{Modification/Type1}{Production}{Carestream Health Inc.

}{Confidential}

Publication No. 6K4023

2012-08-03

Modification Instructions
for the
CARESTREAM CLASSIC CR System
with the
DIRECTVIEW Workflow and Image Viewing Console
and the
CARESTREAM Image Suite V2 Software
Service Codes: 5258, 5941, and 7080
Modification No. M27 and M09
Type 1 Selective
Purpose: To install the software files to allow the manual erase function of the CLASSIC CR System to operate
correctly

Important
• Qualified service personnel must install this modification.
• See the Carestream Health Service Portal for possible updates before doing this modification.
• When doing the procedures in this document, you must use safe work practices and wear the correct personal
protective equipment (for example, safety eyewear) according to your company’s standard operating
procedures.
• Before installing this modification, you must remove your CR System from the KODAK DIRECTVIEW Capture
Link System and the KODAK DIRECTVIEW Remote Operations Panel (ROP).
• Do not disconnect the CR System from the site network. You must maintain network connectivity during
installation of the Software Patch.

Service Effects: None

Special Requirements: Installed CR Software Version 5.4.06.00 or 5.4.00.63 or 5.6.09.00 or higher;
Image Suite V2.0 or higher
Serial Numbers: 100000–1000030, 1000050–1000109; 4000000–4000380
Installation Time: 20 minutes
Special Tools: None
Parts Status: Available from the Caresteam Health Service Portal
Parts Requirements: None

Confidential

© Carestream Health, Inc. 2012

PLEASE NOTE The information contained herein is based on the experience and knowledge relating to the
subject matter gained by Carestream Health, Inc. prior to publication.
No patent license is granted by this information.
Carestream Health, Inc. reserves the right to change this information without notice, and makes
no warranty, express or implied, with respect to this information. Carestream Health shall not be
liable for any loss or damage, including consequential or special damages, resulting from any
use of this information, even if loss or damage is caused by Carestream Health’s negligence or
other fault.
This equipment includes parts and assemblies sensitive to damage from electrostatic
discharge. Use caution to prevent damage during all service procedures.

Table of Contents
Description Page

Downloading the Manual Erase Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Obtaining the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Removing the CR System from the CLS and the ROP . . . . . . . . . . . . . . . . . . . 4
Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Joining the CR System to the CLS and the ROP . . . . . . . . . . . . . . . . . . . . . . . . 10
Software Version Verification Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Important Information About the Manual Erase Firmware Update . . . . . . . . . . . 11
Completing the Modification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Publication History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2 2012-08-03 – 6K4023
Downloading the Manual Erase Firmware

Important
Review Important Information About the Manual Erase Firmware Update before continuing with this modification.

From the Carestream Service Portal, download the appropriate file to your USB flash drive:

For Software Version Download Firmware File

v5.4.06.00 or 5.4.00.63 or higher ClassicElite_mcb_app_v1.4.0.10.zip
v5.6.09.00 or higher V5.6.09.10–KodakSoftwareUpdates.zip
Image Suite ImageSuitePatch_5.6.09.10_Firmware.zip

Obtaining the Software

[1] To obtain the correct software for the system you are working on:
If you have Image Suite
If you have v5.4 Software If you have v5.6 Software Software
Continue with Step 2. Continue with Step 5. Continue with Step 11.

[2] For v5.4 software, go to the Service Portal and download ClassicElite_mcb_app_v1.4.0.10.zip to your
laptop.
[3] Unzip the file and save the ClassicElite_mcb_app_v1.4.0.10.m00 file to your USB flash drive.
[4] Go to Removing the CR System from the CLS and the ROP.
[5] For v5.6 software, download V5.6.09.10—KodakSoftwareUpdates.zip to your USB flash drive.

Note
• If you are downloading the software patch to your USB flash drive, you may want to delete or change the name
of the existing KodakSoftwareUpdates folder that is on your USB flash drive.
• When the KodakSoftwareUpdates folder already exists on your USB flash drive, the new patches will be added
to the existing folder.
• While the KodakSoftwareUpdates folder can contain many different patches, this requires you to carefully
select the correct patch as outlined in these instructions.
[6] Download V5.6.09.10—KodakSoftwareUpdates.zip to your USB flash drive.
[7] Double-click the zip file.
[8] At the WinZip screen, click Extract, and direct the extracted files to your USB flash drive.

Note
• The USB flash drive is usually designated as a removable disk.
• If there is no KodakSoftwareUpdates folder, the application automatically makes a new
KodakSoftwareUpdates folder and extracts the files to that folder.
• Otherwise, the application adds the extracted files to the existing KodakSoftwareUpdates folder.
[9] Close the window.
[10] Go to Removing the CR System from the CLS and the ROP.
[11] For Image Suite Software, if the operating system is:
MICROSOFT WINDOWS XP MICROSOFT WINDOWS 7
Extract the zip files to C:\Program Files\ Extract the zip files to C:\Program Files\
Carestream Health\CRSDK\Diagnostics\ Image Suite\CRSDK\Diagnostics\
CRDiagnostics. CRDiagnostics.

