Jean Ken Charles

772 Bradley St Phone: 917-442-0427

West Hempstead, NY 11552 E-mail: [email protected]____________________
____________________

Objective: Seeking a network administrator or desktop support position where I c

an apply my skills and training.
Technical Skills
PC Hardware/Networking/Protocols: Troubleshoot and support the following hardwar
e; Motherboard, HDD Adaptec RAID controllers, Intel and 3COM NIC's, and other p
eripherals. Experience working with Dell desktop, laptops, Blackberry and Palm d
evices Installs for 2000/2003 Server Professional, network printers, VNC, Networ
k Dialer, Sprint Internet Dialer, TCP/IP Suite, DNS, DHCP, Telnet, IPSec, Wi-Fi
802.11 & FTP. Windows 2003 Server and Windows XP and Vista, LAN and WAN Administ
rator, SQL, Exchange2003 and 2007, IIS, LDAP, VPN, DNS, Firewall, Active Directo
ry, DHCP, Disaster Recovery, DRP, LAN, WAN, TCP/IP
Software/O/S: Windows 98,NT, 2000, 2003, 2008, Vista and Windows 7, Active Direc
tory, Logmein, VPN, Microsoft Office, Microsoft Project, WinZip, Veritas Backup,
WinFax, Adobe Acrobat, work with IBM AS/400 Client Access, TWINAX/IP based on
AS/400,Microsoft Publisher, ISA server, MS Exchange server 5.5, Exchange 2003,
Exchange 2007, Exchange 2010, Configure and maintain Microsoft Office Outlook 2
003/2007/2010. VirusScan 8.70i and ePolicy Orchestrator 4.5. Working in Virtuali
zation environment with VMware and Hyper-V.
E-mail: Worked with mail archives and maintenance via Openmail and Critical Path
e-mail server (both with POP or IMAP settings) Netscape Navigator, Eudora, MS O
utlook 2003/ 2007/ 2010, Outlook Express, and OWA.
Remote Access: VNC, PC Anywhere, XP Remote Desktop Connection, Logmein & GoToMyP
C
Programming Languages: Familiar with SQL Server 2005, Visual Basic 6.0, Access,
AS400, Crystal Reports & HTML and Java.
Security: Checkpoint Remote, VPN Client, Virus Programs: Norton Utilities, McAfe
e and Trend Micro Office Scan, Firewall, Network Inspector, Spy ware removal and
registry maintenance. Troubleshooting NT domain password, policy & security rel
ated issues, user account management and security
Professional Experience
10-2007 to 10-2010 Porta Systems Corp, Syosset NY
Network Systems Administrator: Supported a network of Windows server 2003 and 2
008 with over four hundred of windows XP and Windows 7 workstations on three bra
nches; Managed Active Directory, web services, database and network infrastructu
re. Securing the Network windows 2003/ 2008 with ISA server 2006 firewall, setup
CISCO routers and switches, setup the ACL on the Cisco router, VPN and FTP Serv
er, Connect the branch office with ISA server 2006 via site to site VPN connecti
ons to the main office. Designed service maps and configured web portal for dif
ferent support groups. Setup wireless network for easy accessibility in the conf
erence rooms and supported MS Exchange 5.5 and 2003 and also Exchange 2007 with
MS Office Outlook 2003, 2007 and 2010. Migrate Exchange 5.5 to Exchange server
2003 with ADC tools, Used ADMT to migrate Windows NT PDC to Active Directory. I
also did the transition from MS Exchange 2003 to MS Exchange 2007, Designing Ex
change 2007, experience with third party migration tools such as Quest to migrat
e exchange 2007 and 2010.Work with IBM AS/400 Client Access, TWINAX/IP based on
AS/400.Configure and maintain Microsoft Office Outlook 2003/2007/ 2010.Configure
SAN devices, Backup and recovery with VERITAS backup Exec 12.5, Configured and
provided support for the accounting department with Peachtree multi users. Conf
igured ePolicy Orchestrator ePO 4.5 to deploy McAfee Virus Scan Enterprise 8.70
i for the entire network and the branch offices. Managing Windows 2003 server R
2, Windows 2008 Server R2, Windows XP, Windows Vista and Windows 7, SQL 2005, Ex
change 2003 and Exchange 2007, Exchange 2010, IIS 6.0 and IIS 7.0, LDAP, VPN, DN
S, Firewall, Active Directory, DHCP, Disaster Recovery, LAN, WAN, TCP/IP. Workin
g in Virtualization environment with VMware and Hyper-V, Implement Exchange 2007
on VMware and Hyper-V environment
I. Windows 2003 Active Directory 7 years experience
II. Windows 2008 Active Directory 2 years experience
III. Microsoft Exchange server 5.5 and Exchange 2003, 6 years experience
IV. Microsoft Exchange server 2007/2010 3 years experience
V. XWall and Esat Email Archiving 6 years experience
VI. Cisco routers and switches 5 years experience
VII. SAN and NAS storage 4 years
VIII. Virtualization - VMware & Hyper-V 4 years experience
IX. Backup and Disaster recovery with VERITAS backup Exec 5 years
X. Anti Virus with McAfee and Epo 3.6, 4.0 and 4.5 4 years.
08-2007 to 10-2007 CitiGroup, Melville NY, Project
Upgraded Windows XP to Windows Vista, Installed and supported Office 2007, Confi
gured MS outlook 2007.
05-2007 to 08-2007 Cable Vision Melville NY, Project.
Migration Active Directory: Migrate the system from Novell to Microsoft windows
2003. Configure MS Exchange server 2003.
04-2007 to 05-2007 Weight Watchers Project, Jericho NY
Migration Active Directory: Migrate Microsoft Windows from 2000 to 2003
Install and configure Windows XP, Add Windows XP on the New domain. Set up DHCP
server. Ethernet network environment including TCP/IP, network and dial up conne
ctivity

