Case Study Gati
Case Study Gati
Case Study Gati
Vishnu Sankar
Roll no 51
1. The main problem which Murarka is facing is that he has to uplift the
company by making changes in the places which are creating delays.
Gati, the company which he joined had launched a 72 hours
premium delivery scheme but tothe dismay the delivery was facing
delays at many times due to one or the other problem, this
waslaunched after his joining but the scheme was not creating the
desired results but rather creating issues forthe company as there
was a whole of delay in the delivery and hence it was causing bad
name for the company. So Murarka has the job to find the loopholes
and mend them so that the company could comeback on the track.
2. Murarka has to collect all the data related to process, delivery etc
and form a chart, if any data goes beyond the limit then the process
is out of statistical control or if stays close to the centerline then it is
within the statistical control. If we see the above data mentioned
that signifies that there are 231 complaints related to late delivery
has been filed which signifies there have many incidents of delays in
the organization and hence the statistical control needs to be
implemented in the organization. The premium delivery scheme is
not able to deliver items within the 72 hours scheme at many times
which indicates there is lack of statistical control and hence it needs
to be implemented.
5. Murarka will have to make a plan where he will have to collect all the
data related to the probable delays, he will have to study the case
history and the reasons mentioned against them. The cases which have
maximum number of repetitive orders they would be the first to be
given priorities, the cases causes would be arranged in decreasing order
of repetitive nature. This procedure would help him to identify the
causes and hence help him to rectify him the issues which needs the
most attention. He should try to talk to the customers directly to see
the authenticity of the reasons mentioned and then take the
appropriate actions to solve the issue. He should set rules and
regulations for each and every individual involved in the process and try
to make the process transparent so they could be accessible at any
point.