1.

In the experiment by Pavlov, he noticed that the dogs salivated a lot when he
presented them with meat powder. This salivation was classified as:- Unconditioned
response

2. Anita has gone for an interview. During the interview she uses Impression
management techniques to get a good rating from the interviewer. She agrees with
panel members on their views about various topics discussed. Which technique is she
resorting to:- Opinion conformity

3. The manager of the Engineering department of an Oil and Gas company is highly
technically competent. His subordinates Rahul and Sujoy both show equal performance.
However he favors Rahul, who is more technically competent than Sujoy. Which barrier
is hindering his perceptual accuracy:- Halo effect

4. While reviewing the performance of 15 subordinates, the manager saw that 12 had
performed very badly and 3 others had performed exceptionally well. However while
addressing the whole group he said that the performance was very dissatisfactory and
overlooked the good performance of 3 subordinates. This occurred due to which factor
of perceptual grouping:- Proximity

5. In order to capture customers attention, the advertisers use all the following
principles except:- Similarity

6. Manager is trying to modify the undesirable behaviour of an employee. He has tried

various methods but with no success. He finally completely ignores the actions of the
employee. The manager is trying to use which behaviour modification technique:-
Extinction

7. According to the self-fulfilling prophecies, the negative view of potentialities and low
expectations results in poor job performance. This is known as:- Golem effect

8. A manager wants to enhance effectiveness of learning in his trainees through

motivation. Which of the following will motivate the trainees:- Giving recognition for
performance

9. Which of the following is not included in stereotypes of women employees:- Less

submissive

10. Rohit is being promoted to HOD of his department. He has to enhance his
managerial skills. He wants to be a good leader and team-builder. He wants to motivate
his employees. He is try to enhance the accuracy of his perceptual skills and minimize
barriers. He should all the following except:- Avoid adult ego state

11. Which of the following are Process theories: i. Herzberg’s two factor theory ii. Porter
and Lawler theory iii. Vroom’s expectancy theory - only ii and iii
12. Jack is a middle level manager. He and his team have achieved the required targets.
The senior management decides to reward him by giving him some executive privileges.
This is will satisfy which of his secondary motive:- Need for Status

13. Ruby has grown very fast in her company in the past five years. She has received
various promotions and perks for her performance. She is a high achiever. Which of the
following is true about the risks taken by high achievers:- Moderate risk taker

14. The management of AG Electric Company are discussing the goal-setting theory of
motivation. They want to set effective goals to motivate their employees for higher
performance. Which of the following is not a characteristic of an effective goal:- The
goal should be unspecified

15. Rohanneeds to satisfy which needs before he can progress to the Affiliation needs
level in the Maslow’s hierarchy model:- Security needs

16. What is valence according to Vroom’s expectancy theory:- It is the strength of an

individual’s preference for a particular outcome.

17. Frank has been categorized by his superior as Theory X. all the following
assumptions made about him are true except:- He does not seek security

18. Valerie is an HR consultant. She is conducting a workshop for a company about how
to increase motivation among employees. She is discussing satisfiers, the factors which
yield feeling of satisfaction in people. She asks the company’s management team to
make a list of factors which they think are satisfiers. Which of the following from the list
is a satisfier:- Giving recognition to the employee

19. According to self-efficacy theory, Vicarious modeling is known as increasing level

of self confidence in doing the job based on who achieved top performance.

20. The management of Auris Enterprise has decided to give more fringe benefits to the
employees to motivate them. They can do which of the following to increase fringe
benefit - Increase gratuity pension

21. Xana Chemicals have introduced the system of non-monetary rewards for
employees to enhance their performance. HR team has listed a few points as expected
effects of the nonmonetary reward system. Tina is part of the HR team. Help her find the
effect which is a disadvantage - Results in unhealthy competition

22. The Quality Circle formed in the production department of Soleil Beverages are
using Fish Bone Diagram for discussion. Which of the following methods is known as
Fish Bone Diagram - Cause and effect

23. All the following conditions followed by Duram Agro for effective Employee
Empowerment are correct except - Encourage employees to not take risks
24. Stock-option Scheme allows employees to purchase the shares of the company at a
fixed and reduced price.

