Ricoh sp8300 Field Service Manual
Ricoh sp8300 Field Service Manual
Ricoh sp8300 Field Service Manual
July, 2012
Safety Notices
Important Safety Notices
1. Before disassembling or assembling parts of the main machine and peripherals, make sure that the
power cord of the main machine is unplugged.
2. The wall outlet should be near the machine and easily accessible.
3. Note that some components of the machine and the paper tray unit are supplied with electrical
voltage even if the main power switch is turned off.
4. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven components.
5. If the Start key is pressed before the machine completes the warm-up period (the Start key starts
blinking red and green alternatively), keep hands away from the mechanical and the electrical
components as the machine starts making prints as soon as the warm-up period is completed.
6. The inside and the metal parts of the fusing unit become extremely hot while the machine is
operating. Be careful to avoid touching those components with your bare hands.
• To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols.
1. Toner and developer are non-toxic, but if you get either of them in your eyes by accident, it may
cause temporary eye discomfort. Immediately wash eyes with plenty of water. If unsuccessful, get
medical attention.
2. This machine, which uses a high voltage power source, can generate ozone gas. High ozone
density is harmful to human health. Therefore, the machine must be installed in a well-ventilated
room.
1. This machine and its peripherals must be serviced by a customer service representative who has
completed the training course on those models.
2. The NVRAM on the system control board has a lithium battery which can explode if replaced
incorrectly. Replace the NVRAM only with an identical one. The manufacturer recommends
1
replacing the entire NVRAM. Do not recharge or burn this battery. Used NVRAM must be handled
in accordance with local regulations.
Handling Toner
• Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid spilling
toner on clothing or the hands.
• If toner is inhaled, immediately gargle with large amounts of cold water and move to a well
ventilated location. If there are signs of irritation or other problems, seek medical attention.
• If toner gets on the skin, wash immediately with soap and cold running water.
• If toner gets into the eyes, flush the eyes with cold running water or eye wash. If there are signs of
irritation or other problems, seek medical attention.
• If toner is swallowed, drink a large amount of cold water to dilute the ingested toner. If there are
signs of any problem, seek medical attention.
• If toner spills on clothing, wash the affected area immediately with soap and cold water. Never use
hot water! Hot water can cause toner to set and permanently stain fabric.
• Always store toner and developer supplies such as toner and developer packages, cartridges, and
bottles (including used toner and empty bottles and cartridges) out of the reach of children.
• Always store fresh toner supplies or empty bottles or cartridges in a cool, dry location that is not
exposed to direct sunlight.
• Do not use a vacuum cleaner to remove spilled toner (including used toner). Vacuumed toner may
cause a fire or explosion due to sparks or electrical contact inside the cleaner. However, it is
possible to use a cleaner designed to be dust explosion-proof. If toner is spilled over the floor,
sweep up spilled toner slowly and clean up any remaining toner with a wet cloth.
1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed to an
open flame.
2. Dispose of used toner, the maintenance unit which includes developer or the organic
photoconductor in accordance with local regulations. (These are non-toxic supplies.)
3. Dispose of replaced parts in accordance with local regulations.
4. When keeping used lithium batteries in order to dispose of them later, do not put more than 100
batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical
reactions and heat build-up.
2
Laser Safety
The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units
in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite
equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer. The laser
chassis is not repairable in the field. Customer engineers are therefore directed to return all chassis and
laser subsystems to the factory or service depot when replacement of the optical subsystem is required.
• Use of controls, or adjustment, or performance of procedures other than those specified in this
manual may result in hazardous radiation exposure.
• Turn off the main switch before attempting any of the procedures in the Laser Optics Housing Unit
section. Laser beams can seriously damage your eyes.
CAUTION MARKING:
3
Conventions in this Manual
Symbols and Abbreviations
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
See or Refer to
Clip ring
Screw
Connector
Clamp
E-ring
• Obey these guidelines to ensure safe operation and prevent minor injuries.
4
• This information provides tips and advice about how to best service the machine.
5
TABLE OF CONTENTS
Safety Notices.....................................................................................................................................................1
Important Safety Notices............................................................................................................................... 1
Safety and Ecological Notes for Disposal................................................................................................... 2
Laser Safety.....................................................................................................................................................3
Conventions in this Manual................................................................................................................................4
Symbols and Abbreviations...........................................................................................................................4
Cautions, Notes, etc.......................................................................................................................................4
1. Product Information
Specifications....................................................................................................................................................13
Machine Configuration....................................................................................................................................14
Printer............................................................................................................................................................ 14
Guidance for Those Who are Familiar with Predecessor Products..............................................................16
Overview.......................................................................................................................................................... 17
Component Layout.......................................................................................................................................17
Paper Path.................................................................................................................................................... 18
Drive Layout..................................................................................................................................................19
2. Installation
Installation Requirements................................................................................................................................. 21
Environment.................................................................................................................................................. 21
Machine Level.............................................................................................................................................. 22
Minimum Space Requirements................................................................................................................... 22
Power Requirements.................................................................................................................................... 23
Main Machine Installation...............................................................................................................................24
Installation Overview...................................................................................................................................24
Power Socket for Peripheral........................................................................................................................25
Installation Flow Chart.................................................................................................................................26
Moving the Machine................................................................................................................................... 26
Transporting the Machine........................................................................................................................... 26
1200-sheet LCT Installation (D631)...............................................................................................................28
Component Check....................................................................................................................................... 28
Installation Procedure.................................................................................................................................. 28
Side Fence Position Change....................................................................................................................... 31
Bridge Unit Installation (D634).......................................................................................................................33
6
Component Check....................................................................................................................................... 33
Installation Procedure.................................................................................................................................. 33
1000-sheet Finisher (D588)........................................................................................................................... 39
Accessory Check..........................................................................................................................................39
Installation Procedure.................................................................................................................................. 40
3000-sheet Finisher (D636)........................................................................................................................... 43
Accessory Check..........................................................................................................................................43
Installation Procedure.................................................................................................................................. 44
Punch Unit Installation (D570)........................................................................................................................ 49
Component Check....................................................................................................................................... 49
Installation Procedure.................................................................................................................................. 50
Output Jogger Unit Installation (B703).......................................................................................................... 55
Accessory Check List....................................................................................................................................55
Installation Procedure.................................................................................................................................. 55
Tray Heater.......................................................................................................................................................58
Installation Procedure.................................................................................................................................. 58
Tray Heater (Optional Paper Feed Unit)........................................................................................................60
Component Check....................................................................................................................................... 60
Installation Procedure.................................................................................................................................. 60
External USB Keyboard Installation............................................................................................................... 68
Installation Procedure.................................................................................................................................. 68
Controller Options............................................................................................................................................70
Overview...................................................................................................................................................... 70
Application Merge...................................................................................................................................... 73
3. Preventive Maintenance
PM Tables......................................................................................................................................................... 77
4. Replacement and Adjustment
General Cautions............................................................................................................................................. 79
Laser Unit...................................................................................................................................................... 79
Used Toner................................................................................................................................................... 79
Special Tools and Lubricants...........................................................................................................................80
Special Tools................................................................................................................................................ 80
Lubricants......................................................................................................................................................80
7
Exterior Covers................................................................................................................................................. 81
Front Door, Upper and Lower Inner Cover............................................................................................... 81
Left Cover......................................................................................................................................................82
Rear Cover................................................................................................................................................... 82
Right Rear Cover..........................................................................................................................................83
Top Right and Top Rear Cover................................................................................................................... 84
Operation Panel...........................................................................................................................................84
Paper Exit Cover.......................................................................................................................................... 86
Output Tray.................................................................................................................................................. 87
Laser Unit.......................................................................................................................................................... 89
Caution Decal Locations............................................................................................................................. 89
Laser Unit...................................................................................................................................................... 90
Polygon Mirror Motor................................................................................................................................. 91
Laser Synchronization Detector.................................................................................................................. 91
LD Unit...........................................................................................................................................................92
PCDU.................................................................................................................................................................95
PCDU (Photoconductor and Development Unit)....................................................................................... 95
Drum..............................................................................................................................................................96
Pick-off Pawls................................................................................................................................................98
Charge Roller and Cleaning Roller............................................................................................................ 99
Drum Cleaning Blade................................................................................................................................100
ID Sensor....................................................................................................................................................100
Development.................................................................................................................................................. 102
Development Filter.....................................................................................................................................102
Development Roller................................................................................................................................... 102
Developer.................................................................................................................................................. 105
TD Sensor................................................................................................................................................... 107
Transfer........................................................................................................................................................... 109
Transfer Belt Unit........................................................................................................................................109
Transfer Belt............................................................................................................................................... 109
Toner Overflow Sensor............................................................................................................................. 112
Transfer Belt Cleaning Blade....................................................................................................................112
Paper Feed..................................................................................................................................................... 113
8
Paper Feed Unit......................................................................................................................................... 113
Pick-Up, Feed and Separation Rollers.....................................................................................................114
Tray Lift Motor............................................................................................................................................115
Relay, Tray Lift, Paper End and Paper Feed Sensors............................................................................. 115
Registration Sensor....................................................................................................................................116
Fusing..............................................................................................................................................................119
Fusing Unit..................................................................................................................................................119
Web Roller Unit......................................................................................................................................... 119
Brake Pad...................................................................................................................................................120
Web Holder Roller and Web Rollers...................................................................................................... 121
Pressure Roller Cleaning Roller................................................................................................................ 124
Thermostats................................................................................................................................................ 125
Thermistor...................................................................................................................................................126
Hot Roller Strippers................................................................................................................................... 126
Fusing Lamps..............................................................................................................................................127
Hot Roller and Pressure Roller..................................................................................................................129
Paper Exit........................................................................................................................................................131
Paper Exit Unit........................................................................................................................................... 131
Fusing Exit, Paper Overflow, and Paper Exit Sensors............................................................................ 131
Junction Jam Sensor.................................................................................................................................. 132
Paper Exit Motor........................................................................................................................................132
Duplex............................................................................................................................................................ 134
Duplex Unit................................................................................................................................................ 134
Right Door Cover.......................................................................................................................................137
Duplex Door Sensor..................................................................................................................................137
Duplex Entrance Sensor............................................................................................................................138
Duplex Exit Sensor.................................................................................................................................... 139
Duplex/By-pass Motor.............................................................................................................................141
Duplex Inverter Motor...............................................................................................................................142
By-pass........................................................................................................................................................... 144
By-pass Paper Size Sensor/By-pass Paper Length Sensor................................................................... 144
By-pass Paper End Sensor........................................................................................................................146
By-pass Pick-up, Feed and Separation Roller, Torque Limiter...............................................................147
9
By-pass Feed Clutch..................................................................................................................................148
Drive Area...................................................................................................................................................... 149
Paper Feed Clutch..................................................................................................................................... 149
Development Paddle Motor..................................................................................................................... 149
Transfer/Development Motor.................................................................................................................. 150
Drum Motor............................................................................................................................................... 151
Fusing Motor..............................................................................................................................................151
Web Motor................................................................................................................................................ 152
Paper Feed Motor..................................................................................................................................... 153
Transfer Belt Contact Motor..................................................................................................................... 153
Registration Motor.....................................................................................................................................154
Toner Supply Motor.................................................................................................................................. 154
Electrical Components...................................................................................................................................156
Controller Unit........................................................................................................................................... 156
Controller Board........................................................................................................................................156
After Installing the Controller Board........................................................................................................ 159
Mother Board............................................................................................................................................ 159
BCU............................................................................................................................................................ 162
Bridge Board............................................................................................................................................. 164
IOB............................................................................................................................................................. 164
PSU............................................................................................................................................................. 165
High Voltage Power Supply..................................................................................................................... 165
Fusing Exhaust Fan.................................................................................................................................... 166
Controller Fan............................................................................................................................................ 166
SD USB Board........................................................................................................................................... 167
LCDC Board...............................................................................................................................................168
Print Adjustments............................................................................................................................................ 170
Overview....................................................................................................................................................170
Printing........................................................................................................................................................170
Touch Screen Calibration......................................................................................................................... 174
5. Service Tables
Service Program Mode................................................................................................................................. 177
Service Program Mode Operation.......................................................................................................... 177
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Service Program Mode Tables.................................................................................................................177
Service Program Mode Tables..................................................................................................................... 179
SP Tables....................................................................................................................................................179
Service Main SP Tables.................................................................................................................................180
SP1-xxx...................................................................................................................................................... 180
Engine Main SP Tables-1..............................................................................................................................189
SP1-xxx: Feed............................................................................................................................................189
Engine Main SP Tables-2..............................................................................................................................198
SP2-xxx: Drum........................................................................................................................................... 198
Engine Main SP Tables-3..............................................................................................................................203
SP3-xxx: Process....................................................................................................................................... 203
Engine Main SP Tables-4..............................................................................................................................204
Engine Main SP Tables-5..............................................................................................................................205
SP5-xxx: Mode..........................................................................................................................................205
Engine Main SP Tables-6..............................................................................................................................252
SP6-xxx: Peripherals................................................................................................................................. 252
Engine Main SP Tables-7..............................................................................................................................259
SP7-xxx: Data Log.....................................................................................................................................259
Engine Main SP Tables-8..............................................................................................................................273
SP8-XXX: Data Log2................................................................................................................................. 273
Engine Main SP Tables-9..............................................................................................................................296
Input Check Table..................................................................................................................................... 296
Output Check Table.................................................................................................................................. 305
3000-Sheet Finisher (D636)....................................................................................................................311
Updating the Firmware..................................................................................................................................313
Before You Begin.......................................................................................................................................313
Updating Firmware................................................................................................................................... 313
Handling Firmware Update Errors...........................................................................................................316
Uploading/Downloading NVRAM Data....................................................................................................318
Uploading NVRAM Data (SP5-824)......................................................................................................318
Downloading NVRAM Data (SP5-825)................................................................................................. 319
Self-Diagnostic Mode................................................................................................................................... 321
Self-Diagnostic Mode at Power On.........................................................................................................321
11
Self-Diagnostic Test Flow.......................................................................................................................... 322
Detailed Self-Diagnostic Mode................................................................................................................323
Using the Debug Log..................................................................................................................................... 324
Overview....................................................................................................................................................324
Switching On And Setting Up Save Debug Log..................................................................................... 324
SMC List Card Save Function....................................................................................................................... 330
Overview....................................................................................................................................................330
Procedure...................................................................................................................................................330
File Names of the Saved SMC Lists......................................................................................................... 332
Error Messages..........................................................................................................................................333
6. Troubleshooting
Service Call Conditions.................................................................................................................................335
Summary.................................................................................................................................................... 335
SC Code Descriptions...............................................................................................................................336
Electrical Component Defects.......................................................................................................................397
Sensors....................................................................................................................................................... 397
Switches..................................................................................................................................................... 400
Blown Fuse Conditions.................................................................................................................................. 401
Fuses............................................................................................................................................................... 402
7. Energy Saving
Energy Save................................................................................................................................................... 403
Energy Saver Modes................................................................................................................................ 403
Energy Save Effectiveness........................................................................................................................ 404
Paper Save..................................................................................................................................................... 406
Effectiveness of Duplex/Combine Function............................................................................................ 406
12
1. Product Information
Specifications
See "Appendices" for the following information:
• General Specifications
• Optional Equipment
13
1. Product Information
Machine Configuration
Printer
Key: Symbol: U: Unique option, C: Option also used with other products
Main
M132 [1] - M132
Frame
14
Machine Configuration
D570-01 (2/4-hole)
-Punch Unit (See Note 2) - C
(EU)
D570-02 (4-hole)
-Punch Unit (See Note 2) - C
(Scandinavia)
HDD - U M416
Netware - C M416
G874 (EU)
Gigabit Ethernet - C
M394 (NA)
NOTE:
1. The finisher requires the bridge unit and two-tray paper feed unit or 2000-sheet LCT. The 1000-
sheet finisher and 3000-sheet finisher cannot be installed together.
2. The punch unit and output jogger unit requires the 3000-sheet finisher.
15
1. Product Information
16
Overview
Overview
Component Layout
17
1. Product Information
33 Exit Roller
Paper Path
1 Duplex Unit
18
Overview
2 By-pass Tray
5 Two-Tray Finisher
6 Bridge Unit
Drive Layout
19
1. Product Information
20
2. Installation
Installation Requirements
Environment
Ambient Illumination: Less than 1,500 lux (do not expose to direct sunlight.)
21
2. Installation
Machine Level
Place the main machine near the power source, providing clearance as shown:
22
Installation Requirements
• The 75 cm (29.6") recommended for the space at the front is for pulling out the paper tray only. If
the operator stands at the front of the main machine, more space is required.
Power Requirements
• Make sure that the wall outlet is near the main machine and easily accessible. Make sure the plug
is firmly inserted in the outlet.
• Avoid multi-wiring.
• Be sure to ground the machine.
23
2. Installation
The installation procedures of the following items are in the Operating Instructions:
Main Machine and Hardware Options
• Printer M132 (main machine) Installation
• Paper Feed Unit: D580
• LCIT PB3140: D581
Controller Options
• HDD: M416
• Data Storage Card: D594
• IEEE1284 Interface Board: B679
• IEEE802.11a/g Interface Unit: M344
• Gigabit Ethernet: G874 (EU only), M394 (NA only)
• VM Card: D640
• IPDS Unit: M416
• SD Card for Netware Printing: M416
• SD Card for fonts: D641 (EU only)
• The bridge unit (D634) and either the 2,000-sheet LCT (D581) or the paper tray (D580) must be
installed before the finisher SR3120 (D636) or SR3090 (D588) is installed.
The installation procedures of the following options are in this service manual:
Hardware Options
• LCIT RT3020: D631
• Bridge Unit: D634 (for Finisher SR3120 and SR3090)
• Finisher SR3120: D636
• Punch Unit: D570 (for Finisher SR3120)
• Jogger Unit: B703 (for Finisher SR3120)
• Finisher SR3090: D588
24
Main Machine Installation
• Rating voltage for peripheral: Make sure to plug the cable into the correct socket.
25
2. Installation
This section shows you how to manually move the machine from one floor to another floor. See the
section "Transporting the Machine" if you have to pack the machine and move it a longer distance.
1. Remove all trays from the optional paper feed unit or LCT.
1. Make sure there is no paper left in the paper trays. Then fix down the bottom plates with a sheet of
paper and tape.
2. Do one of the following:
26
Main Machine Installation
27
2. Installation
Check the quantity and condition of the components against the following list.
1 Front Bracket 1
2 Rear Bracket 1
3 Stud Screw 4
4 Joint Pin 2
5 LCT 1
Installation Procedure
• Unplug the main machine power cord before starting the following procedure.
• The Paper Tray Unit (D580) or LCT 2000-sheet (D581) must be installed before installing this
1200-sheet LCT.
28
1200-sheet LCT Installation (D631)
5. Remove the paper path cover [A], connector cover [B] and six hole covers [C].
29
2. Installation
8. Pull out the front and rear rails [A], and then hang them on each bracket [B].
9. Connect the LCT cable [C] to the main machine.
10. Slide the LCT [D] into the main machine.
11. Make sure that the front and rear sides of the LCT are closely attached to the main machine.
30
1200-sheet LCT Installation (D631)
5. Pull the end fence [A] for B5 size paper as shown ( x 1) if the side fences are adjusted for B5 size
paper.
31
2. Installation
32
Bridge Unit Installation (D634)
Check the quantity and condition of the components against the following list.
1 Bridge Unit 1
2 Frame Cover 1
3 Knob Screw 1
6 Guide 2
Installation Procedure
• Unplug the power cord of the main machine before starting the following procedure.
33
2. Installation
• If you will install the finisher unit (D588, D636) on the machine, install it after installing the bridge
unit (D634).
1. Remove all tapes.
34
Bridge Unit Installation (D634)
6. Attach the two guides [A] to the cutouts in the paper exit.
35
2. Installation
1) Place the lower hook of the guide in the cutout of the paper exit.
2) Attach the guide as shown until the two side hooks hold the paper exit.
3) Press the guide.
4) Press down the guide as shown.
36
Bridge Unit Installation (D634)
8. Secure the bridge unit with the long knob screw [A].
37
2. Installation
• The holder bracket [A] is used in the installation procedure of the finisher (D588, D636). Do
not install it at this time.
15. Pull out the extension tray [A] only if the 1000-sheet finisher (D588) will be installed on the main
machine.
16. Turn on the main power switch of the machine.
17. Check the bridge unit operation.
38
1000-sheet Finisher (D588)
Check the quantity and condition of the accessories against the following list.
6 Screw - M3 x 8 1 Yes
7 Screw - M4 x 13 4 Yes
39
2. Installation
Installation Procedure
• Unplug the main machine power cord before starting the following procedure.
If this finisher is installed, the Bridge Unit (D634) and Paper Feed Unit (D580) or LCT (D581) must be
installed before installing this finisher.
40
1000-sheet Finisher (D588)
• Be sure to keep screw [A]. It will be needed to secure the grounding plate in step 3.
2. Install the rear joint bracket [A] ( x 2; M4 x 13) and front joint bracket [B] ( x 2; M4 x 13).
• Holder bracket [C] must be placed outside the front joint bracket [B]. This bracket is provided
with the Bridge Unit (D634).
41
2. Installation
• Use the screw removed in step 1 and the screw from the accessory box.
4. Open the front door [B]. Then pull the locking lever [C].
5. Align the finisher on the joint brackets, and lock it in place by pushing the locking lever.
6. Secure the locking lever ( x 1; knob M3 x 8) and close the front door.
7. Install the copy tray [D] ( x 1; knob M4 x 10).
8. Connect the finisher cable [E] to the main machine as shown above.
9. Turn on the main power switch and check the finisher operation.
42
3000-sheet Finisher (D636)
Check the quantity and condition of the accessories against the following list.
5 Tapping screws - M3 x 8 1
6 Tapping screws - M3 x 6 6
8 Support Tray 1
43
2. Installation
Installation Procedure
• Unplug the main machine power cord before starting the following procedure.
If this finisher is installed on this machine, the following options must be installed before installing this
finisher.
• Bridge Unit (D634)
• Paper Feed Unit (D580) or LCIT (D581)
1. Unpack the finisher and remove all tapes and packing materials from the finisher.
44
3000-sheet Finisher (D636)
2. Open the front door, and then remove all tapes and packing materials from the inside of the
finisher.
3. Pull out the jogger unit [A], and then remove all tapes and retainers.
45
2. Installation
• Make sure that the cushion is placed within 0 to 1 mm from the edge of the cover.
5. Install the ground plate [B] on the finisher ( x 2; M3 x 6).
6. Install the small ground plates [C] on the finisher( x 2; M3 x 6 each).
46
3000-sheet Finisher (D636)
• Holder bracket [C] must be placed outside the front joint bracket [B]. This bracket is provided
with the Bridge Unit (D634).
47
2. Installation
If a stacking problem occurs several times on the upper output tray [A], put the support tray [B] on the
tray as shown.
48
Punch Unit Installation (D570)
Component Check
Check the quantity and condition of the components against the following list.
5 Screws (M3 x 6) 5
7 Punching Unit 1
49
2. Installation
Installation Procedure
• Unplug the main machine power cord before starting the following procedure. If the 3000-sheet
finisher has been installed, disconnect it and pull it away from the machine.
2. If the finisher is connected to the machine, disconnect the power connector [A] and separate the
finisher from the machine.
3. Remove the rear cover [B] ( x 2) and open the front door.
• At the base of the back cover, be sure to disconnect the tabs that fasten the cover to the frame.
4. Remove the guide plate [C] ( x 2).
50
Punch Unit Installation (D570)
6. Move the punch unit [A] along its rails into the finisher. Make sure that the pin engages correctly at
the front and rear.
7. Connect the cables [B] of the finisher to the connectors (CN601 and CN602) on the punch unit
board ( x 2, x 1).
• The cables [B] are coiled and attached to the PCB.
51
2. Installation
8. Attach the slide drive unit [A] to the finisher and connect it to the punch unit ( x 2, x 1). Push in
the slide drive unit at when you attach the screw .
9. Make sure that the punch unit moves freely and is not blocked by the screws.
10. Put the side-to-side detection unit [A] in the machine. Make sure that the two pins are engaged
correctly at the front.
11. Make sure that the side-to-side detection unit moves smoothly on its rails. If it does not, make sure
that the rails are aligned with their grooves.
12. Attach the side-to-side detection unit and connect it at the rear ( x 2, x 1, x 1).
13. Pull the short connector out of the connector [B], then connect the cable of the finisher ( x 1).
52
Punch Unit Installation (D570)
15. At the front, use a pair of wire cutters to remove the part [A] of the cover.
16. Install the punch-waste transport unit [B] in the finisher.
17. Make sure that the punch-waste transport unit moves smoothly on its rails. If it does not, make sure
that the rails are aligned with the grooves.
18. Remove the short connector from the connector [C].
53
2. Installation
19. Connect the cable to connector [C] and attach the punch-waste transport unit ( x 1, x 1, x
1).
54
Output Jogger Unit Installation (B703)
1 Jogger Unit 1
Installation Procedure
The Output Jogger Unit B703 is installed only on the 3000-Sheet Finisher D636.
• Always switch the machine off and unplug the machine before doing any of the following
procedures.
55
2. Installation
3. Use the flat head of a screwdriver to remove the left upper cover [A].
56
Output Jogger Unit Installation (B703)
5. While holding the jogger unit with the connector on the left, put the hooks on the frame of the
jogger unit [A] into the holes in the left and right side of the finisher frame.
6. Connect connector [B] to the socket ( x 1).
7. Attach the jogger unit [C] to the finisher ( x 2).
8. Reattach the jogger unit cover [D] to the jogger unit ( x 2).
57
2. Installation
Tray Heater
Installation Procedure
58
Tray Heater
59
2. Installation
4 Harness 1 1 Yes
5 Screw M4 x 10 2 Yes
Installation Procedure
• Unplug the machine power cord before starting the following procedure.
60
Tray Heater (Optional Paper Feed Unit)
For installing the tray heater in the D580 (Two-tray paper feed unit)
1. Pull out the two trays from the optional paper feed unit.
2. Install the tray heater [A] in the optional paper feed unit ( x 1).
3. Pull out tray 2 from the mainframe.
4. Replace the shoulder screw [A] with the washer screw [B], using the securing bracket [C] ( x 1).
61
2. Installation
5. Remove the two securing brackets [A] ( x 1 each), and then the rear cover [B] of the optional
paper feed unit ( x 2).
6. Connect the harness [A] to the connector [B] of the tray heater.
7. Route the harness [A] as shown and clamp it with four clamps ( x 4).
8. Connect the harness [A] to the connector [C] of the mainframe.
62
Tray Heater (Optional Paper Feed Unit)
• If the right tray comes out with the left tray, push the right tray into the LCT.
63
2. Installation
4. Remove the right tray [A] while pressing down the stopper [B].
• When reinstalling the right tray, set the right tray on the guide rail and carefully push the tray
in, making sure to keep the tray level.
64
Tray Heater (Optional Paper Feed Unit)
7. Replace the shoulder screw [A] with the washer screw [B], using the securing bracket [C] ( x 1).
65
2. Installation
8. Remove the two securing brackets [A] ( x 1 each), and then the rear cover [B] of the optional LCT
( x 2).
9. Connect the harness [A] to the connector [B] of the tray heater.
10. Route the harness [A] as shown and clamp it with four clamps ( x 4).
11. Connect the harness [A] to the connector [C] of the mainframe.
12. Reassemble the rear cover of the optional LCT.
66
Tray Heater (Optional Paper Feed Unit)
67
2. Installation
Customers can use an external USB keyboard when the software keyboard is shown on the operation
panel, if an external USB keyboard is connected to the USB port at the side of the operation panel or
the controller box USB port.
If customers would like to use an external USB keyboard, execute the following steps to enable this
feature.
1. Connect the external keyboard to the USB port at the right side of the operation panel or the
controller box USB port.
• The external keyboard that is available in this machine is principally for the Windows OS.
However, no compatibility check is done, and there is no warranty.
2. Enter the SP mode.
3. Select “Engine” SP.
4. Select “5075 USB Keyboard”.
6. Enter “1” then press [OK]. This switches the USB Keyboard feature on.
68
External USB Keyboard Installation
7. Exit the SP mode and turn the main power off and on.
8. Select a language type for the external USB keyboard with [User Tools] > [System Settings] >
[General Features] > [External Keyboard].
9. Press [OK] to set it.
10. Turn the main power off and on.
69
2. Installation
Controller Options
Overview
This section describes the installation procedures for controller options for M132 series machines.
Controller Options
IEEE 802.11a/g Interface Unit Type L Board Slot. Only one of these boards
-or- can be installed at one time.
M416 SD Card for NetWare printing Type N SD Card Slot 1 (Upper Slot)
• If more than one SD card application is required, the applications must be moved to one SD card
with SP5873-1. For more details about merging applications from SD card Slot 2 (Lower Slot) to
Slot 1 (Upper Slot), see “Application Merge” in this section.
70
Controller Options
The machine controller box has one board slot and two SD card slots.
Only one interface board option can be installed.
Only two SD cards are available for applications and maintenance.
1 USB-A Both USB slots are used for a card authentication device.
3 SD Card Slot 1 For options provided on SD cards. The application SD card can
(Upper Slot) be installed in Slot 1 (Upper Slot). If two or more applications are
to be used, move the applications to the same SD card with
SP5873-1.
71
2. Installation
72
Controller Options
Application Merge
Overview
This machine has two SD card slots only. However, more than two optional applications are supplied for
this machine. Always keep SD card Slot 2 (Lower Slot) vacant for servicing. Because of this, SD card
merge is required if a customer wants to use many applications.
The service program “SD Card Appli Move” (SP5-873) lets you to copy application programs from one
SD card to another SD card.
You can move application programs from Slot 2 (Lower Slot) to Slot 1 (Upper Slot).
2. The data necessary for authentication is transferred with the application program from an SD card
to another SD card. Authentication fails if you try to use the SD card after you copy the application
program from one card to another card.
3. Do not use the SD card if it has been used by the user on the computer. Normal operation is not
guaranteed when such an SD card is used.
