ITC540 202030 S I-Version 4

Subject Outline
ITC540 - IT Infrastructure Management PG
Table of Contents
Subject Summary ...................................................................................................................2
Subject Coordinator ...............................................................................................................2
Subject Coordinator ..................................................................................................2
Email ..........................................................................................................................2
Phone .........................................................................................................................2
Consultation procedures ..........................................................................................2
Subject Overview....................................................................................................................2
Abstract......................................................................................................................2
Learning outcomes....................................................................................................3
Subject content .........................................................................................................3
Key subjects...............................................................................................................3
Subject Schedule & Delivery ..................................................................................................3
Prescribed text...........................................................................................................3
Class/tutorial times and location .............................................................................4
Schedule ....................................................................................................................4
Learning materials.....................................................................................................5
Learning, teaching and support strategies ..............................................................5
Recommended student time commitment .............................................................9
Assessment Items ...................................................................................................................9
Essential requirements to pass this subject.............................................................9
Items ........................................................................................................................10
Assignment 1: Introduction .......................................................................10
Assignment 2: Data Governance and Data Management.........................12
Assignment 3: Case study and IT Research...............................................14
Final Exam ..................................................................................................21
Assessment Information ......................................................................................................24
Academic integrity ..................................................................................................24
Referencing..............................................................................................................24
How to submit your assessment items ..................................................................24
Online submission process........................................................................25
Postal submission process ........................................................................25
Hand delivered submission process .........................................................25
Alternative submission process ................................................................25
Extensions................................................................................................................25
How to apply for special consideration..................................................................26
Penalties for late submission..................................................................................26
Resubmission ..........................................................................................................27
Feedback processes ................................................................................................27
Assessment return...................................................................................................27
Student Feedback & Learning Analytics ..............................................................................27
Evaluation of subjects .............................................................................................27
Charles Sturt University Subject Outline

ITC540 202030 S I Page 1 of 28
Version 4 - Published 23 April 2020
Changes and actions based on student feedback .................................................27
Learning analytics ...................................................................................................27
Services & Support ...............................................................................................................28
Develop your study skills ........................................................................................28
Library Services .......................................................................................................28
Policies & Regulations ..........................................................................................................28
Subject Outline as a reference document..............................................................28
Subject Summary
ITC540 - IT Infrastructure Management PG

Session 1 2020
Faculty of Business, Justice and Behavioural Sciences
School of Computing and Mathematics
Internal Mode
Credit Points 8
Welcome to a new session of study at Charles Sturt University. Please refer to the University's
Acknowledgement of Country (http://student.csu.edu.au/study/acknowledgement-of-
country).
Subject Coordinator
Subject Coordinator Dr Sudath Heiyanthuduwage Heiyanthuduwage

Email [email protected]
Phone 02 9291 9325
Consultation procedures
Your subject coordinator will be available for consultation. You will be informed of the
consultation procedures via your Interact2 subject site; as well as the names, contact details
and consultation procedures for any other staff teaching the subject.
Subject Overview
Abstract
This subject will employ a research, reporting and presentation approach using the latest ICT
tools to examine and critically analyse a combination of the technical and management issues
in contemporary infrastructure management, with a focus on business alignment. IT
infrastructure Management evaluates new ICTs and case studies in the context of enterprise
architecture. It is suitable for combinations of students in information technology, business
administration and electronic commerce.

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Learning outcomes
Upon successful completion of this subject, students should:
• be able to describe the business value and processes of ICT services in an organisation
and apply that knowledge and skill with initiative to a workplace scenario;
• be able to investigate, critically analyse and evaluate the impact of new and current
ICT services to an organisation;
• be able to describe how effective IT Infrastructure Management requires strategic
planning with alignment from both the IT and business perspectives in an
organisation;
• be able to demonstrate the technical and communications skills that contribute to the
operation of ICT services in an organisation;
• be able to reflect critically on the role of an enterprise architect in an organisation;
• be able to synthesise the theoretical, technical and management issues that deliver
ICT services to an organisation.
Subject content
Information regarding the subject’s content is outlined below in the Schedule.
Key subjects
Passing a key subject is one of the indicators of satisfactory academic progress through your
course. You must pass the key subjects in your course at no more than two attempts. The first
time you fail a key subject you will be at risk of exclusion; if you fail a second time you will be
excluded from the course.
The Academic Progress Policy (https://policy.csu.edu.au/view.current.php?id=00250) sets out

the requirements and procedures for satisfactory academic progress, for the exclusion of
students who fail to progress satisfactorily and for the termination of enrolment for students
who fail to complete in the maximum allowed time.
Subject Schedule & Delivery
Prescribed text
The textbooks required for each of your enrolled subjects can also be found via the Student
Portal Textbooks (http://student.csu.edu.au/study/study-essentials/textbooks) page.
Students must have access to a copy of the prescribed textbook which is listed below.
Information Technology for Management: On-Demand Strategies for Performance, Growth and
Sustainability, by E. Turban, C. Pollard and G. Wood. 11th Australia and New Zealand Edition
ISBN:
E-Text: 9781119595670

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Textbook: 9781119571544
For more details, please see https://www.wileydirect.com.au/buy/information-technology-for-

management-11th-australia-new-zealand-edition/
Class/tutorial times and location

Your class times can be found at Timetable @ CSU (http://timetable.csu.edu.au/). Find out
how to use Timetable @ CSU via the Student Portal Class Timetable
(http://student.csu.edu.au/study/study-essentials/timetable) page.
Schedule
Week
Week Topics Details/(Notes)
Commencing
Disruptive IT impacts companies,

1 02-Mar Chapter 1
competition and careers
Information systems, IT architecture, data

governance and cloud computing
2 09-Mar Chapter 2
Assignment 1 due on 13 March 2020 at
11:59 PM
Data management, data analytics and

3 16-Mar Chapter 3
business intelligence
Networks, collaborative technology and the

4 23-Mar Chapter 4
Internet of things
Mid-Session Break - 13 April 2020 - 24 April 2020