25. Which of the following are included in Extrinsic Rewards: i.Membership based
Rewards ii. Performance based Rewards iii.Non-financial Rewards - All i, ii, and iii

26. Franie and Rosy both work in the packaging departments of 2 different garment
companies in the same city. The nature of work for both is the same. However Rosy
receives more wages than Franie. What is the reason for the wage difference - Inter-
firm wage differentials

27. Due to problems of trade unions across the country , a coal production company
wants to strengthen labor management and improve industrial relations within the
company. As a management consultant advice them as what could be done - Introduce
participative management

28. Mr. Bauer is introducing non-monetary rewards for his department. He wants to
give onthe-job rewards. He can use all the following as on-the-job reward except -
Informal recognition

29. Max is a financial consultant. He and his team are formulating salary plans for
companies. Which of the following is not a correct principle of salary plan - They
should be rigid and not easily changeable

30. All the following features lead to high group cohesiveness except - Large group size

31. Susan is the manager of her unit. She wants to create a friendly atmosphere with
free flow of information. She encourages upward communication as she wants to
address all the problems in her unit. She has been advised by other managers to use the
following methods to improve upward communication. which of the following is not
correct advice - Close door policy

32. Rohan was a part of a formal group. The group was very effective in completing the
tasks. However over a period of time the effectiveness decreased and Rohan and some
other members were not comfortable in the group. What could have been the reason -
Decisions based on majority voting

33. Mr. Sinha had formed a task based group with people from various functional areas
for strategic decision making. On review after 3 months he found that one factor was a
disadvantage of the group - They take less risky decisions

34. An informal group was formed by various employees of an organization from

different department as they shared common interests. However there was absence of
control and inconsistent behavior in the group. This group can be classified as - Erratic
group
35. Renu was a member of an informal group. The group was very cohesive and had
strong influence on her. Over a period of time she felt more powerful due to the group
membership and started challenging the authority of her superiors at work. What did
this lead to - Insubordination

36. The techno group formed at an IT company was highly cohesive. But in spite of High
cohesiveness it lead to low productivity. As a management consultant identify the
problem - Negative induction

37. Joseph worked very efficiently as a member of a formal group created for sales.
However he never received much recognition for his contribution as only the leader of
the group always rewarded. What does Joseph do - Join an informal group

38. Justin has a joined a MNC. The organization has a tall structure. Which of the
following expectations of Justin are not n accordance with tall structure organizations -
They have decentralized communication network

39. Finance of a company requires significant decision making, hence a large group will
be preferred - False

40. Mr. Sharma, manager of Yeti Foods, made a work team for aim proving production
for his company. He covered all the following aspects for making his team work
successfully except - He delineated the activity into individual roles

41. Soha is member of a team formed for the marketing campaign. She makes a
cohesive plan, understands interrelation of tasks, and maintains networks. What role is
she playing in the team - Coordinator

42. A high performance team has been set up by the management of Ace Ventures.
Which of the following is true about this team - They are empowered to make
decisions without referring to superiors

43. Virtual teams have been set up by Mora Communications to be able to have reach in
various countries. Members of the virtual teams agree on the following characteristics
except - Dependency on physical meeting

44. Which of the following is not true about Team Building Strategies - Members have
same skill set (There is free flow of communication, Teams can be cross-functional,
Balanced team structure are true)

45. Team cohesiveness is the degree to which team members confirm to team norms
and are attracted to each other

46. Self-managed work teams have been by UC Financial. Which of thefollowing is not a
benefit of self-managed work teams - Increase in management levels
47. A group of employees had been formed by the manager. The group was highly
cohesive for the initial period. However after some time there was decrease in
cohesiveness. Which of the factor would be responsible for decrease in group
cohesiveness - Group members have no common threats

48. Ajay acts as a challenger in the team. Which of the following statement is not correct
about his role as a challenger - He handles confidential information

49. Which type of teams are used for assembly lines - Loose teams

50. Which type of transaction allows both parties to think rationally and make strategic
decisions - Adult - Adult

51. Arun is area sales manager at Phera Nutrition in Punjab. He is trying for getting
promoted to the Regional sales manager. However opening for this position is in the
South India region and he will have to relocate to Chennai. What type of conflict is he
facing - Approach – Avoidance conflict

52. Mr. Kapoor is 60 year old manager who holds traditional view about conflicts
whereas Rohan is a 30 year old manager who holds modern view about conflicts. Rohan
disagrees with all the points of Mr.Kapoor regarding conflicts except - They are
inevitable

53. A Person knows about himself but not about the other persons. How is he classified
according to the Johari window model - Hidden self

54. There is a conflict between people within a group in a company regarding process to
be used to achieve the goal. They are thinking of how to resolve the conflict. They finally
use a third party arbitrator to resolve the issue and come up with a solution. What type
of strategy is this - Lose-lose strategy

55. Shikha is the manager of her department and has formed two groups for a project.
There are some conflicts among the group regarding use of resources. She has listed
down few strategies to resolve the conflict. As her superior guide her as to where is she
wrong - Restrict communication between groups to avoid conflict

56. Mixed stroking damages interpersonal relations – True

57. Sameer is a software programmer in an IT company. He has worked for 2 years and
wants to get promoted to the supervisor level. For this he has to clear the technical and
management test of the company. He appeared for it and failed. He is frustrated and a
uses fixation as a defense mechanism. Which of the following does he do - He takes the
test gain and again till he passes

