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    Floor Supervisor

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    aflah0605
    The document describes the responsibilities of a Floor Supervisor in a hotel. The Floor Supervisor supervises housekeeping staff, inspects rooms and public areas, handles guest requests, and ensures proper cleaning and maintenance standards are followed. They assign duties, conduct briefings, train staff, and appraise employee performance. The Floor Supervisor also manages relationships with other departments and acts as a room attendant if needed.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Floor Supervisor

    Uploaded by

    aflah0605
    86 views4 pages
    The document describes the responsibilities of a Floor Supervisor in a hotel. The Floor Supervisor supervises housekeeping staff, inspects rooms and public areas, handles guest requests, and ensures proper cleaning and maintenance standards are followed. They assign duties, conduct briefings, train staff, and appraise employee performance. The Floor Supervisor also manages relationships with other departments and acts as a room attendant if needed.

    Original Description:

    SOP FLOOR SPV

    Original Title

    3. Floor Supervisor

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    © © All Rights Reserved

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    The document describes the responsibilities of a Floor Supervisor in a hotel. The Floor Supervisor supervises housekeeping staff, inspects rooms and public areas, handles guest requests, and ensures proper cleaning and maintenance standards are followed. They assign duties, conduct briefings, train staff, and appraise employee performance. The Floor Supervisor also manages relationships with other departments and acts as a room attendant if needed.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    86 views4 pages

    Floor Supervisor

    Uploaded by

    aflah0605
    The document describes the responsibilities of a Floor Supervisor in a hotel. The Floor Supervisor supervises housekeeping staff, inspects rooms and public areas, handles guest requests, and ensures proper cleaning and maintenance standards are followed. They assign duties, conduct briefings, train staff, and appraise employee performance. The Floor Supervisor also manages relationships with other departments and acts as a room attendant if needed.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4
    At a glance
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    The key takeaways are that a floor supervisor oversees housekeeping staff and ensures clean guest rooms and high cleaning standards. Their main responsibilities include assigning duties, inspecting staff appearance, and handling any guest complaints or maintenance issues.

    The main responsibilities of a floor supervisor include assigning daily tasks to room attendants, allocating special cleaning jobs like VIP rooms, inspecting staff appearance, recording keys, handling guest requests, and reporting any lost items or maintenance problems.

    Some of the human responsibilities of a floor supervisor include joining housekeeping meetings, assigning duties to room attendants, being responsible for staff appearance and discipline, and providing regular performance evaluations to employees.

    FLOOR SUPERVISOR

    DATE : REPORS TO : Executive Housekeeper

    REVISION : APPROVED BY :

    Revision :

    General Mission
    Tugas Umum

    1. To supervise and coordinate housekeeping staf directly. Conduct and work in a


    manner which will result in attraction and clean rooms in the assignment area to
    maintain high standard of guest rooms cleanliness. To lease and maintain good

    Hotel Job Description


    relationship with other section
    Mengawasi dan mengkoordinasi staf Tatagraha secara langsung. Menjalankan
    dan memberikan pelatihan dan penugasan kerja serta menjaga standar
    kebersihan yang ada di kamar. Serta menjaga hubungan baik antar seksi

    Main Responsibilities
    Tanggung Jawab Utama

    1. Assign room attendants their daily and special duties & conduct briefing every
    shift.
    Memberikan penugasan kerja harian dan kerja khusus kepada petugas kebersihan
    dan memberikan pengarahan disetiap jadwal kerja

    2. Allocate any special task such as VIP ROOMS and periodical cleaning.
    Mengalokasikan pekerjaan khusus seperti kamar VIP dan pembersihan kamar
    secara periodik

    3. Relays any special instruction to the staf that relate either to the dept. Invites staf
    to Their any suggestion if they may have.
    Menyampaikan /memberikan instruksi kepada staf dan berikan staf kesempatan
    untuk memberikan saran.

    4. Inspect the staf appearance, doesn’t permit anyone to start work unless they are
    properly attired.
    Inspeksi kepada staf mengenai penampilan, jangan izinkan staf untuk bekerja jika
    perlengkapan kerja tidak lengkap.

    5. In and out keys must be recorded properly.


    Keluar masuk kunci harus dicatat dengan benar.

    6. During hand over shift the position of each keys must be clearly written.
    Serah terima ke petugas berikutnya, kunci harus di catat dengan benar dan jelas.

    1
    PT.
    FLOOR SUPERVISOR

    DATE : REPORS TO : Executive Housekeeper

    REVISION : APPROVED BY :

    Revision :

    7. Instruct staf to clean room if any request from the guest.


    Instruksikan kepada staf jika ada tamu yang kamarnya minta di bersihkan

    8. Commences daily routine by inspecting guest corridor and pantry.


    Periksa setiap gudang dan koridor secara rutin.

