Ref.

: QAD-Annex-3
ROLES & RESPONSIBILITIES Rev. : 0
Date :

Job Position: HOD- Quality Assurance

Working Frequency Next
Sl. Cross functional
Responsibility As and when Hierarchy
No. D W F M Q H Y position to interact
required Level
Planning the resource (Equipment and Man)
1 requirement for the year with respect to Annual plan   -do- HOD-HR
and ensure the same.

Review the status of the process audits & reviewing HOD R&D/
2
the reports  GM Operations
Production/PED

GM-Operations / All
4 Review the status of Product Rejection Trends  -do-
functional HODs
Planning and work allotment for inspection of Team Leaders - STR /
5
Inprocess & finished products  HOD-QAD
PRD
Ensure maintenance of records of Inprocess, final
6
product inspection activities  -do- -

Review the status of Rejections/Slippages Data Team Leaders - STR /

7
Analysis and initiating Corrective Actions  -do-
PRD / PUR
Ensure availability of latest version of specifications / Team Leader -
8
Standards  -do-
Engineering
Team Leaders - STR /
9 Participating in defect investigation  -do-
PRD / PUR

10 Co-ordinating in operators Training programs  -do- -

Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

COM-SFS-05
 Ref. : QAD-Annex-3
ROLES & RESPONSIBILITIES Rev. : 0
Date :

Job Position: HOD- Quality Assurance

Working Frequency Next
Sl. Cross functional position
Responsibility Hierarchy
No. As and when to interact
D W F M Q H Y
required
Level

11 IMTE Maintenance including calibration  -do- Team Leader - Calibration Lab

Ensuring the deviation treciability& DCN Team leader R&D/
12 implementation  -do-
Production/testing
Identifying and implementing the process Team leader R&D/
13
improvements  -do-
Production/testing/PED
14 Support in QMS documents updation & maintenance  -do- Team leader QMD
Final product release authority in the absence of
15
superior  -do- HOD R&D/ Production
Prepare Management Information reports as per the
16
defined frequencies.   GM-Operations

17 Review the status Product Rejection Trends   -

Authority
1 Approveing the control plans
Approveing layerd plan,MSA plan and ensure its
2
compliance
Implementing Quality systems in all functions of the
3
Organization
4 Authorized of final product relese to the coutomer
Authorized to take decision on IGI,Inprocess FQA
5 rejected items deviations after considering customer
requirements

COM-SFS-05
 Ref. : QAD-Annex-3
ROLES & RESPONSIBILITIES Rev. : 0
Date :

Job Position: engineer - Inward Goods Inspection

Working Frequency Next
Sl. As and Hierarc Cross functional
Responsibility when
No. D W F M Q H Y hy position to interact
require
d
Level
QA- Team Leader-
1 Inspection and release of Inward goods as per Quality Plan 
HOD PPC/PM/PUR
Team Leader-
2 Clearing the inspected items   -do-
PPC/PM/PUR
Team Leader-
Preparation and maintenance of Inspection reports, rejection reports
3  -do- PPC/PM/PUR
and related registers.
/Stores
Team Leader-
4 Reporting quality related problems to the concerned departments  -do- PPC/Projects/Purch
ase/SQE
Team leader-
5 Re-inspection of reworked / rectified materials.  -do- Purchase/SQE/Fina
nce
Team leader-Team
6 IMTE maintenance including calibration  -do- leader-Calibration
Agencies
Team Leader-
8 Ensuring and maintaining the parts specification  -do- PPC/Projects/QA/P
RD
Team Leader-QA
9 Ensure to reduce inprocess Slippage  -do-
SQA
Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

COM-SFS-05
 Ref. : QAD-Annex-3
ROLES & RESPONSIBILITIES Rev. : 0
Date :