73
2. Installation
4. Remove the lower inner cover [A] ( p.81 "Front Door, Upper and Lower Inner Cover"), and
then keep the SD card in the place [B] after you move the application program from one card to
another card. This is done for the following reasons:
• The SD card can be the only proof that the user is licensed to use the application program.
• You may need to check the SD card and its data to solve a problem in the future.
5. Before storing the card from which an application has been copied, label it carefully so that you
can identify it easily if you need to do the undo procedure later.
Move Exec
The menu “Move Exec” (SP5-873-001) lets you copy application programs from the original SD card
to another SD card.
• Do not turn ON the write protect switch of the system SD card or application SD card on the
machine. If the write protect switch is ON, a download error (e.g. Error Code 44) occurs during a
firmware upgrade or application merge.
1. Turn the main switch off.
74
Controller Options
Undo Exec
The menu “Undo Exec” (SP5-873-002) lets you copy back application programs from an SD card to
the original SD card. You can use this program when, for example, you have mistakenly copied some
programs by using Move Exec (SP5-873-001).
75
2. Installation
• Do not turn ON the write protect switch of the system SD card or application SD card on the
machine. If the write protect switch is ON, a download error (e.g. Error Code 44) occurs during a
firmware upgrade or application merge.
1. Turn the main switch off.
2. Insert the original SD card in SD Card Slot 2 (Lower Slot). The application program is copied back
into this card.
3. Insert the SD card (having stored the application program) to SD Card Slot 1 (Upper Slot). The
application program is copied back from this SD card.
4. Turn the main switch on.
5. Start the SP mode.
6. Select SP5-873-002 “Undo Exec.”
7. Touch “Execute”.
8. Follow the messages shown on the operation panel.
9. Turn the main switch off.
10. Remove the SD card from SD Card Slot 2 (Lower Slot).
• This step assumes that the application programs in the SD card are used by the machine.
11. Turn the main switch on.
12. Make sure that the machine can recognize the option.
13. Enter the printer user mode. Then print the configuration page.
Check that the application programs run normally.
• User Tools > Printer Features > List / Test Print > Configuration Page
All installed options are shown in the "System Reference" column.
14. Turn the main switch off again, and then reattach the SD card slot cover.
76
3. Preventive Maintenance
PM Tables
See "Appendices" for the following information:
• PM Tables
77
3. Preventive Maintenance
78
4. Replacement and Adjustment
General Cautions
• To avoid damage to the transfer belt, drum, or development unit when it is removed or re-installed,
never turn off power switch while electrical components are active.
• Turn off the main power switch and unplug the machine before attempting any of the procedures in
this section.
Laser Unit
1. Do not loosen the screws that secure the LD drive board to the laser diode casing. Doing so would
throw the LD unit out of adjustment.
2. Do not adjust the variable resistors on the LD unit, as they are adjusted in the factory.
3. The polygon mirror and F-theta lenses are very sensitive to dust. Do not open the optical housing
unit.
4. Do not touch the glass surface of the polygon mirror motor unit with bare hands.
5. After replacing the LD unit, do the laser beam pitch adjustment.
Used Toner
Dispose of used toner in accordance with local regulations. Never throw toner into an open flame, for
toner dust may ignite.
79
4. Replacement and Adjustment
• A PC (Personal Computer) is required for creating the Encryption key file on an SD card when
replacing the controller board for a model in which HDD encryption has been enabled.
Lubricants
80
Exterior Covers
Exterior Covers
Front Door, Upper and Lower Inner Cover
81
4. Replacement and Adjustment
Left Cover
Rear Cover
82
Exterior Covers
83
4. Replacement and Adjustment
Operation Panel
84
Exterior Covers
85
4. Replacement and Adjustment
Do the touch screen calibration after you replace the operation panel. ( p.174 "Touch Screen
Calibration")
1. Top right cover ( p.84 "Top Right and Top Rear Cover")
2. Operation panel unit ( p.84 "Operation Panel")
86
Exterior Covers
Output Tray
87
4. Replacement and Adjustment
88
Laser Unit
Laser Unit
• Turn off the main power switch and unplug the machine before attempting any of the procedures in
this section. Laser beams can seriously damage your eyes.
Two caution decals are located in the laser section as shown below. (See the next page for removal
instructions.)
89
4. Replacement and Adjustment
Laser Unit
90
Laser Unit
• Do not disconnect the harnesses on the LD board [F] unless the LD unit has to be replaced.
This board is precisely adjusted in the factory.
8. Laser unit [G] ( x 2)
• When sliding out the laser unit, do not hold the LD board. Hold the laser unit.
91
4. Replacement and Adjustment
LD Unit
• To avoid damaging the LD board, hold it securely when disconnecting the connectors. Hold
the laser unit casing.
92
Laser Unit
5. After replacing the LD board, do the "Laser Beam Pitch Adjustment" (described in the following
section). Keep the lower inner cover removed before doing this adjustment because you need to
adjust the adjustor screw [D] on the LD unit with a screwdriver.
1. Install a (new) LD unit [A] with the left side of the LD unit being lower than the right side. (This makes
this adjustment easier.)
2. Print the test pattern "Hounds Tooth Check (Horizontal)" (No. 16 in SP2109-001).
3. Check if the vertical stripes appear on the second pattern (counted from the leading edge) of the
printout.
• Correct: No vertical stripes appear (see the sample following this procedure.)
• Wrong: Vertical stripes appear (see the sample following this procedure.)
4. Turn the adjustor screw [B] by 90 degrees clockwise (counterclockwise).
• If the image of the printout is getting worse, try reverse rotation (clockwise
counterclockwise)
5. Print the test pattern and check it out.
6. Try steps 2 to 4 again until you get an image with no vertical stripes.
7. Reassemble the machine after completing this adjustment.
93
4. Replacement and Adjustment
94
PCDU
PCDU
PCDU (Photoconductor and Development Unit)
95
4. Replacement and Adjustment
• When you pull out the PCDU, push the security lock [A] of the PCDU. If the lock is not pressed,
the PCDU will be stuck in the machine and cannot be pulled out completely. The lock prevents
the PCDU from coming out accidentally.
• You don’t need to push the security lock when installing a PCDU.
5. Spread a large piece of paper on a flat surface.
• Make sure the area is free of pins, paper clips, staples, etc. to avoid attraction to the magnetic
development roller.
Reinstallation
Open the right cover before you install the PCDU in the machine.
Drum
• Make sure that the cap is inserted completely into the opening.
96
PCDU
5. Bracket [D] ( x 1)
97
4. Replacement and Adjustment
6. Pull the drum [E] towards the front (the left side in the illustration) while releasing the charge
roller [F] using the release levers [G], and then remove the drum .
Re-installation
Pick-off Pawls
1. Drum ( p.96)
98
PCDU
If the pick-off pawl has marked the drum with a line, the pick-off pawl position can be adjusted using
either method:
• Changing the spur position
• Changing the pick-off pawl assembly position
1. Drum ( p.96)
2. Push the charge roller holder [A] toward the front of the drum ( x 2) and remove the spring [B].
3. Charge roller [C].
• Disengage the charge roller on the right side to remove it. Try to avoid touching the charge
roller.
4. Cleaning roller [D]
• If this is not done, the carrier will be attracted to the drum because the charge roller voltage
will be too high.
99
4. Replacement and Adjustment
1. Drum ( p.96)
2. Charge roller and cleaning roller ( p.99)
Re-installation
Put toner on the edge of cleaning blade and the mylar at the back side of cleaning blade before re-
installing this blade.
ID Sensor
1. PCDU ( p.95)
2. Fusing unit ( p.119)
100
PCDU
101
4. Replacement and Adjustment
Development
Development Filter
1. PCDU ( p.95)
2. Open the PCDU. ( p.96 "Drum")
Development Roller
1. PCDU ( p.95)
2. Open the PCDU. ( p.96 "Drum")
3. Upper development cover ( p.102 "Development Filter")
102
Development
Cleaning Procedure
1. PCDU ( p.95)
2. Remove the two screws [A] and open the PCDU as shown above.
103
4. Replacement and Adjustment
4. Fold up a sheet of copy paper [A] to fit the width of the uncovered area of the development roller,
as shown below.
5. Slide the paper [A] along the length of the roller to clean the toner off the surface.
104
Development
6. Rotate the development roller [A] in the direction of the arrow until the section you cleaned is no
longer visible.
7. Repeat steps 5 and 6 until you have cleaned the entire surface of the roller.
8. Reassemble the PCDU and install the PCDU into the machine.
Developer
1. PCDU ( p.95)
2. Open the PCDU. ( p.96 "Drum")
3. Development roller ( p.102)
105
4. Replacement and Adjustment
• Dispose of the used developer in accordance with local regulations. Work carefully to avoid
scratching or nicking the development roller.
8. Clean the development roller with a dry cloth.
9. Pour approximately 1/3 of the developer [E] evenly along the length of the development unit.
10. Rotate the drive gear [F] to work the developer into the unit.
11. Repeat steps 8 and 9 until all toner is in the unit and level with the edges.
12. Re-install the development roller.
• Make sure that the seals at the both sides of the development roller are set inside the case
after you re-install the development roller.
106
Development
13. Place a piece of paper [G] over the toner entrance hole. This prevents used toner falling from the
drum into the development unit during the TD sensor initial setting and interfering with the Vref
setting (toner density reference voltage)
14. Secure the drum [H] to the development unit, to close the PCDU ( x 2).
15. Install the PCDU in the machine and close the front and right doors.
16. Turn on the main power switch, and wait for the machine to warm up.
17. Do SP2801 to initialize the TD sensor and enter the developer lot number.
18. After performing the TD sensor initial setting, remove the sheet of paper from the PCDU.
TD Sensor
1. PCDU ( p.95)
2. Empty all developer from the development unit. ( p.105 "Developer")
107
4. Replacement and Adjustment
3. Seal
4. TD sensor [A] ( x1)
• The TD sensor is attached to the casing with double-sided tape [B]. Pry it off with the flat head
of a screwdriver. Use fresh double-sided tape to re-attach the sensor.
5. Pour new developer into the development unit and perform the TD sensor initial setting using
SP2-801.
• When performing the TD sensor initial setting, cover the toner entrance hole with a piece of
paper.
108
Transfer
Transfer
Transfer Belt Unit
• To avoid exposing the drum to strong light, cover it with paper if the right cover will be open for a
long period.
Transfer Belt
109
4. Replacement and Adjustment
2. Connector [A] ( x 1)
110
Transfer
6. Lay the transfer belt with rollers on a flat clean surface, and fold the unit [E] to release the tension
on the belt ( x 2).
111
4. Replacement and Adjustment
• Avoid touching the edge of the new blade. Check the new blade for dust or damage.
112
Paper Feed
Paper Feed
Paper Feed Unit
113
4. Replacement and Adjustment
114
Paper Feed
115
4. Replacement and Adjustment
Registration Sensor
116
Paper Feed
• This makes the paper guide [D] tilt a little bit. Now you can access the screw [E].
9. Dust container rail [F] ( [E] x 1)
10. Sensor bracket [G] ( x 1)
117
4. Replacement and Adjustment
• You can only access the screw on the sensor bracket from the inside (paper tray location) of
the machine.
11. Registration sensor [H] ( x 1, hooks)
It is very difficult to secure the sensor bracket to the frame. First attach the sensor bracket with tape
temporarily.
118
Fusing
Fusing
Fusing Unit
• Turn off the main switch and wait until the fusing unit cools down before beginning any of the
procedures in this section. The fusing unit can cause serious burns.
• The lock levers lock the fusing unit again at this time to prevent the fusing unit from falling
down.
5. Pull up the lock levers [A] again, and then remove the fusing unit [B].
119
4. Replacement and Adjustment
Brake Pad
120
Fusing
121
4. Replacement and Adjustment
122
Fusing
The holder [A] has a one-way clutch. Make sure that the holder [A] is set at the front side.
1. Install the web supply roller [A] first ( ). Make sure that the web sheet is under the pin [B].
2. Install the web take up roller [C] ( ). Make sure that the printed number [D] is outside the
web take up roller.
3. Reinstall the rear gear bracket ( p.121 "Web Holder Roller and Web Rollers").
4. Reinstall the front and rear gears and bushings ( p.121 "Web Holder Roller and Web Rollers").
5. Reinstall the rear gear bracket ( p.121 "Web Holder Roller and Web Rollers").
123
4. Replacement and Adjustment
6. Turn the rear gear [E] in the arrow direction to remove the slack in the web sheet.
7. Reinstall the front gear bracket [F] ( p.121 "Web Holder Roller and Web Rollers").
8. Turn the coupling [G] in the arrow direction to remove the slack in the web sheet.
9. Reinstall the web unit.
10. If you install a new cleaning web, reset SP 7806-008 (press "Execute" on the LCD).
124
Fusing
Thermostats
125
4. Replacement and Adjustment
Thermistor
126
Fusing
• The cords on this frame are still connected to the fusing unit at this time. Be careful not to
damage the cords when removing the hot roller stripper [B].
5. Hot roller stripper [B] (spring x 1)
Fusing Lamps
127
4. Replacement and Adjustment
128
Fusing
129
4. Replacement and Adjustment
130
Paper Exit
Paper Exit
Paper Exit Unit
131
4. Replacement and Adjustment
132
Paper Exit
133
4. Replacement and Adjustment
Duplex
Duplex Unit
134
Duplex
7. Push up the duplex unit a little bit, while pressing the bracket [D] to lock the spring [E].
• Do not let the duplex unit open fully before releasing the wire (step 8). Otherwise, the lock for
the spring [E] is released.
135
4. Replacement and Adjustment
8. Wire [F] ( x 1)
9. Push the projection [G].
136
Duplex
137
4. Replacement and Adjustment
138
Duplex
139
4. Replacement and Adjustment
• When re-installing the transfer belt unit holder, make sure that the spring [D] correctly hooks
onto the frame.
140
Duplex
Duplex/By-pass Motor
141
4. Replacement and Adjustment
3. Frame [A] ( x 4)
4. Duplex/By-pass motor bracket [B] ( x 2, x 1)
142
Duplex
6. Bracket [D] ( x 2)
7. Duplex inverter motor [E] ( x 3, x 1)
143
4. Replacement and Adjustment
By-pass
By-pass Paper Size Sensor/By-pass Paper Length Sensor
144
By-pass
145
4. Replacement and Adjustment
1. Adjust the projection [A] of the left side fence bar (it must be centered).
2. Install the by-pass paper size detection switch so that the hole [B] in this switch faces the projection
[C] of the left side fence bar.
3. Reassemble the machine.
4. Plug in and turn on the main power switch.
5. Check this switch operation with SP5803-024 (By-pass: Paper Size Sensor< Input Check).
- Display on the LCD -
146
By-pass
147
4. Replacement and Adjustment
148
Drive Area
Drive Area
Paper Feed Clutch
149
4. Replacement and Adjustment
Transfer/Development Motor
150
Drive Area
Drum Motor
Fusing Motor
151
4. Replacement and Adjustment
Web Motor
2. Bracket [A] ( x 1, x 2, x 1)
152
Drive Area
153
4. Replacement and Adjustment
Registration Motor
154
Drive Area
2. Upper inner cover ( p.81 "Front Door, Upper and Lower Inner Cover")
3. Output Tray ( p.87)
155
4. Replacement and Adjustment
Electrical Components
Controller Unit
Controller Board
When you replace the controller board in a machine without a HDD, address book data can be copied
from an old controller board to a new controller board using an SD card.
Copy the address book data to an SD card from the flash ROM on the controller board with
SP5846-051 if possible.
Replacement Procedure
156
Electrical Components
5. NVRAM [A]
157
4. Replacement and Adjustment
• Make sure the NVRAM is correctly installed on the controller board. Insert the NVRAM in the
NVRAM slot with the “half-moon” pointing [B] to the right side.
• Make sure you print out the SMC reports ("SP (Mode Data List)" and "Logging Data") before
you replace the NVRAM.
• Keep NVRAM away from any objects that can cause static electricity. Static electricity can
damage NVRAM data.
• Make sure the NVRAM is correctly installed on the controller board.
• Make sure that the DIP-switch settings on the old controller board are the same for the new
controller board. Do not change the DIP switches on the controller board in the field.
158
Electrical Components
1. For a model without a HDD, do SP5846-052 to copy back the address book to the flash ROM on
the controller board from the SD card to which you have already copied the address book data if
possible.
2. If the customer is using the data encryption feature, the encryption key must be restored.
3. Do the touch screen calibration. ( p.174 "Touch Screen Calibration")
4. Turn the main power switch off/on.
Mother Board
159
4. Replacement and Adjustment
160
Electrical Components
161
4. Replacement and Adjustment
BCU
2. BCU [A] ( x 4, x 4)
162
Electrical Components
3. Remove the NVRAM [A] from the old board and install it on the new board.
4. Set the DIP switches on the new BCU board to the same settings as the old board.
• Make sure the NVRAM is correctly installed on the BCU. Insert the NVRAM in the NVRAM
slot with the "half-moon" pointing [B] to the left side.
• Make sure you print out the SMC reports ("SP (Mode Data List)" and "Logging Data") before you
replace the NVRAM.
• Keep NVRAM away from any objects that can cause static electricity. Static electricity can damage
NVRAM data.
163
4. Replacement and Adjustment
Bridge Board
IOB
164
Electrical Components
PSU
RTB 21
Avoid touching the ares of the
PSU which may be charged.
165
4. Replacement and Adjustment
Make sure that the fusing fan is installed with its decal facing the right side of the machine.
Controller Fan
166
Electrical Components
Make sure that the controller fan is installed with its decal facing upward.
SD USB Board
167
4. Replacement and Adjustment
LCDC Board
168
Electrical Components
Do the touch screen calibration after you replace the LCDC board. ( p.174 "Touch Screen
Calibration")
169
4. Replacement and Adjustment
Print Adjustments
Overview
Printing
1. Make sure paper is installed correctly in each paper tray before you start these adjustments.
2. Use the Trimming Area Pattern (SP2-109-1, No. 14) to print the test pattern for the following
procedures.
1. Check the leading edge registration [A] for each paper type and paper feed station, and adjust it
with following SP modes.
170
Print Adjustments
SP No. Specification
2. Check side-to-side registration [B] for each paper feed station, and adjust with the following SP
modes.
SP No. Specification
By-pass SP1-002-1
Tray 1 SP1-002-2
Tray 2 SP1-002-3
Tray 4 SP1-002-5
LCT SP1-002-6
Duplex SP1-002-7
Blank Margin
• If the leading edge/side-to-side registration cannot be adjusted within specifications, adjust the
leading/left side edge blank margin.
171
4. Replacement and Adjustment
1. Check the trailing edge [A], right edge [B], leading edge [C] and left edge [D] blank margins, and
adjust them with the following SP modes.
SP No. Specification
Left SP2-103-3
2.0 mm [0.0 to 9.0 mm]
Right SP2-103-4
172
Print Adjustments
SP No. Specification
Do the following procedure if a parallelogram prints while adjusting the printing registration or printing
margin using a trimming area pattern.
The following procedure should be done after adjusting the side-to-side registration for each paper tray
station.
Use SP2-109-001 No. 14 (Trimming Area) to determine whether a parallelogram image appears. If the
parallelogram pattern appears, perform the following procedure.
173
4. Replacement and Adjustment
Do the following procedure to calibrate the touch screen after you clear the memory, replace the
operation panel, LCDC board or NVRAM, or if the touch panel detection function is not working
correctly.
• Do not attempt to use items [2] to [5], and [7] on the Self Diagnostic Menu. These items are for
design use only.
1. Turn on the main switch.
174
Print Adjustments
2. Press the “Simple Screen” key 4 times, the “Suspend” key one time, and then the “Simple Screen”
key 4 times to open the Self Diagnostic menu.
4. Use a pointed (not sharp!) tool to press the mark that appears in the upper left, lower right, lower
left, center, and upper right in turns on the LCD panel.
175
4. Replacement and Adjustment
7. Touch the nine points circled in red in the illustration above, and make sure that each point (both x
and y) is within +/- 5 dots of the original “+” displayed.
176
5. Service Tables
• Make sure that the data-in LED ( ) is not on before you go into the SP mode. This LED indicates
that some data is coming to the machine. When the LED is on, wait for the machine to process the
data.
At locations where the machine contains sensitive data, the customer engineer cannot operate the
machine until the Administrator turns the service mode lock off. This function makes sure that work on the
machine is always done with the permission of the Administrator.
1. If you cannot go into the SP mode, ask the Administrator to log in with the User Tool and then set
"Service Mode Lock" to OFF. After he or she logs in:
[User Tools] > [System Settings] > [Administrator Tools] > [Service Mode Lock] > [OFF]
• This unlocks the machine and lets you get access to all the SP codes.
• The service technician can do servicing on the machine and turn the machine off and on. It is
not necessary to ask the Administrator to log in again each time the machine is turned on.
2. If you must use the printer bit switches, go into the SP mode and set SP5169 to "1".
3. After machine servicing is completed:
• Change SP5169 from "1" to "0".
• Turn the machine off and on.
• Tell the administrator that you completed servicing the machine.
• The administrator will then set the "Service Mode Lock" to ON.
177
5. Service Tables
Value stored in NVRAM. After a RAM reset, this default value (factory
*
setting) is restored.
Japan only The feature or item is for Japan only. Do not change this value.
178
Service Program Mode Tables
There are the most commonly used SP codes in the “Service Main SP Tables” and "Engine Main SP
Tables - 1 to - 9" of "Main Chapters".
See "Appendices" for the following information:
• Service SP Tables
• Engine SP Tables
179
5. Service Tables
bit 0 DFU - -
bit 1 DFU - -
bit 2 DFU - -
Enable: The MFP I/O Timeout setting will have no effect. I/O Timeouts will never
occur.
bit 5 DFU - -
bit 6 DFU - -
Enable: The machine prints all RPCS and PCL jobs with a border on the edges of the
printable area.
180
Service Main SP Tables
bit 0 DFU - -
bit 1 DFU - -
A collation type (shift or normal) will be applied to all jobs that do not already have
a ‘Collate Type’ configured.
bit 4 DFU - -
bit 5 DFU - -
bit 6 DFU - -
bit 7 DFU - -
181
5. Service Tables
bit 0 DFU - -
bit 1 DFU - -
Enable: Uses the same left margin as older HP models such as HP4000/HP8000.
In other words, the left margin defined in the job (usually "<ESC>*r0A") will be
changed to "<ESC>*r1A"
bit 3 DFU - -
bit 4 DFU - -
bit 5 DFU - -
bit 6 DFU - -
bit 7 DFU - -
bit 0 DFU - -
bit 1 DFU - -
bit 2 DFU - -
Enable: Increases printing speed but simplex pages may be printed on the back side
of the sheet.
bit 4 DFU - -
bit 5 DFU - -
bit 6 DFU - -
182
Service Main SP Tables
If enabled, users will be able to configure a Collate Type, Staple Type, and Punch
bit 0 Type from the operation panel. The available types will depend on the device and
configured options.
After enabling the function, the settings will appear under:
"User Tools > Printer Features > System"
If a paper size or type mismatch occurs during the printing of multiple copies, only a
single copy is output by default. Using this Bit Switch, the device can be configured
to print all copies even if a paper mismatch occurs.
If this switch is enabled, SDK applications will not be able to alter print data. This is
achieved by preventing SDK applications from accessing a module called the "GPS
Filter".
Note: The main purpose of this switch is for troubleshooting the effects of SDK
applications on data.
bit 4 Increase max number of the stored jobs to 1000 Disable Enable (1000)
jobs. (100)
Enable: Changes the maximum number of jobs that can be stored on the HDD via
Job Type settings to 1000. The default is 100.
bit 5 DFU - -
183
5. Service Tables
If enabled, the image rotation will be performed as they were in the specifications of
older models for the binding of pages of mixed orientation jobs.
The old models are below:
- PCL: Pre-04A models
- PS/PDF/RPCS:Pre-05S models
bit 7 1: Enable
Letterhead mode printing 0: Disable
(Duplex)
bit 0 If enabled, simplex pages (in mixed simplex/duplex PS/PCL5 jobs only) and the last
page of an odd paged duplex job (PS, PCL5, PCL6), are always routed through the
duplex unit. Not having to switch paper paths increases the print speed slightly.
bit 1
DFU - -
to 7
bit 0
DFU - -
to 3
184
Service Main SP Tables
Switches the edge to edge printing setting for custom-made machines (BMS).
bit 5
DFU - -
to 7
"Disabled
PDL Auto Detection timeout of jobs submitted via "Enabled
USB or Parallel Port (IEEE 1284). (Immediatel
(10 seconds)"
y)"
bit 0
To be used if PDL auto-detection fails. A failure of PDL autodetection doesn't
necessarily mean that the job can't be printed. This bit switch tells the device whether
to time-out immediately (default) upon failure or to wait 10 seconds.
bit 1 DFU - -
If this bit switch, all jobs will be cancelled after a jam occurs.
Note: If this bitsw is enabled, printing under the following conditions might result in
problems:
- Job submission via USB or Parallel Port
- Spool printing (WIM >Configuration > Device Settings > System)
This bitsw causes the device to revert to the behavior of previous generations. It only
takes effect if "Bypass Tray Setting Priority" = "Driver/Command".
Previous spec (bitsw=1): If a standard sized paper mismatch occurred in the bypass
tray, the MFP always prompted for SEF paper.
If this bitsw=0 (default) then in the event of a standard sized paper mismatch, the
MFP will always prompt for paper of the rotation (SEF/LEF) determined by the MFP
bypass tray paper setting or by the bypass tray sensor.
185
5. Service Tables
When enabled, if multiple collated copies are printed, the device no longer
responds to PJL USTATUS with the number of pages in the current copy. Instead the
device will return the total number of pages for all copies.
Bit 5 DFU
- -
to 7
bit 0
DFU - -
to 4
If enabled, you can lock or unlock the [List/Test Print] items under the Pinter Features
menu when the Store and Skip Errored Job Function is on.
Bit 7 DFU - -
When enabled, the [Multiple Lists] menu is displayed in [List / Test Print] under the
Printer Features menu.
186
Service Main SP Tables
Bit 2 DFU
- -
to 7
bit 0
DFU - -
to 7
Printer Version
1005 002
Displays the version of the printer application.
[0 to 1 / 1 ]
1007 001 0: Displays the info.
1: Does not display the info.
1110 002 0: Disable 1: Enable Selects the setting for the media print device.
187
5. Service Tables
188
Engine Main SP Tables-1
Side-to-Side Registration
1002* Adjusts the side to side registration by changing the laser main scan start position for
each mode.
001 By-pass
002 Tray 1
003 Tray 2
005 Tray 4
006 LCT
007 Duplex
189
5. Service Tables
[0 to 1 / 0 / 1]
002 LG Detection
0: LT SEF, 1: LG
190
Engine Main SP Tables-1
Allows adjustment of the hot roller temperature at the center and ends of the roller for the
quality or thickness of the paper. The hot roller in this machine has two fusing lamps: one
1105* heats the center of the roller, the other heats both ends. Each fusing lamp can be adjusted
separately.
The "re-load temperature" is the "print ready temperature". When the fusing temperature
exceeds this setting, the machine can operate. Do not set up a re-load temperature (Re-
load Temp. = Fusing. Temp – SP Value.) that is higher than the SP1-105-2 setting.
Sets the reload temperature for the center of the hot roller. This setting depends on the
target temperature.
003 Reload temp. = Target Temp – This SP Setting
• Do not set a temperature that is higher than the setting for SP1105 1 (Roller Center:
Trays)
Sets the reload temperature for the ends of the hot roller. This setting depends on the
target temperature.
004 Reload temp. = Target Temp – This SP Setting
• Do not set a temperature that is higher than the setting for SP1105 2 (Roller Ends:
Trays)
005 to The following SPs adjust the fusing temperature at the center or ends of the hot roller for
022 each paper type.
191
5. Service Tables
023 Feed Waiting: Plain Turns the feed waiting mode on or off for each
paper type.
024 Feed Waiting: M-Thick
[0 to 1 / 0 / 1]
025 Feed Waiting: Thick 1 0=Off, 1=On
026 Feed Waiting: Thick 2 The paper waits at the registration roller until
the fusing temperature reaches the prescribed
temperature (adjustable with SP1105-028 to
-37).
027 Feed Waiting: Thin If you enable this feature, also set SP
1105-38 to a convenient value for the
customer.
192
Engine Main SP Tables-1
032 Feed Wait: Center Minus: Thick 1 Adjusts the offset value for each re-load
temperature to exit the feed waiting mode.
033 Feed Wait: Ends Minus: Thick 1 [0 to 60 / 0 / 1 deg]
034 Feed Wait: Center Minus: Thick 2
003 Machine Inside at Power On Displays the temperature inside the machine.
193
5. Service Tables
MotorSpeedAdjust
Adjusts the speeds of each motor. Each step decreases or increases motor speed in
0.05% increments
Regist: Registration motor, Feed: Feed motor,
1801* Duplex: Duplex/By-pass motor, Inverter: Duplex inverter motor,
Exit: Paper exit motor, Bridge: Bridge unit drive motor,
OpcMot: Drum motor, TransferMot: Transfer/Development Motor,
FusingMot: Fusing motor,
DevPuddleMot: Development Paddle motor
194
Engine Main SP Tables-1
195
5. Service Tables
033 OpcMot:90
034 OpcMot:154
035 OpcMot:180
036 OpcMot:230
037 TransferMot:90
038 TransferMot:154
[-4 to 4 / 0 / 0.01 %]
039 TransferMot:180
040 TransferMot:230
041 FusingMot:90
042 FusingMot:154
043 FusingMot:180
044 FusingMot:230
EU [0 to 100 / 90 / 1 %]
Web Near End Setting
004 ASIA/NA [0 to 100 / 92 / 1 %]
196
Engine Main SP Tables-1
007 Adjusts the threshold for paper feeding. When the time between trailing edge
detection and leading edge detection is within the value of this setting, the machine
determines that the paper is still being fed.
