Swissport Tanzania Training Centre: Iata Airline Customer Service Course

Swissport Tanzania Training Centre
IATA AIRLINE CUSTOMER SERVICE COURSE
ABOUT COURSE
Drive outstanding customer service with the winning combination of knowledge, skills, and
attitude. Upon completing this course you will have the skills to:
 Learn techniques of effective communication and customer contact
 Understand the various social styles and cultural differences of airline customers
 Gain knowledge about new trends in customer service
TARGET GROUP
This course is recommended for:
 Ticket office, reservations, check-in, traffic, operations, baggage service
 Public relations and sales support personnel
 Flight attendants
 Newcomers to the industry
ENTRY QUALIFICATION
At a minimum an applicant shall possess a Certificate of Secondary School Education (CSSE) with
good command (pass) or above in English and any other two subjects.
COURSE DURATION
6 Months Classroom, 3 Months Practical Training (Optional)
CERTIFICATE AWARDED
An IATA & Swissport Certificates are awarded upon successful completion of the final examination
CAREER DEVELOPMENT
This course is a step toward earning IATA Diploma in Aviation Fundamentals Diploma or Passenger
Experience Excellence Diploma after completing the required & elective courses within three years
PRICE
The course Fee is TSH 2,424,000/=
IN-TAKE
Enrollment is on every January, April, July & October
P.O Box 18043, Dar es Salaam

1st Floor, Swissport Freight Terminal, JNIA Gate No. 6,
Tel: +255 22 2844 610 | Phone: +255 762 979 676
Email: [email protected] | Website: www.swissportraining.co.tz
IATA AIRLINE MARKETING
ABOUT COURSE
Stay ahead of the competition by understanding and applying sound marketing principles . Upon
completing this course you will have the skills to:
 Interpret and understand your customers' needs
 Segment your targeted markets
 Exceed your customers' expectations with product innovation, product quality and efficient
distribution
 Develop creative and cost-effective marketing strategies
TARGET GROUP
 Recently appointed marketing managers
 Sales managers and general sales agents
 Marketing officers and market coordinators
 Customer service staff
ENTRY QUALIFICATION
good command (pass) or above in English and any other two subjects.
COURSE DURATION
CERTIFICATE AWARDED
An IATA & Swissport Certificates are awarded upon successful completion of the final examination.
CAREER DEVELOPMENT
This course is a step toward earning IATA Diploma in Aviation Fundamentals Diploma or Passenger
Experience Excellence Diploma after completing the required & elective courses within 3 years
PRICE
IN-TAKE

Tel: +255 22 2844 610 | Phone: +255 762 979 676
IATA GROUND OPERATIONS MANAGEMENT
ABOUT COURSE
Control and supervise an airline station in a self-handled or outsourced environment. Upon
completing this course you will have the skills to:
 Control and supervise an airline station in a self-handled or outsourced environment
 Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling
needs, reduce costs and provide quality service
 Implement a Safety and Security Station Management System according to industry
standards and recommended practices
 Use and work with the latest edition of the IATA Airport Handling Manual (AHM).
TARGET GROUP
 Airlines, ground handling and other service providers
 Airport authorities
 Ground operations professionals at a supervisory level
ENTRY QUALIFICATION
At a minimum an applicant shall possess a Diploma or Certificate of Secondary School Education
(CSEE) together with one of the following; IATA certificate in ground operations related courses
and/or 6 months experience of work in the aviation field
COURSE DURATION
CERTIFICATE AWARDED
An IATA & Swissport Certificates are awarded upon successful completion of the final examination.
CAREER DEVELOPMENT
This course is a step toward earning an IATA Diploma in Airport Operations Foundation Diploma after
completing four (4) elective courses within three years.
PRICE
IN-TAKE
Enrollment is on every April & October

Tel: +255 22 2844 610 | Phone: +255 762 979 676
IATA CARGO INTRODUCTORY COURSE
ABOUT COURSE
You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline
cargo units operate, plus much more. This course is mandated for IATA Cargo Agents in
accordance with the IATA Cargo Agency Resolutions.
Upon completing this course you will have the skills to:
 Guide clients on the IATA rules and procedures for air freight shipments
 Arrange air cargo shipments in accordance with IATA rules and procedures
 Apply published rates and charges for air cargo shipments
 Prepare shipments ready for carriage
TARGET GROUP
 Cargo agent and air freight forwarder sales and marketing staff
 Airline and manufacturer sales, reservations, and acceptance staff
 Junior-level managers at cargo agents, airlines, and manufacturers
ENTRY QUALIFICATION
good command (pass) in English & Geography or above.
COURSE DURATION
CERTIFICATE AWARDED
CAREER DEVELOPMENT
This course is a step toward earning IATA Diploma in Air Cargo Diploma or Special Cargo Handling
Diploma after completing three (3) required and one (1) elective courses within three years
PRICE
IN-TAKE

