Known issues and limitations for KX DRIVER v8.

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Revised: July 28, 2021

Supported operating systems

 Windows 10
Note: Includes support for Windows 10 on ARM64.
 Windows 8.1
 Windows Server 2019
 Windows Server 2016
 Windows Server 2012 R2
 Windows Server 2012

Note: If you install the driver in unsupported operating systems including Windows 7, Windows Server 2008 R2,
and Windows Server 2008, a security message appears. To proceed with the installation, allow the installer to make
changes to your computer. For more information on Microsoft Windows support policy, go to the Microsoft
Support website.

General items

Issue or limitation Solution Workaround

If a driver was installed from a web In File Explorer, navigate to Program None
package, an uninstallation shortcut Files > Kyocera, then run
is not available in the Start menu. KmUninstall.exe.
After uninstalling a KX DRIVER 8.0 Upgrade the driver after plug and None
that was upgraded from a web play setup completes.
package, plug and play through a
USB connection will configure the
printer using the older driver
version.
If the driver is uninstalled Restart the computer, then uninstall None
immediately after installation, the the driver again.
uninstallation fails.
Printers that are connected to the 1. Right-click your printer, then None
computer through a USB cable are select Printer properties >
unable to enter standby mode and Ports.
log zero-page jobs. 2. Clear the Enable bidirectional
support check box, then select
Apply > OK.
The ICC profile is not installed 1. Right-click your printer, then None
automatically. select Printer properties >
Color Management > Color
Management.
2. Select your printer, then install
the ICC profile.
Pantone® is not available for devices None None
that do not support this feature.

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Japanese font substitution is not None None
available for devices that do not
support this feature.
If you create a booklet in None None
applications such as Adobe
InDesign, then select Create from
application settings and fold options
in Layout > Booklet Settings, the
output may have an incorrect fold
direction.
The Batch Copies feature uses the None None
PRESCRIBE command language, with
limitations including default setting
to output bin and the following
unsupported settings:
 SRA3, 12 x 18, and custom
paper sizes
 High quality paper type
 Cassette 7 paper source
When printing from a client 1. Uninstall the printer driver. None
computer, Status Monitor is 2. Install Microsoft .NET
unavailable. Framework 4.0 or later.
3. Reinstall the printer driver.
The User box default values differ None None
between Microsoft Excel and Word.
Excel stores its own value in the
application devmode, while Word
stores in the driver devmode.
Upgrading to KX Driver 7.2 or later None None
results in the first character not
appearing in the User name and
Department in Device Settings >
User > Identification.
The following advanced driver None None
settings are not available in Print
Preview:
 Outer n-up borders
 Poster assembly marks
 180-degree rotation
 Color adjustment
 Gutter
 EcoPrint
 Prologue/Epilogue
If you install the Net Manager plug- None Install the Net Manager plug-in on
in in multiple drivers using custom one driver at a time.
install, one or more drivers do not
display the Net Manager tab in
Device Settings > Administrator.
If TASKalfa 358ci is not installed None To access Custom box, do either of
through a network connection, the following:

2
Custom box may not be available in  Go to Device Settings >
the Job storage options. Device options, then
double-click the HDD
option.
 Install the printer through a
network connection and
perform an auto
configuration.
For KPDL, Data passthrough does None None
not work in some Adobe products.
In Microsoft Word 2007, if you None None
select mixed paper sizes and duplex
when printing a document, the
output contains an extra blank page.
In Microsoft PowerPoint 2007, some None None
contents are not printed properly
when Pages per poster is 3 x 3 or
more.
EMF spooling is not available when None None
PDL is set to KPDL.
Watermark features may not be None None
supported or may not function
properly in the following cases:
 Printing from 64-bit
applications running in
RAW mode.
 Printing from Adobe
applications such as Adobe
Acrobat Reader with PDL
set to KPDL and Data
passthrough selected.
Smart duplex printing is not None None
supported in booklet mode.
In applications such as Adobe None None
Acrobat, Print Preview is not
available when PDL is set to KPDL
and Data passthrough is selected.
If Print Preview, GDI compatible To print correctly, clear the Print None
mode, and 16-up and higher are preview check box.
selected simultaneously when
printing multiple complex pages, the
output contains an extra blank page.
If the Print Preview dialog box is To access other open documents, None
active for one document, you close the Print preview dialog box.
cannot access other open
documents in the same application.
Grid lines may appear on some None None
images in Print Preview because of
moiré effects. However, it will not
affect the output.
In Microsoft PowerPoint 2010, the To set the number of copies to print, None

3
number of copies specified using go to File > Print > Copies.
Printer properties is not applied to
the print job.
In some cases, the Uninstaller None None
cannot remove alternative drivers.
With UPD and IB-50 installed, the None None
same IPv4 appears twice in network
search results.

