A Hotel Manager Interview

A hotel manager’s primary responsibility is to ensure that property guests
receive the best customer service. To do that, you need to be available to

talk with guests, solve problems and oversee the rest of the staff to make
sure they share your dedication to service. Large full-service hotels usually
require mangers to hold at least a bachelor’s degree in business or
hospitality, so you can mention your schooling during the interview. Ideally,
your interview answers should show the recruiter that you possess
exceptional people skills as they relate to communication, observation and
problem-solving.
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Eye on Details
Effective hotel managers know that it’s the little details that make or break
visitors’ reactions to the property. Talk about how you prefer to personally
spot-check rooms after they’ve been cleaned without letting the
housekeeping staff know you’re coming. Talk about your preference for
hands-on management and that you’re known for stepping in during a busy
check-in period to lend a hand and closely watch the front desk clerks.
Relate a story about how the corporate office raved about your monthly
reports at your previous position because they were always on time and
complete.
Friendly and Forceful

As the manager, you need to be friendly toward guests and forceful with the
staff. How you maintain a balance between the two leadership styles is
important for the interviewer to know. According to Caterer.com, personality
plays an important role in effective hospitality management. Assure the
recruiter that you value excellent service yourself and regularly praise and
reward your staff when they meet your expectations. Refer to your
experience at previous posts and how your management techniques resulted
in a high retention rate of staff and increased room sales.
Professional Preparations
In addition to talking about your previous hospitality experience, talk about
your formal training and which courses were especially insightful for you.
Show enthusiasm for the financial side of the business or talk about your
interest in staff development. Highlight your commitment to your career by
referring to the additional credentials you’ve earned in addition to a degree.
Bring a copy of the Certified Hospitality Revenue Manger designation you
earned through the American Hotel and Lodging Educational Institute, and
talk about your belief in continuing education and your involvement in
professional organizations such as the American Hotel & Lodging Association.
Impression of Property
By extensively researching the hotel, its owners and corporate mission
statement, you’ll be prepared to talk about the hotel and its positive aspects.
You need to let the interviewer know that you are impressed with the
property and excited about joining such a successful team. Rely on stories
about how you improved services at your last property by initiating incentive
programs and holding regular training sessions. Tell the recruiter that you
are aware of the commitment the hotel owner places on continuing
education, which is one reason why you are applying for the job. Recite
statistics and history that you picked up from the hotel’s website and
marketing materials to show you’ve looked into the company and chose to
interview with it based on your research.
Question
Corrina ...
Interview Questions for a Hotel Manager?
Ok I am looking for Hotel Managers to answer some interview questions. We
are supposed to interview up to 10 managers so if you are or have been a
manager in a hotel or of a hotel please answer the follwing questions.
(Gen Mgr, Front Desk Mgr, Guest Serv. Mgr, Sales etc etc)
PLEASE & THANK YOU!!
1) What makes a good Hotel Manager?
2) What is your day like?
3) What is you favorite part of the job?
4) Do you belong to any outside organizations? If so how do you find them

beneficial to you and your company?
5) How many and what times are the shifts at the front desk?
6) What department is the most important aspect of the hotel? Why?
7) How do you promote your hotel?

