302-003-774 - Replacing A Faulted 80-Drive DAE System Status Card
302-003-774 - Replacing A Faulted 80-Drive DAE System Status Card
302-003-774 - Replacing A Faulted 80-Drive DAE System Status Card
This document describes how to replace a faulted 80-drive DAE system status card in
Unity All Flash and Unity Hybrid systems.
The system status card, sometimes referred to as an SSC, is located on the front of the
DAE. There is only one system status card per 80-drive DAE.
Note
You do not have to power down any components to replace a faulted DAE system status
card.
Additional resources
As part of an improvement effort, revisions of the software and hardware are
periodically released. Therefore, some functions described in this document might not
be supported by all versions of the software or hardware currently in use. The product
release notes provide the most up-to-date information on product features. Contact
your technical support professional if a product does not function properly or does not
function as described in this document.
Where to get help
Support, product, and licensing information can be obtained as follows:
Product information
For product and feature documentation or release notes, go to Unity Technical
Documentation at: www.emc.com/en-us/documentation/unity-family.htm.
Troubleshooting
For information about products, software updates, licensing, and service, go to Online
Support (registration required) at: https://Support.EMC.com. After logging in, locate
the appropriate Support by Product page.
Technical support
For technical support and service requests, go to Online Support at: https://
Support.EMC.com. After logging in, locate Create a service request. To open a
service request, you must have a valid support agreement. Contact your Sales
Representative for details about obtaining a valid support agreement or to answer any
questions about your account.
Special notice conventions used in this document
DANGER
WARNING
CAUTION
NOTICE
Note
NOTICE
These precautions are not a substitute for the use of an ESD kit. Follow them only in
the event of an emergency.
l Before touching any unit, touch a bare (unpainted) metal surface of the cabinet/
rack or enclosure.
l Before removing any unit from its antistatic bag, place one hand firmly on a bare
metal surface of the cabinet/rack or enclosure, and at the same time, pick up the
unit while it is still sealed in the antistatic bag. Once you have done this, do not
move around the room or touch other furnishings, personnel, or surfaces until you
have installed the unit.
l When you remove a unit from the antistatic bag, avoid touching any electronic
components and circuits on it.
l If you must move around the room or touch other surfaces before installing a unit,
first place the unit back in the antistatic bag. When you are ready again to install
the unit, repeat these procedures.
NOTICE
l If there are signs of condensation after the recommended acclimation time has
passed, allow an additional eight (8) hours to stabilize.
l Systems and components must not experience changes in temperature and
humidity that are likely to cause condensation to form on or in that system or
component. Do not exceed the shipping and storage temperature gradient of
45°F/hr (25°C/hr).
l Do NOT apply power to the system for at least the number of hours specified in
the table, Table 1 on page 4. If the last 24 hours of the transit/storage
environment is unknown, then you must allow the system or component 16 hours
to stabilize in the new environment.
CAUTION
Some replaceable units have the majority of their weight in the rear of the
component. Ensure that the back end of the replaceable unit is supported while
installing or removing it. Dropping a replaceable unit could result in personal
injury or damage to the equipment.
NOTICE
l For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.
l A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive replaceable units.
l Do not remove a faulted replaceable unit until you have the replacement available.
l When handling replaceable units, avoid electrostatic discharge (ESD) by wearing
ESD anti-static gloves or an ESD wristband with a strap. For additional
information, refer to Avoiding electrostatic discharge (ESD) damage on page 3.
l Avoid touching any exposed electronic components and circuits on the replaceable
unit.
l Never use excessive force to remove or install a replaceable unit. Take time to
read the instructions carefully.
l Store a replaceable unit in the antistatic bag and the specially designed shipping
container in which you received it. Use the antistatic bag and special shipping
container when you need to return the replaceable unit.
l Replaceable units must acclimate to the operating environment before applying
power. This requires the unpackaged component to reside in the operating
environment for up to 16 hours in order to thermally stabilize and prevent
condensation. Refer to Hardware acclimation times on page 4 to ensure the
replaceable unit has thermally stabilized to the operating environment.
NOTICE
Unpacking a part
Procedure
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in
which you are installing the part.
2. Unpack the part and place it on a static-free surface.
3. If the part is a replacement for a faulted part, save the packing material to
return the faulted part.
Note
Within this documentation, the color orange is used instead of terra-cotta for
simplicity.
Note
3. Locate the faulted 80-drive DAE system status card marked orange and
displayed in the Enclosure view shown.
Figure 1 Faulted SSC module - example location
Identifying and locating the faulted 80-drive DAE system status card 7
Customer Replacement Procedure
A B
CL5373
B System A component within the system (disk, Right side of SSC (Item B in
fault LED fan, LCC, PS) has faulted Figure 2 on page 8)
CL5350
Procedure
1. If the bezel has a lock, insert the key that shipped with your enclosure into the
lock, and turn the key to unlock the bezel.
2. Press the two latch buttons on the bezel surface to release the bezel from the
cabinet.
3. Pull the bezel off the cabinet and put it on a clean, static-free surface.
Removing an SSC
Refer to Figure 4 on page 9 when you perform the procedure that follows.
Procedure
1. Pull out each of the orange SSC knobs approximately five (5) mm until the knob
snaps into the open position.
2. Gently pull the SSC from the chassis.
Figure 4 Removing the SSC
1 2
CL5367
Unpacking a part
Procedure
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in
which you are installing the part.
Installing an SCC
Refer to Figure 5 on page 10 when you perform the procedure that follows.
Procedure
1. Gently insert the SSC into the chassis.
2. Push each of the SSC knobs inward until they snap into position.
Figure 5 Installing the SSC
1 2
CL5368
CL5350
Procedure
1. Align the bezel with the enclosure.
2. Gently push the bezel into place on the cabinet until it latches.
3. If the bezel has a lock, insert the key that shipped with your enclosure into the
lock, and turn the key to lock the bezel.
Procedure
1. Grasp the free side of the console, and swing the console to the right to close it
2. Gently push on the console until it is closed.
If the system health monitor shows the part as faulted, contact your service
provider.
If your screen does not show the Return a Part option, contact your service
provider for instructions on what to do next.
Dell believes the information in this publication is accurate as of its publication date. The information is subject to change without notice.
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