Assignment 2 due on 03 April 2020 at 11:59 PM
Cybersecurity and risk management

5 14-Apr Chapter 5
technology
Search, semantic and recommendation

6 20-Apr Chapter 6 & 7 technology and Web 2.0 and social
technology
Retail, E-Commerce and mobile commerce

7 27-Apr Chapter 8
technology
8 04-May Chapter 9 Functional business systems
Enterprise systems
9 11-May Chapter 10
Assignment 3 due on 12 May 2020 at 11:59
PM
Data visualisation and geographic

10 18-May Chapter 11
information systems

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Week
Week Topics Details/(Notes)
Commencing
IT strategy, sourcing and strategic

11 25-May Chapter 12 & 14 technology trends and IT ethics, privacy and
sustainability
Exam Revision
12 01-Jun
Week
Examination Period: 08 June 2020 - 19 June 2020
Please see below Additional/Replacement Class Requirements for this session: Classes
running on the following Public Holidays should have a replacement class:
• Monday 13th April 2020 (Easter Monday)
This study schedule has been devised to assist in your planning during the session and is
intended as a guide only.
Attendance is required at all scheduled lectures and tutorials.
Learning materials
Details of learning materials that support your success in this subject can be found in the
Interact2 Subject Site.
Learning, teaching and support strategies

How to contact your lecturer:
Please feel free to write anything related to the subject in the discussion (forum) of the subject
interact site to discuss with me and/or with other students. I am planning to check the subject
forum at least once a week. Please note that while I will monitor the subject forum I will allow
students to attempt answering each other's questions before I provide assistance. This will
promote discussion in the forum.
If your question is urgent please email me. Please mention the following details clearly in your
emails to avoid your email being treated as SPAM.
1. Your full name,

2. Your Student ID, and
3. Subject Code.
I may not be able to answer an email if I do not have the above information – simply because I
may not understand the content well enough. If you prefer to phone me that is fine, but please
leave a brief message regarding the issue, if I am not there at the time. Please include your
name, student ID, subject code and phone number, so I can contact you.

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Academic learning support
Information on effective time management is available on the CSU Learning Support website
via the following link: http://student.csu.edu.au/
Visit the learning support website for advice about assignment preparation, academic reading
and note-taking, referencing, and preparing for exams at: http://student.csu.edu.au/study
The Study Centres also offers a range of workshops specifically targeting your needs as an
international student. These workshops run multiple times per week and build into the
comprehensive Academic Skills Development Program that you should participate in.
Additionally, a number of student volunteers are available to assist you in a program known as
Discipline Support Sessions. Please see the timetables for these programs on the noticeboards
on campus and also via the iLearn Interact2 Organisation site.
You may also contact:
• Elaine Rodrigues
Study Support Manager
Phone: 02 8055 3413
E-mail: [email protected] (mailto:[email protected])
• Mazin Yousif
Senior Study Support Coordinator
Phone: 02 9291 9361
• Miranda Alagich
Study Support Coordinator
Phone: 02 9291 9360
For appointments, please see Reception. Queries regarding the content of this subject should
be directed to your Subject Lecturer.
Library services
The Library is located on campus as well online. Your campus Library

(http://www.csustudycentres.edu.au/about-csu-study-centres/academic-support/student-

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library) will support your learning journey by providing the following:
• A Self-Check kiosk for borrowing books: no more queues!
• Library orientation, database searching and information literacy workshops run

during the semester
• Computer terminals to conduct online research and complete written work
• Photocopiers, scanners and printers
• State of the art study and research facilities
• Access to all subject texts including reserve copies for 2 hour loan
• Qualified Information professionals to assist with all your information needs.
• And for loan renewals and making requests, check your StudyGroup Library account
by accessing the StudyGroup Library catalogue (http://sga-
primo.hosted.exlibrisgroup.com/primo_library/libweb/action/
search.do?vid=SGA)
Check with your Campus Library for opening hours and visit Library News for updates on
Interact2 (https://idp.csu.edu.au/idp/profile/SAML2/Redirect/SSO?execution=e3s1).
CSU Library
For 24/7 access, go to CSU Library online (http://student.csu.edu.au/library)
The CSU Library provides access to online resources. These are:
• Peer-reviewed journal articles
• eBooks
• Company and government reports
• eJournals
• Dissertations & theses
• Newspapers including Business & Financial newspapers in Factiva (see Business & IT
Journal databases)
• Other Reference resources (eg. Australian Bureau of Statistics, Australian standards,

online encyclopaedias & dictionaries to be read on the computer
• Online assistance via free call on 1800 808 369, or ‘Ask a Librarian’ - Live Chat or Web
Form.
Other CSU Library services and resources:
https://student.csu.edu.au/library/study-research (https://student.csu.edu.au/library/
study-research)
• Video tutorials in research skills, finding journal articles for assignments, topic

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analysis
• Endnote referencing software
• Other online library services to help you successfully complete your assignments
Online Tutorials
http://student.csu.edu.au/library/study-research/training-tutorials-videos
(http://student.csu.edu.au/library/study-research/training-tutorials-videos)
Learn how to:
• Use Primo Search to find eReserve study materials and journal articles
• Search journal databases and web resources for information for your assessment
tasks
• Identify appropriate sources of information and peer reviewed material, to evaluate

resources
Subject Library Resource Guides
http://libguides.csu.edu.au/ (http://libguides.csu.edu.au/)
Subject Library Guides are a great way to get started with research. Each online guide is
tailored to a specific area of study, including Accounting, Business and Information
Technology outlining how to research in your area and where to look for information.
Library Help
http://student.csu.edu.au/library/help-contacts (http://student.csu.edu.au/library/help-
contacts)
Friendly and quick assistance is available. Ask for help finding information and navigating the
library’s extensive eResources.
National Library of Australia - Trove database
http://trove.nla.gov.au/ (http://trove.nla.gov.au/)
The Trove database from the National Library of Australia provides access to many different
online resources on any subject.
University of Technology Sydney - Blake Library
http://find.lib.uts.edu.au/ (http://find.lib.uts.edu.au/)
All students with a CSU student card can access University of Technology, Sydney (UTS) library
for free 10 times per year or paying $50 per year to join CAUL scheme to borrow books and use
the UTS library within the guidelines set down by UTS. Access restrictions may be in place
during exam periods. The UTS Blake library is located near Chinatown: corner Quay Street &
Ultimo Road, Haymarket. Phone: 02 9514 3666.
Contact Details below for any student enquiries:

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CSU Study Centre Darlinghurst Library
http://tinyurl.com/sgprimo
• Ms Mireille Eid
Library Manager
Phone: 02 9291 9326
Email: [email protected] (mailto:[email protected])
• Ms Angie Baho
Library Officer
Phone: 02 9291 9315
Email: [email protected] (mailto:[email protected])
Recommended student time commitment

This subject code is an 8 point subject. The CSU Subject Policy states that a standard 8 point
subject should require you to spend up to 160 hours engaged in the learning and teaching
activities. These activities include the time spent in preparation for assessment, including
study for examinations, tests, and assignment preparation.
The following is a recommended breakdown of the hours allocated for successful completion
of this:
Readings from textbook chapter or designated material: 3.0 hours

Participation in Discussions: 1.0 hour
Preparation of Assessment items: 1.0 hour
Preparation and attendance at weekly online discussions: 2.0 hours
Answering questions at the end of each chapter: 2.0 hours
Checking Interact2 Topical Content: 0.5 hour
Additional learning from Discussions: 0.5 hour
Assessment Items
Essential requirements to pass this subject

You must obtain at least 50% in both the total mark and the examination mark in order to pass
this subject.
If you marginally fail these pass criteria you are entitled to a second chance in the following
circumstances:
I. You are eligible for an Additional Assignment (AA) if you submitted all assessment items,
passed the exam (scored 50% or above) but received an overall mark between 45 and 49;
or
II. You are eligible for an Additional Examination (AE) if you submitted all assessment items
(including the final exam) but failed the exam (scored less than 50%) and received an overall
mark 45 or above.

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If you choose not to complete an assessment item or do not sit the final exam then you will not
be granted a second chance (AA or AE grade).
Items
Item Return
Title Value Due Date*
No. Date**
1 Assignment 1: Introduction 5% 13-Mar-2020 03-Apr-2020
Assignment 2: Data Governance and Data

2 15% 03-Apr-2020 29-Apr-2020
Management
3 Assignment 3: Case study and IT Research 30% 12-May-2020 03-Jun-2020
To be
4 Final Exam 50% -
advised
* Due date is the last date for assessment items to be received at the University
** Applies only to assessment items submitted by the due date
Assessment item 1 - Assignment 1: Introduction

Value: 5%
Due Date: 13-Mar-2020
Return Date: 03-Apr-2020
Length: Around 500 words in total (for all questions)
Submission method options: Alternative submission method
TASK
Provide information and discuss the following topics:
1. An introduction of yourself (your work, hobby, interests ...).

2. What IT careers are forecasted to be in high demand? Explain why.
3. Why IT is important to your career? What do you want to get by studying this subject?
What is your plan when you finish your study?
4. What types of risk "Data Chaos" can create and how to combat them?
5. Despite advances in digital technology, why do people still struggle to find information
that they need to make decisions? i.e. what causes data deficiencies?
RATIONALE
This assessment task will assess the following learning outcome/s:
and apply that knowledge and skill with initiative to a workplace scenario.
This assessment task has been designed to provide you with the opportunity to engage early
with your peers and your lecturer. It also provides you an opportunity to explore your previous
learning experiences and identify any gaps in your knowledge.

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MARKING CRITERIA AND STANDARDS
Criteria HD 85-100% DI 75-84% CR 65-74% PS 50-64% FL <50%
Answer Questions 1 &2 Questions 1 Questions 1 &2 Questions 1 Major omiss

Question 1 & 2. are answered. &2 are are answered. &2 are and
For Question 3 Answers for 3 answered. Answers for 3 answered. unsubstanti
to 5, able to -5 are correct, Answers for 3 -5 are correct, Answers for 3 explanation
synthesize key and complete. -5 are correct but the -5 are correct
theoretical Comprehensive and a detailed explanation is but the
concepts, while explanation is explanation is not complete. explanation
differentiating provided with provided. There is an requires
between appropriate Demonstrated effort to further
current and examples. considered discuss current refinement,
future trends in Demonstrated explanation and future does not
ICT services in-depth of current and trends, immediately
and understanding future trends. however no demonstrate
infrastructure of current and Evidence of examples understanding
management future trends, synthesizing provided to of theoretical
precisely technical support concepts.
synthesizing knowledge discussion.
technical with practical
knowledge application.
with practical
application.
Communication Perfect References Referencing Applied Referencing

and referencing referencing are used with style applied referencing incorrect or
skills evident in style is used, minor errors with some style requires applied. Maj
writing with no errors. in formatting. inconsistent refinement, errors in
No A few formatting. however it is grammar an
grammatical or grammatical Grammatical evident that spelling.
spelling or spelling and spelling student made
mistake. mistakes but mistakes an effort to
does not evident in reference
effect hinder writing and literature.
the delivery could have Writing style
of the answer. been refined to requires
help with refinement
clearly with answer
communicating not
the answer. immediately

ITC540 202030 S I Page 11 of 28
clear.
Assessment item 2 - Assignment 2: Data Governance and Data

Management
Value: 15%
Due Date: 03-Apr-2020
Return Date: 29-Apr-2020
Length: Around 1000 words in total (fro all questions)
TASK
Question 1 [6 marks]:
Define and explain the concept of the following terminologies:
• IS concepts and classification.

• Big data analytics.
• Change data capture.
• ETL, RDBMSs.
• Hadoop and MapReduce.
• Internet of Things.
• Mashup.
Question 2 [4 mark]:
Describe the differences among 3G, 4G, and 5G (do your own research on 5G).
Question 3 [5 marks]:
Study "Researchers Use Genomics and Big Data in Drug Discovery" in your text book [Chapter
3, IT at Work 3.2] and answer the following questions:
• What are the consequences of new drug development failures?

