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2nd Pan-American Interdisciplinary Conference, PIC 2016, 24-26 February, Buenos Aires, Argentina, Proceedings
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Table of Contents
Trends Of Polish Enterprises In Risk Management...................................1
Agnieszka Puto
Helena Koscielniak
Paula Bajdor
Iwetta Budzik-Nowodzinska
Creando Sin Temores-Autobiografico.......................................................12

Agrim Irene Palomar
Alcances De La Psicologia Del Deporte Y La Actividad Fisica, Casos

Relizados Por Los Alumnos De Psicologia De La Universidad De Flores
De La Ciudad De Cipolletti De La Provincia De Rio Negro....................21
Alejandra Pugliese
Paillalef Mercedes
New Old Stock Products’ Distribution......................................................28

Aleksander Pabian
Un Estudio Descriptivo De Las Creencias Docentes Acerca Del

Fenómeno Bullying......................................................................................36
Bernardo Kerman
Calidad De Vida E Inclusión Social En Centros De Desarrollo Infantil

Del Ministerio De Desarrollo Social Del Gcba..........................................45
Bernardo Kerman
Infraestructuras Críticas: Sectores Necesitados De Un Modelo De

Ciberseguridad.............................................................................................53
Carlos Gerardo Said
“Sentido De Vida En La Tercera Edad: Experiencia En Los Talleres De

UPAMI En La Universidad De Flores”.....................................................64
Cristina Stecconi
Running Head: Situating The Social Studies. Situating The Social

Studies Curriculum In John Dewey’s Theory Of Nature: Promise And
Possibility......................................................................................................80
Daniel W. Stuckart
A Mother’s Knowledge: The Value of Narrating Dis/Ability in

Education......................................................................................................96
David J. Connor
Diane Linder Berman
Discriminant Analysis Projected Onto The Standard Metric As A

Method For Determining Differences In Intellectual Abilities Between
Track-And-Field Athletes And Basketball Players................................116
Dragan Popovic
Evagelia Boli
Vladimir Savic
Milos Popovic
Jasna Popovic
Milica Bojovic
Vehículos Eléctricos. Historia, Estado Actual Y Retos Futuros............129

Francisco Martín Moreno
Improvement Of Soil Engineering Characteristics Using Lime And Fly

Ash...............................................................................................................143
Antonia Athanasopoulou
George Kollaros
Diseño, Aplicación Y Evaluación De Un Ambiente Virtual De

Aprendizaje Aplicando Google Apps.......................................................153
González Torres Arturo
Díaz Colín Edgardo
Flores Arroyo Azucena
Alejaldre Martínez Erik G.
Yescas Hernandez Suriel
Aguilar Zamudio Cristian
Enseñar Y Aprender: La Representación Mental De Docentes Y

Estudiantes En Los Diferentes Niveles Educativos.................................169
Graciela Lis Rossi
Development Of A Methodology To Estimate Ghgs Produced By The

Beef Chain In Argentina...........................................................................182
Gustavo Idígoras
María Inés Jatib
Marina Bentivegna
Arts Management in the US and Russia: Pedagogical Aspects.............196

J. Dennis Rich
Ekaterina L. Shekova
Online Travel Retail Site Usage And Generational Differences When

Using Sites To Plan A Leisure Vacation..................................................201
John Salazar
Nancy Hritz
Catherine Moorman
Kelli Brunson
Anton Abraham
Interdisciplinarity Of Paradigms Of Organizational Culture...............211

Katarzyna Łukasik
Paula Bajdor
Iwetta Budzik-Nowodzińska
Katarzyna Brendzel-Skowera
Evaluating And Managing The Factors Which Affect The Cohesiveness

Of Professional Basketball Teams In Greece..........................................221
Laios Athanasios
Athanasios Laios
Efthimis Kioumourtzoglou
Alexopoulos Panagiotis
Kostopoulos Nikos
Biological Control of Agriculture Insect Pests........................................228

Leonard Holmes
Sivanadane Mandjiny
Devang Upadhyay
“El sistema interdisciplinario P.A.L.T. da respuesta a la formación de

emprendedores”.........................................................................................238
Eduardo Radano
Daniel Velinsone
Abulcasis Al-Zahrawi, The Surgeon Of Al-Andalus..............................253

Luisa Maria Arvide Cambra
Formacion De Formadores Y Mediadores Escolares Con Analisis

Transaccional.............................................................................................261
Mabel Claudia López
Protecting The Interests Of The Child Through Freedoms, Human

Rights, And The Rule Of Law..................................................................274
Mallengjim Skenderaj
Intervenciones Asistidas Por Animales: Intervenciones Con Perros En

Adultos Mayores A Partir Del Enfoque Multimodal.............................282
María Alejandra Olarte
Marcos Diaz Videla
La Educación Universitaria Para La Sostenibilidad Arquitectónica.

Caso Ecuador.............................................................................................300
Marina Pérez P.
Oneiric Film Sound and Human Brain....................................................310

Mladen Milicevic
Constructive Response Vs. Multiple-Choice Tests In Math: American

Experience And Discussion (Review).......................................................321
Nina V. Stankous
Incomes And Expenditures Among Polish Students – A Case Of

Students From Czestochowa University Of Technology........................330
Paula Bajdor
Katarzyna Łukasik
Agnieszka Puto
Tomasz Lis
Internet Of Things (Iot) In A Retail Environment. The New Strategy

For Firm’s Development...........................................................................345
Pawel Nowodzinski
Katarzyna Łukasik
Agnieszka Puto
Imitation, Myth and Violence, Today and in the Past............................355

Per Bjørnar Grande
A Comparative Analysis Of The Regional. Development Agencies In

Europe And Turkey...................................................................................369
Pınar Savaş-Yavuzçehre
For Education: Evaluation Of The Sustainability Of Universal

Architecture Which Includes Social Issues: Culture, Aesthetics, And
Landmarks As An Emotional Aspect.......................................................383
Raul Cordero Gulá
Justo García Navarro
US-Ukraine Relations In The Post-Soviet Era........................................395

Robert G. Rodriguez
Sarah Hays
Tyler Henderson
Ricardo Garcia
Ashley Cotton
Womenpower: The Presence Of Women In Management, Politics And

Academics In Argentina And Worldwide...............................................439
Roberto Kertész
Victor Kertész
The Effect Of Media Use Behavior On The Preference For Smartphone

Specifications..............................................................................................459
Dukyun Hwang
Sangin Park
Workplace Violence And Effects On Turnover Intention And Job

Commitment: A Pilot Study Among Healthcare Workers İn
Turkey.........................................................................................................470
Serpil Aytac
Salih Dursun
Gizem Akalp
Test Food Materials On Stretching..........................................................478

Shambulova G.D.
Orymbetova G.E.
Urazbayeva K.A.
Jaishibekov G.Z.
Nurseitova Z.T.
Mailybayeva E.U.
Kozhabekova G.A.
Gabrilyants E.A.
CEDAW: Compliance and Contestation in Latin America...................485

Sheryl L. Shirley
Internationalization Of Higher Education In The Light Of Some

Indicators....................................................................................................500
Silvina Elías
Silvia Morresi
Ana María Tombolato
Maximizing The Benefits Of Corporate Social Responsibility. How

Companies Can Derive Benefits From Corporate Social
Responsibility.............................................................................................511
Nora Michel
Stephen A. Buler
Implementacion De Filosofia De Mejora Continua En Organización

Privada De Servicios..................................................................................519
Gabriela Alejandra Valdez
Humanitarian Price Of Technological Progress: Main Outlines Of The

Research......................................................................................................529
Vera Boronenko
Vladimirs Mensikovs
Disolución Societaria De Empresa Constructora Y Propuesta De

Sostenimiento De Desempeño Y Calidad Del Trabajo...........................543
Verónica Beltram
Estrategia Y Compromiso Directivo: Condiciones Para Reestructurar

Una Organizacion......................................................................................560
Víctor Kertesz
Trends Of Polish Enterprises In Risk Management
Agnieszka Puto, PhD ing.

Helena Koscielniak, CUT Prof.
Paula Bajdor, PhD
Iwetta Budzik-Nowodzinska, PhD
CUT Czestochowa University of Technology,
Faculty of Management, Poland
Abstract
The beginnings of the implementation of the concept of risk
management in the functioning of enterprises stretches back to the middle of
the 20th century. Initially they first and foremost signified insurance
protection. Subsequent to this, companies began to perceive that not all risk
may be insured against and consequently implemented appropriate actions
by controlling the level of risk and its impact on enterprises. At the end of
the last century, the idea of a complex risk management developed, thus
encompassing all types of threats existing in an enterprise (Wieterska 2011,
p.11). The effect of the development of the concept of risk management is
the formation of a multitude of scientific concepts relating to risk and the
international standards of risk management in organizations. The problems
associated with the implementation of the systems of risk management have
become the subject matter of multiple research projects and works. In the
herein paper, the authors at hand present the idea of risk management in
Polish enterprises.
Keywords: Risk, uncertainty, process of risk management
Introduction
The progressing globalization, free flow of goods and the growing
awareness of consumers are all leading to the fact whereby enterprises are
devoting increasing attention to aspects associated with risk management. In
conditions of the intensifying change in the market environment, the level of
risk and uncertainty in the process of taking decisions is growing. Risk and
the associated phenomena constitute an inseparable element of life that is
subject to wide-ranging analysis by a variety of specialists. Risk has ceased
1
to be perceived as a threat, but rather increasingly treated in the category of

opportunities.
Risk constitutes an inseparable element of every action or decision
taken. Its management involves taking decisions and the realization of
actions leading to attaining an acceptable level of risk. This is a constant
process that involves the search for the optimal connection of two
contrasting categories as follows: the maximization of profitability and the
restriction of risk at the cost of reducing the predicted revenues. The process
of risk management encompasses the following: planning, manipulating risk,
monitoring risk, as well as its evaluation and documentation (Department of
Defence…2003, p.7).
This paper has been based on the analysis of literature relating to the
problematic issues of risk management. Additionally, it is aimed at the
illustration of the essence of risk management in Polish enterprises.
Risk and uncertainty

The genesis of the word risk is derived from the Italian word risicare,
which means the undertaking of action in spite of the fact that its effects are
uncertain. In this context, the notion of risk is frequently identified with the
notion of uncertainty despite the differences that exist between them.
Uncertainty exists when there are no possibilities of a prior evaluation of the
future levels of parameters in terms of the actions undertaken, as well as the
probability of their occurrence. However, risk occurs when on the basis of
the analysis of empirical data from the past or on the basis of simulation,
there is the possibility of assessing the result and probability of its
occurrence.
The precursor of risk management is deemed to be Alan H. Willett,
who defined risk as the objectified uncertainty of the occurrence of a future
event by noting that it changes together with the uncertainty and not the
degree of probability (Willett 1951, p. 6). In the following years, this aspect
was further developed by F. Knight, who claimed that uncertainty and risk
are presented as different elements, yet possess a common feature – the lack
of absolute certainty (Knight 1921, p.17). Risk is the function of uncertainty
and possesses two sides - a positive one and a negative one. The positive side
arouses creativity, increased mental effort, whereas the latter is the source of
aversion to risk.
Hence, risk may be understood as the possibility of the occurrence of
events, both positive and negative, which may have an impact on the
realization of the intended goals of the enterprise. It prevails in all types of
activities and at each stage.
In accordance with the Australian / New Zealand Standard for Risk
Management (AS/NZS4360 2004), risk is defined as the possibility of the
2
occurrence of events that have an impact on the chosen aims. These events
may help or hinder the achievement of the stipulated aim. These events are
defined by the gauge of effects that they may cause, or the probability of
their occurrence (Risk Management…2004, p. 3).
The total elimination of risk is not possible, thus every organization
agrees to it in order to, among other reasons, achieve the established goal.
Simultaneously, its realization brings financial effects with it whose
consequences are borne not only by the people taking the decisions, but also
the whole enterprise and even their market environment. The losses that an
enterprise is exposed to with relation to the business activity run, while also
the losses the environment is exposed to by the enterprise, all determine the
scope of the inherent risk (Kuchlewska 2003, p. 40). Thus, it is worth
bearing in mind that in order to identify the scope of the defined risk, it is
essential to establish the causes of its occurrence, while also assess the
probability of the possible damage occurring and foresee the possible
aftermath. On the one hand, such actions are to lead to the improvement of
the company results, while on the other hand ensure that such conditions for
running business activity in order for enterprises not to bear any costs that
are greater than intended. Hence, it is essential to pursue the restriction of the
risk of running business activity to a maximum extent.
Process of risk management

At present, all enterprises are exposed to different types of risk to a
greater or lesser extent. Enterprises should possess the ability to foresee
certain events, the skill of fast reactions in order to avail of the emerging
market opportunities, as well as prevent and react to the threats. It is
significant that firms can manage risk efficiently, which is inextricably
connected with running business.
Risk management is the process of gauging risk, or the evaluation of
risk and designing of strategies aimed at achieving an acceptable level of
risk. Likewise, risk management may also be defined as the widely
understood managerial actions, whose task is to identify and evaluate risk, as
well as fight against its causes and impact on the organization (Williams,
Smith, Young 2002, p. 57).
The process of risk management involves managing the potential
effects that results from the uncertainty of running business activity. Risk
should be taken into account in every type and area of activities of
enterprises. Particularly employees, as well as lower and higher level
managers should understand that risk is not a phenomenon that may be
managed sporadically or periodically. Threats constantly emerge and it is
necessary to deal with them in a complex and systematic manner. They must
3
be included in the routine process of taking decisions, establishing strategies

and effective managerment of enterprises.
The approximate elements that compose the process of risk
management in an enterprise are presented below:
1. Definition of aims – this requires coordination of risk management with
the principles of the enterprise.
2. Evaluation of risk. This consists of three actions that are inter-connected:
− Identification of risk – the aim of this action is to recognise the types of
risk and accumulate information on the issue of threats, factors of risk
and the susceptibility of enterprises to the existence of losses,
− Analysis of risk, or the way of perceiving risk. At this stage, the nature of
the factors of risk are characterized, what evokes it is defined and the
manner of its impact on the existence of losses is analysed,
− Measurement of risk – this signifies the definition of the probability of
incurring losses, as well as estimating their value depending on the
frequency and intensity of occurrence.
3. Control of risk – this refers to all actions in the sphere of monitoring the
frequency and/or scale of risk, among others, techniques, tools, strategies
and processes that are all aimed to avoid, prevent and restrict risk.
Control of risk also encompasses methods whose aim is to have a better
understanding of the actions which have an impact on the potential risk.
The effective control thus reduces the susceptibility of an organization to
risk (Williams, Smith, Young 2002).
4. Financing risk – this involves providing the means to insure against all
the losses incurred, as well as financing other programs aimed at
mitigating risk (Kościelniak 2008, pp.63-115).
5. Administering the program. Knowledge of the issue of the functioning of
a company is required, as well as the aims and factors of production at
their disposal. This encompasses the establishment of the procedures that
are applied in everyday operations in the sphere of risk management.
Likewise, it is also necessary for the firm to have the procedures of
informing the market environment of their efforts on behalf of creating
the programs of risk management and the results attained (Mrozik 2015,
p. 152).
Contemporary enterprises functioning in conditions of new
economics must be able to manage risk. Particular stages of risk management
are becoming an integral part of the business activities run, while controlling
skills in this sphere is becoming a key factor that determines the success of
each enterprise operating in conditions of change in the closer and more
distant environment.
Depending on the assessment of the magnitude of risk, the
possibilities of exposing the enterprises to risk and the potential period of
4
exposure to risk are distinguishable as the following methods of mitigating

risk:
− Avoidance of risk – actions are not implemented whereby excessively
high risk is attached;
− Acceptance of risk – conscious increase of risk by the enterprise. In this
method, the definition of the period of acceptance in which the enterprise
is capable of accepting possible losses as permissible;
− Compensation for risk – preparation of such structures of activities in
order for the possible loss to formulate as a result of the realization of
singular actions and be able to cover this with the profits achieved from
other operations;
− Reduction of risk – implementation of managerial action, whose effect
shall be the lower probability of realization of a given risk. Such actions
include, among others: the correct selection of business partners, defining
the necessary contractual clauses;
− Transfer of risk – transferring risk to another entity.
The most frequent methods of transfer are as follows:
− Transfer of liability for the possible losses incurred. This method is
exemplified by insurance, or in the case of contracts – stipulating a
special clause excluding one of the parties from liability for possible
losses that occurred as a result of the execution of a given contract;
− Transfer of activities creating the potential losses – another entity
executes the risky part of activities;
− Hedging – the application of the derivative instruments with the aim of
mitigating risk.
Implementation of managerial actions and new solutions require the
constant monitoring of risk. If it is established that risk is not minimized, it is
necessary to carry out a modification of the chosen strategy in order for the
recognised risk to be limited to an acceptable level.
Risk management in Polish enterprises 1

The report entitled “Risk and insurance management in firms in
Poland” (Zarzadzanie ryzykiem i ubezpieczeniami w firmach w Polsce) 2,
1
This chapter has been based on the report entitled “Risk and insurance management in
firms in Poland 2013/14”, prepared by Aon Polska, whose division of Aon plc
(NYSE:AON) is a leading service provider in the sphere of building the strategy of risk
management, brokerage of insurance and reinsurance services, as well as advisory services
and outsourcing solutions in the sphere of the management of human capital. If the authors
do not refer to any literary position in the footnotes, this signifies that they are referring to
the afore-mentioned report.
2
The research was carried out at the end of 2012 and at the beginning of 2013 on the basis
of surveys and face-to -face interviews with respondents.
5
has been prepared by the company Aon Polska Sp. z o.o. since 2009. The
cyclical realization of this report facilitates the comparison of the trends in
risk management prevailing in Poland with the best practices in this sphere
worldwide as Polish research is based on the global research presented in
“Aon Global Risk Management Survey”. This research facilitates the
observation of the most significant trends and tendencies that characterize
the Polish market of risk and insurance management – in this paper, the
attention of the authors has been narrowed down to merely risk with the
deliberate omission of the issues associated with insurance.
A total of 230 respondents took part in the Polish research project,
who in their business practices dealt with issues associated with risk
management. In global research, this number amounted to 1,400 who
represented companies operating in over 70 countries worldwide.
The main group of participants in the Polish research project
constituted professionals dealing with company finances, including members
of the board relating to financial management, financial directors, treasurers
and chief accountansts. The chairmen of boards and managing directors
constituted 13% respondents.
Table1. Respondents to research by Aon in Poland and in the world
Polish edition Global edition
Respondent
2013 2011 2009 2013 2011 2009
CFO / Financial Director / Board
21% 37% 34% 13% 12% 5%
Member re. Finance
Risk Manager / Manager of Risk
Management and/or Insurance / Director 14% 21% 11% 33% 51% 54%
of Risk Management and/or Insurance
CEO / Chairman of Board / General
13% 32% 3% 8% 4% 2%
Director / Managing Director
Treasurer / Paymaster / Manager of
10% 5% 3% 5% 2% 6%
Settlements
Chief Administration Officer / Director
14% 10% 37% 8% 1% 1%
of Administration, Chief Accountant
Company Secretary/ Director / Head
4% 26% 4% 2% 2% 1%
Office Manager
COO / Operational Director 3% N/A 5% 2% 2% 1%
Others 21% N/A 4% 13% 10% 14%
Source: Zarzadzanie ryzykiem i ubezpieczeniami w firmach w Polsce, Raport Aon Polska
2013/14, p. 13.
Attention should be drawn to the fact that the people occupying the
managerial positions directly in the sphere of risk management, namely risk
managers, constituted approximately 14% of the respondents participating in
the research in Poland. Within the framework of identical research of Aon of
a global scale, the participation of risk managers was over twice higher,
6
which may certify to the fact of the relatively low popularization of the
profession of a risk manager in Poland.
The aim of this research is to define the key risks that may be
encountered by enterprises in the forthcoming years. In the current edition of
the research, the economic slowdown has returned to the top of the list of
threats, which is also a current risk on a global scale (see Table 2).
Table 2. Key 10 risks indicated in Polish and global editions of research 2009-2013
No. Ranking of risk 2013 Ranking of risk 2011 Ranking of risk 2009
Polish Global Polish Global Polish Global
Economic Economic Fluctuations in Economic Economic Economic
1
slowdown slowdown currency rates slowdown slowdown slowdown
Changes in Changes in Changes in
Fluctuations
Growing legislative / Growing legislative / legislative /
2 in currency
competition regulatory competition regulatory regulatory
rates
environment environment environment
Cash flows / Fluctuations
Growing Economic Growing Break in
3 risk of in prices of
competition slowdown competition activities
insolvency raw materials
Trading Changes in
Fluctuations in
partners – Loss of Loss of legislative / Growing
4 prices of raw
trading reputation reputation regulatory competition
materials
receivables environment
Changes in Failure to Trading
Fluctuations
legislative / maintain or partners – Break in Growing
5 in prices of
regulatory attract talented trading activities competition
raw materials
environment employees receivables
Changes in Trading
Fluctuations in Lack of legislative / Lack of partners – Loss of
6
currency rates innovativeness regulatory innovativeness trading reputation
environment receivables
Break in
activities Failure to
Fluctuations in Cash flows / Cash flows /
Break in maintain or
7 prices of raw Disruption / risk of risk of
activities attract talented
materials break in supply insolvency insolvency
employees
chain
Fluctuations in Fluctuations in Disruption /
Technological Technological
8 prices of raw prices of raw Loss of data break in
breakdowns breakdowns
materials materials supply chain
Cash flows / Cash flows / Disruption /
Employee Technological Civil liability
9 risk of risk of break in
dishonesty breakdowns /claims
insolvency insolvency supply chain
Loss of
reputation Failure to
Cash flows / maintain or
Civil liability Political Civil liability Loss of
10 risk of attract
/claims instability /claims reputation
insolvency talented
employees
Source: Zarzadzanie ryzykiem i ubezpieczeniami w firmach w Polsce, Raport Aon Polska

2013/14, p. 33.
Economic slowdown has returned to the top of the list of key risks for
the business operations of companies in Poland, while simultaneously
equalling the position of the results of global research in which the threat
associated with economic slowdown has held first position in the ranking for
the last three editions of the research. The hitherto key threats, namely the
7
currency rate risk has slipped to sixth place in the ranking. However, the
greatest growth in significance among the first ten threats was registered by
the risk of insolvency, which increased from ninth position in the previous
research to third position in the current ranking. The new risk, which is to be
found in the top ten of the Polish edition of research for the first time is that
of employee dishonesty, which occupies ninth position. With relation to the
global edition of the research, the new threat in the top ten is that of threats
associated with political instability around the world. The relatively
underestimated threats by Polish companies with regard to the results of
global research are as follows: the risk of losing reputation, which
incidentally dropped out of the top ten, the risk of the lack of innovativeness
and failure to attract and keep talented employees.
Polish enterprises declare the implementation of a formal plan of
action. In fact, Polish firms usually have a plan of action with relation to
traditional risk, such as for instance, trade receivables, fluctuations of
currency rates, or technological breakdowns. Unfortunately, they are not
prepared for threats connected with economic slowdown.
Undoubtedly, economic slowdown leads to the formation of financial
loss. With relation to both the Polish edition and the global edition of the
research, risk associated with economic slowdown led to the formation of
financial losses in the largest group of companies under analysis – 73% in
Poland and 67% in the international study. In recent times, the level of
financial losses as a result of the realization of key risks in Polish companies
have significantly risen. With regard to the risk of economic slowdown in the
previous edition of research, this percentage amounted to a mere 31%. A
similar case is with the second in line in terms of the risk of growing
competition, in which the proportion amounted to 62% and 20%
respectively. Polish enterprises incur financial loss far more often as the
result of the materialization of key risks. Over half of the firms analysed,
admitted that they had incurred losses from such risks due to the fluctuation
of the prices of raw materials and currency rates. The specifics of the Polish
edition of research is the risk of employee dishonesty – over 1/3 of
enterprises incurred financial losses arising from this fact (Table 3).
8
Table 3. Financial losses due to materialization of risk within the past 12 months in terms of
the research results for the Polish and global editions of 2013
Ranking of risk in Poland 2013 Ranking of risk in world 2013
No. Losses in Losses in
Polish edition 12 Global edition 12
months months
1 Economic slowdown 73% Economic slowdown 67%
Changes in legislative /
2 Growing competition 62% 54%
regulatory environment
Cash flows / risk of
3 56% Growing competition 50%
insolvency
Trading partners – trading
4 55% Loss of reputation 40%
receivables
Changes in legislative / Failure to maintain or attract
5 52% 37%
regulatory environment talented employees
6 Fluctuations in currency rates 51% Lack of innovativeness 37%
Fluctuations in prices of raw
7 50% Break in activities 36%
materials
Fluctuations in prices of raw
8 Technological breakdowns 38% 35%
materials
Cash flows / risk of
9 Employee dishonesty 35% 34%
insolvency
10 Civil liability /claims 29% Political risk 30%
Source: Zarzadzanie ryzykiem i ubezpieczeniami w firmach w Polsce, Report by Aon
Polska 2013/14, p. 37.
In practice, risk management is perceived to be the response to a

range of challenges associated with running business activities, such as
changes in the economic environment, expectations of stakeholders or the
occurrence of events that have a particularly significant impact on the
functioning of a given enterprise.
In the research, respondents were asked about the key premises of
strengthening risk management that determine the principal directions of the
development of this discipline. The most important premise for the
strengthening of the process of risk management in Poland is that of
economic instability that is indicated by 62% of respondents – which is a
result of 16 percentage points higher than that achieved in the previous
edition of the research. Economic instability also constitutes the most
important premise in terms of investments in risk management among the
companies participating in the global edition of the research (47%). Over 1/3
of the participants in the research indicated the requirements of investors in
the sphere of transparency and liability with relation to taking decisions as
one of the main premises for strengthening the system of risk management.
This result is over 10% higher than in the case of the global research. Third
place, in terms of the most significant external premises encouraging those in
9
managerial positions to invest in the systems of risk management in Poland

was occupied by pressure from clients and trading partners – 33%, which
also noted the biggest growth in comparison with the research results of the
previous years. In comparison with the results of the global research, such
premises as the requirements of regulators, extreme natural events, or
political instability are of lesser importance (Table 4).
Table 4. Most significant external premises of strengthening of risk management in terms of
the research results for the Polish and global editions of 2013
Percentage of Percentage of
Polish edition 2013 indications in Polish indications in global
edition 2013 edition 2013
Economic instability 62% 47%
Requirements of investors in the sphere
34% 22%
of greater transparency and liability
Pressure from clients 33% 20%
Increase in interest from regulators 22% 34%
Extreme natural events 10% 18%
Political instability 6% 15%
Others 9% 9%
Source: Zarzadzanie ryzykiem i ubezpieczeniami w firmach w Polsce, Report by Aon
Polska 2013/14, p. 41.
In the vast majority of companies that are not financial institutions,

they did not shape the organizational structures dedicated for serving the
process of risk management to the same degree as their foreign counterparts.
The obligations in the sphere of risk management in such a situation are most
frequently deployed in the structures of the management of company
finances as the most equipped for the complex accumulation of of cross-
sectional information on all the activities within the framework of their
competences of the established techniques of managing financial risk or
purchasing insurance. In the cases of the existence of a separate department
of risk management, it is most frequently positioned in the structures subject
to the CFO. Rare cases of an autonomous department are most often the
result of the adoption of the model of organization of risk management that
is currently dominant and is based on the so-called “three lines of defence”.
This model assumes that the particular organizational units manage the risk
that prevails there, while the department of risk management coordinates and
supervises the process and the internal audit ensure a reasonable degree of
certainty in terms of achieving the intended results. In other words, liability
for risk and the current identification, evaluation and reactions remain within
the framework of the particular linear sections, while the basic elements of
the activity of the function of risk management are the designing and
coordination of the process, ensuring uniform standards and reporting on
risk. Thus, in the afore-mentioned model, even large scale activities or the
10
complexity of the organizational structure do not have a significant impact

on the scope of tasks in the sphere of risk management attributed to the
coordinating entity.
Conclusion
Risk management constitutes one of the key elements of managing an
enterprise, which significantly influences the business efficiency. Indeed,
risk management has taken on great significance in the midst of the global
economic crisis that we have been facing over the past decade. Up to this
point, the methods and standards of risk management had not been
commonplace in Poland. As indicated by the research carried out by Aon
Polska in Poland, an increasing level of awareness is being observed among
the owners and chairmen of companies with relation to the utilization of the
standards of risk management.
Appropriate risk management in business activities, as well as the
appropriate formation of ties with the immediate environment are among the
fundamental prerequisites for ensuring a stable position on the market and
the perspectives of further development in a highly com-petitive market.
References:
Department of Defence. Risk management Guide for DoD Acquisition. Fort
Belvoir: Defence Acquisition University, 2003.
Knight, Frank. Uncertainty and profit, Boston: Houghton Mifflin, 1921.
Kościelniak, Helena. Organizational and Financial Aspects of Functioning of
Polish Companies, Częstochowa: Wydawnictwo Politechniki
Częstochowskiej, 2008.
Kuchalewska, Maria. Ubezpieczenia jako metoda finansowania ryzyka
przedsiębiorstw. Poznań: Wydawnictwio Akademii Ekonomicznej w
Poznaniu, 2003.
Mrozik, Magdalena. Współczesne podejście do zarządzania ryzykiem w
przedsiębiorstwie na przykładzie grupy Orlen [in:] Ryzyko w organizacji:
aspekty teoretyczne i praktyczne (ed. by) E. Skrzypek, Lublin:
Wydawnictwo Uniwersytetu MariiCurie-Skłodowskiej, 2015.
Risk Management Guidelines Companion to AS/NZS 4360: 2004.
Handbook.
Willett, Allan H. The economic theory of risk and insurance (Reprint),
Pennsylvania: The S.S. Huebner Foundation for Insurance Education,
University of Pennsylvania, 1951.
Williams Jr, Arthur. Smith, Michael. Young, Peter. Zarządzanie ryzykiem a
ubezpieczenia, Warszawa: Wydawnictwo Naukowe PWN, 2002.
Zarzadzanie ryzykiem i ubezpieczeniami w firmach w Polsce, Raport Aon
Polska 2013/14.
11
Creando Sin Temores-Autobiografico
Agrim Irene Palomar

University Of Flores
Abstract
My name is Irene Palomar. I'm Land Surveyor. I worked as Land
Surveyor for more than 30 years .From 2007 I'm dedicated to Contemporary
Jewelry. My starting point: a vocational redecisión.
This work incorporates concepts:
-The Brain Physiology: Mac Lean 1990.
-The Model Tote (Miller et.al, 1960).
-Transactional Theoretical Models. Ego States (Berne 1960 - Kertész et al.,
2003).
-Transactional Analysis and Personal Growth (Maslow's Hierarchy of Needs
- Self-Realization) .Circuits: Emotional, Creative and Assertive.
The two hemispheres complement each other and their integrating
contributes to sublime achievements. Cognitive impairment is avoided by
new learnings. The creativity can achieve the quality of life that corresponds
to us, man is healthy if fulfills himself creatively. I wish to be an Artistic
Coach to accompany the artists in their creativity way.
Keywords: Emotions-Creativity-Neuroplasticity-Fears-Goal, Creativity,

Autobiography, Transactional Analysis, Coaching, Art
Resumen
Mi nombre es Irene Palomar. Soy Agrimensora. Ejercí mi profesión
por más de 30 años. Desde el 2007 me dedico a la Joyería Contemporánea.
Mi punto de partida: una redecisión vocacional.
El presente trabajo incorpora conceptos de:
-La Fisiología del cerebro: Mac Lean 1990.
-El Modelo Tote (Miller et. al, 1960). Modelo Cibernético.
-Modelos teóricos transaccionales. Estados del YO. (Berne 1960- . Kertész et
al., 2003).
-Análisis Transaccional y el Crecimiento Personal (Jerarquía de Necesidades
de Maslow – Autorrealización). Circuitos: Emotivo, Creativo, Asertivo.
Los dos hemisferios se complementan entre sí e integrándose contribuyen a
logros sublimes. Se evita el deterioro cognitivo con nuevos aprendizajes .La
12
creatividad permite alcanzar la calidad de vida que nos corresponde, el

hombre está sano si se autorrealiza creativamente. Deseo a través de esta
actividad creativa lograr mi autorrealización y acompañar a otros como
facilitador siendo COACH artístico.
Palabras claves: Emociones-Creatividad- Neuroplasticidad -Temores- Meta,

Creatividad, Autobiografía, Análisis Transaccional, Coaching, Arte
Objetivos
*Indagar desde mi experiencia y con mis posibilidades en la temática
del cerebro humano, el desarrollo de la creatividad superando temores dando
lugar a mis capacidades latentes acordes a mi identidad y a mi misión, como
ser humano único… a mi autorrealización.
*Invitar a indagar sobre el desarrollo de los hemisferios cerebrales, la
creatividad y la autorrealización.
Ante el deseo y el compromiso de desarrollar un tema como el
expuesto precedentemente mi hemisferio derecho recibió una catarata de
información propia, suministrada por el hemisferio izquierdo y otro tanto de
nueva información por canales como: internet, videos de internet,
bibliografía...
¿Cómo llegar a sintetizar esta información y lograr hacer un trabajo
con claridad en la comprensión y que cumpla con los objetivos propuestos?
Seguramente mi hemisferio izquierdo estuvo clasificando información y mi
hemisferio derecho buscó la forma de que resulte una exposición
interesante... es mi deseo haberlo logrado.
Mi punto de partida o disparador. Una redecisión vocacional (Kertész y

Labrit, 2008)
Soy Agrimensora, elegí esta profesión porque me atraía la función
del agrimensor y la libertad de acción que me brindaba por realizarse en
parte al aire libre, por otra parte me gustaban las materias del programa
denominadas “exactas”, que activaban mi hemisferio izquierdo.
Ejercí mi profesión por más de 30 años, desde mi balance,
satisfactoriamente.
Desde siempre me gustaron las materias con incógnitas matemáticas
a resolver, su resolución era para mí como un juego. También tuve habilidad
para las manualidades (principalmente basadas en el hemisferio derecho),
pero en la primera etapa de mi vida por mi formación no me permití
considerar que podían representar un medio de vida.
Estudié idiomas y música en mi niñez y adultez.
En el año 2003 la institución en la que trabajaba me desvinculó de
mi actividad laboral con una buena negociación en el retiro y me ayudó a
13
darme el permiso de incursionar en otra actividad, que creo ya buscaba

internamente, para que me acompañe en esta etapa de mi vida.
Buscando y haciendo intentos en el campo del arte comencé en el
2007 mis primeros pasos en talleres de joyería contemporánea, artística o
joyería de autor para placer de mi Niño Libre.
Siempre disfruté al hacer las cosas con creatividad, considero que es
darle a las tareas un toque personal y diferente.
El presente trabajo incorpora conceptos de

-La fisiología del cerebro (Mac Lean, 1990).
-El Modelo Tote (Miller et. al, 1960).Modelo Cibernético.
-Modelos teóricos transaccionales. Estados del Yo (Eric Berne, 1960,
Kertész et al., 2003).
-Análisis Transaccional y el Crecimiento Personal (Pirámide de
Maslow: Jerarquía de necesidades, autorrealización).
Fisiología del cerebro

-El cerebro es el órgano que más trabaja aunque se estima que en
general se utiliza sólo alrededor del 10 % del mismo.
-Toda la información que el cerebro recibe del exterior se obtiene por
medio de los sentidos: gusto, olfato, tacto, vista y oído.
-La corteza cerebral consta de dos hemisferios .Cada uno de ellos se
relaciona con el otro a través de las fibras del cuerpo calloso y cada uno
controla un lado del cuerpo en forma invertida.
Paul Mac Lean (1990, Almea Guevara, 2006) desarrolló el modelo de
estructura cerebral conocido como "cerebro triuno”: tres sistemas neuronales
interconectados, cada uno con una función específica y definida,
relacionadas en función a los procesos de evolución:
-SISTEMA REPTÍLICO (PRIMITIVO): sustrato del instinto, de la
supervivencia, seguridad, las rutinas, el sentido del entorno, alejarse de las
cosas desagradables y viceversa.
-SISTEMA LÍMBICO: cerebro mamífero, sustrato de experiencias y
expresiones como: el amor, la alegría, el miedo, la depresión, el sexo, la
reproducción. Está considerado como el nexo entre el cerebro reptil y la
neocorteza. Recibe señales importantes del gusto y olfato.
El sistema límbico es el área del cerebro responsable de las
emociones, modula la motivación que es importantísima para la creatividad.
-LA NEOCORTEZA: la porción más joven del cerebro, de mayor
evolución, dividida en dos hemisferios. Nos permite pensar, hablar,
imaginar, analizar, ser civilizados, tener conciencia de la propia existencia,
crear. Se desarrollan células dedicadas a la producción del lenguaje
simbólico, a la lectura, escritura y aritmética.
14
Recibe señales de los ojos, los oídos y la piel y otros órganos.

Roger Sperry y otros científicos (1965) en sus estudios de la corteza
cerebral descubrieron que los hemisferios poseen funciones diferenciadas.
El hemisferio derecho: es sustrato de la percepción del espacio, el
ritmo, el color, la imaginación, la dimensión, las ensoñaciones diurnas…
El hemisferio izquierdo: es sustrato de lo verbal, lógico, secuencial,
numérico, analítico…
Ejemplo: la música se escribe con el hemisferio izquierdo haciendo
accesible a todos la comprensión con un lenguaje estandarizado .Al ejecutar
la música intervienen ambos hemisferios agregando el ejecutante:
sentimientos, emociones... pero el que la crea es el derecho. Podemos
preguntarnos: ¿Cuál de los dos procesos tiene más valor artístico?
Nuestra respuesta lo adjudica al derecho. Mientras que miles o
millones de personas aprendieron a escribir música, sólo un pequeño
porcentaje ha creado obras nuevas, muchos de ellos inclusive sin conocer la
nomenclatura musical.
Considerando la diferencia de funciones de los hemisferios cerebrales
se ha encasillado en muchos casos a las personas según el hemisferio
dominante, no permitiéndoles desarrollar una habilidad considerada no
dominante, limitando así al ser humano a desarrollar nuevas estrategias. Y en
la sociedad occidental siempre se adjudicó mayor valor al hemisferio
izquierdo, posiblemente por su vinculación con la producción de bienes de
consumo y la economía.
En las personas a medida que avanza la edad, se da un deterioro
mayor en el hemisferio derecho que en el izquierdo, esto ocurre porque en
nuestra cultura occidental se usa más el hemisferio izquierdo que pone en
marcha las tareas ya aprendidas y consolidadas.
Por eso es necesario mantener al cerebro aprendiendo cosas nuevas,
es así como ejercitamos más el hemisferio derecho .Una vez aprendidas
dichas actividades pasan a ser controladas por el hemisferio izquierdo.
Un nuevo aprendizaje causa nuevas conexiones en el cerebro. Esto
tiene un efecto positivo en el cerebro manteniéndolo joven. El mejor
ejercicio mental es el de adquirir un nuevo conocimiento y hacer cosas que
nunca se hicieron antes. (Daniel Amén).
El desafío es incursionar entonces en ciertos temas desconocidos y
salir de los Know-how donde somos expertos y combinar distintos tipos de
inteligencia (espacial, verbal, emocional...), aprender a tocar un instrumento
o un nuevo idioma, aplicar la creatividad en distintas tareas…
Las últimas investigaciones de las neurociencias demuestran que el
cerebro puede regenerarse mediante su uso y potenciación. La plasticidad
neuronal o neuroplasticidad es la capacidad que tiene el cerebro para formar
nuevas conexiones nerviosas, a lo largo de toda la vida, en respuesta a la
15
información nueva, a la estimulación sensorial, al desarrollo, a la disfunción

o al daño. La neuroplasticidad es conocida como la “renovación del cableado
cerebral”. Elkhonon Goldberg, Neurólogo de la Universidad de Nueva York,
Director del Instituto de Neuropsicología y Funcionamiento Cognitivo y
discípulo de Alexander Luria, explica la neuroplasticidad así:
"Durante muchos años, se creyó que a partir de cierta edad la
dotación de neuronas no se renovaba. Las últimas investigaciones científicas
demuestran que la actividad mental modifica el cerebro y nos conduce a lo
que conocemos como “Sabiduría”. Estos últimos descubrimientos se
inscriben en lo que se denomina neuroplasticidad."
Las nuevas neuronas van a parar a las zonas del cerebro que más
usamos: esto es lo que se denomina neuroplasticidad. La actividad puede
moldear la mente. La corriente científica dominante respalda la afirmación
de que la vida mental intensa desempeña un papel esencial en el bienestar
cognitivo en las etapas avanzadas de la vida.
Mi proceso creativo
Cuando estoy creando una pieza de joyería, ¿qué me sucede?. Me
dejo llevar por lo que veo y siento (canales visual y cenestésico) .Cuando no
logro lo deseado siento en el centro de mi pecho intranquilidad,
desequilibrio, incomodidad, inquietud....
Cuando logro lo deseado siento alegría, me siento bien con mis
sensaciones corporales.
Mi proceso:
Concepción de una idea.
Elaboración y búsqueda y necesidad de plasmar lo que siento dentro
de mi cuerpo en una pieza de joyería.
Necesidad de transmitir a otros lo que siento: exponer y exponerme.
Y con posterioridad : satisfacción cuando alguien elige esa pieza
que hice y la compra o coincido en la elaboración con un pedido que me han
hecho.
Al decir de Csikszentmihalyi, en su libro FLOW, se debe aprender a
ser creativos y alcanzar la calidad de vida. En los estados de experiencia
óptima uno se siente poseído de un profundo gozo creativo, son momentos
de concentración activa. A ese estado de experiencia óptima lo llama FLUIR
: un sentimiento de fuerza control y rendimiento máximo, cuando el tiempo
parece desaparecer y también desaparecen las emociones negativas….los
miedos y los temores …
Modelo TOTE (Miller, Galanter y Pribram, 1960)

Las siglas son: Test, Operate, Test, Exit.
Primero, Test 1 (probar si el Estado Actual coincide con el Estado
16
Deseado). Si es así, Exit (Salida). De no ser así, Operate (Operar para pasar
al Estado Actual 2). De nuevo Testear para constatar si EA2 coincide con el
Estado Deseado. Si es así, Exit , de lo contrario , se vuelve a Operar hasta
obtener el Estado Actual que coincida con el Estado Deseado.
El modelo cibernético
INPUT: etapa de recepción. La información entra por los sentidos
siempre que se brinde atención.
THROUGHPUT: etapa de asociación entre datos almacenados e
información que penetra. Procesamiento de los datos. A mayor cantidad de
asociaciones más fácil de retener lo novedoso.
OUTPUT: el cerebro devuelve los datos que requerimos.
FEEDBACK: el resultado obtenido es realimentado como un nuevo
INPUT.
Mi proceso para la producción de joyas

INPUT: Recibo estímulos (vista , tacto) a partir de los materiales
elegidos.
THROUGHPUT: Pienso con mi hemisferio izquierdo, mi hemisferio
derecho genera representaciones sensoriales .Percibo y decido qué hacer y lo
hago.
OUTPUT: Obtengo una pieza elaborada. Si esta pieza (Estado
Actual) coincide con lo que deseo (Estado Deseado) termina el circuito. Si la
pieza no coincide con lo que quiero obtener empieza de nuevo el circuito
desde un nuevo THROUGHPUT. Si luego obtengo la pieza que deseo,
termina el circuito y el OUTPUT (lo que produje) se transforma en un nuevo
INPUT, que ahora me satisface. ¡La pieza está lista!
Mi Niño Natural siente alegría, placer. Se supone que quien observe
o toque la pieza sentirá una satisfacción estética similar.
17
Modelos transaccionales: Estados del Yo. (Berne, 1964; Kertész et al.,

2003)
Cuando concibo una pieza lo hago con el Adulto de mi Niño y al
trabajar la realizo con mi Adulto y el Niño Natural.
El Niño Natural (Niño del Niño en el esquema estructural de la
personalidad según Erick Berne ) es el primero en aparecer en una persona.
Gradualmente se le agrega el proceso del pensamiento vinculado con el
hemisferio derecho (en los diestros).
El Niño Natural es intuitivo, no lógico. Capta totalidades, imágenes y
sonidos por momentos mágicos. Percibe sutiles modificaciones en el tono de
voz, gestos, tensión muscular, postura, posibles emisiones de hormonas a
distancia etc.
Le corresponde el pensamiento analógico. Está ligado a la
creatividad, curiosidad y originalidad, fundamental para artistas y
científicos.
El Adulto del Niño:
Llamado por Berne (1964) El Pequeño Profesor: es la primera
porción pensante en aparecer. Tiene una percepción, a veces aparentemente
telepática.
El Adulto del Niño comienza su desarrollo a partir de los primeros 6
meses y de acuerdo a la maduración neurológica alrededor del segundo año
de vida es completado con la aparición del Adulto2 (racional), al aumentar el
papel del hemisferio izquierdo y otras estructuras afines. El Adulto 2 es el
Adulto propiamente dicho.
Análisis Transaccional y el Crecimiento Personal (Jerarquía de

Necesidades de Maslow – Autorrealización ) Circuitos: Emotivo,
Creativo ,Asertivo
18
El hombre está sano cuando se autorrealiza creativamente (A. Maslow)

En esta etapa de mi vida deseo y siento la necesidad de comunicarme
con los otros a través de mi obra. Exponer y exponerme. Me interesa
encontrar mi misión e identidad, desarrollando con mi actividad mi potencial
latente. Deseo a través de esta nueva actividad creativa lograr mi
crecimiento y desarrollo personal hacia mi autorrealización no perdiendo la
capacidad de admiración y entusiasmo ante las cosas más simples de la vida.
Según la Jerarquía de Necesidades de Maslow graficadas en una
pirámide con distintos sectores: necesidades fisiológicas, sociales y
psicológicas desde la base hasta su extremo respectivamente , me ubico, en
esta etapa de mi vida, en el extremo correspondiente a las necesidades
psicológicas : Nivel del Ser, misión personal e identidad, necesidad de
autorrealización, aplicación del potencial latente y trascendencia a la
comunidad.
También en este proceso creativo atravieso por etapas de miedo y
temor…por avances y retrocesos, idas y vueltas…(¿ Podré hacerlo?,¿
Gustará lo que voy a hacer?...)
Para superar esta etapa apelo al Análisis Transaccional utilizando los
circuitos:
* EMOTIVO: Padre Nutritivo a Niño Natural, me da fortaleza ante la
crítica, la envidia, me libera de la aprobación externa (Ej.: Confía en ti/ Te lo
mereces/ tienes derecho….)
* CREATIVO: Padre Nutritivo a Adulto del Niño, apoyando la
creatividad, curiosidad e intuición (Ej.: Disfruta con lo que haces/ Tú puedes
hacerlo….)
* ASERTIVO: Padre Crítico + a Niño Rebelde +, dando seguridad y
firmeza para sobreponerme a situaciones adversas (Ejemplo: Cometiste un
error, no importa, sirve de experiencia para otra vez…)
Conclusión
Cuándo me pregunté cuál hemisferio predomina más en mí en esta
etapa de mi vida rápidamente me respondí :el derecho y creo que he
desarrollado mi hemisferio derecho como fruto de mi actividad creativa, pero
ahora uso los dos y cuanto más se complementan más gratificante el
resultado.
Los dos hemisferios captan y procesan la información en forma
diferente, sin embargo se complementan entre sí y nos permiten tener una
visión más amplia de nuestro entorno .
Lo ideal por supuesto es equilibrar los dos hemisferios, pues al
utilizarlos es posible obtener una mejor comprensión de la realidad que nos
rodea.
A mayor interconexión entre los dos hemisferios mayor capacidad de
19
entender el mundo y disfrutarlo. También nos permite una mayor flexibilidad

ante situaciones diversas .
Integrar los dos hemisferios contribuye a logros y creaciones
sublimes.
Para que cualquier tipo de aprendizaje sea significativo,
deberá incluir la acción y la función de las dos partes del cerebro. Cada uno
contempla y filtra la realidad de manera única y al unir las dos realidades se
logra una percepción más amplia y completa.
El hemisferio derecho se ejercita adquiriendo nuevos conocimientos.
La creatividad permite alcanzar la calidad de vida que nos
corresponde, según Maslow el hombre está sano cuando se autorrealiza
creativamente.
Me próximo objetivo es desde mi experiencia, poder transmitir esto a
otros y acompañarlos en sus caminos hacia la autorrealización desarrollando
la creatividad en actividades artísticas: ser un coach artístico.
References:
Almea Guevara, G.: (2006): Técnicas para generación de ideas y creatividad
y mapas mentales. De: www.gestiopolis/recursos/documentos/htm
Berne, E. (1964): Los juegos en que participamos. Diana, Méjico
Kertész, R. (1992); El placer de aprender. Ippem, Buenos Aires. Kertész, R-,
Atalaya, C. y Kertész, A. (2003): Análisis Transaccional Integrado. 3ª.
edición, Ippem, Buenos Aires
Kertész, R. y Labrit, B. (2008): Los 8 factores de la decisión vocacional.
Publicación interna de la Universidad de Flores, Buenos Aires
MacLean, P. D. (1990): The triune brain in evolution: role in paleocerebral
functions. Plenum Press, Nueva York
Miller, G. A., Galanter, E., & Pribram, K. H. (1960): Plans and the
Structure of Behavior. Rinehart & Winston, Nueva York
Sperry, R. W. (1965): Mind, brain and humanist values. En New Views of
the Nature of Man, ed., J. R. Platt, pp. 71-92. Editorial de la Universidad de
Chicago, Chicago.
Csikszentmihalyi, M.: FLOW -Edición 2008-Talleres Gráficos Color Efe.
A. Maslow: El hombre autorrealizado - 19ª Edición 2012 - Editorial Kairós.
Kertész, R.: El Análisis Transaccional Integrativo en la Sociedad del
Conocimiento-Fundamentos Filosóficos, Científicos, Evolución y Resultados
Primer Congreso Internacional de Psicología en el Alto Paraná (2010).
Sperry, R. as
20
Alcances De La Psicologia Del Deporte Y La

Actividad Fisica, Casos Relizados Por Los Alumnos
De Psicologia De La Universidad De Flores De La
Ciudad De Cipolletti De La Provincia De Rio Negro
Lic. Alejandra Pugliese

Paillalef Mercedes
Universidad de Flores, Sede Comahue – Cipolletti, Río Negro
Abstract
Starting the program and taught in the field of sports psychology, he
led us to reflect on the need to identify the important role of the sport
psychologist in educational and sporting institutions of the Cipolletti city,
Provincia de Río Negro. While all work done by the students were evaluated
and taken as relevant when it comes to delve into the subject and interest of
the same , we try to approach guide students , coaches, athletes ,
psychologists and sports institutions on the importance in psychological
intervention in sports and physical activity and its relation to mental health.
Keywords: Psychology, Sports, Educational and sporting institutions,

physical activity
Resumen
A partir del programa y dictado en la materia de psicología del
deporte, nos llevó a reflexionar sobre las necesidades de identificar la
importancia del rol del psicólogo del deporte en los ámbitos educativos y
deportivos de la Ciudad de Cipolletti. Provincia de Rio Negro. Si bien todos
los trabajos realizados por los alumnos fueron evaluados y tomados como
relevantes a la hora de profundizar en el tema e interés del mismo,
intentamos aproximarnos a orientar a los alumnos, entrenadores, deportistas,
psicólogos e instituciones deportivas sobre la importancia a la hora de
intervención psicológica en los deportes y la actividad física y su relación
con la salud mental.
Palabras claves: Psicología, Deporte, Ámbitos educativos y deportivos,

Actividad Física
21
Objetivos general
Proporcionar el conocimiento y los alcances de la psicología del
deporte en los ámbitos educativos y organizaciones deportivas. Potenciando
el desarrollo integral del alumno.
Objetivo especificos
Obtener información relevante de la psicología del deporte en
diferentes instituciones deportivas de la ciudad de Cipolletti.
Conocer y describir el rol del psicólogo del deporte y sus
intervenciones en las organizaciones deportivas.
Determinar los beneficios de la psicología del deporte en la salud
mental.
Reconocer las características psicológicas en los deportes grupales e
individuales.
Exponer posibles intervenciones desde la psicología del deporte
construido por los alumnos.
Metodologia
El modelo de investigación para este trabajo fue no experimental,
transversal, explicativo y descriptivo. Tiene un enfoque cualitativo.
Se realizaron trabajos prácticos con entrevistas y observaciones en
clubes de Cipolletti en deportes grupales e individuales.
Introduccion
En la actualidad, es de suma importancia a la hora de proyectar
acciones en el campo del deporte, el conocimiento de las características de la
población en aquellas variables que mejor y con mayor fidelidad identifique
a un futuro talento. Esto propicia conocer las fortalezas y debilidades para
afrontar el desafío en el campo de la Psicología del Deporte. Por otra parte
cuando en el mundo se habla de promoción de la salud se asocia entre los
otros aspectos al futuro deportista y la formación ideal para él.
Este tema pretende dar una aproximación a la visión de las diferentes
áreas de aplicación de la psicología del deporte, en distintos deportes y
actividades físicas grupales e individuales, a través de trabajos llevados a
cabo por los alumnos de psicología de la Universidad de Flores de la Ciudad
de Cipolletti e la Provincia de Rio Negro.
Es por ello, que se analizará los alcances y factores psicológicos que
puedan afectar el rendimiento en diferentes actividades relacionadas con el
deporte y la actividad física.
Como psicólogas interesadas en esta temática, nos hemos preguntado
durante mucho tiempo, si el alumno puede llegar a comprender la
22
importancia de dicha materia para la aplicación en el ámbito del deporte y la

actividad física y sus beneficios en la salud mental.
A través del mismo se intentó recopilar, una serie de trabajos
realizados por los alumnos y de esta manera poder proporcionar, ciertos
casos relevantes con sus hipótesis y respectivas intervenciones para
corroborar la importancia del rol del psicólogo del deporte en los ámbitos
educativos y deportivos.
A modo de ampliar la información tomamos como ejemplos los
deportes grupales e individuales de los alumnos con su promedio
sobresaliente.
Material humano
Treinta (30) alumnos de la Universidad de Flores de la ciudad de
Cipolletti, provincia de Rio Negro. Se evaluaron los trabajos de nueve (9)
alumnos específicamente en deporte grupal e individual de la cátedra de
psicología del deporte.
Resultados
Dividimos esta sección en dos grupos: Deportes y Actividad Física
Individual – Deportes y Actividad Física Grupal. En cada grupo se exponen
hipótesis e intervenciones de los trabajos de los alumnos.
• Deportes y Actividad Física Individual:

1. Patín – Acuña Yoana
Hipótesis: “El estilo democrático de liderazgo de la entrenadora,
aumenta la motivación y partición del grupo de patinadores.”
Intervención/Conclusión: “… debemos resaltar la importancia y el
papel del deporte recreativo en el desarrollo de la vida de una persona, y por
ende de su salud; el mismo mediante su práctica ayudara a que la persona
pueda desarrollar mayor capacidad de diversión, de intercambio con otro y
de liberación de las tensiones generadas en la vida cotidiana, posibilitando a
su vez, una mejora en la calidad de vida.”
2. Enduro – Antonino Bárbara
Hipótesis: “Los corredores de enduro, son propensos a sufrir
accidentes que ponen en riesgo tanto su vida como la de los demás
corredores, porque no tienen la concentración puesta en el terreno, si no que
se enfocan más en llegar primeros y bajar sus tiempos, provocando
accidentes innecesarios.”
Intervención/Conclusión: “Para evitar esto es necesario que los
corredores entiendan que si se concentran en los diferentes obstáculos del
camino, los van a poder sortear con mayor facilidad, logrando así un mejor
desempeño en toda la carrera, llegando a mejorar el tiempo final. Esto no es
23
solo para un beneficio propio, sino que también para evitar damnificar al
resto de los corredores.”
3. Tenis – Melina Grimoldi
Hipótesis: Promover y optimizar tanto los recursos de los deportistas
como los rendimientos deportivos a través de entrenamiento psicológico,
optimiza el resultado del tenista.”
Intervención/Conclusión: “… la intervención se deberá a un proceso
que se compone en tres partes: la fase educativa, para comprender mejor las
técnicas y estrategias, la fase adquisitiva y la fase práctica, que busca
automatizar destrezas psicológicas e integrarlas al entrenamiento para luego
aplicarlas a las competiciones.”
4. Danza – Zvitan Catalina
Hipótesis: “Es necesario que tantos la alumnas como las profesoras
aprendan de técnicas para el aumento de la autoconfianza pudiendo trabajar
la expresiones, emoción y sentimiento negativos para tu mejor performance.”
Intervención/Conclusión: el acompañamiento del deportista, tanto de
padres, entrenadores y un psicólogo deportivo, es fundamental en las niñas
que practican danzas, para aumentar su autoconfianza para controlar su
frustración, su rendimiento, aumentando su concentración y atención de
acuerdo a sus etapas evolutivas.”
• Deportes y Actividad Física Grupal:

1. Jockey – López Mariana
Hipótesis: “Si el entrenador tiene un perfil autoritario, su relación y
comunicación con sus jugadoras será desmotivador y negativa.”
Intervención/Conclusión: “No solo se trata de intervenir en los
deportista sino también es necesario que se realicen intervenciones en los
preparadores físicos y entrenadores. El plan de intervención consta de una
fase educativa, una fase adquisitiva y una fase práctica.”
2. Fútbol – Montenegro Antonela
Hipótesis: “Los niños de 9 años, no se encuentran en una etapa
evolutiva que los prepare para la competición.”
Intervención/Conclusión: “En el caso abordado en este trabajo, y
luego del análisis de la bibliografía anteriormente expuesta, es que considero
que una posible intervención, estaría en orientación y psi coeducación a los
profesores de dicha escuela, no para suprimir la competición en estas edades
tempranas, sino para modificar la misma, conduciendo a un cambio en el
sistema enseñanza-aprendizaje y en los objetivos a desarrollar para estos
grupos, donde los mismos estén dirigidos a la actividad motriz y al juego en
sí mismo, a la actividad lúdica, respetando las necesidades propias de cada
etapa evolutiva. Contribuyendo con su actuación a que la práctica deportiva
sea vista y sentida por los niños como gratificante y formativa, de carácter
24
lúdico-recreativo, sin grandes exigencias técnicas, donde lo cooperativo

prime sobre lo competitivo y la participación sobre la selección.”
3. Rugby – Batistelli Mauricio
Hipótesis: “… la necesidad de la interdisciplinariedad como
específicamente del psicólogo del deporte en los equipos deportivos.”
Intervención/Conclusión: “Planteo de serie de técnicas, con un tinte
dinámico para trabajar con los equipos y poder salvaguardar las dificultades
y poder hacer frente a situaciones que tiene que atravesar el grupo.”
4. Fútbol - Mercedes Paillalef
Hipótesis: “Los problemas de índole familiar y escolar de los
jugadores de la categoría ’98 de la Academia Pillmatun, influyen en su
propia concentración y en la de los líderes del equipo (DT y Capitán),
haciendo que la categoría no tenga una identidad definida.”
Intervención/Conclusión: “Las intervenciones se deben hacer desde
un marco macro (club como organización) hasta lo micro pasando por las
categorías y por el personal que las compone. Trabajando en conjunto
dirigentes, jugadores y padres. Asesorándolos para el equilibrio entre el club
y el colegio.”
5. Básquet:
Hipótesis: “… el entrenador cumple las funciones de psicólogo,
nutricionista y de preparador”
Intervención/Conclusión: “conformar la incorporación de un equipo
multidisciplinario a la hora de poder competir y que se evalúe el rendimiento
del equipo.”
Conclusion
De cara a mejorar futuras intervenciones en el ámbito deportivo se
pueden destacar los siguientes aspectos a tener en cuenta por los psicólogos
del deporte:
Los programas de entrenamientos psicológicos se deben adaptar a las
demandas psicológicas de cada deporte o situación deportiva y a las
necesidades de los diferentes deportistas.
El rendimiento deportivo depende de múltiples factores-físicos,
técnicos, tácticos, psicológicos-y por lo tanto el psicólogo del deporte debe
realizar un trabajo interdisciplinar, colaborando con el equipo técnico.
La aplicación de la psicología del Deporte no sólo implica el
conocimiento de las técnicas y programas de entrenamiento psicológico, sino
también un buen conocimiento del deporte en el que se trabaja para saber
cuándo, cómo y dónde hay que realizar las intervenciones.
Los psicólogos del deporte debemos preocuparnos por la evaluación
de le efectividad de nuestras intervenciones, en términos de bienestar
psicológico y de mejora del rendimiento deportivo de nuestros clientes.
25
Las aplicaciones de la psicología del deporte no pueden reducirse al

deportista de alto rendimiento, sino que han de abarcar también a los niños
que se inician en el deporte y a los directivos y los aficionados. Las
intervenciones del psicólogo del deporte, asimismo, se deben dirigir a
incrementar las pautas de actividad y ejercicio físico de la población para
evitar el sedentarismo y mejorar la calidad de vida.
Para realizar con efectividad todas las aplicaciones anteriores se
requieren mejorar la formación teórica y práctica de los psicólogos del
deporte y alumnos de psicología, definir su perfil profesional y encontrar
unos criterios de acreditación profesional que garanticen el correcto
desarrollo de las funciones del psicólogo del deporte.
References:
Joaquín Dosil Díaz. (2007). “El Psicólogo del Deporte. Asesoramiento e
Intervención”. Letras Universitarias, Editorial Síntesis, España.
Cox. (2009). “Psicología del Deporte”. Editorial Médica Panamericana,
Madrid, España.
Balaguer I. (1994). “Entrenamiento psicológico en el deporte”. Ed.
Albatros. Valencia.
César Piqueras y Enric Arola. (2014). “Coaching de Equipos – Lo que se
necesita saber para facilitar el desarrollo de un equipo”. – Profit Editorial,
España.
Jean M. Williams. (1991). “Psicología aplicada al deporte”. Biblioteca
Nueva, Madrid.
Lic. María Alejandra Pugliese. (2009). “El perfil psicológico de los
deportistas de elite”. Universidad del Aconcagua – Evaluado por CONEAU,
Mendoza, Argentina.
Marcelo Roffé. (2009). “Evaluación Psicodeportológica - 30 test
psicométricos y proyectivos”. Lugar Editorial. Argentina.
Adrián Furnham. (2001). “Psicología Organizacional: El comportamiento del
individuo en las organizaciones” – Universidad Iberoamericana.
http://www.biopsychology.org/biopsicologia/articulos/reflexiones/psicologia
.htm
http://www.cipolletti.gov.ar/
http://www1.rionegro.com.ar/diario/cultural/2008/03/29/12039.phAbelSandr
oMarca
http://es.calameo.com/read/004306658746a238ee207/2013
https://es.wikipedia.org/wiki/Pillmat%C3%BAn
http://www.oresteplath.cl/antologia/juegydiv1.html
http://www.interpatagonia.com/mapuche/
http://www.biblioteca.org.ar/libros/88276.pdf - Oreste Plath - “Juego,
Ejercicios y armas araucanos” – 2003.
26
http://mapuchesjuegos.blogspot.com.ar/
http://www.efdeportes.com/efd106/el-deterioro-de-los-juegos-
tradicionales.htm
http://www.delorigen.com.ar/asur.htm
27
New Old Stock Products’ Distribution
Aleksander Pabian
Częstochowa University of Technology, Faculty of Management, Poland
Abstract
Both new and used products get to sell on the market. The third group
consists of products that can be called: new, old stock. One can defined them
as new and unused products, which at the same time hit the market later than
manufacturer planed and through different channels than were prepared for
them. In this article the authors examine how, and under what circumstances
a transformation of new products into the old stock happens. Further they
consider specific methods for their distribution in the market. An
introduction to the discussion is to present the conceptual framework in the
field of supply chains’ output side.
Keywords: Distribution, NOS products, distribution channels
„You can sell everyone everything you want”.

Joe Girard 3
Introduction
In European Union only, more than 5 million companies are engaged
in production activities (Gagliardi et. al., 2014). They supply market with
what they have produced in order to sell it at a profit, achievement of which
is de facto the main operational objective of each managing entity (Żemigała,
2007). Old products, which were being used for a long time but at the same
time haven’t lost (or have lost to a certain extent only) the ability to fulfill
the function they were designed to, also get to sell. Another group of
products are used, defective, that however can be still useful for a particular
group of buyers (e.g. can serve as a source of spare parts / spares). On the
market goes also products that can be described as new old stock (NOS).
They are new and unused but hit the market later than manufacturer planed
and through different channels that were prepared for them.
3
Business practitioner who has perfected the art of trading. Over fifteen years of activity he
has managed to sell over thirteen thousand cars in the retail system, which allowed him to be
recognized as the best seller in the world. Has been signed into the Guinness Book of
Records.
28
In the sentence that constitutes an introduction to the work, the

famous American salesman expresses thought that it is possible to achieve
full success in sale. Market experience of many companies, however, show
that in practice not all the companies manage to sell the whole of their
production. Often a significant part of it is stopped at a certain stage of the
distribution process. Sometimes it never becomes an object of market
exchange (e.g. is destroyed). In the reverse situation, when goes on sale
again, one should include it to the category of NOS goods (Strohl, 2009).
In this article the author examines how and on which section of the
distribution channel stocks of such goods are formed. Further he describes in
which way they are re- distributed to the market. An introduction to the
discussion is an approximation of the conceptual framework of supply
chains’ output side (Kot, Starostka- Patyk, Krzywda, 2009).
Theoretical basis for the considerations is query library and an
analysis of secondary sources related to the discussed matters. Empirical part
is presented in the form of case study and is elaborated on the basis of
research conducted within selected polish entrepreneurs who deal with the
trade of NOS products as well as with people who have already purchased
them.
Distribution - conceptual apparatus

Production is not the principal purpose of a manufacturer. It is only
the starting point of distribution - phase to attain the ultimate success
considered in terms of sale of manufactured goods. In its fundamental
meaning it is about the movement of products from the place of production
to the final purchaser, therefore the location where the consumer or
production usage appears (Dębski, 2006).
Distribution is done using a specific number of intermediaries. They
form so-called: distribution channel - a certain number of interrelated
distributors who allow and encourage to get the product from the beginning
of the channel (place of production) to its end (final consumer) (Iacobucci,
2001).
The creation of the chain of intermediaries is a chance for the
manufacturer to get his product to a group of potential customers. It is often
that he doesn’t own significant financial resources to create its own
distribution network. In this case the only way to enter the market is to
entrust the sale of products to the existing market intermediaries.
Intermediaries are referred to different names depending on the
functions they perform. The most common are as follows:
− agent, broker - any intermediary who does not have the ownership of
the goods produced but is authorized to dispose them in the name of
the manufacturer. Its primary purpose is to negotiate the most
29
favorable conditions of the goods’ resale to further participant of

channel, for what he is rewarded in the form of commission.
− Wholesaler - buys goods from the manufacturer, include it in the
physical possession and claims ownership title to it. He does this with
the intention of reselling it further, usually to the retailer.
− Retailer - middleman involved in the sale to the final consumer.
Depending on the purchasing power and the size of volume, he may
purchase goods from a wholesaler or directly from the manufacturer
(Pride, Hughes, Kapor, 2012).
Distribution channels are distinguished from each other, taking into
account their length (number of intermediaries in the channel). Based on this
criterion mentioned basic types of channels can be distinguished (figure 1).
Figure 1. Distribution channel variants.
Source: own elaboration on a basis of: M. C. Cant, J. W. Strydom, C. J. Jooste, P. J. du

Plessis. Marketing management. Juta & Co., Ltd. Cape Town 2007, s. 407- 410.
Channel symbolically called A is the shortest one, has the simplest

structure and is called: direct. Parties to the transaction in this case are two
extreme sides of the chain: the producer and the final purchaser of the
product. The sale is not mediated by an external independent entity, not
associated directly with the manufacturer (Kapoor, Kansal, 2005).
This channel is characteristic for the industrial goods market (B2B),
where the final consumer, often looking for specific customized solutions,
consults them and ordered directly from the manufacturer, e.g. dedicated IT
tools (Wright, 2004). An example of a company using this solution on a
consumption market is a tailor sewing for the order placed directly by the
client, a manufacturer of cosmetics selling them to customers with the usage
30
of salesmen employed by him as well as any company offering products

through its online store.
Three, further variants are indirect - in order to get final product to
consumers manufacturer uses the services of external institutions or
individuals. Channel B illustrates a situation in which there is one
middleman - retailer. Channels C and D illustrate a further increase in the
number of cells.
The manufacturer must decide which channel will be the most
appropriate from the point of view of maximizing the volume of its products’
sale (Paley, 1999). He may choose only one of the options. Usually,
however, nothing prevent to make use of two or even more solutions at the
same time. It is called: multi – channel distribution (Fernandez, 2007). For
instance, a manufacturer of regional cheeses can sell them in his own factory
shop (channel A), which does not exclude the possibility of offering them
simultaneously through retailers (channel B).
Specificity of NOS products distribution

By NOS products (acronym from new, old stock) the author
understand any items which are either:
I discontinued from the current line of products,
II not produced any more,
III have been stored in warehouse for a long time,
or there appears any combination of these conditions.
The only constant here is that the products appear on the market for
sale and are unused. This kind of products can be found in everything from
electronic devices by auto parts to the clothes.
In certain circumstances, at any stage of the logistics chain (both in
the factory and in each participant in the chain of distribution) a stock of
unsold products can be created. This can happen when the entity does not
have time to get rid of them, e.g. in following circumstances (just to name a
few):
• sudden liquidation of the company,
• change of industry/ core business,
• acquisition by another company, which e.g. takes up decision to
change the logo that products will be marked with.
Inventories of new, old stock are also often created by the final buyers on
their own. This is done in four ways:
• person buys a product for investment purposes, treating it as an
investment. Does not intend to use it, rather hold until a moment it
will be profitable or necessary to resell it. An example of products
purchased for this purpose may be jewelry whose value does not
decrease dramatically even in the long term because of the materials
31
they are made of (ore, precious stones). The situation is similar in the
case of manufactured in small quantities, luxury watches or cars, the
price of which stay over time (and even sometimes increases) due to
their unique character.
• Person buys a product for collectible purposes. In this case the fan of
a certain category of products, for example shoes, acquires another
pair of them not for the practical purposes but as an embellishment to
his collection.
• The ultimate consumer of the product is a person who came into his
possession by accident and does not use it. An example would be a
situation in which not justified gift that doesn’t gain an excessive
enthusiasm of recipient, is stored with the hope that will be useful
later.
Case 1. Redistribution options of new, old Stock products on the example of
vechicle.
Distribution channel of producer
New, collectible car goes through the traditional channel of distribution (consisting
of one agent) to the client. After 5 years, this decides to resell it as new, old stock. With this
intention he can visit authorized dealer from whom he purchased the vehicle. Also nothing
prevent him from visiting intermediary specialized in the sale of luxury vehicles. The third
variant shows a situation where the owner sells the car for example to a friend.
Source: own studies.
• Person has bought the product but does not use it because of
appearance of one from variety, random circumstances. From live
taken is situation when during foreign trip a tourist purchases carpet
with the intention of using it in apartment that is just being decorated.
After his return, however, he comes to the conclusion that he will not
use acquisition because its color does not match the furniture he
decided to place into the room.
32
If stocks created in such way will not be destroyed / damaged over

the time and nobody started to use them they can be got to be sold again as
new, old stock. The person or institution that has ownership of these products
can resell them to any wholesaler or retailer who wishes to purchase them
with the intention of resale (as such, which was included in the distribution
programme specified by the manufacturer of the product). Another
possibility is to resign for the middlemen services in the way of direct
channel usage (personal sale to the final consumer) - case no. 1.
Fig. 1. Direct sale of NOS product on the example of mobile phone.
Source: http://allegro.pl/nowy-sagem-porsche-design-p-9521-sklep-fv23-31179-
i5105120326.html (reading: 23.02.2015).
It should be noted that in practice the personal sale of NOS products

is often done using e - commerce platforms (auction sites type: e-Bay).
Economic calculation leads to the choice of such solution – it offers the
opportunity to present the offer to a large number of potential customers
while not having to incur significant costs to reach them. Figure no. 1 shows
an example of NOS product sold using the biggest polish auction platform. It
is a mobile phone Sagem offered for sale as a new one after 6 years of its
official launch on the Polish market (and more than 4 from the end of its
production).
Summary
Recently NOS products are beginning to play an increasingly
important role in the process of market exchange. Primarily it is because of
the development of Internet trading platforms, where anyone without much
difficulty can offer to sell almost any product (even if it is inherited from a
33
relative never used lighter). Such products should be considered in terms of

competition to the other merchandise available on the market. They are often
offered at a relatively low price as that their present owners often want to
simply get rid of them. In this case many of the customers who face a
dilemma: to purchase a new product from the official distribution network
and NOS, decide to choose the second option, tempted by the lower price.
What’s more many of them just do not have anything against such products
but even prefer it (and looking for them) because of their unique character.
Awareness of the presence of new, old stock products as well as
knowledge about how they arise and in what way can get back on the market
seems therefore very important to the business sector. Researchers, however,
do not succumb to doubt the fact that knowledge of the factors present in the
competitive environment is extremely important from the success in sale
point of view. Knowledge of the competitors would assist management in
planning the organization's future course of action (Choo, 2001). With all
this in mind the author is aware of the fact that the considerations made in
the article does not exhaust the subject of new, old stock products.
Undoubtedly, however, constitute a source of inspiration and a starting point
for further, in-depth studies and research.
References:
Cant M. C., Strydom J. W., Jooste C. J., Du Plessis P. J. Marketing
management. Juta & Co., Ltd. Cape Town 2007.
C. W. Choo. Environmental scanning as information seeking and
organizational learning. “Information research” 2001. No. 1, p. 35.
Dębski D. Ekonomika i organizacja przedsiębiorstw. WSiP. Warszawa 2006.
Fernandez M. J. Analysis of selected aspects of the multi-channel
management and the international distribution. Diplomica Verlag GmbH.
Hamburg 2007.
Gagliardi G., Muller P., Glossop E., Caliandro C., Fritsch M., Brtkova G.,
Bohn N., Klitou D., Avigdor G., Marzocchi C., Ramlogan R. Annual Raport
on European SMEs 2012/2013. European Commision. Brussels 2014.
Iacobucci D. Kellogg on marketing. John Wiley & Sons, Inc. New York
2001.
Kapoor S. K., Kansal P. Basics of distribution management. A logistical
approach. Prentice Hall India. New Delhi 2005.
Kot S., Starostka- Patyk M., Krzywda D. Zarządzanie łańcuchami dostaw.
Sekcja Wydawnictw Wydziału Zarządzania Politechniki Częstochowskiej.
Częstochowa 2009.
Paley N. The manager’s guide to competitive marketing strategies. St. Lucie
Press. Florida 1999.
34
Pride W. M., Hughes R., Kapor J. Business. South- Western, Cengage

Learning. Mason 2012.
Rumniak P. Aktywa wiedzy. [In:] Metody badania i modele rozwoju
organizacji. Ed. by: A. Stabryła, S. Wawak. Wydawnictwo Mfiles.pl.
Kraków 2012.
Strohl D. Restoration guide. CarTech Inc. North Branch 2009.
Wright R. Business to business marketing. Pearson Education Ltd. London
2004.
Żemigała M. Społeczna odpowiedzialność przedsiębiorstwa. Budowanie
zdrowej, efektywnej organizacji. Oficyna a Wolters Kluwer business.
Warszawa 2007.
http://allegro.pl/nowy-sagem-porsche-design-p-9521-sklep-fv23-31179-
i5105120326.html
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Un Estudio Descriptivo De Las Creencias Docentes

Acerca Del Fenómeno Bullying
Bernardo Kerman.,M.D.,
Specialist in Chidren and Youth Psychiatry, University of Flores and
Ombudsman, Buenos Aires
Abstract
We present an ex post facto prospective single study group (Leon &
Montero, 2007). Participants are 316 adults, primary school teachers of the
Autonomous City of Buenos Aires of both sexes, with an age range between
18 and 42 years (M = 23.17, SD = 3.1). The main objective of the project is
to analyze beliefs of teachers in primary and secondary schools about the
causes of the bullying phenomenon, preventive measures and contingent
actions for resolution. How teachers perceive students and their behavior is
related to the strategies they use to manage their classrooms (Valdez Cuervo
Estévez, Nenninger et al, 2013). A medium-term goal in an upcoming project
is the design of prevention programs to change the way teachers perceive and
act on the Bullying phenomenon. Partial results are described.
Keywords: Teachers, beliefs, causes,bullying, preventin
Resumen
Se presenta un estudio ex post facto prospectivo de grupo único
(León & Montero, 2007). Participan en él 316 adultos, docentes de escuela
primaria de la Ciudad Autónoma de Buenos Aires de ambos sexos, con un
rango etario entre 18 y 42 años (M = 23,17; DT = 3,1). El objetivo general
del proyecto es analizar las creencias de docentes de nivel primario y
secundario acerca de las causas del fenómeno Bullying y medidas
preventivas y contingentes para su resolución, dado que la manera en que los
docentes perciben a los estudiantes y sus comportamientos se relaciona con
las estrategias que utilizan para administrar sus salones de clase (Valdez
Cuervo Estévez, Nenninger et al, 2013). Un objetivo a mediano plazo en un
próximo proyecto es el diseño de programas de prevención para cambiar la
forma en que los docentes perciben y actúan con respecto al fenómeno
Bullying. Se describen algunos resultados parciales.
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Palabras clave: Docentes, creencias, causas ,bullying, prevención
Objetivo/s o propósito/s del estudio

• Analizar las creencias de docentes de nivel primario y secundario
acerca de las causas del fenómeno Bullying, medidas preventivas y
contingentes para su resolución
• Necesidad de impulsar estrategias y acciones que fortalezcan a las
instituciones educativas y sus equipos docentes, para la prevención y
abordaje de situaciones de violencia
• En un mediano plazo diseño de programas de prevención para
cambiar la forma en que los docentes perciben y actúan con respecto
al fenómeno Bullying.
Introducción
La ley 26892, publicada en el Boletín Oficial el 4 de octubre de
2013, en la República Argentina, ha visto, por una parte la necesidad de
garantizar el derecho a una convivencia pacífica, integrada y libre de
violencia física y psicológica y por otra la de orientar la educación hacia
criterios que eviten la discriminación, fomenten la cultura de la paz y la
ausencia de maltrato físico o psicológico. Por otra la necesidad de impulsar
estrategias y acciones que fortalezcan a las instituciones educativas y sus
equipos docentes, para la prevención y abordaje de situaciones de violencia
en las mismas.
A su vez la ley No 3285/ 09 emitida por la Legislatura de la Ciudad
Autónoma de Buenos Aires promueve la obligatoriedad de realización de
Jornadas de formación, actualización y capacitación sobre derechos
humanos, discriminación y resolución pacífica de conflictos
Dada la importancia de los procesos de socialización que se
desarrollan en la escuela primaria y secundaria, es necesario el estudio de
factores que interfieren en los mismos. Entre ellos las experiencias de
maltrato y hostigamiento. Es trascendente su detección y las variables que las
generan para elaborar, en un segundo tiempo, planes de acción que permitan
tanto su resolución como su prevención.
Marco teórico
La importancia del “hostigamiento entre pares” (Olweus, 1978),
objeto del presente trabajo, radica en las graves consecuencias a corto,
mediano y largo plazo, que aun en sus formas menos traumáticas, genera en
los alumnos, más específicamente en los que resultan las víctimas del acoso.
Entre ellas la disminución de la autoestima, trastornos de ansiedad e incluso
trastornos depresivos, dificultad en la capacidad para generar y mantener
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relaciones interpersonales y en la integración en el medio escolar y trastornos

de aprendizaje (Ortega, 1994).
Se define entonces este “hostigamiento de pares” o Bullying como:
• Comportamiento prolongado de insulto verbal, rechazo social,
intimidación psicológica y/o agresión física de un/os niño/s hacia otro
que se convierte en víctima. Subcategoría de la agresión (Espelage &
Swearer, 2003).
• Una forma de maltrato, normalmente intencionado y perjudicial de
un estudiante hacia otro compañero, generalmente más débil, al que
convierte en su víctima habitual; suele ser persistente, puede durar
semanas, meses e incluso años. La mayoría de los agresores actúan
de esa forma, movidos por un abuso de poder y un deseo de intimidar
y dominar (Cerezo Ramírez, 2006)
El Bullying es un fenómeno social, siendo su concepción de tipo
sistémica. En el sistema participan hostigadores, hostigados, observadores o
testigos, docentes y familias (Olweus, 1978, 1998). Así se prioriza las
interacciones entre los diferentes actores y los efectos sobre la conducta de
los hostigados. Los hostigadores suelen tener un grupo de apoyo que refuerza
su conducta, mientras que el hostigado se encuentra aislado, incluso ignorado
y hasta rechazado abiertamente. Es importante entonces destacar la
incidencia de la posición sociométrica, del estatus de cada sujeto en el grupo,
en la percepción de la violencia entre pares Cerezo Ramírez (2006).
De acuerdo a Cerezo Ramírez (2008) la incidencia actual del
hostigamiento de pares está en torno al 23% y el rango de edad más
implicado en torno a los 10 años en educación primaria y a los 13 años en
educación secundaria, todo ello en investigaciones realizadas con muestras
aleatorias de centros públicos y privados del territorio español.
Además un 5,5% de alumnos hostigados, identifica las nuevas
tecnologías como medio para el maltrato. Kowalski & Limber, 2007 lo
denominan Bullying electrónico, comúnmente llamado Cyberbullying. Es
una forma para hacer el hostigamiento más ofensivo. Suele manifestarse en
forma anónima, lo cual dificulta aún más la posibilidad de ser afrontado. Se
realiza vía e-mail, mensajes de texto por celular, “chateo”, redes sociales u
otras alternativas electrónicas. Sus mensajes tanto escritos como en imágenes
suelen distribuirse en lo inmediato a una gran audiencia, superando el ámbito
escolar y afectando la realidad cotidiana de la víctima en múltiples contextos.
Los actores del sistema Bullying, según Trautman (2008), Cerezo
Ramírez (2001) 2008), son:
• Hostigadores activos: estudiantes que planean, dan ideas o bien
ejecutan conductas de acoso a otros niños
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• Seguidores activos: no actúan directamente sobre el hostigado, pero

participan del sistema Bullying como barra, alentando a los que
hostigan.
• Seguidores pasivos: testigos, no neutros que avalan la situación, en
general, por razones ideológicas.
• Seguidores ocultos: testigos no neutros, que avalan la situación
internamente, nunca explícitamente y no participan ni dan la cara
como parte del grupo de los hostigadores.
• Testigos no implicados: neutros, pero testigos al fin, a veces
temerosos de ser los siguientes acosados
• Defensores: salen en forma abierta a defender a los hostigados. En
general, su actitud más que remediar el hostigamiento refuerza el
proceso produciendo mayor irritación de los hostigadores activos.
• Hostigados activos: sufren en forma directa las el hostigamiento de
otro.
• Hostigados pasivos: sufren en forma indirecta el hostigamiento de
otros.
• Adultos: docentes, directivos, padres. Son parte del sistema Bullying
registren o no el fenómeno.
Por otra parte. es relevante trabajar sobre las conductas docentes para
el abordaje del Bullying. La manera en que los docentes perciben a los
estudiantes y sus comportamientos se relaciona con las estrategias que
utilizan para administrar sus salones de clase (Valdez Cuervo, Estévez,
Nenninger y otros, 2013). Por ello es de vital importancia detectar sus
creencias asociadas al fenómeno.
Las creencias son ideas - generalizaciones - para interpretar la
realidad, basadas en referencias como ser: experiencias personales,
información proveniente de otras personas, imaginación, deducciones
(Kerman, 2015).
Por ende la concepción que los docentes poseen acerca de las causas,
las medidas preventivas y las estrategias de resolución (medidas
contingentes) influye sobre sus actitudes al respecto.
Gráficamente:
Hostigamiento Sistema de creencias Actitudes
Factores causales, preventivos y contingentes
Por ello se procede en este estudio al análisis de las creencias

docentes.
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Material (humano o de otro tipo) y Métodos aplicados

Diseño
• Ex post facto prospectivo de grupo único (León & Montero, 2007).
Participantes
• 316 docentes adultos de colegios primarios y secundarios de la
Ciudad Autónoma de Buenos Aires de ambos sexos, con un rango
etario entre 18 y 42 años (M = 23,17; DT = 3,1).
Instrumento de evaluación:
Inventario de hostigamiento: 30 afirmaciones tales como:
1. Los alumnos con padres separados son más propensos al
hostigamiento (factor causal)
2. Los alumnos, de todos los niveles, deben participar de una serie de
talleres que trate sobre discriminación, resolución de conflictos y la
convivencia en la escuela y fuera de ella (acción preventiva)
3. Los alumnos que han vivido situaciones de violencia o burlas
deberían ser reubicados en un ámbito diferente en las escuelas para
evitar nuevos incidentes (acción contingente)
Respuestas posibles
1. Totalmente de acuerdo
2. Algo de acuerdo
3. Ni de acuerdo ni en desacuerdo
4. Algo en desacuerdo
5. Totalmente en desacuerdo
El instrumento ha sido validado.
Resultados parciales estadísticos descriptivos de algunas respuestas
del inventario
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Factores Preventivos
Factor Medidas contingentes
Discusión / conclusiones
A partir de los datos obtenidos se pueden extraer algunas
conclusiones parciales. Igualmente es de destacar que es necesario completar
el análisis. Igualmente a modo de ejemplo se presentan estos resultados y las
inferencias iniciales.
• Los docentes no creen como factores causales del hostigamiento las
familias de padres separados, familias numerosas o ensambladas
• Los docentes no creen que la competitividad en el área deportiva
tenga que ver con el hostigamiento
• Los docentes creen que los padres son un factor muy importante en
las medidas preventivas
• Los docentes creen que las medidas punitivas frente a la
discriminación pueden ser algo útiles
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• Los docentes no creen que el cambio de escuela resuelva el problema

del hostigamiento
Recomendaciones para el futuro

Para finalizar, es de destacar que en estadísticas latinoamericanas el 64.2
% del total de alumnos de secundaria ha sido víctima de Bullying (Gonzalez
Castro, 2015). Por ende se podría colegir que las actuales creencias de los
docentes no favorecen en la actualidad la resolución del fenómeno y sería de
vital importancia el desarrollo de talleres de clarificación de las mismas que
permitan el cambio de actitudes de los mismos.
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Calidad De Vida E Inclusión Social En Centros De

Desarrollo Infantil Del Ministerio De Desarrollo
Social Del Gcba
Bernardo Kerman,M.D.
Specialist in Children and Youth Psychiatry, Psychologist Paula Masi
University of Flores and Centers of Childhood Development, Buenos Aires
Abstract
The study of Quality of life of a population is essential to understand
the psychosocial factors and to develop specific intervention policies.
According to this idea, an exploratory and descriptive study on the
perception of adults competing to Child Development Centers about their
quality of life and their own families social inclusion is done. In order to do
this we work on a sample of 600 people on three scales that allow evaluation:
1. Quality of life. Well-being Index, WBI International Well being Group.
Translation by Tonon & Aguirre (Argentina, 2009) 2. Resilience:
Resilience Scale of Wagnild & Young 3. Well being. Well being Scale
(Keyes). The scales denote subjective perceptions that participants have
about their situation in the cultural context and the value system in which
they live, in relation to their achievements, expectations and interests.The
main goal is to determine the perception of families about their quality of life
and social inclusion on the basis of scales and indicators
Keywords: Quality of life, perception, wellness scales
Resumen
El estudio de la calidad de vida de una población es fundamental para
poder conocer los factores psicosociales y poder desarrollar políticas de
intervención específicas. De acuerdo a lo expuesto, se realiza un estudio
exploratorio y descriptivo sobre la percepción de los adultos de las familias
concurrentes a Centros de Desarrollo Infantil acerca de su calidad de vida y
de su propia inclusión social. Para ello se trabaja en una muestra de 600
personas, sobre tres escalas que permiten su evaluación: a) Escala de
Resiliencia de Wagnild y Young, b) Escala de CALIDAD DE VIDA. (Well-
being Index), WBI International Well being Group. Traducción Tonon y
Aguirre (Argentina, 2009), y c) Escala de Bienestar (Adaptación de Keyes).
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Las escalas denotan percepciones subjetivas que poseen respecto de su

situación en el contexto cultural y sistema de valores en el que vive, en
relación con sus logros, expectativas e intereses. El principal objetivo es
determinar cuál es la percepción de las familias acerca de su calidad de vida
y acerca de su inclusión social partiendo de escalas e indicadores
Palabras clave: Calidad de vida, percepción, escalas de bienestar
Objetivo/s o propósito/s del estudio

 Determinar cuál es la percepción de las familias acerca de su calidad
de vida y acerca de su inclusión social partiendo de escalas e
indicadores
 En una segunda etapa evaluar modificaciones luego del proceso en
los CEDIS.
Introducción / marco teórico

La calidad de vida es un concepto que hoy se lo concibe en forma
multidimensional. Comprende diferentes dominios que son considerados con
diferente peso por los diferentes individuos.
Los orígenes de este constructo se remontan a los años ´30, donde el
economista Pigou se refirió a cuantificar los servicios o costos sociales de las
decisiones del gobierno para poder calcular un producto social neto.
Las investigaciones sobre calidad de vida se inician en la década del
´70. Para estudiarla se ha requerido la confluencia de carias disciplinas tales
como la economía, la psicología, la sociología, la medicina y otras. A partir
de la diversidad de factores que se conjugan en este constructo Casas (1999)
plantea que la Calidad de vida conforma un ámbito de estudio
interdisciplinario de la realidad social con claros factores psicosociales”.
La Organización Mundial de la Salud (OMS) había ampliado el
concepto físico de salud, incorporando otras variables y dando capital
importancia a la Calidad de Vida como uno de los factores necesarios para
medir niveles de salud poblacional. Por una parte definía la salud como: “Un
estado de completo bienestar físico, mental y social y no meramente la
ausencia de enfermedad o de minusvalía” (1948). Agregaba en el documento
de Otawa que la salud es un recurso de la vida cotidiana, no el objetivo de la
vida. Es un concepto positivo que subraya los recursos sociales y personales
así como las capacidades físicas” (Otawa, 1986).
La OMS ha venido evaluando desde esta época la Calidad de Vida en
contextos asistenciales donde han participado 25 centros de todo el mundo
(Orley y Saxena, 1998). Entonces ha consensuado una definición subjetiva
sobre Calidad de Vida en la cual la misma denota la percepción individual
que cada sujeto tiene respecto de su situación en el contexto cultural y
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sistema de valores en el que vive, en relación con sus logros, expectativas e

intereses. Es un concepto amplio y complejo que tiene en cuenta la salud
física, la situación psicológica, el nivel de independencia, las relaciones
sociales y las relaciones con el medio ambiente (un ámbito de estudio
interdisciplinario de la realidad social con claros factores
psicosociales,1995). Por ejemplo, Tonón (2005) la describe más
ampliamente como:
Una forma de contribuir al estudio del bienestar de las personas, tanto desde
la perspectiva del bienestar físico como del bienestar psicológico,
relacionando las necesidades materiales con las socioafectivas e integrando
mediciones psicológicas y psicosociales de percepción y evaluación de las
propias experiencias de los sujetos (p. 21).
A su vez se define bienestar como
 Conjunción de ciertas condiciones físicas y mentales que
proporcionan un sentimiento de satisfacción o placer en el sujeto, al
alcanzarse un deseo, expectativa o necesidad. (R.A.E.)
 2 tipos: psicológico o subjetivo y social
Hay una serie de evaluaciones genéricas que se han estado utilizando
para medir la Calidad de vida, algunas de ellas metodológicamente validas y
confiables (Kerman, 2011).
Entre las más empleadas se encuentran:
1. Índice de actividades de la vida diaria (ADL) (Katz et al.,
1970)
2. Inventario de síntomas de Derogatis (Derogatis, 1977)
3. Perfil de impacto de enfermedad (Bergner et al. 1981)
4. Escala de Calidad de Bienestar (Kaplan y Bus, 1982)
5. Estatus de actuación de Karnofsky (Grieco y Long, 1984)
6. Cuestionario de Calidad de Vida (Evans et al., 1985)
7. Nottingham Health Profile (Hunt et al., 1986)
8. Índice de Calidad de Vida de Spitzer (Spitzer, 1987)
9. Inventario de Calidad de Vida (Frish, 1988)
10. Cuestionario de salud de McMaster (MHIQ) (Chambers,
1988)
11. Índice europeo de Calidad de Vida (EuroQol-5D) (EuroQol
Group, 1990)
12. Medical Outcomes Study 36 –Item Short form Health Survey
(Ware y Sherbourne, 1992)
13. Cuestionario de Calidad de Vida (Ruiz y Baca, 1993)
14. Índice de Calidad de Vida (multicultural) (Mezzich JE,
Ruiperez MA, Pérez C, Yoon G, Liu J, Mahmud S 2000)
15. Escala analógica visual (Serrano et al., 2001)
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En el marco macro social se han desarrollado diferentes instrumentos

para la evaluación de los aspectos de la realidad social asociados a la Calidad
de Vida. Los que tienen compatibilidad internacional son Hábitat y el Índice
de Desarrollo Humano del Programa de las Naciones Unidas para el
Desarrollo (PNUD) En la Argentina ha sido aplicado el índice de Calidad de
Vida (Well Being Index), traducido al español, con preguntas acerca de cuán
satisfecho se siente la persona en diferentes dominios (Tonón y Aguirre,
2009):
1. Vida en general
2. Bienestar personal (nivel económico, salud, logros, relaciones
personales, seguridad, pertenencia a la comunidad, seguridad futura,
creencias espirituales y religiosas)
3. Vida en Argentina
4. Bienestar nacional (situación económica en la Argentina, situación del
medio ambiente en la Argentina, condiciones sociales en la Argentina, el
gobierno en la Argentina, posibilidad que tienen las empresas y uno
mismo de hacer en la Argentina, seguridad nacional)
5. Eventos en la vida (felices o tristes)
6. Datos socio demográficos (sexo, edad, con quien vive, estado civil,
ocupación, si está buscando trabajo, ingresos económicos en el último
año)
El bienestar puede a su vez medirse a través de escalas como la de
Keyes (1988) que mide los siguientes factores
 Aceptación social: La persona tiene una actitud positiva hacia los
otros en general aunque a veces la conducta sea compleja o
incomprensible, (“creo que las personas son amables”). Se asocia a
percibir que las relaciones con otros permiten autoaceptarse y obtener
autoestima.
 Actualización social: Creer que el mundo social se desarrolla o puede
desarrollarse para mejor, (“el mundo es cada vez un lugar mejor para
la gente”). Se asocia a percibir que el entorno permite el crecimiento
personal.
 Contribución social: Sentimiento de tener algo positivo que dar a la
sociedad.Las actividades de la persona son valoradas, lo que facilita
la motivación y propósito en la vida, (“creo que puedo aportar algo al
mundo”). Se percibe que la relación con el entorno social facilita el
tener metas y propósitos en la vida.
 Coherencia social: Creer que el mundo es predecible, inteligible y
lógico y, por ende, controlable. Preocuparse y estar interesado por la
comunidad (“me resulta fácil predecir lo que puede suceder en el
futuro”). Se percibe que la relación con el entorno social facilita el
manejar y dominar el medio
48
 Integración social:La persona se siente parte de la comunidad, que

pertenece a ella, que está apoyado y que se comparten cosas con el
colectivo, (“la sociedad en la que vivo es una fuente de bienestar”).
La relación con el entorno social facilita la satisfacción de las
necesidades de apego, filiación y pertenencia.
A su vez la Resiliencia se define como
 Capacidad humana universal para hacer frente a las adversidades de
la vida, superarlas o incluso ser transformado por ellas. La resiliencia
es parte del proceso evolutivo (Grotberg, 1995).
 Conjunto de procesos sociales e intrapsíquicos que posibilitan tener
una vida sana, viviendo en un medio insano.
Para su medición se utiliza en general la escala de Wagnild &Young
(1993) que contempla los siguientes factores:
Factor I: "Competencia Personal”. Auto-confianza, independencia,
decisión, invencibilidad, poderío, ingenio, y perseverancia. 17 ítems.
Factor II: “Aceptación de Uno Mismo y de la Vida" y representa
adaptabilidad, balance, flexibilidad y una perspectiva de vida estable.
8 ítems.
La inclusión social es un concepto relativamente nuevo promovido,
especialmente, por la Unión Europea (UE). La UE define la inclusión social
como un proceso que asegura que los individuos en riesgo de pobreza y
exclusión social, tengan las oportunidades y recursos necesarios para
participar íntegramente en la vida económica, social y cultural disfrutando un
nivel de vida y bienestar que se considere normal en la sociedad en la que los
mismos habitan. Por lo tanto, se concibe por inclusión social tanto un
concepto relativo donde la exclusión puede ser atribuida solamente
comparando las circunstancias de algunos individuos (o grupos o
comunidades) relativa a otras, en un determinado espacio y en un
determinado momento y como un concepto normativo que pone énfasis en el
derecho de los seres humanos de poseer una vida asociada siendo un
miembro de una comunidad.
Por otra parte y más ampliamente podríamos enunciar que existe
exclusión social cuando (los menos favorecidos): sufren desventajas
generalizadas en cuanto a educación, formación profesional, empleo,
recursos de financiación de vivienda, etc.; sus posibilidades de acceder a las
principales instituciones sociales que distribuyen estas oportunidades de vida
son sustancialmente inferiores que las del resto de la población; estas
desventajas se mantienen en el tiempo (Comisión Europea en el marco del
Tercer programa de Pobreza, 1990-1994)
Se define Inclusión social al reconocimiento de los valores, creencias
e identidades culturales de todos como al respeto y la aceptación de las
diferencias y el rechazo a toda forma de discriminación
49
Para la evaluación de la percepción del individuo se tiene en cuenta la

conjunción de la calidad de vida, el bienestar y la Resiliencia y a partir de la
medición de estos factores se valora cuán incluida se percibe la persona.
Material y Métodos aplicados
 Investigación de carácter descriptiva y exploratoria
 Equipo inter institucional e interdisciplinario.
 Muestra de 600 personas concurrentes a los Centros de Desarrollo
Infantil.
Instrumento de evaluación
1. Calidad de vida . Escala de CALIDAD DE VIDA. (Well-being
Index), WBI International Well being Group. Traducción Tonon y
Aguirre (Argentina, 2009),
2. Resiliencia: Escala de Resiliencia de Wagnild & Young,
3. Bienestar. Escala de Bienestar (Keyes).
Resultados
El proyecto se encuentra en la etapa de realización de encuestas
References:
Abarca, A. B., & Díaz, D. (2005). El bienestar social: su concepto y
medición.Psicothema, 17(4), 582-589.
Casas, F. (1999). Calidad de vida y calidad humana. España: Papeles del
Psicólogo. Nº 74.
Center on Quality of Life.
Cummins, R. (1998). Comprenhensive quality of life scale. Melbourne:
Australian
Cummins, R. (2003). Normative Life Satisfaction: measurement issues and
homesostatic model. Social Indicators Research. Vol. 64. Nº 2. Kluwer
Academic Publishers. The Nederlands. Pp225-256
De Fillipis, I. (2008). Calidad de Vida, Calidad de educación, CALIDAD DE
VIDA – Universidad de Flores –Año I, Número 2, pp. 290-296
Calidad de Vida UFLO – Universidad de Flores -, I, pp. 7 – 25.
Diener, E. Suh, E. (2000). Measuring subjective well-being to compare the
quality of life of culture. En: E. Diener y E. Suh (Eds), Culture and
subjective wellbeing (pag.3-12). Massachusetts: The MIT Press.
Ferrans CE, Power MJ (1992). Psychometric assessment of the quality of life
index. Res Nurs Health. 15: 29-38.
García -Viniegras, C. (2008). Calidad de Vida. Aspectos metodológicos y
teóricos. Buenos Aires: Paidós.
Katschnig, H. (1997). How Useful is the concept of quality of life in
psychiatry?. En: Katschnig, H., Freeman, H. y Sartorius, N. eds. Quality of
Life in Mental Disorders. New York: Wiley and Sons.
50
Kerman, B. (2011). El estudio de la calidad de vida. Aporte de las Nuevas

ciencias de la conducta. En CALIDAD DE VIDA – Universidad de Flores –
Año I, Número 6, pp. 231-256
Kertész, R., (2008). Calidad de Vida, Salud y Manejo del Stress. En Calidad
de Vida Uflo I.
Kertész, R., Kerman, B. (1985). El manejo del Stress, Buenos Aires:
Editorial Ippem.
Keyes, C. L. M. (1998). Social well-being. Social psychology quarterly, 121-
140.
Keyes, C. L., Shmotkin, D., & Ryff, C. D. (2002). Optimizing well-being:
the empirical encounter of two traditions. Journal of personality and social
psychology, 82(6), 1007.
Kliksberg, B. (1999) El rol del capital social y de la cultura en el proceso de
desarrollo. En Revista Venezolana de Gerencia. Año 4. Número 9, pp. 11-50.
Kliksberg, B. (2002). El capital social. Dimensión olvidada del Desarrollo.
Venezuela: Universidad Metropolitana.
Kliksberg, B., Porto, A., Tassigny, M., Pacheco Duarte, J. F., Camacho
Delgado, C., Chong Wong, W., ... & Fernós, M. J. (2008). Proyecto de
Responsabilidad Social de las Universidades. Tomo 2.
Lorente, E; Ibáñez, M. I.; Moro, M.; Ruipérez, M. A (2002). Índice de
Calidad de Vida: estandarización y características psicométricas en una
muestra española. Psiquiatría y Salud. Vol. 2, Nª 2, pag. 45-50.
Mezzich J.E., Schmolke M.M. (1999). An introduction to ethics and quality
of life in comprehensive psychiatric diagnosis. Psychopathology. 32: 119-
120.
Mezzich JE, Ruiperez M.A., Perez C, Yoon G, Liu J, Mahmud S. (2000).
The Spanish version of the Quality of Life Index: presentation and
validation. J Nerv Ment Dis. 188(5):301-5.
Rodríguez, M., Pereyra, M. G., Gil, E., Jofré, M., De Bortoli, M., & Labiano,
L. M. (2009). Propiedades psicométricas de la escala de resiliencia versión
argentina. Revista Evaluar, 9.
Ruffat Gitiérrez, M. (2011) Calidad de Vida en migrantes universitarios
asentados en la región metropolitana de Santiago de Chile,
HOLOGRAMATICA – Facultad de Ciencias Sociales – UNLZ – Año VII,
Número 14, V1, pp. 37-41
Ryff, C. D., & Keyes, C. L. M. (1995). The structure of psychological well-
being revisited. Journal of personality and social psychology, 69(4), 719.
Society of Quality of life Studies (1998). “Quality of life: definitions and
terminology”. Cummins, R. Ed. USA.
Tonón, G. (2005), Apreciaciones teóricas del estudio de la Calidad de Vida,
El trabajo que desarrolla el International Wellbeing. HOLOGRAMÁTICA –
Facultad de Ciencias Sociales – UNLZ – Año II, Número 2 V 1, pp.27-49
51
Tonón, G., Aguirre – traducción – (2009) WBI International Well being

Group. Argentina
Wagnild, G. (2009). A review of the Resilience Scale. Journal of nursing
measurement, 17(2), 105-113.
Wagnild, G., & Young, H. (1993). Development and psychometric. J Nurs
Meas, 1, 165-178.
52
Infraestructuras Críticas: Sectores Necesitados De Un

Modelo De Ciberseguridad
Carlos Gerardo Said

Decano – Facultad de Ingeniería
Universidad Católica de Salta - UCASAL, Argentina
Dirección: Facultad de Ingeniería
Ciudad Universitaria – Campo Castañares – A4400EDD – Salta – Argentina
Abstract
The proposed research aims to address the implementation and
management of cyber security practices associated with information
technology and operational technology regarding network environments of
industrial production (SCADA-ICS). Not intended to replace other activities
related to cybersecurity, programs, processes, or approaches that
organizations of downstream petroleum and natural gas have implemented or
intend to implement, including cybersecurity activities associated with
legislation, regulations, policies, private initiatives, or the requirements for
the business mission. The guidance in this research program is to
complement a comprehensive cybersecurity specific areas and industries of
oil and gas.
Keywords: Cyber security, Information Technology
Resumen
La investigación propuesta tiene como objetivo tratar la aplicación
y la gestión de las prácticas de seguridad cibernética asociados con la
tecnología de la información y la tecnología operativa en relación con los
entornos de redes de producción industrial (SCADA-ICS). No pretende
sustituir otras actividades relacionadas con la ciberseguridad , programas ,
procesos , o enfoques que las organizaciones del subsector del petróleo y el
gas natural han implementado o tienen intención de poner en práctica,
incluyendo las actividades de ciberseguridad asociados con la legislación, los
reglamentos , las políticas, iniciativas particulares, o los requisitos propios de
la misión del negocio. La orientación en esta investigación es complementar
un programa integral de seguridad cibernética de las áreas específicas y en
las industrias del petróleo y del gas.
53
Palabras claves: SCADA, ICS, Ciberseguridad, Infraestructuras Críticas
Introduccion
La industria del petróleo y la del gas son dos industrias con
características similares y también individuales. Estos incluyen la
exploración, recolección, producción, transformación, almacenamiento y
transporte de petróleo y gas natural. El petróleo y el gas natural son
almacenados en diversas partes, y se transporta a través de miles de
kilómetros, por medio de tuberías, canales, ferrocarriles y rutas.
Aquellos que trabajan con SCADA (Supervisory Control and Data
Acquisition) o sistemas de control industrial (ICS, Industrial Control
Systems) en la industria de petróleo y gas son conscientes de la presión para
aumentar la productividad y reducir costos a través de la integración de
redes.
Por ejemplo, el intercambio de datos en tiempo real de las
operaciones de campo con los grupos de gestión es una práctica estándar
para la mayoría de las empresas. Del mismo modo, la demanda de servicios
de asistencia técnica a distancia ha hecho que muchos de los sistemas de
control de las tuberías se tornen accesibles a través de tecnologías basadas en
Internet.
Al mismo tiempo, los propios sistemas SCADA han cambiado
radicalmente. Redes propietarias han sido reemplazadas con equipos que
utilizan tecnología Ethernet.
Estaciones de operador asignadas históricamente a un destino
específico han sido reemplazados con equipos que ejecutan Windows ™ y el
software de TI, tales como lectores de PDF y navegadores web. Estos están
hoy instalados en cada centro de estación o de control.
Esto tiene un costo - muchos de los mismos problemas de seguridad
que han afectado a los sistemas de negocios ahora aparecen en los sistemas
SCADA.
Los sistemas de control están expuestos a amenazas de seguridad
cibernética para los cuales nunca fueron diseñados.
Los ataques cibernéticos en los sistemas de automatización fueron
considerados por muchos como un problema teórico hasta el descubrimiento
de Stuxnet en julio de 2010. En ese momento, el mundo cambió para los
proveedores de automatización, hackers, delincuentes e incluso los
gobiernos.
Stuxnet fue diseñado específicamente para atacar a los productos de
automatización. Es capaz de descargar la información del proceso, de
realizar cambios en la lógica de los PLC, y luego cubrir sus pistas.
54
Empleó vulnerabilidades previamente desconocidas para difundirse.

