Customer Replacement Procedure

Dell EMC Unity™ Family

Dell EMC Unity All Flash and Unity Hybrid

Replacing a faulted 80-drive DAE system status

card
302-003-774
REV 01
July 2017

This document describes how to replace a faulted 80-drive DAE system status card in
Unity All Flash and Unity Hybrid systems.
The system status card, sometimes referred to as an SSC, is located on the front of the
DAE. There is only one system status card per 80-drive DAE.

Note

You do not have to power down any components to replace a faulted DAE system status
card.

l Before you start......................................................................................................2

l Identifying and locating the faulted 80-drive DAE system status card.................... 7
l Replacing the faulted 80-drive DAE system status card......................................... 8
l Verifying the new 80-drive DAE system status card.............................................. 11
l Returning a faulted part......................................................................................... 11
Customer Replacement Procedure

Before you start

Before you begin this procedure, ensure that you have received the new part and have
correctly identified its intended location in the system. Refer to your Unisphere
Service section for instructions on how to identify failures, order new parts, and
handle hardware components.

Additional resources
As part of an improvement effort, revisions of the software and hardware are
periodically released. Therefore, some functions described in this document might not
be supported by all versions of the software or hardware currently in use. The product
release notes provide the most up-to-date information on product features. Contact
your technical support professional if a product does not function properly or does not
function as described in this document.
Where to get help
Support, product, and licensing information can be obtained as follows:
Product information
For product and feature documentation or release notes, go to Unity Technical
Documentation at: www.emc.com/en-us/documentation/unity-family.htm.
Troubleshooting
For information about products, software updates, licensing, and service, go to Online
Support (registration required) at: https://Support.EMC.com. After logging in, locate
the appropriate Support by Product page.
Technical support
For technical support and service requests, go to Online Support at: https://
Support.EMC.com. After logging in, locate Create a service request. To open a
service request, you must have a valid support agreement. Contact your Sales
Representative for details about obtaining a valid support agreement or to answer any
questions about your account.
Special notice conventions used in this document

DANGER

Indicates a hazardous situation which, if not avoided, will result in death or

serious injury.

WARNING

Indicates a hazardous situation which, if not avoided, could result in death or

serious injury.

CAUTION

Indicates a hazardous situation which, if not avoided, could result in minor or

moderate injury.

NOTICE

Addresses practices not related to personal injury.

2 Unity All Flash and Unity Hybrid Customer Replacement Procedure

 Replacing a faulted 80-drive DAE system status card

Note

Presents information that is important, but not hazard-related.

Handling replaceable units

This section describes the precautions that you must take and the general procedures
that you must follow when removing, installing, and storing any replaceable unit.

Avoiding electrostatic discharge (ESD) damage

When replacing or installing hardware units, you can inadvertently damage the
sensitive electronic circuits in the equipment by simply touching them. Electrostatic
charge that has accumulated on your body discharges through the circuits. If the air in
the work area is very dry, running a humidifier in the work area will help decrease the
risk of ESD damage. Follow the procedures below to prevent damage to the
equipment.
Be aware of the following requirements:
l Provide enough room to work on the equipment.
l Clear the work site of any unnecessary materials or materials that naturally build
up electrostatic charge, such as foam packaging, foam cups, cellophane wrappers,
and similar items.
l Do not remove replacement or upgrade units from their antistatic packaging until
you are ready to install them.
l Before you begin service, gather together the ESD kit and all other materials you
will need.
l Once servicing begins, avoid moving away from the work site; otherwise, you may
build up an electrostatic charge.
l Use ESD anti-static gloves or an ESD wristband (with strap).
If using an ESD wristband with a strap:
n Attach the clip of the ESD wristband to the ESD bracket or bare metal on a
cabinet/rack or enclosure.
n Wrap the ESD wristband around your wrist with the metal button against your
skin.
n If a tester is available, test the wristband.
l If an emergency arises and the ESD kit is not available, follow the procedures in
Emergency Procedures (without an ESD kit).

Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following precautions to
reduce the possibility of an electrostatic discharge by ensuring that your body and the
subassembly are at the same electrostatic potential.

NOTICE

These precautions are not a substitute for the use of an ESD kit. Follow them only in
the event of an emergency.

l Before touching any unit, touch a bare (unpainted) metal surface of the cabinet/
rack or enclosure.

Handling replaceable units 3

Customer Replacement Procedure

l Before removing any unit from its antistatic bag, place one hand firmly on a bare
metal surface of the cabinet/rack or enclosure, and at the same time, pick up the
unit while it is still sealed in the antistatic bag. Once you have done this, do not
move around the room or touch other furnishings, personnel, or surfaces until you
have installed the unit.
l When you remove a unit from the antistatic bag, avoid touching any electronic
components and circuits on it.
l If you must move around the room or touch other surfaces before installing a unit,
first place the unit back in the antistatic bag. When you are ready again to install
the unit, repeat these procedures.

