SudhaH - 04 - SITHKOP002 Learner Assessment Tool V1.3 Jun20
SudhaH - 04 - SITHKOP002 Learner Assessment Tool V1.3 Jun20
SudhaH - 04 - SITHKOP002 Learner Assessment Tool V1.3 Jun20
Trainer declaration: I declare that I have received Student declaration: I declare that I have submitted the completed
the assessment in full including all evidence pertaining to assessment and supporting evidence with this workbook, to my Trainer.
the assessment requirements.
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VCID.ACOT Training and Assessment/SITHKOP002 /Learner Assessment Tool/V1.3/June2020
Assessment Instructions to Learner
You are required to read the general assessment instruction for all students prior to commencing
this assessment, it can be located at https://www.acot.vic.edu.au/assessment-at-acot-2/.
This assessment tool forms part of the assessment system for the following Qualifications:
This assessment tool contains the assessment requirements for the following unit of competency:
SITHKOP002 Plan and cost basic menus
Pre-requisites
Nil
Assessment conditions
Skills must be demonstrated in a hospitality business operation where menus are planned and
costed. This can be an industry workplace or a simulated industry environment or activity.
Assessment must ensure access to:
commercial information:
preferred supplier arrangements
purchase specifications
sources of negotiated cost of supply:
tariffs
price lists
product information:
food preparation lists
menus for restaurants
price lists
recipes
costs of food supply for food service businesses
menus for the variety of cuisines and service styles specified in the performance evidence.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements
for assessors; and have worked in industry for at least three years where they have applied the
skills and knowledge of this unit of competency.
Facility resources
The candidate must have access to this assessment tool and a training commercial kitchen with
simulated customers and access to all relevant equipment and resources found in the workplace.
Assessment methods:
Demonstration of tasks
Product-based methods e.g. reports, role plays, work samples
Portfolio of evidence
Written Questions
Observation.
Reasonable adjustment
The assessor may apply reasonable adjustment during the assessment process; however, the
intended outcome of the assessment must not be contravened. The assessor and the candidate
need to consider and agree upon if the reasonable adjustment would be applied in the workplace
meeting legislation requirements against access and equity before making the adjustments to the
assessment.
WHS/OHS requirements
If at any stage during the assessment, you or your assessor deems the assessment activity or
environment unsafe for you, the assessor or others in your environment, the assessment needs to
be stopped and a risk assessment made prior to recommencement of the assessment.
Candidates Signature:
Commencement Date:
Assessment 1- Knowledge questions
Objective: To provide you with an opportunity to demonstrate the skills and knowledge required to
complete the tasks outlined in elements and performance criteria of this unit:
1. organisation-specific information:
o sources of information on current customer profile and food preferences
o service style and cuisine
o costs of supply for ingredients
2. methods and formulas for calculating portion yields and costs from raw ingredients:
o butcher’s test
o standard measures
o standard yield tests
3. hospitality and catering industry desired profit margins, mark-up procedures and rates
4. different types and styles of menus for dishes or food production ranges for different types of
food outlets
5. range of food preferences relating to:
o contemporary eating habits
o cultural and ethnic influences
o popular menu items
o quick service foods
o seasonal dishes
o variety of food products
Please answer questions 1-17 in as much detail as possible, considering your organisational
requirements for each one.
1. Name 6 factors you would consider when identifying a target customer profile for a food
business? (KE1, PC1.1)
Occupation
The level of income
Social and cultural context
Age
Gender
Lifestyle1
2. What is the method and formula used to calculate portion yields? (KE2, PC3.2)
Convert the weight of the edible product into a percentage to get your yield percentage. EP weight AP weight
100 = yield percent is the formula.
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4. a.) What is the yield percentage for the following? (KE2, PC3.2)
b.) What is the yield percentage for the following? (KE2, PC3.2)
Now,
EP weight ÷ AP weight × 100 = yield %.
=1.3/ 2.00*100
= 65%
The yield percentage = 65%
5. What are the desired profit margins in the catering industry? (KE3, PC3.4)
As a result, catering businesses typically have cheaper food and labor costs than restaurants, resulting in better
profit margins. A typical catering company makes 10 to 12 percent profit, compared to four to seven percent
profit for restaurants. In some categories, some types of catering enterprises have higher prices than others. A
caterer who specializes in extravagant meals with themes and extensive décor, for example, will spend more on
accessories, but a caterer who employs high-quality foods may have particularly high food expenditures. If a
caterer's costs are higher than the industry average, she should look for ways to cut costs in another area, such as
labor, if she wants to flourish. 2
6. List 8 different types of menus that can be used for different food outlets. (KE1, KE4, PC2.3)
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7. List 5 different food preferences that customers may have. (KE5, PC1.2)
Age range - the type of food they prefer may be determined by their age, therefore it's crucial to know
what ages you'll be serving.