Lo suficientemente potente como para evadir las tecnologías de seguridad de
última generación.
El objetivo previsto de Stuxnet fueron las centrifugadoras de
enriquecimiento de uranio utilizados por Irán en su programa de armamento
nuclear. Tomado el control del sistema de automatización, el malware es
capaz de volver a configurar los controladores de la centrífuga, haciendo
que el equipo se destruya lentamente a sí mismo.
El impacto real de Stuxnet comenzó a aparecer después de que el
propio malware era historia.
Gracias a la publicidad de Stuxnet, hackers y criminales descubrieron
que los productos SCADA / ICS son objetivos atractivos. Estos sistemas
pronto se convirtieron en blanco de elección para las divulgaciones de
seguridad pública.
En 2011 ICS-CERT liberaron 104 avisos de seguridad para los
productos SCADA / ICS, de 39 proveedores diferentes. Antes de Stuxnet,
se habían informado sólo cinco 5 vulnerabilidades SCADA.
Lo que fue particularmente preocupante es que el código de ataque
publicado para el 40% de estas vulnerabilidades. Esto significaba que los
ciber-terroristas sabían dónde encontrar vulnerabilidades en
SCADA/productos ICS, y tenían además el software para explotarlos.
Stuxnet también mostró al mundo el poder de un ‘malware’ ICS bien
diseñado. Podría destruir el equipo y apagar los sistemas críticos.
En Febrero de 2011, un nuevo ataque contra la industria fue
expuesto. En un documento titulado "Global Energy ciberataques: Noche del
Dragón", se describe una actividad de amenaza cibernética que estaba
robando datos confidenciales, como las ofertas de campos petroleros y datos
de las operaciones SCADA de las empresas de energía y petroquímica.
A principios de Octubre de 2011, se anunció el descubrimiento de un
nuevo troyano llamado "Duqu". Este malware dirigido utiliza en gran parte
el mismo código fuente de Stuxnet.
A decir de Symantec: "El propósito de Duqu es reunir datos de
inteligencia y los activos de entidades tales como: infraestructura y sistemas
de empresas industriales.”
A finales de octubre, Symantec dio a conocer detalles de un tercer
ataque dirigido a 25 empresas que participan en la fabricación de productos
químicos y materiales avanzados.
Se llamaron a estos ataques los "ataques Nitro”.
Una de las vulnerabilidades más importantes de una red ICS /
SCADA son los protocolos: OPC-UA, OPC-DA, ICCP, MODBUS, DNP3
entre otros.
55
Texto principal
La industria del petróleo y la del gas son dos industrias con
características similares y también individuales. Estos incluyen la
exploración, recolección, producción, transformación, almacenamiento y
transporte de petróleo y gas natural. El petróleo y el gas natural son
importados, así como de producción nacional, almacenados en diversas
partes de la Nación, y se transporta a través de miles de kilómetros, a través
de tuberías, canales, ferrocarriles y rutas.
El petróleo y gas natural están hechos de compuestos de
hidrocarburos que se originan en depósitos subterráneos. El petróleo crudo es
un líquido que debe ser llevado a la superficie, eliminados los gases, agua y
otras impurezas, y luego transportado a las instalaciones de procesamiento
(refinerías de petróleo), en los que se derivan los productos terminados.
Productos derivados del petróleo crudo incluyen gasolina, querosén,
combustible de aviación, combustible diésel, combustible para calefacción,
el aceite pesado, lubricantes, ceras, asfalto y gas licuado de petróleo, así
como una serie de precursores petroquímicos.
Similar al petróleo crudo, el gas natural se produce, se eliminan los
líquidos y otras impurezas y, a continuación, se transporta a través de
oleoductos a las instalaciones de procesamiento de gas que separan los
componentes más pesados del gas, dejando un producto compuesto casi
enteramente de metano. A continuación, el metano se transporta como gas
natural limpio para el almacenamiento a granel, los consumidores
industriales y viviendas individuales.
La licuefacción del gas natural hace que una concentración más densa
del gas natural y permite que el gas natural licuado (GNL) sea transportado
económicamente a través de camiones/buques cisterna, en lugar de tuberías.
Aquellos que trabajan con SCADA o sistemas de control industrial
(ICS) en la industria de petróleo y gas son conscientes de la presión para
aumentar la productividad y reducir costos a través de la integración de
redes.
Por ejemplo, el intercambio de datos en tiempo real de las
operaciones de campo con los grupos de gestión es una práctica estándar
para la mayoría de las empresas. Del mismo modo, la demanda de servicios
de asistencia técnica a distancia ha hecho que muchos de los sistemas de
control de las tuberías se tornen accesibles a través de tecnologías basadas en
Internet.
Al mismo tiempo, los propios sistemas SCADA han cambiado
radicalmente. Redes propietarias han sido reemplazadas con equipos que
utilizan tecnología Ethernet.
Estaciones de operador asignadas históricamente a un destino
específico han sido reemplazados con equipos que ejecutan Windows ™ y el
56
software de TI, tales como lectores de PDF y navegadores web. Estos están
hoy instalados en cada centro de estación o de control.
Estas nuevas tecnologías están permitiendo a las empresas
implementar prácticas ágiles y rentables de negocios. Desafortunadamente,
también tienen un costo - muchos de los mismos problemas de seguridad que
han afectado a los sistemas de negocios ahora aparecen en los sistemas
SCADA.
Los sistemas de control de la tubería están expuestos a amenazas de
seguridad cibernética para los cuales nunca fueron diseñados.
Stuxnet – un generador de cambios

Los ataques cibernéticos en los sistemas de automatización fueron
considerados por muchos como un problema teórico hasta el descubrimiento
de Stuxnet en julio de 2010. En ese momento, el mundo cambió, no sólo
para las empresas de petróleo y gas, sino también para los proveedores de
automatización, hackers, delincuentes e incluso los gobiernos.
Stuxnet fue diseñado específicamente para atacar a los productos de
automatización de Siemens. Es capaz de descargar la información del
proceso, de realizar cambios en la lógica de los PLC, y luego cubrir sus
pistas.
Empleó vulnerabilidades previamente desconocidas para difundirse.
Es lo suficientemente potente como para evadir las tecnologías de seguridad
de última generación.
El objetivo previsto de Stuxnet fueron las centrifugadoras de
enriquecimiento de uranio utilizados por Irán en su programa de armamento
nuclear. Tomado el control del sistema de automatización, el malware es
capaz de volver a configurar los controladores de la centrífuga, haciendo
que el equipo se destruya lentamente a sí mismo.
Stuxnet tenía un objetivo específico, pero al igual que todos los
ataques, cibernéticos o convencionales hubo daños colaterales.
Varias empresas en los EE.UU. tenían los PLC que fueron
reconfigurados por Stuxnet, probablemente por accidente. Ningún daño real
ocurrió, pero una gran cantidad de mano y detenciones de servicios
ocurrieron por esto.
Estos problemas se detuvieron; ‘soluciones’ al software y firmas de
antivirus pronto condujeron Stuxnet a la extinción. Pero, el problema no
termina ahí.
Stuxnet – un generador de cambios

El impacto real de Stuxnet comenzó a aparecer después de que el
propio malware era historia.
57
Gracias a la publicidad de Stuxnet, hackers y criminales descubrieron

que los productos SCADA / ICS son objetivos atractivos. Estos sistemas
pronto se convirtieron en blanco de elección para las divulgaciones de
seguridad pública.
En 2011 ICS-CERT liberaron 104 avisos de seguridad para los
productos SCADA / ICS, de 39 proveedores diferentes. Antes de Stuxnet,
se habían informado sólo cinco 5 vulnerabilidades SCADA.
Lo que fue particularmente preocupante es que el código de ataque
publicado para el 40% de estas vulnerabilidades. Esto significaba que los
ciber-terroristas sabían dónde encontrar vulnerabilidades en
SCADA/productos ICS, y tenían además el software para explotarlos.
Stuxnet también mostró al mundo el poder de un ‘malware’ ICS bien
diseñado. Podría robar secretos corporativos, destruir el equipo y apagar los
sistemas críticos. Y mientras Stuxnet parecía haber sido creada por razones
políticas, las oportunidades para la explotación empresarial eran evidentes
tanto para los gobiernos como para los delincuentes.
Era cuestión de tiempo antes de que alguien decidiera reutilizar las
técnicas de Stuxnet para ir tras otras víctimas.
En Febrero de 2011, un nuevo ataque contra la industria fue
expuesto. En un documento titulado "Global Energy ciberataques: Noche del
Dragón", se describe una actividad de amenaza cibernética que estaba
robando datos confidenciales, como las ofertas de campos petroleros y datos
de las operaciones SCADA de las empresas de energía y petroquímica.
A principios de Octubre de 2011, se anunció el descubrimiento de un
nuevo troyano llamado "Duqu". Este malware dirigido utiliza en gran parte
el mismo código fuente de Stuxnet.
A diferencia de Stuxnet, es un ladrón de información y no parece
apuntar directamente a los sistemas de PLC. Sin embargo, de acuerdo con
Symantec: "El propósito de Duqu es reunir datos de inteligencia y los activos
de entidades tales como: infraestructura y sistemas de empresas
industriales ... Los atacantes están buscando información, tales como
documentos de diseño que podrían ayudarles a montar un ataque futuro en
diversas industrias, incluyendo los sistemas de control e instalaciones de las
industrias ".
A finales de octubre, Symantec dio a conocer detalles de un tercer
ataque dirigido a 25 empresas que participan en la fabricación de productos
químicos y materiales avanzados.
Se llamaron a estos ataques los "ataques Nitro", Symantec reportó:
"El propósito de los ataques parece ser el espionaje industrial, la recolección
de propiedad intelectual para obtener ventaja competitiva."
Una de las vulnerabilidades más importantes de una red ICS /
SCADA: los protocolos.
58
• OPC-UA
• OPC-DA
• ICCP
• MODBUS
• DNP3
Qué podemos intentar hacer?
• Incluir evaluaciones de seguridad como parte de los procesos de
mantenimiento periódico. (Estas evaluaciones deben ser específicas para la
industria, y es el objetivo de esta propuesta de investigación)
• La implementación de estos cambios mejorará la postura de "defensa
en profundidad" para cualquier tubería ICS / SCADA y ayudará a proteger
las operaciones contra el espionaje cibernético.
• Se necesita una mejor seguridad SCADA con urgencia; esperar el
próximo ‘malware’ puede ser demasiado tarde.
Propuesta de investigación
La investigación propuesta tiene como objetivo tratar la aplicación y
la gestión de las prácticas de seguridad cibernética asociados con la
tecnología de la información y la tecnología operativa en relación con los
entornos en los que operan .
No pretende sustituir otras actividades relacionadas con la
ciberseguridad , programas , procesos , o enfoques que las organizaciones del
subsector del petróleo y el gas natural han implementado o tienen intención
de poner en práctica, incluyendo las actividades de ciberseguridad asociados
con la legislación, los reglamentos , las políticas, iniciativas particulares, o
los requisitos propios de la misión del negocio.
La orientación en esta investigación es complementar un programa
integral de seguridad cibernética de las áreas específicas.
Planteo de la investigación
Repetidas intrusiones cibernéticas en organizaciones de todo tipo
ponen de manifiesto la necesidad de mejorar la seguridad cibernética. Las
amenazas cibernéticas siguen creciendo y representan uno de los riesgos
operativos más serios que enfrentan las organizaciones modernas. La
seguridad de la sociedad y económica depende del funcionamiento
confiable de la infraestructura crítica frente a esas amenazas.
No solo es una cuestión de protección de la infraestructura crítica
(como concepto abstracto), la economía depende de la operación sustentable
de organizaciones de todo tipo. Un modelo de ciberseguridad específico para
la industria del Petróleo y Gas puede ayudar las organizaciones de dicha
categoría a evaluar y mejorar sus programas de seguridad cibernética.
59
Lo enunciado nos hace presumir la existencia de características

diferenciales y/o únicas para las mencionadas industrias.
El modelo propuesto debe poder utilizarse para:
• Fortalecer las capacidades de ciberseguridad en el subsector del gas y
el petróleo.
• Permitir a las organizaciones evaluar y comparar de manera
consistente y repetitiva sus capacidades de ciberseguridad.
• Compartir conocimientos, mejores prácticas y referencias, como un
medio para mejorar las capacidades de ciberseguridad.
• Permitir a las organizaciones dar prioridad a las acciones e
inversiones para mejorar la ciberseguridad.
El modelo debe ser desarrollado para proporcionar una conducta
descriptiva, no prescriptivo, orientación para ayudar a las organizaciones a
desarrollar y mejorar sus capacidades en términos de ciberseguridad.
Como resultado, las prácticas sugeridas en el modelo deben estar en
un nivel de abstracción de modo que pueden ser interpretados por las
organizaciones de diversas estructuras, funciones y tamaños.
El modelo debe probarse con entidades del sector privado, público o
mixto, para validar que proporcionaría información valiosa para la
evaluación y para recoger retroalimentación que permita su mejora, y en un
posterior estadío, autocorrección.
Los Dominios específicos que deberían ser atendidos por el
programa de Gestión de la Ciberseguridad (orientado a las industrias del gas
y el petróleo) son:
• Gestión de Riesgos.
• Identificación de Activos y Gestión de la Configuración.
• Gestión de las Identidades y Administración de Accesos.
• Gestión de las Amenazas y Vulnerabilidades.
• Análisis del Contexto y su Gestión.
• Gestión del Intercambio de Información y las Comunicaciones.
• Eventos y Respuesta a Incidentes, Continuidad de la Operación.
• Cadena de Suministro y Gestión de las Dependencias Externas.
• Gestión de la Fuerza Laboral.
• Gestión del Programa de Ciberseguridad.
Cada dominio debe entenderse como una agrupación lógica de las
prácticas de seguridad cibernética.
Cada uno de los dominios del modelo debería contener un conjunto
estructurado de prácticas de seguridad cibernética.
Cada conjunto de prácticas representa las actividades que una
organización puede llevar a cabo para establecer la capacidad y madurez en
el dominio.
60
Por ejemplo, el dominio de Gestión de Riesgos es un conjunto de

prácticas que una organización puede llevar a cabo para establecer y madurar
su capacidad de gestión del riesgo de la seguridad cibernética.
Trataremos los aspectos que proponemos incluir en el ‘framework’ o

marco de referencia para la ‘Gestión de Riesgos’ en ciberseguridad,
aplicada a las industrias en cuestión (petróleo y gas)
• Desarrollo de una estrategia de gestión del riesgo empresarial que
identifica su tolerancia y la estrategia para la evaluación, respuesta y
seguimiento de los riesgos de ciberseguridad.
• Determinación de un consejo de administración el cual revisa esta
estrategia con una determinada frecuencia (o ante la aparición de amenazas,
vulnerabilidades no previstas y de potencial alto impacto) para asegurarse de
que permanece alineada con los objetivos referidos a la ciberseguridad, de la
organización.
• Determinación del riesgo para poder cumplir con las prestaciones de
servicios esenciales. Su identificación y documentación.
• Gestionar un registro de riesgos para asegurarse de que son
monitoreados y se generaron respuestas en forma oportuna; seguimiento e
identificación de tendencias.
• Gestión de un diagrama de arquitectura de red que identifica los
activos críticos y muestra cómo están conectados y cuáles están expuestos a
Internet. Recursos como servidores Web que tienen solicitudes de Internet se
consideran en mayor riesgo que aquellas que no lo hacen.
• Los activos digitales que dan soporte a los de mayo exposición (por
ejemplo un servidor de base de datos detrás de un servidor Web , están en el
segundo nivel de riesgo y así sucesivamente.
• El diagrama de red debería incluir activos como los firewalls y
dispositivos de detección de intrusiones (IPSs, UTM, IPSs NG, etc..), por
ello el riesgo básico de un activo se definiría en función de cómo está
protegido basado en los controles de seguridad.
• El riesgo final para cada activo surgirá de combinación de la
importancia del activo en la prestación de los servicios esenciales y su
exposición sobre la base de las redes y arquitecturas de ciberseguridad.
Para todos los aspectos mencionados identificaremos las políticas,
procedimientos y técnicas, para luego parametrizar y aplicar los mismos a
una empresa específica.
Veamos ahora los aspectos mínimos que debería incluir un

‘framework’ o marco de referencia para la ‘Gestión de amenazas y
vulnerabilidades’ en ciberseguridad, aplicada a las industrias en
cuestión (petróleo y gas)
61
• Examinar los tipos de amenazas a las que normalmente responde la

organización, incluyendo software malicioso, ataques de denegación de
servicio, y los ataques de grupos ciber activistas.
• Desarrollar y documentar el perfil de amenaza de la organización en
todas sus áreas/sectores/actividades.
• Identifica r fuentes confiables de información que permitan la
identificación de amenazas de forma rápida y estar en condiciones de
consumir y analizar la información sobre amenazas publicadas por fuentes
tales como los CERT, Centros de intercambio de información y de análisis
(ISAC), Sistemas de Respuesta de Emergencia y Control de la Ciber-
Industria, de forma tal de iniciar una respuesta eficaz.
• Hacer uso del Foro de Respuesta a Incidentes y Equipos de
Seguridad (FIRST), el Common Vulnerability Scoring System (CVSS)
para identificar los impactos potenciales de las vulnerabilidades de software
conocidas. Esto permitiría a la organización priorizar las actividades de
mitigación y reducción de riesgo/impacto de acuerdo con la importancia de
las vulnerabilidades.
Metodología
Desarrollo del modelo propuesto, el cual debe poder utilizarse para:
• Fortalecer las capacidades de ciberseguridad en el subsector del gas y
el petróleo.
• Permitir a las organizaciones evaluar y comparar de manera
consistente y repetitiva sus capacidades de ciberseguridad.
• Compartir conocimientos, mejores prácticas y referencias, como un
medio para mejorar las capacidades de ciberseguridad.
• Permitir a las organizaciones dar prioridad a las acciones e
inversiones para mejorar la ciberseguridad.
El modelo debe ser desarrollado para proporcionar una conducta
descriptiva, no prescriptivo, orientación para ayudar a las organizaciones a
desarrollar y mejorar sus capacidades en términos de ciberseguridad.
Como resultado, las prácticas sugeridas en el modelo deben estar en
un nivel de abstracción de modo que pueden ser interpretados por las
organizaciones de diversas estructuras, funciones y tamaños.
El modelo debe probarse con entidades del sector privado, público o
mixto, para validar que proporcionaría información valiosa para la
evaluación y para recoger retroalimentación que permita su mejora, y en un
posterior estadío, autocorrección.
Deben desarrollarse las estrategias básicas para todos los dominios
enumerados (hemos desarrollado brevemente en esta ponencia dos de ellos,
a título de clarificar la propuesta).
62
Conclusion
No es posible en el estado actual emitir conclusiones. Podemos
mencionar lo siguiente (http://www.energyglobal.com/downstream/special-
reports/29052015/How-can-SCADA-security-be-improved-for-oil-and-gas-
companies-089/): "De acuerdo con el informe recientemente lanzado,
2015 - Informe Anual de Amenazas de Seguridad - DELL, los ataques a
redes SCADA están en aumento. El informe encontró que en 2014 el
número de ataques contra Sistemas de Control y Adquisición de Datos
(SCADA) se duplicó en comparación con el año anterior. La mayoría de
estos ataques se produjeron en Finlandia, el Reino Unido y los EE.UU.,
probablemente debido al hecho de que en estos países los sistemas
SCADA tienen más probabilidades de estar conectado a internet. El
Informe de Dell se produce después de los hallazgos de los EE.UU.”.
Nuestro país (Argentina) carece de un marco de seguridad para estas
infraestructuras esenciales para una nación. La región latinoamericana
adolece de la misma falencia. El desarrollo de un marco como el propuesto,
y su aplicación en la industria es esencial hoy y crecerá su necesidad día a
día en virtud de la cantidad de ataques a redes ICS-SCADA (infraestructuras
críticas).
References:
DHS ICS-CERT] Department of Homeland Security. (2012, May). Industrial
Control Systems Cyber Emergency Response Team. http://www.us-
cert.gov/control_systems/ics-cert/
DHS ICSJWG] Department of Homeland Security. (2012, May). Industrial
Control Systems Joint Working Group. May 2012. http://www.us-
cert.gov/control_ systems/icsjwg/
DHS PCII] Department of Homeland Security. (2012, May). Who can access
Protected Critical Infrastructure Information (PCII).
http://www.dhs.gov/files/programs/gc_1193089801658.shtm
DOE 21 Steps to Improve Cyber Security of SCADA Networks. U.S.
Department of Energy and the President’s Critical Infrastructure Protection
Board. (n.d.). 21 Steps to improve cyber security of SCADA networks.
http://energy.gov/sites/prod/files/oeprod/DocumentsandMedia/21_Steps_-
_SCADA.pdf
FIRST Forum of Incident Response and Security Teams (FIRST). (2012). CSIRT
case classification (Example for enterprise CSIRT).
http://www.first.org/_assets/resources/guides/csirt_case_classification.html
NIST Framework National Institute of Standards and Technology. (2012). NIST
framework and roadmap for smart grid interoperability standards, Release 2.0
http://www.nist.gov/smartgrid/upload/NIST_Framework_Release_2-0_corr.pdf
63
“Sentido De Vida En La Tercera Edad: Experiencia

En Los Talleres De UPAMI En La Universidad De
Flores”
Lic. Cristina Stecconi

University of Flores, Argentina
Abstract
We are faced with a new demographic fact: the extension of age, and
simultaneously, the increase of the quality of life of people. Regarding the
expectative of life, it grew from 48 years in 1900 to 80 for women and 72 for
men, in the present. Argentina, and in particular the city of Buenos Aires, has
the more “aged” demographic profile in Latin America, along with Cuba and
Uruguay. Therefore, all issues concerning the elderly and the possibility of
finding meaning in the life based on the occupation, are and will continue to
deepen in the future. The Flores University and other universities in Buenos
Aires, based on an agreement with PAMI (Comprehensive Medical
Assistance Program), created the UPAMI or University program, providing
a specific space for elders in order to promote their personal growth,
improve the quality of life and effectuate the equality of opportunities for
the development of cultural and vocational values. The Multiple
Intelligences as well and the Diagram of Behavior Areas and Fundamental
Roles are essential in working with older adults to find their sense of life.
Keywords: Multiple intelligences, sense of life, roles, senior citizens
Resumen
Se está ante un nuevo hecho demográfico: esto es la prolongación de
la edad e, igualmente, el aumento de la calidad de vida de la gente. Respecto
a la expectativa de vida, creció de 48 años en 1900 a 80 para mujeres y 72
para hombres en la actualidad. La Argentina, y en particular, la Ciudad de
Buenos Aires, tienen el perfil demográfico más “envejecido” de América
Latina, junto con el Uruguay y Cuba. Por lo tanto, todas las cuestiones
referentes a los Adultos Mayores y la posibilidad de que hallen un sentido a
su vida desde la ocupación, son ya temas actuales y que se seguirán
profundizando en un futuro. La Universidad de Flores y otras universidades
de la Ciudad de Buenos Aires, han firmado un convenio con PAMI
64
(Programa de atención médica integral) creando el Programa integral

UPAMI que brinda un espacio universitario específico para los Mayores con
el objetivo de promover el crecimiento personal, mejorar la calidad de vida y
hacer efectiva la igualdad de oportunidades para el desarrollo de valores
culturales y vocacionales. Las Inteligencias Múltiples junto con el Diagrama
de Áreas de Conducta y Roles fundamentales son claves en el trabajo con los
Adultos Mayores para hallar ese Sentido de vida.
Palabras Clave: Inteligencia Múltiples, Sentido de vida, Roles, Tercera

Edad
Introducción
Se está ante un nuevo hecho demográfico: esto es: la prolongación de
la edad e, igualmente, el aumento de la calidad de vida de la gente.
Simultáneamente, el descenso de las tasas de natalidad, generan que
la proporción de adultos mayores sobre el total de la población tienda a
aumentar e incluso a igualar a los de la población de hasta 15 años de edad.
El incremento en la calidad de vida hace que los roles “puertas
adentro y pasivos” de los adultos mayores, cada vez más, tiendan a ser
reemplazados por roles “puertas afuera y activos”, con una vida social, de
recreación e incluso laboral, más variada.
En el campo laboral, por ejemplo, está en gestación un “mercado
laboral de mayores de 60 años”.
Estas cuestiones, a su vez, impactan en la economía, por un lado, por
el impacto que tiene en los sistemas previsionales y de salud. Por otro,
porque una porción de la población que antes era pasiva, ahora, lentamente,
se está volviendo activa.
Por eso, es que, dichos temas, comienzan a ser parte de nuestra
reflexión y acción, buscando organizar programas, tanto académicos como
de Extensión, que tengan como centro dicha temática.
El UPAMI es un programa integral que crea un espacio universitario
específico para los Mayores con el objetivo de promover el crecimiento
personal, mejorar la calidad de vida y hacer efectiva la igualdad de
oportunidades para el desarrollo de valores culturales y vocacionales.
Además posibilita la adquisición de destrezas y habilidades para afrontar
nuevas demandas, recupera y valora saberes personales y sociales, estimula
el diálogo intergeneracional y facilita la inserción al medio socio
comunitario.
Para realizar estos cursos no hace falta tener estudios previos.
Los talleres están planificados y coordinados por docentes de la
universidad que corresponda, con experiencia de trabajo con adultos
mayores acompañados por estudiantes avanzados de diferentes carreras.
65
Sentido de la vida, su significado, según Alfred Adler, creador de la

“psicología individual”
“El sentido de la vida ha sido una búsqueda fundamental del ser humano a lo
largo de la historia de la humanidad.
De esta manera, el interrogante de la existencia se convierte en una constante
en la medida en la que no desaparece de la vida de ningún ser humano. Sin embargo,
dicho cuestionamiento y las respuestas que se generan ante éste varían y se ven
influenciadas a su vez por los cambios que se presentan en cada época.
Adler (1975) afirma que quizás el ser humano será incapaz de responder al
interrogante de ¿cuál es el significado de la vida? , ya que la mayoría de las personas
no se plantean dicha pregunta ni tratan de hallarle una respuesta.
Es cierto que la pregunta es tan antigua como la historia humana y que tanto
jóvenes como adultos también se interrogan: ¿para qué sirve la vida?, ¿qué significa la
vida? Se puede afirmar, sin embargo, que solamente se hacen estas preguntas cuando
han sufrido una derrota. Mientras que todo va bien y no surgen ante ellos dificultades,
no se formularán estos interrogantes. Por otro lado, de acuerdo con sus
planteamientos, Frankl (1984) afirma que el sentido de la vida se vincula con las
manifestaciones de la espiritualidad (libertad, responsabilidad y conciencia). Sin
dichas manifestaciones, se puede presentar en la vida de una persona el vacío
existencial, el cual se caracteriza por una sensación de vacío que desencadena una
necesidad de llenar un faltante”.
Adler ve al hombre como una totalidad, más que como un conjunto
de instintos e impulsos”. Más tarde, la idea de interés social o sentimiento
social (llamado originariamente como Gemeinschaftsgefuhl o “sentimiento
comunitario”), llegó a tener mucha importancia en las teorías de Adler. De
acuerdo con su idea holística, es fácil ver que casi nadie puede lograr el
afán de perfección sin considerar su ambiente social. Aún aquellas personas
más resolutivas lo son de hecho en un contexto social. Adler creía que la
preocupación social no era una cuestión simplemente adquirida o
aprendida, sino que era una combinación; es decir, está basada en un
disposición innata, pero debe ser alimentada para que sobreviva en el
tiempo”.
Sentido de Vida según Viktor Frankl

Prólogo del libro “El hombre en busca de sentido”
“El doctor Frankl, psiquiatra y escritor, suele preguntar a sus
pacientes aquejados de múltiples padecimientos: “¿Por qué no se suicida
usted?” Y muchas veces, de las respuestas extrae una orientación para la
psicoterapia a aplicar: a éste, lo que le ata a la vida son los hijos; al otro,
un talento, una habilidad sin explotar; a un tercero, quizás, sólo unos
cuantos recuerdos que merece la pena rescatar del olvido. Tejer estas tenues
66
hebras de vidas rotas en una urdimbre firme, coherente, significativa y

responsable es el objeto con que se enfrenta la logoterapia.
En esta obra, Viktor E. Frankl explica la experiencia que le llevó al
descubrimiento de la logoterapia. Prisionero, durante mucho tiempo, en los
desalmados campos de concentración, él mismo sintió en su propio ser lo
que significaba una existencia desnuda. ¿Cómo pudo él que todo lo había
perdido, que había visto destruir todo lo que valía la pena, que padeció
hambre, frío, brutalidades sin fin, que tantas veces estuvo a punto del
exterminio, cómo pudo aceptar que la vida fuera digna de vivirla? El
psiquiatra que personalmente ha tenido que enfrentarse a tales rigores
merece que se le escuche, pues nadie como él para juzgar nuestra condición
humana sabia y compasivamente. Las palabras del doctor Frankl alcanzan
un temple sorprendentemente esperanzador sobre la capacidad humana de
trascender sus dificultades y descubrir la verdad conveniente y
orientadora”.
Man's Searching for meaning (EL Hombre en busca de sentido)
aparece por 1ra. vez en 1946. Su importancia es tal, que la Library of
Congress en Washington lo ha declarado como uno de los diez libros de
mayor influencia en Estados Unidos.
Definición de Tercera Edad

“Tercera edad es un término antropo-social que hace referencia a
las últimas décadas de la vida, en la que uno se aproxima a la edad máxima
que el ser humano puede vivir. En esta etapa del ciclo vital, se presenta un
declive de todas aquellas estructuras que se habían desarrollado en las
etapas anteriores, con lo que se dan cambios a nivel físico, cognitivo,
emocional y social. A pesar que esta fase tiene un punto final claro (la
muerte), la edad de inicio no se encuentra establecida específicamente,
puesto que no todos los individuos envejecen de la misma forma. No
obstante, debido que la edad biológica es un indicador del estado real del
cuerpo, se considera que se trata de un grupo de la población que tiene 65
años de edad o más”. (Wikipedia, 2015)
El diario Clarín, en su edición del sábado 23 de enero de 2016 aclara
que el Consejo Superior de Investigaciones Científicas de España debate
nuevamente el concepto de “viejo” y cuándo se inicia el viejismo. “Los de
65-70 años actuales son como los de 55-60 de generaciones anteriores,”,
dice Antonio Abellán, quien dirige el portal Envejecimiento en red.
La esperanza de vida en la actualidad para los argentinos: ellas 80
años, ellos 72. En 1914 la expectativa de vida en Argentina era de 48,5,
según el Fondo de Población de las Naciones Unidas. (Clarín, 23-1-2016).
“En la actualidad, los esfuerzos por combatir la discriminación por
edad conocida como “viejismo” (el prejuicio o discriminación por edad)
67
rinden frutos gracias a la creciente notoriedad de adultos mayores sanos y

activos. En la televisión es cada vez más inusual que se presenten a los
ancianos como personas decrépitas e indefensas, y en cambio, con más
frecuencia se les describe como personas sensatas, respetadas y sabias. Es
muy común asociar a la tercera edad con la pasividad, ya que los cambios
biopsicosociales que la acompañan provocan un cambio en su rutina,
además existe una enorme estigmatización de asociar la tercera edad con la
decadencia de la vida del ser humano. Una forma de socavar esta situación
es la realización de actividades recreativas, las cuales son entendidas como
“el conjunto de actividades a las que el individuo puede dedicarse de lleno,
ya sea para descansar, para divertirse, para desarrollar su información y
formación desinteresada, su participación social voluntaria o su libre
capacidad creadora”, ya que a través de estas actividades se logra romper
con la rutina, con el sedentarismo y con el aislamiento del que pueden ser
parte” (De 3a Edad. MOCHILEROS En El Tiempo).
Adultos Mayores
Definición
Adulto Mayor es un término usado en estos últimos años. Se usa
como denominador de “tercera edad”, “Viejo” o “anciano”. Son aquellas
personas que superaron los 70 años, fase desde la cual se van deteriorando el
cuerpo y las funciones cognitivas.
Prejuicios frecuentes
“En una sociedad que privilegia los valores materiales y la
búsqueda de una permanente juventud y belleza, el proceso natural de
envejecimiento en el ser humano suele considerarse como sinónimo de
decadencia, improductividad y hasta una forma de discapacidad que coloca
a las personas mayores de 60 años en una situación profundamente
desventajosa y hasta discriminatoria, no solo en el ámbito laboral y social,
sino hasta en el seno de su propia familia y comunidad.
Esto hace imprescindible la necesidad de hacer una reflexión sobre
la vejez, desde una concepción humanista del ser humano, resaltando los
valores y derechos inalienables que toda persona tienen en cuanto ser
humano con una dignidad que está por encima de enfermedades y
condiciones de vulnerabilidad en qué se pueda encontrar el adulto mayor”
(Adriana Servín Figueroa, 2015).
Jubilación inactiva
“La jubilación es el acto administrativo por el que un trabajador en
activo, ya sea por cuenta propia o ajena, pasa a una situación pasiva o de
inactividad laboral, tras haber alcanzado la edad máxima, o por enfermedad
68
crónica grave o incapacidad. Obtiene entonces una prestación monetaria

para el resto de su vida. La legislación laboral de cada país estipula
condiciones diferentes al respecto”.
“En la Argentina hubo, desde 1993 a noviembre de 2008 un sistema
jubilatorio mixto con un componente privado y uno público.
El sistema creado en 1993 fue eliminado en noviembre de 2008 bajo
el gobierno de Cristina Kirchner, volviendo a un sistema estatal unificado,
que ahora se llamaría Sistema Integrado Previsional Argentino (SIPA).
¿Qué es UPAMI?
“UPAMI es un programa integral que crea un espacio universitario
específico para los Mayores con el objetivo de promover el crecimiento
personal, mejorar la calidad de vida y hacer efectiva la igualdad de
oportunidades para el desarrollo de valores culturales y vocacionales.
Además posibilita la adquisición de destrezas y habilidades para afrontar
nuevas demandas, recupera y valora saberes personales y sociales, estimula
el diálogo intergeneracional y facilita la inserción al medio socio
comunitario.
 Para realizar estos cursos no hace falta tener estudios previos.
 Los talleres están planificados y coordinados por docentes de la
universidad que corresponda, con experiencia de trabajo con adultos
mayores acompañados por estudiantes avanzados de diferentes
carreras.
 Oferta de Cursos del Programa Universidad para Adultos Mayores
Integrados (UPAMI)
 En la edición 2015, la propuesta de talleres fue:
• Jardinería y horticultura
• Filosofía y vida cotidiana
• Taller de los abuelos
• Expresión de emociones y cine
• Música: cuerpo y voz
• Música: percusión creativa y círculo de tambores
• Teatro
• Narrativas
• Fotografía Nivel I y II
• Radio
• Artes plásticas y creación artística colectiva
• Memoria (dos)
• Idiomas extranjeros
- 2 talleres de inglés (niveles I a III)
- 2 talleres de italiano niveles I a III)
69
- 2 talleres de portugués (nivel I a III)

• Talleres de informática “
Diagrama de Áreas de Conducta y Roles Fundamentales. Dr. Roberto
Kertész
La división en tres (mente, cuerpo y ambiente) de la existencia

humana data de tiempos inmemoriales, pero la central en vez de Mente,
desde lo religioso se denominaba “alma” o “espíritu”, como algo separado e
independiente de lo corporal.
El filósofo Descartes las llamó “res cogitans” (algo así como cosa
pensante, sin extensión) y “res extensa”. La primera estaba reservada a los
religiosos, la segunda a los médicos.
También antiguamente se consideraba al corazón como la sede de las
emociones (posiblemente por sentirse las mismas frecuentemente en esa
zona).
Desde el punto de vista científico, el cerebro, que es parte del cuerpo,
es el sustrato físico de la Mente, que abarca a los tres componentes de la
conciencia:
Armonía, integración y conflictos entre Roles
La armonía de los roles fundamentales (Estudio, Trabajo, Pareja,
Familia, Actividad física, Hobbies, Social y Paciente) se puede lograr
planeando cuidadosamente su desempeño, tomando en cuenta principalmente
los Valores y necesidades propios y de los participantes en dichos roles y el
manejo del tiempo destinado a cada uno de ellos.
Por ejemplo, una mujer casada y profesional que desea cursar una
carrera, necesita planear el momento apropiado para tener su próximo hijo,
evitando el apilamiento de roles.
O una abuela socialmente aislada, que cuida a sus nietos durante
buena parte del día porque su hija trabaja y estudia, requiere conciliar esta
actividad con otra social que provea un grupo de pares.
70
ÁREAS DE CONDUCTA Y ROLES FUNDAMENTALES

Cuestionario resumido para las 10 Variables
(Mente, Cuerpo y 8 Roles)
En general, si el terapeuta o coach y el cliente logran un acuerdo en

cuanto al Estado Actual, se puede considerar que han avanzado un 25% y
otro tanto si concuerdan en el Estado Deseado correspondiente, formulado en
términos positivos: (lo que queremos obtener, en vez de lo que no queremos)
los dos QUÉs.
En cuanto al CÖMO avanzar hacia el Estado Deseado, deben fijarse
los Pasos o etapas, de cambios tanto internos como externos.
Iniciales:........ Edad........ Sexo..... Estudios.......................................................
Ocupación:.........................................................................................................
¿Convive con una pareja? Sí ( ) No ( )
En caso afirmativo, ¿con quiénes?....................................................................
Además de indicar su Estado Actual y Deseado para cada ítem, tenga
a bien calificarse de 0 a 10 en cuanto a su grado de Satisfacción (no el de
eficacia sino solamente hasta qué punto está satisfecho/a con su desempeño
en el mismo) en cada uno de ellos
AREAS Y ROLES ESTADO ESTADO PASOS O ETAPAS
ACTUAL DESEADO (internos y externos)
1. Mente:
Grado de satisfacción ( )
2. Cuerpo
3. Estudio
4. Trabajo
5. Pareja
6. Familia
7. Activ. Física
8. Hobbies
9. Social
10. Paciente
Otro:
71
Inteligencias Múltiples
Definición de “inteligencia” según Gardner (1993)
En lugar de adjudicarla al puntaje logrado en un test determinado, la
considera, con un enfoque fuertemente pragmático y cultural:
A. La capacidad de resolver problemas de la vida real;
B. La capacidad de descubrir y generar nuevos problemas a ser
resueltos;
C. La capacidad de generar productos y servicios valorados en la propia
cultura
Propuso inicialmente 7 tipos de las “Inteligencias Múltiples”, con un
enfoque transcultural:
1. Verbal/ Lingüística: la capacidad para pensar en conceptos y
palabras, y emplear el lenguaje para expresarse y comprender significados
complejos.
Presente en escritores, poetas, conferencistas, políticos y abogados.
2. Lógico/ Matemática: permite abstraer, calcular, cuantificar,
considerar hipótesis y propuestas, realizar operaciones matemáticas,
extrapolar las consecuencias probables de nuestras decisiones. Predomina en
científicos, contadores, ingenieros, licenciados en sistemas.
3. Visual/ Espacial: habilidad para pensar en imágenes
tridimensionales y operar con las mentales (internas), crear y transformar las
externas, orientarse en el espacio, manejo de diseño y colores. En
arquitectos, artistas plásticos, pilotos, cirujanos.
4. Corporal/ Kinestésica: habilita para manipular objetos y controlar
al propio cuerpo en movimientos de alta exigencia y precisión. En atletas,
bailarines, actores, cirujanos. No tan valorada en Occidente como lo
cognitivo; sin embargo, es esencial para la supervivencia, así como para la
autoexpresión.
5. Musical/Rítmica: necesaria para percibir, retener reproducir y
crear sonidos de todo tipo; su altura, timbre y ritmo. Presente en músicos,
compositores, directores de orquesta, críticos musicales, pero también en
actores y políticos.
6. Intrapersonal: el conocimiento de sí mismo, la autoevaluación, la
percepción de los propios pensamientos, imágenes, emociones y sensaciones,
y su aplicación para la planificación y control de la vida del individuo.
Desarrollada en psicólogos, filósofos, teólogos, algunos escritores
autobiográficos.
7. Interpersonal: comprensión de los demás, comunicación e
interacciones efectivas. Evidente en docentes, psicólogos, líderes en general,
actores, vendedores y políticos.
Así como la cultura occidental ha comenzado relativamente
recientemente a aceptar la integración de mente, cuerpo y ambiente, está
72
reconociendo cada vez más la importancia de establecer relaciones

humanas satisfactorias.
Secuencia del empleo y combinación de los dos instrumentos:

1. Aplicación del Diagrama de Áreas de la Conducta y Roles
Fundamentales, para determinar el grado de éxito y satisfacción en cada
variable (los Estados Actuales) y los objetivos de cambio (Estados
Deseados)
2. Aplicación del CAIM para detectar las capacidades latentes en los
distintos tipos de Inteligencia y buscar su expresión a través de lasa distintas
Áreas y Roles.
Ejemplo: la Sra. se reconoce con potencial en la Inteligencia Visual /
Espacial ,de lo cual podría surgir la posibilidad de iniciar el hobby de la
pintura
Aplicación del Diagrama de Áreas de Conducta y Roles Fundamentales

junto con el Cuestionario de Autoaplicación de las Inteligencias
Múltiples
El objetivo es conocer las capacidades, habilidades y experiencias de
las personas que se hallan en la plenitud de su vida con el fin de desarrollar
su compromiso con la vida y con su actividad social.
73
El Cuestionario De Autoevaluacion De Las

Inteligencias Multiples (C.A.I.M.)
Derechos reservados - Dr. Roberto Kertész

El concepto de “Inteligencias Múltiples” fue creado por el Dr. Howard
Gardner, de la Universidad de Harvard, con el objeto de ampliar la
toma de conciencia sobre nuestras capacidades, tradicionalmente
concentradas en sólo dos de ellas: Verbal / Lingüística y Lógico /
Matemática. El presente listado provee una guía sobre las mismas y
otros 5 tipos adicionales de Inteligencia. Para cada una de estas 7
Inteligencias hemos seleccionado una serie de 10 sub-inteligencias que
representan diferentes componentes de las mismas.
Apellido y nombres: Edad:

Carrera elegida:
Estudios cursados:
Título(s) obtenido(s):
Ocupación:
E-mail: Teléfonos:
Complete el siguiente Cuestionario y relacione sus respuestas con:

1. La carrera que eligió o que decidirá. ¿Existe influencia de los
puntajes más altos?
2. Su trabajo, profesión, hobbies, deportes. ¿Cuáles Inteligencias o
sub-inteligencias aplica mejor para cada rol?
3. Cuáles necesita desarrollar más para cumplir sus tareas
efectivamente
4. Los puntajes de su pareja, socios, compañeros. ¿Cuáles son sus
conclusiones?
Marque con un puntaje de 0 a 10, en el cual 1 significa nunca y 10
significa siempre, la forma en que se desempeña en las siguientes
actividades.
74
1. INTRAPERSONAL (lo que ocurre en mi mente)

1. Analizo y mejoro mis ideas y proyectos
2. Puedo corregir mis ideas o creencias cuando percibo que son erróneas
3. Sé cuando puedo arreglarme solo y cuando necesito pedir ayuda
4. Me doy cuenta de las distintas emociones que siento (alegría, afecto, miedo, rabia,
tristeza, fastidio, etc.)
5. Reconozco tanto mis virtudes y aciertos, como mis limitaciones y errores
6. Acepto mi responsabilidad por lo que pienso, siento y hago en vez de culpar a otros
7. Me doy cuenta de lo que me digo a mí mismo ( puedo escuchar mis diálogos
internos)
8. Cuando me equivoco, aprendo de eso para no repetirlo
9. Cumplo los compromisos que asumo conmigo mismo y con los demás
10. Escucho y aplico las opiniones de los demás sobre mi persona o logros sin por ello
reducir mi autoestima
TOTAL
2. INTERPERSONAL (mis relaciones con los demás)
1. Al observar las conductas de otras personas, me doy cuenta de las emociones que sienten
2. Escucho a los demás y llego a aceptarlos aunque no esté de acuerdo con ellos
3. Puedo reflejar ,como si fuera un espejo, lo que otros dicen o expresan con sus gestos y
su cuerpo
4. Obtengo los resultados deseados como líder o conductor de grupos
5. Capto lo negativo y lo positivo de las personas, pero tiendo a reforzar lo positivo en ellas
en vez de criticarlas o discutir con ellas
6. Disfruto estando en compañía de gente que tenga valores e intereses parecidos a los míos
7. Pido lo que necesito en forma amable, directa y verbal
8. Puedo negociar y llegar a acuerdos flexiblemente
9. Apoyo a las personas cuando percibo que realmente lo necesitan
10. Defiendo mis derechos y me hago respetar, en forma firme y serena
TOTAL
3. VERBAL-LINGÜISTICA (leer, escribir, comunicarme hablando)
1. Entiendo los diversos textos escritos y puedo comentarlos
2. Expreso fácilmente por escrito lo que pienso y siento, en forma comprensible para otros
3. Entiendo y empleo el buen humor, el doble sentido de los chistes y los juegos de
palabras
4. Expreso fácilmente hablando lo que pienso y siento, en forma comprensible para otros
5. Tengo facilidad para aprender idiomas
6. Lo que digo coincide con la forma en que lo expreso (gestos, tonos de voz, etc.)
7. Me interesa el significado preciso de las palabras y las uso de esa manera
8. Mantengo la fluidez hablando en público
9. Al escribir cumplo las normas de la ortografía
10. Puedo describir verbalmente imágenes, ya sean internas o externas, con precisión
TOTAL
75
4. VISUAL-ESPACIAL (imaginar, observar, crear formas)

1. Dibujo y / o pinto en forma creativa
2. Recuerdo mis sueños en forma clara
3. Me oriento por mapas con facilidad
4. Puedo hacer gráficos y diagramas para representar distintos temas
5. Recuerdo claramente los lugares que vi
6. Capto cómo funcionan los aparatos y máquinas viéndolos y / o imaginándolos por dentro
7. Distingo los matices de los colores y puedo reproducirlos
8. Al ver una foto familiar puedo reconstruir la situación en que fue tomada
9. Empleo imágenes o escenas internas para hallar soluciones creativas
10. Me oriento en el espacio sin dificultad
TOTAL
5. LOGICO-MATEMATICA (abstraer, razonar, calcular)
1. Cuando ocurre algo, pienso en qué pudo haberlo provocado
2. Puedo hacer cálculos y operaciones matemáticas mentalmente y por escrito
3. Soluciono los problemas en forma racional
4. Resuelvo acertijos y problemas numéricos
5. Cuando aprendo algo, lo aplico a situaciones futuras
6. Puedo asignarle valores numéricos a un tema o problema
7. Sustento mis ideas con argumentos lógicos y datos verificables
8. Siempre saqué notas altas en matemáticas, física o química
9. Tomo decisiones fijando el estado actual, el estado deseado y buscando distintas
opciones para lograrlo
10. Manejo eficazmente mi presupuesto
TOTAL
6. MUSICAL-RITMICA (oído musical, tonos de voz, sonidos, ritmos)

1. Puedo seguir o reproducir distintos ritmos con mi cuerpo o golpeando algún
elemento
2 Diferencio distintos sonidos del ambiente y me doy cuenta de qué los produce
(aparatos, motores, relojes, animales)
3 Recuerdo y puedo tararear, cantar o silbar la música que escucho
4 Puedo crear melodías o canciones, aunque no sepa escribirlas
5. Reconozco un tema musical que escuché, a los primeros sones
6. Me doy cuenta cuando un cantante o instrumentista está desafinado
7. Puedo hacer arreglos musicales combinando instrumentos y voces
8. Tengo oído armónico (capto cuáles acordes corresponden a una melodía)
9. Soy capaz de evocar música en mi mente y cambiarla a voluntad (la melodía, ritmo
o tonalidad)
10. Diferencio los tonos de voz de las personas y las emociones que transmiten
TOTAL
7. CORPORAL-KINESTESICA (percepción y control del propio cuerpo, expresión
física, habilidad manual)
1. Percibo mis sensaciones físicas (dolor, hambre, tensión, etc.)
2. Bailo con gracia
76
3. Mis sensaciones físicas me ayudan a percibir situaciones y tomar decisiones

4. Soy hábil jugando con objetos con las manos o los pies
5. Expreso lo que siento con mímica y empleando mi cuerpo
6. Soy efectivo / a en las actividades físicas
7. Tengo habilidad manual para desarmar y armar objetos, aparatos, máquinas
8. Identifico y diferencio objetos por el tacto
9. Puedo mover, contraer o relajar los músculos a voluntad
10. Manejo hábilmente aparatos y vehículos
TOTAL
Una vez que haya fijado los puntajes por tipo de Inteligencia, puede
representarlos gráficamente mediante gráficos de barras, en el modelo que se
presenta más abajo, Cada Inteligencia fue dividida en 10 sub-tipos, a cada
uno de los cuales Ud. asignó un puntaje de 1 a 10 en función de su propia
eficacia, pericia o habilidad para emplearlos.
Sume los Totales para cada tipo de Inteligencia. Obtendrá un valor
entre 10 y 100 para cada una. Marque la altura que corresponda en cada
columna al número obtenido con un punto. Una todos los puntos y obtendrá
su Perfil de Inteligencias Múltiples. Podría asignar diferentes colores a cada
barra, le va a llegar más al Niño que lleva dentro suyo.
INTRA. INTER. VERB./LING. VIS/ESPAC. LOG/MAT. MUS./RIT. CORP./KIN.
100 100 100 100 100 100 100
90 90 90 90 90 90 90
80 80 80 80 80 80 80
70 70 70 70 70 70 70
60 60 60 60 60 60 60
50 50 50 50 50 50 50
40 40 40 40 40 40 40
30 30 30 30 30 30 30
20 20 20 20 20 20 20
10 10 10 10 10 10 10
Analicemos sus resultados.
¿Cuál es la más alta? ¿En qué tareas, roles, la aplica?
¿Y las que la siguen? ¿Y la más baja? ¿Cómo lo afecta en su vida en
general?
¿Le interesa desarrollarla más?
Si quiere hilar más fino, puede estudiar cuáles sub-inteligencias son
las que tiene más bajas y decidir incrementarlas.
Existen numerosas actividades, hobbies, cursos, seminarios, carreras
o hasta psicoterapia para los fines que Ud. requiera. Con ellos puede
incrementar su calidad de vida.
Sería valioso que proponga completar este Cuestionario a sus
familiares y otros allegados y que intercambien opiniones sobre los
resultados que cada uno obtenga.
77
Subinteligencias que deseo desarrollar:

Inteligencia: ..............................................................
Subinteligencia No.: .................................................
Puntaje que me asigné: ............................................
(seguir en otra hoja con otras subinteligencias)
Actividades o ejercitaciones que me servirían para este fin: (busque algo que
le guste, además de serle útil):
...........................................................................................................................
............................................................................................................
Plan concreto que decido ejecutar:
...........................................................................................................................
Ejemplos:
En mi Inteligencia Interpersonal deseo aumentar mi sub-inteligencia
No. 1: “Al observar las conductas de otras personas, me doy cuenta de las
emociones que sienten”. Actividades útiles: asistir a talleres o grupos de
crecimiento con Análisis Transaccional o Gestalt.
O en el caso de la Inteligencia Corporal -
Kinestésica, subinteligencia Nº 6: “Soy efectivo en las actividades
físicas”, la actividad puede consistir en contratar a un entrenador personal o
iniciar algún deporte.
Le invitamos a compartir sus resultados y sugerencias con nosotros,
escribiendo al Dr. Roberto Kertész, [email protected] y a la Lic. Cristina
Stecconi, [email protected]. Podrá encontrar más información en el
sitioweb www.uflo.edu.ar en la sección de la Facultad de Psicología y
Ciencias Sociales, “Investigaciones” y si lo desea, imprimir este
Cuestionario. Si lo aplica, debe citar al autor.
Conclusión
Mi experiencia en el Taller de UPAMI fue y es sumamente
enriquecedora tanto para mis alumnos como para mí.
Se han tejido redes sociales muy valiosas para este grupo etario
además de estudiar, jugar y reconocer que la vida comienza todos los días de
nuestra vida, depende de nuestra actitud ante ella.
“Conjunto, reunión, agrupación humana, en torno a algo en común
que une. Lo común en una comunidad se refiere a lo esencial humano. Lo
que nos une o lo que nos convoca a todos como humanos. Distinto a puntos
de vista sobre algo o proyectos comunes para vivir. La comunidad es un
conjunto, red tejida de sentido humano, donde se encuentran los hilos que
cada Ser teje para configurar una comunidad que confluye en lo
fundamental”. (Acosta Ocampo, 2011).
78
References:
Frankl, Viktor (1946): “El hombre en busca de sentido”. Editorial Herder,
Barcelona, España.
Kertész, Roberto (2010): “Diagrama de Áreas de conducta y Roles
fundamentales”. Publicación interna de la Universidad de Flores, Buenos
Aires.
Diario Clarín (2016): “¿Viejo o joven? Buscan cambiar la edad de inicio de
la vejez”. Suplemento Sociedad del 23 de enero
Webgrafía:
Acosta Ocampo, Cilia Inés (2011): “El sentido de la vida humana en Adultos
Mayores. Un enfoque socioeducativo”. Tesis doctoral. Depto. de Teoría de la
Educación y Pedagogía social, Facultad de Educación de la Universidad
Nacional de Educación a distancia (UNED).
Adler, Alfred: Historia de la Medicina.
http://www.historiadelamedicina.org/adler.html . Entrada a la web 19 de
enero de 2016.
Servin Figueroa, Adriana (2015): “La Vejez: ¿Plenitud o decadencia? Una
Reflexión desde la Logoterapia”. http://logoforo.com/la-vejez-plenitud-o-
decadencia-una-reflexion-desde-la-logoterapia/. Entrada a la web 15 de
enero de 2016.
https://es.wikipedia.org/wiki/Tercera_edad.Entrada a la web 17 de enero de
2016.
http://sedeandina.unrn.edu.ar/index.php/programa-upami. Entrada a la web
19 de enero de 2016.
https://es.wikipedia.org/wiki/El_hombre_en_busca_de_sentido. Entrada a la
web 19 de enero de 2016.
http://www.diariopopular.com.ar/notas/131036-la-expectativa-vida-
argentina-supera-los-75-anos. Entrada a la web 19 de enero de 2016.
http://www.definicionabc.com/social/adulto-mayor.php. Entrada a la web 15
de enero de 2016.
http://es.scribd.com/doc/90533259/Definicion-de-sentido-de-vida#scribd.
Entrada a la web 19 de enero de 2016.
https://es.wikipedia.org/wiki/Jubilaci%C3%B3n Entrada a la web 19 de
enero de 2016.
https://www.facebook.com/3aedadmochileroseneltiempo/posts/47304407618
0826. Entrada a la web 19 de enero de 2016.
https://www.facebook.com/3aedadmochileroseneltiempo/posts/47304407618
0826. Entrada a la web 26 de enero de 2016.
79
Running Head: Situating The Social Studies

Situating The Social Studies Curriculum In John
Dewey’s Theory Of Nature: Promise And Possibility
Daniel W. Stuckart
City University New York Lehman College
Abstract
No subject matter comes closer to modeling Deweyan philosophy
than the modern social studies. Yet, social studies scholars have been
debating for decades whether Dewey actually supported the curriculum
resulting in a perceived paradox between Dewey’s interdisciplinary approach
to problem solving and his writings about traditional, stand-alone social
sciences. This paper situates the problem in Dewey’s Theory of Nature and
argues that (1) the paradox is a myth; (2) Dewey is misunderstood and
marginalized in the literature; and (3) Dewey offers a middle position for
addressing problems and supporting social studies learning with myriad
theories.
Keywords: Social studies, John Dewey, philosophy, theory
Introduction
It was no accident that the Pragmatism branch of philosophy emerged
around the 1870s, about the same time as the social welfare crusades, which
were the precursors to the modern social studies movement (Saxe, 1992).
Both were strong reactions to the social tumult of the late nineteenth century
Industrial Revolution. Although the term, Pragmatism, first appeared around
the turn of the century (James, 1898), this particular offshoot of philosophy
was well established by then, and John Dewey rose to prominence as one of
the most influential philosophers in American history with his unique
synthesis of it, which he later labeled “Instrumentalism” (Dewey, 1929, p.
151).
Although Dewey’s system of ideas saturated the deliberations and
final report of the Committee for Social Studies in 1916, he was not a
participant nor did he ever offer a resounding endorsement for the
Committee’s recommendations (Evans, 2004; Fallace, 2009; Lybarger, 1983;
Mraz, 2004; Saxe, 1992). Despite his absence, Dewey’s influence was
80
enormous and as Saxe (1992) asserted, “[C]learly, no part of the school

curriculum (past or present) appeared as close to Deweyan thought as social
studies” (p. 266). Further, evidence from the proceedings suggested that
Dewey’s philosophy and theories played a role in bridging the participants’
differences. The compromise document coalesced around two major themes,
centering the proposed curriculum around present needs and problems; and
developing aims for improving society (Fallace, 2009).
Deweyan philosophy served as both method (i.e., bridging
differences among competing factions) and content (i.e., focusing on present
problems and aims) for what would become the modern social studies
curriculum in the late 1930s. At the same time, the public record only
contained two clear instances when Dewey commented about the nascent
curriculum. On the surface, the pronouncements offered ambiguous support,
which has led to much consternation and misinterpretation about a paradox
between a philosophy built on an interdisciplinary approach to problem
solving versus emphases on the stand-alone significance of history and
geography in some of his major writings (Fallace, 2009; Saxe, 1992; Stanley
& Stanley, 1977). The purpose of this paper is to situate the social studies
curriculum in Dewey’s Theory of Nature using his philosophy as a tool to
resolve the paradox. The resolution will reveal that Dewey offers a middle
position where (1) the problem is illogical, and therefore, the paradox is
nonexistent; (2) Dewey is marginalized and broadly misunderstood in the
social studies literature; and (3) the field is missing out on a source of
philosophy and multiple theories to enhance learning.
The Great American Philosopher

John Dewey rose from humble origins to become one of the most
prolific philosophers of the modern age. He was born on October 20, 1859 in
Burlington, Vermont living to the ripe old age of 92 years before passing
away in New York City on June 1, 1952. His birth also marked the
publication year of some of the great intellectual works of modern times
including Marx’s Critique of Political Economy, John Stuart Mill’s On
Liberty and Charles Darwin’s Origin of Species. While all of these works
had a profound influence on the young Dewey, Darwin’s evolutionary
theories and scientific discoveries formed the foundation for Dewey’s
Pragmatism, essentially undergirding his Theory of Nature (Dykhuizen,
1959; Westbrook, 1991).
Dewey began his college studies at 15 years of age when he enrolled
at the University of Vermont where the faculty exposed him to radical
philosophical ideas. Following graduation, he taught high school in
Pennsylvania for a couple years and then headed to graduate school at Johns
Hopkins University where he studied philosophy. One of his professors was
81
Charles Peirce, a founder of Pragmatism thought. In 1884, the university

awarded Dewey a doctorate degree (Dykhuizen, 1959).
Armed with his new credentials, Dewey migrated to the Midwestern,
United States where he served in three university faculty positions over the
next 20 years. First, he received an appointment at the University of
Michigan (1884-1888), followed by the University of Minnesota (1888-
1894), and then lastly at the University of Chicago (1894-1904). In Chicago,
Dewey established the Laboratory School where he was able to implement
many of his philosophical and theoretical innovations including child-
centered instruction based on manual activities and the cultivation of student
interests. The Laboratory School approach stood in stark contrast to the
predominant modes of teaching in American schools characterized by rote
memorization and recitation. Further, Dewey’s experimental approaches
contributed to his first education-focused books, School and Society (1899),
How We Think (1910), and Democracy and Education (1916)
(Tanner, 1997).
After accepting a dual appointment at Columbia University and
Teachers College, Dewey returned to the East Coast in 1904. As his
academic star continued to rise, he engaged in nearly nonstop, intense
scholarship while organizations aggressively solicited his speeches. For over
71 years he wrote extensively beyond philosophy and education to include
topics such as war, immigration, politics, and many other contemporary
issues. Remarkably, he produced over 1,000 publications including 40
books, 140 journal articles, and many essays and speeches (Boydston,
1992/1993).
Dewey’s works were the living embodiment of his philosophy where
he articulated problems, devised solutions, and then tested those solutions in
experience. Because the vast scope of his work was also deep and complex,
the compilers forsook a thematic approach and opted for a chronological one
(Boydston, 1992/1993). Boisvert (1988) divided the Dewey compendium
into three phases each lasting about 20 years: the idealistic phase (1882-
1903), the experimental phase (1904-1924), and the naturalistic phase
(1925-1953), which included the posthumous publications of items he
produced to nearly his passing. For purposes of the present manuscript I will
primarily be focusing on Democracy and Education (1916) from the
experimental phase, and Experience and Nature (1925) from the naturalistic
one. Of Dewey’s major works, these two capture both his Theory of Nature
as well as his most extensive treatment of philosophy and school subject
matter.
82
Dewey and the New Social Studies Curriculum

Perhaps because schools were implementing the new social studies
curriculum, Dewey finally offered public comment in the late 1930s about
the new subject area, first in a speech, and then later in a journal article.
Speaking before the Eastern State Regional Conference of the Progressive
Education Association in November 1936 during the depths of the Great
Depression, he admonished officials and administrators to reform school
relationships. Citing the rise of totalitarian regimes around the world, he
advocated for a democratic approach to teaching and learning particularly in
the areas of methods, content, and school relationships with the broader
society. He described a curriculum where students analyzed social problems
and synthesized solutions. Within this context, he first mentioned the nascent
social studies,
It certainly seems as if the social studies have a more intimate
relation with social life than a great many of the other subjects that
are taught in the school, and that accordingly their increasing
introduction into the curriculum, the increasing emphasis upon them
ought to be a means by which the school system meets the challenge
of democracy.
But the crucial question is the extent to which the material of the
social studies, whether economics or politics or history or sociology,
whatever it may be, is taught simply as information about present
society or is taught in connection with things that are done, that need
to be done, and how to do them. If the first tendency prevails, I can
readily imagine that the introduction of more and more social studies
into the curriculum will simply put one more load onto a curriculum
that is already overburdened, and that the supposed end for which
they were introduced—the development of a more intelligent
citizenship in all the ranges of citizenship (the complex ranges that
now exist, including political but including also much more) will be
missed. (Dewey, 2008, p. 185)
Nearly one and one-half years later in May 1938, Progressive
Education published a Dewey manuscript entitled, “What is social study?” In
the article, Dewey again returned to the theme about all school subjects
needing a social focus and whether the social studies was truly necessary,
The problem of congestion of studies and diversion of aims with
resulting superficiality is a pressing one today…[I]n the end
emphasis upon social studies as a separate line of study may only add
to the confusion and dispersion that now exist! Not because they are
not important, but precisely because they are so important that they
should give direction and organization to all branches of study.
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In conclusion…Social studies as an isolated affair are likely to

become either accumulations of bodies of special factual information
or, in the hands of zealous teachers, to be organs of indoctrination in
the sense of propaganda for a special social end, accepted
enthusiastically, perhaps, but still dogmatically. (Dewey, 1946, p.
183)
As far as the public record was concerned, these were the only two times that
Dewey actually addressed the social studies curriculum, and on the surface,
he neither fully embraced nor rejected it.
Today, Dewey’s seeming ambivalence toward the social studies
curriculum has produced a major unintended consequence. In effect, the
ambivalent perception has created a paradoxical myth suggesting that Dewey
supported a traditional approach to social science instruction with stand-
alone subject matter such as his treatment of history and geography in
Democracy and Education (Fallace, 2009; Saxe, 1992) together with the
signature interdisciplinary approach to problem solving. As Stanley and
Stanley (1977) wisely posited nearly 40 years ago, “the resolution of this
paradox must be sought in the total philosophy of John Dewey” (p. 365).
A Radical Turn in Philosophy

Beginning with the earlier Pragmatists such as William James and
Charles Peirce, Dewey’s Instrumentalism represented a new approach for
philosophy. A minimum of five traits suggested that this turn was radical, (1)
accessibility; (2) being as continuous with the natural world; (3) experience
as the minimum unit of analysis; (4) democracy as an ethical and moral
ideal; and (5) school reform.
Accessibility. The Pragmatists—and especially Dewey’s
Instrumentalism—liberated philosophy from the rarefied world of
philosophers and placed it in the hands of the masses. While philosophy’s
concern has always been to delve into the fundamental nature of knowledge,
reality, and existence, Dewey insisted that it serve as a tool in human
experience to solve every day problems. Therefore, philosophy in the widest
sense possible was a tool for studying, criticizing, and reconsidering a
perceived problem. While never being the answer, it was a way of casting a
wider net, examining the issue over a longer time period or contextualizing it
within an overarching phenomenon, and then evaluating the consequences
(Dewey, 1929, 1991).
Being as continuous with the natural world. In an evolutionary way,
anything that existed adapted in a changing environment, but on all levels,
the rates of changes differed (Think about changes within a being and
changes between the being and the environment). Therefore, Dewey
characterized existence as a process of ebb and flow, or in metaphysical
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terms as form and change where stability, ideal matter, and permanence
established an equal partnership with change, movement, and adaptation.
Beginning with the Ancient Greeks, philosophy and science were
synonymous, but with the advent of the Scientific Revolution in the fifteenth
century, their paths diverged (Ihde, 1993). However, science continued to
inform philosophy and vice versa. By the time Dewey arrived on the scene,
the scientific world had blossomed into a cornucopia of new ideas and
technological wonders. Being deeply affected by Darwin’s evolutionary
insights, Dewey placed the organism’s experience at the center of his
philosophical universe, and articulated a metaphysics—meaning the sub-
branch of philosophy concerned with existence, being, and inquiry into the
forces of nature—as the centerpiece of his system of ideas. Dewey’s
metaphysics, which by the end of the nineteenth century was also known as
“ontology,” reflected Darwinian principles with “experience, interaction, and
possibility,” (Boisvert, 1988, p. 204) or put another way, Dewey envisioned
all live creatures as continuous with nature (Dewey, 1929).
Experience as the minimum unit of analysis. Human beings engaged
in one long series of continuous experiences or interactions with the world.
Most of the time, individuals experienced the world in a primitive way,
meaning non-cognitively. However, when presented with a problem, the
individual could have an experience, which was cognitive and contained a
beginning, middle and end. In this scenario, history was important in the
forward movement of intelligence evaluating future consequences based on
prior experiences.
Dewey’s analysis of how we experienced the world fell into two
general categories: primary and secondary. According to Dewey, most of our
experiences were primary with little to no cognitive activity. Individuals felt,
suffered, enjoyed, or engaged in knee-jerk reactions without any type of
reflective component. These types of experiences also supplied much of the
raw material for secondary experiences or as Dewey (1929) stated, “sets the
problems and furnishes the first data of the reflection which constructs the
secondary objects.” (pp.4-5). Thinking was a reconstruction endeavor where
events in primary experience become objects in secondary experience. In
secondary experience, a problem commenced the activity and the conclusion
was tested back in primary experience. Because humans and other organisms
were adapting in a changing environment—one that was precarious,
sometimes dangerous, and riddled with obstacles—our phases of experience
were continuous with nature. Further, by making experience the minimum
unit of analysis, Dewey dissolved the dualisms that created the dead ends in
traditional philosophy.
Democracy as an ethical and moral ideal. While Dewey clearly
elevated the individual above all else, a person had a moral and ethical
85
obligation to contribute to the social realm. In other words, the ideal social
system was democracy where all individuals had the resources and
opportunities to flourish in her or his unique way. Moreover, each individual
had a moral responsibility to nurture and enhance democracy so others had
the chance to flourish as well. The key to this system was communication.
Deweyan democracy was about leveling the opportunity playing
field. Every individual had the potential for growth, which conceptually was
the same as individual freedom and self-realization. Because every
individual was unique, she required varying types and degrees of resources
to reach her potential. As Westbrook (1991) summarized, “Moral democracy
called not only for the pursuit of worthwhile ends but for the pursuit of these
ends in ways that enlisted the freely cooperative participation of all
concerned” (p. 165). Or as Dewey (1916/2007) stated, “A democracy is more
than a form of government; it is primarily a mode of associated living, of
conjoint communicated experience” (p. 68). Despite offering a radical, broad
interpretation of democracy, Dewey’s primary focus was always on the
individual and how democracy enriched an individual’s experience (Cremin,
1959).
School reform. Dewey conceived of schools as an extension of the
home. In a modern and complex world our ancestors developed schools to
replace the traditional family and tribal roles for socializing young people.
He placed great faith in schools as the only universal institution that prepared
youth for community life; as such, schools must be reformed to take into
account young people’s interests, emphasize manual and practical activities
and to use the curriculum as a way to develop students’ ability to act
intelligently in the world, especially through experimentation. Within the
frame of experience, Dewey was able to dissolve many of the dualisms
associated with an educational context such as content and method; theory
and practice; knowledge and skills approaches. The old dualisms became
unified in an experience.
Deweyan Philosophy in Action

We can view the question of whether Dewey supported the social
studies or a stand-alone social science curriculum as a proxy war for the
larger cultural conflicts around what the curriculum should be and who
should control it, a skirmish over the teaching of history that has sometimes
degenerated into total war for at least the last 100 years. Acknowledging that
many factions have competed for influence over that time, the two main
opposing camps today are the social studies approach versus the social
science approach groups (Evans, 2004; Leming, Ellington, & Porter, 2003;
Wineburg, 2001).
86
Key differences between the social studies and social science groups
include what courses should be offered in schools, the purpose and source of
the curriculum materials, and the arrangement of the subject matter. While
the social studies formal curriculum is comprised of social science subjects
such as history, geography, government, economics, psychology, sociology,
and others in a traditional sense, it also can incorporate courses such as peer
mediation, current events or pre-law, among infinite possibilities. Another
difference is that while the social science approach is more concerned with
sources of material, the social studies is focused on cultivating student
interests and engaging in interdisciplinary inquiry across the humanities.
Another divergence is found in the arrangement of the curriculum, especially
in the primary grades, where the social studies follows an expanding horizon
beginning with the young student’s study of family structures and emanating
out into the wider community and world. The social science advocates, on
the other hand, propose stand-alone social science and history courses where
myths and storytelling help captivate young learners (Egan, 1980, 1983;
Thornton, 2005).
The perceived paradox of Dewey’s ambivalence about the social
studies curriculum in light of his interdisciplinary orthodoxy presents a
golden opportunity to put Deweyan philosophy into action. Did he really
support a traditional, social science approach to history and geography
because he addressed them distinctly in Democracy and Education?
Situating the problem against a longer time period and the context of
Dewey’s writings reveals that (1) the problem is illogical, and therefore, the
paradox is an apparition; (2) Dewey is marginalized in the literature and
widely misunderstood; and (3) the social studies field is missing out on an
opportunity to support and enhance the curriculum.
Contextualizing the Problem in Dewey’s Theory of Nature

The centerpiece of Dewey’s Theory of Nature was the live creature’s
experience with the natural world. Ontologically, anything that existed was
an event, every individual interacted in some way with other things that
existed; and all natural existences were histories. A human being continuous
with nature was constantly adjusting and adapting to the vicissitudes of
nature and striving for peace, harmony, and stability. Therefore, a central
characteristic of existence was change and stability, and “what something
‘really is’ is a function of the changes, alterations, and reactions to
surroundings that it undergoes” (Boisvert, 1988, p. 133). The central purpose
of schools, according to Dewey, was to socialize young people to adapt in
this social milieu, which in educational terms meant that all subject matter
should be used to study current social conditions with an eye for improving
the future. At the same time, the curriculum became a content and method
87
for enlarging individual experience for succeeding in the world (Dewey,

1916/2007).
Dewey believed that Darwin’s greatest contribution to philosophy
was his emphasis on flux and change, something that allowed him to criticize
Greek thought that mainly focused on form or the stable and permanent
aspects of existence. That is why the Greeks valued art such as statues and
temples because they conceived of them as representations of an ideal beauty
that the mind could come to know. The ideal representation also provided
refuge from a dangerous world. In other words, Greek philosophy was built
on dualisms akin to an ideal object and a spectator (Dewey, 1929).
Dewey turned everything upside down by reframing the
philosophical questions in an evolutionary way. For him, the object was a
specific ontological term for something that resulted from an inquiry within
an experience. In this way, an individual could have an experience with
aesthetic qualities as a production process rather than come to know ideal
beauty. In this system of ideas, whether Dewey actually supported the social
studies curriculum or favored a social science approach to instruction did not
result in a paradox because the question was not logical in the context of
Deweyan thought, particularly in light of the formal curricula and the needs
of neophyte learners (Dewey, 1916/2007).
Social studies and history or geography were not mutually exclusive
enterprises. In fact, all were instruments for enlarging a student’s experience.
Rather than an either/or question resulting in a paradox, being continuous
with nature invited the question, “How did they interpenetrate each other?”
In Deweyan terms, you could not have a social study without tapping into
our forebears’ experiences about human associations (i.e., history) and their
interactions with the natural environment (i.e., geography). In educational
equivalents, you could not have a social studies subject matter without a
formal curriculum of facts and concepts in history and geography. However,
teachers had to select and manipulate history, geography, and all traditional
curriculum in a way that expanded an individual’s experience “to gain in
power to recognize human connections;” and “to perceive the spatial, the
natural, connections of an ordinary act” (Dewey 1916/2007, p. 157).
According to Dewey, this happened most effectively when a skilled teacher
developed aims, cultivated student interest, and enlisted active occupations.
Therefore, concluding that Dewey supported a social science approach in
schools, revealed a fundamental lack of understanding in his Theory of
Nature.
Misunderstanding the Middle Position

Dewey’s Theory of Nature meant that he offered a middle position
between respecting the traditional subject curriculum and acknowledging the
88
vital role the teacher played in enlarging students’ experiences. Educators

misunderstood him because he created a novel ontology based on intricate
multidimensional relationships, and articulated how thinking was rooted in
these circumstances. In Deweyan thought, history and geography “are the
information studies par excellence of the schools” (Dewey, 1916/2007, p.
158). Yet, it would be an egregious and common mistake to conclude that
Dewey was merely endorsing the subject matter as things to be learned.
In ontological terms, thinking of the curriculum as something
students learned created an unnecessary philosophical dualism that
emphasized the stable or permanent elements much like the Ancient Greeks.
In fact, Dewey barely concealed his derision when he also commented, “The
words ‘history’ and ‘geography’ suggest simply the matter which has been
traditionally sanctioned in the schools” (p. 158). Furthermore, Dewey
recognized that the formal curriculum, organized in an adult way, was
completely alien to how young learners experienced the world. It was up to
the teacher to bridge the abyss, and the best way to be continuous with
nature, was to use active occupations.
Formal traditional school curriculum was a static, disconnected
collection of information that only had the potential to enlarge an experience
with the guidance of the skilled teacher. In nature, humans generated
knowledge within social activities, and what they deemed culturally
important, they passed from one generation to the next. For example, Dewey
often talked about how the sciences emerged from the arts; the physical
sciences from war, crafts, and healing; math from the removing of all
existential materials; geography from the physical human connections; and
history from the social connections throughout time. In other words, the
curriculum became functional or instrumental when means and methods
were unified in the learner’s experience. Therefore, Dewey offered a middle
position where the growth process reconciled the adult aims, values and
meanings in the formal curriculum with the immature experiences and
interests of the child (Dewey, 1929, 2007).
In experience, teaching and learning were really one transaction
between the learner and the environment (including the teacher) similar to a
painter moving a brush while drawing on past experiences and all the
resources at her disposal to create a painting. First, in continuous
experiences, humans did not think and then act on it in a physical manner; it
all occurred in one flow. Second, an epistemology—or theory of
knowledge—based on experience inherently suggested that humans
incorporated all of their senses into the process. Third, the development of
skills and habits became a crucial part of testing and reflecting on previous
experiences and then predicting future consequences, freeing up the memory
for new challenges. The stable element or form for Dewey was the relation
89
of means to consequences within an experience. And finally, within the

confines of evolution, human beings most effectively progressed solving the
obstacles of life using inquiry (Pring, 2007).
The instrumental value of geography, history, and all subjects was in
relation to the degree of social connections one could make with the
resources. For Dewey, active occupations offered the best means for bringing
the learner in direct contact with the social elements. Active occupations
included gardening, weaving, storytelling, conducting science laboratory
experiments, cartography, or any of those activities with social aims bringing
students in contact with crude and raw materials. These materials were
histories and offered a mode to “gain the intelligence embodied in finished
material” (Dewey 1916/2007, p. 149). The formal inherited curriculum like
geography and history were important adult organizations of information,
and it was up to the teacher, to make the materials relevant to young learners
and their limited experiences.
The effective teacher set the aims, implemented inquiry activities
incorporating occupations, and helped students discover and discipline their
interests. Active occupations were the educational equivalent for continuity
of experiences, and provided the conditions for thinking or intelligent action:
An experience was an action with an end-in-view, results and an end. The
end-in-view was to be aware of what completed an ongoing action and the
willingness to adjust to changing circumstances. All the events and
consequences of the action were sequential and causal results. An end,
though, completed the action and led to another. To develop an aim meant to
use intelligence with an awareness of the end-in-view. A person’s interest
propelled the action with a purposeful direction of natural impulses like
curiosity. By framing thinking within an experience, Dewey dissolved the
dualism of content and method; theory and practice; and the knower and the
object to be known. Because means and ends were inherently continuous,
there were no fixed ends and the only goal was more growth with the
enlarging of experience (Dewey, 1916/2007; Pring, 2007). The entire
enterprise was based on establishing logical connections between the subject
matter and the immature experiences of the learners, which has always
resulted in misunderstanding.
The Marginalization of Dewey and Future Possibilities

In this paper, I have attempted to debunk a paradox about whether
Dewey supported a social studies or social science approach to learning in
the schools. Instead, I have offered the case that Deweyan philosophy is a
middle position encapsulated in individual experience. Moreover, I asserted
that because Dewey was broadly misunderstood, social studies academics
have only nibbled on the edges of his philosophy, which was also rich with
90
theory. Philosophy can help us address some of the big questions in our field,
while theories can guide and support courses of action.
One obvious sign of this misunderstanding was the marginalization
of Dewey in the social studies literature. Deweyan thought appeared in three
general categories from most to least prolific: (1) an individual citation
usually to support some general assertions like this typical example,
Specifically, leveraging historical thinking skills, such as recognizing
multiple perspectives; developing reasoned judgments of historical
causality, consequence and significance; and facilitating modes of
documentary inquiry will yield Dewey's vision of Democracy as
more than a form of government, but of ‘a mode of associated living,
of conjoint communicated experience.’ (Swan & Hicks, 2006, p. 144)
(2) Dewey’s influence and the origin of the social studies (Evans, 2004;
Fallace, 2009; Lybarger, 1983; Saxe, 1992); and (3) partial Deweyan
interpretation and analysis (Misco & Shively, 2010; Shaver, 1977; W. B.
Stanley, 2010; Stanley & Stanley, 1977; Thornton, 2005; Vinson, 1999;
Wheeler, 1977). In most of these cases however, Dewey was merely an add-
on when he should be the gravitational center.
In addition to his Theory of Nature, Dewey provided theories related
to experience, intelligence, curriculum, ethics, morality, democracy and
many more. In fact, Dewey was the first philosopher since Aristotle more
than 2,000 years earlier to conceive of a comprehensive philosophical
system. Moreover, today most of the research-based publications in the
social studies merely draw on parts of theories, meaning the social studies is
highly undertheorized and Dewey offers promise and possibility. We can use
Deweyan philosophy to address some of the most pressing questions in our
field. One example is related to technology and learning.
Two questions asked in education, in general, and the social studies,
in particular are, “Why has the spending of billions of dollars on technology
over the years not resulted in more and better learning?” and “Why do
teachers report low levels of technology integration in their classrooms?”
(Beck & Eno, 2012; Combs, 2010; Cuban, 2001; Shively & VanFossen,
2009; Shriner, Clark, Nail, Schlee, & Libler, 2010; Whitworth & Berson,
2002). In the Winter 2003 issue of the social studies flagship journal, Theory
and Research in Social Education, an article appeared entitled,
“Constructivism as a Theoretical Foundation for the Use of Technology in
Social Studies” (Doolittle & Hicks, 2003). Although the focus was on the use
of technology, in every way this article was about developing a more
coherent theoretical foundation for learning social studies. Essentially, the
authors conducted a literature review and developed a spectrum of
constructivist thought reflected in three categories: radical, social, and
cognitive.
91
The writers cited Dewey and Vygotsky as the learning theorists for
the social constructivist perspective. First of all, this was a major step
forward in marrying theory to the field. Second, the nature of the article
relegated Dewey (and others including Vygotsky) to these general notions of
knowledge making that were not particularly illustrative for guiding
classroom practice. And third, by failing to distinguish Dewey from
Vygotsky, they diminished the significant contributions of both. In fact,
belatedly today, Dewey is recognized as an early technology philosopher
(Hickman, 2001; Ihde, 1990).
The beginning of Dewey’s experimental phase signaled a remarkable
philosophical and theoretical consistency during the remainder of his
lifetime. Logical conclusions about digital tools and artifacts (DTAs) based
on his theories of experience and intelligence include,
(1) DTAs should only be utilized when there are clear connections to
social studies aims, course goals, and lesson objectives.
(2) Working with raw materials and first-hand experiences are valued
over mediated experiences, particularly with young children.
(3) When engaging students with DTAs, they should already know
and be proficient with the manual processes underlying electronic
shortcuts.
(4) It is not enough to justify the use of DTAs because they are used
authentically in the larger society, there must also be a clear
connection established with student interest.
(5) DTAs embody the most potential for enhancing student learning
when schools provide them with maximum of freedom and use
approaching the authentic ideal.
(6) The student-teacher partnership is essential for identifying student
interests, providing educative experiences, and avoiding mis-
educative experiences when using DTAs.
(7) DTAs should be situated in the praxis of social studies as a
content and method for promoting intelligent action. (Stuckart, 2014,
pp. 64-66)
This is illustrative of complex guidelines in a complex world of flux and
change. The point is that when situated in Deweyan thought, we can clarify,
enlarge, and offer new direction, which benefits social studies practice.
Moreover, the clarification can lead to new research directions because in
Dewey’s ontology, research and practice are unified in experience.
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A Mother’s Knowledge: The Value of Narrating

Dis/Ability in Education
David J. Connor, Prof.

Hunter College, Department of Special Education
Diane Linder Berman, Adjunct Prof.
Hunter College, Department of Special Education
Teacher of Mathematics, Hebrew Academy of Long Beach
Abstract
In this paper we answer the question: In what ways does a mother’s
narrative of including her son with a disability in his local school inform
inclusive practices in general? Our research contains a theoretical
framework informed by (1) Disability Studies in Education (DSE), (2) the
importance of narrative knowing within research, and (3) the value of a
mother’s knowledge of her child. The data consists of the second author’s
written autobiographical accounts of her experiences with, and observations
of, her child’s school. We feature a series of four vignettes culled from
second author’s descriptions as a mother of a child who did not “fit the
mold” in terms of academic, social, and emotional expectations. Using
analysis informed by DSE, coupled with personal reflection, the first author
discusses the value of ways in which a mother’s knowledge about human
diversity and desire for inclusion counters the deficit-based assumptions and
expectations entrenched in much of special education’s foundational thinking
that, in turn, informs daily practices within schools that reinforces the
exclusion of children with disabilities. Next, we link our findings to
implications for the interrelated fields of education, special education, and
inclusive education. Finally, we articulate some recommendations, based
upon our work.
Keywords: Children with disabilities, mother`s knowledge
What does it mean to be human? How can we respond ethically to

difference? What is the value of a human life? Who decides these questions,
and what do these answers reveal?
Catherine Kudlick (2003, ¶1)
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Introduction: Supporting Inclusive Education

This collaborative work reflects our mutual interest in inclusive
education as citizens and teachers, and our disparate yet arguably connected
roles as researcher and parent who are motivated by our belief in the civil
rights of providing disabled children access to a quality educational
experience. Our work grows out of Diane’s desire to paint a portrait of a
school in New York State that successfully included her son, Benny, who
had previously “failed to function” in two exclusionary/highly restrictive
special education classrooms in New York City. In contrast to the city
schools, The Boulder School 4 welcomed Benny and supported him and his
family in finding ways to ensure his inclusion within all aspects of schooling.
In turn, Benny’s presence and participation within the school grew over the
years and significantly influenced its general culture in a myriad of positive
ways. At the same time, the school also provided an oasis for Diane’s
younger son, Adam, who excels academically and socially. In contemplating
the same school and the same teachers who met the needs of her two children
with such dramatically different learning profiles, Diane felt compelled to
chronicle how, and explore why, this school was successful whereas so many
others in her experience had not been.
David’s interest in creating this text lies in the fact that Diane had
shared this school school’s story with him. He became drawn to the
challenge of “capturing” and analyzing a school that has attempted to
develop an authentic inclusive educational experience for students—a
process that is ongoing, admittedly imperfect, yet earnest. Despite major
policy changes in regard to inclusive education over the past three decades,
there have been very few clear examples of inclusive schools in scholarly
works (Danforth, 2014; Hehir & Katzenberg, 2012) and documentary media
(Habib, 2008; 2012) that can be shared in teacher preparation classes. In
conversations with Diane, David could see how what was being done at the
school to ensure authentic inclusion was, in fact, unsurprisingly, very much
in tune with a Disability Studies in Education (DSE) framework. For this
reason, he believed it would be worthwhile to document—and discuss—an
example of where a “real life” example of inclusive education evolved with
what he believes is a DSE-disposition that helps educators, parents, students,
and community members best understand and approach how to “do”
inclusion.
We begin my briefly sharing a few observations and anecdotes from
our work as inclusive educators in the same teacher education program.
David developed the required inclusion course for all general and special
educators to have a DSE-framework through which to understand inclusion
4
All names of children and educators are pseudonyms.
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as everyone’s responsibility and a student’s civil right (Valle & Connor,

2011). For the past four years Diane has integrated her personal story into the
course and has brought Boulder staff to talk with her students. Each
semester, 5-8 Boulder staff members, including the principal, visit her
classes. When Diane spoke extensively with the Boulder staff, they often
defer to “instinct” when explaining how they create their school culture. This
response, and graduate students’ questions about positive examples of
inclusive settings became a primary motivation for her to write their story.
While Boulder faculty present with a refreshing absence of technical jargon,
we recognize that their general attitude and effective programs are in line
with many elements that form the basis of DSE. We also recognize that in
order to accurately document Boulder’s approach to inclusive education, a
deeper analysis is needed. In an effort to capture what is possible, we believe
a formal analysis coupled with an open reflection upon a school that
embodies a DSE-simpatico approach, will allow other teachers and
administrators to become familiar with these ideas and see how they can
apply within any educational or community setting. While our work is part
of a larger project, in the interest of space limitations, the purpose of this
paper is to address the research question: In what ways does a mother’s
narrative of including her son with a disability in his local school inform
inclusive practices in general?
Our research contains a theoretical framework informed by (1)
Disability Studies in Education, (2) the importance of narrative knowing
within research, and (3) the value of a mother’s knowledge of her child. The
data consists of Diane’s written autobiographical accounts of her experiences
with, and observations of, The Boulder School. We feature a series of
vignettes culled from Diane’s descriptions as a mother of a child, Benny,
who did not “fit the mold” in terms of academic, social, and emotional
expectations. Woven throughout these vignettes David writes a mixture of
analysis and reflection informed by DSE, emphasizing the value of ways in
which a mother’s knowledge about human diversity and desire for inclusion
that counters the deficit-based assumptions and expectations entrenched in
much of special education’s foundational thinking that, in turn, informs daily
practices within schools that reinforces the exclusion of children with
disabilities. Next, in discussing our findings, we link them to implications for
the interrelated fields of education, special education, and inclusive
education. Finally, we articulate some recommendations, based upon our
work.
Disability Studies and Sociocultural Perspectives of Human Differences

Although traditional special educators believe the hard sciences serve
as the best model for special education theory, research, practice, and policy,
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critical special educators working within Disability Studies in Education, are

convinced that there is greater value in addressing the complexities of
society, culture, and history—in relation to human differences. In brief, a
DSE perspective believes the contextual understanding of education is
crucial and, conversely, a simple objectivist disposition is impossible. Such
ideological differences have given rise to scholarly exchanges in journals
that have ranged from expansive and enlightening to acrimonious and rigid
(see for example: Anastasiou & Kauffman, 2011; Danforth & Rhodes, 1997;
Gallagher, 2006; Heshusius, 1989; Iano, 1996, 1990; Kavale & Mosert,
2003; Kauffman, 1999; Kauffman & Hallahan, 1995; Kauffman & Sasso,
2006a, 2006b; Skrtic, 1991).
Despite the dominance of positivism in special education, its
devotion to medicalized understandings of dis/ability, and the subsequent
impact that has upon practice and policy, critical special educators working
within DSE have made progress in engaging with a field they recognize as
inhospitable to their ideas, beliefs, dispositions, and research practices. In
previous decades, critical special educators were understood to be
individuals with an idea that caught the field’s interest or troubled its
conscience such as: Heshusius’s (1989) urge to imagine viewing human
differences from non-mechanistic paradigms; Gallagher’s (1998) questioning
of basic scientific assumptions; Skrtic’s (1991) structural analysis of epic
inequities; and Reid and Valle’s (2004) groundbreaking reframing of
learning dis/ability. The work of these scholars served as the basis of
formalizing DSE into an alternative framework of conceptualizing dis/ability
that we believe is worth featuring (Connor, Gabel, Gallagher & Morton,
2008). For example, the purpose of DSE is to:
Promote the understanding of disability from a social model
perspective drawing on social, cultural, historical, discursive,
philosophical, literary, aesthetic, artistic, and other traditions to
challenge medical, scientific, and psychological models of disability as they
relate to education (Connor et al., 2008).
The tenets of DSE are to engage in research, policy, and action that:
contextualizes dis/ability within political and social spheres; privileges the
interest, agendas, and voices of people labeled with dis/ability; promotes
social justice, equitable and inclusive educational opportunities, and full and
meaningful access to all aspects of society for people labeled with dis/ability
people; and, assume competence and reject deficit models of dis/ability (p.
448)
Examples of theorizing DSE include: contrast[ing] medical,
scientific, psychological understandings with social and experiential
understandings of dis/ability; focusing on political, social, cultural, historical,
and individual understandings of dis/ability; supporting the education of
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students labeled with disabilities in non-segregated settings from a civil

rights stance; engaging with work that discerns the oppressive nature of
essentialized/categorical/medicalized naming of disability in schools, policy,
institutions, and the law, while simultaneously recognizing the political
power that may be found in collective and individual activism and pride
through group-specific claims to dis/abled identities and positions;
recognizes the embodied/aesthetic experiences of people whose lives/selves
are made meaningful as disabled, as well as troubles the school and societal
discourses that position such experiences as “othered” to an assumed
normate; includes disabled people in theorizing about dis/ability (p. 448).
We thought it was worthwhile to include tenets and examples of
theorizing dis/ability as these have guided us in designing each aspect of our
research, including the question asked, our theoretical framework,
methodologies, data collection, analysis, interpretation, and findings. Our
work recognizes and privileges knowledge derived from the lived experience
of people with dis/abilities and their family members, and is purposefully
located in this particular context. In addition, our work deliberately
challenges research methodologies that objectify, marginalize, and oppresses
people with dis/abilities. We openly acknowledge seeking participation in
the construction of a new discourse of dis/ability in education that
emphasizes dis/ability in its socio-political contexts and is respectful of
dis/abled people. We also acknowledge our desire to recognize connections,
overlaps, and dissonance between DSE and special education, including
tensions, paradoxes, contradictions, and reticence within education at large
toward conceptualizations of diversity that includes dis/ability.
Methodological Choices: Centering Narrative

The potential power of narratives can be seen in Lincoln and
Denzin’s description of them as “a minimal ethnography with political teeth”
(2000, p. 1052). We believe this to be an apt description, as working with
narratives, though arguably often undervalued methodologically, can serve to
actively promote social change. Elbaz-Luwisch (1997) remarked
The conduct of narrative research gives rise to a range of political
issues which include the validation of narrative knowledge, the
relationship between power and authority among research
participants, and the distinction between the public and private domains
(p. 75).
It is precisely for these reasons that we chose narrative as a methodology in
this study.
Through the use of personal narrative, we foreground the experiences
of a mother and through her, a child, voices that not sufficiently sought
within much of educational research. As Clandinin and Connelly (2000)
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point out, an important focus of this methodology lies in the lived

experiences of individuals explaining, “In the grand narrative, the universal
case is of prime interest. In narrative thinking, the person in context is of
prime interest” (p. 32). Furthermore, as Fairbanks (1996) notes, “In narrative
research accounts, the tendency is to explore or explain the significance of
what previously have been considered ordinary events and to raise these
events to the exceptional” (p. 236).
By focusing on what many may see as a relatively ordinary
situation—the inclusion of a child into an inclusive classroom—we analyze
“the stories individuals tell us or the events they experience together in light
of theoretical concepts…[which is a] primary means of constructing
knowledge through narrative” (p. 327). Narrative is keeping with a DSE
stance, as Rossiter (1999) explains the importance of narrative, and its
appropriateness for this research design:
Narrative knowing, in contrast to scientific knowing in the positivist
tradition, is concerned more with human intention and meaning than
with discrete facts of events, more with coherence than with logic, and
more with understanding than with predictability and control
(p. 60)
It can be argued that stories are one of the most widely used ways of
communicating. That they are ubiquitous, Mishler (1986) believes, “supports
the view of some theorists that narratives are one of the natural cognitive and
linguistic forms through which individuals attempt to order, organize, and
express meaning...” (p. 106). Drawing from the influential work of Bruner
(1990), Polkinghorne (1997) claims that, “narrative is the natural mode
through which human beings make sense of lives in time” (p. 13, 1997). In
keeping with this sentiment, Richardson (1990) believes that “Although life
is not a narrative, people make sense of their lives and the lives of others
through narrative constructions” (p. 10). As such, it is clear that all stories
may be viewed as representations. Molloy (1991) asserts that a
representation is “a re-telling, because the life to which it supposedly refers
is already a kind of narrative construct. Life is always, necessarily, a tale”
(cited in Clandinin & Connelly, 2000, p. 101). In many respects, a personal
narrative is a form of self-representation, and useful as such as it can lead to
better understanding among human beings about various phenomena. As
Richardson (1990) writes, “It is the closest to the human experience, and it
rejuvenates the sociological imagination in the service of liberatory civic
discourses and transformative social projects” (p. 65). Of course, stories vary
in quality. As Worth (2008) has noted, “it can be argued that there is a
significant increase in epistemological value in a well-told story” (p. 52). In
sum, well-told story not only has epistemological value, it has ontological
value as it told as holds a form of ‘truth’ that deserves being studied, as well
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as methodological value in that narratives provide access to understanding

highly situated circumstances.
Our own work builds upon narrative knowing about dis/ability within
DSE, including listening to the voices of: urban youth with learning
dis/abilities (Connor, 2009); females identified as behavior disordered
(Annamma, 2015); college students with learning dis/abilities and Attention
Deficit Disorder (Connor, 2013); teachers with learning dis/abilities (Ferri,
Connor, Solis, Valle, & Volpitta, 2005); a deaf scholar (Valente, 2011);
adolescents with intellectual dis/abilities (Mutua & Swadener, 2015); and
teacher of students with dis/abilities (Broderick, Hawkins, & Henze, 2012).
Narratives of Mothers with Dis/abled Children

Although parents are featured in the research literature on children
with dis/abilities, the overwhelming majority of studies focus on parents as
subjects, often casting dis/ability via a deficit-based lens and the impact is
has upon marriage (Ristal & George, 2004), non-disabled siblings (Hannon,
2012), depression (Singer, 2006), and stress management (Singer, Etheridge,
& Aldana, 2007). In many ways, such an approach to the topic of parenting
children with disabilities is antithetical to DSE. There is, however, a small
but growing number of memoirs by parents of students with dis/abilities that
provide significant insights into how parents make sense of dis/ability, often
conveying a markedly different understanding of dis/ability as portrayed in
the professional literature, including Cutler (2004), Harry (2008), and Linder
(2009). Likewise, there are several DSE-scholars who maintain an active
interest in the area of being mothers and/or parenting children identified as
dis/abled (Hale, 2011; Kalyanpur & Harry, 2012; Lalvani, 2011, 2014; Valle,
2002, 2009; Ware, 2006).
Vignette 1: Eavesdropping Behind a Tree

Often Benny sat alone, sometimes under the slides, studying the metal
bolts that hold the equipment together. One morning however, a classmate
from his new school called to Benny. They ran together for a while, Benny
laughing hard and smiling long. David [my husband] and I delighted for a
few moments in this until we heard the other child say to Benny, “Come on
Benny. Let’s sit down and chat for a bit.” Upon hearing those words, that
invitation to talk, I froze inside and filled with a panic that came on quickly.
My legs wobbled and my stomach churned. Benny was still not to our
knowledge conversational. He had many words; he could answer some basic
questions but I had never heard him engage in a spontaneous give and take
conversation. I called to David and we stood nervous together within earshot
of the boys. I was delighted to hear them laughing; Benny was telling his
new friend how his father broke a bowl in the sink the week before and how
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several years ago his Daddy spilled tomato sauce on the CD player. The boy
was laughing so hard he could barely catch his breath. Benny grinned with a
mischievous twinkle and I was absolutely floored. David and I stood huddled
together behind a tree, eavesdropping, mouths hanging open in surprise.
It was frightening to realize that I had no idea how well Benny could
converse when in a natural setting. I realized that it had been a long time
since I spoke to him expecting a full and spontaneous response. I quickly ran
through the past few days’ conversations with Benny. I had initiated the
conversations, not in full voice, not freely. The questions I asked of him were
not steeped in curiosity, did not reach out with true yearning for his
response, but rather were often rhetorical, simple questions designed to open
a dialogue but not to truly engage. They were mechanical exercises instead
of invitations to relate. During the years when Benny was doused in years of
therapy, unconsciously, I imitated the interactions I heard between Benny
and his therapists. I had learned to speak to him in the same tone, asking
questions that were staged and rarely spontaneous. I had lost hope in his
abilities and this loss of hope colored every interaction between us. Benny
seemed exquisitely attuned to this, and had no interest in more talk that went
nowhere. His therapy was necessary, but this therapy was not enough. It
enabled him to learn skills and vocabulary, but Benny desperately needed
the music of the real world in order to involve himself in meaningful
expression. This one small boy made me see what was possible and from that
moment my own interactions with him grew. It was not long before my
conversations with Benny sparkled with nuance and humor.
Reminiscent of a Shakespearian plot, Diane and David “accidentally”
overheard social arrangements being made by their son and his friend that
prompted them to hide behind a tree and eavesdrop. What comes to mind
immediately is that this opportunity would not have occurred, because it
could not have occurred, in Benny’s previous school where all children
considered to be autistic were placed together. Here, the everyday interaction
of children—that many take for granted—talking together naturally and
spontaneously, is highly appreciated and valued. Perhaps most importantly is
Diane’s realization that her own interactions with her son had remained
largely in the discourse utilized by service professionals. In other words,
Diane’s interaction with her own son, despite a level of consciousness on her
part, was still predominantly lodged within an “intervention” mentality that
structured conversations as directions, didactic in nature, more akin to being
a professional than a family member. In many ways, this realization
illustrates a medicalized versus socio-cultural understanding of the purpose
of language and its power to create and maintain authentic connections rather
than be “more talk that went nowhere.”
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The other compelling aspect of this vignette is the ability of children

to be with each other and develop their own communities without being
overly supervised. Diane’s epiphanic moment happened because of a small
boy’s reaching out to Benny with the expectations that they would
communicate about a shared experience, having clumsy fathers (or, to give
the benefit of the doubt, fathers who had clumsy moments). This invoked
laughter on both of their parts, further encouraging a rapport that Diane and
David did not think possible. From this experience, Diane changed her
disposition toward conversing with her own son. She had to “unlearn” the
limited ways she had seen professional specialists work with her child, in
order to cease having him answer as expected, and to connect with him in
ways he could identify and respond to, based upon his personality and
interests.
Vignette 2: Response to a Kick

It is not easy to step into the world of the typical when you come with
massive delays. It is not easy for the parent or the child. We must face our
differences daily and in public. I wonder if it is fear of this reality that causes
so many parents to choose segregated settings that do not place high
demands on their children. Nevertheless, despite the principal’s support,
things were not going well for Benny in the classroom. There was already an
assistant teacher in the room, before Benny joined the class—a lovely
experienced woman who tried her hardest to keep Benny in check—but her
efforts were not enough. Benny routinely ran from her and she seemed
powerless to stop him. He had developed a habit in his first and second
kindergarten self-contained classrooms of running clear out of the
classroom. I imagine the habit began because he was truly trying to get away
from the classroom, which offered little in terms of joy to him. Even though
he was now in a school he loved, the habit stuck and when he wanted to
avoid some task, out he went, fast as can be on his strong little legs.
The assistant teacher in his current room was assigned loosely to all
the children with disabilities but began giving most of her attention to Benny.
It was not enough. The inclusion specialist, Meryl, began spending extra
time in the classroom, using her free time to chase after Benny. Lunchtime
was especially problematic. Without the classroom structure, Benny was
even harder to contain. Several teachers began giving up their lunchtime to
take turns monitoring Benny.
One day, upon pick up, a young handsome man with a strong
handshake came up to greet me. He walked beside a beaming Benny and told
me he was now the Teaching Assistant assigned to the class and he would
take responsibility especially for Benny. They had an immediate connection.
Benny looked up to Gary with sincere respect and admiration. It wasn’t until
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years later, when the relationship between the principal and me had turned
to friendship, that I learned what I had suspected; he had changed assistants
to better accommodate Benny. This was the first time I saw the climate
change for a child so dramatically. Benny who could learn to read and write
had little control over his behavior. Instead of waiting for his behavior to
improve, the school did what it could to find the best fit for him within the
classroom.
Once again Benny’s behavior improved for a few days and then he
became comfortable. One day I came to pick up and could see from Benny’s
face that it had been a difficult day. Gary told me Benny had kicked him
during a reading session. I was mortified, but Gary was calm and told me it
was because Benny was frustrated by the task and that he would find a way
to approach it with him another day, in a new way and that Benny would
master the skill. I was perplexed. The emphasis was not on my son’s act that
might have led to suspension but on finding another way to teach Benny
without extreme frustration. This moment broadened the trust that Benny had
for Gary and that deepened the bond that I felt for the school.
This vignette raises many important issues, one of them being the
notion of “delays.” In special education language, delays are a paradoxical
term as they assume that, like a late train arriving at the station, the journey
will go on as originally anticipated, back to normal. However, “delays” are
often a euphemism for being behind, with the fear of not being able to catch
up. At the same time, in education we always want to keep an open mind
about an individual’s potential and actual growth, as otherwise there’s an
imposition of a ceiling of expectations. Even so, lived experience has
informed all of us that everyone will never be able to do what’s expected at
school—if age and grade level standards are rigidly enforced, and also are
constantly being raised over time. We are all very much restrained by the
expectations always required and the language we use.
That said, Diane’s recollection of this episode reveals ways in which
schools can actually have a solid system of resources in place, yet still have
to rethink them based upon the needs of a single child if need be. Of note in
this situation is finding the right match of people. The teaching assistant who
supported Benny, as Diane noted, understood the nature of the child. A kick
is still a kick, and unpleasant to receive, but the assistant did not take it
personally as he knew it came from a place of frustration that had not yet
been tapped and channeled into a form of expression. The incident
illuminates how punitive measures for children (think: “Zero Tolerance”
policies) who respond violently as part of their struggle in school are rarely
the answer, and can actually serve to exacerbate the problem. As the fit was a
good one, the relationship between the supporter and the supported grew to
work—allowing Benny to participate in the general education classroom.
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Vignette 3: Showing vs. Telling

In Grade 2, Benny had a very experienced teacher, Barbara, with
some 30 years of teaching when she met Benny. Admittedly she had never
had a student quite like Benny and initially she felt that perhaps she did not
have the right skills or training to help him. Barbara was in some ways a
traditional teacher and felt the responsibility to do it all for all of her
students. She wanted Benny involved and engaged in every activity and spent
hours planning ways to accomplish that. Around the holiday time she
brought in small looms for the children. They had been studying the 1800’s
and had visited a restored village. She wanted them each to create a woven
potholder for their parents. Since Benny could not as of yet tie his shoes, or
button a simple button, it seemed unlikely that he could create a potholder on
a small plastic loom within an hour’s time in the classroom. Barbara instead
prepared a sorting activity for him. He was to sort the colored bands of
fabric and then color in a bar graph relating to the numbers of each color.
Benny wanted nothing to do with that task and knocked the bands to
the floor. Barbara tried to redirect him to the loom but he seemed to be all
thumbs. She was frustrated and left for a while to assist some other students,
many of whom were struggling. When she returned, barely ten minutes later,
Benny was working away, weaving orange and white together, creating a
potholder with the utmost of dexterity. Barbara looked right at Benny and
asked him where he learned to do that. Benny just smiled and the girl next to
him, a lovely red head, looked up and said, “Gee, Mrs. M, it was not that
hard, I just showed him and he picked it right up.” Barbara was floored. She
took the potholder all around the school to show his other teachers and
therapists and even the principal She called me that day to explain and then
sent the magnificent square home in his book bag. She learned inadvertently
that day that she did not have to be the only agent for Benny’s growth. She
had 26 students who might know even better how to get him to produce, and
just might take him to a place no one expected he would get to. This
experience enabled Barbara to relax a bit and let go of the tension that was
interfering with relationship she was trying to build with Benny.
In this exchange we are reminded that all teachers cannot always
reach all of the children in their classrooms in ways they wish to. The
pressure, the responsibility, the very real limits of our knowledge (despite
being an educator for three decades) can result in an impasse between
teacher and struggling student. Although the phrase is somewhat clichéd, we
see that teachers, by necessity, are life long learners. By stepping back when
things were not quite working—instead of continuing to force the issue—the
teacher inadvertently created a space for an observant student to step into and
show Benny how to do what was being required. DSE encourages the
cultivation of such classroom ecologies because it accepts that people are
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actually interdependent, rather than independent. Help and support can be

requested when and where it’s needed, including exploring options related to
space, time, amount, and complexity of work assigned. Each child in a class
can potentially hold the answer to the question that the teacher cannot always
have at her brain tips. In this case the opportunity for another “milestone” for
Benny was created by his classmate; a situation that could not have occurred
his original school.
Vignette 4: Drop Everything and Don’t Read

The entire fourth grade had a 30-minute time period every day called
DEAR time, which stood for “drop everything and read.” His teacher,
Rosalie, suggested to me that Benny be given this time to partner up with
another classmate just to “hang out” instead of reading. She suggested that
each week a different student would be Benny’s DEAR time partner. They
would go out into the hallway, take a game or two, a small whiteboard, some
books and just play together for the time. My initial reaction was surprise.
Playing instead of reading seemed contrary to what I had learned about
education, especially in grade four, a high stakes testing year. Still, I had
already learned to accept the wacky and wonderful ideas that germinated in
the minds and hearts of these Boulderfolks. So I said, “sure,” with a certain
hesitation in my heart and mind. Once again I feared the resistance of other
parents.
The idea was a hit from the start. Benny came out smiling every day,
eager to tell me first about this time he was able to spend with a classmate.
While I worried about how parents would feel, afraid that they would resent
the time spent away from reading, parents told me their children looked
forward to their time with Benny, and often prepared ahead. One boy taught
him all about football, another girl taught him how to draw animals. Other
teachers commented on how lively and happy Benny seemed out in the hall
with his friends. Benny began to call his classmates on the phone, to
continue conversations he began during DEAR time. Genuine friendships
grew from this time together. Rosalie had told me this would last until
March, with each student spending one week with Benny, after which she
would find another activity for him. However, so many children had already
requested extra time with Benny, recalling a missed day when they were
absent or when there was a rehearsal, that accommodating all of these
requests, Benny was booked through June.
DEAR time became a time when the Benny’s classmates could see
what really made him tick and they saw his humor and intelligence. Rosalie
said she did it as much for Benny as she did for the other students. She knew
Benny had a lot to share and wanted to give him an opportunity to do so. She
also wanted the other students to know that it is worth the extra effort to get
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to know a student who might seem more remote at first. She hoped this would
carry over to middle school and enrich their lives as well. She wanted the
other students to realize that inside his quiet demeanor was a creative, funny
and passionate child. It was a lesson for everyone, a time to realize we all
have parts of ourselves that can be hidden in certain situations.
Boulder believes that the social is as important as the academic. A
child who is unhappy and unrelated to his peers is not a child who will learn
well how to live and work in society. The emphasis we place on academics
can only work if we conjoin it with an equal emphasis on community. This is
magnified for students who may struggle socially but it is true for each and
every one of them. This is perhaps where educational reform is heading most
astray. The single-minded pursuit of academic excellence will not work
because we need to work together in this world to create positive change and
societal growth. I still marvel at how amidst the stress of Common Core and
new state tests, grade 4 teachers across the country are cutting out all sorts
of extra’s from their classrooms, while Rosalie, here at Boulder, is taking
away reading time and listening for laughter.
Of all the many reasons I wanted inclusion for Benny, the most
compelling was for the chance to find friendship. I was not sure that simply
moving him into a general education classroom would enable friendships to
form, but that was my deepest wish for Benny. I could envision a life without
the ability to read or write or even to speak, but I could not imagine a life
devoid of companionship.
In this episode we see how a teacher can create an arrangement
within a reading class that benefits all of the children. Although Benny does
not yet read at this point in time, it is important for him to communicate with
his peers. By allowing conversation time, he comes to know all of his
classmates, their personalities, and their interests. The act of reading is about
communication (albeit in a limited way), and in order to get there, Benny has
to come to understand the value of communication in a larger sense, among
his peers and about their interests. Then, reading makes more sense because
people tend to read about what they are interested in. The opportunity to
share likes, dislikes, skills, questions… makes for a rich experience for both
students, and for Benny to understand the concept of peers/friends and for
peers/friends to understand an atypical student like Benny.
It is precisely at junctures like this that teachers often feel stumped
for the right thing to do—restrained by an unimaginative curriculum, and
fearful of not always following the “official script” for all students,
regardless of whether that script is within reach of a student’s current
capabilities. However, by opening up the format of the class (allowing 1 on 1
with a peer for Benny and the peer), and broadening the concept of
independent reading to independent talking, the teacher actually provides
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what students need. All students in that class come to see Benny as Benny,
not primarily the student with a disability who is called Benny. The social,
emotional, and academic are entwined in lessons like this, permitting all
students to be who they are and contribute to the collective class knowledge.
It also demystifies dis/ability as difference that is sometimes noticeable, and
yet is natural. In reflecting upon Diane’s desire to see that her son has
friends, she knew that moving Benny to a general education class would not
automatically result in friendships, but it was the first step in the right
direction. Between the targeted attention of speech therapists and coming to
understand all of his peers within the general education classroom, Benny
eventually shifted from having little or no conversational skills to being fully
conversational, thus averting “a life devoid of companionship.”
Discussion
In this section we return to the question posed: In what ways does a
mother’s narrative of including her son with a disability in his local school
inform inclusive practices in general? The vignettes featured are part of a
larger narrative in which we study what Boulder and its staff did to ensure
that Benny’s experience with inclusion was successful. In some ways,
Diane’s constant interactions with members of the school, observations of
the services and supports provided to her son, and her reflections on what
was happening and why, create a deeply personal rendering of her own
reality, and that of her family members. While highly personalized, her
account provides numerous insights into ways an inclusive placement for a
student who does not “fit the mold” can work.
As can be seen throughout the vignettes, Benny’s inclusion is always
very much a work in progress. No road map. No blue print for success. No
quick and easy answers. The relationship between the school administration,
teaching staff, teacher assistants, and Diane’s family was calibrated with
view to making Benny’s school experiences as successful as that of all other
students. The term “trial and error,” is not an appropriate description of what
occurred, but “Let’s wait and see,” appears apt, along with (to echo the
sentiments of a kicked assistant teacher), “…and if things don’t work out,
we’ll look for another way.” What became apparent in Benny’s classes and
on the playground is the importance of peer relationships in working with an
atypical child to satisfy social and emotional domains of schooling, while
positively impacting the academic domain. Teachers sometimes do not
sufficiently capitalize on these interpersonal types of pedagogy that can
potentially give rise to ‘win-win” situations involving all students
participating and successfully contributing within classes.
Teachers themselves, even the most seasoned, sometimes were
surprised at what did not work and equally surprised as what did. This raises
109
the point of how children with different needs stretch all teachers’ pedagogy,
expanding their repertoire, requiring them to pause, reflect, approach
teaching from an alternative angle that had not been fully considered to date.
Seeing oneself—as well as Benny’s inclusion—as a constant work in
progress is a healthy and realistic to integrate into one’s teaching disposition.
Service providers in this story contribute to, but do not dominate,
Benny’s schooling experiences. The mechanical intervention approaches
referred to by Diane eventually gave way to an integral experience in
classrooms wherein the speech teacher “pushed in” to general education
classes and helped all students with communication skills. All of the above
characteristics of the school are cultivated by a principal who is committed to
the idea that each student should feel welcome, grow, and be happy with
who they are.
Above all, this narrative is testimony to Diane’s unrelenting drive to
have her son included into general education. The alternatives within New
York City were simply not acceptable. It seems unbelievable that Diane and
her husband David rejected what the school system offered to be the most
“appropriate” placements, and were threatened with a lawsuit by the
Department of Education who believed that the parent’s desire to have their
child included was borderline abusive. Instead, having followed her instinct,
and rejected the knowledge, advice, and restrictive placements suggested by
educational experts, Diane is secure in the knowledge that Benny’s
placement in a school that “does” inclusive education responsibly has
immeasurably changed his life for the better.
Implications
This paper has verified the power of narrative knowing and the
centrality of people with dis/abilities and/or their family members being at
the center of the research. Narratives provide readers with accessible
accounts of everyday events and commonplace dilemmas within schools and
classrooms. As narratives describe actual happenings, even though they are
filtered through the eyes of an observer/writer, they reflect a form of
“reality” that is readily understood by the majority of teachers, parents, and
people with disabilities. Within these shared vignettes, it is clear to see the
actualities of a child, a family, a school, a community, and the ways in which
they are linked. Such stories can be seen as counter-narratives to the
dominant institutional discourses of exclusion and segregation (such as in
New York City’s Department of Education) for children with autism and
their access to general education. Importantly, family perspectives of
important issues within education such as inclusion can be less fettered by
traditional special education groundings, and are not required to be
quantitative and positivist in conception and design. Incidental, everyday,
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“Let’s try this and see” approaches have worked in this instance, and will
likely work for many other children who are in highly particularized
inclusive situations.
Conclusion
We have focused on a mother’s narrative knowing about inclusive
education for her son with a disability. This was accomplished through using
the lens of DSE that privileges the voice of disabled people and their family
members. Diane’s story confirms and extends existing literature in the field,
valuing the knowledge of mothers. The use of vignettes provides insights
into different aspects of inclusive education—friendship, classroom support,
pedagogy, and community—in a specific setting. Analysis and reflections
upon ways in which episodes within vignettes inform the knowledge base of
the interrelated fields of education, special education, and inclusive
education. As a result of this work, our recommendations include an
approach to inclusive education similar to the practices documented at
Benny’s school: a committed, visionary principal; flexible, open teachers;
specially trained assistants; differentiated pedagogy and creative
opportunities for students with and without dis/abilities to come together.
Finally, it is crucial that we call attention to the exclusionary practices from
which Benny escaped. If parents simply accepted what the school district
advised them, Benny would not be the young man he is today and an active
member of his community. As Lennard Davis notes, “The body is never a
physical thing so much as a series of attitudes toward it” (2002, p. 22). We
hope this paper has given renewed food for thought in terms of providing
responsible inclusive options for students identified as dis/abled.
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Discriminant Analysis Projected Onto The

Standard Metric As A Method For Determining
Differences In Intellectual Abilities Between Track-
And-Field Athletes And Basketball Players
Dragan Popovic
Evagelia Boli
Vladimir Savic
Milos Popovic
Jasna Popovic
Milica Bojovic
Faculty of Sport and Physical Education, University of Pristina,
temporarily based in Leposavic, Serbia
Abstract
The research was conducted in order to determine the structure and
differences in cognitive dimensions of track-and-field athletes and basketball
players. For the purpose of determining the structures and their differences in
the manifest and latent cognitive spaces, 100 male respondents aged 14 and
18 was tested. This sample can be considered representative of athletes of
those ages. For the assessment of cognitive abilities, the researchers used 6
measurement instruments selected so that the structure analysis could be
performed on the basis of the cybernetic model designed by (Das, Kirby &
Jarman 1979) and by (Bosnar & Horga, 1981), (Momirovic, Bosnar & Horga
1982), taking into account the fact that the selected tests measure three types
of cognitive processing . To assess the effectiveness of the input processor,
or perceptual reasoning, CF-2 and GT-7 were selected, to assess the
effectiveness of the parallel processor, or identification of relations and
correlates - IT-2 and D-4S, and to assess the effectiveness of the serial
processor, or symbolic reasoning, ALPHA-7 and G-SIN were selected. All
the data in this research were processed at the Multidisciplinary Research
Center of the Faculty of Sport and Physical Education, University of Pristina,
through the system of data processing software programs developed by
Popovic, D. (1980), (1993) and Momirovic, K. & Popovic, D. (2003).To
determine differences between the groups, canonical discriminant analysis
was applied. The researchers calculated the discriminant coefficient values,
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canonical correlation coefficients, percentage of the explained group

variability, Bartlett`s chi-square test values, degrees of freedom, Wilks'
Lambda values, and error probability in the rejection of the hypothesis that
the actual canonical correlation value is equal to zero. They also calculated
the standardized coefficients of the participation of the tests in the formation
of significant discriminant functions, as well as centroids of the groups on
the significant discriminant functions. The results of the discriminant
analysis of cognitive variables show that athletes of different sports differ
from each other significantly. By means of condensation of variables in
cognitive space, two discriminant variables, which maximally separated the
groups of athletes based on the discriminant coefficients, were isolated.
Keywords: Cognitive dimensions, discriminant, structure, correlation,

variables, centroids
Introduction
Transformation processes, incurred as a result of the adaptation of an
athlete`s organism to the training stimuli, are the phenomena caused by the
regularities in the relations of internal physiological, biomechanical and
psychological systems, as well as in the relations between the athlete as an
integral anthropological entity and the environment. Today we can only
speculate about the transformation processes, induced by synchronous
effects of endogenous and exogenous factors, on the basis of the final effects
of the exercise, and we know very little about the nature of the phenomena of
adaptation of the athlete`s organism to the established exercise load. Modern
science uses interdisciplinary approaches to such complex research areas.
For the convergence of different scientific disciplines and their compliance
with empirical evidence and requirements, a common basis is necessary.
It is cybernetics, with its modern methodological procedures, that
significantly contributes to the sciences of physical culture, especially sport,
in their transcending the descriptive level. If the process of athlete education
is understood in the context of cybernetic planning as a system,
familiarization with the system structure and relations in the system, as well
as the relations between the system and environment, contributes to
discovering the principles, methods and tools that lead to achievement of
optimal management, which is the aim pursued in modern sport. Systematic
training is essentially a transformation process through which an athlete, as a
system, is transformed from one state into another in accordance with the
requirements of a given sport or sport discipline. Since it is necessary to
master the regularities which the transformation processes undergo to
achieve efficient management, it is necessary to know the structure and
relations among the constituent elements of the system.
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Through modeling, it is possible to receive the sets of the system

elements which are considered to be responsible for the studied
phenomenon. Modeling as a method is characterized by the creation of a
system that is, in its essential characteristics, analogous to the real
phenomenon being examined. If the model structures do not represent all the
essential characteristics of the studied original, they will be partial models. A
partial model, despite its abundance, is a process model and can describe
transformation processes in an athlete`s body caused by systematic training
in essential characteristics. For the rational creation of a model of
transformation processes, "conditio sine qua non" is a model of the
anthropological space structure, i.e. a model that integrates all known
anthropological qualities considered to be responsible for motor
manifestations and therefore, for top sport results.
However, it should be noted that, at the current level of knowledge,
the deterministic models of human locomotion can be applied in a limited
number of cases. This refers, first of all, to the modeling and then to the
simulation of simple movements which generally characterize competition
results of primarily individual sports such as track-and-field. In other sports
and sport games, which fall under the category of polystructural sports and
where athletes` performance takes place under changing conditions,
deterministic modeling can be used for the purpose of improvement of crisis
technical elements, while competition performance modeling primarily, but
not exclusively, should be of stochastic character. Because of that, as well as
because of the fact that stochastic models generally have (for the same
observed parameters) lower diagnostic and prognostic levels, they should
include the highest possible number of athletes` anthropological
characteristics that are known or expected with some degree of probability to
contribute to sport results. Previous studies show that there are relations
between cognitive space and other anthropological subspaces in stochastic
modeling.
Sample of respondents
The selection of a sample of respondents is conditioned, among other
things, by the organizational and financial capabilities necessary for the
implementation of the research process.
It was necessary to ensure a sufficient number of trained and
qualified measurers, appropriate instrumentation and standardized conditions
under which the research could be implemented. Limited financial resources
and organizational capabilities influenced the decision to perform the
measurement not throughout Kosovo and Methohia but only in one of its
regions.
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The research was carried out on randomly selected samples

representative of whole Kosovo and Methohia. The measurement was
performed in the following sports: track-and-field and basketball. To do the
research correctly and obtain results stable enough in terms of sampling
error, it was necessary to take a sufficient number of respondents into the
sample. The sample size for this type of research is conditioned by the
research objectives and tasks, the population size and degree of variability of
the applied system of parameters. In addition, the number of respondents in
the sample also depends on the level of statistical inference and the choice of
mathematical and statistical models.
Based on the selected statistical-mathematical model and program,
objectives and tasks, 100 respondents were included in the sample. In all
factor procedures, should constantly be kept in mind that the analysis results
depend on three main systems that determine the selection and
transformation of information: the sample of variables, sample of
respondents and selected extraction or rotary methods. Taking these criteria
into account, based on the experience from previous studies, the sample of
100 respondents is considered to be sufficient for this study. In defining the
population from which the sample was drawn, except for the above, no other
restrictions or stratification variables were used.
Sample of variables for assessment of cognitive abilities

The starting basis for the research was the findings of the studies of
the structure of cognitive dimensions conducted in Yugoslavia (Bosnar &
Horga, 1981), (Momirovic, Bosnar & Horga 1982), (Boli, E., Popovic, D.,
Popovic, J., 2012) that were largely congruent with the results of studies
carried out in other countries.
These studies have provided unequivocal evidence that the structure
of cognitive abilities is of hierarchical type, where at the top is the general
cognitive factor below which are three primary factors of cognitive abilities
related to: the effectiveness of the perceptual processor (perceptual
reasoning), effectiveness of the parallel processor (ability to identify
relations and correlates), and the effectiveness of the serial processor
(symbolic reasoning).
The factor of perceptual reasoning is defined as a latent dimension
responsible for receiving and processing information and solving those
problems whose elements are given directly in the field of perception or
representation. This factor represents the intelligence of Thurstone
perceptual factors and is similar to Alexander `s practical factor, Cattell`s
general perceptual factor and Horn and Stankov`s general function factor.
The factor of education of relations and correlates is defined as a
latent dimension responsible for determining relations between the elements
119
of a structure and essential characteristics of such structures in solving those

problems in which the processes of determining and restructuring are
independent of the previously acquired amounts of information. This factor
corresponds to Cattell`s factor of fluid intelligence.
The factor of symbolic reasoning is defined as a latent dimension
responsible for the processes of abstraction and generalization and for
solving those problems whose elements are given in the form of any, and
especially verbal, symbols. This factor corresponds to Cattell`s factor of
crystallized intelligence which is formed in the process of acculturation and
represents the integration of both Thurstone verbal factors and their
numerical factors.
To assess the effectiveness of the input processor, or perceptual
reasoning, the researchers selected the tests as follows:
TEST CF-2: a test of latent model representing the adaptation of
Thurstone`s Drawing Test which is, as a marker test, applied for assessing
flexibility, or the factor of convergent production of figural transformations
(according to Guilford`s classification). The test contains 20 tasks; the
testing time is limited to 3 minutes. The analysis of this test shows that the
test had good characteristics.
TEST GT-7: B. Dvorak`s test of matching drawings to assess
perceptual identification. It contains 4 blocks of 12-18 geometric drawings
made in two differently organized contexts. It consists of 60 tasks, and the
testing time is limited to 6 minutes. The analysis of the test shows that this
test has all the characteristics of a speed test.
To estimate the effectiveness of the parallel processor, or
identification of relations and correlates, the researchers selected the
following measurement instruments:
TEST IT-2: Thurstone and Dvorak`s test of general visualization
designed to assess the efficiency of perception of spatial relations. It contains
39 multiple choice tasks to determine which of the four given geometric
bodies matches the drawing. The testing time is 10 minutes, so this test falls
under the category of power tests.
TEST D-4S: Anstey`s Dominoes Test to assess the general factor of
intelligence. In this study, the researchers applied a revision of the original
form Momirovic that did not contain the four tasks which were very poorly
saturated with the common measurement subject of other tasks. The test
includes 40 tasks each of which consists of 4-8 dominoes arranged in a
certain order where the gap should be filled in with the appropriate value to
fit into the given structure. The testing time is 15 minutes, therefore, the test
belongs to the category of power tests.
To assess the effectiveness of the serial processor, or symbolic
reasoning, the following measurement instruments were selected:
120
TEST ALPHA-7: F. L. Well`s Analogies Test to measure verbal

comprehension. The test contains 39 tasks and the testing time is 3 minutes,
which characterizes it as a speed test. The first main subject of measurement
of the test is defined, in the first place, by less difficult tasks and interpreted
as the ability to perceive simple analogies on symbolic material.
TEST G-SIN: Synonyms Test by for the assessment of rapid
identification of semantic meanings of verbal symbols. It contains 39
multiple choice tasks of identifying among 5 words the one closest in the
meaning to the given word. The test falls under the category of speed tests
because the testing time is 3 minutes.
Data processing methods

The value of a research does not only depend on the sample of
respondents and sample of variables, that is, the values of basic information,
but also on the applied methods for transformation and condensation of the
information. Certain scientific problems can be solved with the help of a
number of different, and sometimes equally valuable, methods. However,
with the same basic data, from the results of different methods, different
conclusions can be drawn. Therefore, the problem of selecting data
processing methods is rather complex.
In order to obtain satisfactory scientific solutions in a research, it is
necessary to use, first of all, correct, then adequate, unbiased and comparable
procedures which correspond to the nature of the problem and provide
extraction and transformation of appropriate dimensions, the testing of
hypotheses about those dimensions, and establishment of basic regularities
within the research area.
Taking this into account, for the purposes of this study, the
researchers selected those methods which were considered to correspond to
the nature of the problem.
To determine differences between the groups, a method of
discriminant analysis was applied. The researchers calculated the
discriminant coefficient values (Eigenval.), canonical correlation coefficients
(Can. Cor.), percentage of the explained group variability (chi-square test
(Chi)), degrees of freedom (DF), Wilks' Lambda values (WL), and error
probability in the rejection of the hypothesis that the actual canonical
correlation value is equal to zero (Sig).
They also calculated the standardized coefficients of participation of
the tests in the formation of significant discriminant functions, as well as the
centroids of the groups on the significant discriminant functions.
All the data in this study were processed at the Multidisciplinary
Research Center of the Faculty of Sport and Physical Education, University
of Pristina, through the system of data processing software programs
121
developed by Popovic, D. (1980), (1993) and Momirovic, K. & Popovic, D.

