Admin Cert Prep Part 1 Printable

Administrator Certification Prep: Setup and Objects
Unit 1: Get Started with Administrator Certification Prep

Learning Objectives
After completing this unit, you'll be able to:
• Describe the key topic areas of the Salesforce Administrator Certification.

• Access resources to prepare yourself for the Salesforce Administrator Certification.
The Salesforce Administrator Certification

The Salesforce Administrator credential is designed for individuals who have administrator experience with
Salesforce and who are continually looking for ways to assist their companies in getting even more from
existing and new features and capabilities.
This exam covers these key topics, each making up a certain percentage of the exam.
• Organizational setup: 3%
• User setup: 7%
• Security and access: 13%
• Standard and custom objects: 14%
• Sales and marketing applications: 14%
• Service and support applications: 13%
• Activity management and collaboration: 3%
• Data management: 10%
• Analytics—reports and dashboards: 10%
• Workflow/process automation: 8%
• Desktop and mobile administration: 3%
• AppExchange: 2%
By successfully passing the Salesforce Administrator exam, you demonstrate a thorough knowledge and
understanding of the Salesforce platform across Sales, Service, and Collaboration clouds.
Preparing for the Exam

Preparing for the Salesforce Administrator exam takes time! This module, takes you through preparing for part
of the exam. There are three additional modules to help you continue your journey toward certification.
• Administrator Certification Prep: Security and Data Management

• Administrator Certification Prep: Applications, Activity and Mobile
• Administrator Certification Prep: Reporting and Automation
All four modules contain real-world scenarios, interactive flashcards, links to resources, and key topic areas to
study.
Don’t forget to join the Trailblazer Community, where you can ask questions, collaborate, and join groups to
help you prepare for your exam.
1
Download the Guide

Would you like a hard copy of the contents in these modules? Each module includes a link to a printable
version you can download. Download the Administrator Certification Prep: Setup and Objects guide.
Exam Logistics and Policies

Curious about the logistics of the exam? Here are some quick facts for you.
Recommended Experience 6 months hands-on experience as an administrator

Number of Questions 60
Passing Score 65% or 39 of 60
Results Received immediately
Cost $200
Location Online or at a facility in your area
Restrictions No hard-copy or online materials can be referenced during the exam
The quality of our certification exams and the value our credentials provide is our highest priority. Protecting
the security and confidentiality of our exams is essential to providing our customers with credentials that are
respected and industry-leading.
As a participant of the Salesforce Certification program, you’re required to accept the terms of the Salesforce
Certification Program Agreement. Click here to take a look at some important reminders about the certification
exam.
Maintain Your Certification

Once you take and pass your exam (woohoo!), how do you maintain your certification?
To maintain Salesforce Certification credentials, all certified professionals must successfully complete release
maintenance exams specific to their credential. So, you need to complete the Administrator Certification
Maintenance module that’s provided for each release. There are three releases each year for the Administrator
Certification (Spring, Summer, Winter). If you don’t complete your maintenance requirements by the
completion due date, your credentials expire.
Note: If you’d like more information about certification maintenance, visit the Maintaining Your Salesforce
Credential page.
Prepping for the Exam

This module is focused on these key topics, with each topic covered in its own unit.
• Organizational setup: 3%
• User setup: 7%
• Standard and custom objects: 14%
In each of the units, you learn the key areas to study for these three sections of the exam, including working
through common scenarios.
Up first, dive into the exam section on organizational setup. Let's go!
2
Unit 2: Study Up on Org Setup

Learning Objectives
• Describe the content found in the company information area of Setup.