Tel: +255 22 2844 610 | Phone: +255 762 979 676
IATA AIR CARGO ADVANCED MARKETING
ABOUT COURSE
This course uses our expertise to provide knowledge on cargo rating principles and Air Waybill
completion, as well as basic marketing procedures. Upon completing this course you will have the
skills to:
 Apply advanced construction and combination principles for unpublished rates
 Calculate rates and charges for mixed consignments, Unit Load Devices (ULDs) and
complete air waybill
 Describe and use pricing strategies
 Determine an advertising budget and plan, selecting advertising media channels
TARGET GROUP
 Sales and marketing staff at cargo agents and air freight forwarders (consolidators)
 Sales, reservations, and acceptance staff at airlines and manufacturers
 Junior and middle management staff at cargo agents, airlines, and freight forwarders
ENTRY QUALIFICATION
At a minimum an applicant shall possess an IATA Cargo Introductory Course Diploma Certificate.
COURSE DURATION
CERTIFICATE AWARDED
CAREER DEVELOPMENT
This course is a step toward earning an IATA Diploma in Air Cargo Diploma after completing three
(3) required and one (1) elective courses within three years
PRICE
IN-TAKE

Tel: +255 22 2844 610 | Phone: +255 762 979 676
IATA DANGEROUS GOODS REGULATIONS
ABOUT COURSE
This course is designed for freight forwarder staff who either have no prior DGR training or who
have not updated their training during the past 24 months. This course fulfils ICAO and IATA
training requirements and qualifies you to handle and process dangerous goods for carriage of by
air for a 24-month period.
 Apply the IATA DGR to common work situations
 Understand related legal aspects and responsibilities of shippers, agents, and airlines
 Identify dangerous goods permitted for transport and their DGR categories
 Pack, mark, and label dangerous goods
 Complete a Shipper’s Declaration for dangerous goods
TARGET GROUP
 Freight Forwarder staff preparing DG / HAZMAT shipments
 Airline staff preparing dangerous goods as Company Material (COMAT)
ENTRY QUALIFICATION
good command (pass) in English.
COURSE DURATION
CERTIFICATE AWARDED
CAREER DEVELOPMENT
This course is a step toward earning IATA Diploma in Air Cargo Diploma or Special Cargo Handling
Diploma after completing three (3) required and one (1) elective courses within three years
PRICE
IN-TAKE

Tel: +255 22 2844 610 | Phone: +255 762 979 676
IATA FOUNDATION IN TRAVEL & TOURISM
ABOUT COURSE
Acquire essential knowledge and skills to work in the travel and tourism industry and become an
effective travel professional. Learn to use a global distribution system to create and manage
reservations (Air Ticketing, Hotel Reservations, Car Rentals etc.)
After completing this course you will be able to:
 Advise customers on passport and visa requirements, as well as on travel insurance options
 Promote services and facilities available to airline passengers during their travel
 Interpret standard industry codes to plan and reserve travel itineraries
 Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
 Use the Global Distribution System to make and maintain reservations
TARGET GROUP
 Travel agents
 Airline reservation agents
 Tour operators
 Call center agents
ENTRY QUALIFICATION
good command (pass) in English & Geography
COURSE DURATION
CERTIFICATE AWARDED
CAREER DEVELOPMENT
This course is a step forward toward earning an IATA Diploma in Foundation in Travel and Tourism
Diploma or Travel Sales and Operations Diploma
PRICE
IN-TAKE

Tel: +255 22 2844 610 | Phone: +255 762 979 676
IATA TRAVEL & TOURISM CONSULTANT COURSE
ABOUT COURSE
Study popular tourism destinations and improve your sales skills to successfully advise your clients
on the best travel options. Learn how to customize and construct complex travel itineraries,
develop specialized knowledge of travel products and gain the skills to process ticket exchanges
and reissues.
After completing this course you will be able to:
 A Identify and provide advice on popular destination countries
 Advise on modes of transportation, accommodation, and tour products
 Apply IATA resolutions to your travel business and activities
 Prospect new and existing customers and counter sales objections
 Construct complex itineraries and manage changes to ticketed journeys
TARGET GROUP
 Foundation in Travel and Tourism graduates
 Retail, home-based and niche travel consultants
 Reservations, marketing and sales personnel
ENTRY QUALIFICATION
good command (pass) in English & Geography
COURSE DURATION
CERTIFICATE AWARDED
CAREER DEVELOPMENT
This course is a step toward earning an IATA Diploma in Travel and Tourism Consultant Diploma or
Travel Sales and Operations Diploma
PRICE
IN-TAKE

Tel: +255 22 2844 610 | Phone: +255 762 979 676
IATA AVIATION SECURITY AWARENESS
ABOUT COURSE
This course introduces you to the security measures and regulations you need to know to work
responsibly in the industry. Security is a concern for everyone in the industry, affecting virtually all
areas of operation. Whether you work with passengers, cargo or at a security checkpoint, you
have a role in keeping the industry safe.
By the end of this course, you will understand:
 Your role as a future security professional in the overall aviation security framework
 The types of threats to consider in a security risk assessment
 Steps for enforcing security in your work areas
 The role of human factors in maintaining security
TARGET GROUP
 Entry-level security staff
 Industry personnel working with passengers or cargo
ENTRY QUALIFICATION
good command (pass) in English
COURSE DURATION
10 Days Classroom, 3 Months Practical Training (Optional)
CERTIFICATE AWARDED
CAREER DEVELOPMENT
This course is a step toward earning an IATA Diploma in Aviation Security Screening Diploma or
Airport Operations Foundation Diploma three (3) required and one (1) elective courses within three
years
PRICE
IN-TAKE