Purchasing power - this refers to customers that have a higher income and can afford to pay for services.
Customers with limited consumer purchasing power may have lower earnings, making it difficult for
them to pay for services.
Customers' income level will decide what they are able to afford. Customers with greater earnings will be
able to purchase more upscale meals, whereas those with lesser incomes may not have as much.
Gender — the gender of the clients will also influence the type of food required. If you're catering for
guys, simpler buffet meals may be preferred, whereas women are more likely to desire something nicer
and more imaginative, as well as formal dishes that appear more appealing and presentable.
Social and cultural background might refer to a person's race, language, education, lifestyle, religion, and
so on..5
Caribbean.
Vietnamese.
Korean.
German.
Indian.7
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11. What 3 methods are used to assess the popularity of menu items. (KE10, PC5.2)
customer surveys.
popularity index.
sales data.8
12. Why is it important to use descriptive writing in menus? (KE9, PC4.1, PC4.3)
When giving a customer a price for food services, you should make an itemized list of the suggested dish
elements or food production materials. Itemizing a list is writing down each item separately, including the price
and, in some cases, additional information about the products. The consumer will be able to see exactly what
they are spending for and will be able to compute the things themselves if they so like. If a consumer does not
request an itemized list voluntarily, they are likely to want one before making a decision regarding the services
or making any payments.
Use your menu descriptions to draw attention to key differences. Using descriptive terms on your menu can
increase sales by 27 percent, according to Cornell University's Food and Branding Lab. Of course, some of the
adjectives are obviously food-related (more on those in a moment). When it comes to writing a menu, the words
you use are crucial. If you pick the right words to describe the cuisine on your menu, you can excite guests and
improve sales, but if you don't, you could turn them off or confuse them. 9
13. Why is it important to offer a balanced variety of dishes in relation to the food business’
production needs? (KE4, PC2.4)
When creating a menu, it's ideal to provide customers with a range of culinary alternatives. Whether the food is
served as a buffet or as a formal supper, a well-balanced selection of dishes will make it look more inviting and
intriguing. It's also crucial to have a wide range of options to ensure that you're catering to everyone and not
leaving anyone out. You should ensure that the meals are appropriate for the event's service and cuisine, and that
the customer is satisfied with the menu options. By being creative with recipes and employing a variety of
ingredients, you may bring diversity to the menu in a number of ways. Decide on the special, meat, and side dish
dishes first, and then arrange the remainder of the menu around them. 10
14. List 3 ways to include a balanced variety of dishes into the menu. (KE4, PC2.4)
As a side dish for main meals, try a variety of pastas, noodles, rices, polenta, barley, couscous, or quinoa.
Combine wholegrain and refined types, gradually increasing the wholegrain content.
White potato can be replaced with canned or cooked beans, maize, or sweet potato as a side dish.11
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15. Name 4 reasons to adjust and improve menus on a regular basis? (KE3, PC5.1, PC5.3)
17. Explain why restaurants want to develop dishes and use ingredients that provide high yield.
Please provide an example of a “high yield” ingredient. (KE3, PC3.3)
By examining consumer happiness and sales statistics, it is critical to measure and evaluate the success of menus.
This will show you whether particular menu items are successful with customers, as well as whether some things
need to be tweaked to boost client satisfaction. When it comes to acquiring information about the success of
menus, the most reliable sources are customers and workers. It is difficult to exaggerate the significance of the
menu in a foodservice activity. Its significance for understudies contemplating foodservice tasks the board is
displayed by the way that it is a first theme in this book. A menu is oftentimes alluded to as a foodservice
activity's "driver." This illustrative word stresses how the menu is an administrative device for controlling
numerous pieces of a foodservice activity and what it means for each part of a foodservice activity. Keep menus
from your number one eateries or ongoing suppers in different sorts of foodservice organizations as a main
priority as you become familiar with menus and menu arranging.
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Knowledge questions - Student declaration:
I declare that the work submitted is my own and has not been copied or plagiarised from any person
or source.