• Identify various UI features that an administrator controls.
• Practice common scenarios related to each UI feature.
• Practice common scenarios related to company information.
Key Topics
This unit prepares you for the organizational setup section of the Salesforce Administrator exam, which makes
up 3% of the overall exam. This section of the exam tests these topics.
• UI features
• Company information
• Locale settings
• Search results
• List views
• Currency management
• Fiscal year
• Default settings
• Homepage layouts
This unit provides a number of interactive, real-world, scenario-based questions that are a lot like the ones you
can encounter as a Salesforce administrator. Looking at these scenarios helps prepare you to take the org
setup section of the Salesforce Administrator exam. As you tackle the practice questions, you get immediate
feedback on your answers, along with detailed information on why your answers are correct (or incorrect).
The unit also contains interactive flashcards to help you prepare for the org setup section of the exam.
Exam Practice Questions

Ready to jump in? The sample tool below is not scored—it’s just an easy way to quiz yourself. To use it, read
the scenario on the left side, then click on the answer you think is correct. Some questions may have more
than one correct answer. Click submit, and you get a pop-up telling you whether the answer you chose is
correct or incorrect, and why. When you reach the end, you can review the answers or retake the questions.
3
Scenario 1
Solar components and systems supplier, Ursa Major Solar wants to ensure that the information is up to date on their
Company Information page in Salesforce.
Which set of information can an administrator specify in the Company Information page?
ANSWER FEEDBACK
A. BUSINESS HOURS, TRANSLATION Incorrect. Though corporate currency is found on the

SETTINGS, CORPORATE CURRENCY Company Information page, Business Hours is found
under Company Settings in its own category, and
Translation Settings is found under the User Interface >
Translation Workbench section.
B. ORGANIZATION NAME, DEFAULT TIME Correct. The Organization Name, Default Time Zone,
ZONE, DEFAULT LANGUAGE and Default Language are all found on the Company
Information page.
C. PRIMARY CONTACT, CHATTER Incorrect. Primary Contact is found on the Company

SETTINGS, SET DOMAINS Information page. However, Chatter Settings is found
under the Chatter section, and you would create a custom
domain under the Company Settings > My Domain
section. You can find any domains that are already active
under the User Interface > Domains section.
D. FISCAL YEAR, PASSWORD POLICIES, Incorrect. Though Default Time Zone is found on the
DEFAULT TIME ZONE Company Information page, Fiscal Year is found under the
Company Settings section in its own category, and
Password Policies is found under the Security section.
4
Scenario 2
Ursa Major Solar wants to ensure that all of its locale settings are up to date and consistent in the Salesforce
system. The administrator is going through the process of making updates and configuring parameters for this
information.
Which two sets of parameters are configured using Locale settings? (Choose two answers.)
ANSWER FEEDBACK
A. BUSINESS HOURS AND HOLIDAYS Incorrect. A locale is determined by language, and

can be made up of many countries and business
locations. Business hours should be set by
individual locations and vary based on country, time
zone, and so on. Holidays vary based on location
as well.
B. TIME AND NUMBER DISPLAY FORMAT Correct. Time and Number Display Format is
universal within each locale.
C. FIRST/LAST NAME AND DATE FORMAT Correct. First/Last Name and Date format are
universal within each locale.
D. PHONE NUMBER AND CURRENCY FORMAT Incorrect. Phone Number format and Currency
Format vary based on the locale. There are varying
currencies among different countries that fall within
the same locale, and the same applies to phone
numbers.
5
Scenario 3
The VP of sales has changed the naming convention for opportunities to make it more uniform across the
company. The sales manager wants to update multiple opportunity names for his sales team in Europe using
his “Team Europe” list view in Salesforce.
Which user interface settings should be used to allow users, with all required profile permissions, to edit
records in List Views? (Choose two answers.)
ANSWER FEEDBACK
A. ENABLE INLINE EDITING Correct. Enable Inline Editing allows mass

editing of a record’s fields straight from a list
view. Note that this can be done on team list
views that are predefined to contain only one
record type.
B. ENABLE ENHANCED LISTS Correct. Enable Enhanced Lists gives you the
ability to quickly view, customize, and edit list
data to speed up your daily productivity.
C. ENABLE ENHANCED PAGE LAYOUT EDITOR Incorrect. Enable Enhanced Page Layout Editor
allows you to customize page layouts, not list
views.
D. ENABLE ENHANCED PROFILE LIST VIEWS Incorrect. Enable Enhanced Profile List Views
pertains to mass editing profiles, and permissions
within those profiles. It’s a form of a filtering tool to
access specific profile information and apply a
blanket edit to all profile information that applies to
that filter.
6
Exam Topic Flashcards

