MCQ: Supply Chain Management: A User-Based Definition of Quality
MCQ: Supply Chain Management: A User-Based Definition of Quality
MCQ: Supply Chain Management: A User-Based Definition of Quality
8. Which of the following are not key attributes of supply chain management?
inventory control
leveraging technology
customer power
all are key attributes
9. Positive, long-term relationships between supply chain participants refer to:
Co-opetitions tailored
logistics partnerships
supply chain
management
Soap
Fast food
Attending a play
Vehicle repair
27. All of the following costs are likely to decrease as a result of better quality except
customer dissatisfaction
costs maintenance costs
scrap costs
warranty and service costs
28. Inspection, scrap, and repair are examples of
internal costs
external costs
costs of
dissatisfaction
societal costs
29. Which of the following activities is not a direct responsibility of operations management?
Determining the exact mix of products and services that the customers will want
Designing the operation's products,services and processes
Developing an operations strategy for the operations
Planning and controlling the operation
30. Total Quality Management emphasizes
the responsibility of the Quality Control staff to identify and solve all quality-
related problems
a commitment to quality that goes beyond internal company issues to
suppliers and customers
a system where strong managers are the only decision
makers a process where mostly statisticians get involved
31. A successful TQM program incorporates all of the following except
continuous improvement
employment involvement
benchmarking
centralized decision making authority
32. Which of the following would not be normally considered as a key feature of Operations
Management?
Operations is the part of an organisation which creates wealth through the
management of the transformation process
World class Operations can give an organisation competitive advantage
Most new technology is implemented in Operations areas
Operations is the area of a business where most people work
38. Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of
events through which a product travels is a
Pareto chart
Flow chart
check sheet
Taguchi map
39. Which one of the following would not generally be considered an aspect of operations
management?
Work methods
Secure financial resources
Maintain quality
Product or service design
40. Which one of the following is not a typical question dealt with by an operations
managers?
How much capacity will be needed in the months ahead?
What is a satisfactory location for a new facility?
How to motivate employees?
All are typical of operations decisions.
41. A worker operates a shear press. She notices that the metal sheets she is cutting have
curled edges. Who should get the first "shot" at solving the problem?
the foreman
a member of the Quality Control
department the operator herself the
employee's supervisor
Salt
Fast food
Attending a play
Vehicle repair
46. Which one of the following would not generally be considered an aspect of operations
management?
Schedule work
Secure financial resources
Maintain quality
Oversee the transformation process
47. Which one of these was not mentioned in the list of recent trends in operations
management?
Total quality
management Worker
involvement Global
competition.
Automation.
48. Which came last in the development of manufacturing techniques?
Lean production.
Division of labor.
Mass production.
Craft production.
49. Which function typically employs more people than any other functional area?
Information System
Operations
Marketing
Finance
54. Which one of the following is not a typical question dealt with by an operations manager?
How much capacity will be needed in the months ahead?
What is a satisfactory location for a new facility?
Which products/services should be offered?
All are typical of operations decisions.
55. Which one does not use operations management?
A CPA
firm. A
bank.
A hospital
They all use it.
Retailer‟s Creditor
Wholesaler
Producer
Customer
62. Quality is both quantitative and
Supportive
Qualitative
Measurable
Conclusive
63. When suppliers, distributors, and customers partner with each other to improve the
performance of the entire system, they are participating in a ________
Channel Of Distribution
Value Delivery Network
Supply Chain
Supply And Demand Chain
64. A company's channel decisions directly affect every ________.
customer's choices
employee in the channel
channel member
Marketing decision.
65. From the economic system's point of view, the role of marketing intermediaries is to
transform the assortment of products made by producers into the assortment of products
wanted by ________ Channel members.
manufacturers
marketers
distributors
consumers
66. Intermediaries play an important role in matching ________.
dealer with customer
manufacturer to product
information and promotion
supply and demand
67. Marketing logistics involves getting the right product to the right customer in the right
place at the right time. Which one of the following is not included in this process?
implementing the plan for the flow of goods and services
planning the physical flow of goods and services
controlling the physical flow of goods, services, and information
gathering customer's ideas for new products
68. Raw materials and specialised services procured are converted into useful service
offerings and finaly distributed to customers in following Industry
Hotel
Cement
Sugar
Refinery
69. Which of the following is not an area of responsibility for a logistics manager?
inventory
purchasing
warehousing
marketing
70. To reduce inventory management costs, many companies use a system called ________,
which involves carrying only small inventories of parts or merchandise, often only
enough for a few days of operation.
reduction-inventory
management supply chain
management economic
order quantity just-in-time
logistics limited inventory
logistics
71. A Supply Chain includes the chain of entities involved in the
planning,procurement,production and ------------- of products and services
Distribution
Supply
Demand
Transport
72. In a SC,Material flows in one direction while _________from in both direction
Process
Information
Product
Semifinished Goods
73. Companies manage their supply chains through ________.
information
transportation
modes
competitors the
Internet skilled
operators
74. Julie Newmar recognizes that her company needs to provide better customer service and
trim distribution costs through teamwork, both inside the company and among all the
marketing channel organizations. Julie will begin the practice of ________.
intermediation
customer relationship management
supply chain management
horizontal marketing system management
75. There are four generic processes involved in any SCM-Planning for operations,Sourcing
decisions,Manufacturing related activities and
Purchase
Inventory
Information
Distribution
79. If a sample of parts is measured and the mean of the measurements is outside the control
limits the process is
in control, but not capable of producing within the established control limits
out of control and the process should be investigated for assignable
variation within the established control limits with only natural causes of
variation monitored closely to see if the next sample mean will also fall
outside the control limits
80. A quality circle holds a brainstorming session and attempts to identify the factors
responsible for flaws in a product. Which tool do you suggest they use to organize their
findings?