Alphard does not support the IB-50

SNMP communication-related
features (such as installer, UPD, and
AutoConfig).
In Microsoft Outlook 2003, the In the optional settings, clear the None
driver policy may not be available Use Microsoft Office Word 2003 to
when printing from the application. edit e-mail messages check box.

Note: Microsoft Outlook 2003 uses

the Microsoft Word 2003 module to
edit emails.
When KX DRIVER 5.2 is mixed with None None
later driver versions, Print preview is
unavailable.
For KPDL, Data passthrough does Close the application, change the None
not work when PDL is changed from PDL mode in Device Settings, then
within an application. reopen the application.
When a 32-bit version of Microsoft Install the 64-bit version of None
Outlook is installed on a 64-bit Microsoft Outlook for the policy to
version of Windows, the Outlook take effect on your 64-bit OS.
policy does not work in Active
Directory and KYOCERA Net
Manager.
Application-based printing is not 1. In Outlook 2010, go to File > None
available with Microsoft Outlook Print > Print Options.
2010. 2. Configure the print settings,
then select Print.
Watermark image: None None
 Supports image files up to
256 MB.
 For large image file
dimensions such as 4960 x
7014 or 6365 x 9500 pixels,
the watermark image is not
printed with Scaling set to
1000%.
In Adobe Reader version 10.1.8 or Go to Preferences, clear the Enable None
later, if the user cancels a prompt Protected Mode check box, then
that appears when sending a print restart Adobe Reader.
job, the application may crash
during subsequent printing.

Note: This issue does not occur

4
when Protected Mode is disabled.
In certain PDF readers or viewers None None
(including Adobe Reader and
Microsoft Internet Explorer), when
printable objects such as fonts,
vectors, and images are processed
using a monochrome driver, the
Save as color option for PDF does
not function as expected.
Poster sizes 1x2 and 2x4 are not None Set PDL to PCL XL when using 1x2 or
supported in PCL5e/PCL5c, KPDL 2x4 poster sizes.
and PDF.
When opening Printer properties or None None
Printing preferences of a network
printer, selections in Lock Settings
are reset.

For example, doing the following

actions resets Lock Settings to
default:
1. In Device Settings >
Administrator > Lock
Settings, select Job tab.
2. Select OK in all dialog
boxes.
3. Reopen Printer properties
and confirm the selections
in Lock Settings.
Installing printer drivers through None None
USB connection on computers
without USB host controllers may
not be successful.

Windows-specific items

Issue or limitation Solution Workaround

When a 32-bit driver is added to a 1. Right-click your printer, then None
shared printer on a 64-bit version of select Printer properties >
Windows, the model name may Sharing > Additional Drivers.
appear more than once in Printer 2. Select x86 > OK, then browse
properties > Sharing > Share this for the correct x86 driver .inf
printer. file.
In Windows Server 2012 and Disable Internet Explorer Enhanced None
Windows Server 2012 R2, Windows Security Configuration in the
authentication in KYOCERA Net system.
Manager is unavailable.
In Windows Server 2012 and None None
Windows Server 2012 R2, Status
Monitor is not available for clients in
a client-server environment.
Some Korean characters may not None None

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print correctly when any of the
following conditions occur:
 Newer Korean fonts such as
GungSuh and GungSuhChe
are installed on Windows
8.1 and Windows 10
(Korean), and are used for
printing.
 The device firmware is not
updated to the latest
version.
 PDL is set to KPDL, and
Substitute with device fonts
or Allow native download is
selected in Font Settings.
In Windows photo gallery, custom None None
sizes are not available in the Paper
size setting.
Users with administrator privileges Right-click your printer, then select None
may not have administrative rights Run as administrator.
to a printer driver.
Printer drivers installed through the 1. Restart the computer. None
Add a printer wizard cannot be Note: Make sure that all
removed using the Driver Deleter applications using the driver
and KM Uninstaller. are closed before restarting.
2. In Print Management > Print
Servers, select your computer,
then go to Printers.
3. Right-click your printer, then
select Delete > Yes.
4. In Print Management > Print
Servers, right-click your
computer, then select
Properties.
5. In Print Server Properties >
Drivers, select the drivers you
want to remove.
6. Select Remove > Remove
driver and driver package >
OK.
7. Confirm the deletion.
In a Citrix environment, when None Use the Terminal Services Easy Print
printing from KX Universal Print feature. With Easy Print, the user
Driver (UPD), an error message interface and print job processing is
appears. This occurs when the UPD passed on to the printer driver on
on the client computer cannot the client system without the need to
communicate with the printer to install drivers on the Terminal Server.
acquire device information because Port information is made available
the port name on the client side is and UPD printing can proceed. For
converted to TCP XXX on the more information on Easy Print, go to
Terminal Services side. the Microsoft Support website.
When upgrading a printer driver in a None None