197
5. Service Tables
001 Adjusts the lower threshold value for the charge roller correction.
When the value of VSDP/VSG is greater than this value, the charge roller voltage
increases by 30 V (e.g., from –500 to –530).
002 Adjusts the upper threshold value for the charge roller correction.
When the value of VSDP/VSG is greater than this value, the charge roller voltage
decreases by 30 V (absolute value).
003 Left
[0 to 9 / 2 / 0.1mm]
004 Right
198
Engine Main SP Tables-2
LD Power (DFU)
003 Print
[–50 to 79 / 5 /1 ]
004 Print
[0 to 24 / 0 /1 ]
001 Pattern Selection
Test pattern of the GAVD
199
5. Service Tables
0: None
13: Independent Pattern (4 dot)
1: Vertical Line (1 dot)
14: Trimming Area
2: Vertical Line (2 dot)
15: Hound's Tooth Check (Vertical)
3: Horizontal Line (1 dot)
16: Hound's Tooth Check (Horizontal)
4: Horizontal Line (2 dot)
17: Black Band (Horizontal)
5: Grid Vertical Line
18: Black band ( Vertical)
6: Grid Horizontal Line
19: Checker Flag Pattern
7: Grid pattern small
20: Grayscale (Vertical Margin)
8: Grid Pattern Large
21: Grayscale (Horizontal Margin)
9: Argyle Pattern Small
22: Two Beam Density Pattern
10: Argyle Pattern Large
23: Full Dot Pattern
11: Independent pattern (1 dot)
24:All white Pattern
12: Independent Pattern (2 dot)
[0 to 15 / 15 /1 ]
002 Density Set the density of the test pattern which is output in
SP2109-001. This SP is not used for the Grayscale patterns.
Vref Setting
Adjusts the TD sensor reference voltage (Vref). Change this value after replacing the
development unit with another development unit that contains toner.
[1 to 5 / 4 / 0.01 ]
2220* 1. Check the value of SP2-220 in both the machine containing the test unit and the
machine that you are going to move it to.
2. Install the test development unit, and then input the VREF for this unit into
SP2-220.
3. After the test, put back the old development unit, and change SP2-220 back to
the original value.
2221* Adjusts the threshold for the reverse rotation of the drum and development/transfer
motors. This helps the drum and transfer belt cleaning operations. This reverse rotation
will interrupt a multiple printing job.
200
Engine Main SP Tables-2
Performs the TD sensor initial setting and allows the service technician to enter the lot
number of the developer. (The lot number is embossed on the edge of the developer
2801* package.) This SP mode controls the voltage applied to the TD sensor to make the TD
sensor output about 3.0 V. Press "Execute" to start. After finishing this, the TD sensor
output voltage is displayed.
Use this mode only after installing the machine, changing the TD sensor, or adding
new developer.
2972* Controls the halftone density level to prevent deterioration of the OPC. The halftone
density is detected by the ID sensor, and the machine adjusts the intensity of the LD
beam according to the upper/lower limit setting.
A smaller value allows a wider range of halftones at the dark end of the scale.
2973* Set s the halftone operation interval in order to prevent deterioration of the OPC. If the
number of copies exceeds this setting, at the end of the job, or if the door is opened
and closed, charge correction is executed.
201
5. Service Tables
Adjustment Mode [1 to 5 / 3 / 1 ]
001 Adjusts image density. Changing this setting adjusts development bias and ID sensor
output voltage that in turn raises or lowers image density.
Set the number of pages to print after toner and carrier initialization before the charge
input is increased to compensate for deterioration over time in the polarity of the
2980* carrier.
The strength in the polarity of the carrier in the toner will eventually decrease and
cause lower charge output. Setting the charge output to increase after a specified
number of copies can compensate for this effect.
202
Engine Main SP Tables-3
Current [0 to 43 / 13 / 0.1 mA ]
001* Allows you to reset the PWM of the ID sensor LED to avoid a service call error after
clearing NVRAM or replacing the NVRAM.
The PWM data is stored by executing SP-3001-2.
Initialization -
Performs the ID sensor initial setting. ID sensor output for the bare drum (VSG) is
002 adjusted automatically to 4.0 ±0.2 V.
Press "Execute" to start. Perform this setting after replacing or cleaning the ID sensor,
replacing the drum, or clearing NVRAM.
[0 to 1 / 0 / 1]
ON/OFF Setting
001 0: On, 1: Off
Turns on or off the new unit detection for the transfer belt unit and fusing unit.
203
5. Service Tables
204
Engine Main SP Tables-5
Adds language available in user choice. (Only the languages registered in the
machine) The available languages are shown below.
1 Japanese 15 Czech
3 US English 16 Finnish
6 Italian 19 Thai
7 Spanish 20 Russian
201,202,2
03,204 8 Dutch 22 Hebrew
9 Norwegian 23 Greek
10 Danish 24 Korean
11 Swedish 25 Catalan
12 Polish 26 Turkish
14 Hungarian
Check the list number of the language to add from the list above.
And then change the bit switch settings of the SP5009-201, -202, -203, or -204 refer
to the table below.
205
5. Service Tables
0: Europe/Asia (mm)
mm/inch Display Selection
1: North America (inch)
5024*
Selects the unit of measurement.
After selection, turn the main power switch off and on.
Paper Display
Display IP Address
Display or does not display the remaining toner display icon on the LCD.
5061*
[0 to 1 / 0 / 1 ]
0: Not display, 1: Display
206
Engine Main SP Tables-5
Specifies whether the counter is doubled for A3/DLT. "Yes" counts except from the
bypass tray. When "Yes" is selected, A3 and DLT paper are counted twice, that is A4
x2 and LT x2 respectively.
Selects the paper size (type) for both originals and copy paper.
5131* [0 to 2 / - / 1 step]
0: Japan, 1: North America, 2: Europe
After changing the setting, turn the copier off and on. If the paper size of the archive
files stored on the HDD is different, abnormal copies could result.
207
5. Service Tables
Enable or distance the prevention for RK4 (Accounting device) Disconnection. If the
5186 RK4 is disconnected for 10 seconds when this SP is set to "1 (Enable)", the machine
automatically jams a sheet of paper and stops.
[0 to 1 / 0 / 1]
This SP determines whether the machine can output paper if staples run out.
5199 [0 to 1 / 0 / 1]
0: OFF. Paper cannot exit if no staples are available.
1: ON. Paper can exit with no staples.
208
Engine Main SP Tables-5
Time Difference
Sets the time clock for the local time. This setting is done at the factory before delivery.
The setting is GMT expressed in minutes.
[–1440 to 1440 / - / 1 min.]
Japan: +540 (Tokyo)
002 NA: -300 (NY)
EU: +60 (Paris)
CH: +480 (Peking)
TW: +480 (Taipei)
AS: +480 (Hong Kong)
KO: +540 (Korea)
• Make sure that both SP5-307-3 and -4 are correctly set. Otherwise, this SP is not
activated even if this SP is set to "1".
209
5. Service Tables
210
Engine Main SP Tables-5
Lockout Threshold [1 to 10 / 5 / 1]
002
Sets the maximum trial times for accessing the address book account.
[0 to 1 / 0 / 1]
0: OFF (Lockout is not cancelled.)
Cancellation On/Off 1: ON (Lockout is cancelled if a user ID and password are
003
correctly entered after the lockout function has been
executed and a specific time has passed.)
004 Sets the interval of the retry for accessing the local address book account after the
lockout function has been executed.
This setting is enabled only if SP5413-3 is set to "1" (ON).
Mitigation On/Off
Permits or does not permit consecutive access to the machine with the same ID and
password.
001
[0 to 1 / 0 / 1]
0: OFF (Permitted)
1: ON (Not permitted)
Mitigation Time
002 Sets the prohibiting time for consecutive access to the machine with the same ID and
password.
[0 to 60 / 15 / 1 min]
211
5. Service Tables
004 Sets a limit on the number of requests received for certification in order to slow down
the certification speed when an excessive number of access attempts have been
detected.
212
Engine Main SP Tables-5
User Authentication
• These functions are enabled only after the user access feature has been enabled.
[0 or 1/ 0 / 1] 0: ON. 1: OFF
041 Printer Determines whether certification is required before
a user can use the printer application.
051 SDK1
[0 or 1/ 0 / 1] 0: ON. 1: OFF
061 SDK2 Determines whether certification is required before
a user can use the SDK application.
071 SDK3
[0 or 1 / 0 / -]
0: OFF [Default], 1: ON
001 System Log Disp
Determines whether an error code appears in the system log
after a user authentication failure occurs.
[0 or 1 / 1 / 1]
0: OFF, 1: ON [Default]
002 Panel Disp
Determines whether an error code appears on the operation
panel after a user authentication failure occurs.
5501* PM Alarm
PM Alarm Level
213
5. Service Tables
Selects whether the PM alarm for the number of scans is enabled or not.
002
If this is "1", the PM alarm function is enabled.
[0 = No / 1 = Yes]
Jam Alarm
Sets the alarm to sound for the specified jam level (document misfeeds are not
included).
[0 to 3 / 3 / 1 step]
5504*
0: Zero (Off)
1: Low (2.5K jams)
2: Medium (3K jams)
3: High (6K jams)
Error Alarm
5508 CC Call
214
Engine Main SP Tables-5
SC/Alarm Setting
5515* With @Remote in use, these SP codes can be set to issue an SC call when an SC error
occurs. If this SP is switched off, the SC call is not issued when an SC error occurs.
001 SC Call
215
5. Service Tables
[0 or 1 / 0 / - ]
001 Change Mk1 Cnt(Paper->Combine)
0:Disable, 1: Enable
Import/Export
5749
Touch “Execute” to export or import the selected preference information.
Option: [Unique]
Crypt config: [Encryption]
101 Import
Encryption key (if selected)
[Execute]
216
Engine Main SP Tables-5
Memory Clear
5801 Resets NVRAM data to the default settings. Before executing any of these SP codes,
print an SMC Report.
014 Clear DCS Setting Initializes the DCS (Delivery Control Service) settings.
217
5. Service Tables
015 Clear UCS Setting Initializes the UCS (User Information Control Service) settings.
018 SRM Memory Clr Initializes the SRM (System Resource Manager) settings.
FreeRun
001 TRAY1:A4LEF -
002 TRAY2:A3 -
003 TRAY2:A4SEF -
Input Check
5803 Displays the signals received from sensors and switches. ( p.296 "Input Check
Table")
Output Check
5804 Turns on the electrical components individually for test purposes. ( p.305 "Output
Check Table")
Anti-Condensation Heater
5805 [0 or 1 / 0 / -]
0:OFF / 1:ON
218
Engine Main SP Tables-5
5810 SC Reset
5811 MachineSerial
Use this to input the fax number of the CE printed on the Counter Report
002 Facsimile
(UP mode).
I/F Setting
219
5. Service Tables
CE Call
Function Flag
0: Disabled, 1: Enabled
NOTE: This SP setting is changed to "1" after @Remote registration has been completed.
SSL Disable
Uses or does not use the RCG certification by SSL when calling the RCG.
007 [0 to 1 / 0 / 1 /step]
008 Specifies the connect timeout interval when calling the RCG.
[1 to 90 / 30 / 1 second /step]
009 Specifies the write timeout interval when calling the RCG.
010 Specifies the read timeout interval when calling the RCG.
Port 80 Enable
220
Engine Main SP Tables-5
[0 or 1 / 0 / – ]
014 0: Normal
RCG–C Registed
0: Internet connection
1: Dial-up connection
Use Proxy
062 This SP setting determines if the proxy server is used when the machine communicates
with the service center.
221
5. Service Tables
Proxy Host
This SP sets the address of the proxy server used for communication between Embedded
RC Gate-N and the gateway. Use this SP to set up or display the customer proxy server
address. The address is necessary to set up Embedded RC Gate-N.
063
• The address display is limited to 128 characters. Characters beyond the 128
character are ignored.
• This address is customer information and is not printed in the SMC report.
This SP sets the port number of the proxy server used for communication between
Embedded RC Gate-N and the gateway. This setting is necessary to set up Embedded
064
RC Gate-N.
• This port number is customer information and is not printed in the SMC report.
065
• The length of the name is limited to 31 characters. Any character beyond the 31st
character is ignored.
• This name is customer information and is not printed in the SMC report.
Proxy Password
066
• The length of the password is limited to 31 characters. Any character beyond the
31st character is ignored.
• This name is customer information and is not printed in the SMC report.
222
Engine Main SP Tables-5
CERT: Up State
The certification request (setAuthKey) for update has been received from the GW
1
URL and certification is presently being updated.
The certification update is completed and the GW URL is being notified of the
2
successful update.
The certification update failed, and the GW URL is being notified of the failed
3
update.
The period of the certification has expired and new request for an update is being
4
sent to the GW URL.
A rescue update for certification has been issued and a rescue certification setting
11
is in progress for the rescue GW connection.
The rescue certification setting is completed and the GW URL is being notified of
067 12
the certification update request.
The notification of the request for certification update has completed successfully,
13 and the system is waiting for the certification update request from the rescue GW
URL.
The notification of the certification request has been received from the rescue GW
14
controller, and the certification is being stored.
The certification has been stored, and the GW URL is being notified of the
15
successful completion of this event.
The storing of the certification has failed, and the GW URL is being notified of the
16
failure of this event.
The certification update request has been received from the GW URL, the GW
URL was notified of the results of the update after it was completed, but a
17
certification error has been received, and the rescue certification is being
recorded.
The rescue certification of No. 17 has been recorded, and the GW URL is being
18
notified of the failure of the certification update.
223
5. Service Tables
CERT: Error
Displays a number code that describes the reason for the request for update of the
certification.
1 Request for certification update in progress. The current certification has expired.
068
2 An SSL error notification has been issued. Issued after the certification has expired.
087 CERT: Macro Ver. Displays the macro version of the @Remote certification.
088 CERT: PAC Ver. Displays the PAC version of the @Remote certification.
224
Engine Main SP Tables-5
Displays the start time of the period for which the current
093 CERT: Valid Start
@Remote certification is enabled.
Displays the end time of the period for which the current
094 CERT: Valid End
@Remote certification is enabled.
Manual Polling
200
Executes the manual polling.
Regist Status
Displays a number that indicates the status of the @Remote service device.
0: Neither the @Remote device nor Embedded RCG Gate is set.
1: The Embedded RCG Gate is being set. Only Box registration is completed. In this
201 status, @Remote device cannot communicate with this device.
2: The Embedded RCG Gate is set. In this status, the @Remote device cannot
communicate with this device.
3: The @Remote device is being set. In this status the Embedded RCG Gate cannot be
set.
4: The @Remote module has not started.
225
5. Service Tables
Displays a number that indicates the result of the confirmation executed with
SP5816-203.
0: Succeeded
1: Confirmation number error
2: Registration in progress
3: Proxy error (proxy enabled)
4: Proxy error (proxy disabled)
5: Proxy error (Illegal user name or password)
6: Communication error
7: Certification update error
8: Other error
9: Confirmation executing
Confirm Place
205 Displays the result of the notification sent to the device from the Gateway in answer to the
confirmation request. Displayed only when the result is registered at the Gateway.
Register Result
226
Engine Main SP Tables-5
Error Code
Displays a number that describes the error code that was issued when either
SP5816-204 or SP5816-207 was executed.
227
5. Service Tables
228
Engine Main SP Tables-5
229
5. Service Tables
2 IPP 6 SFTP
3 SMB 7 WSPRND
230
Engine Main SP Tables-5
This SP is the IPv6 manually set address referenced on the Ethernet or wireless LAN
(802.11) in the format:
156
"Manual Set Address" + "Prefix Length"
The IPv6 address consists of a total 128 bits configured in 8 blocks of 16 bits each.
These notations can be abbreviated. See "Note: IPV6 Addresses" below this table.
This SP is the IPv6 gateway address referenced on the Ethernet or wireless LAN
158 (802.11). The IPv6 address consists of a total 128 bits configured in 8 blocks of 16
bits each. These notations can be abbreviated. See "Note: IPV6 Addresses" below this
table.
231
5. Service Tables
Displays or does not display the link to Net RICOH on the top page and link page of
237 the web system.
[0 to 1 / 1 / 1]
0: Not display, 1:Display
232
Engine Main SP Tables-5
Displays or does not display the link to Consumable Supplier on the top page and link
238 page of the web system.
[0 to 1 / 1 / 1]
0: Not display, 1:Display
Displays or does not display the link to URL1 on the top page of the web system.
241
[0 to 1 / 1 / 1]
0: Not display, 1:Display
DHCPv6 DUID
HDD
5832 Enter the SP number for the partition to initialize, then press #. When the execution
ends, cycle the machine off and on.
233
5. Service Tables
Channel MAX
Sets the maximum range of the bandwidth for the wireless LAN. This bandwidth setting
006 varies for different countries.
[1 to 14 / 11 (NA), 13 (EU), 14 (JPN) / 1]
JPN: 1 to 14, NA: 1 to 11, EU: 1 to 13
Channel MIN
Sets the minimum range of the bandwidth for operation of the wireless LAN. This
007 bandwidth setting varies for different countries.
[1 to 14 / 1 / 1]
JPN: 1 to 14, NA: 1 to 11, EU: 1 to 13
0 x FF to Auto [Default]
0 x 11 - 55M Fix 0 x 07 - 11M Fix
0 x 10 - 48M Fix 0 x 05 - 5.5M Fix
008 0 x 0F - 36M Fix 0 x 08 - 1M Fix
0 x 0E - 18M Fix 0 x 13 - 0 x FE (reserved)
0 x 0D - 12M Fix 0 x 12 - 72M (reserved)
0 x 0B - 9M Fix 0 x 09 - 22M (reserved)
0 x 0A - 6M Fix
234
Engine Main SP Tables-5
Fragment Thresh
011 StapleStd1
012 StapleStd2
013 StapleStd3
014 StapleStd4
5844 USB
235
5. Service Tables
Transfer Rate
Vendor ID
Product ID
Sets the device release number of the BCD (binary coded decimal) display.
004 [0000 to 9999 / 100 / 1] (DFU)
This SP standardizes for common use the model name and serial number for USB PnP
(Plug & Play). It determines whether the driver requires re-installation.
[0 to 2 / 0 / 1]
0: OFF
1: Level 1
2: Level 2
This SP sets the model name to be used by the USB PnP when "Function Enable (Level
2) is set so the USB Serial No. can have a common name (SP5844-5).
Default: Laser Printer (up to 20 characters allowed).
236
Engine Main SP Tables-5
This SP sets the serial number to be used by the USB PnP when "Function Enable (Level
2)
set so the USB Serial No. can have a common name (SP5844-5).
Default: None (up to 12 characters allowed for entry).
• Make sure that this entry is the same as the serial number in use.
• At initialization the serial number generated from the model name is used, not the
setting of this SP code.
• At times other than initialization, the value set for this SP code is used.
This SP determines whether an alert message appears on the control panel when a
USB device (unsupported device) that cannot use an A-connector is connected.
[0 to 1 / 1 / 1]
0: Function enable
1: Function disable
• An unsupported device is a device that cannot use the functions of the USB
device. For example, a USB mouse cannot be used even if it connected.
• If the PictBridge option is not mounted, even if a digital camera is connected it
cannot be used because it is an unsupported device.
Sets the wait time from the error action to the retry.
237
5. Service Tables
[0 to 1 / 1 / -]
Rapid Sending Control
022 0: Disable, 1: Enable
Enables or disables the prevention function for the continuous data sending error.
010 Sets the length of the time-out for the search of the LDAP server.
[1 to 255 / 60 /1 step]
238
Engine Main SP Tables-5
050 Clears everything (including users codes) in the directory information managed by
UCS. However, the accounts and passwords of the system administrators are not
deleted.
051 Copies all directory information to the SD card. Do this SP before replacing the
controller board or HDD. The operation may not succeed if the controller board or
HDD is damaged.
052 Copies back all directory information from the SD card to the flash ROM or HDD.
Upload the address book from the old flash ROM or HDD with SP5846-51 before
removing it. Do SP5846 52 after installing the new HDD.
Deletes the address book uploaded from the SD card in the slot 2. Deletes only the files
053 uploaded for that machine. This feature does not work if the card is write-protected.
Note: After you do this SP, go out of the SP mode, turn the power off. Do not remove
the SD card until the Power LED stops flashing.
239
5. Service Tables
Search Option
This SP uses bit switches to set up the fuzzy search options for the UCS local address
book.
Bit Meaning
1
060
2 Japan Only
Complexity Option 1
Use this SP to set the conditions for password entry to access the local address book.
Specifically, this SP limits the password entry to upper case and sets the length of the
password.
062 [0 to 32 / 0 / 1step]
Complexity Option 2
Use this SP to set the conditions for password entry to access the local address book.
Specifically, this SP limits the password entry to lower case and defines the length of
the password.
063 [0 to 32 / 0 / 1step]
240
Engine Main SP Tables-5
Complexity Option 3
Use this SP to set the conditions for password entry to access the local address book.
Specifically, this SP limits the password entry to numbers and defines the length of the
password.
064 [0 to 32 / 0 / 1step]
Complexity Option 4
Use this SP to set the conditions for password entry to access the local address book.
Specifically, this SP limits the password entry to symbols and defines the length of the
password.
065 [0 to 32 / 0 / 1step]
Encryption Start
094 Shows the status of the encryption function of the address book on the LDAP server.
[0 to 255 / 1 ] No default
Web Service
5848-2 sets the 4-bit switch assignment for the access control setting. Setting of 0001
5848* has no effect on access and delivery from Scan Router.
5848-100 sets the maximum size of images that can be downloaded. The default is
equal to 1 gigabyte.
009 Acc. Ctrl.: Job Control (Lower 4 Bits) Switches access control on and
off.
011 Acc. Ctrl: Device Management (Lower 4 Bits) 0000: OFF, 0001: ON
022 Acc. Ctrl: User Administration (Lower 4 Bits)
241
5. Service Tables
Setting: Timing
217
No information is available at this time.
Installation Date
5849
Displays or prints the installation date of the machine.
242
Engine Main SP Tables-5
When the total number of pages that are made reaches this
value, the current date becomes the 'official' installation date for
003 Total Counter this machine.
[0 to 99999999 / 0 / 1]
When set to "1" allows reception of firmware data via the local port (IEEE 1284)
during a remote ROM update. This setting is reset to zero after the machine is cycled
off and on. Allows the technician to upgrade the firmware using a parallel cable
002 [0 to 1 / 0 / 1 step]
0: Not allowed
1: Allowed
Switches on the debug log feature. The debug log cannot be captured until this feature
001 is switched on.
[0 to 1 / 0 / 1]
0: OFF, 1: ON
Selects the destination where the debugging information generated by the event
002 selected by SP5858 will be stored if an error is generated
[2 to 3 / 2 / 1]
2: HDD, 3: SD Card
Save to HDD
005
Specifies the decimal key number of the log to be written to the hard disk.
Save to SD Card
006
Specifies the decimal key number of the log to be written to the SD Card.
243
5. Service Tables
Takes the most recent 4 MB of the log written to the hard disk and copies them to the
009 SD Card.
A unique file name is generated to avoid overwriting existing file names on the SD
Card. Up to 4MB can be copied to an SD Card. 4 MB segments can be copied one
by one to each SD Card.
Takes the log of the specified key from the log on the hard disk and copies it to the SD
Card.
010
A unique file name is generated to avoid overwriting existing file names on the SD
Card. Up to 4 MB can be copied to an SD Card. 4 MB segments can be copied one
by one to each SD Card. This SP does not execute if there is no log on the HDD with no
key specified.
Erases all debug logs on the SD Card. If the card contains only debugging files
012 generated by an event specified by SP5858, the files are erased when SP5857 010
or 011 is executed.
To enable this SP, the machine must be cycled off and on.
244
Engine Main SP Tables-5
Make SD Debug
017
This SP creates a 4 MB file to store a log on an SD card.
5858* These SPs select the content of the debugging information to be saved to the
destination selected by SP5857-002.
SP5858-003 stores one SC specified by number.
001 Key 1
002 Key 2
003 Key 3
004 Key 4
005 Key 5 These SPs allow you to set up to 10 keys for log files for functions that
use common memory on the controller board.
006 Key 6 [0 to 9999999 / 0 / 1]
007 Key 7
008 Key 8
009 Key 9
010 Key 10
5860* SMTP/POP3/IMAP4
245
5. Service Tables
[1 to 65535 / 25 / 1]
SMTP Authentication
This setting switches SMTP certification on and off for mail sending.
003
[0 or 1 / 0 / -]
0: Off, 1: On
This setting determines whether the password for SMTP certification is encrypted.
006
[0 to 2/ 0 / 1]
0: Automatic, 1: No encryption done, 2: Encryption done
This setting determines whether the transmission connects with the POP server first for
certification before it connects to the SMTP server for sending.
007
[0 or 1 / 0 / -]
0: No connection to POP server
1: Connection to POP server
This SP sets the amount of time to allow for the connection to the SMTP server after the
008 transmission has connected to the POP server and been certified during the execution
of POP Before SMTP.
[0 to 10000 / 300 / 1 ms]
This SP specifies a protocol for the mail reception or switches off receiving.
009
[1 to 3 / 1 / 1]
1: POP3 protocol, 2: IMAP4 protocol, 3: SMTP protocol
246
Engine Main SP Tables-5
[1 to 65535 / 110 / 1]
[1 to 65535 / 143 / 1]
016 This SP sets the number of the port that receives SMTP mail.
[1 to 65535 / 25 / 1]
017 This SP sets the timing for mail received at regular intervals.
[2 to 1440 / 3 / 1 min.]
[1 to 168 / 72 / 1 hour]
020
Sets the amount of time to wait before saving a mail that breaks up during reception.
The received mail is discarded if the remaining portion of the mail is not received
during this prescribed time.
247
5. Service Tables
Determines whether the FROM item of the mail header is switched to the validated
account after the SMTP server is validated.
022
[0 to 1 / 0 / 1]
0: No. "From" item not switched.
1: Yes. "From" item switched.
Writes to flash ROM the common proof for validating the device for
001 Writing
@Remote specifications.
003 Initialize Initializes the data area of the common proof for validating.
248
Engine Main SP Tables-5
Writing: Writes to flash ROM the common proof (2048-bit) for validating the
004
2048bit device for @Remote specifications.
001 Move Exec Executes the move from one SD card to another.
002 Undo Exec This is an undo function. It cancels the previous execution.
SD Get Counter
5887
This SP determines whether the ROM can be updated.
This SP sends a text file to an SD card inserted in SD card Slot 2 (lower slot). The
operation stores. The file is stored in a folder created in the root directory of the SD
card called SD_COUNTER. The file is saved as a text file (*.txt) prefixed with the
number of the machine.
001
1. Insert the SD card in SD card Slot 2 (lower slot).
2. Select SP5887 then touch [EXECUTE].
Touch [Execute] in the message when you are prompted.
249
5. Service Tables
001 SDK-1
002 SDK-2
003 SDK-3
004 SDK-4
005 SDK-5
006 SDK-6
Selects the brand name and the production name for Windows Plug & Play. This
5907 information is stored in the NVRAM. If the NVRAM is defective, these names should be
registered again.
After selecting, press the "Original Type" key and "#" key at the same time. When the
setting is completed, the beeper sounds five times.
001 0: OFF
1: ON
Device Setting
5985 The USB support feature is built into the GW controller. Use this SP to enable and
disable the features. In order to use the USB function built into the controller board, this
SP code must be set to "1".
250
Engine Main SP Tables-5
[0 or 1 / 0 / 1/step]
002 On Board USB
0: Disable, 1: Enable
SP Print Mode
5990
Prints out the SMC sheets.
006 Non-Default
026 Printer SP
251
5. Service Tables
002 3-Hole: NA
005 2-Hole: NA
002 3-Hole: NA
005 2-Hole: NA
252
Engine Main SP Tables-6
001 A3 SEF
002 B4 SEF
003 A4 SEF
004 A4 LEF
005 B5 SEF
006 B5 LEF
[-5 to 5 / 0 / 0.25 mm]
007 DLT SEF
008 LG SEF
009 LT SEF
010 LT LEF
012 Other
253
5. Service Tables
001 A3 SEF
002 B4 SEF
003 A4 SEF
004 A4 LEF
005 B5 SEF
006 B5 LEF
[0 to 1 / 1 / 1 mm]
007 DLT SEF
008 LG SEF
009 LT SEF
010 LT LEF
012 Other
6132* This SP adjusts the distance between the jogger fences and the sides of the stack on the
finisher stapling tray in the Finisher D636. The adjustment is done perpendicular to the
direction of paper feed.
254
Engine Main SP Tables-6
001 A3 SEF
002 B4 SEF
003 A4 SEF
004 A4 LEF
005 B5 SEF
006 B5 LEF
[-1.5 to 1.5 / 0 / 0.5 mm]
007 DLT SEF
008 LG SEF
009 LT SEF
010 LT LEF
012 Other
255
5. Service Tables
001 A3 SEF
006 LG SEF
007 LT SEF
009 Other
001 A3 SEF
006 LG SEF
007 LT SEF
009 Other
6136* Sets the number of times that folding is done in the Booklet Finisher D637.
[2 to 30 / 2 / 1 time/step]
256
Engine Main SP Tables-6
Entrance Sensor
6139 Display the signals received from sensors and switches of the finisher. (D588) (
p.296 "Input Check Table")
001 A3T
002 B4T
003 A4T
004 A4Y
005 B5Y
Adjusts the jogger location [Horizontal direction]
006 A5Y
[-1.5 to 1.5 / 0 / 0.5 /mm]
007 DLT-T
*Jogger is optional equipment.
008 LG-T
009 LT-T
010 LT-Y
011 HLT-Y
012 Other
257
5. Service Tables
• You may need to adjust this setting or switch it off when feeding thick or slick
paper.
258
Engine Main SP Tables-7
SC Counter
001 Displays the total number of service calls that have occurred.
Total SC Counter
002 Displays the cumulative sum of service calls that have occurred.
7403* SC History
001 Latest
002 Latest 1
003 Latest 2
004 Latest 3
005 Latest 4
Displays the most recent 10 service calls.