The following flashcards cover UI features, company information, and org-wide settings. Use these interactive
flashcards to brush up on some of the key topics you'll find on this part of the exam.
Read the question or term on each card, then click on the card to reveal the correct answer. Click the right-
facing arrow to move to the next card, and the left facing arrow to return to the previous card.
Question/Term Answer/Definition
Salesforce users at Ursa
Major Solar complain that Specify the Search Filter Fields for
global search returns too the object's search layout.
many records.
Which two configurations Reduce the number of records

should an administrator displayed for each object in the
perform to help users Search Results page.
manage search results?
A list of records that meet specific

List View
filter criteria.
7
Related Badges
Looking for more information? Explore these related badges.
Badge Content Type
Module
Data Security
Project
Prepare Your Salesforce Org for Users
Module
Company-Wide Org Settings
Module
Salesforce Platform Basics
Module
User Authentication
Congratulations! You’ve studied up on org setup. Next, let’s take a look at user setup.
8
Unit 3: Practice on User Setup

Learning Objectives
• Prepare for the User Setup section of the Salesforce Administrator Exam.
• Identify steps to set up and maintain users.
• Identify various user setup features that an administrator controls.
• Understand the implications of activating/deactivating/freezing a user.
• Practice common scenarios related to user setup.
Key Topics
This unit prepares you for the user setup section of the Salesforce Administrator exam, which makes up 7% of
the overall exam. This section of the exam tests these topics.
• Create and maintain users

• Assign and manage licenses
• Resolve locked accounts
• Activate, freeze, and deactivate users
• Reset passwords
Like the previous units, this unit contains practice scenario-based questions and flashcards.

