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    HDFC Claims Checklist

    Uploaded by

    Himanshu Gupta

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    HDFC Claims Checklist

    Uploaded by

    Himanshu Gupta
    10 views1 page

    Copyright

    © © All Rights Reserved

    Available Formats

    DOC, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    10 views1 page

    HDFC Claims Checklist

    Uploaded by

    Himanshu Gupta

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 1

    Check List of Documents for Lost Card Liability

    Lost / stolen cards


     Duly filled and signed Claim Form by Bank
     Police Acknowledgment of any kind / First Information Report
     Transactions Summary by Bank with Date of Loss, Time & Location
     Bank System Screen shot for Blocking card highlighting date and time of block
     Dispute letter from Customer
     Investigation report of the Bank
     Bank Statement from 3 months prior to the Date of Disputed Transaction, up to the last transaction
     Bank System screen shots on the information of the number of times balance check was done (through ATM /
    Internet banking / Call to Customer Care)
     Call / SMS details from the Bank to the Customer
     Action taken by the Bank:
     Charge back details to the customer (as and when the Bank has done recovery)
    Fraudulent of lost/ stolen cards (In Transit)
     Duly filled and signed Claim Form by Bank
     Transactions Summary by Bank with Date of Loss, Time & Location
     Bank System Screen shot for Blocking card highlighting date and time of block
     Acknowledgment Letter from Courier / Acknowledgment copy/POD from receiver in case of wrong delivery
    (Speed Post waiver) and name of the courier boy delivering the Card as well as the PIN (personal identification
    number)
     Call / SMS details from the Bank to the Customer
     Bank System screen shots on the information of the number of times balance check was done (through ATM /
    Internet banking / Call to Customer Care)
    Counterfeit / Skimming / Phishing / Online transactions / ATM Losses
     Duly filled and signed Claim Form by Bank
     Police Acknowledgment of any kind / First Information Report (where the loss location is same as the location of
    the insured person)
     Transactions Summary by Bank with Date of Loss, Time & Location
     Bank System Screen shot for Blocking card highlighting date and time of block
     Bank System screen shots on the information of the number of times balance check was done (through ATM /
    Internet banking / Call to Customer Care)
     Dispute letter from Customer
     Call / SMS details from the Bank to the Customer
     Investigation report of the Bank
     Merchant details, codes from visa/master/paypal
     Bank Statement from 3 months prior to the Date of Disputed Transaction, up to the last transaction
     Passport copy (Immigration stamped pages) to check his presence in or out of country where transaction takes
    place
    For Online claims
     On-line complaint lodged by the customer to the Merchant website who requires authentication of the Transaction
    from the customer, disputing the transaction (e.g. Pay Pal)
    For ATM claims
     ATM CCTV footage (for transactions in India) – HDFC can ask for this from the customer at the time of
    investigation
     Card application form with name and photograph of the insured person
    For Pre-paid/Forex cards
     Call/SMS details from Bank to the customer

    Note – For All type of Claims, if Any Additional Documents are required for further processing of claim then
    Claims Department shall accordingly call for the additional documents from the claimant

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