006 Latest 5
007 Latest 6
008 Latest 7
009 Latest 8
010 Latest 9
Jam Counter
259
5. Service Tables
These SPs display the total number of paper jams by location. A "Check-in" (paper late)
7504* error occurs when the paper fails to activate the sensor at the precise time. A "Check-
out" ("paper lag") paper jam occurs when the paper remains at the sensor for longer
than the prescribed time.
001 At power On
003 Tray 1: On
004 Tray 2: On
005 Tray 3: On
006 Tray 4: On
007 LCT: On
008 Bypass: On
009 Duplex: On
017 Registration: On
260
Engine Main SP Tables-7
261
5. Service Tables
262
Engine Main SP Tables-7
005 A4 LEF
006 A5 LEF
014 B5 LEF
038 LT LEF
132 A3 SEF
133 A4 SEF
134 A5 SEF Displays the total number of copy jams by paper size.
141 B4 SEF
142 B5 SEF
164 LG SEF
166 LT SEF
255 Others
263
5. Service Tables
001 Last
Displays the copy jam history (the most recent 10 jams)
002 Latest 1
Sample Display:
003 Latest 2 CODE:007
004 Latest 3 SIZE:05h
TOTAL:0000334
005 Latest 4
DATE: Mon Mar 15 11:44:50 2000
006 Latest 5
where:
007 Latest 6 CODE is the SP7504-*** number (see above.
PM Counter Display
7803*
Displays the PM counter since the last PM.
264
Engine Main SP Tables-7
Rotation(%):Transfer [0 to 255 / 0 / 1 %]
009
Displays the transfer unit (%) rotation counter (distance/PM).
Rotation(%):Fuser [0 to 255 / 0 / 1 %]
010
Displays the fuser unit (%) rotation counter (distance/PM).
Rotation(%):Web [0 to 255 / 0 / 1 %]
011
Displays the web unit (%) rotation counter (distance/PM).
PM Counter Reset
Paper
001
Resets the PM counter of the paper.
PCD
002
Resets the PM counter of the PCD (Drum and Development unit except developer).
265
5. Service Tables
Transfer
003
Resets the PM counter of the transfer unit.
Fuser
004
Resets the PM counter of the fuser unit.
Web
005
Reset the PM counter of the web unit.
All Clear
006
Resets all PM counter
7807 Resets the SC and jam counters. To reset, press Execute on the touch panel.
This SP does not reset the jam history counters: SP7507, SP7508.
7832 Execute to open the "Self-Diagnostics Result Display" to view details about errors. Use
the keys in the display on the touch-panel to scroll through all the information. If no
errors have occurred, you will see the "No Error" message on the screen.
PCD [0 to 255 / 0 / 1 ]
001
Displays the replacement counter of the PCD (Drum and Development unit).
Transfer [0 to 255 / 0 / 1 ]
002
Displays the replacement counter of the transfer unit.
Fuser [0 to 255 / 0 / 1 ]
003
Displays the replacement counter of the fusing unit.
266
Engine Main SP Tables-7
Web [0 to 255 / 0 / 1 ]
004
Displays the replacement counter of the cleaning web.
001* PCD Sets the near end timing setting for each maintenance
item.
002* Transfer
[0 to 2/ 1 / 1 /step]
0: Earlier
003* Fuser 1: Normal
2: Later
267
5. Service Tables
Rotation(%):Web [0 to 255 / 0 / 1 %]
010
Displays the previous counter (rotations/PM %) of the previous cleaning web.
ROM No
268
Engine Main SP Tables-7
158 PCL
Firmware Version
269
5. Service Tables
160 MSIS
PCD
001
Displays the replacement date of the PCD.
Transfer
002
Displays the replacement date of the transfer unit.
Fuser
003
Displays the replacement date of the fusing unit.
Web
004
Displays the replacement date of the web unit.
270
Engine Main SP Tables-7
PM Yield Setting
7952
Sets the each yield of the following.
271
5. Service Tables
272
Engine Main SP Tables-8
Many of these counters are provided for features that are currently not available, such as sending color
faxes, and so on. However, here are some Group 8 codes that when used in combination with others,
can provide useful information.
SP8401 to SP8406 The number of pages printed from the document server
SP8691 to SP8696 The number of pages sent from the document server
P: Print application.
The Group 8 SP codes are limited to 17 characters, forced by the necessity of displaying them on the
small LCDs of printers and faxes that also use these SPs. Read over the list of abbreviations below and
refer to it again if you see the name of an SP that you do not understand.
Key for Abbreviations
273
5. Service Tables
Apl Application
Bk Black
C Cyan
Comb Combine
Comp Compression
Deliv Delivery
Emul Emulation
FC Full Color
Get Print Counter. For jobs 10 pages or less, this counter does not count
up. For jobs larger than 10 pages, this counter counts up by the number
GPC
that is in excess of 10 (e.g., for an 11-page job, the counter counts up
11-10 =1)
274
Engine Main SP Tables-8
Image Edit performed on the original with the copier GUI, e.g. border
ImgEdt
removal, adding stamps, page numbers, etc.
K Black (YMCK)
Mag Magnification
Print Job Manager/Desk Top Editor: A pair of utilities that allows print
jobs to be distributed evenly among the printers on the network, and
Palm 2
allows files to moved around, combined, and converted to different
formats.
PC Personal Computer
Pages. A page is the total scanned surface of the original. Duplex pages
PGS count as two pages, and A3 simplex count as two pages if the A3/DLT
counter SP is switched ON.
Ppr Paper
Red (Toner Remaining). Applies to the wide format model A2 only. This
R
machine is under development and currently not available.
Rez Resolution
Scn Scan
275
5. Service Tables
S-to-Email Scan-to-E-mail
SMC report printed with SP5990. All of the Group 8 counters are
SMC
recorded in the SMC report.
Svr Server
• All of the Group 8 SPs are able to reset by “SP5 801 1 Memory All Clear”.
• These SPs reveal the number of times an application is used, not the number of pages processed.
• When an application is opened for image input or output, this counts as one job.
• Interrupted jobs (paper jams, etc.) are counted, even though they do not finish.
• Only jobs executed by the customer are counted. Jobs executed by the customer engineer using
the SP modes are not counted.
• When using secure printing (when a password is required to start the print job), the job is counted
at the time when either "Delete Data" or "Specify Output" is specified.
• When the customer prints a report (user code list, for example), the O: counter increments.
276
Engine Main SP Tables-8
277
5. Service Tables
• Interrupted jobs (paper jam, etc.) are counted, even though they do not finish.
• If a job is paused and re-started, it counts as one job.
• If the finisher runs out of staples during a print and staple job, then the job is counted at the time the
error occurs.
• When printing the first page of a job from within the document server screen, the page is counted.
8381 T:Total PrtPGS *CTL These SPs count the number of pages printed
by the customer. The counter for the
8384 P:Total PrtPGS *CTL application used for storing the pages
increments.
[0 to 99999999 / 0 / 1]
The L: counter counts the number of pages
8387 O:Total PrtPGS *CTL stored from within the document server mode
screen at the operation panel. Pages stored
with the Store File button from within the
Copy mode screen go to the C: counter.
278
Engine Main SP Tables-8
• When the A3/DLT double count function is switched on with SP5104, 1 A3/DLT page is counted
as 2.
• When several documents are merged for a print job, the number of pages stored are counted for
the application that stored them.
• These counters are used primarily to calculate charges on use of the machine, so the following
pages are not counted as printed pages:
- Blank pages in a duplex printing job.
- Blank pages inserted as document covers, chapter title sheets, and slip sheets.
- Reports printed to confirm counts.
- All reports done in the service mode (service summaries, engine maintenance reports, etc.)
- Test prints for machine image adjustment.
- Error notification reports.
- Partially printed pages as the result of a copier jam.
8391 These SPs count pages printed on paper sizes A3/DLT and larger.
Note: In addition to being displayed in the SMC Report, these counters are also
displayed in the User Tools display on the copy machine.
279
5. Service Tables
842x 12 Booklet
842x 13 Magazine
• These counts (SP8 421 to SP8 427) are especially useful for customers who need to improve their
compliance with ISO standards for the reduction of paper consumption.
• Pages that are only partially printed with the n-Up functions are counted as 1 page.
• Here is a summary of how the counters work for Booklet and Magazine modes:
280
Engine Main SP Tables-8
Booklet Magazine
1 1 1 1
2 2 2 2
3 2 3 2
4 2 4 2
5 3 5 4
6 4 6 4
7 4 7 4
8 4 8 4
281
5. Service Tables
844x 1 A3
844x 2 A4
844x 3 A5
844x 4 B4
844x 5 B5
844x 6 DLT
844x 7 LG
844x 8 LT
844x 9 HLT
PrtPGS/Ppr Tray
8451
These SPs count the number of sheets fed from each paper feed station.
Bypass Tray
001 Bypass Tray *CTL
[0 to 99999999 / 0 / 1]
282
Engine Main SP Tables-8
LCT (Option)
006 Tray 5 *CTL
[0 to 99999999 / 0 / 1]
These SPs count by paper type the number pages printed by all applications.
• These counters are not the same as the PM counter. The PM counter is based on
8461 feed timing to accurately measure the service life of the feed rollers. However,
these counts are based on output timing.
• Blank sheets (covers, chapter covers, slip sheets) are also counted.
• During duplex printing, pages printed on both sides count as 1, and a page
printed on one side counts as 1.
846x 1 Normal
846x 2 Recycled
846x 3 Special
283
5. Service Tables
846x 4 Thick
846x 7 OHP
846x 8 Other
PrtPGS/Mag
8471
These SPs count by magnification rate the number of pages printed.
• Counts are done for magnification adjusted for pages, not only on the operation panel but
performed remotely with an external network application capable of performing magnification
adjustment as well.
• Magnification adjustments done with printer drivers with PC applications such as Excel are also
counted.
• Magnification adjustments done for adjustments after they have been stored on the document
server are not counted.
• Magnification adjustments performed automatically during Auto Reduce/Enlarge copying are
counted.
• The magnification rates of blank cover sheets, slip sheets, etc. are automatically assigned a rate of
100%.
These SPs count the number of pages printed with the Toner Save feature switched on.
Note: These SPs return the same results as this SP is limited to the Print application.
284
Engine Main SP Tables-8
8 51x 1 RPCS
8 51x 2 RPDL
8 51x 3 PS3
8 51x 4 R98
8 51x 5 R16
8 51x 6 GL/GL2
8 51x 7 R55
8 51x 8 RTIFF
8 51x 9 PDF
8 51x 10 PCL5e/5c
8 51x 11 PCL XL
8 51x 12 IPDL-C
8 51x 14 Other
8 51x 15 IPDS
• SP8 511 and SP8 514 return the same results as they are both limited to the Print application.
• Print jobs output to the document server are not counted.
285
5. Service Tables
8 52x 1 Sort
8 52x 2 Stack
8 52x 3 Staple
8 52x 4 Booklet
8 52x 5 Z-Fold
8 52x 6 Punch
8 52x 7 Other
8 52x 11 Four Fold Double Parallel Fold (FM5) (Multi Fold Unit)
• If stapling is selected for finishing and the stack is too large for stapling, the unstapled pages are
still counted.
• The counts for staple finishing are based on output to the staple tray, so jam recoveries are
counted.
286
Engine Main SP Tables-8
T:Counter
8581 These SPs count the total output broken down by color output, regardless of the
application used. In addition to being displayed in the SMC Report, these counters are
also displayed in the User Tools display on the copy machine.
287
5. Service Tables
O:Counter
8591 These SPs count the totals for A3/DLT paper use, number of duplex pages printed, and
the number of staples used. These totals are for Other (O:) applications only.
T: Coverage Counter
8601 These SPs count the total coverage for each color and the total printout pages for each
printing mode.
P:Coverage Counter
8604
-
288
Engine Main SP Tables-8
289
5. Service Tables
290
Engine Main SP Tables-8
291
5. Service Tables
Dev Counter
8771 These SPs count the frequency of use (number of rotations of the development rollers) for
black and other color toners.
8781 These SPs display the number of already replaced toner bottles.
NOTE: Currently, the data in SP7-833-011 through 014 and the data in SP8-781-001
through 004 are the same.
Toner Remain
These SPs display the percent of toner remaining for each color. This SP allows the user to
8801 check the toner supply at any time.
Note: This precise method of measuring remaining toner supply (1% steps) is better than
other machines in the market that can only measure in increments of 10 (10% steps).
Eco Counter
8811
-
292
Engine Main SP Tables-8
Page/Toner Bottle
8891
These SPs display the amount of the remaining current toner for each color.
293
5. Service Tables
Page/Toner_prev1
8901
These SPs display the amount of the remaining previous toner for each color.
Page/Toner_prev2
8911
These SPs display the amount of the remaining 2nd previous toner for each color.
Cvr Cnt/Total
8921
Displays the total coverage and total printout number for each color.
8941 These SPs count the amount of time the machine spends in each operation mode. These
SPs are useful for customers who need to investigate machine operation for improvement
in their compliance with ISO Standards.
294
Engine Main SP Tables-8
009 Supply PM Unit End Total time when toner end has been staying
Electricity Status
8961
-
001 Total
007 Printer: BW
[0 to 99999999 / 0 / 1]
012 A3/DLT
013 Duplex
295
5. Service Tables
Copier
When entering the Input Check mode, 8 digits display the result for a section. Each digit corresponds to
a different device as shown in the table.
Bit No. 7 6 5 4 3 2 1 0
Result 0 or 1 0 or 1 0 or 1 0 or 1 0 or 1 0 or 1 0 or 1 0 or 1
Input Check
5803 Reading
Description
0 1
001 Tray 1: Paper Size Sensor See the table 1 following this table.
003 Tray 1: Paper Lift Sensor Not upper limit Upper limit
Tray 1:
005
Paper Height Sensor 1
See the table 2 following this table.
Tray 1:
006
Paper Height Sensor 2
007 Tray 2: Paper Size Sensor See the table 1 following this table.
009 Tray 2: Paper Lift Sensor Not upper limit Upper limit
296
Engine Main SP Tables-9
Tray 2:
011
Paper Height Sensor 1
See the table 2 following this table.
Tray 2:
012
Paper Height Sensor 2
024 By-pass: Paper Size Sensor See the table 3 following this table.
297
5. Service Tables
065 Bypass Tray Paper Length Detection Paper detected No paper detected
298
Engine Main SP Tables-9
Full 0 0
Nearly full 1 0
Near end 1 1
Almost empty 0 1
A4 SEF A4 SEF 1 1 0
B5 SEF B5 SEF 0 1 1
A5 LEF A5 LEF 1 0 1
299
5. Service Tables
*1: The machine detects either 11" x 17" SEF or A3 SEF, depending on the setting of SP 5-181-002
(Tray 1) or -006 (Tray 2).
*2: The machine detects either 8.5" x 14" SEF or B4 SEF, depending on the setting of SP 5-181-003
(Tray 1) or -007 (Tray 2).
*3: The machine detects either 11" x 81/2" LEF or A4 LEF, depending on the setting of SP
5-181-001 (Tray 1) or -005 (Tray 2).
*4: The machine detects either B5 LEF or 10.5" x 7.25" LEF, depending on the setting of SP
5-181-004 (Tray 1) or -008 (Tray 2)..
300
Engine Main SP Tables-9
• *1: When the machine determines that the paper feed direction is "LEF", it considers that the paper
size is bracketed size.
Width
Original Size Length Sensor SP4-301
Sensor
display
Metric version Inch version L3 L2 L1 W1 W2
F4
8.5" x 13", 8.25" x 13",
or 8" x 13" 8.5" x 14" O O O X X 00011100
SP 5126 controls the
size that is detected
B5 LEF - X X X O X 00000010
B5 SEF - X X O X X 00000100
Reading
6140 Bit Description
0 1
301
5. Service Tables
Reading
6140 Bit Description
0 1
No paper
004 Upper Tray Exit Sensor Paper detected*1
detected*1
302
Engine Main SP Tables-9
Reading
6140 Bit Description
0 1
038 Lower Tray Full Sensor: Front No paper detected Paper detected
039 Lower Tray Full Sensor: Rear No paper detected Paper detected
303
5. Service Tables
Reading
6140 Bit Description
0 1
0 0 Japan
1 0 Europe
0 1 North America
1 1 North Europe
Reading
6139 Bit Description
0 1
Jogger HP Sensor
005 Not HP HP
(Jogger Fence HP Sensor)
304
Engine Main SP Tables-9
Reading
6139 Bit Description
0 1
Copier
305
5. Service Tables
024 LCT: Feed Motor: 215 Paper feed motor (Optional LCT)
030 Bank: Paper Feed Clutch 3 Paper feed clutch 3/4 (Optional paper
031 Bank: Paper Feed Clutch 4 feed unit)
306
Engine Main SP Tables-9
032 LCT: Paper Feed Clutch Paper feed clutch (Optional LCT)
307
5. Service Tables
072 Bridge Tray: Junction Gate Solenoid Junction Gate Solenoid (Bridge unit)
308
Engine Main SP Tables-9
309
5. Service Tables
104 LD 1
-
105 LD 2
Output Check
6144
Display Description
310
Engine Main SP Tables-9
Output
6145
Display Description
311
5. Service Tables
312
Updating the Firmware
An SD card is a precision device. Always observe the following precautions when you handle SD cards:
• Always switch the machine off before you insert an SD card. Never insert the SD card into the slot
with the power on.
• Do not remove the SD card from the service slot after the power has been switched on.
• Never switch the machine off while the firmware is downloading from the SD card.
• Keep SD cards in a safe location where they are not exposed to high temperature, high humidity,
or exposure to direct sunlight.
• Always handle SD cards with care. Do not bend or scratch them. Do not let the SD card get
exposed to shock or vibration.
• Make sure that the write protection of an SD card is unlocked when you download an application
to it. If not, downloading fails and a download error (e.g. Error Code 44) occurs during a firmware
upgrade.
Keep the following points in mind when you use the firmware update software:
• "Upload" means to send data from the machine to the SD card. "Download" means to send data
from the SD card to the machine.
• To select an item on the LCD, touch the appropriate button on the soft touch-screen of the LCD.
• Disconnect the Ethernet interface cable, Gigabit Ethernet cable, IEEE1284 interface cable and
remove the Wireless LAN interface board before you start the firmware update procedure. Make
sure that the machine is disconnected from the network to prevent a print job for arriving while the
firmware update is in progress.
Updating Firmware
Preparation
1. If the SD card is blank, copy the entire "romdata" folder onto the SD card.
2. If the card already contains the "romdata" folder, copy the "M132" folder onto the card.
313
5. Service Tables
Updating Procedure
3. Insert the SD card into SD Card Slot 2 (Lower Slot) [A]. Make sure the label on the SD card faces
the rear side of the machine.
4. Slowly push the SD card into the slot so it locks in place. You will hear it click. Make sure the SD
card locks in place.
• To remove the SD, push it in to unlock the spring lock. Then release it so it pops out of the slot.
5. Disconnect the network cable from the machine if the machine is connected to a network.
6. Switch the main power switch on. After about 45 seconds, the initial version update screen
appears on the LCD in English.
7. On the screen, touch the button on the operation panel to select the item in the menu that you want
to update.
314
Updating the Firmware
Tells you the number of the module and name of the version currently
ROM: installed. The first line is the module number, the second line the version
name.
Tells you the number of the module and name version on the SD card. The
NEW:
first line is the module number, the second line the version name.
• Controller, engine and operation panel firmware cannot be updated at the same time. It is
recommended to update firmware modules one by one.
8. Touch "UpDate (#)" to start the update.
• While downloading is in progress, the LCD will display "Loading". When downloading has
been completed, the panel will display "update done".
• For operation panel software, the Data In indicator flashes red while downloading is in
progress, and then the Check Status indicator flashes green after downloading is completed.
9. The "Update done." message appears on the operation panel after completing the updating. The
message differs depending on the firmware that has been updated.
10. Switch the main power switch off when you see the "Update done" message or follow the
procedure that is displayed on the operation panel.
11. Press in the SD card to release it. Then remove it from the slot.
12. Switch the main power switch on for normal operation.
Error Messages
An error message shows in the first line if an error occurs during the download.
The error code consists of the letter "E" and a number. The example above shows error "E24" displayed.
For details, refer to the Error Message Table. ( "Handling Firmware Update Errors" in this section)
If a firmware update error occurs, this means the update was cancelled during the update because the
module selected for update was not on the SD card.
315
5. Service Tables
If the ROM update is interrupted as a result of accidental loss of power while the firmware is updating,
then the correct operation of the machine cannot be guaranteed after the machine is switched on again.
If the ROM update does not complete successfully for any reason, then in order to ensure the correct
operation of the machine, the ROM update error will continue to show until the ROM is updated
successfully.
In this case, insert the card again and switch on the machine to continue the firmware download
automatically from the card without the menu display.
An error message shows in the first line if an error occurs during a download. The error code consists of
the letter "E" and a number ("E20", for example).
Error occurred when ROM Controller program defective. If the second attempt
23
update program started fails, replace controller board.
316
Updating the Firmware
Data incorrect for continuous Insert the SD card with the remaining data required for
31
download the download, the re-start the procedure.
Module mismatch - Correct SD update data is incorrect. Acquire the correct data
34
module is not on the SD card) (Japan, Overseas, OEM, etc.) then install again.
Operation panel module Replace the update data for the module on the SD card
42
download failed and try again, or replace the LCDC.
Stamp data module download Replace the update data for the module on the SD card
43
failed and try again, or replace the hard disks.
Controller module download Replace the update data for the module on the SD card
44
failed and tray again, or replace controller board.
317
5. Service Tables
318
Uploading/Downloading NVRAM Data
319
5. Service Tables
• If the correct card for the NVRAM data is not inserted in the card slot, after you press the
"EXECUTE" button a message will tell you that downloading cannot proceed because the card is
abnormal and the execution will halt.
320
Self-Diagnostic Mode
Self-Diagnostic Mode
Self-Diagnostic Mode at Power On
As soon as the main machine is powered on, the controller waits for the initial settings of the printer
engine to take effect and then starts an independent self-diagnostic test program. The self-diagnostic test
follows the path of the flow chart shown below and checks the CPU, memory, HDD, and so on. An SC
code is displayed in the touch panel if the self-diagnostic program detects any malfunction or abnormal
condition.
321
5. Service Tables
322
Self-Diagnostic Mode
323
5. Service Tables
This machine provides a Save Debug Log feature that allows the Customer Engineer to save and retrieve
error information for analysis.
Every time an error occurs, debug information is recorded in volatile memory but this information is lost
when the machine is switched off and on.
To capture this debug information, the Save Debug Log feature provides two main features:
• Switching on the debug feature so error information is saved directly to the HDD for later retrieval.
• Copying the error information from the HDD to an SD card.
When a user is experiencing problems with the machine, follow the procedure below to set up the
machine so the error information is saved automatically to the HDD. Then ask the user to reproduce the
problem.
The debug information cannot be saved until the "Save Debug Log" function has been switched on and
a target has been selected.
1. Enter the SP mode.
2. Select “Engine” SP.
3. Under “5857 Save Debug Log”, press “1 On/Off (1:ON 0:OFF)”.
324
Using the Debug Log
5. Enter “1” then press “OK”. This switches the Save Debug Log feature on.
• The default setting is "0" (OFF). This feature must be switched on in order for the debug
information to be saved.
6. Next, select the target destination where the debug information will be saved. Under "5857 Save
Debug Log", press “2 Target (2:HDD 3:SD)”.
8. Enter “2” to select the hard disk as the target destination, and then press “OK”.
• Enter "3” to save the debug information directly to the SD card if it is inserted in Slot 2 (Lower
Slot).
325
5. Service Tables
9. Now touch "5858" and specify the events that you want to record in the debug log. SP5858
(Debug Save When) provides the following items for selection.
Saves data only for the SC code that you specify by entering
3 Any SC Error
code number.
326
Using the Debug Log
• For details about SC code numbers, please refer to the SC tables in Section "6.
Troubleshooting"
10. Next, select the one or more memory modules for reading and recording debug information. Touch
"5859".
Under "5859" press the appropriate key item for the module that you want to record. Press
“10Key” to open the number entry screen.
Enter the appropriate 4-digit number, then press “OK”.
• Refer to the two tables below for the 4-digit numbers to enter for each key.
The example below shows "Key 1" with "2222" entered.
The following keys can be set with the corresponding numbers. (The initials in parentheses indicate
the names of the modules.)
1 2222 (SCS)
2 2223 (SRM)
3 256 (IMH)
4 1000 (ECS)
5 1025 (MCS)
327
5. Service Tables
Key to Acronyms
The machine is now set to record the debugging information automatically on the SD card or HDD (the
target selected with SP5-857-002) for the events that you selected SP5-858 and the memory modules
selected with SP5-859.
Please keep the following important points in mind when you are doing this setting:
• The initial settings are all zero.
• These settings remain in effect until you change them. Be sure to check all the settings, especially
the settings for Keys 6 to 10. To switch off a key setting, enter a zero for that key.
• You can select any number of keys from 1 to 10 (or all) by entering the corresponding 4-digit
numbers from the table.
• One area of the disk is reserved to store the debug log. The size of this area is limited to 4 MB.
328
Using the Debug Log
• The SD card can hold up to 4MB of data. If the debugging data is larger than 4MB, you can
switch to another SD card.
3. Use a card reader to copy the file and send it for analysis to your local Ricoh representative by
email, or just send the SD card by mail.
329
5. Service Tables
The SMC List Card Save (SP Text Mode) function is used to save the SMC list as CSV files to the SD-card
inserted into the operation panel SD-card slot.
Procedure
330
SMC List Card Save Function
006 Non-Default
026 Printer SP
7. Press “EXECUTE”.
331
5. Service Tables
The SMC list data saved on the SD-card will be named automatically. The file naming rules are as
follows.
Example:
• A folder named by the machine serial number will be created on the SD card when this function is
executed.
332
SMC List Card Save Function
• This function can save the SMC list data only to an SD card inserted into the operation panel SD
card slot.
Error Messages
333
5. Service Tables
334
6. Troubleshooting
To prevent damage to the machine, the main machine Enter SP mode, use SP 5810,
A cannot be operated until the SC has been reset by a touch [Execute], and then turn the
service representative (see the note below). main power switch off and on.
SCs that disable only the features that use the defective
item. Although these SCs are not shown to the user under Turn the operation switch or main
B
normal conditions, they are displayed on the operation switch off and on.
panel only when the defective feature is selected.
The SC history is updated. The machine can be operated The SC will not be displayed.
C
as usual. Only the SC history is updated.
Turning the main switch off then on resets SCs displayed Turn the operation switch off and
D on the operation panel. These are re-displayed if the on.
error occurs again. Also see below.
335
6. Troubleshooting
If the operator touches "Reset" to bypass the 30-second interval for the machine to reboot, the machine
reboots immediately and the operation panel displays the Home screen.
SC Code Descriptions
• If a problem concerns a circuit board, disconnect and reconnect the connectors and then test the
machine. Often a loose or disconnected harness is the cause of the problem. Always do this before
you decide to replace the PCB.
• If a motor lock error occurs, check the mechanical load before you decide to replace the motor or
sensors.
• When a Level "A" or "B" SC occurs while in an SP mode, the machine cannot display the SC
number. If this occurs, check the SC number after leaving the SP mode.
• The machine reboots automatically when the machine issues a Level "D" SC code. This is done for
Level "D" SC codes only.
SC Tables: SC1xx
Serial number stored in the memory does not have the correct code.
195 D
• EEPROM defective
• BCU replaced without original EEPROM
SC Tables: SC2xx
336
Service Call Conditions
The SCRDY_N signal remains HIGH for 200 ms while the LD unit is firing.
The laser synchronizing detection signal for the start position of the LDB is not output for
two seconds after LDB unit turns on while the polygon motor is rotating normally
220 D • Disconnected cable from the laser synchronizing detection unit or defective
connection
• Defective laser synchronizing detector
• Defective LD board
• Defective BCU
The laser synchronizing detection signal for the start position of the LDB is not output for
two seconds after LDB unit turns on while the polygon motor is rotating normally.
221 D • Disconnected cable from the laser synchronizing detection unit or defective
connection
• Defective laser synchronizing detector
• Defective LD board
• Defective BCU
FGATE ON error
230 D The FGATE signal does not assert within the prescribed time. (The bridge board
generates the FGATE signal and sends it to the LD unit when the registration sensor
switches on.)
337
6. Troubleshooting
The FGATE signal does not assert within the prescribed time. (The bridge board
generates the FGATE signal and sends it to the LD unit when the registration sensor
231 D switches on.)
LD error
SC Tables: SC3xx
338
Service Call Conditions
The charge roller bias correction is performed twice even if the maximum charge roller
bias (-2000V) is applied to the roller.
304 D
• ID sensor defective
• Worn charge roller
• Charge roller damaged
The development roller bias leak is detected for 60 ms after the high voltage has been
supplied to the development unit.
320 D • Development bias leak
• Broken harness
• Defective high voltage power supply, voltage supply
• Defective high voltage supply unit
The machine detects a lock signal error from the development puddle motor for 2
seconds after the drum motor has turned on.
324 D • Overload on the development puddle motor
• Defective development puddle motor
• Defective harness
• Defective IOB
339
6. Troubleshooting
One of the following readings occurred 10 times in the ID sensor output when the ID
sensor pattern was checked:
1) Vsp > 2.5V
2) Vsg < 2.5V
3) Vsp =0V
350 D
4) Vsg = 0V
When the ID sensor was checked, the ID sensor output voltage is 5.0V while the LED
current value is 0.
When the grayscale control result is the maximum and it does not operate correctly and
these cases are detected 15 times.
355 C
• ID sensor defective or dirty
• The life of ID sensor or photo conductor
• Shield glass dirty
340
Service Call Conditions
The following condition occurs thirty times consecutively during printing. Vt is less than
0.5V or 4.8V or more
360 D
• TD sensor disconnected
• Harness between TD sensor and PCDU defective
• Defective TD sensor.
The machine detects a lock signal error from the drum motor for 2 seconds after the
drum motor turned on.
