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    Re: Case ID: 05039855 Need More Information (Client: American University of Sharjah / Subject: Course Performance Reports) 039855%need More Info%

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    Re: Case ID: 05039855 Need More Information (Client: American University of Sharjah / Subject: Course Performance Reports) 039855%need More Info%

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    NBU project
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    Blackboardcase_CLO

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    Re: Case ID: 05039855 Need More Information (Client: American University of Sharjah / Subject: Course Performance Reports) 039855%need More Info%

    Uploaded by

    NBU project

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 4

    12/26/21, 11:52 AM American University of Sharjah Mail - Re: Case ID: 05039855 Need More Information (Client: American

    erican University of Sharjah / Subject: Co…

    Razan Adi <[email protected]>

    Re: Case ID: 05039855 Need More Information (Client: American University of
    Sharjah / Subject: Course Performance reports) >>%05039855%Need More
    Info%<<
    1 message

    Emin Gahramanov <[email protected]> Sun, Dec 26, 2021 at 11:18 AM


    To: Razan Adi <[email protected]>, itservicedesk <[email protected]>

    Dear Razan,
    Thank you for your emails.
    For example, this is one of the questions in the final exam which is linked to CLO2:

    As it can be seen below, "performance target" is chosen at 0%:

    Next, after clicking on the questions under this CLO, it can be seen that the above question is not in the list:

    https://mail.google.com/mail/u/0/?ik=22355575d4&view=pt&search=all&permthid=thread-f%3A1720189957893371962%7Cmsg-f%3A1720192247194219840&si… 1/4
    12/26/21, 11:52 AM American University of Sharjah Mail - Re: Case ID: 05039855 Need More Information (Client: American University of Sharjah / Subject: Co…

    On Sun, Dec 26, 2021 at 10:50 AM Razan Adi <[email protected]> wrote:

    Hello Professor,
    Please check the belo email from blackboard.

    ---------- Forwarded message ---------

    From: Bb Support <[email protected]>

    Date: Sun, 26 Dec 2021 at 10:43 AM

    Subject: Case ID: 05039855 Need More Information (Client: American University of Sharjah / Subject: Course
    Performance reports) >>%05039855%Need More Info%<<

    To: [email protected] <[email protected]>, [email protected] <[email protected]>

    https://mail.google.com/mail/u/0/?ik=22355575d4&view=pt&search=all&permthid=thread-f%3A1720189957893371962%7Cmsg-f%3A1720192247194219840&si… 2/4
    12/26/21, 11:52 AM American University of Sharjah Mail - Re: Case ID: 05039855 Need More Information (Client: American University of Sharjah / Subject: Co…

    Case Details
     
    Case ID:
    05039855

    Product Line: Learn SAAS

    Subject: Course Performance reports


    Some additional information is needed from you to help us resolve your


    issue.  Please see our request below and provide the information as soon as
    possible.

    Information Requested

    Dear AUS iLearn Support,

    In order to run this report, you will chose criteria like defining percentage that
    shows the student performance. Any questions/goals which have been
    attempted by students that fall under this percentage score will be displayed and
    other do not. Kindly if
    you would screen record and show us the exact issue then
    we will be able to assist you more if needed.

    Meanwhile, if you have any further questions or comments please do not hesitate
    to contact me.

    Kind regards,

    Ahmed Abdullah

    Client Support Specialist - BME

    Blackboard, Inc.

    Please note only direct replies to this email can be accepted into our
    tracking system and associated to your case.

    If you have questions about the status of this request please reply to this
    email or call our
    Client Support organization.

     
     
     
     

    © Copyright 2021 Blackboard Inc.

    This email and any attachments may contain confidential and proprietary information of Blackboard that is for
    the sole use of the intended recipient. If you are not the intended recipient, disclosure, copying, re-distribution

    https://mail.google.com/mail/u/0/?ik=22355575d4&view=pt&search=all&permthid=thread-f%3A1720189957893371962%7Cmsg-f%3A1720192247194219840&si… 3/4
    12/26/21, 11:52 AM American University of Sharjah Mail - Re: Case ID: 05039855 Need More Information (Client: American University of Sharjah / Subject: Co…
    or other use of any of this information
    is strictly prohibited. Please immediately notify the sender and delete this
    transmission if you received this email in error.
    --

    Best Regards,

    Razan Adi

    IT Specialist

    Education Technology & Support

    PO Box 26666, Sharjah

    United Arab Emirates

    http://www.aus.edu

    [email protected]

    --

    Emin Gahramanov
    Professor of Economics
    American University of Sharjah
    School of Business Administration
    Department of Economics
    Tel +971 6 515 4624
    PO Box 26666, Sharjah
    United Arab Emirates
    Email: [email protected]
    http://www.aus.edu

      

    https://mail.google.com/mail/u/0/?ik=22355575d4&view=pt&search=all&permthid=thread-f%3A1720189957893371962%7Cmsg-f%3A1720192247194219840&si… 4/4

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