Student Name
Student Signature
Date
Satisfactory
Not Yet Satisfactory
Assessor name
Signature Date
Satisfactory Satisfactory
Not Yet Satisfactory Not Yet Satisfactory
Assessor name
Signature Date
Assessment 2: Performance Tasks
Objective: To provide you with an opportunity to demonstrate the required skills and performance
elements and criteria for this unit.
A signed observation checklist by your assessor will need to be included in this activity as proof of
completion.
This activity will enable you to demonstrate the following performance evidence:
Identify and evaluate the food preferences of customer groups with differing characteristics and
use to inform menu planning
Develop and cost each of the following menu types based on above information:
o à la carte
o buffet
o cyclical
o degustation
o ethnic
o set
o table d’hôte
o seasonal
Evaluate success of the above menus by obtaining at least two of the following types of feedback:
o customer satisfaction discussions with:
customers
employees during the course of each business day
o customer surveys
o improvements suggested by:
customers
managers
peers
staff
supervisors
suppliers
o regular staff meetings that involve menu discussions
o seeking staff suggestions for menu items
Develop the above menus within commercial time constraints, demonstrating:
o use of balanced variety of dishes and ingredients
o methods for determining costs of supply for ingredients
o methods and formulas for calculating portion yields and costs from raw ingredients
o methods for responding to feedback and adjusting menus
o methods for achieving desired profit margins, mark-up procedures and rates
o use of different types and styles of menus for dishes or food production ranges.
Please answer the tasks below in as much detail as possible and attach all completed evidence to this
workbook.
Tasks 1- Identify customer preferences (PC1.1, PC1.2, PC2.2, PE1,KE1, KE5, KE6)
Task 2- Plan and write menus (PC2.1-2.4, PC3.1, PC4.1-4.3, PE2,PE3,KE1, KE2, KE7)
Develop a menu for each menu type from the following list, itemise components of the dishes and use
food preferences created in the skills activity to inform menu planning:
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Set yourself commercial time constraints and produce each menu during that time.
For each menu, use descriptive writing words that appeal to the identified customer base and appropriate
to the business service style
Use a balanced variety of dishes and ingredients for the style of service and cuisine.
Generate a range of ideas, discuss with relevant personnel prior to implementation.
Entrees
Salt 'n' Pepper Calamari $26.67
(flash fried in our own spice blend with garlic
aioli)
Garlic King Prawns $35.73
(seared king prawns in classic white wine and
cream sauce with steamed rice)
Chicken Souvlaki $18.32
(Greek style chicken skewers served with
steamed rice, tzatziki and a rich Napoli sauce)
Mains
Thai Green Chicken Curry $64.74
( aromatic creamy curry, served with steamed
rice, garden salad or vegetables)
Chicken Supreme $30.89
(breast fillet poached in white wine sauce
topped with avocado, prawns and bernaise
sauce served with garlic mash and steamed
vegetables)
Crispy Skinned Salmon $24.53
(fresh Tasmanian salmon served on wilted baby
spinach, steamed asparagus and bernaise sauce
with garlic mash)
Deserts
Ice creams and Sorbets S9.22
(chocolate fudge, Madagascar vanilla raspberry
ice, lemon ice, mango ice)
Mignardises for two $5.82
(Simon's chocolate truffles, miniature cookies,
fresh fruit)
Italian Style Donuts $4.04
(with vanilla bean ice cream)
ii. Buffet Menu
Soup
Cream of Broccoli Soup $3.70
(drizzled with fresh cream and roasted nibbed
almonds)
Salad
Grilled Mushroom $2.49
(with Watercress and Balsamic Reduction)
Entrees
Braised short ribs $9.94
(boneless, marinated, on a shallow bed of Tavern
Mashed)
Pepper Crusted Salmon Filets $5.98
(Lightly pepper crusted and pan seared, finished
with creamy Sundried Tomato Sauce)
Mains
Chicken Teriyaki Thighs $11.92
(Marinated chicken thighs pan-seared and tossed in
lightly spiced teriyaki sauce)
Rolled Roasted Pork with Crackling and $8.43
Cumberland Sauce
(Slow roasted pork loin and belly rubbed in spices
with orange lemon and mustard glazing)
Desserts
Chocolate cheese cake $2.24
(with yogurt jelly and fresh strawberry)
Raspberry Mousse $4.49
(with chocolate)
iii. Cyclical Menu
Breakfast
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Scrambled eggs
Omelette Bar French Toast
Sliced ham Pear hand pies Eggs benedictPotato Bacon
