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    Amandeep Rajput: Professional Statement

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    simarjit singh
    Amandeep Rajput has over 5 years of experience in customer service and technical support roles. He currently works as a Lead Operations at Concentrix in Gurugram, where he manages a team of over 20 agents and guides them in assisting customers. Amandeep has good knowledge of software like MS Office, Python libraries and troubleshooting Windows operating systems. He holds a B.Tech and MBA and enjoys playing sports in his free time.

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    Amandeep Rajput: Professional Statement

    Uploaded by

    simarjit singh
    22 views2 pages
    Amandeep Rajput has over 5 years of experience in customer service and technical support roles. He currently works as a Lead Operations at Concentrix in Gurugram, where he manages a team of over 20 agents and guides them in assisting customers. Amandeep has good knowledge of software like MS Office, Python libraries and troubleshooting Windows operating systems. He holds a B.Tech and MBA and enjoys playing sports in his free time.

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    CV for technical

    Original Title

    ARCV2k22-converted (1)

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    Amandeep Rajput has over 5 years of experience in customer service and technical support roles. He currently works as a Lead Operations at Concentrix in Gurugram, where he manages a team of over 20 agents and guides them in assisting customers. Amandeep has good knowledge of software like MS Office, Python libraries and troubleshooting Windows operating systems. He holds a B.Tech and MBA and enjoys playing sports in his free time.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    22 views2 pages

    Amandeep Rajput: Professional Statement

    Uploaded by

    simarjit singh
    Amandeep Rajput has over 5 years of experience in customer service and technical support roles. He currently works as a Lead Operations at Concentrix in Gurugram, where he manages a team of over 20 agents and guides them in assisting customers. Amandeep has good knowledge of software like MS Office, Python libraries and troubleshooting Windows operating systems. He holds a B.Tech and MBA and enjoys playing sports in his free time.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    AMANDEEP RAJPUT

    Contact: +91 8800812825

    Email: [email protected]

    Professional Statement:

    A versatile and high-energy professional with 5+ years of work experience and consistent record of
    championing organizational values and visions, targeting mid-level assignments with reputed clients.

    Work Experience:

    • Worked as a Technical Support Associate, Level II at Convergys, Gurugram from Sep 5th 2015 to
    Nov 28th 2016.
    • Currently working as a Lead Operations at Concentrix, Gurugram from Sep 11th 2017 onwards.

    Roles and Responsibilities:

    • A multi-faceted professional with over 5+ years of experience in the area of customer service to
    international customers namely (US, UK and Canada)
    • Handling a team of 20+ members and guiding them to assist customers.
    • Guiding agents with all necessary actions and troubleshooting steps to fix customer’s concerns
    related to Windows, MS Office, printers, etc.
    • Maintaining the Customer's account data using Excel, Power BI and Orbit for further analysis.
    • Handling all 3 LOBs (Call, Chat and Email) simultaneously.
    • Conducting Call and Chat monitoring sessions on daily basis and conduct Feedback and coaching
    sessions to maintain and improve team’s overall performance.
    • Handling team escalations.
    • Respond to customer complaints and tickets raised in a timely manner.
    • Maintaining data infiltration and compliance tracker to maintain customer and floor data.
    Skills:
    • Good knowledge of MS Office and Power BI
    • Well versed with the troubleshooting Windows Operating systems namely Windows 7 and 10.
    • Good knowledge of PC hardware, browsers, antivirus software, networking, etc.
    • Knowledge of Python libraries like Numpy , Pandas, pytube , etc.

    Personal Project using Python:

    YouTube Downloader: Download YouTube videos using the links directly.

    ACADEMIC QUALIFICATIONS

    • 10th STD with 82% in CBSE Board from Mata Gujri Public School , New Delhi in 2008
    • 12TH STD with 76% in CBSE Board from Mata Gujri Public School, New Delhi in 2010
    • B.TECH (Electronics and Communication Engineering) from CT Institute of Engineering
    Management and Technology (CTIEMT), Jalandhar affiliated with Punjab Technical University
    (PTU) in 2014 with 75%
    • Distance MBA in (Marketing) from Sikkim Manipal University (SMU-DE) in 2017 with 64%

    Extra Curricular Activities

    • Selected as an intern for Youth Leadership Programme at RGNIYD, Chennai in May - June 2013.
    • First Rank in State Presentation at RGNIYD, Chennai in May-June 2013.
    • Worked as a Volunteer under NSS Camp in March 2013.
    • Participated in Indian Analog Design Contest 2014 by Texas Instruments at CT Institute of
    Engineering Management & Technology.

    Personal Details

    • Date of Birth: 09 April 1992


    • Father’s Name: Mr. Subhash Chander
    • Marital Status: Married
    • Hobbies: Playing Volleyball and Cricket.
    • Address: 1521 -Wazir Nagar Kotla Mubarakpur, New Delhi -110003

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