9
Scenario 1
A new hire at Ursa Major Solar has joined the customer service team to interact with customers and handle
cases. This user needs access to the Service Console to manage the cases and customer information.
What should an administrator do to assign a Service Cloud user license to a new user?
ANSWER FEEDBACK
A. ENABLE SERVICE CLOUD USER ON Correct. Feature licenses such as Service Cloud User
THE USER RECORD DETAIL PAGE. or Marketing Cloud User can be found on the user
profile page. These licenses enable features in
addition to the User Licenses, such as the Salesforce
User License.
B. CLONE THE SAMPLE CONSOLE AND Incorrect. Assigning the Sample Console or clone of it
ASSIGN IT TO THE USER. does not assign a user to the Service Cloud User license.
They would need to have the Service Cloud User feature
license to even access the console.
C. CREATE A NEW PERMISSION SET Incorrect. You would not create a feature license through a
LICENSE ASSIGNMENT. permission set. A feature license is assigned to the
company with the purchase of a product—such as the
Service Cloud User license for the Service Cloud product.
A permission set is a collection of settings and
permissions that give users access to various tools and
functions.
D. ENABLE SERVICE CONSOLE IN Incorrect. The Service Console should already be enabled.
SUPPORT SETTINGS. You just need to make sure the user is assigned the
Service Cloud User license to access it.
10
Scenario 2
Ursa Major Solar, a medium-size, Southwest-based supplier of solar components and systems, is growing
internationally. An administrator receives details of a new hire in the Tokyo office who requires access to the
Salesforce organization.
Which two requirements should the administrator consider when creating a new user in a production
Salesforce org? (Choose two answers.)
ANSWER FEEDBACK
A. USERNAMES MUST BE UNIQUE Correct. All usernames must be unique across all
ACROSS ALL PRODUCTION SALESFORCE production orgs. If a company has a standard email
ORGS. domain (which is used as a username), an
administrator needs to add an additional identifier in
the email to make it unique.
B. USERNAMES MUST BE IN THE FORM Correct. All usernames must be in the form of an email
OF AN EMAIL ADDRESS. address but do not need to be an actual email.
C. USERNAMES MUST BE THE SAME AS Incorrect. A username can be different from the user’s
THE USER'S EMAIL ADDRESS. email address, but the username must be in the form of an
email.
D. USERNAMES MUST INCLUDE THE Incorrect. Usernames can include any email domain, as
COMPANY'S EMAIL DOMAIN. long as it is in the form of an email.
11
Scenario 3
A new employee is trying to login to Salesforce, but is having trouble and getting login error messages. He
reaches out to the Salesforce admin for help.
What should the administrator do first to troubleshoot login error messages?
ANSWER FEEDBACK
A. CHECK THE USER’S LOGIN HISTORY RELATED LIST ON Correct. The administrator should
THE USER RECORD. start by checking the login history
related list to get an understanding
of what is causing the login issue.
B. REVIEW ENTRIES IN THE SETUP AUDIT TRAIL. Incorrect. The entries in the Setup Audit
Trail track changes that an admin has
made in Salesforce, not a user.
C. LOG IN AS THE USER TO VIEW THE ERROR MESSAGE. Incorrect. Logging in as the user would
not show the login error message.
D. SEARCH THE DEBUG LOG FOR THE ERROR MESSAGE. Incorrect. A debug login would not
capture the login issue.
12
Scenario 4
The administrator is notified that one of Ursa Major Solar’s employees is going on leave for a few weeks. Ursa
Major Solar does not want the employee logging in to Salesforce while on leave.
What should the administrator do to prevent a user from logging into Salesforce temporarily?
ANSWER FEEDBACK
A. RESET THE USER'S PASSWORD. Incorrect. Users are still able to log in after they reset their
password themselves.
B. FREEZE THE USER'S ACCOUNT. Correct. You would freeze the user’s account. The
license is still in use, but the user is not able to log in.
When the employee returns from leave, you can
simply unfreeze the account.
C. CHANGE THE USER'S LOGIN HOURS. Incorrect. The user is still able to log in during the newly
created login hours.
D. DELETE THE USER'S ACCOUNT. Incorrect. Deleting the user’s account deactivates their
license. This means it is not temporary. You are able to
reactivate an account that’s deactivated, but this is not the
most efficient response to the scenario.
13
Scenario 5
The administrator is asked to deactivate the Salesforce user account for an employee who has recently left the
company.
When a user account is deactivated, what happens to the associated license?
ANSWER FEEDBACK
A. THE LICENSE BECOMES AVAILABLE Correct. When a user license is deactivated, it’s
FOR REASSIGNMENT. available to be reassigned to another employee in the
company.
B. THE LICENSE IS DELETED. Incorrect. The user license becomes available for
reassignment. It’s not deleted.
C. THE LICENSE IS REMOVED FROM THE Incorrect. The company has already paid for this license.
BILLABLE LICENSES FOR THE It’s not removed from the billable licenses.
ORGANIZATION.
D. THE LICENSE IS AUTOMATICALLY Incorrect. The license does not get automatically assigned
ASSIGNED TO ANOTHER USER. to another user. The admin needs to reassign the license.
14

The user setup section of the exam covers user and license management, freezing and deactivation, and
password management. Use these interactive flashcards to brush up on some of the key topics you'll find on
this part of the exam.
The user is the recipient of workflow
email alerts.
What are two reasons a user
cannot be deactivated?
The user is a customer community
administrator.
A user license determines the

baseline of features that the user
can access. Every user must have
User License exactly one user license. You assign
user permissions for data access
through a profile and optionally one
or more permission sets.
A permission set is a collection of

settings and permissions that give
users access to various tools and
functions. The settings and
Permission Set
permissions in permission sets are
also found in profiles, but permission
sets extend users’ functional access
without changing their profiles.
Profiles define how users access

objects and data, and what they can
Profile do within the application. When you
create users, you assign a profile to
each one.
15
Related Badges
Badge Content Type Badge Content Type
Module Module
User Management User Authentication
Module
Data Security
Project Project
Customize an Org to
Protect Your Data in Support a New Business
Salesforce Unit
Congratulations! You’ve studied up on user setup. Up next, let’s cover standard and custom objects.
16
Unit 4: Review Standard and Custom Objects