(2003).
Projection into a space with standard metric

The resulting solution is very easy to convert into a form obtained
under the canonical model of discriminant analysis.
The matrix of discriminant coefficients can be defined as a matrix of
partial regression coefficients that is obtained by solving the problem ZW =
K + E trag(EtE) = minimum.
As K = ZR-1/2X, it is clear that E = 0 and W = R-1/2X. Therefore,
vectors wk from W are proportional to the coordinates of the vectors of
discriminant functions in the tilted coordinate system formed by vectors from
Z with cosines of the angles between the coordinate axes equal to the
elements of correlation matrix R. Since discriminant analysis can also be
interpreted as a special case of component analysis with principal
components transformed by a permissive singular transformation so as to
maximize distances between centroids of subsets Ep , or canonical
correlations  k (Cooley & Lohnes, 1971), the custom is to identify the
content of discriminant functions on the basis of structural vectors fk from the
matrix F = ZtK = RW = R1/2X = (fk) = (Rwk), which is analogous to the
identification of the content of canonical variables obtained by Hotelling`s
method of biorthogonal canonical correlation analysis because it is possible
to show by easy calculation that F is a factor matrix of matrix R
In this metric, the cross structure of discriminant functions will be U
= ZtL-1 = ZtPZW-1 = W as, of course, WtZtPZW = 2, and it is clear
that U is a factor matrix of the matrix ZtPZ, or intergroup covariance matrix
defined in the space with standard metric.
As elements fjk of matrix F and elements ujk of matrix U behave like
ordinary product-moment correlation coefficients, and as they are a function
of normally distributed variables, and therefore, they themselves are
asymptotically normally distributed, their asymptotic variances are, of
course, jk2 ∼ (1 - jk2)2n-1 j = 1,..., m; k = 1,..., s, respectively, jk2 ∼ (1 -
jk2)2n-1 j = 1,..., m; k = 1,..., s, and can be used for testing hypotheses of
type Hjk: fjk =  jk, or Hjk: ujk =  jk, where jk and jk are some hypothetical
correlations between variables from V and discriminant functions in
population P because the asymptotic distribution of coefficients fjk is f(fjk) ∼
N(jk,  jk2), and the asymptotic distribution of coefficients ujk is f(ujk) ∼
N(jk, jk2), where N is a symbol of normal distribution.
Reliability, informativeness and significance of discriminant functions

Let V2 = (diag R-1)-1 be a diagonal matrix whose elements are
estimates of unique variances of variables from V. Now, as shown by
122
Momirovic, reliability, or, more precisely, generalizability of discriminant

functions can be assessed based on the values of diagonal elements of the
matrix  = (diag (Wt(R - V2)W))(diag (WtRW))-1, relative informativeness -
based on the elements of the diagonal matrix  2
= (I - )-1m-1, and
redundancy of these functions – based on the elements of the diagonal matrix
 = 2.
Of course, for making judgments about what is the real meaning of
discriminant functions, these data can be of much greater importance than
the results of the tests of significance of canonical correlations.
Disc program
This algorithm is almost literally implemented into the program
DRDISC written in a matrix language so that it can be realized in the
standard SPSS environment. The activation method and some details of the
program can be seen from the program symbolic code which is stored at the
Multidisciplinary Research Center of the Faculty of Sport and Physical
Education, and clear instructions are given to make it possible for anyone,
who needs it, to apply the canonical discriminant analysis correctly.
Modification of this program and its practical implementation in the SAS
environment were carried out by D. Popovic in 2004, and the scientists
interested in its application can contact the author at any time.
Discussion
The results of the discriminant analysis of cognitive variables show
that athletes of different sports differ from each other considerably. The
canonical correlation coefficients (Can. Cor.) are .90 and .51. The
significance of this discrimination tested by means of Wilks` test and
Bartlett`s chi-test with 8 and 3 degrees of freedom (DF) indicates high
significant differences between the groups of the tested athletes because Sig.
= .00 for both roots, and chi = 4.88 for the first root and chi = 75.12 for the
second root.
Through condensation of variables in the cognitive space, two
discriminant variables, which maximally separated the groups of athletes on
the basis of discriminant coefficients, were isolated.
The first discriminant function explains the differences with 92.52
percent of intergroup variability in the cognitive space of the applied
discriminant variables.
Analyzing Table 2 reveals that the first discriminant function
separates the athletes on the basis of IT-2 which is, in its initial subject of
measurement, designed to assess the effectiveness of spatial relations. This
factor is actually subordinated to the mechanism responsible for the
determination of relations between the elements of a structure and essential
123
characteristics of such structures in solving those problems in which the

determination and reconstruction processes are independent of the amounts
of the previously acquired information (it is a generally known mechanism
for parallel processing).
Another factor that determines this function is CF2 which in the
initial measurement estimates convergent productions of figural
transformations and it is subordinated to the mechanism responsible for
receiving and processing information and solving those problems whose
elements are given directly in the field of perception and representation. It is,
in fact, a mechanism commonly known in cybernetics as an input processor.
Based on the value and sign of the projection of the centroid onto the
first discriminant function, it can be concluded that track-and-field athletes
have a better expressed factor of symbolic reasoning, i.e. they better
understand verbal contents and it is not so important for them to solve those
problems whose elements are given directly in the field of perception and
representation, and their movement stereotypes are very important, that
means they are very dependent on the previously acquired amounts of
information. It is a sport where there is no need for solving complex motor
tasks, but the result depends on the level of acquisition of the techniques and
on other abilities, primarily motor and cardiovascular ones.
Basketball players must have the ability to efficiently perceive spatial
relations, i.e. they must have the ability to receive and process information
and solve those problems whose elements are given directly in the field of
perception and representation.
The second discriminant function, though it exhausts the smaller
variance, can still be meaningfully interpreted, and is determined by
ALPHA-7 which assesses the ability to understand verbal contents, or
effectiveness of parallel processing, and by GT-7 which assesses perceptual
identification, or effectiveness of the input processor.
Based on the value and sign of the centroid on the second
discriminant function, it can be concluded that basketball players have a
more expressed ability for abstraction and generalization processes and a
better ability to receive and process information, which is understandable
considering the complexity of the sport discipline and requirements it
imposes on the athletes.
Discriminant functions in cognitive space. Table 2
Func. Eigenval. Var. % Cum. Can.Cor. Wilks' Chi2 - DF Sig
% Lam test
1* 4.46 92.52 92.52 .90 .13 488.88 6 .00
2* .36 7.48 100.00 .51 .73 75.12 3 .00
124
STRUCTURE MATRIX
FUNC1 FUNC2
IT-2 .98* -.08
CF-2 .67* -.05
D-4S .52 .30*
ALPHA-7 -.17 .24*
GT-7 -.05 .21*
G-SIN .05 -.09
CENTROIDS OF THE GROUPS

Group C1 C2
Track-and-field athletes 1 -2.64 -.03
Basketball players 2 1.56 .67
Conclusion
The study was conducted in order to determine the structures and
their differences in cognitive dimensions of track-and-field athletes and
basketball players.
For the purpose of determining the structure and their differences in
manifest and latent cognitive spaces, 100 male respondents aged 14 and 18
were tested. This sample can be considered representative of athletes of those
ages.
For the assessment of cognitive abilities, the researchers applied 6
measurement instruments selected so that to the structure analysis could be
performed on the basis of the cybernetic model designed by (Das, Kirby, &
Jarman 1979), and by (Momirovic, Gredelj, Hosek 1980), taking into account
the fact that the selected tests measured three types of cognitive processing.
To assess the effectiveness of the input processor, or perceptual reasoning,
CF-2 and GT-7 were selected, to assess the effectiveness of the parallel
processor, or perception of relations and correlates - IT-2 and D-4S, and to
assess the effectiveness of the serial processor, or symbolic reasoning,
ALPHA-7 and G-SIN were selected.
All the data in this study were processed at the Multidisciplinary
Research Center of the Faculty of Sport and Physical Education, University
of Pristina, through the system of data processing software programs
developed by Popovic, D. (1980), (1993) and Momirovic, K. & Popovic, D .
(2003).To determine differences between the groups, canonical discriminant
analysis was applied.
The researchers calculated the discriminant coefficient values,
canonical correlation coefficients, percentage of the explained group
variability, Bartlett`s chi-square test value, degrees of freedom, Wilks'
Lambda values, and error probability in the rejection of the hypothesis that
the actual canonical correlation value is equal to zero.
125
They also calculated the standardized coefficients of participation of

the tests in the formation of significant discriminant functions, as well as the
centroids of the groups on the significant discriminant functions.
The results of the discriminant analysis of cognitive variables show
that athletes of different sports significantly differ from each other.
Through the condensation of variables in the cognitive space, two
discriminant variables that maximally separated the groups of athletes on the
basis of discriminant coefficients were isolated.
Analyzing Table 2 reveals that the first discriminant function
separates the athletes on the basis of IT-2 which is, in the initial subject of
measurement, aimed at assessing the effectiveness of spatial relations. This
factor is actually subordinated to the mechanism responsible for determining
relations between the elements of a structure and essential characteristics of
such structures in solving those problems in which the determination and
reconstruction processes are independent of the previously acquired amounts
of information (mechanism for parallel processing).
Another factor that determines this function is CF-2 which, in the
initial measurement, estimates convergent productions of figural
transformations and it is subordinated to the mechanism responsible for
receiving and processing information and solving those problems whose
elements are given directly in the field of perception or representation. It is a
mechanism known in cybernetics as an input processor.
Based on the value and sign of the projection of the centroid onto the
first discriminant function, it can be concluded that track-and-field athletes
have a better expressed factor of symbolic reasoning, i.e. they better
understand verbal contents and it is not so important for them to solve those
problems whose elements are given directly in the field of perception and
representation, and their movement stereotypes are very important, that
means they are heavily dependent on the previously acquired amounts of
information. It is a sport where there is no need for solving complex motor
tasks, but the result depends on the level of acquisition of the techniques and
on other abilities, primarily motor and cardiovascular ones.
Basketball players must have the ability to efficiently perceive spatial
relations, i.e. they must have the ability to receive and process information
and solve those problems whose elements are given directly in the field of
perception and representation.
The second discriminant function, though it exhausts the smaller
variance, can still be meaningfully interpreted and is determined by ALPHA-
7 which assesses the ability to understand verbal contents, or effectiveness of
parallel processing, and by GT-7 which assesses perceptual identification, or
effectiveness of the input processor.
Based on the value and sign of the centroids on the second
126
discriminant function, it can be concluded that basketball players have a

better expressed ability for abstraction and generalization processes, as well
as a better ability to receive and process information, which is understandable
considering the complexity of the sport discipline and requirements it
imposes on the athletes.
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128
Vehículos Eléctricos. Historia, Estado Actual Y Retos

Futuros
Prof. Francisco Martín Moreno

Departamento de Ingeniería Eléctrica, Universidad de Málaga, España
Abstract
Electric Vehicles. Past, present and future trends. In this century,
environment impact and energy conservation are very important and growing
concerns. The development of electric vehicles is of vital importance
because combustion based vehicles is not a sustainable option for a near
future. Moreover, policy incentives together with pollution and noise
concerns and the use of renewable energy have made commercially viable
electric and hybrid vehicles a reality. This paper gives an overview of the
history of electric vehicles, the present status, and the future research lines.
The main problems associated with electric vehicles development and
effective implementation such as energy storage, electronics and control is
analysed.
Keywords: Electric Vehicles, technology
Resumen
El uso de combustibles fósiles en los vehículos actuales con motores
de combustión interna es insostenible a medio plazo. La única alternativa
posible es el desarrollo de vehículos eléctricos. En este artículo se analiza la
historia, la evolución y los principales problemas que se deben resolver para
el desarrollo y la implantación de los vehículos eléctricos.
Palabras Clave: Vehículos eléctricos, tecnología
Historia
Durante el siglo XIX se desarrolló la electricidad de forma
espectacular. La pila de Volta (1800) dio lugar al desarrollo de esta rama de
la ciencia, al permitir la realización de experimentos repetibles con corrientes
eléctricas. Los vehículos eléctricos se inventaron en la primera mitad del
siglo XIX, mucho antes que los vehículos con motores de gasolina y diesel.
Posiblemente el primer prototipo lo construyó el húngaro Ányos Jedlik en
129
1828. Era un modelo de pequeño tamaño movido por un motor eléctrico

inventado por él mismo
Fig. 1. Vehículo eléctrico inventado por Ányos Jedlik en 1828
En 1834 un herrero de Vermont llamado Thomas Davenport inventó

el primer vehículo eléctrico movido por una batería. Construyó un pequeño
tren con una vía circular, movido por una batería. Las vías hacían de
conductores de la electricidad. Davenport también inventó el primer motor
eléctrico de corriente continua.
Entre 1832 y 1839 el escocés Robert Anderson construyó el primer
coche movido por electricidad, usando como fuente de energía una batería no
recargable.
En 1835 el holandés Sibrandus Stratingh y su ayudante Cristofer
Becker desarrollaron un vehículo accionado por baterías no recargables, que
es el precedente de los actuales coches eléctricos.
Fig. 2. Coche eléctrico construido por el profesor Stratingh
130
La primera locomotora eléctrica fue inventada por Robert Davidson

en 1837, impulsada por motores eléctricos construidos por él mismo.
Independientemente, en USA Willian H Taylor inventó los mismos motores
en 1838, sin conocer cada uno el trabajo del otro.
Davidson construyó en 1842 un vehículo eléctrico con cuatro ruedas
al que llamó Galvani, que usaba como fuente de energía baterías de zinc-
ácido y que alcanzaba una velocidad de 4 mph, aunque no podía transportar
pasajeros.
El problema principal de los vehículos eléctricos eran las baterías.
Los cálculos demostraban que el consumo de zinc de una batería resultaba
cuatro veces más caro que el carbón de una máquina de vapor, que en aquel
tiempo era el competidor del motor eléctrico.
En 1840 en Inglaterra, y en 1847 en USA se patentó el uso de los
railes de tren para el transporte de la electricidad. El invento de la dinamo en
1860 y su perfeccionamiento posterior dio un gran impulso a la tracción
eléctrica .
En 1850 Gaston Planté inventó la batería recargable de ácido-plomo,
que todavía se usa en la actualidad para alimentar el motor de arranque de los
coches. Su principal ventaja es que puede mantener una corriente eléctrica
durante un largo periodo de tiempo, aunque en sus primeras versiones era
pesada y voluminosa.
Durante el siglo XIX, paralelamente a los motores eléctricos, también
se fueron desarrollando las baterías eléctricas.
En 1898 se construyeron y comercializaron los primeros modelos de
veículos eléctricos que circularon por las calles de Londres y Nueva York.
Los motores eran de corriente continua, conectados a unas baterías que se
podían conectar en serie y en paralelo en varias configuraciones, controlando
así la velocidad y el par.
En la primera década del siglo XX se fabricaron y comercializaron
varios modelos de coches eléctricos, que eran poco más que una carroza
donde los caballos se habían sustituido por un motor eléctrico de corriente
continua y una batería. La autonomía era de entre 20 y 30 km, la velocidad
de 25 km/h, y el precio de 2000 a 3000 USD.
En las ciudades las distancias eran pequeñas, y no se precisaba de
más autonomía. No obstante, su precio era prohibitivo, y solo estaban al
alcance de personas muy ricas.
Los primeros coches de gasolina aparecieron en los años 20. Tenían
grandes desventajas en comparación con los coches eléctricos: Eran muy
ruidosos, producían un desagradable y fuerte olor a gasolina, y eran difíciles
de conducir, debido al difícil manejo de la palanca del cambio de
velocidades. Para arrancarlos había que usar una manivela para dar un
impulso inicial al motor. Se necesitaba un chofer con fuerza y habilidad para
131
manejar aquella complicada máquina. El precio de un coche de gasolina era

incluso mayor que el de su homólogo eléctrico, que no tenía problema de
arranque, no producía olores ni ruido, y podía ser conducido incluso por una
mujer. La batalla parecía haber sido ganada definitivamente por el vehículo
eléctrico.
En la fotografía se muestra un vehículo utilitario comercializado en

1002. Es el Phaeton. Alcanzaba una velocidad de 14 mph, tenía una
autonomía de 18 millas, y su precio era de 2.000 USD.
No obstante, el los años entre 1920 y 1930 ocurrieron algunos hecho
que inclinaron la balanza “definitivamente” a favor del vehículo de gasolina:
En Texas y otros estados de USA se encontró gran cantidad de
petróleo, lo que abarató el combustible de los coches de gasolina. Se
construyeron carreteras que unían las ciudades, permitiendo a los vehículos
de gasolina trasladarse de una ciudad a otra, lo que no estaba al alcance de la
corta autonomía del vehículo eléctrico.
El invento de motor de arranque, un pequeño motor eléctrico que con
la ayuda de una batería de relativamente pequeño tamaño daba el impulso
inicial al motor de explosión facilitando el arranque eliminaba la incómoda
manivela.
Finalmente, el invento por Henry Ford de la cadena de montaje
permitió la producción en serie de coches de gasolina, abaratando su coste y
poniéndolo al alcance de la clase media.
En la década de los 1920 un coche eléctrico costaba unos 2000 USD
y tenía una autonomía de 25 km. Su equivalente de gasolina de costaba unos
600 USD con autonomía prácticamente ilimitada.
132
Debido a la combinación de todos estos factores, al final de la década

de los 20 el coche de gasolina había ganado la batalla definitiva y el los años
30 el coche eléctrico dejó de fabricarse.
En los años 70 comienza un nuevo resurgir del coche eléctrico. La
crisis energética produce un aumento del precio de la gasolina. La sociedad
en los países avanzados comienza a tomar conciencia de los efectos de la
emisión a la atmósfera de los gases de la combustión del petróleo, el
conocido efecto invernadero y el cambio climático.
El resurgir es al principio tímido, pero da lugar a modelos desde
vehículos utilitarios hasta autobuses e incluso camiones.
La preocupación por la emisión de gases de efecto invernadero y por
el cambio climático desde entonces ha ido en aumento así como el precio del
petróleo. La sociedad es cada vez más consciente de que el modelo de
transporte actual, basado en el vehículo individual impulsado por un motor
de combustión interna es insostenible a medio plazo.
En otro orden de cosas, en los países desarrollados se produce
durante el siglo XX un crecimiento espectacular de las ciudades debido al
desarrollo del vehículo individual, las ciudades han crecido de forma
espectacular, pues es posible desplazarse decenas de kilómetros todos los
días desde el domicilio al lugar de trabajo. Se desarrollan zonas
residenciales, muy alejadas del centro y de las zonas industriales de las
ciudades, donde habita la mayor parte de la población, que depende del
automóvil. Es imposible volver al modelo de ciudad anterior, pero el actual
es insostenible. Es urgente encontrar una alternativa a los medios actuales de
transporte que sea respetuosa con el medio ambiente.
En la siguiente figura se muestra la evolución de la población
mundial desde 1750 hasta la actualidad y su probable aumento hasta 2050.
La población en 2010 era de 7.000.000.000 personas, se espera que en 2050
sea de 10.000.000.000 de personas.
El número de vehículos en 2010 era de 75 millones, y se espera que
en 2050 sea de 2.500 millones. Si todos estos vehículos son propulsados por
motores de explosión y de combustión interna, no hay suficientes reservas de
combustibles fósiles en nuestro planeta. Pero mucho antes de agotar las
reservas, debido a la diseminación de los gases resultantes de quemar ese
combustible la Tierra sería inhabitable por el efecto invernadero.
133
1. Tipos de vehículos eléctricos

Los vehículos eléctricos actuales se clasifican en tres clases:
a) Vehículo eléctrico de batería (BEV)
b) Vehículo híbrido (HEV)
c) Vehículo de célula de combustible (FCEV)
Para la propulsión de los modernos coches eléctricos se utilizan
motores de corriente alterna. Solo los pequeños vehículos, como los
cochecitos de los campos de golf o los coches de minusválidos usan motores
de corriente continua.
Los motores más usados son motores síncronos de imanes
permanentes, aunque a veces también se usan motores asíncronos.
Los motores de corriente alterna son más potentes que los de
continua, más ligeros, y no necesitan apenas mantenimiento, pero tienen el
inconveniente de que su velocidad está determinada por la frecuencia de la
corriente alterna de alimentación. Por ese motivo a principios del siglo XX
se usaban solo motores de corriente continua, que pueden funcionar a
velocidad variable. Los motores de corriente alterna (síncronos o asíncronos)
funcionan a velocidad constante, por tanto su uso hasta avanzado el siglo XX
se limitaban a aplicaciones como bombas de agua, o en ascensores, pero no
era posible su uso en la propulsión de vehículos.
Las baterías suministran corriente continua, y esta es la segunda
razón por la que los antiguos vehículos eléctricos usaran motores de
corriente continua. Además, en estos motores el control de velocidad es
relativamente sencillo, y consiste básicamente en variar la tensión de entrada.
El control de los motores de corriente alterna es más complejo, y
requiere de un inversor electrónico que genera a partir de la corriente
continua de la batería una corriente alterna de frecuencia variable. Para
aumentar la velocidad hay que aumentar la frecuencia, y además
134
proporcionar el par necesario para acelerar el vehículo, lo que requiere

métodos de control más complejos.
Cuando un vehículo eléctrico frena o baja una cuesta existe la
posibilidad de invertir el funcionamiento del motor, que pasa a trabajar como
generador, y cargar la batería con la energía cinética en el caso de frenada o
con la energía potencial en caso de bajada de una cuesta. A este proceso se le
llama frenado regenerativo. Esto no es posible en los vehículos de gasolina,
en los que estas energías se convierten en pérdidas.
En el siglo XX se ha desarrollado la electrónica que permite el
control de velocidad de los motores de alterna y el frenado regenerativo. Esto
ha aumentado enormemente la eficiencia de los motores eléctricos, que
tienen unas prestaciones y un rendimiento muy superior a los motores de
combustión interna, aparte de menor precio y mantenimiento y mayor
duración. La eficiencia del motor eléctrico es superior al 90%, mientras que
la del motor de combustión interna está en torno al 20%. Debido a todos
estos factores, en lo que respecta a los motores, los vehículos eléctricos
están a un nivel muy superior a los de combustión interna.
El punto crítico de los vehículos eléctricos en el momento actual es la
batería.
Las baterías se suelen clasificar en primarias (que no se pueden
recargar) y secundarias (que se pueden recargar haciéndoles pasar una
corriente eléctrica en sentido contrario que invierte la reacción
electroquímica).
La primera batería la inventó Volta en 1800. Este invento supuso el
inicio del desarrollo de la electricidad, pues permitió la experimentación con
corrientes eléctricas de forma repetitiva.
La primera batería recargable, de plomo-ácido, se inventó en 1860
por Gastón Pianté. Esta batería se usa todavía en la actualidad en los
vehículos con motor de explosión o combustión interna para accionar el
motor de arranque y alimentar todos los circuitos eléctricos y electrónicos.
La batería de níquel-cadmio (Ni-Cd) la inventó Waldemar Jungner en
1899. Las baterías más usadas en la actualidad en vehículos eléctricos son la
de níquel metal hidruro (NiMH), inventada en 1970, y la de ión litio, que fue
inventada por John B. Goodnough en 1980. A lo largo de los siglos XIX y
XX se han inventado muchas más baterías, pero las más utilizadas en
vehículos eléctricos son las citadas anteriormente.
Los parámetros más importantes de una batería para su uso como
fuente de propulsión de un vehículo eléctrico son: Su precio unitario (€/
kWh), su densidad de energía (kWh/kg), la velocidad de carga y descarga
(que está limitada por la velocidad de la reacción electroquímica) y el
número de recargas que admite.
135
Los ultracondensadores no son baterías, son condensadores de muy

alta capacidad. Su carga y descarga no conlleva una reacción electroquímica,
por lo que tienen las ventaja sobre las baterías de que el proceso de carga es
muy rápido, pueden dar mucha potencia instantánea al descargarse, y no se
degradan. En la actualidad están en su fase inicial de desarrollo. Su
capacidad es todavía pequeña y su precio muy elevado, por lo que no son
aún aptos para los vehículos eléctricos. Pueden ser la alternativa a las
baterías en el futuro.
Se muestran en esta tabla solamente las baterías más utilizadas en la
actualidad. Se ha incluido la gasolina solo a efectos de comparación, y los
ultracondensadores aunque no sean propiamente baterías.
Tipo de batería Coste (€/ Densidad de Ciclos de vida Temperature
Wh) energía range
(Wh/Kg)
Plomo-ácido 0.14 41 500 -30-+50

NiMH 0.80 95 800 -40-+50
NiCad 1.20 39 800 -40-+50
Lithium-ion 0.35 128 1,000 -40-+60
Ultracondensadores 50,000 5 500,000 -40-+85
GASOLINA 0.00015 12,700 1
De la observación de esta tabla se deduce que la batería de iones litio

es la que ofrece en este momento mejores propiedades, y es por tanto la que
llevan prácticamente todos los vehículos eléctricos.
Al ser la densidad de energía 128 Wh/kg, se deduce que una batería
de 16 kWh, que es aproximadamente la que se instala en un vehículo
utilitario, pesa unos 140 kg y su precio es de unos 15000 €.
El tiempo de carga de la batería es de 5 a 10 horas, dependiendo de la
potencia.
Un vehículo de estas características tiene una autonomía de hasta 150
km.
Si comparamos el consumo de electricidad con el consumo de
gasolina del vehículo convencional, este consumiría en 150 km
aproximadamente 7 litros de gasolina, que equivalen a uno 89 kWh, más de
5 veces el consumo del coche eléctrico. Esto se debe al buen rendimiento del
motor eléctrico y al frenado regenerativo.
136
Se muestra en esta fotografía un vehículo eléctrico fabricado por Mishubishi. Sus

características técnicas son:
Precio: 25.000 €
Motor síncrono de imanes permanentes de 49 kW
Par máximo: 180 Nm.
Velocidad máxima: 130 km/h
Batería: iones Litio de 16 kWh.
Autonomía máxima: 150 km.
Las ventajas del vehículo de gasolina en la actualidad van desde el

precio (la mitad aproximadamente), la autonomía (cinco veces mayor), el
tiempo de recarga (de unos minutos que se tarda en repostar, frente al
tiempo de recarga de la batería 5 a 8 horas). Las ventajas del vehículo
eléctrico son el precio de la energía, especialmente barata si se carga en tarifa
nocturna, y las emisiones de gases, que son nulas. Desde luego, cuando se
produce la energía eléctrica en centrales térmicas estas emiten gases de
efecto invernadero, pero el promedio de gases emitidos por las centrales
eléctricas (hidroeléctricas, térmicas convencionales, nucleares y renovables)
es muy inferior al producido por la combustión de la gasolina, aparte del
menor consumo del vehículo eléctrico.
Los vehículos híbridos tienen un motor de gasolina y un motor
eléctrico, que junto con una pequeña batería permite el frenado regenerativo.
Su funcionamiento está optimizado para que el consumo de gasolina sea
mínimo. Existen modelos plug-in (enchufables) que permiten un ahorro
importante de gasolina.
Se muestra en la figura siguiente un esquema de funcionamiento del
vehículo híbrido.
137
En la fotografía se muestra el Toyota Prius. Sus características son:

Sus características son:
• Motor de gasolina de 57 kW
• Dos motores síncronos trifásicos de imanes permanentes de 18 kW y
33 kW. Cada motor eléctrico necesita un inversor.
• Batería de ion litio de 1.8 kWh.
• 10 km de autonomía como vehículo eléctrico
Toyota Prius 2
Su precio es de 25.000 €.
El vehículo híbrido tiene mayor complejidad por la duplicidad en la

tracción. Pero al tener una batería muy pequeña su precio es competitivo.
El híbrido enchufable tiene la complejidad del híbrido y la batería del
eléctrico, con lo que su precio es mucho mayor (35.000 € o más).
Vehículo eléctrico de célula de combustible (CCEV)
La célula de combustible es una alternativa a la batería como fuente
de energía.
138
En ella se produce la reacción inversa de la electrólisis del agua: a

partir del hidrógeno y el oxígeno del aire se produce directamente
electricidad más agua.
Esta reacción no produce gases de efecto invernadero.
En la figura siguiente se muestra un esquema de la célula de
combustible.
Las reacciones que se producen son: En el ánodo: H2  2H+ + 2e-

En el cátodo: 2e- +2H+ + O2  H2O
Los electrones circulan del ánodo al cátodo, generando una corriente

eléctrica.
Esta reacción requiere de un catalizador de platino.
El hidrógeno no es una fuente de energía, es solamente un portador
de energía.
El primer problema asociado con las células de combustible es la
obtención del hidrógeno.
El hidrógeno es muy abundante en la naturaleza, pero no se encuentra
en estado puro, sino combinado en moléculas como el agua y los
hidrocarburos.
Puede obtenerse a partir de los combustibles fósiles mediante un
proceso llamado “reforming”, o a partir del agua mediante electrolisis.
Ambos procesos requieren de gran cantidad de energía.
Otro problema es el almacenamiento del hidrógeno, que requiere de
recipientes de alta presión.
Un problema añadido es el elevado coste del platino para los
catalizadores.
En la siguiente figura se muestra un esquema de un vehículo de este
tipo.
139
Una batería permite el frenado regenerativo, aumentando la eficiencia

energética.
La tecnología de los vehículos de célula de combustible está en
desarrollo. La mayoría de los fabricantes de coches tienen en la actualidad
prototipos de vehículos de célula de combustible. Se muestra en la siguiente
fotografía un modelo fabricado por Honda
Política de incentivos
Desde el punto de vista del usuario, los vehículos eléctricos no
presentan grandes ventajas, pues son caros, tienen poca autonomía y grandes
tiempos de carga. Los beneficios que ofrecen no van directamente al usuario,
140
sino a la sociedad, pues están relacionados con la emisión de gases

invernadero y contaminantes principalmente.
Los gobiernos, tanto estatales como municipales, deben establecer
políticas de incentivos para este tipo de vehículos:
Subvenciones para la compra del vehículo
Reducciones o eliminación de impuestos.
Facilidades de aparcamiento.
Puntos de recarga gratuitos
Acceso a los centros de las ciudades.
Tarifas eléctricas especiales para la recarga nocturna.
Etc.
Algunos ejemplos de políticas de incentivos se muestran a
continuación.
En Málaga (España) se ha desarrollado el programa ZEM2ALL (Zero

emisions to all) desde el año 2013 en colaboración del Ayuntamiento de
Málaga, Telefónica I+D, Endesa, NEDO, Mitshubishi y otras compañías. El
objetivo es la implantación del vehículo eléctrico en Málaga.
Conclusion
La implantación del vehículo eléctrico es necesaria para limitar la
emisión de gases de efecto invernadero. La tecnología está muy desarrollada
en los motores eléctricos y el control electrónico. El principal reto en el siglo
XXI es el desarrollo de un sistema de almacenamiento de energía eficiente y
competitivo, que dote al vehículo eléctrico de autonomía.
En el momento actual son necesarias políticas de incentivos que
ayuden a su implantación.
141
References:
C. C. Chan and K. T. Chau, Modern Electric Vehicle Technology. London,
U.K.: Oxford Univ., 2001.
C. C. Chan, “An overview of electric vehicle technology,” Proc. IEEE, vol.
81, pp. 1202–1213, Sept. 1993.
“El transporte ecológico en el siglo 21 mediante vehículos eléctricos” (En
chino). Beijing, China: Tsing Hua Univ. Press, 2000, National Key Book
Series.
E. H. Wakefield, History of the Electric Automobile: Battery-Only  Powered
Cars. Warrendale, PA: Soc. Automotive Engineers, 1994.
History of the Electric Automobile: Hybrid Electric Vehicles. Warrendale,
PA: Soc. Automotive Engineers, 1998.
C. C. Chan. The State of the Art of Electric and Hybrid Vehicles. IEEE
Press. 2012
142
Improvement Of Soil Engineering Characteristics

Using Lime And Fly Ash
Antonia Athanasopoulou
George Kollaros
Democritus University of Thrace/Greece
Abstract
A solution available to engineers for facing the problem of unsuitable
soils for pavement foundation is the stabilization processes. Among then the
use of chemical additives has gained popularity, particularly the last decade.
The poor engineering characteristics of soils could be enhanced under the
action of various agents and controlling factors, like the pozzolanic activity,
the cation exchange and other already recognized reactions taking place in
the soil-additive complex. In this research work the findings of laboratory
tests for the stabilization of a problematic soil in Xanthi, Northern Greece
area are presented. For the testing program a commercial lime and a fly ash
from an Electric Power Station have been elected. Various percentages have
been used for the preparation of soil-additive mixtures. Based on the findings
of the present study, fly ash could be recommended as an effective agent for
the improvement of swelling soils, having the benefit of reducing the
negative impacts to the environment. The results highlight the need for
further investigation of clay soil characteristics after their chemical
stabilization with substances freely available or with a low cost, if the
intention is to use such soils in highway construction works..
Keywords: Lime, fly ash, soil stabilization, strength
Introduction
Traffic volumes and the weight of vehicles increase rapidly. In
association to the need for aggregate preservation and environmental
protection, this fact leads to solutions for the design of new or the
reconstruction of existing pavements that will serve as far as possible the
above goals. A solution with relatively low cost is the use of materials with
moderate or poor engineering and physical characteristics after their
enhancement. One of the most commonly employed methods is the treatment
of natural soils and aggregates with additives to obtain properties similar to
143
those set by the relevant standard specifications. This process is called soil
stabilization and aims to increase the shear strength of the soil in addressing
the effects of frost, shrinkage, etc. The choice of additive is based on the
respective intended purpose.
The addition of lime to clayey soils results in immediate reduction of
the maximum dry density and increase of the optimum moisture content for
the same compaction effort (Miqueleiz et al., 2012; Elsharief et al., 2013).
The effect of fly ash on the compaction characteristics is very similar (Deb
and Pal, 2014).
Fly ash may be considered as non-plastic, NP, fine silt according to
the Unified Soil Classification System (USCS) system. When blended with
soil, fly ash can develop cementitious bonds, either due to the pozzolanic
reaction (Kenawi and Kamel, 2013; Zumrawi, 2015) or because of an
intrinsic property to self harden under favorable moisture and compaction
conditions (Mir and Sridharan, 2013). When mixed with soil in various
proportions, fly ash reduces the liquid limit and the plasticity index of the
soil (Mir and Sridharan, 2014).
The strength of soil mixtures with lime and fly ash depends on many
variables such as soil type, the type and content of the additive material, the
size of the specimens, the time and method (humidity and temperature) of
curing, the water content, specific gravity and time elapsing between the
mixing and the compaction of the material (Liu et al., 2012; Jawad et al.,
2014). For the needs of the present research work, the values of the additives
percentages and the maintenance time have been varied with different effects
on the mixture’s properties.
Generally, the strength increases with an increase both in lime and fly
ash content (Prabakar et al., 2004; Muhmed and Wanatowski, 2013;
Zumrawi and Hamza, 2014), as well as with an increase in curing time
(Harichane et al., 2011).
For the development of compressive strength, the percentage of fly
ash in soil mixtures has been proven to be a more critical factor compared to
specimens curing time (Horpibulsuk et al., 2013; Rodriguez, 2007). The
exactly opposite effect occurs for the lime mixtures, where the curing time
plays an important role for the enhancement of strength (Consoli et al.,
2011).
A series of laboratory tests have been conducted in Highway
Engineering Laboratory, DUTH University, Thrace, in order to characterize
soil-lime and soil-fly ash mixtures for use in road projects running through
areas with similar features with those in the area under study on the road-axis
Xanthi-Komotini, Northern Greece.
The road site and its geological characteristics
144
At its 21st km the road Xanthi-Komotini (National Road No 2) passes

through the village of Nea Kessani. At this location, over a length of
approximately 500 meters, reconstruction works and widening of the
carriageway had been carried out. The old roadway had been removed
because it presented intense cracking problems and differential settlement at
the edges of the traffic lanes. These problems have been attributed mainly to
the nature of the underlying soil, because it consists of dark colored plastic
clays with low strength. The work described in this paper explored the
possibilities to improve these clays (underlying soil) with the addition of
lime and fly ash.
The area under study belongs to the wider basin of Vistonis Lake,
covered in a depth of several meters by recent deposits of nearby streams
(gravels, sands, clays, etc.). The material is becoming finer as someone
approaches the lake. Thus, around the lake and at its bottom darkened
lacustrine deposits consisting of clays, silts and sands prevail. The thickness
of these deposits in the lake reaches several tens of meters. The area under
study is located at the western limits of the lake where dark colored swelling
clays with enough organic material prevail. In this region, the clays have a
relatively small thickness and overlie the neogenic sediments (pliocene)
which appear in the hilly area SW of Nea Kessani (Figure 1).
Figure 1: Geological section at Nea Kessani (sketch not in scale).
Materials and methods

Samples of the clay from the region have been taken from an
excavation about 1 m in depth. The Atterberg limit values of the natural soil
were: Liquid Limit, LL=62, Plasticity Limit, PL=23, Plasticity Index PI=39.
The linear shrinkage of the material was 12.5%. Based on the above results,
the soil material is classified in the A-7-6 soil group according to the
AASHTO classification system. According to the USCS the sampled
145
material is characterized as clay CH. Such soil materials are considered

unsuitable (moderate to poor) for roadway subgrade construction.
After recognizing the soil’s physical state (Atterberg limits, moisture-
density relationship, etc.) various percentages of fly ash and lime were added
to it. The materials used as admixtures for the preparation of Proctor and
strength specimens were a commercial lime traded by limekiln Aimos Co. in
Drama, Northern Greece having a high content in calcium oxide and a fly
ash obtained at the Megalopolis Power Production Station.
Megalopolis fly ash is characterized by the lack of free lime, while
the insoluble residue is large due to high SiO2 content. According to ASTM
C618, the Megalopolis fly ash is designated as Class F. The total amount of
oxides of silicon, aluminum and iron is relatively high, assisting the
pozzolanic activity of fly ash. The specific weight of fly ash was 2.53 and its
particle size distribution consists of very fine particles (about 87% of the
particles passing through the No. 200 sieve). The fly ash had a Blaine
specific surface 1,530 cm2/g.
To find the optimum moisture to be used in each soil sample mix-
additive held a series of moisture-density test Proctor (AASHTO T99). The
chemical composition of the fly ash and lime is shown in Table 1.
Table 1 Chemical composition of fly ash and lime
Component oxide (%) Fly Ash Lime
SiO 2 48.0 0.01
Αl 2 Ο 3 18.25 0.01
Fe 2 O 3 10.3 0.11
CaO 9.0 65.25
MgO 2.1 0.50
SO3 3.4
K2Ο 0.1 0.01
Na 2 Ο 0.3 0.01
CΟ2 0.1 4.50
Lime and fly ash contents of 3-12% and 5-25% by weight of natural
soil, respectively, have been used for the preparation of specimens. Such an
amount of water has been added to the dry materials as to reach the optimum
Proctor moisture. The specimens were cured in a humidity chamber at room
temperature.
Results and discussion

The results of tests performed for the determination of moisture-
density relationship are presented in Table 2 and in Figures 2 and 3. It is
shown that the maximum dry density decreases with the additive content,
while the optimum moisture increases. As it was expected, adding lime
resulted in immediate reduction of the maximum dry density and increase of
146
the optimum moisture content, while fly ash had a similar effect on the
compaction characteristics of the mixtures.
Table 2 Moisture-density test results for various additive contents (24 hours curing period)
Additive Optimum Mosture Maximum Dry Density
(%) (%) (kg/m3)
0 21.4 1,602
Fly Ash
5 23.1 1,552
10 23.6 1,513
15 24.3 1,487
20 25.4 1,463
25 26.6 1,433
Lime
3 25.0 1,479
6 25.7 1,444
9 26.3 1,431
12 27.6 1,413
1600
Soil
1550
Dry Density (kg/m3)
1500
3% Lime
1450
6% Lime
9% Lime
1400
12% Lime
1350
16 20 24 28 32
Moisture Content (%)
Figure 2 Moisture-density relationship as a function of lime content
147
1600
Soil
1550
5% FA
Dry Density (kg/m3)
10% FA
1500
15% FA
1450
20% FA
25% FA
1400
1350
16 20 24 28 32
Moisture Content (%)
Figure 3 Moisture-density relationship as a function of fly ash content
The compaction of the mixtures of the soil with the additives yielded
moisture-density curves common feature of which is that they are in areas of
lower densities and higher moistures than those of the untreated soil (Figures
2 and 3). Particularly, with the addition of fly ash, the curves are smooth and
they have a form comparable to that of the soil sample and, as the additive
content increases, they show a denser space between each other. Thus, after
some additive percentage, the compaction characteristics will only slightly
change. The curves of soil-lime mixtures are very offset relatively to the
curve of the untreated soil, already with small additive percentages, but they
have small distances between them, which are constantly decreasing.
For all additive contents, the maximum dry density of the mixtures
with fly ash is greater than the corresponding of mixtures with lime. This is
attributed to the smaller apparent specific weight of lime. From the curves, it
appears that lime contents greater than 10% have little effect on the
maximum dry density.
The changes in the engineering properties of the soil, when mixed
with lime and fly ash, are attributed to mechanisms such as cation exchange,
flocculation of clay, carbonation and pozzolanic reactions (Jawad et al.,
2014; Zumrawi and Hamza, 2014). The first two reactions occur rapidly and
cause direct changes in plasticity, workability and swelling properties. The
pozzolanic reaction is time-dependent and contributes to plasticity
enhancement and to strength increase.
148
After curing periods of 7, 28, and 90 days, the strength of the samples
were determined. The unconfined compression test has been used for the
determination of the strength of soil mixtures with fly ash and lime.
The unconfined compressive strength values of the soil sample were
quite low, typical of clay soils, and they do not meet the suitability criteria
for road subgrades. When various lime and fly ash percentages were added,
the stress-strain characteristics improved. Particular role to strength increase
has been played by the curing time of the compacted samples.
The strength was increased with the addition of fly ash at a 5%
content. This increase continued, with an even more intense rate, at the
subsequent additive contents in the soil-fly ash mixture.
In Figures 4 and 5, the curves depicting the variation of the strength
of the soil samples as a function of the percentage of fly ash and lime used to
prepare the unconfined compression test specimens respectively, are
presented. Each strength value represents the average of three compression
specimens with 5x10 cm (diameter x height) dimensions. In each of these
figures, three curves relating to the time intervals (i.e. seven, twenty-eight
and ninety days) of specimen curing are drawn.
3000
Unconfined Compressive Strength (kPa)
2000
90 days
1000
28 days
7 days
0
0 4 8 12
Lime Content (%)
Figure 4 Unconfined compressive strength as a function of lime content
149
Unconfined Compressive Strength (kPa) 800
90 days
600
28 days
400
7 days
200
0
0 5 10 15 20 25
Fly Ash Content (%)
Figure 5 Unconfined compressive strength as a function of fly ash content
The admixture of lime to the clayey soil led to improved unconfined

compressive strength. The optimal lime content ranged from 8% to 10% by
weight of natural soil. By further increasing the percentage of lime in the
mixture, the strength values decreased.
From the developing strength point of view, the optimum lime
content in the mixtures is 6% after 28 days of curing. For the specimens
cured for 90 days, an optimum 9% lime has been recorded. Moreover, for the
7 days curing period, the lime content beyond 3% had little effect on
unrestricted compressive strength values of the samples.
For the development of compressive strength, the percentage of fly
ash in all the soil mixtures has been a more critical factor compared to
specimens curing time. The exactly opposite effect occurred after the
addition of lime, where the curing time played an important role for the
enhancement of strength. In the first stage of curing, i.e. after 7 days of
storage under controlled conditions of humidity and temperature, the strength
of all soil-lime mixtures was greater than that of the untreated sample. The
largest increase occurred in the specimen containing lime 9% by weight of
soil. The addition of lime contents greater than 9% by weight caused a
reduction of the 7-days strength compared to the strength at this content.
150
Probably, better results in terms of strength will be brought by soil

mixtures with a combination of the two additive materials in various ratios
between them. The compaction method -modified instead of the used
standard Proctor- would have a significant impact on the strength values
(Ghosh 2013).
Conclusion
The admixture of lime or fly ash to soils results in a gradual reduction
of the maximum dry density, indicative of the increased resistance offered by
the flocculated structure to the compaction effort, as well as in an increase of
the optimum moisture content which is derived from the excess water hold in
the open structural units of the flocculated structure.
The highest strength values obtained for the soil tested are directly
associated to the moisture content and the concentration of lime. Both the
maximum compressive strength and the maximum dry density could be
achieved if the specimens are compacted with the optimum moisture content.
Based on the present study, fly ash could be recommended as an
effective agent for the improvement of swelling soils. Using fly ash in such a
manner it would also have the benefit of depositing an industrial by-product
without negatively affecting the environment.
The laboratory testing findings point out the need for a thorough
study of clay soils’ characteristics, if these soils are intended to be used in
highway construction works. The stabilization process is proved to be a
fiscally effective and environmentally successful solution for construction
works of such an extent and importance.
References:
Consoli, N.C., Johann, D.R.A. and Saldanha, R.B. (2011). Variables
governing strength of compacted soil-fly ash-lime mixtures. ASCE Journal
of Materials in Civil Engineering, 23: 432-440.
Deb, T. and Pal, S.K. (2014). Effect of fly ash on geotechnical properties of
local soil-fly ash mixed samples. IJRET: International Journal of Research
in Engineering and Technology, 3(5): 507–516.
Elsharief, A.M., Elhassan, A.A.M and Mohamed, A.E.M. (2013). Lime
stabilization of tropical soils from Sudan for road construction. International
Journal of GEOMATE, 4(2): 533–538.
Ghosh, R. (2013). Effect of soil moisture in the analysis of undrained shear
strength of compacted clayey soil. Journal of Civil Engineering and
Construction Technology, 4(1): 23–31.
Harichane, K., Ghrici, M. and Kenai, S. (2011). Effect of curing time on
shear strength of cohesive soils stabilized with combination of lime and
natural pozzolana. International Journal of Civil Engineering, 9(2): 90–96.
151
Horpibulsuk, S., Phetchuay, C., Chinkulkijniwat, A. and Cholaphatsorn, A.

(2013). Strength development in silty clay stabilized with calcium carbide
residue and fly ash. Soils and Foundations, 53(4): 477–486.
Jawad, I.T., Taha, M.R. Majeed, Z.H. and Khan, T.A. (2014). Soil
stabilization using lime: Advantages, disadvantages and proposing a
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Diseño, Aplicación Y Evaluación De Un Ambiente

Virtual De Aprendizaje Aplicando Google Apps
González Torres Arturo

Instituto Tecnológico de Tláhuac II, Camino Real, México
Universidad Virtual del Estado de Michoacán, Michoacán, México
Díaz Colín Edgardo
Universidad Virtual del Estado de Michoacán, Michoacán, México
Flores Arroyo Azucena
Alejaldre Martínez Erik G.
Yescas Hernandez Suriel
Aguilar Zamudio Cristian
Instituto Tecnológico de Tláhuac II, Camino Real, México
Resumen
La enseñanza de las asignaturas que se imparten en la Institución
Educativa Tecnológico de Tláhuac II (ITT2) se ha caracterizado por el uso
del tablero y marcador como únicos recursos didácticos, esta situación ha
contribuido a la desmotivación y desinterés por parte de los estudiantes
frente a su proceso de aprendizaje.
Palabras Clave: Diseño, Google Apps
El presente proyecto generó una serie de herramientas didácticas

basadas en la incorporación de las Tecnologías de la Información y la
Comunicación (TIC´s) a través de la creación de un Ambiente Virtual de
Aprendizaje, el cual permitió romper los esquemas tradicionales y obtener
mejoras en los desempeños de los estudiantes frente al conocimiento y
comprensión de la asignatura tratada.
El trabajo se desarrolló en cuatro fases: En la primera fase
denominada Planeación se analizó y revisó el temario de la asignatura
ADMNISTRACIÓN DE PROYECTOS, revisando cada unidad que
compone a dicha materia. La segunda fase denominada diseño, fue la
encargada diagnosticar detalladamente las herramientas tecnológicas con las
que cuenta la institución educativa, la información fue recopilada a través del
inventario disponible. También se evaluó sobre los conocimientos previos
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que disponían los estudiantes sobre el manejo de las herramientas

tecnológicas requeridas para el uso del Ambiente Virtual de Aprendizaje;
habilidades sobre manejo de Computador, internet, Facebook, Google, y
Youtube. La tarcera fase denominada de aplicación, fue la encargada de
incorporar el Ambiente Virtual de Aprendizaje con las Aplicaciones de
Google® diseñado para los estudiantes, mediante el manejo del modelo
pedagógico constructivista y la cuarta fase denominada de evaluación, fue la
encargada de estimar el impacto que tuvo el proyecto en los estudiantes y las
competencias que lograron adquirir en el área.
Los resultados del trabajo aportaron nuevos caminos al quehacer
docente dentro del centro de trabajo creándose una capacitación para todo el
personal docente, asesoramiento en la implementación de los Ambientes
Virtuales de Aprendizaje (AVA) y creación de sitios web para casa materia
de la institución. Teniendo en cuenta la necesidad que tiene el docente de
innovar y enriquecer sus procesos pedagógicos, apoyados en las
herramientas virtuales que cada día se encuentran al alcance de los
estudiantes.
Por otro lado, el Ambiente Virtual de Aprendizaje fue recibido con
mucha aceptación dentro de los alumnos que conformaron la asignatura de
estudio.
Ambiente Virtual de Aprendizaje

Se entiende por ambiente virtual de aprendizaje (AVA) al espacio
físico donde las nuevas tecnologías tales como los sistemas Satelitales, el
Internet, los multimedia, y la televisión interactiva entre otros, se han
potencializado rebasando al entorno escolar tradicional que favorece al
conocimiento y a la apropiación de contenidos, experiencias y procesos
pedagógico-comunicacionales. Están conformados por el espacio, el
estudiante, el asesor, los contenidos educativos, la evaluación y los medios
de información y comunicación. (Ávila y Bosco, S/A).
Los ambientes de aprendizaje no se circunscriben a la educación
formal, ni tampoco a una modalidad educativa particular, se trata de aquellos
espacios en donde se crean las condiciones para que el individuo se apropie
de nuevos conocimientos, de nuevas experiencias, de nuevos elementos que
le generen procesos de análisis, reflexión y apropiación. Llamémosle
virtuales en el sentido que no se llevan a cabo en un lugar predeterminado y
que el elemento distancia (no presencialidad física) está presente.
La UNESCO (1998) en su informe mundial de la educación, señala
que los entornos de aprendizaje virtuales constituyen una forma totalmente
nueva de Tecnología Educativa y ofrece una compleja serie de oportunidades
y tareas a las instituciones de enseñanza de todo el mundo, el entorno de
aprendizaje virtual lo define como un programa informático interactivo de
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carácter pedagógico que posee una capacidad de comunicación integrada, es

decir, que está asociado a Nuevas Tecnologías. (Ávila y Bosco, S/A).
El constructivismo y la educación a través de un Ambiente Virtual de

Aprendizaje
El constructivismo en la educación contemporánea es tomado como
la teoría predominante basada en la conceptualización de los procesos de
enseñanza y aprendizaje. El enfoque constructivista lo componen varios
modelos de aprendizaje, y establece que la mayor parte de lo que entiende y
aprende el estudiante es construido por él mismo y que el conocimiento del
mundo se hace a través de representaciones que el mismo individuo
reestructura para su comprensión6. El presente trabajo se basa en tres
vertientes importantes que fundamentan teóricamente la experiencia práctica
que se desarrolló con la aplicación del AVA en la enseñanza – aprendizaje
de las asignaturas, las cuales son: la perspectiva sociocultural de Lev
Vygotsky, el aprendizaje significativo de David Ausubel y la teoría de las
inteligencias múltiples de Howard Gardner.
Lev Vygotsky desarrolló una teoría en donde los factores sociales,
culturales e históricos juegan un papel importante en el desarrollo humano.
Se plantea en (1978) el concepto de mediación el cual hace énfasis en las
formas en que las acciones humanas constituyen los escenarios
socioculturales y cómo éstos a su vez impactan y transforman las acciones
humanas7. Según Vygotsky en palabras de Pino Sirgado (2000, p. 39)8, “a
diferencia de los animales, sujetos a los mecanismos instintivos de
adaptación, los seres humanos crean instrumentos y sistemas de signos cuyo
uso les permite transformar y conocer el mundo, comunicar sus experiencias
y desarrollar nuevas funciones psicológicas”.
Es por tal motivo que la educación actual no puede estar lejos de los
nuevos espacios en que los jóvenes están viviendo a través de la red de
Internet, las nuevas formas de comunicación de los jóvenes a través de las
redes sociales de Youtube, Facebook, Google APP y Twitter, que al ser
aprovechadas por los docentes en la enseñanza de los conceptos podría hacer
que los estudiantes se interesen más por el aprendizaje. El docente cumpliría
un papel mediativo en donde el estudiante a través de aplicaciones
interactivas tendría la posibilidad de ir progresivamente construyendo los
nuevos conocimientos, integrando la enseñanza del docente y sus
experiencias socioculturales que viven cotidianamente.
El aprendizaje significativo según ideas de Ausubel (2000)9 se define
como un proceso a través del cual la tarea del aprendizaje está relacionada de
manera sustancial con la estructura cognitiva de la persona que aprende, esto
quiere decir, que los conocimientos previos que traen los estudiantes son de
suma importancia para el aprendizaje de los conceptos, por tal motivo a
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través de los videos educativos y las simulaciones virtuales se podría

estimular el auto aprendizaje en los estudiante, aprovechando las
experiencias previas que ellos viven cotidianamente en su entorno.
De acuerdo con las afirmaciones de Novak (2000)10 el aprendizaje
significativo subyace a la integración constructiva de pensamientos,
sentimientos y acciones, lo que permite afirmar que la educación no puede
darse en su totalidad dentro de un espacio cerrado en donde el estudiante se
cohíbe de expresar sus sentimientos y acciones libremente, es por tal motivo
que los Ambientes Virtuales de Aprendizaje a través de la creación de foros
de debate, comentarios y aplicaciones interactivas permiten al estudiante
expresar sus ideas de manera espontánea desde diferentes espacios,
indiferente del tiempo y sin presión del docente.
La comprensión de los conceptos y la manera de incentivar esto en
los estudiantes juega un papel importante dentro la concepción
constructivista. Howard Gardner (2000) cuestiona el currículo escolar porque
“con seguridad hace que los estudiantes memoricen datos y definiciones” en
lugar de potenciar la comprensión. Lo cual llevó a Gardner (1993) a la
creación de la teoría de las inteligencias múltiples11 la cual se define como
una aptitud de las personas para solucionar problemas o diseñar productos
que son valorados dentro de una o más culturas, es decir, hace referencia a
las habilidades útiles que tienen los estudiantes dependiendo de los
ambientes culturales en el que se relacionen, por ejemplo, cuando un joven
trabaja con su papá en labores de construcción, difícilmente desarrollará la
habilidad de lectura, y por el contrario tendrá grandes capacidades para el
trabajo manual y de fuerza.
Objetivo general
Diseñar, aplicar y evaluar un ambiente virtual de aprendizaje (AVA)
en el proceso de enseñanza y aprendizaje de la asignatura de Administración
de proyectos dentro del Instituto Tecnológico de Tláhuac II.
Objetivos específicos
• Identificar necesidades del curso de las asignaturas de Administración de
Proyectos y Desarrollo Sustentable respecto a la gestión del conocimiento
• Realizar un diagnóstico de uso de TIC´s en la práctica docente a los
profesores.
• Realizar un diagnóstico del uso de las TIC´s a los estudiantes que cursen
las asignaturas Administración de Proyectos y Desarrollo Sustentable.
• Diseñar de un Aula Virtual de cada asignatura como apoyo educativo al
estudiante.
• Construir un Aula Virtual de cada asignatura como apoyo educativo al
estudiante.
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• Implementar el Aula Virtual de cada asignatura a los estudiantes que

cursen las asignaturas Administración de Proyectos y Desarrollo
Sustentable.
• Evaluar el Aula Virtual de cada asignatura para el logro de los objetivos
del curso.
Situación problemática
El Instituto Tecnológico de Tláhuac II, es un miembro más de la
Dirección General de Educación Superior Tecnológica TECNM (antes
DGEST), misma que pertenece al Sistema Nacional de Educación Superior
Tecnológica (SNEST) perteneciente a la Secretaría de Educación Pública
(SEP). El Instituto Tecnológico de Tláhuac II es de reciente creación con
apenas 5 años de antigüedad dentro de la Dirección General de Educación
Superior Tecnológica, por lo que las personas al frente de los diversos
departamentos organizacionales que tiene el Instituto tienen que ir en
ocasiones contra el tiempo para hacer sus quehaceres laborales que les
exigen sus respectivos departamentos; ello trae como consigna que los
encargados de los departamentos organizacionales tienen que desarrollar
planeaciones y aplicarlas en tiempo y forma de acuerdo con los lineamientos
de un Sistema de Gestión de la Calidad y de Mejora Continua. En el área
académica se han trabajado a nivel individual, la enseñanza de las
asignaturas que se imparten en la Institución Educativa se ha caracterizado
por el uso del tablero y marcador como únicos recursos didácticos, esta
situación ha contribuido a la desmotivación y desinterés por parte de los
estudiantes frente a su proceso de aprendizaje.
Particularmente por la experiencia como docente encargado de
diferentes materias tales como: Desarrollo Sustentable, Inventarios,
Almacenes, Administración de Proyectos, etc., he observado algunas
dificultades para desarrollar el curso de manera presencial, en actividades
como el diagnóstico para utilizar oportunamente la información, la
organización y difusión de los materiales de estudio entre colegas y
estudiantes, también la aplicación de la autoevaluación, Coevaluación,
heteroevaluación y específicamente el seguimiento del estudiante para
realizar su portafolio de evidencias. Además de la inversión de tiempo y
dinero al momento de reproducir copias, exámenes y material de apoyo que
necesite la unidad de la materia.
Justificación
La educación en tecnología no puede darse en el marco de una sola
disciplina sino que debe darse como un campo de naturaleza interdisciplinar
que constituye un poderoso factor de integración curricular, ya que todas las
áreas de conocimiento de una u otra forma están siendo sistematizadas con el
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objetivo de hacerlas más dinámicas y eficaces. Hacer caso omiso de las

nuevas tecnologías computacionales en la enseñanza en la impartición de las
asignaturas en el Instituto Tecnológico de Tláhuac II está creando una
barrera entre la vida diaria de los estudiantes y las experiencias que tienen en
el colegio, ya que ellos viven en un mundo invadido de sistemas
informáticos y electrónicos que en su mayoría están controlados por
computadoras.
Una de las herramientas más importantes que se disponen para elevar
el nivel de competitividad en la Instituto Tecnológico, son los medios
computacionales interactivos, ya que permiten una mejor gestión y
entendimiento de los temas, creando en el estudiante una mentalidad
explorativa e investigativa, la cual es muy importante dentro de cualquier
proceso de enseñanza y aprendizaje de la física en la educación media
secundaria. Cualquier proceso de construcción de conocimientos está
mediado por un instrumento, ya sea material o simbólico. Los instrumentos
computaciones constituyen un apoyo excelente en el aprendizaje de los
conceptos, ya que permiten observar, escuchar, dinamizar, manipular e
interactuar con los fenómenos reales, simulados en ambientes virtuales,
motivando el Interés del estudiante por el estudio.
La dinamización del proceso de enseñanza y aprendizaje de los temas
a través de la aplicación de las TIC´s, traería herramientas interesantes
centradas en la explicación y comprensión, lo cual ayudaría a los estudiantes
a mejorar sus desempeños durante el curso; además que fortalecerían las
competencias tecnológicas necesarias en el mundo laboral. El trabajo se
dirigió a implementar en su mayoría software libre los cuales constituyen la
mejor opción para el diseño e implementación de ambientes virtuales en la
educación pública, porque ofrecen facilidad de manejo y baja inversión de
presupuesto por parte de la Institución Educativa, teniendo en cuenta la
situación económica actual del Instituto Tecnológico.
Metodología
El trabajo se comprendió en cuatro fases: la primera fase de
Planeación se analizó y revisó el temario de la asignatura
compone a dicha materia la segunda fase denominada de diseño, fue la
encargada de originar el diseño curricular y la planeación estratégica acordes
con los lineamientos curriculares y a los estándares de competencias dados
por el TECNM, también se dio origen al desarrollo de la materia en la
plataforma Google Site®; la tercera fase denominada de aplicación, fue la
encargada de incorporar el Ambiente Virtual de Aprendizaje diseñado con
los estudiantes, mediante el manejo del modelo pedagógico constructivista y
la cuarta fase denominada de evaluación, fue la encargada de estimar el
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impacto que tuvo el proyecto en los estudiantes y las competencias que

lograron adquirir en el área (Figura 1).
Cada actividad realizada en las fases fue diseñada considerando el
bienestar del estudiante y sus niveles de aprendizaje, ya que él fue el centro
de todo el proceso educativo llevado a cabo durante la ejecución del presente
trabajo.
Figura 1. Diagrama del diseño metodológico.
Fase de Planeación
En esta primera fase, se analizó y revisó el temario de la asignatura
compone a dicha materia. Para esto se muestra en la figura 5, la unidad 1 de
la asignatura de Administración de Proyectos.
Por otro lado, se revisó la plataforma Google Site® y cada una de sus
herramientas, para poder saber cómo adaptar el temario con las diversas
herramientas de dicha plataforma. Se revisaron diversas fuentes de consulta
como artículos, videos, etc. Esto con el fin de utilizar los mejores archivos
para la asignatura de estudio.
Como se puede observar en la figura 2, la cual muestra la Unidad I de
la asignatura a estudiar, se detalla los subtemas de dicha Unidad.
Figura 2. Ejemplo de la Unidad I de la Asignatura: Administración de Proyectos.
El temario completo de la materia se puede encontrar en el siguiente

enlace: http://ittlahuac2.edu.mx/documentos/materias-tics/ITIC-
2010225%20Administracion%20de%20Proyectos.pdf
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Fase de Diseño
En esta fase las actividades que se realizaron fueron las siguientes:
• Diagnóstico detallado de las herramientas tecnológicas con las que cuenta
la institución educativa, la información fue recopilada a través del
inventario disponible.
• Diagnóstico sobre los conocimiento previos que disponían los estudiantes
sobre el manejo de las herramientas tecnológicas requeridas para el uso
de Ambientes Virtuales de Aprendizaje; habilidades sobre manejo de
Computador, internet, Facebook, Google, y Youtube. Para tal fin se
desarrolló una encuesta basada en base a las competencias en el uso de
tecnología de los Estándares Nacionales de Tecnología Educativa para
Estudiantes (Díaz, 2013) NETS (por sus siglas en inglés National
Educational Technology Standards for Students), integra 15 preguntas de
respuesta cerrada agrupados en tres categorías: sensibilidad ante la
tecnología, habilidades informáticas y uso de la computadora, la figura 3
representa un ejemplo de una interrogante del cuestionario aplicado. La
población de estudio fue el grupo que estudia la asignatura de
Administración de Proyectos, esta población fue de 42 estudiantes. La
confiabilidad del estudio fue de 100% en esta encuesta aplicada.
¿Consideras importante el uso de la tecnología
para tu proceso de formación Académica?
100 88,0952381
80
60
37
40
9,52380952
2,38095238
20 4
4 1 1 0 0
0
Siempre A veces Nunca Ninguna de las
anteriores
No. De Alumnos % de pregunta
Figura 3. Ejemplo del resultado de la pregunta ¿Consideras importante el uso de la

tecnología para tu proceso de formación académica?
Para la categoría de sensibilidad ante la tecnología, se encontró que la

mayoría de los estudiantes que cursan la asignatura de Administración de
proyectos, consideran que el uso de la tecnología siempre es importante para
su formación académica y ubicaron a la informática como fundamental para
el futuro de su carrera profesional. Es decir, están conscientes de la
influencia positiva de la tecnología en la educación, de manera específica, en
su formación profesional.
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Por lo tanto es necesario promover que los profesores incorporen la

tecnología a su práctica docente, ya que con los resultados obtenidos es
posible darse cuenta que el alumno sí tiene la disposición y ha hecho
conciencia de la importancia que juega la tecnología en la formación
académica y el desempeño profesional.
Para el rubro de habilidades informáticas los resultados para esta
categoría muestran que más de la mitad de los alumnos encuestados saben
programar, lo que se puede deducir debido a que estudian Ingeniería en
TIC´S.
Otra característica, cursando la carrera de TIC´S la mayoría consideró
que está en un nivel avanzado en el dominio de Windows. Por último el
programa más usado por los estudiantes es Word, aunque también utilizan
casi de igual manera Power Point y Excel; y un porcentaje escaso emplean
Publisher. Lo anterior se puede justificar con el hecho de que los profesores
piden actividades que implican el uso de un procesador como Word, Excel o
Power Point.
Para la última categoría referente al uso de la computadora cada día
es más frecuente en los estudiantes. La mayoría usa la computadora no sólo
para aprender informática sino que la emplean como herramienta para
investigar, publicar, realizar tareas escolares, actividades lúdicas, etc.
La mayoría de los estudiantes encuestados respondieron que
empleaban la computadora como recurso didáctico y que consultan CD-
ROMs e Internet como fuentes de información. Por lo anterior es importante
incluir dentro de la planeación didáctica del profesor actividades que
fomenten los recursos educativos en CD-ROM, DVD-ROM, libros
electrónicos y en la red, y a la vez promover el uso de los existentes y de los
que se generen.
Otro dato significativo es que la mayoría tiene acceso a Internet en
áreas que no corresponden a su casa, por lo que se puede deducir que para
ejecutar sus tareas los estudiantes asisten a cafés internet, bibliotecas o
comercios donde pueden contratar el servicio por horas. Lo anterior nos
habla de la necesidad de buscar alternativas que permitan ofrecer mayores
posibilidades de que en los hogares de los estudiantes se cuente con
computadora y acceso a Internet.
Por otro lado los datos revelan principalmente que sí es muy usada la
computadora como medio de comunicación, sobre todo el correo electrónico,
la mayoría de encuestados, dijo tener al menos una cuenta de correo.
En base a esto, resulta necesario impulsar el buen uso de estas
herramientas, la ventaja es que los alumnos ya los conocen y los saben usar,
sólo habría que incorporarlos a los procesos de enseñanza-aprendizaje. De
manera muy particular, los foros de discusión y las videoconferencias ya que
son un medio efectivo para la comunicación y la educación en general.
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• Descripción de la Plataforma Google Site®, se explica de forma

detallada la conformación de la Asignatura creada y diseñada en esta
plataforma; así mismo se cuidadosa cada una de las partes de la asignatura y
herramientas de Google APP® que también formaron parte de este Ambiente
Virtual de Aprendizaje dentro de la asignatura de Administración de
Proyectos, como lo fue: Google Drive®, Google Group®, Google Docs®,
Google Pictures®, Google Classroom® y Flubaroo®. La figura 4 muestra un
ejemplo de la pantalla principal del Ambiente Virtual de Trabajo (AVA).
Figura 4. Ejemplo de Pantalla Principal del Ambiente Virtual de Trabajo.
Descripción de la Plataforma Google Site®

En este apartado se explicará cómo se llevó a cabo el diseño de la
asignatura en la plataforma Google Site®.
Para comenzar, se explica que está asignatura, como otras que un
servidor ha importado se encuentran ubicadas en: www. gmail.com, con una
cuenta de usuario y una contraseña. La figura 5 muestra el ingreso a la
plataforma antes mencionada
Figura 5. Imagen de ingreso a la plataforma Google Site®
Una vez expuesto lo anterior, la asignatura que aparece mencionada

en este trabajo y aparece en la figura anterior tiene la siguiente estructura:
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• Encabezado. En este apartado se observa el nombre de la asignatura y el

logotipo de la institución a la cual pertenece. La figura número 8 muestra
la pantalla principal de la asignatura de Administración de Proyectos.
• Block de notas. Sirve para publicar algún aviso importante de la
materia.
• Documentos. En esta sección se publicaron archivos importantes como:
Instrumentación por sesión, Examen Diagnóstico, Calendario Escolar,
plantillas del proyecto final, etc. Cabe mencionar que sirvió de mucha
esta sección, ya que el estudiante desde un lugar con conexión a internet
podía conocer cómo se trabajaría la asignatura, conocer las fechas
importantes de la Universidad y conocería como serían los exámenes, ya
que ya no serían de la forma tradicional.
• Rúbricas. Esta sección se publicaron las diferentes rúbricas de trabajos
que se utilizarían a lo largo de la asignatura, también se dio una
explicación de cada una de ellas y sobretodo ejemplos de cada una de
ellas y el formato de la rúbrica de la misma.
• Trabajos de Unidad. En esta sección se publicaron las actividades a
realizar por unidad.
• Barra lateral. En esta barra se publicaron secciones como: Trabajos de
Unidades, Tutoriales, Contáctame y Evidencias de Unidades.
• Trabajos de Unidad. En esta sección se publicaron las actividades a
realizar por unidad.
• Tutoriales. En esta sección se publicaron tutoriales tomados de
Youtube®, estos tutoriales son del uso del Microsoft Project®.
• Contactame. En esta sección se publicó el horario de trabajo, celular y
correo en el que los estudiantes de la asignatura podían contactar al
responsable de la asignatura.
• Evidencias. En esta sección se publicaron las evidencias de la asignatura
de los estudiantes de la asignatura, cabe mencionar que también sirvió
para el portafolio de evidencias de la misma materia y sobretodo, ayudó
a tener un ahorro de espacio, ya que los portafolios de la Universidad son
de forma física.
La asignatura se puede consultar en el siguiente enlace:
https://sites.google.com/a/ittlahuac2.edu.mx/administracion_proyectos/
Fase de Aplicación
En esta Fase se implementó el modelo pedagógico constructivista en
la búsqueda de fortalecer la autonomía del estudiante como sujeto activo. Las
actividades se elaboraron buscando potencializar el auto-aprendizaje
continuo y la retroalimentación respecto a los aprendizajes que el estudiante
adquirió, desarrollando competencias como capacidad para tomar decisiones,
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emitir juicios de valor a través de los comentarios. En este proceso el papel

de profesor fue el de mediador del conocimiento por medio de la aclaración
de dudas y profundización de los temas abordados. Para la fase de aplicación
del proyecto se basó en la estructura metodológica de la Tabla 1, la cual fue
evaluada a través de la matriz FODA:
Tabla 1. Actividades ejecutadas en la fase de aplicación.
ACTIVIDAD DESCRIPCIÓN
Nivelación del conocimiento sobre el manejo de las
1 Inducción herramientas tecnológicas básicas para la aplicación del
proyecto.
Presentación de un video educativo a los estudiantes sobre el
2 Aprestamiento. tema.
Cada estudiante debe de plantear ideas a través de
comentarios en YOUTUBE.
Conceptua- El docente expuso el tema mediante diapositivas, tratando
3 lizació de resolver todas las interrogantes que surgieron en los
del tema. comentarios.
Realización de una práctica real en el laboratorio integrado
de ciencias del Instituto Tecnológico de Tláhuac II, donde
el estudiante presentó un informe en medio digital de la
práctica realizada.
Aplicación de los Manejo de simulaciones virtuales de apoyo implementadas
4 conceptos en por el docente, con el fin de promover el auto aprendizaje
problemas reales. en el estudiante como complemento en las actividades
teóricas o experimentales del área, luego cada estudiante
debe plantear ideas a través de comentarios en Facebook.
Resolución por parte del estudiante el taller
complementario del tema elaborado por el docente, el cual
debe presentarlo como trabajo escrito en forma digital.
Ejecución y Aplicación de una evaluación en línea tipo pruebas saber a
5 evaluación. los estudiantes, con el fin de medir los conocimientos
adquiridos, y tratar de observar las falencias y/o comentarios
realizados por ellos, para entrar a mejorar el proceso.
Fase de Evaluación
Esta fase consistió en la definición de una serie de parámetros
necesarios para la evaluación del impacto que tuvo el proyecto en el proceso
de enseñanza y aprendizaje de la asignatura, los cuales se relacionan a
continuación:
Después de desarrollar las actividades de la fase de aplicación, se
realizó una auto-evaluación a cada estudiante de la unidad; con el objetivo de
conocer el impacto que tuvo las diferentes aplicaciones virtuales y la
metodología implementada durante ese proceso, así como la disposición de
ellos frente a la clase, para la evaluación de este parámetro se desarrolla el
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formulario. Por otro lado a través del esquema de valoración propuesto por el
TECNM se desarrollaron las evaluaciones en línea y dicho puntaje se
comparó con los resultados alcanzados respecto al semestre anterior; en la
figura 6 se muestra un ejemplo de pregunta usada en la prueba aplicada en
línea a los estudiantes
Figura 6. Ejemplo de Examen en Línea
Según el cuadro comparativo entre las evaluaciones realizadas del

semestre pasado y el simulacro de evaluación tipo pruebas en línea
implementado en el proyecto, se observa un aumento de un punto en la
prueba de Introducción a la Administración de Proyectos e Inicio del
Proyecto, lo que muestra un impacto positivo en la implementación del
Ambiente Virtual de Aprendizaje (AVA) en el proceso de enseñanza y
aprendizaje de la asignatura: Administración de Proyectos, ver tabla 2.
Tabla 2. Comparación de Puntaje.
Puntaje semestre Evaluación Puntaje
anterior En Línea
Introducción a la Administración de 9
8 Proyectos
Inicio del Proyecto 9
Resultados y discusion
De acuerdo con los contenidos descritos en el currículo se diseñó el
material didáctico a través de textos guías, producción personal, consultas en
165
Internet, etc. Y se adaptó de acuerdo con los estándares básicos de

competencias y con los lineamientos que envían el TECNM. Las
presentaciones fueron elaboradas en Power Point las cuales son dinámicas,
sencillas de leer y comprender, para que el estudiante se motive a estudiar los
contenidos temáticos allí consignados
Las temáticas abordadas en las clases virtuales de las asignaturas de
estudio fueron: Prácticas, Foros de interacción entre estudiantes y profesores,
videoconferencias, etc.
Las presentaciones creadas como apoyo educativo al docente y
estudiante fue la parte más importante del Aula Virtual de las asignaturas de
estudio, ya que estas enlazan de manera sistematizada todas las demás
herramientas virtuales y le da un sentido lógico a todos los conceptos
tratados en los otros materiales didácticos trabajados. Por lo tanto fue
importante realizar un manejo pertinente de cada una de las actividades
consignadas en la presentación, buscando siempre la claridad y la sencillez
en los contenidos.
Los resultados del trabajo impactaron a toda la comunidad educativa
de la Institución, creándose un comité de TIC´s encargado de organizar
capacitaciones a los profesores, asesoramiento en la implementación de los
Ambientes Virtuales de Aprendizaje y creación de la página web de la
institución.
Finalmente es importante resaltar que como resultado de la ejecución
del trabajo final de la asignatura dentro del Instituto Tecnológico de Tláhuac
II, dispone de un sitio web público por el cual la comunidad educativa pueda
acceder a la información sobre las actividades que se desarrollan y se
desarrollaron durante la aplicación del mismo; también se encuentra
conectado a través de las redes sociales de Facebook, y Youtube.
Conclusion
El uso de las Tecnologías Informáticas de la Comunicación (TIC)
potencializó positivamente la enseñanza de la Asignatura en la Institución
Educativa. La creación y uso de Objetos Virtuales de Aprendizaje (OVA) a
través de herramientas tecnológicas como Facebook, Youtube y Google APP
motivó a los estudiantes de la materia en estudio al aprendizaje autónomo en
los módulos de Inicio del proyecto, Administración del alcance, los
recursos humanos y la comunicación, Administración del tiempo y los
costos, Administración de la calidad y los riesgos, Administración de
abastecimiento e integración y Ejecución, control y cierre.
La enseñanza de la asignatura mediante el uso de Ambientes
Virtuales de Aprendizaje (AVA) facilitó el aprendizaje de conceptos, la
comprensión del conocimiento, el fortalecimiento en las actividades
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experimentales, la interacción comunicativa y la motivación de los

estudiantes.
El uso del AVA ofreció a los estudiantes formas diferentes de acceso
a los conceptos de las asignaturas y facilitó la interacción entre los conceptos
y su aplicación en contextos cotidianos.
Los procesos de evaluación que ofreció el AVA permitió a los
estudiantes la entrega de sus trabajos a través de medios virtuales, situación
que contribuyó a la disminución en consumo de papel y tinta lo cual
contribuyó a la protección y el cuidado al ambiente dentro y fuera de la
institución educativa creando en los estudiantes la cultura y el respeto por la
naturaleza.
Por último, comparando el rendimiento del semestre pasado con el
actual, se observó un incremento de un punto con el semestre anterior, lo
cual demuestra que es buena opción el uso de un Ambiente Virtual de
Aprendizaje.
Agradecimientos
•A mi tutor el doctor Díaz Colín Edgardo por su apoyo y asesoramiento en
el proyecto.
•A mis alumnos Flores Arroyo Azucena, Alejaldre Martínez Erik G.,
Yescas Hernandez Suriel y Aguilar Zamudio Cristian por su apoyo y
comprensión en el proyecto.
•Al director Maestro Oziel Quiroga Chapa por su apoyo en la ejecución de
este proyecto.
•A mis estudiantes de la asignatura Administración de Proyectos por su
paciencia y colaboración en este proyecto.
References:
Educaweb.com. Formación virtual, educación a distancia y e-learning. [En
línea]. Disponible en
http://www.educaweb.com/esp/servicios/monografico/formvirt/opinion0.asp
Internet; accesado el 10 de Mayo de 2015.
Aura Interactiva.¿Qué es el Elearning? [En línea]. Disponible en
http://www.aurainteractiva.com/espanol/SobreeLearning/queese-
learning.htm; accesado el 18 de Marzo de 2015.
Apdaula.com. Entornos a Aulas y Campus Virtual. [En línea]. Disponible en
http://www.teleformacion.edu/avirtual.htm#INSTITUCIONES ; Internet;
accesado el 15 de Mayo del 2015.
Ballesta Pagán, Javier. Educar para la comunicación masiva: un reto en la
formación del ciudadano. [En línea]. Disponible en
http://dewey.uab.es/pmarques/evte/ballesta1.doc; Internet; accesado el 14 de
Enero de 2015.
167
Concord Consortium. Método de Concord. [Fuera de línea]. Estuvo

disponible en http://www.concord.org; Internet; accesado el 25 de Mayo de
2015.
Del Toro Rodríguez, Mario ; Labañino Rizzo, César. Universidad
Pedagógica Enrique José Varona.Producción de multimedias educativas para
la escuela cubana. [En línea]. Disponible en
http://cvc.cervantes.es/obref/formacion_virtual/edicion_digital/toro.htm ;
Internet; accesado el 25 de Marzo del 2015.
Duart, Joseph Maria. Aprender sin distancias. [En línea]. Disponible en
http://www.uoc.edu/web/esp/articles/josep_maria_duart.html ; accesado el
23 de noviembre de 2014.
Duart, Joseph Maria. Los Materiales Educativos en la Educación Virtual. [En
línea]. Disponible en
http://tlali.iztacala.unam.mx/~recomedu/otros/matdidacIV/magistrales/josed
uart.html Internet; accesado el 25 de Agosto de 2014.
EduLab. Los campos Virtuales: Un Nuevo escenario para la docencia
universitaria. [En línea]. Disponible en
http://www.edulab.ull.es/campusvirtuales/informe/2-ParteI.doc ; Internet;
accesado el 5 de Mayo de 2015.
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Enseñar Y Aprender: La Representación Mental De

Docentes Y Estudiantes En Los Diferentes Niveles
Educativos
Dra. Graciela Lis Rossi

Doctora en Psicología. Licenciada en Psicología. Licenciada en Pedagogía
Universidad Nacional de La Pampa (UNLPam) Facultad de Ciencias
Humanas. Cátedra de Psicología I
Abstract
The problem of how to change or improve attitudes towards teaching
and learning, both in students and in experienced teachers, appears in all
teacher training degrees. The behaviors that make up this attitude generally
hold in certain common beliefs and social representations among teachers.
This project takes as its object of analysis the type of mental representation
on teaching and learning that teachers and students have. This investigation
aims to systematize and analyze the characteristics and singularities that this
social construction acquires in relation to the different developmental stages
and levels of formal education in which subjects perform. It tries to reveal if
there are significant differencies among teachers of different age groups
and/or among teachers who work in different levels of formal
education. And, if there might be a possible stage development within the
social construction of teaching and learning. For this reason the "Educational
Partner" test is used as a technique to apply to the sample.
From the information obtained through the instruments and statistical
analysis, results are presented and a regional scale is prepared. In this paper
there will be presented the analysis results of the teachers sample in initial
and primary level of education. Important contributions are expected for the
diagnosis, prognosis and counseling in Educational Psychology, in
Developmental Psychology and in Psychodiagnosis, as well as to contribute
to improve the quality of education and teacher training.
Keywords: Mental representation/teach/learn/ development stage/education
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Resumen
El problema de cómo cambiar o mejorar la actitud hacia el enseñar y
aprender, tanto en los estudiantes como en docentes experimentados, se
presenta en toda carrera de formación pedagógica. Las conductas que
componen esta actitud, generalmente, se sostienen en ciertas creencias y
representaciones sociales comunes entre los docentes. Este trabajo presenta
un avance de una investigación desarrollada en la UNLPAM que toma como
objeto de análisis el tipo de representación mental sobre enseñar y aprender
que poseen los docentes y estudiantes de las carreras de formación docente.
Uno de sus objetivos es sistematizar y analizar las características y
singularidades que adquiere esa construcción social en relación con los
diferentes niveles de educación formal en los que se desempeñan los sujetos.
En este caso, a partir de la información obtenida a través de los instrumentos
y del análisis estadístico, se exponen los resultados obtenidos de los docentes
de nivel inicial y de nivel primario de enseñanza. Se esperan importantes
aportes para el diagnóstico, el pronóstico y el asesoramiento en la Psicología
Educacional, en la Psicología Evolutiva y en el Psicodiagnóstico; así como
también contribuir para el mejoramiento de la calidad educativa y de la
formación docente.
Palabras claves: Representación mental/enseñar/aprender/etapa

evolutiva/educación
Introduccion y Antecedentes
Los estudios que involucran la representación mental del enseñar o
aprender se han orientado, principalmente, a explorar los problemas de
aprendizaje o de orientación vocacional (Romero, 2007; Pozzi, 2011).
También se ha realizado el estudio de la vida de los docentes en relación a
las perspectivas acerca de los procesos de reforma, restructuración y
reconceptualización pedagógica (Freeman, 2002, Goodson & Numan, 2002 y
Maclellan & Soden, 2003) considerando que si las creencias de los docentes
no se toman en cuenta, lo más probable es que se obstruyan dichos cambios
(Díaz y colbs. 2012). Sin embargo, la investigación que se propone en este
estudio considera relacionar el nivel de educación formal en el que ejercen
los docentes sus prácticas, con dicha representación.
“El entramado intelectual del profesor se denomina teorías,
concepciones, pensamientos, creencias, representaciones, conocimientos o
saberes. Estos sistemas conceptuales se originan y se desarrollan en la
experiencia y se abstraen de un conjunto de experiencias almacenadas en la
memoria; están determinadas por los contextos educativos; son eclécticos,
desorganizados, parciales y sin cohesión; no tienen por qué reproducir
significados estandarizados o comúnmente aceptados y, a diferencia del
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conocimiento científico, tienen un carácter subjetivo, popular y temporal;

son personales, particulares y específicos; se mantienen normalmente
implícitos; a pesar de su resistencia al cambio, pueden evolucionar por
influencia de nuevas experiencias y procesos de debate (Camps, 2001: 210)”.
(Díaz y colbs. 2012)
El estudio de las creencias es uno de los constructos psicológicos más
importantes para la formación de docentes (Freeman, 2002, Levy & Ammon,
1996, Pajares, 1992 y Tillema, 1998). Existe gran cantidad de literatura que
sugiere que las creencias que sostienen los docentes tienen un impacto
considerable tanto en sus percepciones como en sus juicios, los que, a su vez,
afectan su actuación en el aula (Biddle, et al., 2000). “Para comprender
mejor el proceso de enseñanza-aprendizaje, es preciso indagar tanto en lo
que sucede en las clases como en las fuerzas que operan en profundidad bajo
las actuaciones visibles de los docentes. Esta información, sin duda, resulta
relevante si se pretende dar respuesta a los nuevos paradigmas educativos
que han impactado la praxis pedagógica en muchas aulas.” (Díaz y colbs.
2012) Debido a esto, los estudios acerca de las creencias de los docentes y
sus actuaciones de aula han aumentado considerablemente durante este
último tiempo (Díaz y colbs. 2012; Bucci, 2002 y Mae, 2004).
Uno de los tests proyectivos más usados para intentar capturar estas
representaciones y creencias internas es el test de Pareja Educativa. Esta
técnica proyectiva de estimulación gráfica y verbal es una adaptación del test
de las Dos Personas de J. Bernstein (Hammer, 1988) fácilmente aplicable a
todas las situaciones en relación al acto de enseñar y aprender y ha sido
utilizada fundamentalmente para el diagnóstico en los problemas de
aprendizaje, dificultades en la continuación de estudios o elección de
carreras en orientación vocacional. Consiste en solicitar al sujeto que: dibuje
dos personas (una que enseña y otra que aprende) escriba una historia que las
relaciones a ambas y coloque un título a dicha historia (Casullo, 2000).
También en el ámbito extraescolar, ha formado parte de un diseño
psicotécnico-laboral en la selección de postulantes para el desempeño de
actividades docentes (Pozzi 2011). A través de esta técnica, además, se ha
investigado las representaciones que construyen los estudiantes, sobre
prácticas profesionales y laborales de futuro, en el momento de su ingreso al
profesorado de Nivel Inicial, durante el cursado y sobre finales de la carrera
(Romero, 2007). Como todo Test Proyectivo, además nos permite conocer
las creencias implícitas y representaciones no conscientes, por las cuales el
sujeto puede verse influido en su práctica aunque no las tenga explicitadas
para sí (González, et al., 2001 y Scovel, 2001) Esto implica investigar el lado
más oculto de la enseñanza (Richards, 1999, Roberts, 2002 y Tsui, 2003)
Este trabajo presenta un avance de una investigación desarrollada en
la UNLPAM que toma como objeto de análisis el tipo de representación
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mental sobre enseñar y aprender que poseen los docentes y estudiantes de las
carreras de formación docente. Uno de sus objetivos es sistematizar y
analizar las características y singularidades que adquiere esa construcción
social en relación con los diferentes niveles de educación formal en los que
se desempeñan los sujetos. En este caso, a partir de la información obtenida
a través de los instrumentos y del análisis estadístico, se exponen algunos de
los resultados obtenidos de los docentes de nivel inicial y de nivel primario
de enseñanza. Pretende ser original en este aspecto que une una técnica de
Psicodiagnóstico al campo de la Psicología Educacional y de la Pedagogía.
Descripción del proyecto

Para Crookes (2003), Hamel (2003), Harmer (1998) Moll (1993),
Tillema, (1998) y Williams & Burden (1999) las creencias de los docentes
influyen en su actuación más que los conocimientos disciplinarios que ellos
poseen. “Las creencias tienden a estar limitadas culturalmente, a formarse en
una época temprana de nuestra vida y a ser resistentes al cambio. Las
creencias acerca de la enseñanza parecen estar bien asentadas cuando un
estudiante llega a la universidad. Ellas están íntimamente relacionadas con lo
que se cree que se sabe, pero ofrecen un filtro eficaz que discrimina,
redefine, distorsiona o modifica el pensamiento y el procesamiento de la
información posteriores.” (Díaz y colbs. 2012).
Las instituciones formadoras de docentes (como es el caso de la
UNLPAM en Argentina), a menudo se encuentran con la enorme labor de
intentar modificar la construcción social previa, que traen consigo los
sujetos, con respecto a lo que es enseñar y aprender; para así lograr que
incorporen los nuevos conocimientos acerca de la educación y lo puedan
transferir en la práctica. En nuestra región (La Pampa, Argentina) no existen
estudios que den cuenta de cuál es la representación mental preponderante en
nuestros docentes y aspirantes a docentes. Esto hace difícil la realización de
un diagnóstico educacional diferencial; como así también, la comprensión
de por qué se trabaja de modos muy diferentes a los que aparentemente
fueron formados.
Mencionaremos los objetivos iniciales de esta investigación, aunque
en esta comunicación presentamos sólo un avance parcial de los resultados:
1) Conocer la representación mental que tienen sobre enseñar y
aprender los docentes y estudiantes de nuestra región.
2) Investigar si existe etapas evolutivas en dicha construcción social,
reconociendo las diferencias significativas de representaciones según la edad
de los sujetos.
3) Comparar las construcciones sociales de los docentes según el
nivel de educación formal en que se desempeñan.
4) Obtener un baremo regional del Test de Pareja Educativa.
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Nuestra Hipótesis inicial es que la Representación Mental (RM) de

los sujetos acerca de lo que es enseñar y aprender está en relación con la
etapa evolutiva que atraviesa y con su inserción laboral en los diferentes
niveles de educación formal.
Por lo tanto, esperamos que sujetos de una misma etapa evolutiva y/o
con una inserción laboral semejante tengan una RM similar; permitiéndonos
también conocer las representaciones sociales comunes (o respuestas
populares) y la construcción de un baremo local de medición a través del
Test de Pareja Educativa. De esta manera, podremos aportar elementos de
diagnóstico, de pronóstico, de asesoramiento en la Psicología Educacional,
en la Psicología Evolutiva y del Psicodiagnóstico. Y, contribuir al
mejoramiento de la calidad educativa y de la formación docente.
Esto presupone delimitar el objeto de estudio como la RM
considerando:
A) La relación maestro-alumno como imagen y práctica social
construida sostenida en creencias o preconceptos.
B) La idea de representación como construcción social y en un devenir
histórico.
C) La existencia de representaciones internas de la enseñanza y del
aprendizaje que pueden influir nuestra conducta externa o formas de
expresión (tal como sucede en el dibujo y la historia escrita que se
solicita en la toma del Test Proyectivo Gráfico, por ejemplo).
D) Cada persona tiene una pareja internalizada relacionada con enseñar
y aprender, que puede proyectar graficando su representación
subjetiva y relatando acerca del vínculo que establecen ambos
personajes (maestro-alumno).
E) Los test proyectivos gráficos, nos permiten obtener toda esta
información acerca de cómo se ubica el sujeto frente a la situación de
aprendizaje y enseñanza; e incluso acceder no sólo a ciertas creencias
o preconceptos sino también a aspectos y fantasías de los cuales el
sujeto no es conciente.
Metodología y técnicas
Diseño: Se trata de una muestra incidental de aproximadamente 600
docentes y aspirantes a docentes entre 18 y 60 años, de ambos sexos,
residentes en La Pampa. En este estudio tomaremos 100 profesores de nivel
primario y 50 profesores de nivel inicial para analizar y presentaremos una
parte de los resultados del diseño general de la investigación que
corresponde a un estudio descriptivo-comparativo para evaluar:
a) qué es enseñar y qué es aprender para los sujetos de la muestra;
b) la relación docente-alumno que es capaz de establecer;
c) el tipo de vínculo que tiene con el objeto de aprendizaje;
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d) si existen diferencias entre a, b, o c; según el nivel de educación

formal en que ejercen la docencia.
Instrumentos: Test de Pareja Educativa. Escala elaborada por el
equipo de investigación para el análisis sistemático de dicho test con Análisis
Transaccional Integrado. Encuesta para evaluar edad y nivel de educación
formal.
resultados parciales de la poblacion de profesores de nivel inicial (n. i.) y

de nivel primario (n. p.)
La población analizada corresponde a 100 docentes pertenecientes al
nivel de enseñanza primaria, con un rango de edad entre los 22 y los 50 años,
cuya mediana de edad es de 35 años. En cuanto a la distribución por género,
se observa una mayoría de docentes de género femenino 94% y un 6% de
docentes de género masculino.
Para el análisis de las representaciones internalizadas sobre enseñar y
aprender expresadas en las historias del test de Pareja Educativa y
codificadas en la Escala de Análisis Sistemático; se recurrió a la Teoría del
Análisis Transaccional de la Personalidad, desarrollada por Eric Berne
(1985) e integrada por el Dr. Kértész (2010) en Argentina. Para esta teoría la
personalidad está formada por tres estados del Yo total: el Padre, el Adulto y
el Niño que conforman un sistema de emociones y pensamientos,
acompañado de un conjunto afín de patrones de conducta (Berne, 1985).
Cada uno de estos según la modalidad de conducta predominante puede
encontrarse en diferentes sub-estados (Padre Crítico o Nutritivo, Adulto,
Niño Libre, Sumiso o Rebelde) que a su vez pueden ser positivos (+) o
negativos (-). Las transacciones o interacciones serían los intercambios de
estímulos y respuestas entre estados del Yo específicos de diferentes
personas. (Kertész, R. 2010). El educador, en cada momento de su tarea
educativa, según actúe desde uno u otro de los estados de su yo, estimulará
diferentes respuestas de los estados del Yo de sus alumnos. Por ejemplo,
colocarse en un estado de Yo de Padre Nutricio positivo podría estimular
respuesta de parte del alumno como Niño Libre positivo.
En la muestra de profesores que se desempeñan en el Nivel Primario
(N. P.) se puede encontrar que la forma de intercambio entre docente y
alumnos es en un 51% del tipo cooperativo. A lo que se suma un 7% de
vínculos basados en el andamiaje vigotskiano. Estos tipos de vínculos
cooperativo y de andamiaje son aquellos que propician el intercambio
productivo y facilitan la comunicación. Otras formas vinculares negativas o
deficitarias como la dependencia, la competencia, la agresión no alcanzan
valores significativos. Sólo se podría destacar un 16% perteneciente a una
modalidad vincular en la que la relación iría en una sola dirección (sin
174
posibilidad de intercambio o de verdadera interacción entre docente y

alumno).
Del análisis parcial de la población de 50 docentes que se
desempeñan en el Nivel Inicial (N.I.) con un rango de edad entre los 21 y los
50 años, se pudo encontrar que también el vínculo que se establece entre
docente y alumno es predominantemente cooperativo (54%) y en un contexto
áulico. Además, la mayoría representa al Enseñar como algo interesante y el
Aprender como algo fácil o enriquecedor. Un 40% de la población dibuja o
se refiere a objetos concretos de aprendizaje (tales como pizarrón, dibujos,
libros, etc.) mientras que el resto no proyecta ningún tipo de objeto de
aprendizaje.
Del análisis estructural (que remite a lo intrapersonal) se desprende
que en una proporción ligeramente superior (45%) predomina en el grupo de
docentes de N. P. la imagen internalizada de un sujeto que aprende como
Niño Libre positivo que se rige por lo biológico, expresa sus emociones,
crea, utiliza la intuición y la curiosidad como modo de conocer. En una
proporción, relativamente cercana a la anterior, identificamos un 29% de
docentes (de entre 29 y 39 años de edad) que esperan encontrarse con un
sujeto que aprende con las características de Niño Sumiso o Adaptado
positivo. Es decir, un sujeto que acepta la disciplina, que es respetuoso,
respeta las normas y acata órdenes.
Del análisis parcial de la población de Docentes de N. I., también se
pudieron encontrar (pero en proporciones similares) estas dos formas de
representación dominantes de Alumno: A) como Niño Sumiso o adaptado
(44%) o B) como Niño Libre creativo (38%).
Con relación a la representación de docente con la cual se identifican
mayoritariamente los docentes de Nivel Primario encontramos dos
categorías importantes:
• La categoría Adulto (que podría corresponderse con una imagen
internalizada de un docente que se desempeña con una conducta racional,
analítica, lógica, ligada a la realidad) se encuentra representada por un 41%
de los docentes, dentro de la cual un 16% corresponde a la categoría Adulto
+.
• La categoría de Padre Nutricio + con un 36% (que podría
corresponderse con una imagen internalizada de un docente que brinda
protección, apoyo al crecimiento, orientación, comprensión, consuelo).
175
Representation of teachers that initial

and primary level`teachers have
Padre Nutritivo Adulto

60
50
50
41
40 36 Nivel Primario
Serie1
Nivel Inicial
Serie2
30 25
Serie3
Primary Level
20 Initial Level
Serie4
10
0
Nutritive Father Adult
1
Gráfico 1: Análisis comparativo parcial de la población de docentes de la

representación del maestro:
a) como Padre Nutritivo +, N I. (50%) supera las proporciones de la
muestra de profesores de N. P. (36%)
b) como Adulto N.I. (25%) se encuentra por debajo de los profesores de
N. P. (41%)
Representation of Student that initial

and primary level`teachers have
Niño Sumiso Niño Libre

50
44 45
45
40 38
35
29 Nivel Primario
Serie1
30
Nivel Inicial
Serie2
25
Primary Level
Serie3
20
Initial Level
Serie4
15
10
5
0
Submissive Child 1 Free Child
Gráfico 2: Análisis comparativo parcial de la población de docentes de la

representación del alumno:
a) como Niño Sumiso: N I. (44%) supera las proporciones de la muestra
de profesores de N. P. (20%)
b) como Niño Libre: N I. (38%) se encuentra por debajo de los
profesores de N. P (45%).
Conclusion
De manera que a partir de los datos preliminares aportados, se podría
inferir que existe un porcentaje significativo de docentes trabajando en la
escuelas primarias de nuestra provincia (La Pampa) que expresan una
176
representación mental positiva de un docente que enseña desde una conducta

racional, que brinda apoyo y colabora con acciones concretas contribuyendo
al crecimiento individual de los alumnos. También, docentes que estando en
un nivel inicial (con niños más pequeños) se muestran predominantemente
protectores y comprensivos, orientando y sosteniendo el crecimiento.
Asimismo, parecería que estos docentes sostienen expectativas acerca
de establecer un vínculo de tipo cooperativo o colaborativo con un alumno
creativo, curioso, que desea y le interesa conocer, que pregunta, capaz de
adaptarse a las reglas y respetar el ámbito en el que se educa.
Cabe preguntarse si estos resultados parciales representan una
muestra del cambio de modelo tradicional de enseñanza-aprendizaje
(específicamente respecto del modo de concebir el rol del docente y del
alumno) y si representaciones de este antiguo modelo (que se ha intentado ir
modificando a través de la formación docente en nuestra universidad)
finalmente se han reemplazado por otras representaciones más productivas.
También se podría poner a consideración si las representaciones que
actualmente poseen nuestros docentes (que tal como se deseaba, parecen
estar lejos del modelo tradicional de enseñanza), están de acuerdo con la
realidad objetiva de nuestras escuelas, o bien, entran en confrontación con
ella encontrándose con una labor frustrada al esperar algo que finalmente
puede ser sólo una ilusión. Y, si esta ilusión es parte de la formación
universitaria que no puede evitar formar a docentes para generaciones de
alumnos que ya pasaron.
Los datos empíricos que aportaría el profundizar esta investigación
podrían proporcionar herramientas útiles para hacer intervenciones que
optimicen el desarrollo de las prácticas educativas tanto iniciales como a lo
largo del tiempo, aumentando el conocimiento de las improntas culturales
laborales y permitiendo pensar en estrategias y políticas de modificación.
Contribuiría además con elementos de diagnóstico, de pronóstico, de
asesoramiento y tratamiento tanto en el área de la Psicología Educacional,
del Aprendizaje, de la Orientación Vocacional y del Psicodiagnóstico, así
como en el área de la formación pedagógica.
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181
Development Of A Methodology To Estimate Ghgs

Produced By The Beef Chain In Argentina
M. Eng. Gustavo Idígoras

Ministry of Agriculture, Livestock and Fisheries – Agriculture Secretariat
M. Eng. María Inés Jatib
Universidad Nacional de Tres de Febrero. Logistics and Food Program
Eng. Marina Bentivegna
Universidad Nacional de Tres de Febrero -National University of Tres de
Febrero-Buenos Aires, Argentina
Abstract
The world is nowadays facing a great challenge: the production of
food in harmony with the environment. Air pollution resulting from livestock
activities and the existing possible solutions are shown as elements of vital
importance. This fact definitely leads us to consider this issue from the
global, national and local point of view. Each country faces different
situations in terms of emissions which result directly from the production
activities circumstances. Livestock in Argentina represents a substantial
portion of the agricultural activities. Therefore, emissions produced become
critical to any climate change mitigation and adaptation policy.
Currently, satellite data can be obtained from an atmosphere scanning with
territorial and temporal segregation. This information makes possible to
achieve a global worldwide coverage, however, of low accuracy. Although it
is not possible to identify sources and specific sumps, data on large areas can
be achieved.
Within this context, this project 5 has been framed mainly focused on the
creation of estimates of greenhouse gas emissions (GHG) produced by the
beef value chain in Argentine on different production scenarios.
This Study has been carried out and promoted by the Ministry of
Agriculture, Livestock and Fisheries, managed and coordinated by the
5
Emisión de gases de efecto invernadero en la cadena de valor de la carne bovina
[Greenhouse Gas Emissions of the Beef Value Chain] AACREA [Argentine Association of
Regional Consortiums for Agricultural Experimentation]. August 2014. Final Report in the
frame of the Specific Agreement set by the Ministry of Agriculture, Livestock and Fisheries
and UNTREF [University of Tres de Febrero]. Coordinator: Eng. Cristian Feldkamp, File
No. 1608/12.
182
National University of Tres de Febrero -UNTREF- and developed under the

technical advice of AACREA [Argentine Association of Regional
Consortiums for Agricultural Experimentation]. The purpose of this paper is
to discuss the development of a model in order to estimate emissions of
greenhouse gases in the Argentine beef chain on different scenarios for the
2013-2014 period and to propose, on said basis, production models and
functional marketing in line with the environmental objectives.
Keywords: Greenhouse gas emissions, livestock, estimates model, pollution,

new scenarios
Introduction
The international meat market in general and the beef market in
particular have experienced very significant changes over the last decade.
World beef trade grew by forty percent (40%), accounting for eight million
tons (8,000,000 t) in 2008, and probably approaching ten million tons
(10,000,000 t) in the coming years (FAO.OECD). This growth in the traded
volume is the result of significant structural changes at the production and
consumption level in several countries, including some of the biggest players
in the world trade.
Nowadays, the sustainability of the production processes is a growing
market demand and therefore, it will represent a sales condition, both at a
domestic and international level. Sustainability can not be considered only as
a requirement to certify emissions of greenhouse gases (GHGs), but as a tool
whose implementation would achieve high standards of environmentally
friendly production, under rational social conditions and which would ensure
a high level of health protection for consumers of such food and/or
beverages.
The Argentine Ministry of Agriculture, Livestock and Fisheries
launched the so-called "Intelligent Agriculture Program" that seeks to
promote sustainable practices and processes in agrifood chains. The
resolution to create this program promotes the implementation of projects for
Intelligent Agriculture and encourages improved efficiency of different
production systems through an adaptive and sustainable management. Within
this framework, the estimation of GHG produced from the beef chain is a
project that directly contributes to the achievement of these aspects.
This kind of initiatives seeks to produce an impact on the food
industry and on the public-private synergies in order to accomplish
competitiveness of exportable agri-products.
Regional specificity of emission calculations is achieved through an
accurate description of the production systems, which makes possible to
183
know the proportions of the different categories of animals, quantity and

quality of the food they eat, using a suitable Ym factor for said intakes.
In terms of livestock and for information purposes, it results better to
compare emissions per kilo of meat produced, than per surface unit as it is
usual in Agriculture, due to the diversity of livestock layouts which varies
from extensive production on grassland to intensive fattening systems with
feed lots.
It results essential to understand the need of taking actions in this
context, since it is expected that in the near future the EU will require that all
food products entering the EU countries report the environmental footprint,
including among other indicators the carbon footprint. These new guidelines
mean that major countries should compete with similar or different standards
in different parameters, so as to determine how to measure the footprint,
trying to show each standard as the most suitable one.
Method to estimate emissions:

Emissions calculation proposed by AACREA 6 is divided into three
models: primary production, cattle and industry transportation. Emissions
include the estimation of the main sources of emissions, until the release of
meat from the meat processing facilities, and exclude transportations to the
retailer center or consumer.
Production model:
The selected model to calculate production emissions was the one
proposed by the Intergovernmental Panel on Climate Change - IPCC (2006)
in its Level 2 analysis. This model includes estimated emissions of methane
and nitrous oxide.
Methane is originated from rumen fermentation and manure, either
deposited in pastures or managed by wastewater treatment systems. Nitrous
oxide is emitted directly from pasture, through volatilization, leaching and
runoff of manure, either managed or otherwise. When nitrogen fertilizers are
used, nitrous oxide is directly emitted through volatilization, leaching and
runoff.
In food production, pasture, grassland or grains, emissions of carbon
dioxide, methane and nitrous oxide were estimated by the consumption of
fuel used by the machinery, fertilization, and crop residues.
In addition to emissions, the model estimates production of calves
(for breeding sub model) and animals to slaughter (breeding and wintering
sub models). In this sense, breeding and wintering systems are divided.
6
AACREA Asociación Argentina de Consorcios Regionales de Experimentación Agrícola
[Argentine Association of Regional Consortiums for Agricultural Experimentation].
184
Furthermore, production systems by area and production level were

classified. All calves for fattening which leave farming systems in different
areas enter a wintering system in the same or in another area. In each modal
production system a stock model is run, annual step of integration where
efficiency parameters are exogenous variables.
Local emission factors during production

In discussions on the development of methods to improve the
estimation of GHG emissions caused by animal production systems, the
importance of local emission factors is frequently mentioned. In case these
local factors are not available, those factors proposed for other countries or
globally by the IPCC must be used.
Different researches made in our country seek to contribute to the
development of said factors 7
In order to understand the importance of setting local emission
factors, it results necessary to explain the impact of these values on the
emission calculation models at a country level.
In the case of methane, main GHG from the ruminant systems, the
emission of a given animal is calculated by the following equation:
E =DMI X GE X Ym
CH 4
Where:
E CH4 = Energy lost as methane
DMI= Animal’s dry matter intake
GE= Gross energy content in food
Ym= Fraction of gross energy lost as methane.
In general, gross energy remains fairly constant among forages.
However, it changes in case high lipid content supplements are used.
Dry matter intake is determined by several aspects of the animal,
food and by the environment. In terms of the animal, its live weight, body
condition, age, physiological status, race and its health condition may
influence the food intake. In terms of food, its availability, digestibility and
its nutritional balance are aspects that influence consumption. Finally, the
environment influences consumption in terms of temperature and presence of
mud.
There are several models that make up these factors in order to
estimate the dry matter intake 8, which are mechanistic enough to be
considered as extrapolated to our country. The challenge to provide locality
7
See as an example Berra et. al., 2010, Jaurena et al., 2014, Faverin et al., 2013, and Rubio
et al., 2011.
8
For example NRC, 1996.
185
to dry matter intake is found in an appropriate description of the data used by

these estimation models.
In this paper, AACREA has focused on making a suitable description
of the production systems, categories and characteristics of animals and
forage offered, including concentrations of gross energy.
Ym factor mainly depends on the characteristics of the diet and the
use of additives. In general, the more digestible food is, the lower the Ym
value will be. Therefore, the energy losses by methane will also be lower.
There is a wide range of Ym values present in the literature that
emphasizes the importance of using the most suitable one 9. The IPCC (2006)
for Level 2 analysis proposes two values: 6.5%, when the concentrate
content in the diet is less than 90%, and 3.0% when the concentrate content
in the diet is equal to or greater than 90%. These values are the result of
agreements in the IPCC; therefore they do not necessarily represent the
existing conditions in our country. Jaurena et al. (2013) carried out a meta-
analysis study of the existing international literature and produced predictive
models for situations of Argentina.
Modeling of cattle transport

The link between breeding and wintering systems and among all the
production and slaughter systems is stated by cattle transportation. In this
connection historic movements have been analyzed and the number of
necessary trucks, as well as distances covered, has been defined for all cattle
transports. No changes in the transport system structure have been
considered within the proposed scenarios.
Modeling of the industry

All animals for slaughter, coming from breeding or wintering systems
are annually admitted into the industry model. This model has been adapted
from a developed model in order to establish costs for the meat processing
industry. In the proposed scenarios, no changes were considered in the
structure of the meat processing industry.
Description of the primary sector

The primary production sector of the bovine meat chain can be
characterized by two production stages: breeding and wintering, including
rearing and fattening in the latter. At a domestic level, cattle breeding, which
accounts for approximately 21 million bellies, shows a calf production of
63%, whereas about 15 to 20% of heifers are intended for herd’s
replacement. About 3 to 5% of calves are considered as breeding males. The
9
Jaurena et al., 2014.
186
remaining calves and heifers enter the wintering stage, either directly to the
fattening stage, or through a previous rearing stage. 10
In order to portray the primary production sector, the representation
of production systems by means of Mode Systems (MS) has been proposed.
The Mode Systems are production layouts that have common production
resources, the produced product, and similar manners to respond to
environment changes.
Each Mode System does not represent a particular cattle farming, but
an activity (in the business sense), which may be part of a business with
several activities, or the whole business itself when it has that single activity.
The regionalization of the country in five areas, as proposed by the
INTA (2007) has been adopted as follows: Northeast, Northwest, South,
Pampas and Patagonia areas. Given the heterogeneity and relevance in terms
of number of heads, the Pampas area has been subdivided into North, West,
Southeast and Southwest subareas.
• Breeding activity: Characterization per production level:
Breeding systems are classified into three production levels: high,
medium and low level within each area. This meets the need to distinguish
the different forms of production, understood as the interaction among
environmental potentials, use of technology and production scale.
• Wintering activity: multi-criteria characterization:
Multiple grouping criteria were used for wintering activities, including
the duration of the wintering period, the weight of animals at admission and
discharge, and the resources used in the cycle. In this sense, a system range
was created, varying from the most intensive, shortest systems and with high
proportion of concentrates in diets, to the most extensive ones including high
proportions of pasture resources in feeding.
Productive scenarios
Building scenarios involves not anticipating the future, but thinking
of ideas internally consistent with it 11. Although it is not a forecast, it makes
it possible to assess the potential impact that the execution of these future
assumptions may have on the system under study. Taking into account one
aspect of the chain, three possible scenarios were raised: a trend scenario, a
pessimistic scenario and an optimistic one.
Each scenario basically responds to decisions made in the primary
production sector, in response to expectations and general conditions of the
scenario in question. In general, history shows cycles of 4 to 6 years where
business expectations change from very unfavorable to very good ones.
10
Pursuant to SIIA’s figures for 2014.
11
Porter, 2002.
187
Therefore, looking backwards, a realistic scenario should include an

expectations sequence.
However, there are two main reasons not to follow that path. Firstly,
defining a possible sequence of expectations involves countless uncertainties
which may hinder the identification and understanding on the part of the
reader, of the raised scenario. On the other hand and most important, the goal
is the raising of the scenarios, it is not the forecast, but the identification of
trends of what might happen if different situations arise.
 The trend scenario: This scenario, taken as baseline, assumes that the
macroeconomic environment will be neutral in the coming years. As
such, and considering the trend for the 2013/14 period, it is assumed
that the livestock producer has relatively low expectations on the
cattle business, with export values similar to current ones. This
situation results in maintaining the stock of bellies, the relation calf-
cow and the average slaughter weight. The duration of the wintering
stage is supposed to be kept, thus the extraction rate of males will
result stable.
 The pessimistic scenario: This scenario assumes a negative
macroeconomic environment that generates and holds low
expectations on the livestock business. This results in a reduction of
females' stock, a slight fall in the relation calf-cow, as well as in the
average slaughter weight, and in the male extraction rates, showing
fatting systems mainly short and with minimum herds. This scenario
is supposed to have a higher reduction in exports, resulting in values
lower than those of 2013.
 The optimistic scenario: This scenario assumes a positive
macroeconomic environment, promoting high expectations on the
cattle business. This situation leads to a reduction in the percentage of
females to slaughter, an increase on females’ stock and an increased
calf-cow relation. Within this scenario, exports are agile and show
increasing values. This scenario generates an increase in the
participation of herds that slightly extend the fattening period of
males (the extraction rate of males falls), as well as a progressive
increase on the average slaughter weight.
 Compared scenarios: conducting variables and productive results.
The optimistic scenario assumes an increase in the number of bellies
through a greater replacement of heifers and calves, and a reduction
in the slaughter of adult females (longer lifetime of bellies). In turn,
in the pessimistic scenario, the slaughter of females increases due to
fewer calves and heifers selected as replacement, and to an increased
slaughter of adult females (shorter lifetime of bellies)
188
PEAA [Agri-Food and Agribusiness Strategic Plan] and the optimistic

scenario:
The optimistic scenario shows some variables with values close to the
goals set by the Agri-Food and Agribusiness Strategic Plan (PEAA, for its
acronym in Spanish). For example, by 2020 the PEAA proposes a cattle
stock which totaled 54.5 million head (55 million in the optimistic scenario),
68% of weaning (68% in the optimistic scenario), a slaughter of 3.5 million
of t eqRcH 12 [tons equivalent to in-bone beef] (3.4 in the optimistic
scenario), and a consumption per capita ranging between 54 and 60 kg (61
kg in the optimist scenario). The PEAA assumes an export of 1,000,000 tons
equivalent to in-bone beef, while the optimistic scenario assumes 680,000
tons equivalent to in-bone beef in 2020. The difference may be in part due to
different average slaughter weights (higher in the PEAA) and to the
population (less in the PEAA).
Results of emissions
The estimation of emissions generated by the chain has been made
for the three productive scenarios outlined for the primary production sector,
cattle transport and industrialization. Results are shown firstly by sector and
afterwards comprehensively.
Emissions from production

The emissions generated from the production have been calculated
using the 2006 IPCC Ym factor (YmIPCC) and the Ym factor proposed by
Jaurena et al. (2013, Ym-Mod). These factors have been applied to both,
breeding and wintering systems; thus, the analysis is carried out per
production stage.
Emissions from the wintering stage

As in farming, enteric fermentation is the main source of emissions
regardless the Ym factor used and the scenario raised. Pasture and food
management increase to the extent of their participation, because the
wintering layouts contain a greater portion of supplements and implanted
pastures, compared to farming systems that mainly rely on natural or long-
lasting grasslands.
Emissions from farming and wintering

The main source of emissions from production is the enteric
fermentation: 72% of emissions irrespective of the scenario. The second one
12
t eqRcH means tons equivalent to in-bone beef.
189
is the manure management (26%) and finally food production and

management (3%).
For the average of 10 years, the difference among the scenarios in
terms of total production emissions with respect to the trend scenario is 4.3%
lower emissions in the pessimistic scenario and 10.0% more emissions in the
optimistic scenario. If the last four years (2020-2023) are considered, in
terms of cattle transport, the pessimistic scenario generates 6.0% lower
emissions and the optimistic scenario 13.6% more emissions than the trend
scenario.
Emissions from transport of cattle

Emissions derived from transport of cattle are generated by the fuel
used in transportation. There exist three kinds of movement: animals from
breeding systems to slaughter, animals from breeding systems to wintering
and animals from wintering systems to slaughter. The necessary transport is
related to the amount of animals produced and slaughtered; that is why the
pessimistic scenario initially shows greater emissions, which later decline.
Conversely, the optimistic scenario shows lower emissions first, in the period
of retention and growth of bellies stock, and an increase afterwards
according to the rise in production and slaughter.
The movements from the wintering systems to slaughter show the
highest emissions of the three scenarios: 48% (trend and pessimistic
scenarios) to 49% (optimistic scenario). In general, these movements are
shorter than those from breeding systems to wintering; however, each truck
carries fewer animals. Emissions from wintering to breeding systems
represent a 46% (trend and pessimistic) to 45% (optimistic). Finally,
emissions produced by animals transport from farming systems to slaughter
account for 5% (pessimistic and trend scenarios) to 7% (optimistic scenario)
emissions from transport. Considering the 10 years assessed the difference
among scenarios in terms of total emissions from cattle transport with
regards to the trend scenario results in 4.4% lower emissions in the
pessimistic scenario and 4.5% more emissions in the optimistic scenario. If
the last four years (2020-2023) are considered in terms of cattle transport, the
pessimistic scenario generates 9.3% lower emissions and the optimistic one
9.8% more emissions than the trend scenario.
Emissions from the meat-processing industry

The meat processing industry generates GHG emissions produced by
energy consumption (electricity and gas) and the effluents generated.
The main source of the industry emissions are effluents: 61% for the
average of 10 years of industry emissions in all scenarios. Natural gas is the
second source of emissions (26%), and finally electric power (13%). In the
190
10 years considered, emissions produced by the industry in the pessimistic

scenario are 4.2% lower and in the optimistic 10.1% higher than those
produced in the trend scenario. If the last four years are considered (2020-
2023) the industry generates 7.4% lower emissions in the pessimistic
scenario and 15.9% more emissions in the optimistic than in the trend
scenario.
Total emissions
Production is the stage that produces the largest proportion of GHGs
in any scenario: an average of 98.3% in the 10 years considered. In second
place, the meat processing industry (ranging between 1.5% and 1.6%
depending on the scenario) and the transport (0.1% and 0.2%) are located.
Conclusion and recommendations

The scenarios depicted show great potential to increase livestock
production and, consequently, exports to the world market. It is remarkable
that with current fattening systems in new and reasonable proportions, it is
not possible to significantly increase the average slaughter weight. In this
sense, it results necessary to change the production systems; therefore, a
change in business expectations for the medium and long term results
essential.
The model used includes the main sources of greenhouse gas
emissions from livestock, transport and industry. The use of the Ym-Mode
involves reporting higher emissions than the default values proposed by the
IPCC. Chain’s greenhouse gas emissions are mainly generated in the primary
production sector. The main source of emissions in the meat chain is
produced by enteric fermentation. This process represents an ecological and
economic advantage due to its production capacity from food with no other
use. However, it generates a significant amount of greenhouse gases. Since
this model has a higher proportion of adult animals that eat regular quality
food, it is in the breeding stage where GHGs are mostly emitted. Emissions
per head can be hardly reduced in a significant proportion.
The model shows that when production and efficiency increase at the
chain level, the intensity of emissions per product unit is reduced. The
strategy to be followed should therefore be focused on reducing the intensity
of emissions. Changing the focus of the discussion of total emissions to the
intensity of emissions, makes it possible to settle goals in order to increase
production and reduce environmental impact.
Therefore, creating medium and long-term policies that promote the
development of livestock is also desirable from an environmental point of
view considering greenhouse gas emissions. Policies that help to create a
favorable cattle business context in the medium and long-term, lead to
191
productive, economic and environmental benefits in terms of reducing the

intensity of emissions.
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195
Arts Management in the US and Russia: Pedagogical

Aspects
J. Dennis Rich, PhD

Professor of Cultural Management, Columbia College Chicago
Ekaterina L. Shekova, PhD
Associate Professor of Management,
Saint Petersburg State University of Film and Television
Abstract
The paper is about the pedagogical approaches in the arts
administration programs in the US and Russia. For future cultural managers
an understanding of culture and the arts forms one of the bases of
intellectually engaged activity, enriches and sustains lifelong learning, and
cultivates the capacity for empathetic and relational thinking. The cultural
management pedagogy must offer students a rich array of educational
instruction, programs, and opportunities across communication and arts
disciplines.
Keywords: Pedagogy, interdisciplinary, arts management, US, Russia
In 2006, Corina Şeteu published Another Brick in the Wall: A Critical

Review of Cultural Management Education in Europe [1]. The book is
named, somewhat ironically, after the 1979 Pick Floyd hit song “Another
Brick in the Wall,” a protest song against rigid schooling. The best-known
line in the song is, “We don’t need no education.” While the author does not
argue against cultural management education, she does raise critical concerns
and serious questions.
In her book, Ms. Şeteu writes that “the time has come to address
cultural management training from a “transversal perspective, highlighting
the main interactions between ‘cultural management’ as a teachable
discipline and the multitude of actors that this domain is dependent on and
interrelated with” [1, p. 11]. There have been conflicts and variances among
educational domains and disciplines; among various European regions and
nations; among educational infrastructures, and between Eastern and
Western Europe and North America.
196
In order to assist programs in structuring and reviewing their

curricula, the Association of Arts Administration Educators has published a
set of program learning outcomes and standards [2, 3].
In summary, the standards state that students completing a program
should have the following skills and understandings. They will comprehend:
• The nature of the creative process; how art and the artist function in
society
• The economic, political and social environment for the arts
• The local arenas in which arts organizations exist
• The importance and potential of technology
• The impact of demographic diversity and multiculturalism
• The ethical issues confronting arts managers
• Basic business skills: accounting, financial management,
organizational theory and practice
• The financial and legal needs and realities of arts organizations
• Financial and audience development, strategic analysis and planning;
• The production and presentation of art
• Marketing strategies and outreach programming for the arts
• Resource development for the arts
• The legal, ethical, and policy environments for the arts
• Leadership in complex organizational environments including the
dynamics of
working with boards, organizational structure and staffing, and
working with artists
and other constituencies
• The international environment for the arts and the impact of the
global economy
• The application of research methodologies to the field including the
ability to
conceptualize, analyze, synthesize, and evaluate data
Arts management and administration are fundamentally concerned
with the creation, production, dissemination, and stewardship of creative
expression. While the daily activities of an arts organization may focus on
“managing” that process – through systems, controls, resources, and directed
action – the larger purpose of the organization is to encourage artistic
expression and experience to flourish for both private and public benefit.
Regardless of their art form or sector – commercial, nonprofit and voluntary
– arts managers must keep art at the core of their endeavor. Intrinsic to arts
administration
What is remarkable is that virtually every program has a different
pedagogical approach to achieving these standards and there has been little
197
systematic effort to determine whether or not students completing these

programs have achieved the standards set by the AAAE.
For future cultural managers, an understanding of culture and the arts
forms one of the bases of intellectually engaged activity, enriches and
sustains lifelong learning, and cultivates the capacity for empathetic and
relational thinking. In and out of the classroom, cultural management
pedagogy must offer students a rich array of educational instruction,
programs, and opportunities across communication and arts disciplines.
What does this all mean for pedagogical practice day-to-day? To
paraphrase famous educator, John Dewey, the secret in education lies in
respecting the student.
We are convinced that teaching cultural management pedagogy must
have a strong experiential component. We support the idea that students
should be learning by doing; getting more practical experiences and
understanding how management principles function in arts and cultural
contexts. We believe that students must engage with practitioners.
Discussions with practitioners in the classroom and outside of it greatly
benefit the educational process and give students a chance to see actual
practices from different perspectives. Learning opportunities must also be
created outside of the classroom. Visiting art organizations, creating and
undertaking study surveys, and attending special conferences or seminars all
enrich the learning process and help students to become more motivated in
their studies.
Active learning and the use a variety of methods to encourage
discussion and interaction on the issues that a course presents are imperative
to effective pedagogy in the 21st century. In keeping with our commitment to
experiential learning, our students in both the USA and in Russia are
assigned to engage specific subjects through simulations and through the
analysis and presentation of cultural management case studies.
In order to facilitate the organization of study, it is important to use
different kind of technology. For example, web learning and video or special
computer games in the classroom raise students’ interest and reflect different
forms of creative process.
We also believe that students must experience and understand the
cultural context and practices of different countries. In a global
environment, it is critical that students see that various and different political,
economical, and cultural backgrounds are an important basis for successful
learning and ultimately for successful management practice. For example,
students obtain a broader outlook on economic concepts through learning
about a variety of cultural policies, political practices, and market trends in
countries beyond their own national boundaries. Such experiences help
students to realize how differently the same cultural management concepts
198
work in various countries and regions including European, American, post-

soviet, and Asian countries.
Beyond understanding the challenges of cultural administration in an
arts institution, acquiring the specific knowledge, skills, and attitudes of at
least one arts or media discipline is vital for students studying cultural
management.
Regardless of nationality, all graduates from cultural management
programs should know the history and the formal structures of their field of
study. We would further argue that they must be well-read in the literature
of their field. Finally, we are committed to the idea that students must know
not only the structure, values, traditions and trends of their field, but also the
ethical standards of their discipline and chosen profession.
In its preparation of our cultural managers, it is vital that our
pedagogical practice support the arts as they promote social and intellectual
change, and as they conserve human knowledge and artistic achievement. It
is our belief that the arts enhance the emotional and intellectual growth of
students by teaching, in particular, the following skills: critical thinking,
creativity, writing, and communication. And, that we must incorporate these
skills into the teaching and training of cultural managers.
• Critical thinking enables students to develop, in a reflective and
deliberate manner, solutions to intellectual, technical, social, and
political challenges. Students who are able to think critically can
engage the world more fully, and recognize and navigate current
intellectual and social issues confronting human beings in today’s
complex world. For cultural managers, this is imperative.
• Creativity enables students to imagine the world as it has been lived,
as it is currently experienced, and as it might be lived in the future.
Creativity plays a crucial role in human development, in complex
thinking, and in the solution of intellectual challenges. Students
engaged in cultural management must understand not only operations
management and cultural policy, but also that they are fostering the
work of artists. And, that our global cultural heritage reflects the best
and most important things that have been thought and said and made
by human beings.
• Writing and communication skills enable students to state their
ideas clearly and articulately in the public sphere and in private life.
These skills are vital for global citizens in the 21st century as they
negotiate on-going discussions of national cultural values and the
relationship of those values to the values of other peoples and other
nations in an international arena.
An understanding of the culture and the arts forms one of the bases of
intellectually engaged activity, enriches and sustains lifelong learning, and
199
cultivates the capacity for empathetic and relational thinking. In and out of
the classroom, cultural management pedagogy must offer students a rich
array of educational instruction, programs, and opportunities across
communication and arts disciplines. Using both traditional discipline based
methodologies and metrics for aesthetic, ethical, and cultural literacies.
Learning then is a collaborative effort not only between students and
individual faculty, but also among and between the students and faculties of
their learning institution.
Learning is a holistic experience, and therefore, the entire cultural
management learning experience – curricular, co-curricular, social, and
institutional – must be designed to promote student learning outcomes.
As leaders and as educators, we believe that part of our pedagogical
responsibility is to provide students with a strong network of teachers,
counselors, fellow students, and mentors that assists them in making a
successful transition from the world of study to the world of work.
If one accepts this premise, then sound educational practice requires
that we assess students using both traditional discipline-based methodologies
and metrics for aesthetic, ethical, and cultural literacies. Learning then is a
collaborative effort not only between students and individual faculty, but
also among and between the students and faculties of their learning
institution.
References:
Corina Şeteu. Another Brick in the Wall: A Critical Review of Cultural
Management Education in Europe. Boekman Stichting, Amsterdam, 2006.
Association of Arts Administration Educators. Graduate Program Standards.
http://www.artsadministration.org/wp-content/uploads/2013/02/12-18-
AAAE-Grad-Standards.pdf
Association of Arts Administration Educators. Undergraduate Program
Standards. http://www.artsadministration.org/undergraduate-standards/
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Online Travel Retail Site Usage And Generational

Differences When Using Sites To Plan A Leisure
Vacation
John Salazar, PhD

Professor of Hospitality Management
Nancy Hritz, PhD
Associate Professor of Hospitality Management
Catherine Moorman
Kelli Brunson
Dipl.-Soz. Anton Abraham
University of South Carolina Beaufort, Bluffton, SC, USA
Abstract
The growth of online travel agencies has modified how consumers
explore possible vacation choices by allowing greater access to the travel and
tourism supply chain. This growth also empowers potential travelers to be
more discerning when purchasing travel products and services by giving
them the opportunity to align their preferences (i.e., price, value, amenity,
etc.) with the multiple product offerings available to them via online travel
retail sites. This research explores a visitor’s frequency of using online travel
sites when planning a leisure vacation and if similarities exist in how
frequently these sites are used in the planning process. It also examines if
generational differences exist in utilizing these sites. The factor analysis
showed that 10 types of online travel sites can be categorized into two
factors, and the ANOVA indicated that site frequency usage differs by
generation. These findings can be beneficial to both managers of online
travel sites and direct suppliers of travel products.
Keywords: Online Travel Agencies, Tourism, Marketing
Introduction
In the last decade the internet has exploded with a plethora of online
sites that directly sell travel and tourism services and products to consumers.
These sites sell products not only directly from hotels or airlines, but also
from intermediary channels and online travel agencies (OTAs). The
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evolution of onsite travel retail has disrupted the traditional supplier direct
market whereas consumers perceive they have greater choice in product or
service searches because of the multitude of site options. The supplier direct
channel has responded by increasing its web presence, most recently by
implementing sites that organize multiple direct suppliers within one site
location. Roomkey.com is an example of a collaboration of hotel direct
suppliers that is intended to regain its market lost to OTAs (Mandigo, 2012).
As online competition for the travel consumer progresses among travel and
tourism service providers, consumers benefit by having a broader view of
travel products and services available for purchase, and the ability to
compare products.
However, not all potential travelers may use online travel sites in
similar fashion. Much consumer research has been recently focused on the
demographic market shift occurring as the generations age. As the
exponential growth of online travel retail has been occurring, the natural
aging of the Baby Boomer, Generation X, and Millennials affects the travel
and tourism market and its online market channel strategies. Researchers
have recently been focusing on these generational differences especially
since the Millennials’ annual spending is expected to be over USD 2.45
trillion. By 2018, Millennial income is estimated to be USD 3.39 trillion
annually, which will surpass that of the Baby Boomers (Oracle, 2010).
While much research has been conducted that explores the use of
online travel sites in the trip planning process, limited studies exist which
consider how potential visitors utilize these sites while planning a leisure
vacation and if commonality exists among these sites in frequency of use.
Additionally, there appears to be a shortage of research that explores the
generational differences in how generations consume online travel sites and
specifically if the frequency of using these sites differ by generation. This
research explores how often tourists use online travel sites while planning a
leisure vacation while also exploring if differences in usage exists when
comparing Millennials, Generation X, and Baby Boomers.
Literature Review
The internet is extremely competitive with OTAs, intermediaries,
tour operators, consolidators, meta search and corporate sites. The online
community significantly influences tourism consumer behavior (Mills &
Law, 2004). Potential tourists directly access a greater wealth of information
provided by tourism organizations and private enterprises (Chakravarthi &
Gopal, 2012), and site traffic is expected to increase as the economy
continues to recover (Vinod, 2011). According to Vinod (2011), the OTAs
witnessing the highest growth rates are those selling simpler products, such
as only the hotel sites. The customers of these high growth OTAs search for
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travel-related information, make online air-ticket bookings and online room

reservations, and utilize other online purchases themselves instead of relying
on travel agencies to undertake this process for them (Morrison, Jing,
O'Leary & Cai, 2001).
Rao and Smith (2005) placed online travel retailers into the following
seven categories: (1) online agency, (2) supplier website, (3) distressed
inventory distributor, (4) reverse auction site, (5) shopping bot, (6) search
engine, and (7) portal. Online agencies sell multiple types of travel products
from multiple suppliers; with online agencies, the customer is shown a list of
products with different attributes along with price. A supplier website will
sell its own travel products and travel products of its partners. These
websites will show the customer a list of the company’s products with
different attributes and product price. A distressed inventory distributor sells
products from multiple suppliers, and a customer is shown a list of products
with different attributes along with price. Reverse auction sites search for a
supplier who is willing to fulfill the demand for the product at a customer’s
price. Shopping bots search for multiple supplier websites and agencies,
while a search engine provides a list of hyperlinks to travel providers. Lastly,
portals provide booking access in their respective travel sections (Rao &
Smith, 2005). However, the landscape of OTAs has changed significantly
since 2005 whereas the evolution of social networking sites (i.e., Facebook,
Twitter, etc.) and peer-to-peer rental sites (i.e., Airbnb.com, VRBO.com,
etc.) are growing in their influence on travel planning (Fotis, Buhalis, &
Rossides, 2012; Johanson, 2015).
When marketing to consumers, hospitality and tourism companies
need to consider the differences in user behaviors of all their target markets,
specifically Baby Boomers, Generation Y, and Millennials with its growing
economic importance. Diversity in user behavior leads them to choose
different avenues for their purchases, whether it is through OTAs or the hotel
sites directly. While older consumers use the internet when researching
vacation destinations, they are less likely to use travel review sites or social
networking sites to finalize their travel decisions. Millennials have become a
larger consumer base so much so that their online behaviors could have an
influence on the internet’s future (Bai, Hu, Elsworth, & Countryman, 2004).
These individuals were raised during the age of internet exploration and
think of it as an integral segment of their life (Vinod, 2011). Rather than
relying on testimonies from their social circle, this age bracket has a keen
ability to identify discounts for travel packages. This disposition is seen as a
motivator for making online purchases (Bai et al., 2004).
The amount of exposure consumers have, and their comfort level
with using the internet to make purchases, influences their likelihood to
purchase a vacation. The length of exposure to the internet as well as making
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purchases through companies online has shown to increase the level of trust
in the consumer. This level of trust can be affected by companies trying to
increase sales by providing false information (Ayeh, Au, & Law, 2013). The
higher someone’s proficiency at using the computer also determines how
likely they are to use online travel resources (Bai et al., 2004).
To date, the number of travel and tourism mobile applications has
reached over 2,000. The use of smart phones among all demographics to
gather travel information and to utilize social networks throughout their trip
continues to increase (Vinod, 2011). The likelihood of consumers utilizing
these resources has a positive correlation when associated with user-
friendliness. Therefore, consumers are likely to use resources if they are
easily accessible (Ayeh et al., 2013) and Millennials desire the product to be
current, concise, and understandable (Bai et al., 2004).
Though much research has explored the influence of online travel
retailers on vacation planning, limited research exists that explores how
frequently potential tourists use online sites when booking or planning a
leisure vacation - more specifically, if similarities exist in the usage
frequency of online travel sites. Hyde (2008) asserted that an association
between the age of the tourist and the extent of the vacation plan may exist,
whereas vacation plans might be more detailed for older tourists and less
detailed for younger tourists. However, limited research exists which
compares the usage of these sites across generations. Therefore, this research
explores the use of online travel outlets and the frequency at which specific
age groups utilize these items. It also explores the differences among
Millennials, Generation X, and Baby Boomers in their use of social
networking sites and other online travel resources in their vacation planning.
Consequently, the following research questions and hypotheses were
developed:
RQ1: Do similarities exist among online travel site usage by tourists
when planning a leisure vacation?
H1: Online travel sites will be similar in usage frequency by tourists
when planning a leisure vacation.
RQ2: Are online travel sites used at differing rates when comparing
age groups?
H2: Online travel sites usage frequency will vary by generation when
planning a leisure vacation.
Methodology
The Hilton Head Island, SC and Savannah, GA region of the US is a
national and international destination. In 2013, the resort destination of
Hilton Head Island hosted an estimated 2.59 million visitors while Savannah
hosted approximately 13 million visitors. The tourism industry is the top
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employer for both communities (Ritchey, 2014; Regional Transactions

Concepts, LLC Economic Modeling, 2015). Nestled between the two
communities and approximately 15 minutes from Hilton Head Island and 30
minutes from Savannah lies Bluffton, SC. While Bluffton’s tourism
prominence lags when compared to Hilton Head and Savannah, the
community has recently been recognized by US national publications as a
rising community in which to retire. Most recently, it was ranked as one of
the top 25 retirement communities in the US (Barrett, 2014). Consequently,
this region of the US is in high demand by both tourists and future residents.
The University of South Carolina Beaufort’s (USCB) Lowcountry
and Resort Islands Tourism Institute (LRITI) partnered with the three
communities to conduct ongoing tourism research at three prominent festival
and special events. A standard survey instrument was developed examining
the visitor point of origin of festival attendees, primary reasons for traveling
to the destination, visitor length of stay, use of online travel sites when
planning a leisure vacation, and selected demographics.
The three events where the research was conducted includes: (1) the
2015 Hilton Head Island Oyster Festival, (2) the 2015 Bluffton Arts and
Seafood Festival, and (3) the 2015 Savannah Food and Wine Festival. The
estimated total attendance for the Hilton Head Island Oyster Festival was
2,500, Bluffton Arts and Seafood Festival 25,000, and Savannah Food and
Wine Festival 15,000. A survey research tent was placed at each event
whereas using a simple random sample method researchers approached
festival attendees and asked if they would like to complete an event survey.
To complete the survey, participants had to be at least 18 years of age and an
incentive was given to each participant for completing the survey.
Fourteen hundred total usable surveys were collected from the three
events. Two hundred eighty-nine from the Hilton Head Island Oyster
Festival, 629 from the Bluffton Arts and Seafood Festival, and 482 from the
Savannah Food and Wine Festival. For this analysis, only surveys from
visitors to the region were analyzed and surveys from local residents were
excluded. Approximately 51% (n=148) of the Hilton Head Island Oyster
Festival attendees were visitors, almost 37% (n=230) of the Bluffton Arts
and Seafood Festival attendees were considered visitors, and 74% (n=356)
for the Savannah Arts and Seafood Festival. In total, 734 festival attendees
were considered visitors to the region. Table 1 below depicts the
demographic composition for each event.
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Table 1: Demographic and Trip Profile of Participants by Festival

Hilton Head Island Bluffton Arts and Savannah Wine and
Demographic
Oyster Festival Seafood Festival Food Festival
Total Event
2,500 25,000 15,000
Attendance
Gender: Male % of
30% 33% 17%
Population
Gender: Female % of
70% 67% 83%
Population
Average Income $75,000-$99,999 $75,000-$99,999 $75,000-$99,999
Average Highest Level
Associate Degree Bachelor Degree Associate Degree
of Education
Primary Reason for Arts and Seafood Savannah Wine and
Pleasure vacation
Visit Festival Food Festival
Visitor Length of Stay 5 days 3 days 3 days
Millennial % of
16% 17% 32%
Population
Generation X % of
18% 13% 32%
Population
Baby Boomer % of
51% 58% 35%
Population
For examining the use of online travel sites, respondents answered

questions about their use of the following 10 sites when planning a leisure
vacation: (1) online travel sites such as Orbitz, Priceline, etc., (2) hotel
booking services such as Hotels.com, Expedia, etc., (3) peer-to-peer rental
sites such as Airbnb.com, VRBO.com, etc., (4) travel specific social network
sites (Yelp, TripAdvisor, etc.), (5) general social networking sites (Facebook,
YouTube, etc.), (6) online travel reviewers/bloggers, (7) websites of local
businesses at the destination (hotels, restaurants, etc.), (8) websites of the
Chamber of Commerce and/or the Convention and Visitor Bureau at the
destination, (9) airline central reservations websites, and (10) hotel/resort
central reservations websites. The rating scale was similar to a Likert five-
level scale: 5 = every time, 4 = almost every time, 3 = occasionally or
sometimes, 2 = almost never, and 1 = never.
Results
Data were analyzed using Statistical Program for Social Sciences
(SPSS) 23. A principal component analysis with Varimax rotation was
conducted in order to explore for similarities in usage among online travel
sites. It is a widely used market research technique for analysis of a set of
variables that can be grouped together. The total of all visitors in attendance
at the three events was used for the factor analysis. Additionally,
Chronbach’s alpha was conducted to determine the reliability of the factor
loadings produced from the factor process. Table 2 below depicts the mean
scores, factor loadings, and reliability coefficients for the factor analysis.
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Table 2: Factor Results

Factor Eigen Variance Chronbach’s
Factor Mean
Loading Values Explained Alpha
Factor 1 5.493 33.97% .882
Online travel sites 3.30 .787
Hotel booking services 3.30 .799
Travel specific social network sites 3.33 .768
General Social network sites 3.09 .680
Peer-to-peer rental sites 2.91 .656
Factor 2 1.163 31.20% .851
Hotel/resort central reservations
3.43 .784
websites
Website of the Chamber of Commerce
and/or the Convention and Visitor 3.03 .755
Bureau
Airline central reservations websites 3.10 .751
Websites of local businesses at the
3.52 .735
destination
Online travel reviewers/bloggers 3.24 .643
Total variance explained = 65.18%
The results of the factor analysis show that online travel sites can be
categorized into two factors. The items loading on Factor 1 are related to Rao
and Smith’s (2005) categories of online agencies, distressed inventory
distributors, reverse auction sites, and social network sites. The items loading
on Factor 2 are primarily related to supplier direct sites and general travel
review sites, as well as sites specific to the visitor’s destination. Furthermore,
the reliability coefficients (Chronbach’s alpha) were .882 and .851 for
Factors 1 and 2 - demonstrating a high reliability for both factors. Reliability
coefficients of approximately .85 or higher are considered dependable
psychological tests, whereas in experimental research, instruments with
much lower reliability coefficients may be accepted as satisfactory
(Rosenthal & Rosnow, 1991). The mean scores show that the online travel
agencies have a higher frequency of usage for the first factor. However, the
destination business websites and supplier direct sites are used more
frequently when compared to the online travel agencies. Those sites are also
the most used when compared to other sites within factor two.
Analysis of variance (ANOVA) and Least Significant Difference
(LSD) post hoc analysis examined the differences in usage the sites among
the three age brackets: Millennials (18 to 34), Generation X (35 to 49), and
Baby Boomers (50 to 69). Results indicated significant differences among
the generations for Factor 1 [F(2, 625) = 10.815, p = 0.000]. The LSD post
hoc analysis specifically showed that Millennials and Generation X had
higher frequency usage of the Factor 1 sites when compared to Baby
Boomers. When examining for significant differences for Factor 2, that result
also indicated a difference among populations [F(2, 624) = 4.929, p = 0.008].
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The LSD test showed similar results to the previous ANOVA whereas
Millennials and Generation X had higher frequency usage of online sites.
Discussion and Conclusion

While recent research does explore the usage of online travel sites
when planning leisure travel, limited research exists that explores for similar
usage patterns among sites. The results of the factor analysis indicated that
online travel sites share underlying relationships whereas online agencies,
supplier direct, and social networking sites are commonly used. The
commonality of these sites might be related to specific travel product
characteristics sought by potential travelers. For instance, Rao and Smith
(2005) stated that online agency sites, distressed auction sites, and reverse
auction sites are sites where customers are seeking a product with specific
attributes (i.e., price, value, amenity, etc.). It is possible that these specific
attributes are more highly regarded when compared to online travel sites that
represent a specific brand or supplier direct sites (i.e., Marriott, American
Airlines, Avis Rental Car, etc.). The social network sites loading on Factor 1
can be indicative of the visitor seeking feedback from previous traveling
consumers, whereas previous traveler recommendations and feedback
affirms their purchase choice from an online agency, distressed auction, or
reverse auction site. It is conceivable that the information consumption from
all channels within Factor 1 concurrently happen during the vacation
planning phase.
Conversely, Factor 2 is comprised of supplier direct sites and sites
that are related to a specific destination. These sites are brand and destination
specific. The commonality among these items can be related to the consumer
being brand dedicated or already having a specific destination in mind to
potentially visit. The loading of the item “Online travel reviewers and
bloggers” might be similar to the “Social network” item loading on Factor 1,
whereas the visitors are seeking input in their trip planning process from
reputable travel reviewers. However, instead of potential visitors seeking
“third party” confirmation from general social networking sites, these
consumers are seeking guidance and recommendations from seasoned travel
writers. Consequently, Factor 2 is comprised of online sites that people visit
with a specific brand or destination already in consideration, opposed to
Factor 1, which is comprised of sites that are driven by travelers interested
on other product characteristics separate of a given brand.
When examining the generational difference in how these sites are
used, Millennials and Generation X utilize the sites more frequently when
compared to Baby Boomers in planning a leisure vacation. The ANOVA
supports the notion that hospitality and tourism companies need to consider
the differences in user behaviors of all their target markets, specifically Baby
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Boomers and Millennials. Regardless of the factor, Millennials and