Job Position: Inspectors - Inward Goods Inspection

Working Frequency
Next
Sl. As and Cross functional
Responsibility Hierarchy
No. D W F M Q H Y when position to interact
Level
required
Assitant Team Leaders - Stores /
1 Inspection and release of Inward goods as per Quality Plan  Engineer-IGI PUR
Preparation and maintenance of IGI / rejection reports and Team Leaders - Stores /
2
related registers  -do-
PUR
Team Leaders -
3 Clearing the inspected items in ERP   -do- Engineering / Stores/
PPC/PUR
Reporting quality related problems to the concerned Team Leaders -
4
departments  -do-
PUR/Stores/PPC
Team Leaders -
5 Re-inspection of reworked / rectified materials.  -do-
PUR/Stores/PPC

Empowerment:Authorize the status, accepted, deviation,

and hold to release, and rework tags in process and inward
6 material Checking and signing of Material Inspection Reports, 
Non-conformance Material Inspection reports, in the absence
of Deputy Engineer/tech trainee

Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

COM-SFS-05
 Ref. : QAD-Annex-3
ROLES & RESPONSIBILITIES Rev. : 0
Date :

Job Position: SQA

Working Frequency
Next
As and Hierarchy Cross functional
Sl. No. Responsibility
D W F M Q H Y when position to interact
Level
required
Team Leaders -
1 Updating the quality plan  -do-
RAD/Engineering

Team Leaders -
2 Initiating the actions for in process related rejections  -do-
PUR/PRD/TES/SQE

3 Inward inspection rejection summary report updation   -

Team Leader-
4 Interactions against Inward rejections   -do-
SQE/Purchase

5 GRNs clearance trends  -

6 Monitoring the vendor rating & work to improve it.  -do- QA,PRD,Purchase

Conduct meeting for critical vendors monthly for the

7
improvement   -do- QA,PRD,Purchase

Empowerment: Based on rejections level monitoring

8 he can take decision on developing new vendor with cost  -do-
benefit inform to CFT
Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

COM-SFS-05
 Ref. : QAD-Annex-3
ROLES & RESPONSIBILITIES Rev. : 0
Date :

Job Position: engineer- Customer compliant handling

Working Frequency
Next
Sl. No As and Cross functional position to
Responsibility Hierarc
D W F M Q H Y when interact
hy Level
required
Acknowledging customercomplaint within 24hrs QA-
1 through mail
 HOD
Team Leaders - Service

Team Leaders –
Takelead in calling cross functional Team for PRD/PE/Testing/PV&R/RA
2 customer complaint analysis
 -do-
D/
Service/Stores

Team Leaders –
Preparation of 8D and sending report within PRD/PE/Testing/PV&R/RA
3 defined timelines
 -do-
D/
Service/Stores

Empowerment:Authorizeto take decision on

units acceptance, deviation, reject and hold to
4 release for containment action in 8D report in
 -do-
absence of HOD-QA
Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

COM-SFS-05
 Ref. : QAD-Annex-3
ROLES & RESPONSIBILITIES Rev. : 0
Date :

Job Position: engineer- In Process

Working Frequency
As and Next
Cross functional position
Sl. Responsibility when Hierarchy
D W F M Q H Y Level to interact
No requir
ed
Ensure availability of latest version of Team Leaders -
1
Documents
 -do-
Engineering /RAD
2 Ensuring the setup approval  -do- -do-
3 Ensuring the in process inspection  -do- -do-
Team Leaders - Production
4 Ensure maintenance of all the activities records  -do-
/ Testing
Participating in CFT meetings for New Sample Team Leaders -
5 Build , Pilot Lot productions & regular  -do- Production/Testing
production where ever required /Engineering/RAD
Participating in defect investigation & Analyzing
6
the problems
 QA-HOD -do-

Team Leaders -
7 Ensuring the calibration of the equipment's   QA-HOD
Production/Testing
Team Leaders - Prod/Test
8 Updation of deviation & DCN/ECNs details  -do-
/Engg/RAD

Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

COM-SFS-05
 Ref. : QAD-Annex-3
ROLES & RESPONSIBILITIES Rev. : 0
Date :