• What factors have made biomedical analytics feasible? Why?
• Large-scale big data analytics are expensive. How can the drug makers justify
investments in big data?
• Why would drug makers such as Glaxo and Pfizer be willing to share data given the
fierce competition in their industry?

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RATIONALE
organisation.
Learning Outcomes
1. be able to describe the business value and processes of ICT services in an organisation and
understand the knowledge and skills of an enterprise architect in the workplace;
2. be able to investigate, analyse and evaluate the impact of new and current ICT services to an
organisation;
3. be able to understand that effective IT Infrastructure Management requires strategic

planning with alignment from both the IT and business perspectives in an organisation;
4. be able to demonstrate the technical and communications skills that contribute to ICT
governance in an organisation;
5. be able to synthesise the key theoretical concepts with the technical and management
issues in delivering ICT services to an organisation.
Able to Answer is Answer is Answer is Answer is Major omiss

synthesize key correct, and correct and a correct, but the correct but and
theoretical complete. detailed explanation is the unsubstanti
concepts, while Comprehensive explanation is not complete. explanation explanation
differentiating explanation is provided. There is an requires
between provided with Demonstrated effort to further
current and appropriate considered discuss current refinement,
future trends in examples. explanation and future does not
ICT services Demonstrated of current and trends, immediately
and in-depth future trends. however no demonstrate
infrastructure understanding Evidence of examples understanding
management of current and synthesizing provided to of theoretical
future trends, technical support concepts.
precisely knowledge discussion.
synthesizing with practical

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technical application.
knowledge
with practical
application.

and referencing referencing are used with style applied referencing incorrect or
skills evident in style is used, minor errors with some style requires applied. Maj
No A few formatting. however it is grammar an
clearly with answer
communicating not
clear.
PRESENTATION
You are required to write the answers in a word document and submit it via Turnitin . Use
Times new
roman/Palatino Linotype/Calibri/Cambria/Arial fonts using 10 to 12 font size. You can also
submit
your document in pdf format as well.
APA reference style should be used in the assignment. APA referencing guide can be found
in http://student.csu.edu.au/library/integrity/referencing-at-csu
Assessment item 3 - Assignment 3: Case study and IT Research

Value: 30%
Due Date: 12-May-2020
Return Date: 03-Jun-2020
Length:
TASK
Task A (10 marks) - Length: 600 words:
Case study - topic: Alipay - challenges created by E-Business & E-Commerce.

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Research Alipay (https://en.wikipedia.org/wiki/Alipay) and describe the following points:
• Benefits offered and problems presented: sales tax / income tax collection etc.
• Detailed mechanism used.
• The difference and similarities between Alipay and other online payment systems.
• Benefits offered;
• Problems presented: if the point of sale is at, for example, Sydney Fish market, a
transaction can be made overseas from one personal account to another. In this case,
how to collect sales tax / income tax.
Task B (15 Marks):
Write a paper, 4 pages (2-column format) in length, on a topic covered in our textbook. For this
assignment, you need to plan, research, and, use your initiative to express the knowledge you
learnt in this subject as well as your own independent thinking and reasoning.
Possible topics
Your attention in this paper can be focused on any of the following topics covered in our text:
• Information Management / IT Architecture.

• Database, Data, Warehouse, and Data Mining.
• Networks, Collaboration, and Sustainability.
• CyberSecurity, Compliance, and Business Continuity.
• Challenges created by E-Business & E-Commerce - case study: Alipay
(https://en.wikipedia.org/wiki/Alipay), benefits offered and problems presented: sales
tax / income tax collection etc.
• Mobile Technologies and Commerce.
• Social Media.
• Enterprise Systems and Applications.
• Performance Management Using Data Visualization, Mashups, and Mobile Intelligence.
Approach
Choose a topic which you are interested in and/or which is related to your work. You should do
this as early as possible. Once you have chosen a topic, read our text carefully followed by
detailed research. Once this is done, you should set up a structure/a series of subtopics and
decide what to write under each section (subtopic).
Here is a suggested structure (you don’t have to follow it, but your own structure must be
logical):
Abstract: a condensed summary. If someone reads your abstract only, he/she should
understand your main points. You may want to write this section last;
Index terms: list the key words used in your paper;

ITC540 202030 S I Page 15 of 28
Introduction: introduce the topic you are going to write about. This section must be related to
the topics you learnt during the Session. However, you should branch out by carrying out your
own research to enhance this section;
Subtopics and supporting argument: write a series of body paragraphs with sub-points;
Conclusion: Many students get confused between the conclusion and the abstract. In the
conclusion, you can reflect on how your topic relates to larger issues; evaluate the concepts
you have presented; issue a call for action on the part of your audience; ask questions
generated by your findings; make predictions, recommend a solution or give a personal
statement about the topic.
With your structure in order, you have a skeleton for your paper: you can now begin by writing
out your analyses of the passages you have chosen. As you write and revise, you may have the
need to add to your analyses or to re-order your chosen arguments. Using a structure as the
skeleton for a paper in this way can carry you more than halfway to a completed draft.
Types of papers
Academic papers can be broadly categorized into 2 types:
1. Argumentative Papers;
2. Analytical Papers.
For details, please see http://www.writeawriting.com/academic-writing/how-to-write-

academic-paper/ (http://www.writeawriting.com/academic-writing/how-to-write-academic-
paper/)
Format and mechanics
Your lecturer will provide you with a format template during the Session, you must strictly
follow the format provided in the following link, such as space, font, margin etc…
(http://www.academicinternational.org/teaching/format.doc)
Task C (5 marks):
1. Generate a Turnitin originality report and submit this report via Turnitin ;
2. Submit an early draft to Turnitin for self-checking, then look carefully at all the matches
marked in bold font and various colours in the self-check/originality report.
3. Answer the following questions to interpret the Turnitin originality report
a) Are any of the bold, coloured text matches in my self-check report missing in-text
references? (We need to avoid plagiarism of ideas.)

