Customer Satisfaction Survey Template

1. ¿How likely is that you would recommend this company to a friend or colleague?

Not all likely Extremely likely

0 1 2 3 4 5 6 7 8 9 10

¿How likely is that tou would recommend this

company to a friend or colleague?
Not all likely Extremely likely
50
45
Número de encuestados

40
35
30
25
45
20
15
10
15 16
5 9 11
3 4 5 6
0 1
1 2 3 4 5

2. ¿Overall, how satisfied or dissatisfied are you with our company?

 Very satisfied.
 Somewhat satisfied.
 Neither satisfied nor dissatisfied.
 Somewhat¿Overall,
dissatisfied.how satisfied or dissatisfied
 are you with our company?
Very dissatisfied.

16% Very satisfied.

22% Somewhat satisfied
Neither satisfied nor dissat -
isfied.
Somewhat dissatisfied.
Very dissatisfied.
12%

40%
10%
3. ¿Which of the following words would you use to describe our products? Select all that
apply.
 Reliable.
 High quality.
 Useful.
 Unique.
 Good value for money.
 Overpriced.
 Impractical.
 Ineffective.
 Poor quality.
 Unreliable.

¿Which of the following words would you use

to describe our products? Select all that apply.
30 22 25
20
Number of respondents

12 9
10 8 6 5 8
3 2
0
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Respuestas

4. ¿How well our products meet your needs?

 Extremely well.
 Very well.
  Somewhat well.
 Not so well.
 Not at all well.

¿How well our products meet your

needs?

7% Extremely well
15% Very well
13% Somewhat well
Not so well
Not at all well

18%

47%

5. ¿How would you rate the quality of the product?

 Very high quality.

 High quality.
 Neither high nor low quality.
 Low quality.
 Very low quality

¿How would you rate the quality of

the product?
Very low quality

Low quality
ENCUESTADOS
Neither high nor low quality

High quality

Very high quality

0 5 10 15 20 25 30 35 40 45 50
6. ¿How would you rate the value for money of the product?

 Excellent.
 Above average.
 Average.
 Below average.
 Poor

¿How would you rate the value for

money of the product?
Excellent
5%
15% Above average
13% Average
Below average
15% Poor

52%

7. ¿How responsive have we been to our questions or concerns about our products?

 Extremely responsive.
 Very responsive.
 Somewhat responsive.
 Not so responsive.
 Not at all responsive.
 Not applicable.

¿How responsive have we been to our

questions or concerns about our products?

40
30
20
ENCUESTADOS
10
0
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8. ¿How long have you been a customer of our company?

 This is my first purchase.

 Less than six months.
 Six months to a year.
 1- 2 years.
 3 or more years.
 I haven’t made a purchase yet.

¿How long have you been a customer of our company?

1% 2%
7% This is my first purchase
5%
Less than six months
Six months to a year
1- 2 years
15% 3 or more years
I haven’t made a purchase yet
70%

9.
¿How likely is you to purchase any of our products again?

 Extremely likely.
 Very likely.
 Somewhat likely.
 Not so likely.
 Not at all likely.

¿How likely are you to purchase any of our

products again?
70
60
50
40
30
20
10
0
Extremely likely Very likely Somewhat likely Not so likely Not at all likely

Series1
10. ¿Do you have any other comments, questions or concerns?

 I liked the product a lot, but I would like to know if you are going to produce more
flavors.

REPORT

To analyze the survey, we made them to several relatives and common people to tabulate
the information and show specific data for their analysis, are presented in graphs with the
information corresponding to the degree of customer satisfaction.

“My sweet candy”, worried about the continuous improvement in its processes and the
procedures applied in each one of them, as well as in the satisfaction of its users, who
through statistics allow them to measure the quality of their products together with the
attention provided, to likewise establish contact mechanisms with them.

The result was positive in most of the answers. The people surveyed expressed a good
satisfaction with our product, they feel comfortable with the quality of the products we
offer and they us an improvement such as the implementation of new flavors. This survey is
a good tool to visualize that you are doing a good job. We must improve in the recognition
part of the company and the brand since it is not yet well known by customers.

A satisfaction survey is a study that is used to measure how satisfied customers are and
what level of commitment they have with respect to a brand, a product or a service.
Carrying out a satisfaction survey is always the best option a company can take to find out
what customers think, through a satisfaction survey can also receive constructive and
destructive criticism from dissatisfied customers and prevent them from abandoning their
brand, product or service by taking very much in mind your opinions.
Therefore, you will have the tools to meet the expectations of the clients and will not affect
the company's income. A satisfaction survey should be used to make decisions in the short,
medium and long term, which can help to meet the company's main objectives.

Some of the main objectives of a satisfaction survey are:

• Know exactly what you need to improve.

• Know what the customer thinks of your brand and product.