Job Position: Engineer- In Process

Working Frequency
As and Next
Sl. No Cross functional
Responsibility when Hierarc
D W F M Q H Y position to interact
requir hy Level
ed
Preparing the checklist or setup approvals
9  -do- -do-
for critical and inspection stages
HODs/Team leader -
10 Conduct layered audit as per audit plan  QA-HOD
PRD
HODs/Team leader -
Collecting and consolidating COPQ data
11  -do- PRD
from CFT
/Testing/Service/QA
Ensure operator qualification & skilled
12  -do-
manpower usage

13 Ensure master, limit samples at each stage  -do- Team leader – PRD-RAD

Empowerment: Authority to take decision

in the line for the non-conformances like
line rejections, to clear In process rejected
14 
materials, to disqualify untrained operators,
to analyze &solve the customer complaints
and take corrective & preventive actions

Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

COM-SFS-05
 Ref. : QAD-Annex-3
ROLES & RESPONSIBILITIES Rev. : 0
Date :

Job Position: Inspector- In Process

Working Frequency
As and Next Hierarchy Cross functional
Responsibility
Sl. No D W F M Q H Y when Level position to interact
required

1
Giving the set up approvals and checklist to the  Ass/deputy Eng- Team leader - PRD
critical stages In process /Engg/PED
2 Conduct the in process inspection   -do- -do-

  Ass/deputy Eng- -do-

Inspecting the finished goods and clearing the
4 In process/QA
lots for dispatch
HOD
Reporting quality related problems to the  Ass/deputy Eng- -do-
5
concerned departments In process
6 Preparation and maintenance of reports  -do- -do-
Re- inspection of rectified/ reworked lots  -do- -do-
7
where ever required
-do-
8 Conduct layered audit as per audit plan  HODs/Team leader -
PRD
Empowerment: Authorize set up approvals,&
action taken with CFT, if any DCN’s deviations
not followed production will be stopped. Stop
9 production necessary to correct quality 
problems as per 3-5-10Rule.

Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

COM-SFS-05
 Ref. : QAD-Annex-3
Page : 10 of 11
ROLES & RESPONSIBILITIES Rev. : 0
Date :

Job Position: Engineer – PDI

Working Frequency
Next
As and Cross functional
Sl. No. Responsibility Hierarchy
D W F M Q H Y when position to interact
Level
required
Team Leaders-
1 Ensuring the PDI lot clearance  QA-HOD
PCB/SA/Mag
Preparing Checklist/formats for all the products
2
related to FQA
 -do-

Ensuring the PDI lot clearance as per dispatch Team Leader- Dispatch
3
plan
  -do-
& production
Team Leaders-
4 Ensuring the maintenance of all relevant reports  -do-
PRD/SA/Testing/RAD
Team Leaders-
5 Co-coordinating in inspectors training programs  -do-
PRD/SA/Testing
Participating in defect investigation & Analyzing Team Leaders-
6
the problems
 QA-HOD
PRD/SA/Testing/RAD
Preparing the daily, Weekly and monthly Team Leaders-
7
rejection data and updating the trends
   QA-HOD
PRD/SA/Testing/RAD
Participating in CFT meeting for New Sample
8
Build , Pilot Lot production
 QA-HOD -do-
-do- HODs/Team leader -
10 Conduct layered audit as per audit plan  PRD
Empowerment :He will be responsible for any

11 lot rejections to take corrective and preventive 

actions.
Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly
 Ref. : QAD-Annex-3
Rev. : 0
ROLES & RESPONSIBILITIES Date :

Common Responsibilities
Working Frequency
Next
Sl. As and Cross functional
Responsibility Hierarchy
No. D W F M Q H Y when position to interact
Level
required
1 Implementing 5 S practices  - -

Monitoring KPIs & OATs trends, cost of poor

2
quality, take corrective actions where required
 - -

3 Ensure closing of NCRs and APIs within the EDCs  - -

Presenting data in Monthly / Management

4
Representative Meetings
  - -

Identification and implementation of Continuous

5
improvement programs
 - -

Co-ordination of internal / External audits

6
(Including customer audits)
  - -

Identify / evaluate competency requirements of

7 the department personnel and provide training   - HOD-HR
or initiate any appropriate action