58. A minimum and desirable level of stress is known as - Mild stress

59. Sandra is experiencing a lot of stress at work due to lot of paperwork and tight
deadlines. The stress has consequences on her psychology. Which of following changes
may be noticed in her: i. Loss in personal appearance ii. Poor concentration iii. Apathy –
All i. ii and iii

60. Rahil wants to adopt time management technique in order to manage stress at work.
He is doing the following things to manage his time. Observe him and correct the step
which is not right - More time is allocated to routine work

61. Sonia is trying to change her food habits in order to control her high blood pressure
which is caused due to stress. Which of the following should she consume in order to
relieve stress - Green tea

62. The management of Avon Investments is trying to implement methods to give mild
stress to the employees to improve effectiveness. They can use all the following
methods except - No delegation of authority

63. Which of the following organizational strategy is not useful in preventing stress for
the employees - Tall structures (Employee assistance programs, Employee
empowerment, Devise career plans are useful)

64. Which of the following Organizational processes is not a cause of organizational

stress - Upward communication (Centralized decision making, Use of appraisal for
punishments, Tight regulations are cause)

65. Measures should be taken by an individual to shift personality from type A to B to

reduce stress - True

66. In the POSEC method, what does E stand for – Economic

67. Mr. Prasoon wants to plan his time effectively to complete all his tasks. He does the
following activities. As a management consultant point out what he is doing incorrectly -
He finishes the low priority work first and quickly

68. Kashish is the manager of her unit. She wants to adopt time management in order to
improve the productivity of the entire team. She should adopt all the following practices
except - She should not delegate work to subordinates to improve efficiency

69. Which of the following does not increase due to effective time management – Stress

70. There is a conflict between the marketing manager and sales executives in a
company – as the HR manager you can suggest the usage of all the following strategies
for Conflict Resolution except – Crossed transactions in transactional analysis

71. Jack is a junior level manager in Pebble Stock Broking in USA. He gets a promotion
offer n his own company to middle level management; However this promotion comes
with a transfer to the new branch in Middle East. This creates a goal conflict for him,
Which type of goal conflict is it? – Approach Avoidance

72. Frank is part of a team in Oasis informatics. He analyse team’s long-term

effectiveness, what role is he playing in the team? – Challenger

73. A small amount of stress is desirable for efficient and active work. – True

74. Gautam is a young manager at Karma Retails. His job profile includes resolution of
conflicts. There was a conflict between two sales girls. According to Gautam, this intra-
personal conflict could have arose due to all the following reasons except – More
concern for group goal

75. Which of the following is not considered an appropriate characteristic of child ego? -
Calculative

76. Cognition and cognitive process precede – Perception

77. Cognition is the act of knowing an item of – Information

78. Information can be known through the Goals organs like eyes, ears, nose, mouth and
skin

79. Perception is a unique Interpretation of the situation, not an exact recording of it.

80. Stimuli is an enabling or disabling factor to act or not to act within an Individual.

81. Perception is a Complicated interaction of selection, organization and

interpretation.

82. Perceptual process is broader and complex.

83. Perceptual inputs include all stimuli that exist in the external environment like
classroom, laboratory, etc

84. Group dynamics describe how a group should be organized and conducted.

85. Coalitions are very relevant to organisation

86. In these world of globalisation and privatization, time management plays a very
crucial role

87. Every organisation considers time a mantra for growth and prosperity.

88. There should be proper synchronisation between activity and time which will help
in the accomplishment of goals.

89. The most important work should be on the top priority list followed by less
important work.
90. Time management is directly related to well organised work.

91. The art of management lies in planning and delegating of responsibilities in an

effective manner.

92. Time management acts as a booster of life

93. An effective manager is one who is good delegating duties and responsibilities to
employees.

94. Planning alone hardly carries any weightage

95. Meetings are conducted time to time for effective planning.

96. The purpose of the group should be well formulated, understood and accepted by
all members.

97. Members should have good listening skills, patience and participate in task–related
discussions.

98. Conflicts and disagreement should take place around the task but not around the
personalities.

99. People come together both physically and or virtually for several purposes or due to
various forces.

100. Organisational goals on most cases cannot be achieved by individual efforts.

101. People possess enhanced status as a member of a group rather than as individuals.

102. Social loafing would hamper group relations due to inequality in contributions.

103. Members should express their ideas and feelings without any hesitations and
preconceived notions.

104. Sensory organs like eyes and ears collect the data from the environment.

105. Cognition precedes behaviour.

106. Status refers to the importance and difference that people gives to others.

107. Conflict may be a difference between what is expected and what really happens or
is going to happen.

108. Conflicts leads to loss of individual and group temperaments, energies, etc.

109. Coalition is group of groups.

110. Conflicts are undesirable.

111. Conflicts create the value, enhance the value and create assets
112. Conflict is the difference between the perception/ expectation and reality.