Generation X are more likely to explore multiple online travel sites.
Several limitations are apparent in this study when examining the
results. The first limitation exists in the gender composition of the survey
population. As indicated in Table 1, the female population comprised the
majority of survey respondents when compared to males. The analysis does
not describe the frequency usage and generational differences by sex which
might yield different results when controlling gender. A similar issue may
occur by not controlling for income and education level as well. Often, age
correlates with income and education so future studies should include
analyses that consider these other demographic variables when examining
online travel site usage and generational differences. However, the
implications of these findings, provides evidence to marketers that placement
of their travel product or service in the online world is extremely important
to reaching Millennials as well as developing latent demand from that
generation. The marketers also need to be ready to adapt as these
demographics age to ensure their ability to retain their consumer base.
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consumer-generated media for travel planning. Tourism Management, 35,
132-143.
Bai, B., Hu, C., Elsworth, J., & Countryman, C. (2004). Online travel
planning and college students. Journal of Travel & Tourism Marketing,
17(2-3), 79-91.
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retire-in-2014/#4686a3642ec3
Chakravarthi, J. & Gopal, V. (2012) Comparison of traditional and online
travel services: A concept note. IUP Journal of Business Strategy, 9(1), 45-
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Fesenmaier, D., Xiang, Z., Pan, B., & Law, R. (2010). An analysis of search
engine use for travel planning. In: Law L, Fuchs M, and Ricci F (eds.).
Information and Communication Technologies in Tourism. Vienna, Austria:
Springer, 381-392.
Fotis, J., Buhalis, D. and Rossides, N. (2012). Social media use and impact
during the holiday travel planning process. In: Fuchs, M., Ricci, F. and
Cantoni, L., (eds.). Information and Communication Technologies in
Tourism 2012. Vienna, Austria: Springer, 13-24.
Hyde, K. F. (2008). Information processing and touring planning theory.
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websites/
Kim, S., Choi, K., & Kim, D. (2013). The motivations of college students’
use of social networking sites in travel information search behavior: The
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Tourism Marketing, 30(3) 238-252.
Mandigo, R. (2012). Is Room Key keeping up with OTAs? Hotel News Now,
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Interdisciplinarity Of Paradigms Of Organizational

Culture
Katarzyna Łukasik, PhD

Paula Bajdor, PhD
Iwetta Budzik-Nowodzińska, PhD
Katarzyna Brendzel-Skowera, PhD
CUT Czestochowa University of Technology,
Faculty of Management, Poland
Abstract
The object of the paper is the cognitive analysis of the current of
organizational culture in management. There have been considered the
paradigms of social sciences and management, among others: Spencer
functional paradigm, Drukheim functionalism, as well as the paradigms by
G. Burrell and G. Morgan, significantly influencing the development of
paradigms of organizational culture. The attention has been drawn to
epistemological problems in defining the concept of organizational culture.
The variety of the definitions of organizational culture results from the broad
interest of researchers in this phenomenon, while simultaneously leading to
lack in precision and order in its interpretation. The aim of the paper is an
attempt to analyze the most important paradigms of organizational culture,
originating from different scientific disciplines, creating the interpretation of
the contemporarily understood concept and essence of organizational culture.
The studies of literature concerning the analyzed research problem have been
adopted as the research method. There has been proven the interdisciplinary
nature of paradigms of organizational culture.
Keywords: Paradigms, paradigms of management, functional paradigm,

organizational culture
Introduction
The subject of organizational culture developed in the sixties of the
20th century, bothering researchers from different scientific disciplines. One
of the first who tried to analyze the cultural differences was Geert,
publishing the book Culture`s Consequence (Hofstede & Hofstede, 2007).
Since that moment, the problem of culture has aroused great interest of
211
researchers and it spread into economic and social sciences and humanities.
Soon, there was the time of the perception and appreciation of organizational
culture as a type of an intangible asset of each organization, determining
people’s behavior in it (Pabian&Pabian, 2015; Królik, 2011). Its paradigms,
most of all, ought to be searched for in social sciences, among others, in
Spencer functional paradigm, Drukheim functionalism and the paradigms by
G. Burrell and G. Morgan and others. This set of views laid the foundations
for many theories and grounds which are commonly accepted and
acknowledged by researchers of many scientific fields. The aim of the paper
is an attempt to analyze the most significant paradigms of organizational
culture originating from different scientific disciplines, developing
interpretations of the contemporarily understood concept and essence of
organizational culture.
The concept and characteristics of the paradigms

The paradigm is explained as a certain pattern, the model of conduct.
T. Kuhn (1998) defines it as a set of concepts and theories which are
commonly accepted by the scientific community of professionals of the
specific field. Since it constitutes the grounds for science, it is rather not
questioned and certainly not at the creative and cognitive stage. On its basis,
knowledge and theory are created and subsequent problems are solved.
Kuhn’s bold views are a bit critical with respect to researchers and scientists.
In his opinion, typical scientists are not objective and independent thinkers
but instead, they are conservatives who agree with and accept the knowledge
they have been taught, using it to solve problems, in accordance with the
dictate of the theory learnt by them. It is like discovering something which is
already known - “ The man who makes an attempt to solve the problem
defined by the existing knowledge and technology has no broader horizons.
They know what they want to achieve and, in compliance with this, they
design their tools and they are driven by their own thoughts (Kuhn, 1998)”.
It is a set of views shared by scientists, the set of agreements on
understanding issues. The paradigm partially refers to the specific detailed
element of common views contributing to important discovery
(Krzyżanowski, 1999). Therefore, the paradigm is the system of beliefs
based on ontological, epistemological and methodological grounds,
representing the views on the world and defining its nature.
While referring to Kuhn’s (Pietruszka-Ortyl, 2012) views, the
following characteristics of the paradigm is introduced:
• the paradigm is the source of efficient creative work of scientists
and leads to solving problems, constituting progress;
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• the paradigm is what connects the members of the community of

scientists and, on the contrary, the community of scientists
consists of people who share the specific paradigm;
• everybody who does not want to or cannot adjust to the paradigm
in force must operate in isolation or relate to another branch of
knowledge;
• communities of scientists may and ought to be isolated without
prior referring to paradigms; these may also be discovered later
through the examination of the behavior of members of the
specific community;
• a new paradigm imposes new, more radical determination of the
subject of the research in the specific field and brings about
completely new rationality;
• the change in the paradigm amounts to gaining supporters.
The above considerations allow for the conclusion that the
development of management sciences, like the development of other
scientific disciplines being a part of different fields of knowledge, is
inseparably linked to referring to previously established paradigms, however,
it takes into account new paradigms and is subjected to their evolution.
Sułkowski (2017), while differentiating paradigms, indicates a few
selected approaches, which are commonly respected by the researchers of
management in the whole world. The classification is the following:
• subjective division compliant with sub-disciplines of management
sciences,
• management schools in the chronological perspective by M. Bielski,
• paradigms of social sciences by G. Burrell and G. Morgan,
• paradigms of management by M.J. Hatch,
• epistemologies of management research by P. Johnson and J.
Duberly,
• cognitive framework of understanding the organization by L.G.
Bolman and T.E. Deal,
• metaphors of the organization by G. Morgan.
And also the paradigms of sociological sciences, which have become
extremely important in the evolution of the theory of organizational culture,
i.e.:
• Spencer functionalism,
• Drukheim functionalism.
These and other paradigms, not mentioned above, indicate different
orientations in science which constitute the ideological basis for creating
concepts being the foundation of the functioning of scientific communities
(Jaki, 2014).
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One of the most popular of the typologies of the paradigms

mentioned above is the one suggested by G. Morgan and G. Burrell (Tab.1).
In accordance with it, the criterion of the division is the combination of two
dimensions of reality:
• change – continuity,
• subjectivism – objectivism.
Table 1. The paradigms in the approach by G. Morgan and G. Burrell
The world changes The world is the same
The world is objective in nature,
it can be analyzed using abstract Radical structuralism Functionalism
theoretical models
The world is subjective in nature,
only the actor being in the Radical humanism Interpretative paradigm
specific culture can understand it
Source: Author’s own study based on the analysis included in: B. Bombała, 2010,
Fenomenologia zarządzania. Przywództwo (p. 26). Warszawa: Difin, 2012.
The division of paradigms suggested by Burrell and Morgan is

certainly not perfect. It is only an approximate description of the main
cognitive theories. It needs to be pointed out that each of the social sciences
and humanities developed through many scientific schools of thought, do not
necessarily fit in this scheme.
The attempt to interpret the paradigms included in the matrix above
presents an interesting image of the reality and conditions in organizations.
“The assumptions of the paradigms of radical structuralism and radical
humanism indicate the necessity of the concern for the man as the participant
of the world of the organization, directing the research towards the diagnosis
of social and cultural conditions of the relationship of domination or
oppression, which are often the effect of management processes. These
conditions are considered as the components of such cultural pathologies as
the ideology of managerialism, instrumental approach to the human being or
hegemony of economism (Zawadzki, 2013; Zawadzaki, 2012)”.
Further considerations on the classification of the paradigms of
management lead to the identification of the following currents of
management (Sułkowkski, 2013) 13: classic (F.W. Taylor, M. Weber, H.
Fayol and Ch. Barnard – presenting the administrative and bureaucratic
approach), modernistic (e.g. H. Simon, J. March and L. Bertalanffy – the
functionalistic and systemic approach), interpretative and symbolic (e.g. P.
Seleznick, P. Berger, T. Luckman, E. Hoffman – the social perspective in the
organization) and post-modernistic (m.in. G. Burrell, K. Dale, N. Monin or
B. Czarniawska-Jorges – e.g. the textual approach).
13
This division is the proposal by M.J. Hatch, has become the significant base for the
evolution of management sciences.
214
On the other hand, functional sociological paradigms mentioned

above gave rise to the combination of management and organization sciences
with social sciences. Functionalism came into being in the first half of the
20th century but it dates back to the 19th century and the rise of Spencer
organicism, which was later rejected by Durkheim. Functionalism was aimed
at explaining facts, phenomena and social processes by establishing the
function they perform in the culture of the specific society.
Kaczmarek (2013) presents Spencer vision of functionalism in the
following way: „As a result of (1) relationship of the social system with the
environment (2) there are born specific needs, gradually differentiating on
account of this interaction. The necessity to satisfy them enforces (3)
undertaking the activity (functions) by the members, i.e. directing energy to a
type of action which is to be the response to the need of people. (4) This
action organizes their interactions, leading to the formation of a new social
structure (“organ”, social institution or, finally, social sub-system). (5) This
structure enters relationships with the environment (from now on they will
also be other social organs) and, as a result, it is subjected to the similar
process: internal differentiation leads to the isolation of functions for
maintaining the organ (in here, it enters the relationships of the competition
for social resources with other institutions) and preserving own identity. The
last type of actions is usually identified with the primary function of the
specific organ. (6) The function itself, apart from triggering this process of
structuring, like the activity of the structure for the benefit of own duration,
implies also other unintended effects, some favorable for the whole, some
neutral and others harmful”.
Spencer organicism was not supported by Durkheim, who argued
with him with respect to numerous views. One of the matters of dispute was
Spencer interpretation of the industrial community. According to Durkheim
industrial societies are not the ones where individuals enjoy full freedom
and, out of their free power play, there arises spontaneously social harmony
(Szacki, 2002). He believed that the man is not only homo oeconomicus, and
the society is not only to provide people with maximum independence and
material prosperity. For Durkheim, the society is “the core of moral life”.
His philosophy of homo duplex made the man a complex creature composed
of two poles. However, one pole amounts to sensory feedback, instincts and
predispositions associated with purely physical needs of the organism, and
the other one amounts to conceptual thinking, moral standards, religion etc.,
i.e. all we share with other people. Both these human natures are
contradictory and to behave morally, the human being must rape their animal
nature since, while relying on instincts, they do not know sacrifice or
generosity (Szacki, 2002).
215
Between “old” and “new” functionalism there occurred Radcliffe-

Brown (2007), who determines the structure of the organism slightly wider
than Spencer, as “a set of relationships between individual units”. In the
context of the paradigms of organizational culture, there may be traced
treating and defining the organizational society as a set of individuals bound
by common beliefs, values and principles of operation. As it will be later
found out, the epistemology of organizational culture will not be so
unanimous.
The paradigms of organizational culture

Organizational culture is a rather specific soft part of management,
typical of each organization. The concept of organizational culture itself does
not have one commonly applied definition. For decades, sociologists,
anthropologists, ethnologists and management specialists, researchers and
business people have been trying to define and determine what the
phenomenon of organizational culture, so strongly influencing the success
and failure of the organization, consists in. Certainly, there have been the
ones who claimed that defining the culture is a useless activity or even a
harmful one (Kuper, 2005). In spite of extensive criticism and
underestimating its value in efficient functioning of the organization, there
were the ones who claimed that it even ought to be managed, e.g. Likert,
Schein, Hofstede or Morgan. Their attempts to define organizational culture
and determine its essence in the management process gave rise to the
considerations and analyses of this phenomenon. It turned out that
epistemological problems in the mode of defining organizational culture
have not been solved up to the present.
The most popular definitions of organizational culture, which the
theoreticians and practitioners of the organization have been using for more
than 40 years, are presented in Table 2.
Table 2. The most popular definitions of organizational culture
Author Definition
E. Schein The pattern of shared fundamental assumptions that the specific group has
(1982) developed solving the problems of adaptation to the environment and internal
integration. The pattern can be considered as the one in force. It is instilled into
new organization members as the correct way of solving problems 1).
G. Hofstede “Programming of the minds” of the organization members, thus the set of
(2000) organizational values, standards and rules, efficiently instilled by the group 2).
R. Likert and The dominant pattern of values, myths, beliefs, assumptions, standards, their
J. Likert personification in the language, symbols, artefacts, as well as technology,
(1976) objectives and practices of management, feelings, attitudes, actions and
interactions 3).
G. Morgan Organizational culture usually refers to the pattern of development reflected by
(1997) social systems of knowledge, ideology, values, laws and everyday rituals 4).
1)
Schein, E., 1982, Organisational Culture and Leadership, San Francisco, p. 12.
2)
Hofstede G., 2000, Kultury i organizacje. Zaprogramowanie umysłu, PWE, Warszawa,
pp. 38-41.
216
3)
Likert R., Likert J., 1976, New Ways of Managing Conflict, New York, NY;McGraw-Hill.
4)
Morgan G., 1997, Images of Organization, Thousand Oaks, CA Sage.
Source: Author’s own study based on: Sulkowski, Łukasz. 2011, Pomiędzy tożsamością a
kulturą organizacyjna (p. 210). Wrocław: Zeszyty Naukowe Wyższej Szkoły Bankowej we
Wrocławiu No 24, 2011.
To determine what organizational culture is, the most frequently,

there are adopted the attempts of:
• reviewing many definitions to indicate that there is no compliance as
for the definition of culture;
• indicating the list of elements which are common for all definitions;
• using the popular quote by Clifforda Geertza (2005) as the definition
of culture: „believing, with Max Weber, that man is an animal
suspended in webs of significance he himself has spun, I take culture
to be those webs”. However, this definition is not universal, its use is
reasonable only in the framework of the interpretative paradigm.
“The interpretative paradigm indicates relative social constructivism
as opposed to radical post-modernistic options. In the constructivist
epistemology the man is the creator of the world. Through the process of
interpretation they give meaning to their environment and structure it in
cognizable beings which are prone to formation. The interpretative approach
emphasizes the feedback between discovering and creating the world by the
man in the process of cognition. Obviously, the reality is not exclusively the
social or language construct, however cultural components harmonize in the
creation and perception of the world of the organization. In this
understanding, the entity is not only the discoverer but also the artist”
(Sułkowski, 2007). However, from the interpretative and symbolic
perspective, social processes taking place in the organization impose the
perception of the organization as the social construct. At this point, the
concept of organizational culture is at the right place.
Combining the paradigms linking the concept of culture with the
organization gave rise to their common typologies, reflecting the role of
culture in the organizational reality (Smircich, 1983; Smircich, 1983):
• culture, as independent variable, takes into account: national
management styles, similarities and differences in the mode of
management in different countries, the relationship of efficiency and
national culture, globalization of organizational culture,
• culture, as internal variable, takes into account: corporate culture
management, relationship of efficiency and organizational culture,
changes in and classifications of organizational culture,
217
• culture as root metaphor: cognitive theory of the organization (the

organization as a cognitive project), organizational symbolism,
unconscious and sub-conscious processes in the organization.
According to L. Smircich, the classification of culture for the specific
group of variables allowed to categorize the research carried out in this field.
The first two categories mentioned above originate from the functionalistic
paradigm and the third one – from non-functionalistic paradigms, out of
which the most characteristic is the interpretative paradigm.
This rather difficult process of the change in organizational culture,
associated with deeply rooted standards, values or principles of operation
(repeatedly mentioned in the cited definitions) brings about that it is rather
considered as the dependent variable, hardly changeable, but created under
the influence of activities of people in organizations. While considering
culture as the dependent variable, it is possible, for example, to analyze the
process of management of organizational culture, the evolution of culture or
even its impact on the results of the operation of the organization. The other
two approaches i.e. the perception of organizational culture as the
independent variable or root metaphor also have supporters among the
researchers of this problem.
Changes in organizational culture are unquestionable nowadays. The
necessity of changes is determined by the modernization of activities of the
organization and it seems to be the most difficult process during the
reorganization of activities and, for the leader themselves, the challenge and
test of their leadership skills (Kostera, 1996; Woźniak, 2011).
Conclusion
Summing up the considerations on the paradigms of organizational
culture, it can be concluded that they are interdisciplinary in nature. The
considerations by Burrell and Morgan, or Durkheim gave rise not only to the
current of organizational culture but also other scientific fields. The
epistemological issues associated with formulating the definition of the
concept of organizational culture do not discourage the researchers of this
field from increasing knowledge in this area or combining it with other
scientific disciplines. It is also advisable to conduct further research into
organizational culture and analyze it in transnational conditions.
References:
Bombała, Bronisław. Fenomenologia zarzadzania. Przywodztwo (p.26).
Warszawa: Difin, 2010.
Geertz, Clifford. Interpretacja kultur. Wybrane eseje (p.19). Kraków:
Wydawnictwo Uniwersytetu Jagiellońskiego, 2005.
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umysłu (pp. 38-41). Warszawa: PWE, 2000.
Hofstede, Geert, Hofstede Gert Jan. Cultures and Organizations. Software of
the Minde (p.11). Warszawa: PWE S.A., 2007.
Jaki, Andrzej. Mechanizmy rozwoju paradygmatow zarzadzania Przeglad
Organizacji no.2/2014, (pp.8-11).
Kaczmarek, Kamil M. Paradygmat funkcjonalny Herberta Spencera. Studia
Socjologiczne 2(209), 2013, (pp. 38-39).
Kostera, Monika. Postmodernizm w zarzadzaniu (p. 62). Warszawa: PWE,
1996.
Królik, Ryszard. Kultura organizacyjna i konflikty w zarzadzaniu firma
rodzinna. Przedsiebiorczosc i Zarzadzanie T.12/2011 (pp. 291-296).
Krzyżanowski, Leszek. J. O postawach kierowania organizacjami inaczej:
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Naukowe PWN, 1999.
Kuhn, Thomas Samuel. Struktura rewolucji naukowych (p. 33). Warszawa:
PIW, 1998.
Kuper, Adam. Kultura. Model antropologiczny. Krakow: Wydawnictwo
Uniwersytetu Jagiellonskiego, 2005.
Likert, Rensis, Likert J. New Ways of Managing Conflict, New York:
McGraw-Hill, 1976.
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wartościach sustainability. Ekonomika i Organizacja Przedsiebiorstwa no. 4
(783)/2015 (pp. 65-69).
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zarzadzaniu, (p. 71). Kraków: Fundacja Uniwersytetu Ekonomicznego,
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Radcliffe-Brown, Alfred Reginald. O pojęciu funkcji w naukach
społecznych. In E. Nowicka&M. Głowacka-Grajper (eds.) Swiat człowieka
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Warszawa: WN PWN, 2007
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Francisco: Reading, MA: Addison-Wesley,1982.
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Uniwersytetu Łódzkiego, 2007.
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Wrocław: Zeszyty Naukowe Wyższej Szkoły Bankowej we Wrocławiu no 24,
2011 (p. 210).
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220
Evaluating And Managing The Factors Which Affect

The Cohesiveness Of Professional Basketball Teams
In Greece
Laios Athanasios, PhD Prof.

Athanasios Laios, PhD
Department of Physical Education & Sport Science
Democritus University of Thrace, Greece
Efthimis Kioumourtzoglou, PhD Prof.
Department of Life & Health Science, Program Sport Science
University of Nicosia, Cyprus
Alexopoulos Panagiotis, PhD Assistant Prof.
Sport Management Physical Department
University of Peloponnese, Greece
Kostopoulos Nikos, PhD Assistant Prof.
Department of Physical Education & Sport Science
Kapodistriako University of Athens
Abstract
Among the many factors, which can positively or negatively
influence the final result of a basketball game and decisively contribute to
the achievement of the objectives, is the cohesion between its members.
Sport teams characterised by great cohesion, cooperate better, communicate
positively and perform more effectively. The purpose of this research was to
determine the importance of cohesion, determine the factors that influence it
and recommend ways of improving it regarding the part of the coaches of
basketball teams. The research was based on the review of literature and
field research. The sample was consisted of 24 professional basketball
coaches n = (24) from Greece who were coaching in the professional
basketball league during 2013-2014 seasons. The research instrument was
developed from a relevant review of literature that focused on factors that
can influence team cohesiveness. This process leaded to seven variables that
can influence basketball team cohesiveness. The basketball coaches were
asked to indicate the importance of each variable on seven-point scales
ranging from 1, extremely important, to 7, not important at all, by a self-
completed questionnaire. The results indicated that: a) there are seven
221
factors which can influence the cohesion of a basketball team, b) the

«homogeneity» (1.25) considered by the coaches as the most important
factor that can influence team cohesiveness and c) the «financial factor»
considered as the least important one. Recommendations are suggested for
basketball coaches in order to keep a high level of cohesion among their
players and contribute to individual and team goals.
Keywords: Cohesion, basketball, coaches, management, performance
Introduction
The team cohesion means the unity, the mutual approach and
attraction among the members of a human team (Athos & Coffey, 1968).
Carron (1982) mentions “cohesion is a dynamic process, which is
characterised by the tendency of a team to remain united, aiming to the
realisation of its goals/targets. Cohesion is the aggregate of the forces,
which make the members of human teams, such as a professional basketball
team, feel that they belong to the team and wish to remain a part of it (Daft,
2000). Teams with great cohesion communicate better than teams, which
show lack of it. Also, cohesive teams exhibit greater control of the
behaviour of their members (Fisher & Ellis, 1990).
Teams characterised by high rates of cohesion among their members tend to
be more effective as far as their performance is concerned (Keller, 1986).
Carron and Chelladurai (1981) showed that the relationship between
cohesion and performance in team sports is strong. They also showed that
cohesion contributes to success and success reinforces cohesion. With
respect to team performance, research findings are mixed, but cohesiveness
may have several effects (Erez & Somech, 1996).
The results of various surveys showed that cohesion increases performance
and leads to a better communication among the members of a team. In turn,
greater motivation is observed. Especially in team sports, where there is
cooperation and high rate of interaction among the athletes, such as
basketball, the relationship between cohesion and performance is close.
Generally, it could be said that cohesion prompts the members of a team to
make as many efforts as possible. According to Laios & Tzetzis (2005),
cohesiveness is very crucial especially for team sports where the final score,
a win or a loss, depends to a large degree on the relationship and
understanding between athletes.
The role of the basketball coach relating to team’s cohesion

Every team consists of a number of persons, who develop
relationships between themselves and through their co-operation they
pursue the realisation of the goals they have set. The coach acting as an
222
instructor, director and leader can greatly influence the performance of the
team and substantially contribute to the team’s cohesion (Hollander, 1981).
He must define the rules, the ways of running the team and direct the
members of the team (athletes, assistants, and personnel) as effectively as
possible. He should not only know how to train and coach, but he should
know how organize, manage, direct, lead and control the human power.
(Laios, 1995). Successful sport teams are based on confident and capable
team leaders (coaches) who use their knowledge and experience in order to
positively influence individual/team performance. (Laios, Theodorakis &
Gargalianos, 2003). The coaches of basketball teams must promote cohesion
and keep in mind the following:
1. When a basketball team shows progress and wins, the rate of cohesion
increases. When the progress is decreased and the team loses the rate of
cohesion decreases as well.
2. The existence of common goals among the members of the basketball
team increases cohesion, while different goals, disagreements and disputes
decrease it drastically.
3. The fear that some members of the basketball team are in danger of
losing certain privileges and the freedom of movement that they have in the
team, decreases the rate of cohesion among the members of the team.
4. Basketball teams become better, as far as cohesion is concerned, when
their needs can be satisfied with the help of their teammates. When one
person can perform an activity well, then the participation of the others is
decreased.
5. When there is some external danger, which threatens the basketball
team’s common interests, the members of the team join forces. The external
threat bridges internal differences and increases the rate of cohesion.
6. The development of friendship between the members of the basketball
team increases the rate of cohesion and improves chances of cooperation.
7. When the more experienced members of the group share their
experiences with the new ones, the cohesion of the basketball team is more
effective (Laios, 2005).
Factors that influence the basketball team’s cohesion

There are many factors, which can influence the cohesion of a
basketball team. Daft 2000, Adler and Rodman 1994, Weihrich and Kontz
1993, Dunham and Pierce 1989, and Athos and Coffey 1968, reported many
factors that can influence the cohesion of a group of people such as a
basketball team.
1. The basketball team’s prestige: The name, the history and the prestige of
a basketball team in general influence its cohesion. In good teams, where
223
there is a high level of responsibility and high objectives, greater cohesion is

observed.
2. Homogeneity: Homogeneity occurs when a ratter gives all employees a
similar rating even if their performances are not equally good. Basketball
teams the members of which are homogeneous, show higher rate of
cohesion. On the contrary, basketball teams which show different interests,
big financial differences as far as the athletes’ payments is concerned,
differences in perception and lack of homogeneity of goals and life attitude,
show low rate of cohesion.
3. The personality of the coach: The name and the prestige of the coach, his
knowledge and capabilities, the way he trains and guides the athletes during
the game, his teaching and the definition of the motives, create harmony and
cohesion in the team. On the contrary, if a coach has little prestige, his
negative behaviour and the constant criticism discourage the team from
having unity and cohesion.
4. The personality of the athletes: Every athlete is a separate personality,
with his own characteristics, temperament and particularities. Their
character and behaviour can contribute to the team’s cohesion negatively or
positively.
5. The amount of time the team members are together: When the athletes
play together for many years, then they know each other better, they
cooperate more efficiently and they cannot be easily dispersed.
6. The communication: Communication permeates every management
function. Communication constitutes a very important factor for coaches
and athletes in professional sports (Laios, 2005). Effective and constructive
communication among the members of the basketball team helps in
developing common interests, effective co-operation and lead effort to the
achievement of its goals. (Laios, 2001).
7. Financial factors: Work team effectiveness is based also on personal
satisfaction relating to money. The regular payments, the extra bonuses, the
fines can influence the team cohesiveness.
Method
The sample was consisted of 24 professional basketball coaches
from Greece. All subjects were male. Coaches, who participated in the
study, were coaching on the highest level of basketball in 2013-2014
seasons. (The professional basketball League includes 14 teams). The
research instrument was developed from a relevant review of literature that
focused on factors that can influence team cohesiveness. (Daft 2000, Adler
and Rodman 1994, Weihrich and Kontz 1993, Dunham and Pierce 1989,
and Athos and Coffey 1968). This process leaded to seven variables that
can influence basketball team cohesiveness. Coaches were asked to indicate
224
the importance of each variable on seven-point scales ranging from 1

(extremely important) to 7 (not at all important) for both lists. The method
chosen to conduct the research was that of self-completed questionnaires.
Results
The results indicated that professional basketball coaches rated the
variable of «homogeneity» (1.25) as the most important reason of
influencing the team’s cohesiveness. The factors «personality of the coach»
(1.66) and «communication» (1.67) was followed in the 2nd and 3rd place
respectively. In contrast, «financial factors» a variable that represented
financial problems received the lowest score (3.25). Means and standard
deviations for the importance of the seven variables that influence the
cohesion of a professional basketball team are presented in Table 1.
Table 1. Means and standard deviations for the importance of the seven variables that can
influence team cohesiveness.
Variables Mean SD
Prestige of the team 2.91 1.50

Homogeneity 1.25 0.45
Personality of the coach 1.66 0.65
Personality of the athletes 2.08 0.90
Time member are together 2.66 1.06
Communication 1.67 0.77
Financial reasons 3.25 1.96
Discussion
The coaches of professional basketball teams must evaluate the
importance of cohesion among the members of the team they are training.
They must keep in mind that the relationship between cohesion and
performance is strong. Based on review of literature it was found that there
are seven factors that can influence the cohesion of a team. From these
factors-variables it was found that the «homogeneity» (1.25), was
considered by the basketball coaches as the most important, followed by the
«personality of the coach» (1.66). «Communication» (1.67) between the
coaches and great personalities as the players are in professional basketball
was the next most important variable. The variables of «personalities of the
athletes» (2.08), «time of incorporation» (2.66) and «prestige of the team»
(2.91), were considered by the basketball coaches as less important reasons
relating to the cohesiveness of their teams. Finally, the variable of the
«financial reasons» (3.25) was considered by the coaches the less important
reason on influencing the cohesion of the members of the team. According
to coaches’ opinions, money and payments in professional sports, such
basketball, cannot influence the team cohesiveness in a high degree.
225
Recommendations
The professional basketball coaches should have as an immediate
objective the achievement of cohesion among the athletes as well as the
promotion of co-operation. Cohesion can lead to better performance. Low
rate of cohesion can cause great differentiation and diversions from the
desirable performance. Therefore the basketball coaches must:
1. Help in the development of good relationships among the athletes
2. Talk with each athlete separately and solve any kind of differences
that may come up
3. Reward morally and psychologically the athletes for every good
effort
4. Have private meetings with the athletes and their relatives in case of
need
5. Trace the cliques on time and disperse them
6. Be democratic and encourage the participation of the athletes in
decision making
7. Familiarise the athletes with the responsibilities and roles their team-
mates have, in order to know their needs better in the field of the game
8. Help in the definition of goals
9. Help in creating effective channels of communication.
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227
Biological Control of Agriculture Insect Pests
Leonard Holmes
Sivanadane Mandjiny
Department of Chemistry and Physics,
The University of North Carolina at Pembroke, Pembroke, USA
Devang Upadhyay
Sartorius Stedim Biotechnology Laboratory,
Biotechnology Research and Training Center,
The University of North Carolina at Pembroke, Pembroke, USA
Abstract
This review summarizes the efficacy, advantages and safety of using
biological agents to suppress and control damage done to crops by insects.
Biocontrol has been generally shown to be safe to plants, animals, humans
and the environment. This is in stark contrast to more widely used chemical
insecticides that often results in environmental pollution causing harm to
humans and the environment. Biocontrol manufacturers continue to develop
new protocols for assessing agent safety, deploying and measuring treatment
success. Government and manufacturing organizations are developing
regulations to assure the safe and appropriate use of biocontrol. The benefits
of biological control systems drive the increasing adoption of the technology.
Protection of biodiversity and high benefit to cost ratio are obvious reasons
to promote the use of biocontrol platforms. It will require education and
awareness of the general public and those involved in agriculture to accept
these alternative farming practices.
Keywords: Biocontrol, Integrated Pest Management (IPM), biocontrol

agents, pesticides, insecticides
Introduction
Biological control for agricultural systems is not a new idea. During
the last century greater than 2,000 non-native (exotic) control agents have
been used in at least 200 countries or islands with few documented problems
to flora, fauna or environment. Biological control of insect pests is gradually
gaining momentum. Biological control is a component of an integrated pest
management (IPM) strategy (1). It is really regarded as a “systems approach”
228
to IPM (2). Biological control is defined as the reduction of pest populations

by natural enemies and typically involves an active human role. It includes
the control of animals, weeds and disease. Biological control minimizes the
use of chemical pesticides (3). A biological control platform reduces, but
does not eradicate pests and it is used to suppress populations of pest
organisms below levels that would have negative economic impact (4,5).
Natural enemies used in biocontrol measures include parasitoids, predators,
microbes and beneficial nematodes (6). Before a discussion of biocontrol, it
is necessary to mention “natural control” resulting from biotic or abiotic
environmental conditions. These are factors such as weather, availability of
food, competition, amount and quality of living space and the presence and
abundance of natural enemies (7). This short review paper will address the
control of arthropod pests, but it should be kept in mind that biocontrol also
includes the control of plants (weeds).
There are three general approaches to biocontrol: (A) Classical
biocontrol which is the practice of reducing the populations of exotic pests
for long periods by the release of imported (exotic) natural enemies of the
pest. Successful biological control is nearly irreversible because the agent is
permanently established (8). (B) Augmentation biocontrol is the repeated
release of natural enemies in periodic applications. Treatments
(inoculations) may be small numbers during periods when pest populations
are low, or large numbers of control agents may be released (inundative) as a
corrective procedure for immediate results (9). Control is usually achieved
by released individuals, not the off-spring. Inundative releases of biocontrol
species that are not able to establish permanently are safer than classical
releases. With augmented control repeated applications or additional
methods may be used to maintain control. (C) Conservation control is the use
of indigenous natural enemies (10). Table 1 represents the examples of pest
control methods.
Table 1: Pest control methods
Methods Examples
• Pheromone (used for detection and monitoring of insect
populations and thus important for the efficient use of
conventional insecticides)
Semiochemicals • Allomone (a common form of defense by plant species against
insect herbivores or prey species against predators)
• Kairomone (plant odors or compounds which help biocontrol
agents to locate their host species)
Physical and mechanical • Habitat manipulation • Creating barriers
techniques • Trapping pests • Hand removal • Mulching
• Microbial and botanical pesticides • Horticultural soaps and oils
Selective chemicals • Insects growth regulators (IGRs) • Minerals and metals
• Synthetic chemicals
Source: Integrated pest management. Oklahoma state university extension. Oklahoma (11).
229
Safety concerns related to biological control

There are two main areas of safety issues that must be considered
when implementing a biological control program. The first question that
must be answered is will the introduction of the biocontrol agent have
adverse effects on non-target organisms? The second concern is the strength
and duration of the biocontrol agent on the environment (12). Accessing the
safety of biocontrol continues to be a challenge because of varying
environmental applications. Also, the regulations and registration for
biocontrol agents varies from country to country. For example, in the United
Kingdom, non-indigenous species introduction is regulated by the Wildlife
and Countryside Act of 1982 (13). While across Europe, the Organization for
Economic Cooperation and Development (OECD) has proposed guidelines
to control the importation of natural enemies, such as arthropods and
nematodes (14). These guidelines are meant to help prevent damage caused
by the release of exotic biocontrol agents. Specific concerns are: (a)
importation; (b) taxonomy; (c) release of relevant permits; (d) shipment into
another country; (e) quarantine procedures; (f) release testing and protocols;
(g) documentation requirements (12-14).
There are very good reasons to adopt stringent safety and regulatory
policies and to demand regulation of specific biocontrol agents. Biocontrol
agents are broadly defined as pesticides and in general, pesticides and users
must be approved before they are imported, marketed and applied (15).
Related to this understanding is the mandate to keep ineffective pesticides
off the market. Also the public must be educated and understand the danger
of exotic agents to human health and the environment. Quality assurance and
quality control of biological control agents is important (16).
The International Standards for Phytosanitary Measures (ISPM) as
part of the Food and Agricultural Organization (FAO) of the United Nations
have supplied guidance documents written for risk management of
biocontrol agents capable of self-replication (17). Table 2 shows the different
species of organisms which are used as biological control agents.
Table 2: Different types of biological control agents
Biocontrol Agents Examples
Predators Ladybugs, dragonflies, lacewings, pirate bugs, rove and ground
beetles, aphid midge, centipedes
Parasitoids Ichneumonid wasps, braconid wasps, chalcid wasps, tachinid flies
Nematodes Heterorhabditidae spp. (Figure 1), Mermithidae spp., Rhabditidae
spp., Steinernematidae spp.
Bacteria Bacillus thuringiensis, Bacillus popillae
Viruses Cytoplasmic polyhedrosis (CPV), granulosis (GV), and entomopox
viruses (EPN)
Fungi Metarhizium anisopliae, Beauveria bassiana, Trichoderma viride
Source: Biological pest control. In: New World Encyclopedia (18).
230
Figure 1: Bright-field micrograph of the beneficial nematode H. bacteriophora (19)
ISPM directs responsible authorities to follow accepted protocols

related to export, import, quarantine, dispersal and documentation (20).
Industry viewpoints of biocontrol

Balancing the public caution are viewpoints of biocontrol producers.
The industry does accept the need for regulation of exotics. However, the
industry is concerned that overly stringent regulations will have huge
negative impact on the production, expense and development of effective
agents (21). Over-regulation will drive costs up and even make some
effective, safe products unavailable. These agents should be regulated only if
a potential problem is known. There are very few examples of adverse effect
due to the deployment of exotic arthropods or microorganisms. Biocontrol
agents have been employed for decades with no documented dangers or
harms. The industry promotes common sense. Compared with the damage
done by accidently introduced invasive alien species, negative biocontrol
impacts have been negligible.
It is a fact that the biocontrol producer industry has guidelines in
place to facilitate self-regulation (22). The International Biocontrol
Manufacturers Association (IBMA) has cooperatively established a code of
conduct. There is general agreement that new products should be tested
(23,24). However, as more information is gathered, there is concern that
additional testing will be required and may become an unnecessary burden.
The question arises that who should pay for additional safety and efficacy
testing? Currently, the cost of much testing lies on expenses to buyers.
Companies, research organizations and universities do most safety and
efficacy testing. The marketing of ineffective biocontrol agents is controlled
by the market. The biocontrol industry points out that approved chemical
insecticides may continue to be sold and used even after they show
increasing signs of ineffectiveness due to resistance buildup of target pests
(25).
The International Organization for Biological Control (IOBC) has
published its conclusions about cost of developing effective biological agents
(26). IOBC encourages biological control development and its application in
231
integrated pest management programs through collection, evaluation and

dissemination of information about biological control agents. IOBC sponsors
national and international research as well as promoting public awareness of
biological control’s economic and social importance. IOBC also sponsors
training of personnel and coordination of large-scale applications (26). Table
3 represents the general summary of IOBC.
Table 3: IOBC general summary
1 A risk assessment procedure is necessary
2 As a general approach, no risk assessments or regulations should be required for
native biological control agents
3 The concept of “ecological regions” (eco-types) should be adopted. This would
facilitate a positive list for exotics and reduce the expense of further testing for
types of ecological regions in other countries
4 Funding of risk assessment research, design and implementation should be
partially public funded
Source: International Organization for Biological Control (26).
General information required to safely deploy a biocontrol plan

To fully understand the impact a biocontrol agent has on the
environment, certain types of information must be known. Assessment
science is not yet well comprehended or applied in many cases. However,
there is consensus that four major types of information is important (27).
1. A clear host range assessment must be undertaken to determine if the
agent can be successful on the target species. A sound knowledge of
the biological agent and the host(s) must be available. These types of
studies are not often relevant to the laboratory and must be
determined within the host range (28).
2. Abiotic and biotic factors should be determined and especially an
understanding of the similarities between region of bioagent
collection and the region of planned release. It may also be vital to
have knowledge about the synchronization of development of the
host and its natural enemies (29).
3. Knowledge of effective dispersal mechanisms of biocontrol agents
can provide important data. Dispersal protocols of the biological
agent may be affected by geography and behavioral traits such as
ranging and host foraging (30). Types of dispersal mechanisms of
biocontrol are mentioned in Table 4.
4. Potential direct or indirect effects on non-target organisms should be
understood as completely as possible (32).
232
Table 4: Types of dispersal mechanisms of biocontrol

Dispersal Mechanisms Examples (Techniques)
Airblast sprayers, boom sprayers, hand-held
Ground Sprayers for Liquids
sprayers, backpack sprayer, aerial sprayers
Solid Formulations Applicators Granular spreader, dust applicators
Fumigation Soil fumigation, space fumigation
Mist blowers, Thermal foggers, Ultra low volume
Fogging Equipment or ultra-low dosage (ULV/ULD) equipment,
Electrostatic equipment
Mixing of chemicals, such as pesticides and
Chemigation fertilizers, to crops through an irrigation system
(e.g., sprinkler, flood, furrow, drip or trickle)
Source: Pesticide application methods and areas of use. 2013. Health Canada, Canada (31).
Ten main benefits of biocontrol

There are many benefits to agriculture using biocontrol methods (33):
1. Insect or weed pest repression to manageable levels and reduces
potential legal hazard of chemical use. Chemical pesticides can cause
a wide range of human health problems such as nerve, skin, and eye
irritation.
2. Chemical pesticides can spoil agricultural land by affecting beneficial
insect species, soil microorganisms, and worms responsible for soil
health. Chemicals also disturb plant root and immune systems, and
thus reduce concentrations of nitrogen and phosphorous in soil which
are essential plant nutrients.
3. Reduces acute and long-term impact of chemical pesticides on
human, animals, non-target organisms and the environment.
Biocontrol agents are usually very specific and present less danger to
environment and water.
4. There is no resistance buildup making treatment increasingly less
effective.
5. Protection of biodiversity and restoring natural ecosystems.
6. Chemical residue-free products from farms and natural systems.
7. Potential to be permanent reductions of pest organisms.
8. There are usually no phytotoxic effects on young plants (abortion of
flowers).
9. The use of biological agents in agriculture has a high benefit to cost
ratio.
10. The public is more accepting of biological control than chemical
agents.
Conclusion
Perhaps the biggest barrier to effective biocontrol is the necessity of
educated management and planning. For optimum benefit the user must
understand the biology of both the target pests and their natural enemies. The
233
risks associated with biocontrol to human/animal health are very low. There
have been a few reported cases of worker mild allergenic reactions in
production facilities. Biological controls are sometime producing airborne
hairs or scales which are potential allergens (34). This risk can be mitigated
by sanitary protocols (35). It may also be possible that bites from introduced
agents can occur. Plants may also be a secondary food for biological control
organisms. Parasitoids and predators might sometimes supplement their diets
with certain plant juices or pollen. There is no known example where
introduced natural enemies of pests inflicted significant damage on crops or
native plants. Environmental risks and non-target effects have not been
satisfactorily assessed (36).
Acknowledgement
This review was made possible through generous funds from Farm
Bureau Robeson. Additional support was provided by the University of
North Carolina at Pembroke (UNCP) Department of Chemistry and Physics
and special thanks to Dr. Sivanadane Mandjiny for his consulation
throughout this review article.
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“El sistema interdisciplinario P.A.L.T. da respuesta a

la formación de emprendedores”
Licenciado Eduardo Radano

Licenciado Daniel Velinsone
Centro de Emprendedores - Universidad de Flores, Buenos Aires –
Argentina
Abstract
This paper aims to use the P.A.L.T tool to guide the training of
entrepreneurs, in terms of determining the content that should have such
training. In order to ensure that this tool met that purpose we use the results
of the survey of entrepreneurs in the second course the entrepreneurial
training program, conducted with the logistical support and coordination, of
the Center for Entrepreneurship of the University of Flores, in Sº semester
2015. The tool P.A.L.T. developed by Dr. Roberto Kertész in his Manual of
Family Business (summarizing a course / workshop in 1992), it proposes an
interdisciplinary model of organizational diagnosis and intervention. It is
also a management proposal for owners of family businesses and also for
those who advise them, based on this model. The comparison between this
model and the results of the survey allowed us to check: 1. First, the
adequacy of the model as a reference for training content for entrepreneurs.
2. Then, a pool of ideas about what might be said contents but management
of the enterprises. 3. Emerging omissions as to meet future training 4. The
inclusion of interdisciplinarity in practice, not only from academics, whose
synthesis is more concrete action on the ground. The first match for the
above, is a starting point for future actions regarding: 1. More information
survey 2. Improvements in the courses and workshops that we conduct from
the Center for Entrepreneurship. In those cases, the courses we make as
designers and teachers of the same
Keywords: Entrepreneurial training, training contents, Survey,

interdisciplinary model, psychological variables , administrative, legal,
technical, adjustment, improvements
238
Resumen
El presente trabajo tiene como propósito el uso de la herramienta
P.A.L.T como guía para la formación de emprendedores, en cuanto a
determinación de los contenidos que debiera poseer dicha formación. A fin
de comprobar si dicha herramienta cumplía ese propósito utilizamos los
resultados de la encuesta realizada a emprendedores de la segunda cursada
del Programa de formación de emprendedores, realizada con el apoyo
logístico y la coordinación, del Centro de Emprendedores de la
UNIVERSIDAD DE FLORES, en el sº semestre 2015. La herramienta
P.A.L.T. desarrollada por el Dr. Roberto Kertész en su Manual de Empresas
Familiares (que resumen un curso/ taller realizado en 1992), propone un
Modelo interdisciplinario de diagnóstico e intervención organizacional. Es
también una propuesta de gestión para dueños de empresas familiares y
también para aquellos que los asesoren, a partir de dicho modelo. El cotejo
entre dicho Modelo y los resultados de la encuesta nos permitió comprobar:
1. En primer lugar, la adecuación del modelo como referencia para
contenidos de formación para emprendedores. 2. Luego, una cantera de ideas
respecto a cuáles podrían ser dichos contenidos sino sobre gestión de los
emprendimientos. 3. Emergentes en cuanto a omisiones a suplir en futuras
formaciones. 4. La incorporación de la interdisciplinariedad en la práctica,
no sólo desde lo académico, cuya síntesis más concreta es la de la acción
sobre el terreno. Este primer cotejo, por lo antedicho, es un punto de partida
para futuras acciones en cuanto a: 1. Más relevamiento de información. 2.
Mejoras en los cursos y talleres que llevemos a cabo desde el Centro de
Emprendedores. En esos casos, para los cursos que efectuemos como
diseñadores y docentes de los mismos.
Palabras clave: Formación de emprendedores, contenidos de la formación,

Encuesta, modelo interdisciplinario, variables psicológicas, administrativas,
legales, técnicas, adecuación, mejoras
El presente trabajo busca relacionar la formación de los

emprendedores con un Modelo Interdisciplinario, elaborado por el Dr.
Roberto Kertész (1) y publicado, entre otros documentos en el “Manual de
Empresas Familiares” (ver bibliografía).
Ese propósito se funda en que dicho Modelo (el Modelo P.A.L.T.) se
constituye en una guía para determinar qué contenidos debiera poseer esa
formación, dado que el mismo fue concebido como una herramienta para
diagnosticar y efectuar intervenciones institucionales en organizaciones, en
particular, empresarias.
Para buscar esa relación, efectuamos una encuesta (cuyo formulario,,
oportunamente fuera elaborado por el Dr. Roberto Kertész) a participantes,
239
en la primera clase del curso de formación de emprendedores, en el segundo

semestre del año 2015. Dicho curso fue organizado y realizado por
Academia B.A. una institución del Gobierno de la Ciudad de Buenos Aires,
en la Universidad de Flores. El Centro de Emprendedores de la UFLO está
asociado a estos programas desde el año 2009, participando como docentes
en el mismo (junto con docentes de la C.A.B.A) o, como en esta ocasión,
brindando, además del lugar, apoyo en coordinación y logística.
Aplicamos la encuesta diseñada por el Dr. Kertész a fin de ser
coherentes con el Modelo que buscamos como referencia. Todas las
preguntas de la encuesta (en total, 63, agrupadas en varios temas) se
constituyen en una auto percepción de cada participante, respecto a cómo
entiende que se encuentra al inicio de la cursada, sobre dichos temas.
El conjunto de dichas auto percepciones nos permite:
1. Cotejarla con la oferta de formación que luego se le brinda y
determinar adecuación u omisiones respecto a la misma.
2. El Modelo busca, a partir de ser una herramienta de diagnostico,
brindar qué aspectos debiera contener la gestión de una empresa (o,
en este caso, un emprendimiento o futura empresa). Por lo tanto, las
adecuaciones u omisiones brindan una guía sobre qué es acertado de
la formación brindada y qué deberá ajustarse en el futuro.
3. En la presente experiencia, el Centro no participó en el diseño aunque
sí en el dictado de los cursos que se dieron. Siendo los contenidos de
nuestros cursos similares a los brindados por Academia B.A sus
resultados son igualmente válidos para la orientación buscada.
4. La otra orientación que buscamos determinar no fue sólo qué brindar
sino cuánto. Esa orientación, si bien muy general y subjetiva,
entendíamos que podía sernos de utilidad.
“Sobre el Modelo P.A.L.T, éste es un modelo sistémico e
interdisciplinario, integrado por las cuatro variables fundamentales presentes
en toda organización.
Esas variables son las:
1. Psicológicas o psicosociales (conductas intra- e interpersonales)
2. Administrativo / contables (gestión de las personas y de los recursos
materiales y financieros)
3. Legales (conocimiento y aplicación de las leyes vigentes)
4. Técnicas (referidas a los productos, servicios y la logística).
A continuación se reproduce, en parte, la explicación del Modelo,
según documento del Dr. Roberto Kertész. Éste es más extenso, pero, a
nuestro juicio, es lo suficiente para brindar una descripción del mismo.
(tomado de Publicación Interna del INAREF – Instituto Iberoamericano de
Empresas Familiares – noviembre 2008)
240
Rector Emérito de la UNIVERSIDAD DE FLORES

¿Cuáles profesionales se especializan en cada
variable y cuánto deben saber de las restantes?
(compartiendo un lenguaje común
y comprensible para el cliente)
Psicólogos, Lic. Lic. en Adm.de

en RRHH, etc. P Empresas,
A/c
Contadores
EF
Ingenieros, Abogados
Lic. en
T L
Sistemas, Escribanos
químicos,etc.
.
P: La variable Psicosocial
La Psicología se interesa por comprender la personalidad y el modelo
del mundo de los integrantes de la organización como individuos: sus
valores, creencias, motivaciones, estilos para tomar decisiones, resolver
problemas, manejar conflictos y liderar.
Además de lo individual, la Psicología incluye lo Psicosocial: las
relaciones entre las personas que conviven en la organización, tanto formales
como informales.
Desde lo formal, el conjunto de interacciones es innumerable y se
refiere a las que origina la estructura vertical de la organización (estructura
jerárquica) con situaciones referidas a la dirección, el manejo del poder,
delegación, la motivación y el liderazgo, la supervisión directa, la
conformación de equipos de trabajo, etc.
Pero además, la estructura horizontal de la organización (estructura
funcional) da lugar a una gran cantidad de interacciones, principalmente
situaciones de coordinación, optimización de recursos escasos,
241
competitividad intraorganizacional, trabajo interdisciplinario, capacitación,

delimitación empresa / familia, los posibles planes de continuidad o
sucesión, etc.
En cuanto a la estructura informal, realidad tan concreta como la
formal, las interacciones se refieren a las comunicaciones informarles como
el rumor, las afinidades y antagonismos, el reconocimiento social las
respuestas a la expresión de las distintas emociones, los estilos de liderazgo,
la conformación de grupos y sus relaciones intra- e intergrupales, los climas
laborales , la cooperación versus competencia, la motivación para la
pertenencia, etc.
En los negocios de familia, debido a la coexistencia estructural de dos
sistemas sociales diferentes (empresa y familia), estos últimos temas suelen
cobrar mucha mayor intensidad.
A: La variable Administrativa /contable (o funciones administrativas)

Se refiere a los conocimientos necesarios para llevar adelante a las
actividades de gestión:
a) la administración financiera, asegurando contar con los flujos de

fondos necesarios en cada momento para la remuneración de los diversos
factores de producción, el pago de impuestos, la decisión de las inversiones a
realizar y las relaciones con las fuentes de crédito, como los bancos:
b) la contabilidad, que debe registrar adecuadamente las modificaciones
patrimoniales de la entidad y la generación de los resultados,
constituyéndose en el sistema de información por excelencia de la
organización, tanto para uso interno como para uso externo;
c) la comercialización, que debe asegurar una adecuada oferta de bienes
y servicios, la correcta distribución y la optima recepción de los productos o
servicios por parte de la sociedad;
d) la planificación en general y de presupuestación en particular, cuya
misión es disminuir los niveles de incertidumbre y eliminar superposiciones,
actividades dispendiosas y espacios vacíos;
e) la administración de los Recursos Humanos, incluyendo las políticas
de reclutamiento, capacitación, ascenso y remuneración;
y f) los de mecanismos de control de gestión, estratégica y operacional,
que deben asegurar que lo efectuado por la organización se corresponde
efectivamente a lo previsto con anterioridad.
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Esta Variable corresponde tradicionalmente a los contadores

públicos, administradores, ingenieros industriales, funcionarios bancarios,
etc.
L.: La variable Legal

Abarca la aplicación de la ciencia del Derecho, incluyendo el
Laboral, que se refiere a las relaciones entre propietarios y empleados, al
Derecho Comercial, que complementa al Marketing, al Derecho Civil y al
Societario que establecen reglas referidas a la propiedad, a los contratos, a
los derechos de las personas y de las instituciones, etc., al Derecho Público,
referido a las relaciones entre los particulares y el Estado y entre los diversos
estamentos de este y, finalmente pero no por ello menos importante, el
Derecho Internacional, de creciente importancia dado un proceso de
globalización en absoluta vigencia.
Los temas más destacados a tener en cuenta son:
a)La elección del tipo de sociedad más conveniente y las decisiones
sobre quiénes la integrarán y en cuáles condiciones
b) Los aspectos patrimoniales y accionarios
c) Convenios, fusiones, sucesiones, divorcios
d) Vinculaciones con sindicatos, leyes y juicios laborales
e) Registro de patentes y marcas
Obviamente, estos temas se ubican dentro de las incumbencias de los
abogados y escribanos, pero que frecuentemente colaboran con el contador
de la firma.
T: La Variable Técnica
Cubre la organización y la tecnología, las maquinarias y los insumos
utilizados para generar los productos y servicios que la organización tiene
como objeto y que debe ofrecer en el mercado que atiende:
a) las materias primas y los insumos en general, las relaciones con los
proveedores;
b) las instalaciones y su mantenimiento;
c) los métodos de envasado, conservación y transporte de productos:
d) la investigación y desarrollo que permitirá mantener vigente una
oferta en un mundo en continuo cambio:
e) el control de calidad y los métodos de reingeniería:
f) la distribución, logística, importación y exportación:
Los responsables de estos aspectos son los profesionales afines a los
productos y servicios de la organización (ingenieros, químicos, licenciados
en informática, etc.) o simplemente, quienes sepan cómo generar los mismos.
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El carácter sistémico e interdisciplinario del modelo

Si bien sus cuatro variables, P, A, L y T están bien diferenciadas, se
integran en la realidad de un mismo objeto de estudio: la organización. En
cuyo quehacer diario existen inevitables interacciones e influencias entre
dichas variables.
Así, el modelo PALT explica cómo las mismas realidades se
analizan desde distintos enfoques absolutamente complementarios,
cubriendo a su vez integralmente el conjunto de saberes que la organización
requiere.
El enfoque del modelo supone, por lo menos dos recomendaciones.
La primera, para el dueño de la empresa, en cuanto a tener asesores que le
brinden una visión multidisciplinaria de la gestión de su empresa. La
segunda, para los asesores, a fin de ampliar su mirada sobre esa misma
gestión y no “encerrarse” en su especialidad.
Por último, éste Modelo puede relacionarse con el Modelo de análisis
FODA. Permite identificar información para diagnóstico de la situación con
mayor grado de detalle. Permite también establecer el Estado Actual de una
organización y la elaboración del Plan de Mejora (Estados Deseados):
objetivos y cómo cumplirlos, quiénes lo harán, en qué plazos, con cuáles
recursos”
Análisis de encuesta a emprendedores actuales

Programa Academia B. A Cursada 2º edición - agosto – octubre 2015
CENTRO DE EMPRENDEDORES – Universidad de Flores
Abstract
Sobre la encuesta:
• Se realizó esta encuesta aplicando el “Cuestionario de
Autoevaluación de características de emprendedores actuales
(CACEA). Ésta fue diseñada por el Dr. Roberto Kertész y se aplica a
a emprendedores de hasta 3 años de actividad como tales
• Las cursadas se dictan en más de 40 sedes en la ciudad de Buenos
Aires. Las sedes son resultado de la decisión de cada entidad (como
la UFLO, en este caso) de participar del programa. Están entidades
están integradas por comunas de la Ciudad de Buenos Aires,
universidades, cámaras empresariales, espacios de trabajo
colaborativo, aceleradores de negocio, bibliotecas públicas y sedes
comunales del GCBA.
• La encuesta tiene un total de 63 variables (. Preguntas). El propósito
de la encuesta es relevar las características y actitudes personales
respecto del emprender, de los participantes del programa para
emprendedores, Tiene carácter de autoevaluación. Busca identificar
cómo los emprendedores “se ven a sí mismos”
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• La generalización de los resultados, debe señalarse, estará acotada a

quienes participan y respondieron a la encuesta en la UFLO. Ésos
fueron derivados por Academia B.A para cursar en la UFLO.
• Dichos resultados no podrán proyectarse, en cambio, a los que,
derivados a la UFLO, no asistieron a la primera clase ni a los
restantes participantes del programa, en las otras entidades. No
disponemos de información para estimar que la población que
respondió a la encuesta es una “muestra” de los que no participaron.
• Otra consideración a tener en cuenta es que la encuesta fue diseñada,
en su origen, como autoevaluación de “emprendedores actuales”. En
el presente caso, quienes la responden son
• “participantes” de cursos para emprendedores, pero que lo sean
efectivamente será algo a verificar. Se comprueba, sí, que varios
tienen emprendimientos en marcha.
• Esta segunda edición tuvo los siguientes resultados, en cuanto a
calendario, inscripción, participación efectiva y respuesta a la
convocatoria del GCBA. (Cabe aclarar que la convocatoria a realizar
la encuesta es una iniciativa del CENTRO DE EMPRENDEDORES
de la UFLO. No forma parte de lo organizado por Academia B
Curso Curso Ideación Curso Puesta en Totales
Crecimiento marcha
profesional
Inscriptos al curso 40 64 60 164
Asistieron a 1º clase 15 30 33 78
Respondieron encuesta 11 18 22 51
Inició curso 25.8.15 25.8.15 27.8.15
Concluye 06.10.15 06.10.15 08.10.15
Terminaron la cursada 6 (3 varones) 11 (5 varones) 15 (4 varones) 32
% egresados sobre % 40 % 36 % 45 %41
asistentes a 1º clase:
(% total egresados sobre
total asistentes a 1º
clase: % 41)
Atendiendo a la cantidad de preguntas que contiene la encuesta, éstas

las hemos agrupado para un mejor manejo de las respuestas y su posterior
interpretación, según los siguientes agrupamientos:
Datos personales y del emprendimiento
Modelos de referencia
Autoevaluación de las capacidades personales
Motivación
Apoyos
Autoevaluación de capacidades gerenciales
El negocio
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Finalmente, todos los cuadros y gráficos presentados son de elaboración

propia.
Sobre Datos Generales de los participantes y los emprendimientos.
• La mayoría de los participantes de la cursada son mujeres (70%)
• La edad promedio de los participantes es 36 años. La edad promedio
de inicio de los emprendimientos es de 33/34 años
• De los 51 participantes que respondieron a la encuesta, 37 han
iniciado emprendimientos.(72%)
• La mayoría no tiene socios (66%) o familiares trabajando en la
empresa.
• Los que sí tienen familiares trabajando en la empresa son el 27.5%, de
los cuales el 17.6% es la pareja. No contestaron a esta pregunta el
72.5%.
• Referida a la ocupación actual, el 47% lo está en comercio o
servicios. El 37% en otras ocupaciones
• Todos los participantes de los cursos reconocen la necesidad de
capacitarse. Es casi nula frecuencias de “perdidos”(quienes no
respondieron) . En cuanto a la identificación de necesidades de
capacitación, en el caso de los integrantes del curso de Ideación, es
baja. Es similar, en cambio, en el caso de los dos cursos siguientes.
En cuanto a las prioridades de capacitación, en el curso de puesta en
marcha, ubica, 1º Plan de negocios y 2º Administración y marketing.
En el caso de Expansión; 1º marketing, 2º, Plan de negocios y en 3º
lugar: administración y aspectos legales. Ambos tienen en común que
la formación requerida es de carácter instrumental
• Finalmente, la relación entre total de participantes por curso y
requerimientos de capacitación, para el primer curso es de 1.63: para
el segundo es de 3.94 y para el tercero es de 3.18. Significa que
mientras en el primer curso no llegaban a requerir dos capacitaciones
– promedio, por persona, en las dos comisiones siguientes lo hacía
por más de tres, por persona. Conclusión: a mayor avance de
concreción de los proyectos – promedio, mayor necesidad de
capacitación
• Referida a la asistencia técnica, una relación similar a la anterior. Los
asesoramientos más demandados se concentran en Contabilidad, Plan
de Negocios y Marketing. Pero mientras los requerimientos son
débiles en el primer curso (aun considerando la relación porcentual
entre requerimientos y total de participantes), es fuerte en los dos
cursos siguientes (ejemplo: en el tercer curso el 69% requiere
asistencia técnica en Plan de Negocios y el 59%n en marketing. En el
segundo curso, el 55% en ambos ítems. Si consideramos el número
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de asistencias técnicas requeridas por participante por curso, para el

primero es de 0.90, para el segundo de 3.11 y para el tercero es de 3.
La general es de 2.58. Nuevamente, a mayor avance en los proyectos,
mayores necesidades de asistencia
• Los requerimientos financieros siguen las tendencias antes descriptas.
Débil en el primer curso, fuertes en los dos cursos siguientes, con dos
preponderantes: materias primas y marketing. Es relevante, además,
en el segundo curso el tema ventas. En el tercero, asistencia en
capacitación.
• Comparado estos resultados con los de asistencia técnica, la
financiera es menor a aquella. Para el primer curso, 1.09; para el
segundo, 2.61 y para el tercero, 2.18 El número promedio de los
requerimientos solicitados por participante es de 1.96-
• Tener presente, además, las diferencias de edades entre los
participantes a los cursos (además de las señaladas)
• Sería importante, atento a estos resultados contrastar los mismos con
la oferta educacional y de asistencia, con Academia B.A. Debe
recordarse, además, que estos resultados corresponden encuestados
que responden en la primera clase de la cursada.
Sobre Modelos Familiares

• Para todos los agrupamientos, a partir del presente, las respuestas
están organizadas según una escala de 5 opciones (no corresponde;
corresponde poco, corresponde parcialmente, corresponde en gran
parte, corresponde totalmente.
• Por las respuestas obtenidas, los modelos, como referentes, son
débiles, según el criterio señalado al principio de este documento.
Fuerte: si reúne en las opciones de “gran parte o totalmente” el 50%
o más de frecuencias de respuestas. Débil, si reúne la mayoría de las
frecuencias en el resto de las opciones citadas. Para los presentes
casos, los que entienden que usan modelos familiares exitosos,
opinan que lo hacen totalmente o en gran parte reúnen un 10.8% de
frecuencias. Para los que usan modelos no exitosos, el 14.8%. En
cambio, para los que usan modelos extra familiares, opinan que sí,
el 25.5%. No es alta la diferencia pero colocaría levemente, los
modelos fuera del ámbito familiar. Un dato común a todas estas
opciones es el alto porcentual de “no corresponde” (60.9, 45,8 y
46,8% en cada opción).
• En consecuencia, los modelos de referentes, en general, parecen no
tener un papel relevante,
247
• Caso similar, si la opción fuese que los modelos familiares trabajasen

como empleados o independientes. Para ambos casos, es débil la
afirmación. (71.4 y 69.4, respectivamente). Los “no corresponde” son
altos en ambos casos.
• Solo un 28.5 y un 30.6 afirman que es así, en gran parte o totalmente.
Puede ratificarse, por éstos y por los cuadros anteriores que los
modelos no juegan un papel importante, como referencia, respecto al
emprender.(pareciera que no habría modelos)
Sobre las Capacidades generales

• Un balance de éstas, es que se sienten fuertes y confiados en la
mayoría de ellas, Se sienten, en particular, perseverantes (79,6% de
todos ellos). Con dudas, en cambio, en cuanto a sus capacidades para
enfrentar el stress y persuadir a la gente que se relacione con su
negocio
• También muy confiados en su capacidad emprendedora, de toma de
decisiones, y conocimientos sobre el área de su emprendimiento
• En este agrupamiento se releva en qué medida los participantes se
sienten respaldados para llevar adelante sus proyectos.
• Como dato general, puede afirmarse la pertinencia de Academia B.A,
por lo señalado, de incluirlos en la cursada
Sobre la Motivación
• Este conjunto de preguntas debieran dar las pautas de porqué
decidieron efectuar la cursada, qué es lo que están buscando, el para
qué llevar adelante sus proyectos y de concretarlos, qué les debiera
brindar.
• .Definen un perfil de fuertes motivos de progreso personal, de ser sus
propios jefes, de ser independientes, de estar dispuestos a trabajar
mucho y gustarles trabajar con la gente Es una nítida contraparte
al trabajo en relación de dependencia.
• En todos estos aspectos, habría un fuerte consenso grupal. 80% o más
de todos ellos. Por motivos de subsistencia y haber detectado una
oportunidad, opinan, en cambio, sólo más del 50%.
• Tanto en los aspectos de motivación como de las capacidades es
donde se reúnen los consensos más unánimes. A éstos se suma los
sentimientos de de entirse apoyados, como se verá en el siguiente
agrupamiento
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Sobre los Apoyos

• En este agrupamiento se releva en qué medida los participantes se
sienten respaldados para llevar adelante sus proyectos.
• El sentirse apoyado por sus parejas y familias es muy acentuado.(más
del 70% para ambos).
• Pocos no respondieron a estas preguntas o entendieron que no
correspondía.
• Ambos aspectos se presentan como una fortaleza.
Sobre las Capacidades gerenciales

• Respecto a las capacidades gerenciales, en general, a diferencia de
las auto percepciones en Motivación, Apoyos y Capacidades, no se
presentan las unanimidades de la gran mayoría en cuanto a poseerlas.
Por el contrario, son, o más moderadas o débiles directamente.
• Ejemplo de esto, es la auto percepción respecto a las habilidades
como negociador, eficacia como líder, generar ideas creativas,
administrar la agenda, contar con personas que los complementen
• El 60% de ellos opinó positivamente en la disposición a asociarse si
es beneficioso para el negocio. Este tema de la asociación se
relaciona con el mismo aspecto planteado en “Datos Personales”. Allí
informan, la gran mayoría, no tener socios ni familiares trabajando
en la empresa. Estas respuestas, podrían interpretarse, como una
necesidad no totalmente satisfecha.
• Estas debilidades plantean algunas discrepancias con lo señalado en
los requerimientos de capacitación y asistencia técnica. Éstas
capacidades gerenciales “débiles” no aparecen claramente señaladas
necesidades a satisfacer.
• Opinan, en cambio, que se comunican efectivamente bien (55%)
Sobre el El negocio
• Este grupo de preguntas, en la auto percepción de la gente, muestra
debilidades acentuadas en temas muy básicos para la gestión de los
proyectos y su sustentabilidad.
• Esto es: referidas a: experiencia en el área de negocios, formación en
comercialización, en formación financiera, manejo del presupuesto,
recursos económicos para el negocio, tener en cuenta la diferencia
entre facturar y ganar, contar con un local, disponer de proveedores
adecuados, disponer de un plan de negocios, y, finalmente, obtener
ganancias sostenidas en sus negocios.
249
• Existe claridad, en general, por parte de los participantes, de cuáles

son sus necesidades en estos campos, tanto en formación como en
cuanto a asistencias requeridas.
• Sin embargo, estas necesidades, señaladas cómo débiles, no aparecen
claramente señaladas en las necesidades, tanto de formación de
asistencia.
• Esas debilidades comprometen, en la práctica, la realización de los
proyectos, si no se satisfacen adecuadamente.
• Podría concluirse que, por todo lo visto en los agrupamientos, es muy
fuerte el “querer”, pero no tanto el “saber” ni el “poder”
• Esto no sólo remite a la auto percepción de los participantes sino
también a las estrategias de formación y asesoramiento que se
brinden..
• Obviamente, como se trata de participantes que están iniciando la
cursada, es lógico que carezcan de esos conocimientos y
herramientas. Es otro de los motivos, implícitos, para efectuar la
cursada.
• No obstante, por su carácter, sería pertinente un cotejo entre las
debilidades señaladas y las herramientas que se brindan. También un
cotejo de los tiempos que lleva la formación en dichos temas
Conclusion
• Una primera conclusión es la confirmación por parte de la auto
percepción de los encuestados, de las cuatro variables P.A.L.T. En
particular, además, la relevancia que se manifiesta en todo lo
relacionado con las variables psicológicas (capacidades gerenciales,
comunicación, toma de decisiones, gestión del negocio, asociatividad
o no)
• Otro aspecto a destacar es qué medida esa variable, sin embargo, no
actúa sola. En qué medida adquieren importancia las variables
administrativas, técnicas y legales interactuando con las psicológicas
y retroalimentándose.
• Lo anterior pone de manifiesto el carácter sistémico e
interdisciplinario de la gestión.
• Todos los participantes enfatizan tener clara su vocación
emprendedora y las capacidades para llevarlas a cabo. También, que
esa vocación de emprender es individualista, no vinculada a razones
o vínculos familiares sino a la búsqueda de la independencia
personal.
• La asociatividad no aparece como una práctica concreta, aunque sí
como aspiración aunque sin herramientas claras para concretarla. El
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tema financiero aparece relacionado con los recursos para llevar

adelante el negocio (materias primas, equipos) pero no como algo
vinculado con su sustentabilidad en el tiempo.
• Analizando la oferta educativa, queda a examinar si la estrategia de
enseñanza guarda igual énfasis en dicho carácter sistémico e
interdisciplinario. Una estrategia concreta para dicho carácter es la
estrategia del “hacer hacer”. En el “hacer” se ponen de manifiesto, en
forma obligada y concreta, la demanda de interdisciplinariedad.
• Otro aspecto a destacar son los tiempos para esa formación. Del total
de participantes a cursada el 72% tenían iniciado su emprendimiento.
Muchos de ellos ese mismo año, pero otros (más del 50%) llevaban
años en su desarrollo. Además, sólo el 12.2 % declara haber obtenido
ganancias sostenibles en sus negocios. El resto (51%) dice que
parcialmente y el 33% no contestó. Muestra, entonces, que la
formación de emprendedores no es cuestión de días o semanas sino
de meses o de años. De allí, la generalización de esfuerzos
adicionales mediante “aceleradores de proyectos”, incubadoras,
tutorías, etc.
• Motivo por el cual son, cada vez más, las instituciones de educación
formales (cabe agregar que éste no es el único motivo, pero es
pertinente expresarlo en estas conclusiones) las que llevan adelante
dicha formación, en sus formaciones de grado. Eso permite brindar
un horizonte de tiempo y recursos más adecuados a las necesidades
de dicha formación.
• El tiempo, por lo tanto, es una variable muy importante. Debe formar
parte de la estrategia de formación. Cada persona tiene su “tiempo” si
asume, además, no temer a fracasar y volver a empezar. Es el
“puente”, por así decir, que permite vincular, en cada persona, el
“querer” con el “saber” y el “poder”
References:
Kertész, Roberto: Manual para la empresa familiar – Capítulo III – Editorial
UFLO. 2º EDICIÓN. 2010
Kertész,Roberto y otros: P.A.L.T Un modelo interdisciplinario de
diagnóstico e intervención organizacional. Publicación interna del INAREF
– Noviembre 2011
Kertész, Roberto: Cuestionario de auto evaluación de características de
emprendedores actuales (CACEA) publicación interna INAREF.
Eduardo Radano/ Daniel Velinsone: Análisis de encuesta emprendedores
actuales – documento interno - Centro de Emprendedores – UFLO. 2015.
Eduardo Radano/ Daniel Velinsone: De la Idea a la Acción – Guía para
Emprendedores. Editorial UFLO 1º edición – 2015.
251
Eduardo Radano / Daniel Velinsone: Un modelo de análisis para diagnóstico

de empresas pymes familiares -
Presentación a 1º Congreso Interdisciplinario- Documento interno CEM -
Buenos Aires - 2015
252
Abulcasis Al-Zahrawi, The Surgeon Of Al-Andalus
Prof.Dr.Luisa Maria Arvide Cambra

Department of Philology. University of Almeria. Spain
Abstract
Among the many scientists who enriched the scientific panorama in
medieval Spain, one of the greatest is without any doubt the Cordovan
physician and surgeon Abulcasis Al-Zahrawi (circa 936-circa 1013). This
paper is an approach to his figure and work, with special reference to his
main writing, the Kitab al-Tasrif (Book of the medical arrangement) and
analyzes his significance in the history of medicine and surgery.
Keywords: Abulcasis Al-Zahrawi, medieval Arabic science, history of

medicine and surgery in Al-Andalus, scientific knowledge of the Middle
Ages, Kitab al-Tasrif
Introduction
Among the many scientists who enriched the scientific panorama in
medieval Spain, one of the greatest is without any doubt the Cordovan
physician and surgeon Abulcasis Al-Zahrawi (circa 936-circa 1013) (Al-
Dabbi, 1884-1885). His full name is Abu-l-Qasim Khalaf Ibn ‘Abbas Al-
Zahrawi (Ibn Abi Usaybi‘a, 1979) and he is known in the Latin tradition by
several names, being Abulcasis the most usual of all. He was born in the
suburb of Madinat Al-Zahraʾ in Cordova, around 936 and died around 1013
(Ibn Bashkuwal, 1885; Ibn Al-‘Abbar, 1915). He lived in the golden times of
the Umayyad Caliphate of Al-Andalus but few data of his biography are
known and therefore the available information about him has to be taken
with caution since there are many gaps in this regard (Ibn Al-Khattabi,
1988).
The importance of Abulcasis (Tabanelli, 1961), who was
simultaneously physician, surgeon, phamacist, ophtalmologist and dentist, is
unquestionable (Leclerc, 1876); and this is restricted not only to the history
of Arabic science (Mieli, 1966) but also to the history of the universal
scientific knowledge due to the influence that his achievements had got all
over Europe till late 16th century (Ullmann, 1970).
Abulcasis wrote two works (Sezgin, 1975): a) Kitab al-tasrif li-man
‘ajiza ‘an al-taʾlif (Book of the medical arrangement for those who are not
253
capable of its knowledge by themselves), that is his masterpiece, known as

Kitab al-Tasrif or simply Al-Tasrif; and, b) Kitab fi-l-tibb li-‘amal al-
jarrahin (Book of medicine for the practice of the surgeons), not edited yet
and included in the MS Deutsche Staatsbibliothek of Berlin, num.6254,
mf.91, which, according to the explanation of Abulcasis made in the
introduction of the book, is a summary of surgery written by Al-Zahrawi for
his pupils as an appendix of his career of physician and as an abstract of his
experience of surgeon; and it probably is a compendium of the 30th treatise
from Al-Tasrif (Brockelmann, 1937).
The Kitab al-Tasrif

The Kitab al-Tasrif is an encyclopaedic compendium of theoretical
and practical medicine that was written around 1000 (Kahhala, 1988). It is
divided into thirty treatises and is contained in six Hebrew manuscripts:
- Ms Bibliothèque Nationale, Paris, num.951,1162,1167,1168 (treatises I-II)
- Ms Bibliothèque Nationale, Paris, num.1163 (treatises XVIII-XXX)
- Ms Bibliothèque Nationale, Paris, num.1165 (treatise XXV)
- Ms Bibliothèque Nationale, Paris, num.1166 (treatise XXX)
- Ms Bibliothèque Nationale, Paris, num.1162 (probably complete)
- Ms Bodleain Library, Oxford, num.414,415 (complete)
Al-Tasrif is also contained partially or completely in thirty-nine
Arabic manuscripts distributed worldwide (Arvide Cambra, 1997).
The subject of every treatise is as follows:
- The treatise I is about physiology, humours, natures and natural elements as
well as classification and explanation of the body organs.
- The treatise II is about phatology, the different diseases, symptoms, causes
and treatment.
- The treatise III is about recipes of electuaries, stored and preserved.
- The treatise IV is about theriacs and antidotes for poisons.
- The treatise V is about laxatives and their preservation.
- The treatise VI is about purgative drugs.
- The treatise VII is about emetics and enemas.
- The treatise VIII is about laxatives of good taste.
- The treatise IX is about cardiology and beneficial drugs for heart.
- The treatise X is about electuaries, suppositories and purgatives.
- The treatise XI is about composite medicaments called jawarish and
electuaries prepared with cumin named kammuniyyat.
- The treatise XII is about fattening drugs and diuretics.
- The treatise XIII is about syrups.
- The treatise XIV is about boiled musts, vulcanized and macerated
remedies, laxatives and not laxatives.
254
- The treatise XV is about recipes of marmalade electuaries and their

preservation.
- The treatise XVI is about medicinal dusts.
- The treatise XVII is about medicinal pills.
- The treatise XVIII is about inhalants, vapours, gargles, gouts and nasal
anti-haemorrhagic remedies.
- The treatise XIX is about perfumes, fragrances, remedies for body
embellishment and preparation of algalias.
- The treatise XX is about ophtalmology.
- The treatise XXI is about stomatology and odontology.
- The treatise XXII is about remedies for the chest.
- The treatise XXIII is about dressings and bandages.
- The treatise XXIV is about ointments and pomades.
- The treatise XXV is about oils and unguents.
- The treatise XXVI is about the diet in the illness and the health.
- The treatise XXVII is about simple and composite remedies as well as
foods.
- The treatise XXVIII is about preparation of simple remedies and their
benefits, as well as about the therapeutic application of the combustion of the
minerals.
- The treatise XXIX is about the name of the drugs into the differents
languages, synonyms and subtitutes, as well as about weights and measures.
- The treatise XXX is about surgery.
Al-Tasrif is one of the most voluminous works made in the
Islamic medieval world because it comprises a wide spectre of scientific
knowledge prevailing at that time (Lindberg, 1978): medical and surgical
science, both in theory and in practice, diets and pharmacopoeia. The book
was written by Al-Zahrawi as a training manual for the students of his
private school of medicine that he led in Spain with all probability (Savage-
Smith, 2002).
There is a facsimile edition of the whole book Al-Tasrif made by Fuat
Sezgin according to the Arabic manuscript num.502 from the Süleymaniye
Umumi Kütüphanesi Library of Istanbul, which was published by the
Institute for the History of Arabic-Islamic Science at the Johann Wolfgang
Goethe University, Frankfurt am Main (Sezgin, 1986). There are also some
partial editions: Treatise XVI (Arvide Cambra, 1994), according to the
Arabic manuscript num.5772 from the Bibliothèque Nationale of Paris and
the Arabic manuscript num.502 from the Süleymaniye Umumi Kütüphanesi
Library of Istanbul; Treatise XVII (Arvide Cambra, 1996); Treatise XVIII
(Gil Gangutia, 1995); Treatise XIX, Part II (Arvide Cambra, 2010), facsimile
edition according to the Arabic manuscript num.5772 from the Bibliothèque
Nationale of Paris; Treatise XX (Arvide Cambra, 2000), according to the
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Arabic manuscript num.5772 from the Bibliothèque Nationale of Paris;

Treatise XXI (Arvide Cambra, 2003), according to the Arabic manuscript
num.5772 from the Bibliothèque Nationale of Paris; Treatise XXV
(Hamarneh & Sonnedecker, 1963); and Treatise XXX (Channing, 1778; Pink
& Lewis, 1973).
On the other hand, there are Medieval and Renaissance partial
translations from Arabic: Treatises I-II, tanslated into Hebrew by Chem
Tobb, and by Mechoulan; and translated into Latin with the title of Liber
theoricae nec non practicae Alsaharavii in prisco Arabum medicorum
conuentu facile principis, qui vulgo acararius dicitur. Alzahaavii
compendium artis, which was published at Augsburg in 1490; Treatise
XXVII, translated into Hebrew by Chem Tobb according to the Hebrew
manuscript num.1163 from the Bibliothèque Nationale of Paris; Treatise
XXVIII, Liber servitoris, translated into Latin by Simon of Genova and
Abraham Judeus of Tortosa and printed by Nicola Jenson Gallicum at
Venice in 1471; Treatise XXIX, Part V, Explicatio ponderum et mensurarum
in libris medicis accurrentium, translated according to the Arabic manuscript
num.42 from the Bodleian Library in Oxford; and Treatise XXX, translated
into latin by Gerard of Cremona with the title of Albucasis methodus
medendi cum instrumentis ad omnes fere morbis depictes and printed at
Venice in 1497, 1499 and 1500, and many other editions.
There are also partial translations into French, English and Spanish of
contemporay times: a) French translations: Treatise XXIX, Part V (Sauvaire,
1884); and Treatise XXX (Leclerc, 1861); b) English translations: Treatise
XXV (Hamarneh & Sonnedecker, 1963); and Treatise XXX (Pink & Lewis,
1973); c) Spanish translations: Treatise XVI (Arvide Cambra, 1994);
Treatise XVII (Arvide Cambra, 1996); Treatise XVIII (Gil Gangutia, 1995);
Treatise XIX, Part II (Arvide Cambra, 2010); Treatise XX (Arvide Cambra,
2000); and Treatise XXI (Arvide Cambra, 2003).
The Kitab al-Tasrif was used until the 16th century as a reference
manual and textbook by the specialists in East and also, thanks to the Latin
translations, in West in Christian world. This medical compendium contains
a lot of mentions to other works and to Ancient and Islamic authors such as,
for example, Dioscorides, Paulos of Egina, Erasistratos of Keos, Archigenes
of Apamea, Galen, Yuhanna Ibn Masawayh, Al-Razi, Hunayn Ibn Ishaq, Ibn
Al-Jazzar, Al-Hajjaj, Ishaq Ibn ‘Imran, Ibn Juljul and Ibn Haytham, etc. All
this is a testimony of the high scientific knowledge that Abulcasis reached.
The treatise XXX on surgery was translated into Latin by Gerard of
Cremona (d.1187) and was considered during five centuries as the manual of
surgery in the medical school of Salerno in Italy, that of Montpellier in
France and other important European schools of medicine. It contains the
most ancient surgical instruments in history and about two-hundred of these
256
instruments are described together with many diagrams and illustrations as

well as with the appropiate instructions for their correct use. These
illustrations are the earliest known to be intended for teaching. These
instruments had a great influence in all the later Arab authors, supported the
surgical basis of Europe and left an important mark on the Christian surgeons
in the Middle Ages and the Renaissance, such as Roger Frugard, Roland of
Parma, Ferrari, Lanfranc, Guy de Chauliac and Walther Hermann Ryff
(Campbell, 1974).
In pharmacology, Al-Tasrif due to its contributions exceeded the
Materia Medica of Dioscorides which Abulcasis had known thanks to Istifan
Basil's Arabic version corrected by Hunayn Ibn Ishaq in the 9th century. In
addition, Al-Zahrawi discussed in the pages of the book about the
preparation of some drugs and described in detail the application of a few
techniques such as sublimation and decantation. Abulcasis is certainly along
with Al-Ghafiqi (d.1165) and Ibn Al-Baytar (d.1248) one of the most
outstanding personages of Islamic science for his contributions to the history
of medieval pharmacopoeia (Levey, 1973).
In medicine, among the most remarkable achievements of Abulcasis,
we have, fo instance:
1) In Al-Tasrif´s treatises I and II Abulcasis described in detail for
first time and with accuracy the disease called today haemophilia as "a
haemorrhagic illness transmitted to the male children by women who are not
infected", as well as classified three-hundred twenty five diseases and
discusses their symptomatology and treatment.
2) Moreover, in his work Abulcasis described the hydatid cysts, the
lachrymal fistula and the ear polyps; he made an interesting explanation
about a case of hydrocephalus, resulting from a congenital defect caused by a
blocked drainage in the patient's cerebral fluid; he introduced what is known
now as the Walcher position in obstetrics and devised new obstetrical
forceps.
3) Abulcasis insisted on the usefulness of teaching anatomy and
physiology and the need for training in surgery, etc.
Physiology and surgery in Islam and Christendom during the Middle
Ages had very few competent guarantors and this was largely due to the
taboo existing on human dissection. The surgeons educated in that time
were never considered less important that other specialists but only a few of
them practised surgery because of the risks, difficulties and doubts that were
supposed in this science. The first basis in the development of this
science was the translation of the ancient texts on anatomy and surgery,
especially the Greek tradition's ones; this labour was principally made by
Hunayn Ibn Ishaq in the 9th century. The Indian, Persian, Egyptian, Roman
and Chinese surgery also had influence upon the Arabic one. Ibn Masawayh
257
(d.857) emphasized its importance and Al-Majusi (d.994) wrote about the
transcedence of surgery applied on fractures and treatment of wounds. But,
Al-Zahrawi was the first who devoted to surgery an entire treatise, the
treatise XXX of the Kitab al-Tasrif, which includes cauterizations, removal
of stones from the kidney and the bladder, bloodletting, scarifications,
adjustment of bones and joints, extraction of stinging instruments,
extirpation of polyps, dissection of animals, midwifery, obstetrics and use of
surgical material, treatment of fractures, breaks, incisions, perforations and
wounds, use of several types of sewing thread in surgical operations and
methods for stopping the haemohrrages as well as surgery of eyes, ear and
throat, and many others.
Among the contributions to surgery from Abulcasis, we can underline
that he was the first in recommending surgical removal of a broken patella
and the first in practicing on women the lithotomy. Abulcasis also made
some original descriptions of manufacture and use of probes, surgical knives
and scalpels of diverse shapes and designs; he invented several types of
surgical scissors and forceps, and was the first in describing accurately aural
polyps and lithotomy using special lancets; he described the lachrymal fistula
and other operations of the eyes in which he used pointed blades and
speculums; he made ligatures of arteries and recommended several types of
threads in suturing; he appied plasters and bandages fractures; etc
In addition, he increased the rank of surgery until the same level as
medicine thanks to his ability and his capacity of remark as well as his
careful practice. He perfected some delicate surgical operations, including
removal of dead foetus and amputation of limbs. He introduced new ideas on
cauterization of wounds and insisted upon the need of techniques for
vivisection and dissection. He was the inventor of some instruments, for
example: an instrument for internal examination of ear, an instrument for
internal inspection of the urethra (Otero Tejero & alii, 2007), an instrument
for removal of spines, bones and other sharp elements from the throat, some
obstetrical forceps and several types of scissors, etc.
Abulcasis was also an expert in dentistry and his masterpiece, the
Kitab al-Tasrif, contains sketches of various instruments used in this
scientific field, in addition to a descripction of some important operations.
He discussed the problem of unaligned or deformed teeth and how to correct
these defects, and for that reason he is considered as a precursor of the
modern orthodoncy. Moreover he developed the technique of preparing
artificial teeth and replacing defective teeth. The odontological texts included
in the treatises XXI and XXX from Al-Tasrif contain among other things, for
example, extraction and filling of teeth as well as dental prosthesis besides
many advises for a correct oral health and hygiene, etc.
258
The methods employed by Abulcasis eclipsed those of Galen and

maintained a dominant position in the European medicine for longer than
five centuries by means of the Latin translations. And for that reason,
Abulcasis is without any doubt one of the most prominent scienticists in
history and his work one of the most important and representative of the
scientific literature.
Conclusion
Abulcasis Al-Zahrawi is an example of the high scientific level
reached by Arab and Islamic medicine in the Middle Ages. He was the first
surgeon of Muslim world and increased the rank of surgery to the same level
as medicine. The Kitab al-Tasrif is part of the important cultural and
scientific legacy brought by the Arabs and, for this reason, his author is set in
a very outstanding place in history of universal science.
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Abulcasis. Almería: Junta de Andalucía; 1996.
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Brockelmann, Carl. Geschichte der arabischen Litteratur. Vol.I. Leiden;
1937, p.239.
Brockelmann, Carl. Supplementband. Vol.I. Leiden; 1937, p.425.
Campbell, Donald. Arabian Medicine and its influence on the Middle Ages.
Amsterdam; 1974.
Channing, Johannis. Albucasis de chirurgia. Arabice et latine. 2 Vols.
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Gil Gangutia, Concepción. La maqala XVIII del Kitab al-Tasrif de Al-
Zahrawi. PhD thesis. University of Almeria; 1995.
Hamarneh, Sami Khalaf & Sonnedecker, Glenn Allen. A pharmacuetical
view of Abulcasis al-Zahrawi in Moorish Spain. Leiden; 1963.
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Ibn Abi Usaybi‘a. ‘Uyun al-anbaʾ fi-tabaqat al-atibbaʾ. Vol.II. Beirut; 1979,
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Kahhala, ‘Umar R. Mu‘jam al-muʾallifin. Vol.IV. Beirut; 1988; p.105.
Leclerc, Louis. La chirurgie d'Abulcasis. Paris; 1861.
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Lindberg, David C. Science in the Middle Ages. Chicago; 1978.
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Otero Tejero, Ignacio et alii. La patología urológica en la obra de Abulcasis.
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260
Formacion De Formadores Y Mediadores Escolares

Con Analisis Transaccional
Prof. Mabel Claudia López

Universidad de Flores Trabajo Científico
Abstract
The United Nations, particularly through Unesco, Unicef and WHO,
have been dealing with school violence. In Argentina, in the recent years
pro-active and preventive programs have been generated, including School
Mediation , where students act as mediators at the onset of problems that
generate violence, with previous preparation with specialized teachers to
fulfill that role. On this basis we presented a pilot program to achieve the
handling of specific techniques for student trainers of school mediators,
about Effective Communication applying the following instruments of
Transactional Analysis: Personality model (PAN: Parent-Adult-Child),
Behavior signs, transactions, strokes, Existential Positions and emotions. All
this allows the recognition of non-conscious behaviors and settlement of
change goals for a better school coexistence.
Keywords: School mediation, Transactional Analysis, effective

communication
Resumen
Las Naciones Unidas, sobre todo a través de la Unesco, Unicef y
OMS, se han ocupado de la violencia escolar. En Argentina en los últimos
años se han generado programas y proyectos pro-activos y preventivos.
Entre ellos existe un programa de Mediación Escolar donde los alumnos
actúan como mediadores ante la aparición de problemas que generan
violencia, previa preparación con docentes especializados que los instruyen
para cumplir ese rol. Sobre esta base presentamos una experiencia piloto para
lograr que los alumnos formadores de mediadores escolares manejen las
técnicas de Comunicación Efectiva aplicando los siguientes instrumentos del
Análisis Transaccional: Esquema de la Personalidad (PAN: Padre-Adulto-
Niño), Signos de Conducta, Transacciones, Caricias, Posición Existencial y
Emociones; pudiendo así conocer las propias conductas y fijar objetivos de
cambio para una mejor convivencia escolar.
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Palabras claves: Mediación escolar, Análisis Transaccional, comunicación

efectiva
Introducción
Tomar conciencia de la propia conducta, tanto verbal como no verbal,
y sus correspondientes signos y lograr un grado de control consciente e
inconsciente sobre las conductas del entorno, permitirá evaluar/monitorear
las respuestas (feedback) a las mismas.
Conocer los principios de la Comunicación Efectiva, incorporándolos
para su empleo en forma automática y diaria.
Optimizar el manejo actual de las “Caricias”.
Conocer la Posición Existencial propia y de los demás, así como la
relación entre ambas y mantenerse en la Posición Realista, aun en
condiciones de stress intenso.
Detectar y vivenciar las Cinco Emociones Auténticas (Alegría,
Afecto, Miedo, Rabia y Tristeza), expresarlas verbal y físicamente en forma
socialmente adecuadas, controlar su expresión cuando la situación lo
requiera (sentirlas, expresarlas), reemplazar las emociones sustitutivas
(“rebusques”) por las auténticas subyacentes.
Esta experiencia será realizada con dieciocho alumnos Formadores de
Mediadores Escolares de 6º año de secundario, cuyas edades oscilan entre
diecisiete y dieciocho años. Contamos con la presencia de nueve padres y los
faltantes participaron desde sus hogares.
La finalidad del trabajo es lograr el autoconocimiento a través de los
Instrumentos del Análisis Transaccional en los Alumnos Formadores de
Mediadores, para promover métodos que acrecienten la calidad de vida e
introducir a los participantes en nuevas formas de comunicación.
Se realizó a través de un Aula Taller con técnicas vivenciales y
diversos métodos prácticos. Se utilizaron el Libro de Actas, encuesta de
alumnos y padres, y cuestionario de Habilidades sociales y Resolución de
conflictos
Un poco de historia, antecedentes y organismos

Estados Unidos hace más de quince años que viene implementando la
mediación en muchas de sus escuelas elementales y medias. Justamente por
ser pioneros y remontarse a ese país la historia de la mediación en las
escuelas, le dedicaremos un párrafo especial. A saber:
Siempre pensando en cómo hacer para disminuir la ola de violencia
escolar, ya desde principios de la década de 1960 diversos grupos de
personas -algunos de ellos religiosos- se interesaron por transmitir lo
importante que resultaría entrenar a los niños y jóvenes en las distintas
262
habilidades y técnicas de resolución pacífica de disputas escolares.

Convengamos que una serie de docentes “con muy buenas intenciones”
trabajaron desde sus puestos en tal sentido, pero estos esfuerzos carecieron
de una estructura adecuada y, poco tiempo después, cayeron en desuso.
Recién casi dos décadas después, la Asociación de Educadores para
la Responsabilidad Social comenzó a organizar estas inquietudes, que se
cristalizarían en 1984, en los Estados Unidos, con la creación de una segunda
asociación de trascendencia internacional: la Academia Nacional para
Mediadores en Educación (NAME).Su principal soporte se basaba en la
experiencia misma de aquellos que ya se habían animado a dar sus primeros
pasos en los diversos programas de mediación ensayados en sus respectivas
escuelas. Los resultados arrojados en las mismas fueron determinantes: “la
mediación mejora la comunicación y reduce el conflicto escolar”.
Hoy, varios años después, las estadísticas y los hechos ratifican la
veracidad de aquellas afirmaciones: las escuelas que “más paz” tienen son
las que han implementado algún programa -ya hay más de 300 variantes- de
este tipo.
Los organismos dedicados al tema también se han multiplicado,
aunque, lamentablemente, no tanto como el incremento de la violencia, la
agresión, la intolerancia y la incomunicación en el mundo; inclusive dentro
del pequeño mundo de la escuela, que -por supuesto- no queda exento.
• Costa Rica tomó la iniciativa de sancionar una ley que incorpora
de manera obligatoria los contenidos relacionados con la resolución pacífica
de controversias a las diferentes currículas escolares.
• Francia y Canadá, entre otros, se han destacado por la
implementación de una serie de programas de convivencia social tendientes a
la formación y entrenamiento tanto de los estudiantes como de los docentes.
• En toda Latinoamérica se han practicado y se practican varias
experiencias piloto. Casi todas resultaron exitosas, pero la mayoría, con la
salvedad de honrosas excepciones, de transitoria duración.
• Argentina hace vanguardia entre los países de América del Sur.
Prueba de ello, resultan los programas de mediación que comenzaron a
aplicarse al promediar la década del 90 y que aún continúan vigentes.
• La Ciudad de Buenos Aires con su masivo programa para
escuelas públicas y los múltiples proyectos - reconocidos
internacionalmente- que se pusieron en marcha en varios colegios (públicos
y privados, laicos y religiosos) de la Provincia homónima, son muestras
documentadas, perdurables y eficientes de la tarea realizada a favor de la
paz escolar. En tal sentido, merece mencionarse la “Experiencia de La Reja”
por haber sido reconocida como el “primer proyecto latinoamericano en
mediación escolar” por diversos organismos internacionales como “The
Community Board Program” de San Francisco (U.S.A.) y “Peace Education
263
Foundation” con sede en Miami. Esta experiencia de convivencia escolar

con mediación global y de pares, se implementó –bajo la conducción de este
mismo autor- Veiga, Ruben; a partir de 1994 en una pequeña comunidad del
conurbano bonaerense denominada “La Reja”.
• Otro tanto ameritan los denodados esfuerzos del interior que,
desde Resistencia hasta Bariloche, se encargaron de recorrer diferentes
caminos pero con los mismos puntos de llegada: reducir el conflicto, mejorar
la comunicación y favorecer la convivencia escolar.
Legislación local; soportes a nivel nacional, provincial y municipal

A nivel nacional, rige desde el 20 de agosto de 1997, la resolución
62/97 del Consejo Federal de Cultura y Educación: “Criterios básicos para
el desarrollo de normas de convivencia en las instituciones escolares”, en
donde se recomienda expresamente a la mediación como alternativa de
resolución de los conflictos escolares.
Dentro de las jurisdicciones provinciales, valen destacar la Ley
chaqueña Nº 4711/2000: “Plan provincial de mediación escolar”, no sólo
por su vanguardismo sino también por su contundente apuesta a esta
herramienta favorecedora de la buena convivencia escolar; y la Ley Nº
6937/02 de la Provincia de Mendoza: “Ley para la No violencia escolar”,
que incorpora el concepto de mediación entre pares. Las provincias de San
Juan y del Chubut, por su parte, han emprendido caminos legislativos
semejantes.
En el ámbito municipal, se difundió el proyecto del concejal cordobés
Hugo Caparrós, pronto convertido en la ordenanza 9801/97 del H.C.D. de la
Ciudad de Córdoba: “Implementación de la mediación escolar en las
escuelas municipales de la Ciudad de Córdoba”, aunque –lamentablemente-
el presupuesto de la comuna no acompañó las expectativas generadas tanto
por su iniciador (Caparrós) como por las nobles intenciones del proyecto
mismo.
Después de la última reforma constitucional, la Legislatura de la
Ciudad Autónoma de Buenos Aires sancionó la Ley Nº 223: “Sistema
escolar de convivencia” reglamentado a través del Decreto 1400/01, desde
donde se alienta la implementación de estas nuevas formas de resolución de
disputas escolares.
Antecedentes en la provincia de Buenos Aires, Pdo. De Alte. Brown

Instituto Amancio Alcorta
• Talleres de mediación para 1108 alumnos dictados desde 2005, con
140 alumnos formados como mediadores.
• En el año 2014 se realizó una experiencia piloto de Formador de
Formadores de Alumnos Mediadores.
264
• Resultados: No se registran situaciones de violencia que requieran

mediaciones desde el 2009.
• Resultados: Durante los años 2013-2014 se realizaron 5 mediaciones
para la implementación de nuevas habilidades y para ampliar la difusión del
proyecto.
• Resultados: Durante los años 2014-2015 se realizaron 3 mediaciones
y gran cantidad de asesorías que facilitando la comunicación.
E.E.S N16
• Desde el año 2013 se implemento el taller de comunicación y metas
de vida, basados en el modelo de Áreas y roles fundamentales del Dr.
Roberto Kertész.
• En el año 2015 se realizó una charla a cargo de los Formadores de
Mediadores.
E.E.S N17
• Durante el año 2013 se implemento el taller de comunicación y metas
de vida, basados en el modelo de Áreas y roles fundamentales del Dr.
Roberto Kertész.
Objetivos
• Lograr el autoconocimiento a través de los Instrumentos del Análisis
Transaccional en los Alumnos Formadores de Mediadores.
• Promover métodos para acrecentar la calidad de vida.
• Facilitar el cumplimiento de Objetivos activando estados del Yo.
• Incorporar habilidades sociales al repertorio de conductas.
• Iniciar contactos sociales cordiales para evitar situaciones de
conflictos y violencia.
• Conocer el concepto de Asertividad y su utilidad social.
• Conocer el concepto de Autoestima (Autovaloración).
Materiales y métodos
• Dieciocho alumnos de entre diecisiete y dieciocho años que cursan el
6º año del nivel secundario del año lectivo 2014.
• 18 Padres de Alumnos Formadores de Mediadores Escolares.
• Doce ex alumnos Formadores de Formadores Universitarios.
• Instituto Amancio Alcorta. Burzaco. Partido de Almirante Brown.
Provincia de Buenos Aires. Argentina.
265
Métodos
La metodología que se aplica es la de Aula Taller. Esto es
fundamentalmente práctico y se desarrolla a través de Role Playing, juegos,
ejercicios, observaciones, experiencias, encuestas cualitativas y cuestionarios
cuantitativos.
El fundamento teórico, así como el material bibliográfico, será entregado a
los Alumnos Formadores de Mediadores Escolares, a medida que transcurra
el Taller y como consecuencia de lo experimentado previamente.
En la metodología para la resolución de conflictos escolares se incluyen:

Habilidades Emocionales:
- Identificación y designación de sentimientos.
- Expresión de sentimientos.
- Evaluación de la intensidad de los sentimientos.
- Dominio de impulsos.
- Reducción del stress.
- Conocimiento de la diferencia entre sentimientos y acciones.
Habilidades Cognitivas:
- Conversación personal: conducción de un “diálogo interior” como
una forma de enfrentarse a un tema o desafío, o para reforzar la
propia conducta.
- Lectura e interpretación de señales sociales, por ejemplo,
reconocimiento de influencias sociales sobre la conducta y verse uno
mismo en la perspectiva de la comunidad más grande.
- Empleo de pasos para solución de problemas y toma de decisiones,
por ejemplo, dominar impulsos, fijar metas, identificar acciones
alternativas, anticipar consecuencias.
- Comprensión de la perspectiva de los demás.
- Comprensión de normas de conducta (cuál es una conducta aceptable
y cuál no).
- Actitud positiva hacia la vida.
- Conciencia de uno mismo, por ejemplo, desarrolla realistas con
respecto a uno mismo.
Habilidades de Conducta:
- No Verbales: Comunicarse a través del contacto visual, de la
expresividad facial, del tono de voz, de los gestos, etc.
- Verbales: Hacer pedidos claros, responder eficazmente a la crítica,
resistirse a las influencias negativas, escuchar a los demás, participar
en grupos positivos de pares.
266
(FUENTE: Consorcio W.T. Grant sobre la promoción de Competencias

Social).
Resultados
Libro de Actas de Mediación Escolar.
El análisis de los datos obtenidos muestra:
50
45
40
35
30
25 Mediadores
20
Mediaciones
15
10
5
0
Al comparar el año 2013 con el 2014 hubo un incremento del 200%

en la cantidad de alumnos mediadores voluntarios.
Esto fue consecuencia de la implementación del Diagrama de Áreas
de Conducta y Roles Fundamentales personalizados para realizar sus metas
de vida en estado deseado.
Se manifiesta una tendencia creciente para el 2015 de inscriptos
como Mediadores Voluntarios, debido a la implementación de instrumentos
de análisis transaccional.
Durante el 2015 se realizó el taller con 80 alumnos, de los cuales 46
se inscribieron voluntariamente como mediadores.
Se observa que en el 2014 hubo 5 mediaciones, y durante el 2015 se
realizaron 3 mediaciones, siendo las principales causas la murmuración,
generalización y omisión.
Durante el 2014 se implemento el taller de Formador de Formadores:

• Campaña de divulgación del proyecto
• Formación de formadores de mediadores
• Charlas de mediadores a alumnos de quinto año
• Evaluaciones realizadas por mediadores a alumnos de quinto año
267
• Asesoramiento individual de comunicación efectiva

• Charla informativa a cargo de la Dra. Analía Luchelli, Abogada y
Lic. en Politología
• Se trabajo con el gabinete psicopedagogico
• Taller integrativo de padres y alumnos mediadores
De 128 alumnos que cursan actualmente quinto año de la Secundaria,
se inscribieron voluntariamente en el taller de mediación para la segunda
etapa a realizar en el año 2015, el total de 44.
Durante el 2015
• Se realizó un encuentro en el IPPEM con el Científico Dr. Roberto
Kertész.
• Se trabajó con el gabinete psicopedagógico.
• Se realizó el Taller de Formación en los Instrumentos de Análisis
Transaccional a Ex Alumnos Formadores.
• Divulgación del proyecto en toda la Institución Amancio Alcorta y la
Escuela Pública EESN°16 de Longchamps, partido de Almirante
Brown. Bs. As.
• Talleres de Formación realizados por Ex alumnos a Formadores.
• Asesoramiento a Mediadores y Formadores.
• Los Formadores recibieron una Membresía de la Asociación
Iberoamericana de Análisis Transaccional (ANTAL).
• Participación en el programa radial PSI.
Encuestas
Al finalizar el Taller, al cual concurrieron los dieciocho alumnos
Formadores de Mediadores y nueve padres de dichos alumnos, nueve padres
fueron encuestados en forma online, donde se les entregó una encuesta de
tres preguntas a cada nivel.
Encuesta a los alumnos

1. ¿Para qué le sirve estos instrumentos del Análisis Transaccional?
2. ¿Cómo o en qué situaciones los aplicarían?
3. ¿Desearía seguir participando en futuros talleres?
De acuerdo a los resultados obtenidos en dicha encuesta se observa:

- Pregunta 1: El 100% respondió que los instrumentos aprendidos son
útiles para el autoconocimiento y para la comunicación efectiva.
- Pregunta 2: El 57% respondió que lo aplicaría en su familia y con
amigos y el 43% lo extendería a demás a otras personas.
- Pregunta 3: El 100% respondió afirmativamente.
268
Encuesta a los padres

1. ¿Le agradó que su hijo realizara el taller de “Formadores de
Mediadores Escolares? Fundamente.
2. ¿Para que le sirvió a su hijo ser alumno mediador y participar de este
proyecto institucional?
3. ¿Qué temas propondría para futuros talleres?
En esta encuesta los resultados son los siguientes:

- Pregunta 1: El 100% respondió que gracias a la participación de sus
hijos en los talleres mencionados, mejoraron la comunicación con los
mismos.
- Pregunta 2: El 50% respondió que sus hijos aprendieron a tomar
decisiones acertadas, un 25% que mejoraron las relaciones con los
demás y otro 25% que hacen planes para el futuro.
- Pregunta 3: Propusieron los siguientes temas:
- Talleres integrados con técnicas de comunicación padres e hijos.
- Talleres de resolución de conflictos para padres Mediadores
. Bullying y discriminación;
. Tolerancia y comprensión;
. Sexualidad;
. Libertad responsable.
Expectativas: Nuestras expectativas sobre el taller realizado fueron
ampliamente satisfechas, debido a la concurrencia del 100% de los alumnos
Formadores de mediadores y el 50% de los padres de esos alumnos y el otro
50% participó en encuestas online en forma solicita, cumpliéndose así el
trípode Educativo Docente- Familia- Estudiantes.
Hubo en el taller, fluidez en la participación de los concurrentes, en
un ambiente de conocimiento, cordialidad y alegría.
Cuestionario “Grado de resolución de conflictos escolares” Enfoque

Multimodal
Cuestionarios tomados a los dieciocho Alumnos Formadores de
Mediadores.
Respuestas y Porcentajes.
Para medir como bajar la carga agresiva se realizó el cuestionario
“Grado de resolución de conflictos escolares”. Enfoque Multimodal.
Se tomó una muestra en 5º año del ciclo lectivo 2013 y luego se volvió a
tomar dicha muestra, al mismo grupo, en 6º año del ciclo lectivo 2014,
obteniendo los siguientes resultados:
269
RESPUESTAS 2013 2014

NUNCA 15 6
MUY POCAS VECES 62 20
ALGUNAS VECES 110 83
FRECUENTEMENTE 106 132
SIEMPRE 119 174
PORCENTAJES 2013 2014

NUNCA 3,62% 1,44%
MUY POCAS VECES 14,97% 4,83%
ALGUNAS VECES 26,57% 20,04%
FRECUENTEMENTE 25,60% 31,88%
SIEMPRE 28,74% 42,02%
PORCENTAJES 2013
NUNCA
MUY POCAS VECES
ALGUNAS VECES
FRECUENTEMENTE
SIEMPRE
PORCENTAJES 2014
NUNCA
MUY POCAS VECES
ALGUNAS VECES
FRECUENTEMENTE
SIEMPRE
Cuestionario: ¿Cómo están mis habilidades sociales?