396 D • Overload on the motor
• Defective drum motor
• Defective harness
• Defective IOB
SC Tables: SC4xx
Vsg is more than 4.2V or 3.8V or less when the machine adjusts Vsg value.
400 D
• Dirty or defective ID sensor
• Defective ID sensor shutter
341
6. Troubleshooting
The feed back bias from the transfer belt is more than 4V for 60 msec while the transfer
belt bias is output.
The A/D conversion level is 20 or less for 60 msec.
440 D
The PWM duty is 24% or more for 60 msec.
The machine detects a lock signal error from the transfer/development motor for a
continuous 20 times after the transfer/development motor turned on.
441 D • Overload on the motor
• Defective transfer/development motor
• Defective harness
• Defective IOB
The transfer belt HP sensor detects incorrect movement of the transfer belt after the
transfer belt contact motor has turned on.
342
Service Call Conditions
SC Tables: SC5xx
The tray lift sensor is not activated after the tray lift motor has been on for 10 seconds. If
the main power switch is turned on when the paper is already at the feed height, the
paper height position is detected again. At this time, the tray lift sensor should de-
activate within 1.5 sec after the paper bottom plate starts to drop. If it does not
deactivate within 1.5 sec., a message will prompt the user to reset Tray 1. After two
attempts to release the error by re-setting the paper tray, if this does not solve the
501 B problem then this SC is displayed.
• An obstruction (jammed paper, paper scraps, etc.) has blocked the motor drive
and caused an overload.
• Tray lift sensor connection loose, disconnected, or damaged
• Tray lift sensor defective
• Tray lift motor connection loose, disconnected, or damaged
• Tray lift motor defective
The tray lift sensor is not activated after the tray lift motor has been on for 10 seconds. If
the main power switch is turned on when the paper is already at the feed height, the
paper height position is detected again. At this time, the tray lift sensor should de-
activate within 1.5 sec. after the paper bottom plate starts to drop. If it does not
deactivate within 1.5 sec., a message will prompt the user to reset Tray 2. After two
attempts to re-set the paper tray, if this does not solve the problem then this SC is
502 B displayed.
• An obstruction (jammed paper, paper scraps, etc.) has blocked the motor drive
and caused an overload.
• Tray lift sensor connection loose, disconnected, or damaged
• Tray lift sensor defective
• Tray lift motor connection loose, disconnected, or damaged
• Tray lift motor defective
343
6. Troubleshooting
344
Service Call Conditions
345
6. Troubleshooting
The IOB does not receive the lock signal for 10 seconds after turning on the fusing
exhaust fan.
530 D
• Defective fusing exhaust fan motor or connector disconnection
• Defective IOB
• Disconnected harness
The IOB does not receive the lock signal for 10 seconds after turning on the exhaust fan
motor.
531 D
• Defective exhaust fan motor or connector disconnection.
• Defective IOB
• Disconnected harness
346
Service Call Conditions
The machine does not detect the fan motor lock signal for 10 seconds after turning on
the cooling fan motor.
532 D
• Defective cooling fan motor or connector disconnection.
• Disconnected harness
• Defective IOB
The machine does not detect the fan motor lock signal for 10 seconds after turning on
the paper exit cooling fan motor.
533 D
• Defective paper exit cooling fan motor or connector disconnection.
• Defective IOB
• Disconnected harness
The IOB does not receive the lock signal for 2 seconds after turning on the fusing motor.
347
6. Troubleshooting
A fusing temperature (at the center) of over 230°C (446°F) is detected for 1 second by
the fusing thermistors at the center or at either end of the fusing roller.
543 A • Power supply unit defective
• I/O board (IOB) defective
• BCU defective
• TRIAC short on PSU (PSU defective)
A fusing temperature (at the center) over 250°C is detected by the fusing temperature
monitor circuit in the BCU board.
544 A
• I/O board (IOB) defective
• BCU defective
• TRIAC short on bridge board (bridge board defective)
After warm-up the fusing lamp remains at full power for 10 seconds without the hot
roller rotating.
545 A
• Thermistors (center) warped
• Disconnected or defective thermistors (center)
• Defective fusing lamp
348
Service Call Conditions
• The zero cross signal is detected three times even though the heater relay is off
when turning on the main power.
• The zero cross signal is not detected for 2 seconds even though the heater relay is
on after turning on the main power or closing the front door.
547 D
• The detection error occurs twice or more in the 11 zero cross signal detections.
This error is defined when the detected zero cross signal is less than 45.
349
6. Troubleshooting
A fusing temperature (at the end) of over 230°C (446°F) is detected for 1 second by
the fusing thermistors at the center or at either end of the fusing roller.
553 A • Power supply unit defective
• I/O board (IOB) defective
• BCU defective
• TRIAC short on bridge board (bridge board defective)
A fusing temperature (at the end) over 250°C is detected by the fusing temperature
monitor circuit in the BCU board.
554 A
• I/O board (IOB) defective
• BCU defective
• TRIAC short on bridge board (bridge board defective)
After warm-up, the fusing lamp remains at full power for 10 seconds without the hot
roller rotating.
555 A
• Thermistor (ends) warped
• Disconnected or defective thermistors (ends)
• Defective fusing lamp
When the zero cross signal is 66 or more and it is detected 10 times or more in 11
557 C
detections, the machine determines that input 60 Hz and SC557 occurs.
350
Service Call Conditions
The fusing sensor detected a fusing unit paper late jam three times. The paper was late
and the fusing exit sensor could not detect the paper three times.
559 A
• Remove the paper that is stopped in the fusing unit.
• Check that the fusing unit is clean and has no obstacles in the paper feed path.
• If the error persists, replace the fusing unit.
• SC559 does not operate until SP1159 has been set to "1" (ON). This sets the machine to count the
number of occurrences of paper late jams in the fusing unit. The default setting is "0" (OFF).
• SC559 is issued after the third occurrence of a paper late jam in the fusing unit. Once this SC has
been issued, the machine cannot be used until the service technician removes the cause of the jam
and restores it to normal operation.
• The jam counter is reset after a sheet of paper successfully passes the fusing exit sensor after the
cause of the jam has been removed.
SC Tables: SC6xx
• The IOB receives the break signal which is generated by the finisher or the
mailbox only just after the main switch is turned on.
621 D • The IOB receives the break signal which is generated by URAT.
351
6. Troubleshooting
• Loose connector
Version error
352
Service Call Conditions
The correct "usercode" file could not be found in the root folder of the SD card
because the file is not present, or the existing file is corrupted or the wrong type file.
-11 -
Make sure the “usercode” file is installed in the root folder of the SD card where the
eccm.mod file is saved.
Note: Check the eccm.mod file is in the root folder of the SD card.
The BCU does not respond to the frame transmitted from the controller.
641 D
• Defective controller
• Detective BCU
353
6. Troubleshooting
The supplied voltage is not sufficient due to a defective communication line or defective
connection.
-05 - • Incorrect SP settings
• Disconnected telephone line
• Disconnected modem board
Consult with the user's local telephone company.
ID2 mismatching
ID2 for @Remote certification is mismatching between the controller board and
NVRAM.
An unexpected error occurs when the modem (Embedded RCG-M) tries to call the
center with a dial up connection.
354
Service Call Conditions
ID2 error
Clear the ID2 in the NVRAM, and then input a correct ID2.
355
6. Troubleshooting
356
Service Call Conditions
Retry of EEPROM communication fails three times after the machine has detected the
EEPROM error.
• Caused by noise
The BCU fails to respond with the prescribed time when the machine is turned on.
670 D • Connections between BCU and controller board are loose, disconnected, or
damaged
1. Replace the BCU
2. Replace the controller board
SC672
RTB 17 Transmission error in controller board
357
6. Troubleshooting
The BCU does not receive a memory address command from the controller for the
prescribed time after the paper has reached the registration sensor.
687 D • Harness Disconnection at BCU
• Controller board loose or broken
• Defective BCU
• Defective Controller Board
SC Tables: SC7xx
• The exit guide plate HP sensor does not detect the home position of the exit guide
plate within the specified number of pulses after the exit guide plate has moved to
its home position.
• The exit guide plate HP sensor does not turn off within the specified number of
pulses after the exit guide plate has moved from its home position.
-24 - The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
358
Service Call Conditions
• The punch HP sensor does not detect the home position of the punch unit within the
specified number of pulses after the punch unit has moved to its home position.
• The punch HP sensor does not turn off within the specified number of pulses after
the punch unit has moved from its home position.
-25 - The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
• The jogger HP sensor does not detect the home position of the jogger fences
within the specified number of pulses after the jogger fences have moved to its
home position.
• The jogger HP sensor does not turn off within the specified number of pulses after
the jogger fences have moved from its home position.
The 1st failure issues an original jam message, and the 2nd failure issues this SC code.
-30 -
• Jogger motor disconnected, defective
• Jogger motor harness is loose or broken
• Jogger HP sensor disconnected, defective
• Jogger HP sensor harness is loose or broken
• Jogger motor overloaded due to obstruction
• Defective main board
359
6. Troubleshooting
• The stack feed-out HP sensor does not detect the home position of the stack feed-
out belt within the specified number of pulses after the stack feed-out belt has
moved to its home position.
• The stack feed-out HP sensor does not turn off within the specified number of
pulses after the stack feed-out belt has moved from its home position.
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
-41 -
• Stack feed-out motor disconnected, defective
• Stack feed-out motor harness is loose or broken
• Stack feed-out HP sensor disconnected, defective
• Stack feed-out HP sensor harness is loose or broken
• Stack feed-out motor overloaded due to obstruction
• Defective main board
• The stapler HP sensor does not detect the home position of the stapler within the
specified number of pulses after the stapler has moved to its home position.
• The stapler HP sensor does not turn off within the specified number of pulses after
the stapler has moved from its home position.
-42 - The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
360
Service Call Conditions
• The corner stapler HP sensor does not detect the home position of the corner
stapler within the specified number of pulses after the corner stapler has moved to
its home position.
• The corner stapler HP sensor does not turn off within the specified number of
pulses after the corner stapler has moved from its home position.
-43 - The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
• The stapler motor does not switch off within the prescribed time after operating.
• Staple jam
-44 -
• Corner stapler motor disconnected, defective
• Corner stapler motor harness is loose or broken
• Corner stapler HP sensor disconnected, defective
• Corner stapler HP sensor harness is loose or broken
• Corner stapler motor overloaded
361
6. Troubleshooting
• The folder plate HP sensor does not detect the home position of the folder plate
within the specified number of pulses after the folder plate has moved to its home
position.
• The folder plate HP sensor does not turn off within the specified number of pulses
after the folder plate has moved from its home position.
-52 - The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
• The folding unit bottom fence HP sensor does not detect the home position of the
folding unit bottom fence within the specified number of pulses after the folding
unit bottom fence has moved to its home position.
• The folding unit bottom fence HP sensor does not turn off within the specified
number of pulses after the folding unit bottom fence has moved from its home
position.
-53 -
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
362
Service Call Conditions
• The clamp roller HP sensor does not detect the home position of the clamp roller
cam within the specified number of pulses after the clamp roller cam has moved to
its home position.
• The clamp roller HP sensor does not turn off within the specified number of pulses
after the clamp roller cam has moved from its home position.
-55 - The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
• The stack junction gate HP sensor does not detect the home position of the stack
junction gate within the specified number of pulses after the stack junction gate has
moved to its home position.
• The stack junction gate HP sensor does not turn off within the specified number of
pulses after the stack junction gate has moved from its home position.
-57 - The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
The front stapler unit saddle-stitch motor does not start operation within the specified
time.
-60 -
• Staple jam
• Front stapler motor disconnected, defective
• Front stapler motor harness is loose or broken
• Front stapler motor overloaded
363
6. Troubleshooting
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
The rear stapler unit saddle-stitch motor does not start operation within the specified
time.
-61 -
• Staple jam
• Rear stapler motor disconnected, defective
• Rear stapler motor harness is loose or broken
• Rear stapler motor overloaded
The upper tray paper height sensor does not change its status with the specified time
after the tray raises or lowers.
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
-70 - • Tray lift motor disconnected, defective
• Tray lift motor harness is loose or broken
• Upper tray paper height sensor disconnected, defective
• Upper tray paper height sensor is loose or broken
• Tray lift motor overloaded due to obstruction
• The shift roller HP sensor does not detect the home position of the upper tray within
the specified number of pulses after the upper tray has moved to its home position.
• The shift roller HP sensor does not turn off within the specified number of pulses
after the upper tray has moved from its home position.
-71 - The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
364
Service Call Conditions
The side fence does not retract within the specified number of pulses after the shift
jogger motor 1 switches on.
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
-72 - • Shift jogger motor 1 disconnected, defective
• Shift jogger motor 1 harness is loose or broken
• Shift jogger 1 HP sensor disconnected, defective
• Shift jogger 1 HP sensor harness is loose or broken
• Shift jogger motor 1 overloaded due to obstruction
The side fence does not retract within the specified number of pulses after the shift
jogger motor 2 switches on.
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
-73 - • Shift jogger motor 2 disconnected, defective
• Shift jogger motor 2 harness is loose or broken
• Shift jogger 2 HP sensor disconnected, defective
• Shift jogger 2 HP sensor harness is loose or broken
• Shift jogger motor 2 overloaded due to obstruction
The side fences do not retract within the specified number of pulses after the retraction
motor switches on.
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
-74 - • Shift jogger retraction motor disconnected, defective
• Shift jogger retraction motor harness is loose or broken
• Shift jogger retraction HP sensor disconnected, defective
• Shift jogger retraction HP sensor harness is loose or broken
• Shift jogger retraction motor 2 overloaded due to obstruction
365
6. Troubleshooting
This occurs during the operation of the lower tray pressure motor.
• The punch movement HP sensor does not detect the home position of the punch
unit within the specified number of pulses after the punch unit has moved to its
home position.
• The punch movement HP sensor does not turn off within the specified number of
-80 - pulses after the punch unit has moved from its home position.
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
The paper position sensor moves but is not detected at the home position within the
specified number of pulses.
-81 - The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
366
Service Call Conditions
• The exit guide plate HP sensor does not detect the home position of the exit guide
plate within the prescribed time after the exit guide plate has moved to its home
position.
• The exit guide plate HP sensor does not turn off within the prescribed time after the
exit guide plate has moved from its home position.
-24 - The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
367
6. Troubleshooting
• The jogger HP sensor does not detect the home position of the jogger fences
within the prescribed time after the jogger fences have moved to its home position.
• The jogger HP sensor does not turn off within the prescribed time after the jogger
fences have moved from its home position.
The 1st failure issues an original jam message, and the 2nd failure issues this SC code.
-30 -
• The motor harness is loose or broken
• Jogger fence HP sensor harness loose, broken
• Jogger fence motor disconnected, defective
• Jogger fence HP sensor disconnected, defective
• Jogger motor drive overloaded due to obstruction (jammed paper, paper scraps,
etc.)
• The feed-out HP sensor does not detect the home position of the feed-out belt
within the prescribed time after the feed-out belt has moved to its home position.
• The feed-out HP sensor does not turn off within the prescribed time after the feed-
out belt has moved from its home position.
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
-41 -
• Feed-out belt motor harness loose or broken
• Feed-out belt HP sensor harness loose or broken
• Feed-out belt motor disconnected, defective
• Feed-out belt HP sensor disconnected, defective
• Feed-out belt motor drive overloaded due to obstruction (jammed paper, paper
scraps, etc.)
368
Service Call Conditions
• The stapler HP sensor does not detect the home position of the stapler within the
prescribed time after the stapler has moved to its home position.
• The stapler HP sensor does not turn off within the prescribed time after the stapler
has moved from its home position.
The 1st detection failure issues a jam error, and the 2nd failure causes this SC code.
-42 -
• Stapler movement motor harness loose or broken
• Stapler HP sensor harness loose, broken
• Stapler movement motor disconnected, defective
• Stapler HP sensor disconnected, defective
• Stapler or motor drive overloaded due to obstruction (jammed paper, paper
scraps, etc.)
• The corner stapler motor does not switch off within the prescribed time after
operating.
• The corner stapler HP sensor does not detect the home position of the corner
stapler within the prescribed time after the corner stapler has moved to its home
position.
• The corner stapler HP sensor does not turn off within the prescribed time after the
corner stapler has moved from its home position.
-44 -
The 1st detection failure issues a jam error, and the 2nd failure causes this SC code.
• Staple jam
• Corner stapler motor disconnected, defective
• Corner stapler motor harness is loose or broken
• Corner stapler HP sensor disconnected, defective
• Number of sheets in stack exceeds allowed number of sheets for stapling
• Stapler motor obstructed
369
6. Troubleshooting
The upper tray paper height sensor does not change its status with the specified time
after the tray raises or lowers.
The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
-70 -
• Tray lift motor disconnected, defective
• Tray lift motor harness is loose or broken
• Stack height sensor disconnected, defective
• Tray lift motor overloaded due to obstruction (jammed paper, paper scraps, etc.)
• The shift roller HP sensor does not detect the home position of the upper tray within
the specified number of pulses after the upper tray has moved to its home position.
• The shift roller HP sensor does not turn off within the specified number of pulses
after the upper tray has moved from its home position.
-71 - The 1st detection failure issues a jam error, and the 2nd failure issues this SC code.
The shift motor HP sensor does not detect any change for 1.86 seconds after the shift
770 B motor has turned on at power on or during its operation.
The machine recognizes the finisher, but does not recognize the bridge unit.
791 D
• Bridge unit is not installed
• Bridge unit is installed incorrectly
• Defective bridge unit
370
Service Call Conditions
Finisher error
The machine does not recognize the bridge unit finisher, but recognizes the bridge unit.
792 B
• Poor finisher connector connections
• Finisher is not installed although the bridge unit is installed on the machine
• Defective finisher
SC Tables: SC8xx
-15
to - open () error
-18
-23
to - read () error
-24
371
6. Troubleshooting
-26
to - write () communication retry error
-28
-29
to - read () communication retry error
-30
-36
to - Sub-system error
-94
Monitor Error
This is a file detection and electronic file signature check error when the boot loader
attempts to read the self-diagnostic module, system kernel, or root system files from the
817 C OS Flash ROM, or the items on the SD card in the controller slot are false or corrupted.
The watchdog timer detect the error even if system processing normally.
818 C
• System program defective
• Controller board defective
• Optional board defective
372
Service Call Conditions
Due to a control error, a RAM overflow occurred during system processing. One of the
following messages was displayed on the operation panel.
• For more details about this SC code error, execute SP5990 to print an SMC report so you can
read the error code. The error code is not displayed on the operation panel.
373
6. Troubleshooting
CPU error
During the self-diagnostic, the controller CPU detects an error. There are 47 types
of error code (0001 to 4005) depending on the cause of the error. The CPU
detects an error and displays the specific error code with the program address
where the error occurs.
CPU/Memory Error
ASIC error
374
Service Call Conditions
The CPU checks if the ASIC timer works correctly compared with the CPU timer. If
the ASIC timer does not function in the specified range, this SC code is displayed.
[0D05] • System firmware problem
• Defective RAM-DIMM
• Defective controller
Replace the controller board.
[50A1] The CPU does not detect the video bridge device.
The CPU detects the video bridge device, but detects error data from the video
[50A2]
bridge device.
• For more details about this SC code error, execute SP5990 to print an SMC report so you can
read the error code. The error code is not displayed on the operation panel.
• HDD defective
• HDD harness disconnected, defective
375
6. Troubleshooting
PHY IC error
[6104]
The PHY IC on the controller cannot be correctly recognized.
NVRAM device does not exist, NVRAM device is damaged, or NVRAM socket
damaged.
824 C • NVRAM defective
• Controller board defective
• NVRAM backup battery exhausted
• NVRAM socket damaged
The one second counted by the RTC is different from the one second counted by the
[1501] CPU on the controller.
376
Service Call Conditions
Verification error
Error detected during a write/verify check for the standard RAM (SDRAM DIMM).
[0201]
• Loose connection
• Defective SDRAM DIMM
• Defective controller
Verification error
Error detected during a write/verify check for the optional RAM (SDRAM DIMM).
• Loose connection
• Defective SDRAM DIMM
[0301]
• Defective controller
377
6. Troubleshooting
The memory structure data error for the optional RAM (SDRAM DIMM) is detected
when the self-diagnostic is executed.
ASIC (Mandolin) for system control could not be detected. After the PCI configuration,
[0F30] the device ID for the ASIC could not be checked.
[0F31]
Replace the bridge board.
ASIC (Mandolin) for system control could not be detected. After the PCI configuration,
[0F41] the device ID for the ASIC could not be checked.
378
Service Call Conditions
A verify error occurred when setting data was read from the clock generator via the
I2C bus.
379
6. Troubleshooting
• During the I/O processing, a reading error occurred. The 3rd reading failure
840 D causes this SC code.
• During the I/O processing, a writing error occurred.
Defective EEPROM
841 D Mirrored data of the EEPROM is different from the original data in EEPROM.
During machine operation, the Wireless LAN device (Bluetooth) is inserted into the
controller board.
853 B
Not supported by this machine
• During machine operation, the Wireless LAN device (Bluetooth) is inserted into the
controller board.
380
Service Call Conditions
During machine operation, the Wireless LAN device (Bluetooth) is pulled out from the
controller board.
854 B
Not supported by this machine
• During machine operation, the Wireless LAN device (Bluetooth) is pulled out from
the controller board.
381
6. Troubleshooting
Other error:
• Same as SC991
• No HDD installed
-01 - • Unformatted HDD
• The encryption key on the controller is different from the one on the HDD
1. Install the HDD correctly.
2. Initialize the HDD.
• Same as SC863
382
Service Call Conditions
At power on, the HDD is detected. Power supply to the HDD is interrupted after the
system has entered the energy save mode, but after the HDD has been awakened from
the energy save mode, it does not return to the ready status within 30 sec.
861 D
• Harness between HDD and controller board disconnected, defective
• HDD power connector disconnected
• HDD defective
• Controller board defective
The number of bad sectors in the HDD (image data area) goes over 101.
383
6. Troubleshooting
The data written to the HDD cannot be read normally, due to bad sectors generated
during operation.
Note: [001] to [023] indicate the type of partition where the error occurred.
[002] a partition
[003] b partition
[004] c partition
[005] d partition
[006] e partition
[007] f partition
[008] g partition
- - [009] h partition
[010] I partition
[011] j partition
[012] k partition
[013] l partition
[014] m partition
[015] n partition
[016] o partition
[017] p partition
[018] q partition
[019] r partition
384
Service Call Conditions
[020] s partition
[021] q partition
[022] t partition
- - [023] u partition
• HDD defective
Note: If the bad sectors are generated at the image partition, the bad sector information
is written to NVRAM, and the next time the HDD is accessed, these bad sectors will not
be accessed for read/write operation.
385
6. Troubleshooting
During HDD operation, the HDD cannot respond to a CRC error query. Data transfer
does not execute normally while data is being written to the HDD.
Note: [001] to [023] indicate the type of partition where the error occurred.
[002] a partition
[003] b partition
[004] c partition
[005] d partition
[006] e partition
[007] f partition
[008] g partition
- - [009] h partition
[010] I partition
[011] j partition
[012] k partition
[013] l partition
[014] m partition
[015] n partition
[016] o partition
[017] p partition
[018] q partition
[019] r partition
386
Service Call Conditions
[020] s partition
[021] q partition
- - [022] t partition
[023] u partition
• HDD defective
387
6. Troubleshooting
HDD responded to an error during operation for a condition other than those for
SC863, 864.
Note: [001] to [023] indicate the type of partition where the error occurred.
[002] a partition
[003] b partition
[004] c partition
[005] d partition
[006] e partition
[007] f partition
[008] g partition
- - [009] h partition
[010] I partition
[011] j partition
[012] k partition
[013] l partition
[014] m partition
[015] n partition
[016] o partition
[017] p partition
[018] q partition
[019] r partition
388
Service Call Conditions
[020] s partition
[021] q partition
- - [022] t partition
[023] u partition
• HDD defective.
The machine detects an electronic license error in the application on the SD card in the
controller slot immediately after the machine is turned on. The program on the SD card
contains electronic confirmation license data. If the program does not contain this
866 B license data, or if the result of the check shows that the license data in the program on
the SD card is incorrect, then the checked program cannot execute and this SC code is
displayed.
867 D • The SD card in the slot is removed while the machine is on.
Insert the SD card, then turn the machine off and on.
389
6. Troubleshooting
The address book data cannot be read from the HDD, SD card or flash ROM on the
controller where it is stored, or the data read from the media is defective.
• Software defective:
Turn the machine off/on. If this is not the solution for the problem, then replace the
controller firmware.
• Data corruption
• HDD defective.
870 B
More Details
1. Do SP5846-046 (Initialize All Setting & Addr Book) to reset all address book
data.
2. Reset the user information with SP5832-001 (HDD – HDD Formatting (All)).
3. Replace the HDD.
4. If there is the address book data backed up with SD card, restore the address
book data. Configure the same address book encryption key as the one
configured when backing up.
• The machine detects that the HDD is not operating correctly at power on.
• The machine detects that the HDD is not operating correctly (can neither read nor
872 B write) while processing incoming email.
• HDD defective
• The machine is turned off while the HDD is being accessed.
Do SP5832-001 to format the all data on the HDD.
An error is detected on the HDD immediately after the machine has been turned on, or
873 B power has been turned off while the machine has used the HDD.
390
Service Call Conditions
A data error is detected for the HDD/NVRAM after the Delete All option has been
used.
874 D Note:
The source of this error is the DataOverwriteSecurity module.
1. Turn the main switch off/on and try the operation again.
2. HDD defective
An error occurs while the machine deletes data from the HDD.
Turn the main switch off/on and try the operation again
391
6. Troubleshooting
TPM Error
392
Service Call Conditions
TCSD Error
If the processing program shows abnormal performance and the program is abnormally
899 D ended, this SC is issued.
SC Tables: SC9xx
393
6. Troubleshooting
- - • Software defective; turn the machine off/on, or change the controller firmware
• Insufficient memory
The NetFile file management on the HDD cannot be used, or a NetFile management
file is corrupted and operation cannot continue. The HDDs are defective and they
cannot be debugged or partitioned, so the Scan Router functions (delivery of received
faxes, document capture, etc.), Web services, and other network functions cannot be
- -
used.
HDD status codes are displayed below the SC code.
394
Service Call Conditions
Display Meaning
(-3) No label
Software error 1
990 D The software performs an unexpected function and the program cannot continue.
395
6. Troubleshooting
Software error 2
Undefined error
The number of executed application items on the operation panel reach the
994 C
maximum limit for the operation panel structure.
An application does not start after the user pushed the correct key on the operation
panel.
997 B
• Software bug
• A RAM or DIMM option necessary for the application is not installed or not
installed correctly.
Register processing does not operate for an application within 60 s after the
machine power is turned on. No applications start correctly, and all end
998 D abnormally.
• Software bug
• A RAM or DIMM option necessary for the application is not installed or not
installed correctly.
396
Electrical Component Defects
Component
CN Condition Symptom
(Symbol)
Open Jam Z
Duplex Entrance 217-A8 (IOB)
Shorted Jam Z
217-B9, Open
By-pass Paper Size B10,B12,B13 Paper size error
(IOB) Shorted
397
6. Troubleshooting
Component
CN Condition Symptom
(Symbol)
Open Jam A
Relay 1 216-A7 (IOB)
Shorted Jam A, B
216-A13 Open/
Tray Lift 1 SC501 is displayed.
(IOB) Shorted
Open Jam A
Relay 2 216-B7 (IOB)
Shorted Jam A, B
216-B13 Open/
Tray Lift 2 SC502 is displayed.
(IOB) Shorted
398
Electrical Component Defects
Component
CN Condition Symptom
(Symbol)
209-4, 5, 5, 8 Open/
Paper Size 1 Paper size error in tray 1
(IOB) Shorted
Open/
Lower Paper Height 1 210-4 (IOB)
Shorted Remaining paper volume in tray 2 on
Open/ the LCD is wrong.
Lower Paper Height 2 210-7 (IOB)
Shorted
Open/
Upper Paper Height 1 210-12 (IOB)
Shorted Remaining paper volume in tray 1 on
Open/ the LCD is wrong.
Upper Paper Height 2 210-15 (IOB)
Shorted
221-A10 Open/
Junction Jam Jam C
(IOB) Shorted
Open Jam C
Paper Exit 221-B2 (IOB)
Shorted Jam C
Open Jam C
Fusing Exit 221-B5 (IOB)
Shorted Jam C
399
6. Troubleshooting
Component
CN Condition Symptom
(Symbol)
Switches
Component
CN Condition Symptom
(Symbol)
400
Blown Fuse Conditions
• Use a correct rating fuse for the fuse replacement. Never use a wrong rating fuse. If do so, the
machine may be damaged.
Rating
Fuse Symptom at power on
115V 210 to 230V
401
6. Troubleshooting
Fuses
Fuse Address Part No. Q'ty
FU11 11071229 1
FU23, 24 11071216 2
402
7. Energy Saving
Energy Save
Energy Saver Modes
Customers should use energy saver modes properly, to save energy and protect the environment.
The area shaded grey in this diagram represents the amount of energy that is saved when the timers are
at the default settings. If the timers are changed, then the energy saved will be different. For example, if
the sleep mode timer is set to 240 min., the grey area will disappear, and no energy is saved before
240 min. expires.
Timer Settings
The user can set these timers with User Tools (System settings > Timer settings)
• Sleep mode timer (1 – 240 min):
The machine waits this amount of time to enter the sleep mode.
Default setting: 1 min
• Eco Night Sensor (1/5/30/60/120 min):
The machine waits this amount of time to enter the sleep mode or to turn off the power
automatically after the night sensor ambient light level is low.
Default setting: Power Off / 120 min / 1
403
7. Energy Saving
Recommendation
SP 8941 (Machine Status) keeps a record of the amount of time that the machine spends in each mode.
• 8941-001: Operating mode
• 8941-002: Standby mode
• 8941-004: Low power mode
With this data, and the power consumption values from the specifications, we can estimate the amount
of energy that is used by the machine.