113. Management by objectives (MBO) is a successful philosophy of management.

114. Organizations expect efficient performance from their employees in order to

contribute to the attainment of the individual goals.

115. The objective of wage and salary administration are numerous and sometimes
conflict with each other.

116. Compensation needs to be high enough to attract applicants.

117. Employees may quit when compensation levels are not competitive resulting in
higher turnover.

118. A rational compensation system helps the organisation obtain and retain workers
at a reasonable cost.

119. Qualified and competent people join the best paid organizations.

120. Without effective compensation management, workers could be over or under

played

121. Every human action is the result of a need or desire.

122. Employees use skills for the job when they are enabled and encouraged to do so.

123. Higher productivity reduces cost if operations amd thereby increase profits.

124. Managers motivate employees to be committed and acquire competencies

125. The term motivate is derived from the latin word movere.

126. Human curiosity, manipulation, and activity drives are quite intense.

127. General motives play a significant role in organizational behaviour compared to

primary motives.

128. Secondary motives are closely related to learning concepts.

129. Alfred Adler a pioneering psychologist advocated the power

130. Common Sense tells that high achievers take the risk of higher order.

131. Stress has its effects on all walks of life

132. The sources of stress can be individual, organisational and social.

133. With no stress, work life becomes a routine, a ritual without any enthusiasm on
the part of employees.
134. Stress is a natural word which cannot be perceived only in negative terms.

135. Nervous tension is only one of the results of stress.

136. Stress experienced in the workplace may arise from role–related factors.

137. Everyone in an organization identifies himself/herself with some group or the

other.

138. Group factors can be potential stressors.

139. Individual factors like trails and characteristics widely differ from person to
person.

140. More than often, stress is viewed in negative terms.

141. Complementary skills mean that the two members of the same team are not strong
in the same skill.

142. Group is also a combination if two or more people as in case of a team.

143. Group members come together to share information and work together, but not as
a single unit.

144. Collaborative teams are used for constant creative work.

145. Short-terms specific problem/task teams are used for temporary tasks.

146. Cross–functional terms are used when different kinds of expertise are needed.

147. Purpose of team building is to enhance efficiency of strategic management in an

organization.

148. Actual team building requires a subsequent longer meeting ideally held away from
the workplace.

149. Every member must have a clearly assigned role.

150. Teams goals are formulated in order to achieve the business unit.

151. Groups should function effectively to achieve the goals and purpose.

152. Groups should have relaxed , comfortable and informal atmosphere.

153. The goal of the job design is to integrate the needs of the individual with the
organizational requirments.

154. Job design process has to start from what activity needs to be done in order to
achieve organizational goals
155. Mr. Aaron is very disciplined and punctual. He values employees who are punctual.
Jane is very punctual but not very efficient where as Annie often little late to office but
very efficient. Mr. Aron always appreciated Jane more than Annie. This Barrier to
Perceptual Accuracy is due to which reason? - Projection bias.

156. Which are of the following are types of wage differential? ni. Inter-firminil. Inter-
areaniii. Inter-occupation. - All the options.

157. Axis Concepts is a company which believes in being a learning organization. They
provide continuous training to the employees and help them acquire new competencies.
They realized that once the employees adjusted to the environment they learnt at a fast
rate but then developed a plateau phase after some training time. No again increase the
rate of learning, what should be done? - introduction of a 2 simultaneous training
programs.

158. Which type of job design enhance the formation and development of formal
groups? - Structured.

159. which of the following does not cause stress? - Work- Life Balance.

160. All the employees of Uris Ltd. follow the continuity perceptual grouping factor. This
limits the flow and implementation of innovative ideas in the company and all
employees stick to routine work. This happens as the employees perceive which of the
following? - all activities require missing external stimuli.

161. Mr. Shetty works in the production manager of a confectionery company. As a

religious person he expects to work ethically and do no wrong. However the
management expects him to cut corners for the benefit of the company and meet
customers demands. This situation gives rise to which of the following for Mr. Shetty? -
Role expectation.

162. Christopher is the manager and uses push mechanism to motivate his
subordinates. All the following statements about negative motivation are correct except:
- Maximum use of threats increaes productivity.

163. David is working with Ritters Foods. He had a review of his performance with the
HR team. The HR gave him a valence of zero. According to Vroom's Expectancy Theory,
what does this valence indicate? - David is indifferent towards attaining the
outcome.

164. Rajesh is a part of a team in oasis informatics. He plays the role if a collaborator. He
can be described as all the following by other team members except – Authoritative

165. Cure Pharma is going to put up work teams fir research and marketing. The
management consists of old and young people who have a conflict of the features of
team. The new General Manager is discussing with the old and young managers that
there has been in a shift in the features of a team as viewed in 1980s and now in 2000s.
All the points put forth by him are correct except: - Organisational Level has shifted
from lower to upper.