Tel: +255 22 2844 610 | Phone: +255 762 979 676
IATA INTRODUCTION TO SAFETY MANAGEMENT SYSTEM
ABOUT COURSE
This course will help participants and organizations understand the function, role and importance
of developing and implementing a Safety Management System (SMS).
By the end of this course, you will understand:
 The basic knowledge, techniques and skills needed to develop a Safety Management
System and measure its performance
 Discover how an effective system can reduce costs
 Learn cost-effective resource planning
 See how safety risks are managed proactively
 Explore how to build a positive safety culture within your organization
TARGET GROUP
 Representatives of Civil Aviation Authorities
 Experienced managers from airlines, airports, ANS providers, manufacturers and
maintenance groups
 Supervisors in operations
ENTRY QUALIFICATION
good command (pass) in English
COURSE DURATION
10 Days Classroom, 3 Months Practical Training (Optional)
CERTIFICATE AWARDED
PRICE
IN-TAKE

Tel: +255 22 2844 610 | Phone: +255 762 979 676
FLIGHT OPERATIONS/DISPATCH OFFICERS – FOO/FD
ABOUT COURSE
The course design is aimed to equip the individuals with vast knowledge of the aircraft
performance. Taking this course allows an individual to become a key person between the ground
and the cockpit. Pilots advise, that is weather and route planning, airport conditions, aircraft
balance, the aeronautical information, search and rescue coordination are some of the skills
capability built by this course.
TARGET GROUP
 People with flight operations duties
 Aeronautical officers, CLC managers/officers, Pilots
 People aspiring to work in aviation as operations officers
ENTRY QUALIFICATION
good command (pass) in English, Geography, Physics and Mathematics.
COURSE DURATION
 3 Months Classroom & 3 Months Practical Training
The school will do its best to present you to the available companies for the field practice.
CERTIFICATE AWARDED
Swissport Certificate: Accredits one access for a license exam with the Civil Aviation Authority.
CAA License: After successful completion one is required to seat for a license exam with Local Civil
Aviation Authority (TCAA) upon passing will be issued with an “FOO/FD License”
CAREER DEVELOPMENT
The course is a mile stone in your career as an operational specialist. Further with experience of
operations one can proceed to become a pilot, cabin crew, flight operations manager, Load
control manager, Aeronautical Officer, Airline Safety officer, Ground Handling Manager.
PRICE
IN-TAKE

Tel: +255 22 2844 610 | Phone: +255 762 979 676
AIRLINE CABIN CREW COURSE
ABOUT COURSE
This course is ideal for young professionals looking to get a head start in the profession,
introducing the skills and responsibilities expected by the world’s leading airlines. Special
emphasis is given to customer service and procedures for handling unusual situations during flight,
with the final module of the course giving useful tips for completing the recruitment process.
 Identify aircraft types and relevant cabin crew functions
 Manage passenger interactions in a variety of circumstances
 Recall emergency and safety procedures
TARGET GROUP
 Aspiring cabin crew members
ENTRY QUALIFICATION
Age : 18 – 24 years old
Height : At a minimum of
157cm – Normal Height
210cm – Arm Reach when Standing on Tiptoes
Weight: BMI (Proportion of Height & Weight)
Health : A good level of health and physical fitness (subject to medical examination by a
recommended health institution)
COURSE DURATION
Classroom : 6 Months
Drills : Optional
CERTIFICATE AWARDED
Swissport Certificate: Accredits one access for a license exam with the Civil Aviation Authority.
IATA Certificate: Gives you a global recognition by the international carriers (airlines) which are
members of the International Air Transport Association (IATA)
CAA License: After successful completion one is required to seat for a license exam with Local Civil
Aviation Authority (TCAA) upon passing will be issued with a “Cabin Crew License”
PRICE
Drills: On-Request basing on Aircraft Type

Tel: +255 22 2844 610 | Phone: +255 762 979 676

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Swissport Tanzania Training Centre

IATA AIRLINE CUSTOMER SERVICE COURSE

P.O Box 18043, Dar es Salaam

P.O Box 18043, Dar es Salaam

P.O Box 18043, Dar es Salaam

P.O Box 18043, Dar es Salaam

P.O Box 18043, Dar es Salaam

P.O Box 18043, Dar es Salaam

P.O Box 18043, Dar es Salaam

P.O Box 18043, Dar es Salaam

P.O Box 18043, Dar es Salaam

P.O Box 18043, Dar es Salaam

P.O Box 18043, Dar es Salaam

P.O Box 18043, Dar es Salaam

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