Learning Objectives
• Prepare for the Standard and Custom Objects section of the Salesforce Administrator Exam.
• Describe the standard object architecture and relationship.
• Explain how to edit, delete, and customize fields and page layouts on standard and custom objects.
• Determine how to create and assign page layouts, record types, and business processes for standard
and custom objects.
• Practice common scenarios related to standard and custom objects.
Key Topics
This unit prepares you for the standard and custom objects section of the Salesforce Administrator exam,
which makes up 14% of the overall exam.
This section of the exam tests these topics.
• Object architecture
• Object relationships
• Creating, editing, and deleting fields
• Creating and assigning page layouts
• Creating and assigning record types
• Creating and assigning business processes
• Creating custom objects
Like the previous units, this unit contains practice scenario-based questions and flashcards.

17
Scenario 1
The VP of sales at Ursa Major Solar wants to take a look at all of the sales deals that are currently in play for
the Sales team to determine how well they’re tracking toward their goal for quarter end.
Which standard object stores information about sales deals?
ANSWER FEEDBACK
A. ACCOUNTS Incorrect. Accounts store information about customers or individuals you do

business with. There are two types of accounts. Business accounts store
information about companies. Person accounts store information about
individual people.
B. ASSETS Incorrect. Assets are the specific products that your customers have
purchased. Assets have a serial number, purchase date, and other
information related to an individual sale. Depending on how your organization
uses assets, they can represent competitor products that your customers
have or versions of your products.
C. PRODUCTS Incorrect. Products are a base catalog of all the items and services you sell
and their standard prices.
D. OPPORTUNITIES Correct. Opportunities are sales deals in progress. Track progress by

moving each opportunity through a series of business milestones
called stages, like Prospecting, Proposal Sent, Negotiation, and
Contract Signed. The goal is to “win” the opportunity, or move it to a
final stage that represents a successful outcome for your business.
18
Scenario 2
A sales team member at Ursa Major Solar wants to view information related to one of their accounts to have a
360-degree view of the customer.
Which two standard objects are related to account records? (Choose two answers.)
ANSWER FEEDBACK
A. CASES Correct. Cases is a standard object related to an account.
B. CAMPAIGNS Incorrect. Campaigns are not related to accounts.
C. OPPORTUNITIES Correct. Opportunities is a standard object related to an account.
D. LEADS Incorrect. Leads are not related to accounts. They are converted into
accounts/contacts.
19
Scenario 3
The marketing manager at Ursa Major Solar wants to run a marketing campaign for their upcoming event
called the Ray-a-thon. The manager wants to capture as much information as possible from the campaign in
Salesforce.
Which three objects have a relationship with a Campaign? (Choose three answers.)
ANSWER FEEDBACK
A. LEAD Correct. You can find the campaign related list on the Lead object. A
company’s campaigns typically target prospective customers (leads).
Associate contacts and leads with campaigns as campaign members.
B. CONTACT Correct. A company’s campaigns typically target existing customers

(contacts). Associate contacts and leads with campaigns as campaign
members.
C. ACCOUNT Incorrect. Accounts are not associated with campaigns.
D. OPPORTUNITY Correct. Opportunities are related to campaigns, and they can track
which opportunities were created as a result of various campaigns.
E. CONTACT ROLE Incorrect. Contact roles are not related to campaigns.
20
Scenario 4
Ursa Major Solar needs a field that reflects account size based on the standard field, number of employees.
Which formula function should an administrator use to evaluate different results based on a specific condition
with multiple outcomes?
ANSWER FEEDBACK
A. ISPICKVAL Incorrect. ISPICKVAL determines if the value of a picklist field is equal to a text
literal you specify. It evaluates picklist values, and you’re looking at the number
of employees.
B. TEXT Incorrect. TEXT converts a percent, number, date/time, or currency type field
into text anywhere formulas are used. This does not meet the requirements.
C. IF Correct. IF determines if expressions are true or false. It returns a given