También se aplicó el cuestionario “¿Cómo están mis habilidades
sociales?” con 25 sugerencias para tener amigos e influenciar a los
compañeros.
Se realizó una primera muestra antes del taller de “Formadores de
Mediadores” y otra luego de dos meses de finalizado el mismo. Los
resultados fueron los siguientes:
270
HABILIDADES
SOCIALES OCTUBRE DICIEMBRE
NUNCA 11 2,64% 2 0,46%
A VECES 169 39,12% 163 37,73%
FRECUENTEMENTE 245 56,71% 267 61,8%
HABILIDADES
SOCIALES OCTUBRE
NUNCA
A VECES
FRECUENTEMENT
E
HABILIDADES
SOCIALES OCTUBRE
NUNCA
A VECES
FRECUENTEMENT
E
Conclusiones de los resultados de los siguientes cuestionarios:

“Cuestionario de grado de resolución de conflictos escolares”. Enfoque
multimodal:
Se realizó una primera toma a dieciocho alumnos “Formadores de
Mediadores Escolares”, que cursaban el 5º año de educación secundaria, en
el año 2013 y una segunda muestra en el mismo grupo cuando cursaba el 6º
año del ciclo lectivo 2014. Hemos podido comprobar que los conflictos
escolares habían disminuido de manera notable, como se puede apreciar en la
tabla de porcentajes. Esto fue debido a los talleres realizados sobre
“Mediación Escolar y Análisis Transaccional para Alumnos Formadores de
Mediadores”.
“Cuestionario de habilidades sociales”

Se realizó la primera toma a alumnos de 6º año en el mes de octubre
del ciclo lectivo 2014 y la segunda toma en diciembre del mismo año, por lo
cual hemos llegado a la conclusión que debido a los talleres ya mencionados,
271
los alumnos “Formadores de Medidores Escolares” han desarrollado la

escucha activa, detectando los intereses del interlocutor, invitándolo a
sentirse importante, con una actitud amable, motivándolos para que puedan
hablar y explayarse, liderando mediante preguntas que inducen a que los
conflictos parezcan fáciles de enmendar.
Conclusion
De acuerdo al Trabajo realizado, hemos llegado a la siguiente
conclusión:
Ante la falta de conocimiento de técnicas de comunicación, aumentan
los conflictos escolares y cuanto mayor sea el conocimiento y aplicación de
instrumentos de Análisis Transaccional entre pares, también es mayor la
Comunicación Efectiva, pues entre ellos se interpretan con más
afinidad los problemas de esta etapa, que cuando intervienen los adultos. De
esta forma se evita el aumento de la carga emocional agresiva de los
alumnos.
Plan a Futuro
• Asesoría a Instituciones Educativas Primarias y Secundarias.
• Taller integrado para padres y alumnos mediadores.
• El taller de mediación se implementara: Primeras cuatro etapas en
cuarto año y la quinta etapa en quinto año de las Escuelas
Secundarias.
• Formar un Equipo de Egresados como Supervisores de Mediadores.
• Talleres para formar alumnos mediadores de distintos niveles en
forma voluntaria.
• Talleres abiertos a la comunidad dirigidos por el Equipo de
Formadores de ex alumnos universitarios.
• Edición y redacción de un libro sobre Formadores de Mediadores con
Análisis Transaccional.
References:
Gamboa de Vitelleschi, S. (2013) “Trabajo social y Comunicacional. Juegos
y dinámicas desformalizadoras para grupos”. 1º ed. , Bonum, Buenos Aires
Goleman, D. (2009) “La inteligencia emocional. Por qué es más importante
que el cociente intelectual”. Zeta., Barcelona (España)
James, J. (2011) “La Biblia del lenguaje corporal”. 1º ed. Paidòs, Buenos
Aires.
Kalina, E. y Grynberg, H. (1985) “Hablando con padres de adolescentes”.
IPPEM, Buenos Aires.
272
Kertész, R.- Atalaya, C.- Kertész, A. “Análisis transaccional integrado”. 3ª

ed. IPPEM, Buenos Aires
Kertész, R. (2004) “Análisis transaccional en vivo”. IPPEM, Buenos Aires
Kertész, R.- Kertész, A. (1994) “Plan de vida”. Buenos Aires, IPPEM.
Kertész, R. (2010) “El placer de aprender”. 2ª ed. Editorial de la
Universidad de Flores, Buenos Aires
Schujman, A. (2011) “Generación Ni Ni. Jóvenes sin proyectos que Ni
estudian, Ni trabajan”. Lumen, Buenos Aires
Veiga, Ruben- (2008) “La mediación en el ámbito Escolar: ¿Método RAC o
Método REC?”. http://www.mediate.com/articles/ruben_veiga1.cfm
273
Protecting The Interests Of The Child Through

Freedoms, Human Rights, And The Rule Of Law
Mallengjim Skenderaj, PhD Candidate

Faculty of Law, European University of Tirana, Albania
Abstract
Parents, authorities, and courts in their decisions and activities must
have as a primary consideration of the best interests of the child. This is
exactly what article 2 of the Family Code says. Also, lawmakers also
described this in articles 116-122 of the Constitution. This refers to any
ratified international agreement which constitutes part of the internal system
as published in the Official Gazette of the Republic of Albania. Therefore, it
gives people a priority over the laws of the country that they do not agree
with. This study aims in understanding the relations between parents and
children through parental responsibility and principles which underlie the
exercise of parental responsibility. In protecting the interest of the child,
there has been an evolution in anthropological and historical aspect of the
legal opinion. However, there is a clear difference between the concept of
"patria potestas" of the Roman law and parental power conceived by the
modern right. The first represents an institute which primarily protects the
interests of "Pater familias". Consequently, the head of each family exercise
their duties, roles, and authority, majorly in view of the family’s welfare. In
the second which is the modern concept, the cornerstone of parental power
lies not with the idea, but this power is conceived based on the best interests
of the child. It states that parents, competent authorities, and courts in the
decisions making process, must have the best interests of the child as the
primary consideration.
Keywords: Convention, Parents, Competent Court, the Constitution, the

modern state
Introduction
The legal spirit of the Rights of the Child 14 is not only in the
aforementioned provisions, but also in other provisions of the Constitution.
14
The Constitution of the Republic of Albania.
274
Specifically, it is in Sections 52-53-54. Thus, it finds priority over all other

rights which are exhaustively competitive in terms of the law regarding the
other rights. In this respect, we find instead of comparing the provisions
relating to the common law, the codification of family law, constitutional
law, the European Convention of Human Rights, the Convention on the
Rights of the Child, and the Hague Convention "On Protection of Children
and Cooperation for inter country adoption.”
Despite the naming convention, agreement, international agreement,
treaty, or any other act in the context of the above mentioned, these
constitutes sources of family law in the Republic of Albania. As a result, it
gives a complete configuration with high interest and protection of the
interest of the child in a democratic society, where the rule of law, human
rights, and justice are followed.
Parent Child Relations through the Labyrinths of Time

In this context, the legal breath which describes the relationship
between parents and children from the beginning, the length of time until the
termination of parental responsibility, the rights and duties of the children,
and those personal non-property and property of the parents against children,
have always takeaway "Protection of the highest interest of the Children ".
Therefore, in this concept, the relationship between parents and
children has continued through the labyrinths of time from the Roman Law,
Common Law Privacy and Albanian customary canon law, Human Rights,
European Convention of Human Rights, the Convention on the Rights of the
Child, Convention for the Protection of family law, the codification of
thanks, the constitutional law, the Constitution of a modern state, and the
Constitution of the Right Modern.
Consequently, we found that all the legal facts, evidence, and the
applicable law in space and time have tendency for relationships between
parents and children. Here, the trend of modern times is always the favorite
for the "Protection of the highest interest of the children" forever.
From a biological perspective, man performs two unconditional
reflexes which are reproduction and protection. Subsequently, we can notice
that man not have the biological need for sexual relations, but also that of
reproducing life extension beings (children). In creating the necessary
infrastructure and legacy of relevance to this heritage, we need a parent and
children relationship. Generally speaking, we as parents are the archers,
while our children are arrows. Therefore, these arrows need to be shot to hit
to ten. More importantly, the social climate needs to be directed by elites to
create positive energy which would likely lead to prosperity.
275
Development: Parental Responsibility in the Albanian Legal Opinion

Consequently, we fund legal theoretical development of the Albanian
legal opinion to be an important place. Parental Responsibility which
correlates in terms of positive law has formal sources which are derived from
different social behavior, family, and personality. It reshapes them into legal
rate whilst giving them the subjective sense of this legal norm to help
decompose the true meaning of the legal norm which plays an important role
in correcting the implementation of the law.
In this regard, the title “Parental Responsibility” must start with the
concept of parental responsibility to continue further with the duration and
the exercise of parental responsibility. The concept of parental responsibility
lawmaker is embodied in Article 215 of Family Code 15 where it explicitly
states that: - "Parental responsibility includes the entirety of the rights and
obligations aimed to provide emotional welfare, caring for the child’s social
and material need, keeping personal relations with him, and providing the
upbringing, education, legal representation, and management of its assets.
From a literal interpretation, this provision comparatively confirms
that parental responsibility is deemed as an important legal protection of the
highest interest of the children. Like any other legal relationship and rates in
terms of the general principle of the scale, are the two sides which are both
rights and obligations. Also, the parent child relation has in itself, the rights
and obligations which lie in the scales protected by the legal institute of
parental responsibility.
These special relationships between parents and children are
developed through love. However, Article 1 of the International Convention
on the Rights of the Child states that: - "Children have the right to live, to
grow up to be educated, and to study a world filled with love 16". Therefore,
this is the environment I see that we need to bring to our children. This
includes the provision of food, shelters, education, and teaching them our
cultural heritage. Most important of all, we need to show "LOVE" to them in
their daily lives.
Also in Article 12 of the International Convention on the Rights of
the Child 17, their right is guaranteed; and they can freely express their views
on any matter that has to do with them. Nevertheless, the age and maturity of
the child which is used by the parent for evaluation should come in each case
through a decision which should be taken in respecting the aspirations of the
child's personality development. This involves the provision of parenting,
15
Article 215 of the Family Code.
16
Article 1 of the International Convention on the Rights of the Child.
17
Article 1 of the International Convention on the Rights of the Child.
276
material welfare, health care, and physical development of the child's mental,
emotional, and social wellbeing.
Also, lawmakers in section 216 of Family Code 18 has defined the
duration of parental responsibility which continues until the child reaches
adulthood, which according to the law is 18 years old. So this time limit is
the length of parental responsibility as well. At this age, they have certain
rights. Therefore, one of these is the right of getting married. It is worth
mentioning that the restriction of parental responsibility is related to Article
6 of Civil Code where it was stated that women have full legal capacity to
act as a result of the legalized marriage 19. Although the general principle of
the Legislator determines that at this age, the time limit for parental
responsibility was been sanctioned. Thus, this is in special cases with the
court’s decision, as was specifically stated in Article 7 of the Family Code
Wedlock. The legal age of parental responsibility is less than 18 years.
Consequently, the limit of parental responsibility in such cases is limited by
court order until an age of less than 18 years old, thus determining another
time limit on the duration of parental responsibility. There is another special
case which limits the duration of parental responsibility where the legislator
has determined that parental responsibility ends after attaining the age of
maturity. For adults, it ends at the age of 25 years old.
Given the fact that parental responsibility essentially represents a
legal relationship between parent and child, as such, it is integrated at certain
times. This often begins with the birth of the child, i.e. the person living
under Article 2 of Civil Code. Furthermore, this relates to the legal capacity
the child enjoys since its conception, until when he/she is born alive 20. The
relationship between parent and child is necessary that even children have
not only rights, but also obligations which involve expressing love and
respect for their parents. Also, children provide the assistance their parents
needs at all time. This is also defined in section 217 of the lawmaker Family
Code-mind among parents. Consequently, the obligation of children aiding
their parents in Articles 192-213 of the Family Code always lasts for so long,
as it was stated in Article 198 of the Family Code. In the exercise of parental
responsibility and in understanding what is most important, the fundamental
principle of equality between parents is in relation to the child and his higher
interest. Thus, this Family Code gives a sufficient space provisions which
step by step shows that the notion of the interest of the child is not only a
subjective notion and the first black and white perspective, but it takes
character to be shaped. Also, it takes formal objective to interpret in detail
18
Article 216 of the Family Code
19
Civil Code Article 6
20
Article 2 of the Civil Code
277
the cases that are appearing in judicial practice, who is showing interest,
what it represents for the child, and whether it constitutes a higher interest
for the child or not? 21This comes with articles 67 and 108 of Family Code
which states that the provisions that adjust with parental responsibility
cannot be avoided even if there is no agreement between parents .So,
agreement cannot come in as a conflict. The exercise of parental
responsibility takes a special character in the classification of exercising
parental responsibility under the provisions of articles of Family Code 220,
221, and 222, for children born into legal marriages. In a single family,
parents and children are together, and parental responsibility is common in
both parents. For children born outside legal marriage, those who were
adopted, or those under custody, lawmakers often determines who will be
responsible for exercising parental responsibility. It cannot be left
unmentioned and not analyzed in this case that the lawmaker has special
provisions provided in articles 223, 224, 225, 226, 227, 228, 231, 232, 237,
239, 263, and 306 of the family code. It determines the modalities of the
exercise of parental responsibility for any children born as a handicap or
entities. Also, sanctions can be imposed by lawmakers on the parents
regarding the legal responsibility of the parents who do not fulfill parental
obligations in the exercise of parental responsibility which was specifically
stated in Sections 223-228 of the Family Code 22. In this context, if parental
responsibility is exercised contrary to legal provisions, the parents usually
face punishment in proportion to the violation of the law. Furthermore, not
fulfilling the legal liability may have an adverse impact on the criminal,
civilian, family, and administration as stated by the Penal Code, Civil Code,
Family Code, and Administrative code.
Consequently, this can happen and will happen only when parents see
them not only as a legal obligation in exercising parental responsibility, but
as a fulfillment of the moral obligations of the family love and affection they
should show to their children. These sanctions could come as a given
example of parental responsibility which is defined in section 228 of the
Family Code. Thus, it is removed by the court order which sets in motion the
other parent or relatives of the child and the prosecutor. These cases occur
when a parent or parental responsibility shows gross negligence in the
exercise of their duties, or when omission adversely affects the child's
education. This is one of the most severe sanctions as provided by Family
Code. It is also in pursuant of article 229 of the Family Code court decision.
In addition, it states that the effects extend over one or more, or all the
21
Sections of the Family Code 220, 221, and 222
22
Articles 223 and 228 of the Family Code
278
children of the person deprived of parental responsibility. Thus, this is

regarded as the legal consequences of parental responsibility.
Besides the aforementioned effects that brings the judicial decision of
removing parental responsibility, this decision brings other consequences
and other effects which analytically corresponds to the incompatibility of this
subject to be the guardian pursuant of Article 270.
The provision of Article 223 of the Family Code is a provision for the
child’s protection in relation to sanctions of the loss of parental
responsibility, as well as accountability to this loss of parental responsibility.
Family Code of Article 228 of both these provisions together with
Article 223 and Article 228 of the Family Code aim to deprive the exercise
of the rights and obligations of parents who are considered unworthy to care
continuum for their children 23 To implement the sentence of the loss of
parental responsibility, it is necessary for the parent to be convicted by a
final decision of committing offenses contemplated by lawmakers according
to the Penal Code. In these cases or in other cases when there is dissolution
of marriage, the court may make a decision to transfer the exercise of
parental responsibility or a part of it. Thus, this person should be understood
as one of the minor penalties in relation to other sanctions that is foregoing,
and which has a temporary nature. This may continue for some time until
parents prove to the court changing circumstances related to the conditions
of the court's previous decision. So, these decisions are always changeable
and are constantly taken by the court to protect the best interests of the child
in relation to acts or omissions committed against them. However, this is
usually done by the parents when exercising the obligations they have.
Legal Representation of Children

In family law in the relations between parents and children aside
from those of non-pecuniary personal character which I have treated above,
an important aspect is the parental responsibility of the child`s wealth. In
Albanian, juridical opinion is treated carefully. The care of the child is not
only in terms of protection, but also his right to property. Family Code of
Article 217 clearly shows once again that a set of closely related interests
between affective value and material value exists between parents and
children. Therefore, the lawmaker described in a whole chapter on how
Family Code regulated property relations between parents and children have
been drafted. This rule was established for legal representation and
administration of property to the child and use of that property through
various legal actions. It states that the property belonging to the child may be
23
279
movable or immovable property. Consequently, other real rights over them

are acquired through inheritance, donation, various contracts, those in favor
of third persons, the income obtained by work, or a family activity.
In this context, an important role in protecting the interest of the child
occupies the child's legal representative under Article 232 of the Family
code. This states that the parent represents his minor child in the all legal
actions because he/she has not attained the age of 14; however, this is with
the exception of those who are under the law, of which a minor cannot
fulfill 24.
A minor who has attained the age of 14 perform the legal actions, but
always with the prior consent of the parent. This excludes those who, by law,
can be performed by them. Due to the obligation of parents about their child
representation which stems from legislation, parents are considered as legal
representative of the children in conducting legal transactions. Thus, this is
considered before a court or any public or non-public institution that
examines the scope of the right of the child’s action.
Legal representation always depends on the character of the case. In
this context, we also defined the scope and limits of the legal representation
because the substitution of the will of the child in conducting legal
transactions, applies only to actions which are not closely personal. In
Article 64 of Civil Code representation, it is not possible in those cases
where the law states that the action must be carried out by the subject
himself 25. From here, legal liability incurred arises from infringement of
legal representation. Failing liability litigation constitutes a premise for the
loss of parental responsibility as a parent in the exercise of parental
responsibility. Legal representation neglects or performs it in conflict with
the law and the interest of the child. Therefore, this was the reason for the
consequences that resulted through sanctions imposed in these cases by
lawmakers.
Although children are holders of the rights obtained as described
above, the exercise of rights for the underage children would be performed
by parents who exercise parental responsibility through legal representation
and legal management of their wealth. Thus, this they do simultaneously and
classification of legal actions management of this property is seen as one of
the most important prerogatives regarding ordinary management division and
unusual wealth of the child-mind of the legal regime of management
actions. 26Subsequently, this excludes it from representing the operations and
24
25
Articles 64 of the Civil Code
26
280
management to the rest of the right of use of the property of the child by the
parent according to Article 237 of Family Code
Conclusion
Universal Declaration of Human Rights defines the family as the
natural and fundamental nucleus of society which enjoys the protection of
the State. Society is already becoming aware of this context of providing
children with the necessary information and education regarding their rights.
Being convinced that the family is the basic unit of the society is the natural
environment for the growth and well-being of all its members. Particularly,
the children should have the necessary protection and support that can fully
assume its role in the community. Consequently, the child should grow up in
a family environment, in an atmosphere of happiness, love, and
understanding. Also, they should be educated in the spirit of the ideals
proclaimed in the Charter of the United Nations, especially in the spirit of
peace, dignity, tolerance, freedom, equality, and solidarity.
In this way, Honor the Past! Respect the Present! Enjoy the Future!
References:
The Constitution of the Republic of Albania (published in Tirana 1998).
The Family Code (published in Tirana 2003, articles
215,216,217,220,221,222,223,224,225,226,227,228-306, 232,337),
Civil Code (articles, 2,6,64, etc publishing Tirana 1994).
Penal Code (publishing Tirana 1995).
International Convention on the Rights of the Child (adopted by the
assembly of the United Nations organization on November 20, 1989).
International Convention of Human Rights (Publication of the Albanian
Center of Human Rights, Tirana 2003).
Agreement for ratification of the Council of Europe Convention (law 10425,
10424 date 02/06/2011).
281
Intervenciones Asistidas Por Animales:

Intervenciones Con Perros En Adultos Mayores A
Partir Del Enfoque Multimodal
María Alejandra Olarte

Lic. en Psicología (Universidad de Flores). Doctorando en Psicología y
Docente en Universidad de Flores
Marcos Diaz Videla
Lic. en Psicología (Universidad de Buenos Aires). Doctorando en Psicología
y Docente en Universidad de Flores
Abstract
Animal Assisted Interventions has been used as a complementary
therapy for little longer than 50 years. Scientific publications about empiric
investigations that have employed dogs in therapeutic work, mainly with
seniors, are reviewed. Lazarus multimodal approach is taken as a guide.
Based on this model, assisted interventions with dogs that can result
potentially beneficial to this population, are proposed. The relevance of the
multimodal approach for the design of interventions and therapeutic
programs is highlighted.
Keywords: Animal Assisted Activities, Animal Assisted Intervention,
Animal Assisted Therapy, dogs, Lazarus`s Multimodal Therapy
Resumen
Las Intervenciones Asistidas por Animales son utilizadas como una
forma de terapia complementaria desde hace poco más de 50 años. Se
revisan las publicaciones científicas sobre investigaciones empíricas que
hayan empleado perros en el trabajo psicoterapéutico, principalmente con
adultos mayores, tomando como guía el enfoque multimodal de Lazarus. En
base a este modelo, se proponen intervenciones asistidas con perros que
pueden resultar potencialmente beneficiosas para esta población. Se destaca
la relevancia del enfoque multimodal para el diseño de intervenciones y
programas terapéuticos.
Palabras clave: Terapia Multimodal de Lazarus, Intervenciones Asistida por
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Animales, Terapia Asistida por Animales, Actividades Asistidas por

Animales, perros
Introducción
A lo largo de la historia los animales han desempeñado importantes
roles en la salud del hombre: desde entidades sagradas sanadoras hasta
sujetos de investigación
En este sentido en Grecia, en el siglo VI AC, los enfermos podían
acudir al santuario de Asclepio, dios griego de la medicina y de la curación.
En estos templos, los enfermos eran lamidos por perros en sus heridas o
partes del cuerpo afectadas; se creía que estos animales y las víboras
representaban a Asclepio, y que tenían el poder de curar las enfermedades
con sus lenguas (Serpell, 2010).
A mediados del siglo XIV, San Roque, enfermo de peste negra (peste
bubónica) habría sido curado de sus llagas por el lamido de su compañero
canino. Hacia fines del año 1500 el médico británico Caius en De Canibus
Britannicus (1570) sostuvo que apoyar perros falderos en zonas del cuerpo
afectadas por una determinada enfermedad permitía que el animal absorbiera
tal dolencia (citado en Serpell, 2010).
La particular concepción de que los cánidos podían con su toque o
lamida sanar las heridas o llagas permaneció hasta bien entrada la era
cristiana en Europa. La Inquisición se constituyó en un punto de inflexión en
Europa continental en la Edad Media ya que todas las prácticas con animales
fueron consideradas inapropiadas, o inclusive demoníacas. Esta situación
obturó el uso terapéutico de los animales desde el siglo XV al XVII en
Europa (Gerzovich Lis, 1998).
Hacia el final del siglo XVII se produjeron cambios en la percepción
pública de los animales. La Ilustración aportó teorías que ponían de relieve la
influencia socializadora de estos seres, y que consecuentemente abrieron las
puertas hacia el uso de animales en el tratamiento de enfermedades mentales.
En Inglaterra, en el York Retreat —organización dedicada a la atención de
personas con patologías psiquiátricas— William Tuke incorporó métodos de
tratamiento más humanitarios para la restauración del autocontrol (Porter,
2002). En estos se permitía a los pacientes deambular libremente por los
patios y jardines del York Retreat, los cuales contaban con animales tales
como conejos, gaviotas, halcones y aves de corral. El contacto con estos
tendía a despertar en los pacientes sentimientos sociales y benévolos
(Allderidge, 1991).
En el siglo XIX el empleo de animales en instituciones de salud
mental se extendió por Europa. Uno de los primeros hospitales psiquiátricos,
el Bethlem Royal Hospital, ubicado al sur de Londres, incorporó animales
tales como gatos, canarios, ardillas, galgos y peces dorados. De acuerdo a un
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artículo de 1860 publicado en el Ilustrated London News, estos animales

podían verse en los pabellones de hombres y de mujeres de esta institución,
otorgándole un aspecto más agradable y sin connotaciones carcelarias (citado
en Allderidge, 1991). Asimismo, en Bielfield, Alemania, en 1867 el Hospital
Bethel comenzó a emplear animales en el tratamiento de personas con
epilepsia (Cusack & Smith, 2009). En 1880 Florence Nightingale en sus
Notes on Nursing informó acerca de los efectos beneficiosos de la compañía
animal, reconociendo el papel terapéutico de estos en el tratamiento de males
físicos especialmente crónicos (Serpell, 2010).
En la historia del uso de perros con fines terapéuticos el hito
fundamental que dio estatuto de intervención a este tipo de práctica fue el
casual descubrimiento realizado en Estados Unidos por el psiquiatra infantil
Boris Levinson. En 1953 este profesional recibió en su consulta privada a un
niño, el cual había llegado más temprano a su cita y su perro Jingles lo
recibió con una lamida, a lo que el niño respondió con un abrazo; esto llamó
la atención de Levinson, en tanto en sesiones anteriores este paciente había
sido retraído y poco comunicativo. En el transcurso de la sesión el niño
manifestó su deseo de volver a jugar con el perro (Levinson, 1969; Urichuk
& Anderson, 2003). Este hecho fortuito llevó a Levinson a comenzar a
investigar y escribir acerca del uso de animales a modo de intervención
terapéutica, y en los años 60 publicó su libro Pet-oriented child
psychotherapy; traducido al español como Psicoterapia infantil asistida por
animales. En esta obra formalizó este tipo de intervenciones y abordó
cuestiones ligadas a los beneficios del vínculo humano-animal y el rol que
ocupan los animales para las personas (Levinson, 1969). El autor señaló que
el animal de compañía facilita el desarrollo de confianza en el entorno
terapéutico tanto en niños como en adultos, sea que estén institucionalizados
o no (Levinson, 1972).
Desde entonces esta disciplina ha continuado desarrollándose. En la
actualidad la incorporación de animales en el campo de la salud es
denominada Intervenciones Asistidas por Animales (IAA) y estas incluyen:
Actividades Asistidas por Animales (AAA) y Terapia Asistida por Animales
(TAA; Fine, 2010). Diversos autores (e.g., Kruger & Serpell, 2010)
concuerdan acerca de la utilización de las definiciones brindadas por Pet
Partners (sf). Las AAA son aquellas acciones básicamente casuales,
conocidas como conocer y saludar, y que tienen por objetivo visitar a
personas en ámbitos como hospitales, residencias geriátricas, escuelas y
hospicios. La misma actividad se puede repetir con gran cantidad de
personas.
La TAA se define como una intervención que tiene una meta,
propiciada por un profesional especializado en salud humana, que se
desarrolla en el ámbito de la práctica de su profesión, y cuyo diseño se
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orienta a promover una mejora en el funcionamiento físico, social, emocional

y/o cognitivo. Es decir, la TAA no sólo implica el uso de un animal o
animales, sino que además posee metas y objetivos específicos para cada
progreso individual, el cual es estrictamente consignado y medido (Cirulli,
Borgi, Berry, Francia, & Alleva, 2011; Urichuk & Anderson, 2003). En la
Tabal 1 se exponen las diferencias entre AAA y TAA.
Tabla 1. Características diferenciales entre AAA y TAA.
Características AAA TAA
Cualidad de la Casual ‘conocer y saludar’ Parte significativa del tratamiento para mucha
intervención actividades que involucran gente que está incapacitada: físicamente,
animales que visitan a socialmente, emocionalmente o cognitivamente
personas
Objetivos-Metas No hay objetivos específicos Objetivos establecidos para cada sesión
de tratamiento
Tipo de Una misma actividad se puede Tratamiento individual para cada paciente
Actividad utilizar con muchas personas
Tomado de Notas Notas detalladas es innecesario Notas sobre el progreso de cada paciente son
tomadas en cada sesión
Tipo de visita De contenido espontáneo Programada, usualmente a intervalos fijos
Duración de Puede ser tan larga o corta Está predeterminada a las mejores necesidades
visita como se desee de ajuste del paciente
Nota: Aunque las AAA pueden tener sólo una de estas seis características, la TAA debe
tener las seis. Adaptado de Pet Partners (sf).
El desarrollo de investigación respecto de las interacciones humano-

animal produjo un veloz crecimiento respecto de los beneficios procedentes
de la tenencia de animales de compañía (McCune et al., 2014). Este fue uno
de los temas centrales que ha recibido mayor interés y mayor número de
publicaciones dentro del área en los últimos años (Hosey & Melfi, 2014; ver
Díaz Videla, Olarte, & Camacho, 2015a). La influencia positiva de las
mascotas en la salud y bienestar de las personas ha sido relacionada con
efectos fisiológicos, psicológicos, psicosociales y terapéuticos (Gómez,
Atehortua, & Orozco, 2009). Recientemente Díaz Videla, Olarte y Camacho
(2015b) realizaron una revisión de la literatura acerca de los beneficios de las
interacciones con animales de compañía a partir del enfoque multimodal.
Los autores destacaron el potencial beneficioso de las interacciones con
animales de compañía en todos los modales de la personalidad humana.
La perspectiva multimodal ha sido creada por Arnold Lazarus en
1973. Si bien el autor designó su enfoque originalmente como terapia
multimodal, más que una terapia en sí misma, este enfoque consiste en una
completa descripción del estado actual e integral de una persona (Kertész,
2005). Por consiguiente este se constituye en un sistema clasificatorio que
aborda todos los aspectos de la personalidad del individuo (Kerman, 2002).
Para Lazarus los seres humanos somos fundamentalmente “entidades
bioquímicas y neurofisiologías. Nuestras personalidades son los productos de
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nuestras funciones Bilógicas, procesos Afectivos, Sensaciones, Imágenes,

Cogniciones, Conductas y relaciones Sociales” (1983, p.13). Este enfoque
diferencia siete modales, variables o aspectos de la personalidad, a saber:
Biológico, Afectivo, Sensaciones, Imágenes, Cognitivo, Conductas y Social
(Kerman, 2002; Kertész, 2005). Por tanto, queda configurado el acrónimo
BASICCoS (Lazarus, 1983) que constituye el eje de indagación del perfil
multimodal.
Dada la utilidad diagnóstica de este modelo y su utilidad como guía
para organizar las intervenciones terapéuticas, este trabajo se orientó a la
implementación del enfoque de Lazarus (1973) como base para la
estructuración de intervenciones asistidas con perros en el tratamiento
psicoterapéutico de adultos mayores.
El aumento de la expectativa de vida en la actualidad ha impactado
en el campo de la salud generando numerosos desafíos para afrontar las
diversas problemáticas derivadas del envejecimiento de la población
mundial. Desde esta perspectiva, la Organización Mundial de la Salud (1999)
ha sugerido poner el foco en la población de adultos mayores e incorporar un
nuevo paradigma denominado vejez activa (OPS/OMS, 1982). Esto implica
el mantenimiento de la funcionalidad y es por tanto que la OMS insta a los
investigadores no sólo a buscar prolongar la vida de las personas sino
también a mejorar y mantener la calidad de vida del adulto mayor. Por
consiguiente, este trabajo se centra en el estudio de la incorporación de las
IAA en los dispositivos terapéuticos con ancianos.
Objetivos
Realizar una revisión de las publicaciones científicas de carácter
empírico centradas en las IAA, fundamentalmente en adultos mayores, en
función de su impacto en los distintos modales o aspectos de la personalidad,
conforme al enfoque multimodal de Lazarus. A partir de esto, organizar y
proponer técnicas de intervención asistidas con perros, dirigidas
específicamente a cada uno de los modales, en el tratamiento
psicoterapéutico de adultos mayores.
Materiales y método aplicado

El presente estudio incluyó 28 referencias correspondientes a
distintos artículos de revista científicas, todos ellos de carácter empírico.
Estos artículos se obtuvieron como resultado de una búsqueda generalizada
en las bases de datos Redalyc, Dialnet, Proquest y MYNCIT, en el período
correspondiente a junio 2013 – Octubre 2015.
En referencia a los criterios de búsqueda, se emplearon los siguientes
términos: “Animal Assisted Interventions” + “dog” + ”elderly population”,
“Animal Assisted Therapy” + “dog” + ”elderly population”, “Animal
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Assisted Activities” + “dog” + ”elderly population”, “pet therapy” +

“elderly” + “ancient”. Tales términos fueron localizados en el campo de
palabras clave (keywords-id), tanto en inglés como en español, y aquellas
referencias obtenidas fueron descargadas y almacenadas.
Resultados
La revisión de las investigaciones empíricas que abordan las IAA con
adultos mayores aportó el siguiente perfil multimodal genérico, cubriendo
todos los aspectos de la personalidad de un individuo. El mismo se refleja en
la Tabla2.
Tabla 2 Perfil Multimodal de las IAA con perros en abordajes con adultos mayores
Modales Resultados Investigaciones
Biológico Reducción de presión arterial, Anderson et al., 1992; Katcher & Beck,
triglicéridos, colesterol y reducción de 1987
riesgo cardiovascular.
Handlin et al., 2011; Nagasawa et al.,
Reducción del stress por aumento de 2009; Odendaal, 2000; Odendaal &
oxitocina. Meintjes, 2003; Rehn et al., 2014.
Afectivo Disminución de síntomas de depresión y Banks & Banks, 2002; Barker & Dawson,
sentimientos de soledad, ansiedad. 1998; Colombo et al., 2006; Le Roux &
Kemp, 2009
En pacientes con demencia disminución
de apatía, ansiedad y tristeza. Motomura et al., 2004; Mossello et al.,
2011
Sensaciones Incremento en el bienestar físico. Mosello et al., 2011; Zarebski et al., 2000
En pacientes con enfermedad de Churchill et al., 1999; Fritz et al., 1995

Alzheimer aumento del contacto táctil y
disminución de la excitación
psicomotriz.
Imágenes Las interacciones con perros disparan
imágenes mnémicas asociadas con alivio Banks & Banks, 2002; Zarebski et al.,
y placer. 2000
Cogniciones Mejoras en la percepción de la calidad de Berry et al., 2012; Colombo et al, 2006;
vida. Zarebski et al., 2000
Perro como un otro que lo reconoce y Bank & Banks, 2002; Zarebski et al.,
como recurso de afrontamiento. 2000
Conductas Reducción de comportamientos de Churchill et al., 1999; McCabe et al.,

agitación y significativo incremento de 2002; Sellers, 2006
comportamientos de socialización.
Mayor organización y mejora en la Zarebski et al., 2000

valoración de comportamientos
rutinarios.
Disminución de inactividad. Berry et al., 2012
Incremento de la comunicación no Berry et al., 2012; Churchill et al, 1999;
287
verbal. McCabe et al., 2002; Katcher & Beck,

1987; Kongable, et al., 1989; Sellers,
2006
Social Aumento de comportamientos e Fick, 1993; Motomura et al., 2004;

interacciones sociales. Kongable et al., 1989
El perro como otro en la red social. Banks & Banks, 2002, 2005; Zarebski et
al., 2000
Biológico
Este modal se refiere a las cuestiones de índole orgánica,
comprendiendo el estado de salud del individuo, enfermedades preexistentes,
consumo de medicamentos y cumplimiento de dietas (Kertész, 2005). Este
modal resulta de gran importancia en los adultos mayores, quienes en general
sufren numerosos cambios anatomo-fisiológicos corolario de la etapa vital en
que se encuentran (Salvarezza, 1999). Este modal, que funciona como una
base, ha sido posiblemente el más estudiado respecto a interacciones
humano-animal, sea respecto a indicadores de salud, modificaciones
fisiológicas o neurofisiológicas (Díaz Videla et al., 2015b).
Numerosas investigaciones han dado cuenta del impacto de las IAA
en los ancianos respecto de este modal. Algunos estudios mostraron una
reducción de la presión arterial en las personas luego de acariciar al perro
(Katcher & Beck, 1987) como así también una reducción de triglicéridos y
colesterol, provocando una disminución de los factores de riesgo de
enfermedad cardiovascular (Anderson, Reid, & Jennings, 1992).
Odendaal (2000) sostuvo que se debe centrar la atención en aquellos
parámetros que han aportado determinados biomarcadores que podrían
constituirse en parámetros fisiológicos que guíen las futuras investigaciones
en IAA. Así, algunos estudios centraron su interés en neuropéptidos como el
cortisol, hormona liberada durante el stress, y la oxitocina, asociada al alivio
del stress (Heinrichs & Domes, 2008; Miller et al., 2009).
Las interacciones con perros han sido asociadas a incrementos en
concentraciones de β-endorfinas, oxitocina, prolactina, β-feniletilamina y
dopamina —en ambas especies— y disminución en niveles de cortisol,
destacando la importancia de las interacciones que implicaban la caricia y las
miradas recíprocas (Handlin, Nilsson, Ejdeback, Hydbring-Sandberg &
Uvnas-Moberg, 2011; Nagasawa, Kikusui, Onaka & Ohta, 2009; Odendaal
& Meintjes, 2003; Rehn, Handlin, Uvnäs-Moberg, & Keeling, 2014).
Entre las IAA más simples que pueden utilizarse para impactar en
este modal se encuentran el acariciar o peinar al perro; este tipo de tareas
sencillas provocan una disminución de la presión arterial (Katcher & Beck,
1987) y además inducen la liberación de oxcitocina, hormona asociada a la
288
reducción de los signos de stress (Heinrichs & Domes, 2008; Miller et al.,
2009).
Afectivo
Este modal alude a las emociones, es decir, al “significado subjetivo
y sentido que se le otorga a la experiencia” (Kerman, 2002, p.50). Las
interacciones humano-perro han mostrado su efecto sobre la proximidad
emocional y sentimientos de apego en interacciones habituales con animales
de compañía, así como también en IAA (Díaz Videla et al., 2015b). Respecto
de estas últimas, algunas investigaciones mostraron una clara disminución de
síntomas asociados con depresión y sentimientos de soledad, con
incrementos en el bienestar psicológico (Banks & Banks, 2002; Colombo,
Dello Buono, Smania, Raviola, & De Leo, 2006) y reducción en los niveles
de ansiedad (Le Roux & Kemp, 2009). En pacientes psiquiátricos
hospitalizados, un estudio mostró que estos tenían menores niveles de
ansiedad luego de una sesión de terapia asistida con perros, mientras que una
sesión recreativa con perros sólo evidenció el mismo efecto para los
pacientes con trastornos del estado de ánimo (Barker & Dawson, 1998). En
cuanto a pacientes que sufrían demencias, se observó una disminución en los
niveles de apatía (Motomura, Yagi, & Ohyama, 2004) además de
disminución de la ansiedad y la tristeza, con aumento en las emociones
positivas (Mossello et al., 2011).
Un concepto destacado en los desarrollos sobre interacciones entre
humanos y animales es el de apego, el cual se basa en la idea de que los seres
humanos, como muchos otros animales, se encuentran predispuestos
biológicamente para buscar y mantener contacto físico y conexión emocional
con determinadas figuras familiares a quienes se les confía protección física
y psicológica (Bowlby, 1969/1998; Panksepp, 1998). Para un adulto una
figura de apego puede ser un esposo, algún miembro de la familia, un amigo
íntimo o bien una mascota (Sable, 2013). En los estudios ligados a las
interacciones humano-perro se encontró evidencia de que tanto el ser
humano como el perro pueden funcionar como figuras de apego para el otro,
evidenciando respuestas comportamentales y endócrinas semejantes a los
hallados en la interacción madre-hijo (Beetz et al., 2012; Nagasawa et al.,
2015; Palmer & Custance, 2008; Prato-Previde, Custance, Spiezio, &
Sabatini, 2003; Topál, Miklósi, Csányi, & Dóka, 1998).
Actividades simples ligadas a brindar cuidados al perro, como por
ejemplo darle de comer, pueden utilizarse para influir en este modal. Pelar y
cortar trozos de manzana o banana y brindárselos al perro pueden resultar
experiencias intensas. Dicha tarea estimulará en el anciano sentimientos
ligados a ofrecer cuidados hacia otro ser vivo, con semejanzas a las
interacciones madre-hijo (Beetz et al., 2012; Nagasawa et al., 2015), y
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consecuentemente producirá una disminución de los síntomas ligados al

aislamiento y soledad (Zarebski et al., 2000).
Sensaciones
Este encierra aquellas percepciones relacionadas con los cambios en
el funcionamiento del organismo, como por ejemplo, hambre o dolor
(Kertesz, 2005). Es decir, implica la captación de aquellos estímulos
sensoriales agradables como una caricia o desagradables como la fatiga,
contracturas o acidez (Kerman, 2002).
Las IAA proporcionan a través del perro una fuente de estimulación
multisensorial: Se toma contacto con un ser vivo que se mueve, con un pelaje
que difiere en las distintas zonas de su cuerpo, que posee una temperatura
corporal (38.5º-38.8°C), y con diferentes aromas en las diversas partes de su
cuerpo (Fine, 2010). Tal estado de cosas se evidencia en la interacción del
perro con los ancianos ya que el animal se constituye en un estímulo
novedoso generando mayores niveles atencionales (Cusack & Smith, 2009).
Como consecuencia del incremento en los niveles atencionales, un aumento
en la interacción con un ser vivo genera un incremento en el bienestar físico
general de los ancianos institucionalizados (Zarebski et al., 2000; Mosello et
al., 2011).
En los pacientes que padecen Alzheimer el contacto táctil con el
perro provoca un aumento de los niveles atencionales (Churchill, Safaoui,
McCabe, & Baun, 1999), como así también una disminución de la excitación
psicomotriz principalmente durante el sundown (Fritz, Farver, Kass, & Hart,
1995); fenómeno en que los pacientes presentan una serie de alteraciones del
comportamiento negativas hacia el anochecer (Price, 2001).
Simples actividades como abrazar un perro o que este se acueste
sobre la falda del paciente pueden disparar diversos tipos de sensaciones
vinculadas con el carácter multisensorial que implica el contacto con el perro
(Fine, 2010), favoreciendo además un incremento en los niveles
atencionales.
Imágenes
Estas se refieren a las representaciones mentales de base sensorial y
correspondientes a todos los sentidos (i.e. auditivo, táctil, visual, olfativo,
kinestésico, cenestésico y gustativo). Al ser de carácter analógico provocan
emociones y sensaciones de mayor intensidad que las palabras, las cuales son
abstracciones (Kertész, 2005). Algunos estudios han mostrado la efectividad
de la evocación mental del perro para hacer frente a estresores, así como
también su influencia respecto a la autoimagen (Díaz Videla et al., 2015b).
El abordaje con las IAA induce particularmente un determinado tipo
de imágenes, las imágenes mnémicas, las cuales son reconstrucciones de
290
percepciones pasadas (Kerman, 2002). Mirar o acariciar al can despierta una

serie de imágenes recordadas; es decir que el perro se convierte en un
importante disparador de imágenes sensoriales relacionadas con las mascotas
que los ancianos tuvieron alguna vez en su vida (Zarebski et al., 2000; Banks
& Banks, 2002) y de este modo inducen una serie de emociones positivas
asociadas a esos recuerdos mayormente placenteros.
Con el propósito de despertar imágenes mnémicas que posean una
fuerte carga emocional, para ello se puede apelar, por ejemplo, a la
estimulación del sistema olfativo. Una actividad que puede realizarse
consiste en poner un perfume al perro e invitar al paciente a oler la zona del
cuerpo en el cual se aplicó dicha fragancia, preguntándole qué le recuerda
ese aroma.
Cognitivo
Este modal involucra creencias, ideas, diálogos internos y valores;
estos predominan en el hemisferio cerebral izquierdo (Kertész, 2005).
Lazarus sostuvo que “la gente no responde a un ambiente real, sino más bien
a su ambiente percibido” (1983, p.34). Desde esta perspectiva la interacción
con un perro de terapia impacta profundamente en la percepción de la
calidad de vida. Los resultados de diversos estudios han reflejado una amplia
mejoría en este aspecto, teniendo un efecto beneficioso sobre su bienestar
psicológico particularmente en ancianos institucionalizados (Zarebski et al.,
2000; Colombo et al, 2006; Berry et al., 2012).
Un fenómeno particularmente intenso en la interacción con perros es
el antropomorfismo del animal. Este fenómeno involucra la atribución de
estados mentales humanos —pensamientos, sentimientos, motivaciones y
creencias— a animales no humanos. Esto permitió emplear a los animales
como fuentes alternativas de apoyo social, como así también proveyó los
recursos para beneficiarse emocional y físicamente de ellos (Serpell, 2003).
Por ejemplo, los dueños se perciben afectivamente reconocidos por su
animal de compañía; tal reconocimiento valorativo reafirma su autoestima.
Luego de realizar actividades lúdicas con el perro, como por ejemplo
tirar una pelota o hacer que salte un objeto (cuerda, barra o aro), se puede
preguntar al paciente cómo piensa que el perro vivenció dicha actividad; lo
cual implica adoptar un posicionamiento empático e inevitablemente
antropomórfico. En general los pacientes transfieren su vivencia personal a
los perros (Zarebski et al., 2000). Si las interacciones pudieron desarrollarse
de manera más o menos adecuada, el anciano referirá la aceptación y el
reconocimiento valorativo del animal hacia él.
291
Conductas
Este aspecto de la personalidad comprende todo aquello que se dice
(conductas verbales), todo aquello que se hace (conductas no verbales), así
como también la forma (proceso) en que se lleva a cabo esa determinada
conducta (Kertész, 2005). Los estudios respecto de interacciones humano-
animal han destacado que los perros colaboran activamente en la
organización de las rutinas, promueven oportunidades para desplegar
comportamientos de cuidados y hacen que la gente esté más activa (Díaz
Videla, et al., 2015b).
Algunas investigaciones realizadas con participantes gerontes
institucionalizados reflejaron una importante reducción de los
comportamientos de agitación y un significativo incremento en los
comportamientos de socialización entre pacientes (Churchill et al., 1999;
McCabe, Baun, Speich, & Agrawal, 2002; Sellers, 2006). Además, en el
estudio desarrollado por Zarebski et al. (2000), la interacción con los perros
provocó una serie de cambios en el repertorio conductual de los ancianos, los
cuales estaban vinculados con un incremento en la valoración de
comportamientos rutinarios y una mejoría en la organización de los mismos.
Berry et al. (2012) destacaron además una notable mejora de los estados de
inactividad que presentaban este tipo de pacientes (Berry et al., 2012).
La interacción entre la gente y sus perros se basa en actos
comunicativos (Sanders, 1999). Por un lado, toda conducta implica un
comunicación, en tanto “actividad o inactividad, palabras o silencio, tienen
siempre el valor de mensaje: influyen sobre los demás, quienes, a su vez, no
pueden dejar de responder a tales comunicaciones y, por ende, también
comunican” (Watzlawick, Beavin, & Jackson, 1985, p.50). Pero además, los
perros han sido destacados como expertos en la lectura de los
comportamientos sociales y comunicativos de los humanos —aún más que
especies más emparentadas genéticamente, como los primates (Hare &
Tomasello, 2005). Se presume que un feedback positivo (filogenético y
ontogenético) condujo a la especie canina a estos modos comunicativos
complejos, viabilizando la comunicación interespecífica (Faraco &
Seminotti, 2010). Por consiguiente, la capacidad del can de observación de
las expresiones faciales, gestos y la mirada del ser humano, se constituye en
un comportamiento que tiene la función de iniciar y mantener la interacción
comunicativa y es congruente con los sistemas humanos de comunicación
(Bentosela & Mustaca, 2007). Esta es una de las variables que sostiene el
abordaje de las IAA con perros, en tanto el intercambio de miradas paciente-
perro genera un tipo particular de comunicación (Churchill et al., 1999;
McCabe et al., 2002; Sellers, 2006; Berry et al., 2012). Algunos autores han
llegado a sugerir que los perros se comunican mejor con las personas con
292
demencia que otros humanos (Kongable, Buckwalter, & Stolley, 1989;

Katcher & Beck, 1987; Sellers, 2006).
Algunos ejercicios que impactan en este modal son la realización de
caminatas con el perro, las cuales generan una disminución de la inactividad
(Berry et al., 2012). Asimismo se puede solicitar al anciano que le cuente una
historia al perro, conforme a que el perro tiende a buscar la mirada de la
persona que le habla, de este modo se favorecen las conductas comunicativas
(Bentosela & Mustaca, 2007).
Social
En este modal se debe considerar toda relación interpersonal, actual o
previa, con los demás (Kertész, 2005). Los perros no sólo se configuran
como otros en las redes sociales de las personas con quienes se vinculan,
sino que a su vez desempeñan una función de facilitación de las
interacciones sociales (Díaz Videla, et al., 2015b).
Las IAA recurren frecuentemente a los perros como recurso
interaccional, a partir de su función como lubricante social, en la cual el
animal funciona a modo de facilitador o mediador en la interacción con otros
(Fine, 2010). Kongable, et al. (1989) mostraron un significativo aumento en
los comportamientos sociales, como saludar a otras personas, hablar con
otras personas o asistir a actividades en un hogar de ancianos. De manera
similar, Fick (1993) desarrolló un estudio observacional con hombres
residentes de un geriátrico donde evidenció que la sola presencia de un perro
se relacionaba con incrementos en la socialización (Fick, 1993). El mismo
efecto fue registrado en personas que tenían enfermedad de Alzheimer
(Motomura et al., 2004).
Un estudio mostró que los residentes de una institución geriátrica que
habían recibido sesiones de terapia con perros evidenciaron una disminución
significativa de sentimientos de soledad (Banks & Banks, 2002).
Posteriormente los mismos autores realizaron un estudio similar donde
compararon el efecto de estas intervenciones en sesiones semanales de 30
minutos, a nivel grupal e individual, encontrando mayor disminución en
sentimientos de soledad en los participantes que habían recibido sesiones
individuales; los autores concluyeron destacando que las visitas de los
animales podían disminuir los sentimientos de soledad per se, en lugar de a
través de la facilitación de las interacciones con otros miembros del grupo
(Banks & Banks, 2005).
Las interacciones con seres neutrales como los perros, compartidas
simultánea o secuencialmente con otros pacientes, favorecen la socialización
entre ellos. Una actividad grupal que puede realizarse para impactar en este
modal consiste en que el guía canino presente al perro diciendo el nombre
del animal y algún alimento que le guste al can; el animal le dará su pata a un
293
paciente y este último dirá su nombre e indicará qué le gusta comer. Este
paciente deberá dirigirse hacia algún compañero pasándole la posta; y de este
modo se repetirá la tarea con todos los miembros del grupo. Esta actividad
sencilla intenta generar un aumento de los comportamientos e interacciones
sociales entre los integrantes de un grupo (Fick, 1993; Motomura et al.,
2004; Kongable et al., 1989).
Conclusion
En la elaboración de este trabajo se buscó integrar dos modelos de
abordaje: el enfoque multimodal de Lazarus y la novel disciplina de las IAA.
La articulación de los diversos modales que constituyen los aspectos de la
personalidad con los hallazgos obtenidos por las diversas investigaciones
científicas que abordan las IAA ha configurado un modelo que permite
organizar intervenciones terapéuticas asistidas por perros.
El perfil multimodal aplicado a las IAA puede proporcionar un plan a
medida respecto de la individualidad de cada persona (Kertész, 2005). A su
vez, es posible incorporar animales de compañía en residencias como
intervención terapéutica institucional general, y coordinar las distintas
interacciones con el animal en función de las características de cada
residente o grupo de residentes. En pacientes no institucionalizados, el perfil
multimodal también permite el diseño de dispositivos o estrategias que
incorporen IAA en tratamientos psicoterapéuticos.
A su vez, este enfoque puede ayudar a estructurar los programas o
AAA, favoreciendo su protocolización para someter su eficacia a
experimentación. Esto dará lugar a la adquisición de conocimientos
científicamente validados —algo de lo que carecen muchas de las IAA— y
por consiguiente, cumplimentar los criterios de tratamientos basados en
evidencia (APA, 2005).
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La Educación Universitaria Para La Sostenibilidad

Arquitectónica. Caso Ecuador
Marina Pérez P., PhD, Arquitecta.

Investigadora Prometeo, Facultad de Arquitectura y
Urbanismo Universidad de Cuenca, Ecuador
Abstract
Entre las características principales del perfil del arquitecto destaca
un perfil amplio, con valores, conocimientos y habilidades, que definen en
función del marco social, económico y cultural del usuario, el proyecto que
es sostenible, al materializarse con un mínimo consumo energético. Desde
que se estudian los conceptos básicos de la arquitectura, la sostenibilidad y la
arquitectura estrechan su relación como resultado de que en la etapa de la
definición de la forma del proyecto se van eligiendo los materiales a utilizar
en la construcción, decisión que determina la intervención del arquitecto en
el medio ambiente, especificando la alternativa que tiene el arquitecto para
satisfacer las necesidades del cliente-usuario y que será la presencia o
ausencia de la sostenibilidad en la arquitectura. Las iniciativas oficiales de
incorporar la educación medioambiental en la enseñanza superior, defienden
que se requiere la capacitación en las profesiones para la protección,
rehabilitación y ordenación del medio ambiente. En este ámbito se presenta,
desde una forma analítica, la presencia de la sostenibilidad en la educación
formal de la arquitectura, en principio desde una óptica documental de las
iniciativas oficiales, posteriormente se analizan casos de estudios académicos
de contenido medioambiental, realizados en la Facultad de Arquitectura y
Urbanismo de la Universidad de Cuenca, con la referencia del contenido de
los sílabos del área de construcción, al final en las conclusiones se proponen
lineamientos para el enriquecimiento de la educación universitaria con el
propósito de formar arquitectos para la sostenibilidad.
Keywords: Arquitectura y Construcción Sostenible, Educación Universitaria
Introducción
Antecedentes de la educación para un desarrollo sostenible.
La sostenibilidad en la educación formal ha forjado su presencia con
principios oficiales tal qué aun cuando las intenciones de relacionar la
300
enseñanza con el medio ambiente ha estado presente desde la Conferencia de

la Biosfera en 1968, es en la década de 1970 en la que se inicia una marcada
trayectoria, cuando en 1972 se presenta la necesidad de definir una
Educación ambiental por encargo de la Cumbre de Estocolmo, el Programa
Internacional de Educación Ambiental, y la bajo la supervisión
del Programa de las Naciones Unidas sobre el Medio Humano (PNUMA) y
la UNESCO.
Desde el Congreso Internacional de Educación y Formación sobre
Medio Ambiente (Moscú, 1987) a 1992 en la Conferencia de Río de Janeiro a
través de la Agenda 21, se formulan los lineamientos para la incorporación
de los aspectos ambientales en los currículos de las carreras universitarias
tradicionales: arquitectura y urbanismo, derecho, economía, educación
ingeniería y medicina, así como ciencias biológicas, humanas y naturales.
En la figura 1 se observa la evolución histórica de la Educación
Ambiental a través de diferentes congresos celebrados sobre medio ambiente
en los que la educación ha sido un tema relevante.
La iniciativa de incorporar la educación medioambiental en la
enseñanza también ha defendido la capacitación en las profesiones que se
requieren para la protección, rehabilitación y ordenación del medio
ambiente. Lo cual ha traído consigo la definición de programas de formación
de personal docente universitario en el ámbito del medio ambiente.
Figura 1. Evolución Histórica de la Educación Ambiental

Fuente: Tomando la referencia de Cruz S. en Principios Básicos de Educación Ambiental.
301
Educación Formal para el Desarrollo Sostenible.

En el periodo de 1987 a 1992, a la par de la estructuración de la
Agenda 21 que definió el concepto de desarrollo sostenible, en el mismo se
defendió que la educación es la clave para la sostenibilidad. Surgiendo ahí
las primeras ideas sobre la Educación para el Desarrollo Sostenible (EDS)
plasmadas en el Capítulo 36 de la Agenda 21, “Promoviendo la Educación,
Conciencia Pública y Capacitación”, en la cual se identifican cuatro
acciones para la EDS:
1. Mejorar la educación básica.
2. Reorientar la educación existente para abordar el desarrollo sostenible.
3. Desarrollar el entendimiento y conciencia pública.
4. Ofrecer capacitación.
De igual manera se incorporaron temas fundamentales del desarrollo
sostenible a la enseñanza y el aprendizaje, a destacar:
1. El cambio climático,
2. La reducción del riesgo de desastres,
3. La biodiversidad,
4. El consumo sostenible.
5. Métodos participativos de enseñanza y aprendizaje que
motiven a los alumnos y los doten de autonomía, en pro del
desarrollo sostenible, con:
• Pensamiento crítico,
• Elaboración de hipótesis de cara al futuro,
• Adopción colectiva de decisiones.
Con la definición de la Educación para el Desarrollo Sostenible, se
marcaron objetivos claros para la educación impartida relacionada con el
cambio climático, entre ellos fomentar los métodos pedagógicos innovadores
y la sensibilización acerca del cambio climático, así como la mejora de
programas de educación no formal mediante el uso de la prensa, las redes y
las alianzas profesionales, que se definieron en base al Decenio de la
Educación de las Naciones Unidad para el Desarrollo Sostenible, de 2005 al
2014, en la cual se profundizaba en cinco razones básicas (Figura 2).
Es en la Conferencia Río+20 (2012) cuando se dan las
condicionantes para que el objetivo después del 2015 sea, “garantizar una
educación de calidad integradora y equitativa y promover las oportunidades
de aprendizaje para todos, a lo largo de toda la vida”, de tal manera que la
educación que se imparta después de 2015 prepare para el desarrollo
sostenible a educadores y alumnos por igual, con miras a incrementar el
desarrollo sostenible.
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Figura 2. Razones de la educación para el desarrollo sostenible.

Fuente: Referencia en UNESCO, Building a better, Fairer world for the 21st century
(2012).
Educación Superior para el Desarrollo Sostenible

Con esta visión se perfila que la educación y la sostenibilidad están
relacionadas de tal manera que la educación es central para la sostenibilidad,
de ahí que en la educación superior sea necesaria la persistencia de la
sostenibilidad, para crear empleos "verdes", logrando menor impacto
ambiental. Lo cual conlleva implantar programas locales relevantes, en
consideración a las condiciones ambientales, económicas y sociales de la
localidad en la que se suscriba la actividad del estudiante universitario.
Estos datos invitan a reflexionar sobre la realidad que la educación,
en todos los niveles, requiere una visión ambiental, en el caso de la
303
educación para la sostenibilidad en la arquitectura se hace evidente cuando a

nivel mundial las construcciones consumen el 41% de los 60% de las
materias primas extraídas (Mercader, Ramírez, De Arellano & Olivares,
2012).
De ahí que la Educación y Formación Técnica y Profesional “verde”
(EFTP) sea necesaria para preparar a estudiantes de diferentes áreas, siendo
de gran importancia en las que infieren en la gestión de residuos, la
construcción y la industria, actividades que consumen enormes cantidades de
energía, materias primas y agua, por lo cual la EFTP se potencia al
considerar que:
a) Enverdecer la EFTP es enseñar a cuidar el medio ambiente en
sus procesos de trabajo.
b) Enverdecer la EFTP permite la transición desde patrones de
producción, servicios y consumo energético hacia una producción
verde.
c) La EFTP “verde” surge con perfil interdisciplinario, básico
para el desarrollo sostenible, apoyando la idea de una “economía y
sociedad ecológica”.
Si bien todos los empleos pueden convertirse en empleos verdes, al
tiempo que surgen nuevos perfiles para las necesidades de la economía
verde, también es de reconocer que en una edificación cuando se definen sus
instalación y la incorporación de energías renovables, se está evitando en
cierto grado un mayor impacto ambiental. De igual manera esta acción está
definiendo el Impacto de la Sostenibilidad en la Arquitectura, el cual radica
en la importancia que tiene la educación para la arquitectura sostenible y en
el papel que tienen los arquitectos entre las profesiones que más influyen en
las modificaciones o alteraciones del medio ambiente, tanto el medio
ambiente natural como el medio ambiente construido, a partir de su
actividad.
Además de que la arquitectura como disciplina profesional, está
caracterizada por dar soluciones formales, tecnológicas y funcionales, es en
función de las dimensiones culturales y sociales en respuesta a demandas de
espacios físicos del usuario en un entorno natural/construido y social. De ahí
que la mejora del medio ambiente ha formado en los arquitectos un
compromiso y una actitud en la elección de los materiales y las técnicas
constructivas, no obstante la intención de relacionar la mejora del medio
ambiente y la actuación del arquitecto va desde una postura visual/formal a
la construcción sostenible, siendo que la actuación de la arquitectura se
presenta desde dos conceptos fundamentales y complementarios:
• La sostenibilidad, requiere la comprensión de que la inacción tiene
consecuencias en la influencia en las conductas individuales.
304
• Ante el peligro que implica la posición superficial del concepto de

la sostenibilidad y la evolución de su difusión desde los paradigmas-
modas para justificar actuaciones insostenibles, es imprescindible
acciones coordinadas para la tarea de educar, a partir de un área de
conocimiento definida como lo es la arquitectura (CASTILLO Y DEL
CASTILLO 2009).
Presencia de criterios sostenibles en la arquitectura académica.

El arquitecto formado con un perfil de sostenibilidad tiene amplias
connotaciones por su implicación de acción directa en las dimensiones:
social, económica, ambiental e institucional, (CHACON y PAMPINELLA
2011) en este orden de ideas se definen tres planteamientos básicos:
1. El arquitecto define espacios habitables que se incorporan en el
medio natural y que condicionan la relación con éste, creando la
correspondencia social, la actividad productiva y/o recreativa.
2. En la construcción se establece la calidad y el uso que se da a los
recursos naturales y artificiales, determinando las tecnologías de que se
dispone.
3. La educación para una arquitectura sostenible implica una
definición del perfil del arquitecto en comunicación con el medio y con
los usuarios.
En este contexto, cabe recapacitar de la presencia en los estudios
académicos de los criterios que los futuros arquitectos relacionan con la
sostenibilidad, que es la cualidad que los distingue de los egresados de una
enseñanza tradicional de la arquitectura.
Casos de estudio
Con el objetivo de identificar los trabajos académicos realizados con
presencia de criterios sostenibles en Ecuador, se ha realizado una búsqueda
en la base de datos de los trabajos de fin de carrera de los estudiantes de la
Facultad de Arquitectura y Urbanismo de la Universidad de Cuenca, se
consultaron los registros del año 1968 hasta el año 2013, para saber el
número de tesis presentadas con temas estrechamente relacionados con la
sostenibilidad y la arquitectura.
En el registro se identificaron 154 tesis de pregrado y 72 de maestrías
sustentadas, de las cuales 72 tesis de pregrado están relacionadas con temas
de sostenibilidad, según se grafica en la imagen (Figura 3) la evolución que
ha tenido la presencia de los temas de sostenibilidad en la arquitectura en las
tesis, en 1968: 1 tema estrechamente relacionado con la sostenibilidad y la
arquitectura con un in crescendo al paso de los años, hasta el 2013 con 13
tesis (Figura 3).
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Figura 3. Número de tesis realizadas en la Facultad de Arquitectura y Urbanismo, con

temas de sostenibilidad en la arquitectura, realizadas entre 1968 y 2014.
Elaboración en el Programa ECOINVOLUCRATE EN 5Rs.
La información permite formarse una idea del estado actual de la

educación para la sostenibilidad en la arquitectura y el urbanismo que se
imparte en esta universidad y en la cual la enseñanza de la arquitectura se ha
mantenido respetuosa de definir e interferir con la idea de una arquitectura
sostenible, virtud que viene implícita desde los principios básicos del
estudio.
Desde esta perspectiva si se enseña a través de parcialidades técnicas,
ecológicas, ambientales, económicas, políticas o sociales, se corre el riesgo
de dejar de lado un enfoque integrador, multidisciplinar u holista de la
sostenibilidad; que evidentemente la práctica de la arquitectura es imagen y
producto de ello.
Resultados y discusión
El enfoque integrador de la sostenibilidad a la arquitectura académica
que busca que se establezca una interrelación constante entre la arquitectura
y el medioambiente, en la esté presente una arquitectura sostenible desde los
principios académicos donde:
A. La educación para la arquitectura sostenible forma arquitectos
con una estrecha relación con el medioambiente, capaces de desafiar el
impacto ambiental que representa la acción de construir, de tal manera
que esté presente en los procesos sociales, económicos y ambientales
generados al proyectar, edificar, habitar.
B. Todo proceso constructivo, desde la elección de los materiales
con los que se construye, suma un consumo energético a la propia
elaboración del material (transporte, materias primas), requiere ser
cuantificado a partir de un análisis de ciclo de vida, siendo
indispensable para la planificación de una arquitectura sostenible.
306
Ese nexo que entre la arquitectura y la sostenibilidad se establece desde

los espacios de enseñanza, requiere que el contenido temático sea definido en
siete temáticas generales, desde las cuales la sostenibilidad este presente a
través de los contenidos temáticos para que el estudiante de arquitectura
forme un criterio definido en el marco de la educación para un desarrollo
sostenible.
1. Medioambiente Natural.
2. Medioambiente Construido.
3. Medioambiente Urbano.
4. Ámbito Económico.
5. Aspecto Social.
6. Normativo/legislativo.
7. Sistema constructivo.
Conclusion
En retrospectiva se resume en que la presencia de conocimientos de
criterios sostenibles en la formación de los arquitectos, se estima que se
defina a partir de:
 Potenciar una aproximación integral a la valoración y
distinción que conlleva una enseñanza transversal basada en el
concepto de sostenibilidad, aplicado al diseño arquitectónico, a la
planificación urbana y a la construcción.
 Definir los conocimientos, las técnicas y las metodologías, en
vistas de una arquitectura sostenible con un pensamiento integrador,
distinguiendo cualitativamente al profesional de la arquitectura.
 Fortalecer la visión de la arquitectura a fin de responsabilizar,
desde lo académico y la investigación, la formación de profesionales
que proyecten y construyan para un hábitat sostenible.
Estructurando una alternativa coherente de la enseñanza de la
sostenibilidad en la arquitectura, educación que será posible en cuanto los
objetivos se definan en línea transversal iniciando desde el principio de la
formación del arquitecto.
Agradecimientos
Este artículo se inscribe dentro del proyecto de investigación llevado
a cabo por la autora en la Facultad Arquitectura y Urbanismo de la
Universidad de Cuenca (Ecuador) dentro del Proyecto Prometeo de la
Secretaría de Educación Superior de Ciencia, Tecnología e Innovación
(SENESCYT) de Ecuador, al cual debo un agradecimiento especial sin cuyo
patrocinio no hubiese sido posible la elaboración de este trabajo científico.
307
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Escuelas de Arquitectura españolas. La Serena (Chile), octubre de 2009.
Chacón, R. y Pampinella B. Educación para la Sostenibilidad: Formación
académica de Arquitectos y Urbanistas. Universidad Autónoma del Estado
de México. EDUCRE. Artículos arbitrados. ISSN 1316-4910, Año 16, Nº 53,
Enero –Abril de 2012.
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determinan el consumo de energía en la edificación. Una aportación para
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Catalunya. 2007.
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Bolivariana de Venezuela, Ministerio del Poder Popular para la Educación
Superior, Instituto Universitario Politécnico “Santiago Mariño” Escuela de
Arquitectura. 2013.
Martínez, José Félix. Fundamentos de la Educación Ambiental. 2001.
Mckeown, R. Manual de Educación para el Desarrollo Sostenible. Tenessee:
Instituto de Educación e Investigación sobre Manejo de Desechos de la
Universidad de Tennessee (WMREI – Waste Management Research and
Education Institute). 2002
Mercader, M. P., Ramírez de Arellano, A., & Olivares, M. Modelo de
cuantificación del consumo energético en edificación. Materiales de
Construcción, 62(308), 567–582. 2012.
Morin, Edgar. Los siete saberes necesarios para la educación del futuro.
1999.
Rodriguez, G. “El impacto de la enseñanza de la sostenibilidad en la
arquitectura y el Urbanismo”. Revista AUS paginas 6-9. ISSN 0718-204X y
ISSN electrónico: 0718-7262. 2005.
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Ciencia y la Cultura; Programa de las Naciones Unidas para el Medio
Ambiente – PNUMA. Congreso sobre educación y formación ambiental.
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UNESCO. Cumbre de la Tierra de Estocolmo, 1972.
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UNESCO. Cumbre Mundial de Desarrollo Sostenible. Johannesburgo, 2002.

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Educación para el Desarrollo Sostenible. 2002.
309
Oneiric Film Sound and Human Brain
Dr. Mladen Milicevic

Loyola Marymount University, Los Angeles
Abstract
The focus of this paper is to connect an area of film studies (related to
film sound) and recent findings in neuroscience. Since 1929 and Alfred
Hitchcock’s “Blackmail” subjective film sound has been introduced and after
that significantly “tweaked” and redefined. However, it is quite interesting to
observe that even though the filmmakers “intuitively” arrived at the sort of
“formula” for creating the oneiric sound experience, there is actually
neuroscientific evidence that supports this “formula”.
Keywords: Film sound, meta-deigetic, oneiric, altered states of

consciousness (ASC), time distortion
Meta-diegetic Film Sound

To my knowledge, the first one who proposed the meta-diegetic
category for, so-called, internal sounds was Claudia Gorbman 27 in her film
sound taxonomy. According to Gorbman, sound source on the narrative level
may be diegetic 28, extra-diegetic 29, and meta-diegetic. Meta-diegetic sound
was explained as sound imagined, or perhaps, hallucinated by a character.
Before Gorbman, there have been numerous theories, which agree on the
basic principle that film sound may be perceived as either diegetic, or non-
diegetic--as defined by its source of origin. Therefore, the sound which is
normatively perceived and understood by the film characters may be called
diegetic; e.g. all the dialogue, sound effects, and music that originate in
diegetic space; and non-diegetic sound which would then be the opposite
from diegetic; e.g. voice-over narration, and musical score--both of whose
existence film characters are unaware.
27
Claudia Gorbman, Teaching the Soundtrack Quarterly Review of Film Studies (November
1976): 446-452.
28
The total world of the story action is called diegesis  in the ancient
Greek.
29
Later writing about film music, she changed it into non-diegetic. Claudia Gorbman,
Unheard Melodies: Narrative Film Music, (Bloomington, IN: Indiana University Press,
1987), 3.
310
Bordwell and Thompson 30 unnecessarily complicated this matter by

looking at the diegetic and non-diegetic sound from its temporal relationship
to the image. According to them, film sound can appear earlier,
simultaneously, or later than the image. Classifying even further, they
recognized displaced diegetic sound, which takes place in the past or the
future, and simple diegetic sound, which is taking place in the present. In
addition, they propose, each of these categories may be external, i.e. spoken
aloud by the character(s) and internal, i.e. imagined in the character’s head
(thoughts).
Theorizing even further Michel Chion proposed two more new
categories for internal sound. He writes:
Internal sound is sound which, although situated in the present
action, corresponds to physical and mental interior of a character.
These include physiological sounds of breathing, moans or
heartbeats, all of which could be named objective-internal sounds.
Also in this category of internal sounds are mental voices, memories,
and so on, which I call subjective-internal sounds. 31
All these film theories that attempt to classify film sound into
absolute and complicated categories talk about sound which parallels or
counterpoints the images, sound that is synchronous or asynchronous in
relation to the images, sound that is either realistic or unrealistic, or sound
that is literal or nonliteral. In order to accomplish this impossible pursuit and
get to the bottom of the meaning of film sound, all these theories needed
several sub-categories, which in return required their own sub-sub-
categories, and so on ad infinitum. The reason why these film sound theories
have difficulties lies in their attempt to get absolutely finite results beyond
contingency. Unfortunately, in the end they become more about making
classifications than they do about understanding cinema.
Oneiric Film Sound

Even though Gorbman was critical of over-classifying film sound by
the others, she likewise proposed just another set of categories. Gorbman
was of considerable significance, since she established the term meta-
diegetic and opened up the whole new analytical world of subjective and
non-normative film sound. Here, I am going to focus on meta-diegetic sound,
but before I do that, let me introduce another term--oneiric. In ancient Greek
oneiros means dream and the first one who adopted this
term was Vlada Petric using oneiric cinema to describe films that deal with
30
David Bordwell and Kristin Thompson, Film Art: An Introduction 2nd. ed. (New York:
Addison and Wesley, 1979), 246-249.
31
Michel Chion, Audio-Vision: Sound on Screen (New York: Columbia University Press,
1994),76.
311
various kinds of altered states of consciousness. Petric’s interest in oneiric

film perception exists mostly on visual level, he states:
On a purely cinematic level, oneiric implies film imagery that
stimulates a paradoxical experience: while the event on the screen is
perceived on a rational level as absurd and impossible, it is at the
same time accepted as "reality," with full psycho-emotional
involvement on the part of the viewer in the diegetic world presented
on screen. 32
There is a significant difference in achieving the oneiric at visual and
aural planes of experience, but if there is a common element it is represented
by a departure from normative perception of reality. Freud writes in his
preface to the first edition of Interpretation of Dreams that "the dream
represents the first class of abnormal psychical phenomena"; 33 he depicts it
as a deviation from the usual condition of mind.
I am going to use meta-diegetic to signify character’s subjective
perception of the reality, and oneiric to signify character’s total or partial
departure from reality. Both of these terms are referring to the deviation
from normative film sound into a subjective sound of altered states of
consciousness. Nonetheless, the notion of meta-diegetic perception could be
traced back into the silent days of Italian Futurist cinema. Written in 1916
Manifesto of Futurist Cinema 34 among other important points stated that
their films would be a sort of polyexpressive symphonies and dramatized
states of mind. Siegfried Kracauer has written about special modes of
reality 35 that could be cinematically represented. Kracauer pointed out, that
"films may expose physical reality as it appears to individuals in extreme
states of mind generated by" various kinds of "mental disturbances or any
other external or internal causes." The first actual creative use of meta-
diegetic film sound as a dramatized state of mind dates back to 1929 and the
first British talkie Blackmail by Alfred Hitchcock. In the well known knife
sequence Hitchcock is using sound to penetrate the subjective mental state of
Alice (Anny Ondra) whose aural perception of reality suppresses everything
but the word knife, which rings in her mind and becomes the solely focus of
32
Vlada Petric, Oneiric Cinema: The Isomorphism of Film and Dreams, Handout for the
course Oneiric Cinema, (Cambridge, Massachusetts: Harvard University, Spring 1995), 1.
33
Sigmund Freud, The Interpretation of Dreams, (New York: Avon Books, 1965), xxiii.
34
F. T. Marinetti, Bruno Corra, Emilio Settimelli, Arnaldo Ginna, Giacomo Balla, and
Remo Chiti, (Milano: L’Italia Futurista, 1916); In the US could be found in, Umbro
Apollonio ed., Futurist Manifestos, (New York: The Viking Press, 1973), 218.
35
Siegfried Kracauer, Theory of Film: The Redemption of Physical Reality, (New York:
Oxford University Press, 1960), 58.
312
her attention, until her father interrupts: “Alice, cut a bit of bread, will
you.” 36
The most common use of subjective film sound is certainly in a form
of the internal monologue. Bela Balasz wrote in 1952 that film sound would
be most expressive when it was asynchronous to the picture. 37 Such sound
would be conceived independent of the image but, at the same time, give it a
parallel meaning--a sort of running commentary to the scenes. Balasz wrote:
In one of the Soviet war films there was a young soldier whose
nerves give way when he first comes under fire. He deserts his
comrades and hides in a shell-hole. A close-up shows his face and by
his closed mouth we can see that he is silent. Nevertheless we hear
him talking. The monologue we hear is in his mind and we listen
tensely to what he is silently saying to himself. If he had really
spoken aloud and said the same words in a voiced monologue, this
scene would have been unbearable. For nowadays even on the stage
we find an 'unnatural' monologue difficult to accept.
Balasz also stressed, that "asynchronous sound has no need to be
natural. Its effect is symbolic and it is linked with the visuals it accompanies
through its significance, in the sphere of mind, not of reality." Balasz was
convinced that "this is the richest and deepest possibility of artistic
expression of sound film," because the action can move on two parallel
levels at the same time, "in the sphere of sound and in the sphere of visual
image." 38 Mary Ann Doane stressed the difference between the voice-over
36
Many authors have written about this scene:
After having killed her assailant with a knife, the young heroine of Alfred Hitchcock’s
"Blackmail" finally returns to her parents' shop and there overhears the chatter of a gossipy
woman customer. The camera is just focusing on the listening girl, as the woman suddenly
drops the word "knife."
Siegfried Kracauer, Theory of Film: The Redemption of Physical Reality, (New York:
Oxford University Press, 1960), 122-123.
Like images, sound can be used subjectively to express the impressions or state of mind of a
character in the film. There is the famous scene from Hitchcock's Blackmail in which the
words 'Knife, Knife, Knife', are repeated in a frightened girl's mind.
Ralph Stephenson and Jean R. Debrix, The Cinema as Art, (Baltimore, Maryland: Penguin
Books, 1965), 198.
Most of the experiments are in the expressionistic mode, the two most famous examples
being the subjective distortion of the word "knife" in "Blackmail" and the interior
monologue in Murder. Both experiments are attempts to convey a character's thoughts and
feelings. Yet at the same time both techniques draw attention to themselves as tricks and
leave the audience emotionally outside the characters.
Elisabeth Weis and John Belton, Film Sound: Theory and Practice, (New York: Columbia
University Press, 1985), 302.
37
Bela Balasz, Theory of the Film: Character and Growth of a New Art, (New York: Dover
Publications Inc., 1970), 218-219.
38
ibid. 219.
313
and the interior monologue. She emphasized that interior monologue

displays what is inaccessible to the image, what exceeds the visible: the
"inner life" of the character. 39
An aural oneiric-feeling in narrative cinema, as stated earlier, is
usually achieved by some kind of departure from normative film sound.
Most of the film sound is normatively diegetic and non-diegetic, thus
deviation from it may lead into oneiric or meta-diegetic. There are two terms
from theories of sleep and dreams which may come in handy for our
understanding of oneiric--hypnagogic and hypnapompic. Hypnagogic
representing the state of falling asleep or drifting away from the reality
world, and hypnapompic representing the state of waking up or coming back
to the reality world.
Oneiric Film Sound Examples

Meta-diegetic use of sound as internal monologue has become a
fairly common practice in contemporary filmmaking. I would like you to pay
attention to a more complex but very effective use of film sound creating an
oneiric mood for meta-diegetic soundscape. Now, I am going to present
several examples of aural oneiricism as used in different films. Since all
these examples share the common element of move into non-normative film
sound lets examine what are the ways of achieving it. One of the simplest
and most vivid jumps into an oneiric mood is by completely dropping off the
normative sound effects and letting the music alone to take over.
One of the most vivid and interesting examples of an oneiric
soundscape comes from Witness (USA 1985) directed by Peter Weir. In the
sequence at the police station where detective John Book (Harrison Ford) is
showing the mug shots of the possible killers to the Amish boy, Samuel
(Lukas Haas), sound effects to create the atmosphere of a police office are
deliberately mixed in, much louder than normally. This is done to highlight
the subjective reaction of the Amish boy to a alien environment of a police
office. Then, wandering around Samuel sees in a display cabinet a paper clip
and the photograph of McFee (Danny Glover), a top narcotics officer,
honoring him for his achievements in a youth project. At that moment, the
boy realizes that McFee is actually the killer, meanwhile the sound effects
have been dropped out (leaving the reality) and the musical score (Maurice
Jarre) alone creates an oneiric mood. Detective John Book comes in a subtle
slow motion towards the boy who is pointing his index finger to McFee’s
photo identifying him as the killer. Book stunningly realizes the implications
of boy’s discovery and the fact that the police department itself is involved in
39
Philip Rosen, ed. Narrative, Apparatus, Ideology: A Film Theory Reader , (New York:
Columbia University Press, 1986), 341.
314
the killing. The “wake up call” from this oneiric state comes as a door buzzer
sound effect leading into the upcoming scene.
This is not entirely the case with the sequence from Empire of the
Sun (USA 1987) directed by Steven Spilberg where US airplanes come to
bomb and liberate the Japanese prisoners of war camp. The main character a
boy, Jim Graham (Christian Bale), is obsessed with airplanes, and in this
sequence his obsession is presented in an altered state of consciousness. In
the midst of the battle Jim is speechless while looking in slow motion at an
airplane whose pilot is waving to him from the open cockpit. Sound effects
slowly disappear and the musical score (John Williams) completely takes
over creating a meta-diegetic effect. Gradually returning from this
mesmerizing mood Jim yells “Go!!! B51 the Cadillac of the sky!”, and then a
big explosion brings the audience back to the fierceness of the battle by
reestablishing all the previously dropped war sound effects.
Transitions to flashback sequences are often accompanied by an
oneiric sound treatment like in The Silence of the Lambs (USA 1991)
directed by Jonathan Demme. Young detective, Clarice Starling (Jodie
Foster), while attending the funeral service for the police officer killed in the
line of duty is having a flashback. As Clarice walks through the door the
sound effects and diegetic music give a way to a non-diegetic musical score
(Howard Shore) and set up an oneiric mood. A man playing a “soundless”
organ can be seen as Clarice completely drifts away from reality and walks
towards the coffin. She is seen in subtle slow motion going into a flashback
of her father’s funeral, who was, also, a police officer killed in the line of
duty. Clarice’s altered state of consciousness is interrupted by the voice of
Jack Crawford (Scott Glenn) who abruptly brakes off the mood saying:
“Starling, we are back here!”
Another marvelous example of flashback and oneiric mood comes in
a sequence from Chariots of Fire (UK 1981) directed by Hugh Hudson, in
which British athlete, Harold Abrahams (Ben Cross), is preparing for a race
at 1924 Paris Olympics. The high level of concentration and an undoubtedly
altered state of consciousness before the race is presented visually through
the use of slow motion. On the aural level the same is achieved through the
musical score (Vangelis Papathanassiou) by omitting the cheering crowd
ambient sounds and selectively focusing onto footsteps and digging-in
sounds of the racers as they prepare to take their marks. Then, just a few
seconds before the race starts, the music fades out and we hear Abrahams’s
heartbeat sound alone. The firing of the starter’s gun brings us back to the
reality of the cheering crowd sounds and regular motion. Abrahams wins the
race and stunned by that fact goes through a flashback of the entire event
depicted in slow motion. We hear the start gun fired again but this time its
sound quality is altered and reverberated to portray the subjective perception
315
of Abrahams. Everything is accompanied by the musical score; no cheering

crowd sounds, and very few selected sound effects. Still in slow motion, we
visually cut back and forth from Abrahams’s flashback to reality but his
altered state of consciousness is uninterrupted, even as he (in reality shots)
receives handshakes of congratulations and poses for photographs.
Abrahams’s flashback ends as he breaks the ribbon crossing the finish line.
The music withdraws abruptly and the full blast of the crowd cheering
returns us to reality.
It is interesting to see how sound is oneirically treated in a flashback
sequence from Patriot Games (USA 1992) directed by Phillip Noyce. The
CIA detective Jack Rayn (Harrison Ford) is struggling to assemble the
puzzle of an IRA terrorist group which is trying to kill him and his family.
While washing his face in the bathroom, Jack is going through the series of
slow motion flashbacks, some of which are triggered from reality by the
appearance of a woman who accidentally interrupts his oneiric state.
Constantly going back and froth from the flashback to reality, a meta-
diegetic mood is achieved through the use of the musical score (James
Horner) and acoustically altered sound effects for the flashback parts. What
is particularly interesting here is that, in spite of very vivid visual oneiricism,
on the aural level we never completely leave reality--ambient sounds are
always present. This shallow acoustic representation of oneiric is deliberately
used to show Ryan’s striving to connect the puzzle pieces together in his
head. The case of stunning revelation in The Witness required a very deep
oneiric mood, while for the scattered flashback in Patriot Games demanded
the use of shallow oneiricism. Sometimes, like in The Fugitive, USA (1993)
by Andrew Davis, flashback scenes are nothing but glimpses in which to
accomplish any sense of aural oneiricism, distorted visual images are being
accompanied by acoustically transformed and heavily manipulated sound
effects.
In Scarface (USA 1983) directed by Brian De Palma, oneiric mood is
achieved by using the juxtaposition of diegetic disco club music with non-
diegetic musical score (Giorgio Moroder). In the sequence when Tony
Montana (Al Pacino) and his buddy Manny Ray (Steven Bauer) walk in a
disco, they see Tony’s sister Gina (Mary Elizabeth Mastrantonio) dancing at
the dance floor with some guy. This upsets Tony a lot and while camera
closes up on his eyes, the non-diegetic musical score is being introduced to
parallel Tony’s altered state of consciousness-two different kind of music are
heard simultaneously creating a rather abrasive combination. A few moments
later, Tony’s business conversation is interrupted as he pays attention to Gina
again. Now, presented in slow motion, she appears to be in a cozy
relationship with her dancing partner as they walk together towards the
bathroom--this makes Tony absolutely furious. Here again, camera
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subjectively closes on Tony’s face, and this time the non-diegetic score
completely overwhelms the diegetic disco music. The loudness of the non-
diegetic musical score parallels the degree of Tony’s anger. As Tony
suddenly gets up and runs to the bathroom to attack Gina’s partner, the non-
diegetic music is abruptly dropped and we are back in the reality of disco
dancing.
Finally, let me finish with the opening sequence from Apocalypse
Now by Francis Ford Coppola. It starts oneirically from the very beginning,
with the picture being presented in slow motion, accompanied by the song
The End by The Doors . We see the explosions but don’t hear them, the
helicopters are flying by, but we hear acoustically altered helicopter sounds
that don’t match the visuals in perspective or the rhythm. Then, we see
Captain Willard who is laying on his bed and we discover the opening
images are visuals from a nightmare he has been having. While looking at
the ceiling fan he hears meta-diegetically transformed helicopter sounds.
This mood is invaded by the sound of a real helicopter, which comes through
Willard’s window, and he is prompted to wake up from this oneiric state
while the music slowly fades out into a distant reverberation creating a
hypnapompic transition to reality. He gets up and looks through the window
talking to himself in an internal monologue: “Saigon, shit...” This monologue
continues and as he talks about jungle, even though we see him in a hotel
room, jungle ambiance sounds are introduced, subjectively portraying
Willard’s drunken aural imagination.
Looking at the examples I analyzed, the “oneiric sound formula”
seems to follow the pattern of 1. Gradually dropping sound effects of
“reality” 2. Gradually introducing non-diegetic musical score 3. Picture is
presented in slow motion 4. Oneiric mood is created which, represents the
film character’s altered state of consciousness 5. The oneiric state is abruptly
cut off and return to “reality” (the normative film sound) is established.
The Neuroscientific Explanation

Many people have experienced high adrenaline situations, such as
avoiding a car accident, in which time seems to slow down. Here is how
David Eagleman describes it:
Many people report that time appears to run in slow motion when
they find themselves in an impending car accident -- for example,
sliding toward a bad situation. Crudely speaking, are neural
‘snapshots’ clicking faster during a high-adrenaline situation? To
bring this into the realm of scientific study, we have measured time
perception during free-fall by strapping palm-top computers to their
wrists and having them perform psychophysical experiments as they
fall. By measuring their speed of information intake, we have
317
concluded that participants do not obtain increased temporal

resolution during the fall -- instead, because memories are laid down
more richly during a frightening situation, the event seems to have
taken longer in retrospect. Details can be found in Stetson, Fiesta,
Eagleman (2007). Does time really slow down during a frightening
event? PLoS One. 40
Speaking of the human visual system functions, it is apparent that the brain
has to take time to synthesize all the information it takes. However, that
information comes into the brain at different speeds and times. For example
the brightest visual imagery comes in and gets processed faster than the
dimmer information. So, of you are looking at the picture of human face that
is lit from one side only, thus the other side that is dim takes much longer for
the brain to process but in the end we perceive the entire object, the human
face, all at once. The brain had to wait for about 100 milliseconds for all the
information to come in, to be processed and synthesized into a final image
representation. This is a normal way that human brain operates under the
ordinary (normative) circumstances. The rate of expected incoming
information has been evolutionarily optimized to be within a certain range to
make the best use of the peculiarities of the apparatus that supplies the
information to the brain: the eyes and parts of the thalamus. These brain
neural structures that provide information to the visual cortex have their own
evolutionary histories and oddities. When the rate of incoming “data”
increases, as in the case of “adrenaline rush” situations, or other situations of
an altered state of consciousness, the brain gets overloaded and it takes much
longer time “to put everything together.” This is why humans perceive a
subjective time distortion, and everything seems to slow down.
In the early days of television broadcasting, engineers worried about
the problem of keeping audio and video signals synchronized. Then
they accidentally discovered that they had around a hundred
milliseconds of slop: As long as the signals arrived within this
window, viewers' brains would automatically resynchronize the
signals; outside that tenth-of-a-second window, it suddenly looked
like a badly dubbed movie. 41
In the neuroscientific literature, this effect has been termed a subjective
"expansion of time," however, the slow down effect is just a feeling of time
passing by, the slow down of images and sounds does not actually happen.
Under these situations, humans do not perceive slowed down sound for
example. Things do not sound pitched-down as if the sound has slowed
40
http://www.eagleman.com/research/23-time/110-time-and-the-brain-or-what-s-happening-
in-the-eagleman-lab (accessed January 2016)
41
http://www.eagleman.com/blog/brain-time (accessed January 2016)
318
down. Similarly, in the films all slow motion sequences either have no sound
(as explained earlier) or have very selective “sound pallet” that is rarely
pitched-down.
Conclusion
Way before any neuroscientific explanation was even possible, the
filmmakers have portrayed in numerous films the human subjective
experiences that deal with time distortion. Altered states of consciousness
have been cinematically depicted in many different forms and shapes, much
of them creating for a viewer an oneiric experience. It is particularly
gratifying to see that what filmmakers “intuitively” produced as a part of
their creative filmic expressions, is now actually backed up by the
neuroscientific research.
References:
Apollonio, Umbro, ed., Futurist Manifestos, (New York: The Viking Press,
1973)
Balasz, Bela, Theory of the Film: Character and Growth of a New Art, (New
York: Dover Publications Inc., 1970
Bordwell, David and Thompson, Kristin, Film Art: An Introduction 2nd. ed.
(New York: Addison and Wesley, 1979)
Chion, Michel, Audio-Vision: Sound on Screen (New York: Columbia
University Press, 1994)
Eagleman, David, http://www.eagleman.com/research/23-time/110-time-
and-the-brain-or-what-s-happening-in-the-eagleman-lab (accessed January
2016)
Eagleman, David, http://www.eagleman.com/blog/brain-time (accessed
January 2016)
Freud, Sigmund, The Interpretation of Dreams, (New York: Avon Books,
1965)
Gorbman, Claudia, Teaching the Soundtrack Quarterly Review of Film
Studies (November 1976)
Gorbman, Claudia, Unheard Melodies: Narrative Film Music, (Bloomington,
IN: Indiana University Press, 1987)
Kracauer, Siegfried, Theory of Film: The Redemption of Physical Reality,
(New York: Oxford University Press, 1960)
Petric, Vlada , Oneiric Cinema: The Isomorphism of Film and Dreams,
Handout for the course Oneiric Cinema, (Cambridge, Massachusetts:
Harvard University, Spring 1995)
Rosen, Philip, ed. Narrative, Apparatus, Ideology: A Film Theory Reader ,
(New York: Columbia University Press, 1986)
319
Stephenson, Ralph, and Debrix, Jean R., The Cinema as Art, (Baltimore,
Maryland: Penguin Books, 1965)
Weis, Elisabeth and Belton, John, Film Sound: Theory and Practice, (New
York: Columbia University Press, 1985)
320
Constructive Response Vs. Multiple-Choice Tests In

Math: American Experience And Discussion (Review)
Nina V. Stankous, PhD

National University, CA, USA
Abstract
This study investigates and compares multiple-choice and
constructive-response test formats for assessments in mathematics. This
topic has been researched and debated for many years by students, educators,
and politicians. Even between students there is a wide range of disagreement
between which test format is preferred. Prior research has revealed both
benefits and disadvantages for both formats. The study found that although
multiple-choice tests are often used to measure student and teacher
performance in math education, constructive-response test formats better
represent student learning. Some factors that will be discussed are the
“guessing” problem, partial credit, grading efficiency, and the ability to
cover topics.
Keywords: Test formats, mathematics
Introduction
The question over how we measure student performance is one that
has been debated consistently since the conception of formal testing. As a
nation, the United States of America has sought to determine a means to
measure student and teacher performance in a way that is fair to teachers yet
an accurate reflection of student learning. Although there are many different
methods of testing, this review will focus on multiple-choice and
constructive-response test formats. These two test formats are generally the
most popular and sit at opposite ends of the spectrum; therefore, they have
generated the most interest and research.
Multiple-choice tests are often selected due to their ease of grading,
grading consistency, ability to cover a vast amount of topics, and for their
generally high-performing results. Teachers who are evaluated or
incentivized by student test scores might prefer to administer an “easier”
multiple-choice test that tends to give higher scores than a constructive-
response format.
321
Constructive-response tests are unique in their ability to award partial

credit for incorrect answers and are generally considered the “harder” tests
due to the inability to guess. Researchers have tried to determine the
relationship between learning and test scores, but often it is hard to
determine. Because multiple-choice tests usually produce higher test scores,
student achievement is often considered equal or higher than constructive-
response versions. This debate has carried over into standardized testing,
testing throughout the term, and college entrance exams.
Purpose of the review

I hope this review will help other educators think about using
effective test formats to accurately measure student performance. The main
questions are the following:
1. What are the factors that influence a teacher’s decision to use each
test format?
2. How do multiple-choice and constructive-response test formats affect
student learning and retention?
3. Is a multiple-choice or constructive-response test format better to
measure student learning and teacher performance?
4. What are solutions for teachers to be able to administer the most
effective test formats?
By investigating and gathering the research related to this topic, we
can make conclusions about how these assessment formats affect student
learning. It is important to investigate the procedures used for each study as
well as the results in order to make informed conclusions about the topics. If
we investigate the factors that influence an educator’s decision to use each
test format that will provide insight into their research. It is also important
that once the best test format has been determined, solutions are discussed
that make administering that test an achievable
Resources
There have been many studies conducted measuring different effects
multiple-choice and constructive-response test formats have on students.
Many of these studies have followed the same general set-up: give a set of
students a series of either multiple-choice or constructive-response tests and
compare the results. The true difficulty lies in the fact that it is not an exact
science. There is research to support both sides of the argument and this is
why there is so much debate in the education system.
One problem with some of these studies is that the subjects were not
math students. I wonder if those research studies would have more dramatic
results if they were measuring performance on math tests because of the
ability to work backwards. In many other subjects, if a student were blindly
322
picking multiple-choice items, (without any knowledge of the subject) he

would probably receive a better score than a student in the same situation
taking a free-response test. However in math it is often possible to work
backwards and arrive at the correct answer without knowing how to do the
problem. In this situation the scores might be significantly different, with a
possibility for a perfect score without knowing the material for the multiple-
choice version. The issue of whether or not multiple-choice and constructive-
response test formats are better has been debated and studied, but this issue
specifically in a math education context has not been researched thoroughly
enough.
In the Chaoui (2011) study, participants were given the mock
California High School Exit Exam (CAHSEE) in mathematics in both a
multiple-choice format and a constructive-response format. The results were
then compared using t-tests and other statistical analysis. The participants
were freshman and sophomore algebra I, algebra II, and geometry students.
The questions were selected so that they reflected standards from Number
Sense, Statistics and Probability, Algebra and Functions, Algebra One, and
Measurement and Geometry.
The Gay (1980) study was interesting because, although the subjects
were not math students, the study measured the ability to recall information
on both multiple-choice and constructive-response tests, when the students
had received either multiple-choice or constructive-response tests up until
that point. The mean test scores and standard deviations were found and
compared with each other. The participants in this study were educational
research students at Florida International University. Test questions
measured equivalent concepts involving knowledge, comprehension, and
application items.
The Elbrink and Waits (1970) study participants were Calculus II
students at Ohio State University. The entire population of students enrolled
in the course was split into two groups where one half was given multiple-
choice examinations and the other half was given constructive-response
examinations. The questions on the examinations were identical except for
the method of response. An analysis of covariance was used to find
differences in the effects of mathematical achievement.
The Frary (1985) simulation study was not performed on actual
students, but simulated using a computer program. “The simulation was
replicated three times for each of 30 variations reflecting format and the
extent to which examinees were (a) misinformed, (b) successful in guessing
constructive-response answers, and (c) able to recognize with assurance
correct multiple-choice options that they could not produce under
constructive-response testing” (p.21).
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The participants of the O’Neil and Brown (1997) study were eighth
grade math students. The length of the study was relatively short, with only
seven multiple-choice items and one constructive-response question.
Although the length of the study was short, the primary objective of the
study was to research the metacognitive effects of math assessments and not
as focused on measuring mathematical achievement. The study was still able
to accomplish its goal through the attached questionnaires that each student
answered.
Discussion
Multiple-choice tests are often selected because of the ease of
grading. Teachers can have students use scantrons and then use a machine
(provided by the school) to grade for automated grading. Each question is
either right or wrong, there is no partial credit. This significantly cuts down
the time each teacher needs to spend grading exams. Another reason why
multiple-choice tests have been so popular is for grading consistency.
Because there is no partial credit and the correct answer is either selected or
not selected, it makes grading tests a very impartial task. Other formats leave
room for interpretation and for inconsistent grading (Chaoui, 2011).
Teachers who are evaluated or incentivized by their students’ test
scores might prefer to administer an “easier” multiple-choice test that tends
to give higher scores than a constructive-response format. This leads to a
culture of apathy towards meaningful testing. Chaoui (2011) states, “since
teachers are being held accountable for their teaching by virtue of their test
scores, they may prefer to give the students tests on which they are more
likely to be successful” (p.128).
The ability for a student to guess can be both an advantage and
disadvantage for multiple-choice tests. On one hand, the student will have a
higher score on a problem they have no idea how to solve. On the other
hand, it is not very reflective of the student’s knowledge on the subject and
provides a false sense of retention. Yet, the scores are usually higher than the
constructive-response questions, so many teachers prefer it. Since teachers
are evaluated based on the performance of their students, it is understandable
why they would prefer to give a test they believe they will score higher on.
Chaoui suggests that “Integrating open-ended math problems, as well as
implementing performance tasks, which promote cognitive thinking, will
prepare the students to be more confident and efficient problem solvers.
Teachers must strive to incorporate multiple-choice and constructed response
items on their tests to assess skills as well as literacy” (Chaoui, 2011, p.130).
Constructive-response formatted test questions can vary in difficulty,
much like multiple-choice test questions. A criticism of constructive-
response tests is that you cannot ask as many questions, because they take
324
longer for the students to complete. Chaoui (2011) states “Part of effective
instruction is giving students opportunities to explain their thinking in
writing, using proofs, multiple steps, organizers and written sentences” (p.9).
Many instructors in math education focus on the students’ problem solving
abilities and do not focus enough on explanation. If it is our goal, as
educators, for students to retain the information they are taught, then our
primary focus should not be on the students’ ability to score well on a test.
Rather, our focus should be on their ability to consistently perform these
same tasks in the future and be able to explain how to perform these
operations to others.
Sometimes wrong answers tell us more about a student’s learning
than the right answers. When a student selects an incorrect answer on a
multiple-choice test it doesn’t tell you very much about how they got to that
answer. In a constructive-response test, however, you can often see exactly
where the student went wrong. “Open-ended questions provide insights into
the misconceptions of students and allow the teacher to evaluate the various
techniques they use” (Chaoui, 2011, p.18). Not only are seeing mistakes
beneficial to an instructor, but it is very advantageous to the student as well.
If the student is able to see exactly what they were thinking while they were
testing, they have a better chance of learning from their mistake. When they
try to recall that information later on, they will think about the mistake they
made the last time and be less likely to make the same mistake again.
A disadvantage to constructive-response tests is the extra time it takes
to grade. Because each response may be slightly different it takes more time
to assign partial credit, which also leads to grading inconsistencies. Various
follow up procedures would need to be in place to ensure fairness, which
would be expensive.
Another issue with multiple-choice tests is the distracter element.
When instructors are trying to make their tests harder they will sometimes
add an incorrect answer that may be close to the correct answer to the list of
available choices. This may cause a student to select a wrong answer when
they might have solved the problem correctly without that distracter, in a
constructive-response format (Frary, 1985, p.26). This also may lead to
incorrect retention. One study found that “Multiple-choice testing may
inadvertently lead to the creation of false knowledge” (Roediger, 2005,
p.1156).
Another question that is raised when comparing these two test
formats is the type of thinking that is involved in solving the problems.
“Multiple-choice (MC) tests are depicted as assessing simple factual
recognition, and constructive-response (CR) tests are depicted as evaluating
higher order thinking”(Chaoui, 2011, p.1). This leads to the question about
the purpose of education and educational psychology: Is the purpose of
325
education to get the student to advance along their educational path, or is the
purpose to instill knowledge that they will be able to recall years later? The
student should be able to answer questions not because they were able to
memorize the answer, but because they understood what it really meant or
why they learned it.
Many times assessments are compared based on their reliability and
validity. In theory, a good test is defined as both reliable and valid. In
actuality, a good test is difficult to develop. “Test validity refers to the
degree to which the test actually measures what it claims to measure. It is the
extent to which inferences, conclusions, and decisions, made on the basis of
test scores are appropriate and meaningful” (Chaoui, 2011, p. 8). Chaoui
argues that validity is not harmed by educated guesses because it involves
narrowing choices down based on some knowledge of the material. Test
reliability concerns a test’s ability to measure what is intended to be
measured, or the purpose of the test.
The Frary (1985) simulation study found that both reliability and
validity of constructive-response scores were higher than multiple-choice
scores, and therefore recommended that constructive-response tests be used
over multiple-choice tests in certain settings. It was also concluded in this
study that “the potential gain might be considered too small to warrant the
use of constructive-response tests, given factors such as labor required to
score them” (p.31). This suggested that the extra time required to grade
constructive-response tests might not be worth it.
In the Elbrink and Waits (1970) study at Ohio State University,
students taking multiple-choice math tests outperformed students taking
constructive-response math tests in the same subject. It was concluded that
although multiple-choice tests were easier than constructive-response tests,
they were just as effective in “evaluating students’ mathematical
achievement” (p.4). The authors made this conclusion after taking into
account the ability to guess, however their definition of “mathematical
achievement” is essentially the student’s ability to problem solve, i.e. not
their ability to explain thinking or prove concepts.
In the Gay (1980) study, the researcher tried to determine which
testing method resulted in better retention. The study found that students who
had been used to taking constructive-response tests performed just as well on
the multiple-choice items as the students that had been used to taking the
multiple-choice tests. Yet, the constructive-response students tested much
better on the constructive-response items than the multiple-choice students.
This implies that constructive-response testing results in better retention
because otherwise, the multiple-choice students would have performed just
as well or better on the constructive-response items.
326
From the O’Neil and Brown (1997) study, differential effects of

multiple-choice and constructive-response test formats in math assessment
on metacognition and effect was approached. The study found that
constructive-response questions induced more cognitive strategy usage than
multiple-choice questions. Meaning students thought about their own
thinking to develop strategies to solve the problems more in constructive-
response test questions than in multiple-choice test questions.
Results
Although the magnitude of the results was often small, the results
support my hypothesis that constructive-response tests promote student
learning better than multiple-choice tests.
In the Gay (1980) study, where retention was measured, she found
that “the results of this study indicate that [short-answer] testing results in
equal or greater retention than [multiple-choice] testing, depending upon the
mode of retention testing” (p.50). Students who had been used to taking
constructive-response tests performed just as well on the multiple-choice
items as the students that had been used to taking the multiple-choice tests,
yet the constructive-response students tested much better on the constructive-
response items than the multiple-choice students.
Educators should want meaningful test scores from their students in
order to be better teachers and help students learn. constructive-response test
scores are simply more meaningful than multiple-choice test scores. The
Frary (1985) simulation study found that both reliability and validity of
constructive-response scores were higher than multiple-choice scores, and
therefore recommended that constructive-response tests be used over
multiple-choice tests in certain settings.
According to the National Council of Teachers of Mathematics
(1991), “although the commonly used [multiple-choice] format may yield
important data, it can have a negative impact on how students are taught and
evaluated at the school level because: a) Student scores are generated solely
on the basis of right and wrong answers with no consideration or credit given
to students’ strategies, b) Routine timing measures how quickly students can
respond but not necessarily how well they think, and c) Mathematics tools
such as calculators and measurement devices are not permitted” (p.8).
Although there has not been extensive research in this field, the
research we conduct suggests there is a relationship between greater learning
and constructive-response test formats. The strength of that relationship is
debatable and depends on the factors you consider.
We need to define success in more ways than the ability to problem
solve in mathematics education. We cannot measure that success from
multiple-choice tests alone. Although making more constructive-response
327
tests would add a significant amount of time to the grading process, it would
give us a more accurate depiction of how our students are performing. With
the new technologies in grading free-response math answers, soon it may be
possible to grade them even faster.
An important factor of this topic is in the difference between long
term and short-term learning. Although a student may be able to select the
correct answer on a multiple-choice question, this may be due to short-term
memorization rather than long-term understanding of the topic. In fact, many
schools teach to the test specifically for this reason. They want students to
recognize questions or question types and memorize the correct answers so
that they can meet certain educational performance standards. But once these
tests are over, the student does not retain the information for a reasonable
amount of time.
As an educator, your overall goal is that a student leaves your class
having learned something. Many teachers believe that a student can greatly
benefit from seeing exactly where they went wrong on a question. This way
when you try to recall that information later, you remember that mistake and
you are careful not to make it again. This is a huge advantage to
constructive-response tests.
References:
Birenbaum, M., & Tatsuoka, K.K. (1987). Open-ended versus multiple-
choice response formats-It does make a difference for diagnostic purposes.
Applied Psychological Measurement,11, 385-395.
Bridgeman, B. (1992). A comparison of quantitative questions in open-ended
and multiple-choice formats. Journal of Educational Measurement, 29(3),
253-271.
Chaoui, N (2011) "Finding Relationships Between Multiple-Choice Math
Tests and Their Stem-Equivalent Constructed Responses" (2011). CGU
Theses & Dissertations. Paper 21.
Elbrink, L., & Waits, B. (Spring, 1970). A Statistical Analysis of Multiple-
Choice
Examinations in Mathematics. The Two-Year College Mathematics Journal,
1(1), 25-29.
Frary, R. (Spring, 1985). Multiple-Choice Versus Free-Response: A
Simulation Study. Journal of Educational Measurement, 22, 21-31.
Gay, L. (Spring, 1980). The Comparative Effects Of Multiple-Choice Versus
Short-Answer Tests On Retention. Journal of Educational Measurement,
17(1), 45-50.
National Council of Teachers of Mathematics (1991). Mathematics
Assessment: Myths, Models, Good Questions, and Practical Suggestions.
Reston, VA.
328
O'Neil Jr., H., & Brown, R. (1997). Differential Effects Of Question Formats
In Math Assessment On Metacognition And Affect. Applied Measurement in
Education, 331-351.
Roediger III, Henry L., Marsh, Elizabeth J. (September, 2005), The Positive
and Negative Consequences of Multiple-Choice Testing. Journal of
Experimental Psychology: Learning, Memory, and Cognition, Vol 31(5),
1155-1159.
Thissen, D., Wainer, H., & Wang, X. (Summer, 1994). Are Tests
Comprising Both Multiple-Choice and Free-Response Items Necessarily
Less Unidimensional Than Multiple-Choice Tests? An Analysis of Two
Tests. Journal of Educational Measurement, 31(2), 113-123.
329
Incomes And Expenditures Among Polish Students –

A Case Of Students From Czestochowa University Of
Technology
Paula Bajdor
Katarzyna Łukasik
Agnieszka Puto
Tomasz Lis
Faculty of Management,
Czestochowa University of Technlogy, Poland
Abstract
The living condition of almost every human being is primarily
determined by the financial aspect - because in most cases, the quality and
standard of living depends precisely on the income. And it will not be a
mistake, the statement that most people are seeking to obtain higher and
higher income that, maybe can not "make you happy" but make the life much
easier. In Poland, the financial condition of its population is the subject of
research conducted by the. An income per capita is being, the average wage
is calculated and the level of satisfaction with the current financial situation
is being tested as well. However, in their analysis, Central Statistical Office
omits a certain social group - the students - now, this group represents 4.2%
of the entire Polish population. Having this in mind, a research hav been
conducted in order to characterized the structure of income and expenditure
in relations to Polish students. In the introduction of this article a brief
description of the country has been presented and the structure of income and
expenditure of the whole Polish population has been characterized as well. In
the further part of the article, the purpose of the research, the used methods
and obtained results are presented. The article ends with a summary, which
contains the most important conclusions.
Keywords: Students, incomes, expenditures, full-time student, part-time

student, men, women
330
Introduction
Poland is situated in the Central part of Europe, having neighbors as
follows: Germany from the West, Czech Republic and Slovakia from the
South, and Latvia, Ukraine, Belarus and Russia from the East. Poland has
also an access to the Baltic Sea from the North. Poland is a member of the
European Union from the 1st May 2004, this year is a final year for the first
decade of being an UE member. The capital of Poland is Warsaw (it is the
biggest city as well) and other big cities such as: Cracov, Wroclaw, Poznan,
Lodz, Gdansk and Szczecin. Also Poland is divided into 16 voivodeships,
where the largest is Masovian voivodeship and the smallest is Opolskie.
In the year 2013, Poland recorder a GDP per Capita (PPP –
Purchasing Power Parity rates) of 17,500 Euro, which represent 68% of the
EU average, what gives Poland the 6th place from the end. According to the
World Bank, the GDP per Capita of Poland was 21 214 USD. The inflation
rate in the year 2013, was 0,9%, went down from 3,7% in the previous year
(Central Statistical Office of Poland).
By the end of the year 2013, the population of employees was 8,5 mln, the
unemployment rate has remained the same in according to 2012, every
employee worked for 435 hours and the average salary was about 860 Euro
per month. The population is mainly employed in service (66,9%), industry
(29,5%), trade (13,8%) and education ( 12,3%) sectors (Central Statistical
Office of Poland).
According to the forecasts of the Polish National Bank, in the years
2014 – 2016, the following changes should occur:
- GDP growth will accelerate to 3.6%, as the Polish economy is currently in
the recovery phase,
- Inflation will be below 0.2% in 2014, 1.4% in 2015 and 2.3 in 2016, in the
longer term, inflation will rise, but it will remain at a moderate level,
- The unemployment rate will decline to 9.7 level this year, to 8.8% at the
end of 2015 and 8% by the end of 2016. Reduction in the unemployment rate
is due to greater labor market flexibility.
Income and expenditure in Poland

There is a visible a differentiation in salaries in Poland, variation
occurs in terms of provinces, the private sector and the public as well as
gender. In 2013, the average salary was 862 euros per month. In the case of
wage inequality in terms of provinces, in 2013, the highest salary received
residents of Mazovia - 1144.2 Euro/month, on the second place were found
the citizens of the Silesia province -934.38 Euro/month, and on the third - the
citizens of Pomerania - 910, 56 Euro/month. The lowest salaries, earned the
citizens of Warmia and Mazury, on average, 761.89 Euro/month. The
difference between salaries in the Mazovia and Pomerania is up to 382.31
331
Euros/month. The level of the wages above, is influenced by the following

facts: In Mazovia voivodship is located the Polish capital - Warsaw, being
Polish business center, as well, focusing largest number of entrepreneurs and
attracting foreign investors. In the case of the Silesian province is a former
industrial area (coal mines and steel mills). The province also includes the
so-called. Katowice Agglomeration - a 14 towns lying close to each other,
and connected by a dense network of roads and rail networks, they lead a
common strategy for regional development and have attractive areas for
potential investors. In turn, proximity to the sea and sea-developed
infrastructure contributed to the Pomeranian is on the third place in terms of
the earned wages.
In the case of poverty, it's been a few years when this ratio is
maintained at the same level of 6.5%. Since the fall of communism, this rate
steadily decreased, due to the period of increased economic development. As
Rutkowski said "those who have gained from income changes are
outnumbered by those who have lost. However, while the gains have been
significant, the losses have been relatively small".
Regarding the differentiation of wages between the public and private
sectors, the public sector workers earned 9.1% more than private sector
employees. The same better wages can boast of men, whose wages on
average by 6.1% higher than the wages of women Lubusz Business Portal.
In the case of expenditure incurred by households, the chart below
shows the percentages of the major expenditure groups in 2014:
food and non-alcoholic

1%
3%2% 2% beverages
4%
25%
4% housing, water, electricity, gas
and other fuels
5%
5% transport
recreation and culture

5%
5%
21% miscellaneous goods and
services
8%
10% clothing and footwear
Fig. 1. The structure of expenditure incurred by households.

Source: Central Statistical Office of Poland “Household Budget Survey in 2014”, Warsaw
2015.
332
As the figure 1 presents, the expenditures on food and non-alcoholic

beverages and housing, water, electricity gas and other fules are
characterized by the boggest share. They account for almost half of the total
expenditures of polish society. On the further places are fuels and recreation
and culture. Despite the fact that the fuel prices have been decreasing for the
last year, still the price for one litre of petrol or diesel is quite high. And
having in mind that in Poland, there are almost 600 cars for every 1000
people (which located Poland higher than Germany, UK, Spain and France),
this high share should not be surprising. Instead, the expenditures on
recreation and culture can be. But the biggest surprise may raise the fact that
the smallest share in total expenditures is education - only 1%. This can be
explained by the fact, that in Poland education is free and except for private
kindergartens, schools and universities which charge fees in the form of
tuition, studying in public educational centers cost no money. In the case of
alcoholic beverages and tobacco, they represent 3% of total expenditures, but
are higher than the expenses incurred for restaurants and hotels, which
account for only 2%. It follows from this that sill the majority of the
population eat at home and during travelling use the hotels only when
necessary.
It is worth noting that in the year 2014, population from Poland
perceived their financial situation rather good or very good - 27.1% of
households, while only 17.8% of them perceived this as bad or rather bad.
These results are slightly better than in the year 2013, amounted accordingly
22.7% and 20.5% (fig. 2)
65,60%
70,00% 59,00%
56,20% 55,20%
60,00% 48,70% 51%
50,00% 45,10%
37,40%
40,00% 30,30% 27,10%
24,10% 22,40%
30,00% 18,60% 17,70%
20,00% 13,50% 10,30% 11,50%
6,20%
10,00%
0,00%
Rather good Average Rather bad
Fig. 2. The financial situation perception by polish social groups.

Source: Central Statistical Office of Poland “Sytuacja gospodarstw domowych w 2014 r.
w świetle wyników badania budżetów gospodarstw domowych”, Warsaw 2015.
333
The households of self-employed have estimated their financial

situation as a very good of rather well - 48.7% and households of employees
- 30.3% (Respectively in 2013: 42.0% and 25.5%). The highest percentage
of assessments of bad or rather bad was recorded among households of
pensioners (37.4%), and this result is lower by 4.1% than in the year 2013.
The purpose of the research

As can be seen in Figure 2, the different social groups have been
listed, excluding students who, however represent a large social group in
Polish population.
.
19,7%
21,1%
4,9%
4,2%
8,0%
3,8%
42,0%
employees between 0-18
Pensioners and annuitants farmers
students non-students
Fig. 3. The structure of social groups in Poland in 2014.

Source: Own work
As shown in the figure 3, the largest social group are the working
people, including employees as well as entrepreneurs. On second place are
youthd and on the third - pensioners. Students are counted among the age
group 19-24, because it is at this age usually they undertake studies and end
them as well. It is the fact, that for three years, in Poland people of all ages
can study, but they are promil at all students. Taking account the social
group between 19-24 years, it is clear that the students represent more than
half of this group. There were 2 957,9 thousand people aged 19-24 years in
Poland in the year 2014, which 1 549,8 of them were students, approx. 52%,
and the total share of student in the whole polish population was 4.5%.
Such a large social group also has the revenue and expenditure,
which, however, may differ from the structure of expenditures presented in
Fig. 1, so the purpose of the study was to examine the sources from which
334
Polish students receive their income and how looks the structure of their
expenditure.
To carry out the research, students of the Faculty of Management of
Czestochowa University of Technology were selected, both students in full-
time and part-time. More than 500 questionnaires research have been
distributed among the students. This questionnaire consisted of three parts:
- Specifications (gender, age, type of study)
- The structure of revenue and expenditure,
- Feelings for their own financial situation,
The entire research took account many issues but for the purposes of
this article, only a few of them, the most imprtant ones, have been selected.
For the final study only 396 questionnaires have been classified,
some of them have not been returned and some did not meet the formal
requirements.
The minimum sample size for estimating the probability of p success
in a general population, was calculated on the basis of the formula for sample
size with a very large population:
𝑁𝑝 (𝛼 2 ∗ 𝑓(1 − 𝑓)
𝑁𝑚𝑖𝑛 =
𝑁𝑝 ∗ 𝑒 2 + 𝛼 2 ∗ 𝑓(1 − 𝑓)
Where:
Nmin = the minimum sample size,
Np = the size of the population,
α2 = the confidence level for results,
e2 = accepted level of highest error,
f = the size of the fraction.
This formula allows to obtain a predetermined accuracy of the
estimation of population structure ratio. After substituting into the formula
adopted values, the following equation have been received:
1549800 (1,962 ∗ 0,5(1 − 0,5) 1549800 ∗ 0,96
𝑁𝑚𝑖𝑛 = =
1549800 ∗ 0,052 + 1,962 ∗ 05(1 − 0,5) 3,8745 + 0,96
1487808
= = 384
3875,46
As is evident from the calculations, the minimum sample size, with

the adopted confidence level 1-2 = 0.90, and the accepted level of highest
error e = 5%, should be 384 questionnaires. Due to the fact that the study
involved 396 questionnaires, it can be assumed that this condition has been
met.
335
The research results

As was mentioned earlier, the research questionnaire consists of three
parts: the specifications, questions relating to the structure of income and
expenditure and questions related to feelings of students with respect to its
financial resources.
The study involved 396 students, of which 186 were women (46%)
and 210 - men (54%). The figure 4 presents the age structure.
over 24;
23-24; 9%
11% 19-20;
36%
21-22;
44%
Fig. 4. The structure of students’ age.
Source: Own work
As the above figure presents, the largest share of the respondents

were students in the age group 21-22 years, the second place were students
between 19-20 years. The smallest percentage were students whose age
exceeded 24 years. On the other hand, taking into account the type of study,
the following has been selected:
2nd grade
part time
students; 1st grade
22% full time
students;
41%
1st grade
part time
students; 2nd grade
19% full time
students;
18%
Fig. 5. The structure of students in relations to type of studies.
Source: Own work
As the figure above shows, the largest group of respondents were

students of Ist degree, studying in full time mode, they constitute almost half
of the study group (162 people). On the second place were students of 2nd
degree, but studying in part time mode (87 people). The number of students
336
of 1st degree in part-time and 2nd degree in full-mode was almost the same
(75 and 72 people).
5% 3% 1% 15%
21%
55%
Wage Scholarship/Bursary
Parents Other relatives
Private entrepreneurship Other source. Please mention
Fig. 6. The structure of students’ incoming sources.

Source: Own work
As shown in the figure 5, more than half of the surveyed students as a

source of income indicated the parents, but quite a large proportion of them
indicated scholarships and grants as a source of their income. Finally on the
third place was the salary. A small percentage of students, less than 10% as a
source of income indicated its own business and the money received from
family relatives (most often were the grandparents but sometimes siblings).
Only four people indicated as a source of income, "other," but did not
indicate exactly the source. While comparing the structure of income
distribution (Fig. 6) to the types of studies (full or part-time studies), it was
shown, that in the case of full-time students up to 184 of them gets money
from its parents, and they represent 85%, the remaining 15% of them are the
part-time students, 32 persons. Full-time students that receive money from
their parents, explain this situation by the mode of study, due to daily
activities, it is impossible for them to get a job. But even in this group, 8 of
them obtain income in the form of salary or wages resulting from its own
entrepreneurship. In the case of income obtained from another family
member, full-time students more often use this form of financing, up to 75%,
the remaining 25% are the part-time students.
337
200
number of students
180
160
140
120
100
80
60
40
20
0
Wage Scholar Parents Other Private Other
ship/Bu relative entrepr source.
rsary s eneurs Please
hip mentio
n
Full time students 6 26 184 15 2 4
Part time students 54 58 32 5 10 0
Fig. 7. The structure of students’ incoming sources in relations to types of studies.

Source: Own work
In the case of another source of income: scholarships and grants, the

part-time students are more likely to use them, they account for almost 70%
and the remaining 30% are full-time students. Part-time students admitted
that it is much easier to get a scholarship than for full-time studies, mainly
due to the tutors approach for the students. Based on the interviews with the
students it can be concluded that the requirements for part-time students are
not as large as in the case of full-time students.
3%
15%
5%
4%
73%
less than 250 Euro/month 250 - 300

310 - 350 360 - 400
410 - 500
Fig. 8. Students’ income level.

Source: Own work
As the above figure shows, the overwhelming majority of students

have an income not exceeding 250 Euros per month. It is related to the fact,
that students’ parents, scholarships and grants are the main sources. But on
the next place were persons with income between 360 and 400 Euro/month
which corresponds to a normal salary, obtained for the work performed. The
338
percentage of students with an income of 410 - 500 Euro/month is only 3%,

but these are the students who run their own business. However, it can be
concluded that the financial condition of Polish students is not so bad.
In the case of the structure of the incurred expenditure, in the
questionnaire research this question concerned the following types of
expenditure:
- Books,
- Communication,
- Dwelling- rent or instalment,
- Entertainment,
- Food,
- Household expenses,
- Transportation,
- Tuition fees,
- Other, please specify
However, in the case of this question, students were asked to give
their respective rank, in the case of the most important type of expense
attributed to the number 8, the next number in the series should be 7, and to
the last position - the number 1. Then, the results were summed and the
obtained results are presented on fig. 9.
350
300
250
200
150
100
50
0
Fig. 9. The students’ structure of expenses.

Source: Own work
As the presented above figure 8 presents, the main students’ expense

are food expenses. But, under this category lies mostly dinners at restaurants,
coffees in coffees bar or dinners in academic cafeteria. Less frequently this
kind of expenses are related to purchases made in grocery stores. On second
place are the household expenses - fees for rent, electricity, gas or water.
This results indicate that a large part of the students do not live with their
parents but they have own flats, live with the grandparents, rent with friends,
339
colleagues or partners. On third place were telecommunications expenses,

including here charges for phone, Internet or cable TV. Transport expenses
were at another place and they involve both spendings on tram and rail
tickets but also fuel expenses in case of the own car possession. In the
middle there were also costs associated with repaying installments of loans
or credtis. Much less money students spend on entertainment, books, and
fees associated with tuition for college. Even among students of extramural
studies, such charges were to further places, this is due to the fact that some
of these costs are borne by parents and some students take grants which
balance these expenses. In the case of expenses related to household bills and
transport we examined the proportions of students living separately and
havinf its own car. It turned out that 72% of all students do not live with their
parents, but either already has its own apartment (usually inherited), lives in
a dormitory or rent an apartment with friends or partner. The remaining 28%
still live with their parents but plan to do so only until the end of study. Even
more students, 83% of the respondents declared having the own car, and
among the remaining 17%, a few dozen people declared their desire to buy a
car in the near future and only a few, said that they did not have a car and dis
not plan to buy it.
In the next part of the questionnaire, students were asked whether
they are satisfied with their financial situation and if they expect that after
graduation would be improved.
In the case of the first issues the vast majority of students, 268 of
them people responded negatively (67%) and 128 students (33%) said they
were satisfied with their current financial situation. It was also examined as
its financial situation perceive women and men, as well as full-time and part-
time students.
In the group of people satisfied and dissatisfied with their financial
situation, men are the slight majority. In the first group they represent 58%
and women 42%. In the group of people dissatisfied with their financial
situation, the voices were divided up equally, both 50% men and 50% of
women are dissatisfied with their financial situation. Taking into account the
type of study, among full-time students up to 88% of them are dissatisfied
with their financial situation, and only 22% have the opposite opinion.
However, among the part-time students, the percentage of people dissatisfied
was counted on 36% and the remaining 64% are satisfied. So the perception
of its financial opinion may stem from the fact that the majority of full-time
students receive money from their parents, and the part-time students have
been paid for their work. Probably, a kind of source of earned income affects
the perception of their financial situation.
The last issue concerned the question whether students expect that
their financial situation will improve after graduation.
340
1% 4%
14%
26%
55%
Definitely Probably I don't know

Slightly probably Definitely no
Fig. 10. The students’ expectations according their financial conditions after the graduation.
Source: Own work
As shown in the figure 10, more than most students expect to

improve their financial situation after graduation, mainly due to the work
undertaken in the future. And more than a ¾ of the students indicated that
they did not know whether their financial situation would improve after
graduation, this kind of response is motivated by the current realities of the
labor market, which do not guarantee to find a job very quickly. 14% expect
small improvement, explaining it by the fact that even taking a job after
graduation, the received salary will not be high. Only 1% of respondents
indicated that more surely their financial situation will not improve in
connection with the graduation.
The distribution of voices based on the sex of students as well as the
type of study was also examined. When it comes to gender, more men
acknowledged that their financial situation will improve after graduation.
Among women, the highest percentage of them showed a lack of opinion on
this subject and chose the „ I do not know” answer. 73% of men expect an
improvement in their financial situation, the percentage for women is much
lower and amounts to 40%. It is worth mentioning that only four people have
indicated they do not expect any improvement in its financial position after
graduation. It should therefore be assumed that the tested group of students is
characterized by optimism about their future earnings or revenue sources, but
the men in this case are more optimistic than women.
341
Number of students
160
140
120
100
80
60
40
20
0
Definitel Probably I don't Slightly Definitel
y know probabl y no
y
Men 3 151 21 34 1
Women 11 65 84 23 3
Fig. 11. The students’ expectations according their financial conditions after the graduation
in relations to their gender.
Source: Own work
In the case of the division for full-time and part-time students, the
first ones show a much more optimism with regard to improving their
financial situation after graduation. As many as 69% of them, think that after
graduation their financial situation will improve, obviously checking that
they will find a job. This attitude can be explained by the fact that the
majority of full-time students, receive pocket money from their parents,
which is most likely, however, even lower than the minimum wage, and
planning to go to work, they count just to improve their income.
Number of students
160
140
120
100
80
60
40
20
0
Definite Probabl I don't Slightly Definite
ly y know probabl ly no
y
Full time students 9 156 43 29
Part time students 5 60 62 28 4
Fig. 12. The students’ expectations according their financial conditions after the graduation
in relations to their studies types.
Source: Own work
In the case of part-time students, 40% of them expect to improve their

financial situation after graduation. But almost as many, 38% expressed
uncertainty and marked the answer "I do not know". While those 4 people,
who checked that they do not expect to improve its financial situation after
graduation, were the part-time students. It can therefore be assumed that, in
342
spite of studying, they work full time or run their own business and this
situation will not change even after graduation.
Conclusion
In Poland there is a stratification in the level of income, since income
in Mazowieckie averages 1144,2Euro and in Pomerania 382,31Euro only. In
the case of Czestochowa, which is one of the Silesian province this amount is
934.38 Euros and it is much higher than the income received by students
participating in the survey, since the overwhelming majority of them, have
monthly income less than 250 Euro, but we should bear in mind, they are
the amounts that students receive from parents or scholarship, so on the one
hand they can not be treated as income resulting from work. Despite the
stratification of income and still relatively high level of unemployment,
Polish society treats its financial situation as average, neither too good nor
too bad. In this group mos of the students describe their financial situation as
unsatisfactory. But on the other hand, the greater part of them expect to
improve their financial situation after graduation. In this group, only 5
people showed up pessimism in this regard. The biggest part of the students
expenditures are food and household bills expenses. The lowest proportion is
spent on entertainment, books, and fees associated with studies. Such a
structure of expenditure may also be due to the size of incomes, that are
simply too low and students mostly spend them on the most important needs.
In summary it can be assumed that the financial situation of students is not
very bad, since the amounts which they have allow to pay for food and
households bills, but on the other hand - are low, since students rarely can
afford to entertain or to buy books. With this money they are also, not able to
fund trips, holidays or vacations.
References:
Central Statistical Office of Poland “Household Budget Survey in 2014”,
Warsaw 2015
Eurostat 2014,
http://ec.europa.eu/eurostat/web/income-and-living-conditions/data/database
Grondys K., Kott I., Wiśniewska-Sałek A., “Entrepreneurship as an
opportunity of development for industrial companies using logistics centers”,
in: Polish Journal of Management Studies, vol. 10/1/2014, pp. 45-53.
International Monetary Fund,
http://www.imf.org/external/pubs/ft/scr/2015/cr15183.pdf
Kot S., Pigoń Ł., “Effective occupational counselling for the unemployed”,
in: Polish Journal of Management Studies, vol. 10/1/2014, pp. 54-62.
Polish National Bank,
http://www.nbp.pl/publikacje/biuletyn_informacyjny/2014/2015_10_pl.pdf
343
Rutkowski A, „Zarządzanie finansami”, PWE, Warszawa 2000, p. 124.

Salaries in Poland, www.wp.pl/Finance
344
Internet Of Things (Iot) In A Retail Environment.

The New Strategy For Firm’s Development
Pawel Nowodzinski, prof. PCz. dr hab.