166. In the Pavlov's experiments on Classical Conditioning, when the dog started
salivating at the sound of the bell it was termed as? - Conditioned Stimulus.

167. Cure Pharma has made a High performance team for aggressive marketing
campaigns. Which characteristics of this team is not appropriate? - Members are given
individual purpose and direction.

168. Aaron is apart of a team in oasis informatics. He provides technical information ,

push the team to set High standards use resources wisely. He focuses on details and
sometimes fails to the big picture. - Contributor.

169. Rahul works with an organisation as a production supervisor. He consulted his

subordinates and manager to make some changes to improve production. When the
changes proved succesful, the management gave an award to the manager and reward
to all the production employees. Rahul soon joined an informal group , made great
contribution and became the leader. What could be the reason for him to join an
informal group? - job design

170. As a manager you can use motivation in all the following ways except: - Increase
employee efforts without direction.

171. Which of the following hampers group relations? – Social Loafing

172. Warner Yarn follows the Scientific management theory of motivation. What factor
does the company use to motivate its employees? – Salary

173. Rajeev has been with Sofa Carpets since 8 years. Since last 6 years he has
constantly achieved the highest sales target among all the sales executives in spite of
change in markets and competition. This behaviour is attributed to – Consistency cues

174. Which of the following is not a process theory of motivation? – Theory X and Y

175. High performance culture in organisations has affected the sense of loyalty in
employees. In what has it been affected? - Decreased long term loyalty.

176. Due to expansion and competition, Suba Appliances has made a performance based
reward system. Beth wants to take her children for a vacation and needs money for it in
due course she suffers from work-life imbalance. What could be the reason for this? --
Ambition for more pay.

177. Mr. Donald the production manager tells his subordinate to change the planning of
the packaging lines. The subordinate analyses the packaging line schedule and discusses
with his boss as to which would be the best way to plan the things and where changes
are not feasible. This is which type of transactions between Ego States? ----- A-A
178. The management of Willow Furniture has made teams for various functions. They
employed various team building strategies to make the teams effective. There has been
some trouble with a team among the members. The management is using activities for
team building. They should do all the following to improve team building except. -----
Impose group process and culture.

179. Mr Sinhal wants to plan and organize his activities for effective time management.
He is setting targets. As a management consultant point out the thing not done correctly
by him? - For very important work set very less time so it is done quickly.

180. Rushabh has approached his manager for advice on career counselling. He views
his manager as a mentor and seeks his guidance. Rushabh is in adaptive child ego state.
Which ego should the manager adopt for this situation to make the best-stituation
transaction match? - Nurturing Parent Ego

181. There is a conflict between marketing manager and sales executives in a company.
The manager restored to policts and used his poisition to remove the sales executive
from the company even though his performance was excellent and consistent. Which
type of strategy for conflict resolution was this? — Win-Lose

182. Gautam is young manager at Kamla Retails. His job profile includes resolution of
conflicts. There was a conflict between two sales girls regarding their behaviour and
customs. According to Gautam, which type of conflict is this? — Relationship

183. Rishit has completed his graduation in and joined Trapeze Paints in the accounting
department. With his job he is simulatenously studying for his MBA entrance
examination. He wants to study Business Administration as he knows that he will get
promoted only if he get the MBA degree. He fails in his first attempt and does not seek
admission. He is frustrated and leaves the job. He takes the job in another company and
now prepares for CFA exam instead. What type of defense mechanism he is using for his
frustration? — Compromise

184. Triketa Advertising has made Self-Managed Work Teams. Which of the following is
not a benefits of Self-Managed Work Teams? — Increase in Management levels

185. All the following are features of communication followed by formal network except
— Horizontal Flow

186. Wizag Foods has introduced strict supervision of employees in production to

improve performance. This lead to marketing the employees nervous and they made
more mistakes. The management realised their mistakes and switched to rewarding
good performance with perks. This according to Reinforcement theory : — Negative to
Positive Reinforcement

187. Chirag is motivated by his manager to perform well. Chirag works and achieve his
goals. As an incentive, his managers gives him additional perks. Chirag feels secure
about his job. Since motivation is termed as continuous process, what will happen to
chirag? — New needs emerge so Chirag focuses on satisfying them

188. Nexus is an IT company which faces a major turnover rate of employees due to stiff
competition in this industry. What should the company do to attract and retain talent?
— Improve employer brand

189. Which statement about Sociefty Indentity Theory is not appropriate? — We adopt
same personal and social identity in every situation

190. The management of Willow Furnitures has made teams for various functions. They
are employing various team building strategies to make the teams effective. They are
doing one thing incorrectly so help them to correct that action: — Competition with
other formal and informal teams