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client-server environment, the port
name changes.
If the vertical screen resolution of None None
your computer is 864 pixels or less,
the lower pane does not appear.
Scale setting Minimum
resolution
100% 800 x 600
125% 1024 x 768
150% 1280 x 960
In a 64-bit version of Windows, Install the 64-bit version of the None
smart duplex printing does not work application on your 64-bit Windows
for 32-bit applications. version. If the 64-bit version is not
available, do the following:
1. Right-click your printer,
then select Printer
properties > Advanced.
2. Clear the Enable advanced
printing features check
box, then select Apply >
OK.
In Windows 8.1, when you print 1. In Microsoft Word, go to File> None
PRESCRIBE bar codes that contain Options > Proofing >
straight quotes, a blank page is AutoCorrect Options.
printed. 2. In AutoFormat > Replace, clear
the "Straight quotes" with
"smart quotes" check box.
3. In AutoFormat As You Type >
Replace as you type, clear the
"Straight quotes" with "smart
quotes" check box, then select
OK.
4. In your document, use Find
and Replace to change all
smart quotes (“ ”) to straight
quotes (" ").
5. Print the document with
PRESCRIBE bar codes again.
In Citrix 4.2 or later, when using a None 1. Right-click your printer, then
single server, the SNMPv3 protocol select Printer properties > Ports.
for device communication is 2. Clear the Enable bidirectional
incorrectly routed by the client. support check box, then select
Apply > OK.
Note: Make sure to update your
Citrix software to the latest version.
When printing from a Windows app, None None
the page size setting refers to the
document size instead of the print
size. Large or unprintable paper sizes
may be displayed, such as A0, A1,
and A2.
In a client-server environment None Do either of the following:

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configured for server-side rendering  Use client-side rendering.
where the client and server  Right-click your printer, then
architectures are different, printing select Printer properties >
from a Windows app using large Advanced. Clear the Enable
paper sizes may result in a blank advanced printing features
output. check box, then select Apply
> OK.
In a client-server environment, when None Restart the printer server.
printing from a client computer,
Status Monitor appears in the server
computer.
In Photos, some driver settings saved None None
from Devices and Printers are not
available.
In Windows 10 ARM64, Plug-in None None
Modules, Net Manager, and KX
DRIVER for Universal Printing are not
available.
In Windows 10, version 1909 and None Update to Windows 10, version 2004
earlier, you cannot install additional or later.
ARM64 drivers or configure printer
settings in a client-server
environment.
In Windows 7, Status Monitor is not None None
available in the installer for utilities.
In Windows 10 ARM64, doing either None None
of the following in Printing
preferences with a Help window
currently active opens multiple Help
windows:
 Pressing F1
 Clicking the question mark
icon in the upper right
corner then clicking again in
the dialog box

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Support information for Status Monitor

The following printers support Status Monitor 5:

TASKalfa 3554ci TASKalfa 7003i(J) ECOSYS M6630cidn

TASKalfa 2554ci ECOSYS M6235cidn ECOSYS P5020cdn
CS 3554ci ECOSYS P5018cdn ECOSYS M6635cidn ECOSYS P5020cdw
CS 2554ci TASKalfa 351ci ECOSYS P5025cdn
TASKalfa 3554ci(J) ECOSYS M3860idnf ECOSYS P6230cdn(J) ECOSYS M5520cdn
TASKalfa 2554ci(J) ECOSYS M3860idn ECOSYS P7240cdn(J) ECOSYS M5520cdw
ECOSYS P3260dn ECOSYS M6635cidn(J) ECOSYS M5525cdn
TASKalfa 352ci(J) ECOSYS M3660idn
ECOSYS P3155dn ECOSYS M3655idn ECOSYS M2030dn
TASKalfa 352ci ECOSYS P3150dn ECOSYS M3645idn ECOSYS M2530dn
ECOSYS P3145dn ECOSYS M3145idn ECOSYS M2035dn /
TASKalfa 3060ci ECOSYS P3160dn(J) ECOSYS M3645dn ECOSYS M2035dn (J)
ECOSYS P3145dn(J) ECOSYS M3145dn ECOSYS M2535dn /
TASKalfa 7353ci(J) ECOSYS M3645idn(J) ECOSYS M2535dn (J)
TASKalfa 6053ci TASKalfa 307ci ECOSYS M6026cdn
ECOSYS P4060dn TASKalfa 5053ci CS 307ci ECOSYS M6526cdn
ECOSYS P4060dn(J) TASKalfa 4053ci TASKalfa 4012i ECOSYS M6026cidn
TASKalfa 3553ci TASKalfa 3212i ECOSYS M6526cidn
ECOSYS P4145dn TASKalfa 3253ci CS 4012i TASKalfa 266ci
ECOSYS P4140dn TASKalfa 2553ci CS 3212i ECOSYS P6021cdn
ECOSYS P4135dn TASKalfa 6003i TASKalfa 4012i(J) ECOSYS P6026cdn
ECOSYS P4140dn(J) TASKalfa 5003i TASKalfa 3212i(J) ECOSYS P6030cdn
TASKalfa 4003i TASKalfa 9002i ECOSYS P2135dn
TASKalfa 8353ci CS 6053ci CS 9002i ECOSYS P7035cdn
TASKalfa 7353ci CS 5053ci ECOSYS P2230dn ECOSYS M3040dn
CS 8353ci CS 4053ci ECOSYS M5021cdn ECOSYS M3540dn
CS 7353ci CS 3553ci ECOSYS M4226idn ECOSYS M3040idn
TASKalfa 8353ci(J) CS 3253ci ECOSYS M4230idn ECOSYS M3540idn /
CS 2553ci ECOSYS M8224cidn ECOSYS M3540idn (J)
TASKalfa 308ci CS 6003i ECOSYS M8228cidn ECOSYS M3550idn /
CS 308ci CS 5003i ECOSYS M3550idn (J)
CS 4003i ECOSYS M4132idn ECOSYS M3560idn
TASKalfa 358ci TASKalfa 6053ci(J) ECOSYS M4125idn ECOSYS M6030cdn
TASKalfa 408ci TASKalfa 5053ci(J) ECOSYS M8130cidn ECOSYS M6530cdn
TASKalfa 508ci TASKalfa 4053ci(J) ECOSYS M8124cidn ECOSYS M6035cidn
CS 358ci TASKalfa 3253ci(J) ECOSYS P2335d ECOSYS M6535cidn
CS 408ci TASKalfa 2553ci(J) ECOSYS P2335dn ECOSYS P6130cdn
CS 508ci TASKalfa 6003i(J) ECOSYS P2335dw ECOSYS P6035cdn
TASKalfa 358ci(J) TASKalfa 5003i(J) ECOSYS M2235dn ECOSYS P7040cdn
TASKalfa 408ci(J) ECOSYS M2735dn ECOSYS P4040dn
TASKalfa 4020i ECOSYS M2835dw ECOSYS P4035dn
TASKalfa 9003i TASKalfa 2510i TASKalfa 306ci
TASKalfa 8003i TASKalfa 2470ci TASKalfa 2460ci TASKalfa 356ci/
TASKalfa 7003i TASKalfa 2520i TASKalfa 356ci(J)
CS 9003i ECOSYS P6230cdn ECOSYS P8060cdn / TASKalfa 406ci/
CS 8003i ECOSYS P6235cdn ECOSYS P8060cdn(J) TASKalfa 406ci(J)
CS 7003i ECOSYS P7240cdn ECOSYS P4045dn
TASKalfa 9003i(J) ECOSYS M6230cidn TASKalfa 350ci CS 306ci

9
CS 356ci CS 406ci

The following printers support Status Monitor 4:

ECOSYS M8024cidn 520i / TASKalfa 520i(J) TASKalfa 5500i / CS 2551ci / TASKalfa

ECOSYS M4028idn FS-2025D 5500i / TASKalfa 2551ci(J)
ECOSYS P2035d FS-3925DN 5500i(J) TASKalfa 3510i / CS
ECOSYS P2135d FS-4025DN TASKalfa 6500i / CS 3510i / TASKalfa
FS-4020DN / LS- FS-6975DN 6500i / TASKalfa 3510i(J)
4020DN FS-1120D 6500i(J) TASKalfa 3010i / CS
FS-2020D / LS-2020D FS-1320D TASKalfa 8000i / CS 3010i / TASKalfa
FS-3920DN FS-1370DN 8000i / TASKalfa 3010i(J)
FS-6970DN / LS- FS-3040MFP 8000i(J) TASKalfa 3051ci / CS
6970DN FS-3140MFP / LS- FS-C2526MFP 3051ci / TASKalfa
FS-1100 3140MFP FS-C2626MFP 3051ci(J)
FS-1300D FS-C2026MFP FS-3540MFP TASKalfa 3551ci / CS
TASKalfa 500ci / CS FS-C2126MFP FS-3640MFP / LS- 3551ci / TASKalfa
500ci FS-C5150DN 3640MFP 3551ci(J)
TASKalfa 400ci / CS FS-C5250DN FS-C2026MFP+ TASKalfa 4551ci / CS
400ci FS-6025MFP FS-C2126MFP+ 4551ci / TASKalfa
TASKalfa 300ci / CS FS-6030MFP FS-3040MFP+ 4551ci(J)
300ci TASKalfa 255 / CS 255 FS-3140MFP+ / LS- TASKalfa 5551ci / CS
TASKalfa 250ci / CS TASKalfa 305 / CS 305 3140MFP+ 5551ci / TASKalfa
250ci FS-C8020MFP FS-1030MFP 5551ci(J)
FS-C5100DN FS-C8025MFP FS-1130MFP TASKalfa 6551ci / CS
FS-C5200DN TASKalfa 205c / CS FS-1035MFP / LS- 6551ci / TASKalfa
FS-C5300DN 205c 1035MFP 6551ci(J)
FS-C5400DN TASKalfa 255c / CS FS-1135MFP / LS- TASKalfa 7551ci / CS
FS-C5350DN 255c 1135MFP 7551ci / TASKalfa
FS-1350DN TASKalfa 3050ci / CS TASKalfa 2550ci / CS 7551ci(J)
TASKalfa 620 / CS 3050ci / TASKalfa 2550ci / TASKalfa TASKalfa 3501i / CS
620 / TASKalfa 620(J) 3050ci(J) 2550ci(J) 3501i / TASKalfa
TASKalfa 820 / CS TASKalfa 3550ci / CS FS-6525MFP 3501i(J)
820 / TASKalfa 820(J) 3550ci / TASKalfa FS-6530MFP TASKalfa 4501i / CS
TASKalfa 181 / CS 3550ci(J) FS-C8520MFP 4501i / TASKalfa
181 / TASKalfa 181(J) TASKalfa 4550ci / CS FS-C8525MFP 4501i(J)
TASKalfa 221 / CS 4550ci / TASKalfa FS-C8650DN / LS- TASKalfa 5501i / CS
221 / TASKalfa 221(J) 4550ci(J) C8650DN 5501i / TASKalfa
FS-1028MFP / LS- TASKalfa 5550ci / CS FS-C8600DN / LS- 5501i(J)
1028MFP 5550ci / TASKalfa C8600DN TASKalfa 6501i / CS
FS-1128MFP / LS- 5550ci(J) FS-4300DN / LS- 6501i / TASKalfa
1128MFP TASKalfa 6550ci / CS 4300DN 6501i(J)
KM-2810 6550ci / TASKalfa FS-4200DN / LS- TASKalfa 8001i / CS
KM-2820 6550ci(J) 4200DN 8001i / TASKalfa
TASKalfa 552ci / CS TASKalfa 7550ci / CS FS-4100DN 8001i(J)
552ci 7550ci / TASKalfa FS-2100DN / LS- TASKalfa 206ci
FS-C8500DN / LS- 7550ci(J) 2100DN TASKalfa 256ci
C8500DN TASKalfa 3500i / CS FS-2100D TASKalfa 256i
TASKalfa 300i / CS 3500i / TASKalfa FS-1110 TASKalfa 306
300i / TASKalfa 300i(J) 3500i(J) FS-1024MFP
TASKalfa 420i / CS TASKalfa 4500i / CS FS-1124MFP
420i / TASKalfa 420i(J) 4500i / TASKalfa TASKalfa 265ci
TASKalfa 520i / CS 4500i(J) TASKalfa 2551ci / CS

10
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