Ishikawa diagram
Pareto chart
process chart
control charts
81. When a sample measurement falls inside the control limits, it means that
each unit manufactured is good enough to sell
the process limits cannot be determined statistically
the process output exceeds the requirements
if there is no other pattern in the samples, the process is in control
85. Which of the following is NOT a factor affecting the supply chain?
Reduced number of suppliers
Increased competition
Longer product life cycles
Increased opportunities to strategically use technology
86. If two potential suppliers can deliver a part with the same quality and prices, the
selection should be based on:
Age of the firms
A coin flip
Outside evaluation
The capabilities and flexibilities of the firms
88. The amount of inventory kept at each stock point in a warehouse network is usually
based on:
Minimizing transportation costs
Constant demand
Tradeoffs between warehousing, inventory, and transportation costs
Product pricing strategy
92. What name is often given to the Japanese „total approach‟ to removing anything that
does not add value to the final product?
Jobbing processes
Lean production
processes Continuous
processes. Batch
processes.
93. Lean production involves Improvement of quality only Elimination of cost only
98. When suppliers, distributors, and customers collaborate with each other to improve the
performance of the entire system, they are participating in a ________
a) channel of distribution
b) value delivery network
c) supply chain
d) supply and demand chain
102. From the economic system's point of view, the role of marketing intermediaries is to
transform the assortment of products made by producers into the assortment of products
wanted by ________Channel members.
a) manufacturers
b) marketers
c) distributors
d) consumers
103. Intermediaries play an important role in matching ________.
a) dealer with customer
b) manufacturer to product
c) information and promotion
d) supply and demand
104. Marketing logistics involves getting the right product to the right customer in the right
place at the right time. Which one of the following is not included in this process?
a) implementing the plan for the flow of goods and services
b) planning the physical flow of goods and services
c) controlling the physical flow of goods, services, and information
d) gathering customer's ideas for new products
107. Which of the following is not an area of responsibility for a logistics manager? a)
inventory
b) purchasing
c) warehousing
d) marketing
108. To reduce inventory management costs, many companies use a system called ________,
which involves carrying only small inventories of parts or merchandise, often only
enough for a few days of operation.
a) reduction-inventory management
b) supply chain management
c) economic order quantity
d) just-in-time logistics
109. Companies manage their supply chains through ________.
a) information
b) transportation modes
c) competitors
d) the Internet
110. Julie Newmar recognizes that her company needs to provide better customer service and
trim distribution costs through teamwork, both inside the company and among all the
marketing channel organizations. Julie will begin the practice of ________.
a) intermediation
b) customer relationship management
c) integrated logistics management
d) supply chain management
111. Today, a growing number of firms now outsource some or all of their logistics to
________ intermediaries
a) competitors
b) third-party logistics providers
c) channel members
d) cross-functional teams
112. Supply chain concept originated in what discipline?
a) marketing
b) operations
c) logistics
d) production
113. A restaurant is an example of a
a. major service with accompanying goods and services
b. hybrid
c. pure service
d. pure tangible good
114. The supply chain management philosophy emerged in which decade?
a) 1960s
b) 1970s
c) 1980s
d) 1990s
115. A ____________ encompasses all activities associated with the flow and transformation
of goods from the raw material stage, through to the end user, as well as the associated
information flows.
a) production line
b) supply chain
c) marketing channel
d) warehouse
116. Which of the following are not key attributes of supply chain management?
a) inventory control
b) leveraging technology
c) c. customer power
d) all are key attributes
117. Positive, long-term relationships between supply chain participants refer to: a) co-
opetitions
b) tailored logistics
c) partnerships
d) supply chain management
124. What term describes a vertical expansion of job duties in order to give the worker more
responsibility?
a) Job enlargement
b) Job rotation
c) Job enrichment
d) Job design
126. What type of process would a paper mill be most likely to use?
a) Continuous flow
b) Project
c) Job shop
d) Flow shop
127. What technique deals with the problem of supplying sufficient facilities to production
lines or individuals that require uneven service?
a) Supply-demand theory
b) PERT
c) Inventory theory
d) Queuing theory
128. A manufacturer has been receiving excessive numbers of defective standard machine
parts from a vendor on a regular basis. What is the most effective way to design a formal
inspection system for incoming parts?
a) Queuing analysis
b) Time series analysis
c) Statistical quality control
d) Regression analysis
129. A set of simultaneous equations that has more variables than constraints has
a) no solution
b) an infinite number of solutions
c) a finite solution
d) an infinite solution
130. In a PERT/CPM network, computing the critical path requires
a) determining the total project duration
b) assigning the earliest finish time for an activity as the earliest start time for
the next
c) that the latest finishing time for an activity not delay the overall project beyond
initial expectation
d) a sophisticated and complex computer program
131. At the completion of the forward and backward passes, the slack for an activity is given
by the