191. Which statement about perception is not appropriate: — Perception is an exact

recording of the situation

192. The employees of the production department of Brij Cements formed a group so fof
the characteristics of this group defeated the purpose of the group and could not
contribute to the effective functioning. What characteristics is it? — Group roles were
voluntary and not assigned

193. Which of the following hampers group relations? — Social Loafing

194. Warner Yarn follows the Scientific management theory of motivation. What factor
does the company use to motivate its employees? — Salary

195. Rajeev has been with Sofra Carpets since 8 years. Since last 6 years he has
constantly achieve the highest sales target among all sales executives inspite of change
in markets and competition. This behaviour is attributed to — Consistency Cues

196. Which of the following is not a Process theory of motivation? — Theory X and Y

197. Krishna Auto Parts have made a salary administration plan for all the employees of
the organization. They followed all the principal of salary administration correctly
except one: — Plan is not flexible

198. A small amount of stress is desirable for effecient and active work — True

199. Priti is working in the research department. She has to make entries of the surveys
conducted by the company. She was very enthusiastic but her work but over a period of
time she lost interest. This could be due to which factor? — No Stress

200. The employees of Green Oil and Gas company are facing a lot of stress due to
management. The consequences of the stress will be felt by the organization in all the
following ways except — Employees make decisions efficiently.
201. Rakesh and Brijesh work at Mariam Auto in Banglore. Rakesh lives in a joint family
in banglore and has a lot of social outings. Brijesh is from Pondicherry and has
transferred to Banglore for the job. He lives alone. The company holds many social
events and gatherings as a way to motivate employees. Rakesh though he is a social
person and attends the event is not motivated by them. He is motivated by rewards and
recognition. Brijesh on the other hand is motivated by the social events. Why is there a
difference in perception between the two regarding motivation? — Rakesh’s social
needs are already satisfied.

202. In perceptual process, inputs are transformed though the perceptual mechanism
like selection, organization and interpretation. What is the transformmed mechanism
called? — Throughput

203. Ronak is a very shy and introvert. He is not very comfortable in socia settings. He is
very good at marketing strategies. When he was employed by Trent Pharma for
marketing. He was asked to do field work first, meet doctors and learn what are
shortcomings in the present marketing strategy followed by the company. He was not
able to perform the job well as he felt a lot of stress. What was this stress due to? —
Personal traits did not suit job requirements.

204. The employees of Green Oil and Gas company are facing a lot of stress due to
management. The consequences of the stress will be felt by the organization in all the
following ways except — Employees make decisions efficiently

205. Rakesh and Brijesh work at Mariam Auto in Banglore. Rakesh lives in a joint family
in banglore and has a lot of social outings. Brijesh is from Pondicherry and has
transferred to Banglore for the job. He lives alone. The company holds many social
events and gatherings as a way to motivate employees. Rakesh though he is a social
person and attends the event is not motivated by them. He is motivated by rewards and
recognition. Brijesh on the other hand is motivated by the social events. Why is there a
difference in perception between the two regarding motivation? — Rakesh’s social
needs are already satisfied.

206. In perceptual process, inputs are transformed though the perceptual mechanism
like selection, organization and interpretation. What is the transformmed mechanism
called? — Throughput

207. Ronak is a very shy and introvert. He is not very comfortable in socia settings. He is
very good at marketing strategies. When he was employed by Trent Pharma for
marketing. He was asked to do field work first, meet doctors and learn what are
shortcomings in the present marketing strategy followed by the company. He was not
able to perform the job well as he felt a lot of stress. What was this stress due to? —
Personal traits did not suit job requirements
208. Which of the following should not he considered while priortizing activities? —
Personal Liking

209. Which of the following is not a Theory of Learning? — Self-Concept Theories

210. Rishit has completed his graduation in commerce and joined Trapeze Paints in the
accounting department. With his job he is simultaneously studyinh part time MBA. He
wants to study Business Administration as he knows that he will get promoted only if he
gets the MBA degree. He fails in his first term exam as he is not prepared properly. He is
frustrated and decides to drop out of MBA course. What type of defense mechanism is
he using for his frustration? — Withdrawal

211. Which of the following conflicts are similar to task conflicts? — Functional

212. Harshal and Akash joined Akil Automobiles. Previously Harshal was with a
company with traditional culture where the bosses did not involve subordinates in
decision making. Akash however was coming from a company with flat structure and
involved in teams with superiors. During strategy meetings, Akash would always give
his suggestions to the management. Harshal would not be participative even though he
had some great ideas as he though that the superiors did not value his suggestions. This
diffrence in interpretation was due to which of the following ? — Past Experience

213. Which of the following should not he considered while prioritizing activities? —
Personal Liking

214. Which of the following is not a Theory of Learning? — Self-Concept Theories

215. Which of the following conflicts are similar to task conflicts? — Functional

216. Which law states that “Responses accompanied by satisfaction are more likely to
occur again than those accompanied by discomfort? — Law of effect