value if true and another value if false. This is correct because you can
string together multiple IFs to evaluate a specific condition with multiple
outcomes.
D. AND Incorrect. AND returns a TRUE response if all values are true, and returns a
FALSE response if one or more values are false. This is incorrect because it
joins together multiple conditions and our requirements are for a specific
condition.
21
Scenario 5
The sales managers at Ursa Major Solar want opportunities, not updated in the past 30 days, to be flagged
automatically.
How should an administrator implement this requirement?
ANSWER FEEDBACK
A. CREATE A FORMULA FIELD TO CALCULATE THE Correct. Adding a formula field to display
TIME SINCE LAST UPDATE AND DISPLAY AN IMAGE OF a red flag if it has been at least 30 days
A RED FLAG IF IT MEETS THE DEFINED CRITERIA. since the last update would meet this
requirement.
B. ADD A FORMULA TO THE DEFAULT VALUE OF THE Incorrect. Changing the color of text is not
LAST MODIFIED DATE FIELD TO TURN THE TEXT RED possible with declarative formulas.
IF THE RECORD MEETS THE CRITERIA.
C. ADD A FORMULA TO THE DEFAULT VALUE OF THE Incorrect. Changing the color of text is not
OPPORTUNITY NAME FIELD TO TURN THE possible with declarative formulas.
BACKGROUND RED IF THE RECORD MEETS THE
CRITERIA.
D. CREATE A FORMULA FIELD TO SHOW THE LAST Incorrect. Just because the owner of the
LOGIN DATE OF THE OWNER AND DISPLAY AN ALERT record has logged in recently, doesn’t mean
MESSAGE IF IT MEETS THE DEFINED CRITERIA. they have updated their opportunities.
22
Scenario 6
The Ursa Major Solar CEO does not want to see the list of contacts when viewing an account page but still
needs to access contact records.
How should the administrator configure this?
ANSWER FEEDBACK
A. REMOVE READ ACCESS PERMISSIONS FOR Incorrect. This would remove all access to contact
CONTACTS FROM THE CEO’S PROFILE. records, and the CEO would still need access to
contact records, just not from the account page.
B. SET THE CONTACT ORG-WIDE DEFAULT Incorrect. This would remove access to the contact
SHARING SETTINGS TO PRIVATE. record for the whole organization.
C. CREATE AN ACCOUNT PAGE LAYOUT Correct. Removing the Contacts Related list
WITHOUT THE CONTACTS RELATED LIST. from the account page layout would prevent
the user from seeing contacts on the account
page, but they would still have access to
contact records.
D. REMOVE THE ACCOUNT RELATED LIST FROM Incorrect. This would prevent the user from seeing
THE CONTACT PAGE LAYOUT. the Account Related list on the Contact Record, not
the Contact Related list on the account record.
23
Scenario 7
The VP of sales at Universal Containers wants to ensure that there is a consistent, color-coded report to track
picklist values easily from the stage field on an opportunity.
How should an administrator ensure that a picklist field’s values display in consistent colors on all reports?
(Choose two answers.)
ANSWER FEEDBACK
A. USE A BUCKET FIELD THAT DEFINES Incorrect. Bucket fields colors are dynamically defined and
THE COLOR FOR EACH VALUE. do not default between reports.
B. CONFIGURE REPORT CONDITIONAL Incorrect. Conditional highlighting on reporting is for a