Hardware acclimation times

Systems and components must acclimate to the operating environment before
applying power. This requires the unpackaged system or component to reside in the
operating environment for up to 16 hours in order to thermally stabilize and prevent
condensation.
Refer to the table, Table 1 on page 4, to determine the precise amount of
stabilization time required.

Table 1 Hardware acclimation times (systems and components)

…then let the system

or component
If the last 24 hours of the acclimate in the new
TRANSIT/STORAGE …and the OPERATING environment this many
environment was this: environment is this: hours:
Temperature Humidity

Nominal Nominal Nominal 68-72°F (20-22°C) 0-1 hour

68-72°F 40-55% RH 40-55% RH
(20-22°C)

Cold Dry <86°F (30°C) 4 hours

<68°F (20°C) <30% RH

Cold Damp <86°F (30°C) 4 hours

<68°F (20°C) ≥30% RH

Hot Dry <86°F (30°C) 4 hours

>72°F (22°C) <30% RH

Hot Humid <86°F (30°C) 4 hours

>72°F (22°C) 30-45% RH

Humid <86°F (30°C) 8 hours

45-60% RH

Humid <86°F (30°C) 16 hours

≥60% RH

Unknown <86°F (30°C) 16 hours

4 Unity All Flash and Unity Hybrid Customer Replacement Procedure

 Replacing a faulted 80-drive DAE system status card

NOTICE

l If there are signs of condensation after the recommended acclimation time has
passed, allow an additional eight (8) hours to stabilize.
l Systems and components must not experience changes in temperature and
humidity that are likely to cause condensation to form on or in that system or
component. Do not exceed the shipping and storage temperature gradient of
45°F/hr (25°C/hr).
l Do NOT apply power to the system for at least the number of hours specified in
the table, Table 1 on page 4. If the last 24 hours of the transit/storage
environment is unknown, then you must allow the system or component 16 hours
to stabilize in the new environment.

Removing, installing, or storing replaceable units

Use the following precautions when removing, handling, or storing replaceable units:

CAUTION

Some replaceable units have the majority of their weight in the rear of the
component. Ensure that the back end of the replaceable unit is supported while
installing or removing it. Dropping a replaceable unit could result in personal
injury or damage to the equipment.

NOTICE

l For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.
l A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive replaceable units.

l Do not remove a faulted replaceable unit until you have the replacement available.
l When handling replaceable units, avoid electrostatic discharge (ESD) by wearing
ESD anti-static gloves or an ESD wristband with a strap. For additional
information, refer to Avoiding electrostatic discharge (ESD) damage on page 3.
l Avoid touching any exposed electronic components and circuits on the replaceable
unit.
l Never use excessive force to remove or install a replaceable unit. Take time to
read the instructions carefully.
l Store a replaceable unit in the antistatic bag and the specially designed shipping
container in which you received it. Use the antistatic bag and special shipping
container when you need to return the replaceable unit.
l Replaceable units must acclimate to the operating environment before applying
power. This requires the unpackaged component to reside in the operating
environment for up to 16 hours in order to thermally stabilize and prevent
condensation. Refer to Hardware acclimation times on page 4 to ensure the
replaceable unit has thermally stabilized to the operating environment.

Handling replaceable units 5

Customer Replacement Procedure

NOTICE

Your storage system is designed to be powered on continuously. Most components

are hot swappable; that is, you can replace or install these components while the
storage system is running. However, the system requires that:
l Front bezels should always be attached to ensure EMI compliance. Make sure you
reattach the bezel after replacing a component.
l Each slot should contain a component or filler panel to ensure proper air flow
throughout the system.

Unpacking a part
Procedure
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in
which you are installing the part.
2. Unpack the part and place it on a static-free surface.
3. If the part is a replacement for a faulted part, save the packing material to
return the faulted part.

Standard touch point colors

Touch points are component locations where you can:
l Grip the hardware to remove or install a component.
l Open or close a latch.
l Turn a knob to open, close, or adjust a component.
Standard touch point colors are terra-cotta (orange) or blue.

Note

Within this documentation, the color orange is used instead of terra-cotta for
simplicity.

Table 2 Standard touch point colors

Touch point color Description

Terra-cotta This color indicates that you can perform the task, such as remove a
(orange) component with a terra-cotta (orange) lever, while the system remains
powered (up/on).

Note

Some tasks may require additional steps.

Blue This color indicates that a shutdown of the system or component is

required before you can perform the task, such as removing a
component with a blue lever.

6 Unity All Flash and Unity Hybrid Customer Replacement Procedure

 Replacing a faulted 80-drive DAE system status card

Table 2 Standard touch point colors (continued)

Touch point color Description

Identifying and locating the faulted 80-drive DAE system

status card
Before you replace a faulted 80-drive DAE system status card, you must locate its
placement within the storage system by using Unisphere.
Using Unisphere, locate the faulted 80-drive DAE system status card in the enclosure.
Procedure
1. In Unisphere, select System View.
2. Select the Enclosures page.
Select the 80-drive DAE in the Enclosure dropdown menu and then select the
Front view of the enclosure. Locate the system status card in this enclosure
view.