217. Mr Lohana has to prepare performance appraisal for his subordinates. He has 10
people working under him. Out of 3 have excellent performance, 3 have average
performance and 4 have very poor performance. But he gives an average rating to all
the subordinates in spite of the variation in their performance. He wants to play safe
and not be held answerable for the poor performance of some employees. His action is
attributed to which perceiver’s bias? — Error of Central Tendency

218. Aastha was a new management trainee. She was called by the HR manager for
induction. The HR manager was a 50 year old man who was impeccably dressed in a
suit. He was very well groomed and mannered. She assumed him to very strict and
disciplined. This is due to which Barrier to Perceptual Accuracy? — Stereotyping

219. When a Team is physically isolated the cohesiveness — Increases

220. Corsica Machinery Company wants to conduct an Opinion survery among the
employees. The company needs with types of communication for this ? — Upward
Communication

221. Which of the following hampers group relations? — Social Loafing

222. Some managers of Dupont Enterprises have set up a quality circle to analyse and
solve problems in their work field. The members have gathered to find the solutions for
the problem of delay in logistics. Members are asked to find causes for identified
problem and isentify one important effect of the cause of the problem. Which technique
are they using? — Fish bone diagram method

223. Which of the following statement is appropriate for Projection as a barrier to

perceptual accuracy? — People assign their personal attributes to others.

224. Which of the following is not a appropriate characteristic of Learning? — Change

must be relatively temporary

225. Which statement about learning is not correct? — Repitition decreases rate of
learning

226. Dwight Electricals wants to introduce Employee Participation and Empowerment

in their company. The management is setting all the conditions required for effective
employee empowerment. However one thing done by them is not appropriate and
hinders empowerement. Which is it? — Management should delegate responsibility
and not authority

227. Frank is part of team in Oasis Informatics. He analyze team’s long-term

effectiveness, what role is he playing in the team? — Challenger

228. Trevor was an employee at a departmental store. He waw very self-centred and
often lied to his peers and boss. Soon he joined an informal group and became very
friendly with the members. There was a change in him and he became honest, loyal, co-
operative and started sacrificing for the group. Which feature of the informal group had
this effect on him? — Collaborative Efforts

229. Informal groups are outside the officially prescribed relationships, structures, line
of authority and responsibilties of the organization — True

230. The manager found that Sanah resorts to social loafing. She does not contribute in
the group environment and rely on the efforts of others for achievement of goals. What
should the manager do to reduce social loafing of Sanah? — Clear assignment of role
and task

231. Rohit and wife both are laborers in a toy factory in a small town in Maharashtra.
Though they both are in the same unit and have the same nature of skills and job, Rohit
is paid a higher daily wage than his wife. This wage differential is due which reason? —
Inter-personal

232. While structuring the salary system for their company, the management should sell
all the following standards for relating work to goals except — Satisfcation

233. Satisfaction and equity occurs when yhe actual reward received is equal to —
Perceived Reward

234. Motivation is product of values and perceived probabilty. What is perceived

probability known as? — Expectancy

235. Gautam is a young manager at Karma Retails. His job profile includes resolution of
conflicts. There was a conflict between two sales girls. According to Gautam, this intra-
personal conflict could have arose due to all the following reasons except — More
concern for group goal

236. Axis concepts is a company which believes in being a learning organization. They
provide continuous training to the employees ane help them acquire new competencies.
They have incorporated methods which follow the principles of learning. They need to
correct one of their methods of learning as it not following the principle of learning.
Which is it? — There should be no variation in Learning methods

237. Which statement about participative manager is not correct? — Participation is

only at top level of management

238. Roshni is a part of an informal group. The group consists of regular members who
influence each other. There is no acknowledge leader — Family

239. Satisfaction and equity occurs when the actual reward received is equal to —
Perceived reward

240. Which of the following is a Process Theory of Motivation ? — Porter and Lawler
model

241. Which of the following is not an Internal environmental factors that influences
perceptual selectivity ? — Intenstiy

242. Which statement is not true about learning ? — All learning may result in change
in performance

243. What does selective perception mean?

— It means to single out certain ascepts of the environment due to defence

mechanisms and other human limitations.

244. Harshal and Akash joined Trupti Life insurance company. After one year of
induction both were given targets.Harshal perceived himself as a high achiever and
viewd this as an opportunity to perform well and was motivated to achieve targets.
Akash on the other hand was not very confident of himself and was sacred about not
able to achieve the target. The difference in interpretation was due to which of the
following ? — Self Concept

245. Which theory is based on reciprocal interaction between people, behaviour and
environment? — Social Learning Theories

246. Mr Sinhal wants to plan his activities for effective time management. He is doing all
the following for planning. As a management consultant point out a thing not done
correctly by him? — Multi-task several activities to finish them together.