HIGHLIGHTING FOR EACH VALUE. range of values.
C. UPDATE THE PICKLIST FIELD AND SET Correct. Picklist values can be assigned fixed colors
THE COLOR FOR EACH VALUE. to all values.
D. CREATE A FORMULA FIELD THAT Correct. Formula fields using the IMAGE function can
DEFINES THE COLOR FOR EACH VALUE. be defined for each value in the picklist.
24
Scenario 8
Ursa Major Solar wants to track invoice payments on an opportunity related list. Only the finance team should
see this related list. But, all users should be able to view Invoice Payment reports.
How should the administrator implement this requirement?
ANSWER FEEDBACK
A. CREATE A NEW PAGE LAYOUT AND Correct. This solution would allow only the finance
PROFILE FOR THE FINANCE TEAM. team to see the page layout with the related list, and
all users to view the invoice payment reports.
B. SET THE INVOICE PAYMENT ORG-WIDE Incorrect. This would prevent the finance team from seeing
SHARING SETTINGS TO PRIVATE. the information as well as all other users.
C. BUILD AN INVOICE PAYMENT REPORT Incorrect. This solution would allow only users to view the
WITH A RUNNING USER OF FINANCE. reports. The finance team should see the related list on
the page layout.
D. GRANT FINANCE ACCESS ONLY TO Incorrect. This would not meet the requirements. The
THE INVOICE PAYMENT OBJECT. scenario states that all users would be able to view the
Invoice Payments reports.
25

The standard and custom objects section of the exam covers object relationships, creating custom objects, and
creating and assigning page layouts, record types, and business processes. Use these interactive flashcards
to brush up on some of the key topics you'll find on this part of the exam.
A delegated administrator at
Ursa Major Solar cannot edit
the Created Date field for the
account record. This is a System Audit field and it’s
Read-Only for existing records.
What reason should the
administrator give for why
this is occurring?
Ursa Major Solar wants to

create a field to store credit
card numbers and needs to
make sure the information is
protected. Create an encrypted text field.
What two actions allow the Update field-level security settings.

administrator to provide
enhanced security for this
field?
Ursa Major Solar has a

renewals sales team that
uses the Opportunity object.
The team wants to use many
of the same picklist fields
that are already defined, but Record types
needs unique picklist values.
What feature allows an
administrator to maintain the
same field for two different
teams?
26
Ursa Major Solar has a sales

team focused on renewals.
The team uses many of the
same Opportunity fields as
other teams, but needs Stage Selected Values in the Sales
different Stage values. Processes
What should the

administrator update to
support this requirement?
Ursa Major Solar has a

complex sales process with
multiple record types, each
shared with all Profiles.
Some users complain about Instruct users to update the Default
the Record Type selection Record Type in My Settings.
screen when creating new
Opportunities. Remove Record Types from the users'
Profiles.
What two actions should the
administrator take to allow
these users to bypass
choosing a record type?
The customer support team

wants to use a different Page
Layout when closing a Case.
Case Close Page Layout
What method should the
administrator use to fulfill
this request?
27
A read-only field whose value is

evaluated from the formula or
expression defined by us. You can
define formula field on both standard
and custom objects. Any change in
expression or formula automatically
Formula Field updates the value of formula field.
You can define formula field for 7
types:
(1) Number, (2) Currency, (3) Percent,
(4) Date, (5) Date / Time, (6) Checkbox,
(7) Text
These are the objects created by

user according to their need. Each
custom object has five standard
Custom Objects
fields. Objects, having five standard
fields, created by users to address
their need
A roll-up summary field is custom

object field that calculates values
from related records or the records
in a related list. Roll-up summary
Roll-up Summary Field field is created to display a value in a
master record based on the values
of fields in a detail record. Roll-up
summary can be defined on Master-
Detail relationship only.
28
Lookup is also a one-to-many

relationship, but in this relationship,
two objects has no effect on deletion
or security.
Lookup Field Child objects are independent.