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b) Do any of the bold, coloured text matches in my self-check report include more than three
words in a row copied from the original source without quotation marks? (We need to avoid
plagiarism of language.)
c) Do direct quotations take up more than 10% of the essay? (We need to change some of
the direct quotations to summaries and paraphrases so that at least 90% of every essay is
written in our own words.)
d) Are any of the bold, coloured text matches in my originality report purely coincidental?
(Sometimes our words coincidentally match with words in other online sources that we have
never seen before and that are completely irrelevant to our research topic. If so, we do not
need to change anything at all.)
e) Do any of the short strings of matching text indicate that my attempts at paraphrasing
were not completely successful? (We need to avoid sham paraphrasing, one type of
plagiarism, by using synonyms and changing the sentence structures completely. Remember
that we should not copy more than three words in a row from the original without quotation
marks.)
f) Have I synthesised all of the sources’ ideas into my essay by introducing each piece of
source information with a signal phrase and by adding my own comments or interpretation to
it in the following sentence? (We need to avoid dropped-in quotations and simply reporting
facts or other people’s ideas because that approach means that instead of building our own
arguments and writing our own essays, we are merely stringing together other people’s words
and ideas.)
It should be noted: Turnitin can help you avoid plagiarism, but the Turnitin score, or
matching percentage at the top of the report, is not particularly helpful in doing that. The
percentage score only indicates matches between your text and other sources. There are many
different reasons why your text might match with other sources; for example, students in the
same class all working on the same assignment are using the same sources, or it could be a
pure coincidence that a student has used the same string of words that appear in another
random website. Therefore, we cannot assume that the matches indicated by the Turnitin
score involve plagiarism or deliberate cheating.
You may ask, “What Turnitin score is an acceptable cut-off mark so that I can be sure that I
have not plagiarised?” However, due to the large number of variables in the way writers
handle sources, no cut-off score can be reliable; in fact, a cut-off score can mislead people into
thinking that they have avoided plagiarism, whereas they might have still plagiarised
inadvertently. For example, a score of 14% could involve no plagiarism, but a score of 9%
does.
Instead of focusing on avoiding plagiarism or the appearance of avoiding plagiarism, let’s

consider Turnitin as a tool for improving your skills in handling sources as you construct
arguments in your essays.
Turnitin is more than a ‘gotcha’ device – it is an effective learning tool:
Because the sophisticated use of sources involves a complex set of research, critical thinking,
and writing skills, you should expect to take several years to master them. Turnitin can be a

ITC540 202030 S I Page 17 of 28
helpful tool in this developmental process. You should use your originality reports as feedback
on a first draft so that you can improve your use of sources before submitting the final draft for
marking.
Interpreting the Turnitin Originality Report:
After you submit your draft to Turnitin for self-checking, you should look carefully at the
originality report so that you can improve on your use of sources. Your essay will be on the left
side of the screen, and the matching colour-coded sources will be listed on the right. Then you
can make the necessary changes to your essay before you submit the final draft for marking.
You need to register with Turnitin to create a Student Account under the CSU Turnitin Licence
at http://www.turnitin.com/login_page.asp (http://www.turnitin.com/login_page.asp)
Further information on how to use Turnitin can be found through the following link:
http://student.csu.edu.au/study/plagiarism/checking (http://student.csu.edu.au/study/
plagiarism/checking)
RATIONALE
operation of ICT services in an organisation.
• be able to reflect critically on the role of an enterprise architect in an organisation.
Task A is aligned with objectives 1 and 4 and measures your ability to read and acquire the
knowledge and understanding of the main ICT Infrastructure management and technical
issues that are concerned with the overall Enterprise Architect practices that are crucial for
business success.
Assessment Task B is aligned with objectives 2, 3, 5 and 6 and measures your ability to
undertake, investigate, analyse and evaluate the impact of new and current ICT services.
Assignment Task C is designed for you to learn the functions of the Turnitin software.

Grade allocations: Marks for all questions will be totalled and grades awarded based on
percentage of the total available marks. (FL <50%; PS 50-64%; CR 65-74%; DI 75-84%; HD
85-100%)
Task A: Business Case

ITC540 202030 S I Page 18 of 28
Able to Answer is Answer is Answer is Answer is Major omissions

synthesize key correct, and correct and a correct, but the correct but and
theoretical complete. detailed explanation is the unsubstantiated
concepts, while Comprehensive explanation is not complete. explanation explanations.
differentiating explanation is provided. There is an requires
between provided with Demonstrated effort to further
current and appropriate considered discuss current refinement,
future trends in examples. explanation and future does not
ICT services and Demonstrated of current and trends, immediately
infrastructure in-depth future trends. however no demonstrate
management understanding Evidence of examples understanding
of current and synthesizing provided to of theoretical
future trends, technical support concepts.
precisely knowledge discussion.
synthesizing with practical
technical application.
knowledge
with practical
application.

and referencing referencing are used with style applied referencing incorrect or not
skills evident in style is used, minor errors with some style requires applied. Major
No A few formatting. however it is grammar and
clearly with answer
communicating not
clear.
Task B:

ITC540 202030 S I Page 19 of 28
GRADING STANDARDS
Criteria HD (>84%) DI (75% - CR (65% - PS (50% - FL (<49%)

84%) 74%) 64%)
Well-chosen, Coherent but Some Over- Completed but

specific, less summary general unsatisfactory in
Ability to interesting surprising where topic; several major
undertake, topic; topic; good interpretation evidence is areas. Major
investigate, compelling use of or argument present but omissions in the
analyse choice of evidence to is needed; it is not explanation and
and evidence; support some issues interpreted Unsubstantiated/
evaluate lucid and points; clear at the to support invalid
the impact original use line of conceptual or claims; conclusions.
of new and of the thought interpretive evidence is Major
current ICT evidence to exists but level; some relevant to mechanical
services. prove shows only a problems the topic problems of
claims; clear moderate with citation but the line spelling or
line of development mechanics, of thought grammar.
thought over the spelling, or remains
which course of the grammar. unclear or
develops paper. static;
over the excessive
course of reliance on
the paper; summary
correct or
citation paraphrase.
mechanics;
clear
writing; few
or no
spelling,
punctuation,
and
grammar
errors.
Task C:
(1) Turnitin original report: two marks for submission via Turnitin . (2) Q&A, three marks.
Marks are awarded for reflection on the Turnitin report.
Grade allocations: Marks for all questions will be totalled and grades awarded based on
percentage of the total available marks. (FL <50%; PS 50-64%; CR 65-74%; DI 75-84%; HD
85-100%).

