LSO Training Procedure For Ask Yourself Training - 122510
LSO Training Procedure For Ask Yourself Training - 122510
LSO Training Procedure For Ask Yourself Training - 122510
This procedure replaces the “LSO Training Procedure For Ask Yourself
Training” dated 12/10/2010.
NOTE: Always search on the Course Number. If you search on the Course
Name and type in “Ask Yourself”, you will receive a list of Ask Yourself
courses, causing confusion.
TRAINING REQUIREMENTS
All employees of non-AT&T companies working in AT&T facilities are
required to complete the online Ask Yourself course annually, by the
deadline set by AT&T each year.
TRAINING DEADLINE
- Unless otherwise notified, the deadline for completing the online Ask
Yourself course each year is September 30th.
- Those who never completed the online Ask Yourself course are
required to complete it before being granted access to AT&T facilities.
- Those who completed the online Ask Yourself course last year are
required to complete it in the current year, by the deadline.
- Those who completed the online Ask Yourself course this year are
required to complete it again next year, by the deadline.
If a student is having trouble logging into the LSO web site for training, or
is having trouble while completing training, they shall contact either their
company’s Single Point Of Contact (SPOC) or the LSO Help Desk for
assistance.
If a company’s SPOC needs help, they should contact the LSO Help Desk
first. If the LSO Help Desk can’t assist, the SPOC may then contact the
AT&T Training Coordinator for assistance.
1. Everyone required to take courses at the LSO web site will need to
apply for registration using the SPECIFIC INSTRUCTIONS
provided in this document.
2. The first thing the new applicant will need to do when they apply for
registration to the LSO web site is select the name of the company
they work for, or the name of the company they will subcontract for,
from a drop down list.
All applications are approved in date order as they appear in the list
at the approval web site.
4. Once the application for access to the LSO web site has been
approved, a system generated confirmation email will be sent to the
email address the student provided when they applied for
registration.
Step 1 - How to apply for registration to the LSO training web site.
Go to URL https://www.e-access.att.com/lsobp/NonAlliance/BPAccess
- Click “New User Registration”.
- Select the name of the company you will be working for.
- Click “Continue”.
- Complete the “New User Registration Form”.
- Click “Submit”.
- You will see the following message on the next screen:
Your Name,
Your registration request has been Submitted. You will receive an e-mail notification once your
request has been approved.
Please Note: Access to Learning Solutions may take 24 hours. Please use your user name and
password to enroll in training.
HELPFUL HINTS
1. For best results, access the training site using Internet Explorer 6. If
this is an issue for any company, contact the LSO Help Desk for
direction.
2. Make sure all pop-up blockers are turned off. If they aren’t, you
may have trouble during the course.
3. A passing score on the Final Assessment is 80 and above. If you fail
the course, you will have to wait 24 hours before trying again.
To “Book” A Course
- In the “Course Number” field, enter the eight digit course number.
- Click “Find”.
- When the course has been found, click on the course name link under the
“Course” column in the middle of the page.
- Go to the bottom of the page and click the "Book this course" button.
- Click “OK”.
To Take The Course
- Go to the bottom of the web page.
- Click the “Start Course” button.
- A second web page will open. Do NOT close either of them until you
have printed the Certificate of Completion after successfully
completing the course.
- Once the course has loaded, maximum the new web page.
- For “navigation instructions and program orientation”, click “Help”.
Otherwise, click the “Next” button.
- Continue to click the “Next” button until you reach the “Menu” of
lessons.
- Select the lessons, the course summary, and the knowledge check in the
order they are displayed on the “Menu” page. Use the “Next” button
in each lesson to advance to the next page.
- When you finish the Knowledge Check, a page will display showing you
your score. If you passed the course with a score of 80 or greater, you
will be given the opportunity to print a Certificate of Completion.
STOP – Do not Exit the course yet. You need to do Step 3 of this
procedure which will tell you how to print a copy of the Certificate of
Completion. You will need to carry the certificate with you when
working in AT&T facilities.
Step 3 – How to print a copy of the Certificate of Completion.
Here is why you are being instructed to do this step. There may be times
when you try to access an AT&T office that you will be asked for your
proof of course completion. The Certificate of Completion is your proof of
course completion.
You should still be in the course. The web page showing you successfully
completed the course and your score should be displayed.
- Click the “Print” button. When you do, a box will open that contains the
Certificate of Completion, and over top of that the “Print” box will
open.
- Click the “Print” button and wait for the certificate to print.
- Close the “Certificate” window.
- Click the “Exit Course” button in the top right-hand corner of the web
page.
- You should be at the “Manage My Learning” page.
How to print a copy of the Certificate of Completion after course
completion and after exiting LSO
NOTE TO STUDENT: There is more than one way to accomplish this task.
It is the responsibility of the SPOC at each company to communicate which
method is to be used within your company.
1. You can mail a copy of the Certificate of Completion to your SPOC.
2. You FAX a copy of the Certificate of Completion to your SPOC.
3. You can email a copy of your transcript to your SPOC.
To email a copy of your transcript to your SPOC, follow this part of the
procedure. It will provide the SPOC with your name, the course number,
the course name, and the Learning Progress section. This part of the
procedure will require you to do two screen captures to get everything into
one Word document.
B. Here are the instructions for doing the first screen capture, which will
provide your SPOC with your name, the course number, and the
course name:
- On your keyboard, hold down the “Shift” key and depress the
“Print Scrn” key (or “Print Screen” key), which is usually to the
right of the F1-F12 function keys at the top of the keyboard.
This copies the screen to the Clipboard so you can Paste it into
a Word document.
C. Here are the instructions for Pasting the Clipboard into a Word
document:
- Open a Word document.
- In the new Word document, hold down the “Ctrl” key on your
keyboard and depress the “V” key. This will Paste the
clipboard into the document.
D. Switch back to the LSO web page in Internet Explorer so you can do
the second screen capture.
E. Here are the instructions for doing the second screen capture, which
will provide your SPOC with the “Learning Progress” section:
- Use the internal scroll bar on the right side to scroll down almost all
the way to the bottom.
- Make sure you can see all of the information under the “Learning
Progress” heading, such as the Completion Date, Learning
Objects, Learning Progress, Score, Completion Progress, and
Completion Status.
- On your keyboard, hold down the “Shift” key and depress the
“Print Scrn” key (or “Print Screen” key), which is usually at the
top of the keyboard, to the right of the F1-F12 function keys.
This copies the screen to the Clipboard so you can Paste it into
a Word document.
F. Here are the instructions for Pasting the Clipboard into the Word
document:
- Switch back to the Word document.
- Go to page 2 of the Word document.
- Hold down the “Ctrl” key on your keyboard and depress the “V”
key. This will Paste the clipboard into the document.
G. Save the Word document to your hard drive. Not only will you
attach this Word document to an email to send to your SPOC, you
will have a copy of it in case you are asked by someone later to
provide evidence of course completion. With a saved copy of this
Word document on your computer, you won’t have to go back to the
LSO web site and create another copy of it. You can save the Word
document to whatever folder on your hard drive you want to save it.
- Save the Word document to the hard drive of your computer, giving
it a file name that includes your name and the name of the
course. For example, if your name was Dick Clark, your file
name would look like this –
“dick_clark_ask_yourself.doc” (without the quotes).
- Attach the Word document to an email and send it to your SPOC
(and maybe to yourself and your supervisor).