Katarzyna Łukasik, PhD
Agnieszka Puto, PhD
Czestochowa University of Technology, Poland
Abstract
The mixture of the Internet and emerging technologies such as NFC
(Nearfield Communications), real-time localization, and embedded sensors
(beacons) transform ordinary objects (things) into smart objects that can
recognize the state of the environment and react accordingly to the changing
conditions or collect data. Internet of Things (IoT) is a new revolution of the
Internet that is driven by the recent advancements in the world of: sensor
networks, mobile devices, wireless communications and cloud technologies.
Experts forecast that by the year 2020 there will be a total of 50 billion
devices connected to the internet. The digitization of machines, cars, and
other elements of the physical world is a influential idea. The IoT is starting
to have a real impact by changing how goods are made and distributed, how
products are serviced and refined. The article discusses the new business
models and new strategy for the firms in order to achieve competitive
advantage due to use the capabilities of the IoT, especially in the field of
mobile sensors (e.g. iBeacons). Such a business model is probably the
greatest opportunity in the next years to create growth in the digital
economy.
Keywords: Internet of Things (IoT), business model, strategy, retail sector
Introduction
Until now, it is the technology titans and born-digital companies that
have taken advantage of digital economy by realizing technology’s power
and developing new platform business models to gain extraordinary profits.
They have dominated in terms of growth, profits, and high market
capitalizations gains that have been invested back into new digital
ecosystems. Today, there is an opportunity for traditional companies to
implement new digital business models.
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The Internet of Things (IoT) is a recent communication paradigm that

envisions a near future, in which the objects of everyday life will be
equipped with microcontrollers, transceivers for digital communication, and
suitable protocol stacks that will make them able to communicate with one
another (and with the users), becoming an integral part of the Internet. The
IoT could be defined as a cohesive system where physical objects are
seamlessly integrated into the information network, and where the physical
objects can become active participants in business processes. Services are
available to interact with objects over the Internet, query their state and any
information associated with them (Haller, Karnouskos, Schroth, 2009).
According to a recent McKinsey study, the IoT can create global
added economic value of up to 11 trillion dollars in 2025. This corresponds
to around 11% of global economic performance. The Internet of Things has
the greatest potential to influence retail networks, factories (up to 3.7 trillion
dollars economic surplus value), cities (1.7 trillion dollars) and the healthcare
industry (1.6 trillion dollars). In turn, the Industrial Internet of Things (IIoT)
is already a reality in many places. As analysts from IDC have discovered,
that 1/4 German manufacturing company utilized a predictive maintenance
solution in 2014. Multiple sensors record the condition of machines and pass
on the data online to analysis software, which then calculates the best time to
carry out service and maintenance (McKinsey, 2015).
It’s worth to notice, that fast increase in the number of smartphones
worldwide, simplicity of use, functionality, together with a widespread and
mostly inexpensive internet access - makes the mobile phone and the
associated functions an integral part of consumer life.
Fig.1 Growth of the global digital commerce market (US$ bn)
2500 2356
2143
1922
2000 1700
1471
1233
1500
1000
500 133 204 298 415 516 626
0
e-commerce
2013 2014 2015 m-commerce
2016
2017
2018
Source: The Mobile Economy 2015.
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The mobile industry continues to grow, with a total of 3.6 billion

unique mobile subscribers at the end of 2014. 1/2 of the world’s population
now has a mobile subscription. An additional one billion subscribers are
predicted by 2020, taking the global penetration rate to approximately 60%.
There were 7.1 billion global SIM connections at the end of 2014, and a
further 243 million machine-to-machine (M2M) connections (The Mobile
Economy 2015). The result is that the increasing percentage of purchases are
made by or with the use of a mobile phone - 28% of all purchases in
traditional stores is closely linked to the smartphone. The consumers use
online coupons and offers, compare prices and read product reviews, use
mobile payments. The producers and retailers are looking for an innovative
marketing tools that will help them to identify customers. They want to
transfer “marketing message” in an easy and efficient way directly to mobile
consumers. This trend will deepen, reaching the point that the smartphone
will be used for nearly all types of interaction between merchants and
consumers.
The new technologies in the retail environment. The new opportunity

for redefining business strategy and business model
Companies will have to open up their business models. The
companies should be more agile. There is a need to implement innovative
tools related to strategic management (Nowodziński, 2011; 2013). In this
case, more ideas will become available to them for consideration, and many
more competitive strategies, as well. Companies that effectively build or
change theirs business models are more likely to achieve their market goals
and even exceed the expectations of stakeholders (Mahadevan, 2000). A
contemporary business model performs two important functions: it creates
value, and it captures a portion of that value. It creates value by defining a
series of activities from raw materials through to the final consumer that will
yield a new product or service with value being added throughout the various
activities. The business model captures value by establishing a unique
resource, asset, or position within that series of activities, where the firm
enjoys a competitive advantage (Chesbrough, 2013). So we must agree, that
business models are essentially linked with technological innovation, so the
business model could be define as a system that solves the problem of
identifying who is (or are) the customer(s), engaging with their needs,
delivering satisfaction, and monetizing the value (Baden-Fuller, Haefliger,
2013).
So, it is worth considering a new factors affecting the business model
which could be helpful to achieve better performance by the company – due
to use the potential of IoT.
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Internet of Things will provide unique opportunities to penetrate

technology and automation into everything we do, and at the same time,
provide a enormous playing field for businesses to develop innovative
business models to capture market share (Narasimha, Vijaya. 2015).
According to latest McKinsey report on IoT, we define retail
environments broadly as physical spaces where consumers engage in
commerce – considering or purchasing goods or services. This includes
traditional stores and showrooms. It also includes physical spaces where
services are purchased, such as bank branches, theaters, and sports arenas.
Retail environments have undergone significant change over the last years
due to the introduction of IT technologies, including the rise of online
shopping. The IoT has the potential to be a source of bigger revolution , but
IoT can also provide traditional retailers with the tools to compete—and
coexist—with the online retail world as “omni-channel” shopping erases the
distinction between online and offline shops. The Internet of Things, for
example, can guide the shopper to the item she has been looking at online
when she enters the store and text her a personalized coupon to make the
purchase in-store that day. IoT technology can also provide data to optimize
store layouts, enable fully automated checkout, and fine-tune inventory
management. These and other innovations could enable new business models
and allow retailers to improve productivity, reduce costs, and raise sales. IoT
adoption in the retail setting will depend not only on the evolution of
technology but also the development of new business processes. IoT systems
require modern store formats and investments in data systems and electronic
payment systems. Widespread IoT adoption would affect players across the
value chain, including employees and consumers. It has the potential to
reduce the need for labor on the selling floor and at checkout, while raising
the amount of revenue per customer (increasing the “shopping basket”)
through customization and cross-channel (online/offline) selling. Consumers
would gain more value through convenience, time saving, and more
attractive customized promotions. To remain competitive, companies would
need to master new ways of operating and learn to collaborate closely with
technology and data vendors. Adoption of payments, security, and inventory
control systems has accelerated- by adopting Internet of Things technologies,
retailers can improve their economics, lowering inventory costs, raising
productivity, and improving the customer experience (the largest potential
are automated checkout and real-time advertising and promotion) (Manyika,
et al. 2015).
In the contemporary economy, one of the significant factors
determining the activities of enterprises is that of change in the behaviour of
consumers on the market. These changes may be the result of the impact of
various circumstances. The most important of these include the impact of the
348
environment in economic, demographic, socio-cultural, technical and

technological dimensions, among others. Each of the aforesaid dimensions
has an impact on the formation of new forms of consumption in both the
short-term and long-term periods of time. One of the new forms is
econsumer behaviour, which involves the realization of the process of
consumption on the Internet. Its development is associated with new forms
of communication. Mobile equipment (cellular phones, smartphones, tablets)
with connections to the Internet facilitate the acquisition and consumption of
consumer goods outside of traditional shops, which in turn has an impact on
the creation of new trends of consumption (Bylok, Pabian, Tomski, 2015).
The building blocks of the Internet of Things in the retail sector:

beacons and mobile applications
Compared with the Internet, IoT provides a wider platform to share
more information. In this situation, the information service in IoT is
necessary to organize the process of getting and sharing information for the
IoT user (Shang, Zhang, Chen, 2012). There are increasingly benefits for
consumers from the growing range of new connected services, with a focus
on mobile applications and the potential of beacon technology.
Beacon is a hardware transmitter - a class of Bluetooth low energy
(LE) device that broadcasts his identifier to nearby portable electronic
devices. The technology enables smartphones, tablets and other devices to
perform actions when in close proximity to such device. Beacon uses
Bluetooth low energy proximity sensing to transmit a universally unique
identifier picked up by a compatible app or operating system. Once setup,
beacons will continuously broadcast a signal (similar to a radio station) to
create a mesh network connected to specified platform and API. By adding
such functionality to customer mobile app, merchant can create sophisticated
indoor positioning, proximity detection, and personal interaction systems –
suitable for a variety of purposes inside the store, for example. The identifier
can be used to determine the device's physical location, track customers, or
trigger a location-based action on the device such as a check-in on social
media or a push notification. One application is distributing messages at a
specific POI (Point of Interest), for example a store, a bus stop, a room or a
more specific location like a piece of furniture or a vending machine.
By the way, iBeacon is a communication protocol developed by
Apple on top of Bluetooth Smart Technology (BST) and Bluetooth Low
Energy (BLE). It allows developers to create mobile apps aware of location
context provided by beacons. Beacons broadcast small packets of data,
containing their iBeacon ID and information about signal strength, so that the
e.g. mobile device can recognize which beacon it receives and how far it is.
The transmitter may be placed inside a kind of a shell that allows it to be
349
easily attached to flat surfaces such as wood, concrete or glass. With the help
of an beacon, a smartphone's software can approximately find its relative
location to an beacon. Retail stores use the beacons for mobile commerce,
offering customers special deals through mobile marketing, and can enable
mobile payments through point of sale systems. Beacons enable developers
and organizations of any size, to create and deliver an astounding range of
experiences – from creating new ways to interact with technology, enhancing
brand experiences with contextual interaction, to boosting business process
efficiencies with actionable data. Beacons can be used for various purposes,
as described below (Newman, 2014; Willmott, 2014; Shankara 2015):
 Show customers available product options or provide additional
information (e.g. transfer of business information at the POS - coupons,
discounts, promotional offers) (Puto, Koscielniak 2015),
 Payments making - Allow customers to pay / identify themselves using
their smartphone (Flamme, Grieve, 2014),
 Provide rewards and incentives based on actionable customer behaviors,
 Transmission of information during sporting or cultural events - create an
interactive tour through e.g. an art exhibition or historical journey,
 Providing content (free newspapers and magazines in digital form),
 Transmitting of real-time information on train stations, airports, stations,
public transport taking account of delays, changes in the schedules or
weather conditions (Dziekan, Kottenhoff, 2007).
The application that receives the signal sent by a transmitter beacon
immediately sends information about logging within it to analysis software
that collects data and presents it in the administration panel formatted and
calls on the phone pre-programmed actions. At the present time, the most
popular ways to use such technology are those that are related with the
displaying the information to customer in retail stores. Analytical engines
which is powered by the information based on the behavior of the consumer
and application usage patterns sends a personalized offer, notification or
commercial information (Niemeier, Zocchi & Catena, 2013).
The customer value is growing steadily, in the oversupply of products
era. So, companies have to look for the innovative solutions that enable them
in very effective analysis of customer behavior at the point of sale (Skowron-
Grabowska, Sukiennik, 2015). Analysis of customer behavior at the point of
sale is becoming increasingly important. Companies try their best to meet the
consumer requirements and needs their manufacturing capabilities. Only
comprehensive knowledge about consumer behavior may provide the market
success. The modern market is also about optimizing the operating costs. In
this context, the Information about the consumer is necessary in order to
better staff management. The managers want to know more and more about
350
traffic at the point of sale and the average length of time the client spends
there. The platform provides information on consumer behavior at the point
of sale, based on data from the mobile application. One of the possible
features is data management and grouping records according to certain
criteria (eg. age of customers, first time customers and returning ones).
Unlike other methods of measuring customer behavior beacon technology
gives results with 100% accuracy, eliminating uncertainty factor in
interpreting the observations and desktop research. Service based on analysis
of customer behavior and their customer journey along the store, can be a
source of commercial information and gives a possibility to communicate
with the customer in real time with the tailored offer. The system is based on
the 3 main subsystems, as described below:
 Software engine - collecting and processing the data sent by a mobile
application from the phone located within the transmitter (beacon),
 Customer panel - available from the website, along with the software
engine generates analysis and allows data management,
 Dedicated mobile application supporting sales and connecting the brand
with consumers, supporting mobile marketing channel.
Communication between the transmitter and the mobile device allows to:
 survey the number of visits in a given period of time,
 measure the period of time spent in the store,
 mapping of customers at the point of sale (time and number of visits in a
given area),
 create and manage marketing campaigns and events in stores,
Examples of functionality to the end-user (eg. retail network customer):
 The ability to send personalized offers and coupons to customers who
visit the shop, they decide to leave the store or looking for a specific
product,
 The ability to adjust messages according to data such as the status in a
loyalty program or transaction history of the customer,
 Pointing the way to a specific product within the store,
 Notification about promotions in the store,
 Mobile payments.
One of the key challenges for today's retailers is not only to
encourage customers to use the service or product, but most of all is to
establish strong and real connection, commitment to service or product. The
customer satisfied with the level of service will probably come back, and in
an ideal scenario even recommend the offers to another customer in the near
future (Griffin, et al., 2012; Giovanis, Athanasopoulou 2014). There are a
number of marketing tools that allow you to build a loyal customer base and
undoubtedly one of the most widely used are loyalty programs including
351
those using all kinds of loyalty cards, stamping, as well as coupons or

discount vouchers. The application not only allows you to store all of the
above cards, but first of all eliminate spam advertising and concentrate on
offers and brands sought after by consumers (Rego, Morgan, Fornell, 2013).
Through personalized selection of brands and spatial capabilities the
customer will always receive the most relevant information. Taking
advantage of the proximity marketing, and beacon technology the consumer
receives only offer tailored to their needs in the most appropriate time, when
making purchase decisions, and the purchases made. This property provides
marketers with the opportunity to target location-sensitive promotional offers
to mobile device users. Conventional marketing media such as billboards
also allow location-specific messages, but with mobile devices, such
information can be targeted to the location of the individual user based on
their stated preferences and revealed behaviors (Shankar, 2012). Loyalty
cards transferred to the application are always within reach, and their number
is unlimited, helping consumers always use occasions. The mobile
application can be adapted to customer needs. It is worth to notice, that
mobile channel has 3x greater efficiency of marketing activities in
comparison to the online actions.
Conclusion: Strategy for the future. The Internet of Everything

More and more machines, products and everyday items are going to
be fitted with sensors and wireless chips, enabling them to communicate with
each other. In terms of the overall economy, the Internet of Things seems
poised to make a gigantic leap. Experts are predicting that 24 billion devices
will turn into “smart” devices and start connecting to the internet in the next
four years. This will include at least 10 billion smartphones by 2020.
Potentialities offered by the IoT make possible the development of a
huge number of applications, of which only a very small part is currently
available to our society (Atzori, Iera, Morabito, 2010).
The 'Internet of Everything (IoE) whereby each human on average is
currently connected to about 200 things (smart phones, tablets, sensors and
systems) has had a radical impact on business but also on communities.
Actually, the idea of IoT transformed into the more broadly conceived
Internet of Everything (IoE)—a term described as “bringing together people,
process, data, and things to make networked connections more relevant and
valuable than ever before—turning information into actions that create new
capabilities, richer experiences, and unprecedented economic opportunity for
businesses, individuals, and countries”. By extension, this concept has much
in common with the emerging idea of hypernetworks—all - encompassing
nonlinear ecosystems in which discrete, nonlinear networks federate to
produce a veritable network of networks (Bojanova, Hurlburt, Voas, 2014).
352
Decade ago, wearable computerized devices, personalized advertising

commercials and billboards and autonomous cars are appeared as a class B
science fiction movie. The rapid technological revolution has become a
reality. With the spread of smart devices, mobile networks, cloud computing,
Big Data analysis, innovative technologies related to sensors and micro
controllers the new era of the Internet of Things has finally arrived. Over the
last decades new technologies have transformed our lives. Mobile
technologies and related to ones have evolved from voice-centered
communication to data communication. Today’s smartphone-based lifestyle
services revolutionizing how people work, communicate and even play. In
the IoT era the result of innovations taking place in every industry and sector
will be connected and optimized, followed by meaningful convergence, to
constantly create greater value and infinite opportunities.
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Baden-Fuller C., and Stefan Haefliger S., Business models and technological
innovation, Long Range Planning, vol. 46/6, 2013. p. 419-426.
Bojanova, I., Hurlburt, G., Voas, J. (2014), Imagineering An Internet Of
Anything, Computer. Vol. 47/6, pp. 72-77.
Bylok F., Pabian A., Tomski P., (2015) E-Consumer Behaviour as a New
Trend of Consumption in Poland, The Online Journal of Science and
Technology, vol. 5/4, p. 29.
Chesbrough H., (2013), Open Business Models: How To Thrive In The New
Innovation Landscape, Harvard Business Press, p. 2.
Dziekan, K., Kottenhoff, K. (2007), Dynamic At-Stop Real-Time
Information Displays For Public Transport: Effects On Customers,
Transportation Research Part A: Policy and Practice, 41 (6), pp. 489-501.
Flamme, M., Grieve, K. (2014). 7 Trends Impacting Retail Payments.
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Giovanis, A.N., Athanasopoulou, P. (2014). Gaining customer loyalty in the
e-tailing marketplace: the role of e-service quality, e-satisfaction and e-trust.
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Griffin, A., et al., (2012) Best practice for customer satisfaction in
manufacturing firms. Sloan Management Review, vol. 36/2.
Haller, S., Karnouskos, S., & Schroth, C. (2009). The Internet Of Things In
An Enterprise Context Springer Berlin, Heidelberg, pp. 14-28.
Jayavardhana G., Rajkumar B., Slaven M., Marimuthu P., (2013). Internet
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Future Generation Computer Systems, Vol. 29, Iss. 7, pp. 1645-1660.
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Mahadevan, B., (2000) Business models for Internet-based e-commerce: An

anatomy, California Management Review, vol. 4, pp. 55-69.
Manyika J., et al., (2015) The Internet Of Things: Mapping The Value
Beyond The Hype, McKinsey Quarterly, pp. 56-62.
Narasimha Murthy, D., Vijaya Kumar, B., (2015) Internet Of Things (Iot): Is
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Newman, N. (2014). Apple iBeacon technology briefing. Journal of Direct,
Data and Digital Marketing Practice, 15(3), pp. 222-225.
Niemeier, S., Zocchi, A., & Catena, M. (2013). Reshaping Retail: Why
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354
Imitation, Myth and Violence, Today and in the Past
Per Bjørnar Grande (b. 1959)

Docent in Religion, Philosophy & Ethics.
Bergen University College, Norway
Abstract
In this article on imitation and violence I wish to interpret violent
relations between human beings as founded on imitation of each other
desires. (A desire for what other people desire.) Imitation, the desire to have
what other people desire, is both the root to success and the root to violence.
The article is inspired by the French philosopher, René Girard’s (1923-2015)
theory on imitative desire. In my view, societies are continually threatened
by violent imitation, and, at the same time, imitation is the factor which
creates dynamic societies and cultures. Human beings are driven by desiring
what other people desire, by wanting what others want. The challenge is to
be able to create a society where one can freely follow one’s imitative
desires and, at the same time, prevent violence. Desire today is, because
violence is less accepted, manifest in a less physically violent way than
before. Nonetheless, desire today creates scapegoats in a more psychological
manner.
Keywords: Imitation, Violence, Desire, Competition, Rivalry
Aim
In this article I wish to discuss the relation between imitation
(mimesis) and violence by combining the cultural theory of René Girard with
the anthropological insights of Marcel Mauss. My aim is to show that the
source of violence lies in an acute desire to have what others have. This is a
universal phenomenon, which is becoming more and more acute as
prohibitions in traditional societies are waning and the freedom to act on
one’s desires is more and more common.
From Friend to Foe

The reason why mimesis is so closely associated with violence is that
it easily leads to rivalry. Violence always seems to be mingled with desire,
355
and, even if it is ‘righteous’, a response to some kind of injustice, violence is

often located in some sort of rivalry. 42
Terms such as “imitation”, “identification”, and “comparison” do not
have to turn out to be violent – even when a great deal of competition is
involved. In this respect, I disagree with they who say that imitative desire
must be violent, thus restoring an insight going back to Heraclitus that
violence is the source of all. 43 The all-decisive factor is the shift from
competition to rivalry, from being allies to becoming enemies. The transition
from being competitive friends to rivals comes as a result of imitation. Thus,
imitative desire is the generative force behind violence, the snake that turns
friends and lovers into rivals.
Reciprocal Violence
Traditional societies tried, and often very successfully, to protect
individuals through prohibitions and taboos. These prohibitions and taboos
were directed against any kind of activity which could possibly unleash
violent rivalry. The killing of adulterers, thieves and foreigners can be seen
as a way of ridding society of pollution, and cleansing it from the potential
imitation of bad desires. In this way a society’s violence functions in a
protective and anti-mimetic way. The violence against transgressors is a kind
of mimetic anti-mimesis, a way of telling people to follow the rules of
society so that they would become mimetically immune to the forces that
threaten society.
Violent victimizing appears to fulfil a generative function by
preventing transgressions, ‘cleansing’ morally and restoring peace. But, at
the same time, it bears (unconsciously for the participants) a similarity to
what one wishes to expel, namely the feared violence and pollution of the
person(s) victimized. Despite attempts to expel violent transgressions, the
attempts themselves are quite similar to the violence they are trying to
exorcise. Both Freud and Girard have seen that those who conduct a rite of
sacrifice are projecting onto the sacrificial victim qualities that reflect some
of their own innermost concerns. 44
42
In cases where injustice and exploitation have been done against a community, desires are
often initially sparked by the exploiters. This rivalry can also be manifested as rivalry among
the exploiters, which is then materialized into further exploitation and easily calls for
violence among the exploited victims, because of the rivalistic desires among the
persecutors.
43
Robert G. Hamerton-Kelly. The Gospel and the Sacred, Minneapolis: Fortress Press,
1994, 132.
44
Jurgensmeyer.(Ed) ‘Is Symbolic Violence Related to Real Violence?’ in Violence and the
Sacred in the Modern World , London: Franc Cass, 1992, 3.
356
In demolishing the victim they are symbolically annihilating aspects

of themselves. What is destroyed is destructiveness itself: the feelings of
violence and hostility that lie behind attempts to carry out violent activities.
Such feelings are antithetical to the ties of friendship that bond a community
together, and feelings of violence towards one’s peers and associates must
be banished if a closely knit community – such as a tribal brotherhood, a
spiritual fellowship, or a modern nation – is to survive. (Jurgensmeyer. ‘Is
Symbolic Violence Related to Real Violence?’ in Violence and the Sacred in
the Modern World, London: Franc Cass, 1992, 3.)
Sacrificial violence, seen from a modern, non-sacrificial standpoint,
is a kind of suicide. By killing the other, one also kills something in oneself.
Modern societies are full of these projections of one’s own desires onto the
other, which expose the modern variant of sacrifice and which are often less
physically and more psychologically violent yet still victimizing in their
attitude of projecting.
This Freudian act of projection resembles the act of doubling, the
intense mimesis of the other that creates doubles. From a Girardian
perspective it is double desire that leads to violence. 45 The imitation of each
other’s desires will sooner or later lead to rivalry, and then to violence.46
This doubling does not only have to involve two people; it can be two
groups, two countries. But the effect is always negative. Raymund Schwager
explains it in the following terms.
Whoever is desirous has to expect that the others will too. Whoever
succumbs to rivalry arouses the same passion in others. Whoever resorts to
violence is imitated in his or her actions until, sooner or later, the deed falls
back upon his or her own head. (Raymund Schwager. Must There be
Scapegoats?, N.Y./Herefordshire: The Crossroad P.C./Gracewing,2000, 81.)
This excellent description of reciprocal violence shows just how
inevitable the escalation of violence is. There is something organic in
mimetic rivalry; the contamination is so strong that the way out of violent
conflicts seems to require a change of heart, an act of forgiveness in order to
stop the never-ending cycle. The process of violence, as we can see, is only
different variations on the structure and strength of desire. It is the desire
between the subject and the desired person in different configurations. And
the initial objects, such as for example money, which started the rivalry,
45
‘Mimesis and Violence’ in The Girard Reader, Ed. James Williams). NY: The Crossroad
Publishing Company,
1996, 12.
46
“The more a tragic conflict is prolonged, the more likely it is to culminate in a violent
mimesis; the resemblance between combatants grow ever stronger until each presents a
mirror image of the other.” (René Girard. Violence and the Sacred, (5th Ed.), Maryland
Baltimore: The John Hopkins University Press, 1986, 47.
357
seems to get lost in the turmoil. Girard explains this escalation of violence as
an increase in resistance.
The more desire is attached to resistance the more it is oriented
towards violence. (René Girard. Things Hidden, since the Foundation
of the World, London: Athlone Press. 1987, 334.)
According to mimetic theory, there is little rationality in violence
because, in exactly the same way as in rivalistic love, violence seems to be
motivated less and less by any object, and more and more focused on
reciprocal violence. There is, of course, a rationality attached to the balance,
the reciprocity, but the objects, which are usually seen to introduce and
motivate violence, gradually become less motivational.
Any object at stake in conflict will ultimately be annulled and
surpassed, and acquisitive mimesis, which sets members of the
community against one another, will give way to antagonistic
mimesis, which eventually unites and reconciles all members of a
community at the expense of a victim. (Girard. Things Hidden, 95.)
This rivalry towards nothingness is marvellously illustrated in the
movie, American Psycho, based on Ellis’ novel, showing how a young New
York yuppie can become a serial-killer. In one scene the young and
successful New York businessmen begin rivalling about which of their
business card is the most slick & subtle. The protagonist, Patrick Bateman,
gets sick with envy and reacts by committing his first murder. This is
actually one of the best examples on desire according to the other’s desire,
as there is absolutely nothing real at stake, only desire.
Thus imitation is the force which both begins and ends violence. And
in this respect imitation is primary to violence. First there is mimesis;
violence then stems from the inevitable conflicts aroused by mimetic desire.
In this respect violence is always caused by imitative desire. Violence is not
originary. It is a by-product of imitative desire. 47
Violence is mimetic rivalry itself becoming violent as the antagonists
who desire the same object keep thwarting each other and desiring
the object all the more. Violence is supremely mimetic. (‘Mimesis and
Violence’ in The Girard reader (Ed. James Williams). NY: The
Crossroad Publishing Company, 1996, 12-13.)
If there were a violent inclination in human beings, violence would
have been instinctual and one would not label it as violence. Calling it
violence means that the killing is not instinctual but is related to moral
problems. The specificity concerning humans and killing is this lack of
ability to kill without consequences, and without the accompanying moral
and religious implications. This is the result of an expanded imitation.
47
‘Mimesis and Violence. Perspectives in Cultural Criticism’ in The Girard Reader, 12.
358
Human violence has no braking mechanisms against intra-specific

aggression. This means, according to Burton L. Mack, that rivalries and
conflicts, once unleashed, cannot stop short of manslaughter. 48 According to
Girard, the growth of violence among human beings is a result of imitative
activity linked to the increase in brain size. 49 This does not mean that human
nature has become more violent, on the contrary, but it does mean that
increased intelligence makes violence more effective and far-reaching. Also,
the fact that human beings have no instinctual stoppage mechanism makes
violence complex and seemingly irrational because of the vast range of
violent expressions caused by the variations in conflictual mimesis.
When discussing imitation in relation to violence, almost all
variations of violent imitation can be labelled acquisitive. There is a
tendency to interpret imitation as representation, especially when the level of
conflict is low. If, however, the level of conflict rises, it would seem that
everything revolves around acquisition. Thus imitation should be related to
the desire to acquire goods, not least to obtain things which are difficult to
obtain. But Girard only follows up to a certain point economists who
attribute violence to the scarcity of essential objects, 50 as the connection
between scarcity and violence is relative. In some cases there is only a minor
degree of scarcity before there is violence, and in other cases there is no
scarcity whatsoever. This means that the relation between violence and
scarcity must be understood in the context of desire rather than in relation to
the scarcity itself. Girard, however, has never related his understanding of
imitation to a real discussion related to the scarcity of goods. Clearly,
scarcity is taken into consideration too little in mimetic theory, especially in
the global perspective. This might possibly be because it would weaken his
mimetic theory. The external desires due to scarcity of food and other goods
are, in certain areas of the world, motivated by the desires to survive and not
by metaphysical desire. Mimetic desire, when not confined to desires in the
Western world, would, I suppose, become less related to internal mediation,
as the individual in most parts of the world is more regulated by sacrificial
institutions.
Violence and Desire in Myth

Mimesis and violence play such an important role in understanding of
myths that without the presence of violence and imitation, a myth would not
be a myth, but either a straightforward true story, or a fairy tale. Instead of
seeing the homogenity of myth in common textual structures, like Lévi-
48
Burton L. Mack. ‘The Innocent Transgressor: Jesus in Early Christian Myth and History,’
Semeia 33 (1985): 139.
49
Girard. Things Hidden, 94-95.
50
The Girard Reader, 10.
359
Strauss, 51 Girard sees the homogenity of myth in the violence from which it
stems and tries to hide. Myths try to cover up the violence which has been
inflicted by divinizing the violence and transcribing the events in such a way
that the violence of the society is not revealed as such. 52 Myths function in a
society both as legitimation and preservation. 53 In this way Girard’s
understanding of myth corresponds to that of Durkheim when the latter
claims myths hide more than they reveal. 54 According to Girard, one cannot
trust the myth’s message, one has to uncover layers of mythology in the
myths to discover the real accounts hidden in myths. 55 Golsan, in his book
on Girard and myth, writes that while Girard ‘shares the view that myths are
not precise accounts of historical occurrences, he does argue that they
originate in real or historical events.’ 56 Thus, one of the most important
features in Girard’s understanding of myths is that there are real events
behind sacrifices. 57 Despite his suspicion about the messages of myth, Girard
believes they refer to violent historical events.
All myths...have their roots in real acts of violence against real
victims. (René Girard. The Scapegoat, Baltimore, Maryland: The
Johns Hopkins University U.P., 1986, 25.)
One of Girard's main hermeneutical challenges has been to find out
how myth was transcribed. 58 The attempt seems extremely hypothetical,
built on an extraordinary confidence in modern rationalism as a tool with
which to demythologize the non-violent cover-up. The hermeneutics of
suspicion is so acute that Girard actually claims that myth basically tells the
opposite of what really happened. This claim is only possible when seen
from a non-sacrificial standpoint, where the sacrificer’s point of view is
questioned. The view that myths will always, in some way or another, refer
to some kind of sacrificial event, differs dramatically from Levi Strauss’
concept of myth as language without any necessary referentiality. The
sacrifices or murders are the events from which the myths are compiled.
Mythology partly distorts this reality, often by turning it into fantastic events,
which shows a certain inability to cope with violence. Violence engenders
51
Claude Lévi-Strauss. Myth and Meaning , New York: Schocken Books, 1995. See chapter
four ‘When Myth Becomes History’. See also‘The Structural study of myth’ in T.A. Sebeok.
Myth – A Symposium, Bloomington: Indiana U.P., 1958, 83-84.
52
See Girard. The Scapegoat, 23-99.
53
Mariasusai Dhavamony. Phenomenology of Religion, Rome: Gregorian U.P., 1973, 140.
54
Ivan Strenski. Four Theories of Myth in Twentieth century History, Houndmills:
Macmillan, 1987, 138.
55
See Girard. The Scapegoat, 23-99.
56
Golsan. René Girard and Myth. An Introduction, New York & London: Garland
Publishing, 1993, 61.
57
The Girard Reader, 12.
58
See Chapter 6, 7 and 8 in The Scapegoat.
360
myths, and turns the real events into something fantastic. As in a war, the
real facts are censored. Violence distorts reality, and myths are one way of
doing away with or transforming the actual events. At the same time, myths
are often the only source for uncovering the events narrated, and it is through
a suspicious reading that one can decipher the reality behind myths. This
process of being able to go behind the myths to discover remnants of real
events, reveals Girard’s belief in a structural thinking which is not governed
by desire.
Myths are linked to sacrificial crises and thus to violence. The most
important function of myth is to establish a sacred reality. 59 The mythmakers
are imitators of the norms of society; they are a kind of spiritual storyteller
who produces myths within which a society can function. Both myths and
rituals are rationalizations of the sacrificial crises that threaten to make their
society dissolving into violence.
Myths are the retrospective transfiguration of sacrificial crisis, the
reinterpretation of these crises in the light of the cultural order that
has arisen from them. (René Girard. Violence and the Sacred, (5th
Ed.), Maryland Baltimore: The John Hopkins University Press, 1986,
64.)
Myth and Ritual

Myths come into play following the sacrificial crises, and are
interpretations of the mimetic turmoil which a society has gone through. But
because the mythmakers imitate the norms of society, and tell/write from a
society’s victimizing point of view, the act of copying is not drawn from the
events themselves. There is actually an anti-mimetic tendency concerning the
real event, which explains the blurred report of reality. The act which should
be imitated is the act of divinization, which is enacted through ritual.
Mimetic theory, when considering myths should, in my view, embrace
Malinowski’s claim that the power of myths does not stem from the
collective force, but rather from the imitation of each other. 60 This, as I see
it, is going one step beyond a sociological reference when looking for the
source of myths in mimetic desire. Ritual is a symbolic imitation of the
events (sacrifice) as described in the myths. 61 In this respect there is a much
59
Dhavamony. Phenomenology of Religion, 150.
60
Strenski. Four Theories on Myth in Twentieth century History, 52.
61
Girard seems, in Violence and the Sacred, to agree with the anthropologists Hubert and
Mauss in dismissing relating myth to ritual, and ritual to myth. (See Violence and the
Sacred, 90). But as far as I can see, this is exactly what he does in his analysis of sacrifice as
the centre in myth and ritual. (Violence and the Sacred, 90-96.) In later works he more or
less admits this: In an article called ‘From Ritual to Science’ Girard writes: ‘Far from
opposing rites from myth, as is done today, we must bring them together as was always done
361
simpler imitation to ritual. Ritual re-enacts the mimetic crisis and the
transformation brought through by the victimage mechanism. This theory is
not new though; already in the book Myth and Ritual: Essays on the Myth
and Ritual of the Hebrews in Relation to the Culture Pattern of the Ancient
East, published in 1933, myth is seen to be the story which the ritual
enacts. 62 In this way ritual does not necessarily imitate the real acts, but the
acts described in the myths. Ritual is a mimetic representation of myths. (It
can also, possibly, be the other way round: myths can be imitations of
rituals.) 63 Ritual can be seen to be a rationalized, simplified and purified
version of myths. One could say that myths transcribe and transform violent
imitation. In ritual, the violent imitation is often removed when the violent
acts are represented. Rituals seem, more openly, to represent the official
version of the myths. Therefore, in rituals the censor’s position is much
weaker, because the myths have already censored the events. The myths
have already done away with the original violence, while the rituals present
the crisis in order to emphasize the way out of chaos into a new,
differentiated existence. Therefore, the imitation of the sacrifice through
ritual is also largely preventive. 64 The attempt (in myth) to hide violence
may be seen as the desire to establish a mythic representation. The act of
purging the myth of its acquisitive and raw origin, is simultaneously an act of
turning myths into representations of violence, not of violence in itself. This
again underlines my view that representation is often established to moderate
mimetic violence. But in so doing, it runs the risk of covering up the real
violence.
The Anti-Mimetic Tendency in Myth

Myths are anti-mimetic towards the actual violent events, because
they are restricted by the sanctions of society. Myths tend, just like rituals, to
legitimate society. In this respect the killing (narrated in myth) is
transformed. When claiming that there is an anti-mimetic tendency in myth, I
mean that the myth, based on the persecutor’s point of view, is usually
before. We must recognize in the rite the operation of mythological speech, but without
seeking to make the latter the original of the former, or vice versa. The original is
elsewhere.’ (Girard. ‘From Ritual to Science,’in Configurations, Johns Hopkins U.P., 2000,
172-173.)
62
Blackman/Hooke. Myth and Ritual: Essays on the Myth and Ritual of the Hebrews in
Relation to the Culture Pattern of the Ancient East (London: Oxford U.P., 1933), 3.
63
According to Walter Burkert, ritual probably is far older in the history of evolution than
myths since it goes back even to animals. (Walter Burkert. Homo Necans, Berkeley Los
Angeles London: University of California
Press, 1983, 31.)
64
Violence and the Sacred, 102.
362
written from the standpoint of a warning, of not enacting the violence. This
is clearly the case regarding tragic myths, for example the Oedipus-myth. On
the other hand, there are myths which require imitation. Myths of fertility,
for example, clearly require imitation, as this fertility must be renewed.
Girard’s understanding of myth only considers violent myths.
For Girard myths are not basically concerned with identity and
world-explanation, rather they function as a way of upholding society by
means of a cover-up. Myths do not encourage violence. On the contrary, they
seek to hide the real violence. (Therefore they are mythical.) But, on the
other hand, they do not intentionally reveal violence either. Rather, they
indicate violence. Myths are violent in that they try to hide the persecutor’s
violence. The violence is the act of writing from the persecutor’s point of
view. Myth, despite its violent norms, hides a society’s guilt at having killed
the victim(s). It is this urge to hide the murder which makes myths anti-
mimetic, and, usually, does not directly encourage violence. Nevertheless,
such cover-up myths are violent in that they legitimate the killing (despite
rewriting the cause). Myths, as they are written from a society’s point of
view, are mimetic in the way that they seem to propagate and uphold the
norms of the persecutors in a society. Thus, violent events are not described
from a totally non-mimetic point of view; rather, mimesis is primarily based
on the mimesis of society, and the events can only be made mimetically
acceptable when transformed by these norms. Myths are representational as
regards the events, but the mimesis that dictates the myth is secondary,
engendered by the norms of society. When historical ‘reality’ becomes
transformed into myths (and rituals), it becomes mimetically acceptable. 65 In
fact myth and ritual represent the community’s cultural foundation. But
myth, compared to ritual, is usually more complex textually, so there will
always be room for heretical presentations of a society’s myths, even if this
is more an option for the modern scholar than for the individual in a
traditional society, regulated as the latter is by a set of rigid norms. However,
taking this heretical possibility into consideration, I would agree with Lévi-
Strauss (against Girard) that myths have a more individualized tendency than
rituals. 66 The myths presented from the persecutor’s point of view may be
65
According to Gebauer and Wulf, the great problem in Girard’s understanding of myths is
that Girard claims that all myths of cultural origins are encoded representations of real
events in which order is established as the result of originally violent acts. Gebauer and
Wulf claim that there is little basis for locating any original event: ‘(...) the analysis of the
mythical series of events as crisis of the religious institutions is undertaken in regard to a
text that does not exist, but must first be produced. The extant mythical texts are
systematically distorted; they must be read anew with the distortion filtered out.’ (Gebauer
& Wulf. Mimesis, California: University of California Press, 1995, 262.)
66
See Claude Lévi-Strauss. The Raw and the Cooked, London: Jonathan Cape, 1970, 53.
363
seen as an attempt to hide the acquisitive tendency in the original. The

mythmakers, however, expose and rewrite the events as representations of
reality. In this way the mythic texts need to be demythologized in order to be
seen as myths. By questioning the representation, the acquisitive dimension
in myth suddenly exposes itself beneath the layers of representation. This is
evident in the representations of the Passion where the death of Jesus is
described as violent and sides with the victim against the aggressors. The
aggressor’s violence cannot easily be mythologized.
Demythologization in mimetic theory is based on the victim’s
revelation of violence. The victim's revelation of violence can only be a
revelation so long as there is the understanding that the victim is innocent.
By means by which Girard deconstructs myths is reflection on the Passion
narrative. Through the Gospel stories of Jesus’ innocence, the innocence of
other passions and sacrificial deaths is illuminated. However, this
intertextuality is hidden in Girard's work. He never explicitly tells the readers
where he is speaking from. In Things Hidden he claims that he does not care
to know where he is speaking from. 67 But now, as the theory seems to be
fully developed and the Christian roots are more to the fore, the Passion
drama plainly seems to be the main hermeneutical tool upon which the
theory rests. This is, of course, more directly evident in relation to the
scapegoat mechanism than to violence and myth. But if Girard had not seen
violence and myth from a non-sacrificial Passion-perspective, he would
probably not have had such a negative view on both.
Both myth and rituals must, in mimetic theory, be seen in the context
of desire. The urge to hide desires means disregarding mimesis. Especially
myth can be seen to be desirous; both in transforming the victim and in
covering up of violence.
Acquisition and Rivalry

Mauss: Anthropology and Rivalry
Let us shift the perspective from myth to conflict, in order to grasp
the acquisitive dimension in violence. Conflict can be seen as an initial stage
of violence. In psychology, sociology and anthropology mimesis is
understood, more than in philosophy and religion, as acquisitive mimesis, an
acquisition which also is based upon the other. Marcel Mauss’ work, The
Gift, illustrates the acquisitive basis of human societies in a most intriguing
way. The strength of Mauss work (a work on how primitive societies are
governed by the laws of exchange) lies in the emphasis he puts on rivalry in
the act of exchange. Mauss shows that all kinds of gifts (within the societies
he has researched, mainly Polynesian) are based on a system of reciprocity.
67
Girard. Things Hidden, 435.
364
This reciprocity, which governs different kinds of exchange, clearly contains

acquisitive elements. The balancing of accounts can contain virtually
anything. This indicates a system of imitative reciprocity. Imitation
contained in the receiving of a gift in an attitude of reciprocity, establishes a
bind towards each other. This double nature is, as Mauss writes, already
inherent in the word gift, which in Germanic languages can mean both a gift
(present) and a poison. 68 In receiving a gift all kinds of obligations are
required. In this respect, reciprocal imitation means surrendering to the laws
of society. Also religious sacrifices are built upon a principle of reciprocity.
When there is reciprocity, the system, according to its own laws, is governed
by good mimesis. And when there is some kind of breach, bad imitation is
always near at hand. Among the Polynesian clans refusing to give, failing to
invite, or refusing to accept, is tantamount to declaring war, indicating that
violence is near at hand whenever there is a breach in reciprocity. 69 Mauss
writes in his Conclusion that throughout a considerable period of time, in a
considerable number of societies (up until modern times) there was no
middle way: either one trusts completely or distrusts completely, either one
gives everything or one goes to war. 70 The rivalry is not only limited to
necessities, there is rivalry in all spheres, not least in the act of generosity;
the will to outdo the other with presents and feasts 71 is also imbued with the
same mimetic rivalry.
Mauss talks about the ability to attract and dazzle the other person. 72
At certain potlatches there is a rivalry over who is the richest and the most
madly extravagant. Mauss clearly perceives rivalry in generosity, and
cunningly concludes that ‘everything is based upon the principles of
antagonism and rivalry.’ 73 In some instances there is a violent transcending
of the reciprocal system of giving and returning gifts. Instead of a controlled
reciprocal imitation, there is a shift towards a chaotic imitation where one
destroys in order not to give the slightest hint of desiring one’s gift to be
reciprocated. Mauss gives an example from the American Northwest where
houses and thousands of blankets are burnt, and the most valuable copper
objects are broken and thrown into the water ‘in order to ‘flatten’ one’s
rival.’ 74 This indicates a development from a rational and upholding
imitation based on reciprocity, to a violent, almost apocalyptic frenzy. In
such cases it is insufficient to restrict imitation to reciprocity. Mimesis based
68
Marcel Mauss. The Gift (London, N.Y.: Routledge, 1990), 81.
69
Ibid., 17.
70
Ibid., 104-105.
71
Ibid., 20.
72
Ibid., 36.
73
Ibid., 47.
74
Ibid., 47.
365
on exchange is only one part of imitative desire. The more destructive

examples given by Mauss indicate the metaphysical and non-materialistic
forces in human societies. As long as there is reciprocity, everything is fine.
But a breach in etiquette, a lack of honour (which is probably more important
in primitive societies than in modern ones) 75 transforms the rationality of a
mimetically based exchange system into destructive forms, indicating that
acquisitive mimesis can mean something more and something worse than
mere imitation based upon exchange. The system of gifts, of exchange, has a
balancing function, but its reasons and its dialectical nature are far from
rational.
Mauss’ research is limited to particular cultures, but, as he indicates,
many of these phenomena or mechanisms have something universal about
them. 76 He claims that it is possible to extend his observations to our own
societies. 77 In fact, it is difficult to find anything more universal than rivalry
and violence even if the forms vary greatly. The strength of Mauss’ research
lies in the way he sees the rivalistic tendency in all kinds of exchange, 78 and
therefore regards rivalry as something inevitable. Mauss’ work on exchange
clearly corresponds to the acquisitive nature of imitation and human
coexistence.
The Economy of Rivalry

Girard does not limit rivalry to any specific object. Even something
totally insignificant as a stick can cause rivalry and end up as something
sacred if it becomes something desireable for a group of people. Girard,
however, emphasizes rivalry in love, which indicates this special area as
being potentially rivalistic. 79 According to both Lacoue-Labarthe and
Derrida, imitative desire has always been a problem in relation to money and
economy. When the economy is a part of the picture, there are possibilities for
both rivalry and hatred, Lacoue-Labarthe writes.80 Economy, alongside love, is
the most common ground for rivalry. Economic rivalry, in its initial stages, has
something clearly rational about it; for example, when applying for a job. If I
don’t persuade the committee that I can do a better job than the other applicants, I
will be without work, meaning I will have less money, less social contact, a less
75
Ibid., 48.
76
Ibid., 59.
77
Ibid., 83.
78
Mauss’ attempt to synthesize and show certain universal traits in his research actually
corresponds to Girard’s approach. There is, however, a tendency in Girard’s work not to
mention those critics with whom he is in tune. Instead his texts are written against a
background of adversaries.
80
Phillipe Lacoue-Labarthe. Typography: mimesis, philosophy, politics, Cambr. Mass.:
Harvard U.P, 1989, 124.
366
bright future and so on. Economic rivalry in its initial stages is a kind of rationale
for survival, a survival arising from a scarcity of goods and scarcity of jobs.
Metaphysical Desire
When, however, rivalry is not based on survival, but on prestige, it
becomes a part of metaphysical desire, a desire based on the other, on having a
more exclusive car, house, boat than the other. The objective value, if one can
use such a term, plays an entirely secondary role; the aim is to beat the rival in an
on-going economic race where things play a symbolic and highly decisive role.
In economic rivalry, when scarcity is the problem, rivalry seems profound, and
when we analyse the relationship between the economy and mimesis, money is
very easily transformed into the cause of rivalry. The interesting fact is that it is
the initial, more rational stages of economic rivalry that are the most violent. The
scarcity of jobs, food or other goods will often spark off violence, while using the
economy to enhance prestige, is, in a modern society at least, not directly violent,
even if this kind of rivalry creates scapegoats among the rivals who do not make
it, and also exploits suffering people in the Third World to an even greater
degree.81
Rivalry, Christianity and Capitalism

From an historical point of view desire has become more acute. Even
if firms manage to create a rivalistic atmosphere towards other firms, all
kinds of internal rivalries may arise within a group. This tendency is clearly
not new, but the individuality stemming from the sacrificial breakdown, has
made rivalry more internal, less clear cut, less based on collective desires.
The sacrificial breakdown which clearly moderates violence, however,
produces more subdued, individual versions of expulsion. When the illusive
balance between us and them crumbles, rivalry creeps into all private areas
such as families, friendships, rivalry with relatives and colleagues and so on,
leaving no stone unturned, unless there are prohibitions and ethical norms to
stop the rivalry creeping in and disintegrating the smallest social entities.
This makes ethics and, in moderate forms, prohibitions so acute in
the modern world. Without the sacrificial checking and balancing of our
desires, desires threaten to rule the making of the world. Religion often
questions different forms of desire, helping people quit desires which do
violence towards the self and the other. But Christian mimesis, an imitation
of Christ in the Western world, does not seem to propagate prohibitions
against rivalry in itself. Violence brought about by the freedom to rival
81
Although suffering people in the Third World are only indirectly a part of the
metaphysical rivalry in the Western world, they become, partly, when considering the
economic systems, the scapegoats of our metaphysically motivated mass consume.
367
anyone and leading sometimes to a scapegoating, where people fall out of

competitive niches, can, in fact, be seen as a modern form of victimizing.
From such a point of view, the imitation of Christ consists in the Christian
part of the world in seeing Christ in any victim, either brought about by
rivalry or, more indirectly, by the market mechanism. The encouragement of
this relatively new global ideology seems to create victims out of a market
system where the most brilliant, the most lucky and, at times, the most brutal
possess the greatest value.
Conclusion
Violence must be seen as stemming from the desire to have what
others have. In the past violence was moderated by systems of prohibitions
and taboos. Today prohibitions and taboos are clearly weakened, allowing
the individual to act on his or her desires in ways which was unthinkable in
previous times. The imitation of Christ has, through history, created a softer
society by emphasizing forgiveness and love of one’s neighbour. The
freedom to imitate and follow one’s desires has, at the same time, created a
freedom to compete in all areas. This is becoming global. The freedom to
imitate seems to create an extremely dynamic society and, at the same time,
creates a society where the individual is continually trapped by the effects of
desires, making him fall prey to illusion and deceit.
368
A Comparative Analysis Of The Regional

Development Agencies In Europe And Turkey
Pınar Savaş-Yavuzçehre, Asst. Prof

Pamukkale University, Turkey
Abstract
The Regional Development Agencies were put into effect in Turkey
within 26 agencies with the Law number 5449 that was passed in 2006 after
European countries as a foundation highlighting the understanding of
territorialisation, localization and competition. The aim of the study is to
compare the recently founded Development Agencies in Turkey with the
long-established system in Europe. Moreover in this study, the concepts of
region and regional development are described and the origination conditions
of development agencies in Turkey and in the world are explained shortly.
The structure of the development agencies in European countries, especially
in those in the European Union (EU), which have been active for a long time,
is compared with that of the development agencies in Turkey from many
perspectives. This study reveals that the development agencies in Turkey and
Europe show differences in terms of their aims, legal positions, and
supervisions, whereas, they show similarities in terms of their founders,
general characteristics, organizational structures, fields of activities, staff
employment, financial sources and project centers.
Keywords: Region, Regional Development, Regional Development Agency,

Turkey
Introduction
The understanding of development has changed in parallel with
economic developments under the effects of globalization process and
international institutions (Keleş, 1998: 3). Nowadays, this understanding has
changed from the central planning and development to decentralized
development within the economic progress. Development policies have
come to a state of determining and applying bottom to top politics rather than
top to down politics. The concept of region has gained more importance
within this period.
369
Region, is a geographical management level (Bulut, 2002: 18), and a

government unit, which serves a functional or political aim (Keleş and
Erbay, 1999: 6). The concept of region, which is scaled between the local
and national, is bigger than the local, but smaller than the whole country.
Region represents sub-executive units for a country. The fact of region that
national states do not lean towards was used as means in the development
politics of countries after Second World War and its importance increased
with the implementation of public services and the needs for planned
development (Keleş, 1999: 56). Today, regions develop if they possess a
competitive structure to withstand the changes in global marketplace.
Regional Development Agencies take on the task of gathering many local
actors, coordinating and leading the way in terms of regional development
(Allen 2002: 34-35).
The first development agency is Tennessee Valley Authority 82 (TVA)
that was founded in the USA in 1930. It became a current issue in Europe
upon interregional differences that came into focus as a result of the Second
World War and technological advances. The advancement of Paris’ and its
surroundings’ in France to a big development level compared to other
regions, the differentiation of north and south in Italy, the reconstruction
problems of old industrial zones which turned into collapse region in
England, Scotland and Wales, paved the way for forming politics and
mechanisms for regional planning and regional development in European
countries (Çavuşoğlu, 1992:76-84). Even though the Development Agencies
are the development foundations that have high incidence of spatial
differences and constantly change (Halkier, 2006:3), they have been
working for reviving the economics in regional scale, mobilizing economic
potential and reducing interregional development differences since 1950s
and 1960s. Whereas Austria, Belgium, Ireland and France became
acquainted with the Development Agencies in 1950s, Germany, Holland,
England and Italy became acquainted with after 1960s and also Greece,
Spain, Finland, and Denmark met in 1980s. The agencies operate in the form
of planning, programming, running projects and using sources with this aim.
There exist nearly 20.000 foundations called as development agencies in the
world (Özen, 2006).
In Turkey, the interregional difference of development is explicit
particularly between the eastern and western regions. Regional plans and
development plans have been prepared for long years with the aim of
reducing regional differences. In Turkey, which realized many reforms
within the process of EU membership, the development agencies have been
founded to reduce regional differences, to benefit from the funds which EU
82
For further information about TVA, follow http://www.nber.org/papers/w19293.pdf.
370
provides to the member countries and to adapt to EU from the angle of

regional politics. Law no. 5449 Law on the Establishment and Duties of
Development Agencies, which can be accepted within the structural reform
studies in our country and is a very important step in terms of localization,
was accepted in January 2006 and came into effect in February. Today, there
are 26 Development Agencies 83 in Turkey. Thus, “region management” has
come to the agenda as a new concept which have never taken place in the
management structure of Turkey. The law has been criticized from different
perspectives starting from the proposal phase. In literature, the approaches
towards the regional development agencies differ for each disciple in
Turkey. While the academicians in the field of economics look the agencies
positively, favoring effects such as adaptation to EU, benefits from structural
funds and development based ideas; some of the researchers in the discipline
of public administration take negative perspectives to these agencies for their
legal positions, discrepancies with our country’s governing structure,
measures on the clustering of provinces, their supervisions, and staff
structure. In following parts, the structure of development agencies, which
have been active for a long time in European countries, especially in the
countries having EU membership, are compared from various angles with
that of the development agencies that law no. 5449 84 proposes.
The Development Agencies in Europe and Turkey

The regional politics are also the most important economics politic
applications of EU. The general purpose of EU’s regional development
politics is to provide an economic and social harmony among EU members.
In EU countries, the development agencies are seen as the agencies, which
“determine sectoral and general development problems, then identify the
possibilities about their solutions, improve these solutions and support the
projects”. (Lagendijk, Kayasu ve Yaşar, 2009: 384; EURADA, 2006).
The development agencies in Turkey are described as “…an
institution which has a governing structure independent from the centralized
governments, and is established with the aim of developing and reviving the
entrepreneurship potential of a region, whose borders are drawn and thus,
contributing to the economic development. Its activities are financed by the
public or private sector…” (DPT, 2000; 54) in the 8th Five-Year
Development Plan, Specialization Commission Report.
The conclusion that can be deducted from these descriptions is that
the development agencies are far from bureaucratic structure, exhibit
83
See for the detailed information about the agencies, Ministry for EU Affairs,
http://www.ab.gov.tr/index.php?p=45921.
84
Law no.5449 The Law About the Foundation, Coordination and Tasks of Development
Agencies accepted on the 25th January 2006 will be mentioned only with the article number
371
autonomous or semi-autonomous unit characteristics and their financing

sources are public or private sector. The scope of activity of these agencies is
limited to a certain region and they are purposed to advance the economic
development of their specific regions. These development purposes in the
regional level have to be coherent with the development politics applied in
the national level (Dura, 2007; Hughes, 1998: 620).
The Foundation Purpose of Development Agencies

The purpose of the agencies in EU is to provide interregional
competition. This description calls to mind the question that to what extent
the policy of providing interregional competition will contribute to the
removal of interregional imbalances. The interregional imbalances are a
serious problem in candidate and member countries within EU. The
interregional competition politics increase the inequality instead of bringing
equality in some candidate countries. Moreover, encouraging the
interregional competition leads to a competition among the ones that are not
equal and so, this situation can deepen the existing imbalances much more
(Özer, 2009: 41-43). England serves as a model for this case. The
differences of the development agencies between the south and the north part
in England have increased the interregional differences significantly. It was
decided in England that the development agencies were closed in 2012 and
the agencies were replaced by Local Enterprise Associations (Huggins,
2014:183; Morgan, 2002: 8).
The development agencies in Turkey are founded with the aim of
eliminating the regional inequalities (# 1). However; the Development
Agencies have not still provided an interregional equality since they began
their mission in the last nine years in Turkey. It cannot be expected from the
Development Agencies to remove the regional inequalities completely by
simply ignoring the natural and geographical reasons, terror, cultural
differences, and the other reasons, which are also significant causes of the
interregional inequality.
The Founders of Development Agencies

Although the Development Agencies in Europe operates on a
regional base, which is independent from the central government, their
founders can be local governments, local authority and foundations in
addition to the centralized governments. The Development Agencies were
founded in America and England with the aim of realizing the regional
development cooperatively in terms of the private and public sector (Özen,
2006).
The decrease of regional support by the centralized government and
its bulky structure has caused the small-scaled private and local actors that
372
recognize the region well to become active. Nowadays, the management of

regional development has turned into a bottom to up understanding (Keleş,
1998:4). The foundation and construction of the development agencies,
which have developed in Europe within this understanding have had a top to
down structure. The foundation of development agencies in Turkey (# 3) is
carried out with the relevant ministry application and the confirmation of the
council of ministers.
The Organizational Structures of the Development Agencies

Even though the Development Agencies in Europe differ with respect
to the applications of their countries, they consist of a general assembly,
executive board, chairman, board of supervisors, and secretary-general as
means of a general classification. The internal organization of the
development agencies is a legal structure, which consists of the key elements
like general assembly, board of supervisors, supervisory committee and
general manager (Berber and Çelepçi, 2005: 1).
Regional development council, executive board, office of secretary-
general and investment support offices take place within the construct of the
agencies in Turkey (# 1). In the regions consisting of a single province, the
executive board includes governor, metropolitan mayor, provincial assembly
chairman, chamber of industry chairman, chamber of commerce chairman
and three delegates who are selected from the private sector and/or
nongovernmental organizations by the development council. In the regions
consisting of more than one province, the board includes province governors,
metropolitan mayors (city center mayors in, non-metropolitan towns),
assembly chairmans and one representative chairman of the chamber of
commerce and industry from every province. The chairman of executive
board is governor and he or she represents the agency. Secretary-general is
the executive organ of the agency and reports to the executive board. The
agency bodies in Turkey mainly exhibit public nature. Regional actors (listed
in the part of founders) have to participate in the agencies. The centers of
agencies and their close collaboration with the government are definitely
important, however; the relationships that will be established with the
regional and local managements also become more of an important issue as
Berber and Çelepçi state (2005).
The law provides active roles to the institutions like chamber, which
are delegates of the capital part, association and foundation in the
management of development agencies. The centralized government in
Turkey has also gathered the private sector to itself in terms of solving the
planning and development problems in the regions and given the regions
more freedom economically in the fields of attracting foreign capital,
obtaining finance and investing. Yet, the fact that the management of
373
agencies depends on Ministry of Development organically prevents this idea

unarguably from being accepted.
The Legal Positions of the Development Agencies

The legal positions of agencies in Europe can be in the form of public
body, stock company, limited company, non-profit foundation, inter-
municipalities agencies, non-departmental public body and autonomous
organization (Berber and Çelepçi, 2004; 1). This variety is also seen among
the agencies that are established in the states with the same administrative
organizations and even exist among the agencies within the same country. In
the USA, there is no just one Development Agency model.
The legal positions of agencies in Turkey are not stated clearly, but
they are subject to the private law provisions in all the transactions that are
not regulated by the law and they are provided with legal entity. Also, they
are decentralization management agencies in terms of service within the
scope of regional development. The development agencies have been
associated with Ministry of Development in the central level and associated
with metropolitan municipalities, municipalities and special provincial
administrations in the local level. With Oyan’s (2006) statement, a structure
which is unsuitable to the constitutional descriptions and has no clear
identity has been constituted and it bears neither private administration nor
public administration qualification. The agencies are a legal entity which
uses the public resources and contains the important public agents in itself,
but are not public corporate entity.
The Field of Activities of the Development Agencies

The activities the Development Agencies in Europe were centered
around the goals of contributing to the economy by attracting the foreign
investors in 1950s and 1960s to provide service to the local and regional
companies by itself or in the form of partnership in the following years. EU
states the duties of the Development Agencies as: internal development,
drawing foreign investors, the services provided for entrepreneurs, the
services given to the local and regional authorities, education services,
international activities, financial intermediation, providing technical support
and supporting the research institutes (EURADA, 2006).
The activities of the agencies in Turkey are stated in the law (# 5)
shortly as the following: the preparation of regional development plans, the
support of local management plans, providing regional cooperation, to
support the researches and studies for regional development financially,
presentations for foreign investors, the follow-up of legal transactions
necessary for entrepreneurs and to support firms.
374
The Financial Resources of the Development Agencies

On which resource the financial structure of the Regional
Development Agencies will depend differs according to the politic,
economic and institutive structure of country. Besides, their financial
resources change according to the size of the field that the Regional
Development Agencies operate, their legal status, and the scope of the
service presented (Aktakas, 2004: 108). The most important financial
resources of the Development Agencies operating in Europe are public
revenues and EU funds. On which resource the financial structure of the
Regional Development Agencies will depend differs according to the politic,
economic and institutive structure of country. Besides, their financial
resources change according to the size of the field that the Regional
Development Agencies operate, their legal status, and the scope of the
service presented (Özen, 2005:6). Significant amounts of monetary
assistance by decentralization foundations (subnational structures) in order to
realize EU’s interregional competition and sustainable development policies
in member and candidate countries and their desire to provide this support
only via the regional organizations focused on this issue, not via the local
managements in the level of province or county led to a quick increase in the
number of regional development agencies in 1990s (Özden, 2006).
The financial resources of development agencies in Turkey consist of
(# 19): the transfers that will be made in the rate of 5 per thousand after the
proportion allocated for the special provincial administrations and
municipalities from the general budget tax yields are deducted, the resources
that will be provided from the European Union and other international funds,
activity revenues, the proportion in the rate of one in a hundred that will be
transmitted from the budget revenues of special provincial administrations
and municipalities in the region, the proportion in the rate of one in a
hundred that will be transmitted from the budget revenues of chamber of
industry and chamber of commerce in the region finalizing in previous year,
the donations and aids made by national and international foundations and
establishments. The fact that the agencies in Turkey are financed mostly by
public revenues supports the idea that they resemble administrative
regulation body and have top to bottom development understanding
depending on centralized government.
The Staff Structure of the Development Agencies

If the staff structure of the development agencies is examined, it is
difficult to observe a common staff structure. Because the staff structure of
each agency is developed in a way to serve the regional requirements, it does
not exhibit a common structure. Generally, it can be said that the
Development Agencies are subject to their own foundation laws in terms of
375
financial rights and wage and are subject to the law which the public staff
depends on in terms of social securities. The continuity of staff employment
depends on the performance (Güneşer Demirci, 2005a: 73). Since the
agencies in Europe adopt a more flexible structure as the staff regime, the
number of their staff changes according to the region and the activities they
do. Besides, flexible regulations, which provide possibility for the staff
employment, can be made in the working parties formed with the purpose of
supporting the activities that are supposed to be undertaken within the scope
of the agencies and committees. The staff that will be employed in the
Development Agencies is directly employed by the agency (Güneşer
Demirci, 2005a: 73)
The staff system brought for the Development Agencies in Turkey:
Services of the agencies are carried out by the support staff and the expert
staff employed according to the labor legislation clause. According to the
regulations no. 27440 Article 3; competitive examination for the staff is
performed under the presidency of the secretary-general by an assessment
board of five, which includes the two people chosen from the faculty
members by Executive board and the two people appointed by the Ministry.
The Development Ministry assigns the secretary-general among the
candidates that are determined by the Development Ministry and/or proposed
by executive board and it can dismiss him officially if appropriate. It could
have been a more suitable way for locality, if the secretary-general was hired
with the proposal or the decision of executive board and/or development
committee or the agency shareholders who know the local dynamics rather
than the Development Ministry.
The Supervision of the Development Agencies

Most of the agencies in Europe are responsible to local and/or
regional executives and some of them are responsible to co-founders or
executive board. Some of them also report to the relevant minister and
parliament. Internal and external audit are made in agencies in Turkey. In
internal audit; the activities of the agency, its accounts, transactions and
performance are inspected by the board chairman or secretary-general and an
internal auditor. Internal audit reports are presented to executive board and
development council. External audit is made by the independent auditing
firms, which are established according to the Capital Market Board
regulations. The independent auditing firms present their reports
synchronously to the Ministry of Interior and Ministry of Development (#
25). The fact that the institutions, whose public force and public resource are
transferred, are left out of the audit office supervision and made subject to
the market control as external audit rather than internal audit has received
serious criticism.
376
The Project Centers of the Development Agencies

There are One-Stop Shops as the project centers in America. They
provide service to investors and are responsible for the project coordination.
Small and relatively weak agencies establish data banks and information
services in order to accomplish their purpose and they open offices abroad,
in the capital cities of their own countries and in the presence of EU. The
70% of agencies in Europe are in this way. The powerful agencies that can
also be expressed as multifunctional agencies develop particularly organized
industrial zones, science parks and trade centers, mediate for giving regional
aid grants, ease the technology transfers and offer consulting service in
various subjects (Güneşer Demirci, 187). In Turkey, according to the
Development Agencies Investment Support Offices Regulations (# 5); the
investment support offices are established and consists of a maximum of five
experts, of whom one has to be the coordinator with the decision of the
executive board. If the number of expert staff working in the investment
support offices can not meet the needs of region and province, this number
can be increased with the decision of executive board and the consent of
Ministry. The investment support offices are responsible to the office of
secretary- general about their missions and the services offered to the
investors in the investment support offices are completely free of charge.
Among their services, it includes inventory studies, cooperation with
foundations and institutions, having mutual studies, the presentation of
working and investment atmosphere in the province, attracting the investors
to the province, conducting the transactions about state aids, following and
coordinating the permit and license transactions, informing and reporting.
The offices conduct all these works within the knowledge and coordination
of the Ministry.
Table 1: The comparison of Regional Development Agencies in Turkey and Regional
Development Agencies in Europe 85
CRITERIA Regional Development Regional Development
Agencies in Europe Agencies in Turkey
Aim Providing interregional Eliminating interregional

competition inequality
Constituent Centralized government, local Established with the

government, local authority, confirmation of the Cabinet
foundation
General Characteristics A semi-autonomous position, Compulsory participation for the

easy politics for the firms, wide- regional actors, the governor
ranging devices, flexibility, who is the highest delegate of
directing the developments government in the province and
85
It has been benefited from also the manifesto of Dulupçu and Çankaya (2004) while
preparing the table
377
chairman of the board, flexibility

within the regional development
policies, mechanical working
Organizational Structure General Assembly Executive Board, Development

Executive Board, Council, Secretary-general,
Chairman Investment Support Offices
Board of Control
Secretary-general
Legal Position Public Corporation They are the institutions which

Stock Company are subjected to the private law
Limited Company provisions in terms of agencies,
Non-profit Foundation being provided with legal entity
Public- Private Legislation and all transactions that are not
Institutions regulated by this law, and they
Inter-municipalities Agencies are decentralization institutions
Non-departmental Public Body in terms of service within the
Autonomous Organization scope of regional development
Fields of Activity Internal development, The preparation of regional

Attracting the foreigner development plans,
investors, Supporting local government
The services provided for plans,
entrepreneurs, Providing regional cooperation,
The services provided for local Supporting the researches and
and regional authorities, studies about regional
Education services development financially
International activities Presentations to the foreigner
Financial intermediation investors
Providing technical aid Following the legal transactions
Supporting the research that are necessary for the
institutions entrepreneurs
Supporting the firms
Financial Resources The funds provided by Transfers that will be made from
participants the general budget
Centralized government funds EU and other international funds
Revenues from services Activity revenues
Donations The proportion in the rate of one
EU funds in a hundred that will be
transmitted from the budget
revenues of special provincial
administrations and
municipalities in the region
finalizing in previous year
The proportion in the rate of one
in a hundred that will be
transmitted from the budget
revenues of chamber of industry
and chamber of commerce in the
region finalizing in previous year
The donations and aids made by
national and international
foundations and establishments
378
Staff Structure Dependent on its own Determined by the executive

establishment laws with regards board on condition that the
to financial rights and wage wages and daily pages of
secretary-general and other staff
Dependent on the laws that and their other financial and
public officials depend with social rights do not exceed the
regards to social security sub and upper limits determined
by Ministry
Staff is employed directly by Agency staff is subjected to Law
Development Agency of Social Insurance in terms of
retirement and social security.
Between 11-500 The employment of internal
auditor, expert and support staff
is realized directly within the
scope of agency under the
presidency of secretary-general
and a examining board.
Ministry of Development is
responsible for the employment
of secretary-general
Between 28-56
Supervision They are mostly responsible to Internal audit: responsible to

local or regional directors and executive board, secretary-
some of them are responsible to general, Internal auditor,
the related minister and executive board and
parliament, co-founders and Development Council.
executive board. External audit: responsible to
Ministry of the Interior and
Ministry of Development by
Independent External Audit
Foundations.
Project Centers One-stop shops Investment Support Offices
Conclusion
Even though the Regional Development Agencies differ from each
other in terms of the way of establishment, their functions and structures,
they have common characteristics such that they are development – oriented,
carry on a business in a certain geographical region and mobilize the region
by determining its potency. While the Development Agencies. which can be
described as the organizational form of new developmentalism mentality, are
clarifying the tradition of public state considerably, they are also candidates
to use their public power so as to legitimize their relations in public space.
The initiative in the development agency applications in Europe is mostly on
private sector delegates nongovernmental organizations. The agencies, which
aim the development in their regions through the investments made by the
private sector, are completely managed and act with the mentality of private
sector.
379
When the construct in Turkey is observed, although the aim is to

improve cooperation among the public sector, private sector and
nongovernmental organizations, and to provide the active contribution of
these parts to the processes of decision making and implementing these
decisions, it only remains as the extension of center in the province in terms
of financial support and the regional planning of development agencies. The
Development Agencies in Turkey resemble the field service of the
Development Ministry. On the other hand, the Development Agencies
should work independently from central, local and regional managements,
mobilize the potency of region and devise site-specific projects about
providing developments in social, cultural and economic fields. The
Development Agencies should stay out of the centralist structure and
mentality in order to be successful in Turkey.
It can be concluded from the results of the comparative analysis that
the Development Agencies in Turkey and Europe differ from each other in
terms of their purposes, legal positions and supervisions and they have some
similarities in terms of their founders, general features, organizational
structures, the field of activities, staff employment, financial resources and
project centers.
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382
For Education: Evaluation Of The Sustainability Of

Universal Architecture Which Includes Social Issues:
Culture, Aesthetics, And Landmarks As An
Emotional Aspect
Arq. Raul Cordero Gulá

Teacher at the University of Cuenca, Ecuador
Dr. Justo García Navarro
Teacher at UMP
Abstract
The research project indispensably complements to assess the
sustainability of the architecture, which was developed at the University of
Cuenca. This has followed a path that is not based on the main international
tools such as LEED, BREAM, CASHBE, GREEN, etc. which has been read
previously. This was for the purpose of avoiding it from being an adaptation
or a summary. This study is based primarily on the knowledge of an
emerging and diverse country like Ecuador. It also involves having a
knowledge of its different climates, cultures, and other countries of the
world. It has a comparison of the results with the main international tools and
proposes a tool with respect to all cultures. It assesses human welfare and
social deprivation. In addition, it includes something that is not addressed by
these tools i.e. the evaluation of the aesthetic milestones identity. It assesses
different buildings in the world, and highlights the value of aesthetics and
milestones. This brings about a strong presence of creativity in teaching and
the results of creative architecture design.
Keywords: Education, architecture, sustainability, esthetics, culturally,

milestones
Introduction
Poor countries, in general, consume a little amount of energy. As a
result, they have a little influence on the carbon footprint and the ecological
damage to the planet. Thus, they have a lot of social-like dwelling. In other
cases, the houses do not have basic services which leads to health problems,
unemployment, etc (Macías & Navarro (2010) [1], Ihlen (2009) [2]).
383
On the other hand, different cultures must be adequately understood.

These areas include their characteristics in some aspects that are subjective
and cultural like overcrowding. For example, the Western world has
indicators such as two people in a room. The Shoaras, for example, live
several families in a big space because of their sexual life.
These tools evaluate the heritage, the identity, esthetics, and the
milestone architectonic like part of the social aspects of the country. These
aspects should be evaluated all around the world. Subsequently, this is
accomplished by putting into consideration the different places and cultures,
where the carbon footprint and the energetic consumption are not the only
aspects for the evaluations.
Objective: To search a different tool that is not an abstract or an adaptation

of the most common. This tool is considered as sustainability in a broad and
comprehensive sense. However, in their definition, it is also considered as
part of the social, cultural, and emotional aspects.
In addition, this broad view is applied to the teaching and practice of
architectural design which focuses on creativity and milestones.
Methods
a. It is principally based on experimenting in an emergent and in a
different country like Ecuador, visiting all their different climatic zones, and
visiting other countries of the world too.
In this project, the path is not considered as the primary international
tools such as LEED, BREAM, CASHBE, GREEN, etc. Thus, this was done
such that the result is not an adaptation, a copy, or a reduction of any of
them.
b. This state confronts the proposal with the principal international
tools. It proposes a tool with respect to all cultures and the assessment of the
contributions that architecture does to the social wellbeing, human well-
being, and the assessment of the emotional aspects.
c. Application of this tool to different buildings all around the world.
e. Application of the importance of creativity to teaching and
architectural design.
Results and Discussion

A. Travelling to different climatic regions
Ecuador is a country with practically all the climates of the world
from the warm damp of the Amazon rainforest to the dry warm beaches and
deserts. Thus, the Moor is 3000 m high, while the glacier is over 5000 m
high.
384
It even also has ancestral and local cultures as well as Western

culture. This project has been participating in events in different continents.
In addition, it is applying and testing the tool in any context.
Based on the summary of the trips carried out so far, we have
produced a series of papers and articles which are recorded in table 1.
Consequently, each trip entails the testing and the refining of the tool
used for development.
Table 1. Resumen de las viajes efectuadas
Destination Cities Events and Date
SIERRA SUR, Cajas Guayaquil, Montañita, Seminar sustainability, 2013.
COSTA CENTRO Salinas. Confort diferente casa
sana
SIERRA CENTRO, Cañar, Chimborazo, Baños, Seminar sustainability, 2014.
ORIENTE TAMBO Puyo, Macas, cola de San
Pablo, Paute Cuenca
SIERRA NORTE, Quito, Mitad del Mundo, Same, Reflections Plus aspects,
COSTA NORTE Atacames, Casa Blanca 2015.
Esmeraldas
Congress Conama Madrid

España y Emiratos Madrid Valencia Dubái y
Árabes Abudabí
Evaluation of ecological
Galapagos Baltra airport
Galápagos Baltra y San Cristóbal
Exhibition in Seville 2015
and evaluation of aesthetic
ESPAÑA GRECIA Granada Córdova, Sevilla, and milestones
ITALIA Florencia, Pisa
These visits are emerging in several reflections. Below, we mention

some of these visits:
Energy and environmental aspects are not the only ones that are
important to assess in most countries of the world. Other aspects include the
contributions to social problems such as unemployment, housing, services,
health etc.
The influence of the modern architecture of cement concrete and
aluminum has spread widely. This constitutes the same architecture or the
same House in different contexts, such as warm climates and fells. Thus, this
results to inappropriate behavior against climate and culture architecture.
Therefore, it will be important to assess and reward the inclusion of
technical systems, local building materials, and bioclimate.
Aspects such as aesthetics are an essential part of the architecture.
They differ from other forms of construction, and are largely supporters of
the wonder of the beauty of the world. In the same way, milestones give
385
cities identity, self-esteem, tourism, and revitalization of the economy. Thus,

each of these points will not be treated extensively in this article by their
extension.
B. In this State, we will do a revision of the best known international
tools to see if content existent may be important in the new scheme, and that
it has not been considered.
Table [2], Comparison with tools and places, show the aspects
detected. Its difference or coincidence with the tools, shows more frequently
that the social aspects are more important in poor countries. Other aspects of
carbon footprint are more common in rich countries, while aspects of
emotion are very important in the whole world today. However, they were
almost not been considered as part of the tools up till now.
RELATIONAL MATRIX OF ASPECTS CONSIDERED AND THEIR WEIGHT
Aspects to be considered in the

proposed tool Considered in other tools Importance or weight weighted relative aspecto
PROPUESTO PARA HOY

PESO PONDERADO
almost
Much little nothing poor countries rich countries objetivo subjetivo
cuantificable
SOCIAL ASPECTS lacks and social deficits C No tienen ese problema

Contribution to reduce the housing deficit
Creation of national sources of work, in materials,
constructive system and use
Stimulate the economy to produce work and
income for the poorer classes
Availability of basic services, potable water,
electric light, convenient sewage treatment
Avoid risks of disasters
Good condition of the facilities
Minimal material, non-toxic, but according to the
cultures, climate and use
Innovation with good results
Good condition of the building 25%
Climate comfort, luminous, auditory, others, but
according to the cultures
each culture (2 hab per room does not in any
culture)
healthy House that does not cause disease
SYNTAX OR ASPECTS OF FUNCTIONAL QUALITY

Well-being of their occupants
Accessibility and inclusion of all
QUALITY OF CONTEXT
Green spaces. Special value for the native
landscape
Trade, sport, Osio, education, health
Availability of transport 0,25
386

ASPECTS OF ENERGY CONSUMPTION
Uses of bioclimatic systems, orientation,

vegetation, ventilation, walls trombe in
accordance with the climate Premiar
learning of ancient cultures
green roofs
Uses of energies renobalbles wind, solar heating,
solar photovoltaics, other
public transport, and bikes
Trails pedestrians covered from rain and sun
innovación
Real consumption of LPG, electricity, water,
Waste of energy
Management of the building, manual of use
recycling and waste materials management not so
common in emerging Paice
Environmental impact study approved 0,25
ASPECTS RELATED TO THE EMOTION

estetics more and more important more and more important
This is milestone more and more important more and more important
Conservation or rescue of heritage more and more important more and more important
Conservation of the identity and culture more and more important more and more important
Arts and crafts including more and more important more and more important
0,25
The energy consumption to the contrary

are very important for the developed
The social aspects are important for the emerging countries and less for the emerging Aspects plus are important today for all and have
countries and least developed countries countries since they are not producers of not been sufficiently treated Sumac, emotion,
Runa, Human Beens, lo social carbon footprint Llacta, Landscape, emosion
Table [2]
Therefore, we can see that there are areas considered with sufficiency
in the international tools as the energy footprint carbon recycling. On the
other hand, there are others considered as little or few tools such as social
and human shortcomings. There are others that have not been considered as
virtually nothing. They include the emotion, the aesthetic, the milestone, the
387
art, and the identity being the very last important for developed countries,
emerging countries, and the underdeveloped countries. Nevertheless, they
are means or strategies for improving this economy.
C. Tool Runa Allpa Sumac

The proposed tool collects all the aspects raised, and the different
consideration in different cultures. It pretends to be a universal tool for the
evaluation of architecture and sustainability approaches.
Then, the certification granted in this case was applied to ecological
Baltra airport in Galapagos.
Figure [1]
It was written in Kecha, Spanish, and English. Also, it can be

produced in any additional language such as in Chinese or Arabic language.
Aspects of energy consumption and carbon footprint are important
and are in a skyrocketing rate in more developed countries.
Consequently, the social aspects and its shortcomings are more
important in poor countries of the world.
Nevertheless, aspects of emotion are fundamental all over the world.
They have not been considered virtually in the evaluation of sustainability.
As a result, greater learning and contribution of this tool is the evaluation of
aesthetic and milestones. In addition, other aspects of emotion such as the
heritage art and identity are, in reality, closely related to these aspects.
Therefore, some evaluations of aesthetics and the constituents of the
milestones can be shown in the figures.
388
The Beauty And The Milestones

The milestones are not only fruits of the vanity of a few architects,
but also of his genius. Thanks to these architects that the world have today.
However, they have helped in finding them.
Being so useful and important, it is used to evaluate its presence.
However, it is a subjective issue with a specialized method of surveys. It is
followed by different groups of humans such as those who are experts, users,
and the public in general.
ASPECTOS Los aspectos subjetivos considerados en este acápite,
SOCIALES QUE son parte del bienestar de las personas tanto de las que
ATIENDEN A LA habitan la arquitectura como de quienes usan o son parte
de una ciudad
EMOCION Y SON
SUBJETIVOS
evaluación de la Plaza España Sevilla
estética
España
OBJET IVO M ÉT ODO 1 2 3
tema
usuarios de la
o ciudad
arquitecto o afín al
edificaión
usuario del barrio
con titulo de
experto calificado
Reconocer y premiar
Se llenaran opiniones y
una serie de aspectos
de por lo menos 3 tipos
1 importantes de la
de entrevistados
arquitectura y de la vida
entrevistados, minimo 2
que generalmente no
de cada tipo
son valorados.
CRIT ERIOS DE
CRIT ERIOS
EVALUACIÓN
Considera que la 2 2 2 2 2 2 2 2 2 2 2 2
construcción es la mas poner 2 si es si, 1 si es
agradable del Barrio o la tal vez, y cero si es no
zona.
ESTÉTICA
2 2 2 2 2 2 2 2 2 2 2 2
Considera que la obra
poner 2 si es si, 1 si es
estan entre las 5 mas
tal vez, y cero si es no
agradables de la ciudad
2 2 2 2 2 2 2 2 2 1 2 2
Considera ud. Que la poner 2 si es si, 1 si es
construcción es bella. tal vez, y cero si es no
SUMAS 6 6 6 6 6 6 6 6 6 5 6 6
PORCENTAGE EN CADA UNO DE LOS GRUPOS 100% 100% 96%
POCENTAGE de 99%
valoracion de la Belleza
evaluacion de la (arquitectura diferente y

condición de ser o destacada por la cual se
hito
reconoce una zona,
no un ciudad o país)
urbano
arquitectonico
ciudad
al tema
usuario del barrio o
usuarios de la edificaión
experto calificado con

titulo de arquitecto o afín
Reconocer a aquellas
obras que hacen que un Se llenaran opiniones y
lugar o ciudad o incluso de por lo menos 3 tipos
2
pais sea conocido y de entrevistados
reconocido, visitado y entrevistados, minimo 2
que por ello dinamizan de cada tipo
la economia
CRIT ERIOS DE
CRIT ERIOS
EVALUACIÓN
Considera ud que la 2 2 2 2 2 2 2 2 2 2 2 2
obra constituye un hito
para el barrio
obra constituye un hito poner 2 si es si, 1 si es
para la ciudad o la tal vez, y cero si es no
provincia si es rurral
para el País
2 2 2 1 1 2 2 2 2 2 1 1
CREA HITOS DE ALGÚN NIVEL
Considera ud que la
construccion atrae poner 2 si es si, 1 si es
turismo nacional o tal vez, y cero si es no
extranjero al pais
SUMAS 8 8 7 7 6 8 7 8 8 7 6 5
PORCENTAJE EN CADA UNO DE LOS GRUPOS 94% 91% 81%
POCENTAJE 89%
PROMEDIO
esta parte la llena el evaludor y

LA OBRA EN LOS MEDIOS DE DIVULGACION
equipo de evaluacion
La obra consta en la
mayoria de cátalogos
folletos o articulos que
promociona 95%
turisticamente a la
ciudad, o al pais,
Porcentaje
la obra es original,
apreciacion en 70%
porcentaje
Calificación en 85%
constituir un hito
importante
Realizado por: Arq. Raúl Cordero

Rev isado por equipo
389

de una ciudad
EMOCION Y SON
SUBJETIVOS
evaluación de la LA GIRALDA Sevilla
estética
España
tema
usuarios de la
o ciudad
edificaión
usuario del barrio
con titulo de
experto calificado
Reconocer y premiar
1 importantes de la
de entrevistados
que generalmente no
de cada tipo
son valorados.
CRIT ERIOS DE
CRIT ERIOS
EVALUACIÓN
Considera que la 2 2 2 2 2 1 2 2 2 2 1 2
zona.
ESTÉTICA
2 2 2 2 2 1 2 2 2 2 2 2
2 2 2 2 2 1 2 2 2 2 1 2
SUMAS 6 6 6 6 6 3 6 6 6 6 4 6
POCENTAGE de 93%

hito
reconoce una zona,
urbano
arquitectonico
ciudad
al tema

2
la economia
CRIT ERIOS DE
CRIT ERIOS
EVALUACIÓN
para el barrio
para el País
2 1 2 1 1 2 0 2 2 0 1 1
Considera ud que la
extranjero al pais
SUMAS 8 6 8 7 6 8 5 8 8 4 5 5
POCENTAJE 81%
PROMEDIO

promociona 99%
turisticamente a la
ciudad, o al pais,
Porcentaje
apreciacion en 85%
porcentaje
constituir un hito
importante

390

de una ciudad
EMOCION Y SON
SUBJETIVOS
evaluación de la METROPOOL
estética
PARASOL, "Zetas"
Sevilla España
tema
usuarios de la
o ciudad
edificaión
usuario del barrio
con titulo de
experto calificado
Reconocer y premiar
1 importantes de la
de entrevistados
que generalmente no
de cada tipo
son valorados.
CRIT ERIOS DE
CRIT ERIOS
EVALUACIÓN
Considera que la 2 1 2 1 0 0 2 2 2 2 1 2
zona.
ESTÉTICA
2 2 2 2 0 1 2 2 2 2 1 2
2 2 2 2 0 1 2 2 2 1 1 2
SUMAS 6 5 6 5 0 2 6 6 6 5 3 6
78%
POCENTAGE de

hito
reconoce una zona,
urbano
arquitectonico
ciudad
al tema

2
la economia
CRIT ERIOS DE
CRIT ERIOS
EVALUACIÓN
para el barrio
para el País
2 1 2 1 1 2 2 2 2 1 1 1
Considera ud que la
extranjero al pais
SUMAS 8 7 8 7 6 6 8 8 8 7 6 5
POCENTAJE 88%
PROMEDIO

promociona 80%
turisticamente a la
ciudad, o al pais,
Porcentaje
apreciacion en 100%
porcentaje
constituir un hito
importante

391
ASPECTOS Los aspectos subjetivos considerados en este acápite, son

SOCIALES QUE parte del bienestar de las personas tanto de las que habitan la
ATIENDEN A LA arquitectura como de quienes usan o son parte de una ciudad
EMOCION Y SON
SUBJETIVOS
evaluación de la TORRE PELLI
estética
Sevilla España
tema
usuarios de la
o ciudad
edificaión
usuario del barrio
con titulo de
experto calificado
Reconocer y premiar
Se llenaran opiniones
y de por lo menos 3
1 importantes de la
tipos de entrevistados
entrevistados, minimo
que generalmente no
2 de cada tipo
son valorados.
CRIT ERIOS DE
CRIT ERIOS
EVALUACIÓN
Considera que la 2 1 1 2 2 0 0 2 2 1 0 2
poner 2 si es si, 1 si
construcción es la mas
es tal vez, y cero si es
agradable del Barrio o
no
la zona.
ESTÉTICA
2 1 2 2 1 0 0 2 1 0 0 2
Considera que la obra poner 2 si es si, 1 si
estan entre las 5 mas es tal vez, y cero si es
agradables de la ciudad no
poner 2 si es si, 1 si 2 1 1 2 2 0 1 2 1 1 1 2
Considera ud. Que la
construcción es bella.
no
SUMAS 6 3 4 6 5 0 1 6 4 2 1 6
ORCENTAGE EN CADA UNO DE LOS GRUPO 79% 50% 54%
POCENTAGE de 61%
evaluacion de la (arquitectura diferente

condición de ser o y destacada por la
hito
cual se reconoce una
no un zona, ciudad o país)
urbano
arquitectonico
ciudad
al tema

obras que hacen que Se llenaran opiniones
un lugar o ciudad o y de por lo menos 3
2
incluso pais sea tipos de entrevistados
conocido y reconocido, entrevistados, minimo
visitado y que por ello 2 de cada tipo
dinamizan la economia
CRIT ERIOS DE
CRIT ERIOS
EVALUACIÓN
Considera ud que la poner 2 si es si, 1 si 2 2 2 2 2 1 2 2 2 2 2 2
obra constituye un hito es tal vez, y cero si es
para el barrio no
para la ciudad o la
no
Considera ud que la poner 2 si es si, 1 si 2 2 2 2 2 2 2 2 2 2 2 1
obra constituye un hito es tal vez, y cero si es
para el País no
1 0 1 1 1 0 0 1 0 0 0 1
Considera ud que la
construccion atrae
turismo nacional o
no
extranjero al pais
SUMAS 7 6 6 7 7 4 6 7 5 5 6 6
ORCENTAJE EN CADA UNO DE LOS GRUPO 81% 75% 69%
POCENTAJE 75%
PROMEDIO
LA OBRA EN LOS MEDIOS DE esta parte la llena el evaludor y

DIVULGACION equipo de evaluacion
promociona 5%
turisticamente a la
ciudad, o al pais,
Porcentaje
apreciacion en 15%
porcentaje
constituir un hito
importante

Tables [3].
392
The examples show the assessments of historical buildings and the

news of Sevilla, carried out by the project during a Congress of
sustainability.
Here, we could show a comparison of the results. This has been the
reason for other work extensively; and now, we are trying to show the
evaluation of buildings in these subjective aspects. Subjective research has
become a quantitative surveys based on methods such as Delphy for
subjective investigations.
D. Application Of The Tool To 29 Cases Of Architecture In The World

This tool is one of the thousands used for averting the cost and the
lack of universality. However, it is not intended to serve only those who
requested for it, but to reward them. This measure is applied to 29 buildings
and sites regarded as outstanding in one or more aspects: RUNE HIMANEN
BEENS, ALLPA or LANDSCAPE, and SUMAC or EMOTION. As shown
in the example, we can process the instructions below:
ESTADIO DE BEIGIN
TOOL FOR ASSESSING THE SUSTAINABILITY OF
ARCHITECTURE AND LANDSCAPE
Aspectos aquí van dos Aspectos de la
las imágenes pueden
Belleza Emoción
fotos de la
sociales variar Emoción
arquitectura
Sumaq
crea trabajo evaluada belleza

Runa
human been
Hombre
Emotion
aporta a las
carencias es un hito
de vivienda patrimonio
de servicios identidad
Allpa
dinamiza la
economia arte
confort artesania
casa sana Landscape cultura local

sitaxis culturas
funcionalidad Tierra apropiadas
uso de tecnologias alternativas Poco consumo de energias no renovables
tecnologias y savidurias ancestrales Paisaje
innovacion tecnologica limpieza y salud del entorno estrella
Las estrellas son meritos menores en cada aspecto, la luna es un merito medio, y el sol es un reconocimiento alto, equivalente a oro o platino.
Cuenca 22 de agosto del 2015 sol medio
Director colaboradores autoridad sol gigante
393
TOOL FOR ASSESSING THE SUSTAINABILITY OF

ARCHITECTURE AND LANDSCAPE
Aspectos aquí van dos Aspectos de la
las imágenes pueden
Belleza Emoción
fotos de la
sociales variar Emoción
arquitectura
Sumaq
crea trabajo evaluada belleza
Runa
human been
Hombre
Emotion
aporta a las
carencias es un hito
de vivienda patrimonio
de servicios identidad
Allpa
dinamiza la
economia arte
confort artesania
casa sana Landscape cultura local

sitaxis culturas
funcionalidad Tierra apropiadas
uso de tecnologias alternativas Poco consumo de energias no renovables
tecnologias y savidurias ancestrales Paisaje
innovacion tecnologica limpieza y salud del entorno estrella
Las estrellas son meritos menores en cada aspecto, la luna es un merito medio, y el sol es un reconocimiento alto, equivalente a oro o platino.
Cuenca 22 de agosto del 2015 sol medio
Director colaboradores autoridad sol gigante
Tables [4]
394
US-Ukraine Relations In The Post-Soviet Era
Robert G. Rodriguez, PhD

Sarah Hays
Tyler Henderson
Ricardo Garcia
Ashley Cotton
Texas A&M University-Commerce, USA
Abstract
The fall of the Soviet Union in 1991 radically altered the world order.
The Cold War was over, and the USSR became 15 independent states. This
interdisciplinary research focuses on the political history of the bi-lateral
relationship between the US and Ukraine in the post-Communist Era,
primarily by analyzing executive-level interactions between both states. The
purpose of this study is to explain how US-Ukrainian relations have evolved
from Ukraine’s independence from the USSR to the present day in an effort
to determine the future of US-Ukrainian relations in the short- and long-term
future. This study includes an analysis of US government documents, official
communications by the US, Ukrainian, and Russian governments, media
reports from all three states, and the integration of numerous academic
publications on the subject. Our central argument is that the policies pursued
by the United States and Ukraine in this time frame reflect what International
Relations scholars term “realism”. In sum, all of the realism criteria are met
in the case of US-Ukraine Relations. This leads us to conclude that as states,
the US and Ukraine will continue to act in a rational self-interested manner,
for their own self-preservation, without regard to the expressions of
international organizations.
Keywords: United States-Ukraine Relations, Ukraine, United States,

International Relations, Realism, Former USSR, Russia, Donbas, Crimea,
Orange Revolution, Maidan, US Foreign Policy, Leonid Kravchuk, Leonid
Kuchma, Victor Yushchenko, Viktor Yanukovych, Petro Poroshenko,
Vladimir Putin
395
Introduction
The fall of the Soviet Union in 1991 radically altered the world order.
The Cold War was over, and the USSR became 15 independent states. The
United States of America was then faced with reinventing its foreign policy
in the region, and began the process of establishing formal political relations
with each newly independent state of the former-USSR. Among these is
Ukraine, a state that has undergone tremendous changes over the past
twenty-five years.
This interdisciplinary research focuses on the political history of the
bi-lateral relationship between the US and Ukraine in the post-Communist
Era, primarily by analyzing executive-level interactions between both states.
Therefore, the subject matter is neatly divided into the following eight
historical periods of US-Ukraine Relations that mirror the executives elected
to the presidency of each state:
1. 1991-1992: Leonid Kravchuk & George H.W. Bush
Relations between the US and Ukraine begin with Ukraine’s transition to
democracy and the election of longtime Communist Party Leader Leonid
Kravchuk as the newly independent state’s first democratically elected
president. Then-US President George H.W. Bush assisted Ukraine’s
transition with an eye toward dismantling the country’s nuclear arsenal.
2. 1993-1994: Leonid Kravchuk & Bill Clinton
Bill Clinton pressured Ukraine to become a non-nuclear state to sign a
Non-Proliferation Treaty and establishing a Trilateral Statement between
the US, Ukraine and Russia to guarantee Ukraine’s security.
3. 1994-2000: Leonid Kuchma & Bill Clinton
During Clinton’s second term in office, which coincided with Leonid
Kuchma’s reign of power in Ukraine, the pursuit of NATO membership
for Ukraine, the resolution between Ukraine and Russia over the
stationing of Russia’s Black Sea Fleet in Crimea, the adoption of the
Trilateral Statement and Budapest Memorandum that was to guarantee
Ukraine’s territorial integrity, and funding to shut down the Chernobyl
plant were all major themes.
4. 2001-2004: Leonid Kuchma & George W. Bush
By the time George W. Bush ascended to the US presidency, Kuchma’s
scandalous involvement in the Heorhiy Gongadze murder and Ukrainian
sales of military equipment to Iraq were beginning to unravel and had
dire effects on US-Ukrainian relations.
5. 2004-2008: Victor Yushchenko & George W. Bush
The Orange Revolution popular movement that brought Victor
Yushchenko to power, and George W. Bush’s reelection set the tone for a
revival in US-Ukraine relations.
6. 2009-2010: Victor Yushchenko & Barack Obama
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The demise of the Orange Revolutionaries resulting in the ironic election

of Victor Yanukovych, and the shift in US foreign policy objectives
brought upon by the election of Barack Obama to the US presidency
resulted in a new era for both Ukraine and the United States.
7. 2010-2014: Viktor Yanukovych & Barack Obama
Ultimately, Yanukovych’s rejection of the EU Association Agreement
would bring US-Ukraine relations to the forefront of politics in both
states. Unlike the Orange Revolution a decade before, the protest
movement that came to be known as the Euromaidan would turn violent,
serving as a catalyst that would result in a dramatic series of events
including Yanukovych’s self-exile to Russia, the Russian annexation of
Crimea, revolts by pro-Russian forces in the Donbas; US economic and
military assistance to Ukraine, the downing of a Malaysia Airlines by
pro-Russian forces acting in Ukraine, and a series of US economic
sanctions on Russia.
8. 2014-Present: Petro Poroshenko & Barack Obama
Eventually, the election of chocolate magnate Petro Poroshenko to the
Ukrainian presidency, and the pursuit of the Minsk I & II ceasefires
between Ukrainian and Pro-Russian forces would lead the US and
Ukrainian foreign policies to become intertwined.
The purpose of this study is to explain how US-Ukrainian relations
have evolved from Ukraine’s independence from the USSR to the present
day in an effort to determine the future of US-Ukrainian relations in the
short- and long-term future. This study includes an analysis of US
government documents, official communications by the US, Ukrainian, and
Russian governments, media reports from all three states, and the integration
of numerous academic publications on the subject. Our central argument is
that the policies pursued by the United States and Ukraine in this time frame
reflect what International Relations scholars term “realism”.
US-Ukraine Relations 1991-1992: Leonid Kravchuk & George H.W.

Bush
Following Ukraine’s independence, the US and in particular the 41st
US President George H. W. Bush administration (1989-1993, referred to
hereafter as Bush I to avoid confusion with his son and 43rd President George
W. Bush), viewed Ukraine as a delicate area with a potential to ignite and
disrupt relative peace in the region. Therefore, American authorities initially
backed Russia as a regional power because they believed Russia’s central
power could maintain democracy and peace in the region and had agreed to
continue the track towards the Treaty on the Non-Proliferation of Nuclear
Weapons (NPT) (Yekelchyk 2015, 69).
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The Bush I administration initially preferred to deal with Russia and

not so much Ukraine because it had a prior history of negotiation with the
USSR (Kubicek 1999, 548). The 1991 Nunn-Lugar Act was initiated to
secure and dismantle nuclear weapons in the former USSR. The 1991 act
also provided funding and expertise for former Soviet states, including
Ukraine to dismantle their nuclear weapons (Gak 2004, 106-135).
The Ukrainian Parliament declared its independence from the USSR
on August 24, 1991, Leonid Kravchuk was elected as Ukraine’s first
president as an independent nation, and on December 25 1991, the USSR
was dissolved. A month later, the US approved a memorandum for the
Secretary of Defense for humanitarian assistance to provide the former
USSR, including Ukraine (US Government Publishing Office 1992a). On
January 22, 1992, President Bush I stated, “As we begin a new year and
chart our course for the rest of this decade, let us bring equal commitment to
the challenge of helping to build and sustain democracy and economic
freedom in the former USS.R., just as we did in winning the cold war. Let us
help the people throughout the Independent States to make the leap from
communism to democracy, from command economies to free markets, from
authoritarianism to liberty. And then let us pull together to win the peace in
this post-Cold-war era (US Government Publishing Office 1992b).”
The nuclear weapons stationed in Ukraine, and Ukraine’s inability to
negotiate with its former partner Russia, meant the US would have to assist
in negotiating an agreement between the three in order to reduce and disarm
some of the nuclear weapons located in the former Soviet Union (Fink 1997,
12). Roman Popadiuk became the first US ambassador to Ukraine on March
27, 1992, and the first US embassy was established in the country (American
Reference Library 2001, 1) Following Popadiuk’s installment, Bush sent a
letter to congressional leaders stating “we have already seen an improvement
in the willingness of these new governments to adhere to arms control
obligations (US Government Publishing Office 1992c).
President Kravchuk then visited the US on May 6, 1992 and met with
Bush I to sign agreements on economic and security issues. After the
“successful meeting”, Bush I voiced his opinion on the outcome of the
negotiations, “We welcome President Kravchuk’s assurance that Ukraine will
remove all nuclear weapons from its territory and join the Non-Proliferation
Treaty as a non-nuclear weapons state (US Government Publishing Office
1992d).” Kravchuk said that about 50% of the nuclear tactical weapons had
been withdrawn and the rest would be removed by July 1, 1992 (US
Government Publishing Office 1992d). The meeting also included talks
about economic assistance from the US to help rebuild and establish a new
currency in Ukraine through a commodity credit of $110 million dollars to
allow the sale of American commodities that could possibly strengthen the
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free market system and expand trade with Ukraine (US Government
Publishing Office 1992d). After the meeting, Bush I thanked Kravchuk for
the agreements signed by both governments and changed Ukraine’s status to
a most-favored nation, which was a long way from its status only two years
prior, and hinted toward the establishment of future agreements. President
George H. W. Bush expressed the US stand to support a “democratic”
Ukraine, which sent a clear signal that Ukraine should remain on a road
towards democracy or face losing US assistance.
Ukrainian concerns over the heavily ethnic-Russian population
regions in Ukraine became apparent soon after the USSR’s dissolution.
Significantly, Kravchuk addressed his concerns over the issue of Ukrainian
security during a joint press conference with Bush I by discussing political
forces in Russia and their attempted territorial claims to parts of Ukraine.
Kravchuk wanted some form of guarantee to ensure the national security of
Ukraine, specifically from Russia. There was a question on whether Ukraine
was afraid of losing the Crimea region to Russia. Kravchuk responded that
the 1954 Act to transfer Crimea to the Republic of Ukraine from the USSR
was “totally legitimate”, but that there are “some forces from the outside that
stimulate and instigate separatist moods” (US Government Publishing Office
1992d). Kravchuk provided the Russian vice-president Alexander Rutskoy’s
statement that “Crimea is Russian” as an example and proclaimed his wish
for peace in the region (US Government Publishing Office 1992d). The
highly ethnic Russian populated Crimea region has been vastly contested by
ethnic Ukrainians, Crimean Tatars, and Russians alike. In sum, while Bush
I’s concerns dealt specifically with the NPT, President Kravchuk was more
focused on the territorial and economic issues that revolved around the future
security of an independent Ukraine. On July 2 1992, Bush I submitted a
yearly report on NPT and thanked the presidents of Ukraine, Kazakhstan,
Russia and Belarus for their cooperation to fulfill the withdrawals of tactical
nuclear weapons from the former Soviet Republics (US Government
Publishing Office 1992e).
US-Ukraine Relations 1993-1994: Leonid Kravchuk & Bill Clinton

William Jefferson Clinton (Bill Clinton) became president of the
United States of America in January 1993 and served two terms until January
2001. The Clinton administration believed that improving relations between
the US and Ukraine was critical because if Ukraine returned to Russia it
would also mean the return of Russia as an empire (Yekelchyk 2007, 195). In
addition, Ukraine’s nuclear armament was a threat to the US and world peace
in general. Therefore, the Clinton administration switched from the
“pressure” tactic mostly used by the previous Bush I administration and
focused more on making Ukraine a partner in the negotiations in order to
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gain international security through the NPT. The strategy pursued early on by
the Clinton Administration illustrates a change from the previous
administration, and was more inclusive of Ukraine in its negotiations.
On January 8 1994, President Clinton sent a memorandum to the
Secretary of Defense on the assistance to the states of the former Soviet
Union (US Government Publishing Office 1994a). In the memorandum,
President Clinton expressed the importance in assisting Ukraine and the
region to improve security for the US and the world in general. President
Clinton stated, “The political and economic transformation of the Newly
Independent States (NIS) of the former Soviet Union into peaceful market-
oriented democracies will directly reduce the security threat to the
United States and lead to substantial savings in the cost of the defense of the
United States (US Government Publishing Office 1994a).” In a news
conference held in Kyiv on January 12, 1994, President Clinton spoke about
the willingness of all three presidents (Clinton, Kravchuk, and Russian
President Boris Yeltsin) to sign the agreement that would commit Ukraine to
eliminate its nuclear arsenal and how the agreement would increase
Ukraine’s security as well as the entire world. Their meeting centered around
the strategic importance of the Ukrainian territory, a US invitation for
Ukraine to participate in NATO’s Partnership for Peace (PFP), and the
enhancement and expansion of economic relations between both countries
(US Government Publishing Office 1994b). President Clinton also
announced an enterprise fund set up for the region to assist new small
businesses and existing firms that sought to privatize and he expressed that
US policy guarantees to assist Ukraine economically and in terms of security,
depended on Ukraine’s pledge to follow through with its plan denuclearize.
President Kravchuk recognized nuclear weapons as the most important
problem facing the world during that time period and acknowledged the
importance of economic support to Ukraine as well as his willingness to
participate in NATO’s PFP (Clark and McGwire 2008, 1281-1287).
The process to make Ukraine a Non-Nuclear State would become
closer following the signing of the Trilateral Statement between US, Russia,
and Ukraine. On January 14, 1994, the Trilateral Statement was signed by all
three leaders at a meeting in Moscow. After the signing ceremony, President
Kravchuk said that Ukraine was also guaranteed compensation for the
enriched uranium once the nuclear warheads had been dismantled as well as
security assurances from both US and Russia (US Government Publishing
Office 1994c).
In March 1994, President Clinton informed Congress about his
resolution to add Ukraine to the Generalized System of Preferences (GSP),
which would allow Ukraine access to the US market by adding it to the list
of developing countries (US Government Publishing Office 1994d). At a
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news conference to welcome President Kravchuk and his delegation at the

White House, President Clinton expressed his contentedness with Ukraine’s
signing of the TA, which allowed the removal of 1,800 nuclear warheads
from Ukraine and also ratified START I (US Government Publishing Office
1994d). President Clinton thanked and praised the Kravchuk administration
and Ukrainians for their ability to move forward with democracy in Ukraine.
Notably, President Clinton re-assured Ukraine of US support for the
independence, economic stability and territorial integrity of Ukraine. Clinton
also hinted at additional economic support from international financial
institutions, Nunn-Lugar funds and G-7 nations that totaled to $700 million
in assistance for the year 1994 (US Government Publishing Office 1994d).
Clinton was asked about Russian imperialism and whether it threatened the
stability of an independent Ukraine. President Clinton responded by pointing
to the “Crimean issue” as an example that things could be worked out
through Ukrainian/Russian policies (US Government Publishing Office
1994d). However, President Clinton seemed more concerned for the
immediate issue of the NPT and less attentive to any territorial disputes
between Ukraine and Russia. When asked about additional US assistance,
President Clinton reiterated the US willingness to assist Ukraine with $700
million for denuclearization and economic assistance.
In sum, President Leonid Kravchuk left a lasting image as a great
compromiser for Ukraine because of his ability to accommodate both sides
of the political spectrum. President Kravchuk led the way for the
independence of Ukraine and followed through with policies that appeased
both the US and Russia while at the same time assuring Ukraine’s place as a
new democracy. During his administration, Kravchuk was able to negotiate
Ukraine’s deal on NPT in exchange for economic and security assistance
from the US. The US was more focused on the denuclearization of the region
and most of the necessary steps to remove the nuclear weapons from Ukraine
had been worked out. Kravchuk succeeded in making the Ukrainian
language the national standard for education and civil service that
contributed to a sense of Ukrainian identity. However, the language issue,
the use of the new blue and yellow Ukrainian flag and the new national
anthem led to serious opposition in the heavily ethnic Russian areas of the
east, which contributed to the division of Ukrainian society. This, along with
blatant corruption, and economic collapse led to early presidential elections
held in June and July 1994 when Kravchuk was defeated and succeeded by
his Prime Minister Leonid Kuchma.
US-Ukraine Relations 1994-2000: Leonid Kuchma & Bill Clinton

During Kuchma’s first presidential term, Ukraine became the first
country of the Commonwealth of Independent States (CIS) to sign a
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cooperation agreement with NATO as part of the Partnership for Peace

Program in 1995, and announced its desire to join the European Union in
1996 (Yekelchyk 2015, 70). It was also at this time that there was a
coincidence of interests that inflated US-Ukraine relations to what was then
called a “strategic partnership” where Ukraine was described as the
“keystone in the arch” of European security (Kuzio 2003b). It seemed that
during Kuchma’s first term, Ukraine was on its way to becoming a
successful functioning democracy and forging strategic partnerships with
other democratic countries. US-Ukraine relations improved between 1994-
1996 because the US saw Kuchma as a reformer whose government program
would obtain support from the IMF and World Bank; Ukraine’s reward for
this was becoming the third-largest recipient of US aid (Kuzio 2003b). With
the US by its side, it was hopeful that Ukraine in the 1990s could become a
functioning democratic state and a future member of NATO.
Five months after Leonid Kuchma was elected president of Ukraine,
Kuchma met with US President Bill Clinton on November 22, 1994, to
discuss economic and nuclear reform. During the November 1994 meeting,
President Clinton assured President Kuchma that the United States would
continue to work with Ukraine to dismantle its nuclear arsenal while
providing foreign aid (Clinton & Kuchma 1994). Kuchma and Clinton
signed the Charter of Ukrainian-American Partnership, Friendship, and
Cooperation and the Agreement of Cooperation on Space Research for
Peaceful Purposes. As for Ukraine’s interest in joining NATO during
Kuchma’s presidency, Clinton encouraged it economically, politically, and
in terms of security; and assured that he would not get in the way or do
anything that would exclude the possibility of Ukrainian membership to
NATO (Clinton & Kuchma 1994). The Ukrainian parliament voted
overwhelmingly to make Ukraine a nuclear-free country and agreed to carry
out two major arms control agreements on December 5, 1994.
Ukraine’s parliament placed a few conditions on the treaty, known as
the Budapest Memorandum on Security Assurances, whereby the US,
Russia, and the United Kingdom agreed they would respect Ukraine’s
borders and never use nuclear weapons against it (Greenhouse 1994). The
Budapest memorandum was reaffirmed in 2009 by the United States and the
Russian Federation. Within the memorandum, the Russian Federation, the
United Kingdom, and the United States express their commitment to respect
the independence, sovereignty, and the existing borders of Ukraine. The US,
Russia, and UK agreed to refrain from economic coercion designed to
subordinate Ukraine’s sovereignty and also stated that the three countries
would seek immediate United Nations Security Council action to provide
assistance to Ukraine if Ukraine should become a victim of aggression or an
object of a threat of aggression in which nuclear weapons are used. Finally,
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Russia, the US, and the UK agreed not to use any nuclear weapons against
any non-nuclear weapon state of the NPT, except in the case of an attack on
themselves, their territories or dependent territories, their armed forces, or
their allies (Budapest Memorandums on Security Assurances 1994).
In February 1996, Freedom House honored Kuchma as the 43rd
recipient of the Freedom Award for contributions to world peace, regional
security, and inter-ethnic cooperation. The organization had strong ties to
Ukraine in 1996 and chaperoned Kuchma’s trip to the US, where he met with
President Clinton and spoke about Ukraine’s painful transition from an
authoritarian regime to a democratic system of government, and the
importance of Ukraine’s new constitution that would help deepen the
democratic development of Ukrainian society and legally provide safeguards
against the threat of returning to authoritarian political control (Lew 1996).
On May 31, 1997, Russian President Boris Yeltsin visited Kuchma in
Kyiv to sign a Friendship Treaty. Yeltsin specifically stated that within this
treaty, Russia would respect and honor the territorial integrity of Ukraine,
despite the urging of Russian leaders to try to claim the city of Sevastopol in
the Crimea as Russian (Specter 1997). The main points of the treaty stress
political and commercial cooperation between the two countries, and it
includes a joint statement on the Black Sea Fleet that permitted Russia to
operate on Ukrainian territory. The Agreement on Status and Conditions of
Deployment of the Russian Black Sea Fleet on the Territory of Ukraine
established the terms of the Russian Black Sea Fleet presence in Ukraine for
20 years, and stipulated that its activity would be carried out in accordance
with universally accepted norms of international law (Ukrainian Weekly
1997). It also assured the people of Sevastopol that their social well-being
would remain important to the leaders of both countries and that the city
would not become a military annex of Russia (Specter 1997).
That same year, the Congressional Ukrainian Caucus was founded in
the US House of Representatives. The creation of the Caucus was announced
to the public at a reception held at the Embassy of Ukraine in the US,
commemorating the first anniversary of the adoption of the Ukrainian
Constitution written under Kuchma. The Caucus is aimed at expanding
bilateral Ukraine-US cooperation, including authoring legislation,
disseminating information to members of Congress about current political,
economic, social, and cultural events occurring in Ukraine, as well as
drafting recommendations on the further development of US policy toward
Ukraine (Embassy of Ukraine in the United States of America 2012). The
main goal of the Caucus is to support Ukraine in democratization and
market-oriented reforms, as well as to shape the US Congress official
position regarding Ukraine’s success in their implementation.
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President Kuchma narrowly won a second term as president in 1999

thanks to his control of the media and his willingness to engage in political
manipulation, including ballot stuffing (Yekelchyk 2015). The following
year, President Bill Clinton visited Kyiv to advance and deepen the strategic
partnership between the US and Ukraine. Clinton announced that President
Kuchma would shut down the Chernobyl nuclear power plant and the US
would pledge $78 million for the Chernobyl Shelter Fund to contain any
radiation from the destroyed reactor, and another $2 million to expand efforts
to improve safety at Ukraine’s other power plants (Clinton 2000). Clinton
announced a 5-year, $25 million business development program to help
small and medium-sized businesses in Ukraine to participate in the growing
economy. It was also mentioned that because of Ukraine’s efforts to prevent
missile proliferation, the US eliminated commercial space quotas to expand
US cooperation with Ukraine’s space program (2000).
Ukraine’s record on human rights and democratization since the late
1990s has been negatively assessed by many Western governments and think
tanks (Kuzio 2003a, 23). This is due, in part, by a stream of allegations on
the inner workings of the Kuchma regime known as “Kuchmagate” that were
publicized in the Western media. On September 16, 2000, a journalist named
Heorhiy Gongadze disappeared. Gongadze was known for speaking out
openly against the government and used his popular radio show and website
to expose the widespread corruption in Kuchma’s cabinet (Bailey 2013).
Gongadze’s body was found decapitated and burned in November 2000. The
questionable handling of the body and the autopsy reports created the
impression that someone was trying to hide something, and suspicion
focused on Kuchma’s government (D’Anieri 2007). Gongadze’s body was
found the same month the tapes were released that contained a recording of
Kuchma ordering his Interior Minister, Yuriy Krawchenko, to deal with
Gongadze. Krawchenko is then heard on the tapes telling Kuchma that this
was to be undertaken using his “White Eagles” special police unit (Kuzio
2003a, 23). Due to this political scandal, the Committee to Protect
Journalists, based in the US, ranked President Kuchma in the top ten worst
“enemies of press freedom” in 1999 and 2001 (Kuzio 2003a, 23). The
Kuchmagate scandal was also one of the first scandals that led to a decline in
the relationship between the US and Ukraine. Beginning around the year
2000, the US-Ukraine strategic partnership that had developed under
President Clinton floundered and Ukraine’s relationship with the US fell to
its lowest level by the end of Clinton’s presidency; Kuchma became isolated
in the West (Kuzio 2003a, 26).
404
US-Ukraine Relations 2001-2004: Leonid Kuchma & George W. Bush

On December 15, 2000, student protesters known as the Pora Youth
Group gathered in Kyiv’s Independence Square and demanded
accountability from their government, calling on Kuchma to step down from
office (Bailey 2013). By February 2001, the opposition parties that ran in the
1999 elections joined the protesters, and the European Union began an
inquiry into the Gongadze murder case (Bailey 2013). The movement also
gained support from the Ukrainian Socialist party, represented by Oleksandr
Moroz, and a selection of other marginalized political groups in Ukraine.
Protesters carried signs and created slogans to protest the corruption and
oppression of their government, calling their movement “Ukraine Without
Kuchma.” On March 9, 2001, the government ended the crisis by forcibly
removing the protesters, arresting many of them, as the Berkut (special
police forces) struck protesters with batons (Bailey 2013). These violent
actions by the Kuchma government solidified the Ukrainian opposition
around Victor Yushchenko and Yulia Timoshenko.
In the United States, George W. Bush (hereafter referred to as Bush II
to avoid confusion with his father), assumed power on January 2001, and
within two months of taking office wrote a letter to Kuchma assuring him of
the important place Ukraine held in American foreign policy and the
important role Ukraine had in building a stable and prosperous Europe (Bush
2001). Nevertheless, Bush II refused to meet with Kuchma until the
Gongadze scandal was resolved. After the September 11 terrorist attacks on
the US, everything that was not directly related to the war on terror was
downgraded in the list of US foreign policy priorities, and the entire post-
Soviet space found itself in that category (Dubovyk 2006, 2).
By September 2002, US-Ukraine relations took an even sharper turn
for the worse as an FBI probe showed Kuchma had authorized the sale of
Kolchuga aerial surveillance systems to Iraq (Kuzio 2003a, 25). In response
to the military equipment sales, the US put a hold on a portion of its aid to
Ukraine. US foreign assistance to Ukraine, which had been the third largest
after Israel and Egypt in the 1990s, declined by nearly half from $229
million in 2001 to $125 million in 2002 (Kuzio 2003a, 26). After the Iraqi
scandal became public, Kuchma was cold-shouldered by Western and NATO
leaders at a November 2002 NATO summit (Kuzio 2003a, 25). US
Congressman and co-chairman of the Ukrainian Caucus, Bob Schaffer, wrote
a letter to Bush II urging him against meeting with Kuchma during the
summit.
Prior to Bush II attending the 2002 NATO summit in Prague, the
letter stated that Kuchma clearly expressed his intention to violate United
Nations sanctions imposed in Iraq by approving the sale of Kolchuga aerial
surveillance systems (Brama 2002). Schaffer wrote that Kuchma’s behavior
405
was reckless and he directly threatened the lives of US soldiers and those of
US allies. Schaffer also urged Bush II to isolate Kuchma and his associates
while improving relations with other Ukrainian officials. Schaffer claimed
that Ukraine is vital to the long-term security of the US and NATO allies,
and it is in America’s interest to support the people of Ukraine in their quest
for permanent independence.
By 2003, Relations between the US and Ukraine were at their lowest
level since the USSR disintegrated (Kuzio 2003a, 26). However, Kuchma
sent Ukrainian troops to Iraq in September of 2003 as part of the
international stabilization force to win the good graces of the US and Great
Britain, and on June 5, 2003, the Ukrainian parliament approved to send
1,800 peacekeeping troops to Iraq. (Zalizniak 2003). During the Iraq War,
the Ukrainian newspaper Dzerkalo Tygnia published a poll that showed 90%
of Ukrainians opposed military solution to the crisis and only 4.6% approved
the war; while 38% of Ukrainians agreed that Saddam Hussein was
dangerous for peace in the world, 57% said the same for George W. Bush
(Zalizniak 2003).
On September 11, 2004, Kuchma sent a letter to Bush II promising
that Ukraine would remain true to its commitments as an active participant in
the Anti-Terrorism Coalition and would do its best to counter terrorism
(Ukrainian Weekly 2004). Clearly this letter was written to Bush II as a way
to regain the US’s trust after the Kuchmagate and Kolchuga scandals. US-
Ukraine relations towards the end of Kuchma’s second term were in decline,
to say the least, and many US officials were hesitant to trust Kuchma’s
politics. The stage was now set for a de facto referendum on Kuchma’s ten
years in office marred by crises and scandals, with the presidential election
scheduled for October 31, 2004 (Kuzio 2005).
US-Ukraine Relations 2004-2008: Victor Yushchenko & George W.

Bush
The 2004 Ukrainian presidential election was mired in controversy.
Victor Yushchenko and Victor Yanukovych had received 39.22% and
39.88% of the vote, respectively. Since neither gained the required 50% to
win the election outright, a run-off election was scheduled to be held three
weeks later. The election was serving as a benchmark for Ukrainian
democracy- future relations with the United States and the West as a whole
depended upon free and fair elections for the next Ukrainian president. The
United States did not officially prefer either candidate, though Yushchenko
was viewed as more friendly with the West. The US emphasis was on free
and fair elections.
After the election, the Ukrainian Central Election Commission
reported that Mr. Yanukovych had won the run-off, with 49.42 percent of the
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vote in comparison to Mr. Yushchenko’s 46.7 percent, though most exit polls
had shown former Minister of Finance Yushchenko having a significant lead
over Prime Minister Yanukovych (108 S.R. 485). Nongovernmental
organizations (NGO), Ukrainian observers, and representatives for foreign
governments, among them US Senator Richard Lugar, an Indiana
Republican, had witnessed brazen violations of Ukrainian campaign law and
“international standards for democratic elections” (108 S.R. 485). Less than
a day after the election ended, before the winner had even officially been
declared, tens of thousands of protesters had gathered at Independence
Square (the Maidan) in Kyiv. Protests broke out across Ukraine, as more and
more Ukrainians gathered at the Maidan. The United States government, the
Organization for Security and Cooperation in Europe (OSCE), and other
international actors were quick to condemn the election, with the exception
of the Commonwealth of Independent States (CIS). Russian President
Vladimir Putin allegedly congratulated Prime Minister Yanukovych on his
win before the Central Election Commission (CEC) had even officially
declared the results; the Bush administration filed a complaint with the
Russian ambassador to the United States in response (Torbakov 2004). The
Orange Revolution, as the protests were now being called, remained
remarkably nonviolent, with neither the protestors nor Ukrainian government
resorting to violent measures.
On 24 November, the Ukrainian Supreme Court barred the CEC from
publishing the official election results, preventing Mr. Yanukovych’s
inauguration as president until the court could review the allegations of voter
fraud. Eventually, both candidates agreed on the need for another election.
The Ukrainian Supreme Court ruled that the November 21 election was
invalid and that a new runoff election would be scheduled for December 26
(108 S.R. 487). The US Department of State was quick to respond to these
developments and provided an additional three million dollars in funding for
the 26 December election to “support election observers, exit polling,
parallel vote tabulations, training of election commissioners, and voter
education programs” in addition to the $13.8 million in election-related
assistance that had already been provided in 2004 (US House 2004). Future
policy, regardless of which candidate won, depended upon a free and fair
election.
After the rampant fraud of the earlier elections, early reports of the
December 26 run-off by observer organizations were promising. Overall, the
electoral process had improved significantly over the past month with
international observers reporting more balanced media coverage, the ending
of editorial instructions for journalists by the government, and less abuse and
misuse of state resources in pressuring voters. As in the prior elections, CIS
observers differed from their Western counterparts in their analysis of the
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election. The Russian reaction was a sole voice of dissent against the other
observing organizations. Yushchenko announced his victory just hours after
the polls closed, though his rival Yanukovych refused to concede the election
until the CEC announced the official results on January 10. Though the
United States commended Ukraine for a democratic election immediately
after it had taken place, it reserved its congratulations for Yushchenko’s
election until the official results were announced. On January 22, 2005, the
evening before Yushchenko’s inauguration, Bush II personally telephoned
Yushchenko to congratulate him on his victory and affirm the United States
support of Ukraine.
In early February 2005, Senators John McCain and Hilary Clinton, a
Democrat from New York, led a delegation of 11 members of Congress to
Kyiv and met with newly appointed Prime Minister Tymoshenko and other
members of the Ukrainian government to discuss Ukraine’s dependency on
Russian energy and the normalization of trade relations between the US and
Ukraine (Nuzhinskaya 2005).
In Ukraine, in contrast to the optimism of the United States, the
reaction to the Orange Revolution and second run-off election was somewhat
mixed. Less than six in ten Ukrainians believed that the December 26
election was “completely or mostly fair;” that number rose to 87% for
Yushchenko supporters and plummeted to 13% for Yanukovych supporters
(IFES 2005a, 3). More importantly, the revolution had somewhat alienated
Crimea and eastern Ukraine from the rest of the country. The differences
reported between Yanukovych and Yushchenko supporters were magnified
in these areas. Reflecting their ethnic makeup, they were far more likely to
support strengthening relations with Russia in comparison to Ukrainians in
other areas. This rift would continue to grow over the upcoming years.
The next significant step in US-Ukraine relations was at the NATO
Summit in Brussels in late February 2015. President Yushchenko was the
only non-NATO head of state to attend, and he met with Bush II in person
for the first time before the summit. President Bush stressed that “it’s up to
President Yushchenko and his Government and the people of Ukraine to
adapt the institutions of a democratic state… but we want to help them
achieve that work” (US Government Publishing Office 2005a). To that end,
he announced additional funding from the United States towards NATO’s
newly created small arms disarmament program for Ukraine (US
Government Publishing Office 2005a). Separately, a few weeks later the
House authorized an additional $33.7 million in assistance for Ukraine in an
emergency appropriations act (Cong. Rec. 2005, 151, pt. 31, H1471),
although this amount was nearly doubled after President Yushchenko’s visit
to the United States in April 2005.
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At the summit President Yushchenko announced, “Ukraine has made

its position clear about joining the Membership Action Plan” (NATO 2005).
Shortly after the summit, however, the government of Ukraine announced
that it was withdrawing all Ukrainian troops from the NATO mission in Iraq
by the end of the year. In response, Senator Lugar stated that this withdrawal
“was not a plus factor” in Ukraine’s relationship with the United States but
the Yushchenko administration was handling the situation “tactfully” and he
remained enthusiastic about the prospects of economic reform in Ukraine
(Bihun 2005).
President Yushchenko’s visit to the United States in April 2005 was a
marker of the growing relationship between Ukraine and the US. Together,
Yushchenko and Bush II reiterated Ukraine’s intention to “move closer to,
and ultimately join European, Euro-Atlantic and international institutions”
with full US support (US Government Publishing Office 2005b). The press
release announced the two presidents’ support of permanent normal trade
relation status between the two nations, mirroring bills that had already been
introduced in Congress (US Government Publishing Office 2005b). They
announced the creation of a dialogue about Ukraine’s energy sector between
the energy departments of each nation for the “restructuring and reform of
Ukraine’s energy sector,” which was dependent on Russian natural gas (US
Government Publishing Office 2005b). In addition to a general expansion of
healthcare-related assistance for Ukraine, the United States provided an
additional $45 million towards the Chernobyl Shelter Implementation Plan,
though it was noted that in the future “US assistance to Ukraine will
particularly focus on solidifying democratic advances through anti-
corruption and rule-of-law programs… and other steps to improve electoral
institutions and practices” (US Government Publishing Office 2005b). Last,
to facilitate contact between Ukraine and the United States, visa
requirements in Ukraine for Americans were eliminated while the United
States reduced visa fees for Ukrainians. President Yushchenko addressed a
Joint Session of Congress during his visit. He stressed the reforms that
Ukraine had been undertaking for the past several months, noted the
increased independence of the media and the government’s commitment to
judicial reform, and assured that the parliamentary elections scheduled for
March 2006 would be free and fair. He reiterated his government’s intentions
to strengthen ties with the West, with a “vision of the future [with] Ukraine
in a united Europe” and that “Ukraine wishes to guarantee security to its
citizens… it is only logical that we target our efforts towards the integration
to NATO” (Cong. Rec. 2005, 151, pt. 38, H1785). The goal of Yushchenko’s
visit to the United States was to “establish a new era in Ukraine-US
relations… a new Ukraine offers the US a genuinely strategic partnership”
(Cong. Rec. 2005, 151, pt. 38, H1785). Overall, President Yushchenko’s visit
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marked the beginning of a major step forward in Ukraine-US relations that

continued to manifest through the rest of 2005.
In early May 2005, at the administration’s request, Congress
increased the emergency appropriations allocated to Ukraine in March from
$33.7 million to $60 million in aid earmarked for the “government of
Ukraine’s highest priorities for political and economic reform, including
anti-corruption initiatives and support for the upcoming parliamentary
elections” (Cong. Rec. 151, pt. 38, H3007). In June, US Senator Chuck
Hagel, a Republican from Nebraska, led a high level delegation to Kyiv to
meet with senior Ukrainian officials where they discussed “strengthening
bilateral ties in defense and economic affairs” and he “congratulated the new
Ukrainian government on its commitment to adopting market-oriented
economic reforms that will promote a healthy business climate and ensure
long-term prosperity” (Embassy of the United States to Ukraine 2005).
In late August, Senator Lugar, escorted by freshman Senator Barack
Obama, a Democrat from Illinois, travelled to Kyiv to discuss an expansion
of the 1991 Nunn-Lugar Act, which had established the Cooperative Threat
Reduction Program to fund the elimination of weapons in the former Soviet
Union. The new agreement brokered by Senators Lugar and Obama included
initiatives to expand biological threat capabilities in Ukraine by funding the
creation of “epidemiological laboratories that store biological pathogens and
[to] establish a national network of epidemiological monitoring stations” that
could effectively combat outbreaks of infectious disease “whether naturally
occurring or as a result of bioterrorism” (Sedova 2005). The senators also
discussed economic relations with the Ukrainian government. On August 31,
the Office of the US Trade Representative announced that it would be ending
a $75 million sanction on Ukrainian imports to the United States in response
to the Rada passing laws that improved intellectual property rights in
Ukraine, further easing access to the WTO (US Trade Representative 2005).
In December 2005, Secretary of State Condoleezza Rice spoke to
students at Taras Shevchenko University in Lviv. Secretary Rice praised the
political and economic reforms that had occurred over the past year, and told
the students that “the United States now imagines a Ukraine that serves as an
anchor of democratic stability in Europe and Eurasia. The United States will
help Ukraine to implement the necessary political and economic reforms to
achieve the goal of membership in the European Union and the World Trade
Organization” (US Department of State 2005).
While the prospect of strengthening US-Ukraine relations and
Ukrainian efforts toward democratic and economic reform remained positive
in the United States throughout 2005, it was not matched by a similar
enthusiasm in Ukraine. Less than four in ten respondents believed the March
2006 parliamentary elections would be somewhat or completely free and fair
410
and support for President Yushchenko, the Cabinet of Ministers, and the
Rada had all plummeted by around 20% in only nine months (IFES 2005b,
3). The Party of Regions, the bloc of former Prime Minister Yanukovych
was already taking a significant lead over the fractured Orange coalition
parties by the time of the survey as well, with just under one in five
respondents answering that they would vote for the Party of Regions if the
election was held on the upcoming Sunday, foreshadowing the results four
years later (IFES 2005b, 21).
Early in 2006, the primary focus of US-Ukraine relations was on
closer economic ties between the two nations and further improvement of
Ukraine’s economic situation. The Generalized System of Preferences
benefits for Ukraine was reinstated and Congress passed legislation
normalizing trade relations with Ukraine. Bush II signed the bill into law on
March 23, remarking that it was “the beginning of a new era in our history…
The cold war is over, and a free Ukraine is a friend to America and an
inspiration to those who love liberty,” and “our nations’ friendship will
grow” as a result of increased trade (US Government Publishing Office
2006). Ultimately, however, these growing economic ties in early 2006 were
somewhat offset by the results of the March 26 election that propelled
Yanukovych’s Party of Regions back into a prominent position in the Rada,
leading to a cooling of relations between the United States and Ukraine. The
OSCE chose Representative Alcee Hastings, a Democrat from Florida to
serve as the special coordinator for the OSCE observers present during the
March 26 elections, which the organization found to be free and fair
(Ukrainian Weekly 2006a).
A month later, speaking in Bulgaria, Secretary of State Rice
commented that “The Ukrainian government and the Ukrainian people will
have to decide whether or not [joining NATO] is something that they wish to
pursue,” referring to the Party of Regions opposition to Ukraine’s
membership in NATO (Embassy of the United States 2006). In early June,
Bush II’s planned trip to Kyiv was “postponed,” “due to the lack of a
government in Ukraine” after coalition talks between the former Orange
parties had still not resulted in an agreement (Ukrainian Weekly 2006b).
Relations between the United States and Ukraine continued to
deteriorate in 2007. During a speech at the Embassy of Ukraine, Minister of
Foreign Affairs Arseniy Yatsenyuk summarized the political infighting in
Ukraine as “domestic problems… what is going on right now is part of a
normal political process” (Bihun 2007). Minister Yatsenyuk extended thanks
to the United States for staying out of the affair and added, “Ukrainian
political problems should be resolved by Ukrainian politicians and not by the
US Congress or government” (Bihun 2007). The Bush administration
maintained its distance through 2007. Early in September, USAID
411
announced that it was cutting all funding to the US-Ukraine Foundation

(USUF), a NGO that the editors of the Ukrainian Weekly claimed had “an
excellent track record—one that may be second to none in helping Ukraine
by working with what the foundation likes to call its ‘democratic
modernizers’” (Ukrainian Weekly 2007). That same month, Tymoshenko
replaced Yanukovych as Prime Minister after parliamentary elections,
leading to warmer relations between the Bush administration and Ukraine
began in 2008. The focus during this time was on Ukraine’s eventual joining
of NATO. Relations with Ukraine were viewed as part of US relations with
Russia. The renewed support for Ukraine joining NATO was partially in
response to Russian threats against Ukraine earlier in the year (US Senate
2008, 4). In testimony before the US Senate, James Townsend, Jr. of the
Atlantic Council stated, “Ukraine represents both an emotional and strategic
center of gravity for Russians, and Ukrainian membership in NATO raises,
for Russians, not just misplaced fears of NATO encroachment on its borders,
but a shrinking of what Russian strategists see as their sphere of influence.
But, Russian pressure should have no control over the decisions that a
sovereign nation like Ukraine should make about what institutions it wants to
affiliate with” (US Senate 2008, 69). Notably, then-Senator Obama asserted
that “Russia cannot have a veto over which countries join the alliance” (US
Senate 2008, 86). Overall, the hearing concluded that a MAP for Ukraine
was necessary not only in recognition of the reforms over the previous years,
but also simply in an attempt to curb Russian influence in the region.
In a show of public support, President George W. Bush made his first
official state visit to Kyiv on March 31-April 1, 2008, on his way to NATO’s
Bucharest summit. President Bush praised Ukraine’s actions continuing
cooperation with NATO, noting that “Ukraine is the only non-NATO nation
supporting every NATO mission,” and pledged the full support of the United
States in persuading NATO to grant MAP status (US Government
Publishing Office 2008). Ukraine was not extended a MAP at the summit. At
the summit, Russian President Vladimir Putin allegedly snapped at President
Bush, stating “Do you understand, George [W. Bush], that Ukraine is not
even a state” (Burne, Rachkevych, and Marson 2010).
The Russian invasion of Georgia in August 2008 in support of
separatist movements cast serious doubts on the ability of the West to
guarantee Ukrainian territorial integrity. President Yushchenko visited
Washington in September and met with Bush II, but their joint statement
carefully avoided any mention of the crisis in Georgia. On December 19,
2008, Secretary of State Rice and Ukrainian Foreign Minister Volodymyr
Ohryzko signed the US-Ukraine Charter on Strategic Partnership. While it
was an affirmation of the renewed relations between the two nations during
2008, it was also a last attempt by the Bush II administration to curb Russian
412
aggression in the region without the support of NATO. The first section of
the charter is concerned with maintaining Ukrainian territorial integrity, with
principle 1 stating “Support for each other’s sovereignty, independence,
territorial integrity and inviolability of borders constitutes the foundation of
our bilateral relations” (US Department of State 2008).
US-Ukraine Relations 2009-2010: Victor Yushchenko and Barack

Obama
The government of Ukraine was unsure where it stood in relation to
the United States after President Barack Obama took office in January 2009.
Both President Obama and Vice President Biden had been friendly with
Ukraine during their tenure as US Senators. While the Obama administration
would continue to oppose Russia’s zero-sum view of foreign relations, Vice
President Biden stressed that “the last few years have seen a dangerous drift
in relations between Russia and [NATO]… it’s time to press the reset button
and to revisit the many areas where we can and should be working together
with Russia” (The White House 2009a). To reassure Ukraine that this did not
mean a similar reset for relations between the United States and Ukraine,
Vice President Biden visited Kyiv in July 2009. However, Vice President
Biden was careful to never state that the United States supports Ukraine
joining NATO or being granted a MAP. Instead, he only brought up US
support for “deepening ties” between NATO and Ukraine (Office of the Vice
President 2009b). For the rest of the year, relations with Ukraine focused on
economics rather than security. In December, following a visit to
Washington by Foreign Affairs Minister Petro Poroshenko, the Overseas
Private Investment Corporation (OPIC) restored its programs in Ukraine,
stimulating investment by US companies (Embassy of the United States
2009).
The lead-up to the January 2010 presidential elections in Ukraine
witnessed more in-fighting between former Orange allies Yushchenko and
Tymoshenko, while Victor Yanukovych secured an early lead in the polls.
By November 2009 he was the most popular candidate, with 31.2% of
respondents saying they would vote for him, followed by 19.1% of
Ukrainians supporting Tymoshenko (IFES 2009). President Yushchenko was
by far the least popular of the major candidates with only 14% of Ukrainians
having a positive opinion of him and less than 4% of Ukrainians claiming
that they would vote for him in the upcoming election (IFES 2009).
None of the candidates received the required majority needed to win
outright, but in a February 7 2010 run-off, Yanukovych defeated
Tymoshenko by a margin of 3.5% (Zawada 2010). Thus, a grand irony
emerged in Ukrainian politics when the people elected the candidate accused
of rigging the 2004 election which sparked the Orange Revolution. To
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further the ironic twist, President Obama congratulated Yanukovych three

days before the official tally was announced, while Russian President Dmitry
Medvedev cautiously only congratulated Yanukovych for his “election
campaign, which received a high evaluation from international observers,”
(The White House 2010a and Zawada 2010).
US-Ukraine Relations 2010-2014: Viktor Yanukovych and Barack