ITC540 202030 S I Page 20 of 28
Assessment item 4 - Final Exam
Value: 50%
Due Date: To be advised
Duration: 2 Hours
REQUIREMENTS
UPDATE to exam based on COVID-19.
Your exam will be a time-limited online exam. The exam will be timetabled as per normal and
you will be notified of the time via the exams office. The exam questions will be available from
a interact 2 test within your interact 2 site. The test will become active at the time given in your
exam timetable. You will then submit your answers in the online test.
The time allocated to complete the exam is 10 minutes reading time + 2 hours writing time +
15 minutes technology allowance. The technology allowance gives you extra time due to
dealing with the different medium. You are allowed to give answers for the whole time,
however it is your responsibility to submit on time. Late submissions attract heavy late
penalties.
Multiple choice questions will be randomised. [Not applicable for all exams]
Text based questions can be typed directly into the test.
If you need to include a diagram or something else that is difficult to type, then the question
will allow a file upload. [Not applicable for all exams]
It is expected that an example version of a test will be available beforehand for you to practice
the different question types.
For file upload question types (where they apply): For diagrams you can are encouraged to use
online diagram tools like Lucid Chart (https://www.lucidchart.com) or Draw.io
(https://app.diagrams.net/) to generate diagrams. Then you can export as an image and
upload that file. If you handwrite, you are recommended to use the Genius Scan app on your
mobile https://thegrizzlylabs.com/genius-scan to create a file to upload. We recommend that
you practice prior to your exam so you are familiar with the process in the exam environment
to avoid unnecessary pressure. Your lecturer will give more information about this during
revision.
Academic integrity is important (https://www.csu.edu.au/current-students/learning-

resources/build-your-skills/academic-integrity). Thus various checks will be used to look for
academic misconduct. Written answers will be processed by turnitin to look for similarities to
web sources and other students’ submissions. Uploaded files will be compared for similarities.
IP addresses will be recorded to detect collusion and impersonation. You may be interviewed
to explain why you answered questions in certain ways. Penalties for academic misconduct
are severe. Also, people who make money from academic misconduct do resort to blackmail
to make more money from their victims.

ITC540 202030 S I Page 21 of 28
The sample exam continues to be a guide to the style of questions used in your exam.
------------------
The examination consists of: Multiple choice questions, short and long answer questions.
1. This is a closed book examination.

2. Candidates are required to answer all 26 (twenty six) questions.
3. There are TWO (2) parts and the total marks available for this exam is 100.
a. PART 1 (Q1-Q20, multiple choice questions, is worth 40 marks @ 2 marks each) – use answer
sheet provided
b. PART 2 (Q21-Q26 is worth 60 marks @ 10 marks each) – answer in answer book.
4. Use a new page for each question in PART 2.
5. Make sure you enter your name and student number clearly on each booklet/sheet.
RATIONALE
and apply that knowledge and skill with initiative to a workplace scenario.
organisation.
operation of ICT services in an organisation.
• be able to reflect critically on the role of an enterprise architect in an organisation.
The exam will be a 2 hour closed book examination. It is your responsibility to ensure that
you are
aware of the requirements for completing the exam and that you attend the exam site on the
correct
date and at the correct time. The School of Computing and Mathematics will not accept
misreading the
exam time as misadventure.

Exam Rubric
Criteria HD => 85% DI 75-84% CR 65-74% PS 50-64% FL < 50%
PART 1 To meet this To meet this To meet this To meet this To meet this
Students will level you will level you will level you will level you will level you
be attain a attain a attain a attain a have failed
required to cumulative cumulative cumulative cumulative to
complete a mark mark mark mark attain a

ITC540 202030 S I Page 22 of 28
series of 20 between between between between cumulative
multiple 85%-100% 75%-84% for 65%-74% for 50%-64% for mark above
choice for this this section this section this 50% for this
questions by section of of the of the section of section of
selecting the the examination. examination. the the
most examination. A mark in A mark in examination. examination.
appropriate A mark in this range this range
response this range indicates indicates A mark in A mark in
from a indicates that you that you this range this range
selection of that you have have indicates indicates
four have selected the selected the that you that you
choices. selected the best answer best answer have have
Questions will best answer option from option from selected the selected the
assess option from four four best answer best answer
developmental four available available option from option from
knowledge, available choices for choices for four four
theories, choices for each each available available
practical each question question choices for choices for
applications & question with no with no each each
concepts with no more than 5 more than 7 question question
of IT more than 3 incorrect incorrect with no with less
Infrastructure incorrect answers in answers in more than than 10
management. answers in this this 10 incorrect correct
this component component answers in answers in
Each question component of the of the this this
is worth 2 of the examination. examination. component component
marks. examination. of the of the
examination. examination.
40.00%
PART 2 To meet this To meet this To meet this To meet this To meet this
Students will level you will level you will level you will level you will level you will
be attain a attain a attain a attain a attain a
required to cumulative cumulative cumulative cumulative cumulative
complete a mark mark mark mark mark
series of 6 between between between between less than
short answer 85%-100% 75%-84% for 65%-74% for 50%-64% for 50% for this
questions. for this this section this section this section of
Questions will section of of the of the section of the
assess the examination examination the examination
developmental examination by getting a by getting a examination by getting a
knowledge, by getting a score of 7 to score of 6 to by getting a score less
theories, score of 8 to 9 for most 7 for most score of 5 to than 5 for
practical 10 for most questions. questions. 6 for most most
applications & questions. questions. questions.
concepts
of IT
Infrastructure
management.