247. In the Pavlov’s experiments on Classical Conditioning, what was the mear powder
given initially to the dog termed as ? — Unconditional Stimulus

248. In the Pavlov’s experiments on Classical Conditioning, what was the mear powder
given initially to the dog termed as ? — Unconditional Stimulus

249. What does Selective perception mean??

— It means to single out certain aspects of the environment due to defence

mechanisms and other human limitations

250. Mr John is a manager in a PSU, who believes in employees having the

characteristics of Theory X. All the assumptions made by him about the employees are
correct according to the Theory X except — Does not care about security

251. Which of the following factors will not help the manager of Tyris Chemicals to
perceive more accurately? — Develop single-dimensional point of view

252. Zydus Advertising is designing the campaign for new line of biscuits for a FMCG
company. They will try to use all the following external environment factors to influence
selectivity of customets except — Learning

253. Due to stiff competition, CDC Fertilizers like many other companies in the industry
has started retrenchment and voluntary retirement schemes. Mr Bose has been retained
by the company due to his good performance. However this act has deprived him of
which need? — Security

254. The CEO of HC Financial wants to retain his top executives by fullfilling the status
needs. He decided to offer them the following things. Which of the following will not
help in fulling the status need? — Group Leader

255. Which type of teams are empowered with certain decision making without
referring to top management? — Directed Team

256. Mr Donald, the production manager tells his subordinate to change the planning of
the packaging lines. The subordinate analyses the packaging line schedule and discusses
with his boss as to which would be the best way to plan the things and where changes
are not feasible. This is Which type of Transactions between Ego States? — A-A

257. Jack is a junior level manager in Peable Stock Broking in USA. He gets a promotion
offer in his company to middle level management. However this promotion comes with
a transfer to the new branch in Middle East. This creates a goal conflict for him. Which
type of goal conflict is it ? — Approach- Avoidance

258. Which statement is not appropriate according to Porter and Lawler Expectancy
Model? — Motivation alone ensures performance

259. Sayam became a production engineer and Harsh became a software engineer 15
years back. Sayam got a high paying job in a textile manufacturing company and Harsh
got a low salary in startup IT company. Over 15 years. Sayam’s salary increased a little
and then stagnated and Harsh’s salary saw exponential jump. This wage differential is
due to which reason? — Inter- occupation

260. According to Vroom’s Expectancy Theory. What is expectancy? — it is a strength

of a belief that a particular action or effort will lead to particular first level
outcome

261. Some managers of Dupont Enterprises have set up a quality circle to analyse and
solve problems in their work field. The members have gathered to find the solution for
the problem of delay in logistics. Members are asked to find causes for identified
problem and identify one important effect of the cause of the problem. Which technique
are they using? — Fish bone diagram method

262. Montaux Pharma gave stock-options to their employees. The employees were very
satisfied with the schemes as the stock market was booming. There was a terrorist
attact in their country and the stock market grew unstable. Which disadvantage of the
stock-option scheme surfaced at this time? — Inconvenience of en-cashing
investment to employees

263. Which theory is based on reciprocal interaction between people, behaviour and
environment?

------ Social learning theory

264. Which is the third stage in Truckman's Five Stage Model of group Formation and
Development?

----- Norming

265. Grace is very happy as she is working with a company with friendly and
cooperative people. She feels accepted as a part of the group. This increases her
committee to the company as which of her motive is fulfilled? ----- Affiliation
266. Complete national wage policy is undesirable. ---- True.

267. Which statement is correct for Hidden self in johari window? ---- Person knows
about himself but not about the other persons.

268. Adjustment of employee's behaviour to align with the norms of team is called _
conformity__

269. Joan is a product manager with Amies Baking Products. She is very aggressive and
competitive. She can be defined as which type of personality? ----- Type A

270. All teams have same norms. ---- False.

271. Tolman's cognitive theory is bases on which of the following? ---- Stimulus-
Stimulus.

272. Vincent is very impressed by the leadership qualities of his boss Joseph. Vincent
learns timely decision-making and observing Joseph. Vincent now tries to imitate Joseph
when is made the team leader. Vincent is influenced by process? --- Motor
Reproduction

273. Rishit has completed his graduation in commerce and joined Trapeze Paints in the
accounting department. With his job he is simultaneously studying for his MBA entrance
examination. He wants to study Business Administration as he knows that he will get
promoted only if he gets the MBA Degree. He fails his first attempt and does not seek
admission. He is frustrated and leaves the job. He take a job in another company and
now prepares for CFA exam instead. Which type of defence mechanism is he using for
his frustration ? ------ compromise.

274. All the following are the aspects of Organization design and structure which cause
job stress. Which point is mentioned incorrectly? ---- Board Specialization

275. Rohit receives incentive pay from his company. This reward is classified as which
type of reward?----- Performance based Reward.