Child objects have a separate setting.
If you delete the parent object, the child
object remains in the system.
A child object may or may not have a
parent.
Closely links objects together such

that the master record controls
certain behaviors of the detail and
subdetail record. For example, you
can define a two-object master-detail
relationship, such as Account—
Master-detail Expense Report, that extends the
relationship to subdetail records,
such as Account—Expense
Report—Expense Line Item. You
can then perform operations across
the master—detail—subdetail
relationship.
Relationship with many child objects

but one Parent Object, for instance,
many metro cities are associated
withto one country. This kind of
One-to-many relationship is represented in four
different forms:
(1) Master-detail, (2) LookUp
(loosely coupled relationship), (3)
Self, (4) Hierarchical
29
Related Badges
Badge Content Type Badge Content Type
Module Project
Build a Data Model for

Data Modeling
a Recruiting App
Project
Module
Build a Cat Rescue

Salesforce User Basics App That Recognizes
Cat Breeds
Module Module
Lightning Experience
Data Security Customizations
Project Project
Customize a
Build a Battle Station App Salesforce Object
Project
Customize the User Interface

for a Recruiting App
30
Congratulations. You’ve covered over 20% of the Administrator Certification test material in this badge. You
are well on your way.
You’ve reviewed these sections.

• Org setup
• User setup
• Standard and custom objects
Be sure to review the other three Administrator Certification Prep badges. Good luck on your exam!
31

Admin Cert Prep Part 1 Printable

Uploaded by

Copyright:

Available Formats

Admin Cert Prep Part 1 Printable

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Admin Cert Prep Part 1 Printable

Uploaded by

Copyright:

Available Formats

What are the key topic areas covered on the Salesforce Administrator Certification exam?

What are the key topic areas covered on the Salesforce Administrator Certification exam?

What are the recommended steps to prepare for the Salesforce Administrator Certification exam?

What are the recommended steps to prepare for the Salesforce Administrator Certification exam?

Administrator Certification Prep: Setup and Objects

Unit 1: Get Started with Administrator Certification Prep

• Describe the key topic areas of the Salesforce Administrator Certification.

The Salesforce Administrator Certification

Preparing for the Exam

• Administrator Certification Prep: Security and Data Management

Download the Guide

Exam Logistics and Policies

Recommended Experience 6 months hands-on experience as an administrator

Maintain Your Certification

Prepping for the Exam

Unit 2: Study Up on Org Setup

• Describe the content found in the company information area of Setup.

Exam Practice Questions

A. BUSINESS HOURS, TRANSLATION Incorrect. Though corporate currency is found on the

C. PRIMARY CONTACT, CHATTER Incorrect. Primary Contact is found on the Company

A. BUSINESS HOURS AND HOLIDAYS Incorrect. A locale is determined by language, and

A. ENABLE INLINE EDITING Correct. Enable Inline Editing allows mass

Exam Topic Flashcards

Which two configurations Reduce the number of records

A list of records that meet specific

Looking for more information? Explore these related badges.

Badge Content Type

Prepare Your Salesforce Org for Users

Company-Wide Org Settings

Salesforce Platform Basics

Unit 3: Practice on User Setup

• Create and maintain users

Exam Practice Questions

What should the administrator do first to troubleshoot login error messages?

When a user account is deactivated, what happens to the associated license?

Exam Topic Flashcards

A user license determines the

A permission set is a collection of

Profiles define how users access

Looking for more information? Explore these related badges.

Badge Content Type Badge Content Type

User Management User Authentication

Unit 4: Review Standard and Custom Objects

This section of the exam tests these topics.

Exam Practice Questions

Which standard object stores information about sales deals?

A. ACCOUNTS Incorrect. Accounts store information about customers or individuals you do

D. OPPORTUNITIES Correct. Opportunities are sales deals in progress. Track progress by

A. CASES Correct. Cases is a standard object related to an account.

B. CAMPAIGNS Incorrect. Campaigns are not related to accounts.

C. OPPORTUNITIES Correct. Opportunities is a standard object related to an account.

B. CONTACT Correct. A company’s campaigns typically target existing customers

C. ACCOUNT Incorrect. Accounts are not associated with campaigns.

E. CONTACT ROLE Incorrect. Contact roles are not related to campaigns.

C. IF Correct. IF determines if expressions are true or false. It returns a given

How should an administrator implement this requirement?

How should the administrator configure this?

B. CONFIGURE REPORT CONDITIONAL Incorrect. Conditional highlighting on reporting is for a

How should the administrator implement this requirement?

Exam Topic Flashcards