Obama
Upon assuming the presidency, Yanukovych assured various
European partners that accession to the European Union was one of
Ukraine’s top aims, noting “European Union membership remains Ukraine’s
strategic goal” (Alexe 2010). Despite Yanukovych’s promises for a healthy
balance between the West and Ukraine’s neighbor to the east, his
administration pulled Ukraine closer to Russia reversing various diplomatic
cleavages created by Yanukovych’s predecessor, Yushchenko.
In April 2010, US President Barack Obama and Yanukovych released
a joint statement reaffirming the partnership between the United States and
Ukraine, vowing to uphold and build upon the United States-Ukraine Charter
on Strategic Partnership the two countries signed in December 2008. The
statement was another hopeful gesture by Western actors who wished to
encourage the new administration to lean further Westward and away from
its historic ties with Russia (The White House 2010b). Ukraine under
Yanukovych nearly fell into bankruptcy as oligarchs looted the country’s
coffers and deepened decades of corruption Ukraine had yet to completely
eradicate.
Though Yanukovych faced scrutiny by various international actors
and Ukrainian citizens alike, the turning point in his increasingly unpopular
administration came in November 2013 when he declined to sign the
country’s much anticipated EU Association Agreement, an agreement that
took more than two decades to secure. Described as a “miracle [that] did not
happen” (Euronews 2013), Yanukovych’s government suddenly backed out
of the agreement, retreating from the country’s long journey to gain closer
ties to the West, instead opting to renew relations with Russia. Immediately
following the decision, the US Department of State expressed its
disappointment, but affirmed that the US “stand[s] with the vast majority of
Ukrainians who want to see this future for their country” (US Department Of
State 2013a).
In the immediate aftermath of Yanukovych bowing to Russian
pressure, tens of thousands of Ukrainian citizens took to the country’s capital
to protest the decision on November 21, 2013. The subsequent protests
became known as the Euromaidan as demonstrators held continuous public
protests in Kyiv’s main Maidan Nezalezhnosti or “Independence Square,”
414
the same site of the country’s infamous Orange Revolution in 2004. For the
second time in less than a decade, the actions of Viktor Yanukovych
motivated thousands to descend upon the square in protest. The initial
protests remained peaceful, with few exceptions of vandalism and outbursts
of skirmishes between protestors and the Berkut, Ukraine's special police
force employed by the government's Ministry of Internal Affairs.
Peaceful demonstrations turned violent on November 30 as police
attacked Maidan protestors in an attempt to disperse them from the square,
injuring dozens of people which triggered hundreds of thousands of
protestors – roughly 700,000 according to Ukrainian media (Hanenkrat
2013) – to march toward the Maidan on December 1. Over the next few
days, protestors created makeshift camps in the Maidan, complete with tents,
barricades and campfires and masses gathered in downtown Kyiv in ways
somewhat reminiscent of the Orange Revolution. Despite relatively peaceful
demonstrations in downtown Kyiv, in the early morning of December 11, in
what appeared to be a coordinated attack, Berkut police forces surrounded
the Maidan where some 15,000 protestors had gathered and attempted to
destroy the makeshift barricades scattered about the Maidan; protestors and
police clashed violently.
The acts of violence inflicted upon protestors garnered international
outrage, particularly among US representatives. Secretary of State John
Kerry condemned the events, stating, “The United States expresses its
disgust with the decision of Ukrainian authorities to meet the peaceful
protest in Kyiv's Maidan Square with riot police, bulldozers, and batons,
rather than with respect for democratic rights and dignity. This response is
neither acceptable nor does it befit a democracy...” (US Department Of State
2013b). Though US officials were quick to extend their support for the
protestors, the United States, particularly in terms of foreign policy, had been
largely uninvolved in Eastern Europe for some time. The gesture, limited
strictly to words of encouragement for the protestors, highlighted the Obama
administration’s tendency to prioritize issues of international concern, an
administration much more hesitant to engage in conflicts that did not directly
affect the nation, unlike its predecessor.
Despite the United States’ verbal encouragement, Moscow outright
condemned US presence and support in their former republic, calling US
involvement in Kyiv “the desperate subversion of Ukraine” (Robles 2013),
while Russia’s Deputy Foreign Minister Sergei Ryabkov warned that
“[United States] interference in domestic processes in Ukraine may have
very serious consequences” (Interfax-Ukraine 2013a). Russia’s contempt
was historically consistent with its fear of western encroachment into former
Soviet satellite states or republics. With thousands of protestors in Kyiv
emboldened by US encouragement and upset with the increasingly corrupt
415
and pro-Russian Yanukovych, Ukraine, one of Russia’s last strongholds in

keeping the West at bay, seemed to be slipping away.
On January 16, 2014, Ukraine’s parliament passed sweeping anti-
protest legislation that were, in many ways, as outrageous as the process by
which they were approved: a show of hands (BBC News 2014d). The United
States was quick to condemn the laws, expressing concern over their
shockingly undemocratic nature. US Department of State Spokesperson Jen
Psaki issued a statement regarding the passage of this legislation, noting that
the measures were pushed through “without adhering to proper procedures”
and that “the substance of the Rada’s actions…cast serious doubt on
Ukraine’s commitment to democratic norms” (US Department Of State
2014a). Additionally, Secretary of State John Kerry described the laws as
"anti-democratic," "wrong," and "extremely disturbing" (US Department Of
State 2014b).
The passage of the January 16 anti-protest laws pushed protests in a
much more violent direction. Ukraine’s Euromaidan rapidly descended into
chaos deliberately orchestrated by far right, radical, and arguably fascist
groups. The notable state-funded Russia Today (RT) published numerous
stories describing the events unraveling in Kyiv as peaceful protests
“usurped by masked rioters with guns” (Russia Today 2014a) and “an
attempt at a coup by radicalized protestors” (Russia Today 2014c). The
Russian media’s continued and unwavering labeling of these radical
protestors in Kyiv as fascists, anti-Semites, and neo-Nazis sparked fueled a
passive-aggressive journalistic debate between Russian and western media
outlets who insisted that “Euromaidan officials are not fascists, nor do
fascists dominate the movement” (BBC News 2014e) and preferred to label
Right Sector as a “right-wing coalition” with “unstinting nationalism”
(Kramer 2014). Russia, however, did not buy into this narrative, and
condemned the violent protestors attempting to seize control of government
buildings in Kyiv.
In a series of phone conversations with President Yanukovych on
January 23, 27, and 28, United States Vice President Joe Biden repeatedly
urged Yanukovych to call for an immediate de-escalation of the violent
standoff between protestors and police, and urged him to repeal the “anti-
democratic laws” passed by Ukraine’s Rada earlier that month (The White
House 2014f, 2014g, 2014h). During an emergency session of the Rada on
January 28, Ukrainian Prime Minister Mykola Azarov tendered a sudden
resignation and the dominant Party of Regions compromised with opposition
leaders to all out repeal, or at least lessen the intensity of, the anti-protest
laws passed less than two weeks prior.
In an attempt to address the clear, immediate economic needs of
Ukraine, officials from the US and EU began talks of assembling an aid
416
package for the restless country, what The Wall Street Journal called the US
and EU’s way of “stepping up efforts to sway the outcome of the political
crisis in Ukraine” (Norman, Entous, and Cullison 2014). Indeed, both the
United States and key members of the EU hoped that stimulating Ukraine’s
economy would aid in the country eventually implementing a new, more pro-
Western government. Although the bid only hinted at US efforts to influence
the political environment of Ukraine, an intercepted and subsequently leaked
telephone conversation between two top US officials that emerged in early
February all but cemented speculation about direct US involvement in
Ukraine, rather than encouragement.
In a “private” conversation between US Assistant Secretary of State
Victoria Nuland and US Ambassador to Ukraine Geoffrey Pyatt the two
discussed how to alleviate the political and economic crisis in Ukraine by
seemingly installing opposition members as leaders in a new government.
The conversation between Nuland and Pyatt laid bare “a deep degree of US
involvement in affairs that Washington officially says are Ukraine’s to
resolve” (Gearan 2014) and Russia, predictably, condemned the US for what
Moscow called a “clear breach” (Macdonald 2014) of the 1994 Budapest
Memorandum on Security Assurances which assured the United States
would respect Ukraine’s independent sovereignty.
Meanwhile, tensions in Kyiv continued to mount. Maidan protestors
marched on Ukraine’s parliament on February 18 where they were fired
upon by Berkut forces using live and rubber ammunition, prompting US
Vice President Biden to call Yanukovych and express his “grave concern
regarding the crisis on the streets of Kyiv” (The White House 2014i). On
February 21, Yanukovych and notable opposition leaders Vitali Klitschko,
Arseniy Yatsenyuk, and Oleh Tyahnybok agreed to a deal that would
hopefully end the crisis gripping the country. Despite the success of any
compromise at all, opposition leaders speaking at the Maidan faced boos and
jeers by protestors who remained dissatisfied that the proposed deal kept
Yanukovych in power (BBC News 2014c). In the face of the first sign of
negotiation in months, a Right Sector activist took the staged and threatened
to begin armed attacks on the government if the President did not tender an
immediate resignation (Higgins and Kramer 2014).
Reports soon began circulating that Yanukovych had fled Kyiv for
the predominantly ethnic-Russian city of Kharkiv in the east. Less than 24
hours after Yanukovych fled Kyiv, the Rada, backed by 328 of its 447
members, voted to remove him from his presidential office, citing his guilt in
various human rights violations and the desertion of his duties as Ukraine’s
president (Al Jazeera 2014; Booth 2014). In his place, parliament voted to
elect their speaker, Oleksander Turchynov as interim president to serve until
the early elections on May 25; opposition leader Arseniy Yatsenyuk was
417
voted in as Ukraine’s new Prime Minister, replacing Serhiy Arbuzov who

took over as interim PM following Mykola Azarov’s sudden resignation.
Although the United States did not overtly endorse the ouster of
Yanukovych, Washington stated that it would work with its allies, including
Russia, to support Ukraine in its efforts going forward as they pursued a path
to democracy. Moscow, however, condemned Ukrainian protestors,
opposition leaders, and the United States in one fell swoop. Prime Minister
and former president Dmitry Medvedev criticized the legitimacy of
Ukraine’s interim government and warned that Moscow may not cooperate
with or even recognize the government that emerged out of the more violent
participants of the Euromaidan revolution.
The unexpected finale to Ukraine’s months-long revolution raised
questions about the constitutionality of impeaching Yanukovych who had
recently been granted sanctuary in Russia. The runaway president had not
tendered an official resignation, he had not been found unfit to due to illness,
nor had he died. The hasty actions taken by the Rada on February 22 were
somewhat murky in their constitutionality (Sindelar 2014), particularly
because the Rada did not follow protocol as outlined in Ukraine’s
constitution regarding proper impeachment procedure.
In what appeared to be a direct response to the events in Kyiv, in the
early hours of February 27, dozens of armed, masked men stormed
government buildings in Crimea’s administrative hub, Simferopol,
barricaded themselves inside and effectively took control of the city. Though
the gunmen were initially unidentifiable in their unmarked uniforms, the
“little green men” patrolling the streets of Simferopol spoke Russian, carried
guns issued by the Russian army, drove trucks with Russian plates, and
perhaps, in the most telling display, raised the Russian flag over the
parliamentary building once they seized control (Shevchenko 2014).
Immediately, officials in Kyiv expressed outrage, calling the events “an
armed invasion and occupation in violation of all international agreements
and norms” (Reuters 2014); the recently disposed Yanukovych, however,
called the occupation of Crimea “an absolutely natural reaction to the bandit
coup that has occurred in Kyiv” (Ostroukh 2014; Walker 2014b). Any sense
of moral high ground that Russia had in regards to the so-called hostile
takeover of Kyiv by radicals completely collapsed following their armed
invasion of Crimea.
President Barack Obama issued a statement on February 28 that
warned Russia of the potential costs of intervening in Ukraine and noted that
Russian military action in Crimea would be a “clear violation of Russia’s
commitment to respect the independence and sovereignty and borders of
Ukraine, and of international laws” that would be “deeply destabilizing” and
against the best interests of Ukraine, Russia, and Europe (The White House
418
2014m). Putin, however, denied that Russian troops were behind the events
unfolding in Crimea, claiming it was local self-defense units who took up
arms against what they felt was an illegitimate government in Kyiv, and that
any presence of Russian troops was an attempt to control for any radicals
that may move toward Crimea (Kelley 2014).
In response to Russia’s audacity to move into Ukraine unauthorized,
on March 6, President Obama authorized sanctions against individuals
responsible for violating Ukraine’s territorial integrity and sovereignty (The
White House 2014b) and in a phone call with President Putin, emphasized
that Russia’s actions in Ukraine were not internationally acceptable (The
White House 2014e). Although the crisis in Crimea defined the relationship
between Russia and the US, it also shed light on the relationship between the
US and Ukraine that was largely defined by strategic maneuvers to
counterbalance major powers in the region. The inaction of the United States
in the face of the events in Crimea, a clear violation of the Memorandum,
spoke volumes about the United States’ bond with Ukraine. In the days and
months that followed, it appeared that the only action the US was willing to
take was a bit of diplomatic finger-wagging.
On March 12, President Obama and Ukraine’s Prime Minister
Arseniy Yatsenyuk held a bilateral meeting to discuss the ongoing events in
Ukraine, particularly the threat posed by Crimea’s occupation. The meeting
came just days before what President Obama called a “slapdash” referendum
“patched together” in Crimea in which the autonomous region would vote to
secede from Ukraine - a referendum, the President added, that the United
States would “completely reject” (The White House 2014l). The referendum
results claimed that votes in favor of Crimea seceding from Ukraine reached
96.77 percent (Morello, Englund, and Witte 2014), but a report accidentally
released by a Russian government website in May 2014 revealed that the
referendum had garnered a maximum 30 percent turnout with only half of
this percentage voting in favor of annexation from Ukraine (Gregory 2014).
Before the international community had ample time to react to the sham of a
referendum, Putin had already signed an executive order recognizing the
status of the Republic of Crimea as an independent state at 10:30pm on
March 17, and at 1:00pm Moscow time the following day, signed an
executive order absorbing Crimea into the Russian Federation (Putin 2014a,
2014b). In response, the United States upped the ante on sanctions put in
place on March 6, placing additional sanctions on Russian officials and
individuals in the Russian arms sector. By March 20, Obama had imposed
another set of sanctions which included Russian energy companies and banks
in the hopes that Russia would de-escalate its looming presence in the east
(The White House 2014a).
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While the world focused on the crisis unraveling in Crimea, several

oblasts in Ukraine’s Donbas region were dealing with turmoil of their own.
In the weeks following the conclusion of the Maidan, pro-Russian forces
took to the streets of Donetsk and Luhansk to express dissatisfaction with
and distrust of the new government in Kyiv. Pro-Russian demonstrators took
control of buildings, burned Ukrainian-language books and posters of the
regionally despised nationalist Right Sector movement, and replaced
publicly flown Ukrainian flags with Russian flags (Kushch 2014). Tensions
between supporters of the government in Kyiv and supporters of greater
Russian presence in the country continued to escalate, made worse by so-
called “protest-tourists” flowing in from Russia, suggesting that the protests
were at least at some degree coordinated by Moscow (Roth 2014).
By late March, Russian forces amassing along the Russian-Ukrainian
border grew to nearly 40,000 troops according to some reports by US
intelligence officials (Stewart and Hosenball 2014). The Donbas region
seemed to be descending into madness, with pro-Russian separatists
declaring the Donetsk Oblast to be the People’s Republic of Donetsk on
April 6 and a similar declaration of the Luhansk People’s Republic on April
27, highlighting the deep divisions at the heart of the conflict in the Donbas.
To make matters worse, on May 11, 2014, Donetsk and Luhansk declared
independence from Ukraine in another round of highly unrecognized
referendums in their quest to join Russia (Walker and Grytsenko 2014).
US-Ukraine Relations 2014-Present: Petro Poroshenko and Barack

Obama
As the Donbas effectively devolved into open revolt, Kyiv was
preparing to elect a new president in the early elections scheduled for May
25. Among the candidates running were Right Sector’s Dmytro Yarosh,
Fatherland’s Yulia Tymoshenko, Svoboda’s Oleh Tyahnybok, and UDAR-
backed chocolate mogul Petro Poroshenko. Poroshenko’s promises to fight
the debilitating corruption limiting Ukraine’s growth as a democratic nation
and his condemnation of the separatists in the east in part led to his victory in
which he garnered over 55 percent of the popular vote (BBC News 2014a).
During a meeting with Poroshenko in Warsaw, Poland, on June 4, Obama
formally extended his support for the election outcome and noted that he had
been “deeply impressed by [Poroshenko’s] vision” for a Ukraine free of
corruption and filled with democratic opportunities for all of its citizens (The
White House 2014k). Additionally, Obama pledged to provide additional
assistance to the Ukraine to support its military, bringing total US assistance
to Ukraine in 2014 to $184 million, not including the $1 billion loan
agreement signed in April (The White House 2014c). Perhaps this was the
420
United States’ way of compensating Ukraine financially in light of its

inaction regarding Crimea.
Following his inauguration, Poroshenko sat down with EU
representatives in Brussels on June 27 to sign the long awaited Association
Agreement whose reversal had sparked months of unrest and violence in
Ukraine. In a demonstration of just how violent the conflict in the east had
grown, the war took a sobering turn on July 17 when pro-Russian rebels shot
down passenger jet Malaysia Airlines flight MH17, killing all 298 civilians
onboard. The Boeing 777 was shot down by a Buk-surface-to-air missile
fired from territory controlled by separatists in Donetsk and reports surfaced
that Russians had been operating a similar missile launcher in the area just
hours prior to the downing of the flight (Sweeney 2014).
In early September 2014, Ukrainian government officials met with
separatists leaders in Minsk, Belarus to discuss a peace plan and ceasefire.
Poroshenko visited Washington later that same month to plead with
Congress about granting Ukraine’s military more lethal and non-lethal
assistance. During a joint session of Congress held on September 14, 2014,
Poroshenko noted that non-lethal equipment and supplies such as night
vision goggles and blankets were crucial to Ukraine’s soldiers, “but one
cannot win the war with blankets” (Poroshenko 2014). Although the United
States agreed to assist Ukraine with an additional $53 million (The White
House 2014d), the flow of non-lethal support to Ukraine revealed the United
States’ alignment with Ukraine and subsequently its hesitation to challenge
Moscow by arming Ukraine with lethal equipment.
Despite hopes that the Minsk agreement would hold, hostilities
between rebels and Ukrainian forces continued to mount through October,
with accusations from each side that the other had violated the fragile
ceasefire. Additionally, the election of pro-Western parties and officials
during Ukraine’s parliamentary elections on October 26 garnered high praise
from Washington, but districts in the Donbas, largely excluded from voting,
held presidential and parliamentary elections of their own on November 2.
Tensions thickened when NATO officials confirmed reports on November
12 that a concerning number of Russian tanks, artillery, and troops had
poured into eastern Ukraine over several days in what appeared to be
preparations to reengage in the military conflict gripping the region
(Herszenhorn 2014). By December, tensions in eastern Ukraine remained
dangerously high. In fact, Ukraine appeared to be desperately clinging to the
ceasefire which had failed weeks, if not months prior; the ceasefire agreed to
in Minsk was effectively fictional.
In another blow to Russia’s economy, suffering under the economic
sanctions imposed by the US and EU, Obama signed into law the Ukraine
Freedom Support Act of 2014 on December 18, which authorized the
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President to “provide Ukraine with defense articles, services, and training in

order to counter offensive weapons” [emphasis added] (Gerlach 2014).
January 2015 was largely defined by increased hostilities and violent battles
between separatists and Ukrainian armed forces trying to take or hold
specific territories. By the end of the month, separatists leaders in the Donbas
pledged that the separatists would make no effort to talk about the ceasefire
and the Minsk agreement completely dissolved (Lyman and Kramer 2015).
The collapse of the Minsk agreement raised alarms throughout Washington
and western Europe, but on February 12, the fears raised by the failed
ceasefire quelled as Ukrainian, Russian, German, and French leaders
convened in Belarus for another long round of talks that resulted in a
renewed ceasefire effective on February 15, the so-called Minsk II.
As the eyes of the world remained fixed on Ukraine, desperate for the
renewed ceasefire to hold, in mid-March US soldiers in Germany began a
long convoy through six NATO member countries to demonstrate US
presence and strength in a region of the world Russia apparently sought to
bring back under its sphere of influence. Additionally, the US sent 300 Army
paratroopers to Ukraine to help train the country’s forces fighting in the east.
Although Russia’s Defense Ministry claimed US troops were training
Ukrainian forces inside the combat zone, the activity of US troops was
limited to the International Peacekeeping and Security Center in Yavoriv,
one of Ukraine’s westernmost cities near the border with Poland (Reuters
2015a). In response to Russia’s accusations, the Pentagon called the
allegations a “ridiculous attempt to shift the focus away from what is actually
happening in eastern Ukraine” and, by extension, Russia’s own involvement
(Baczynska and Alexander 2015). Relations between the US and Ukraine
from June to July remained amicable, with the US extending military
training efforts to members of Ukraine’s regular army, a program that
brought total US security assistance to Ukraine since 2014 to over $244
million (Reuters 2015c; Siddons 2015).
As US forces continued to train members of Ukraine’s outdated and
underfunded military, by July, a growing number of far-right supporters in
Kyiv became increasingly vocal in their demands for a declaration of war
against the rebels in the east. The seemingly fictitious ceasefire had managed
to survive nearly five harrowing months of subversive attempts to undermine
it, but ultra-nationalists groups like Right Sector called for an immediate
dissolution of the ceasefire and an end to all diplomatic relations with Russia
who was persistently backing the separatists in the Donbas (Radio Free
Europe/Radio Liberty 2015b).
Characteristic of its predictably unpredictable nature, in early
September an entire week passed without a single Ukrainian casualty
reported in the east. As events in Ukraine continue to hurdle toward the
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present day, the ongoing relationship between the US and Ukraine raises
questions about the future of Ukraine. Inaction on behalf of the US in regards
to the crisis in Crimea and its continued supply of non-lethal weapons to
modernize Ukraine’s military spoke volumes about US hesitation to
challenge the largest power in the region, Russia. However, recent
developments in Washington may redefine the relationship between the two
countries. On November 10, 2015, Congress passed the National Defense
Authorization Act for Fiscal Year 2016 that revived the ongoing discussion
about providing lethal arms to Ukraine. Of the $607 billion budgeted, the bill
allocated $300 million to assist Ukraine in its fight against Russia and the
Russian-backed separatists in the east; of that $300 million, Congress
designated $50 million to provide Ukraine with lethal assistance such as anti-
armor weapon systems, mortars, grenade launchers, small arms and
ammunition (Johnson 2015). According to reports from the White House,
President Obama – despite months of careful diplomatic maneuvering to
prevent arming Ukraine and subsequently infuriating Russia – is likely to
sign the legislation when it reaches his desk (Radio Free Europe/Radio
Liberty 2015a).
Conclusion
This research reveals how the relationship between the US and
Ukraine has changed over time, and provides suggestions for what to look
for in the future. United States foreign policy towards Ukraine has always
reflected US national interest, and has often mirrored America’s changing
relationship with Russia. In the early Post-USSR days, there was hope
around the world for an end to the possibility of a thermonuclear war, and for
the normalization of relations between the United States and Russia along
with the other former Soviet Republics. Back then, the focus of the United
States and Ukraine went from democracy building to nuclear disarmament
under Kravchuk, Kuchma, George H.W. Bush and Clinton. Thus, in the early
1990s, relations between the US and Ukraine, like those between the US and
Russia, were fairly good. It was in the US national interest for the former
Soviet republics to become democracies and form positive relations with the
US from both a security and economic standpoint. Once Ukraine signed the
Nuclear Non-Proliferation Treaty in 1994, the US and Ukraine could turn to
other issues, such as the pursuit of NATO and EU membership. Ukraine was
of geopolitical importance to the US, not only from the standpoint of its
geographic location between Russia to the East and the EU to the West, but
also by curbing Russia’s imperial ambitions within the Commonwealth of
Independent States (CIS). Because of Ukraine’s geopolitical importance, it
became the third largest recipient of US aid and the most active CIS state
within NATO’s Partnership for Peace in the 1990’s.
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However, the ascension of Vladimir Putin as Prime Minister or

President from 1999 to the present complicated Ukraine’s plans to “go west.”
Putin’s stance toward Ukraine has always been clear: it has been –and will
remain- under the Russian sphere of influence whether it wants to or not. In
addition, corruption scandals, in particular the discovery of Ukraine’s sale of
military equipment to Iraq during the Kuchma regime would lead to a
distancing between both nations.
By the end of 2004, the Orange Revolution led to a geopolitical
reorientation of Ukraine toward the West’s open arms. The United States
was pleased with Ukraine’s popular democratic movement, leading to a
newfound period of goodwill. Nevertheless, infighting between the principal
actors in the Orange Revolution would soon reveal their ineptitude in solving
Ukraine’s multitude of problems and corruption scandals of their own
emerged. Widespread disillusionment led Ukraine back to an Eastern
orientation under Yanukovych. The relatively new Obama Administration
took a pragmatic approach toward Yanukovych, though as was the case in
the previous administration, attention was far more focused on developments
in the Middle East. That is, until Yanukovych reneged on his pledge to sign
the EU Association Agreement in November 2013.
The violent protests and government crackdowns forced a renewed
attention from the United States toward Ukraine, in a vain effort to come to a
peaceful solution. Yanukovych’s self-exile would be followed by Russia’s
eventual violation of Ukraine’s territorial integrity by forcefully seizing
Crimea and supporting Russian or pro-Russian forces violently occupying
the Donbas regions of Donetsk and Luhansk. Despite the fact that such
brazen action has violated the Budapest Memorandum, the United States
stood by haplessly as Ukrainian territory was seized, and the toll of death in
the conflict has risen to over 8,000 as of fall 2015. This has led many to
question if a Cold War redub is upon us.
There does not appear to be any end to the conflict in sight, at least
one that leaves Ukraine territorially intact. The likelihood of Crimea
returning to Ukraine is dismal, if not completely unthinkable at this point.
Infighting and disagreements continue to plague Ukraine’s politics and the
politicians, such as Petro Poroshenko and Arseniy Yatsenyuk, initially
thought to be the guiding hope after Yanukovych’s ouster, appear to be
losing steam among the population. Today, the saga continues with the
United States poised to pledge more economic resources than ever to reorient
Ukraine to the West under Petro Poroshenko’s watch.
Realism in international relations has four main tenets: The most
important actors in global politics are states; international bodies do not have
the authority to force states to act (or not to act); states are rational actors that
always act in their own self-interest; and finally, the most important
424
responsibility of the state is its self-preservation. Next, we apply these

foundations of realism to US-Ukraine relations.
As summarized in this section, the most important actors have clearly
been states: The United States, Ukraine, and Russia. It is not possible to
discuss US-Ukrainian relations without taking into account US-Russian
relations and Ukrainian-Russian Relations. Even the “officially” non-state
actors that are occupying the Donbas are clearly taking their cues from
Moscow, and are therefore agents of a state- the Russian state.
As for the role of international bodies, the European Union, NATO,
and the United Nations Security Council, all express their opinions on events
transpiring in Ukraine, mostly by condemning Russian actions and activities,
yet none of these organizations can --nor want-- to try to resolve Ukraine’s
territorial dispute with Russia.
It is absolutely clear that the United States has always acted in its
own self-interest in its interactions with Ukraine. From democratization, to
nuclear non-proliferation, to support of the Orange Revolution, to not
intervening militarily in the Russian annexation of Crimea, all of the US
actions have been that of a rational actor. Likewise, Ukraine has acted in its
own self-interest vis-à-vis its posture toward the US. Upon independence,
Ukraine was in a deeply fragile state. With a floundering economy and the
transition from Communism to capitalism, it had to turn to the United States
for assistance. Although Ukraine would be in a stronger position today if it
had retained some of its nuclear arsenal, at the time, it pragmatically decided
to sign the NPT and rid itself of nuclear warheads by 1996. Ukraine even
sent troops to Iraq to appease the US, despite the fact that most Ukrainians
were against it. Many elements of Ukrainian society, particularly the younger
generation of people that had little or no memory of living in the Soviet
Union, pressed their leaders to look West with their activities in the Orange
Revolution, and after gaining office, the leadership did so.
Finally, in terms of self-preservation, that is the most important focus
for Ukraine, which has seen its territorial integrity violated by its Russian
neighbors, and has lost thousands of people in its fight to regain control over
the Donbas. The United States, for its part, is also seeking self-preservation
by not engaging in a military conflict with Russia over Ukrainian territory.
Ukraine is frankly not sufficiently in the US national interest to go to war
over, particularly considering the conflicts that still rage in the Middle East,
the threat of international terrorism and the necessity of collaborating with
Russia in a military campaign against the Islamic State of Iraq and Syria
(ISIS).
In sum, the four criteria of realism are not only met, but exceeded in
the case of US-Ukraine Relations. The future of Ukraine hangs in the
balance of the west’s welcoming, open arms and Russia’s greedy, grasping
425
hands. At the moment, nothing is certain. But the fact that this is a textbook
case in realism leads us to conclude that the states of Ukraine and the US
(and Russia) will continue to act in a rational self-interested manner, for their
own self-preservation, without regard to the expressions of international
organizations. Thus, we can expect the United States to provide the proposed
funding for military aid and continued training of the Ukrainian military. It is
simply too much of a risk to abandon or isolate Ukraine, as it would then be
more likely to be forced to turn to Russia. We can expect the Ukrainian
government to continue to work with the state of Russia to bring an end to
the fighting in the Donbas, in exchange for expanded autonomous rights
under a more federalist system in order to preserve what is left of its
territorial integrity. Ukraine currently does not have the military might to
remove the pro-Russian forces in the Donbas. And we can expect Russia to
never cede Crimea. Since the US is not willing to go to war over Ukraine,
and Russia knows that it may go to war if it invades the territory of a NATO
member state, the current frontlines are likely to hold. Given the recently
forged alliance between the US and Russia on a Syrian military campaign
against ISIS, it is entirely possible, if not probable, that as Russia focuses its
military attention toward the Middle East, that it will not choose to sustain
(or be able to sustain) the forces in the Donbas and find a negotiated
settlement. Ultimately, however, it is Russia who seemingly is in the best
position to determine the outcome of what will happen to Ukraine.
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Womenpower: The Presence Of Women In

Management, Politics And Academics In Argentina
And Worldwide
Roberto Kertész
Victor Kertész
University of Flores, Buenos Aires
Abstract
An overview of the present situation and the future trends of women
in different management positions is reviewed, including their working
profile, educational trends, performance in organizations, entrepreneurship
and copreneurship, current national laws ,opportunities in the job place and
prospectives, in Argentina and worldwide.
Keywords: Working women, education, performance, entrepreneurship,

opportunities
Resumen
Se presenta un panorama de la situación actual y las tendencias
futuras de las mujeres en diferentes posiciones de trabajo, incluyendo su
perfil laboral, tendencias educacionales, desempeño en las organizaciones,
emprendedurismo y coemprendedurismo, legislación vigente, oportunidades
en el lugar de trabajo y las perspectivas futuras, en Argentina y el resto del
mundo.
Palabras clave: Mujeres que trabajan, educación, desempeño,

emprendedurismo, oportunidades
Best and worst countries to live in for women

According to a recent study of BAV Consulting and Wharton
School from Pennsylvania University, presented at the Davos World
Economic Forum (2016), the best countries are:
Denmark, Sweden, Canada, Holland and Australia.
And the worst:
Argelia and Pakistan
The survey was applied to 7000 women, with the following criteria:
439
1.Human rights; 2. Genre equality; 3. Equal pay; 4. Safety and 5.

Progress
The world of the working woman

As presented in a report of Gabriela Catterberg
(/Desarrollo%20Humano/Argentina-PNUD-INDH%20), although there have
been important modifications, the horizontal segregation still persists, as
certain occupations are considered emblematically feminine, such as
domestic service, assistance to persons, teaching and secretarial activities.
And vertical segregation, as the concentration in positions of lesser
hierarchy, even if they have the same qualifications as the males in those
jobs. However, she recognizes the greater acceptance of working mothers in
the labor market, but they assume more heterogeneous tasks than men, who
enjoy a more limited time distribution, meanwhile the former take care in a
75% of the offspring.
According to Ñopo et al. (2011), even with a higher education level,
in Latin America women earn less, around 10%, compared to men but this
gap can reach 22% when other variables are taken into account, such as
home care, number of children , type of job or amount of hours of work per
day. And these differences are more significant for poorer females.
The gap tends to be also greater in part time jobs, smaller firms, self-
employment or in the services sector. Good news are that between 1996 and
2011 the difference was reduced in a 4-5%., and the rate of feminine
participation increased a 20% in the last 20 years. And another needed
initiative is to provide childcare facilities in the organizations. The maternity
leave legislation provides 90 paydays and not paid extensions (3-6 months)
for child care.
The worker can opt for 45 days before and 24 after childbirth , but
the mandatory leave is of at least 30 days before.
(www.elsalario.com.ar/main/trabajo-decente/maternidad-e-hijos)As for
paternity, the present law grants two paydays for paternity, although current
labor agreements tend to be more benevolent and a possible extension for 5
to 30 days is been discussed in the Congress.
(thomsonreuterslatam.com/2015/.../licencias-por-paternidad-y-maternidad)
“The Global Gender Gap Index 2015 ranks 145 economies
according to how well they are leveraging their female talent pool, based on
economic, educational, health-based and political indicators. With a decade
of data, this edition of the Global Gender Gap Report – first published in
2006 – shows that while the world has made progress overall, stubborn
inequalities remain”. This report indicates that the gap diminished a 4% in
10 years on health, education, economic opportunities and political
representation .Argentina occupies the 35th. Post in the ranking , meanwhile
440
Islandia is 1st. followed by two Nordic countries, the USA is 28th and is
better than Brazil, 85th. If the trend, stagnant since 2010, continues as such, it
will take 118 years to the worldwide closing of the gap, in 2133!
Raquel Saralegui (La Nacion, september 27, 2015) reports in an
article in this newspaper that there is a scarce23% of women occupying
management positions in Argentina and 29%, demonstrating the still present
resistance of the “crystal ceiling”.
But Mabel Bianco, President of the Foundation for Women´s Study
and Research (Clarin, November 20) affirms that we do not have to wait till
2133, and if we analyze all the corresponding items, Argentina is much
worse in the economic breach, descends to the 105th place! She stresses to
attend the non paid care tasks of children, elder and disabled persons handled
by women in the home, and while these responsibilities fall on them without
governmental help, such as child day care centers, the limitations for their
progress will persist.
The equality of sexes is a basic requisite for the development of a
society, and not a sole feminine problem. Also, the access to a quality
education, increasing specially the access to technological areas, is a key
factor. Finally, it is essential that all women have a right to sexual and
reproductive health resource
Some important statistics: (Corral, S., 2011)
62,2% of working mothers
Feminine unemployment: 8,6%
47, 1% of working or work seeking women (28% in 1980)
(INDEC-National Institute of Statistics and Census, Argentina, 2015 )
Educational trends
“Even they are the half, only of every four scientists becomes a
chief”, at the Conicet ( National Council of Scientific and Technical
Research), according to Dora Barrancos, member of the Directory (Roman,
V., 2015).
Presently, women represent the 52% of the pool of 8.505
investigators but the 57% is in the bottom of the pyramid and only 25% has a
superior category. This means that they trained human resources, produced
significant research projects and obtained international recognition. And she
continues: “Many times
it is not acknowledged that they have lower opportunities to develop
their professional career as they ar in charge of the homework chores and
the care of the offspring and other relatives. So, frequently they limit
themselves and don´t dare to occupy leadership positions.” This situation
might be aggravated when the husbands, parents or other relatives behave
enviously or competitively
441
But Diana Maffia ( www.ragcyt.org.ar/publicaciones ,Argentine Net

of Genre, Science and Technology, 2014) reminds that in the past, the
situation was much worse, as in 1994, only 8% was in the superior category
and presently there is maternity leave for fellows as well as medical
coverage. And the age limit to opt for a doctorate scholarship was extended
to 34 if she has two children and to 35 for 3 or more.
Meanwhile, UNESCO reports a 30% of women scientists worldwide
and 45% in Latin America, taking the first place internationally (14% in
Japan and 27% in Germany).
So, we can consider that the situation described above is in general
paradigmatic of the educational trends in this country. Moreover, “the
general image of statistics indicates an advantage in favor of women. A long
term look confirms the reversion of gaps in the last decades…and the
extension of these differences can be attributed not only to the greater access
and attendance of women to the secondary level, but also to the better
indicators of their promotion and graduation… and is worth to consider the
progressive feminization of the enrollment in the successive years of
secondary studies…meanwhile they represent the 48,6% in the 1st year, they
are the 49,2% in the second, 51,1% in the third, 52, 2% in the fourth, 54,
2% in the fifth and 55,6% in the 6th and last. In the same direction, they are
the 51,2% of the total secondary school enrollment and the 58,1% of
graduates, according to the 2013 Statistical Yearbook of the Ministry of
Education”. (Bottinelli, Leandro, Mujeres educación en Argentina
Unipe.edu.ar/blog/mujeres-y-educacion-en-argentina/, 20
Performance in organizations
“They are more than 50% or the university enrollment and represent
the 40% of the economically active population in Argentina and they are
owners or managers in half of the industrial small businesses. But when they
intend to start a business, they find more difficulties to ask for and obtain
financing. So, most of the businesses run by women in Latin America don´t
live through the microenterprise or can´t overcome the informal economy”
(Indice del Entorno Empresarial, Business Environment Index, 2013
,www.iadb.org/document.cfm?id=3789455)
Although gender equality appears to be on the forefront of political
and social issues in Argentina, the country still experiences significant
gender inequalities in large corporations. Argentina’s achievements on
behalf of women in local politics are notable. It is the first country in Latin
America to adopt a system of political quotas requiring all political parties to
include a minimum of 30 percent female candidates on ballot lists in national
elections. Argentina had re-elected its female president, Cristina Fernández
de Kirchner, for a second term in 2011, replaced by Mauricio Macri in 2015.
442
According to the Grant Thornton International Business Report,

women in Argentina hold 18 percent of senior management positions in
corporations. While overall this percentage is underwhelming and reflects
only a slight improvement over the previous two years in which women
represented 17 percent of senior management in 2009- 2010, it also reflects a
notable improvement from 2007, when women occupied only 10 percent of
senior management position. When focusing exclusively on large Argentine
companies however, the percentage declines dramatically: women represent
only 4.4 percent of senior management, 6 percent of board seats and 3
percent of general management positions. Further, while the percentage of
women in corporate leadership may be growing, surveys indicate that the
percentage of companies without any women in senior management has risen
to 51 percent in 2011, from 47 percent in 2009. Only 8 percent of private
companies in Argentina have a female CEO, however, this percentage is
consistent with the percentage of women CEOs in most countries worldwide.
Women in government and politics

After a severe national crisis in 2001- 2002, Nestor Kirchner assumed
the Argentine presidency in 2003 and obtained satisfactory results till his
death in 2007, being replaced at that year by his wife and Vice president ,
Cristina Fernandez, as the second women to assume to this position. This
broke up a long masculine political tradition, as another example of the
growing feminine influence in the world, and she was elected for a new 4
year term in 2011.
Accustomed to power and displaying an authoritarian leadership, in
2013 she intended to modify the Constitution under the motto of “the eternal
Cristina”, for indefinite reelections, but it was rejected. Anyway, she stuck
to an sole style till the last day of her mandate. During the last 12 years, the
peronist party was dominated by the “kirchnerism” , as their orientation was
denominated, but presently it is fragmented and in search of new directions.
This term leaves a heavy economic legacy for the new government ,
with limited central bank reserves, a poverty rate nearing 30% according to
the Survey of Social Debt of the Catholic University
(fortunaweb.com.ar/2015-07-14-163899-para-la-uca-el-nivel-de-pobreza),
and an annual inflation rate over 25%.
But in October 2015, an unexpected and impressive change took
place, as Maria Eugenia Vidal, a representative of the opposition party
“Cambiemos” (“Let´s change”) won the Government of the largest province
of this country, till then a peronist and male stronghold. This was a great
accolade for the elected President , Mauricio Macri, and his Vice president,
also a woman: Gabriela Michetti. The previous remaining two presidential
candidates did not include women in their highest cadres.
443
They only appeared in public with their wives, which probably had
some influence on their defeat, taking account of the feminine voters.
Finally, on November 22 the leader of “Cambiemos”, Mauricio Macri was
elected for President and a new era commenced for Argentina.
Presently in Argentina 37% of Parliament Deputies are feminine and
39% Senators.
The contribution of Transactional Analysis to women´s life programs:

Behavior Areas and Fundamental Roles: conflict, harmony and synergy
In our Private Institute of Medical Psychology we have applied this
model to establish the Present State and the and the Desired State for each of
its 8 items; Mind, Body and the 8 Fundamental Roles, to over 10.000
patients
and students in 12 countries of Latin America and in Spain. The spaces in the diagram are not
fixed and depend of the time devoted to each Role. Eric Berne (1910-1970), creator of
Transactional Analysis or TA (1964), stated that every person is “programmed” in childhood by
his or her family, and so the child generates a “life script” , similar to the literary ones, in his first
8 years, which is decided and later forgotten, but enacted through the later stages of existence. And
it includes instructions for our thoughts, inner images, behaviors and Roles: do´s and don´ts.
Figure 1: Behavior Areas and Fundamental Roles
This “story” is encouraged by parents and other family members,

whose life scripts were also shaped by their parents… and so on, till Adam
and Eve. In this way, we become a product of our family' s history and social
system . Likewise, our scripts are also woven by cultural and national forces,
all of which provides some kind of direction to fulfill our needs… but this
has the price of giving up part of our autonomy and authenticity. For
rewriting our story we can appeal to redecision therapy, also initiated by
Berne, (1973) where it is possible to examine the verbal and non verbal
messages we received in the past, and identify what is not working , with the
help of a trained therapist or coach. It is scary as we get out of the protective
umbrella, get wet sometimes, and explore our own decisions, but also
exciting to develop a new identity. Which will provide to us new types of
relationships and experiences, but keeping what is useful and valuable from
our past.
444
The different Roles might be played in conflict with some other / s,

as when a mother of several children and housewife has to work for her
subsistence, a jealous husband is opposed to late meetings of his spouse in
the organization, to the practice of sports in public gyms vs. the prohibition
“showing her bodies” from her mates (the inverse was also observed, but
less frequently).
Or a son is invited to collaborate in the family business with a
competitive father. In harmony as all of them function smoothly and in
synergy if one is reinforcing another, for instance with copreneurs.
Details of the definition of script : • Script is a life plan. • Script is
directed towards a payoff. • Script is decisional. • Script is reinforced by
parents. • Script is outside awareness. • Reality is redefined to justify the
script. script.(es.slideshare.net/manumjoy/life-scripts-definitions
The early concept of Berne was psychopathological, considering that
he script was some kind of trance state and that the parental recordings were
unchangeable, and the only option to overcome them, was to supplant the
Parent ego State by the Adult (see below about ego States).
After some 50 years, in our opinion the optimal approach is to accept
that we all undergo an early educational programming , with adequate and
inadequate aspects, and that we have the possibility of analyzing it and
keeping what is constructive and discarding what is not, usually with some
professional help.
But all this is recorded in the past and related partially to the
medical model of pathology. The more recent approach of coaching (Cox et
al, 2011, Hawkins and Smith, 2013, Kertész, 2015, Williams and Menendez,
2007), directed to facilitate the personal development with a future
orientation , is diametrically opposite to the script concept, but can and
should be integrated in a new and constantly evolving life plan, specifically
in the case of working women.
Sex role scripting in men and woman (Hogie Wickoff, in Steiner,
1974)
“As women and men we are socialized to develop certain parts of our
personalities while suppressing the development of other parts…this stilted
and repetitive way of acting in life has been referred to as banal scripting..-
classically , a man is supposed to be rational, productive and hardworking ,
but not emotional,in touch with his feeling, or overtly loving…on the other
hand, a women is not supposed to think rationally, be able to balance the
checkbook, or be powerful…women are trained to accept the mystification
that they are incomplete. Inadequate and dependent…
(This reminds us about the myth of Eve´s creation from one
of Adam's ribs, to be his companion, and the prejudiced and as most of
445
Freud´s theories, indemonstrable penis envy by girls, criticised mostly by

feminists as it was seen as misogynistic.
It might seem paradoxical to include this material in a book intended
to recognize the achievements of professional women worldwide and also
updated, but maybe it could be a good reminder of their past tribulations, and
so, a homage to their accomplishments.
And after the impressive changes of the last 50 years regarding the
evolution of women as professionals, academics, politicians, or in the
military, at least in Latin America, we have witnessed the envy of some of
their more limited mothers and also male chauvinist fathers or husbands. In
these cases, we recommend our clients to attribute their achievements to
their parents and to the presence of the mates, usually producing good
results. And in some cases we prescribe some minor self-punishment , to
placate the competitive or phobic inner Parent!
Entrepreneurs and copreneurs

In Susan Garcia-Robles, (Clarin, 2015) an Argentine Catholic
University graduate and MBA of Columbia University´ s opinion, there are
a lot of prejudices regarding the way women negotiate or lead projects, en
specially, entrepreneurs , which in many cases produce better results than
men. She runs Webchange, an encounter platform for entrepreneurs of Latin
America, who in her opinion lack the support of more professional mentors
that might include them in a world owned principally by men, and provide
investors. She organized a forum in Mexico called “Unafraid to dream,
unafraid of failure” in November 20, centered in the need to plan their
projects with financial help. Besides, few women choose scientific or
technological careers, which might originate high level enterprises, with
global reach and financial support. Instead, they tend to more traditional
roles, related to the tertiary sector: education, food, decoration, commerce,
tourism, care of persons, sanitary, commerce, leisure, administration.
Garcia-Robles (op cit.) also recommends to transcend the mere
relatives or friendly contacts and to dare to seek the advise and partnership
of persons with greater professional expertise, selling oneself better, produce
an attractive public profile. “So I tell them: How is your profile in Facebook
or Twitter? Which photos are you including? Do you have a blog?...We have
to think big…. to find our voice and have it heard. Men tell their story
easier…So I would like us to be the director of our motion picture, to make
our dreams come true”.
A fascinating issue is that of copreneurship, composed by couples or
“couplepreneurs”: (partners or marriages) who cooperate in two domains:
their bond and business:
446
“Copreneurs face issues that might not come up when working alone.
There are complicated interpersonal dynamics and they’re hard for some
couples to navigate. When you partner with a friend, you work to preserve
the friendship, and you get to go home separately at the end of the day. When
you’re a married couple who share a business, you have to keep your love
intact, and you have to go home together! You might be raising children
together as well, which adds another potential wrinkle to the mix.
Ultimately, you need optimum communication skills so that you’re both
getting what you need to thrive. And, you need to stay focused on a common
goal- running a successful business”.(Garcia-Robles, op.cit)
Maria Naranjo (Pymes journal, august 2015, page 31 ) cites the
Wegrow report “Liberating the growth potential of women entrepreneurs in
Latin America and the Caribbean, “www.ey.com/Publication/...reporte-
es/.../EY-WeGrow-MIF-reporte-es.pd):
1. 3 of 4 comes from enterprising families;
2. 3 of 4 has tertiary or university education;}
3. A 78% has children
We have to take into account that historically, the first businesses
were mostly agricultural farms, where all the family worked. Much later,
industrial revolution , beginning in the XVIIIth. Century, changed that
structure, as mostly men went to work in the factories and the wives stood at
home, taking care of the corresponding duties and child care, assuming
dependent roles and being discriminated regarding academic training.
In our coaching practice with several dozens of coworking cases, we
have collected the following empirical information:
1.Roughly , half of them reach success in both roles, and the conjoint
endeavour reinforces their relationship, providing shared goals… dreams and
problems to solve. The other half fails, mostly due to competitiveness and
power fights, which frequently ruin also the marriage. So when the children
of parents with this history are invited to start something together, the answer
is “No way!” .
During a conference organized by our Iberian-American Family
Business Institute with the Federation of Cargo Transport Owners in 2007,
we asked an open question to the attendants: “How to you feel about working
with one´s spouse?” … whereby a typical response was: “I would never do
that, it ruined our parents and our family!”.
But the other was “I can only work with my wife”…and this started a lively
and quite dramatic exchange.
2. Habitually, he produces the goods and she manages the company
and the money
3. Competitiveness is more frequent when both parties share the same
profession
447
According to data of the Entrepreneurs Center of our University of

Flores in Buenos Aires , founded in 2006, of 100 new enterprises , only 30%
remain standing after three years, and a 20% after five. This is quite
regrettable, as most of them base their startups on family funds, and many of
them hiring mortgages on their homes.
We have generated a questionnaire covering the fundamental skills
and beliefs of our consultants, and offering training seminars in agreement
with the Buenos Aires City Government , to empower the attendants for a
better planning and future management.
An observation in our clinical practice related to male chauvinism is
that in the Latin culture of Argentina, whose immigrants were influenced in
the past by the Muslim occupation of part of Spain and Italy, men often resist
the superiority of their spouses, academic or financial. So they fight them
using the following options:
1.Attacking them, verbally or physically, producing a reduction of the
manifestations of their talents. As the wives come from the same
backgrounds, frequently they tolerate these abuses and keep their bond. In
the language of
Transactional Analysis, they are part of a “game” , such as “If it
weren´t for him”, “Poor little me” or, in the worst cases, “Beat me, Daddy”.
In Argentina there is a femicide every 30 hours, usually beating or burning
them alive, and the wives were also “programmed” to tolerate or discount
early mistreatments, present since the very beginning of their relationship:
their Life Scripts (the lid and the pot) are interactive.
2. “Rubbing” on them a younger and more attractive lover, to put
down their self-esteem in this aspect
3. To become depressed, stop working of having an accident,
producing dependency and putting the work burden on her, so reducing her
growth.
4. Leaving the marriage and aggressing them through the children
5. Insisting in a pregnancy, which might limit the mother´s energy
and development (of course, she has to agree in this decision)
The antipode and desideratum of these disgusting practices is the
pride of sharing life with such a distinguished mate. Sometimes it is also
observed, but depends of the degree of self-esteem of the husband.
National laws
“Argentine women still suffer postponements in the work field”
(Soledad Vallejos -www.lanacion.com.ar › Informacion general, 2011)
Even if they study more, they hold only a 34% of management jobs. In spite
of the many advances in the field, the gap is still big, and the genre
inequality persists in our country in many contexts, although a 30% more of
448
women attends tertiary and university studies. And a masculine CEO earns
significantly more than his feminine counterpart (
notas.org.ar/2015/03/18/brecha-salarial-mujeres-ganan-menos-hombres/
March 2015) ttps://en.wikipedia.org/wiki/Women_in_Argentina
“Women in Argentina have attained a relatively high level of equality
by Latin American standards, and in the Global Gender Gap Report
prepared by the World Economic Forum in 2009, Argentine women ranked
24th among 134 countries studied in terms of their access to resources and
opportunities relative to men.[2] They enjoy comparable levels of education,
and somewhat higher school enrollment ratios than their male counterparts.
They are well integrated in the nation's cultural and intellectual life, though
less so in the nation's economy. Their economic clout in relation to men is
higher than in most Latin American countries, however,[and numerous
Argentine women hold top posts in the Argentine corporate world; among
the best known are Cris Morena, owner of the television production company
by the same name, María A. L. de Fortabat, former CEO and majority
stakeholder of Loma Negra, the nation's largest cement manufacturer,
Ernestina H. de Noble, director of Grupo Clarín, the premier media group in
Argentina (ttps://en.wikipedia.org./wiki/women_ _in_Argentina)
The quota law

(https://soydondenopienso.wordpress.com/.../1991-ley-de-cupo-
femenino. Accesed november 15, 2015)
This law, promulgated in 1991, demanding a minimum of 30% of
female candidates for legislative positions , surpassed the expectations of its
own promoters, with the Argentine Congress as the first in the world
applying such initiative.
And 24 years later, our country is the greatest exponent of feminine
representation in the Latin - American region, as well as one of the few in the
world where the top executive authority is exerted by a woman… till her
replacement, from December 10 this year, by Mauricio Macri, leader of the
opposition since 2007.
But, when women enter as a minority in a context where they were
excluded historically, they might face severe difficulties when they propose
new issues, or they intervene in the regulations of the budget.
(https://www.facebook.com/ELA-Equipo-Latinoamericano-de Justicia-u
Género). “So, their mere presence does not assure the equality of
opportunities, treatment and results” .
The percentage is similar at the provinces, where 15% of the
Ministries and the 26% of the secretariats are run by women, since 2010.
Also, since their permanence they have obtained the approval of several
449
genre-related laws, such as reproductive health, the integral law of violence

(in view of the many femicides, one every 30 hours, presently).
Also, integral sexual education, as well as the debate of topics related
to human rights, specially the ones of girls and adolescents. So, men tend
more to face issues as the financial, meanwhile women focus principally on
the social and the cultural .Doubtlessly, again, as a continuation of their
traditional roles.
Although, not all women entering the Congress do it with a genre
agenda, as well as some men who accompany it but others who are refractory
(www.losandes.com.ar/.../argentina-entre-paises-alto-nivel-mujeres-
cargos...).
Now, in Argentina the forbidden dominion for dames is represented
traditionally by the single masculine leadership which holds sway in the
powerful trade unions with very few exceptions. And this constituted an
ongoing power play between organized labor and the centralized authority of
the last President Cristina, and not only due to their economic demands. So,
some time before his designation, President Macri had initiated personal
contacts with those forces.
Corporate Governance Code

“Argentina received worldwide praise for its decision to impose a
political quota that resulted in greater participation of women in local
politics. This affirmative step did not go so far as to impact the role of
women in other aspects of Argentine society, including the labor market. As
the ELA observed, “While the quota applying to legislative positions
establishes a minimum of 30 percent participation of women to ensure the
exercise of democracy, the[analysis shows that this minimum is far from the
norm in other areas.
Unfortunately, no similar government action specifically supports the
role of women in executive leadership in public or private corporations.
While Argentina does have a voluntary Corporate Governance Code, it does
not contain any provisions addressing gender equity in the boardroom”.
The Corporate Governance Code was adopted under General
Resolution No. 516/2007 of the Argentine Securities Commission (Comisión
Nacional de Valores). While the Code is voluntary, it imposes a reply or
explain disclosure obligation requiring listed companies to include with their
annual report a separate report on their level of compliance with the
voluntary Code and how they are achieving its recommendations. The
purpose of the Code and the reporting requirement is to further the goals of
enhancing transparency in Argentine companies, imposing greater
responsibility on directors and managers, and ensuring equitable treatment of
minority shareholders.
450
The Trend Toward Gender Equality

Although the Code is only a recent initiative and may be the impetus
for further regulation of Argentine companies, it appears that there is only
nominal focus on gender equality in corporate board rooms in Argentina at
this time. However, there have been small steps by individual Argentine
corporations, as well as a few recent legal developments that indicate a trend
favoring gender equality in Argentina that may soon result in gender equality
initiatives for corporate board rooms.
In 2009, the Argentine legislature passed the Comprehensive
Protection Act to prevent violence and discrimination against women in all
areas of a woman’s life.24 The law is aimed at multiple facets of inequality,
including discrimination in the workplace, that threatens a woman’s access
to employment, recruitment, promotion, and job stability through change in
marital status and pregnancy.25 Not only does this legislation carry penalties
for acts of discrimination, but its presence promotes awareness of the
obstacles faced by women in the labor market. This recent legislation seems
to indicate a general shift to greater involvement of the government in gender
equality issues in private employment. For example, although judicial
decisions do not hold precedential value in Argentina, two recent cases
indicate the judiciary’s willingness to play a more aggressive role in
promoting gender equality. In Women in Equality Foundation et. al. c/
Freddo S.A., the Court of Buenos Aires (el Corte de Justicia de Buenos
Aires) determined that a company’s preference for hiring men violated the
law and, as a result, the company would be required to hire women to
reasonably and fairly correct that inequality. This case marked the first
instance in which the judiciary in Argentina sought to impose a type of
affirmative action to address discrimination.
More recently, the Court of Salta (la Corte de Justicia de Salta)
imposed a quota on professional driver (chauffeur) collectives in the city
after finding that the complete absence of women in the industry was a
product of gender discrimination. The Court required that 30 percent of
driver positions must be reserved for women and that failure to meet the
quota would result in penalty.The decision was later vacated by the Court of
Appeals following the determination that the lack of women in the industry
was not based on actual discrimination. The decision is currently being
appealed to the Supreme Court of Argentina. These two cases are the first
instances in which any branch of the government has required gender parity
in private enterprise and threatened to impose penalties for a company’s
failure to meet those requirements. Although these cases are not binding
upon other companies (because Argentina operates under a civil law system),
they indicate that the government, particularly the judiciary, is now willing
451
to impose equality requirements on private corporations. These decisions

may force a change in the country’s social climate and male-dominated work
culture (Kessler, M. , 2011).
The Legal Framework

Argentina has a strong foundation in labor law and other laws
promoting equality for women in the labor market. The Argentine
Constitution provides for equality in access to work and employment for all
people, without specifically mentioning women.
The primary source of labor law in Argentina is National Law No.
20.744, Ley de Contrato de Trabajo (Law of Contract of Employment)
passed in 1975. Title VII of Law No. 20.744 provides a number of specific
rights for women, including protection against termination for change in
marital status and pregnancy, provisions for child care leave, and
prohibitions on women working from home so that women are not required
to work instead of caring for children. Unfortunately, these legal protections
often have an opposite effect in the workforce. For example, an employer is
required to provide a woman with paid maternity leave both 45 days before
and 45 days after the birth of her child and is required to keep the woman’s
job open in anticipation of her return.
In the corporate context, the obstacles women face in management
may be more a matter of discrimination in hiring than in promotion, as
women are discouraged from entering the workforce in the first place. The
Equipo Latinomericano de Justicia y Género (The Latin American Team of
Justice and Gender, ELA), an organization that supports gender equality,
reports that only 4.4 percent of applicants to large corporations are women
Opportunities in the job place

Table 1. 1 Men- women Wage gaps in 6 Latin American countries
40
35
30 27,2 27,2
24,4
22,6 23,2
25 21,5
20
Wage gap
15
Explainable
10
Unexplainable
5
0
Argentina Uruguay Mexico Perú Chile Brasil
-5
-10
-15
Source: International Labour Organization 2012/ 2013
452
“Gender equity initiatives are achieving noticeable success in certain areas.

The following statistics demonstrate the amazing progress women are
making towards equity in Argentina:
-Women in the workplace earn 98 percent of what men do in
Argentina, while Nicaraguan women earn 64 percent, and Brazilians and
Chileans earn just 77 percent of that of men.
-Illiteracy rates of Argentine men is 3.1 percent, while women
illiteracy rates is almost equal at 3.2 percent.
-The percentage of female representation in the Argentine National
Legislature has grown from 4.3 percent in 1983, 5.9 percent in 1992, 14
percent in 1993, and 33.7 percent in 2005.
-Argentina was the first Latin American country to adopt a quota law
for women's participation in the Congress.
- The country is ranked 15th in the world for female participation in
national legislation.
The statistics paint a picture of positive growth; however, this does
not negate the fact that women are denied certain basic rights—particularly
in lesser educated, underserved communities.
The rise of social movements resulting from the people's protest
against the harsh conditions of the 2001 economic crisis contributed to the
rise of solidarity between women. With the disappearances of thousands of
men in working positions , women stepped up in response and defended their
families. Similarly, the loss of income due to the 2001 crisis required both
men and women to contribute to the family income. Both these factors
motivated women to take leadership roles in many of the grassroots
movements igniting throughout the country. FSD (Foundation for
Sustainable Development) seeks to promote this coalition and solidarity
movement of women by giving these groups the resources and skills they
need to grow exponentially. Most women's groups need capacity-building
activities, organization assistance, technical assistance, aid in promotion and
marketing, and encouragement through solidarity with international women's
support mechanisms. (www.fsdinternational.org/country/argentina/we
issues)
Our continent registers the highest proportion of feminine chiefs of
state (5), ministers (22,9%) an parliamentarians (25,7%), as per data of june
2014… far away from the 50% parity. After the last elections, Argentina
reached 5 women governors of 24 districts (Perez, P, 2015)
“Private companies and non-profit organizations are undertaking
efforts to achieve gender equity in the private sector. For example, the World
Bank recently partnered with eleven large corporations, including Coca-
Cola Argentina, Avon Argentina, and Wal-Mart Argentina, to design and
implement a program focused on gender equity. The program targeted
453
gender equity in human resources policies, such as recruitment, promotion,

and training, as well as professional development, work-life balance
policies, sexual harassment, and a non-sexist company image. A survey of
the participating companies revealed that only one had a stated commitment
to equality in hiring, while eight companies advertised jobs with age, sex,
and attractiveness requirements and four performed discriminatory tests as
part of the interview process” .
The program required, and achieved, corrective steps in all of these
areas.
The country’s achievements in gender equality in the corporate arena,
however, have not been as impressive. In a recent analysis of gender equality
worldwide, the Global Gender Gap Report rated Argentina only a 4.09 out of
a 7-point rating system for women’s ability to rise to leadership positions in
business. The greatest obstacle against women’s advancement in the business
sector in Argentina appears to be rooted in the male-dominated work culture,
rather than the legal landscape.
This situation might be aggravated when the husbands, parents or
other relatives behave enviously or competitively, which is relatively
frequent in the Latin culture.
Prospectives
The government elected in November 2015 offers new opportunities,
as the country has not grown in the last four years, the credit is too expensive
and the international exchange is stagnant due to the “ snare” or currency
exchange control, which only consequence is the lack of dollars in the
market. The new government eliminated this obstacle to grow in his first
days, in December 2015.
A recent initiative of Congress Deputy Soledad Carrizo (http//www.
parlamentario.com/noticia-87736. html) proposed a minimum of a 30%
feminine quota for cooperatives and mutuals, without this limiting a
maximum, and stating that “The social and political participation of women
has been and is considered as a central strategy for the building of equity of
genre and the deepening of democracy, and is undoubtedly and advance in
this sense”
On the other hand, in her report for the United Nations on poverty
and genre violence in 2015, (La Nacion, October 21, 2015) the statistician
Harumi Shibata Salazar commented the lack of data in several countries,
including Argentina , as the National Institute of Statistics and Censuses last
data on poorness exposed a 4, 7%, meanwhile the Observatory of Social
Debt of the Catholic University confirms between 29 and 33%. The new
government reported the substitution of present officers of the mentioned
Institute, taking back the previous technicians, and to publish updated and
454
dependable data, as well as acting with all the available resources to arrive to
“zero poverty” in Argentina.
And several non-profit organizations, such as “Voces Vitales” (Vital
Voices), affiliated to Vital Voices Global Partnership, FEIM (Foundation for
the Study and Research on Women), Asociación Aquí Estamos Nosotras -
(Association Here are We), CENDOC Women, Ciudadanas (Citizens),
Fundación Instituto de la Mujer (Foundation Institute of the Women) and
many others, believe in the transforming value of the feminine participation
in the society. This approach is sustained on studies of organizations, such as
the World Bank and the International Development Bank , which showed
that to invest in the development of women is the most effective measure to
reduce poverty, improve health and education and with it, to improve general
wellbeing
And, according to Paula Sandoval (2015); .
Conclusion
(Kessler, M., op. cit.,ps://www.paulhastings.com/.../argentina.htmlT):
“Although Argentina still has social and culture obstacles to
overcome, its evolving legal system and private sector initiatives
seem to indicate that the country is taking valuable steps toward
greater gender parity in the workforce. Because gender
disparities in Argentina are greatest in the hiring process, it
may be some time before the effects of these initiatives are
reflected in the boardrooms of large companies.”
And, according to Paula Sandoval (2015), “Countries that by 2030
want to keep a solid and constant rhythm of economic growth, besides the
creation of the necessary quantity and quality of jobs, must wager for the
education, training and inclusion of women in the labor market”
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458
The Effect Of Media Use Behavior On The Preference

For Smartphone Specifications
Dukyun Hwang
Sangin Park
Seoul National University, South Korea
Abstract
The paper aims to analyze the effect of media use behavior of
cellphone users on the preferences for cellphone specifications. Based on the
survey data of the Korean Information Society Development Institute and
data on hardware attributes of mobile phone models, we employed a mixed
logit model for the estimation of the interactions between consumer
attributes and product characteristics. Since cellphone producers are sensitive
to cellphone customers’ preferences for hardware specifications, this study’s
results can provide a clue to predict technological changes on cellphone
hardware.
Keywords: Smartphone Specifications, media use behaviour
Introduction
The paper aims to analyze the effect of media use behavior of
cellphone users on the preferences for cellphone specifications. Under the
assumption that cellphone producers are sensitive to cellphone customers’
preferences for hardware specifications, this study’s results can provide a
clue to predict technological changes on cellphone hardware.
The cellphone, especially the smartphone, has a lot of functions for
media contents, so that cellphones as a new media device have substituted
the traditional media devices such as the radio or the television. As new
applications and media contents that can be used with a cellphone are having
been developed steadily, the frequency and the use time of media contents by
cellphone have increased. In fact, the average daily internet use time by
mobile devices is 103.8 minute in 2014, which is a 20.4 minute increase
from the 2013 record 86. The average daily smartphone application use time
86
Korea Internet & Security Agency(KISA), ‘Investigation Report on Internet Using
Condition in 2014’ source:
http://isis.kisa.or.kr/board/?pageId=060100&bbsId=7&itemId=809&pageIndex=1
459
in 2015 is 143 minute, which is more than the daily meal time, while the use
time for game, music and video contents is 52 minute 87.
In the paper, we combined the two data sets of the survey data (the
Korean Media Panel Survey conducted by KISDI in July 2013) on cellphone
users and the information on hardware specifications of the cellphone
models. The survey asked the respondent’s media contents use behavior,
social economic status, and the cellphone brand that she used. From the
given cellphone brand information, we presumed the specific cellphone
model and gathered hardware specification information from online auction
sites. With the combined data set, we employ the mixed logit model for an
empirical analysis.
The paper proceeds as follows. In section II, we provide the literature
review. Next, we describe our estimation model with data and variables in
section III. In section IV, we discuss the estimation results and their
implications. In section V, we summarize the results and conclude.
Literature Review
When companies consider the market segment which they want to
target, it is necessary to investigate potential customer’s needs that are
strongly connected to their life styles. Already many studies have mentioned
life style as tool to make the market segment, saying that life style provides a
rich view of the market as a portrait of consumers (Ahmad, Omar, &
Ramayah, 2010; Liu, Chang, & Lin, 2012; Rahman, 2011; Vyncke, 2002)
Prior research that investigates the product attributes is based on the
laddering approach of Reynolds and Gutman (1988) that sees products as
embodying a vector of characteristics (Zhu, Wang, Yan, & Wu, 2009). The
ladder consists of the vector of product’s characteristics on an ascending
scale. However it is commonly acknowledged that consumers are
heterogeneous in preferences, meaning the different satisfactions of different
consumers with the same product attribute. Some studies have tried to find
the link personal attributes, like lifestyle, to preferences on the product
attributes (Haught, Wei, Xuerui, & Zhang, 2014; M. Haverila, Rod, &
Ashill, 2013; M. J. Haverila, 2013; Mishra, 2015; Zhu et al., 2009)
Some of these prior studies have focused on a mobile phone or
mobile phone use behavior. It is thought that with fast technological
developments, mobile phone has become the necessity of our daily life. For
example, Zhu et al. (2009) classified four consumer attributes about their
preferences on fashion, such as shopping, price consciousness, habitual
consumption conscious, and quality consciousness. Then they empirically
analyzed the relationship of consumer attributes with mobile phone charging
87
http://news.chosun.com/site/data/html_dir/2015/09/22/2015092202493.html
460
attributes. Hamka, Bouwman, De Reuver, and Kroesen (2014) made clusters

considering customers’ lifestyle characteristic such as yuppies, socially
concerned type, career-makers, and traditionalists. Using latent class
analysis, they found that these segmentations are related to mobile service
usage behavior including the usage of network and the usage of content
services. Using demographic variables instead of lifestyle variables, Hong,
Thong, Moon, and Tam (2008) and Peslak, Shannon, and Ceccucci (2011)
found that demographic attributes are related to mobile phone usage
behavior. When mobile phone functions and services were relatively simple,
Kim, Lee, and Koh (2005) investigated the possible direction of device
convergence through consumer preferences for product attributes, and they
found that consumers generally prefer a keyboard and medium-size display
while consumers are indifferent to the internet service quality and to the
capability for operating many application.
Studies that focused on the mobile phone usage behavior may assume
that mobile phone features are so similar that they are not necessary to
consider. However people typically select their mobile phones after
comparing specific features among several models. As smartphone users
proliferate and the smartphone becomes an important device for consuming
media services, several studies address the effect of smartphone usage on the
other media use. In this paper, we direct attention to the possibility that
customers’ media behavior does have significant influences on the
preferences over smartphone attributes.
Research design and data

This study estimates the demand function for mobile phones, using
data of individual customer’s attributes and mobile phone attributes. From
the estimated demand function, it is possible to find out how individual
attributes like a mobile phone usage behavior have influences on the
preferences for main attributes of mobile phones.
For this purpose, we use a discrete choice model called the mixed
logit model. It is acknowledged that the mixed logit model is flexible to
obviate the limitations of the conditional logit model by allowing for random
taste variation and unrestricted substitution patterns (Ben-Akiva, Bolduc, &
Walker, 2001; McFadden & Train, 2000).
We define consumer i’s utility function for alternative (mobile phone
model) j as follows:
𝑅
𝑈𝑖𝑗 = 𝛿𝑗 + � � 𝑥𝑗𝑘 𝑧𝑖𝑟 𝑟𝑘𝑟 + 𝑑𝑗 𝑣𝑖 𝑟 𝑢 + 𝜖𝑖𝑗, ⋯ (1)

𝑘 𝑟=1
where 𝛿𝑗 is the mean utility level from choosing alternative j while the other
terms of right-hand side indicate the utility unique to individual i received by
461
choosing alternative j. The second term represents interactions between the

observed consumer i’s attribute and the observed attributes of the alternative
j where 𝑥𝑗𝑘 is the 𝜅 th observable attribute of mobile phone model j and 𝑧𝑖𝑟 is
a consumer i’s rth observable attribute, and 𝑟𝑘𝑟 means the coefficient of the
interaction term. In the third term, 𝑣𝑖 indicates the consumer i’s unobservable
attribute that affects the utility level of alternative j while 𝑑𝑗 is the dummy
variable for alternative j. 𝑟 𝑢 is the coefficient of the third term. In the mixed
logit model, it is assumed that 𝑣𝑖 is IID (independent and identically
distributed) by the standard normal distribution. Lastly, 𝜖𝑖𝑗 denotes consumer
i’s idiosyncratic tastes for alternative j and it is IID by the type I extreme
value distribution.
With the assumption that 𝑣𝑖 and 𝜖𝑖𝑗 are stochastically independent,
the conditional probability that consumer i selects alternative j is:
𝑃𝑟 (𝑦𝑖 = 𝑗|𝑥, 𝜉, 𝑧𝑖 )
exp(𝛿𝑗 + ∑𝑘 ∑𝑅𝑟=1 𝑥𝑗𝑘 𝑧𝑖𝑟 𝑟𝑘𝑟 + 𝑑𝑗 𝑣𝑖 𝑟 𝑢 )
=� 𝑅 𝑢 𝑃0 (𝑑𝑣) ⋯ (2)
𝑣 1 + ∑𝑑 exp(𝛿𝑑 + ∑𝑘 ∑𝑟=1 𝑥𝑑𝑘 𝑧𝑖𝑟 𝑟𝑘𝑟 + 𝑑𝑑 𝑣𝑖 𝑟 )
In equation (2), 𝑦𝑖 = 𝑗 indicates that consumer i select alternative j,
and 𝑃𝑜 (𝑑𝑣) is the probability distribution function of 𝑣 = (𝑣1 ,⋯,𝑣𝑛 )′ where
n is the number of consumers. In this study, we conducted a simulated
maximum likelihood estimation to obtain the estimates of 𝑟𝑘𝑟 as well as 𝛿𝑗 .
There are two data sets of user attributes and product characteristics.
Data on consumer attributes come from the Korean Media Panel Survey
conducted by Korean Information Society Development Institute (KISDI) in
2013. Respondents of the survey were required to recode their media use in a
diary, called the media diary, which includes place, time, contents, and
devices to use media contents. Respondents can recode their behavior by
selecting one among the given 38 behavior examples which we reclassified
into the 4 groups such as video-image contents usage, traditional
communications usage, chatting, and SNS or /information searching 88.
As the individual demographic information, we use age, gender, and
whether having a job. The age variable is a dummy variable: 1 for the person
over 50s and 0 for the others. The relatively young generation less than 50
year old would be familiar with adopting new technologies and with
replacing the old phone with the latest one. Gender is acknowledged as a
significant variable that influences the mobile phone usage.
88
‘Video-Image contents usage’ includes specific behavior as follows: watching TV
programs, a movie, UCC contents, and pictures. ‘Traditional communications usage’ means
talking on the phone and sending a text message. ‘Chatting’ indicates behavior such as using
e-mail services and chatting through online chat applications. ‘SNS or information
searching’ includes behavior such as using social network services and searching
information through the internet, and using an e-commerce services.
462
The second data set is on the attributes of mobile phone models.

Some questions of the Korean Media Panel Survey are about the
respondent’s mobile phone model name and the year that the respondent
purchased the mobile phone. However the reported model names are too
rough to recognize the accurate model, so that we choose the specific mobile
phone model by assuming that people want to buy the latest model. Under
the information of the mobile phone’s model name and the purchased year
that the respondent reported, we searched the latest model and its specific
attributes from the e-commerce websites 89 that provide hardware attributes
of all the released mobile phone models. If there are the several latest models
for the same brand and the same released year, we chose the best seller
according to the mobile phone’s sales record that the e-commerce websites
provided. Finally 13 models are used in this study as follows:
Table 1: The mobile phone models
Num. Manufacturer_Brand Model Model Num. Frequency Share (%)
1 Samsung_Galaxy S Galaxy S4LTE SHV-E300K 711 40.19
2 Samsung_Galaxy Note Galaxy Note3 SM-N900S 395 22.33
3 Samsung_Galaxy Galaxy Win SHV-E500S 58 3.28
4 Samsung_Omnia Ozomnia SPH-M7350 14 0.79
SHW-
5 Samsung Minimal Folder 94 5.31
A301S
6 LG_Optimus G2 LG-F320S 279 15.77
7 LG WineSherbet LG-SH840 43 2.43
8 Apple_iPhone3 iPhone3Gs iPhone3Gs 5 0.28
9 Apple_iPhone4 iPhone4s iPhone4s 13 0.73
10 Motorola MotoG XT1032 3 0.17
11 Apple_iPhone5 iPhone5s iPhone5s 42 2.37
12 PenTech_Vega series Vega Secret Up IM-A900S 103 5.82
13 PenTech_Sky Series Dupont folder IM-U700S 9 0.51
Total 1,769 100.00
After collecting product attributes information for the 12 models, we

selected the important attributes that would have some influences on
customer’s choices. We visited the mobile phone stores and investigated
attributes that customers asked frequently. From the interviews with five
mobile phone sellers, we found seven attributes which are commonly
mentioned by the sellers such as whether it is a smartphone or not, the
display size, the number of pixel of the mobile phone camera, the battery
capacity, the weight, the storage capacity, and the price. Among these
attributes, the display size is correlated with the battery capacity and the
weight. And the price information has a problem to use in this study because
89
www.enuri.com / www.danawa.com
463
of subsidies that a seller provides for the purpose of sales promotion. Such
subsidies may distort the market price of mobile phones and make a
difference between the official price and the real price in markets. Hence,
among diverse attributes, we selected four such as whether it is a smartphone
or not, the display size, the camera pixel, and the storage capacity. The
attributes of each mobile phone model is as follows:
Table 2: The hardware attributes of the selected mobile phone models
Storage
Released Display Camera
Num. Model Name Manufacturer Smartphone capacity
Year Size(Inch) Pixel
(Gbyte)
1 Galaxy S4LTE Samsung Yes 2013 5 1300 32
2 Galaxy Note3 Samsung Yes 2013 5.7 1300 32
3 Galaxy Win Samsung Yes 2013 4.66 500 8
4 Minimal Folder A301 Samsung No 2013 2.6 200 0.082
5 G2 LG Yes 2013 5.2 1300 32
6 WineSherbet LG No 2012 3 200 0.03
7 MotoG Motorola Yes 2013 4.5 500 8
8 iPhone5s Apple Yes 2013 4 800 16
9 Vega Secret Up PenTech Yes 2013 5.6 1300 16
10 Ozomnia Samsung Yes 2010 3.7 500 8
11 iPhone3Gs Apple Yes 2010 3.5 300 16
12 iPhone4s Apple Yes 2011 3.5 800 16
13 Dupont folder PenTech No 2010 3 300 0.08
Table 3: Variables
category Number Variable name Variable definition and measurement
the ratio of a mobile phone usage time to enjoy video-
1 video
image contents
The ratio of a mobile phone usage time to call or to text
2 call/text
message
the ratio of a mobile phone usage time to chat through
3 chatting
mobile applications
Consumer the ratio of a mobile phone usage time to use SNS or on-
4 sns
attributes line searching
1: the over 50s
5 age the over 50s and the others
0: the others
1: female
6 gender gender(female)
0: male
1: unemployed
7 job whether a job retention
0: employed
the size of display of the mobile the diagonal length of
1 display
Product phone a mobile phone display
attributes 2 pixel the number for camera pixel
3 storage the storage capacity Gbyte
464
Table 4: Summary statistics on mobile phone attributes

standard
Category variable Measurement num. mean minimum maximum
deviation
display Inch 2.867 0.231 2.6 3
non pixel Million 2.333 0.578 2 3
3
smartphone storage
Gbyte 0.064 0.029 0.03 0.082
capacity
display Inch 4.536 0.836 3.5 5.7
pixel million 8.6 4.061 3 13
smart phone 10
storage
Gbyte 20 10.832 8 32
capacity
Table 5: Summary statistics on mobile phone usage attributes

standard
variable scale observation mean(ratio) minimum maximum
deviation
video Min./day 1769 4.664(6.23%) 11.391 0 195
call/text Min./day 1769 31.492(42.11%) 33.989 0 490
chat Min./day 1769 18.324(24.50%) 29.248 0 315
sns Min./day 1769 2.524(3.37%) 13.784 0 385
total_time Min./day 1769 74.771 63.778 0 745
Result
The estimation results of the mixed logit model in (1) are given in
table 6.
Table 6: Estimation results
Standard
Independent Variable Estimate t-value
error
Samsung Galaxy S Series
-18.762 13.698 -1.373
(GalaxyS4LTE)
Samsung Galaxy Note
-77.218 48.174 -1.611
(Galaxy Note 3)
Samsung Galaxy
-52.136* 28.033 -1.860
(Galaxy Win)
Samsung Omnia series
alternatives -25.187* 14.374 -1.750
(OZomnia)
LG Optimus(G2) -30.782 18.872 -1.632
Apple-iPhone3 -48.306** 24.113 -2.001
Apple-iPhone4 -20.739 13.467 -1.541
Motorola-Moto G -57.821* 31.862 -1.813
Apple-iPhone5 -64.464 41.475 -1.554
PenTech Vega Series
-23.067* 13.998 -1.653
(Vega Secret Up)
display -0.031 0.054 -0.576
video pixel 0.015 0.011 1.333
storage -0.002 0.002 -0.946
Interaction display 0.049*** 0.017 2.827
terms call/text pixel -0.006* 0.003 -1.786
storage 0.002*** 0.001 2.927
display -0.012 0.014 -0.827
chat
pixel 0.0069** 0.003 2.026
465
storage -0.001 0.001 -1.583

display -0.008 0.034 -0.242
sns pixel 0.002 0.008 0.183
storage -0.001 0.002 -0.611
display 5.053** 2.219 2.281
age(over 50s) pixel -1.047*** 0.385 -2.723
storage 0.222** 0.093 2.481
display 1.241 0.803 1.542
gender(female) pixel -0.212 0.182 -1.167
storage 0.009 0.041 0.232
display 4.955*** 1.151 4.311
the unemployed pixel -0.971*** 0.237 -4.174
storage 0.200*** 0.052 3.812
Samsung
Galaxy S Series 1.596 1.028 1.557
(GalaxyS4LTE)
Samsung
Galaxy Note 70.397 47.368 1.493
(Galaxy Note 3)
Samsung
Galaxy -12.129* 6.203 -1.965
(Galaxy Win)
Samsung Omnia
series -2.328 1.435 -1.621
unobservable individual (OZ omnia)
attributes
LG
12.515* 7.501 1.676
Optimus(G2)
Apple-iPhone3 7.823 5.738 1.365
Apple-iPhone4 0.106 1.499 0.072
Motorola-Moto
-10.084 6.538 -1.544
G
Apple-iPhone5 -27.998 18.523 -1.513
PenTech Vega
Series
1.776 1.392 1.282
(Vega Secret
Up)
Among the results of interaction terms, the mobile phone display size
has significant interactions with variables of the age and the call/text usage
time. It is possible that people over 50s using mobile phones for mainly
traditional communications such as calling and texting would have strong
preference for the large screen smartphones because of their weak visions
and conveniences of typing.
However display size is not significant in the interactions with video-
image contents usage by the mobile phone. It means that watching video-
image contents such as movies or TV programs is not related to the
preference for the large display size. There are some alternatives to the
smartphone to enjoy the video-image contents, such as the tablet PC and the
small size notebook. If a consume spends more time enjoying video-image
contents and if the consumer is very sensitive to the quality of display, she
466
would prefer a device which has a special advantage in the display quality
while she uses the mobile phone mainly for searching for the video-image
contents.
The camera pixel indicates the quality of video-image contents. It
turns out that as people spend more time using chatting services or email
services, they would have more preference for a higher camera pixel. The
function of chatting applications and email services is not limited to transfer
text message but extended to include exchanges of pictures. On the other
hand, people use mobile phones for the simple communications via calling or
texting have lower preference for the camera pixel.
It is likely to think that heavy users of video-image contents would
prefer more storage capacity. However, it did not turn out like that. As
mentioned above, these users may have alternative devices for video-image
contents. Rather, like the case of the display size attribute, the people who
use their mobile phones to communicate by traditional ways showed the high
preference for the storage capacity attribute. The storage of the smartphone is
used to install the operating system and to upgrade. Although the latest
smartphone models have large size storage, it is hard to say that it is enough
for heavy smartphone users who may use secondary or alternative storage
devices.
Other interesting results are about the gender. Prior studies have said
that the gender is an important variable that has a significant influence on
mobile phone usage. However we cannot find any significant result related to
the gender variable.
Conclusion
In this paper, we analyzed whether the consumer’s preference for
smartphone characteristics is affected by individual attributes that include
media usage behavior. The results show that some consumer attributes have
significant influences on the preference for the smartphone attributes such as
the display size, the camera pixel, and the storage capacity.
For this analysis, we used the survey data of the KISDI and then
combined it with data on hardware attributes of mobile phone models. The
1,769 survey respondents who purchased the new mobile phones in 2013 are
selected and their attributes about age, gender, and job status are gathered.
We employed a mixed logit model for the estimation of the
interactions between consumer attributes and product characteristics. In the
estimation, we assumed that the outside alternative is a non-smartphone. Our
results imply that the relationship between the media use behavior and the
smartphone attributes is not straightforward, depending on the media
environment in digital convergence.
467
Despite the limitation of the cross-sectional data, the paper

contributes to the existing literature as a first step to quantitatively analyze
the way in which and the extent to which the consumer’s media use behavior
affects her preference for the smartphone specifications. With more data over
a longer period of time, we will be able to fully analyze the interaction
between consumers’ media use behavior and the evolution of the smartphone
industry.
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469
Workplace Violence And Effects On Turnover

Intention And Job Commitment: A Pilot Study
Among Healthcare Workers İn Turkey
Serpil Aytac, PhD

Professor.Uludag University, Bursa, Turkey
Salih Dursun, PhD
Assistant Professor, Karadeniz Technical University, Trabzon, Turkey
Gizem Akalp, MSc
Lecturer, Uludag University, Bursa. Turkey
Abstract
Workplace violence is not only a critical health and safety issue but
also is a serious problem which can have devastating effects on the
productivity of organizations and on the quality of life of employees. The
purpose of this study was to investigate physical, verbal and sexual violence
in the workplace and the effects on employees' commitment and job turnover
intention in the health sector. A self-made questionnaire about workplace
violence, a general condition, job commitment questionnaire and job
turnover intention questionnaire were applied to 169 health employees to
determine who had suffered workplace violence in the previous year. The
relationship between job commitment, workplace violence and job turnover
intention were investigated in two different hospitals. A statistically
significant relationship was determined between job turnover intention and
workplace violence. According to the data obtained, 57% of the respondents
had been confronted with physical, verbal or sexual harrassment at least once
in their professional life in the previous year. Additionally, 67% of the
study respondents had witnessed one form or another of harassment
behaviour. The t-test analysis results determined a significantly higher rate
of job turnover intention for health workers who had been exposed to
workplace violence than those who had not. The commitment rate of that
group was determined to be low but the difference was not statistically
significant.
Keywords: Workplace violence; job turnover intention; employee

commitment; Harassment; Health workers
470
Introduction
Violence has been a significant social problem throughout history.
Although violence has been defined as a concept in different ways, the most
quoted definition is that of the World Health Organization (WHO); ‘the
intentional use of physical force or power, threatened or actual, against
oneself, another person, or against a group or community, that either results
in or has a high likelihood of resulting in injury, death, psychological harm,
maldevelopment, or deprivation’ [1].
Violence may be encountered in every aspect of life. Therefore as a
significant portion of a person’s life is spent at work, the possibility of
encountering violence there is high. Within an individual’s working life,
there is constant interaction between colleagues, superiors and subordinates
and also with those they are serving such as customers or patients.
This intensive interaction and communication can lead to unwanted
situations such as workplace violence. This can be defined in different ways,
such as the European Commission's definition of workplace violence;
“Incidents where staff are abused, threatened or assaulted in circumstances
related to their work, including commuting to and from work, involving an
explicit or implicit challenge to their safety, well-being or health” [2].
Workplace violence includes not only physical but also non-physical
violence. For example, the range of workplace violence includes physical
assault, homicide, robbery, verbal abuse, bullying/mobbing, swearing,
shouting, sexual and racial harassment, name calling, threats, interfering with
work tools and equipment [3, 4].
When studies on workplace violence are examined, there is nothing
to identify victims of violence from sector or the work done. Studies have
revealed that there is a higher risk of violence in occupations where there is
intensive interaction whether inside or outside the business. In this respect, it
can be stated that employees in the healthcare sector are at a higher risk of
being exposed to violence compared to other sectors [5, 6, 20, 21].
Previous studies have shown that employees exposed to workplace
violence suffer from psychological problems such as stress, depression,
increased levels of anxiety [7], emotional exhaustion [8] family problems,
low self-esteem, isolation in private life, alcohol problems, lack of
concentration at work [9] and fear [10]. In addition to these psychological or
mental problems, several physical conditions have been seen such as head,
back and abdominal pain, insomnia, heart conditions, eating disorders, panic
attacks and fatigue [9]. Previous studies have also shown that exposure to
workplace violence causes lower levels of job satisfaction, increases job
turnover intention [11, 19], reduce the emotional attachment to the
organisation [12] and causes accidents at work [13].
471
The first aim of this study was to evaluate whether workplace

violence was physical violence, emotional pressure, intimidating behaviour,
verbal assault or sexual harassment. The secondary aim of this study was to
investigate the effects of workplace violence on employees' job commitment
and turnover intention in the healthcare sector.
Method
In this study, workplace violence questionnaire, Demographic
questions, job commitment scale and job turnover intention scale were used
on healthcare employees to determine who had suffered workplace violence
in the previous year in two different hospitals in Bursa city in Turkey.
Outcome assessments included quantitative self-report questionnaires. The
study protocol was approved by Uludag University Research Ethics
Committee.
Measure
Instruments
The instruments that were used were as follows.
• Demographic questions: Participants were asked to indicate their
sex, age range, marital status, educational background, working years and
their duty in the facility.
●The Workplace Violence Questionnaire (WPVQ) developed by the
International Labor Organization (ILO) and the World Health Organization
(WHO) was combined and translated into Turkish by Aytac at al. [14]. In 3
different dimensions, the questionnaire measures whether employees have
been exposed to physical violence, verbal violence or harassment in the
workplace within the last year. Questions are asked in the form of ‘In the last
year have you been subjected to a physical attack in the workplace?’ with a
choice of responses of ‘yes’, ‘no’ and ‘I don’t know’.
● To measure job commitment, the 8-item job commitment scale which
developed by Kurml (1999) and Lodahl and Kejner (1965) and adapted to
Turkish by Öz (2007) was used [15].
● To measure job turnover intention, we used the 3-item turnover
intentions scale developed by Grandey (1999) and revised by Öz [15].
Participants
The sample consisted of 169 healthcare workers such as doctors,
nurses, managers and other health workers who were employed at a two
public sector hospitals. Data were collected anonymously by printed
questionnaires from the respondents who participated voluntarily in the
study. In the pilot phase of this study, the first draft of the questionnaire was
distributed to 30 participants. The results of the pilot study and feedback
472
from participants enabled the questionnaire to be revised and clarified. Out

of the 200 questionnaires distributed, 169 were returned, giving a response
rate of 85 %.
Results
Out of the 169 workers who participated in the study, 30.8% were
male and were 69.2% female, 46.2% were single, 53.8% were married,
65.5% were university graduates, 30.4% were high school graduates and
4.1%, primary school graduates. The mean age was (mean±S.D) 31.39±8.36
years. The mean of working years was 8.84±7.70 years. The distribution of
the study group according to their professions is presented in Table 2.
The reliability analysis of the different scales which used in this study
is shown in Table 1.
Table 1: The Reliability Analysis
Scales Number of items N Mean S.D C. Alpha
Job commitment 8 165 3,09 0,96 0,78
Job turnover intentions 3 165 2,13 1,16 0,86
The reliability coefficients of all the scales ranged between 0.78 and
0.86, and all the coefficients were at acceptable limits (Table 1).
Table 2 shows the exposure to violence according to the types of
violence.
Table 2: Exposure to Violence and Types
Type of Violence Exposed Not- exposed Total
Physical violence 44 (%26) 125(%74) 169(%100)
Verbal abuse 92 (%54,8) 76 (%45,2) 168(%100)
Sexual assault and harassment 10 (%6) 158(%94) 168 (%100)
Any other type of violence 96 (%57,5) 71 ( %42,5) 167(%100)
As can be seen in Table 2, the most common form of violence
experienced by the respondents was verbal violence at a rate of 54.8%. This
was followed by physical violence at 26%. The lowest rate was 6% for
sexual violence. When evaluated as a whole, 57.5% of the respondents had
been exposed to some form of violence and 42.5% had not experienced any
type of violence.
The relationship between being subjected to any kind of violence and
commitment to the job and job turnover intentions is shown in Table 3.
Results of t-test analysis on job commitment and job turnover intention with
exposure or non-exposure to any form of violence, as beloved.
Table 3: Results of t-Test Analysis
Any form of Violence
Exposure Non-Exposure
N Mean S.D N Mean S.D t p
Job Commitment 95 3,17 ,94 68 2,98 1,00 1,250 ,213
Job Turnover
93 2,31 1,27 70 1,89 ,94 2,325 ,017
Intention
473
According to the results shown in Table 3, the job turnover intentions

of those employees exposed to some form of violence was found to be
statistically significantly higher than that of those not exposed to any
violence (p<0.05). No significant relationship was determined between
experiencing violence and commitment (p>0.05).
The results of the t-test analysis of the effects of witnessing violence
are shown in Table 4. Results of t-test analysis on Job commitment and job
turnover intentions with witnessing any form of violence as beloved.
Table 4: Results of t-Test Analysis
Any Form of Violence
Witnessed Not Witnessed
N Mean S.D N Mean S.D t p
Job Commitment 112 3,10 ,95 52 3,09 1,00 ,0821 ,935
Job Turnover
109 2,25 1,15 55 1,93 1,14 ,631 ,105
Intention
It can be seen from Table 4 that the rate of turnover intention of those
who had witnessed violence (2.25) was higher than that of those who had not
witnessed any violence (1.93). However, this difference was not found to be
statistically significant. No significant difference was determined between
commitment and witnessing violence.
Discussion
Workplace violence is a leading work health and safety problem in
working life. The frequency of this violence can vary depending on the
characteristics of the occupation or the work being undertaken. It can be said
that employees who have intense interaction with people outside the
organisation such as customers or patients and their relatives, are at greater
risk.
In this study, the form of violence that the respondents were most
exposed to was seen to be verbal violence at a rate of 54.8%. Although the
rate of those exposed to physical violence at 26% is lower than that of verbal
violence, it is of an extent not to be undervalued. It can be said to indicate a
high rate of physical violence in the intense interaction with patients and
their relatives in the healthcare sector. The lowest rate of a form of violence
experienced by the respondents was sexual violence at 6%. When these
results are evaluated as a whole, 57.5% of respondents had been exposed to
at least one form of violence within the last year.
When previous studies on this subject in the Turkish healthcare sector
are examined, different results are noticeable. A study of emergency services
nurses by Ergun and Karadakovan [16] determined rates of verbal attack to
be 98.5% and physical attack 19.7%. In a study by Erkol et al. [17] of
healthcare employees the rate of those exposed to any kind of violent
incident was found to be 87.1%.
474
The violent incidents experienced at work can have a negative effect

on the employee’s feelings towards their occupation or the organisation. In
this study, those who had experienced or witnessed violence were seen to
have high job turnover intention. However, in the analysis in respect of job
commitment, no significant difference was observed. In a study by Wang et
al. [18] of healthcare personnel workplace violence was determined to have a
direct effect (through fear or work satisfaction) on the intention to leave the
organisation. In another study by LeBlanc and Barling [12] on 254 people in
different occupations, it was observed that co-worker aggression in particular
had an effect on the intention to leave the organisation.
The right to work is one of the basic human rights. In this respect, the
prevention of cases of violence in working life carries importance in
fulfilling this right. The requirements for this to be done can be listed as
follows:
● Violent incidents occurring in the workplace should be regarded as
crimes rather than as a type of aggression and the necessary legal
infrastructure should be formed for this.
● Employees must be given training on what kind of incident or
behaviour comes within the scope of violence, what they can do when they
are subjected to violence and the importance of reporting violent incidents
whether minor or major.
● Employees subjected to violence should be given organisational
and social support. Thus, the possibility of violent incidents will decrease
and the individual subjected to the violence will be less negatively affected.
● It must be accepted that prevention of workplace violence is an
inseparable part of health and safety at work, and organisations must take the
necessary steps to prevent violence. Prevention of violence must be an
inseparable part of the organisation culture and organisation climate.
● Finally, there must be collaboration between organisations to
combat violence. To achieve the creation of a safe and healthy work
environment by preventing violence, the common struggle must be managed
by the state primarily, and workers and employers associations, and various
non-governmental organisations etc.
Limitations of the Study

The sample size was limited to only two public hospitals in Turkey
and responses may have been influenced by personal bias. Due to time
constraints and busy schedules of the hospital health workers was difficult to
interact with them completely so data were only collected through a
questionnaire.
475
Acknowledgments
The authors wish to thank the study participants for their contribution
to the study, especially those who helped to acquire the questionnaires and
written informed consent. We are also grateful to all health workers who
participated in our research.
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477
Test Food Materials On Stretching
Shambulova G.D.
Orymbetova G.E.
Urazbayeva K.A.
Jaishibekov G.Z.
Nurseitova Z.T.
Mailybayeva E.U.
Kozhabekova G.A.
Gabrilyants E.A.
M.Auezov South Kazakhstan State University
Abstract
In the article proposes a device for determining the structural and
mechanical properties of visco-plastic food mass at a stretching, in
conditions, excluding the effect of its own weight of the sample. In the study
of the influence of the quality of flour, humidity, duration of aging,
mechanical processing revealed that during long time aging and mechanical
processing a temporary tensile strength is reduced and relative elongation is
increased, that is, the dough becomes more plastic. On tensile strain we
define the values at which begins the gap of the dough: the dough from flour
of the premium humidity of 40% - 550 Pa and a humidity of 45% - 650 Pa;
the dough from the flour of the first grade humidity of 40% - 450 Pa and a
humidity of 45% - 600 Pa.
Keywords: Dough, uniaxial stretching, rheological properties
Introduction
Food production at the present level, including сconduct more
different technological processes, it is impossible without the use of tools
(objective) of measurement methods and instrumentation technology for
monitoring, regulation and quality management of raw materials and finished
products. In this important and responsible role is assigned to rheology as a
science dealing with the structure formation of food materials, the study of
structural and mechanical properties, the development of methods and
instruments for their determination [1-8].
478
Processing and shaping the dough mass is accompanied by complex

physical-chemical, biological and mechanical processes, the study of which
allows to organize an effective and objective rheology control, management
of production cycle.
The process of forming dough for flour dishes is composed and
results mainly from tensile strain and shear flow. Therefore, the definition of
structural and mechanical characteristics of the dough at uniaxial tension is
of interest to determine the deformation properties and to calculate the
kinematic parameters of processing machines and devices.
Existing devices used to define the characteristics of the plastic food
mass, can not be applied in the study shaping process of unleavened dough,
since it ignores the effect of the mass of material during the time on the size
of the test sample [2,4]. Therefore, it was suggested tool for determining the
structural and mechanical properties of visco-plastic food mass at a
stretching in conditions excluding the effect of its own weight of the sample.
The purpose of the study is to determine the structural and
mechanical properties of visco-plastic food mass at a stretching.
Materials and methods

Determination of rheological properties of dough under uniaxial tension
For the study of the rheological characteristics of the dough during
forming is regarded in our case - unleavened dough. Under the unleavened
dough understand semi-finished product from which subsequently made
various dishes flour and bakery products.
To determine the rheological properties of the dough at uniaxial
tension we have created a device for measuring the stretch dough (Figure 1)
[9].
Figure 1. Scheme of the device for measuring the stretch dough
479
1,2 - spring clips, 3 - movable clamp, 4 - metal frame, 5 – base, 6 -

twisting rollers, 7 - graduated scale, 8 – rollers, 9 - folding rack, 10, 11 –
rails, 12 – thread, 13 - cargo.
Device for measuring the tensile dough contains fixed and movable
clamps for the test sample, each of which is in the form of spring clips 1,2.
The movable clamp 3 is fixed to the guide metal frame 4 fixed to the base 5
by means of twisting rollers 6, the device for counting values moving the
movable grip is made as a graduated scale 7. Maintenance the test sample is
made by sequentially assigned on basis of the device support rollers 8. The
loading mechanism consists of a folding rack 9 on which are fixed the rails
10,11 for tensioning thread 12 with cargo 13 and that attached with movable
clamp 3.
The device works as follows: test sample diameter of 5 mm, length
50 mm, its ends are placed in a nest of movable and fixed clamps and
mounted by means of spring clips 1,2. When releasing of cargo 13, in loaded
mechanism movable clamp moves along the guide metal frame 4 by twisting
rollers 6. The sample is stretched along the axis of support rollers 8.
Moving the movable clamp continues to rupture of the sample.
Tensile of test sample was determined by the index graduated scale 7.
Deformation of the dough is subjected to a constant size of 5 mm
diameter 100 mm maximum absolute elongation of the specimen 300 mm.
For investigations in the laboratory were prepared samples of the
dough humidity of 40% and 45%.
We used premium grade flour (gluten 32%), the first grade flour
(gluten 28%). Amount of wet gluten was determined by washing it from the
dough [10]. Extensibility gluten over the ruler determined by the method of
determining the quality of wet gluten. For this, from completely of washed,
wrung and weighed gluten take a sample of mass 4g and give it a spherical
shape with a smooth surface without tearing. With both hands clutching
gluten from both sides pull along the length of ruler to rupture [10]. Gluten is
considered unsatisfactory strong - up to 10 cm extensibility, satisfactory
strong - more than 10-20 cm extensibility, good - over 20 cm extensibility.
A uniaxial tensile sample of the finished dough shaped into a cylinder
with a diameter of 5 mm and a length of 100 mm. The sample is subjected to
a smooth immersion by tensile load of 0.09; 0.29; 0.49; 0.69 N.
Results and discussion

Uniaxial tensile test more fully reflect the plastic characteristics of
the dough. For all of the samples during immersion, after reaching value of
the relative deformation, was observed plastic elongation with decreasing
cross-sectional area, formation neck and rupture.
480
Since the beginning of formation neck sample loses its shape, strain
and deformation is not distributed more or less uniformly over the length of
the sample yet, and is concentrated in the section where the cross-sectional
area is smallest.
The test material is cannot be of uniform quality throughout the
length; in some sections quality of the material should be the lowest. At the
same time, the sample cannot be completely cylindrical, but should have the
smallest cross-section. Therefore, when immersed in one of these sections
will be greatest elongation. In the same section will be the largest reduction
in cross-sectional area. This, in turn, increase the tension and reach a
maximum at the smallest cross section. In this section of the yield strength
increases. In accordance with Figure 2 shows that all this leads to rupture of
the sample.
σs
σd - elastic deformation, σl - elastic limit, σh - hardening of the sample, σs - yield

strength.
Figure 2. The curve of the dependence tension from deformation.
The deformable sample at different stages of tests have different

resistance, depending on the properties of dough. The process of extension of
the sample (Figure 2) occurred at four sites:
- σd elastic deformation, where tension is proportional to the load and
the initial part of the diagram can be viewed as a straight line, it is
characterized by a corresponding portion of the diagram;
-σl the elastic properties of the material are retained to tension, called
the elastic limit, i.e. it is the greatest tension, to which the material does not
get permanent deformations;
- σh hardening of the sample, where the load increases again, but
stretching is much slower;
- σs yield strength of dough without increasing the load, where the
deformation of the sample is increasing rapidly without any appreciable
481
increase in tensile strength. This stage is characterized by a horizontal

section the diagram.
At the end portion of the diagram in the result of stretching dough
formation of neck and rupture. In the formed neck, occurs destructive
deformation and in a result of rupture of the sample occurs minimal elastic
recovery of dough.
From Figure 2 shows that the region σd, σl, σh characterizes the elastic
properties of dough, and the region σh, σs - plastic properties. For the
forming process unleavened dough the most interesting is the region σh, σs at
uniaxial tension, because here occurs the greatest deformation of dough.
Results of researches extensibility of all samples are shown in Table
2 and Figure 3.
Table 2. Results of the experiment on the extensibility of the dough
Sample of the dough Humidity, % Time aging, min
15 30 40
Extensibility, сm
Premium flour, 0,1kg 45 20 27 36
40 19 25 32
Flour of the first grade, 0,1kg 45 17 23 29
40 15 21 27
Results of researches showed that the grade of flour, humidity dough,

the duration of the pre-aging effect on the structural and mechanical
properties of dough. With increasing humidity dough, duration aging and
mechanical processing, plastic characteristics of dough is increase. For
example, at a temperature of 35 0C, duration aging 30 min and humidity
40%, the maximum linear deformation increased on average 1.7 times, and at
the duration aging 90 min and humidity 45% maximum linear deformation
increases in average 2.6 times. The dough is made from premium flour more
extensible than the dough made from the flour of the first grade.
4 sample
Samples dough
3 sample
aging
40min
2 sample aging
30min
1 sample
0 10 20 30 40
extensibility of the dough, сm

Figure 3. Diagram of the results extensibility of the dough.
482
Processing of experimental data showed that the tension diagram

dough are well described by the equation:
𝐹
σ= , 𝐴
(1)
where: σ - normal strain, Pа; F – load at the moment of deformation, N; А –
cross sectional area, m2.
If we denote А0 initial cross-sectional area of the sample, then
А = А0(1-γε)2 (2)
where: γ - Poisson coefficient; ε - deformation at tensile, m.
Deformation at tensile is equal to
l f − li
ε= ⋅ 100 (3)
li
where: li, lf – initial and final length of sample, m.
Conclusion
Tests uniaxial tensile most fully reflected the plastic characteristics of
the dough. In the study of the influence of the quality flour, humidity,
duration of aging, mechanical processing revealed that during long time of
aging and machining temporary resistance at strength is reduced and relative
extension increased, that is, the dough becomes more plastic.
On tensile deformation, we defined the conditions under which dough
begins destruction. In order to prevent rupture of dough, operating load must
not exceed the following values, respectively: the dough of premium flour
humidity of 40% - 550 Pa, and a humidity of 45% - 650 Pa; the dough from
the flour of the first grade humidity of 40% - 450 Pa and a humidity of 45% -
600 Pa.
Processes that contribute adsorption and especially osmotic binding
of water and swelling of colloids dough, and therefore increase the amount
and volume of the solid phase improve the rheological properties of the
dough, making it dense in consistency, elasticity, extensibility. One of the
most important indicators, responsible for the quality and rheological
properties of dough is the sugar content and protein in the dough, which
increases during aging.
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biotech environments - M., 2005. – 648p.
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and the influence of xylanases. J. Food Research International. Volume 66.
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and half-finished products of bakery and confectionery products. М.– 2004.
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modeling the rheological properties of food materials. J. Food Engineering.
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484
CEDAW: Compliance and Contestation in Latin

America
Sheryl L. Shirley, Prof., PhD

Plymouth State University, USA
Abstract
Integrating legal history and social science method of analysis is
helpful for understanding women’s human rights in comparative context.
This study examines the roles of Latin American states in the development of
CEDAW, the international treaty on women’s rights. By then reviewing
reports on Peruvian and Chilean compliance with CEDAW, the study begins
to assess whether the international women’s convention has relevance for
non-governmental organizations (NGOs) and practitioners who seek to
promote women’s rights. At the state level, women’s human rights are
neither imposed by the CEDAW Committee nor are rights simply
constructed locally within the confines of isolated states. In-depth analysis of
Peru’s and Chile’s recent compliance efforts suggests policymakers and
activists have used CEDAW as a tool to push for more equitable legal,
institutional, and social reforms.
Keywords: CEDAW, Women’s Rights, Peru, Chile
Introduction
Following the establishment of the Convention on the Elimination of
All forms of Discrimination Against Women (CEDAW), the international
women’s bill of rights, many scholars of international relations doubted the
treaty would have more than a negligible impact on signatory states. Thirty-
five years later, 189 states have agreed to become party to the treaty. Despite
considerable social scientific research into women’s transnational activism,
there is still a dearth of investigation into national compliance with
international women’s rights law. Classical international relations
scholarship has ignored the efforts of local women’s organizations to
promote women’s human rights, and legal studies focused at the state level
have neglected global influences on human rights. By reviewing the role of
Latin American states in the development of women’s human rights, and
Latin American states in the development of women’s human rights, and
485
then examining reports on Peruvian and Chilean compliance with CEDAW,

this study begins to assess whether the women’s convention has relevance
for non-governmental organizations (NGOs) and practitioners who seek to
promote women’s rights.
Women’s Human Rights

The antecedents of the women’s convention began with the
establishment of the United Nations. If it were not for the insistence and the
pressure of a group of countries, primarily from Latin America, and non-
governmental organizations (NGOs) from a host of states, who participated
in the drafting of the UN Charter in San Francisco in April 1945, it is
unlikely that the U.N. Charter would have incorporated a commitment to
human rights (Sikkink, 2004, pp. 32-35; Snyder, 2006, pp. 25-26). Delegates
from Brazil and the Dominican Republic advocated for equality between
men and women, and Article 1 of the Charter specifically mentioned the
rights of women when it called for “…promoting and encouraging respect
for human rights and for fundamental freedoms for all without distinction as
to race, sex, language, or religion” (Reilly, 2009, p. 48; Bruce, 1998, p. 72;
UN Charter, 1945).
Further groundwork for the establishment of the women’s rights
convention included the efforts of the UN Commission on the Status of
Women (CSW), Latin American countries, and non-governmental
organizations (NGOs) to secure the inclusion of human rights in the 1948
Universal Declaration of Human Rights (UDHR). Draft bills submitted by
Panama, Cuba, and Chile helped provide the basis of the UDHR, and Chile’s
Hernán Santa Cruz played a key role, working closely with Eleanor
Roosevelt, to include a commitment to economic, social, and cultural rights
in the UDHR (Sikkink, 2004 p. 37). 90 The UDHR became the basis for two
successor treaties, the 1966 International Covenant on Civil and Political
Rights (ICCPR) and the 1966 International Covenant on Economic, Social,
and Cultural Rights (ICESCR). Together, the UDHR and its successor
treaties, provided the core foundation of international law. 91
With more prodding from developing states and the UN Commission
on the Status of Women, the UN General Assembly adopted a resolution on
women’s rights on November 7, 1967, but like the UDHR, the resolution
90
In addition to Roosevelt and Santa Cruz, the drafting committee included René Cassin of
France, Peng-Chun Chang of China, and Charles Malik of Lebanon.
91
Unlike UN resolutions, treaties provide a mechanism for states to incorporate human
rights into domestic law. The ICCPR affirmed support for the rights to freedom of speech,
assembly, religion, the right to a fair trial, equality before the law, and other protections
against state intervention while the ICESCR promoted social, cultural, and economic rights.
486
provided no basis for securing a state’s agreement to incorporate women’s

rights into domestic law (Hawkesworth, 2012, pp. 253-254). Momentum for
the establishment of a women’s rights treaty grew as social movement
activists and women’s rights advocates lobbied the UN Commission on the
Status of Women to organize the first World Conference on Women in
Mexico City in 1975. Representatives from 133 governments convened to
develop a World Plan of Action, and over 4000 women representatives of
NGOs met in a parallel forum to share strategies on how to pressure their
governments to advance women’s equality (Friedman, 1995, p. 23; Reilly,
2009, p. 54). Following the Mexico City World Conference, the UN
Commission on the Status of Women produced a draft of the Convention on
the Elimination of All Forms of Discrimination Against Women and the UN
General Assembly declared 1976-1985 the UN Decade for Women (Reilly,
2009, p. 55).
In 1979 the UN General Assembly voted to approve the treaty for
women’s rights, and the treaty entered into force, as required in the
convention, with the ratification of CEDAW by twenty countries in
September, 1981. CEDAW defined discrimination against women and laid
out 30 articles in the attempt to promote gender equality. Although the treaty
was an international creation, responsibility for implementation rested with
state governments. A head of government could sign the treaty signaling
support, but ratification by a state’s legislature was crucial to
implementation. Article 2 of CEDAW “…mandates that state parties
ratifying the Convention declare intent to enshrine gender equality into their
domestic legislation, repeal all discriminatory provisions in their laws, and
enact new provisions to guard against discrimination against women.”
Ratification also indicated the party’s willingness “to establish tribunals and
public institutions to guarantee women effective protection against
discrimination, and take steps to eliminate all forms of discrimination
practiced against women by individuals, organizations, and enterprises.”
(UN CEDAW, 1979).
Support for ratification of CEDAW grew quickly, and approximately
100 states ratified or voted for accession to the treaty within a decade. Legal
scholars of international human rights have characterized this first
international treaty specific to women’s human rights as an important turning
point in human rights law, but support for CEDAW was not universal. Many
leaders and activists from outside of the United States and Western Europe
viewed attempts to promote international human rights as efforts on the part
of Western diplomats and women’s rights activists to exert Western
487
hegemony (Rao, 1995, p. 167; Yuval-Davis, 2006, p. 290). 92 While some

Western European states promoted CEDAW, critics within the United States
viewed the treaty as a threat to U.S. sovereignty and traditional gender
roles. 93 Opponents within the U.S. Senate were particularly opposed to
CEDAW’s reporting process. Under Article 18 of the Convention, each state
would be required to submit periodic reports documenting their progress in
implementing the convention. The reports would be reviewed by the
CEDAW committee, a treaty monitoring body, comprised of twenty-three
international experts, and the committee would recommend reforms to
strengthen compliance. 94
Following the creation of CEDAW, women’s organizations met at
World Conferences on Women in Copenhagen (1980), and Nairobi (1985)
and Latin American women and Caribbean women also met at a series of
regional feminist meetings, or Encuentros, beginning in 1981 (Frazier, 2009,
p. 22). In most Latin American countries, women’s civil organizations had
emerged in opposition to authoritarian regimes or in response to economic
difficulties. Women who sought the return of their missing loved ones played
key roles in the establishment of women’s organizations and the downfall of
dictatorial governments (Friedman, 2010, p. 293). As transnational networks
were established, national and local women’s organizations were able to
strategize about ways to challenge authoritarianism, sexism, racism, and
economic inequalities. Although participants were precluded from discussing
specific human rights violations, the 1993 Vienna Conference on Human
Rights provided opportunities for Latin American women to promote the
notion that “women’s rights were human rights” (Friedman, 2010, P. 296).
Despite significant support among industrialized states for the
establishment of international rights for women, CEDAW has not simply
been a tool of western hegemony. As of 2016, the United States has still not
ratified the treaty. Only Iran, Somalia, Sudan, Tonga, the Republic of Palau,
and the United States have failed to become parties to the treaty (UN Treaty
92
This is not surprising given U.S. Cold War policy of supporting repressive authoritarian
governments. In Latin America this policy involved promoting the National Security
Doctrine (NSD) and supporting allies as they carried out political repression and state terror
against a wide range of civil society.
93
U.S. President Jimmy Carter called for an emphasis on human rights and signed CEDAW
on July 17, 1980, but it soon became clear that he lacked the support needed for ratification
by the US Senate. Throughout the decades, powerful US Senators, used their influence on
the Senate Foreign Relations Committee to prevent ratification. As of 2016, only the United
States, Iran, Somalia, Sudan, Tonga, and the Republic of Palau have failed to become parties
to the treaty.
94
Both the Convention and the review committee are known by the acronym CEDAW. For
clarification purposes, CEDAW is used when referring to the Convention, and Committee or
“treaty monitoring body” used refer to the review committee.
488
Collection, 1979). 95 The US refusal to ratify the treaty precludes its

representatives from participating in the treaty monitoring process as the
members of the review Committee are drawn only from member states. US
leaders overwhelming oppose gender quotas, while many countries,
including those facing significant economic challenges, have used
CEDAW’s temporary special measures to achieve significant gains in the
election of women to national legislatures. According to data provided by the
Inter-Parliamentary Union as of December 15, 2015, Rwanda ranked number
one in terms of the percentage of women (63.8%) serving in the lower house
of its legislature and Bolivia ranked number two with women holding 53.1%
of its lower house. Eight of the twenty top ranking countries in terms of the
percentages of women serving in the lower houses of national legislatures
were located in Africa, and five of the top twenty countries were located in
Latin America 96 (Interparliamentary Union, 2015). Although Nordic states
implemented party quotas and have been supportive of expanding temporary
special measures to corporate boards , support for these quotas has varied
considerably among the more priviliged western states.
Among those scholars and practitioners who have criticized the
convention as inconsequential, most point to the large numbers of
reservations filed by the member states as evidence that states are trying to
appear as if they are supporting CEDAW without actually taking significant
steps to advance women’s rights (Henderson & Jeydel, 2014, pp. 244-245).
When a state issues a reservation at the time of ratification, the state thereby
asserts its intention to reject or alter the impact of some provisions of the
treaty (Reilly, 2009, p. 28). States filed more reservations to CEDAW than to
any other human rights treaty. Three South American states filed
reservations to Article 29, a provision of the convention allowing states to
refer disputes about interpretation of the treaty to arbitration and, failing
resolution, submit the disputes to the International Court of Justice. This
Article did not, however, make arbitration mandatory. The reservations filed
by Argentina, Brazil, and Venezuela concerning Article 29 thus reject the
option of using the International Court of Justice measure for dispute
resolution but do not contradict the treaty (UN Treaty Collection, 1979).
95
Signing a treaty indicates that the state supports it in principal and, if state law or the
constitution requires legislative approval of treaties, the state’s signature signals the state’s
intent to seek approval through ratification. Ratification commits the state to be bound by
the treaty.
96
Only 19.4 percent of the seats in the U.S. House of Representatives were held by women
as of January 2016 while women held 37 percent of Argentina’s Chamber of Deputies in
2013 (Interparliamentary Union 2016 & International Institute for Democracy and Electoral
Assistance 2015).
489
While reservations are sometimes indications of weak support for a

treaty, a state’s reporting patterns may also demonstrate unwillingness to
comply with the convention (Zwingle, 2005, p. 406). CEDAW Art 18
requires states to submit periodic reports to the Committee for its review. In
theory, the first report was to be due within one year of ratification and
periodic reports were to be required every four years thereafter. In practice,
CEDAW often extends the reporting periods.
To gain a better understanding of CEDAW’s implementation among
American states, it is worth examining more thoroughly treaty compliance
among states which share some common characteristics. States located in
South America whose cultures have been influenced by Spanish colonization
are likely to share some similarities because of common historical, linguistic,
and religious influences despite significant variations. These South American
states also have in common their status as early supporters of the women’s
convention. Representatives of all but one of these governments signed the
CEDAW treaty during 1980 or 1981, and all of the states completed the
ratification process by July of 1990. If CEDAW has relevance to the gains
achieved in women’s human rights in Latin America, we might expect a
more compliant member country to have adopted more significant legislative
reforms than those agreed to by a more resistant state. Peru has been among
the more compliant states in terms of its ratification and periodic reporting.
Peru has filed periodic reports 1-8 and is currently in compliance with
CEDAW’s reporting timetables. The government has also signed and ratified
the Optional Protocol expressing its willingness to grant the Committee
authority to receive and consider allegations of treaty violations from
individuals or groups within Peru. 97 Examining in detail the documents
related to the most recent periodic report of Peru, including those provided to
the Committee by Peruvian and transnational NGOs, may provide further
insight into the state’s commitment to CEDAW.
The government of Peru submitted its 7th and 8th periodic reports for
review by the Committee on September 7, 2012. The treaty monitoring body
reviewed the Peruvian government’s report and used input from an
independent Shadow report to produce its review document, the Concluding
Observations. Sixteen non-governmental organizations began collaborating
under the leadership of the Flora Tristán Center of the Peruvian Women in
2011 in an effort to provide the Committee with a Shadow Report on the
Peruvian government’s compliance. 98 The investigation by Peruvian and
97
In 2000, Peru signed the Optional Protocol and in April 9, 2001 the Peruvian Congress
ratified the Protocol.
98
These non-governmental organizations included: CLADEM Perú, Centro de la Mujer
Peruana FLORA TRISTÁN, DEMUS-Estudio para la Defensa de los Derechos de la Mujer,
Lesbianas Independientes Feministas Socialistas–LIFS, Movimiento El Pozo, Centro de
490
regional Latin American NGOs was submitted to the Committee and

reviewed during the fifty-eighth session, June 30th- July 18th, 2014
(CLADEM, 2014 & UN CEDAW/C/PER/CO/7-8). 99
The treaty monitoring body began the Concluding Observations by
commending Peru for implementing significant reforms since its 6th periodic
review. Among these were the 2007 Supreme Decree to establish equality
between men and women as “the mandatory national policy that includes the
elimination of domestic and sexual violence” and the establishment of a
National Commission on Discrimination with the authority to review
national legislation. New laws were passed in the effort to prevent and
criminalize femicide (2013), prevent and punish sexual harassment (2009),
combat human trafficking (2007), and promote the reintegration of pregnant
girls and teen mothers into the educational system (UN
CEDAW/C/PER/CO/7-8).
Other reforms included the use of quotas to ensure at least three
members of each gender would serve on the Constitutional Court and gender
quotas would be mandated for judicial and magistrate appointments. In
addition, the new government introduced several national plans: the 2012-
2017 National Plan for Gender Equality, the (2011-2016) National Plan to
Combat Trafficking in Persons, a 2013-2021 Plan for Preventing Teenage
Pregnancy, the 2009 Plan to Combat Violence Against Women, the 2013
Plan on Forced Labour, and the adoption of new guidelines on “therapeutic
abortion” (UN CEDAW/C/PER/CO/7-8).
While commending Peru for initiating the above reforms, the
Committee called on the government to dedicate more material and human
resources to its efforts and recommended additional reforms concerning
access to justice, political representation, violence against women, health,
rural women, and marriage and family. The Committee expressed concerns
about access to justice, especially in remote areas and particularly among
those facing linguistic and economic barriers. The treaty monitoring body
also recommended Peru increase its training of those involved in the
administration of justice (including: Judges, lawyers, police, border officials,
etc.) to improve their understanding and implementation of the convention
(UN CEDAW/C/PER/CO/7-8).
promoción y defensa de los derechos sexuales y reproductivos–PROMSEX, Movimiento

Manuela Ramos, Asociación Aurora Vivar, Asociación Pro Derechos Humanos-APRODEH,
Instituto de Defensa Legal–IDL, Kolectiva Rebeldías Lésbicas-KRL, Instituto RUNA,
Movimiento Homosexual de Lima, Red Peruana de Migración-REDPEMIDE, Paz y
Esperanza, Capital Humano y Social–CHS, Articulación de Lesbianas Feministas de Lima,
and Red de Educación de la Niña–Florecer.
99
“A Shadow Report At Seventh and Eighth Periodic Report of the Peruvian State, for the
58th Session of the CEDAW Committee.”
491
Recommendations concerning political rights focused on temporary

measures for promoting equality, specifically Peru’s weak mechanisms for
enforcing electoral gender quotas. Twelve Latin American states have
adopted some form of quotas in the effort to increase women’s political
representation and strengthen the influence of women on the policymaking
process. Although Peru has legislated quota laws, the state was criticized for
not sanctioning political parties which failed to elect women. Peru’s quota
laws thus tend to elect fewer women than do states with compulsory quota
laws such as those of Argentina and Bolivia (Frazier, 38-41). CEDAW’s
recommendations to Peru called for strengthening its targets and timelines
for ensuring women’s representation and revoking the registration of
political parties that placed women at the bottom of party lists thereby
undermining existing regional and municipal quotas (UN
CEDAW/C/PER/CO/7-8).
In contrast to recommendations focusing on political rights, CEDAW
called for social and cultural reforms including a recommendation that the
government adopt a comprehensive law to combat violence against women
through “prevention, protection, and punishment of perpetrators” (UN
CEDAW/C/PER/CO/7-8). The Committee’s recommendations concerning
women’s health were focused predominantly on abortion rights. Peru
recently revised its legislation so as include provisions for what it
characterizes as “therapeutic abortion.” Under these guidelines, the state
alleges women may be given authorization to have abortions in cases in
which the pregnancy represents a threat to the mental or physical health of
the mother. The guidelines, however, require the timely signature of a
witness and the approval of a board to certify the need for “therapeutic
abortion.” Both the treaty monitoring body and the NGOs viewed these
guidelines as overly restrictive and maintained that they may lead women to
seek unsafe, illegal abortions. The Committee reminded Peru that in 2004 it
had reported that unsafe abortions were the leading cause of maternal
mortality and morbidity. The Committee called on the government to extend
legalization of abortion “to cases of rape, incest, and severe foetal
impairment,” and to reform the General Health Act and Code of Criminal
Procedure so as to remove “punitive measures in harmony with the
Constitutional right to privacy” (UN CEDAW/C/PER/CO/7-8).
The Concluding Observations of the treaty monitoring body suggest
Peru has made significant progress in its efforts to comply with CEDAW
since the review of the sixth periodic report in 2007. Given this progress and
the input of civil organizations into the critiques and recommendations of the
Concluding Observations, it appears that CEDAW is being implemented
through an interactive process involving the participation of state actors, civil
society organizations, and international reviewers. The women’s convention
492
is not a ruse in which the Peruvian state pretends to promote women’s rights
nor is it simply an effort on the part of external actors to undermine Peruvian
institutions and civil society. Peru’s civil organizations played an
instrumental role in contributing to the critiques and recommendations of the
Committee and the Peruvian state has implemented a wide range of reforms
pursuant to its participation in the monitoring process.
In contrast to Peru, the Chilean state has been a more reluctant party
to the Convention. Since its ratification, Chile has only submitted periodic
reports 1-6. At the time of its signing of CEDAW, the Chilean government
issued a declaration acknowledging it would take time for the state to reform
its laws in accordance with the treaty, but it did not file any formal
reservations to the treaty. Chile simply declared it had created a
“Commission for the Study and Reform of the Civil Code” and endowed the
study group with the responsibility “…to amend inter alia (in other words,
among other things), those provisions which are not fully consistent with the
terms of the Convention” (UN Treaty Collection, 1979).
Unlike Peru, Chile has not fully incorporated a comprehensive
definition of discrimination into its constitution or laws allowing the
Convention to supersede national law in cases of conflict (CEDAW/C/5
Add.60). President Eduardo Alfredo Frei Ruiz-Tagle signed the Optional
Protocol on December 10, 1999, but the Chilean legislature has thus far
failed to ratify the Protocol allowing individuals and civil society
organizations to file complaints with the treaty monitoring body in cases
where the state has allegedly violated the Convention. Previous studies of
women’s movements in Chile have documented the role of women’s NGOs
in the establishment of Chile’s National Service for Women (SERNAM) and
the studies attribute the push for legal changes in the equality law, marriage
law, nationality rights, and child custody rights to the combined efforts of
SERNAM, Chilean civil organizations, and transnational NGOs (Craske,
1999: 117 and Matear, 1997: 93).
Chile submitted its fifth and sixth periodic reports on March 16th,
2011 and the Committee evaluated the reports at its fifty-third session during
October 2012. In its “Introduction” to the Concluding Observations, the
Committee admonished Chile for its lack of current statistics but commended
the state for its election of its first woman president, Michelle Bachelet, and
its legislative advances in women’s rights since 2006. The legislative gains
since 2006 included: broadening the crime of parricide so as to include the
killing of women by spouses and former partners (2010), protecting domestic
workers from discrimination (2010), requiring public schools to provide
some form of sexual education and the free distribution of birth control
(2010), criminalizing human trafficking and the smuggling of migrants
(2011), protecting refugees (2011), and prohibiting discrimination in civil
493
services (2012) (CEDAW/C/CHL/CO/5-6). In addition to these legislative

changes, the treaty monitoring body recognized Chile’s establishment of a
National Institute of Human Rights (2010), SERNAM’s new Gender Agenda
plan (2010-2014), a new National Health Strategy (2011-2020), the state’s
third Plan for Equal Opportunities (2011-2020) and a new advisory panel on
Trafficking in Persons (2008). (CEDAW/C/CHL/CO/5-6).
One area of great concern expressed in the Concluding Observations
of 2012 was the lack of coordination between SERNAM and civil society
organizations (CEDAW/C/CHL/CO/5-6, 13). Similar criticism were also
emphasized by civil society organizations in two shadow reports submitted
to the CEDAW Committee prior to the fifty-third session in 2012. The first
shadow report, submitted jointly by Chilean civil society organizations, was
particularly harsh in characterizing the Chilean state’s process for preparing
its periodic reports as top-down and centralized under the direction of the
National Service for Women (SERNAM) and the Office of Human Rights of
the Ministry of Foreign Affairs of Chile (CEDEM et. al., 2012). 100 The
second independent report from Chile’s civil society organizations, produced
by groups calling themselves, Articulación Feminista por la Libertad de
Decidir, also recommended greater collaboration between the Chilean state
and women’s organizations. While the Peruvian NGOs appear to have been
more involved in an interactive, discursive process of preparing the state’s
report, Chile’s NGOs appear to have had a much more adversarial
relationship with the Chilean state. CEDEM accused SERNAM of
prioritizing a pro-family approach rather than focusing on women’s rights
and empowerment (NGOs). Chile’s NGOs were not only critical of the state
for not carrying out sufficient consultations and shifting the focus from
women’s empowerment, they also voiced skepticism of the state’s
willingness to follow through with its commitments (CEDEM et. al., 2012).
Other criticisms directed at Chile by the civil society organizations
and the CEDAW Committee involved the limited scope of sexual harassment
law, the use of sexual violence by police forces against protesters, a
persistant wage gap, the minimal state efforts to address the trafficking of
women and girls, the lack of protections and housing for indigenous
(particularly, Mapuche) women, insufficient protections for lesbian and
100
The second group of Chilean civil society organizations, collaborating under the name,
Articulación Feminista por la Libertad de Decidir, included: Ideas sin Género, Fundación
Instituto de la Mujer, Red de Salud de las Mujeres Latinoamericanas y del Caribe
(RSMLAC), Feministas Feas, Red Chilena contra la Violencia hacia las Mujeres,
Observatorio de Equidad de Género en Salud, Comité de Servicio Chileno (COSECH),
Movimiento pro Emancipación de la Mujer Chilena (MEMCH), Colectivo Conspirando,
Foro de Salud y Derechos Sexuales y Reproductivos, Educación Popular en Salud (EPES),
La Ciudad de las Diosas, Warmipura-Mujeres Inmigrantes (Articulación Feminist, 2012).
494
transexual women, and the need for more temporary shelters for victims of
trafficking (Articulación Feminista, 2012; CEDAW/C/CHL/CO/5-6;
CEDEM et. al., 2012). In its effort to expand women’s political participation
in political and public life, the Committee and the NGOs called on the
Chilean state to reform the electoral system and adopt temporary special
measures to increase the representation of women (CEDAW/C/CHL/CO/5-6;
CEDEM et. al., 2012).
Like the Concluding Observations and shadow reports for Peru, the
reports for Chile encouraged the government to increase its dissemination of
concluding comments and information about CEDAW, particularly among
rural and minority populations, and to provide additional funding and human
resources for addressing inequality. Other recommendations made to both
Chile and Peru concerned the need to improve data collection and
measurement protocols for assessment (CEDAW/C/CHL/CO/5-6;
CEDAW/C/PER/CO/7-8 ). The treaty body experts and the authors of the
shadow reports for both states expressed particular concerns about the lack
of sufficient data on prostitution and trafficking of women and girls,
including multidimensional data that would enable differentiation according
to sex as well as ethnicity, age, disability, and rural dimensions. In the case
of Chile, however, the Committee was particularly harsh in its criticism of
the state for providing outdated statistical information
(CEDAW/C/PER/CO/7-8).
The treaty monitoring body and local NGOs also encouraged Chile to
reduce restrictions on abortion. Whereas Peru took steps to provide some,
albeit limited, possibility of allowing abortions in cases involving threats to
the life of the mother, the Chilean state asserted its claim to state sovereignty
“…our legal system protects the life that is by birth” and expressly prohibits
abortion “…in all its forms” (CEDEM et.al, 2012). Chilean nongovernmental
organizations and the Committee expressed concerns that the criminalization
of abortion has contributed to a high level of maternal mortality
(Articulación Feminista, 2012; CEDAW/C/CHL/CO/5-6; CEDEM et. al.,
2012). Although the civil society organizations accuse the state of being
willing to violate international standards, the state claims to have introduced
over 10 bills in 2011-2012 in the effort to weaken its restrictions on abortion
(UN CEDAW/C/CHL/5-6).
While the treaty bodies and the NGOs called on the governments of
Peru and Chile to increase women’s involvement in the political process, the
Peruvian government began the establishment of quotas much earlier and has
been more effective at expanding temporary special measures and increasing
women’s representation. Since establishing its first Congressional quotas in
1997, Peru has continued efforts to strengthen legislative quotas and expand
the use of quotas in other levels of government. In Peru, women made up
495
22.3% of the Single Chamber in 2011 and as of 2013, women held 15.8% of
the seats in Chile’s lower house, the Chamber of Deputies
(Interparliamentary Union, 2015). During the 2011 elections, Peru elected a
woman Vice-President, Marisol Espinoza, and in 2015 Chile reelected a
woman president, Michelle Bachelet, for a second, nonconsecutive, term
(UN CEDAW/ & UN CEDAW/C/CHL/5-6 p. 21). Given Bachelet’s
experience serving as the first executive director of the newly created United
Nations Entity for Gender Equality and the Empowerment of Women (UN
Women) during her interregnum it seems likely the Chilean executive will
continue working to advance women’s rights in Chile.
Conclusion
This comparative review of Chile’s compliance efforts with those of
Peru suggests both states have taken seriously their responsibilities under the
women’s Convention. The governments of Chile and Peru have introduced
legislative reforms, created national plans for addressing the needs of
women, and attempted to implement these plans at the national level.
Although Chile seems to have been less compliant, it has made notable
progress in implementing the CEDAW Committee’s recommendations and
advancing women’s rights. More collaboration between Chile’s state
agencies and non-governmental organizations, may further these gains.
Despite expectations that CEDAW would be at best ineffectual or at
worst a tool of Western imperialism, this overview of the history of the
women’s Convention and the treaty monitoring process in Peru and Chile
suggests dialogue and contestation among international treaty monitoring
bodies, state governments, and local women’s advocacy groups may help
advance women’s rights. Women’s human rights are neither the product of
foreign imperialism nor are rights simply constructed locally within the
confines of isolated states. Policymakers and activists have used CEDAW to
push not only for representation of women through political reforms of
electoral procedures, but for more equitable laws, institutions, and social
policies. Unlike classical international relations scholarship which ignores
local efforts to promote human rights, and case studies of human rights
policy within single states which have often neglected global influences on
human rights, this analysis suggests that human rights develop through a
process of cross-fertilization involving global, state, and non-governmental
actors.
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499
Internationalization Of Higher Education In The

Light Of Some Indicators
Lic. Mg. Silvina Elías

Lic. Silvia Morresi
Dpto de Economía, IIESS, CONICET. Universidad Nacional del Sur
Lic. Ana María Tombolato
Departamento de Humanidades. Universidad Nacional del Sur
Abstract
At all the conferences held by the actors involved in the provision of
Higher Education internationalization is seen as a new and indispensable
dimension which must be considered within the mission of Higher Education
Institutions (HEIs). Several reasons, of national as well as international
nature, support this recommendation. Among the first ones, the development
of human resources; the creation of strategic alliances; the generation of
income/commerce and transactions; the construction of Nation and
institutions; social and cultural development; and mutual understanding are
worth mentioning. Whereas the enhancement of the international image and
reputation; quality improvement; human resources development; income
generation; the creation of strategic alliances; research and knowledge
production are among the institutional reasons that lead to the
internationalization of HEIs (Knight, 2005). Likewise there are several
different higher education internationalization modalities that may be
adopted by a HEI such as students and teachers mobility; distant education
or education delivered by institutions located abroad; the design and
strengthening of strategies and programs which are oriented to regional
integration and international cooperation; formation of nets and projects for
international cooperation and the celebration of inter institutional alliances,
and the incorporation of the international dimension in the study programs.
This presentation intends to assess the degree of internationalization of three
Argentine HEIs by means of a group of indicators.
Keywords: Higher Education Institutions- Internationalization- Strategies
500
Introduction
Although during the first decades of the 20th century international
mobility of teachers has been found to take place in some degree, especially
from Europe to USA, it is from the second half of that century onwards that
the internationalization of higher education started to grow. (Gracía Guadilla,
2005)- Certainly, at all the conferences held by the actors involved in the
provision of Higher Education internationalization is seen as a new and
indispensable dimension which must be considered within the mission of
Higher Education Institutions (HEIs).. Precisely, the chapter devoted to the
analysis of the Internationalization, regionalization and globalization of
higher education of the declaration of the World Conference on Higher
Education held by UNESCO (2009) highlights the importance of this process
pointing out that HEIs are responsible for designing strategies to foster the
transference of knowledge so that all countries are able to reach
developmental aims. In addition, the aforementioned declaration indicates
that access to quality education must be guaranteed so that the benefits of the
globalization of education are spread over the whole society. Besides the
importance of the promotion of academic values, the respect for human
rights, diversity and national sovereignty, always taking into account the
pertinence of each institution, that is to say, its anchorage to its own historic,
cultural and socio political reality, is recognized. (Morresi, 2015)
Along the same lines, the creation of the Iberian-American Space for
Knowledge was boosted at the XV and XVI Iberian-American Summits. The
development of this space is the aim of the countries in the region to
strengthen the creation of postgraduate university nets, students and teachers´
mobility and the cooperation of Iberian-American researchers who are
working outside the region. Their main pillars are the increase of the number
of researchers in each country and their mobility as well as the sustained
increment in the investment for research and development (OEI
(Organización de Estados Iberoamericanos-Organization of Iberian-
American States-, 2010)
Internationalization of Higher Education is defined by Knight (2005)
as a process consisting of the design and implementation of policies and
programs which have as their goal, on the one hand, incorporating the
international and intercultural dimensions in the missions, objectives and
functions of teaching, investigation and extension of university institutions,
and, on the other hand, channeling the benefits derived from international
cooperation (Knight, 2005). This process involves several actions such as
students and teachers´ mobility, curriculum internationalization, double
degrees, joint teaching as well as investigating activities and the formation of
nets, among others.
501
Internationalization is understood as a means which allows HEIs to

develop activities tending , on the one hand, to improve the quality and
pertinence of university functions-teaching, research and extension- and, on
the other hand, to link and project institutions within the world of higher
education.( Sebastián, 2011)
This presentation aims to analyze the extent of internationalization in
three public management Argentine universities –Universidad Nacional del
Centro (UNICEN-National University of the Centre), U. Nacional de San
Luis (UNSL-National University of San Luis), U. Nacional del Sur (UNS-
National University of the South)-. To that end, firstly we will briefly
describe the internationalization decisions and actions implemented by each
of the selected institutions. Then these decisions and actions will be
analyzed and quantified, using some of the indicators developed by several
National Universities grouped up in the National Universities International
Cooperation Net (RedCIUN) (Mérrga, 2014). Then, the obtained results will
be interpreted and, lastly, a synthesis will be presented so that some
conclusions of general nature may be reached.
The internationalization dimension in the selected HEIs.