    Hotel Job Description


    9. Ensure all staf roster for the day have reported to work on time
    Memastikan Laporan kerja karyawan di laporkan tepat waktu.

    10. Report found articles into lost and found room with relevant documented
    information at lease with FO immediately.
    Laporkan jika ada Barang hilang /temuan dikamar kepada petugas depan
    secepatnya.

    11. Checking C / O room procedure.


    Cek kamar yang tamunya check out sesuai standar.

    12. To conduct room attendant training skill.


    Memberikan pelatihan kepada Petugas kebersihan kamar

    13. Document ability and work performance continually. Inform to Asst Executive
    Housekeeper or Executive Housekeeper if performance is not satisfactory.
    Kemampuan arsip dan kinerja yang berkesinambungan. Memberitahukan kepada
    kepala bagian tatagraha jika penampilan staf tidak memuaskan

    14. Responsible for appearance and discipline of employee working under his / her
    direction.
    Bertanggung jawab terhadap penampilan dan disiplin kerja bawahannya.

    15. Inspect all VIP rooms and suites in their assignment section, well before arrival
    time, the condition of the room must be well checked and clean, report and
    handle any problem as soon as possible.
    Inspeksi semua kamar VIP, dan suite pada bagian yang menjadi tanggung
    jawabnya, dan harus dalam kondisi bersih sebelum tamu datang, jika ada masalah
    laporkan secepatnya.

    16. Report any maintenance deficiencies, check out of order room.


    Laporkan jika ada kamar yang perlu di perbaiki, dan buat “OOO”

    17. Investigates complaints and makes corrective action.

    2
    PT.
    FLOOR SUPERVISOR

    DATE : REPORS TO : Executive Housekeeper

    REVISION : APPROVED BY :

    Revision :

    Investigasi setiap keluhan dan mencari solusi secepatnya.

    18. Check equipment in use and their proper routine maintenance.


    Check semua peralatan setelah digunakan dan di rawat setiap hari

    19. Any unusual occurrences is to be reported immediately to Asst EHK /EHK


    Jika ada masalah yang tidak bisa di atasi cepat laporkan kepada asst EHK atau

    Hotel Job Description


    EHK

    20. Procedures in the event of fire.


    Sesuai Prosedur jika terjadi kebakaran.

    21. Procedures in the event of accident.


    Sesuai Prosedur jika terjadi kecelakaan.

    Human Responsibilities
    Tanggung Jawab antar sesama Karyawan

    1. Joint the periodical Housekeeping meeting and Housekeeping expenses


    Bergabung dalam pertemuan Tatagraha secara periodic begitu juga dengan
    pertemuan expenses di HK

    2. Assign room attendants their daily and special duties & conduct briefing every
    shift.
    Memberikan penugasan kerja harian dan kerja khusus kepada petugas kebersihan
    kamar dan memberikan pengarahan disetiap jadwal kerja

    3. Responsible for appearance and discipline of employee working under his / her
    direction.
    Bertanggung jawab terhadap penampilan dan disiplin kerja kepada bawahannya

    4. Appraised the employees / trainee on regular basis.


    Memberikan penilaian kepada karyawan atau pelatihan sesuai regulasi

    Relations
    Hubungan

    3
    PT.
    FLOOR SUPERVISOR

    DATE : REPORS TO : Executive Housekeeper

    REVISION : APPROVED BY :

    Revision :

    1. Relation with co- worker.


    Menjaga Hubungan baik dengan antar satu seksi

    2. Relation with order department.


    Menjaga Hubungan baik dengan seksi lain.

    3. Brief all trainees to do training and follow the housekeeping and Management

    Hotel Job Description


    roles & regulations.
    Memberikan pengarahan kepada semua trainee dan harus mengikuti peraturan
    yang diberikan oleh manajemen

    Replacement & Temporary Mission


    Pengganti & Misi sementara

    4. Supervisor will incharge as room attendant if possible


    Jika diperlukan supervisor bisa bekerja sebagai room attendant

    5. Record and follow up the defect list of room


    Mencatat dan menindak lanjuti kekurangan-kekurangan kamar

    6. Handles other duties and projects as assigned.


    Menangani tugas lain dan proyek seperti yang diperintahkan.

    7. Being prepared to implement assigned tasks during emergencies such as fires,


    power cuts and bomb threats.
    Siap untuk melaksanakan tugas yang diberikan pada keadaan darurat seperti
    kebakaran, pemutusan arus listrik, dan ancaman bom.

    8. Encourages the highest possible standard of environmental management.


    Memacu untuk mendapatkan standar tertinggi dalam lingkungan kerja.

    4
    PT.

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