This should only be used as a reference value, because the power consumption specifications are
measured in a controlled environment with a constant power supply.
To get an exact measurement at the customers site, a watt meter must be used to measure the actual
energy consumed.
To use SP8941 to calculate the energy consumed:
• At the start of the measurement period, read the values of SP8941 001 to 004.
• At the end of the measurement period, read the values of SP8941 001 to 004 again.
• Find the amount of time spent in each mode (subtract the earlier measurement from the later
measurement).
• Multiply this by the power consumption spec for each mode.
404
Energy Save
405
7. Energy Saving
Paper Save
Effectiveness of Duplex/Combine Function
Duplexing and the combine functions reduce the amount of paper used. This means that less energy
overall is used for paper production, which improves the environment.
1. Duplex:
2. Combine mode:
406
Paper Save
3. Duplex + Combine:
Using both features together can further reduce paper volume by 3/4!
To check the paper consumption, look at the total counter and the duplex counter.
The total counter counts all pages printed.
• For one duplex page, the total counter goes up by 2.
• For a duplex job of a three-page original, the total counter goes up by 3.
The duplex counter counts pages that have images on both sides.
• For one duplex page, the duplex counter goes up by 1.
• For a duplex job of a three-page original, the duplex counter will only increase by 1, even though
two sheets are used.
How to calculate the paper reduction ratio, when compared with Single-sided copying, with no 2-in-1
combine mode
Paper reduction ratio (%) = Number of sheets reduced: A/Number of printed original images: B x 100
• Number of sheets reduced: A
= Output pages in duplex mode/2 + Number of pages in Single-sided with combine mode +
Number of pages in Duplex with combine mode x 3/2
A = ((2) + (3) + (4))/2 + (5) + (6) x 3/2
• Number of printed original images: B
= Total counter6 + Number of pages in Single-sided with combine mode + Number of pages in
Duplex with combine mode
B = (1) + (5) + (6)
• (1) Total counter: SP 8581 001 (pages)
• (2) Single-sided with duplex mode: SP 8421 001 (pages)
407
7. Energy Saving
408 EN
Model AL-P2
Machine Code: M132
Appendices
September, 2012
TABLE OF CONTENTS
1. Appendix: General Specifications
General Specifications.......................................................................................................................................3
Main Frame.................................................................................................................................................... 3
Power Consumption....................................................................................................................................... 5
Printer Controller.............................................................................................................................................5
Supported Paper Sizes.......................................................................................................................................7
Paper Feed......................................................................................................................................................7
Paper Exit......................................................................................................................................................12
Software Accessories.......................................................................................................................................17
Printer Drivers............................................................................................................................................... 17
Utility Software............................................................................................................................................. 18
Optional Equipment......................................................................................................................................... 19
Two-tray Paper Feed Unit (D580)..............................................................................................................19
LCT 2000-sheet (D581)..............................................................................................................................19
LCT 1200-sheet (D631)..............................................................................................................................20
Bridge Unit (D634)......................................................................................................................................20
1000-Sheet Finisher (D588)...................................................................................................................... 21
3000-Sheet Finisher (D636)...................................................................................................................... 22
Punch Unit (D570) for 3000-Sheet Finisher..............................................................................................24
Output Jogger Unit (B703)......................................................................................................................... 25
2. Appendix: PM Tables
Maintenance Tables........................................................................................................................................ 27
Mainframe....................................................................................................................................................27
Options......................................................................................................................................................... 30
3. Appendix: Service Program Mode Tables
Service SP Tables............................................................................................................................................. 33
SP1-xxx.........................................................................................................................................................33
Engine SP Tables-1.......................................................................................................................................... 42
SP1-xxx: Feed.............................................................................................................................................. 42
Engine SP Tables-2.......................................................................................................................................... 57
SP2-xxx: Drum..............................................................................................................................................57
Engine SP Tables-3.......................................................................................................................................... 78
SP3-xxx: Process..........................................................................................................................................78
1
Engine SP Tables-4.......................................................................................................................................... 81
SP4-xxx: Scanner.........................................................................................................................................81
Engine SP Tables-5.......................................................................................................................................... 82
SP5-xxx: Mode............................................................................................................................................ 82
Engine SP Tables-6........................................................................................................................................135
SP6-xxx: Peripherals................................................................................................................................. 135
Engine SP Tables-7........................................................................................................................................143
SP7-xxx: Data Log.....................................................................................................................................143
Engine SP Tables-8........................................................................................................................................158
SP8-XXX: Data Log2................................................................................................................................. 158
Input Check.................................................................................................................................................... 181
Copier........................................................................................................................................................ 181
Options.......................................................................................................................................................186
Output Check................................................................................................................................................. 190
Copier........................................................................................................................................................ 190
1000-Sheet Finisher (D588)....................................................................................................................194
3000 /2000-Sheet (Booklet) Finisher (D636/D637)......................................................................... 195
Test Pattern Printing........................................................................................................................................197
2
1. Appendix: General Specifications
General Specifications
Main Frame
Configuration Desktop
Print Paper Weight By-pass: 52 - 216 g/m2 (14 lb. Bond - 80 lb. Cover)
3
1. Appendix: General Specifications
Standard:
1,200 sheets
(550 sheets/tray x 2 with 100 sheets in the by-pass tray)
Paper Capacity: Option:
4,400 sheets
(550 sheets/tray x 2 with 100 sheets in the by-pass tray, 1200-sheet
LCT and 2000-sheet LCT)
Taiwan 110V/60Hz, 14 A
Dimensions
670 x 684 x 640 mm
(W x D x H)
4
General Specifications
Noise Emission:
48dB or less
Printing
Noise Emission:
72dB or less
Stand-by
Power Consumption
NA 874W
Operating
EU, Asia 874W
NA 3.5W or less
Sleep Mode
EU, Asia 3.5W or less
NA 1550W or less
Maximum
EU, Asia 1470W or less
Printer Controller
Standard
• RPCS (Refined Printing Command Stream)
• PCL 6(XL)/5e
• PDF Direct
Printer Languages:
• Adobe PostScript 3
• MediaPrint: JPEG/TIFF
Option
• IPDS
5
1. Appendix: General Specifications
PCL 5e:
300 x 300 dpi
600 x 600 dpi : Fast (1-bit)
PCL 6:
600 x 600 dpi : Fast (1-bit)
Resolution and
PS3 / PDF Direct:
Gradation:
300 x 300 dpi / 600 x 600 dpi
XPS:
600 x 600 dpi : Fast (1-bit)
IPDS:
300 x 300 dpi/ 600 x 600 dpi
Standard:
• USB2.0 Type A (2 ports) and Type B
• Ethernet (100 Base-TX/10 Base-T)
• 3 SD slots (Operation panel, Option use, and service use)
Host Interfaces: Optional:
• Gigabit Ethernet (1000 Base-T)
• IEEE1284 parallel x 1
• IEEE802.11a/b/g (Wireless LAN)
• NIC2Port (Print server)
Standard: 512 MB
Memory Maximum: 1024 MB
(Resident 512 MB + Additional 512 MB)
HDD 120 GB
6
Supported Paper Sizes
North America
BT: By-pass Tray, Std Tray: Standard Tray, Op Tray: Optional Tray, LCT 1000: Large Capacity Tray:
1000-sheet, LCT 1200: Large Capacity Tray: 1200-sheet, DU: Duplex Unit
Government
8.25" x 14" B B B - - S
Legal SEF
7
1. Appendix: General Specifications
G LT SEF 8” x 10.5” B B B - - S
12” x 18”
12” x 18” B B B - - -
(A3W) SEF
8
Supported Paper Sizes
Custom Width
Length
Remarks:
Supported but the size is not automatically detected. (The size needs to be set by
B
operation panel and also printer driver.)
S Supported
- Not supported
Europe/ Asia
BT: By-pass Tray, Std Tray: Standard Tray, Op Tray: Optional Tray, LCT 1000: Large Capacity Tray:
1000-sheet, LCT 1200: Large Capacity Tray: 1200-sheet, DU: Duplex Unit
9
1. Appendix: General Specifications
Government
8.25" x 14" B B B - - Y
Legal SEF
G LT SEF 8” x 10.5” B B B - - Y
12” x 18”
12” x 18” B B B - - -
(A3W) SEF
10
Supported Paper Sizes
Width
Custom
Length
Remarks:
Supported but the size is not automatically detected. (The size needs to be set by
B
operation panel and also printer driver.)
S Supported
11
1. Appendix: General Specifications
- Not supported
Paper Exit
MF: Main Frame, Prf: Proof, Clr: Clear, Shf: Shift, Stp: Staple, SS: Saddle Stitch,
2P: 2 Holes Punch, N2P: North Europe 2 Holes, 3P: 3 Holes Punch,
Punch 4 P: 4 Holes Punch, N4P: North Europe 4 Holes Punch
3000-sheet finisher
Size
Paper MF 2P/
(W x L) Prf Clr Shf Stp SS 3P 4P N4P
N2P
A3 W 12" x 18" Y Y Y Y 30 15 - - - -
297 x
A3 SEF Y Y Y Y 30 15 Y Y Y Y
420 mm
210 x
A4 SEF Y Y Y Y 50 15 Y - - Y
297 mm
297 x
A4 LEF Y Y Y Y 50 - Y Y Y Y
210 mm
148 x
A5 SEF Y Y Y Y - - Y - - Y
210 mm
210 x
A5 LEF Y Y Y Y - - Y - - Y
148 mm
105 x
A6 SEF Y Y Y - - - - - - -
148 mm
257 x
B4 SEF Y Y Y Y 30 15 Y Y Y*4 Y*4
364 mm
182 x
B5 SEF Y Y Y Y 50 15 Y - - Y
257 mm
257 x
B5 LEF Y Y Y Y 50 Y Y Y Y Y
182 mm
12
Supported Paper Sizes
3000-sheet finisher
Size
Paper MF 2P/
(W x L) Prf Clr Shf Stp SS 3P 4P N4P
N2P
128 x
B6 SEF Y Y Y - - - - - - -
182 mm
Government 8.25" x
Y Y Y Y 30 - Y - - Y
Legal SEF 14"
5.5" x
Half Letter SEF Y Y Y Y - - Y - - Y
8.5"
7.25" x
Executive SEF Y Y Y Y 50 - Y - - Y
10.5"
10.5" x
Executive LEF Y Y Y Y 50 - Y Y Y Y
7.25"
8.25" x
Y Y Y Y 30 - Y - - Y
13"
10" x 14" Y Y Y Y 30 - Y Y - Y
8" x 10" Y Y Y Y 50 - Y - - Y
267 x
8K Y Y Y Y 30 - Y Y Y Y
390 mm
195 x
16K SEF Y Y Y Y 50 - Y - - Y
267 mm
13
1. Appendix: General Specifications
3000-sheet finisher
Size
Paper MF 2P/
(W x L) Prf Clr Shf Stp SS 3P 4P N4P
N2P
267 x
16K LEF Y Y Y Y 50 - Y Y Y Y
195 mm
4.125" x
Com10 Env. Y Y*1 Y*2 - - - - - - -
9.5"
3.875" x
Monarch Env. Y - Y - - - - - - -
7.5"
114 x
C6 Env. Y - Y - - - - - - -
162 mm
162 x
C5 Env. Y - Y - - - - - - -
229 mm
110 x
DL Env. Y - Y - - - - - - -
220 mm
Remarks:
Y Supported
15 Output up to 15 sheets
30 Output up to 30 sheets
50 Output up to 50 sheets
- Not supported
14
Supported Paper Sizes
MF: Main Frame, Prf: Proof, Clr: Clear, Shf: Shift, Stp: Staple
A3 W 12" x 18" Y Y Y Y 30 -
Government
8.25" x 14" Y Y Y Y 30 Y
Legal SEF
15
1. Appendix: General Specifications
8.25" x 13" Y Y Y Y 30 Y
11" x 15" Y Y Y Y 30 Y
Folio SEF
10" x 14" Y Y Y Y 30 Y
8" x 10" Y Y Y Y 30 Y
8K 267 x 390 mm Y Y Y Y 30 Y
Custom Y Y - - - -
Remarks:
Y Supported
30 Output up to 30 sheets
50 Output up to 50 sheets
- Not supported
16
Software Accessories
Software Accessories
The printer drivers and utility software are provided on one CD-ROM. An auto-run installer allows you to
select which components to install.
Printer Drivers
17
1. Appendix: General Specifications
Utility Software
Software Description
Font Manager A font management utility with screen fonts for the printer
(XP / Vista) This is provided on the printer drivers CD-ROM
18
Optional Equipment
Optional Equipment
Two-tray Paper Feed Unit (D580)
Paper Height Detection: 5 steps (100%, 70%, 30%, 10% (Near end), and Empty)
19
1. Appendix: General Specifications
Standard sizes
A6 SEF to A3, HLT to DLT
Paper Size: Non-standard sizes
Width: 90 to 305 mm
Length: 148 to 1260 mm
20
Optional Equipment
Upper Tray
Lower Tray
No staple mode:
12" x 18"/305 x 457.2 mm, A3 to B5, DLT to HLT
Paper Size:
Staple mode:
12" x 18"/305 x 457.2 mm, A3, B4, A4, B5, DLT to LT
No staple mode:
1,000 sheets (A4/LT or smaller: 80 g/m2, 20 lb.)
500 sheets (B4 /LG or larger: 80 g/m2, 20 lb.)
Staple mode: (80 g/m2, 20 lb., number of sets)
21
1. Appendix: General Specifications
Power Consumption: 50 W
Finisher
Paper Weight 52 g/m2 - 160 g/m2 (14 lb. Bond - 60 lb. Cover)
22
Optional Equipment
Paper Weight 52 g/m2 - 256 g/m2 (14 lb. Bond - 68 lb. Bond)
Staples
B5 - A3
Paper Size
8.5" x 11" - 11" x 17", 12" x 18"
23
1. Appendix: General Specifications
Scandinavia 4 holes
24
Optional Equipment
This jogger unit is installed above the shift tray of the Finisher SR4080.
Paper Size:
Paper Weight:
Power Source:
Power Consumption:
Weight:
Size (W x D x H):
25
1. Appendix: General Specifications
26
2. Appendix: PM Tables
Maintenance Tables
Amounts mentioned as the PM interval indicate the number of prints.
Mainframe
Chart: A4 (LT)/5%
Mode: 4 copies / original (prints/job)
Ratio 30%
Environment: Normal temperature and humidity
Yield may change depending on circumstances and print conditions.
Symbol keys: C: Clean, R: Replace, L: Lubricant, I: Inspect
Charge Roller R
Side Seal C
Pick-off Pawls R
Quenching Lamp C
Development Unit
27
2. Appendix: PM Tables
Development Filter R
Developer R I
Entrance Seal C I
Side Seal C
Transfer Belt R
Dry cloth
To prevent damage to the
Transfer Belt Cleaning Blade R cleaning blade, always
replace these items
together.
Fusing Unit
Hot Roller R
Pressure Roller R
Fusing Thermistors R
Cleaning Roller C
28
Maintenance Tables
- R
Brake Pad R
- R
Paper Feed
29
2. Appendix: PM Tables
Duplex Unit
Paper Exit
Options
Item EM Remarks
30
Maintenance Tables
Item EM Remarks
Item EM Remarks
Item EM Remarks
31
2. Appendix: PM Tables
Damp cloth
Rollers C
(Water / Alcohol)
Item EM Remarks
Item EM Remarks
Item EM Remarks
32
3. Appendix: Service Program Mode
Tables
Service SP Tables
SP1-xxx
bit 0 DFU - -
bit 1 DFU - -
bit 2 DFU - -
Enable: The MFP I/O Timeout setting will have no effect. I/O Timeouts will never
occur.
bit 5 DFU - -
bit 6 DFU - -
Enable: The machine prints all RPCS and PCL jobs with a border on the edges of the
printable area.
33
3. Appendix: Service Program Mode Tables
bit 0 DFU - -
bit 1 DFU - -
A collation type (shift or normal) will be applied to all jobs that do not already have
a ‘Collate Type’ configured.
bit 4 DFU - -
bit 5 DFU - -
bit 6 DFU - -
bit 7 DFU - -
34
Service SP Tables
bit 0 DFU - -
bit 1 DFU - -
Enable: Uses the same left margin as older HP models such as HP4000/HP8000.
In other words, the left margin defined in the job (usually "<ESC>*r0A") will be
changed to "<ESC>*r1A"
bit 3 DFU - -
bit 4 DFU - -
bit 5 DFU - -
bit 6 DFU - -
bit 7 DFU - -
bit 0 DFU - -
bit 1 DFU - -
bit 2 DFU - -
Enable: Increases printing speed but simplex pages may be printed on the back side
of the sheet.
bit 4 DFU - -
bit 5 DFU - -
bit 6 DFU - -
35
3. Appendix: Service Program Mode Tables
If enabled, users will be able to configure a Collate Type, Staple Type, and Punch
bit 0 Type from the operation panel. The available types will depend on the device and
configured options.
After enabling the function, the settings will appear under:
"User Tools > Printer Features > System"
If a paper size or type mismatch occurs during the printing of multiple copies, only a
single copy is output by default. Using this Bit Switch, the device can be configured
to print all copies even if a paper mismatch occurs.
If this BitSw is enabled, SDK applications will not be able to alter print data. This is
achieved by preventing SDK applications from accessing a module called the "GPS
Filter".
Note: The main purpose of this BitSw is for troubleshooting the effects of SDK
applications on data.
bit 4 Increase max number of the stored jobs to 1000 Disable Enable (1000)
jobs. (100)
Enable: Changes the maximum number of jobs that can be stored on the HDD via
Job Type settings to 1000. The default is 100.
bit 5 DFU - -
36
Service SP Tables
If enabled, the image rotation will be performed as they were in the specifications of
older models for the binding of pages of mixed orientation jobs.
The old models are below:
- PCL: Pre-04A models
- PS/PDF/RPCS:Pre-05S models
bit 7 1: Enable
Letterhead mode printing 0: Disable
(Duplex)
bit 0 If enabled, simplex pages (in mixed simplex/duplex PS/PCL5 jobs only) and the last
page of an odd paged duplex job (PS, PCL5, PCL6), are always routed through the
duplex unit. Not having to switch paper paths increases the print speed slightly.
bit 1
DFU - -
to 7
bit 0
DFU - -
to 3
37
3. Appendix: Service Program Mode Tables
Switches the edge to edge printing setting for custom-made machines (BMS).
bit 5
DFU - -
to 7
"Disabled
PDL Auto Detection timeout of jobs submitted via "Enabled
USB or Parallel Port (IEEE 1284). (Immediatel
(10 seconds)"
y)"
bit 0
To be used if PDL auto-detection fails. A failure of PDL autodetection doesn't
necessarily mean that the job can't be printed. This bit switch tells the device whether
to time-out immediately (default) upon failure or to wait 10 seconds.
bit 1 DFU - -
If this bit switch, all jobs will be cancelled after a jam occurs.
Note: If this bitsw is enabled, printing under the following conditions might result in
problems:
- Job submission via USB or Parallel Port
- Spool printing (WIM >Configuration > Device Settings > System)
This bitsw causes the device to revert to the behavior of previous generations. It only
takes effect if "Bypass Tray Setting Priority" = "Driver/Command".
Previous spec (bitsw=1): If a standard sized paper mismatch occurred in the bypass
tray, the MFP always prompted for SEF paper.
If this bitsw=0 (default) then in the event of a standard sized paper mismatch, the
MFP will always prompt for paper of the rotation (SEF/LEF) determined by the MFP
bypass tray paper setting or by the bypass tray sensor.
38
Service SP Tables
When enabled, if multiple collated copies are printed, the device no longer
responds to PJL USTATUS with the number of pages in the current copy. Instead the
device will return the total number of pages for all copies.
Bit 5 DFU
- -
to 7
bit 0
DFU - -
to 4
If enabled, you can lock or unlock the [List/Test Print] items under the Pinter Features
menu when the Store and Skip Errored Job Function is on.
Bit 7 DFU - -
When enabled, the [Multiple Lists] menu is displayed in [List / Test Print] under the
Printer Features menu.
39
3. Appendix: Service Program Mode Tables
Bit 2 DFU
- -
to 7
bit 0
DFU - -
to 7
1005
1005 002
[0 to 1 / 1 ]
1007 001 0: Displays the info.
1: Does not display the info.
1110 002 0: Disable 1: Enable Selects the setting for the media print device.
40
Service SP Tables
41
3. Appendix: Service Program Mode Tables
Engine SP Tables-1
SP1-xxx: Feed
Side-to-Side Registration
1002* Adjusts the side to side registration by changing the laser main scan start position for
each mode.
001 By-pass
002 Tray 1
003 Tray 2
005 Tray 4
006 LCT
007 Duplex
42
Engine SP Tables-1
[0 to 1 / 0 / 1]
002 LG Detection
0: LT SEF, 1: LG
43
3. Appendix: Service Program Mode Tables
Fusing Idling
Switches fusing idling on/off. When on, printing will not start until enough time has
elapsed so the hot roller can reach optimum temperature. This ensures even heat on
1103* the hot roller.
Switch on if fusing on the 1st and 2nd copies is incomplete (this may occur if the room
is cold.). You must switch SP1103-1 ON before you set the fusing interval with
SP1103-2.
44
Engine SP Tables-1
On-Off/Phase
Selects the fusing temperature control method. After changing this setting, be sure to
turn the machine off and on again with the main power switch to enable the new
setting.
[0 to 1 / 0 / 1]
0: Normal (ON/OFF control). Allows full application from ac power supply to bring
the hot roller up to the target fusing temperature then shuts off. Determines the on-time
from the present temperature (detected by the thermistor on the hot roller) and the
temperature of 1 cycle before.
1: Phase (hysterisis) control. Sets the upper and lower limits for the temperature; at the
1104*
lower temperature the fusing lamp is on and at the higher temperature the fusing lamp
is off.
Change this setting to "0" only if the user has excessive electrical noise or interference
on the power supply line. Such interference can cause voltage to drop when power is
applied using the ON/OFF control method.
Interference can be caused by the general poor quality of the power supply lines, or if
the machine is sharing a power supply with other electrical devices such as fluorescent
lights. Before changing this setting, make sure that the machine is connected to a
power supply not shared by other electrical equipment.
• Selecting Phase control ("1") could cause the fusing temperature control board to
emit low pitched noise
Allows adjustment of the hot roller temperature at the center and ends of the roller for the
quality or thickness of the paper. The hot roller in this machine has two fusing lamps: one
1105* heats the center of the roller, the other heats both ends. Each fusing lamp can be adjusted
separately.
The "re-load temperature" is the "print ready temperature". When the fusing temperature
exceeds this setting, the machine can operate. Do not set up a re-load temperature (Re-
load Temp. = Fusing. Temp – SP Value.) that is higher than the SP1-105-2 setting.
45
3. Appendix: Service Program Mode Tables
Sets the reload temperature for the center of the hot roller. This setting depends on the
target temperature.
003 Reload temp. = Target Temp – This SP Setting
• Do not set a temperature that is higher than the setting for SP1105 1 (Roller Center:
Trays)
Sets the reload temperature for the ends of the hot roller. This setting depends on the
target temperature.
004 Reload temp. = Target Temp – This SP Setting
• Do not set a temperature that is higher than the setting for SP1105 2 (Roller Ends:
Trays)
005 to The following SPs adjust the fusing temperature at the center or ends of the hot roller for
022 each paper type.
46
Engine SP Tables-1
023 Feed Waiting: Plain Turns the feed waiting mode on or off for each
paper type.
024 Feed Waiting: M-Thick
[0 to 1 / 0 / 1]
025 Feed Waiting: Thick 1 0=Off, 1=On
026 Feed Waiting: Thick 2 The paper waits at the registration roller until
the fusing temperature reaches the prescribed
temperature (adjustable with SP1105-028 to
-37).
027 Feed Waiting: Thin If you enable this feature, also set SP
1105-38 to a convenient value for the
customer.
032 Feed Wait: Center Minus: Thick 1 Adjusts the offset value for each re-load
temperature to exit the feed waiting mode.
033 Feed Wait: Ends Minus: Thick 1 [0 to 60 / 0 / 1 deg]
034 Feed Wait: Center Minus: Thick 2
47
3. Appendix: Service Program Mode Tables
003 Machine Inside at Power On Displays the temperature inside the machine.
001 Execution
48
Engine SP Tables-1
[0 to 1 / 0 / 1] 0:OFF, 1:ON
This SP setting determines whether SC559 is issued after three paper late jams occur in
the fusing unit. After this SP code is turned on, a counter monitors the number of paper
late jams that occur in the fusing unit. After the 3rd occurrence of a fusing jam, SC559
is issued and the machine cannot be used until the service technician releases the error.
• Switching the machine off/on does not reset this jam counter. The counter is reset
after the cause of the jam has been removed and a sheet of paper successfully
passes the fusing exit sensor.
MotorSpeedAdjust
Adjusts the speeds of each motor. Each step decreases or increases motor speed in
0.05% increments
Regist: Registration motor, Feed: Feed motor,
1801* Duplex: Duplex/By-pass motor, Inverter: Duplex inverter motor,
Exit: Paper exit motor, Bridge: Bridge unit drive motor,
OpcMot: Drum motor, TransferMot: Transfer/Development Motor,
FusingMot: Fusing motor,
DevPuddleMot: Development Paddle motor
49
3. Appendix: Service Program Mode Tables
50
Engine SP Tables-1
033 OpcMot:90
034 OpcMot:154
035 OpcMot:180
036 OpcMot:230
037 TransferMot:90
038 TransferMot:154
[-4 to 4 / 0 / 0.01 %]
039 TransferMot:180
040 TransferMot:230
041 FusingMot:90
042 FusingMot:154
043 FusingMot:180
044 FusingMot:230
EU [0 to 100 / 90 / 1 %]
Web Near End Setting
004 ASIA/NA [0 to 100 / 92 / 1 %]
51
3. Appendix: Service Program Mode Tables
007 Adjusts the threshold for paper feeding. When the time between trailing edge
detection and leading edge detection is within the value of this setting, the machine
determines that the paper is still being fed.
Set 0:Off/1:On [0 or 1 / 0 / 1]
001
0:Off/1:On
52
Engine SP Tables-1
53
3. Appendix: Service Program Mode Tables
54
Engine SP Tables-1
019 Waiting Time: Low: Thick 2 Adjusts the threshold time to enter the CPM
down mode.
020 Waiting Time: Low: Thin [0 to 180 / 60 / 1 sec]
021 Waiting Time: Medium: Plain The machine determines whether the CPM
down mode is activated or not after the time
022 Waiting Time: Medium: M-Thick specified with these SPs has passed.
023 Waiting Time: Medium: Thick 1
55
3. Appendix: Service Program Mode Tables
56
Engine SP Tables-2
Engine SP Tables-2
SP2-xxx: Drum
002 Adjusts the voltage applied to the charge roller when making the VSDP ID sensor
pattern (for charge roller voltage correction). The actual charge roller voltage is this
value plus the value of SP2001-1.
001 Adjusts the lower threshold value for the charge roller correction.
When the value of VSDP/VSG is greater than this value, the charge roller voltage
increases by 30 V (e.g., from –500 to –530).
002 Adjusts the upper threshold value for the charge roller correction.
When the value of VSDP/VSG is greater than this value, the charge roller voltage
decreases by 30 V (absolute value).
57
3. Appendix: Service Program Mode Tables
003 Left
[0 to 9 / 2 / 0.1mm]
004 Right
58
Engine SP Tables-2
LD Power Adjustment(DFU)
[0 to 24 / 0 /1 ]
001 Pattern Selection
Test pattern of the GAVD
59
3. Appendix: Service Program Mode Tables
0: None
13: Independent Pattern (4 dot)
1: Vertical Line (1 dot)
14: Trimming Area
2: Vertical Line (2 dot)
15: Hound's Tooth Check (Vertical)
3: Horizontal Line (1 dot)
16: Hound's Tooth Check (Horizontal)
4: Horizontal Line (2 dot)
17: Black Band (Horizontal)
5: Grid Vertical Line
18: Black band ( Vertical)
6: Grid Horizontal Line
19: Checker Flag Pattern
7: Grid pattern small
20: Grayscale (Vertical Margin)
8: Grid Pattern Large
21: Grayscale (Horizontal Margin)
9: Argyle Pattern Small
22: Two Beam Density Pattern
10: Argyle Pattern Large
23: Full Dot Pattern
11: Independent pattern (1 dot)
24:All white Pattern
12: Independent Pattern (2 dot)
[0 to 15 / 15 /1 ]
002 Density Set the density of the test pattern which is output in
SP2109-001. This SP is not used for the Grayscale patterns.
60
Engine SP Tables-2
Sets the amount of toner supplied every second by the toner supply motor. The length
001 of time the motor remains on is determined by the data read by the TD sensor and ID
sensor.
Increasing this value reduces the toner supply clutch on time. Use a lower value if the
user tends to make lots of copies that have a high proportion of black.
Displays the toner supply correction coefficient (K). It can also be used to adjust K, but
002 the value is changed again when VT is measured for the next copy.
The toner supply rate depends on the amount of toner in the toner bottle. This change is
corrected using this coefficient. This SP can be used to check the toner supply
condition. The lower the value of K, the lower the toner density
P Pattern Cycle
2210*
Sets the interval between ID sensor pattern prints.
001* Sets the interval between ID sensor pattern printing. For users that do not make many
copies daily, set a smaller interval to compensate for the effects of seasonal and
weather changes.
61
3. Appendix: Service Program Mode Tables
2213*
• 90 copies: Toner end is determined if a low density image (Vref < Vt(10)) is
detected 90 times after toner near end.
• If "1" is selected, the machine stops printing when the TD sensor output drops
below the prescribed level.
• Select 1 or 2 if the customer normally makes copies of very high density.
Vref Setting
Adjusts the TD sensor reference voltage (Vref). Change this value after replacing the
development unit with another development unit that contains toner.
[1 to 5 / 4 / 0.01 ]
2220* 1. Check the value of SP2-220 in both the machine containing the test unit and the
machine that you are going to move it to.