Internationalization decisions and actions
At UNSL, especially in the most consolidated areas and disciplines,
international cooperation activities have taken place since the university´s
very beginnings. They were materialized in the formation of postgraduates
abroad; joint investigations and scientific productions within the framework
of agreements or calls for international programs.
In 2008, with the creation of the Inter-institutions Relations Office, in
charge of, on the one hand, facilitating the publicity and management of the
international cooperation activities and, on the other hand, generating an
updated and pertinent regulative framework for them, international relations
have intensified, with special emphasis on students´ mobility. (Pedranzani,
2010)
Thus, UNSL participates, on the one hand, in diverse multilateral
programs, such as the Programa de la Organización de Estados Americanos
(OEA) (the Program of the American States Organization), the Programa
Iberoamericano de Ciencia y Tecnología (CyTED) (the Iberian-American
program of Science and Technology), Programas de Cooperación de la
Unión Europea (Cooperation Programs of the European Union), the
Programa de Cooperación Interuniversiatria (PIC) de la Agencia Española de
Cooperación Internacional (AECI) (the Program for Interuniversity
Cooperation of the Spanish Agency for International Cooperation) On the
other hand, it promotes and manages projects within the framework of the
502
PPUA and PIESCI 101 calls through different work groups which participate
in or direct the said projects.
Also, teachers and students of the institution take part in mobility
programs within the framework of the Projects of Programa JIMA (JIMA
Program), AECI, Fullbright, Fundación Carolina, Mobility Short Time
Program for Teachers of the Mercosur as well as in the reciprocity program
of Academic Mobility within the framework of the agreements signed with
the universities of Colombia-U, Pedagógica (Pedagogic U.)-; from Spain-U.
de la Laguna, U. de Almería, de Valencia, Politécnica de Valencia-
Universities from Italy-U. Perugia-, from Venezuela-U. de los Andes-,
universities from Brazil-U. de Sao Pablo-, universities from Chile- U. de la
Frontera. U. de Temuco and U. de Valparaíso- (Pedranzani, 2010)
In addition, the UNSL participates in International Macro Nets as the
OVI, and in the AUSA (Asociación de Universidades Sur Andinas-South
Andes Universities Asociation-) and in the CIUN Net (Red de Cooperción
Internacional de Universidades Nacionales-International Cooperation Net of
National Universities) and, together with other Argentine HEIs in the
Spanish for foreigners Program whose aim is to institutionalize a recently
developed disciplinary area such as the teaching, assessment and
certification of Spanish as a Second Language and Foreign Language
(Español como Segunda Lengua y Lengua Extranjera-ELSE).
The teachers, researchers and students at UNS have not only
participated in different activities in foreign institutions but have also
received teachers and students from the rest of the world for a long time
now. Since these activities were arranged by the interested parties, it could
be assumed that the internationalization process, conceived and designed as a
strategy tending to renew and improve the quality of education by means of
opening towards abroad, took shape as from the creation of the International
Relations Department in 2007.
The participation of students, teachers and non-teaching staff in
programs of mobility is arranged and facilitated by this Department, with the
purpose of promoting the participation of the whole university community in
the different modalities of internationalization and cooperation. Agreements
with institutions of well-known prestige are signed, agreements are also
formalized to get joint degrees and to carry out joint investigations with
foreign groups, participation in regional and international nets is encouraged,
and the international educational offer is publicized. (Universidad Nacional
del Sur, 2013).
101
A detailed analysis of the aims and actions of the PIESCI was made by this group in La
Internacionalización de la Educación Superior: una mirada desde las políticas públicas at
the II Jornadas de Estudios de América Latina y el Caribe. Desafíos y debates actuales.
Buenos Aires, 2014
503
Among the internationalization activities the attendance to courses

and research stays by members of the UNS in institutions abroad are
outstanding, as well as the presence at UNS of students and teachers from
foreign institutions within the framework of different programs-JIMA,
MARCA, IEASTE, ARFITEC- or of bilateral agreements celebrated with
Latin-American and European institutions (Universidad Nacional del Sur,
2013).
On the other hand, we can mention the participation of teachers in the
Mobility programs to Paris and Madrid as well as the movement to
universities abroad of teachers to complete doctoral studies, most of them
with Erasmus Mundus scholarships
Moreover, several groups have presented projects which resulted to
be satisfactorily assessed in the successive calls for the Program for the
Strengthening of Postgraduate Studies (CAFP- BA), for the Program of
Associate Postgraduate Studies (CAPG-BA) and for the Program of Joint
Research Projects Association of Mercosur (PCCP)
Furthermore, some teachers from UNS participate as coordinators
and members in the Academic Nets and Missions Projects which are
presented at the Promotion of the Argentine University Program (PPUA).
The UNICEN, via the Area of International Relations dependent of
the Institutional Relations Department, in line with the institutional policy in
recent years, has carried out a sustained policy of internationalization. To
that effect it has participated in an active and joint way with International
Institutions, and with the Governmental Organisms, in the present national
public policy of internationalization of Argentine Universities.
At the international level, links of bilateral and multilateral
cooperation are kept by means of numerous agreements with foreign
Universities and other Educational Institutes, Development and Research
Centers, Foundations-Foundation for Chinese-Argentine Educational
Exchange (FIECA) and Iberian-American Foundation for Occupational
Security and Health (FISSO)-, Governmental Organisms, Organizations,
among others.
These links together with the participation in the internationalization
programs of the Argentine Universities have secured and consolidated
mobility as one of the pillars of the international area. At present there are
programs of mobility in force, which allow students, teachers and non-
teaching staff to be inserted in the different universities around the world.
The following programs can be mentioned: Iberian-America-Santander
Scholarship, Teacher Mobility Madrid/Paris, Mexico-Argentina Scholars and
Managers Mobility Program (MAGMA), Missions Abroad Program
dependent on the University Policy Office, Regional Academic Mobility
Program (MARCA), Academic Mobility Program for undergraduates in Art
504
(MAGA), Argentina. France Engineers Technology Program (ARFITEC)

among others.
Also, teachers from the institution, as its representatives, take part in
different Projects of Academic Nets either as coordinators or as participants,
and the UNICEN is a full member of the International Cooperation Net of
National Universities of the National Interuniversity Council (Red-CIUN).
Internationalization indicators
If we understand internationalization as a process formed by the
incorporation of international variables within the activities of the university,
it is possible to consider the evaluation of the extent of this process by means
of a group of indicators. Selecting as well as obtaining these indicators is not
an easy task. The members of the RedCIUN, after months of debate,
proposed a group of indicators which make possible a quantitative diagnosis.
The suggested indicators form two clearly differentiated groups. One
group aims at identifying the penetration of internationalization in the
organization, objectives and planning of the institutions by answering nine
questions.
The others, twenty-five altogether, cover the academic, research and
development level, the transference dimension, the extension dimension and
the international cooperation dimension. All of them are quantitative
indicators and result indicators and they are expressed as percentages over a
total. (Marega, 2014).
The estimation of the first group is relatively simple and the
information is accessible, whilst the calculation of the second group requires
a clear definition of the units of analysis and a strict systematization of
information, which is not always available.
For this reason, and, to quantify the extent of internationalization of
the HEIs under study, in this paper, we will only use the indicators of the
first group from those suggested by the members of the RedCIUN and we
will complement them with others which may show the participation of the
HEIs in activities developed within the framework of the PPUA and PIESCI
programs.
Based on the analysis of the first group of indicators, it can be stated
that in the HEIs under study internationalization and cooperation constitute
one of the pillars of their institutional plan, incorporating them as a strategic
activity for the fulfillment of their mission. To this end, the three institutions
have an area devoted to promote and foster activities proper of
internationalization
The consolidation of the links with foreign universities as a key tool
for the generation and growth of the exchange, mobility and interuniversity
cooperation activities, the progress in the development and strengthening of
505
scientific-technological research, teachers´ specialization, and the

improvement of undergraduate and postgraduate formation as well as the
promotion of their academic offer, are among the objectives of the three
institutions.
Furthermore, these departments accompany and lead the members of
the university community in the search of opportunities for scholarships to
go on research stays or to take undergraduate or postgraduate courses in
foreign institutions and to participate in teacher and non-teaching staff
mobility programs either to take courses or to take part in research groups
among others (Table 2).
Table 2 Selected HEIs. Internationalization indicators
UNICEN UNSL UNS
There is an area
responsible for YES YES YES
international relations
There is an
strategy at the University YES YES YES
including a list of defined
actions.
The internationalization
process is incorporated
within the strategic
YES YES YES
aims/guidelines of the
University.
Increasing the academic Improving the

Generation of activities and research formation of substantive functions of
functional to the students and teachers the UNS and generating
Specify the aims of the development and with exchange and employment
institution in relation to the strengthening of collaboration experiences opportunities for
regional and international scientific technological with foreign institutions. graduates, deepening the
integration processes research. capacities of its members
Human resources to face regional, national
formation and their and global problematic
transference situations.
,
Materializing actions
based on current
Support to mobility agreements in force and
Signing cooperation signing new Cooperation
List the actions proposed in
agreements with foreign agreements at
the Institutional Plan for Internationalization of
institutions. international level.
strategic development in the study programs
Promoting the Encouraging the
relation to Internationalization at
participation in national participation in Nets of
internationalization. home..
programs of international cooperation
internationalization. and in the programs
designed and evaluated
by the SPU.
Participation in Programs Participation in Programs Participation in Programs
evaluated and financed evaluated and financed evaluated and financed
List the ones that are being by the SPU. by the SPU. by the SPU.
carried out and the Signing agreements with Signing agreements with Signing agreements with
estimated degree of foreign institutions. foreign institutions. foreign institutions.
achievement in percentage. Students, teachers and Students, teachers and Students, teachers and
non-teaching staff non-teaching staff non-teaching staff
mobility mobility mobility
506
Participation in fairs and Participation in fairs and Participation in fairs and

other events. other events. other events.
Human resources in the
area of international 4/5 persons
relations
Does the University have
an infrastructure offer at NO NO YES
the service of mobility?
The development of a Yes. Based on the
Does the institution have a
system of information generation of indicators
plan of continuous self-
Yes, at the level of enabling the monitoring in line with those used at
evaluation of the
faculty./college. of the different national level which
international activities include the peculiarities
process?
has been contemplated. proper of UNS.
Table 3. PIESCI. Accepted quality improvement programs(in absolute values)

2007 2008 2009 2010 2011 2012
CAPG-BA
Institutions 102 21 20 14 13 12
Projects 103 36 33 24 21 25
UNICEN 2 2 2 2 2
UNSL 1 1 1 3
UNS 1
CAFP- BA
Projects 13 21 25 37 26
Institutions 9 11 13 14
UNICEN - - - -
UNSL 1 1 1 1
UNS 2 3 2 2 1
CUAA
Projects 15
Institutions 14
UNICEN -
UNSL 1
UNS -
PPCC
9 8
Institutions
26 24
Projects
UNICEN - -
UNSL - -
UNS 2 2
Source: our own elaboration based on SPU-Ministry of Education.
102
.The total number of institutions participating in the call is registered
103
It corresponds to the current projects in force.
507
Table 4. PIESCI. ARCUSUR Program.Accredited programmes of study. (absolute values).

Accredited study
2012
programmes
Total 45
UNICEN 1 Medicine Veterinary
UNSL - -
3 Agronomical Engineering
UNS Chemical Engineering
Electronic Engineering
Source; Our own elaboration based on Ministry of Education.
Table 5. PPUA. Strengthening of Interuniversity Nets

Calls II IV V VI
Coordinator Participant Coord. Part. Coord. Part. Coord. Part.
UNICEN 1 3 2 1 4 4 7 8
UNSL 3 3 3 3 4 5 2 8
UNS 1 6 - 4 1 5 2 6
Source: our own elaboration based on SPU-Ministry of Education.
Based on the reduced number of quantitative indicators presented,

together with a revision of publications and comments on the different
actions related, either to the presence of the university abroad or the
reception of representatives of foreign institutions, to the signing of
agreements, to the participation of its members in different mobility
programs, at least two comments can be made. On the one hand, although in
absolute terms the number of projects presented at the SPU calls by the HEIs
analyzed is not big, in relative terms it is important if we take into
consideration that less than half of the total number of HEIs in our country
present projects at these calls (Tables 3, 4, 5). On the other hand, we should
consider that year after year the incorporation in internationalization
activities of members of the institutions under analysis is greater (López, et
al 2015, Morresi, 2015)
Final considerations
In line with Pablo Beneitone, who holds that “From the
internationalization perspective, it is not enough to have international
activities in the spheres of teaching, research or extension, the concept
implies the development of a process of incorporation of the international
aspect in the actions that the University performs in those spheres”
(2014:30) we can confirm that the process of internationalization is already
installed in the three institutions analyzed. Although the progress achieved in
the activities could not be fully measured because the data was insufficient,
the numeric indicators obtained make clear that the process is under way-and
that it shows a tendency to build up in the future. The declarations made in
508
institutional communications by the authorities of each institution as well as

by the agents in charge of the international relations area, confirm this
evaluation.
It is made clear all along this work that, although the development
process of the international areas of the universities analyzed has been
promoted by the actions of the PIESCI and PPUA programs, among others, a
genuine and consolidated internationalization policy has already been
installed in the genesis of the educational project of each institution, which is
passed onto university teaching as well as research. Some of the indicators
analyzed confirm this statement.
The importance of this paper resides in the fact that it is the first
diagnoses comparing three Argentine HEIs of public management and
similar size. Nevertheless it must be warned that it should be complemented
by a qualitative analysis to be able to check if the aims listed in the strategic
plans are fully accomplished.
It should be pointed out that the fact of studying internationalization
and its benefits does not mean that we agree with the concept of its
commodification. On the contrary, it is considered a strong element present
inside the institutions, where the process of promoting, making known and
establishing academic, scientific and cultural links with other institutions
around the world, integrated with the development aims of the region where
the institutions are inserted, would result in the improvement of the quality
of their functions and would give “the graduates the international,
intercultural and global profile the new century requires” (Fernández
Lammara, 2014).
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510
Maximizing The Benefits Of Corporate Social

Responsibility. How Companies Can Derive Benefits
From Corporate Social Responsibility
Nora Michel
Stephen A. Buler
University of South Dacota
Abstract
Corporate Social Responsibility can be used as a business strategy by
firms to improve many different areas of their business. Research has shown
that, if implemented correctly, the benefits of CSR tend to outweigh the
costs.
Keywords: Corporate social responsibility, benefits
Introduction
Corporate Social Responsibility (CSR) has recently been receiving a
lot of attention by many companies looking to improve their businesses.
There have been countless studies conducted to determine the costs and
benefits of CSR, including Lin, Yang, and Liou’s 2009 study of businesses
in Taiwan and research conducted by Porter and Kramer (2006). Even with
this information, some companies are hesitant to fully commit to CSR
initiatives. These companies could be missing out on many opportunities,
such as increased profitability, competitive advantage, and various long-term
benefits.
Most companies are continually searching for ways to improve all
aspects of their business. This can include profitability, competitive
advantage, employee satisfaction, company reputation, and many other
facets. There are many ways that each of these things can be individually
improved but it is sometimes difficult for companies to improve one area
without harming another. For instance, if a company tries to increase
profitability by cutting corners and decreasing quality, their reputation will
most likely suffer. By putting some time and effort into CSR, firms can
expect their businesses to improve.
It can be very problematic for a company to focus on improving
certain areas of their business while not taking into consideration the
511
consequences there could be to other areas of business. Companies need to

look at the big picture in order to become successful although this can be
difficult. There are only a few strategies that a company could implement
that may be able to address most or all facets of their business.
Although the idea of Corporate Social Responsibility has been
around for decades, it has been recently been gaining popularity as a strategy
for management to use in order to improve the company as a whole By
properly implementing CSR, companies may be able to increase
profitability, competitive advantage, employee satisfaction and their
reputation. Many studies have shown that the benefits of engaging in
Corporate Social Responsibility tend to far outweigh the costs.
In recent years, Corporate Social Responsibility has gained
popularity among firms that are looking to improve many facets of their
business. This can include increasing profitability, creating better
competitive advantage, improving customer satisfaction, and improving
company reputation. Unfortunately, many firms still have not realized the
potential positive influence that CSR can have on their business. This can
either stem from improper implementation of initiatives or hesitation to fully
integrate CSR into their company because of costs.
Although many companies may believe that they are saving money
by not implementing CSR initiatives, the opposite may actually be true. If a
company’s competitors are engaged in CSR, they may have a better
reputation, higher employee satisfaction, and therefore higher profits.
Companies without CSR are not able to keep up with their competitirs and
can incur higher costs these costs include poor reputation among customers
which decreases revenue, higher costs due to employee turnover, and higher
environmental costs.
In order to remain competitive, it is becoming essential that
companies engage in CSR activities. By educating management of the
benefits versus the costs of Corporate Social Responsibility, they will be
better equipped to implement initiatives properly so that they will benefit the
company as a whole. CSR education should also include how to involve
employees so that they are aware of how their actions influence the
company, the community, and the environment. By giving management and
employees the tools to understand and engage in CSR, they are more likely
to succeed and in turn, improve the company as whole.
Definition of CSR
The World Business Council for Sustainable Development defines
Corporate Social Responsibility as “the continuing commitment by business
to contribute to economic development while improving the quality of life of
the workforce and their families as well as of the community and society at
512
large” (Watts & Holme, 2000, p. 3). CSR has also been defined as a
business strategy or management approach in which the company takes all
stakeholders’ interests into account during the course of business (White,
2006). Although there is no single universally accepted definition, CSR
essentially means companies acting for the benefit of others, while also
improving their own business.
CSR as a Business Necessity

With all of the attention that CSR has garnered in recent years, it has
become something of a business necessity. All else being equal, many
customers will choose a company with CSR initiatives over one without
when choosing whom to give their business to. Similarly, potential
employees, especially recent college graduates, are looking to work for
companies that are involved in CSR and seem to care about society and the
environment. CSR may also attract more investors, which can result in
increased capital and potential growth. Those companies without CSR may
find that they are behind the curve and suffer from decreased competitive
advantage (Carroll & Shabana, 2010)..
Objections to CSR
There are many reasons why companies may be hesitant to
implement Corporate Social Responsibility into their firms. Some of the
major objections include cost, time and effort of implementation, and lack of
quantifiable benefits. It can be difficult for some companies to justify the
costs of CSR when they do not know how to properly quantify the gains.
Other issues arise when companies try to implement CSR initiatives, but do
not fully understand how to derive benefits from them.
Costs
One of the first reasons companies cite for not engaging in CSR is the
cost to do so. For many CSR activities, the initial costs can be seen by
management as too high to even think about taking on, before even looking
at potential benefits. Many companies hold onto the argument presented by
Milton Friedman (1962) that a company’s sole responsibility is to maximize
profits and that social issues should not be a concern of that company
(Carroll & Shabana, 2010). By looking at the problem from this view, the
costs associated with implementing CSR will only dilute profits for owners
and shareholders. Many companies also view the cost of time and training as
too extreme to make CSR activities worthwhile.
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Unrealized Potential Benefits

Many companies fail to fully understand the potential benefits that
could be generated by CSR. There has recently been a lot of research about
the relationship between CSR and profitability, but there have been varying
and inconclusive results (Lin, Yang, & Liou, 2009). Without having strong
evidence that CSR engagement can increase profitability, some businesses
are hesitant to begin such a venture. It can become quite complex when a
company tries to put a dollar value on the potential benefits derived from
CSR initiatives. This can lead to the view that since the benefits cannot
easily be monetized, they do not add to profitability. Companies trying to
value the benefits of CSR may need to look beyond dollar amount and take
into consideration non-monetary, intangible benefits. Some researchers have
found that by applying the Balanced Scorecard, companies can make
decisions “based upon values and metrics that can be designed to support
these long-term cognizant benefits” (Jena & Chowdhury, 2006).
Improper Implementation
Another reason why companies may be failing to see the benefits of
CSR is due to improper implementation. If a company has tried to
implement CSR initiatives in the past and has failed, they may be hesitant to
try again. When a company’s business objectives do not align with their
CSR activities, an increase in profitability is not likely and could even
become a liability (Lin, Yang, & Liou, 2009). Lack of training or ineffectual
training can also be a source of improper implementation. When managers
and employees do not understand the objectives of CSR activities, it is
difficult for them to align their actions towards those goals (Jena &
Chowdhury, 2006). Without proper execution, it could be hard for
companies to realize the potential benefits that CSR can provide.
Benefits of CSR
Companies that have effectively incorporated corporate social
responsibility into their firms have been able to reap many benefits.
Research has shown that CSR can have a positive effect on financial
performance, competitive advantage, employee satisfaction and retention,
and overall reputation (Carroll & Shabana, 2010). Other benefits of CSR can
include various positive long-term effects as well as the creation of
intangible assets. By aligning business objectives with CSR, companies can
expect many benefits, both monetary and non-monetary (White, 2006).
For instance, Dhaliwal, Li, Tsang and Yang find direct benefits to
Corporate Social Responsibility Reporting (2011). The find firms benefit
from a lower cost of equity capital if they introduce Corporate Social
Responsibility disclosures. The evidence is consistent with their predictions
514
that a reduction in the cost of equity capital motivates firms to publish stand-
alone CSR reports. Furthermore, these firms are more likely to conduct
equity offerings in the two years following the introduction of CSR reports
(p. 61).
Financial Performance
Many companies have noted improved financial performance as a
direct result from implementing CSR. Although it can be hard to determine
the exact effect on financial performance, most researchers agree that the
effect is a positive one (Carroll & Shabana, 2010). In a study on multiple
Taiwanese companies, Lin, Yang & Liou 2009 found that socially
responsible activities can “have a strong economic rationale in certain
conditions of earning profit and serving society” (Lin, Yang, & Liou, 2009,
p. 62). Improved financial performance can result from the positive effect
that CSR has on efficiency within the company, which leads to decreased
operating costs (Nurn & Tan, 2010). Although there seems to be a positive
correlation between CSR and corporate financial performance, there are
some inconsistencies within the current research (Weber, 2008). With time,
more research will be done on this matter to determine the cause and effect
relationship.
Competitive Advantage, Employee Satisfaction, and Reputation

Corporate Social Responsibility also seems to have a positive effect
on competitive advantage, employee satisfaction and retention, and overall
company reputation. By using CSR-driven product or market development,
CSR can result in revenue increases from higher sales and market share
(Weber, 2008). This increase in revenue and market share can lead to an
increased competitive advantage over a company’s rivals. Research has
shown that CSR can have a positive effect on employee satisfaction and
retention (Weber, 2008). This can stem from better working environments,
increased motivation from participation in CSR activities, and overall
increased company reputation (Weber, 2008). CSR can also lead to better
employee recruitment as potential employees view the company more
favorably as a result of their socially responsible actions (Weber, 2008).
CSR has also been shown to improve reputation and legitimacy in the eyes
of customers, employees, and stakeholders (Carroll & Shabana, 2010). By
engaging in corporate social responsibility, companies can experience a
positive domino effect. With an improved reputation, more consumers will
choose their products or services over competitors. Employees will also be
more satisfied within their jobs, leading to improved efficiency and quality
of work. With an increased market share, the company will experience a
515
greater competitive advantage. Many benefits that are derived from CSR are
inter-connected and can multiply these positive effects.
Long-term Benefits
Continued research has shown that CSR has provided many long-
term benefits (Carroll & Shabana, 2010). Many companies are beginning to
believe that it is in their best interest to be socially responsible because “if
business is to have a healthy climate in which to function in the future, it
must take actions now that will ensure its long-term viability” (Carroll &
Shabana, 2010, pp. 88-89). These long-term benefits can be both tangible
and intangible. Long-term tangible benefits can include reduced costs and
risks (Weber, 2008). By engaging in certain CSR activities, companies can
decrease their impact on the environment and therefore reduce the risk of
future environmental costs. Intangible benefits can include brand value,
reputation, and trust and capacity to innovate (White, 2006). Although hard
to quantify, intangibles can play a pivotal role in value creation (White,
2006). CSR can help companies achieve long-term sustainability through
capital formation in terms of financial, human, and natural resources. This
can also lead to long-term wealth creation. As Allen White stated, “the
continuous evolution and enhancement of non-financial capital is not only a
core purpose of business, but a prerequisite to its durability and vitality.”
(Business Brief: Intangibles and CSR, 2006, p. 8)
Deriving Benefits from CSR

There are many factors that can inhibit a company from reaping the
benefits of corporate social responsibility. If companies can overcome these
obstacles, they may be able to secure a future for themselves. Following are
a few ways that companies can ensure that their CSR activities are effective
and benefit the company. These include initial proper implementation;
communication, disclosure, and transparency; and employee education and
engagement. By putting in the time and effort to implement CSR correctly,
firms can obtain many of the benefits that were previously discussed.
Proper Implementation
When a firm first decides to implement one or more CSR activities, it
is most important that they properly implement them. Researchers agree that
in order for CSR implementation to be successful, the company’s business
objectives must coincide with the CSR activities.
In their CSR implementation process, organizations must redefine
their essential business objectives. These objectives must be aligned with the
strategy of the company and have to be coherent with the change in
organizational culture that CSR represents. The new attitude, forms and
516
perspectives should be the result of a deep internal reflection that will

increase the core value of the firm (Souto, 2009).
If done correctly, CSR can be used as a business strategy, similar to
research and development, to benefit the company. Although this may
require significant initial costs, it should be considered a long-term
investment into the company’s future. As Porter and Kramer contend,
“organizations that make the right choices and build focused, proactive, and
integrated social initiatives in concert with their core strategies will
increasingly distance themselves from the pack” (Porter & Kramer, 2006, p.
13).
Communication and Disclosure

Communication is also a key factor in successful CSR
implementation. This involves communication with customers, employees,
and stakeholders. Some recent studies have shown that awareness of CSR
activities among internal and external stakeholders is usually low (Du,
Bhattacharya, & Sen, 2010). This can result in lost opportunities to reap
benefits that should be derived from strategic CSR activities. Another
challenge is to decrease stakeholder skepticism about a company’s CSR
engagements (Du, Bhattacharya, & Sen, 2010). Disclosure and transparency
can help to alleviate this skepticism. Two of the biggest questions that
companies must ask themselves are what and where to communicate about
their activities. This can require some time, research, and effort on the part
of management to determine the correct message to portray and how to do
so.
Employee Education and Engagement

The final factor that can help ensure a successful CSR venture is
employee education and engagement. Through engagement and learning in
CSR, firms can “develop new or better competencies, skills, and knowledge”
(Nurn & Tan, 2010, p. 363). Higher levels of organizational learning, such
as those competencies that are acquired internally through the CSR process,
can also lead to increased efficiency and organizational commitment by
employees (Nurn & Tan, 2010). By engaging and educating employees on
why and how the company is investing in CSR, the company can expect
benefits that include increased employee motivation, retention, and
satisfaction.
Conclusion
There are many potential benefits that companies can derive by
implementing CSR. This is not to be considered a fool-proof way for
companies to improve themselves, though. Companies must put in the time
517
and effort to make sure that their business objectives align with their CSR
initiatives. It is an ongoing process that needs to be continually monitored
and adjusted based on the company and its environment. By doing this
efficiently and effectively, firms may be able to see improvements in many
different facets of their business that can lead to increased profitability and
market share, among many other benefits.
References:
Carroll, A. B., & Shabana, K. M. (2010). The Business Case for Corporate
Social Responsibility: A Review of Concepts, Research and Practice.
International Journal of Management Reviews, 85-105.
Du, S., Bhattacharya, C., & Sen, S. (2010). Maximizing Business Returns to
Corporate Social Responsibility (CSR): The Role of CSR Communication.
International Journal of Management Reviews, 8-19.
Friedman, M. (1962, September). The social responsibility of business is to
increase profits. New York Times, p. 126.
Jena, S., & Chowdhury, B. (2006, Apr-Jun). Aligning Social Responsibility
with Business Strategy. Growth, pp. 38-45.
Lin, C.-H., Yang, H.-L., & Liou, D.-L. (2009). The Impact of Corporate
Social Responsibility on Financial Performance: Evidence from Business in
Taiwan. Technology in Society, 56-63.
Nurn, C. W., & Tan, G. (2010). Obtaining Intangible and Tangible Benefits
from Corporate Social Responsibility. International Review of Business
Research Papers, 360-371.
Porter, M. E., & Kramer, M. R. (2006). Strategy and Society: The Link
Between Competitive Advantage and Corporate Social Responsibility.
Harvard Business Review, 78-93.
Souto, B. F.-F. (2009). Crisis and Corporate Social Responsibility: Threat or
Opportunity? International Journal of Economic Sciences and Applied
Research, 36-50.
Watts, P., & Holme, L. (2000). Corporate Social Responsibility: Meeting
Changing Expectations. London: Red Letter Design.
Weber, M. (2008). The Business Case for Corporate Social Responsibility: A
Company-Level Measurement Approach for CSR. European Management
Journal, 247-261.
White, A. L. (2006). Business Brief: Intangibles and CSR. Business for
Social Responsibility, 1-10.
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Implementacion De Filosofia De Mejora Continua

En Organización Privada De Servicios
Gabriela Alejandra Valdez
Abstract
We report about the implementation of the philosophy of
continuous improvement with Transactional Analysis in a private services
institution, in order to incorporate the best practices and a process of
continuous improvement, including the discovery of unknown personal
potentials. This positive philosophical change in the culture of the
organization, allows us to apply a plan for the development of people,
engaging all the staff of the company. According to the specific needs of the
company, we developed a set of social activities, including seminars,
workshops, brainstorming sessions. The main activity is to promote
creativity as part of the work culture.
Keywords: Leadership, motivation, teamwork, productivity, mental health
Resumen
Se informa la propuesta de implementación de la filosofía de mejora
continua con el Análisis Transaccional en una organización privada de
servicios, a fin de incorporar el empleo de buenas prácticas y un proceso de
mejora continua, incluyendo el descubrimiento del propio potencial. Este
factor positivo de cambio en la cultura de la organización nos permitirá
aplicar un plan para el desarrollo de las personas, involucrando a todo el
personal. Acorde a las necesidades específicas de la empresa, programamos
una serie de actividades sociales, incluyendo seminarios, talleres y sesiones
de brainstorming La actividad fundamental es la de promover la creatividad
como parte de la cultura laboral.
Palabras Clave: Liderazgo, motivación, trabajo en equipo, productividad,

salud mental
519
Objetivos
 Cambio de paradigma en la cultura organizacional.
 Impulsar cambio cultural con nuevo estilo de liderazgo.
 Generar apertura mental hacia el cambio.
 Desarrollar las potencialidades de su capital humano.
 Impulsar un clima participativo y comprometido con los planes de la
empresa.
 Recopilar y actualizar conocimientos sobre las principales normativas
en vigencia que deben aplicar.
 Transmitir el sentido positivo de las actividades a realizar en
conjunto.
 Alentar expectativas graduales a mediano - largo plazo.
 Activar, dirigir y mantener la conducta activa hacia la motivación.
 Transmitir, establecer y conservar el sentido positivo del trabajo en
Equipo.
 Facilitar el análisis de las formas en que las personas interactúan
entre sí mediante transacciones psicológicas.
 Integrar nuestra capacidad de pensar, sentir y actuar, en post de una
vida saludable.
 Observar las diferencias existentes entre la autoestima en empleados
nuevos en contraposición a los antiguos.
 Evaluar el sentimiento de satisfacción o insatisfacción personal de los
empleados en relación a su desempeño diario.
 Impulsar la calidad de vida y salud del trabajador.
 Desarrollar las habilidades sociales “social skills”.
 Promover los 5 pilares de la comunicación efectiva.
 Cambio de creencias limitantes a creencias potencializadoras.
Introducción al tema
El siguiente trabajo es un caso real.
El nuevo directorio de la compañía me convoca para impulsar y
desarrollar un cambio positivo en lo que respecta a la cultura organizacional.
Una cultura que a lo largo de muchos años se había establecido bajo
un liderazgo inadecuado en el cual, gran cantidad de su capital humano fue
desmotivándose y perdiendo el sentido de pertenencia, con líderes aferrados
al pensamiento de no compartir el conocimiento, con falta de comunicación
efectiva y desconfianza entre sus trabajadores. Así mismo estas falencias
generaban problemas para resolver conflictos y toma de decisiones y la
carencia de trabajo en equipo. Asociados todos estos temas con los libros de
Liderazgo Transaccional, ¿Cómo hacer que la gente haga? (Kertész, R.,
Atalaya, C. y Kertész, V., 1992). Técnicas de comunicación (Kertész R. Y
520
Atalaya, C. ,2007) y Dinámica de grupos, (Kertész, R., Atalaya, C. y

Kertész, A., 2010).
Los errores más comunes siempre tienen que ver con la división de
responsabilidades, es decir, quién tiene la autoridad para “qué”, pero cuando
el ego profesional predomina en una cultura organizacional, ocurre que
pueda haber gerentes cumpliendo funciones con mayor jerarquía dentro de
una misma clasificación. Sus debilidades tan visibles que, al ingresar nuevos
empleados con el nuevo directorio, se había generado una división entre los
empleados de mayor antigüedad y los nuevos. Asocié a este tema con el
autor Zygmunt Bauman, hablar del “otro” de la otredad apunta a que, hay un
“otro” y un “nosotros”, un grupo al que pertenecemos y que comprendemos,
pero así mismo hay “otro” que no pertenecemos y desconocemos y no
tenemos acceso. Se analizan los objetivos mediante el análisis del modelo de
toma de decisiones: (Kertész, R., et al. 2006)
Estado Actual: Análisis de la situación actual, problemas y
oportunidades. Redefinir los problemas como oportunidades para mejorar.
Preguntas: ¿Qué ocurre? ¿De qué nos ocuparemos? ¿Qué anda
mal? ¿Qué, cuándo, dónde, cómo, por qué, para qué? ¿Qué queremos
mejorar u optimizar?
Estado Deseado: definir los objetivos o metas a lograr. Recabar más
información. Pregunta: ¿qué queremos lograr?
Soluciones: Comenzar por redefinir el Estado Deseado, si
corresponde. Generar opciones para alcanzarlo y criterios para elegir la
mejor Opción.
Analizar las consecuencias probables de cada Opción.
Preguntas: ¿De qué formas podríamos lograr el Estado Deseado? O
¿Cuál sería la mejor forma de lograr el Estado Deseado?
Los estilos de liderazgo Adecuados e Inadecuados: Kertész, R., 1992
Estilos de liderazgo adecuados

ESTILO VALORES CONCEPTO CONCEPTO CONSECUENCIAS EN
DEL HOMBRE DE SÍ MISMO EL SUBORDINADO
CONDUCTOR Disciplina Disciplinado Directivo Disciplina

Orden Ordenado Ético Cumplimiento de normas
Responsabilidad Responsable Confianza
PROTECTOR Apoyo Potencial Dispuesto a dar Crecimiento personal
Bienestar del de desarrollo Apoyar
subordinado
RACIONAL Racionalidad Lógico Lógico Pensar juntos
Igualitariedad Racional Racional Resolución de
Ético problemas
Autonomia
CREATIVO Creatividad Creativo Creativo Nuevos productos,
Innovación Curioso Curioso servicios,
Sinceridad Inquieto Inquieto soluciones
Disfrute Divertido Divertido
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Estilos de liderazgo inadecuados

ESTILOS VALORES CONCEPTO CONCEPTO DE CONSECUENCIA
DEL SÍ MISMO
HOMBRE
ESTRICTO Poder Irresponsable Severo Sumisión o rebeldía
Obediencia Cómodo Superior Dependencia
Sumisión Desobediente Juez
SALVADOR Compasión Desvalido, Salvador Dependencia
Lástima Dependiente Inseguridad
FRÍO Beneficio Utilizable, Hábil Temor
Ventajas propias Explotable Astuto Resentimiento
INDIFERENTE Nihilismo Devaluada Cínico Improductividad
Cinismo Desmotivado Depresión
Independientemente de la ideología, filosofía, religión, la vida

cotidiana es la vida de la persona, su existencia misma, es
la historia individual de cada sujeto en un aquí y un ahora, la cual está
inmersa en una determinación de pluralidades y generalidades, que no son
más que un producto del complejo sistema de relaciones interpersonales que
se establecen a partir de la conformación de los distintos tipos de grupos en
los cuales él confluye, a partir de las condicionantes económico-sociales en
las cuales se desenvuelve la persona dada.
La vida cotidiana muestra un mundo subjetivo, que el sujeto
experimenta. Pero a la vez ese mundo es intersubjetivo, social, compartido.
Para cada uno de nosotros "mi mundo" es un mundo que vivo con otros. Los
hechos se aceptan como parte de un todo conocido.
La repetición de lo que vemos y hacemos a diario, como lo normal,
provoca en cada persona la sensación de que esa forma de conducirse, es la
única posible; nos impide reflexionar sobre nuestras propias vidas. Pichón R,
(1970) Psicología de la vida cotidiana.
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El modelo Biopsicosocial:
Bio: Significa vida.
Psico: Significa alma, mente o actividad mental.
Social: relativo a una compañía o sociedad o a los socios o
compañeros.
Las enfermedades mentales y los trastornos de la conducta son un
problema cada vez mayor que afecta a una de cada cuatro personas.
Las estrategias destinadas a mejorar la salud mental de la población
es una posibilidad real no sólo para el sector de la salud, la educación, la
vivienda y el trabajo.
Técnicas de recolección de datos

El cuestionario es un instrumento de investigación que consiste en
una serie de preguntas y otras indicaciones con el propósito de obtener
información. Aunque a menudo están diseñados para poder realizar un
análisis estadístico de las respuestas, no es siempre así. El cuestionario fue
introducido por Sir Francis Galton. El cuestionario es un documento formado
por un conjunto de preguntas que deben estar redactadas de forma coherente,
y organizadas, secuenciadas y estructuradas de acuerdo con una determinada
planificación, con el fin de que sus respuestas nos puedan ofrecer toda la
información.
La encuesta es un procedimiento de investigación, dentro de los
diseños de investigación descriptivos (no experimentales) en el que el
investigador busca recopilar datos por medio de un cuestionario previamente
diseñado o una entrevista a alguien, sin modificar el entorno ni el fenómeno
donde se recoge la información ya sea para entregarlo en forma de tríptico,
gráfica o tabla. Los datos se obtienen realizando un conjunto de preguntas
normalizadas dirigidas a una muestra representativa o al conjunto total de la
población estadística en estudio, integrada a menudo por personas, empresas
o entes institucionales, con el fin de conocer estados de opinión, ideas,
características o hechos específicos.
Métodos Aplicados
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FODA: Fortalezas, oportunidades, debilidades y amenazas

El Foda es una herramienta clásica que sirve para evaluar la situación
estratégica de una empresa y definir cursos de acción. Con esta herramienta
se busca detectar y aprovechar oportunidades, eludiendo sus amenazas,
mediante el buen uso de sus fortalezas neutralizando sus debilidades.
PDCA (Plan+Do+Control+Act):
o Planificar la instalación de la mejora
o Desarrollar la instalación
o Controlar su funcionamiento hasta que sea el correcto
o Actuar desde ese momento con la mejora incorporada
El círculo PDCA es una estrategia de mejora continua de
la calidad en cuatro pasos, basada en un concepto ideado por Walter A.
Shewhart. Es muy utilizado por los sistemas de gestión de la calidad (SGC) y
los sistemas de gestión de la seguridad de la información (SGSI).
Los resultados de la implementación de este ciclo permiten a las
empresas una mejora integral de la competitividad, de los productos y
servicios, mejorando continuamente la calidad, reduciendo los costes,
optimizando la productividad, reduciendo los precios, incrementando la
participación del mercado y aumentando la rentabilidad de la empresa u
organización.
524
Los Cinco pilares de la Comunicación Efectiva y sus objetivos
Estructura Funcional del Análisis Transaccional
525
Las 27 Reglas de la Comunicación Efectiva

1. Es imposible no comunicarse
2. Fije previamente su objetivo y conozca a su receptor
3. Toda comunicación se mide por sus resultados
4. El mensaje real enviado (el significado de la comunicación) es la conducta
producida en el receptor
5. Tener en cuenta el contenido (el qué) y el proceso (el cómo) y dónde,
cuándo y con quiénes se comunica
6. El mensaje puede ser además una "caricia" (reconocimiento de la
existencia de alguien)
7. La comunicación es bi-direccional
8. No es posible cambiar a otro, sino solamente podemos invitarlo a hacerlo,
mediante nuestra conducta verbal y no verbal
9. Si no consigue su Objetivo, varíe su mensaje (el responsable es el Emisor)
10. Más opciones producen mayores resultados (¡sea rígidamente flexible!)
11. No hay fracasos, sólo resultados
12. La comunicación se potencia empleando simultánea- o sucesivamente
varios canales
13. La acción pesa más que las palabras
14. Sea congruente con lo que dice, cómo lo dice y lo que hace
15. Escuche y observe activamente, demostrando interés
16. Refleje y parafrasee lo escuchado y visto demostrando que lo
comprendió
17. Frases breves, lenguaje simple, observando siempre la reacción
18. Adopte el marco de referencia de su interlocutor (empatía)
19. Formule preguntas vinculadas a su objetivo (que pueden contener
sugerencias oculta), para dirigir la comunicación en el sentido deseado
20. Refuerce (dé "caricias positivas") en forma auténtica
21. Ofrezca información útil sin imponerla y en forma modesta
22. Aplique su intuición aclarando que es sólo una hipótesis
23. Reconozca sus errores pero manteniendo su autoestima
24. Permanezca fiel a sus Valores
25. Manténgase en la Posición Existencial Realista ("Yo estoy bien, Tú estás
bien")
26. A la gente en general le gusta más hablar y que la escuchen, que escuchar
27. El que escucha puede orientar o controlar el proceso mediante su
realimentación
Resultados y conclusion
El rol del nuevo Director en la empresa provocó que su equipo crea y
confíe en él.
En consecuencia las personas están dispuestas a trabajar motivadas.
526
El capital humano nos acompaña en los nuevos objetivos, es muy

grato observar día a día el cambio gradual en la nueva cultura, muchos
saliendo de la zona de confort, comprometiéndose y tomando con
responsabilidad, los objetivos que se plantean.
Confianza y confiabilidad son la base del nuevo liderazgo.
Se ha generado confianza y respeto profesional entre las personas que
se interrelacionan.
Crece la inteligencia emocional junto a la capacidad de la
comunicación efectiva.
Se observa la creatividad en el desarrollo de las tareas a partir de la
observación diaria del personal, lo cual surgen nuevas ideas sugeridas por
ellos mismos en post de mejorar los procesos y la calidad de los servicios.
El trabajo en equipo crece mediante la escucha activa y la
participación.
Prosperan las creencias potencializadoras y se exterioriza en el
personal la conducta participativa e integradora.
La motivación crece en el ambiente laboral.
A saber: Sólo lograron alcanzar altos niveles de desarrollo los países
que asociaron la motivación en las labores organizacionales, a partir de su
propia motivación y desarrollo motivacional interno.
Las recomendaciones para el futuro son esenciales para la
mantención de los objetivos del estado deseado. Debemos formular
estrategias motivacionales que nos abran paso a un proceso de mejoramiento
continuo reconociendo como valor principal en la organización el ser
humano y su talento además de:
 Continuar impulsando las habilidades sociales para el éxito
 Acompasar
 Salvaguardar el rapport
 Conservar la flexibilidad
 Compartir la información
 Mantener la observación, escucha activa y empatía para fortalecer la
comunicación.
 Reconocimiento, caricias positivas adecuadas.
 Evitar las distorsiones de la comunicación: Criticar-ordenar-imponer-
adivinar-generalizar.
 Reforzar continuamente la estrategia para optimizar los procesos y la
calidad siempre de la mano de su personal.
 Lema de Mejora Continua:“¡Hoy mejor que ayer, mañana mejor
que hoy!”
527
References:
Berne, Eric, (1974): “¿Qué dice Ud. después de decir Hola”, 5ta. Ed.,
Grijalbo, México
Kertész, R., Atalaya, C. y Kertész, V. (1992): “Liderazgo
Transaccional”. Ed. Ippem, Buenos Aires.
Kertész, R., Atalaya C., (2007), “Comunicación efectiva, los 5 Pilares y Las
5 Distorsiones”, publicación interna de la Universidad de Flores, Buenos
Aires.
Kertész, R., Atalaya, C. y Kertész, A (2010): “Análisis Transaccional
Integrado”, 4ta. ed., Editorial de la Universidad de Flores. Buenos Aires
Bauman, Z. (2009). Pensando sociológicamente. Buenos Aires: Nueva
Visión. pp. 7-71
Pichón R, (1970) Psicología de la vida cotidiana.
Webgrafía:
http://www.monografias.com/trabajos3/motivlaboral/motivlaboral.shtml
https://es.wikipedia.org/wiki/Motivaci%C3%B3n
https://es.wikipedia.org/wiki/Liderazgo
https://es.wikipedia.org/wiki/Trabajo_en_equipo
https://es.wikipedia.org/wiki/Productividad
https://es.wikipedia.org/wiki/Salud_mental
528
Humanitarian Price Of Technological Progress:

Main Outlines Of The Research
Vera Boronenko
Daugavpils University, Latvia
University of Rijeka, Croatia
Vladimirs Mensikovs
Daugavpils University, Latvia
Abstract
The article is worked out with support of the Marie Curie FP7-
PEOPLE-2011-COFUND program - NEWFELPRO (The new International
Fellowship Mobility Programme for Experienced Researchers in Croatia)
within the project «Rethinking Territory Development in Global
Comparative Researches (Rethink Development)», Grant Agreement No. 10.
Current decline in competitiveness of many highly developed capitalist
countries with innovation-driven economy stimulates scientists to find
explanations for this by rethinking territory development’s conceptual
framework. Based on relevant publications of A.Toffler (1970, 1980),
Ch.Murray (2003), G.Easterbrook (2004), R.Wright (2004), own research
findings as well as ideas of Development Economics and Philosophy of
Technology, the research hypothesis is as follows: territory development in
the modern world declines when humanitarian price of technological
progress begins to outweigh benefits, and this price determines different paths
of development for concrete territories. Scientific approach proposed for using
in this research is based on the fundamental economic Law of Diminishing
Marginal Productivity applied for technological progress and humanitarian
price of the progress in different parts of the world, which are perceived –
based on the conception of F.Braudel – as “worlds-economies”. Therefore,
the main objective of this article is to outline key elements and tasks of the
further empirical and econometrical researches aiming to propose a relevant
methodology and techniques of measuring humanitarian price of
technological progress for different territories as well as to define
mechanisms to reduce this price in existed “worlds-economies”
Keywords: Price of progress, humanitarian price, technological progress,

Law of Diminishing Marginal Productivity, “worlds-economies”
529
Introduction
Within the author’s currently realized scientific research project
“Rethinking Territory Development in Global Comparative Researches
(Rethink Development)” supported by the Marie Curie FP7-PEOPLE-2011-
COFUND program - NEWFELPRO the Global Rating of Territory
Development 104 was created. Using this IT application, a current tendency
that growth capacity of competitiveness of many countries which we use to
perceive as “developed” is not just lower than in the case of the so called
“developing” countries (as it is by the scientifically proved convergence
principle - Sala-i-Martin 1995; Barro, Sala-i-Martin 1991, 1992; Cheshire,
Carbonaro 1995; Cheshire, Magrini 2000; Quah 1993, 1997) but often it is
even negative – for instance, in USA, Finland, Germany, UK, Denmark and
Sweden, was identified (Boronenko, Lonska 2013).
Analysis of the statistics of the World Health Organization it has
been discovered that while 5% of women and 3% of men suffer from obesity
in the countries with a low level of income, 22% of both men and women
suffer from obesity in the countries with a high level of income (World
Health Organization 2013). As it can be concluded from health statistics,
obesity can be referred to the so-called “civilization diseases” which start to
occupy top places among human death factors in “developed” countries
(nowadays even obesity of pets in these countries is an actual problem).
These diseases increasingly depend on the lifestyle that people choose, as
well as on their ability to use the available resources (Pakholok 2013). In
general, the interrelation between the level of income in the country and
crude death rate is rather interesting: 9.4 per 1000 population in low income
countries, 8.0 – in lower middle income countries, 7.0 – in upper middle
income countries, and 8.4 – in high income countries. It turns out that
countries pay for the increase in income from upper middle level to high
level with the increase in crude death rate.
All above mentioned facts make us question the efficiency of the use
of resources by people and sustainability of the progress in so called
“developed” countries - those ones with a high income level which have
chosen a development path based on a market economy and consumers’
104
The Global Rating of Territory Development (http://cler.uniri.hr/
rethinkdevelopment/web/) is the interactive IT application created by the specialists of the
Center of Local Economic Development (CLER) of the Faculty of Economics of the
University of Rijeka (Croatia). By the content it is some kind of alternative to the Rating of
Global Competitiveness annually published by the World Economic Forum (WEF) in
Global Competitiveness Report. Using data on the Global Competitiveness Index (GCI)
provided by the above mentioned annual Reports, growth / decline of GCI (difference
between GCI for current and previous year) – both annual and average for the period of
2005-2014 – was calculated, and countries were rated by their growth capacity as it was did
by the WEF with current competitiveness level (GCI) of the world countries.
530
society - as well as about their further growth capacity. There arises the
question about the humanitarian price of this progress which possibly
becomes too high nowadays and, therefore, restrains and in some cases even
turns back the further progress in the countries which have achieved a high
level of competitiveness and high living standard.
The state of the art of the field

Adherents of market fundamentalism and liberalism in economics –
starting with the 18th century’s classicists-physiocrats, who substantiated the
efficiency of the “laissez faire” principle, and to the relatively recent and
very recent modern times (Mises 1927; Schumpeter 1934; Hayek 1941;
Friedman M. 1962; Friedman D. 1973, 1989, 1998, 2014; Rockwell 2014) –
have been actively searching for a moving force and factors of progress but
not for the analysis of its social consequences.
However, social consequences of the unprecedented technological
progress accumulated and intensified in real life have become the problem
space which is dealt with in such science discipline as social economics
(Milgate, Newman 1989), institutionalized within the Association for Social
Economics (ASE), founded in New York City in 1941 by American Jesuits
Thomas Divine (Divine 1959) – he was the 1st President of it – and Bernard
William Dempsey (Dempsey 1943, 1958), who received his PhD in
Economics from Harvard University in 1940, and was a student of
J.Schumpeter (!).
American philosopher, sociologist and futurologist, one of the
authors of the concept of post-industrialized society A.Toffler can be
referred to as the father of the study of the issues close to the topic of the
proposed research - PRICE OF PROGRESS, 105 and as the opponent of the
adherents of “radical capitalism” (Friedman D., 1989). Two of A.Toffler’s
classic works seem to be the most interesting in relation to the proposed
research: “Future Shock” (1970) and „Third Wave” (1980). In the first work
А.Toffler argued that society is undergoing an enormous structural change, a
revolution from an industrial society to a "super-industrial society".
A.Toffler stated that the majority of social problems are symptoms of this
105
However, this topic has been touched upon in the art literature even earlier than in social
science. Karel Capek, a Czech writer, first detected and introduced a new type of conflict
into the world art literature. He wrote about an opposition between a science-technological
progress and moral-spiritual progress, and their contradiction which is dangerous for
humanity in the conditions of a proprietary society (Capek 1955). He also thought about
those tragic consequences which are caused by the uncontrolled and chaotic, based on
selfish economic interests, dramatic and even revolutionary development of science and
technology. An Austrian satirist, Karl Kraus claimed that “spiritual sterilization of masses is
one of the ways capitalism supports its own existence” (Kraus 1974).
531
future shock. In his discussion of the components of such shock, he

popularized the term "information overload" (Toffler 1970). Toffler’s idea
that the rates of changes are too fast for society to perceive them and it
reflected the attitudes existed in the 1960s: the Third Wave of changes which
transformed all aspects of human existence replaced industrialism.
Computer, jet plane, contraceptive pills and high technologies are the
symbols of the Third Wave (Toffler 1980).
According to L.Mises, the basis for contradictions in understanding
of social consequences of technological progress is the West-East conflict:
“The East never developed the idea of scientific research - the search for
knowledge and truth for its own sake – which the Greeks gave to civilization.
A second achievement of the Greeks, which has always been foreign to the
East, is the idea of political liberty of government - of political responsibility
of the individual citizen. These ideas, widely accepted in the West, never
found counterparts in the East. Even today, only a small group of Eastern
intellectuals follow these ideas” (Mises 2004). But the matter is that his
opponents – A.Toffler, R.Wright, G.Easterbrook – are American
intellectuals, but not Eastern ones.
The Human Capability Approach to territory development (Sen 1983)
is possibly the most vivid example of the fact that the decrease in the
humanitarian price of technological process is the problem of both West and
East (as well as of North and South); and East is able to propose effective
solutions in this field. Ideas of A.Sen and other Eastern scientists are
recognized worldwide and they are taken up for further development by
West, for example, the Human Development and Capability Association
(HDCA) 106 which was launched in 2004, as well as a peer-reviewed journal,
the Journal of Human Development and Capabilities: A Multi-Disciplinary
Journal for People-Centered Development. 107
In spite of this “West-East union” in the field of people-centered
development it is possible to suppose that L.Mises’s skepticism to some
extent can be justified by the fact that the notion of human capabilities is
hardly interpreted in the same way by West and East. This entails the “trap
of progress” which was well described by Ronald Wright in his book “A
Short History of Progress” (2004): "Paleolithic hunters who learned how to
106
Amartya Sen was the founding president of the HDCA and remained President until 2006
when philosopher, Martha Nussbaum, took over. She was succeeded in 2008 by Frances
Stewart, who specialises in development studies. Economist, Kaushik Basu became
president in 2010, and was replaced by another economist, Tony Atkinson in 2012.
107
It was established in 2000 as the Journal of Human Development, obtaining its current
title in 2009. Its founding editors-in-chief were Khadija Haq (Mahbub ul Haq Human
Development Center), Richard Jolly (Institute of Development Studies), and Sakiko Fukuda
Parr (United Nations Development Programme).
532
kill two mammoths instead of one had made progress. Those who learnt how
to kill 200 by driving a whole herd over a cliff [improving human
capabilities, by some understanding of the Human Capability Approach] had
made too much. Many of the great ruins that grace the deserts and jungles of
the earth are monuments to progress traps, the headstones of civilizations
which became victims of their own success”.
In “The Progress Paradox” (2004), G.Easterbrook draws upon three
decades of wide-ranging research and thinking to make the persuasive
assertion that almost all aspects of Western life have vastly improved in the
past century–and yet today, most men and women feel less happy than in
previous generations. Charles Murray in his book “Human Accomplishment:
The Pursuit of Excellence in the Arts and Sciences, 800 B.C. to 1950” (2003)
explains this paradox, “Innovation is increased by beliefs that life has a
purpose and that the function of life is to fulfill that purpose; by beliefs about
transcendental goods and a sense of goodness, truth and beauty; and by
beliefs that individuals can act efficaciously as individuals, and a culture that
enables them to do so. Murray argued that there is an absence of this in the
current secularist and nihilist society which has caused the decline”.
It seems that R.Wright managed to identify the modern global
challenge connected to unprecedented economic progress: “Capitalism lures
us onward like the mechanical hare before the greyhounds, insisting that the
economy is infinite and sharing therefore irrelevant. Just enough greyhounds
catch a real hare now and then to keep the others running till they drop. In
the past it was only the poor who lost this game; now it is the planet”
(Wright 2004). Technology generated a deep contradiction between those
who create civilization and those who would only like to use its products.
The tragic meaning of the consequences of this new stratification is that
modern world needs, first of all, representatives of “self-programmable”
labour, and a relatively small number of “generic labour”, which the vast
majority of population belong to. Millions of people turn out to be “socially
excluded”. They are not needed in the modern world even as an object of
exploitation, there is just not place for them here. Neither ruling classes nor
society in general needs the class which is subjected to exclusion, and they
do not depend on it, at least, economically (Tihonova 2006).
Key elements of the research

Research problem: Analysis of scientific literature, statistics and
research outcomes showed that alongside achievements and successes in the
economic development, there is also the price which the humanity (or a part
of humanity) pays for new benefits received as a result of unprecedented
technological progress. This price of technological progress has been already
for decades the subject of heated debates between the supporters and
533
opponents of technological progress and its “ecological environment” –

market economy, radical capitalism, liberalism etc. However, these debates
are of a rather emotional character and they contain few scientifically
founded arguments and facts which confirm or disprove the high
humanitarian price which mankind pays for its technological progress.
Therefore, there is a contradiction between the necessity to clearly identify
and precisely measure the humanitarian price of technological progress in
various countries/regions of the modern world and the lack of scientifically-
founded tools for identification and measurement of the price of progress, as
well as mechanisms for its reduction in various “worlds-economies”. 108
Aim of the further empirical and econometrical researches: to work
out and test scientifically-founded tools for identification and measurement
of humanitarian price of technological progress, as well as the ways to
decrease it which are applicable for various “worlds-economies”.
Subject of the further empirical and econometrical researches:
humanitarian price of technological progress understood as a difference
between benefits (employment, improved living conditions, expectancy of
life, education, health etc.) and losses (unemployment, death rate, diseases,
suicides, crime rate, etc.), which are direct or indirect consequences of
technological progress.
Research hypothesis: territory development in the modern world
declines when the humanitarian price of technological progress begins to
outweigh benefits from it, and as a result, humanitarian price of
technological progress determines different paths of territory development.
Research questions which have to be answered within the research:
1) How humanitarian price of technological progress could be identified and
calculated? 2) What are the differences in humanitarian prices of
technological progress between existing “world-economies”? 3) What is the
potential of each existing “world-economy” to reduce the humanitarian price
of technological progress?
Scientific approach
The scientific approach / thinking paradigm, which will be used in
the further empirical and econometrical researches, is basing on two pillars:
conceptual understanding of humanitarian price, and spatial understanding of
the modern world. First one will be understood via economic Law of
Diminishing Marginal Productivity applied to technological progress, second
– via conception of “worlds-economies” which form a spatial framework for
108
A “world-economy” is an economically independent part of the globe, which in general
is able to be self-sufficient; that one, whose organic unity is based on its internal linkages
and interchanges (Braudel 1967) (see detailed description of methodological applying of this
conception for the research in the next Chapter “Scientific approach”).
534
differences in humanitarian price of technological progress and mechanisms

of its reduction.
Conceptual understanding of humanitarian price via Law of
Diminishing Marginal Productivity applied to technological progress. Law
of diminishing marginal productivity is an economic principle that states that
while increasing one input and keeping other inputs at the same level may
initially increase output, further increases in that input will have a limited
effect, and eventually no effect or a negative effect, on output. The law of
diminishing marginal productivity helps explain why increasing production
is not always the best way to increase profitability. The law of diminishing
marginal productivity shows that instead of continuing to increase the same
input, it might be better to stop at a certain level, and to increase a different
input, or produce an additional or different product or service to maximize
profit.
This law was first discovered in the 17th century. The law claimed
that a permanent increase in the labor applied to a certain piece of land leads
to a decrease in productivity of this piece of land. Economists in the 19th
century applied this theory only to the sphere of agriculture, and did not
attempt further application of the theory. In the 20th century the law of
diminishing marginal productivity became universal and applicable for all
types of activities once and for all. The authors suppose that in the 21th
century this fundamental economic law can be applied to technological
progress (production, output) and territory development (profit). In its turn,
inputs (resources, factors of production) could be imagined as resources or
factors of progress.
There are three main resources or factors of production in classical
macroeconomic theory – land (all natural resources), labor (the ability to
work) and capital (equipment, finances, buildings etc.); later the ability to
combine resources – entrepreneurship – was added to three classical
resources or factors of production, more later – information. Thinking about
technological progress and territory development, the authors propose one
more vital resource or factor of production – people’s moderation /
abstinence (the ability to satisfy needs, consuming less material resources),
even morality / goodness. Although they are not economic categories, in
modern reality of explosion of civilization diseases and vices, people’s
moderation / abstinence become economically valuable.
Coming back to the research hypothesis that territory development in
the modern world declines when humanitarian price of technological
progress begins to outweigh benefits from it, it can be argued that previously
mentioned humanitarian price’s outweighing the benefits from technological
progress happens when, according to the law of diminishing marginal
productivity, the rate of science-technological progress (one input) does not
535
correspond to the level of people‘s moral-spiritual progress (another input)

on the concrete territory. Speaking figuratively, if a person has such level of
moral-spiritual development that only necessity of physical needs’
satisfaction can get him up from the sofa, let him live in material poverty, as
prosperity (which is the result of technological progress) will just spoil him
in this case.
Spatial understanding of the modern world via conception of
“worlds-economies”. The second part of the research hypothesis - the
resulting humanitarian price of technological progress determines different
paths of territory development – states that in various countries and regions
of the modern world the humanitarian price of technological progress and, as
a result, path of territory development, could be different. But there arises the
question of what qualitatively different spatial parts modern world consists
of, and what the nature of significant differences between territories is. A
conceptual answer to this question can be found in the paradigm of “worlds-
economies” suggested by F.Braudel.
F.Braudel argued that the world’s economic history is presented as an
alternation of dominancy of certain economically autonomous regions of the
world - “worlds-economies” (Braudel 1967). Then, in the 1970s the first
report of the Club of Rome “The Limits to Growth” was published
(Meadows et al. 1972), later - the second report as well as “The 30-Years
Update” (Meadows et al. 2004), which developed the concept of “organic
growth”, considering every territory as a separate cell of the living organism
of the world with its own function (or even mission), which have to be
fulfilled instead of aspiration for universal quantitative indices of
development (Mesarovic, Pestel 1974).
The authors have chosen two key indicators as a methodological
basis for identification and empirical interpretation of modern “worlds-
economies”: the use of natural resources (within the framework of this
research – use of energy) – “nature-friendly” dimension (Meadows et al.
1972, 2004; Lahart et al. 2008; Global Footprint Network, Mediterranean
Ecological Footprint Initiative 2015), and the quality of social infrastructure
– “human-friendly” dimension (Hall, Jones 1998; Pakholok 2013; UNDP
2013; Schwab 2014). The data on 124 world countries are the basis for
empirical interpretation of modern “worlds-economies”, the information on
whose resource consumption was available, in particular, on energy
consumption as the empirical indicator “energy use per capita (kg of oil
equivalent) (World Bank 2015) – average meaning for 2007-2011, as well as
the second indicator – the index of social infrastructure as the empirical
indicator “Institutions” (score by the scale 1-7) – average meaning for 2009-
2013 (Schwab 2009, 2010, 2011, 2012, 2013).
536
The whole set of 124 investigated countries has been divided into
groups in relation to the average values of energy consumption and social
infrastructure:
Table 1 Methodical matrix of countries’ groups classified by energy use per
capita and index of social infrastructure
Energy use
Higher than average Lower than average
(“bad” situation) (“good” situation)
Social infrastructure
“Energy consumers with “Ecologists with poor
Lower than average
poor social infrastructure” social infrastructure” (2nd
(“bad” situation)
(1st group) group)
“Energy consumers with “Ecologists with strong
Higher than average
strong social infrastructure” social infrastructure” (4th
(“good” situation)
(3rd group) group)
Source: elaborated by the authors.
The largest group – almost half of the investigated countries (most

likely also in the world) is comprised of “ecologists with poor social
infrastructure” – mainly, the countries of former communist block in Central
and Eastern Europe, Africa and South America (the leaders are Brazil and
India). The second largest group (32 countries) is comprised of the countries
opposite to the first group in terms of both indicators – “energy consumers
with strong social infrastructure”. They are mainly the economically
developed countries of Western Europe, Scandinavia and North America (the
leaders are UK and USA), as well as oil Muslim countries which consume
quite a lot of energy, but – surprisingly for the authors – they have a strong
social infrastructure which enables the efficient distribution and use of the
available resources.
The analysis of the data shows that on the background of the above
mentioned relatively large “world-economies” there appears the beginnings
of new “worlds-economies” which most probably are new centers of the
future dominant “worlds-economies”. These two groups of countries –
“energy consumers with poor social infrastructure” (the leader is Russia) and
“ecologists with strong social infrastructure” (the leader is China).
In order to reduce the distrust of scientific community on empirical
identification of “worlds-economies” was suggested by the authors, it is
useful to compare differences in the average GDP between these four above
described “worlds-economies” for statistical significance. Results of multiple
comparisons’ procedure made in SPSS showed that there are statistically
significant differences in economic performance of the “worlds-economies”
traditionally measured by the GDP per capita (Hanks 2009; Sala-i-Martin et
al. 2013; Stankevics et al. 2014; Simpson 2015).
537
Table 2 Statistically significant differences between average GDP per capita (during the
period of 2009-2013) in identified “worlds-economies”
“Energy “Energy
“Ecologists with “Ecologists with
“World- consumers with consumers with
poor social strong social
economies” poor social strong social
infrastructure” infrastructure”
infrastructure” infrastructure”
“Energy There is a There is a There is no
consumers with Average GDP per statistically statistically statistically
poor social capita is 15661 significant significant significant
infrastructure” USD difference difference difference
(p=0.007) (p=0.000) (p=0.420)
“Ecologists with There is a There is a There is a
poor social statistically Average GDP per statistically statistically
infrastructure” significant capita is 4686 significant significant
difference USD difference difference
(p=0.007) (p=0.000) (p=0.033)
“Energy There is a There is a There is a
consumers with statistically statistically Average GDP per statistically
strong social significant significant capita is 46337 significant
infrastructure” difference difference USD difference
(p=0.007) (p=0.000) (p=0.000)
“Ecologists with There is no There is a There is a
strong social statistically statistically statistically Average GDP per
infrastructure” significant significant significant capita is 11839
difference difference difference USD
(p=0.420) (p=0.033) (p=0.000)
Source: elaborated by the authors using SPSS software and data of the Schwab 2009, 2010,
2011, 2012, 2013.
According to the data in Table 2, the countries of traditional capitalist

“world-economy” (into which, as it has been discussed above, a group of
Arabian oil monarchies has been added) has the highest average GDP per
capita, and in this way it statistically significantly differs from all others
“worlds-economies”. It’s opposite – “ecologists with poor social
infrastructure” – have the lowest average GDP per capita, and also
statistically significantly differs from all others “worlds-economies”. There
are no any statistically significant differences in the economic performance
between two new emerging “worlds-economies”: “energy consumers with
poor social infrastructure” and “ecologists with strong social infrastructure”
– both “worlds-economies” have approximately the same average GDP per
capita. This is achieved mainly whether by means of intensive use of
resources (in the first case), or by means of creating a social infrastructure
which promotes a productive activity of economic subjects (in the second
case). Therefore, the “worlds-economies” which were identified empirically
have not only a specific combination of two characteristics chosen by the
authors (scientific feasibility of these can be subjected to criticism and can be
the topic for debate) but in the majority cases these “worlds-economies”
538
have also statistically significantly different level of economic performance

measured by the average GDP per capita for the period of 5 years.
Conclusion
1) Technological progress creates deep contradictions between those
who built a civilization and those who just use its products. The
humanitarian price of this progress possibly becomes too high
nowadays and restrains the further progress in the countries which
have achieved a high living standard.
2) Humanitarian price of technological progress, for several decades, as
the analysis of scientific literature showed, have been the subject of
emotional debates among scientists and social activists, but not the
subject of methodological discussions and econometric calculations
which would enable researches to precisely and objectively evaluate
humanitarian price of technological progress.
3) The scientific approach / thinking paradigm, which is proposed for
using in the further researches on the issue of price of progress, is
basing on two pillars: conceptual understanding of humanitarian
price, and spatial understanding of the modern world. First one is
understood via economic Law of Diminishing Marginal Productivity
applied to technological progress, second – via conception of
“worlds-economies” which form a spatial framework for differences
in humanitarian price of technological progress and mechanisms of
its reduction.
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542
Disolución Societaria De Empresa Constructora Y

Propuesta De Sostenimiento De Desempeño Y Calidad
Del Trabajo
Lic. Verónica Beltram

Universidad de Flores
Abstract
In the analyzed work group there was a break up between the
partners. A result of this disolution, significant shortcomings were produced
in the working structure of the organization, namely: 1. Disruption of the
group members. 2. Disorientation regarding the direction and planned goals
of the business unit. 3. Endangered mission and vision of the enterprise. 4.
Crisis of current values. 5. Enhancement of the lack of clear and shared
objectives and shared functions and tasks of each member, which that
already existed. 6. Some vacancies were filled and others resulted obsolete.
7. Some tasks were neglected, seriously hindering seriously the
achievement of the objectives and the quality of customer service delivery. 8.
Intensification of informal communication, which in many situations
misrepresent the true reality of the situation presented, seriously impending
normal decision making for their solution. 9. All decisions focus on the
principal director, producing delays in decisions.
Keywords: Communication, job descriptions, leadership, decisions,

conflicts
Resumen
En el grupo de trabajo analizado, se ocasiono la ruptura entre los
socios. Como consecuencia esta disolución, produjo importantes carencias en
la estructura de trabajo de la organización a saber: 1. Desarticulación de los
miembros del grupo. 2. Desorientación con respecto al rumbo y el destino
planificado de la unidad de negocio. 3. Peligra la razón de ser del
emprendimiento: su misión, visión. 4. Crisis de los valores actuales. 5.
Acentuó la ausencia de objetivos claros y compartidos en las funciones y
tareas de cada integrante que ya existían con anterioridad. 6. Se ocuparon
puestos vacantes y otros terminaron obsoletos. 7. Se observan tareas que se
desatienden, entorpeciendo seriamente el logro de los objetivos y la calidad
543
de prestación del servicio al cliente. 8. Intensificación de la comunicación

informal, comentarios de pasillo, que en muchas situaciones tergiversan la
verdadera realidad de la situación o problema presentado, impidiendo
seriamente un normal desenvolvimiento en la toma de decisión para su
solución. 9. Todas las decisiones se centran en el director principal,
produciendo retrasos en las decisiones.
Palabras clave: Comunicación, funciones, liderazgo, decisiones, conflictos
Los objetivos propuestos son

• Revisar la razón de ser, el rumbo y el destino deseado del
emprendimiento. MISION Y VISION.
• Redefinir valores acordes a la situación de la vivencia actual.
• Describir y redefinir responsabilidades de cada puesto de trabajo a
quien se reporta y de quien depende, alineándolos a la misión de la
organización y sostener su desempeño y calidad del trabajo.
• Emplear los Estilos adecuados de Liderazgo en forma situacional con
el enfoque Ganar-Ganar.
• Optimizar los circuitos de la información para agilizar y mejorar la
toma de decisiones.
• Capacitar en técnicas de comunicación efectiva, describir
responsabilidades de cada puesto de trabajo, a quien reporta y de
quien depende, para el proceso de cambio e integración,
• Confeccionar un organigrama actualizado, con la ubicación de cada
miembro y con ello incrementar el sentido de pertenencia, sintiéndose
los miembros aceptados psicológicamente. Así, tenderán a buscar
sus metas a través del grupo, en vez de individualmente:
interdependencia que les agrega valor que a la independencia.
• Redactar un reglamento de convivencia que permita mejorar el clima
emocional del grupo.
• Técnicas sugeridas a aplicar para el logro de este cambio, es emplear
la comunicación efectiva para motivar y persuadir al presidente y
luego los demás miembros.
Introducción
Se desarrollarán los siguientes temas teóricos:
Valores, Misión, Visión, para que existimos y a donde nos dirigimos
(Kertész, R. et al., 2006)
Importancia de confeccionar un Organigrama. Definir puestos de
trabajo por orden y jerarquía (Kertész, R. et al., 2006)
Técnicas de comunicación (Kertesz R. Y Atalaya C. ,2007)
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Liderazgo Transaccional, ¿cómo hacer que la gente haga? (Kertész,

R., Atalaya, C. y Kertész, V., 1992)
Un Modelo de Toma de decisiones: (Kertész, R., et al., 2006)
Dinámica de grupos, (Kertész, R., Atalaya, C. y Kerteéz, A., 2010)
El esquema FODA Y PALT su combinación (Kertész, R. et al., 2006)
Toma de decisiones, solución de problemas y manejo de conflictos
(Kertész, R. et al, 2006).
Mision, Vision, Plan Estrategico Del Negocio (Kertész, R. et al., 2006)

Definir la razón de ser, el rumbo y el destino planeado para mi
emprendimiento.
1. Valores, Misión, Visión. ¿Para qué existimos y adónde nos
dirigimos?
2. El Plan de Negocios y de marketing. El flujo de caja: ¿Dónde está el
dinero? Las formas legales.
3. ¿Dónde quiero trabajar: vocación profesional versus lealtad familiar?
Los 8 factores de la decisión vocacional.
4. El plan de Sucesión: Delegando y poder y pasando la antorcha.
Misión: Definición
La misión de un grupo u organización, es la definición de su
propósito básico (que es, que hace, para qué y para quienes existe): SU
RAZON DE SER.
La Misión brinda un sentido compartido de la organización para
todos sus componentes y representa su esencia. Esta basada en sus Valores
fundamentales.
Es lo que sus clientes, empleados y la comunidad en general perciben
como su negocio; cuales son y deberían ser sus productos y servicios y el
valor que brindan a sus clientes.
La Misión general de la organización, además de ser compartida, es
desdoblada en las Misiones de cada sector y finalmente en la Misión
personal de cada integrante.
La Misión de la organización es un agregado de Misiones personales
de quienes trabajan en ella. Cuanto más coherentes sean, más productiva y
satisfactoria será su labor, al “ponerse la camiseta”.
El enunciado conviene sea breve y responda a las siguientes
preguntas:
1. ¿Quiénes somos?
2. ¿Qué hacemos? (Cuál es nuestro negocio)
3. ¿Para qué lo hacemos?
4. ¿En qué nos distinguimos o somos los únicos?
5. Otro parámetro si se desea añadir.
545
Visión, definiciones
“Es el estado/la imagen que deseamos alcanzar en un lapso de tiempo
determinado”
“Es lo que queremos crear o ser en el futuro”
“Es el desarrollo de nuestra misión en el futuro”
“Una brújula que nos indica el rumbo”
La Misión define el Estado Actual de nuestra Institución, su razón de
Ser, sus datos actuales y su potencial.
Que tiene en cuenta a los clientes actuales y futuros y el ambiente en
que nos desempeñamos.
La Visión, el Estado Deseado en un lapso que para las organizaciones
suele variar entre 3 a 10 años, que emana de la Misión. Si bien se enfoca en
el futuro, se experimenta en el presente, en los pasos que damos cada día
para realizarla. Debe ser lo suficientemente amplia como para durar varios
años, pero con los pies en la tierra.
Algunas sugerencias útiles para redactar su Visión

• Trabajar en un lugar tranquilo, sin interrupciones ni presiones.
• Tener en cuenta los Valores, la Misión, y lo que más nos importa
lograr.
• Concentrarse en los resultados (los qués) no en cómo lograrlos (eso
va en el Plan Estratégico)
• Trazar Visiones para 2, 3, 5 y 10 años en una línea de tiempo.
• Como sabremos tanto nosotros como los demás que la hemos
alcanzado? (incluir datos objetivos)
• Evitar redacciones competitivas (“Ser los mejores en…”). Es
preferible hablar de calidad o excelencia) Porque si no, cuando
seamos “los mejores”, ¿qué nos queda por hacer? Además, es
imposible prever quienes entraran en la competencia.
• ¿En qué nos distinguimos de nuestros competidores?
• ¿Qué resulta atractivo, motivante, con “gancho”, en la redacción?
• Redactarlo en presente de verbo “En 5 años, Ser o Somos” o
“Hacemos o” en vez de “Seremos”, para evitar la brecha entre el
presente y el futuro.
• Que represente un desafío, sea ambiciosa pero lograble, realista.
Los Valores en el trabajo: (Kertész, R. et al., 2006)

Una necesidad superior del ser humano es de asignar un sentido a lo
que hacen para ganarse la vida, más allá de la tarea específica que realicen:
algo que beneficie a otros de una manera positiva y significativa. Al
546
compartir los Valores definidos por la organización, sienten que se dirigen

hacia las mismas metas. Esto incrementa su motivación y responsabilidad.
La coincidencia de los principales Valores organizacionales con los
personales es esencial para estos fines, así como para la eficacia y la salud
mental y física.
Cuando son divergentes tienden a generar conflictos y una actitud de
descreimiento y cinismo.
Las nuevas corrientes “filosóficas” organizacionales condujeron a
fines del Siglo XX a la Dirección por Valores (Dolan 2005). Esta orientación
respeta las decisiones del personal mientras se ajusten a los Valores de la
firma, dejándoles libertad de criterio y mayor “empoderamiento”.
¿Qué es un organigrama? (Kertész, R. et al., 2006)

El organigrama es esencialmente un gráfico que representa:
1.- La estructura de una organización.
2.- Los puestos de trabajo con sus designaciones
3.- Las jerarquías: los jefes, los subordinados que les reportan, los pares (en
las líneas de mando) y las funciones staff (asesores sin poder de mando)
¿Qué significa un organigrama en una empresa PYME familiar,
donde lo grato es la informalidad y libertad con que “todos hacen de todo”?
¿Dónde la ausencia de reglas formales y estructuras permite una gran
libertad? Ya hemos visto que los Valores familiares de afecto, lealtad,
protección mutua, confianza, colaboración predominan sobre las normativas,
más propias de grandes organizaciones burocráticas. La carencia del
Organigrama facilita los dobles mensajes y los Juegos Psicológicos, donde se
mezclan los roles familiares y organizacionales.
Para trazar un Organigrama que funcione en la práctica, es necesario
contar con comunicaciones efectivas, (Kertész, R.et al., 2006). Mientras
tanto, el responsable del liderazgo para su confección deberá escuchar
atentamente a cada integrante, solicitar sus contribuciones y asesoramiento si
lo requiere y llegar a un diagrama final, que tendrá que ser expuesto en lugar
visible.
Acorde a los cambios del negocio, puede ser actualizado cuantas
veces sea necesario.
Su implementación sin duda limitara las fricciones, trastornos de las
comunicaciones y mejorara los cumplimientos de las indicaciones para las
tareas.
Para ser eficiente, el organigrama debe representar en forma realista
las jerarquías, líneas de comunicación y la descripción de funciones.
También, si tenemos en cuenta las personalidades de los seres humanos que
se desempeñaran en cada puesto, tenemos que anticipar como se vincularan.
Una vez construido y comparado con lo que realmente ocurre, puede develar
547
deficiencias en las comunicaciones y el cumplimiento de las tareas

asignadas, para ser resueltas. Si existen conflictos o juegos de poder, son
resolubles por otros medios, en lugar de dibujar un organigrama que oculte la
realidad.
Usos valiosos de dicho organigrama

1.- Ayuda a reforzar que los subordinados lleven sus consultas y
problemas a sus jefes inmediatos.
2.- Facilita la rápida identificación de los interlocutores de la
organización, para los proveedores, clientes y otras personas vinculadas con
ella.
3.- Es un recurso esencial para implementar un plan estratégico y sus
objetivos específicos, asignando las responsabilidades correspondientes a
cada departamento.
4.- Identifica a los posibles sucesores futuros al trazarse un
Organigrama futuro tentativo.
Estructura de un organigrama eficiente

No hay una escala universal de medición, actualmente cada quien
establece una nomenclatura a sus puestos acorde con su realidad interna, más
que haciendo una comparación en el mercado laboral. Lo normal es que la
escala sea:
1.- Accionista o consejo de accionistas
2.- Director (puede ser por áreas operativas o geográficas pero no
deben haber de las 2 divisiones en una misma organización, por ejemplo:
director de recursos humanos y director de zona norte)
3.- Gerente (puede ser por áreas operativas o geográficas pero no
deben haber de las 2 divisiones en una misma organización)
4.- Subgerente
5.- Supervisor, jefe, encargado.
6.- Empleados
7.- Funciones staff (líneas horizontales donde corresponda);
abogados, contadores, etc.
Los errores más comunes siempre tienen que ver con la división de
responsabilidades, es decir quién tiene la autoridad para “qué”, pero cuando
el ego profesional predomina en una cultura organizacional, ocurre que
pueda haber gerentes cumpliendo funciones con mayor jerarquía dentro de
una misma clasificación.
Otro error muy común y que ocurre sobre todo en las Pymes, es el
tener 2 jefes, nada más contradictorio para los objetivos y alcances de un
puesto que estar bajo esta condición.
548
A veces es adecuado, por ej., en el caso de secretarias o profesionales

de informática.
Siempre es necesario que aunque se tomen, instrucciones de uno o
varios puestos, se establezca una prioridad de ejecución, por ejemplo, en la
pequeña empresa es muy común que normalmente el dueño del negocio dé
órdenes a su secretaria, pero cuando esté su esposa ahí la tome como
asistente personal. Siendo así, ¿qué instrucciones deberá seguir la secretaria?
¿Está claro su rol en la empresa así como su línea de ejecución? ¿o
esperamos a que ocurra algún problema para corregir y rectificar
instrucciones?
http://www.consultoria-pyme.com/93-1-Estructuras+eficientes.html
Descripcion De Funciones O Tareas: (Kertész, R. Et Al., 2006).

http://www.elblogderrhh.com/2007/04/cuestionario-recogida-
nformacin.html)
Una vez armado el organigrama, donde se hayan descrito los cargos,
el paso lógico siguiente es “quién hace qué”, o sea la descripción de
funciones.
Este orden puede funcionar si se cumplen otros requisitos más: como
la oferta de productos o servicios de calidad, buena atención al cliente,
control de gastos.
Ahora, se pasa la barrera de la etapa de iniciación del
emprendimiento, y la firma sigue creciendo, se arriba a una etapa en la cual
es necesario diferenciar las actividades, armar una jerarquía de conducción,
fijar objetivos, trazar algún plan de negocios y controlar el flujo de caja.
Entonces ha llegado el momento de la descripción de funciones.
Comencemos para ello con algunas definiciones.
Un puesto de trabajo es un conjunto de tareas y responsabilidades que
debe asumir una activa en una actividad en una organización.
Una tarea es una unidad de trabajo: una serie de actividades concretas
dirigidas a un resultado.
Las descripciones de funciones, son listados de las tareas para cubrir
un puesto. Habitualmente, se completan con el superior a quien reportan, las
calificaciones requeridas, el rango de la retribución, etc.
Otras utilidades de la descripción de funciones consisten en los
criterios para una búsqueda laboral, la determinación de las retribuciones, en
un parámetro para la evaluación de desempeño, la fijación de los objetivos
correspondientes a cumplir y las aplicaciones de problemas legales o
sindicales.
Es recomendable que se describan todos los puestos por escrito en un
Manual de Funciones.
549
Las descripciones de funciones deben ser integradas con la

evaluación de desempeño, que deberá tener lugar por lo menos dos veces al
año y con indicadores lo más objetivos y medibles que sea posible.
Valores Y Filosofía De Los Estilos De Liderazgo

Adecuados E Inadecuados (Kertész, R., 1992)
Estilos De Liderazgo Adecuados
ESTILO VALORES CONCEPTO CONCEPTO CONSECUENCIAS
RELACIONADOS DEL DE SÍ EN EL
HOMBRE MISMO SUBORDINADO
CONDUCTOR Disciplina Disciplinado Directivo Disciplina

Orden Ordenado Ético Cumplimiento de
Responsabilidad Responsable normas
Confianza
PROTECTOR Apoyo Potencial Dispuesto a Crecimiento personal
Bienestar del de desarrollo dar
subordinado Apoyar
RACIONAL Racionalidad Lógico Lógico Pensar juntos
Igualitariedad Racional Racional Resolución de
Ético problemas
Autonomía
CREATIVO Creatividad Creativo Creativo Nuevos productos,
Innovación Curioso Curioso servicios,
Sinceridad Inquieto Inquieto soluciones
Disfrute Divertido Divertido
Estilos De Liderazgo Inadecuados

ESTILOS VALORES CONCEPTO CONCEPTO CONSECUENCIA
RELACIONADOS DEL DE
HOMBRE SÍ MISMO
ESTRICTO Poder Irresponsable Severo Sumisión o rebeldía
Obediencia Cómodo Superior Dependencia
Sumisión Desobediente Juez
SALVADOR Compasión Desvalido, Salvador Dependencia
Lástima Dependiente Inseguridad
FRÍO Beneficio Utilizable, Hábil Temor
Ventajas propias Explotable Astuto Resentimiento
INDIFERENTE Nihilismo Devaluada Cínico Improductividad
Cinismo Desmotivado Depresión
Un Modelo De Toma De Decisiones: (Kertész, R., Et Al., 2006)

1.- Estado Actual: Análisis de la situación actual, problemas y
oportunidades. Redefinir los problemas como oportunidades para mejorar.
Preguntas: ¿Qué ocurre? ¿De qué nos ocuparemos? ¿Qué anda mal?
¿Qué, cuándo, dónde, cómo, por qué, para qué? ¿Qué queremos mejorar u
optimizar?
2.- Estado Deseado: definir los objetivos o metas a lograr. Recabar
más información.
550
Pregunta: ¿qué queremos lograr?

3.-Soluciones: Comenzar por redefinir el Estado Deseado, si
corresponde.
Generar opciones para alcanzarlo.
Generar criterios para elegir la mejor Opción.
Analizar las consecuencias probables de cada Opción.
Preguntas: ¿De qué formas podríamos lograr el Estado Deseado?
O ¿Cuál sería la mejor forma de lograr el Estado Deseado?
4.-Viabilidad y Plan: Análisis de la posible Aceptación del Plan, por
parte de los destinatarios.
Anticipar posibles problemas y trazar Plan de contingencias para ello.
Plan de acción a ejecutar.
Preguntas: ¿Cómo lograr Aceptación de los destinatarios? ¿Qué
puede fallar? ¿Cómo prevenirlo o por lo menos, minimizar los perjuicios?
¿Quién hace Qué, Cuándo? (Plazos)
5.-Evaluacion: Análisis de los resultados logrados. Ajustes en
acciones futuras.
Preguntas: ¿Fue cumplido el Estado Deseado?

¿Cuáles fueron las consecuencias? ¿Qué debemos corregir? A veces
conviene una experiencia piloto inicial para luego verificar o reformular el
Plan de acción.
Cuadro: Las 27 Reglas de la Comunicación Efectiva (Kertesz R. Y

Atalaya C., 2007)
1. Es imposible no comunicarse
2. Fije previamente su objetivo y conozca a su receptor
3. Toda comunicación se mide por sus resultados
4. El mensaje real enviado (el significado de la comunicación) es la
conducta producida en el receptor
5. Tener en cuenta el contenido (el qué) y el proceso (el cómo) y dónde,
Cuándo y con quiénes se comunica
6. El mensaje puede ser además una “caricia” (reconocimiento de la
existencia de alguien)
7. La comunicación es bi-direccional
8. No es posible cambiar a otro, sino solamente podemos invitarlo a
hacerlo, mediante nuestra conducta verbal y no verbal
9. Si no consigue su Objetivo, varíe su mensaje (el responsable es el
Emisor)
10. Más opciones producen mayores resultados (¡sea rígidamente
flexible!)
11. No hay fracasos, sólo resultados
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12. La comunicación se potencia empleando simultánea- o

sucesivamente varios canales
13. La acción pesa más que las palabras
14. Sea congruente con lo que dice, cómo lo dice y lo que hace
15. Escuche y observe activamente, demostrando interés
16. Refleje y parafrasee lo escuchado y visto demostrando que lo
comprendió
17. Frases breves, lenguaje simple, observando siempre la reacción
18. Adopte el marco de referencia de su interlocutor (empatía)
19. Formule preguntas vinculadas a su objetivo (que pueden contener
sugerencias oculta), para dirigir la comunicación en el sentido
deseado.
20. Refuerce (dé “caricias positivas”) en forma auténtica
21. Ofrezca información útil sin imponerla y en forma modesta
22. Aplique su intuición aclarando que es sólo una hipótesis
23. Reconozca sus errores pero manteniendo su autoestima
24. Permanezca fiel a sus Valores
25. Manténgase en la Posición Existencial Realista (“Yo estoy bien tú
estás bien”)
26. A la gente en general le gusta más hablar y que la escuchen, que
escuchar.
27. El que escucha puede orientar o controlar el proceso mediante su
realimentación
LOS 5 PILARES LAS 5 DISTORSIONES
1. EMPATIZAR (Observe, escuche,) 1. CRITICAR (sugiera para el futuro)
2. SINTONIZAR (Refleje, acompase) 2. ORDENAR

(pregunte si el otro desea hacerlo)
3. PREGUNTAR 3. IMPONER (sólo dé su propia

opinión)
Fortalezas, Oportunidades, Debilidades y Amenazas (FODA) del modelo

P.A.L.T. (Variables Psicosociales, Administrativas, Legales y Técnicas)
para el enfoque integral del negocio (Kertész, R., et al. 2006)
Una organización puede ser evaluada de diversas formas. En la que
sigue combinaremos dos modelos útiles: el FODA y el P.A.L.T. El cuadro
final que resulte nos servirá de guía para el diagnóstico: ¿Dónde estamos? (el
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Estado Actual) Y el planeamiento: ¿A dónde queremos llegar? (El Estado

Deseado)
El análisis FODA considera 4 variables:
-Internas a la firma: Fortalezas y Debilidades
-Externas a la firma: Oportunidades y Amenazas.
Las FORTALEZAS se refieren a los especiales conocimientos,
capacidades, vinculaciones, experiencia, equipamientos, productos,
servicios, capital, de que disponemos. Generalmente se presentan más
OPORTUNIDADES de las que podemos encarar, pero el conocimiento de
nuestras Fortalezas nos ayudará para concentrarnos donde podamos lograr
mejores resultados. Estas Fortalezas están estrechamente vinculadas con los
5 principales recursos, que hemos listado como:
T.I.M.E.G.
1. El Tiempo de que disponemos
2. La Información útil y confiable
3. Lo Material (capital, equipamiento, edificios, etc.)
4. La Energía y motivación para actuar
5. La Gente (el recurso humano) dentro y fuera del negocio
Un tipo de recurso puede ser útil para obtener o acrecentar a otro. Por
ejemplo:
- La adecuada Información, para ahorrar Tiempo, obtener
crédito o inversionistas, y Gente capaz y motivada.
- La Gente, para generar Información en cuanto a
oportunidades en el mercado o nuevos productos y contactos.
Todos ellos son importantes, pero si debemos elegir uno como central
en la era en que vivimos, sería la Información, porque es la base fundamental
de la Toma de Decisiones.
Las DEBILIDADES: nuestros puntos vulnerables, carencias,
limitaciones nos ponen en contacto con la realidad. También pueden
detectarse a partir de los 5 recursos: T.I.M.E.G.
Pasemos ahora a los factores Externos: las OPORTUNIDADES y
AMENAZAS.
Ambas incluyen las demandas del mercado, los avances tecnológicos,
los clientes actuales y potenciales, los accionistas e inversores, los
proveedores, las alianzas estratégicas, la competencia y los factores
económicos, políticos, ambientales y sociales que influyen sobre el negocio.
Pero el enfoque integral de nuestro negocio familiar requiere sopesar
las 4 vertientes principales en que se desenvuelve. Esto implica la
presentación de un modelo adicional, que hemos denominado con la sigla
P.A.L.T. lo Psicológico, Administrativo/contable, Legal y Técnico (Kertész,
1995).
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Le pedimos que lea con atención el cuadro siguiente, sopesando cada

uno de los ítems que incluye.
Algunos pueden ser poco o nada relevantes para su negocio; otros,
fundamentales.
Adicionalmente, para aprovechar mejor este esquema, necesitamos
pensar en forma sistémica.
Un sistema es una serie de elementos conectados y que interactúan
entre sí. El cuerpo humano, por ejemplo, es un sistema complejo formado a
su vez por múltiples sistemas menores, como el nervioso, respiratorio,
digestivo, circulatorio, muscular, etc. Un cambio en el respiratorio afectará al
nervioso y circulatorio y viceversa. Los diferentes elementos de los dos
modelos mencionados integran varios sistemas imbricados, que pueden ser
estudiados en forma monodisciplinaria acorde a la formación específica de
cada tipo de profesional: contadores, abogados, psicólogos, administradores,
ingenieros) o bien interdisciplinaria para un trabajo sinérgico en equipo. Lo
ideal es explorarlas con el equipo directivo y un consultor/asesor.
El Modelo P.A.L.T.
Psicológicas
P A Administrativas
Para optimizar la comunicación. Contable.
Solución de problemas. Relaciones con bancos.
Toma de decisiones. Créditos.
Liderazgo. Inversiones.
Delegación. Control de gestión de personal.
Capacitación continua. Impuestos.
Motivación. Retribuciones.
Delimitación familia / empresa. Seguros.
Planificación de la sucesión y retiro del fundador El manejo financiero (control de gastos y entradas).
E.F.
T Técnicas
Actualización tecnológica
Legales L
Actualización de los procesos de producción Elección del tipo de sociedad.
Actualización de servicios. Aspectos patrimoniales y accionarios.
Cuál es mi negocio? Fusiones.
Re ingeniería y Calidad Total. Divorcios.
Relaciones con proveedores. . Sucesiones.
Importación y exportación. Leyes y juicios laborales.
Stocks. Relaciones con los sindicatos.
Marketing. Patentes y marcas.
Distribución
Objetivo
A través del análisis realizado con respecto al funcionamiento actual
del grupo de trabajo, se proponen técnicas y capacitaciones para mejorar su
desempeño.
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Capacitar en técnicas de comunicación, porque es el proceso que

facilitara la articulación del equipo, permitiendo un flujo armonioso tanto en
la comunicación horizontal, vertical, transversal.
Apoyo para las reuniones de toma de decisiones, con agendas y actas.
Describir el Estado actual del grupo de trabajo, proponiendo un
Estado Adecuado para optimizar el desenvolvimiento del trabajo en equipo.
Material humano
Análisis del grupo de trabajo, de 13 integrantes
Director principal: Arq. Perez Pedro.

Asistente director: Lic. Francisca Salguero.
Directores de obras zona oeste: Arq. Horacio Castillo
Arq. Rosalía Ramírez
Arq. Santiago Méndez
Directores de obras zona sur: Arq. Analía Rodríguez
Directores de obras zona norte: Arq. Miriam Gonzalez

Arq. Silvia Perez
Responsable área proyectos: Arq. López Francisca
Asistente proyectos: Arq. Flor Araceli.
Gestión planos municipales: Tec. Maria Celeste.
Responsable Tesorería y Administración: Alonso Alicia
Asistente: Maria Paz
Estructura del grupo actual/Organización:

Objetivos del grupo de trabajo:
Es un estudio de servicios arquitectónicos dedicado al desarrollo,
supervisión y construcción de proyectos de arquitectura de diferente escala y
programa, especializándose en viviendas unifamiliares de alta gama,
edificios multifamiliares de gran escala, hotelería, instalaciones industriales,
oficinas, edificios comerciales y desarrollo de imagen corporativa.
Valores y creencias
El Director del estudio considera la arquitectura como un oficio de
servicio y un oficio artístico. Posee un alto valor de lo estético, innovación,
servicio al cliente interpretando sus gustos y necesidades, y que impulsa con
cada proyecto nuevos conocimiento e investigación para lograr el uso y su
funcionalidad óptima dentro del marco de la belleza y estética de la
estructura.
Su creencia es que focalizándose en lo estético y artístico, le otorga
un factor diferencial del servicio que le ofrece al cliente.
Actualmente, al disolverse la sociedad, es su desafío transmitir estos
valores a los nuevos profesionales que lo acompañan en su organización.
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Normas
Con respecto a las normas internas, existen protocolos de
funcionamiento sugerido por el Gerente principal, de los distintos procesos
que hacen a la actividad de un Director de obra en su gestión.
• No así sucede en la definición de normas básicas de
comportamiento entre colegas, y suele observarse sentimientos de
miedo, ansiedad, incertidumbre y excitación, por no explicitarse
los comportamientos estándar de los estudios para la interrelación
de los miembros.
• En el área de Administración, se observa ausencia de objetivos
claros. Con la falta de un programa de acción que oriente a los
integrantes en el proceso y en el desarrollo de las tareas
cotidianas.
• El grupo en esta etapa de cambios, recibe cambios frecuentes en
las decisiones del Director principal, provocando desorientación
en el grupo.
• Como consecuencia se observa en algunos miembros un
sentimiento que el proyecto es demasiado grande para ellos y
otros se frustran por falta de progreso.
• Cada integrante en el área administrativa asume roles
independientemente del otro, no existiendo una división del
trabajo por lo que no es productivo para la estructura de
funcionamiento.
• Se observa con frecuencia que los directores de obra y empleados
administrativos desarrollan sus propios hábitos de
comportamiento en el trabajo. Creándose una fuerte costumbre,
de hábitos personales en cómo comportarse y desarrollar su tarea.
Prevaleciendo estos modismos individuales como normas a
menudo implícitas o sea no escritas y acordadas por la
organización. Tornándose tan importantes en el desarrollo de la
operatividad del grupo, permitiendo las mismas el libre albedrio
de actitudes y reacciones emocionales no siempre muy operativas
para el logro eficiente de la tarea.
• Se advierte la ausencia de claridad de los objetivos, realismo,
cohesión y consistencia, y sentido de pertenencia a la
organización; cualidades importantes para un buen
funcionamiento del grupo.
Organigrama
La empresa carece de un organigrama formal de funciones de su
organización.
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Actualmente se encuentran puestos vacantes y algunos obsoletos, esta

situación acontece debido a la disolución entre los socios.
En la medida que el director principal no logre comunicar
explícitamente el fin último de su organización, y comunicar claramente el
objetivo perseguido, esta indefinición impide a los miembros organizarse por
funciones y roles de trabajo, provocando en lo cotidiano superposiciones,
repeticiones y omisiones en las tareas.
Y por lo tanto queda una idea muy desdibujada del diagrama formal
de puestos y roles.
Jerarquizacion, status, roles y rango

En el grupo existe confusión sobre quién es responsable de cada cosa,
aún no han logrado superar este aspecto.
No tienen claras las metas, los pasos para conseguirlas, la
programación de reuniones no se cumplen con lo fijado en agenda y las
decisiones que necesitan tomar se postergan.
Para lograr organizar los roles y rangos es necesario que el equipo se
comunique eficazmente, hablando de forma directa y clara, compartiendo
información sobre hechos, sensaciones y sentimientos, pensamientos,
intenciones y acciones a poner en marcha.
Jerarquización: el mando se encuentra centralizado en el Director
Principal.
Los restantes puestos no se encuentran al momento definidos.
Roles: definiendo que un rol es un conjunto de pautas de conducta
esperadas y atribuidas a alguien que ocupa determinada posición en un grupo
y al no encontrarse aun descriptas las tareas por puesto, produce la misma
situación con respecto al rol.
Esta situación conlleva en muchos casos a una suerte de
desorientación, con interrogantes sobre cuáles son los objetivos, métodos y
procedimientos.
Toma De Decisiones
• Generalmente se encuentra centralizada en el director principal,
llevando esta modalidad muchas veces a retrasos y postergaciones en
las soluciones de situaciones o concreciones en acciones que
beneficiarían enormemente al equipo de trabajo.
• Esta centralización impide desarrollar o descubrir las potencialidades
de los miembros del equipo, frenando la escucha de opiniones,
distintos puntos de vista, menoscabando el crecimiento de todos.
• Se impone un estilo de liderazgo Estricto, ya que se avizora una
tendencia a ser obedecido sin replicas, sostener el control sobre los
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subordinados, generando perfiles de empleados seguidores

obedientes, sumisos, temerosos o rebeldes.
• Las transacciones más predominantes son PADRE Critico +/- a
NIÑO Sumiso, Libre o Rebelde.
• Son relativamente escasas las transacciones de ADULTO/ADULTO.
• En muchas ocasiones no se parte de datos fiables para tomar una
decisión.
• El grupo actúa mediante ensayo y error, tomando decisiones urgentes
sin contrastar con datos y no saben muy bien en que consiste el
problema que están tratando.
El grupo se caracteriza por una gran cantidad de incertidumbre sobre
el propósito, estructura y liderazgo del mismo. Sus miembros "adoptan
estilos de conducta" para determinar cuáles tipos de comportamiento son
aceptables.
Se impone con urgencia definir el QUE y el COMO del equipo de
trabajo, permitiendo el renacimiento de la interdependencia entre los
miembros y así fortalecer el sentido de pertenencia que nace con el
conocimiento del otro.
Y por último cabe señalar que las conductas que surgen ante la
necesidad de soluciones de los problemas, el grupo actúa negando o
distorsionando la situación evadiendo el foco del conflicto a resolver.
Ante errores se busca asignar la responsabilidad a alguien.
Los canales de comunicación se encuentran muy limitados, muchas
veces por ausencia de reglas explicitas.
Se manifiesta a diario que es más importante sostener el rol que
resolver el problema.
Metodos
Aplicación del método de Comunicación Efectiva, para motivar y
persuadir al presidente para implementar la propuesta sugerida en este
trabajo. Posteriormente capacitar al grupo.
Confección de un organigrama, e ir mejorándolo para optimizar el
desempeño del grupo.
Presentación del formulario de descripción de tareas. Clasificar las
tareas y analizar su coherencia y alineamiento con la estructura
organizacional buscada.
Definir y redactar normas básicas de comportamiento organizacional.
Capacitar al personal, en el proceso de las distintas etapas para una
buena toma de decisiones, basándose en el método científico.
Aplicación de técnicas de manejo de reuniones. Manejo de Agenda y
Actas de reuniones.
Capacitación a los empleados en el manejo de su agenda laboral.
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• Separar lo importante de lo urgente.

• Fijar prioridades.
• Hacer una cosa por vez. Terminar y pasar a otra.
• Manejo de papeles y emails.
• Si se decidió algo racionalmente, llevarlo a cabo.
• Defender el propio tiempo.
• Acortar y concretar las reuniones, con agenda previa.
• Separar ratos, para los imprevistos.
Adjunto modelo de formulario de descripción de tareas.
Y un modelo de evaluación de desempeño.
Los resultados y conclusiones: de este trabajo, están supeditados a
la presentación de esta propuesta al plantel directivo y el interés de llevar a
cabo la propuesta sugerida.
References:
Berne, Eric, (1974): “¿Qué dice Ud. después de decir Hola?”, 5ta. Ed.,
Grijalbo, México
Kertész, R., Atalaya, C. y Kertész, V. (1992): “Liderazgo Transaccional”.
Ed. Ippem, Buenos Aires.
Kertész, R., Atalaya, C., Kammerer, J., Bozzo, R. y Kertész, V.
(2006):“Manual para la empresa familiar”. Ed. de la Universidad de Flores,
Buenos Aires
Kertész, R, Atalaya C. (2007): “Comunicación efectiva, los 5 Pilares y Las 5
Distorsiones”, publicación interna de la Universidad de Flores, Buenos
Aires.
Kertész, R., Atalaya, C. y Kertész, A (2010): “Análisis Transaccional
Integrado”, 4ta. ed., Editorial de la Universidad de Flores. Buenos Aires
Webgrafia:
http://www.upv.es/i.grup/repositorio/own/CL_2013-Marin-Garci/grupos.pdf
http://www.gestiopolis.com/como-se-forman-los-equipos-de-alto-
desempeno/
http://www.consultoria-pyme.com/93-1-Estructuras+eficientes.html
http://www.grandespymes.com.ar/2013/09/07/guia-para-elaborar-
correctamente-la-vision-y-mision-de-la-empresa/
http://www.eumed.net/agente%20de%20cambio
http://www.consultoria-pyme.com
http://www.elblogderrhh.com/2007/04/cuestionario-recogida-
informacin.html
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Estrategia Y Compromiso Directivo: Condiciones

Para Reestructurar Una Organizacion
Víctor Kertesz
Universidad de Flores, Buenos Aires, Argentina
Abstract
The purpose of this study is the successful achievement of an
organizational restructuring, specifying the key factors of success,
identifying the necessary conditions and exposing the implementation tools.
When organizations decide their restructuration in the event of a crisis, they
frequently fail, usually because the commitment of top management is not
present regarding the application of leadership, decision-making and
communication. The concept of organizational restructuration (Biasca, 1991)
is mainly oriented to financial processes; reduction of manpower; and others
as Kotter (2002) aim to strategic and cultural change. According to the
proposed approach, top management defines the strategy, and the middle
management applies it. The appropriate tools are the SWOT analysis, the
products and markets development matrix, the Porter matrix, etc.
Keywords: Restructuration, strategy, management commitment,

organizational change, leadership
Resumen
El objetivo / propósito de este estudio es el logro exitoso de la
reestructuración de una organización, determinando los factores clave de
éxito, identificando las condiciones necesarias y exponer las herramientas de
implementación. Cuando las organizaciones deciden reestructurarse ante la
crisis, en su mayoría fallan, y es cuando no se presenta el compromiso de la
alta dirección, en cuanto al ejercicio del liderazgo, la toma de decisiones y la
comunicación. El concepto de reestructuación empresarial (Biasca, 1991) se
refiere principalmente a procesos financieros y la reducción de personal, y
otros como Kotter (2002) apuntan al cambio estratégico y cultural. En el
enfoque que proponemos, la alta dirección define la estrategia y la gerencia
media la ejecuta. Las herramientas a emplear son el análisis FODA, la matriz
de desarrollo de productos y mercados, la matriz de Porter, etc.,
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Palabras clave: Restructuración, estrategia, compromiso directivo, cambio

organizativo, liderazgo
Introducción
Muchas organizaciones deciden reestructurar y modificar su
funcionamiento ante las crisis o estancamiento; otras fracasan o logran sólo
parcialmente sus objetivos. La mayoría reorganiza tareas y reduce su
estructura, pero luego de un tiempo, todo sigue igual. Otras tienen éxito.
¿Por qué? En el presente trabajo se responderá a este interrogante, con dos
protagonistas muy importantes: La Estrategia de Negocios y la Dirección
General.
Se expondrá la relación que existe entre las reestructuraciones
exitosas y los protagonistas antes mencionados, condiciones necesarias para
lo primero. Desde la planificación, hasta la ejecución y la transformación de
la cultura organizacional.
La Estrategia es generada por la Dirección General. Pero no es
suficiente. Debe existir su compromiso total con lo planificado, pase lo que
pase.
Utilizando el estudio de un caso real a modo de trabajo de
investigación de campo, se definieron los aspectos para este trabajo.
Una reestructuración o reorganización muchas veces es altamente
riesgosa. Se sabe aquello que se tiene que cambiar, pero no se sabe cómo.
Para donde ir. Y menos cómo termina todo.
Este trabajo aporta luz en tiempos de gran competitividad y reglas de
juego poco claras. Donde muchas veces falla el diagnóstico, y también el
compromiso con un cambio estructural. Se confunden los términos, y el
famoso dicho “cambiar algo para no cambiar nada” se verifica. O bien, se
“da vuelta todo”, y se termina peor. O bien, se hace un excelente diagnóstico,
se definen las estrategias correctas (en teoría) pero falla la ejecución porque
la Alta Dirección no puso el tiempo y/o el coraje para encabezar el proceso.
Se intentará demostrar como una empresa puede encarar
adecuadamente una reestructuración y cuando corresponde hacerla, primero
redefiniendo su negocio en forma estratégica, luego su estructura y por
último adaptar su operatoria y procesos en ese camino. Pero siempre con el
involucramiento de la Alta Dirección (o dueños/socios del negocio). Para
que las cosas ocurran, como sostiene un proverbio japonés: “La visión sin
acción es un sueño. Acción sin visión es simplemente pasar el tiempo.
Acción con visión es hacer una diferencia positiva”
Definición y alcance
Se definen los conceptos a tratar, integrados por:
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• Reestructuración, entendiendo por tal las modificaciones

estructurales que afectan la estrategia de negocios, la táctica, las operaciones,
procesos y cultura de una organización, por causas externas del contexto o
internas de su propia organización (Rodolfo Biasca, 1991)
• Estrategia, entendiéndola como los pasos a seguir para llegar a
determinados objetivos, en base a un análisis estratégico, y un estado
deseado futuro, utilizando herramientas que permitan realizar un plan de
trabajo, ejecutarlo y medirlo;
• Compromiso de la Alta Dirección, en grado de involucramiento y
compromiso y toma de decisiones que alcance a los principales directivos de
una organización, encabezándolos, asumiendo los riesgos y destinando los
recursos necesarios para alcanzarlos. Es fundamental la dedicación y
comunicación a toda la organización a partir de la Estrategia definida.
Analizar cómo se interrelacionan entre sí, será parte de esta
investigación. Evaluar también las diferencias entre cada concepto, y
entender sus significados.
El trabajo de campo será aplicado a un caso, una empresa mediana
nacional, del sector editorial, que decidió iniciar un proceso de
reestructuración competitiva, y con características comunes al universo de
empresas de tamaño y necesidades similares.
Estado del conocimiento (State of the Art)

El concepto de reestructuración empresarial (Biasca, 1991) se ha
referido mayormente a procesos vinculados a lo financiero, con
reestructuración de pasivos y modificación de la composición del capital, o a
mecanismos de reducción de personal, incorporando gerenciamiento
profesional, o a los aspectos meramente jurídicos. Otros autores y
consultores como John Kotter (2002), se han referido también a aspectos
vinculados con el cambio estratégico y al cambio cultural.
En la realidad, no son muchos los casos donde se producen
reestructuraciones consistentes, en general por falta de decisión de la Alta
Gerencia o los socios. El temor al cambio y los riesgos a asumir son los
principales factores, así como la falta de know- how para ejecutarlo, como
sostienen Robert E. Quinn and Kim S. Cameron (2011)
Hipótesis
Se pretende demostrar que:
Una reestructuración empresaria puede alcanzar sus objetivos si se
parte de una Estrategia de Negocio clara y consistente, y se cuenta con el
involucramiento y compromiso de los más importantes decisores de la
organización: Alta Dirección (o Socios) para alinear a la organización en la
implementación del Plan Estratégico trazado.
562
Metodología
Se realizará un recorrido de diferentes autores y se abordará un
estudio de un caso real, una empresa mediana que, a partir de un cambio
societario, decidió iniciar un proceso de reestructuración estratégica y
operativa, ante el estancamiento, pérdida de competitividad e ineficiencia
operativa en su funcionamiento.
Ha decidido redefinir su estrategia de negocios y los procesos de
gestión, modificando también su estructura actual, anticuada, con personal
“quedado en el tiempo” y procesos operativos ineficientes, para
reposicionarse y poder aprovechar las nuevas tendencias del sector editorial
y en el que compite.
La investigación se centrará en el Plan Estratégico adoptado, y el rol
y compromiso de los directivos clave para su ejecución en el tiempo.
Limitaciones, restricciones y Objetivos de investigación:

La investigación se centrará solamente en la empresa objeto del caso,
no pretende formular una ley, simplemente entender la fenomenología desde
un caso real
También se pretende investigar la comunicación interna, y los
procesos que derivados de la estrategia, fueron ejecutados por los empleados
para llevar adelante el plan trazado, midiendo en todo momento el grado de
compromiso de la Alta Dirección en la reestructuración propuesta.
Los Objetivos de investigación serán entender el proceso de
generación de la nueva Estrategia de la organización por parte de la Alta
Dirección, analizar su consistencia y comprobar el grado de involucramiento
y apoyo para su ejecución por parte de esta, exponiendo los resultados
obtenidos por el proceso de reestructuración sobre la operación diaria, el
personal de la empresa y los principales indicadores del negocio.
Demostrar que sin una Estrategia y sin el compromiso Directivo, un
proceso de reestructuración empresaria no podrá alcanzar los objetivos
propuestos.
Reorganizaciones Empresarias: Factores clave de éxito

Para conseguir los objetivos definidos, existen diversos factores clave
de éxito, que deben cumplirse.
Podemos exponerlos según las principales funciones y actividades
que lleva a cabo una organización, y el modo en que se ejecutan los procesos
de gestión:
• Comerciales y Marketing
• Financieros. Deudas. Capital. Planificación
• Estrategia de Negocios
• Cultura organizacional
563
• Desarrollo de Productos/servicios. Tecnología

• Compromiso de la Alta Dirección
• Planificación impositiva
• Otros…
Pero nos preguntamos? Hay algunos más relevantes que otros?
Cuáles son los factores necesarios y principales?
En base a nuestra experiencia profesional podemos responder que
hay 2 Factores Clave que debe cumplirse, y están en el “tope de la
pirámide”; contar con:
1) El Compromiso de la Alta Dirección con el proceso de
reorganización (Liderazgo, decisión y comunicación)
2) Una Estrategia de Negocios sustentable (el Rumbo a seguir)
Compromiso De La Alta Direccion (Commitment)

Podemos “traducir” en 3 procesos centrales, la aplicación del
Compromiso de la Alta Dirección en la gestión de la organización:
Liderar
– Encabezar el proceso. Involucrarse. “poner el cuerpo” y estar presentes.
“El ojo del amo engorda el ganado”. Esto implica que las personas que
integran la Alta Dirección deben tener la última palabra en cuanto al
proceso de reorganización trazado; conducir a todos los recursos
humanos de la organización hacia el camino trazado por la estrategia y
asumir un intercambio permanente de tipo bidireccional para ajustar el
proceso y monitorearlo día a día
– Generar un cronograma de reuniones de los directivos con el personal:
Para poder transmitir los objetivos a cumplir, y sobre todo, a través de la
presencia física en forma simbólica evidenciar el compromiso con el
cambio propuesto
Decidir
– Establecer objetivos. Analizar Estado Actual vs. Estado Deseado.
Contando con un adecuado sistema de información gerencial que
permita realizar el control de gestión que indique el estado deseado
comparado con la situación actual.
– Generar Planes. Evaluar Recursos y generar cambios para lograr
objetivos. En este sentido, implica participar en la elaboración del Plan
Estratégico, y definir las acciones que permitan llevarlo a cabo.
Comunicar
– Internamente, el personal debe conocer claramente a través del proceso
de comunicación que “baja” de la Alta Dirección cuáles son los
564
Objetivos definidos; Que cambios se prevén realizar; En que plazos y

que Consecuencias traerán a la organización y a cada persona.
– Utilizando diferentes medios como ser Carteleras, house organ,
reuniones personales, intranet, email, etc. En todos los casos, debe
existir un canal ascendente de recepción de propuestas.
Estrategia de negocios
Es la Alta Dirección quien deberá definir la Misión, Visión y
Valores; establecer los Objetivos y Rumbos. Comunicar y Supervisar la
ejecución.
La Ejecución del Plan Estratégico implicará la ejecución de todos
los subplanes que lo conforman, liderados por las gerencias medias
(comercial, RRHH, Marketing; Producción; Financiero; etc.)
A continuación Mencionamos algunas Herramientas que permiten el
diseño de la Estrategia de Negocios:
• Análisis FODA: Permite establecer las Fortalezas, Oportunidades,
Debilidades y Amenazas de nuestra Organización en términos de la
competitividad en nuestro sector de actividad. Las Oportunidades y
Amenazas son factores externos a nuestra organización y no
controlables por ella (ej. decisiones de política económica; desastres
climáticos, inventos; etc.,) mientras que las Fortalezas y Debilidades
si son aspectos propios de nuestra organización que podemos
incrementar o mitigar según sea el caso (Ej.: personal mal capacitado;
productos anticuados; velocidad en las decisiones, etc.)
• Matriz de Desarrollo de Productos y Mercados: Permite establecer

la relación entre el estado actual de nuestros productos y los
mercados en que compiten, y los posibles nuevos productos y
mercados, con las estrategias que se deberán seguir en cada caso y los
riesgos que traen aparejados:
565
• Matriz de Porter , de las 5 fuerzas competitivas (Estrategia y

rivalidad competitiva): Expone las fuerzas competitivas que
enfrenta nuestra organización a fin de tener un panorama claro de los
puntos fuertes y débiles en relación con nuestra competencia:
Además de las mencionadas, existe un verdadero “arsenal” de

herramientas para el análisis de la estrategia a seguir, y la determinación del
rumbo más conveniente.
Resultados
En un análisis preliminar según nuestra experiencia profesional,
hemos encontrado que la mayoría de las organizaciones que encaran
reestructuraciones no cuentan con un plan estratégico adecuadamente
diseñado. Aunque parten de un correcto análisis de la situación actual, que
las lleva a decidir un cambio importante en su modelo de negocios y de
gestión interna, luego no contemplan los recursos que necesitan para llevar a
cabo dicho plan. También resulta que los objetivos definidos son demasiado
exigentes en cuanto a las capacidades y competencias internas, y en muchas
ocasiones han subestimado las amenazas del entorno, y sobreestimado las
oportunidades.
Por otro lado, el compromiso directivo inicialmente es alto, pero con
el tiempo se va diluyendo por las obligaciones resultantes del “día a día”,
menguando progresivamente la participación e involucramiento de la alta
dirección con el proceso de cambio, y permitiendo variaciones en la
ejecución de la estrategia definida, lo que es interpretado como
contradicciones por parte del personal, extendiendo el menor compromiso a
sus propias tareas. En definitiva, llevando a la reducción de la motivación
566
asociada con los objetivos de los cambios propuestos por el proceso de

reestructuración definido.
Es por eso, como expusimos al inicio de este trabajo, que la mayoría
de los planes de reestructuración organizacional no llegan a alcanzar los
objetivos definidos.
Conclusion Y Recomendaciones
Podemos concluir que:
Una reestructuración empresaria puede alcanzar sus objetivos si
cuenta con:
– Una Estrategia de Negocios clara y consistente
– El involucramiento y compromiso de los más importantes
decisores de la organización (Alta Dirección o Socios) para
alinear a la organización en la implementación del Plan
Estratégico trazado
Es decir, si no existe alguna de estas condiciones, no se llegará al
cumplimiento de sus objetivos. Tampoco cumplir con estas condiciones
asegura el éxito, ya que luego la pericia en la ejecución de los planes
funcionales de los distintos sectores de la organización es factor clave para
llegar a las metas propuestas.
Recomendaciones
Toda organización que decide cambiar su modelo de negocios y/o de
gestión debe necesariamente contar con la convicción y compromiso de su
Alta Dirección, y elaborar un Plan Estratégico que defina claramente el
rumbo a seguir, los recursos con los que deberá contar y los objetivos
medibles y cuantificables a obtener en un plazo de tiempo.
Para ello, deben trabajar con herramientas de análisis estratégico,
disponer de información confiable y evaluar con que recursos humanos y
materiales cuentan para llegar a ejecutar los planes exitosamente, definiendo
luego como va a adquirir dichos recursos y a su vez, con cuáles deberá dejar
de contar en la organización.
La Alta Dirección deberá día a día verificar el grado de avance en el
cumplimiento de las metas, y tomar rápidamente las acciones correctivas que
encaucen el proceso nuevamente, estableciendo en todos los casos un fluido
mecanismo de comunicación con toda la organización para reforzar su
compromiso.
References:
BUENO E. et al (1999):. Formación de la Estrategia Empresarial
Argentina. Madrid. España. Revista Española de Financiación y
Contabilidad. 1999
567
SENGE, P. (2004): La quinta Disciplina. Granica, Santiago de Chile.

WELCH, J. y S. (2006): Winning. Harper Collins, Nueva York
ROCES, J.L. (2011): Valor Perdurable. Editorial Temas. Buenos Aires
ANSOFF, (1987): Estrategia de la empresa. Ediciones Orbis, Buenos Aires
SENGE, P. (2004): La quinta Disciplina. Granica. Buenos Aires.
PORTER, M. (2004): Estrategia Competitiva. Editorial CECSA. Buenos
Aires.
BIASCA, R. (1988): Resizing. Ediciones Macchi. Buenos Aires
KOTTER, J. (1997): El Líder del cambio. Mc Graw Hill/ Interamericana de
México, México
568
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