($7) ($2.03) ($5.18) ($15.03) ($2.68) ($19.75) Casserole
($4.82)
Lunch
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Ham and Hamburgers French Dip Deluxe Nacho Spicy Broccoli Hot Italian Sausage gravy
Cheese ($4.32) Sandwich Bar Beef ($8.92) Chicken ($2.12)
Wrap (17.79) ($19.75) Sandwich
($9.17) ($16.09)
Dinner
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Carved roast Baked Pollock Pit Ham Carved turkey Rice Pilaf Buttered Corn Chinese chicken
beef ($6.22) ($16.02) ($27.92) ($10.83) ($11.21) bake
($7.57) ($6.70)
Course I
Escargot $23.36
(Escargot sautéed in butter, garlic and truffle pate)
Course II
Fried Pork Wontons $2.87
(green onions, minced ginger, goat cheese, spicy plum
Virginia chutney)
Course III
Carrot ginger bisque $6.63
(black sesame seeds and coconut cream)
Course IV
Sesame crusted tuna $13.37
(carrot puree, sautéed bok choy, Asian plum glaze)
Course V
Flourless Chocolate torte $9.34
(raspberry sorbet, vanilla bean mascarpone cream)
v. Ethnic Menu
Entrees
Alaskan Coho salmon $25.57
(with artichokes, turnips, toasted almonds and mints)
Roasted chicken $16.60
(with shaved fennel, cherry tomatoes, arugula and
lucques olive toast)
Slow cooked duck breast $14.91
(with corn, dino kale and chanterelle mushrooms)
Mains
Wood fire free range corn fed chicken $20.09
(with grilled tomatoes, green beans, poached egg and
hollandaise sauce)
English fish and chips $20.32
(traditional crumbled fillet of fish served with fries)
Duxelle mushroom in crusty puffs $25.61
(trio of mushrooms mounted on crisp pastry tiles)
Desserts
Belgium chocolate dome with baked custard centre $6.81
(chocolate mousse centred with baked custard
infused with vanilla bean)
Rasmalai $17.94
(reduced milk dumpling soaked saffron milk and
pistachio nuts)
Blueberry yoghurt crunch $28.36
(sugar free eggless dessert)
Bouillabassie $10.97
(Cod, plaice, mussels and clams with toasted
focaccia)
Or
Chicory and apple salad $10.31
(Pickled fennel and a coriander seed dressing)
Mains
Slow Braised Ox cheek $19.08
(smoked seaweed remoulade and pickled baby
onions)
Or
Grilled Mackerel Fillet $22.92
(Pickled beetroot, charred spring onion, swede
and yoghurt puree)
Desserts
Rosary Ash Goats cheese $14.30
(crackers and chutney)
Or
Sticky toffee pudding $10.90
(butterscotch and a vanilla cream ice cream)
Mains
Chicken breast $18.70
(topped with mozzarella cheese and bacon served
with saute potatoes, green beans and tomato
sauce)
Soz rib eye steak $20.43
(with field mushrooms, cherry tomatoes and
house chips)
Steamed smoked haddock $15.50
(with a bubble and squeak potato cake, poached
egg and herb oil)
Desserts
Hot waffle $5.37
(with honeycomb ice cream)
Raspberry and vanilla cheesecake $20.32
(with lime mascarpone and fruit puree)
Chocolate brownie $3.61
(with vanilla ice cream)
Mains
Fish Fillets $16.10
(with tartar sauce)
Potato Du Jour $18.84
(tossed salad, French dressing)
Tossed salad $20.92
(with French dressing)
Desserts
Crème Burulee $7.61
(traditional crème brulee served with vanilla bean
ice cream and biscotti)
Hazelnut cheesecake $8.63
(baked cheesecake with hazelnut and chocolate
swirl served with cream and ice-cream)
Cheese and biscuits $4.58
(mature cheddar, stilton, brie and seasonal
chutney)
Two sets of menus were created, one in the style of a fast service restaurant and the other in the style of
a fine dining establishment. The only difference between the menus in each series was the quantity of
options available under each menu category. The menu plays an important role in a restaurant's
marketing, presentation, and operation. Menus vary depending on the sort of establishment, ranging
from a simple list to a large selection of goods taken from multiple different sources. For example,
English pubs may have a dining menu and a bar menu, as well as a blackboard with the day's specials
and, perhaps, another chalkboard or menu cards with the desserts. Because it is widely believed that
offering a wider range of options appeals to customers, consumer selections (including menus) are
becoming increasingly diverse. The principle of regularity, which asserts that adding an item to a choice
set cannot enhance the likelihood of choosing an item from the original set, supports the concept that
customers are better off when given more options. Choosing, on the other hand, usually demands
activity in the form of searching and evaluating options. Searching is based on the number of objects
available and their accessibility, whereas evaluating is based on the amount and complexity of
information available about the items of interest.