ITC540 202030 S I Page 23 of 28
Each question
is worth 10
marks.
60.00%
MATERIAL PROVIDED BY THE UNIVERSITY

A 2B pencil is best used with a General Purpose Answer Sheet for the multiple choice questions
in PART 1
2 x 12 pages Answer Booklets are provided by CSU for the questions in PART 2.
MATERIAL PROVIDED BY THE STUDENT

Bring Pens, 2B pencils, eraser, ruler etc. to the exam centre.
SAMPLE EXAM PAPER

You are encouraged to complete this subject's sample exam (https://doms.csu.edu.au/csu/
file/87dc5e0b-af55-48ff-9d93-b6fd4ac0d73e/1/SampleExam.pdf) in preparation for the end-of-
session exam.
Assessment Information
Academic integrity
Academic integrity means acting with honesty, fairness and responsibility, and involves
observing and maintaining ethical standards in all aspects of academic work. This subject
assumes that you understand what constitutes plagiarism, cheating and collusion. If you are a
new student we expect you to complete the modules called Academic Integrity at CSU
(http://student.csu.edu.au/library/integrity/academic-integrity-course).
Charles Sturt University treats plagiarism seriously. We may use Turnitin to check your
submitted work for plagiarism. You can use Turnitin to check for plagiarism
(http://student.csu.edu.au/library/integrity/referencing-at-csu/checking) in your assessments
before submission.
Referencing
Referencing is an important component of academic work. All assessment tasks should be
appropriately referenced. The specific details of the referencing requirements are included in
each assessment task description. Get referencing style guides and help
(http://student.csu.edu.au/library/integrity/referencing-at-csu) to use for your assessments.
How to submit your assessment items

ITC540 202030 S I Page 24 of 28
ONLINE SUBMISSION PROCESS
Assessment items that are completed within the Interact 2 site, such as quizzes, tests and self
and peer assessments in the blog and wiki are noted in the assessment section above. You
need to complete these tasks within your subject site.
Assessment tasks that are NOT completed through the Subject site need to be submitted
electronically via Turnitin site by the due date. Turnitin class details for this subject will be
given by your lecturer.
Unless advised otherwise, all Turnitin submissions are due by midnight (AEST) of the date
specified. Please note that the time and the date of your Turnitin submission will be used to
determine your official submission time.
All textual elements within an assessment must be submitted in a format that is readable by
Turnitin. Specific exceptions, where an assessment requires the insertion of image-based
evidence of workings will be outlined in the context of the assessment. Students that
deliberately attempt to insert the content of assessments in a format that is not readable by
Turnitin may be subject to Academic misconduct investigations.
Additional Submission Information:

It is recommended that your name, student ID and page number are included in the header
or footer of every page of any assignment. You are also required to rename your assignment
file before you submit via Turnitin as per below protocol:
SUBJECT CODE, SI, SURNAME, STUDENT ID, ASSESSMENT NUMBER, SESSION.
Example – ITC540 SI PATEL 11554466 A1 202030.doc
POSTAL SUBMISSION PROCESS

Under normal circumstances postal submissions will not be accepted for any of the
assessments required.
HAND DELIVERED SUBMISSION PROCESS

Under normal circumstances hand delivered submissions will not be accepted for any of the
assessments required.
ALTERNATIVE SUBMISSION PROCESS

See online submission above.
Extensions
It is best to complete assessment items by the due date. However, when something
unavoidable comes up an extension may be possible. The following principles are used when
processing extensions
1. For in-session assessment items, an extension request for up to three (3) calendar days can
be made by emailing your subject coordinator directly before the due date. In your email
please state the reason why you need more time as well as what precisely you are requesting.
Supporting documentation is not required. If an extension is requested in the above format

ITC540 202030 S I Page 25 of 28
with a valid reason and your request does not disadvantage other students, the extension will
be approved.
2. For in-session assessment items, extension requests of more than three (3) calendar days
must be made via the special consideration form: https://apps.csu.edu.au/specialcons/ The
request must be made before the due date and must include supporting documentation.
Acceptable reasons are given in the Special Consideration Policy < https://policy.csu.edu.au/
view.current.php?id=00298 >. Each request will be considered on a case by case basis. The
request may not be granted. The maximum extension possible will be seven (7) calendar days.
3. If you receive an extension, then you should expect the assessment item and its feedback to
be returned later. If you submit later than the extended due date you will receive late penalties
as per guidelines below.
4. Unless your extension permits otherwise, submissions received 10 days after the original
due date will receive zero.
5. For end of session exams, you can request a supplementary exam via
https://apps.csu.edu.au/specialcons/ . This request must be made within 3 working days of
the date of exam and must include supporting documentation. Acceptable reasons are given
in the Special Consideration Policy https://policy.csu.edu.au/view.current.php?id=00298 . For
medical issues, a CSU medical certificate is required. If the supplementary exam (SX) is
awarded then your exam is moved to the next examination period. In order to preserve exam
integrity and manage the logistics of exams, the timing of a supplementary exam is heavily
restricted.
How to apply for special consideration

Academic regulations provide for special consideration to be given if you suffer misadventure
or extenuating circumstances during the session (including the examination period) which
prevents you from meeting acceptable standards or deadlines. Find the form on the Student
Portal Special Consideration, Misadventure, Advice and Appeals (http://student.csu.edu.au/
study/academic-advice) page.
Penalties for late submission

The penalty for late submission of an assessment task (without obtaining the Subject
Coordinator's approval for an extension) will be:
10% deduction per day, including weekends, of the maximum marks allocated for the
assessment task, i.e. 1 day late 10% deduction, or 2 days late 20% deduction.
An example of the calculation would be:
Maximum marks allocated = 20

Penalty for one day late = 2 marks (so, a score of 18/20 becomes 16/20 and a score of 12/20
becomes 10/20).
If an assignment is due on a Friday but is not submitted until the following Tuesday, then the
penalty will be four days (40% deduction or 8 marks in the example above).