04-2006 to 01-2007, Alo Communications S.A, DIGICEL, W.I.

Network Administrator: Built and supported a network of Windows server 2003 with
over three hundreds of windows XP at different locations; Managed Active Direct
ory, web services, database and network infrastructure. Used Microsoft Windows
2003 server terminal services to configure a POS database with Counter Point for
26 POS, duplicating our infrastructure. Security windows 2003 via firewall. Se
tup CISCO routers and switches, VPN and FTP Server. Connect all the branches wit
h terminal services to the main office. Designed service maps and configured we
b portal for different support groups. Setup wireless network for easy accessibi
lity in conference rooms and supported MS Exchange 2003 with MS Office Outlook 2
003. Configure SAN devices, Back up and recovery with VERITAS back up. Configure
d and provided support for the accounting department with QuickBooks multi users
.
04-2005 to 04-2006, Capital One Bank, W.I.
Desktop Support: Provided technical support for hundreds of Windows XP, Windows
NT 4, 2000 and 2003 servers locally and remotely. Manage HP, IBM, Dell and black
berry servers, CISCO routers and switches, performed tasks including: Configure
SAN devices, upgrade, troubleshoot and repair client PC's. Troubleshoot and add
users to AS/ 400, and configured interfaces with MS SQL 2000, I-series and branc
h teller. Worked with the networking team and others to provide final solutions
to escalated problems. Migrated from Windows 2000 server Active Directory to Win
dows server 2003. Use RDC Remote Desktop Connection, VPN and VNC to provide tech
nical support in different locations. Installed multiple PC's with Symantec ghos
t, troubleshoot desktop and laptop hardware and software issues. Setup Proxy ser
ver with WinProxy.
12-2003 to 03-2005, Le Matin, W.I.
Help Desk: Configured a FTP server to upload and download big files, Installed/s
upported MS Office 2003 and other proprietary software, MS Exchange 2000, IIS 5.
5, print services, and file system management, implemented automatic backup solu
tions, anti-virus systems, and LAN monitoring. Use RDC Remote Desktop Connection
, VPN and Net meeting to provide technical support in different locations.

Jean Kenel Charles Page 2

Independent Contracting Computer Network Consultant: Upgraded and repaired compu
ters. Configured POS and small network for accounting software like QuickBooks m
ulti users and Peachtree. Setup BackOffice servers and provided phone support f
or small businesses.

Education
UQAM, Bachelor in Computer Science, 2004.
UQAM MIS Project, 2005.
Microsoft Certified Systems Administrator (MCSA) Windows Server 2003 MCP ID: 386
0658.
Microsoft Certified Systems Engineer (MCSE) in the process of becoming, MCP ID:
3860658.
Cisco Certified Network Associate (CCNA) preparing.