8) How will you handle large groups of check-ins?
9) How will you train your employees?
10) What will make guests want to stay at your hotel?
12) What are 2 of your current goals and how will you execute them?
Thank you for your answer could you also add what hotel you work for and
where?!
6 years ago - 1 answers
Best Answer
General Manager
1) It takes a person that has an inner positive energy, and the ability to
share and produce that energy in the staff that he/she is supervising. A good
manager makes the job fun, exciting, and full of opportunity for all involved.
2) Average day? 90% dealing with employees, guests, and prospective
guests, including corporate clientèle and group management. 10%
administrative tasks such as AP/AR, payroll, etc.
3) My favorite part of my job is that I have the freedom to positively impact
as many lives as I desire.
4) No, I don't have the time.
5) Shifts run 7-3, 3-11, and 11-7. Sometimes I work the desk alone, or
other times, with another person. 3-11 shifts can have 2 ppl, depending on
our occupancy.
6) Most important department? Depends on who's asking! Ultimately,
marketing is the food, and reservations are the lifeblood for any hotel. But
remember, it takes all departments working in unison to succeed. No
department is above another.
7) Typically on the web, special promos and packages, the chamber of
commerce, and corporate gatherings.
8) Adequate staffing to ensure that our guests do not have to wait. No one
likes to travel a long distance just to wait in line!
9) I prefer to let my employees be trained by all the team members that
they will work with. This ensures a blended learning approach that lets them
decide how best to do their job.
10) Tricky....if I could adequately answer that, I wouldn't need my job! I
belive it is the combo of being in the right place, at the right rate, for the
right people.
12) Skipped 11? Goals.....my goals are to constantly be improving my
property, and my team, in whatever way possible. We never want to be
complacent about our operation; tomorrow's profit can be taken away by
any competitor with minimal effort. You can rest assured that they are
working just as hard as I do!
Source(s):
7 years managing hotels.
6 years ago
The Most Surprising Questions You’ll Face In a Hospitality
Interview
By Barbara Mason
PRINT PAGE
As you count down the days before your scheduled

hospitality job interview, you may think you're ready for absolutely anything.
No curve ball can rattle you. You know who you are, you know what you
want from your career, and you know where your strongest capabilities lie.
You're on the right track, and a little confidence is a good thing…but before
you get too comfortable, stop and think. Tricky, surprising questions like the
ones below have derailed more than one interviewee in this industry. And
there's a reason why hospitality managers ask these things: They want to
make sure a candidate has not only the background and experience, but also
the attitude it takes to succeed in this highly social business.
Surprising Hospitality Interview Questions

Enlist the help of a friend and practice vocalizing your answers to questions
like these:
1. "Describe an episode in your work history involving an unhappy customer.

What went wrong, and how did you handle the situation? What did you learn
in the aftermath?"
Think carefully before you answer this question, since it's designed to test
not only your problem solving skills, but also your sense of teamwork,
diplomacy and tact. Weaker candidates may launch into a story in which a
boss or coworker let a customer down, and the candidate in question
swooped in to save the day. Don't do this. Choose your story carefully, tell
the truth and let the interviewer know that you take responsibility for your
own mistakes and you know how to learn and grow from failed projects and
poor decisions.
2. "If you have to choose between cutting a corner to meet a deadline, and
missing a deadline in order to attend to a detail, which do you usually
choose and why?"
Don't feel cornered by this question. We all face this difficult decision
sometimes, and most of us don't choose one option consistently — we
choose the option that best fits the circumstances at the time. Simply open
up and explain your typical decision-making strategies so your interviewer
can gain a broad sense of who you are and how you approach tricky
problems.
3. "Would you describe yourself as more of a leader or more of a follower?"
Again, don't feel boxed in by this question, even though it seems to present
an easy answer. If you say "leader," this may suggest you don't follow
instructions or work with teams very well. And if you say "follower," you
sound obedient but unambitious. Don't worry. Just explain when you
typically choose one role and when you tend to choose the other. Your
interviewer will read between the lines and gain the information she needs
to make a decision.
4. "If you're working with a team and you know the team is making a poor
decision, what do you do?"
There are no right and wrong answers to this question, but your interviewer
will probably be looking for candidates who know how to steer group
decisions without technically holding a position of leadership. If you can
demonstrate influence and get things done without being able to dictate,
you'll do well in an industry where relationships matter more than anything
else.

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What are the responsibilities of a hotel manager?

What qualities are important for a hotel manager to have?

A hotel manager’s primary responsibility is to ensure that property guests

receive the best customer service. To do that, you need to be available to

Friendly and Forceful

PLEASE & THANK YOU!!

1) What makes a good Hotel Manager?

2) What is your day like?

3) What is you favorite part of the job?

4) Do you belong to any outside organizations? If so how do you find them

6) What department is the most important aspect of the hotel? Why?

7) How do you promote your hotel?

9) How will you train your employees?

10) What will make guests want to stay at your hotel?

As you count down the days before your scheduled

Surprising Hospitality Interview Questions

1. "Describe an episode in your work history involving an unhappy customer.

3. "Would you describe yourself as more of a leader or more of a follower?"

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