE

If a student is having trouble logging into the LSO web site for training, or
is having trouble while completing training, they shall contact either their
company’s Single Point Of Contact (SPOC) or the LSO Help Desk for
assistance.

No student should directly contact the AT&T Training Coordinator, or

their designated representative, for assistance.

If a company’s SPOC needs help, they should contact the LSO Help Desk
first. If the LSO Help Desk can’t assist, the SPOC may then contact the
AT&T Training Coordinator for assistance.

If it becomes necessary to contact the LSO Help Desk, the telephone

number is 888-878-2752 (or 404-927-0290). Select prompt 5 only. When the
Help Desk representative answers, the first thing to do is identify your self
as a “Business Partner”.

If it becomes necessary for the SPOC to contact the AT&T Training

Coordinator, the telephone number is 903-236-3834.
GENERAL INSTRUCTIONS

1. Everyone required to take courses at the LSO web site will need to
apply for registration using the SPECIFIC INSTRUCTIONS
provided in this document.

NOTE: All employees of suppliers/vendors/companies (and their

subcontractor employees) who were issued a LSO UserID prior to
01/01/2009 must re-apply for registration to the LSO training web
site and be issued a new LSO UserID. Instructions on how to apply
for registration can be found in Step 1 of the Specific Instruction in
this document.

WARNING: Anyone completing a course at the LSO web site after

01/01/2009 using an old UserID will be required to repeat the
course.

2. The first thing the new applicant will need to do when they apply for
registration to the LSO web site is select the name of the company
they work for, or the name of the company they will subcontract for,
from a drop down list.

It is imperative that each company SPOC communicates to their

employees the name of their company as it will appear in the drop
down box when they go to the LSO web site to apply for registration.

If the company the employee works for, or the company the

employee will subcontract for, isn’t listed in the drop down box, the
employee should notify their company SPOC. If necessary, the SPOC
will contact the AT&T Training Coordinator for assistance.

NOTE TO STUDENT: Due to programming language issues, the

training department is not able to list the companies in alphabetical
order the same way they would appear if they were sorted in Excel.
3. After the application has been completed and submitted, the
application will need to be approved by the company’s designated
“OWNER/APPROVER”. If there aren’t any problems with the
application, it will be approved as soon as possible, usually within 24
hours.

Here is a list of typical mistakes made by applicants that result in an

application being disapproved:
- The employee reversed their first and last name on the application.
- The employee entered their email address incorrectly.
- The email address entered on the application has already been used
by someone else.

All applications are approved in date order as they appear in the list
at the approval web site.

4. Once the application for access to the LSO web site has been
approved, a system generated confirmation email will be sent to the
email address the student provided when they applied for
registration.

The confirmation email will include:

- the system generated UserID for the student,
- the Password the student provided when registering,
- the LSO training web site URL,
- a reminder to wait 24 hours before accessing the training site.

NOTE TO STUDENT: If you attempt to access the training site

sooner, you will be redirected to a web page that will not explain the
problem, resulting in frustration and wasted time.

5. Twenty-four hours after the student has received their system

generated confirmation email, they may log in to the LSO training
web site, “BOOK” a course, and complete a course using the
SPECIFIC INSTRUCTIONS provided in this document.
6. Once the student has successfully completed a course, they must
print their Certificate of Completion (to be carried with them when
working in AT&T facilities), and they must provide confirmation of
successful course completion to their company’s SPOC. How to do
both of these is described in the SPECIFIC INSTRUCTIONS in this
document.
SPECIFIC INSTRUCTIONS

Step 1 - How to apply for registration to the LSO training web site.

Go to URL https://www.e-access.att.com/lsobp/NonAlliance/BPAccess
- Click “New User Registration”.
- Select the name of the company you will be working for.
- Click “Continue”.
- Complete the “New User Registration Form”.
- Click “Submit”.
- You will see the following message on the next screen:
Your Name,
Your registration request has been Submitted. You will receive an e-mail notification once your
request has been approved.
Please Note: Access to Learning Solutions may take 24 hours. Please use your user name and
password to enroll in training.

You may close the Browser now.

REMINDER TO STUDENT: Wait 24 hours after you receive your

system generated confirmation email before attempting to access the LSO
training web site for training.
Step 2 – How to log in to the LSO training web site, how to “Book” a
course, and how to take a course.

HELPFUL HINTS
1. For best results, access the training site using Internet Explorer 6. If
this is an issue for any company, contact the LSO Help Desk for
direction.
2. Make sure all pop-up blockers are turned off. If they aren’t, you
may have trouble during the course.
3. A passing score on the Final Assessment is 80 and above. If you fail
the course, you will have to wait 24 hours before trying again.

To Log In To The LSO Training Web Site

- Go to URL https://www.e-access.sbc.com/see/.
- Enter your UserID in the “UserID” field.
- Enter your password in the “Password” field.
- Click “OK”.
- On the next page click “OK”.
- Click “LSO Guest”.
- Click “Manage My Learning”.