ITC540 202030 S I Page 26 of 28
Submissions more than 10 days late will be acknowledged as received but will not be marked.
Resubmission
Under normal circumstances resubmission of assessment items will not be accepted for any of
the assessments required in this subject.
Feedback processes
Feedback on your assignment can be viewed on Turnitin after the assignment results are
released. You may also approach the lecturer in class for further clarification or feedback on
the assignment.
Assessment return
If your assignment was submitted on time, you should normally expect your marked
assignment to be despatched/returned to you within 15 business days of the due date. If an
assignment is submitted on time but not returned by the return date, you should make
enquiries in the first instance to the Subject Coordinator. If the subject coordinator is not
available, please contact your teaching team using the contact details and consultation
procedures provided on your Interact2 subject site.
Student Feedback & Learning Analytics
Evaluation of subjects
Charles Sturt University values constructive feedback and relies on high response rates to
Subject Experience Surveys (SES) to enhance teaching. Responses are fed back anonymously
to Subject Coordinators and Heads of Schools to form the basis for subject enhancement and
recognition of excellence in teaching. Schools report on their evaluation data; highlighting
good practice and documenting how problems have been addressed. You can view a summary
of survey results via the Student Portal SES Results (https://student.csu.edu.au/study/subject-
experience-survey-results) page.
We strongly encourage you to complete your online Subject Experience Surveys. You will be
provided with links to your surveys via email when they open three [3] weeks before the end of
session.
Changes and actions based on student feedback

The teaching team had a thorough discussion on further improvements based on their
experience and students' feedback. As a result, Assignment 1 has been updated.
Learning analytics
Learning Analytics refers to the collection and analysis of student data for the purpose of
improving learning and teaching. It enables the University to personalise the support we
provide our students. All Learning Analytics activities will take place in accordance with the

ITC540 202030 S I Page 27 of 28
Charles Sturt University Learning Analytics Code of Practice. For more information, please visit
the University's Learning Analytics (http://www.csu.edu.au/division/student-learning/home/
analytics-and-evaluations/learning-analytics) website.
Data about your activity in the Interact2 site and other learning technologies for this subject
will be recorded and can be reviewed by teaching staff to inform their communication,
support and teaching practices.
Services & Support
Your Student Portal (http://student.csu.edu.au/) tells you can how you can seek services and
support. These include study, admin, residential, library, careers, financial, and personal
support.
Develop your study skills

Develop your study skills (https://student.csu.edu.au/study/skills) with our free study services.
We have services online, on campus and near you. These services can help you develop your
English language, literacy, and numeracy.
Library Services
CSU Library (https://student.csu.edu.au/library) provides access to the eBooks, journal
articles, books, and multimedia resources needed for your studies and assessments. Get the
most out of these resources by contacting Library staff either online or in person, or make use
of the many Library Resource Guides, videos and online workshops available.
Policies & Regulations
This subject outline should be read in conjunction with all academic policies and regulations.
Please refer to the collated list of policies and regulations relevant to studying your subject(s)
(http://student.csu.edu.au/administration/policies-regulations-subjects) which includes links
to Charles Sturt University's Policy Library (http://www.csu.edu.au/about/policy) - the sole
authoritative source of official academic and administrative policies, procedures, guidelines,
rules and regulations of the University.
Subject Outline as a reference document

This Subject Outline is an accurate and historical record of the curriculum and scope of your
subject. Charles Sturt University's Subject Outlines Policy (https://policy.csu.edu.au/
view.current.php?id=00267) requires that you retain a copy of the Subject Outline for future
use such as for accreditation purposes.

ITC540 202030 S I Page 28 of 28

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Subject Outline

ITC540 - IT Infrastructure Management PG

Charles Sturt University Subject Outline

ITC540 - IT Infrastructure Management PG

Subject Coordinator Dr Sudath Heiyanthuduwage Heiyanthuduwage

Charles Sturt University Subject Outline

The Academic Progress Policy (https://policy.csu.edu.au/view.current.php?id=00250) sets out

Subject Schedule & Delivery

Charles Sturt University Subject Outline

For more details, please see https://www.wileydirect.com.au/buy/information-technology-for-

Class/tutorial times and location

Disruptive IT impacts companies,

Information systems, IT architecture, data

Data management, data analytics and

Networks, collaborative technology and the

Mid-Session Break - 13 April 2020 - 24 April 2020

Cybersecurity and risk management

Search, semantic and recommendation

Retail, E-Commerce and mobile commerce

8 04-May Chapter 9 Functional business systems

Data visualisation and geographic

Charles Sturt University Subject Outline

IT strategy, sourcing and strategic

Examination Period: 08 June 2020 - 19 June 2020

• Monday 13th April 2020 (Easter Monday)

Attendance is required at all scheduled lectures and tutorials.

Learning, teaching and support strategies

1. Your full name,

Charles Sturt University Subject Outline

You may also contact:

Study Support Manager

Phone: 02 8055 3413

E-mail: [email protected] (mailto:[email protected])

Senior Study Support Coordinator

Phone: 02 9291 9361

E-mail: [email protected] (mailto:[email protected])

Study Support Coordinator

Phone: 02 9291 9360

E-mail: [email protected] (mailto:[email protected])

The Library is located on campus as well online. Your campus Library

Charles Sturt University Subject Outline

• A Self-Check kiosk for borrowing books: no more queues!

• Library orientation, database searching and information literacy workshops run

• Computer terminals to conduct online research and complete written work

• Photocopiers, scanners and printers

• State of the art study and research facilities

• Qualified Information professionals to assist with all your information needs.

For 24/7 access, go to CSU Library online (http://student.csu.edu.au/library)

The CSU Library provides access to online resources. These are:

• Peer-reviewed journal articles

• Company and government reports

• Dissertations & theses

• Other Reference resources (eg. Australian Bureau of Statistics, Australian standards,

Other CSU Library services and resources:

Charles Sturt University Subject Outline

• Endnote referencing software

Learn how to:

• Identify appropriate sources of information and peer reviewed material, to evaluate