2. Install the test development unit, and then input the VREF for this unit into
SP2-220.
3. After the test, put back the old development unit, and change SP2-220 back to
the original value.
2221* Adjusts the threshold for the reverse rotation of the drum and development/transfer
motors. This helps the drum and transfer belt cleaning operations. This reverse rotation
will interrupt a multiple printing job.
2223* Vt Display
Current [0 to 5 / 4 / 0.01]
001
Displays the TD sensor output voltage for the immediately previous copy.
62
Engine SP Tables-2
GAIN [0 to 255 / 0 / 1]
004
Displays the GAIN value used to calculate the on time for the toner supply motor.
Developer Lot
2228* Displays the lot number of the developer. (The lot number is embossed on the top edge
of the developer pack.)
2301* If the transfer current of image area is set highly than normal, the print image is easily
come out. If the leading transfer current is set as same, the black line is come out due to
exfoliation leave.
003 Adjusts the transfer current for copying at leading edge the first side of the paper.
Increase the current to separate the paper from the drum properly in high humidity and
high temperature conditions.
004 Adjusts the transfer current for copying at leading edge the second side of the paper.
Increase the current to separate the paper from the drum properly in high humidity and
high temperature conditions.
63
3. Appendix: Service Program Mode Tables
005 Adjusts the transfer current for copying from the by-pass tray.
If the user normally feeds thicker paper from the bypass tray, use a higher setting.
Adjusts the transfer current for copying at the leading edge of paper fed from the by-
006 pass tray.
Increase the current to separate the paper from the drum properly in high humidity and
high temperature conditions.
Adjusts the lower paper width threshold for the transfer current, charge voltage, and
001 development bias corrections.
Use this SP when an image problem (e.g., insufficient toner transfer) occurs with a small
width paper. If the paper width is smaller than this value, the transfer current will be
multiplied by the factor in SP2-309-3 (paper tray) or SP2-309-5 (by-pass).
Adjusts the upper paper width threshold for the transfer current, charge voltage, and
002 development bias corrections.
As for SP2-309-1, but the factors are in SP2-309-4 (paper tray) and SP2-309-6 (by-
pass).
64
Engine SP Tables-2
65
3. Appendix: Service Program Mode Tables
2310* Adjusts the transfer current for each paper type. If the transfer current of the image
area is set higher than normal, the print image easily comes out. If the leading edge
transfer current is set the same, black lines come out.
002 Adjusts the transfer current for the leading edge of the first side of the paper. Increase
the current to separate the paper from the drum properly in high humidity and high
temperature conditions (Thick 1).
004 Adjusts the transfer current for the leading edge of the second side of the paper (Thick
1). Increase the current to separate the paper from the drum properly in high humidity
and high temperature conditions.
66
Engine SP Tables-2
006 Adjusts the transfer current for the leading edge of paper (Thick 2). Increase the current
to separate the paper from the drum properly in high humidity and high temperature
conditions.
008 Adjusts the transfer current for the leading edge of paper (OHP). Increase the current
to separate the paper from the drum properly in high humidity and high temperature
conditions.
010 Adjusts the transfer current for the leading edge of paper (Envelopes). Increase the
current to separate the paper from the drum properly in high humidity and high
temperature conditions.
012 Adjusts the transfer current for the leading edge of the first side of the paper (M-Thick).
Increase the current to separate the paper from the drum properly in high humidity and
high temperature conditions.
014 Adjusts the transfer current for the leading edge of the second side of the paper (M-
Thick). Increase the current to separate the paper from the drum properly in high
humidity and high temperature conditions.
67
3. Appendix: Service Program Mode Tables
016 Adjusts the transfer current for the leading edge of the first side of the paper (Special
1). Increase the current to separate the paper from the drum properly in high humidity
and high temperature conditions.
018 Adjusts the transfer current for the leading edge of the second side of the paper
(Special 1). Increase the current to separate the paper from the drum properly in high
humidity and high temperature conditions.
020 Adjusts the transfer current for the leading edge of the first side of the paper (Special
2). Increase the current to separate the paper from the drum properly in high humidity
and high temperature conditions.
022 Adjusts the transfer current for the leading edge of the second side of the paper
(Special 2). Increase the current to separate the paper from the drum properly in high
humidity and high temperature conditions.
024 Adjusts the transfer current for the leading edge of the first side of the paper (Special
3). Increase the current to separate the paper from the drum properly in high humidity
and high temperature conditions.
68
Engine SP Tables-2
026 Adjusts the transfer current for the leading edge of the second side of the paper
(Special 3). Increase the current to separate the paper from the drum properly in high
humidity and high temperature conditions.
Use this SP when an image problem occurs caused by the pick-off pawls. This SP is for
2602* line speeds of 230 or 180 mm/s. Set PTL control (SP2603-001) to “1: ON” after
installing the PTL. If PTL control is set to ON, black lines come out. Set SP2911-002 (or
005, 008, 011) to “20” when using the PTL.
Use this SP when an image problem occurs caused by the pick-off pawls. This SP is for
2603* the line speed of 154 mm/s. Set PTL control (SP2603-001) to “1: ON” after installing
the PTL. If the PTL control is set to ON, black lines come out. Set SP2911-002 (or 005,
008, 011) to “20” when using the PTL.
69
3. Appendix: Service Program Mode Tables
Use this SP when an image problem occurs caused by the pick-off pawls. This SP is for
2604* the line speed of 90 mm/s. Set PTL control (SP2603-001) to “1: ON” after installing
the PTL. If the PTL control is set to ON, black lines come out. Set SP2911-002 (or 005,
008, 011) to “20” when using the PTL.
Performs the TD sensor initial setting and allows the service technician to enter the lot
number of the developer. (The lot number is embossed on the edge of the developer
2801* package.) This SP mode controls the voltage applied to the TD sensor to make the TD
sensor output about 3.0 V. Press "Execute" to start. After finishing this, the TD sensor
output voltage is displayed.
Use this mode only after installing the machine, changing the TD sensor, or adding
new developer.
70
Engine SP Tables-2
VTMIN [1 to 5 / 1 / 0.01vol ]
003
Adjusts the minimum value for SP2802 1.
Process Setting
2805 Performs the developer initialization. Press "Execute" to start. This SP should be
performed after doing SP2801 at installation and after replacing the drum.
Grayscale Setting
2810
Initializes the LD power setting. This SP should be done after replacing the drum.
Reverse time [0 to 9 / 4 / 1 ]
001
Sets the reverse time of the drum motor after the end of a job.
Interval time [0 to 19 / 9 /1 ]
002
Sets the waiting time of the drum motor reverse after the end of a job.
71
3. Appendix: Service Program Mode Tables
72
Engine SP Tables-2
Interval [0 to 10 / 3 / 1 ]
002
Sets the reverse time of the transfer/development motor after the end of a job.
Adjusts the charge roller voltage used when paper with a small width is fed from the
by-pass tray. The paper width below which the correction starts depends on the value
001 of SP2-309-1.
Use this SP when an image problem (such as white spots at the center of black dots or
breaks in thin black lines) occurs when paper with a small width is fed from the by-pass
feed tray.
Adjusts the charge roller voltage used when paper with a small width is fed from the
002 by-pass tray. The paper width below which the correction starts depends on the value
of SP2-309-2.
Use this SP when an image problem (see 2-914-1) occurs when paper with a small
width is fed from the by-pass feed tray.
Adjusts the development bias used when paper with a small width is fed from the by-
003 pass tray. The paper width below which the correction starts depends on the value of
SP2-309-1.
Use this SP when an image problem (see 2-914-1) occurs when paper with a small
width is fed from the by-pass feed tray.
Adjusts the development bias used when paper with a small width is fed from the by-
004 pass tray. The paper width below which the correction starts depends on the value of
SP2-309-2.
Use this SP when an image problem (see 2-914-1) occurs when paper with a small
width is fed from the by-pass feed tray.
73
3. Appendix: Service Program Mode Tables
Applies a pattern of toner to the transfer belt at a defined interval between sheets on
the transfer belt in order to reduce friction between the belt surface and the cleaning
blade.
2964*
Under conditions of high temperature and high humidity, the density control feature
may reduce the amount of toner, which also reduces the amount of toner on the
surface of the transfer belt. With less toner on the belt, the friction between the belt and
the blade increases, and could cause the blade to bend or scour the surface of the
belt.
001 0: OFF, 1: ON [0 to 1 / 0 / 1 ]
2972* Controls the halftone density level to prevent deterioration of the OPC. The halftone
density is detected by the ID sensor, and the machine adjusts the intensity of the LD
beam according to the upper/lower limit setting.
74
Engine SP Tables-2
A smaller value allows a wider range of halftones at the dark end of the scale.
2973* Set s the halftone operation interval in order to prevent deterioration of the OPC. If the
number of copies exceeds this setting, at the end of the job, or if the door is opened
and closed, charge correction is executed.
Adjustment Mode [1 to 5 / 3 / 1 ]
001 Adjusts image density. Changing this setting adjusts development bias and ID sensor
output voltage that in turn raises or lowers image density.
2975* Sets a time for toner supply motor rotation for issuing the toner near end warning on
the operation panel. The time may need to be shorter for customers who run especially
large print jobs (working at night, for example) to ensure earlier warning of the toner
near end condition so toner out does not interrupt a long job.
75
3. Appendix: Service Program Mode Tables
Displays the total ON time of the toner supply motor, calculated from when the toner
bottle was replaced. Use this to check that the toner end count (SP2975) is working
properly.
2976*
When SP2975 is set to any value other than "0", this value is displayed when it
matches the setting of SP2975. When SP2975 is set to "0", SP2976 is disabled.
SP2976 is automatically set to zero by toner end recovery.)
[0 to 10 / 0 / 1 ]
0: Not detected
1: Detected by SP2975-001
001 Near End 2: Vt (10) - Vref > 0.2 and Vsp > 0.6
3: Vt (10) - Vref > 0.45
4: 0.45 > Vt (10) - Vref > 0.2 and toner end counter > 300
5 to 10: Not used
[0 to 10 / 0 / 1 ]
0: Not detected
1: Vsp > 2.0
2: Toner end counter > 90 when SP2213-001 is set to "0".
3: Toner end counter < 90 and Vt (10) > (Vref + 0.3) when
002 End
SP2213-001 is set to "0".
4: When SP2213-001 is set to "2"
5: Vsp > 0.9 when SP2213-001 is set to "2"
6: Special order
7 to 10: Not used
76
Engine SP Tables-2
Set the number of pages to print after toner and carrier initialization before the charge
input is increased to compensate for deterioration over time in the polarity of the
2980* carrier.
The strength in the polarity of the carrier in the toner will eventually decrease and
cause lower charge output. Setting the charge output to increase after a specified
number of copies can compensate for this effect.
77
3. Appendix: Service Program Mode Tables
Engine SP Tables-3
SP3-xxx: Process
Current [0 to 43 / 13 / 0.1 mA ]
001* Allows you to reset the PWM of the ID sensor LED to avoid a service call error after
clearing NVRAM or replacing the NVRAM.
The PWM data is stored by executing SP-3001-2.
Initialization -
Performs the ID sensor initial setting. ID sensor output for the bare drum (VSG) is
002 adjusted automatically to 4.0 ±0.2 V.
Press "Execute" to start. Perform this setting after replacing or cleaning the ID sensor,
replacing the drum, or clearing NVRAM.
P Sensor Output
78
Engine SP Tables-3
[0 to 1 / 0 / 1]
ON/OFF Setting
001 0: On, 1: Off
Turns on or off the new unit detection for the transfer belt unit and fusing unit.
3905* "Cleaning A": 15 sec. off/on cycle for the fusing motor.
"Cleaning B": Off (45 sec.) and On (15 sec.) cycle for the fusing motor.
002 Sets the number of additional execution times of the 1st cleaning mode.
[0 to 5 / 0 / 1 times]
004 Sets the number of additional execution times of the 2nd cleaning mode.
[0 to 5 / 0 / 1 times]
79
3. Appendix: Service Program Mode Tables
• All fans remain on during cleaning and then switch off 60sec after the cleaning
cycle ends.
[0 to 1 / 0 / 1 sheets]
007
0: Priority to printing (No job interruption)
1: Priority to cleaning (Job interruption)
80
Engine SP Tables-4
Engine SP Tables-4
SP4-xxx: Scanner
81
3. Appendix: Service Program Mode Tables
Engine SP Tables-5
SP5-xxx: Mode
Adds language available in user choice. (Only the languages registered in the
machine)
Refer to the displayed language list to set in the way showed below.
0: Europe/Asia (mm)
mm/inch Display Selection
1: North America (inch)
5024*
Selects the unit of measurement.
After selection, turn the main power switch off and on.
Accounting counter
82
Engine SP Tables-5
Display or does not display the remaining toner display icon on the LCD.
[0 to 1 / 0 / 1 ]
0: Not display, 1: Display
Setting
002 [0 to 11111111 / 0 / 1]
0: OFF, 1: ON
091 [0 to 2 / 0 / 1 ]
Product ID
Application Screen ID
093 Sets the display category of the application that is specified in SP5075-001.
[0 to 255 / 0 / 1 ]
83
3. Appendix: Service Program Mode Tables
Function Setting
001 [0 to 1 / 0 / 1 ]
0: Disabled, 1: Enabled
Specifies whether the counter is doubled for A3/DLT. "Yes" counts except from the
bypass tray. When "Yes" is selected, A3 and DLT paper are counted twice, that is A4
x2 and LT x2 respectively.
Selects the paper size (type) for both originals and copy paper.
5131* [0 to 2 / - / 1 step]
0: Japan, 1: North America, 2: Europe
After changing the setting, turn the copier off and on. If the paper size of the archive
files stored on the HDD is different, abnormal copies could result.
84
Engine SP Tables-5
[0 to 4294967295 / 0 / 1]
85
3. Appendix: Service Program Mode Tables
Enable or distance the prevention for RK4 (Accounting device) Disconnection. If the
5186 RK4 is disconnected for 10 seconds when this SP is set to "1 (Enable)", the machine
automatically jams a sheet of paper and stops.
[0 to 1 / 0 / 1]
This SP determines whether the machine can output paper if staples run out.
5199 [0 to 1 / 0 / 1]
0: OFF. Paper cannot exit if no staples are available.
1: ON. Paper can exit with no staples.
Time Difference
Sets the time clock for the local time. This setting is done at the factory before delivery.
The setting is GMT expressed in minutes.
[–1440 to 1440 / - / 1 min.]
Japan: +540 (Tokyo)
002 NA: -300 (NY)
EU: +60 (Paris)
CH: +480 (Peking)
TW: +480 (Taipei)
AS: +480 (Hong Kong)
KO: +540 (Korea)
5305-101
RTB 5a
5307 Summer Time
86
Engine SP Tables-5
• Make sure that both SP5-307-3 and -4 are correctly set. Otherwise, this SP is not
activated even if this SP is set to "1".
87
3. Appendix: Service Program Mode Tables
88
Engine SP Tables-5
[ / 0x00 / 0x01/step]
bit0: SDKJ Authentication
-0: Panel Type
-1: Remote Type
bit1: Using user code setup
-0: OFF, 1: ON
bit2: Using key-counter setup
-0: OFF, 1: ON
SDKJ1 Limit Setting….. SDKJ30 Limit bit3: Using billing external device setup
101 to 130
Setting -0: OFF, 1: ON
bit3: Using external billing device setup
-0: OFF, 1: ON
bit4: Using extended external billing device
setup
-0: OFF, 1: ON
bit5~6: Not used
bit7: Using extended function J limit users
-0: OFF, 1: ON
89
3. Appendix: Service Program Mode Tables
5411 LDAP-Certification
5412 Krb-Certification
[0 or 1 / 0 / 1/step]
Lockout On/Off
001 0: OFF, 1:ON
Turns on or off the account lock for the local address book account.
90
Engine SP Tables-5
[0 or 1 / 0 / 1/step]
0: OFF (Lockout is not cancelled.)
004 Sets the interval of the retry for accessing the local address book account after the
lockout function has been executed.
This setting is enabled only if SP5413-3 is set to "1" (ON).
Mitigation ON/OFF
Permits or does not permit consecutive access to the machine with the same ID and
password.
001
[0 or 1 / 0 / 1/step]
0: OFF (Permitted)
1: ON (Not permitted)
Mitigation Time
002 Sets the prohibiting time for consecutive access to the machine with the same ID and
password.
[0 to 60 / 15 / 1 min]
91
3. Appendix: Service Program Mode Tables
004 Sets a limit on the number of requests received for certification in order to slow down
the certification speed when an excessive number of access attempts have been
detected.
92
Engine SP Tables-5
User Authentication
• These functions are enabled only after the user access feature has been enabled.
051 SDK1
[0 or 1/ 0 / 1/step] 0: ON. 1: OFF
061 SDK2 Determines whether certification is required
before a user can use the SDK application.
071 SDK3
[0 or 1 / 0 / 1/step]
0: OFF [Default], 1: ON
001 System Log Disp Determines whether an error code appears in
the system log after a user authentication
failure occurs.
93
3. Appendix: Service Program Mode Tables
[0 or 1 / 1 / 1/step]
0: OFF, 1: ON [Default]
002 Panel Disp Determines whether an error code appears on
the operation panel after a user authentication
failure occurs.
5501* PM Alarm
PM Alarm Level
Selects whether the PM alarm for the number of scans is enabled or not.
002
If this is "1", the PM alarm function is enabled.
[0 = No / 1 = Yes]
Jam Alarm
Sets the alarm to sound for the specified jam level (document misfeeds are not
included).
[0 to 3 / 3 / 1 step]
5504*
0: Zero (Off)
1: Low (2.5K jams)
2: Medium (3K jams)
3: High (6K jams)
Error Alarm
94
Engine SP Tables-5
95
3. Appendix: Service Program Mode Tables
132 Interval: A3
134 Interval: A5
141 Interval: B4 The "Paper Supply Call Level: nn" SPs specify
the paper control call interval for the
142 Interval: B5 referenced paper sizes. (DFU)
160 Interval: DLT [250 to 10000 / 1000 / 1 Step]
164 Interval: LG
166 Interval: LT
5508 CC Call
SC/Alarm Setting
5515* With @Remote in use, these SP codes can be set to issue an SC call when an SC error
occurs. If this SP is switched off, the SC call is not issued when an SC error occurs.
96
Engine SP Tables-5
001 SC Call
[Counter Effect]
5731
Charge MK1 Cnt (Paper >Combine) [0 or 1 / 0 / 1/step]
EcoCountTime
5745
- [0 to 1439 / 0 / -/step]
97
3. Appendix: Service Program Mode Tables
SP5749
Input/Output
RTB 15
5749
DFU
Memory Clear
5801 Resets NVRAM data to the default settings. Before executing any of these SP codes,
print an SMC Report.
98
Engine SP Tables-5
014 Clear DCS Setting Initializes the DCS (Delivery Control Service) settings.
015 Clear UCS Setting Initializes the UCS (User Information Control Service) settings.
018 SRM Memory Clr Initializes the SRM (System Resource Manager) settings.
FreeRun
001 TRAY1:A4LEF -
002 TRAY2:A3 -
003 TRAY2:A4SEF -
Input Check
5803
Displays the signals received from sensors and switches. ( p.181)
Output Check
5804
Turns on the electrical components individually for test purposes. ( p.190)
99
3. Appendix: Service Program Mode Tables
Anti-Condensation Heater
5805 [0 or 1 / 0 / -]
0:OFF / 1:ON
5810 SC Reset
5811 MachineSerial
Use this to input the fax number of the CE printed on the Counter Report
002 Facsimile
(UP mode).
100
Engine SP Tables-5
I/F Setting
CE Call
Function Flag
0: Disabled, 1: Enabled
NOTE: This SP setting is changed to "1" after @Remote registration has been completed.
SSL Disable
Uses or does not use the RCG certification by SSL when calling the RCG.
007 [0 to 1 / 0 / 1 /step]
008 Specifies the connect timeout interval when calling the RCG.
[1 to 90 / 30 / 1 second /step]
009 Specifies the write timeout interval when calling the RCG.
101
3. Appendix: Service Program Mode Tables
010 Specifies the read timeout interval when calling the RCG.
Port 80 Enable
[0 or 1 / 0 / – ]
014 0: Normal
RCG–C Registed
0: Internet connection
1: Dial-up connection
102
Engine SP Tables-5
Use Proxy
062 This SP setting determines if the proxy server is used when the machine communicates
with the service center.
Proxy Host
This SP sets the address of the proxy server used for communication between Embedded
RC Gate-N and the gateway. Use this SP to set up or display the customer proxy server
address. The address is necessary to set up Embedded RC Gate-N.
063
• The address display is limited to 128 characters. Characters beyond the 128
character are ignored.
• This address is customer information and is not printed in the SMC report.
This SP sets the port number of the proxy server used for communication between
Embedded RC Gate-N and the gateway. This setting is necessary to set up Embedded
064
RC Gate-N.
• This port number is customer information and is not printed in the SMC report.
065
• The length of the name is limited to 31 characters. Any character beyond the 31st
character is ignored.
• This name is customer information and is not printed in the SMC report.
Proxy Password
066
• The length of the password is limited to 31 characters. Any character beyond the
31st character is ignored.
• This name is customer information and is not printed in the SMC report.
103
3. Appendix: Service Program Mode Tables
CERT: Up State
The certification request (setAuthKey) for update has been received from the GW
1
URL and certification is presently being updated.
The certification update is completed and the GW URL is being notified of the
2
successful update.
The certification update failed, and the GW URL is being notified of the failed
3
update.
The period of the certification has expired and new request for an update is being
4
sent to the GW URL.
A rescue update for certification has been issued and a rescue certification setting
11
is in progress for the rescue GW connection.
067 The rescue certification setting is completed and the GW URL is being notified of
12
the certification update request.
The notification of the request for certification update has completed successfully,
13 and the system is waiting for the certification update request from the rescue GW
URL.
The notification of the certification request has been received from the rescue GW
14
controller, and the certification is being stored.
The certification has been stored, and the GW URL is being notified of the
15
successful completion of this event.
The storing of the certification has failed, and the GW URL is being notified of the
16
failure of this event.
The certification update request has been received from the GW URL, the GW URL
17 was notified of the results of the update after it was completed, but a certification
error has been received, and the rescue certification is being recorded.
The rescue certification of No. 17 has been recorded, and the GW URL is being
18
notified of the failure of the certification update.
104
Engine SP Tables-5
CERT: Error
Displays a number code that describes the reason for the request for update of the
certification.
1 Request for certification update in progress. The current certification has expired.
068
2 An SSL error notification has been issued. Issued after the certification has expired.
087 CERT: Macro Ver. Displays the macro version of the @Remote certification.
088 CERT: PAC Ver. Displays the PAC version of the @Remote certification.
105
3. Appendix: Service Program Mode Tables
Displays the start time of the period for which the current
093 CERT: Valid Start
@Remote certification is enabled.
Displays the end time of the period for which the current
094 CERT: Valid End
@Remote certification is enabled.
Server CN Check
095
Not used
GW Host
096
Not used
GW URL Path
097
Not used
Manual Polling
200
Executes the manual polling.
106
Engine SP Tables-5
Regist Status
Displays a number that indicates the status of the @Remote service device.
0: Neither the @Remote device nor Embedded RCG Gate is set.
1: The Embedded RCG Gate is being set. Only Box registration is completed. In this
201 status, @Remote device cannot communicate with this device.
2: The Embedded RCG Gate is set. In this status, the @Remote device cannot
communicate with this device.
3: The @Remote device is being set. In this status the Embedded RCG Gate cannot be set.
4: The @Remote module has not started.
203 Confirm Execute Executes the confirmation request to the @Remote Gateway.
Displays a number that indicates the result of the confirmation executed with
SP5816-203.
0: Succeeded
1: Confirmation number error
2: Registration in progress
3: Proxy error (proxy enabled)
4: Proxy error (proxy disabled)
5: Proxy error (Illegal user name or password)
6: Communication error
7: Certification update error
8: Other error
9: Confirmation executing
Confirm Place
205 Displays the result of the notification sent to the device from the Gateway in answer to the
confirmation request. Displayed only when the result is registered at the Gateway.
107
3. Appendix: Service Program Mode Tables
Register Result
108
Engine SP Tables-5
Error Code
Displays a number that describes the error code that was issued when either
SP5816-204 or SP5816-207 was executed.
109
3. Appendix: Service Program Mode Tables
110
Engine SP Tables-5
111
3. Appendix: Service Program Mode Tables
2 IPP 6 SFTP
3 SMB 7 WSPRND
Delete Passward
084
Executes NCS related parameter list printing
112
Engine SP Tables-5
This SP is the IPv6 manually set address referenced on the Ethernet or wireless LAN
(802.11) in the format:
156
"Manual Set Address" + "Prefix Length"
The IPv6 address consists of a total 128 bits configured in 8 blocks of 16 bits each.
These notations can be abbreviated. See "Note: IPV6 Addresses" below this table.
This SP is the IPv6 gateway address referenced on the Ethernet or wireless LAN
158 (802.11). The IPv6 address consists of a total 128 bits configured in 8 blocks of 16
bits each. These notations can be abbreviated. See "Note: IPV6 Addresses" below this
table.
113
3. Appendix: Service Program Mode Tables
Displays or does not display the link to Net RICOH on the top page and link page of
237 the web system.
[0 to 1 / 1 / 1]
0: Not display, 1:Display
114
Engine SP Tables-5
Displays or does not display the link to Consumable Supplier on the top page and link
238 page of the web system.
[0 to 1 / 1 / 1]
0: Not display, 1:Display
Displays or does not display the link to URL1 on the top page of the web system.
241
[0 to 1 / 1 / 1]
0: Not display, 1:Display
DHCPv6 DUID
UUID
251
DFU
Compatible ID
252 [0 to 1 / 1 / 1/step]
0= Disabled , 1= Enabled
115
3. Appendix: Service Program Mode Tables
HDD
5832 Enter the SP number for the partition to initialize, then press #. When the execution
ends, cycle the machine off and on.
011 HDD Formatting (Ridoc I/F) (for Ridoc Desk Top Binder)
Channel MAX
Sets the maximum range of the bandwidth for the wireless LAN. This bandwidth setting
006 varies for different countries.
[1 to 14 / 11 (NA), 13 (EU), 14 (JPN) / 1]
JPN: 1 to 14, NA: 1 to 11, EU: 1 to 13
Channel MIN
Sets the minimum range of the bandwidth for operation of the wireless LAN. This
007 bandwidth setting varies for different countries.
[1 to 14 / 1 / 1]
JPN: 1 to 14, NA: 1 to 11, EU: 1 to 13
116
Engine SP Tables-5
0 x FF to Auto [Default]
0 x 11 - 55M Fix 0 x 07 - 11M Fix
0 x 10 - 48M Fix 0 x 05 - 5.5M Fix
008 0 x 0F - 36M Fix 0 x 08 - 1M Fix
0 x 0E - 18M Fix 0 x 13 - 0 x FE (reserved)
0 x 0D - 12M Fix 0 x 12 - 72M (reserved)
0 x 0B - 9M Fix 0 x 09 - 22M (reserved)
0 x 0A - 6M Fix
RTS/CTS Thresh
Fragment Thresh
117
3. Appendix: Service Program Mode Tables
007 OrgStamp
011 StapleStd1
012 StapleStd2
013 StapleStd3
014 StapleStd4
021 StapleBind1
022 StapleBind2
023 StapleBind3
118
Engine SP Tables-5
Bit Groups
1 Capture related
This is a debugging tool. It sets
5842* the debugging output mode of 2 Certification related
each Net File process.
3 Address book related
Bit SW 0011 1111
4 Machine management related
6 Repository related
5844 USB
Transfer Rate
Vendor ID
119
3. Appendix: Service Program Mode Tables
Product ID
Sets the device release number of the BCD (binary coded decimal) display.
004 [0000 to 9999 / 100 / 1] (DFU)
This SP standardizes for common use the model name and serial number for USB PnP
(Plug & Play). It determines whether the driver requires re-installation.
[0 to 2 / 0 / 1]
0: OFF
1: Level 1
2: Level 2
This SP sets the model name to be used by the USB PnP when "Function Enable (Level
2) is set so the USB Serial No. can have a common name (SP5844-5).
Default: Laser Printer (up to 20 characters allowed).
This SP sets the serial number to be used by the USB PnP when "Function Enable (Level
2)
set so the USB Serial No. can have a common name (SP5844-5).
Default: None (up to 12 characters allowed for entry).
• Make sure that this entry is the same as the serial number in use.
• At initialization the serial number generated from the model name is used, not the
setting of this SP code.
• At times other than initialization, the value set for this SP code is used.
120
Engine SP Tables-5
This SP determines whether an alert message appears on the control panel when a
USB device (unsupported device) that cannot use an A-connector is connected.
[0 to 1 / 1 / 1]
0: Function enable
1: Function disable
• An unsupported device is a device that cannot use the functions of the USB
device. For example, a USB mouse cannot be used even if it connected.
• If the PictBridge option is not mounted, even if a digital camera is connected it
cannot be used because it is an unsupported device.
Sets the wait time from the error action to the retry.
[0 to 1 / 1 / -]
Rapid Sending Control
022 0: Disable, 1: Enable
Enables or disables the prevention function for the continuous data sending error.
010 Sets the length of the time-out for the search of the LDAP server.
[1 to 255 / 60 /1 step]
121
3. Appendix: Service Program Mode Tables
122
Engine SP Tables-5
050 Clears everything (including users codes) in the directory information managed by
UCS. However, the accounts and passwords of the system administrators are not
deleted.
051 Copies all directory information to the SD card. Do this SP before replacing the
controller board or HDD. The operation may not succeed if the controller board or
HDD is damaged.
052 Copies back all directory information from the SD card to the flash ROM or HDD.
Upload the address book from the old flash ROM or HDD with SP5846-51 before
removing it. Do SP5846 52 after installing the new HDD.
Deletes the address book uploaded from the SD card in the slot 2. Deletes only the files
053 uploaded for that machine. This feature does not work if the card is write-protected.