To “Book” A Course
- In the “Course Number” field, enter the eight digit course number.
- Click “Find”.
- When the course has been found, click on the course name link under the
“Course” column in the middle of the page.
- Go to the bottom of the page and click the "Book this course" button.
- Click “OK”.
To Take The Course
- Go to the bottom of the web page.
- Click the “Start Course” button.
- A second web page will open. Do NOT close either of them until you
have printed the Certificate of Completion after successfully
completing the course.
- Once the course has loaded, maximum the new web page.
- For “navigation instructions and program orientation”, click “Help”.
Otherwise, click the “Next” button.
- Continue to click the “Next” button until you reach the “Menu” of
lessons.
- Select the lessons, the course summary, and the knowledge check in the
order they are displayed on the “Menu” page. Use the “Next” button
in each lesson to advance to the next page.
- When you finish the Knowledge Check, a page will display showing you
your score. If you passed the course with a score of 80 or greater, you
will be given the opportunity to print a Certificate of Completion.

STOP – Do not Exit the course yet. You need to do Step 3 of this
procedure which will tell you how to print a copy of the Certificate of
Completion. You will need to carry the certificate with you when
working in AT&T facilities.
Step 3 – How to print a copy of the Certificate of Completion.

NOTE TO STUDENT: The reason for doing this is different than

providing your company’s SPOC with confirmation of course completion.
The procedure is different, too, so follow the instructions closely.

Here is why you are being instructed to do this step. There may be times
when you try to access an AT&T office that you will be asked for your
proof of course completion. The Certificate of Completion is your proof of
course completion.

You should still be in the course. The web page showing you successfully
completed the course and your score should be displayed.
- Click the “Print” button. When you do, a box will open that contains the
Certificate of Completion, and over top of that the “Print” box will
open.
- Click the “Print” button and wait for the certificate to print.
- Close the “Certificate” window.
- Click the “Exit Course” button in the top right-hand corner of the web
page.
- You should be at the “Manage My Learning” page.
How to print a copy of the Certificate of Completion after course
completion and after exiting LSO

NOTE TO STUDENT: The date on the certificate will be today’s date,

not the actual date you completed the course.
- Log in to LSO and find the course using the course number.
- Click the course link in the middle of the screen.
- On the right hand side of the web page, go to the bottom of the web page
- Click “Review Course”.
- A “Windows Internet Explorer” information box will open that reads,
“You have previously been in this lesson. Would you like to return to
the last visited location in the lesson?” Click the “OK” button.
- Go to the bottom of this web page and click the “Print” button at the
bottom right of the web page.
- When your printer’s “Print” box opens over top of the certificate, click the
“Print” button.
- Close the “Cert…” window.
- Click the “Exit Course” button in the upper right hand corner of the web
page.
- Exit LSO.
Step 4 – How to confirm successful completion of a course to the
company SPOC.

NOTE TO STUDENT: There is more than one way to accomplish this task.
It is the responsibility of the SPOC at each company to communicate which
method is to be used within your company.
1. You can mail a copy of the Certificate of Completion to your SPOC.
2. You FAX a copy of the Certificate of Completion to your SPOC.
3. You can email a copy of your transcript to your SPOC.

To email a copy of your transcript to your SPOC, follow this part of the
procedure. It will provide the SPOC with your name, the course number,
the course name, and the Learning Progress section. This part of the
procedure will require you to do two screen captures to get everything into
one Word document.

NOTE TO STUDENT: For an example of what your two screen shots

should look like, see pages 16 & 17 in this document.

A. As stated at the end of Step 3, you should be at the “Manage My

Learning” page.

B. Here are the instructions for doing the first screen capture, which will
provide your SPOC with your name, the course number, and the
course name:
- On your keyboard, hold down the “Shift” key and depress the
“Print Scrn” key (or “Print Screen” key), which is usually to the
right of the F1-F12 function keys at the top of the keyboard.
This copies the screen to the Clipboard so you can Paste it into
a Word document.

C. Here are the instructions for Pasting the Clipboard into a Word
document:
- Open a Word document.
- In the new Word document, hold down the “Ctrl” key on your
keyboard and depress the “V” key. This will Paste the
clipboard into the document.
D. Switch back to the LSO web page in Internet Explorer so you can do
the second screen capture.

E. Here are the instructions for doing the second screen capture, which
will provide your SPOC with the “Learning Progress” section:
- Use the internal scroll bar on the right side to scroll down almost all
the way to the bottom.
- Make sure you can see all of the information under the “Learning
Progress” heading, such as the Completion Date, Learning
Objects, Learning Progress, Score, Completion Progress, and
Completion Status.
- On your keyboard, hold down the “Shift” key and depress the
“Print Scrn” key (or “Print Screen” key), which is usually at the
top of the keyboard, to the right of the F1-F12 function keys.
This copies the screen to the Clipboard so you can Paste it into
a Word document.

F. Here are the instructions for Pasting the Clipboard into the Word
document:
- Switch back to the Word document.
- Go to page 2 of the Word document.
- Hold down the “Ctrl” key on your keyboard and depress the “V”
key. This will Paste the clipboard into the document.
G. Save the Word document to your hard drive. Not only will you
attach this Word document to an email to send to your SPOC, you
will have a copy of it in case you are asked by someone later to
provide evidence of course completion. With a saved copy of this
Word document on your computer, you won’t have to go back to the
LSO web site and create another copy of it. You can save the Word
document to whatever folder on your hard drive you want to save it.
- Save the Word document to the hard drive of your computer, giving
it a file name that includes your name and the name of the
course. For example, if your name was Dick Clark, your file
name would look like this –
“dick_clark_ask_yourself.doc” (without the quotes).
- Attach the Word document to an email and send it to your SPOC
(and maybe to yourself and your supervisor).