3. Locate the faulted 80-drive DAE system status card marked orange and
displayed in the Enclosure view shown.
Figure 1 Faulted SSC module - example location

Identifying and locating the faulted 80-drive DAE system status card 7
Customer Replacement Procedure

Replacing the faulted 80-drive DAE system status card

Take the following actions to remove the faulted 80-drive DAE system status card and
install the replacement 80-drive DAE system status card into the system.

Removing and replacing a SSC

This section describes how to replace a SSC.

SSC fault LED location

A faulted SSC displays an amber fault LED. Do not replace a faulted SSC until you
have a replacement available.
There are two fault LEDs on the SSC.
Refer to Figure 2 on page 8 for the precise location of the SSC fault LEDs.
Figure 2 Location of the SSC Fault LED and System Fault LED

A B

CL5373

Table 3 SSC LEDs and location

Item LED Indication LED Location

A SSC fault The SSC has faulted. Left side of SSC (Item A in
LED Figure 2 on page 8)

B System A component within the system (disk, Right side of SSC (Item B in
fault LED fan, LCC, PS) has faulted Figure 2 on page 8)

Opening the door or console

Open the door or console, if one is present.
Procedure
1. Grasp the right side of the console.
2. Pull the console to swing it open.

8 Unity All Flash and Unity Hybrid Customer Replacement Procedure

 Replacing a faulted 80-drive DAE system status card

Removing the front bezel

Figure 3 Removing the front bezel

CL5350

Procedure
1. If the bezel has a lock, insert the key that shipped with your enclosure into the
lock, and turn the key to unlock the bezel.
2. Press the two latch buttons on the bezel surface to release the bezel from the
cabinet.
3. Pull the bezel off the cabinet and put it on a clean, static-free surface.

Removing an SSC
Refer to Figure 4 on page 9 when you perform the procedure that follows.
Procedure
1. Pull out each of the orange SSC knobs approximately five (5) mm until the knob
snaps into the open position.
2. Gently pull the SSC from the chassis.
Figure 4 Removing the SSC

1 2

CL5367

Unpacking a part
Procedure
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in
which you are installing the part.

Removing and replacing a SSC 9

Customer Replacement Procedure

2. Unpack the part and place it on a static-free surface.

3. If the part is a replacement for a faulted part, save the packing material to
return the faulted part.

Installing an SCC
Refer to Figure 5 on page 10 when you perform the procedure that follows.
Procedure
1. Gently insert the SSC into the chassis.
2. Push each of the SSC knobs inward until they snap into position.
Figure 5 Installing the SSC

1 2

CL5368

Installing the front bezel

Figure 6 Installing the front bezel

CL5350

Procedure
1. Align the bezel with the enclosure.
2. Gently push the bezel into place on the cabinet until it latches.
3. If the bezel has a lock, insert the key that shipped with your enclosure into the
lock, and turn the key to lock the bezel.

Closing the console

If you opened the console for access to the enclosure with the part you added or
replaced, close the console using the procedure that follows.

10 Unity All Flash and Unity Hybrid Customer Replacement Procedure

 Replacing a faulted 80-drive DAE system status card

Procedure
1. Grasp the free side of the console, and swing the console to the right to close it
2. Gently push on the console until it is closed.

Verifying the new 80-drive DAE system status card

Verify that the new 80-drive DAE system status card is recognized by your system,
and operating correctly using the procedure that follows.
Procedure
1. In Unisphere, select System View.
2. On the Summary page, confirm that the system status is OK.
3. Select the Enclosures page.
4. Verify that the 80-drive DAE system status card appears with OK status in the
enclosure view.
You may need to refresh Unisphere by clicking on the refresh icon next to the
Enclosures view.
Select the 80-drive DAE in the Enclosure dropdown menu and then select the
Front view of the enclosure. Locate the system status card in this enclosure
view.
Figure 7 Replacement SSC module - example location

If the system health monitor shows the part as faulted, contact your service
provider.

Returning a faulted part

We appreciate the return of defective material within 5 business days (for US
returns). For International customers, please return defective material within 5-10
business days. All instructions and material required to return your defective part were
supplied with your good part shipment.
Procedure
1. Package the faulted part in the shipping box that contained the replacement
part, and seal the box.
2. Ship the failed part to your service provider as described in the instructions that
were included with the replacement part.
3. (Optional) For more information about returning customer-replaceable parts,
from Unisphere, click Support > Replace Disk Drives, Power Supplies, and
Other Parts > Return a Part to display the part return instructions.

Verifying the new 80-drive DAE system status card 11

Customer Replacement Procedure

If your screen does not show the Return a Part option, contact your service
provider for instructions on what to do next.

12 Unity All Flash and Unity Hybrid Customer Replacement Procedure

 Replacing a faulted 80-drive DAE system status card

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Published July 2017

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Returning a faulted part 13