6K4023 – 2012-08-03 3
MODIFICATION INSTRUCTIONS, TYPE 1

Removing the CR System from the CLS and the ROP

[1] Is your CR System part of the Capture Link System (CLS) and the Remote Operations Panel (ROP)?
Yes No
• You must remove your CR System from the Continue at Installing the Software
CLS and the ROP before doing this
modification.
• Continue at Step 2.

[2] Click:
• Key Operator
• Capture Link Configuration
• Disconnect from a Capture Link Server
• Save Changes
[3] Clear the Join Capture Link Server after Restart check box.
[4] Click OK.

Note
• When the ROPs are at the ROP Links screen, they are not connected to any CR Systems and you can continue
with the modification.
• When the ROPs are not at the ROP Links screen, disconnect the ROP by selecting Quick Menu>ROP Links>
OK.
[5] Continue with Installing the Software.

Installing the Software

Important
Make sure the Classic CR System Workflow and Image Viewing (WAIV) Console is cabled to the Classic CR Scanner
and the scanner is powered on.

[1] To install the correct software for the system you are working on:
If you have v5.4 Software If you have v5.6 Software If you have Image Suite Software
Continue with Step 2. Continue with Step 17. Continue with Step 32.

v5.4 Software
[2] For v5.4 software, insert the USB flash drive into the USB port on the WAIV console.
[3] Log in as Service.
[4] From the Main Menu, click Service Functions.
[5] Clear the System Lockdown box in the upper left corner of the screen.
[6] Do:
• Press the Windows logo key on the keyboard.
• Right-click Start.
• Select Explore.
• Navigate to your USB flash drive.

4 2012-08-03 – 6K4023
 • Highlight the ClassicElite_mcb_app_v1.4.0.10.m00 file.

[7] Go to the Edit menu at the top of the Start Menu and select Copy.
[8] Navigate to C:\CRDiagnostics\MCB and paste the ClassicElite_mcb_app_v1.4.0.10.m00 file.

[9] Click the Close button (x) to close the MCB window.
[10] Go to the Main Menu of the CR System and select:
• Service Functions
• Diagnostics
• Software Download

6K4023 – 2012-08-03 5
MODIFICATION INSTRUCTIONS, TYPE 1

Important
Verify the Available version for the MCB Application is ClassicElite_mcb_app_v1.4.0.10.m00.
[11] Select MCB Application.

[12] Select START DOWNLOAD.

[13] When the MCB Application dialog box displays DONE, select DONE located at the bottom of the screen.
[14] Go to the Embedded Board Software Versions dialog box and verify the MCB Application is
version 1.4.0.10.

[15] Do the Manual Erase operation to verify the problem has been corrected.
[16] Go to Joining the CR System to the CLS and the ROP

v5.6 Software
[17] For v5.6 software, insert the USB flash drive into the USB port.
[18] Log in as Service.

6 2012-08-03 – 6K4023
[19] From the Main Menu, click:
• Utilities
• Software Updates
• Find On Removable Media
[20] At the New updates found on removable media alert, select OK.

Note
• On the Software Update screen, the software that applies to your system will be highlighted in green.
• Software that does not apply to your system will be highlighted in red.
[21] Select the CR_5.6.09.10.exe software file.
[22] Click Install Update.
[23] At the Welcome to CR V5.6.09.10 setup program dialog box, select Next and the software should load in less
than 1 minute.
[24] At the CR V5.6.09.10 has been successfully installed dialog box, select Finish and the system will reboot
automatically.

Note
• When the system boots up, the monitor will display Caution: Firmware update in Progress. Do not exit the
screen or power off the scanner.
• At this point, the console is downloading the firmware to the CR System scanner.
• Watch the blue progress bar at the bottom of the screen.
• Do not exit or power off the CR System scanner.
• This portion of the process should take about 10 minutes.
[25] To reboot the scanner when the message Download is successful displays:
• Power off the CR System scanner.
• Wait 10 seconds.
• Power on the CR System scanner.
[26] Select OK on the message screen and the WAIV will reboot.
[27] After the system reboots, log in as Service.
[28] Click:
• Service Functions
• Diagnostics
• Software Versions

6K4023 – 2012-08-03 7
MODIFICATION INSTRUCTIONS, TYPE 1

[29] At the top of the table, verify:

• The CR System is 5.6.09.10
• The MCB Application should be 1.4.10

Note
If any of the software versions are blank, then power off the CR System scanner, power on the CR System scanner,
and reboot the WAIV console.
[30] To test the CR System scanner and verify correct operation, do the Manual Erase scan.
[31] Go to Joining the CR System to the CLS and the ROP

Image Suite Software

[32] For Image Suite software, select the Image Suite Utility Center icon to start the application.
[33] Select CR Tools.
[34] Select Diagnostic Tools.
[35] Select Launch Diagnostic Tool.
[36] Type the IP Address of the CLASSIC CR System.