The findings suggest that customers in restaurants have an ideal amount of menu options, which ranges
from roughly 6 for fast service to 7 for starters and desserts to 10 for main courses in fine dining
restaurants. The lack of disparities between sexes or age groups shows that there is an ideal amount of
menu options below which customers feel confined and above which the effort necessary to make a
decision becomes unappealing. The fact that optimal choice sets were larger in fine dining than in quick
service is intriguing, and it could indicate a balance of information and control. Fine dining menus
provide more information, but the chef is given more responsibility. The question of locus of control in
choice has received little attention to date, but it could be a promising area for future research.
Customer Feedback - 1
Quality meals at a reasonable price
a sufficient amount of food
Customer Feedback - 2
Foodstuffs that go together like a dream
Satisfied with the food's quality and quantity
Customer Feedback - 3
a delicious meal
Need a quick response
Customer Feedback - 4
Although the prices are reasonable, some meals are expensive.
Delectable dishes
Customer Feedback - 5
Dishes that are both delicious and perfect
Exceptional quality and quantity
Staff Suggestions
Prepare new and interesting dishes
Follow the pattern of dishes
Present the dish with greater inventiveness
More utilization of natural element for dishes
Based on the aforementioned consumer feedback, I believe we should concentrate on a few foods that
people felt were pricey. We'll have to repeat the math and come up with a new price. Similarly, we need
to keep up with current developments, according to the staff's recommendations. We also need to do
some study on new meals so that we can provide our consumers unique foods. We could offer a specific
training class for our cooks on how to showcase their dishes in a creative way, and we should grow our
own veggies and other products.
Evaluate the success of each menu by obtaining feedback through customer satisfaction survey and Staff
suggestions
Adjust menu based on feedback and profitability.
Please use the following links provided by your Trainer to help complete tasks 1-4.
Template: https://drive.google.com/drive/folders/1Qh-oS1WOQzYLYfKLQVItQEmVzsX3hOiG
Calculate costs: http://possector.com/menu/how-to-calculate-food-costs
Calculate food costs: https://www.lightspeedhq.com/blog/how-to-calculate-restaurant-food-costs/
Yield tests: https://opentextbc.ca/basickitchenandfoodservicemanagement/chapter/yield-testing/
Videos calculating food costs: https://www.youtube.com/watch?v=r1qc7o3LTus
Performance Tasks - Student declaration:
I declare that the work submitted is my own and has not been copied or plagiarised from any person or
source.
Student Name
Student Signature
Date
1. Has the student identified and evaluated the food preferences of customer groups with
Yes/ No
differing characteristics and used them to inform menu planning
2. Has the student developed and costed each of menus above based on above
Yes/ No
information
3. Has student obtained at least 2 types of feedback for each of the menus? Yes/ No
11. use of different types and styles of menus for dishes or food production ranges.
Yes/ No
Satisfactory
Not Yet Satisfactory
Assessor name
Signature Date
Satisfactory Satisfactory
Not Yet Satisfactory Not Yet Satisfactory
Assessor name
Signature Date
Other(specify):
………………………………………
Unit Result Record Sheet
SITHKOP002 Plan and cost basic menus
Please ensure this form is fully completed prior to the submission of your assessment
Student Declaration:
I declare that:
I was made aware of all assessment requirements for this/these unit/s
I have received feedback from my assessor on the results of each individual assessment task and
my overall result for this/these unit/s
I have been made aware of the reassessment policy for any assessment tasks and/or units that I have
not yet satisfactorily completed
All work for assessment tasks submitted for this unit is my own with no part of any assessment being
copied/plagiarized from another person or source except where authorized and listed/referenced.
Validity of its alignment (mapping) to the skills and knowledge required in the workplace addressed in
the unit of competency, assessment requirements and broad industry practice.
Sufficiency of assessment methods and range of evidence collection methods used to determine the
required quality (observable behaviours), quantity (Performance standards) and relevance (industry practice)
required to determine satisfactory completion of assessment
Currency of the evidence and its relation to broad industry legislation, ethics and organisational
practices
Authenticity of own work reflecting industry practice in the approach and development of product/s
Knowledge Assessment S NS
Performance Assessment S NS