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    It Service Manager CV: Career Objective

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    Agmatel India
    The document provides guidance on creating an IT Service Manager CV and highlights the importance of emphasizing education, training, experience, and knowledge of IT operations. It also includes a sample CV for an IT Service Manager with sections on career objective, professional accomplishments, qualifications, employment history, and references.

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    It Service Manager CV: Career Objective

    Uploaded by

    Agmatel India
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    The document provides guidance on creating an IT Service Manager CV and highlights the importance of emphasizing education, training, experience, and knowledge of IT operations. It also includes a sample CV for an IT Service Manager with sections on career objective, professional accomplishments, qualifications, employment history, and references.

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    The document provides guidance on creating an IT Service Manager CV and highlights the importance of emphasizing education, training, experience, and knowledge of IT operations. It also includes a sample CV for an IT Service Manager with sections on career objective, professional accomplishments, qualifications, employment history, and references.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    38 views3 pages

    It Service Manager CV: Career Objective

    Uploaded by

    Agmatel India
    The document provides guidance on creating an IT Service Manager CV and highlights the importance of emphasizing education, training, experience, and knowledge of IT operations. It also includes a sample CV for an IT Service Manager with sections on career objective, professional accomplishments, qualifications, employment history, and references.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    IT SERVICE MANAGER CV

    In creating an IT Service Manager CV, you should highlight aspects that will convince employers of your efficiency for
    the job. Adequate education/training and experience working in IT business environments with specific duties and
    responsibilities should be stressed out. Extensive knowledge of IT operations and the relationship of these processes to
    clients are imperative to be successful in this position. You can showcase your experience in infrastructures
    development, IT risk management and governance, and deployment of suitable ITIL components and processes.
    Normally, employers require applicants with a degree in IT-related courses. Below is a sample CV of an IT Service
    Manager for your perusal.

    Xander Irwin
    4526 Nibh Avenue, North Berwick, East Lothian, YH56 0HV Date of Birth:March 14th, 1990
    Email:[email] Mobile:07789 235319 Tel: 01453 413102

    CAREER OBJECTIVE:
    My primary objective as an IT service manager is to develop a governance and risk management framework that
    responds to IT demands and pave the way towards achievement of company goals. In order to do this, I will see to it
    that IT service management principles are implemented and that equipment, systems, processes, products and
    services all meet specifications and high quality standards. With two years of experience as IT service manager, I
    have broadened my understanding of IT operations as well as client demands and how we can satisfy those. This
    being said, I am confident that I can contribute positively to the company.

    PROFESSIONAL ACCOMPLISHMENTS:
    Hands on experience in managing all IT processes as per finances
    Immense knowledge of various service delivery standards
    Excellent knowledge of application database
    Ability to monitor all IT infrastructure processes
    Ability to monitor all issues and provide effective resolution
    Familiarity of financial markets and processes

    QUALIFICATIONS:
    BSc (Hons) in Computer Science Bailrigg
    Lancaster University Oct 2008 – Jun 2011
    A Levels in Computing, Mathematics, Physics, Chemistry, English Language Stockport
    Stockport College Sep 2006 – Jun 2008
    GCSEs: Maths, Physics, Chemistry, English Language Barnet
    Dwight School London Sep 2001 – Jun 2006

    EMPLOYMENT HISTORY:
    Deloitte London
    IT Service Manager Dec 2012 – Till Date

    Designed appropriate IT risk in processes and associated network.


    Developed proposals for IT infrastructure and provided user support.
    Designed and implemented processes as per IT service principles.
    Supervised various help desk activities and escalated issues if required.
    Administered disaster recovery processes and kept backups.
    Maintained IT Help Desk and operating system.

    Vertex Solutions London


    IT Service Manager Sep 2011 – Dec 2012

    Coordinated with clients and participated in review meetings.


    Ensured compliance to all contractual service levels for IT processes.
    Developed and maintained all policies for IT services.
    Assisted in hiring of all team members as per company objectives.
    Prepared reports for Operations Manager as per reporting metric.
    Evaluated all processes in coordination with IT Operations Manager.

    REFERENCES:
    Gannon Boyer Joshua Flynn
    Ap #743-7438 Mi Av., Tranent 2228 Convallis Avenue, Tranent
    Midlothian, G0F 1YK Midlothian, G0F 1YK
    Mobile: 07814 761636 Mobile: 07917 741883
    [email] [email]
    Xander Irwin
    4526 Nibh Avenue, North Berwick, East Lothian, YH56 0HV Date of Birth:March 14th, 1990
    Email:[email] Mobile:07789 235319 Tel: 01453 413102

    CAREER OBJECTIVE:
    My primary objective as an IT service manager is to develop a governance and risk management framework that
    responds to IT demands and pave the way towards achievement of company goals. In order to do this, I will see to it
    that IT service management principles are implemented and that equipment, systems, processes, products and
    services all meet specifications and high quality standards. With two years of experience as IT service manager, I
    have broadened my understanding of IT operations as well as client demands and how we can satisfy those. This
    being said, I am confident that I can contribute positively to the company.

    PROFESSIONAL ACCOMPLISHMENTS:
    Hands on experience in managing all IT processes as per finances
    Immense knowledge of various service delivery standards
    Excellent knowledge of application database
    Ability to monitor all IT infrastructure processes
    Ability to monitor all issues and provide effective resolution
    Familiarity of financial markets and processes

    QUALIFICATIONS:
    BSc (Hons) in Computer Science Bailrigg
    Lancaster University Oct 2008 – Jun 2011
    A Levels in Computing, Mathematics, Physics, Chemistry, English Language Stockport
    Stockport College Sep 2006 – Jun 2008
    GCSEs: Maths, Physics, Chemistry, English Language Barnet
    Dwight School London Sep 2001 – Jun 2006

    EMPLOYMENT HISTORY:
    Deloitte London
    IT Service Manager Dec 2012 – Till Date

    Designed appropriate IT risk in processes and associated network.


    Developed proposals for IT infrastructure and provided user support.
    Designed and implemented processes as per IT service principles.
    Supervised various help desk activities and escalated issues if required.
    Administered disaster recovery processes and kept backups.
    Maintained IT Help Desk and operating system.

    Vertex Solutions London


    IT Service Manager Sep 2011 – Dec 2012

    Coordinated with clients and participated in review meetings.


    Ensured compliance to all contractual service levels for IT processes.
    Developed and maintained all policies for IT services.
    Assisted in hiring of all team members as per company objectives.
    Prepared reports for Operations Manager as per reporting metric.
    Evaluated all processes in coordination with IT Operations Manager.

    REFERENCES:
    Gannon Boyer Joshua Flynn
    Ap #743-7438 Mi Av., Tranent 2228 Convallis Avenue, Tranent
    Midlothian, G0F 1YK Midlothian, G0F 1YK
    Mobile: 07814 761636 Mobile: 07917 741883
    [email] [email]

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