Sample Test
Sample Test
Sample Test
Read the instruction carefully. RECORD your answers on your answer sheets.
SECTION 1: BUSINESS CORRESPONDENCE KNOWLEWDGE (50 marks)
Select and fill in each blank in the passage below with ONE suitable word.
1. In general, business writing should be ____________.
A. formal and complicated C. long and difficult to understand
B. concise and direct D. long but easy to understand
4. Which section of a report usually involves the presentation and description of data?
A. Recommendations C. Contents
B. Findings D. Conclusions
5. Susan Barnett is a Logistics Manager whom you do not know well. When writing to her, what should the
greeting be?
A. Dear Susan C. Dear Ms. Barnett
B. Dear Ms. Susan Barnett D. Dear Logistics Manager
6. Below are four requests. Choose the most tentative and formal one.
A. Would you mind helping me organize the event next Friday?
B. Could you please help me organize the event next Friday?
C. I am writing to ask you to help me organize the event next Friday.
D. I’d appreciate it if you could help me organize the event next Friday.
8. ____________ is preprinted stationery with the organizations name, logo, address, and phone number.
A. Memo C. Letterhead
B. Letter D. Enclosure
10. Choose the best ending for this greeting “Dear Sir or Madam”.
A. Yours faithfully C. Very truly yours
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B. Yours sincerely D. Until next time
11. Which of the following tips is the most important when taking notes?
A. Picking out the crucial information C. Writing up everything immediately
B. Using symbols and abbreviations D. Asking for clarification if you don’t understand
12. What should we put after a greeting and a closing (Ex: Dear Mr. Knoflicek / Regards)?
A. a comma C. a colon
B. nothing D. all are correct
14. What should be a possible process of writing? Structuring + Organizing (S), Focusing + Selecting (F),
Generating content (G), Drafting (D)
A. S – G – F – D C. S – F – D – G
B. G – S – D – F D. G – F – S – D
15. When reading business documents, we often find the testimonial from other clients / customers persuasive.
What is “testimonial”?
A. concealment C. endorsement
B. allowance D. negligence
16. Letter A is to accept an invitation. Letter B is to decline an invitation. In which letter might you see this
phrase “It’s very kind of you to …”?
A. Letter A C. Letter B
B. Both of them D. Neither of them
17. Rearrange these parts of a letter of apology into the correct order.
- As you may aware, a truck drivers’ strike has caused serious disruption to road transport. (1)
- I apologize again for the delay, and I hope that this will not cause you any serious inconvenience. (2)
- I hope that we will be able to complete your delivery by Friday 25 March (3)
- I am writing to apologize for the late delivery of your order No. 311267 (4)
A. 1 – 4 – 2 – 3 C. 4 – 2 – 3 – 1
B. 1 – 4 – 3 – 2 D. 4 – 1 – 3 – 2
19. When your letter extends onto a second page you should use __________ for the second page.
A. Plain Paper
B. Colored Paper
C. You can use letterhead or plain paper. It doesn't matter.
D. Letterhead
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20. Put the sections in the order that they would usually appear in a report.
A. Title page – Contents – Executive summary – Introduction – Research – Findings – Conclusions –
Recommendations – Appendix – Bibliography
B. Title page – Contents – Introduction – Executive summary – Research – Findings – Recommendations –
Conclusions – Appendix – Bibliography
C. Title page – Contents – Executive summary – Introduction – Research – Findings – Recommendations –
Conclusions – Appendix – Bibliography
D. Title page – Contents – Introduction – Executive summary – Research – Findings – Conclusions –
Recommendations – Appendix – Bibliography
21. Good business letters are characterized by the following personal quality of the writer: ____________
A. seriousness C. humor
B. sincerity D. formality
24. A purpose of a “No” response letter is to leave the reader with ____________.
A. no future hope C. reasons for rejection of the request
B. unpleasant feelings D. minimum disappointment
25. What is the proper tone for most emails, letters, and memos?
A. formal C. friendly and conversational
B. friendly but formal D. informal
Hi Steve
Don’t forget that we have a team meeting tomorrow morning at 11, as I told you yesterday. I have reserved the
conference room on the second floor. You should receive the latest figures from Chris this afternoon. Feel free
to ask any further information you require.
See you tomorrow
Bye
Paul
Part 2: Rewrite the mail to make it more formal by replacing the phrases. (10 marks)
Part 3: (30 marks) Your company is going to hold a retirement party. As an HR director, write an email
to invite all staff to the occasion. Your email should include the following parts and details:
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1. Background information
- Retiree: Mr. Alexander Dowie (Director of IT Department)
- Retirement date: 25 January 2019
- Length of service: 20 years
- Achievements: contributing towards the success of this company, being an exemplary leader
2. Invitation
- Purposes: to say a formal “Good Bye”, to wish him luck
- Place: Ramdas Hotel, 45 Johnson St, Kingston, Ontario
- Time: 25 January, from 6pm
3. Call to action
- RSVP by 18 January
………………………………., (1mark)
……………………………… (1mark)
……………………………… (1mark)