[37] Select Enter Diagnostics and the Service Diagnostics screen is displayed.

[38] In the Miscellaneous pane, select Software Download.

8 2012-08-03 – 6K4023
[39] If the following screen displays, select Allow blocked contents at the bottom of the screen.

[40] When the following screen displays, select all drivers that are out of date.

Note
In the preceding example, the MCB Application, the Display Application, and the IEB Application are out of date.
[41] Select the check box to the left of the firmware title to be updated.
[42] Select START DOWNLOAD and wait for each firmware file to be updated.
[43] When all updates are complete and the current version changes to DONE, select DONE.
6K4023 – 2012-08-03 9
MODIFICATION INSTRUCTIONS, TYPE 1

[44] Select Exit Diagnostics.

[45] Select Exit in the lower right of the screen to exit the Utility Center.
[46] Select Exit to exit the Utility Center Login dialog box.

Joining the CR System to the CLS and the ROP

Important
If your CR System is part of the Capture Link System, you must join your CR System to the Capture Link System
after doing the software installation.
[1] Is your CR System part of the Capture Link System?
Yes No
a. Click: Go to Step 2.
• Key Operator
• Capture Link Configuration
• Connect to a Capture Link Server (Input IP address of CLS)
• Save Changes
b. Select the Join Capture Link Server after Restart check box.
c. Click OK.

Important
• If your ROP displays the Image Processing Error, you must re-ghost the ROP.
• To avoid an Image Processing Error, you must do the following steps.
[2] At each ROP:
• Log in as Service.
• Select Navigation Configuration.
• Click Clear ROP Links.
• Click Clear Download Cache.
• Connect the ROP to the master CR System, and click Fetch ROP Links in the Key Operator screen.
[3] Continue with Completing the Modification.

10 2012-08-03 – 6K4023
Software Version Verification Chart

Component Version
CR System 5.4.06.00 or
5.4.00.63
IEB boot loader 1.07
IEB FPGA 21
IEB kernal 3.11
IEB application 3.4.07
IEB galvo 6810
Display boot 2.04
Display application 2.0.00.b08
MCB boot 1.62
MCB application 1.4.0.10
MCB PLD V1
MCB parameters V14
Diagnostics 5.4.00.60

Important Information About the Manual Erase Firmware Update

Important
This section explains why the Manual Erase Firmware correction needs to be installed on the Classic CR Systems
with EasyView (EV) scanners. All of the following items are for information only.
• There is a known issue with the manual erase function on some Classic CR Systems with EV scanners. The
power supply may reset when a screen is manually erased. This causes the scanner to reset and the screen is
returned to the cassette without being erased. The scanner will also lose communication with the console and
will not re-establish communication until both the scanner and console are rebooted. There has been no issue
when a screen is erased during the scan cycle.
• The Field Engineer (FE) should do a manual erase test during an installation. If a failure occurs, then the FE
should use Activity Code FF5 for parts and labor. Not all of the scanners listed in the serial number range on the
front page of this document will fail the manual erase test.
• If a Classic CR System with EV scanner fails the manual erase test, then it is recommended to do a firmware
upgrade to resolve this issue. The software will download the MCB Application firmware V1.4.0.10.m00 to the
MCB board, which will correct this issue and make it unnecessary to replace the power supply.
• This firmware upgrade also includes the correction for the Halogen Erase Patch Mod 26 (Publication No.
6K3128).

Note
• This modification is for Classic CR Systems with EV scanners only. The firmware file must be copied to the hard
drive of the WAIV console before it can be downloaded to the scanner, and must remain on the console in case
of a future MCB board replacement.
• This modification is not required for Classic CR or Elite CR System scanners with fluorescent erase. Any WAIV
console connected to a Classic CR or Elite CR System with fluorescent erase does not need this firmware file
on its hard drive. This modification has no effect on Classic CR and Elite CR System scanners with fluorescent
erase.
• V1.4.0.10.m00 firmware was approved as listed in the CPE Hardware Quality Assurance Test Summary Report
Publication No. 6K3963.

6K4023 – 2012-08-03 11
Completing the Modification
[1] Circle the applicable modification number on the modification label:
• 27—for the Classic CR System
• 9—for the WAIV console PC
[2] Record the following in the Site Information Sheet:
Service Installation
K-number System Code Serial No. Activity Code Time (actual) Part No.
5258 M27
5941 M09
7080 N/A

Publication History

Publication
Date Publication No. Changed Pages File Name Notes
2012-08-03 6K4023 --- 6K4023.fm New Publication

DIRECTVIEW is a trademark of Carestream Health.

The Kodak trademark and trade dress are used under license from Kodak.

Created in the USA • 6K4023.fm

© Carestream Health, Inc. 2012
Carestream Health, Inc.
150 Verona Street
Rochester, NY 14608
United States