Note: After you do this SP, go out of the SP mode, turn the power off. Do not remove
the SD card until the Power LED stops flashing.
Search Option
This SP uses bit switches to set up the fuzzy search options for the UCS local address
book.
Bit Meaning
1
060
2 Japan Only
123
3. Appendix: Service Program Mode Tables
Complexity Option 1
Use this SP to set the conditions for password entry to access the local address book.
Specifically, this SP limits the password entry to upper case and sets the length of the
password.
062 [0 to 32 / 0 / 1step]
Complexity Option 2
Use this SP to set the conditions for password entry to access the local address book.
Specifically, this SP limits the password entry to lower case and defines the length of the
password.
063 [0 to 32 / 0 / 1step]
Complexity Option 3
Use this SP to set the conditions for password entry to access the local address book.
Specifically, this SP limits the password entry to numbers and defines the length of the
password.
064 [0 to 32 / 0 / 1step]
124
Engine SP Tables-5
Complexity Option 4
Use this SP to set the conditions for password entry to access the local address book.
Specifically, this SP limits the password entry to symbols and defines the length of the
password.
065 [0 to 32 / 0 / 1step]
Encryption Start
094 Shows the status of the encryption function of the address book on the LDAP server.
[0 to 255 / 1 ] No default
Web Service
5848-2 sets the 4-bit switch assignment for the access control setting. Setting of 0001
5848* has no effect on access and delivery from Scan Router.
5848-100 sets the maximum size of images that can be downloaded. The default is
equal to 1 gigabyte.
009 Acc. Ctrl.: Job Control (Lower 4 Bits) Switches access control on and
off.
011 Acc. Ctrl: Device Management (Lower 4 Bits) 0000: OFF, 0001: ON
022 Acc. Ctrl: User Administration (Lower 4 Bits)
125
3. Appendix: Service Program Mode Tables
Setting: Timing
217
No information is available at this time.
Installation Date
5849
Displays or prints the installation date of the machine.
When the total number of pages that are made reaches this
value, the current date becomes the 'official' installation date for
003 Total Counter this machine.
[0 to 99999999 / 0 / 1]
Bluetooth
5851* Sets the operation mode for the Bluetooth Unit. Press either key.
[0: Public] / [1: Private]
126
Engine SP Tables-5
When set to "1" allows reception of firmware data via the local port (IEEE 1284)
during a remote ROM update. This setting is reset to zero after the machine is cycled
off and on. Allows the technician to upgrade the firmware using a parallel cable
002 [0 to 1 / 0 / 1 step]
0: Not allowed
1: Allowed
Switches on the debug log feature. The debug log cannot be captured until this feature
001 is switched on.
[0 to 1 / 0 / 1]
0: OFF, 1: ON
Selects the destination where the debugging information generated by the event
002 selected by SP5858 will be stored if an error is generated
[2 to 3 / 2 / 1]
2: HDD, 3: SD Card
Save to HDD
005
Specifies the decimal key number of the log to be written to the hard disk.
Save to SD Card
006
Specifies the decimal key number of the log to be written to the SD Card.
Takes the most recent 4 MB of the log written to the hard disk and copies them to the
009 SD Card.
A unique file name is generated to avoid overwriting existing file names on the SD
Card. Up to 4MB can be copied to an SD Card. 4 MB segments can be copied one by
one to each SD Card.
127
3. Appendix: Service Program Mode Tables
Takes the log of the specified key from the log on the hard disk and copies it to the SD
Card.
010
A unique file name is generated to avoid overwriting existing file names on the SD
Card. Up to 4 MB can be copied to an SD Card. 4 MB segments can be copied one
by one to each SD Card. This SP does not execute if there is no log on the HDD with no
key specified.
Erases all debug logs on the SD Card. If the card contains only debugging files
012 generated by an event specified by SP5858, the files are erased when SP5857 010
or 011 is executed.
To enable this SP, the machine must be cycled off and on.
5858* These SPs select the content of the debugging information to be saved to the
destination selected by SP5857-002.
SP5858-003 stores one SC specified by number.
128
Engine SP Tables-5
001 Key 1
002 Key 2
003 Key 3
004 Key 4
005 Key 5 These SPs allow you to set up to 10 keys for log files for functions that
use common memory on the controller board.
006 Key 6 [0 to 9999999 / 0 / 1]
007 Key 7
008 Key 8
009 Key 9
010 Key 10
5860* SMTP/POP3/IMAP4
[1 to 168 / 72 / 1 hour]
020
Sets the amount of time to wait before saving a mail that breaks up during reception.
The received mail is discarded if the remaining portion of the mail is not received
during this prescribed time.
Determines whether the FROM item of the mail header is switched to the validated
account after the SMTP server is validated.
022
[0 to 1 / 0 / 1]
0: No. "From" item not switched.
1: Yes. "From" item switched.
129
3. Appendix: Service Program Mode Tables
When sending S/MIME mail, specifies whether to check the destination authentication.
028 [0 to 1 / 0 / 1]
0: Not checked
1: Checked
Adds or does not add the date field to the header of the alert
mail.
005 Add Date Field
[0 or 1 / 0 / – ]
0: Not added, 1: Added
130
Engine SP Tables-5
Writes to flash ROM the common proof for validating the device for
001 Writing
@Remote specifications.
003 Initialize Initializes the data area of the common proof for validating.
001 Move Exec Executes the move from one SD card to another.
002 Undo Exec This is an undo function. It cancels the previous execution.
SD Get Counter
5887
This SP determines whether the ROM can be updated.
This SP sends a text file to an SD card inserted in SD card Slot 2 (lower slot). The
operation stores. The file is stored in a folder created in the root directory of the SD
card called SD_COUNTER. The file is saved as a text file (*.txt) prefixed with the
number of the machine.
001
1. Insert the SD card in SD card Slot 2 (lower slot).
2. Select SP5887 then touch [EXECUTE].
Touch [Execute] in the message when you are prompted.
131
3. Appendix: Service Program Mode Tables
001 SDK-1
002 SDK-2
003 SDK-3
004 SDK-4
005 SDK-5
006 SDK-6
Selects the brand name and the production name for Windows Plug & Play. This
5907 information is stored in the NVRAM. If the NVRAM is defective, these names should be
registered again.
After selecting, press the "Original Type" key and "#" key at the same time. When the
setting is completed, the beeper sounds five times.
0: Not Activated
1: Activated
132
Engine SP Tables-5
001 0: OFF
1: ON
Device Setting
5985 The NIC and USB support features are built into the GW controller. Use this SP to
enable and disable these features. In order to use the NIC and USB functions built into
the controller board, these SP codes must be set to "1".
[0 to 2 / 0 / 1 /step]
0: Disable, 1: Enable, 2: Function limitation
When the "Function limitation" is set, "On board NIC" is limited
only for the NRS or LDAP/NT authentication.
001 On Board NIC
[0 or 1 / 0 / 1/step]
002 On Board USB
0: Disable, 1: Enable
SP Print Mode
5990
Prints out the SMC sheets.
006 Non-Default
133
3. Appendix: Service Program Mode Tables
022 Scanner SP
SP Text Mode
5992
Writes the SMC sheets into the SD card.
006 Non-Default
022 Scanner SP
026 Print SP
134
Engine SP Tables-6
Engine SP Tables-6
SP6-xxx: Peripherals
002 3-Hole: NA
005 2-Hole: NA
002 3-Hole: NA
005 2-Hole: NA
135
3. Appendix: Service Program Mode Tables
001 A3 SEF
002 B4 SEF
003 A4 SEF
004 A4 LEF
005 B5 SEF
006 B5 LEF
[-5 to 5 / 0 / 0.25 mm]
007 DLT SEF
008 LG SEF
009 LT SEF
010 LT LEF
012 Other
136
Engine SP Tables-6
001 A3 SEF
002 B4 SEF
003 A4 SEF
004 A4 LEF
005 B5 SEF
006 B5 LEF
[0 to 1 / 1 / 1 mm]
007 DLT SEF
008 LG SEF
009 LT SEF
010 LT LEF
012 Other
6132* This SP adjusts the distance between the jogger fences and the sides of the stack on the
finisher stapling tray in the (Booklet) Finisher D636/D637. The adjustment is done
perpendicular to the direction of paper feed.
137
3. Appendix: Service Program Mode Tables
001 A3 SEF
002 B4 SEF
003 A4 SEF
004 A4 LEF
005 B5 SEF
006 B5 LEF
[-1.5 to 1.5 / 0 / 0.5 mm]
007 DLT SEF
008 LG SEF
009 LT SEF
010 LT LEF
012 Other
138
Engine SP Tables-6
001 A3 SEF
006 LG SEF
007 LT SEF
009 Other
001 A3 SEF
006 LG SEF
007 LT SEF
009 Other
6136* Sets the number of times that folding is done in the Booklet Finisher D637.
[2 to 30 / 2 / 1 time/step]
139
3. Appendix: Service Program Mode Tables
Entrance Sensor
6139 Display the signals received from sensors and switches of the (booklet) finisher. (D588)
( p.181)
140
Engine SP Tables-6
001 A3T
002 B4T
003 A4T
004 A4Y
005 B5Y
Adjusts the jogger location [Horizontal direction]
006 A5Y
[-1.5 to 1.5 / 0 / 0.5 /mm]
007 DLT-T
*Jogger is optional equipment.
008 LG-T
009 LT-T
010 LT-Y
011 HLT-Y
012 Other
• You may need to adjust this setting or switch it off when feeding thick or slick
paper.
141
3. Appendix: Service Program Mode Tables
Extra Staples
More than the standard number of sheets can be stapled. This SP sets the additional
number of sheets (This Setting + Standard Number = maximum number of sheets).
• If the number of the maximum for staples is increased, and the mechanical warranty
6830* of the unit can be guaranteed, then the setting can take effect without changing the
controller software.
• However, assurance that mechanical performance can be guaranteed is required
before changing the setting to increase the staple load for more than the maximum
in the feed/exit specifications. Raising this setting without quality assurance could
damage the machine.
2 Booklet stapling
2
[0 to 50 / 0 /1]
142
Engine SP Tables-7
Engine SP Tables-7
SP7-xxx: Data Log
SC Counter
001 Displays the total number of service calls that have occurred.
Total SC Counter
002 Displays the cumulative sum of service calls that have occurred.
7403* SC History
001 Latest
002 Latest 1
003 Latest 2
004 Latest 3
005 Latest 4
Displays the most recent 10 service calls.
006 Latest 5
007 Latest 6
008 Latest 7
009 Latest 8
010 Latest 9
143
3. Appendix: Service Program Mode Tables
001 Latest
002 Latest 1
003 Latest 2
004 Latest 3
005 Latest 4
Displays the 10 most recently detected SC991 codes.
006 Latest 5
007 Latest 6
008 Latest 7
009 Latest 8
010 Latest 9
Jam Counter
These SPs display the total number of paper jams by location. A "Check-in" (paper late)
7504* error occurs when the paper fails to activate the sensor at the precise time. A "Check-
out" ("paper lag") paper jam occurs when the paper remains at the sensor for longer
than the prescribed time.
001 At power On
003 Tray 1: On
004 Tray 2: On
005 Tray 3: On
144
Engine SP Tables-7
006 Tray 4: On
007 LCT: On
008 Bypass: On
009 Duplex: On
017 Registration: On
145
3. Appendix: Service Program Mode Tables
146
Engine SP Tables-7
005 A4 LEF
006 A5 LEF
014 B5 LEF
038 LT LEF
132 A3 SEF
133 A4 SEF
134 A5 SEF Displays the total number of copy jams by paper size.
141 B4 SEF
142 B5 SEF
164 LG SEF
166 LT SEF
255 Others
147
3. Appendix: Service Program Mode Tables
001 Last
Displays the copy jam history (the most recent 10 jams)
002 Latest 1
Sample Display:
003 Latest 2 CODE:007
004 Latest 3 SIZE:05h
TOTAL:0000334
005 Latest 4
DATE: Mon Mar 15 11:44:50 2000
006 Latest 5
where:
007 Latest 6 CODE is the SP7504-*** number (see above.
PM Counter Display
7803*
Displays the PM counter since the last PM.
148
Engine SP Tables-7
Rotation(%):Transfer [0 to 255 / 0 / 1 %]
009
Displays the transfer unit (%) rotation counter (distance/PM).
Rotation(%):Fuser [0 to 255 / 0 / 1 %]
010
Displays the fuser unit (%) rotation counter (distance/PM).
Rotation(%):Web [0 to 255 / 0 / 1 %]
011
Displays the web unit (%) rotation counter (distance/PM).
PM Counter Reset
Paper
001
Resets the PM counter of the paper.
PCD
002
Resets the PM counter of the PCD (Drum and Development unit except developer).
149
3. Appendix: Service Program Mode Tables
Transfer
003
Resets the PM counter of the transfer unit.
Fuser
004
Resets the PM counter of the fuser unit.
Web
005
Reset the PM counter of the web unit.
All Clear
006
Resets all PM counter
150
Engine SP Tables-7
OPC
001
Resets the parts counter of the OPC.
151
3. Appendix: Service Program Mode Tables
Charge Roller
002
Resets the parts counter of the charge roller.
Developer
003
Resets the parts counter of the developer.
Belt: Blade
004
Resets the parts counter of the transfer belt cleaning blade.
Heat Roller
005
Resets the parts counter of the hot roller.
Pressure Roller
006
Resets the parts counter of the pressure roller.
Cleaning Roller
007
Resets the parts counter of the cleaning roller.
Web
008
Resets the parts counter of the cleaning web.
Thermistor
009
Resets the parts counter of the thermistors.
Stripper
010
Resets the parts counter of the strippers.
All Clear
011
Resets all parts counters.
7807 Resets the SC and jam counters. To reset, press Execute on the touch panel.
This SP does not reset the jam history counters: SP7507, SP7508.
152
Engine SP Tables-7
7832 Execute to open the "Self-Diagnostics Result Display" to view details about errors. Use
the keys in the display on the touch-panel to scroll through all the information. If no
errors have occurred, you will see the "No Error" message on the screen.
PCD [0 to 255 / 0 / 1 ]
001
Displays the replacement counter of the PCD (Drum and Development unit).
Transfer [0 to 255 / 0 / 1 ]
002
Displays the replacement counter of the transfer unit.
Fuser [0 to 255 / 0 / 1 ]
003
Displays the replacement counter of the fusing unit.
Web [0 to 255 / 0 / 1 ]
004
Displays the replacement counter of the cleaning web.
153
3. Appendix: Service Program Mode Tables
Rotation(%):Web [0 to 255 / 0 / 1 %]
010
Displays the previous counter (rotations/PM %) of the previous cleaning web.
154
Engine SP Tables-7
PCD
001
Displays the replacement date of the PCD.
Transfer
002
Displays the replacement date of the transfer unit.
Fuser
003
Displays the replacement date of the fusing unit.
Web
004
Displays the replacement date of the web unit.
155
3. Appendix: Service Program Mode Tables
PM Yield Setting
SP7952
7952
RTB 16:
Default
Sets the each yield of the following.
settings
changed
PCD(Page) [0 to 99999999/ 160000 / 1 sheet]
001
Sets the PM yield of the PCD (Pages).
156
Engine SP Tables-7
157
3. Appendix: Service Program Mode Tables
Engine SP Tables-8
SP8-XXX: Data Log2
Many of these counters are provided for features that are currently not available, such as sending color
faxes, and so on. However, here are some Group 8 codes that when used in combination with others,
can provide useful information.
SP8401 to SP8406 The number of pages printed from the document server
SP8691 to SP8696 The number of pages sent from the document server
P: Print application.
The Group 8 SP codes are limited to 17 characters, forced by the necessity of displaying them on the
small LCDs of printers and faxes that also use these SPs. Read over the list of abbreviations below and
refer to it again if you see the name of an SP that you do not understand.
Key for Abbreviations
158
Engine SP Tables-8
Apl Application
Bk Black
C Cyan
Comb Combine
Comp Compression
Deliv Delivery
Emul Emulation
FC Full Color
Get Print Counter. For jobs 10 pages or less, this counter does not count
up. For jobs larger than 10 pages, this counter counts up by the number
GPC
that is in excess of 10 (e.g., for an 11-page job, the counter counts up
11-10 =1)
159
3. Appendix: Service Program Mode Tables
Image Edit performed on the original with the copier GUI, e.g. border
ImgEdt
removal, adding stamps, page numbers, etc.
K Black (YMCK)
Mag Magnification
Print Job Manager/Desk Top Editor: A pair of utilities that allows print
jobs to be distributed evenly among the printers on the network, and
Palm 2
allows files to moved around, combined, and converted to different
formats.
PC Personal Computer
Pages. A page is the total scanned surface of the original. Duplex pages
PGS count as two pages, and A3 simplex count as two pages if the A3/DLT
counter SP is switched ON.
Ppr Paper
Red (Toner Remaining). Applies to the wide format model A2 only. This
R
machine is under development and currently not available.
Rez Resolution
Scn Scan
160
Engine SP Tables-8
S-to-Email Scan-to-E-mail
SMC report printed with SP5990. All of the Group 8 counters are
SMC
recorded in the SMC report.
Svr Server
• All of the Group 8 SPs are able to reset by “SP5 801 1 Memory All Clear”.
T:Total Jobs *CTL These SPs count the number of times each
8001 application is used to do a job.
• These SPs reveal the number of times an application is used, not the number of pages processed.
• When an application is opened for image input or output, this counts as one job.
• Interrupted jobs (paper jams, etc.) are counted, even though they do not finish.
• Only jobs executed by the customer are counted. Jobs executed by the customer engineer using
the SP modes are not counted.
• When using secure printing (when a password is required to start the print job), the job is counted
at the time when either "Delete Data" or "Specify Output" is specified.
• When the customer prints a report (user code list, for example), the O: counter increments.
161
3. Appendix: Service Program Mode Tables
162
Engine SP Tables-8
• Interrupted jobs (paper jam, etc.) are counted, even though they do not finish.
• If a job is paused and re-started, it counts as one job.
• If the finisher runs out of staples during a print and staple job, then the job is counted at the time the
error occurs.
• When printing the first page of a job from within the document server screen, the page is counted.
8381 T:Total PrtPGS *CTL These SPs count the number of pages printed
by the customer. The counter for the
8384 P:Total PrtPGS *CTL application used for storing the pages
increments.
[0 to 99999999 / 0 / 1]
The L: counter counts the number of pages
8387 O:Total PrtPGS *CTL stored from within the document server mode
screen at the operation panel. Pages stored
with the Store File button from within the
Copy mode screen go to the C: counter.
• When the A3/DLT double count function is switched on with SP5104, 1 A3/DLT page is counted
as 2.
163
3. Appendix: Service Program Mode Tables
• When several documents are merged for a print job, the number of pages stored are counted for
the application that stored them.
• These counters are used primarily to calculate charges on use of the machine, so the following
pages are not counted as printed pages:
- Blank pages in a duplex printing job.
- Blank pages inserted as document covers, chapter title sheets, and slip sheets.
- Reports printed to confirm counts.
- All reports done in the service mode (service summaries, engine maintenance reports, etc.)
- Test prints for machine image adjustment.
- Error notification reports.
- Partially printed pages as the result of a copier jam.
8391 These SPs count pages printed on paper sizes A3/DLT and larger.
Note: In addition to being displayed in the SMC Report, these counters are also
displayed in the User Tools display on the copy machine.
164
Engine SP Tables-8
842x 12 Booklet
842x 13 Magazine
• These counts (SP8 421 to SP8 427) are especially useful for customers who need to improve their
compliance with ISO standards for the reduction of paper consumption.
• Pages that are only partially printed with the n-Up functions are counted as 1 page.
• Here is a summary of how the counters work for Booklet and Magazine modes:
Booklet Magazine
165
3. Appendix: Service Program Mode Tables
1 1 1 1
2 2 2 2
3 2 3 2
4 2 4 2
5 3 5 4
6 4 6 4
7 4 7 4
8 4 8 4
166
Engine SP Tables-8
844x 1 A3
844x 2 A4
844x 3 A5
844x 4 B4
844x 5 B5
844x 6 DLT
844x 7 LG
844x 8 LT
844x 9 HLT
PrtPGS/Ppr Tray
8451
These SPs count the number of sheets fed from each paper feed station.
Bypass Tray
001 Bypass Tray *CTL
[0 to 99999999 / 0 / 1]
167
3. Appendix: Service Program Mode Tables
LCT (Option)
006 Tray 5 *CTL
[0 to 99999999 / 0 / 1]
These SPs count by paper type the number pages printed by all applications.
• These counters are not the same as the PM counter. The PM counter is based on
8461 feed timing to accurately measure the service life of the feed rollers. However,
these counts are based on output timing.
• Blank sheets (covers, chapter covers, slip sheets) are also counted.
• During duplex printing, pages printed on both sides count as 1, and a page
printed on one side counts as 1.
846x 1 Normal
846x 2 Recycled
846x 3 Special
168
Engine SP Tables-8
846x 4 Thick
846x 7 OHP
846x 8 Other
PrtPGS/Mag
8471
These SPs count by magnification rate the number of pages printed.
• Counts are done for magnification adjusted for pages, not only on the operation panel but
performed remotely with an external network application capable of performing magnification
adjustment as well.
• Magnification adjustments done with printer drivers with PC applications such as Excel are also
counted.
• Magnification adjustments done for adjustments after they have been stored on the document
server are not counted.
• Magnification adjustments performed automatically during Auto Reduce/Enlarge copying are
counted.
• The magnification rates of blank cover sheets, slip sheets, etc. are automatically assigned a rate of
100%.
These SPs count the number of pages printed with the Toner Save feature switched on.
Note: These SPs return the same results as this SP is limited to the Print application.
169
3. Appendix: Service Program Mode Tables
8 51x 1 RPCS
8 51x 2 RPDL
8 51x 3 PS3
8 51x 4 R98
8 51x 5 R16
8 51x 6 GL/GL2
8 51x 7 R55
8 51x 8 RTIFF
8 51x 9 PDF
8 51x 10 PCL5e/5c
8 51x 11 PCL XL
8 51x 12 IPDL-C
8 51x 14 Other
8 51x 15 IPDS
• SP8 511 and SP8 514 return the same results as they are both limited to the Print application.
• Print jobs output to the document server are not counted.
170
Engine SP Tables-8
8 52x 1 Sort
8 52x 2 Stack
8 52x 3 Staple
8 52x 4 Booklet
8 52x 5 Z-Fold
8 52x 6 Punch
8 52x 7 Other
8 52x 11 Four Fold Double Parallel Fold (FM5) (Multi Fold Unit)
• If stapling is selected for finishing and the stack is too large for stapling, the unstapled pages are
still counted.
• The counts for staple finishing are based on output to the staple tray, so jam recoveries are
counted.
171
3. Appendix: Service Program Mode Tables
T:Counter
8581 These SPs count the total output broken down by color output, regardless of the
application used. In addition to being displayed in the SMC Report, these counters are
also displayed in the User Tools display on the copy machine.
172
Engine SP Tables-8
O:Counter
8591 These SPs count the totals for A3/DLT paper use, number of duplex pages printed, and
the number of staples used. These totals are for Other (O:) applications only.
T: Coverage Counter
8601 These SPs count the total coverage for each color and the total printout pages for each
printing mode.
P:Coverage Counter
8604
-
173
3. Appendix: Service Program Mode Tables
174
Engine SP Tables-8
175
3. Appendix: Service Program Mode Tables
176
Engine SP Tables-8
Dev Counter
8771 These SPs count the frequency of use (number of rotations of the development rollers) for
black and other color toners.
8781 These SPs display the number of already replaced toner bottles.
NOTE: Currently, the data in SP7-833-011 through 014 and the data in SP8-781-001
through 004 are the same.
Toner Remain
These SPs display the percent of toner remaining for each color. This SP allows the user to
8801 check the toner supply at any time.
Note: This precise method of measuring remaining toner supply (1% steps) is better than
other machines in the market that can only measure in increments of 10 (10% steps).
Eco Counter
8811
-
177
3. Appendix: Service Program Mode Tables
Page/Toner Bottle
8891
These SPs display the amount of the remaining current toner for each color.
178
Engine SP Tables-8
Page/Toner_prev1
8901
These SPs display the amount of the remaining previous toner for each color.
Page/Toner_prev2
8911
These SPs display the amount of the remaining 2nd previous toner for each color.
Cvr Cnt/Total
8921
Displays the total coverage and total printout number for each color.
8941 These SPs count the amount of time the machine spends in each operation mode. These
SPs are useful for customers who need to investigate machine operation for improvement
in their compliance with ISO Standards.
179
3. Appendix: Service Program Mode Tables
009 Supply PM Unit End Total time when toner end has been staying
Electricity Status
8961
-
001 Total
007 Printer: BW
[0 to 99999999 / 0 / 1]
012 A3/DLT
013 Duplex
180
Input Check
Input Check
Copier
When entering the Input Check mode, 8 digits display the result for a section. Each digit corresponds to
a different device as shown in the table.
Bit No. 7 6 5 4 3 2 1 0
Result 0 or 1 0 or 1 0 or 1 0 or 1 0 or 1 0 or 1 0 or 1 0 or 1
Input Check
5803 Reading
Description
0 1
001 Tray 1: Paper Size Sensor See the table 1 following this table.
003 Tray 1: Paper Lift Sensor Not upper limit Upper limit
Tray 1:
005
Paper Height Sensor 1
See the table 2 following this table.
Tray 1:
006
Paper Height Sensor 2
007 Tray 2: Paper Size Sensor See the table 1 following this table.
009 Tray 2: Paper Lift Sensor Not upper limit Upper limit
Tray 2:
011
Paper Height Sensor 1
See the table 2 following this table.
Tray 2:
012
Paper Height Sensor 2
181
3. Appendix: Service Program Mode Tables
024 By-pass: Paper Size Sensor See the table 3 following this table.
182
Input Check
065 Bypass Tray Paper Length Detection Paper detected No paper detected
Full 0 0
Nearly full 1 0
Near end 1 1
Almost empty 0 1
183
3. Appendix: Service Program Mode Tables
A4 SEF A4 SEF 1 1 0
B5 SEF B5 SEF 0 1 1
A5 LEF A5 LEF 1 0 1
*1: The machine detects either 11" x 17" SEF or A3 SEF, depending on the setting of SP 5-181-002
(Tray 1) or -006 (Tray 2).
*2: The machine detects either 8.5" x 14" SEF or B4 SEF, depending on the setting of SP 5-181-003
(Tray 1) or -007 (Tray 2).
*3: The machine detects either 11" x 81/2" LEF or A4 LEF, depending on the setting of SP
5-181-001 (Tray 1) or -005 (Tray 2).
*4: The machine detects either B5 LEF or 10.5" x 7.25" LEF, depending on the setting of SP
5-181-004 (Tray 1) or -008 (Tray 2)..
184
Input Check
• *1: When the machine determines that the paper feed direction is "LEF", it considers that the paper
size is bracketed size.
Width
Original Size Length Sensor SP4-301
Sensor
display
Metric version Inch version L3 L2 L1 W1 W2
F4
8.5" x 13", 8.25" x 13",
or 8" x 13" 8.5" x 14" O O O X X 00011100
SP 5126 controls the
size that is detected
185
3. Appendix: Service Program Mode Tables
B5 LEF - X X X O X 00000010
B5 SEF - X X O X X 00000100
Options
Reading
6140 Bit Description
0 1
No paper
004 Upper Tray Exit Sensor Paper detected*1
detected*1
186
Input Check
Reading
6140 Bit Description
0 1
187
3. Appendix: Service Program Mode Tables
Reading
6140 Bit Description
0 1
No paper
038 Lower Tray Full Sensor: Front Paper detected*2
detected*2
No paper
039 Lower Tray Full Sensor: Rear Paper detected*2
detected*2
0 0 Japan
1 0 Europe
0 1 North America
1 1 North Europe
*2: Please refer to "Lower Tray (D637 Only)" in the Service Manual for the "3000/2000 (Booklet)
Finisher".
188
Input Check
Reading
6139 Bit Description
0 1
Jogger HP Sensor
005 Not HP HP
(Jogger Fence HP Sensor)
189
3. Appendix: Service Program Mode Tables
Output Check
Copier
190
Output Check
024 LCT: Feed Motor: 215 Paper feed motor (Optional LCT)
030 Bank: Paper Feed Clutch 3 Paper feed clutch 3/4 (Optional paper
031 Bank: Paper Feed Clutch 4 feed unit)
032 LCT: Paper Feed Clutch Paper feed clutch (Optional LCT)
191
3. Appendix: Service Program Mode Tables
192
Output Check
072 Bridge/Exit Tray: Junction Gate Solenoid Junction Gate Solenoid (Bridge unit)
193
3. Appendix: Service Program Mode Tables
104 LD 1
-
105 LD 2
Output Check
6144
Display Description
194
Output Check
Output
6145
Display Description
195
3. Appendix: Service Program Mode Tables
196
Test Pattern Printing
• Do not operate the machine until the test pattern is printed out completely. Otherwise, an SC
occurs.
1. Enter the SP mode and select SP2-109-003.
2. Enter the number for the test pattern that you want to print and press [#].
3. When you want to select the single color of Magenta, Yellow or Cyan for printing a test pattern,
select the color with SP2-109-005 (2: Magenta, 3: Yellow, 4: Cyan).
4. When you want to change the density of printing a test pattern, select the density with
SP2-109-006 to -009 for each color.
• If you select "0" with SP2-109-006 to -009, the color to be adjusted to "0" does not come up
on a test pattern.
5. When you are prompted to confirm your selection, touch "Yes" to select the test pattern for printing.
6. Touch "Copy Window" to open the copy window, then select the settings for the test print (paper
size etc.).
• If you want to use black and white printing, touch "Black & White" on the LCD. If you want to
use color printing, touch "Full Colour" on the LCD.
7. Press the "Start" key to start the test print.
8. After checking the test pattern, touch "SP Mode" on the LCD to return to the SP mode display.
9. Reset all settings to the default values.
10. Touch "Exit" twice to exit SP mode.
197
3. Appendix: Service Program Mode Tables
198
MEMO
199
MEMO
200 EN